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Aparthotel Adagio Koeln City

Customer review rating 4.4/5 3,368 reviews

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Aparthotel Adagio Koeln City
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+ 14 Services

Hotel extras

  • In the heart of the old town

  • Fitness room and business corner

  • Paid outdoor parking

  • Reception desk open round the clock

  • Planet 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutique GourmandePaying
  • Porter
Catering
  • BreakfastPaying
Leisure and activities
  • Fitness centre
Information message

Hotel location

Aparthotel Adagio Koeln City

Blaubach 3
50676 koeln
germany

Tel: +49221170520

Fax: (+49)221/17052333

Check-in from 15h00

Check out up to 11h00

  • METRO :  BOCKLEMUND POSTSTR

  • By plane

    KOLN BONN FLUGHAFEN At 16km / 9.94 miles

  • By train

    KOLN HOPTBAHNHOF At 1.6km / 0.99 miles

GPS :50.9328, 6.95614

Our accommodation(s)

Studio 2 people

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)
Studio

Our guest reviews for
Aparthotel Adagio Koeln City

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,368 reviews

tripadvisor

TripAdvisor Rating 4.0/5

604 reviews

Never want to stay at adagio again

Customer review rating 0.5/5

Anonymous Business - 23/03/2021 Confirmed reviews ALL

Customer service was horrible

Dear guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. It seems like there has been some miscommunications between our reception team and yourself. Indeed, we have some internal regulations to apply to avoid material damage in our apartments. This includes a weekly cleaning, which was not very well received on your side. It is however clear that the way we have dealt with this situation did not appear to you as the best. For this reason, we would like to sincerely apologize. Thanks again for writing us your feelings about your stay with us. Don’t hesitate to contact us if you need anything or have any further questions or comments. Have a lovely day. Kind regards, Tania - Executive assistant

It was fine

Customer review rating 3.0/5

Anonymous Business - 18/03/2021 Confirmed reviews ALL

Rooms were dusty and small, beds were to hard to sleep on, pillows to soft no support for the neck. No toaster to make toast, dishwasher smelled of old water. Bathing rooms were ok

Dear guest, Thank you for sharing your experiences with us. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have well noted your insatisfaction about the Studio's cleanliness and will share the information to our housekeeping team, so that they can work on it. When it comes to the furniture confort, it is always a bit more tricky as every individual has his own preference. We however understand that you would prefer a softer mattress and a firmer pillow. We would like to thank you again for your feedback and hope to have the chance to welcome you again, and show you that we can satisfy you better. Have a lovely day. Tania - Front office agent

Not a good experiance

Customer review rating 1.0/5

Dennis Business - 18/03/2021 Confirmed reviews ALL

No Bed sheets! between Blanket and Matress, No frying pan had to buy one for stay, no big pots for cooking either and Only had one fork to eat with! No sharp knife for food prep either again had to go buy one. Their are No furnished Wash cloths either! Body towels and Hand towels only. Local TV channels only NO satellite TV no HBO Cinimax ect. and all In German. Internet is Unreliable & slow connection speeds kicks you off internet every 5 - 20 min Impossible to watch a movie online with it! Cleaning crew comes in Once a week leaves ugly notes that says you left room messy. They Move your things where they think they should be NOT were you put them, And was a constant battle with them refrigerating my Butter that I would leave out. Room has 3 different types of coffee makers though! My Particular room had a Tub which is very narrow and deep like two feet deep in order to take a shower you have a 2 foot step to get in it, and then only has a Half sheet glass door so you get water on floor every time you take a shower. Bed is some sort of Throw back from 50s that folds out from wall with a Rock hard mattress and if you walk around bed you stub your toes on Metal parts of bed. with a Huge arm rest on side even as a Couch this is a very unpleasant piece of furniture! The room Furniture is some ones bad dream idea of Modern furniture Very uncomfortable. The hotel is also decorated in some ones Bad idea of 50s styling with a Modern Twist. A continental breakfast was supposed to be available in the mornings But their is never any NOT even Coffee! Over all I am very dissatisfied and will never stay at this hotel ever again!

Good

Customer review rating 4.5/5

Iulian Business - 06/03/2021 Confirmed reviews ALL

In these hard times, I had to stay over 12 days in a room, with all conditions, I can say there is always room for improvement, more cleaning in the corners, and being served with new towels and new bed sheets at least at 5 days, but the person was very kind and all the time response at my requests and requirement.

Dear Iulian, We would like to sincerely thank you for this lovely comment. We would have loved to greet you in a better context. However, we are glad to know that we were able to make your stay comfortable. We have well noted that you were not fully convinced with our level of cleanliness. We have transmitted the information to our housekeeping team, which will put everything in place to improve. Our team was glad to help you, and even after your stay, we are available at any time if you need anything. We hope to greet you again in the future and wish you a lovely day. Kind regards, Tania
Customer review rating 4.5/5

Paul Business - 21/02/2021 Confirmed reviews ALL

The staff and the accommodations were very good. My only complaints were the limited parking and the Room WiFi access was terrible. Even though I purchased the upgrades WiFi getting access every day was a challenge and estimating the time it would take made getting ready for meetings more time consuming. Please work on that.

Dear PAUL F., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will definitely let the service support know so they can work on the wifi settings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aparthotel Adagio Cologne City

well located.

Customer review rating 4.0/5

Angels M. Families - 24/09/2020 Confirmed reviews ALL

Perfect.. but we will need more spon, and others, there are few ..

Dear Angels M., Thanks a lot for your comment. We are glad to know you enjoyed your stay at Adagio Köln City. We have well noted the fact that some spoons were missing in your appartment and will make sure to add them. We appologize for this. Have a lovely evening, and feel free to contact our team if you need anything. Kind regards, Tania

Fantastic confortable, reasonably priced city centre hotel

Customer review rating 5.0/5

Sarah Families - 03/09/2020 Confirmed reviews ALL

We stayed in both a one bedroom apartment and a studio. Lovely, bright rooms with everything needed for a self catering stay. Short walk to the cathedral. We used the adjacent public parking which at 15 euros for 24 hours, we found to be very reasonable. Given we travelled during Covid times, the rooms and hotel in general felt very clean. We will most definitely return snd would not hesitate to use this chain of aparthotels.

Dear SARAH F., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klara Tamale

Not clean enough

Customer review rating 1.5/5

Koen D. P. Families - 27/07/2020 Confirmed reviews ALL

The room was not clean enough and not in orde at all. I have pictures if you would like to see. I'm really dissatisfied. Later that week i stayed in Frankfurt and that was so much better!

Dear Mr De P., Thank you for taking the time to write this comment. First of all we would like to say how sorry we are that your stay with us didn't meet your expectations. We perfectly understand your point, have duly noted the aspects on which we need to carry on making efforts. In any case, please note that our team is always available if you have any questions or requests. Have a lovely evening. Kind regards, Tania B

very good

Customer review rating 5.0/5

Mercedes R. Business - 05/03/2020 Confirmed reviews ALL

very good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Parsa A

Well located, quite at night although carnival time, friendly staff

Customer review rating 4.5/5

Steven Friends - 04/03/2020 Confirmed reviews ALL

Well located, quite at night although carnival time, friendly staff

Dear Steven, Thank you so much for this lovely comment. We are glad to knoy you enjoyed your stay with us and will not hesitate to share your impressions with the rest of our team. We hope to see you again, and in the meantime, wish you a lovely day. Kind regards,

Exquisite Stay

Customer review rating 5.0/5

Sorina C. Business - 18/02/2020 Confirmed reviews ALL

The staff is very intuitive and does its best to help the customer.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Parsa A.

Good location and comfortable rooms

Customer review rating 4.0/5

John Business - 11/02/2020 Confirmed reviews ALL

Everything good aprt from problems at reception.

Dear John, First of all we would like to thank you for taking the time to write this review. It is extremely important for us to know how our guests feel about their stay. We are really sorry that your experience didn't meet your expactations. We have well noted your suggestion concerning the check in procedure at reception, as well as the long wait, and will try our best for this kind of situation not to happen again. In any case, please know that you are always very welcome at Adagio Köln City. Kind regards,

Comfortable and conveniant

Customer review rating 4.0/5

Eed Solo - 07/02/2020 Confirmed reviews ALL

Comfortable accommodation with everything in good repair and clean. Nearby full grocery store makes use of the kitchen easy. Platinum welcome amenity was appropriate. Would have expected an upgrade from the studio apartment to the larger ones, but was told that being on the courtyard side was an upgrade (as opposed to street side), yet never saw this distinction reflected in the booking options. Most staff helpful and friendly (a couple of them were super great and another one or two just average). Yet all needs met and to be recommended for stays. All in all very good.

Dear Guest, thank you very much for your kind feedback. It would be a pleasure for our team to welcome you again in our hotel in the heart of Cologne Yours sincerely Ria P. Betriebsassistentin Adagio Köln City

Well situated and Good stay

Customer review rating 4.0/5

Anonymous Business - 30/01/2020 Confirmed reviews ALL

I was positively surprised about the layout of the rooms and technical facilities available. The breakfast in the morning could have more variety in terms of grains and cereals but overall it was definetely sufficient. Your place has a very open minded layout, which is far apart from the striclty conservative kinds of hotel atmospheres, which you might find in more classic environments.

Dear Guest, thank you very much for your kind feedback. It would be a pleasure for our team to welcome you again in our hotel in the heart of Cologne Yours sincerely Ria P. Betriebsassistentin Adagio Köln City

Great decor, excellent facilities, tasty breakfast!

Customer review rating 4.5/5

Sophia M. Couples - 20/01/2020 Confirmed reviews ALL

Really enjoyed the waffle maker at breakfast! Good location easy to find from the airport. Walkable to main tourism spots, great decor, friendly staff and lots of good facilities in the rooms.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Parsa A.

very poor breakfast quality

Customer review rating 2.5/5

Bechir Business - 20/01/2020 Confirmed reviews ALL

I come weekly to Köln for business and this is my fist time in Adagio, The room is clean and calm. The good thing is I spent only one night, and I will explain why... my main issue was the breakfast quality is very poor and the choice was very limited to a couple of options. sausages are probably warmed up for the second day on the row. I told my assistant to avoid booking in this property next time I visit.

Dear Guest, thank you very much for your review. Based on your feedback we will improve our standards and our staff constantly. It would be great to welcome you again in our hotel in the heart of Cologne. Yours sincerely Ria P. Betriebsassistentin Adagio Köln City

Good place overall to stay in Cologne

TripAdvisor rating 4.0/5

H5488EGdavido Couples - 06/01/2020 TripAdvisor review

The hotel generally was very good and worked fine for ny wife and I on our trip to Cologne for New Years eve. A couple of niggles: There was no mattress cover on the bed and the fold away bed when I tried to fold it away, there were no cushions to make it into a settee as advertised. Not that nuch of an issue, but it would have been more convenient if the bed had folded away.

modern apartments and good location

TripAdvisor rating 5.0/5

Jean C Family - 06/11/2018 TripAdvisor review

the apartments are new and very cleanit's very easy to walk to the centre of the city (about 10 mn) the breakfast as ok but need 2 people in the room. one person can't do everything!the curtains were not easy to draw so it wasn't dark enough in the rooms some more dishes in the kitchen would be more convenient

Dear Guest, thank you very much for your kind feedback. It would be a pleasure for our team to welcome you again in our hotel in the heart of Cologne Yours sincerely Ria P.

Overall thoughts - Adagio

TripAdvisor rating 3.0/5

ryangoodrich Business - 21/03/2018 TripAdvisor review

The staff was friendly and always willing to help. One thing that would have made the stay better would have been had they included breakfast for those of us who stay more than a week. In my case, I was there for 6. I also think it would be great if they offered discounted laundry service for those who are on extended stays and they also need to add an additional dryer. I did enjoy my stay but opted to change to a regular hotel in my final week in Germany so that I could enjoy a full gym, breakfast and dinner in one location. Additionally, my rates changed every 14 days when I had been quoted one monthly rate when choosing which location to spend my 7 weeks in Germany. For example, I paid one rate for my first 14 days, then my second 14 day rate was more than double that cost. I had been under the impression that there was a flat rate agreed to and was very disappointed to see the increase in cost for the second half of the month. Had I not been on business travel, this would have crippled my ability to fund the trip.

Dear Guest, thank you for taking the time to share your opinion about your stay in our Adagio Cologne city Aparthotel. My staff and I appreciated your comments, which will encourage us to keep up our efforts to serve our guests and live up to their expectations. We are more than delighted to make your next stay even more enjoyable, please do not hesitate to contact us directly. With best Regards Ria.P Betriebsassistentin

Close (1km) from Koln Dom, but cleaness can be improved

TripAdvisor rating 3.0/5

Eduardo S Couples - 28/12/2017 TripAdvisor review

Location is good : you can walk 15min and go to the main attractions in the city, it has a paid parking (with few slots). I did not order food or breakfast so I can not talk about restaurant. Room is modern and bathroom is ok. Hallways have bad smell

Dear EduardoSteiner, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a happy New Year! Sincerely, Tamara Klaes Front Office Agent

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