Novotel Koeln City

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Novotel Koeln City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,682 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE certified hotel

  • Bright rooms with WiFi and a workspace, as well as meeting rooms

  • Located right at the Rheinauhafen and only 15-minute walk to the old town

  • Family rooms and play areas for children of all ages

  • Gym and sauna with view on cathedral/ currently closed

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Koeln City

Bayenstrasse 51
50678 KOELN
Germany

  • BUS:  132 or 133 ROSENSTRASSE

  • TRAM 3 OR 4:  TRAM 3 OR 4 SEVERINSTRASSE

  • STRASSENBAHN:  3 or 4 SEVERINSTRASSE

  • By plane

    DUESSELDORF AIRPORT At 45km / 27 miles

  • By plane

    FRANKFURT AIRPORT At 160km / 99 miles

  • By plane

    KOELN BONN At 15km / 9 miles

  • By train

    DEUTZ-MESSE At 2km / 1 miles

  • By train

    HAUPTBAHNHOF At 1km / 1 miles

GPS:50.926762, 6.963615

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVO² RESTAURANT

International dishes are the hallmark of our restaurant. We have a beautiful garden terrace in the quiet inner courtyard. Opening hours from Mo. to Sa. from 06:30 a.m. to 09:30 p.m. Dogs are not allowed.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Koeln City

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,682 reviews

TripAdvisor Rating  4.0/5  1,684 reviews

Check-in did not go as usual, but well located.

Customer review rating 4.0/5

Ron Couples - Confirmed reviews ALL

We had checked in online in advance, but we were not given all the paperwork (for example, the login details for Premium Internet). Also the information about where the breakfast room was was missing. Not that that's a bad thing, but noteworthy. By the way, I didn't notice any difference between "normal" and "Premium" WiFi. Another thing that was crazy is that you have to bring your smartphone to the restaurant to access the menu there via a QR code. Hopefully this has come to counter infections related to COVID-19, because we didn't find it very user friendly. Then print the menu on an A4 sheet and throw that away. But fortunately the waiter was able to list the menu. What was good (and it was also mentioned on the site) was that you can choose 3 items from the display case. By the way, we had an executive room. Maybe a king bed is better than a queen. But we had quite a good time and enjoyed discovering Cologne.

Dear Ron N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rüdiger Schild General Manager

Good stay

Customer review rating 5.0/5

Haris H. Families - Confirmed reviews ALL

Would use the same hotel next time in Cologne

Dear Haris H., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Overpriced for the (lack of) amenities/facilities provided

Customer review rating 0.5/5

Business T. Business - Confirmed reviews ALL

Unfriendly staff - they’re anything but welcoming., High room rates without breakfast. Rooms are clean and decent. There’s nothing provided in the room - like room slippers, or water or anything.

Dear Pradeep P., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager

Very well located

Customer review rating 5.0/5

Natalia Families - Confirmed reviews ALL

I traveled with family: children and a senior, and the hotel is at walking distance from the city center. We also used the parking ️ service, 19€ per 24 hours, very good garage. At the lobby there is a dedicated area for children to play and nice sofas for the grown ups to wait. The breakfast is very complete. It was also included in our rate. The dining area has nice views to the river. On the rooftop there is a gym and a sauna with a small terrace and some views to the city ️. Overall it was one of our favorite stays in Germany during this trip, not only thanks to the charming city of Köln, also thanks to the stay at the Novotel

Dear Natalia C., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Well located - but that's it

Customer review rating 3.5/5

Joshua W. Families - Confirmed reviews ALL

The hotel is well located - relatively close to the center but still relatively silent surround and close to the river. Everything is clean. The personal is okay (could be a bit more anticipating and proactive), the breakfast buffet is good though the tablets (all of the wet) provide you with an unpleasant canteen-feeling.

Dear Joshua W., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rüdiger Schild General Manager

NICE STAYING

Customer review rating 4.5/5

Andreas G. Business - Confirmed reviews ALL

NICE HOTEL, NICE BREAKFAST, NO COMPLAINS. ONLY SUGGESTION, I WOULD APPRECIATE A SMALL WATER BOTTLE IN THE ROOM UPON ARRIVAL

Dear Tatyana P., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Great location

Customer review rating 4.5/5

Kat Solo - Confirmed reviews ALL

No problems, easy check in

Dear Katharina S., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Good hotel, room temperature too high, unpolite service

Customer review rating 2.0/5

Peter Business - Confirmed reviews ALL

Hotel was clean and good value for money. Amenities were adequate but nothing special. Worst part was that room temperature is hard to manage. Rooms very hot and window open just a little. One person (Mohammed) at the reception spoiled it for us, rude, inconsiderate and should not be working with guests.

Dear Petrus H., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very sorry that you had the experience with our receptionist. It was definitely not the intention to be rude to you. I explicitly apologise for this behaviour. As compensation, I will credit your ALl loyalty card with 2.000 points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager

Very good experience

Customer review rating 3.5/5

Eran Couples - Confirmed reviews ALL

Nice rooms, very pleasant stuff, lovely lobby. Had a good time!

Dear Eran P., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Excellent stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Everything went smoothly. Thank you very much.

Dear Michael S., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Well located hotel with good breakfast

Customer review rating 4.5/5

Ricardo D. O. Families - Confirmed reviews ALL

Spent 3 nights at Novotel Cologne and it was great! Staff was friendly and room was clean. Breakfast was good and just a short walk (15 minutes) from the Cathedral.

Dear Nilton Ricardo De O., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Optimale Lage

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

Sehr gut.

Liebe Frau K., vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Rüdiger Schild General Manager

Well located

Customer review rating 3.5/5

Adel Couples - Confirmed reviews ALL

Very nice hotel... only missing coffee machine in the room :S

Dear Adel B., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rüdiger Schild General Manager

Good Stay for Family; Parking can be limited

Customer review rating 4.5/5

Ryx Families - Confirmed reviews ALL

Friendly staff, spacious and clean room, bathroom clean. One drawback is the paid parking lot. There is not much parking space plus some parking space is quite small for a SUV

Dear Chi Hoy X., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Well located, good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

close to city centre, easy to get to kiln messe Nice and friendly staf

Dear Barry V., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Staff was great.

Dear Joseph O., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Rude staff

TripAdvisor rating 2.0/5

matteoangeli17 TripAdvisor review

For a Novotel I would have expected a warmer welcoming. The staff at the reception desk was rude and definitely unfriendly, no welcoming drink (while my loyalty membership entitles me to get some), receptionist almost accused me that my credit card was not working (he finally used another card reader and this worked), a mere apology would have been expected but I suspect I was asking for the Moon here. And finally no room upgrade proposal. Bedroom was ok, though the fridge was not working at all. Overall, quite a bad experience and I won’t go back to this hotel anymore. I can’t recommend it.

Dear matteoangeli17 , Thank you for your feedback. We are extremely sorry that we could not convince you of our hotel. We have already contacted you personally and sincerely apologized to you. We hope that you will accept our proposed compensation and give us another chance in the near future. Warm regards, Ruediger Schild General Manager

Unspectacular

TripAdvisor rating 3.0/5

expat014 TripAdvisor review

Although you don't expect anything but the usual standard in these kind of hotels i did find it the hotel to be on the low side of the scale. The whole design is very boring and nothing exceeds a 3 star hotel. The tray with the cups was dusty, windows very dirty. So I cannot believe there are any special cleaning measures taken at the moment. Fridge did not work very well. The shower the beds were nice.

Dear expat014, Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Hope to welcome you again soon. Warm regards, Ruediger Schild General Manager

Nice stay and nice location

TripAdvisor rating 4.0/5

RicardoV1285 TripAdvisor review

The hotel is near the river and has a nice walk distance to the city center. Also they have a very good policy against Covid-19 with "Hand hygiene stations" across the entire hotel. They also have a very nice garden area for breakfast and the staff were very nice.

Dear RicardV1285, We very much appreciate your positive feedback about your stay at the Novotel Koeln City. Many thanks at this point for your feedback to our extensive ALLSAFE hygiene measures Hope to see you soon. Warm regards, Ruediger Schild General Manager

Wonderful City, wonderful Hotel.

TripAdvisor rating 5.0/5

Newton Q Families - TripAdvisor review

Good hotel to stay. Good localization, super breakfast and a superb staff. Parking underground. We loved it. Koln is a wonderful City, historic, lovely culture, good restaurants and an amazing enviroment.

Dear Newton221, We very much appreciate your very positive feedback about your stay at the Novotel Koeln City. Hope to see you soon. Warm regards, Ruediger Schild General Manager

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