Novotel Cologne City 4 stars

Customer review rating (ALL Rating) 4.6/5 1,958 reviews

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Description

Hotel extras

  • Modern rooms with WIFI and workspace

  • Located directly by the Rheinauhafen and only a 15-minute walk to the old town

  • Family rooms and play areas for children

  • Fitness studio and sauna with cathedral view (sauna opening hours from 6-10 pm)

  • Bright meeting rooms with modern technology & and a wide range of catering options.

Our accommodation(s)

Book this hotel
Room 1

Work and relax. Enjoy numerous benefits in our quiet superior rooms: Premium WIFI included, coffee/tea making facilities in the room, no room service charge.

  • Views:

    Garden View

Max. number of persons
3
Area
From 22 / 236 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 22 / 236 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Garden View

Pure relaxation! Our comfortable Standard Rooms epitomize the sophisticated Novotel design, featuring free WIFI, a desk, hair dryer, and cable TV.

  • Views:

    City View

Max. number of persons
2
Area
From 22 / 236 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Enjoy the extra space for more comfort: one free snack per day from our lobby shop, a NESPRESSO coffee machine, bathrobe and slippers, premium Wi-Fi, a sofa or armchair.

  • Views:

    Courtyard View or Garden View

Max. number of persons
4
Area
From 25 / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Novotel Cologne City

Bayenstrasse 51
50678 KOELN
Germany

GPS:50.926762, 6.963615

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 222 rooms
  • 2 rooms for people with reduced mobility
  • 41 family rooms
  • 14 connecting rooms
  • 222 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Turkish

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

9 Meeting rooms

Family

Services for children

  • Play area
  • Children''s TV Channels

Well-being

Fitness

  • On site

Fitness / In-Balance

  • On site
  • Sauna room

Sports and leisure

Bike rack facilities

  • On site
  • On site
  • Indoor parking
  • Public
  • 120 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 1.95 ft
  • Parking pricing: 21.00 21 EUR Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Accessibility

  • Elevators

NOVO2 RESTAURANT

In addition to our restaurant, we have a beautiful garden terrace located in the quiet courtyard. Open from Monday through Thursday, 6:30 a.m. to 11:00 p.m., and Friday and Saturday until midnight.

Cooking style
Mediterranean
Capacity
140
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

In addition to our restaurant, we have a beautiful garden terrace located in the quiet courtyard. Open from Monday through Thursday, 6:30 a.m. to 11:00 p.m., and Friday and Saturday until midnight.

The NOVO² Bar - a great place to relax and have good conversations over a glass of wine or cocktail. Enjoy this opportunity until 11:00 p.m. from Monday to Thursday and until midnight on Friday/Saturday.

Enjoy your fitness training with a direct view of the Rheinauhafen

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,958 reviews

Customer review rating 2.5/5

Tanvi H. Business - Confirmed reviews ALL

Dear Tanvi, thank you for taking the time to share such detailed feedback after your stay. We’re sorry that the cleanliness of your room did not meet your expectations. Especially during a seven-night stay, the marks you noticed should have been addressed, and we will pass your comments on to our housekeeping team. We also understand that having our complimentary water refill station only in the lobby may not be the most convenient solution for every guest. Your comments regarding the fitness facilities are equally valuable, and we’re happy to share that new fitness equipment will soon be added to improve our current offering. While we’re pleased that you enjoyed the view and our location, we regret that the overall experience fell short. We hope to have the opportunity to leave you with a much better impression on a future visit. Best regards, Your Novotel Köln City Team

Customer review rating 2.5/5

George A. Families - Confirmed reviews ALL

Dear George, thank you for bringing this to our attention. We’re very sorry to hear that you were unable to find your dental water flosser and hair spray after your room had been cleaned. We understand how concerning and frustrating it is when personal belongings appear to be missing during a hotel stay. We take matters like this seriously and recommend contacting us directly with the details of your stay, if you haven’t already done so: h3… This will allow our team to check with housekeeping and our lost & found department and investigate what may have happened. We sincerely hope the items can be located and the situation clarified for you. Best regards, Your Novotel Köln City Team

Customer review rating 4.5/5

Alan F. Families - Confirmed reviews ALL

Dear Alan, thank you for sharing your experience with us! It’s great to hear that our location worked so well for exploring Cologne – and combining the walk into the city with a visit to the nearby Chocolate Museum certainly sounds like a good plan. We’re sorry, however, that the Wi-Fi connection caused difficulties during your stay. Especially when travelling, reliable internet access is important for planning the day and finding your way around the city. We’ll gladly pass your feedback on to our technical team. Despite this inconvenience, we’re pleased that you had such an enjoyable stay overall and hope to welcome you back on another Cologne adventure! Warm regards, Your Novotel Köln City Team

Customer review rating 5.0/5

Tim R. Families - Confirmed reviews ALL

Dear Tim, what a lovely review – thank you very much! It’s great to hear that even during a short overnight stay, you were able to make the most of your time in Cologne. Leaving the car in our garage and exploring the city on foot is certainly a convenient way to discover the sights nearby. We’re especially pleased that you felt comfortable throughout your stay and experienced our team as friendly and helpful. We’ll gladly share your kind words with our colleagues. We hope your next visit to Cologne gives you the chance to stay a little longer! Warm regards, Your Novotel Köln City Team

Customer review rating 3.5/5

Samuel N. Families - Confirmed reviews ALL

Dear Samuel, thank you for sharing your experience with us! We’re pleased that you enjoyed our breakfast selection and felt warmly welcomed by our kitchen team. It’s also great to hear that the spacious room and air conditioning added to your comfort. We completely understand that connecting rooms would have made your family holiday much more convenient. Unfortunately, the number of connecting rooms in our hotel is limited and therefore requests cannot be guaranteed. This is especially the case during holiday periods, when many families are staying with us at the same time. We’re sorry that we weren’t able to fulfil your request on this occasion. Thank you for your understanding and your constructive feedback. We hope to welcome your family back and provide an even smoother experience next time. Warm regards, Your Novotel Köln City Team

Dear Tanvi, thank you for taking the time to share such detailed feedback after your stay. We’re sorry that the cleanliness of your room did not meet your expectations. Especially during a seven-night stay, the marks you noticed should have been addressed, and we will pass your comments on to our housekeeping team. We also understand that having our complimentary water refill station only in the lobby may not be the most convenient solution for every guest. Your comments regarding the fitness facilities are equally valuable, and we’re happy to share that new fitness equipment will soon be added to improve our current offering. While we’re pleased that you enjoyed the view and our location, we regret that the overall experience fell short. We hope to have the opportunity to leave you with a much better impression on a future visit. Best regards, Your Novotel Köln City Team

Customer review rating 2.5/5

George A. Families - Confirmed reviews ALL

My water pick for my teeth and water spray for my hair was lost during the cleaning time.

Dear George, thank you for bringing this to our attention. We’re very sorry to hear that you were unable to find your dental water flosser and hair spray after your room had been cleaned. We understand how concerning and frustrating it is when personal belongings appear to be missing during a hotel stay. We take matters like this seriously and recommend contacting us directly with the details of your stay, if you haven’t already done so: h3… This will allow our team to check with housekeeping and our lost & found department and investigate what may have happened. We sincerely hope the items can be located and the situation clarified for you. Best regards, Your Novotel Köln City Team

Customer review rating 4.5/5

Alan F. Families - Confirmed reviews ALL

Great location for visiting the city, but you must be prepared to walk or you could get the little land train from the nearby Lindt factory (which is also great). Our only downside was the WiFi was none existent, so was unable to plan where to go etc, but we made it work.

Dear Alan, thank you for sharing your experience with us! It’s great to hear that our location worked so well for exploring Cologne – and combining the walk into the city with a visit to the nearby Chocolate Museum certainly sounds like a good plan. We’re sorry, however, that the Wi-Fi connection caused difficulties during your stay. Especially when travelling, reliable internet access is important for planning the day and finding your way around the city. We’ll gladly pass your feedback on to our technical team. Despite this inconvenience, we’re pleased that you had such an enjoyable stay overall and hope to welcome you back on another Cologne adventure! Warm regards, Your Novotel Köln City Team

Customer review rating 5.0/5

Tim R. Families - Confirmed reviews ALL

We stayed overnight and found the hotel very clean and comfortable and the staff were friendly and helpful. The parking garage meant we could leave the car even after checking out and explore the city on foot.

Dear Tim, what a lovely review – thank you very much! It’s great to hear that even during a short overnight stay, you were able to make the most of your time in Cologne. Leaving the car in our garage and exploring the city on foot is certainly a convenient way to discover the sights nearby. We’re especially pleased that you felt comfortable throughout your stay and experienced our team as friendly and helpful. We’ll gladly share your kind words with our colleagues. We hope your next visit to Cologne gives you the chance to stay a little longer! Warm regards, Your Novotel Köln City Team

Customer review rating 3.5/5

Samuel N. Families - Confirmed reviews ALL

We enjoyed the breakfast buffet, great options to choose from, and the kitchen staff were friendly! The hotel was generally neat. However, it was quite disappointing that we could not get connecting rooms, as the aim of family being in one space for the vacation was defeated. We practically have to move from one room to another everytime, very inconveniencing.

Dear Samuel, thank you for sharing your experience with us! We’re pleased that you enjoyed our breakfast selection and felt warmly welcomed by our kitchen team. It’s also great to hear that the spacious room and air conditioning added to your comfort. We completely understand that connecting rooms would have made your family holiday much more convenient. Unfortunately, the number of connecting rooms in our hotel is limited and therefore requests cannot be guaranteed. This is especially the case during holiday periods, when many families are staying with us at the same time. We’re sorry that we weren’t able to fulfil your request on this occasion. Thank you for your understanding and your constructive feedback. We hope to welcome your family back and provide an even smoother experience next time. Warm regards, Your Novotel Köln City Team

Customer review rating 3.0/5

Parte M. Families - Confirmed reviews ALL

The TV remote was covered with dust. Cleaning needs to be improved and small things like this should be taken care. Wish the parking was free or discounted as 21£ for about 12 hours of parking was quite expensive. Elina at the counter who did the check-in did provide information however the info provided was not accurate (like she said it would take 35/40 mins by bus to cathedral which was not true). The front desk needs to be trained to provide correct information. The water dispenser at the reception was good for the hot weather.

Dear Parte, thank you for taking the time to share such detailed feedback with us. We’re glad that our location and the complimentary water refill station were useful during the hot weather. At the same time, we’re sorry that several details did not meet the standard you should expect from us. We appreciate your comments regarding the information provided at reception. Our team should be able to give guests reliable guidance when exploring Cologne, and we will take your feedback on board. Regarding the underground parking, we understand that the additional cost can feel significant. Our parking rates are based on the usual prices for parking in this central area of Cologne. Thank you for highlighting these points. We hope a future stay will leave you with a much more positive overall impression. Best regards, Your Novotel Köln City Team

Customer review rating 5.0/5

Gregory G. Business - Confirmed reviews ALL

The hotel had very good air-conditioning, provided bathrobes and slippers in my room, and had a very comfortable bed and couch. The location was easy to navigate, close enough to bus lines to get around. Everything was clean, the breakfast was surprisingly generous, there was a good atmosphere of friendly guests. I will stay here again on my next trip to Cologne.

Dear Gregory, thank you so much for your fantastic review! It's wonderful to know that you felt completely at ease during your stay and enjoyed the many little details that made your visit comfortable. We're especially pleased that the atmosphere in our hotel left such a positive impression on you. The fact that you're already planning to choose us again on your next trip to Cologne is a wonderful compliment. We'll be very happy to welcome you back! Best regards, Your Novotel Köln City Team

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Great stay!

Dear Corina, it’s lovely to hear that you had such an enjoyable time with us! A comfortable room and a warm welcome can make all the difference during a city break, so we’re especially happy that you felt at ease from the start. Thank you for your kind words, and hopefully we’ll see you again on another trip to Cologne! Warm regards, Your Novotel Köln City Team

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Super

Dear Patrique, thank you very much for your lovely review! We're pleased that you enjoyed your stay and that our location was a good fit for your time in Cologne. We hope you had a wonderful time exploring the city and everything it has to offer. We would be happy to welcome you back to Novotel Köln City on your next visit. Best regards, Your Novotel Köln City Team

Customer review rating 5.0/5

Maria B. Families - Confirmed reviews ALL

Only 10 min walk to the Cathedral and shops etc along the river. Rooms spacious clean and comfortable. Manager and staff very helpful. Hotel has its own parking under the hotel which we booked and paid for upon arrival. There is a gym and sauna at no extra cost located on the top floor with the added benefit of a view across to the cathedral worth popping up to just see that. We stayed 3 nights and would stay again.

Dear Maria, thank you very much for your wonderful review and perfect rating! 😊 We're delighted that you had such an enjoyable stay with us. It's especially rewarding to hear that you felt well looked after by our team and that you were able to make the most of our facilities during your three days in Cologne. Thank you as well for recommending our fitness and sauna area with its panoramic view – it really is one of our favourite spots in the hotel. Knowing that you would choose to stay with us again is the greatest compliment we could receive. We look forward to welcoming you back to Novotel Köln City in the future. Best regards, Your Novotel Köln City Team

Customer review rating 5.0/5

Stephen C. Families - Confirmed reviews ALL

Friendly staff nice room good choice of food

Dear Stephan, thank you very much for your wonderful review and perfect rating! 😊 We're delighted that you had such an enjoyable stay with us. Knowing that you left with such a positive impression is a fantastic compliment for our entire team and means a lot to us. We truly appreciate your feedback and look forward to welcoming you back to Novotel Köln City on your next visit to Cologne. Best regards, Your Novotel Köln City Team

Customer review rating 1.5/5

Claudio M. Families - Confirmed reviews ALL

Sadly, the aircon in our room stopped working and the room was moist and hot… we asked for a solution and reception said nothing could be done, it was 23:00. I went down again and then they agree to give us another room but the problem is that we were 5, so moving at that time in the night wasn’t possible.

Customer review rating 5.0/5

Nana T. Families - Confirmed reviews ALL

Perfect location for exploring Cologne. The room was nice and the overall hotel experience great.

Dear Nana, thank you so much for your perfect rating and your lovely review! 😊 We're delighted that you had such a positive experience with us. It's wonderful to hear that our location was the perfect starting point for exploring Cologne and that you enjoyed your room as well as your overall stay. Your kind words are greatly appreciated, and we look forward to welcoming you back to Novotel Köln City on your next visit. Best regards, Your Novotel Köln City Team

Customer review rating 4.5/5

Sarah D. Families - Confirmed reviews ALL

Great hotel, clean modern

Dear Sarah, thank you very much for your lovely review! 😊 We’re delighted that you enjoyed your stay and appreciated the clean, modern atmosphere of our hotel. It means a lot to us that you felt comfortable during your visit. We hope to have the pleasure of welcoming you back to Novotel Köln City on your next trip to Cologne. Best regards, Your Novotel Köln City Team

Customer review rating 4.5/5

Federica L. Families - Confirmed reviews ALL

It’s not the first time we use Novotel, it is consistently good.

Dear Federica, thank you very much for your lovely review! 😊 It means a lot to us that you continue to choose Novotel for your travels and that you’ve had consistently positive experiences. We’re especially pleased that our location and family-friendly accommodation made your stay in Cologne an enjoyable one. We truly appreciate your trust and look forward to welcoming you and your family back again soon. Best regards, Your Novotel Köln City Team

Customer review rating 5.0/5

Morium A. Families - Confirmed reviews ALL

Great spacious room with new amenities and clean and friendly staff and great noon check out time.

Dear Morium, thank you so much for your wonderful review! 😊 We’re delighted to hear that you enjoyed your spacious room, the modern facilities, and the cleanliness throughout the hotel. It’s especially rewarding to know that our friendly team helped make your stay even more enjoyable. We’re also glad you appreciated our late check-out time – sometimes it’s the little extras that make all the difference. We truly appreciate your kind words and hope to welcome you back to Cologne again soon! Best regards, Your Novotel Köln City Team

Customer review rating 4.5/5

Miguel S. Families - Confirmed reviews ALL

Thank you specially to the person that did the first check in for us being very helpfull and friendly. Everything was good in the Hotel. I really enjoyed having cool water (still and sparkling) at the entrance door as it was extremelly hot.

Dear Miguel, thank you very much for your lovely feedback 😊 It’s wonderful to know that you felt well looked after from the very beginning. Your kind words about our team mean a lot to us, and we will be happy to share your compliments with our colleagues. Especially during the hot summer days, we’re glad our water refill station provided a refreshing little extra 🙂 We hope to welcome you back to Cologne soon. Kind regards Your Novotel Köln City Team

Customer review rating 4.5/5

Martin K. Friends - Confirmed reviews ALL

Good breakfast good room number amazing location

Dear Martin, thank you very much for your kind feedback 😊 We’re delighted to hear that you enjoyed the breakfast, your room and our location. It’s great to know that you had such a pleasant stay, and we hope to welcome you back to Cologne again soon 🙂 Kind regards Your Novotel Köln City Team

Customer review rating 5.0/5

Jochen S. Families - Confirmed reviews ALL

We spent two nights with family visiting from abroad. Easy access to the sightseeing spots and the city centre.

Dear Jochen, thank you very much for your wonderful feedback 😊 We’re delighted to hear that you and your family had such an enjoyable stay with us. It’s great to know that our location made it easy for you to explore Cologne and its sightseeing attractions together. We hope to welcome you and your family back again soon 🙂 Kind regards Your Novotel Köln City Team

Customer review rating 5.0/5

Alison L. Families - Confirmed reviews ALL

Amazing breakfast and very comfortable and silent rooms.

Dear Alison, thank you very much for your wonderful feedback 😊 We’re delighted to hear that you enjoyed the comfort of our rooms and appreciated the peaceful atmosphere during your stay. It’s especially great to know that our breakfast made such a positive impression on you. We hope to welcome you again soon in Cologne 🙂 Kind regards Your Novotel Köln City Team

Other web-users rate our hotel

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