Novotel Koeln City

Novotel Koeln City 4 stars

Customer review rating (ALL Rating) 4.5/5 2,107 reviews

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Hotel extras

  • An ALLSAFE certified hotel

  • Bright rooms with WiFi and a workspace, as well as meeting rooms

  • Located right at the Rheinauhafen and only 15-minute walk to the old town

  • Family rooms and play areas for children of all ages

  • Fitness studio and sauna with cathedral views (sauna hours from 6-10 pm)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Koeln City

Bayenstrasse 51
50678 KOELN
Germany

GPS:50.926762, 6.963615

Telephone +49 221 801470

Fax +49 221 80147148

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVO² RESTAURANT

International dishes are the hallmark of our restaurant. We have a beautiful garden terrace in the quiet inner courtyard. Our current opening hours are Monday - Saturday from 6:30 a.m. to 9:30 p.m. Dogs are not allowed.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,107 reviews

TripAdvisor Rating  4.0/5  1,705 reviews

not satisfied

Customer review rating 1.5/5

C. E. Families - Confirmed reviews ALL

We are not satisfied because after the first night there was not sufficient toilet paper, tissues and our bed wasn't refreshed. When we said this to the reception when checking out we only got a sorry but no proactive action to make it right. No customer oriented strategy.

Dear E. C., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager

Everything excellent, good location & nice stay

Customer review rating 4.5/5

Wessam Families - Confirmed reviews ALL

Brilliant. Will definitely stay there again.

Dear Wessam A., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Good stay

Customer review rating 4.0/5

Karin G. Families - Confirmed reviews ALL

Nice Staff, good breakfast, sound proof windows good location

Dear Karin g., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rüdiger Schild General Manager

Great Family Stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The hotel was clean, staff was friendly and the breakfast had a lot of options.

Dear Allan P., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Ideal for business trips with colleagues

Customer review rating 4.0/5

Business T. Business - Confirmed reviews ALL

I've stayed at Novotel Koeln City several times already for business. The hotel is well located in terms of public transport and restaurants. The facilities are always kept up to standard and the service is good and consistent so you know what to expect. One improvement the hotel should definitely look into is the possibility for online check-in and check-out, which even as an Accor member is still not available.

Dear Gianni F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rüdiger Schild General Manager

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Other web-users rate our hotel

  • 933 reviews 8.4/10 Location
  • 1,263 reviews 7.3/10 Room
  • 1,060 reviews 8.5/10 Service
  • 25 reviews 8.1/10 WiFi
  • 870 reviews 9/10 Breakfast
  • 633 reviews 5.6/10 Comfort
  • 596 reviews 8/10 Cleanliness
  • 285 reviews 4/10 Value

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