Novotel Koeln City Hotel 4 stars

my favorite hotel in Cologne. The location is easy to reach by car and easy to get to the highway. Walking distance from the river for a stroll at night, or to the Dom. Personal is friendly and helpful. Breakfast is not cheap but very well stocked.

I had a nice room, very clean and bright. Unfortunately, both at check-in and check-out, it was extremely slow at reception. When checking-in, I decided to have dinner instead. When checking out, which I always do before breakfast, it left me with hardly any time for breakfast. A shame, considering the considerable cost for it. The service at the restaurant was excellent.

Execellent stay in Novotel Koeln City. Spacious and clean room, great breakfast and also we had a good dinner experience at the hotel's restaurant. The gym is modern and quite empty in the morning. It has a beautiful panoramic view of the Dom. It's my 3rd stay in the hotel and it has always kept its promises. I'll definitely stay another time.

Clean room, everything worked. Breakfast was wonderful.

Clean bright rooms, friendly and helpful staff, modern bar and restaurant area. We really enjoyed our stay here and although the hotel is not in the centre of Köln it is easy to walk to or reach via public transport. I would definitely return or recommend to others.

I probably just got the wrong room…. the toilett needed to be repaired and my room was so narrow to the lift, that I couldn't nearly Sleep due to the noise… Really bad experience.

Price/quality and standards are in good balance for the hotel.

good except for food. Novotel should propose a better Dinner Menu with more variety of foods (fish, chicken) particularly when there is no restaurants around.

Friendly staff answering questions very adequate

Nice room friendly staff, lack of English tv channels, odd voucher to get snacks and drinks from reception why not use the mini bar? Bit of a way from the centre of town.

We stayed here for total of 8 nights. The rooms were quiet and had all the needed basic amenities. The Housekeeping team is doing an amazing job, those that I’ve met were very professional and friendly! On the other side, unfortunately I can not say the same about the Front Office team, surprisingly some of the employees made us feel very unwelcomed. As a hotel manager myself I would strongly recommend for the Hotel Management to conduct a silent audit and see the areas for improvement. When we make bookings with Accor Hotels, we are confident that personalized customer service is always on the top of their agenda, unfortunately I can not say the same about our stay here.

Room and bed wee very comfortable, the breakfast was good, here was a pleasant lobby and bar area and the inhouse menu was reasonably priced.

Was good experience Except for the parking fees are very expensive so I had to park my car in the street.

Was very good excellent!

Firstly the lights stopped working, so we couldn't get a shower after travelling. (no windows in bathroom) It took 2 attempts to have someone come to look at this, but when they did they identified we had a faulty plug socket. So we couldn't use that for charging our devices. The TV stopped working too, and one night it came on in the middle of the night and threw out white light accross the room. We couldn't turn it off, so I got no sleep that night. For the money we paid, the room was clean but quite basic. The breakfast was very good, and the staff were good too. Just a shame the room had problems which affected our stay.