Novotel Koeln City 4 stars
Customer review rating (ALL Rating) 4.5/5 1,682 reviews
ALLSAFE approved hotel
An ALLSAFE certified hotel
Bright rooms with WiFi and a workspace, as well as meeting rooms
Located right at the Rheinauhafen and only 15-minute walk to the old town
Family rooms and play areas for children of all ages
Gym and sauna with view on cathedral/ currently closed
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
BUS: 132 or 133 ROSENSTRASSE
TRAM 3 OR 4: TRAM 3 OR 4 SEVERINSTRASSE
STRASSENBAHN: 3 or 4 SEVERINSTRASSE
DUESSELDORF AIRPORT At 45km / 27 miles
FRANKFURT AIRPORT At 160km / 99 miles
KOELN BONN At 15km / 9 miles
DEUTZ-MESSE At 2km / 1 miles
HAUPTBAHNHOF At 1km / 1 miles
Check-in from - Check out up to
International dishes are the hallmark of our restaurant. We have a beautiful garden terrace in the quiet inner courtyard. Opening hours from Mo. to Sa. from 06:30 a.m. to 09:30 p.m. Dogs are not allowed.
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
100% genuine reviews from our guestsFind out more
Check-in did not go as usual, but well located.
Customer review rating 4.0/5
Ron Couples - Confirmed reviews ALL
We had checked in online in advance, but we were not given all the paperwork (for example, the login details for Premium Internet). Also the information about where the breakfast room was was missing. Not that that's a bad thing, but noteworthy. By the way, I didn't notice any difference between "normal" and "Premium" WiFi. Another thing that was crazy is that you have to bring your smartphone to the restaurant to access the menu there via a QR code. Hopefully this has come to counter infections related to COVID-19, because we didn't find it very user friendly. Then print the menu on an A4 sheet and throw that away. But fortunately the waiter was able to list the menu. What was good (and it was also mentioned on the site) was that you can choose 3 items from the display case. By the way, we had an executive room. Maybe a king bed is better than a queen. But we had quite a good time and enjoyed discovering Cologne.
Dear Ron N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rüdiger Schild General Manager
Customer review rating 5.0/5
Haris H. Families - Confirmed reviews ALL
Would use the same hotel next time in Cologne
Dear Haris H., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager
Overpriced for the (lack of) amenities/facilities provided
Customer review rating 0.5/5
Business T. Business - Confirmed reviews ALL
Unfriendly staff - they’re anything but welcoming., High room rates without breakfast. Rooms are clean and decent. There’s nothing provided in the room - like room slippers, or water or anything.
Dear Pradeep P., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager
Very well located
Customer review rating 5.0/5
Natalia Families - Confirmed reviews ALL
I traveled with family: children and a senior, and the hotel is at walking distance from the city center. We also used the parking ️ service, 19€ per 24 hours, very good garage. At the lobby there is a dedicated area for children to play and nice sofas for the grown ups to wait. The breakfast is very complete. It was also included in our rate. The dining area has nice views to the river. On the rooftop there is a gym and a sauna with a small terrace and some views to the city ️. Overall it was one of our favorite stays in Germany during this trip, not only thanks to the charming city of Köln, also thanks to the stay at the Novotel
Dear Natalia C., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager
Well located - but that's it
Customer review rating 3.5/5
Joshua W. Families - Confirmed reviews ALL
The hotel is well located - relatively close to the center but still relatively silent surround and close to the river. Everything is clean. The personal is okay (could be a bit more anticipating and proactive), the breakfast buffet is good though the tablets (all of the wet) provide you with an unpleasant canteen-feeling.
Dear Joshua W., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rüdiger Schild General Manager
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