Novotel Koeln City 4 stars

Customer review rating (ALL Rating) 4.5/5 2,342 reviews

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Description

Hotel extras

  • Bright rooms with WiFi and a workspace, as well as meeting rooms

  • Located right at the Rheinauhafen and only 15-minute walk to the old town

  • Family rooms and play areas for children of all ages

  • Fitness studio and sauna with cathedral views (sauna hours from 6-10 pm)

Our accommodation(s)

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Hotel location

Novotel Koeln City

Bayenstrasse 51
50678 KOELN
Germany

GPS:50.926762, 6.963615

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

NOVO² RESTAURANT

International dishes are the hallmark of our restaurant. We have a beautiful garden terrace in the quiet inner courtyard. Our current opening hours are Monday - Saturday from 6:30 a.m. to 9:30 p.m. Dogs are not allowed.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,342 reviews

TripAdvisor Rating  4.0/5  1,739 reviews

Good stay

Customer review rating 4.0/5

Nicky Business - Confirmed reviews ALL

Staying here whilst visiting a trade fair at Kolnmesse. The hotel is 20 minutes from the Old Town and 15 minutes to a convenient tram stop. My room was clean, the staff were friendly and helpful and the breakfast was good.

Starting perfect, finished with disappointment

TripAdvisor rating 1.0/5

omer_yildiz60 TripAdvisor review

All the details of the hotel are as follows; -rooms are normal size -bathroom and toilet are clean -heating system is old, our room's thermostat was not working, so you have to either leave it on or off all the time, it makes a bit of noise so having it on all the time will give you a headache and dry your nose a bit. -heating system in our friends' room was only blowing cold air, they froze in the winter, we informed the reception about the situation but since there was no technical service on the weekend, they gave a small heater, they managed for two nights, they didn't even offer to change the room. -Let's come to the important issues, the hotel is 20 minutes away from the city center. So why did we choose it, because it was an economical and high-rated hotel but it ended in disappointment, frustration and anger. -Why? They explain everything nicely when you check-in but they don't say that breakfast is per person, in fact this issue is never mentioned, when you leave, you see that there is an additional breakfast fee. -When you pay 400 Euros for the entire hotel for 4 nights and 200 Euros for breakfast, the economic image of the hotel suddenly disappears. -Why would you choose this place for an economical family holiday when there are many alternatives very close to the center for 50% more? -There are hotels very close to the center for 150 Euros per night including breakfast. Let's come to the conclusion; Hotels are at the forefront of the service sector and the most important point they care about should be customer satisfaction. The fee policy (especially breakfast) that is never mentioned when entering the hotel is mentioned when leaving the hotel and causes disappointment in the customers. While we are on holiday happily, it suddenly turns into an angry mood. If the hotel had mentioned this issue during check-in, we would have cancelled the breakfast. Instead of having the same breakfast every day, we would try a different breakfast in the city every day for 50 Euros per day. Please make your calculations by considering all these situations. If you do not think about such fine details, your holiday may be expensive.

Ortalama

Customer review rating 3.5/5

Begum B. Friends - Confirmed reviews ALL

We are 3 but the staff is not enoug for us. For example we do not have 3 glasses, water and slipper. Also the room has not reception phone, we do not live in Germany so we can not call phone to you because of our phone is only valid in our country. Should be room phone at the room. If we need anything we should go to reception and this is not comfortable.

Disappointing experience

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Someone stole my water bottle from the gym, I did not get my status point because booking was made by the company.

Good value, professional hotel

Customer review rating 4.5/5

Arjan Business - Confirmed reviews ALL

Good business hotel. Clean and neat. Well run. Efficient. Close to city centre (10min walking distance), rhine river for a run and connection to public transport and highways (15min to get to A4). Good breakfast, although overpriced.

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Other web-users rate our hotel

  • 1,390 reviews 8.8/10 Location
  • 1,774 reviews 7.1/10 Room
  • 1,396 reviews 8.7/10 Service
  • 32 reviews 5/10 WiFi
  • 1,100 reviews 8.8/10 Breakfast
  • 914 reviews 5.3/10 Comfort
  • 873 reviews 7.8/10 Cleanliness
  • 375 reviews 4.5/10 Value

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