Novotel Koeln City Hotel 4 stars

TripAdvisor rating 4.0/5 1,611 reviews
Novotel Koeln City
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+ 25 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Right beside the River Rhine and just 15 minutes' walk to the old town

  • Bright rooms with WiFi and a workspace, as well as meeting rooms

  • Restaurant with garden

  • Family rooms and play areas for children of all ages

  • Fitness studio and bicycle rental (for a fee)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchangePaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Sauna
  • Babysitting on request
  • Boat excursions (Nearby)
  • Other sports activities
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Koeln City

Bayenstrasse 51
50678
koeln
germany

Tel: +49221801470

Fax: (+49)221/80147148

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS :   132 or 133 ROSENSTRASSE

  • TRAM 3 OR 4 :   TRAM 3 OR 4 SEVERINSTRASSE

  • STRASSENBAHN :   3 or 4 SEVERINSTRASSE

  • By plane

    DUESSELDORF AIRPORT At 45km / 27.96 miles

  • By plane

    FRANKFURT AIRPORT At 160km / 99.43 miles

  • By plane

    KOELN BONN At 15km / 9.32 miles

  • By train

    DEUTZ-MESSE At 2.5km / 1.55 miles

  • By train

    HAUPTBAHNHOF At 1.7km / 1.06 miles

GPS :50.926762, 6.963615

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 queen-size bed and sofa

  • Max. number of persons: 3
  • Area: From 22
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 28
  • Views: Courtyard side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

NOVO² RESTAURANT

Type of cuisine: Mediterranean

Photo non contractuelle / Strictly non binding

Mediterranean cuisine and seasonal specials are the hallmarks of our air-conditioned restaurant, which is open daily from 6:30am to 10pm. When the sun is out, our terrace is a popular place for guests to unwind with a good meal and refreshing drink.

Lunch

10:30 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO² BAR

Photo non contractuelle / Strictly non binding

The Novo² bar is located in the hotel's air-conditioned lobby and is a great place to unwind and enjoy good conversation with a glass of wine and some snacks in hand. We are open daily from 11AM to 1AM so why not come along and pay us a visit?

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 255

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Koeln City

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,205 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,611 reviews

Christmas Market Trip

TripAdvisor rating 4.0/5

janetrC8009OB Family - 02/12/2019 TripAdvisor review

Perfect location for our trip. Room was lovely and quiet, as we were on the rear side of the hotel. Beds were comfy although the bed making standards need to be raised as this was poor. Had to get a new pillow as one was so old the stuffing was coming out. I have been using this hotel every year for a week for the last 6 years, and not even a welcome back or any recognition that I am a returning customer! Expect better from a 4 star hotel. Reception staff need to be more friendly.

Dear janetrC8009OB, Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please send me your contact details, so that I can give you the appropriate appraisal during your next stay. Hope to see you soon. Warm regards, Ruediger Schild General Manager

Great little hop across to Germany!

Customer review rating 4.4/5

P A. Friends - 29/11/2019 Confirmed reviews ALL

Was really happy to get early check in. The ability to get whatever drinks we wanted from the bar was an excellent touch. The steak was very well cooked, and we both enjoyed our meal. Room was superb, beds were very comfy. All surfaces clean and neat, it was a plus for my germaphobe friend. Will return if I ever come back to Köln.

Dear Putra Rezza A., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Overbooked for my colleagues?!

Customer review rating 4.4/5

K. Business - 28/11/2019 Confirmed reviews ALL

I checked in earlier that day and went to a team dinner. When we returned about midnight, two of my colleagues who booked more than a week before, have been told that there is no room left for them. More than one hour later they have been transferred to another hotel. After a very long day with customers in the office and with an early morning flight to the next full day, this is not acceptable. I am traveling almost weekly for more than 15 years and have never seen this before.

Dear Stefan K., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I very much regret the relocation of your colleagues, which unfortunately became necessary due to an unplanned extension of a group. Please allow me to express my sincerest apologies. The relocation took place in the nearby Accor Adagio Hotel in order to guarantee a short transfer. I can't undo the overbooking and hope very much that you will give us another chance during your next stay. Should you arrive with your colleagues in the near future, I will be happy to show you my gratitude. You are welcome to inform me about your travel plans in advance at ru… . Sincerely, Rüdiger Schild General Manager

Welcoming place

Customer review rating 4.4/5

Patrick Business - 15/11/2019 Confirmed reviews ALL

my favorite hotel in Cologne. The location is easy to reach by car and easy to get to the highway. Walking distance from the river for a stroll at night, or to the Dom. Personal is friendly and helpful. Breakfast is not cheap but very well stocked.

Dear Patrick v., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Nice room, long wait at reception

Customer review rating 4.4/5

Jos Business - 06/11/2019 Confirmed reviews ALL

I had a nice room, very clean and bright. Unfortunately, both at check-in and check-out, it was extremely slow at reception. When checking-in, I decided to have dinner instead. When checking out, which I always do before breakfast, it left me with hardly any time for breakfast. A shame, considering the considerable cost for it. The service at the restaurant was excellent.

Dear Jos F., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager

Great family stay in Novotel Koeln

TripAdvisor rating 4.0/5

rnbueno Family - 04/11/2019 TripAdvisor review

Execellent stay in Novotel Koeln City. Spacious and clean room, great breakfast and also we had a good dinner experience at the hotel's restaurant. The gym is modern and quite empty in the morning. It has a beautiful panoramic view of the Dom. It's my 3rd stay in the hotel and it has always kept its promises. I'll definitely stay another time.

Dear rnbueno , We very much appreciate your positive feedback about your stay at the Novotel Koeln City. I love the panoramic view over the Dom also. Hope to see you soon. Warm regards, Ruediger Schild General Manage

Everything to my satisfaction

Customer review rating 4.4/5

Anonymous Business - 01/11/2019 Confirmed reviews ALL

Clean room, everything worked. Breakfast was wonderful.

Dear Kerry L., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Excellent hotel

Customer review rating 4.4/5

Jeremy S. Families - 24/10/2019 Confirmed reviews ALL

Clean bright rooms, friendly and helpful staff, modern bar and restaurant area. We really enjoyed our stay here and although the hotel is not in the centre of Köln it is easy to walk to or reach via public transport. I would definitely return or recommend to others.

Dear Jeremy S., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Not good

Customer review rating 4.4/5

Aviator Business - 18/10/2019 Confirmed reviews ALL

I probably just got the wrong room…. the toilett needed to be repaired and my room was so narrow to the lift, that I couldn't nearly Sleep due to the noise… Really bad experience.

Dear Alvaro A., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have noted that during your next stay we will be located a room far away from the elevator and to the quiet inner courtyard. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager

Director, Customer & Sales Support International

Customer review rating 4.4/5

Max Business - 17/10/2019 Confirmed reviews ALL

Price/quality and standards are in good balance for the hotel.

Dear Massimiliano D., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

good in general

Customer review rating 4.4/5

Purmila Business - 14/10/2019 Confirmed reviews ALL

good except for food. Novotel should propose a better Dinner Menu with more variety of foods (fish, chicken) particularly when there is no restaurants around.

Dear Purmila B., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Good service in a nice an friendly environment

Customer review rating 4.4/5

Martien Business - 12/10/2019 Confirmed reviews ALL

Friendly staff answering questions very adequate

Dear Martien O., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Nice hotel bit out the way

Customer review rating 4.4/5

Darren V. Couples - 12/10/2019 Confirmed reviews ALL

Nice room friendly staff, lack of English tv channels, odd voucher to get snacks and drinks from reception why not use the mini bar? Bit of a way from the centre of town.

Dear Darren V., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

We had higher expectations from this hotel.

Customer review rating 4.4/5

Nadya M. Families - 02/10/2019 Confirmed reviews ALL

We stayed here for total of 8 nights. The rooms were quiet and had all the needed basic amenities. The Housekeeping team is doing an amazing job, those that I’ve met were very professional and friendly! On the other side, unfortunately I can not say the same about the Front Office team, surprisingly some of the employees made us feel very unwelcomed. As a hotel manager myself I would strongly recommend for the Hotel Management to conduct a silent audit and see the areas for improvement. When we make bookings with Accor Hotels, we are confident that personalized customer service is always on the top of their agenda, unfortunately I can not say the same about our stay here.

Dear Nadezda M., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager

Good hotel with everything I wanted, in a good location for my trip.

Customer review rating 4.4/5

Anonymous Business - 30/09/2019 Confirmed reviews ALL

Room and bed wee very comfortable, the breakfast was good, here was a pleasant lobby and bar area and the inhouse menu was reasonably priced.

Dear Joyce T., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager
Customer review rating 4.4/5

E. Families - 30/09/2019 Confirmed reviews ALL

Was good experience Except for the parking fees are very expensive so I had to park my car in the street.

Dear Fady E., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager
Customer review rating 4.4/5

Gabriela A. Business - 29/09/2019 Confirmed reviews ALL

Was very good excellent!

Dear Gabriela A., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

It was a little disappointing

Customer review rating 4.4/5

Ellen Business - 09/09/2019 Confirmed reviews ALL

Firstly the lights stopped working, so we couldn't get a shower after travelling. (no windows in bathroom) It took 2 attempts to have someone come to look at this, but when they did they identified we had a faulty plug socket. So we couldn't use that for charging our devices. The TV stopped working too, and one night it came on in the middle of the night and threw out white light accross the room. We couldn't turn it off, so I got no sleep that night. For the money we paid, the room was clean but quite basic. The breakfast was very good, and the staff were good too. Just a shame the room had problems which affected our stay.

Dear Ellen C., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will credit you with 500 loyalty points on your card as compensation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager

Quiet comfortable

Customer review rating 4.4/5

Anonymous Business - 07/09/2019 Confirmed reviews ALL

Very restive between working days. Quite well situated.

Dear Alan Y., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Prima geslapen

Customer review rating 4.4/5

Mlb Families - 06/09/2019 Confirmed reviews ALL

Kamer was prima

Dear Maaike B., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager
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