Novotel Koeln City Hotel 4 stars

Neat but rather small room. It’s the location and not the hotel’s amenities that make it middle class. Parking is expensive, no matter if one uses the hotel’s garage or parks on the street.

My family and I had a good time during our stay. The staff were very nice and the hotel was close to the river with a nice view. The hotel offers a very nice breakfast and accommodations. They also have a very good Covid-19 policy, where we had "Hand hygiene stations "available everywhere. I would suggest to have a better control on the utilization.

Although you don't expect anything but the usual standard in these kind of hotels i did find it the hotel to be on the low side of the scale. The whole design is very boring and nothing exceeds a 3 star hotel. The tray with the cups was dusty, windows very dirty. So I cannot believe there are any special cleaning measures taken at the moment. Fridge did not work very well. The shower the beds were nice.

The hotel is near the river and has a nice walk distance to the city center. Also they have a very good policy against Covid-19 with "Hand hygiene stations" across the entire hotel. They also have a very nice garden area for breakfast and the staff were very nice.

Good service and helpful staff. breakfast was 19 euros which was extortionate. apart from that - all ok.

Great family hotel, excellent breakfast, clean room,close to city centre.

Breakfast buffet is open with well-managed arrangement. The room is clean just sadly no cleaning service available. The restaurant is not open so I failed to get my dinner when I'm too tired to go out. This still doesn't make sense though.

During our short trip to Cologne, we spent a good time at Novotel hotel.

Friendly staff , walk to centre around 15-20 min , comfy hotel

I would expect a better service from Novotel . First, the refrigerator was not working well and it seems clear that there is no maintenance or inspection for this service. The safe did not work either, despite someone trying to help.

Good hotel to stay. Good localization, super breakfast and a superb staff. Parking underground. We loved it. Koln is a wonderful City, historic, lovely culture, good restaurants and an amazing enviroment.

The hotel staff were very welcoming and helpful making my stay very enjoyable. The room was very comfortable, spacious and had a good shower. The breakfast was excellent and I appreciated the gym and the sauna area which has a good view of the river and the part of the city. A few minor problems were quickly sorted out by the Hotel Manager and his team, a sign of a well run property. This was my second visit and I will definitely be back.

Perfect location for our trip. Room was lovely and quiet, as we were on the rear side of the hotel. Beds were comfy although the bed making standards need to be raised as this was poor. Had to get a new pillow as one was so old the stuffing was coming out. I have been using this hotel every year for a week for the last 6 years, and not even a welcome back or any recognition that I am a returning customer! Expect better from a 4 star hotel. Reception staff need to be more friendly.

Execellent stay in Novotel Koeln City. Spacious and clean room, great breakfast and also we had a good dinner experience at the hotel's restaurant. The gym is modern and quite empty in the morning. It has a beautiful panoramic view of the Dom. It's my 3rd stay in the hotel and it has always kept its promises. I'll definitely stay another time.

Me and my family stayed at this hotel which is very comfortable and clean. The room has a good size. The staff is very good and kind, they gave us all information that we request. The best is when we checked in they gave us vouchers and we exchange it for wonderful local chocolate bars.