Hotel Mondial am Dom Cologne MGallery 4.5 stars

The hotel is located very near to the station (the station is at the side of the cathedral and the hotel is pretty much round the other side of the cathedral) We requested a quiet room which was noted and we were given a room facing the inner courtyard, it was very quiet, zero issues. The hotel was clean, breakfast was good although I would say a little over priced if you pay the "walk up rate" - try to prebook as part of a deal. Staff were friendly, check in / out was quick and easy. The Spa is generally switched off, you have to request it then wait 30 mins for it to warm up before going down. We only used it once, it lacked changing facilities and the showers only half worked. Well located for all the sights, an outdoor square a couple of mins walk away has nice outdoor eating and drinking if the weather is good. I would happily stay again.

I registered at accor.com on August 19, 2023 and booked a reservation for one night, September 18th, at the hotel Mondial am Dom Cologne. After providing my credit card information and accepting that my reservation could not be changed or cancelled, I received a reservation number. (MPPDFWMV). When we arrived at the hotel today we were told that our reservation had been cancelled by “the system” in August, “maybe there was an issue processing our credit card…?” ( I received no notification that there was any issue with our reservation and we have had no other issues with our credit card.) After waiting a considerable time for the front desk person to confer with management, we were advised that here was a room available but it would be at a higher price than our reservation. What kind of scam is that?! We are happily staying some where else tonight. Don’t take a chance on this unreliable hotel!

Great location so close to the station and the cathedral. It was useful to be able to walk to the hotel. Lots of restaurants nearby and shops Little things do matter and I felt underwhelmed by our stay at the Hotel Mondial am Dom. I am not certain but I believe that our Gold Member status was overlooked, it was certainly not acknowledged. Reception was efficient but not welcoming and when we left no one said anything. The staff were concentrating on their computer screens and not what was happening around them. Breakfast was fine, staff very efficient but it just seemed to lack WOW true of whole stay. Our room was clean, small but no kettle. We are not keen on the glass window from bathroom to room, too much! Hoping this helps.

I was checked in by a new member of staff who was great! The hotel situation is pretty much perfect and the attached bar excellent. I did find the rooms more "Novotel" than "MGallery" though. Well equipped but lacking the normal MGallery style. I would stay again though!

Loved the hotel, great location and great facilities for a weekend city break. I would highly recommend.