Mondial Am Dom Hotel Cologne - MGallery Collection 4.5 stars

Customer review rating (ALL Rating) 4.6/5 2,590 reviews

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Kurt-Hackenberg-Platz 1, 50667 COLOGNE, Germany

Description

Hotel extras

  • Exclusive hotel in Cologne’s old town, close to the cathedral and the Rhine

  • Modern rooms, some with a direct view of the Cologne Cathedral

  • Two exclusive private dining rooms with outdoor terrace

  • 5 conference rooms with natural light, some with outdoor terrace

  • Rich breakfast buffet on weekends until 12 PM

Our accommodation(s)

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Hotel location

Mondial Am Dom Hotel Cologne - MGallery Collection

Kurt-Hackenberg-Platz 1
50667 COLOGNE
Germany

GPS:50.94009, 6.960014

Telephone
Fax +49 221 2063527

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Mondial 1516

Dine on seasonal local dishes accompanied by fine Rhineland beers and wines at Mondial 1516, an elegant restaurant with views of imposing Cologne Cathedral.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,590 reviews

TripAdvisor Rating  4.0/5  1,811 reviews

Certificate of excellence 2025

Terrible Stay

TripAdvisor rating 1.0/5

andy e TripAdvisor review

Booked two rooms, On arrival 11:30 our rooms unavailable which was not a problem, we went back at 14:40 and told very firmly “you can’t have the rooms until 15:00 as not ready and hotel policy “ wow that’s a first. At 15:00 everyone who had been told started queuing along with new arrivals!! Massive queue. Eventually got our keys, complained and told had upgraded rooms, I would hate to see the ones we booked because this was no upgrade! After an evening out looked for the complementary water, not in show. Opens fridge to find half a pizza from previous person!! Complained next morning said cleaner could enter in 30 mins once we had changed to go out but found them standing at the door wanting to go in, clearly not happy we said wait. So room was sorted but when my wife had shower the shower had been left on maximum rather than the safety setting!! I guess the cleaners really weren’t happy with us!! On a positive location, bar staff, breakfast all great. Reception staff not always customer friendly and certainly don’t like complaints, which is why maybe this is the first hotel not to email me asking for feedback!

Dear Andy, Thank you for taking the time to share your experience during your recent stay with us. I am sincerely sorry to learn about the inconveniences you faced upon your arrival and during your stay. We understand how important it is for our guests to access their rooms promptly, and I regret that a queue formed at check-in time, which is not the standard we strive for. The cleanliness of your room and the unexpected contents of the fridge certainly do not reflect our commitment to maintaining high hygiene standards. Your feedback regarding the interaction with our cleaning staff is noted, and we appreciate your understanding in that situation. I already talked to our Housekeeping-manager to discuss the situation with her colleagues. I am pleased to hear that you enjoyed our location, breakfast, and the bar service. However, I will ensure that your comments regarding our reception staff and overall communication are addressed internally to enhance our guest experience moving forward. I talked to my colleagues from reception and train them again regarding guest-orientation. Also complaints are important to us to improve our standards. Thank you once again for your valuable feedback, and I hope you will consider staying with us in the future. Best regards, Max Ormanns Front Office Manager Mondial Am Dom Hotel Cologne - MGallery Collection

Customer review rating 5.0/5

Eva K. Solo - Confirmed reviews ALL

Best sleep, nice room. Center location, walking distance feom everywhere.

Dear Mrs. K., Thank you for taking the time to share your positive experience at Mondial Am Dom Hotel Cologne. We are pleased to hear that you enjoyed the tranquility of our central location and had a restful stay in your room. We look forward to welcoming you back in the future. Hans Schultheis Guest Relation & Quality Manager

Customer review rating 4.0/5

Vanessa H. Families - Confirmed reviews ALL

Lovely stay with no issues

Dear Mrs. H., Thank you for your kind words regarding your recent stay at Mondial Am Dom Hotel Cologne - MGallery Collection. We are delighted to hear that you enjoyed our location and found our staff to be accommodating. We look forward to welcoming you back in the future. Hans Schultheis Guest Relation & Quality Manager

Customer review rating 5.0/5

Kevin O. Friends - Confirmed reviews ALL

Had a great 3 night stay to see the christmas markets and city centre with friends. Central location with on site parking makes this hotel the perfect choice for those travelling by car. Breakfast is fabulous and the rooms were clean, comfortable and had everything we needed.

Dear Mr. O., Thank you for sharing your positive experience at Mondial Am Dom Hotel Cologne. We are delighted to hear that you enjoyed your stay, particularly our central location, the fabulous breakfast, and the comfort of your room. Your kind words encourage us to maintain our high standards and continue to provide excellent service. We hope to welcome you back in the future for another memorable visit. Hans Schultheis Guest Relation & Quality Manager

Customer review rating 5.0/5

Shiela P. Families - Confirmed reviews ALL

This was a very special stay to celebrate a 60th Birthday and revisit one of our families favourite places. Koln is a most beautiful city with lots to do especially around Christmas time. The Hotel Mondial Am Dom, is an ideally situated to enable exploration of the city. Next to the Koln cathedral, just a few minutes walk from the river and with more than one Christmas Market on your doorstep. The hotel staff were amazing making our stay comfortable and enjoyable, nothing was too much to ask for, and a special surprise on our arrival and my husbands birthday made it very personal. I would highly re ommend this hotel and staff for a great place to be based in Koln!

Dear Shiela P., Thank you very much for your kind words regarding your recent stay at Mondial Am Dom Hotel Cologne - MGallery Collection. We are delighted to hear that you chose our hotel to celebrate such a significant occasion as a 60th birthday and that you found our location to be ideal for exploring the beauty of Cologne, especially during the festive season. It is wonderful to know that our staff contributed positively to your experience. We take great pride in providing personalized service and ensuring our guests feel welcomed and valued. Your recommendation means a great deal to us, and we look forward to the opportunity of welcoming you back in the future for more memorable moments in our beautiful city. Best regards, Hans Schultheis Guest Relation & Quality Manager

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Other web-users rate our hotel

  • 1,810 reviews 9.7/10 Location
  • 1,670 reviews 7.9/10 Room
  • 1,633 reviews 9/10 Service
  • 11 reviews 7.7/10 WiFi
  • 957 reviews 8.7/10 Breakfast
  • 661 reviews 8.5/10 Cleanliness
  • 392 reviews 9.2/10 Vibe
  • 271 reviews 7.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.