Mondial Am Dom Hotel Cologne - MGallery Collection 4.5 stars

Customer review rating (ALL Rating) 4.6/5 2,591 reviews

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Kurt-Hackenberg-Platz 1, 50667 COLOGNE, Germany

Description

Hotel extras

  • Exclusive hotel in Cologne’s old town, close to the cathedral and the Rhine

  • Modern rooms, some with a direct view of the Cologne Cathedral

  • Two exclusive private dining rooms with outdoor terrace

  • 5 conference rooms with natural light, some with outdoor terrace

  • Rich breakfast buffet on weekends until 12 PM

Our accommodation(s)

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Hotel location

Mondial Am Dom Hotel Cologne - MGallery Collection

Kurt-Hackenberg-Platz 1
50667 COLOGNE
Germany

GPS:50.94009, 6.960014

Telephone
Fax +49 221 2063527

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Mondial 1516

Dine on seasonal local dishes accompanied by fine Rhineland beers and wines at Mondial 1516, an elegant restaurant with views of imposing Cologne Cathedral.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,591 reviews

TripAdvisor Rating  4.0/5  1,811 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Matteo R. Business - Confirmed reviews ALL

Short business stay, we enjoyed the Beethoven conference room. Personal room was also well equipped and silent.

Dear Matteo R., Thank you for your kind feedback regarding your stay with us. We are pleased to hear that you appreciated our central location and enjoyed the amenities, including the Beethoven conference room. We look forward to welcoming you back for another pleasant visit. Hans Schultheis Guest Relation & Quality Manager

Customer review rating 5.0/5

Volker R. M. Families - Confirmed reviews ALL

The Mondial Team offered to me and my familiy with dog an amazing weekend during the Advent season

Lieber Herr M., vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr, dass Sie und Ihre Familie ein schönes Adventswochenende bei uns verbringen konnten und unsere Dienstleistungen geschätzt haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Hans Schultheis Guest Relation & Quality Manager

Customer review rating 5.0/5

Eddie A. Couples - Confirmed reviews ALL

We came for Christmas markets, and this hotel was right in the middle of several nearby. The property was beautiful, the staff was always helpful. It was a wonderful stay of a wonderful trip.

Dear Mr. A., Thank you for your kind words regarding your recent stay at Mondial Am Dom Hotel Cologne - MGallery Collection. We are delighted to hear that you enjoyed our prime location, beautiful property, and the assistance of our staff during your visit. It is truly rewarding to know that we contributed to a wonderful experience for your Christmas markets trip. Best regards Hans Schultheis Guest Relation & Quality Manager

Customer review rating 4.0/5

Paul H. Couples - Confirmed reviews ALL

Checkin was good and gold atatus recognised with room upgrade . Great welcome gift and nice letter . One or 2 little issues , one 1 robe in room when there is two of us , housekeeping removed our market cups and no turn down like last time here. Used to be beat accor hotel i stayed in, now just another accor hotel

Dear Paul H., Thank you for your feedback and for choosing to stay with us again. We are pleased to hear that you enjoyed your welcome gift and recognized benefits of your loyalty status. However, we regret to learn about the oversight with the bathrobe and the housekeeping service you experienced. Your comments regarding the turndown service and cup removal have been noted, as we strive to provide a consistent and memorable experience for our guests. We appreciate your loyalty and hope to welcome you back for an even better stay in the future. Hans Schultheis Guest Relation & Quality Manager

Terrible Stay

TripAdvisor rating 1.0/5

andy e TripAdvisor review

Booked two rooms, On arrival 11:30 our rooms unavailable which was not a problem, we went back at 14:40 and told very firmly “you can’t have the rooms until 15:00 as not ready and hotel policy “ wow that’s a first. At 15:00 everyone who had been told started queuing along with new arrivals!! Massive queue. Eventually got our keys, complained and told had upgraded rooms, I would hate to see the ones we booked because this was no upgrade! After an evening out looked for the complementary water, not in show. Opens fridge to find half a pizza from previous person!! Complained next morning said cleaner could enter in 30 mins once we had changed to go out but found them standing at the door wanting to go in, clearly not happy we said wait. So room was sorted but when my wife had shower the shower had been left on maximum rather than the safety setting!! I guess the cleaners really weren’t happy with us!! On a positive location, bar staff, breakfast all great. Reception staff not always customer friendly and certainly don’t like complaints, which is why maybe this is the first hotel not to email me asking for feedback!

Dear Andy, Thank you for taking the time to share your experience during your recent stay with us. I am sincerely sorry to learn about the inconveniences you faced upon your arrival and during your stay. We understand how important it is for our guests to access their rooms promptly, and I regret that a queue formed at check-in time, which is not the standard we strive for. The cleanliness of your room and the unexpected contents of the fridge certainly do not reflect our commitment to maintaining high hygiene standards. Your feedback regarding the interaction with our cleaning staff is noted, and we appreciate your understanding in that situation. I already talked to our Housekeeping-manager to discuss the situation with her colleagues. I am pleased to hear that you enjoyed our location, breakfast, and the bar service. However, I will ensure that your comments regarding our reception staff and overall communication are addressed internally to enhance our guest experience moving forward. I talked to my colleagues from reception and train them again regarding guest-orientation. Also complaints are important to us to improve our standards. Thank you once again for your valuable feedback, and I hope you will consider staying with us in the future. Best regards, Max Ormanns Front Office Manager Mondial Am Dom Hotel Cologne - MGallery Collection

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Other web-users rate our hotel

  • 1,812 reviews 9.7/10 Location
  • 1,664 reviews 7.8/10 Room
  • 1,624 reviews 9/10 Service
  • 10 reviews 7.4/10 WiFi
  • 944 reviews 8.7/10 Breakfast
  • 659 reviews 8.4/10 Cleanliness
  • 395 reviews 9.2/10 Vibe
  • 271 reviews 7.4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.