Hotel Mondial am Dom Cologne MGallery 4.5 stars

Customer review rating (ALL Rating) 4.5/5 1,997 reviews

Hotel Mondial am Dom Cologne MGallery - Image 1
Hotel Mondial am Dom Cologne MGallery - Image 2
Hotel Mondial am Dom Cologne MGallery - Image 3
Hotel Mondial am Dom Cologne MGallery - Image 4


ALLSAFE approved hotel

Hotel extras

  • Exclusive hotel in Cologne's old town, close to the cathedral and the Rhine

  • Modern rooms, some with a direct view of the Cologne Cathedral

  • Two exclusive private dining rooms with outdoor terrace

  • 5 conference rooms with natural light, some with outdoor terrace

  • Rich breakfast buffet on weekends until 12 PM

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Hotel Mondial am Dom Cologne MGallery

Kurt-Hackenberg-Platz 1

GPS:50.94009, 6.960014

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,997 reviews

TripAdvisor Rating  4.0/5  1,728 reviews

Certificate of excellence 2022

Possible Scam- Terrible experience. Avoid this hotel!

TripAdvisor rating 1.0/5

Roving411360 TripAdvisor review

I registered at on August 19, 2023 and booked a reservation for one night, September 18th, at the hotel Mondial am Dom Cologne. After providing my credit card information and accepting that my reservation could not be changed or cancelled, I received a reservation number. (MPPDFWMV). When we arrived at the hotel today we were told that our reservation had been cancelled by “the system” in August, “maybe there was an issue processing our credit card…?” ( I received no notification that there was any issue with our reservation and we have had no other issues with our credit card.) After waiting a considerable time for the front desk person to confer with management, we were advised that here was a room available but it would be at a higher price than our reservation. What kind of scam is that?! We are happily staying some where else tonight. Don’t take a chance on this unreliable hotel!

Lovely Location although left feeling underwhelmed

Customer review rating 3.5/5

Christine Couples - Confirmed reviews ALL

Great location so close to the station and the cathedral. It was useful to be able to walk to the hotel. Lots of restaurants nearby and shops Little things do matter and I felt underwhelmed by our stay at the Hotel Mondial am Dom. I am not certain but I believe that our Gold Member status was overlooked, it was certainly not acknowledged. Reception was efficient but not welcoming and when we left no one said anything. The staff were concentrating on their computer screens and not what was happening around them. Breakfast was fine, staff very efficient but it just seemed to lack WOW true of whole stay. Our room was clean, small but no kettle. We are not keen on the glass window from bathroom to room, too much! Hoping this helps.

Dear guest, thank you for taking the time to share your experience with us. It fills us with joy to hear that you appreciated our central location and breakfast. We are sorry if your stay with us did not meet your expectations. Your words provide us with valuable information on where we can improve, especially the comment concerning your Gold Membership, I would like to apologize, that we did not pay attention and please rest assured that this will be a main topic, which will be improved. As well we take your feedback regarding the attentiveness of our staff very seriously as we always strive to provide excellent service to every guest. Thank you for being a guest at Hotel Mondial am Dom. We hope to welcome you back soon to provide you with an even better experience. With kind regards Hans Schultheis Guest Relation & Quality Manager

Great Location and staff - rooms a little basic

Customer review rating 4.0/5

Christopher D. Solo - Confirmed reviews ALL

I was checked in by a new member of staff who was great! The hotel situation is pretty much perfect and the attached bar excellent. I did find the rooms more "Novotel" than "MGallery" though. Well equipped but lacking the normal MGallery style. I would stay again though!

Dear Chris D., thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our fantastic location and the excellent service provided by our new team member during your stay. We appreciate your constructive comments regarding the room decor. We do offer a variety of room styles to cater to different preferences, and we regret if this particular one did not fully meet your expectations. We'll certainly take your feedback into consideration as we continuously work to improve our offerings. It's wonderful to hear that you enjoyed the convenience of our attached bar. We strive to create a seamless and enjoyable experience for our guests, and it's great to know that you had a positive experience. We would be honored to welcome you back on your next visit, and we'll do our best to ensure your stay is even more memorable. Safe travels, and we look forward to hosting you again! Warm regards, Alexandra Riedinger Sales Manager

Great Stay

Customer review rating 4.5/5

James M. Couples - Confirmed reviews ALL

Loved the hotel, great location and great facilities for a weekend city break. I would highly recommend.

Dear Jimmy M., Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you loved your stay at our hotel and found the location and facilities to be just right for your weekend city break. It's truly heartwarming to know that you would highly recommend us. Your kind words serve as a source of motivation for our team. We can't wait to welcome you back for another fantastic experience in the future. Should you need any assistance in the meantime, please do not hesitate to reach out. Warm regards, Alexandra Riedinger Sales Manager

Good Location

Customer review rating 4.5/5

Steven B. Business - Confirmed reviews ALL

Stayed for a business trip

Dear Steven B., Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel's location convenient for your business trip. We strive to provide a strategic and accessible setting for our guests. Should you have any specific suggestions or further comments about your stay, please do not hesitate to let us know. We value your input and aim to continuously improve our services. We hope to have the pleasure of welcoming you back in the near future. Best regards, Alexandra Riedinger Sales Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,260 reviews 9.6/10 Location
  • 1,243 reviews 7.4/10 Room
  • 1,227 reviews 8.8/10 Service
  • 14 reviews 7.5/10 WiFi
  • 842 reviews 9.1/10 Breakfast
  • 459 reviews 7.7/10 Cleanliness
  • 310 reviews 8.7/10 Vibe
  • 216 reviews 8/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Cologne