Hotel Mondial am Dom Cologne MGallery

Hotel Mondial am Dom Cologne MGallery 4 stars

Customer review rating (ALL Rating) 4.6/5 1,050 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE certified hotel

  • Directly in the old town, between the cathedral and the Rhine

  • The freshest beer in the city in 'Mondial1516'

  • In-house café / Deli 'Legs11'

  • Modern meeting facilities, private dining rooms and outdoor terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mondial am Dom Cologne MGallery

Kurt-Hackenberg-Platz 1
50667 COLOGNE
Germany

  • BUS 132:  132 TRANKGASSE

  • BUS 133:  BUS 133 GUERZENICH

  • TRAM 1:  TRAM 1 HEUMARKT

  • Tram:  TRAM 16, 18 DOM-HAUPTBAHNHOF

  • S TRAIN:  S6, S11, S12,S13 HAUPTBAHNHOF

  • By plane

    DUSSELDORF INTERNATIONAL AIRPORT At 45km / 27.96 miles

  • By plane

    FLUGHAFEN FRANKFURT AM MAIN At 180km / 111.85 miles

  • By plane

    FRA At 180km / 111.85 miles

  • By train

    DOM / HAUPTBAHNHOF At 0.2km / 0.12 miles

GPS:50.94009, 6.960014

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

The hotel has 203 fully renovated rooms, including 6 junior suites with high-quality facilities including Wi-fi, A/C, 49" LED and Sky TV. The bathrooms have mostly walk-in showers.

Our guest reviews

Our guest reviews for
Hotel Mondial am Dom Cologne MGallery

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,050 reviews

TripAdvisor Rating  4.0/5  1,672 reviews

Certificate of excellence 2022

Fantastic location, comfortable room and very friendly staff

Customer review rating 4.5/5

R G. Solo - Confirmed reviews ALL

I am so glad I chose this hotel. It is beautifully furnished, very comfortable, and in a terrific location. Also, breakfast is really good.

Dear Rowdy G., we very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandra Riedinger Sales Manager

well located and nice stay

Customer review rating 4.5/5

Alfonso S. Business - Confirmed reviews ALL

the team was extremely nice. Hotel is very well located to visit the dome, city center and access to restaurants

Dear Alfonso s. Morera, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alexandra Riedinger Sales Manager

Just one night in Colonge but lovely hotel

Customer review rating 5.0/5

Paul Business - Confirmed reviews ALL

Super hotel, central location and the rooms are wonderful. Bed was super comfortable and shower was amazing int eh morning. Staff are welcoming and very helpful.

Dear Paul B., we very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandra Riedinger Sales Manager

Hotel ligt op een toplocatie

Customer review rating 4.0/5

Jan Friends - Confirmed reviews ALL

Prima hotel, ligging is perfect, kamers en algehele indruk is positief

Geachte Jan B., bedankt voor je lovende beoordeling over ons hotel! We zijn blij dat je hebt genoten van je verblijf en we hopen je heel snel weer te zien. Met vriendelijke groet, Alexandra Riedinger Sales Manager

Great place!

Customer review rating 5.0/5

Liz L. Business - Confirmed reviews ALL

Perfect location! The hotel is modern, clean, and the staff was excellent! Good was great. Just wish they had mimosas everyday

Dear Elizabete Machado De L., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alexandra Riedinger Sales Manager

Disappointed

Customer review rating 1.0/5

Tom G. Business - Confirmed reviews ALL

Hi, I have been staying regularly at this hotel for business purposes, and this most recent stay was over double the price of what I usually pay (over £200/night for a standard room). After grudgingly accepting this higher price, I discovered that there wasn't even any shampoo in my room's bathroom. Even after requesting some at the hotel's reception, I was only given a small bottle of shower gel. For my second night's stay a small bottle of shampoo was delivered. I find this an absolute kick in the teeth that at over £200 night one of the most basic, fundamental components of a hotel stay was not provided. I will now be considering where I stay elsewhere in Cologne for my future business visits. Regards, Tom

Dear Mr. G., thank you very much for taking the time to write to us after your stay at Hotel Mondial am Dom Cologne - MGallery, and we deeply regret that the services provided did not meet your expectations. We sincerely apologize for the inconvenience caused. Of course, it should not happen that you lacked bathroom amenities. I apologize for the inconvenience. Our room rates vary according to the occupancy of the hotel at the time of your visit was an international trade fair, please feel free to contact me if you are interested in a corporate rate. Mr. the G. the MGallery brand hotels make every effort to provide you with the highest quality of service during each of your stays. Your opinion is therefore of the utmost interest to us. In addition, we can assure you that the necessary measures will be taken to sustainably improve the quality of the designated services. Thank you again for your comments. We hope to regain your trust during one of your next overnight stays and would be pleased to welcome you again soon. With best regards, Alexandra Riedinger Sales Manager

Well Located, Easy Weekend

Customer review rating 4.5/5

Joseph F. Solo - Confirmed reviews ALL

Because of its proximity to the central station and major attractions of Cologne (Cathedral St. Peter, Hohenzollern Bridge, waterfront cafes, Museum Ludwig, etc.), this hotel is great for an easy weekend getaway from the train. The room was larger than expected (reviews online indicated it was small). It was clean and comfortable. The breakfast was well appointed, tasty, and good value for money in a city center hotel. No complaints about my stay at Hotel Mondial am Dom Cologne, it was exactly what I was hoping for when I booked it.

Dear Joseph F., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alexandra Riedinger Sales Manager

Very well located and very quiet

Customer review rating 4.0/5

Sébastien Couples - Confirmed reviews ALL

The room was not so big but well equipped and very quiet. The hotel is very well located and staff was very friendly.

Dear Sebastien C., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alexandra Riedinger Sales Manager

Perfect Hotel

TripAdvisor rating 5.0/5

crisr0s Business - TripAdvisor review

Perfect hotel and perfect location to stay , all employees are very very accomodating on all questions and requests. Excellent service and hospitality was impressive and we felt very at home. Highly recommended hotel.

Dear Guest, we very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandra Riedinger

Great place to stay in the heart of Cologne

Customer review rating 5.0/5

Koen Solo - Confirmed reviews ALL

The Hotel Mondial am Dom Cologne - MGallery is an excellent place to stay when in Köln: friendly staff, functional and clean rooms, excellent breakfast. Especially the quiet atmosphere in really the very heart of the city is amazing.

Dear Koen V., we very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandra Riedinger Sales Manager

Great location

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

The hotel was very comfortable, excellently located to the old town and cathedral and transport links.

Dear Kathryn T., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alexandra Riedinger Sales Manager

Extremely well located hotel of high standards

Customer review rating 4.5/5

Jan S. Business - Confirmed reviews ALL

Stayed for one night (business trip), used a suite upgrade benefit from my status. Perfect location with self-owned garage, large rooms and a nice breakfast (even though it is not outstanding). Late check-out was no problem.

Dear Jan S., we very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandra Riedinger Sales Manager

Amazing hotel, great facilities and great staff.

Customer review rating 4.5/5

Matt Couples - Confirmed reviews ALL

Location of the hotel is perfect. We where treated really well by the staff on our first trip to Germany for such a special occasion and I can guarantee this will not be our last trip to koln or indeed to the Hotel mondial.

Dear Matthew R., we very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandra Riedinger Sales Manager

Great location

Customer review rating 4.5/5

Peter &. J. H. Couples - Confirmed reviews ALL

Very attractive hotel, good room size and comfortable beds. The bathroom has a glass wall which means there’s no privacy, a simple pull-down blind would be useful but is not installed. All very clean and good linen and towels. Breakfast very good selection of hot and cold food. Staff very helpful, polite and efficient. Super location for all central attractions, and paid underground car parking on site.

Dear Peter H., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alexandra Riedinger Sales Manager

Good stay for a perfect price

Customer review rating 5.0/5

Serge H. Couples - Confirmed reviews ALL

Well located, very good service, nice room for a great price

Dear Serge H., we very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandra Riedinger Sales Manager

THE best central Cologne Hotel

TripAdvisor rating 5.0/5

djO5760NL Business - TripAdvisor review

Next to the Cathedral, very close to the central station. Clean, modern, friendly & efficient. Great shower, comfy bed. Restaurant, bar & snack bar on site. By far my favourite hotel in Cologne. Wonderful value for money. I’ve already booked to return.

Dear djO5760NL, thank you very much for your stay with us and your great feedback. We are very pleased to read that you found a hotel in the heart of Cologne with us, from which you could optimally reach all sights and highlights. We are proud to pass on your praise for our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Great hotel with even greater service

TripAdvisor rating 5.0/5

brentbruges2021 TripAdvisor review

Excellent check-in, very nice welcome. Room was spacious and looking in the Dom of Cologne. Breakfast was very good. Nice buffet and great coffee. Would recommend to stay here. This is how a “feel welcome” by Accor should feel. Thank you to all the staff that helped us, one by one amazing hospitality people.

Dear Brentbruges2021 we very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandra Riedinger Sales Manager

Unfriendly and incompetent management

TripAdvisor rating 2.0/5

Roam431734 TripAdvisor review

The hotel is much more generic than it seemed in pictures and my room was so tiny, it was borderline claustrophobic. There’s a window from the bedroom that showcases the bathroom with a frontal view of the toilet, which is a terribly misguided design choice. Despite being aware of the issue, the hotel hasn’t managed to install a frosted foil in every room and according to a comment here, they started that task well over a year ago. And that doesn’t surprise me. It all feels a bit careless at the Mondial. Upon checking in at the mostly empty hotel shortly after 12:00pm a couple of days before Christmas, I was told check-in is at 3pm. I asked if there was possibly a room that was ready, since I was very tired after my journey. I then was told they would let me occupy my room as a courtesy at 1:30pm. When I asked again if there really wasn’t a possibility to check in immediately, a manager was consulted and pretended that I was asking for something impossible and that if there wasn’t a room available it is 3pm and that’s it. Delivered with a tone and attitude that should never be encountered in a supposedly 4 star property. Any hotel, really. It was outright rude. I repeated that I was merely asking if there really wasn’t a single room that was ready and didn’t expect to check-in early if there wasn’t one available, but didn’t understand why I should sit on a chair in the lobby for an hour and a half during a pandemic, if my room was ready now. The manager left for the back office in a huff and the poor front desk agent had to apologetically check me in and handed me my key. It was an unnecessary attempt of sticking to an arbitrary rule when there was no need to do so and in a situation that could have been a wonderful opportunity to provide customer service befitting a fine hotel. Since my reservation was refundable until 6pm that day, I would indeed have left and gone elsewhere. I didn’t have to resort to that, but I will certainly never return again.

Dear Roam, Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandra Riedinger Sales Agent

Wonderful Birthday Stay!

TripAdvisor rating 5.0/5

Connector15437544748 TripAdvisor review

Our stay at the Hotel Mondial am Dom Cologne was the perfect birthday getaway and chance to visit the famous Cologne Christmas markets. The staff was helpful and even made sure we got a room with a bathtub. The rooms were pleasant and pretty. The location is unbeatable, close to the Cologne Cathedral, all the Christmas markets we wanted to visit, and the train station. What a wonderful stay!

Dear Connector15437544748, We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandra Riedinger Sales Agent

What a wonderful hotel

TripAdvisor rating 5.0/5

Radoslaw1972 Solo travel - TripAdvisor review

Great hotel with ideal location (close to the cathedral, old town and railway station). The staff were magnificent, fantastic and very nice and very friendly. The breakfast - without objections, is tasty.

Dear Radoslaw, We really appreciate that you have taken the time to write us a feedback here on Tripadvisor. Especially to get such a positive feedback, is a great motivation for our team as our biggest wish is that you have a pleasant and unique stay with us. We are very pleased to read that you were especially with the hospitality of our staff, the central location and the breakfast very satisfied. We hope to welcome you soon back. Warm regards, Marvin Hilgers Guest Relation Manager

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