ibis Koeln Messe 3 stars

Dear Family M., Thank you very much for your stay in our hotel and for taking the time to tell us about your impressions and experiences. We do everything we can to offer you the best quality of service during each of your stays. Your opinion is therefore of the greatest interest to us. I am very sorry that you did not feel 100% comfortable in our hotel and that you booked the room at the ibis Hotel Köln Messe for the carnival with different expectations. The rooms have an ibis standard size of 16.4 square meters including the wet room and are furnished with all ibis standards, including the "Sweet bed by ibis" sleeping comfort. You will not find a kettle, refrigerator or other amenities in any German-speaking ibis hotel room, nor will you find mineral water; instead we have our hotel bar open for you 24/7. I sincerely apologize to you for the lack of cleaning. Rest assured that this is not the norm at the ibis Köln Messe. If you didn't like the ibis room product, why not try our Mercure Hotels, the Novotel, Pullman or MGallery Hotel on your next trip to Cologne? All information about the hotels of the Accor Group can be found here - https://all.accor.com/de/city/hotels-koln-v1942.shtml Dear Family M., as a small acknowledgment of your dissatisfaction, I would like to give you our ALL Lifestyle Bonus Program membership. With this you get up to 10% price advantage in almost all Accor hotel brands worldwide, collect "points while you sleep" and can redeem them for vouchers or exchange them for flight mails. In addition, depending on their point status, they receive interesting upgrades and are always one of the first to receive information about attractive promotions. If you agree to my invitation and I can set up your ALL Lifestyle bonus program membership, I'll add a valuable 500 courtesy points to your account. All information about ALL can also be found here - https://all.accor.com/loyalty-program/reasonstojoin/index.de.shtml I would be very happy if you accept my apologies and allow me to set up your free ALL Lifestyle loyalty program membership and credit you with the points. All I need for this is positive feedback from you. If you have any further questions or requests, please do not hesitate to contact me and I look forward to your feedback. With GUEST greetings ibis & ibis budget hotels Köln Messe Gordon Kleebaum Cluster General Manager all.accor.com/3744 * all.accor.com/7843

Dear Ms. Rayn, Thank you very much for your stay in our hotel and for taking the time to tell us about your impressions and experiences. We do everything we can to offer you the best quality of service during each of your stays. Your opinion is therefore of the greatest interest to us. I am very sorry that you did not feel 100% comfortable in our hotel and that you booked the room at the ibis Hotel Köln Messe for the carnival with different expectations. The rooms have an ibis standard size of 16.4 square meters including the wet room and are furnished with all ibis standards, including the "Sweet bed by ibis". You will not find a kettle, refrigerator or other amenities in any German-speaking ibis hotel room; instead we have our hotel bar open for you 24/7. If you didn't like the ibis room product, why not try our Mercure Hotels, the Novotel, Pullman or MGallery Hotel on your next trip to Cologne? All information about the hotels of the Accor Group can be found @ www.all.accor.com Dear Ms. Rayn, As a small token of your dissatisfaction, I would like to offer you our ALL Lifestyle Bonus Program Membership. With this you get up to 10% price advantage in almost all hotels of the Accor brands, collect "points while you sleep" and can redeem them for vouchers or exchange them for flight mails. In addition, depending on their point status, they receive interesting upgrades and are always one of the first to receive information about attractive promotions. If you accept my invitation and I can set up your ALL Lifestyle bonus program membership for you, I will add 500 courtesy points to your account directly. All information about ALL can also be found here I would be very happy if you accept my apologies and allow me to set up your free ALL Lifestyle loyalty program membership and credit you with the points. All I need for this is positive feedback from you. If you have any further questions or requests, please do not hesitate to contact me and I look forward to your feedback. With GUEST greetings ibis & ibis budget hotels Cologne Fair Gordon Kleebaum Cluster General Manager all.accor.com/3744 * all.accor.com/7843

Dear Mr. B., Thank you very much for your stay in our hotel and for taking the time to tell us about your impressions and experiences. We do everything we can to offer you the best quality of service during each of your stays. Your opinion is therefore of the greatest interest to us. Unfortunately, I found that you were not completely satisfied with our service. They complained about the cleanliness in the bathroom, found the carpeting unclean and found that one of the two elevators was broken. Accordingly, you draw the conclusion that the overnight stay was too expensive and you are disappointed. I sincerely apologize for the inconvenience during your stay and I assure you that the lack of cleaning is not a regular occurrence at the ibis Hotel Köln Messe. Because of course we are interested in keeping you as a satisfied customer. We have discussed your complaint with our cleaning service provider, who is taking this as an opportunity to train their cleaners again. Unfortunately, the elevator failed due to a defective component. This component has been ordered and will be installed directly as soon as it is available to the plant manufacturer. Your accommodation was during the leading international trade fair "IDS". The average price during this period, in the 2-3 star sector, was €375 - they paid €189 on the first night and €339 on the two following nights. Our price was therefore still below the average rate. Regardless of the room rate, the room must be clean! Dear Mr. B., I once again formally apologize for the inconvenience caused. As a small compensation, I would like to book you 2,500 extra points on your ALL Lifestyle bonus program member account. You can redeem the points for a voucher during one of your next stays in an Accor brand hotel worldwide, or exchange them for flight emails. I would be very happy if you accept my apologies and allow me to credit you with the points. All I need for this is positive feedback from you. If you have any further questions or requests, please do not hesitate to contact me and I look forward to your feedback. With GUEST greetings ibis & ibis budget hotels Cologne Fair Gordon Kleebaum Cluster General Manager all.accor.com/3744 * all.accor.com/7843