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Mercure São Paulo Pinheiros Hotel 4 stars

Customer review rating 4.3/5 11,116 reviews

ALLSAFE approved hotel

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Mercure Sao Paulo Pinheiros Hotel
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+ 27 Services

Hotel extras

  • 20% discount on our daily rates for couples on weekends. Use HOLRES code.

  • Privileged location near the Oscar Freire and Clínicas metro stations

  • No charge for children up to 11 accompanied by their parents

  • Easy access to Iguatemi and Eldorado shopping malls

  • An ideal family hotel! Rooms are equipped with microwave and mini-bar.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Ironing service Paying
  • Boutiques/shopping Paying
  • Porter
  • Concierge
Leisure and activities
  • Indoor unheated pool
  • Fitness centre
  • Sauna temporarily closed
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Pinheiros Hotel

Rua Capote Valente 500
Pinheiros
05409000 são paulo
brazil

Tel: +5511 30694000

Fax: (+55)11 30694047

Check-in from 12h00

Check out up to 12h00

  • RODOVIÁRIA BARRA FUNDA :  Zona Oeste Rodoviária Barra Funda

  • RODOVIÁRIA TIETÊ :  Zona Norte Rodoviária Tietê

  • METRO CLINICAS :  Linha 2 - Verde Clinicas

  • METRO OSCAR FREIRE :  Linha 4 - Amarel Oscar Freire

  • By plane

    AEROPORTO DE CONGONHAS At 10km / 6 miles

  • By plane

    AEROPORTO DE GUARULHOS At 33km / 20 miles

  • By helicopter

    HOTEL GRAND MERCURE IBIRAPUERA At 6km / 3 miles

  • By car

    MARGINAL PINHEIROS At 3km / 1 miles

  • By car

    MARGINAL TIETE At 7km / 4 miles

  • By train

    ESTACAO DA LUZ At 20km / 12.43 miles

  • By train

    ESTAÇÃO BARRA FUNDA At 6km / 3 miles

  • By train

    ESTAÇÃO PINHEIROS At 3km / 1 miles

GPS :-23.55715, -46.675651

Our accommodation(s)

All rooms come with free WIFI, air conditioning and a safe, plus room service from noon until 10 pm. Be sure to take full advantage of our comfortable and functional rooms!

Our restaurants and bars

LA TERRINA

Type of cuisine: International

The La Terrina restaurant invites you to experience the flavors of classic Italian cooking. With welcoming decor reminiscent of traditional Italian villages, the menu offers fresh pasta dishes to delight your taste buds!

LA TERRINA

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 90

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 36 people

Find out more

Our guest reviews for
Mercure São Paulo Pinheiros Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

11,116 reviews

TripAdvisor Rating 4.0/5

1,188 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great Stay!

Customer review rating 5.0/5

Randolfo Business - 20/09/2021 Confirmed reviews ALL

The hotel infrastructure is excelente, with great amenities like heated indoor swimming pool with a good swimming length and gym. Also the restaurant has a great menu. The staff was perfect, kind, efficient and always ready to help.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Good stay

Customer review rating 5.0/5

Diego P. Couples - 20/09/2021 Confirmed reviews ALL

Very good service. Thank you for the friendliness of the THayanna attendant and the restaurant staff.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Local adequado

Customer review rating 3.0/5

Marcelo R. Families - 13/09/2021 Confirmed reviews ALL

Nada a declarar

Prezado Sr Marcelo, Agradecemos por nos contar sobre sua experiência no Mercure São Paulo Pinheiros. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que estaremos tomando medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Agradecemos que tenha nos contado seus problemas e esperamos que nos dê a oportunidade de melhor servi-lo num futuro próximo. Sinceramente, Alexandre Colussi Sub Gerente Mercure São Paulo Pinheiros

Good Stay

Customer review rating 3.5/5

Patricia H. Couples - 08/09/2021 Confirmed reviews ALL

We had 3 nights staycation at this Accor Mercure hotel. Good overall. Clean and comfortable with excellent blackout curtains.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Good Stay!

Customer review rating 5.0/5

Bruno Families - 01/09/2021 Confirmed reviews ALL

Good time spent in Sao Paulo. Great amenities like restaurant in-site, heated swimming pool, gym and backyard.

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Sub Manager Mercure São Paulo Pinheiros

Great stay

Customer review rating 5.0/5

Ofelia T. Families - 24/08/2021 Confirmed reviews ALL

Friendly staff!!

Dear Mrs Ofelia, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Sub Manager Mercure São Paulo Pinheiros

Great breakfast

Customer review rating 3.5/5

Rachele Families - 18/08/2021 Confirmed reviews ALL

The room was comfortable, and nice , also the breakfast was great! Only thing, from my room the internet was very slow.

Dear Mrs S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Sub manager Mercure São Paulo Pinheiros

Always good and reliable.

Customer review rating 4.5/5

Murilo P. Solo - 02/08/2021 Confirmed reviews ALL

All good, but the staff cuts have been a bit radical. The main problem was waiting a VERY LONG TIME to get the car back from the car park, which is now run by ONE PERSON. This is a bit ludicrous. The same person has to deal with the whole functioning of the car park, which serves not only the hotel but the residents in the building.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Super legal

Customer review rating 5.0/5

Shadow Business - 26/07/2021 Confirmed reviews ALL

Fantástic!

Agradecemos pela avaliação de sua estada no Hotel Mercure Pinheiros. Saiba que trabalhamos focados em sempre encantar e surpreender a expectativa dos nossos clientes. Esperamos lhe receber novamente em breve. Cordialmente, Departamento de Qualidade Mercure Pinheiros

The since i've started visiting the hotel

Customer review rating 5.0/5

Julia S. Families - 18/07/2021 Confirmed reviews ALL

great room, recently decorated, staff is amazing, special thanks to Johnny manager of the restaurant, he was so kind with my kid and I.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Needs improvement in overall hosptaloty concept

Customer review rating 3.0/5

Luciana Solo - 14/07/2021 Confirmed reviews ALL

Worst towels I've ever had in my life, looked overused and felt like sandpaper on the skin. Restaurant staff was unable to provide information on whether there were vegan options for breakfast, citing omelette with vegetables as a vegan option afterwards. Reception not very welcoming either. TripAdvisor rates Mercure Pinheiros as a 4 star hotel, but I truly doubt it. I'm not coming back to this one.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Superou a expectativa

Customer review rating 5.0/5

Eduardo H. F. Business - 09/07/2021 Confirmed reviews ALL

Cortesia na chegada, check-in, room service, restaurante...

Prezado Sr. Eduardo, Primeiramente gostaria de agradecer por ter dedicado de seu tempo para enviar comentários a respeito da sua estadia em nosso hotel. Agradecemos a gentileza de suas palavras. Ficamos muito satisfeitos que conseguimos atender suas expectativas. Muito obrigada mais uma vez. Atenciosamente, Carla Oliveira – Qualidade Mercure SP Pinheiros

Good location

Customer review rating 4.5/5

Rafael L. Families - 21/06/2021 Confirmed reviews ALL

Hotel was mostly good, great location, good swimming pool and ok breakfast. Rooms were pretty small but clean.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Well located

Customer review rating 4.0/5

Anonymous Families - 08/06/2021 Confirmed reviews ALL

Good stay.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

The cordiality and the professionalism of the staff made a real difference

Customer review rating 5.0/5

Vanessa P. D. R. G. Couples - 31/05/2021 Confirmed reviews ALL

I am tired of cleaning the house and working nonstop, de to my life and pandemics. So for my birthday I bought a stay with my son and brother in another room. I had dinner and woke up fresh the next day! It was amazing, I had an exceptional idea because waking up in another neighborhood, even in the same city, made perspective so different and arose our curiosity to walk, to window shop, to stop in cafes, the meet people we haven’t seen in ages! The ONLY thing I have to say is that my son was a bit bored, because my brother does not entertain well. Maybe a billiard table somewhere could have made the difference! Thank you so much, guys! I LUV YOU!!!

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Great Team

Customer review rating 5.0/5

Vinicius R. Business - 28/03/2021 Confirmed reviews ALL

Great emplyee team, allways trying to please and inform us.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Too much clorium

Customer review rating 0.5/5

Rogerio G. Couples - 17/02/2021 Confirmed reviews ALL

I was very upset with the last weekend stay, because the quantity off clorium on the pool, on the sunday night, was really high. My girlfriend is still having alergic reactions because of it. We really loved the hotel, it was perfect. Even the pool was awesome on friday and saturday, but on sunday night they exagerated on the clorium treatment of the water.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Internet Problem

TripAdvisor rating 3.0/5

pauloalmeidane2 Business - 27/10/2019 TripAdvisor review

The hotel and location are great, but the Internet was terrible and they really needs to improve that considering the location and rates The other services... Restaurant and staff are great and no complains on that part .

Dear Mr. Paulo, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. About the internet, we are very sorry. We will check it and fix the problems that you told us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Feel at home, again.

TripAdvisor rating 5.0/5

592carlosr Family - 22/08/2019 TripAdvisor review

I use to stay in this hotel for more than 15 years, at least once a month. Cost-benefit ratio is good, and almost all employees already know me. They know exactly what I want, and are very kind. And location is absolutely perfect.

Hello Mr. Carlos, Thank you for your great review about your stay in our Hotel. We are glad that you enjoyed and hope to see you soon. Best Regards, Patrícia Mendes - Quality Mercure Pinheiros Hotel

Good, basic quality, great food, limited outside space

TripAdvisor rating 4.0/5

Helen W Business - 01/07/2019 TripAdvisor review

Perhaps it is a factor of staying in Sao Paulo where city space is clearly at a premium, with many high rise buildings, but the hotel lacked outside space. It had a lovely huge foyer which would benefit from perhaps opening up more readily (bi-fold doors) into small garden area - with perhaps a coffee bar? The outside space was being renovated, but instead of park benches, some more comfortable seating, soft loungers, seating around tables would be more pleasant. Pool, odd that with swimsuit on and when wet, users have to walk through gym area - not encouraging for the more body conscious of us. Rooms nice, but for standard of hotel, I would have thought larger shower/bath towels, better quality accessories. No kettle - wouldn't think to heat water in a microwave. Restaurant - lovely food, lovely service. Piano bar area a nice touch but a little squashed (why not use that foyer area a bit more). Reception really helpful, friendly and accommodating. People sell the hotel - well done to all the staff (including housekeeping who kept my room pristine).

Dear Ms. Helen, We appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback and suggestions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Quality - Mercure SP Pinheiros

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