Mercure Sao Paulo Pinheiros 4 stars

Customer review rating (ALL Rating) 4.2/5 2,664 reviews

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Description

Hotel extras

  • Enjoy a hotel in São Paulo with pool, sauna and gym

  • Modern event hall with capacity for 100 people

  • Free for 1 child up to 11 with parents. Extra bed available for a fee.

  • 15-minute drive from Eldorado Shopping Mall

  • 20-minute drive to Sao Paulo Congonhas Airport

Our accommodation(s)

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Hotel location

Mercure Sao Paulo Pinheiros

Rua Capote Valente 500, Pinheiros
05409000 SAO PAULO
Brazil

GPS:-23.55713, -46.67558

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LA TERRINA

The La Terrina restaurant invites you to experience the flavors of classic Italian cooking. With welcoming decor reminiscent of traditional Italian villages, the menu offers fresh pasta dishes to delight your taste buds!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,664 reviews

Customer review rating 2.5/5

Allison C. Friends - Confirmed reviews ALL

We had arrived early morning Saturday and spoke with staff if we can pay an additional amount to check-in early. They said they will see what to do but to keep checking in. That required constantly standing in line and getting the same answer of it's not ready and that they will call us. No call. It is 3 pm and check in time. We approach the desk again and it is not ready. It was disappointing because all we wanted to do was rest and the service made it so hard. We all felt uncomfortable after that and we received a late check-out on our last day but that wasn't enough the change our minds about the service because we were pretty disappointed.

Customer review rating 3.5/5

Mauricio H. Friends - Confirmed reviews ALL

Boa

Olá Mauricio, Agradecemos por compartilhar sua experiência! Ficamos felizes que tenha gostado das instalações. Saiba que possuímos travesseiros de outros padrões para empréstimo sob demanda na recepção 24hs. Se houver algo mais que possamos fazer para melhorar sua próxima estadia, não hesite em nos avisar. Atenciosamente, Marta Z K Qualidade/Quality/Calidad

Customer review rating 4.5/5

Ciaran D. G. Business - Confirmed reviews ALL

Really good location, lovely staff, good choice for breakfast and nice facilities. I'd happily stay here again when I return to São Paulo!

Hi Ciaran D. G., Thank you so much for your kind words! We're thrilled to hear you enjoyed our location, friendly staff, and breakfast options. We can’t wait to welcome you back on your next trip to São Paulo! Marta Z K Qualidade/Quality/Calidad

Customer review rating 0.5/5

Yeuk H. N. L. Business - Confirmed reviews ALL

the hotel is simply too old for accommodating people. It is so old that it feels like the building will collapse anytime soon.

Dear Yeuk, We regret that this was your perception and thank you for sharing your opinion. We would like to clarify that the hotel is undergoing a gradual renovation, with improvements planned specifically to modernize our spaces and enhance the guest experience. We would like to emphasize, however, that we currently operate in full compliance with the strict municipal and state laws and inspections, which certify the structural and operational safety of the building. The safety and well-being of everyone are absolute priorities for us, and we continue to invest continuously to improve our facilities. Sincerely, Marta Z K Qualidade/Quality/Calidad

Customer review rating 5.0/5

Miqueias M. D. J. Business - Confirmed reviews ALL

Incredible

Hi Miqueias, Thanks so much for your kind words! We’re thrilled to hear you had a comfortable stay and found it incredible. We hope to welcome you back soon for another great experience! Marta Z K Qualidade/Quality/Calidad

Other web-users rate our hotel

  • 530 reviews 9.6/10 Location
  • 1,181 reviews 5.9/10 Room
  • 1,090 reviews 7.6/10 Service
  • 30 reviews 5.7/10 WiFi
  • 543 reviews 7.5/10 Breakfast
  • 515 reviews 4.6/10 Cleanliness
  • 171 reviews 7.8/10 Pool
  • 88 reviews 6.5/10 Wellness Area

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