Mercure Sao Paulo Pinheiros Hotel

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Mercure Sao Paulo Pinheiros Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,545 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Enjoy a hotel in São Paulo with pool, sauna and gym

  • Modern event hall with capacity for 100 people

  • No charge for children up to 11 accompanied by their parents accomodate on the same bed

  • 15-minute drive from Eldorado Shopping Mall

  • 20-minute drive to Sao Paulo Congonhas Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Sao Paulo Pinheiros Hotel

Rua Capote Valente 500, Pinheiros
05409000 SAO PAULO
Brazil

Telephone +55 11 3069-4000

Fax +55 11 3069-4047

Contact email

  • RODOVIÁRIA BARRA FUNDA:  Zona Oeste Rodoviária Barra Funda

  • RODOVIÁRIA TIETÊ:  Zona Norte Rodoviária Tietê

  • METRO CLINICAS:  Linha 2 - Verde Clinicas

  • METRO OSCAR FREIRE:  Linha 4 - Amarel Oscar Freire

  • By plane

    AEROPORTO DE CONGONHAS At 10km / 6 miles

  • By plane

    AEROPORTO DE GUARULHOS At 33km / 20 miles

  • By helicopter

    HOTEL GRAND MERCURE IBIRAPUERA At 6km / 3 miles

  • By car

    MARGINAL PINHEIROS At 3km / 1 miles

  • By car

    MARGINAL TIETE At 7km / 4 miles

  • By train

    ESTACAO DA LUZ At 20km / 12.43 miles

  • By train

    ESTAÇÃO BARRA FUNDA At 6km / 3 miles

  • By train

    ESTAÇÃO PINHEIROS At 3km / 1 miles

GPS:-23.55715, -46.675651

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA TERRINA

The La Terrina restaurant invites you to experience the flavors of classic Italian cooking. With welcoming decor reminiscent of traditional Italian villages, the menu offers fresh pasta dishes to delight your taste buds!

Our accommodation(s)

Apartments fitted with 43" SmartTV, 2-seater sofa, desk, minibar, microwave, safe, central A/C, WIFI, cooking utensils, hairdryer and shaving mirror in the bathroom. All rooms come with free WIFI, air conditioning and a safe, plus room service from noon until 10 pm. Be sure to take full advantage of our comfortable and functional rooms!

Our guest reviews

Our guest reviews for
Mercure Sao Paulo Pinheiros Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,545 reviews

TripAdvisor Rating  4.0/5  1,220 reviews

Kind staff, but never fixed major problem

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The staff was kind but we had a couch that was broken. We told the staff and they didn’t fix anything. You couldn’t sit in the couch because the bed underneath was completely broken. This was a big deal because it meant we only had a chair to sit in.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Sub Manager Mercure São Paulo Pinheiros

Decent hotel

Customer review rating 2.5/5

Tan Business - Confirmed reviews ALL

- Room is small - Bathroom clogs frequently - There was no drinking water in the room several days - Service is fine - Location was okay

Dear Mr Mukhopadh, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Sub Manager Mercure São Paulo Pinheiros

Unfortunately not like before

TripAdvisor rating 2.0/5

119j_rnb Business - TripAdvisor review

I had stayed in the hotel several times before and always left very good ratings. But not this time. A lot of things have changed compared to our last stays: 1) We arrived at 5 in the morning and asked for an early check-in. Normally we paid the rate of 1/2 day for this, now we had to pay a full day. 2) The room card is needed to access the respective floor with the elevator. This never really worked and I had to get five new cards during my stay. 3) No complimentary water, tea, or coffee in the room anymore. 4) Room incl. bathroom outdated and outworn. When I used the hair-dryer, the lights in the bathroom were flickering. 5) We had phoned the hotel before our booking and asked if there were any renovations and constructions planned as we experienced this last time. The answer was no but when we arrived, the gym and other sections of the hotel were not accessible and noisy work was taking place.

Dear 119j_rnb Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Good hotel, very good breakfast. The only downside was the room service.

Dear Mr Satler, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Sub Manager Mercure São Paulo Pinheiros

Lost my bag

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I left a bag in the hotel lobby (as I usually do) and this time they have not been able to find it. I am expecting to hear back from the hotel.

Dear Mr C., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, and your bag is here with us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Sub Manager Mercure São Paulo Pinheiros

Great and responsive staff

Customer review rating 4.0/5

Lars Business - Confirmed reviews ALL

good location, very hospitable and service-minded staff. Main concern that noise insulation between rooms not impressive

Dear U., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Sub manager Mercure São Paulo Pinheiros

Dissapointed

Customer review rating 2.0/5

Beatriz M. Business - Confirmed reviews ALL

I was expecting a "Mercure Standard" hotel, but the state of the premises was utterly disappointing. The room was in a bad condition, starting with the sofa, all stained. The floor was coming up and crumbling - cracking as you stepped and with scattered parts loose. Some of the furniture seemed to have suffered a flood and were "swollen". The Internet was not good enough and wi-fi not available in the room, for example, only in the living room. Breakfast was not up to standard as well - regarding the food and the staff working. There was a day I was not allowed in due to the place be full, but no arrangement was done to help the clients who had business appointment and were not able to stay there waiting...

Dear Mrs M. Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Sub Manager Mercure São Paulo Pinheiros

Well located

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Great room with microwave oven and a sink. I was with my baby and it was essential to warm her food.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Expected more

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Rooms are clean and beds are comfortable but the rest was disappointing. The room has a kitchenette but there is no cleaning equipment, whcih means that you also need to wait for housekeeping to clean any items you use regularly (I follow a specific meal plan and cannot eat out too often). Location is ok...not great but not bad. The worst was the handling of the laundry...what a nightmare. It took 5 days of back and forth, changing instructions and information just to get some laundry cleaned, and it was delivered late, making me miss meetings that I was in Sao Paolo to attend.

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Sub Manager Mercure São Paulo Pinheiros

Noisy room, annoying A/C single bed, not business appropriate

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Noisy room - in front of a bar. Could not sleep from Thursday onwards due to the noise and scream outside. Annoying A/C - impossible to sleep with it on. Single bed - had never seen this in a hotel before. Felt in a motel Not business appropriate

Dear Mrs Nebrask, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Sub Manager Mercure São Paulo Pinheiros

Smoke and bad service

Customer review rating 2.0/5

Poor S. S. S. A. S. A. A. D. Couples - Confirmed reviews ALL

Besides all my information is updated in the Arcor’s system the checking took long than 20 minutes. The first room offered smell cigarettes smoke in each inch. So I returned to the reception and at minimum of the good will the receptionist change our room. Arriving to the new room everything as look good until then free chocolate and water were in the room. I did not eat the chocolate or dink the water since I was late to a party. Returning to my room late I figure out the chocolate and the water was removed from my room. Honestly do not recommend the Mercury services to anyone.

Dear Mr G., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Sub Manager Mercure São Paulo Pinheiros

Very poor conditions of the room

Customer review rating 3.0/5

Maria D. C. A. Families - Confirmed reviews ALL

The room and the building itself is very old, things are broken, few people working. A very bad stay for a high price

Dear Mrs A., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Sub Manager Mercure São Paulo Pinheiros

Great Location & Great Service

Customer review rating 5.0/5

L. Business - Confirmed reviews ALL

Excelent Location , Great Service , Great Staff... great value for the money

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Sub Manager Mercure São Paulo Pinheiros

Great location great value

Customer review rating 4.5/5

T. S. Business - Confirmed reviews ALL

The Hotel is great, there's a living room and the tv flips to the bedroom. Room space is very good.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Estancia agradable

Customer review rating 5.0/5

Marco B. S. Business - Confirmed reviews ALL

Excelente

Prezado Sr. Marcos, agradecemos pelos seus comentários sobre sua estada no Mercure São Paulo Pinheiros Hotel. Esperamos lhe receber novamente em breve. Cordialmente, Qualidade Mercure Pinheiros

Good stay

Customer review rating 4.0/5

Hugo D. Families - Confirmed reviews ALL

Service was good at all times, except when the delivery meal I ordered arrived and the reception desk did not call me. The room was not big but it was comfortable. The dining area was pleasant and the fitness center was OK. It is a pity that we could not use the beautiful swimming pool. The reason was that, even though it is indoors, there is no direct passage from the main building, so we were afraid to expose our toddler to the cold weather after she swam. That was the only disappointing aspect of our stay.

Dear Mr D., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Sub Manager Mercure São Paulo Pinheiros

Internet Problem

TripAdvisor rating 3.0/5

pauloalmeidane2 Business - TripAdvisor review

The hotel and location are great, but the Internet was terrible and they really needs to improve that considering the location and rates The other services... Restaurant and staff are great and no complains on that part .

Dear Mr. Paulo, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. About the internet, we are very sorry. We will check it and fix the problems that you told us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Feel at home, again.

TripAdvisor rating 5.0/5

592carlosr Families - TripAdvisor review

I use to stay in this hotel for more than 15 years, at least once a month. Cost-benefit ratio is good, and almost all employees already know me. They know exactly what I want, and are very kind. And location is absolutely perfect.

Hello Mr. Carlos, Thank you for your great review about your stay in our Hotel. We are glad that you enjoyed and hope to see you soon. Best Regards, Patrícia Mendes - Quality Mercure Pinheiros Hotel

Good, basic quality, great food, limited outside space

TripAdvisor rating 4.0/5

Helen W Business - TripAdvisor review

Perhaps it is a factor of staying in Sao Paulo where city space is clearly at a premium, with many high rise buildings, but the hotel lacked outside space. It had a lovely huge foyer which would benefit from perhaps opening up more readily (bi-fold doors) into small garden area - with perhaps a coffee bar? The outside space was being renovated, but instead of park benches, some more comfortable seating, soft loungers, seating around tables would be more pleasant. Pool, odd that with swimsuit on and when wet, users have to walk through gym area - not encouraging for the more body conscious of us. Rooms nice, but for standard of hotel, I would have thought larger shower/bath towels, better quality accessories. No kettle - wouldn't think to heat water in a microwave. Restaurant - lovely food, lovely service. Piano bar area a nice touch but a little squashed (why not use that foyer area a bit more). Reception really helpful, friendly and accommodating. People sell the hotel - well done to all the staff (including housekeeping who kept my room pristine).

Dear Ms. Helen, We appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback and suggestions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Quality - Mercure SP Pinheiros

Simple but comfortable

TripAdvisor rating 5.0/5

Barbara W Friends getaway - TripAdvisor review

I stay at this hotel mainly for its location in a lively and safe neighborhood and very near my closest friends. But it's also a very pleasant place to stay. The rooms are mini-suites that are cleverly configured, and if you have work to do, there's a desk area with outlets. The suite has all the basics--a TV that swivels to be used either in the living room or bedroom, a lockbox, a mini-bar and a microwave. There could be a few more kitchen utensils and the internet continues to be a little unpredictable--it's almost impossible to Skype. But the rooms are clean and comfortable and the staff is friendly and helpful. The hotel's breakfast is okay but there's also an excellent bakery on the corner that's a good option for breakfast.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

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