Mercure Sao Paulo Pinheiros 4 stars

Customer review rating (ALL Rating) 4.2/5 2,715 reviews

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Description

Hotel extras

  • Enjoy a hotel in São Paulo with pool, sauna and gym

  • Modern event hall with capacity for 100 people

  • No charge for children up to 11 accompanied by their parents accomodate on the same bed

  • 15-minute drive from Eldorado Shopping Mall

  • 20-minute drive to Sao Paulo Congonhas Airport

Our accommodation(s)

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Hotel location

Mercure Sao Paulo Pinheiros

Rua Capote Valente 500, Pinheiros
05409000 SAO PAULO
Brazil

GPS:-23.55713, -46.67558

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LA TERRINA

The La Terrina restaurant invites you to experience the flavors of classic Italian cooking. With welcoming decor reminiscent of traditional Italian villages, the menu offers fresh pasta dishes to delight your taste buds!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,715 reviews

TripAdvisor Rating  4.0/5  1,261 reviews

Room cleaning very poor

Customer review rating 2.5/5

Adriana F. Business - Confirmed reviews ALL

Staying 6 days and even I found the bed not well done, the cleaning in tje room is not good

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Not really the best experience: long check-in, no hair dryer in the room, room was not cleaned for the entire stay - they were only making the bed

Dear Mascia, Thank you for taking the time to share your feedback. Although we would prefer your experience to be better, with feedbacks like yours we can learn and improve the quality of our service. We have worked hard to provide an exceptional experience for our guests, but it is evident that in this case we have not been successful. If you give us the chance to regain your trust, we can assure you that we will do our best to make your stay as good as the ones of many guests who appreciate our hotel. Marta L Z Kassab Qualidade | Quality | Calidad Mercure SP Pinheiros

Good Location

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

+ The hotel is well located + Helpful and friendly staff - Breakfast was disappointing: I've had better breakfast options staying at Ibis hotels. - Rooms could use some renovation, it feels a bit dated.

Great place to stay!

Customer review rating 5.0/5

Carlos U. Couples - Confirmed reviews ALL

The location was perfect, the staff was welcoming, and the rooms were spotless and comfortable. Loved the delicious breakfast each morning!

Dear Carlos U., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Pinheiros. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta L Z Kassab Qualidade | Quality | Calidad Mercure SP Pinheiros

Well located

Customer review rating 4.0/5

Carolina G. D. Families - Confirmed reviews ALL

We stayed at the hotel for two nights. The hotel is good although a little dated. Breakfast could have options such as overnight oats, oatmeal… Also I think amenities such as shower cap would be interesting!

Dear Carolina, Thank you for the review of our hotel! We are glad that you enjoyed your stay. We have shower cap and other extra amenities available on demand at front desk, next time let us know and we will be glad to provide it. We hope to see you again very soon. Sincerely, Marta L Z Kassab Qualidade | Quality | Calidad Mercure SP Pinheiros

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Other web-users rate our hotel

  • 493 reviews 9.6/10 Location
  • 1,161 reviews 6/10 Room
  • 972 reviews 7.5/10 Service
  • 22 reviews 6.5/10 WiFi
  • 537 reviews 7.3/10 Breakfast
  • 461 reviews 4.8/10 Cleanliness
  • 201 reviews 4.5/10 Value
  • 153 reviews 9.1/10 Pool

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