Mercure Sao Paulo Pinheiros 4 stars

Customer review rating (ALL Rating) 4.2/5 2,667 reviews

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Description

Hotel extras

  • Enjoy a hotel in São Paulo with pool, sauna and gym

  • Modern event hall with capacity for 100 people

  • Free for 1 child up to 11 with parents. Extra bed available for a fee.

  • 15-minute drive from Eldorado Shopping Mall

  • 20-minute drive to Sao Paulo Congonhas Airport

Our accommodation(s)

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Hotel location

Mercure Sao Paulo Pinheiros

Rua Capote Valente 500, Pinheiros
05409000 SAO PAULO
Brazil

GPS:-23.55713, -46.67558

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LA TERRINA

The La Terrina restaurant invites you to experience the flavors of classic Italian cooking. With welcoming decor reminiscent of traditional Italian villages, the menu offers fresh pasta dishes to delight your taste buds!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,667 reviews

Customer review rating 0.5/5

Andrea R. S. Business - Confirmed reviews ALL

The installations are really old and without maintenance. Everything was heard from one room to another. The fridge made a lot of noise. The bathroom/shower was really dirty and also old, with mold.

Customer review rating 5.0/5

Juliana P. Business - Confirmed reviews ALL

The staff of the hotel was very kind, hotel was clean, gym was good as well. Liked it very much.

Customer review rating 1.0/5

Joao R. D. C. Business - Confirmed reviews ALL

Terrible experience; rooms, halls, and building entrance were not updated. Too many conference guests, dirty hotel. Extremely inconvenient for taxis to drop off.

Hi Joao R. d. C., I’m truly sorry to hear that your stay didn’t meet your expectations. We’re in the process of renovating our rooms and common areas to enhance guest experience. Your feedback on the cleanliness and taxi accessibility is valuable, and we appreciate you sharing it with us. Best regards, Marta Z K Qualidade/Quality/Calidad

Customer review rating 4.0/5

Sheyla C. A. D. D. O. Business - Confirmed reviews ALL

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Customer review rating 2.5/5

Allison C. Friends - Confirmed reviews ALL

We had arrived early morning Saturday and spoke with staff if we can pay an additional amount to check-in early. They said they will see what to do but to keep checking in. That required constantly standing in line and getting the same answer of it's not ready and that they will call us. No call. It is 3 pm and check in time. We approach the desk again and it is not ready. It was disappointing because all we wanted to do was rest and the service made it so hard. We all felt uncomfortable after that and we received a late check-out on our last day but that wasn't enough the change our minds about the service because we were pretty disappointed.

Hi Allison, I’m really sorry to hear about the check-in delays you experienced during your stay. I completely understand how frustrating it must have been to wait for your room, especially after a long journey. We aim to have rooms ready by the standard check-in time, but sometimes, unexpected delays can occur. I appreciate your patience during this process and regret any discomfort it caused you and your party. I’m glad to hear that you were able to enjoy a late check-out, but I truly wish your overall experience had been more positive. Your feedback is crucial for us, and we’re always working to improve our services to ensure a better experience for our guests in the future. Thank you for sharing your thoughts with us, and I hope you’ll consider staying with us again to see the improvements we’re making. Best regards, Marta Z K Qualidade/Quality/Calidad

Other web-users rate our hotel

  • 523 reviews 9.6/10 Location
  • 1,169 reviews 6/10 Room
  • 1,077 reviews 7.7/10 Service
  • 27 reviews 6.2/10 WiFi
  • 528 reviews 7.6/10 Breakfast
  • 509 reviews 4.5/10 Cleanliness
  • 371 reviews 5.2/10 Amenities
  • 170 reviews 7.8/10 Pool

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