Mercure São Paulo Pinheiros Hotel 4 stars

Customer review rating 4.3/5 10,272 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure São Paulo Pinheiros Hotel
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Easy access to the Iguatemi and Eldorado shopping centers.

  • Ideal location close to the Oscar Freire and Clínicas metro stops

  • Enjoy special dinners with piano bar evenings at the La Terrina restaurant

  • Our guests can enjoy our exclusive partnership with the Casa Natura Musical music venue

  • The perfect hotel for families! Rooms equipped with kitchenette

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Ironing servicePaying
  • Boutiques/shoppingPaying
  • Porter
  • Concierge
Leisure and activities
  • Indoor unheated pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Pinheiros Hotel

Rua Capote Valente 500
Pinheiros
05409000
são paulo
brazil

Tel: +5511 30694000

Fax: (+55)11 30694047

Check-in from 12h00

Check out up to 12h00

  • RODOVIÁRIA BARRA FUNDA :  Zona Oeste Rodoviária Barra Funda

  • RODOVIÁRIA TIETÊ :  Zona Norte Rodoviária Tietê

  • METRO CLINICAS :  Linha 2 - Verde Clinicas

  • METRO OSCAR FREIRE :  Linha 4 - Amarel Oscar Freire

  • By plane

    AEROPORTO DE CONGONHAS At 10km / 6 miles

  • By plane

    AEROPORTO DE GUARULHOS At 33km / 20 miles

  • By helicopter

    HOTEL GRAND MERCURE IBIRAPUERA At 6km / 3 miles

  • By car

    MARGINAL PINHEIROS At 3km / 1 miles

  • By car

    MARGINAL TIETE At 7km / 4 miles

  • By train

    ESTACAO DA LUZ At 20km / 12.43 miles

  • By train

    ESTAÇÃO BARRA FUNDA At 6km / 3 miles

  • By train

    ESTAÇÃO PINHEIROS At 3km / 1 miles

GPS :-23.55715, -46.675651

Our accommodation(s)

Apartments fitted with 32" LCD TV, 2-seater sofa, desk, minibar, microwave, safe, central A/C, WIFI, cooking utensils, hairdryer and shaving mirror in the bathroom.

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Apartment adapted for people with reduced mobility

Accessible room
  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 38 / 409 sq ft
Rooms

Our restaurants and bars

LA TERRINA

Type of cuisine: International

The La Terrina restaurant invites you to experience the flavors of classic Italian cooking. With welcoming decor reminiscent of traditional Italian villages, the menu offers fresh pasta dishes to delight your taste buds!

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA TERRINA

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 90

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 36 people

Find out more

Our guest reviews for
Mercure São Paulo Pinheiros Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,272 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,167 reviews

Modern place, Great location, incredible pool but so cold.

Customer review rating 4.3/5

Jullyson M. Families - 16/09/2020 Confirmed reviews ALL

First, I would like to say thanks to Vagner from the front desk that did our check-in and plus, He was very friendly with me and my family, he provided to us a nice stay. The hotel is modern and clean, the location is amazing and the hotel employees super nice. The pool is amazing, but unfortunately the water was so cold that my daughter couldn't use it and she became very frustrated with this situation. I know that is not possible to close the doors due the covid-19, but I think is possible to turn on the heater to keep the water warm even with the doors open as I saw in others hotels I have been after the lockdown. (That's why I gave 9 and not 10)

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Old hotel, rooms must be renovated

Customer review rating 4.3/5

Luis Families - 14/09/2020 Confirmed reviews ALL

The hotel was well located but the room and the toilet were too old. It needs an urgent renovation. The mattress was really good but I didnt sleep well because there were many mosquitoes inside the room even though it was on a high floor. They also should put an air conditioner in each room instead of a central one as it was pretty hot in São Paulo and central air conditioning is pretty dangerous especially now during the covid-19 pandemic.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that from now on the air conditioning is working perfectly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If you have some future dates, contact us. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

No Air conditioning, Mosquitos, Noise

Customer review rating 4.3/5

Louis S. Business - 13/09/2020 Confirmed reviews ALL

When I made the reservation I was told that the air conditioning was off. I was going to try another hotel, when I was told that fans would be available, so I made the reservation. That night (very hot) I asked for a fan. None were available. I spent the night awake in the heat and chasing mosquitos. Did not sleep at all. Then I was told that the air conditioning was scheduled to be turned back on after I left. What changed? Covid is still with us. Was it a cost reduction measure? Mercure is considered a superior hotel. I am a Silver status and stay at the same hotel twice a month when I come to SP. I now need to find another hotel that would not put its guests through hell.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We never have spent through this. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that from now on the air conditioning is working perfectly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If you have some future dates, contact us. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Well located

Customer review rating 4.3/5

Fabiana S. Business - 18/08/2020 Confirmed reviews ALL

Very Clean, well located, nice room, helpful staff.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira
Customer review rating 4.3/5

Maria A. Solo - 20/03/2020 Confirmed reviews ALL

Cancelei a reserva por motivo da pandemia

Prezada Sra. Maria, Agradecemos os seus comentários sobre nosso hotel, Mercure Sao Paulo Pinheiros Hotel. A prioridade da Accor é a saúde e bem-estar se seus hospedes e colaboradores. Nossos times continuam à sua disposição e estarão atentos para atender e prestar esclarecimentos pelos nossos canais de atendimento a respeito de cancelamentos e outras dúvidas. Em nome de nossos colaboradores, agradecemos pela confiança e esperamos poder recebê-la em breve em nosso hotel. Cordialmente, Carla Oliveira – Qualidade Mercure SP Pinheiros

Good stay

Customer review rating 4.3/5

Tatiana Business - 18/03/2020 Confirmed reviews ALL

The hotel location is very good, near to Avenida Paulista and Oscar Freire and other streets nearby good restaurants and shopping malls. The room was clean and comfortable and the breakfast was very good as well.

Prezado(a) Hóspede, Agradecemos pela avaliação de sua estada no Hotel Mercure Pinheiros. Esperamos lhe receber novamente em breve. Cordialmente, Qualidade - Mercure SP Pinheiros

Problems with keys

Customer review rating 4.3/5

Stefano G. Business - 15/03/2020 Confirmed reviews ALL

Everything ok excepto failures in key system

Dear Stefano G., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Good stay with little glitches

Customer review rating 4.3/5

Jithesh A. Solo - 27/02/2020 Confirmed reviews ALL

Overall nice hotel to stay in São Paulo. Very friendly staff and 5 star to them. Lift is an issue as i had to wait around 8 min once. Rooms are nice, but this is the first time I see a hotel bath room without a dental kit and body moisturiser as standard provision.

Dear Jithesh A., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback and about the things that we will check to be more carreful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Good stay

Customer review rating 4.3/5

M. Business - 17/02/2020 Confirmed reviews ALL

Very nice place, in a very good location. And an excellent attendance.

Dear Andrews M., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Normal stay

Customer review rating 4.3/5

Jose B. Business - 17/02/2020 Confirmed reviews ALL

1. Room service is too bad. I asked for a club sandwich and I have to wait 1 hour and at the end I had to cancel because they never send it. 2. My room was to noisy due to a “motor sound” out side the room next to elevator 3. Restaurant too little 4. Needs to improve toilets and showers

Prezado(a) Hóspede, Agradecemos pela avaliação de sua estada no Hotel Mercure Pinheiros. Esperamos lhe receber novamente em breve. Cordialmente, Qualidade - Mercure SP Pinheiros

Well located, great breakfast, amazing staff!

Customer review rating 4.3/5

Patricio T. Business - 14/02/2020 Confirmed reviews ALL

I've stayed in the hotel for 3 weeks. I'm looking forward to go back, and enjoy being treated really well by the really gentle staff, and also enjoy that excellent breakfast every day.

Dear Patricio Nicolas T., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. Sincerely, Qualidade - Mercure SP Pinheiros

Good stay

Customer review rating 4.3/5

Fernanda F. Business - 13/02/2020 Confirmed reviews ALL

Good location, clean rooms. The breakfast it was a little bit unorganized.

Dear Fernanda, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

well located

Customer review rating 4.3/5

John Business - 10/02/2020 Confirmed reviews ALL

It was a very clean room, in general good service just a couple of comments to improve elevators were too slow and you could stay 10 min waiting for it to arrive and I asked for room service a few days and the quality/taste/image of the food was not the best

Dear Jaen Roniel Velazquez M., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Poor wifi internet

Customer review rating 4.3/5

Paulo Business - 28/01/2020 Confirmed reviews ALL

Two issues: (1) Internet in the room was terrible. My colleague who as 5 floors above me had the same problem; (2) I'm an Accor member but cannot get points for this stay because it was booked via a travel booking website. Otherwise, everything else was ok.

Dear Paulo M., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros Hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Reasonable stay - could be better

Customer review rating 4.3/5

Alexandre Business - 27/01/2020 Confirmed reviews ALL

I stayed at Mercure Pinheiros for two nights, first night at a standard room, the second "superior" - and quite frankly, would rate the first higher. The main reason is the air-conditioner noisy. The standard room has a separate bedroom and with both the bathroom (which is where the machine-compressor is located) and the bedroom doors closed the noisy is slightly buffered. The superior room feels more spacious and a bit more comfortable. but even with ear plugs I had difficult to get to sleep. Bed and pillows were, in both, excellent. As any other large hotel, you do not feel particularly welcomed or embraced - but Nicole, at the front desk, was an exception.

Dear Alexandre, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Working in SP

Customer review rating 4.3/5

Anonymous Business - 27/01/2020 Confirmed reviews ALL

In general the experience was positive. The staff were attentive and always willing to help. The downside was the generl state of the hotel that needs a desperate refurbishment. I am often in SP and stay in many Mercure hotels and this is one of the worst. The furnishings in the rooms are old and in ill repair, and the wifi is not stable especially for those of us that are dependant upon it for work.

Dear Patrick Leon P., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

the 10 won't click on

Customer review rating 4.3/5

John D. Business - 25/01/2020 Confirmed reviews ALL

It Was very pleasant. The staff cleaning my room ws most friendly as were the staff at the front dsedsk and restaurant .

Dear John Rouben D., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

good location

Customer review rating 4.3/5

Didier B. Business - 24/01/2020 Confirmed reviews ALL

Overall stay was satisfactory and as expected considering the level of the hotel. Good attention from the staff and location is great. Maybe some attention could be given to maintenance as in the living room area, out of 3 lamps, only 1 was actually working. (sala and above minibar might need to change the bulb).

Dear Didier B., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Nice place

Customer review rating 4.3/5

Alejo G. Business - 21/01/2020 Confirmed reviews ALL

2 of 4 elevator were out of service for an entire week. Also I add my frequent passenger but I never recieve my points

Dear Alejo Diamian S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

The best hotel in Pinheiros São Paulo

Customer review rating 4.3/5

Sarabjeet S. S. Solo - 04/01/2020 Confirmed reviews ALL

The experience was very satisfying, the hotel staff, reception, room service, house keeping and everyone else The food was very from service and the quality was very good.

Dear Sarabjeet S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

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