Mercure São Paulo Pinheiros Hotel 4 stars

Helpful front desk and good b.fast. Rooms nice size and clean.

Generally good service, except promptness at front desk which is slow and somehow cumbersome.

it was good as usual. the only thing I did not like is that when I checked in I requested a non smoking room. I was told the one they gave me was now smoking but it was not true.

The service/bell boys were super helpful and I loved the breakfasts. The location is great as y. can walk any where. But I was in room 2204 and it was a wired noise. Noticed the first day but was tired to change rooms. Plus I didn’t here it in the room. It was from the fridge I think, but everyone I left the two doors from mini kitchen & fridge the noice was more intense. I have stayed at many Mercures and this one seems a little run down.

The hotel and location are great, but the Internet was terrible and they really needs to improve that considering the location and rates The other services... Restaurant and staff are great and no complains on that part .

so good

Very polite and helpful staff. Room was very nice and clean. Delicious breakfast with lots of options. Great experience as always.

The hotel is great. Restaurant is perfect. I stay at your hotel twice a month. However,I will have to find another hotel in SP. I have complained that your stationary bikes have been broken for over a year. Has anyone from the staff really tried to use them?

It was peaceful, nothing much to report. The suite is nice and comfortable. I felt good during my stay.

I really liked the people but the cleaness inside the room was awful, I stayed there for 2 weeks and my sheets were never changed and since the first day the sheets were stained with blood (not mine)

Pleasant stay. Nice attendants, nice breakfast. Good heated swimming pool and the gym is ok.

Excellent service.

Very good although my early morning call was forgotten about

Under staffed reception leads to ling waiting check in and check out, to the point that the atendent him self excused for the situation. This creates a very bad start and ending bitter experience, specially when you are on a dayuse mode!

The hotel is nice visually. The cabinet edges are sharp and scratch you if you touch them, which you must do in order to access all the shelves. I would prefer that the clothes areas near the bed have doors, to hide the clutter and particularly the dirty laundry. I liked the bathroom and the water pressure in the shower. It is very strange for Americans to be not permitted to flush toilet paper. The room smells terribly of cigarette smoke, and the street noise is very loud, particularly from the bar across the street, but also, the walls are thin and you can hear the TV on the other side.