Mercure São Paulo Pinheiros Hotel 4 stars

The hotel is in a very good location, the staff is helpful and kind and - that was a bit advantage - the room was really silent, what is a rarity in a hotel. The mattress and the pillows, however, were not very comfortable - and, although cable TV had more channels than most hotels in Brazil, it was frustrating not being able to shift to original audio in most channels.

Good

We had a good a experience

All was great, except to the internet that works well at the lobby, near the ground floor office, but even on first floor rental office the download and upload internet velocity varies considerable from 20Mbps to 700kbps. My apartment was on te 17th floor were variation is even more significant to the point that I had to take my computer to the lobby to download or upload 3-5Mb files. I reported the issue to front desk and talked to the internal IT expert who put mw in touch with the external provider and nothing has improved since 11 NOV. I ended up renting the 1st floor office to conduct my conference calls and even there I was left without service several time on 12 NOV and 18 NOV. While this property is well located for my activities I am very much inclined to move elsewhere on my returno to S. Paulo.

Internet didn't work and I DEPEND on the internet for MY work. Really angry about it. I was put through a technician who didn't solve the problem either. Spoke to a kind but ultimately unhelpful receptionist a few times. The outcome was kind of, well, tough luck, there's nothing else we can do about it. Truly terrible.

First, I would like to say thanks to Vagner from the front desk that did our check-in and plus, He was very friendly with me and my family, he provided to us a nice stay. The hotel is modern and clean, the location is amazing and the hotel employees super nice. The pool is amazing, but unfortunately the water was so cold that my daughter couldn't use it and she became very frustrated with this situation. I know that is not possible to close the doors due the covid-19, but I think is possible to turn on the heater to keep the water warm even with the doors open as I saw in others hotels I have been after the lockdown. (That's why I gave 9 and not 10)

The hotel was well located but the room and the toilet were too old. It needs an urgent renovation. The mattress was really good but I didnt sleep well because there were many mosquitoes inside the room even though it was on a high floor. They also should put an air conditioner in each room instead of a central one as it was pretty hot in São Paulo and central air conditioning is pretty dangerous especially now during the covid-19 pandemic.

When I made the reservation I was told that the air conditioning was off. I was going to try another hotel, when I was told that fans would be available, so I made the reservation. That night (very hot) I asked for a fan. None were available. I spent the night awake in the heat and chasing mosquitos. Did not sleep at all. Then I was told that the air conditioning was scheduled to be turned back on after I left. What changed? Covid is still with us. Was it a cost reduction measure? Mercure is considered a superior hotel. I am a Silver status and stay at the same hotel twice a month when I come to SP. I now need to find another hotel that would not put its guests through hell.

The hotel and location are great, but the Internet was terrible and they really needs to improve that considering the location and rates The other services... Restaurant and staff are great and no complains on that part .

I use to stay in this hotel for more than 15 years, at least once a month. Cost-benefit ratio is good, and almost all employees already know me. They know exactly what I want, and are very kind. And location is absolutely perfect.

Perhaps it is a factor of staying in Sao Paulo where city space is clearly at a premium, with many high rise buildings, but the hotel lacked outside space. It had a lovely huge foyer which would benefit from perhaps opening up more readily (bi-fold doors) into small garden area - with perhaps a coffee bar? The outside space was being renovated, but instead of park benches, some more comfortable seating, soft loungers, seating around tables would be more pleasant. Pool, odd that with swimsuit on and when wet, users have to walk through gym area - not encouraging for the more body conscious of us. Rooms nice, but for standard of hotel, I would have thought larger shower/bath towels, better quality accessories. No kettle - wouldn't think to heat water in a microwave. Restaurant - lovely food, lovely service. Piano bar area a nice touch but a little squashed (why not use that foyer area a bit more). Reception really helpful, friendly and accommodating. People sell the hotel - well done to all the staff (including housekeeping who kept my room pristine).

I stay at this hotel mainly for its location in a lively and safe neighborhood and very near my closest friends. But it's also a very pleasant place to stay. The rooms are mini-suites that are cleverly configured, and if you have work to do, there's a desk area with outlets. The suite has all the basics--a TV that swivels to be used either in the living room or bedroom, a lockbox, a mini-bar and a microwave. There could be a few more kitchen utensils and the internet continues to be a little unpredictable--it's almost impossible to Skype. But the rooms are clean and comfortable and the staff is friendly and helpful. The hotel's breakfast is okay but there's also an excellent bakery on the corner that's a good option for breakfast.

Because of strike, I arrived at midnight. There was no trouble. I entered my room and I saw a bottle of mineral water as courtesy. When I made the booking, I demanded a room with windows to street. They made a reservation exactly as my demand.

Safe; only card keys can access the floors. 10 mins away from Paulista & Vila Medelena by public transport So many restaurants, convenience stores & cafes within walking distance. They offer online check-in & 10% discount on room rates for hotel members.

Very practical, great location (bars, restaurants, supermarkets nearby), staff extremely helpful, courteous, professional. Didn't have a single problem - on the contrary - over a week-long stay. Breakfast is excellent and restaurant staff especially kind, warm, accommodating. Their manager, Mr Antonio (Toninho) is totally on the ball and so incredibly nice. Will return every time I stay in Sao Paulo.