Mercure Sao Paulo Pinheiros 4 stars

Customer review rating (ALL Rating) 4.2/5 2,486 reviews

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Rua Capote Valente 500, Pinheiros, 05409000 SAO PAULO, Brazil

Description

Hotel extras

  • Enjoy a hotel in São Paulo with pool, sauna and gym

  • Modern event hall with capacity for 100 people

  • Free for 1 child up to 11 with parents. Extra bed available for a fee.

  • 15-minute drive from Eldorado Shopping Mall

  • 20-minute drive to Sao Paulo Congonhas Airport

Our accommodation(s)

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Hotel location

Mercure Sao Paulo Pinheiros

Rua Capote Valente 500, Pinheiros
05409000 SAO PAULO
Brazil

GPS:-23.55713, -46.67558

Telephone
Fax +55 11 3069-4047

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LA TERRINA

The La Terrina restaurant invites you to experience the flavors of classic Italian cooking. With welcoming decor reminiscent of traditional Italian villages, the menu offers fresh pasta dishes to delight your taste buds!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,486 reviews

Customer review rating 2.0/5

Lei W. B. Business - Confirmed reviews ALL

My room ground not cleaned well. I cn see the many hairs after i back to the room in the evening. Bad sheet is not so clean for the first night. Ded sheet not fullly prepared for the first night. Room is noise , can hear the car passby each time clearly.

Dear Lei W. B., I'm truly sorry to hear about the cleanliness and noise issues you experienced during your stay. We strive for high standards, and it's clear we fell short this time. Your feedback is invaluable, and I'll ensure our housekeeping team is made aware to prevent this from happening in the future. Thank you for bringing these matters to our attention, and I hope you’ll consider staying with us again. Marta Z K Qualidade/Quality/Calidad

Customer review rating 4.5/5

Alejandro C. I. Business - Confirmed reviews ALL

Well located, excellent breakfast. All good.

Prezado Alejandro, Agradecemos imensamente pelo seu feedback positivo. É gratificante saber que sua estadia foi agradável e que nossa localização e café da manhã atenderam suas expectativas. Esperamos recebê-lo novamente em sua próxima visita. Atenciosamente, Maria G. Mercure SP Pinheiros

Customer review rating 4.0/5

Eric L. Business - Confirmed reviews ALL

Nice stay overall, but my bed was made with the top sheet placed over the blanket, rather than between the bottom sheet and the blanket as one would normally do.

Hi Eric, Thanks for sharing your feedback! I’m glad to hear you enjoyed your stay overall. I appreciate your note about the bed linens and will make sure to address this with our team to improve our service. We hope to welcome you back soon! Marta Z K Qualidade/Quality/Calidad

Customer review rating 4.5/5

Sebastiao M. N. Families - Confirmed reviews ALL

boa

Prezado Sebastiao, Agradecemos por compartilhar sua experiência. Pedimos desculpas pela confusão durante sua chegada devido às reformas em andamento. Estamos trabalhando para melhorar nossos serviços e proporcionar uma estadia ainda mais agradável. Atenciosamente, Maria G. Mercure SP Pinheiros

Customer review rating 2.5/5

Frederico G. Business - Confirmed reviews ALL

First time I stayed (family trip) was awesome, great staff, well located, nice bedroom. But, this time (business trip), the bedroom was not ok, specially the bathroom. Mold on the walls and ceiling, stained towels, broken power plug (exposing wires), one light out. The bedroom didn't fit with the rest of the hotel (awesome). If had experienced that on the first time, I would have chosen another hotel for the next time. But, luckily the first time was awesome. So, I will try again soon. Hopefully it was just that bedroom/bathroom.

Hi Frederico, Thank you for taking the time to share your feedback and for choosing to stay with us again. First of all, we are very glad to know that your previous stay was such a positive experience and that our team, location, and overall service made a great impression. It truly means a lot to us that you decided to return. At the same time, we sincerely apologize for the condition of the room during your most recent stay. What you described—especially the issues with the bathroom, cleanliness, maintenance, and safety concerns such as the exposed wiring—does not reflect the standards we strive to maintain. We would like to inform you that we currently have some apartments that are still undergoing renovation as part of an ongoing improvement project. However, this is not an excuse for the situation you experienced, and we deeply regret that you were allocated to a room that did not meet our quality expectations. Please be assured that your comments have been shared with our maintenance and housekeeping teams for immediate review and corrective action, particularly regarding the issues you highlighted. We truly appreciate your understanding and your willingness to give us another opportunity. We will do our best to ensure your next stay is as enjoyable as your first one. Sincerely, Marta Z K Qualidade/Quality/Calidad

Other web-users rate our hotel

  • 477 reviews 9.7/10 Location
  • 1,118 reviews 5.7/10 Room
  • 1,060 reviews 7.7/10 Service
  • 28 reviews 4.4/10 WiFi
  • 512 reviews 3.9/10 Cleanliness
  • 481 reviews 7.4/10 Breakfast
  • 154 reviews 7.8/10 Pool
  • 81 reviews 6.7/10 Wellness Area

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