Mercure Sao Paulo Pinheiros 4 stars

Customer review rating (ALL Rating) 4.2/5 2,622 reviews

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Description

Hotel extras

  • Enjoy a hotel in São Paulo with pool, sauna and gym

  • Modern event hall with capacity for 100 people

  • Free for 1 child up to 11 with parents. Extra bed available for a fee.

  • 15-minute drive from Eldorado Shopping Mall

  • 20-minute drive to Sao Paulo Congonhas Airport

Our accommodation(s)

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Hotel location

Mercure Sao Paulo Pinheiros

Rua Capote Valente 500, Pinheiros
05409000 SAO PAULO
Brazil

GPS:-23.55713, -46.67558

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LA TERRINA

The La Terrina restaurant invites you to experience the flavors of classic Italian cooking. With welcoming decor reminiscent of traditional Italian villages, the menu offers fresh pasta dishes to delight your taste buds!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,622 reviews

Customer review rating 2.0/5

Nestor F. R. C. Business - Confirmed reviews ALL

The floor room was under construction, for this reason visually wasn't that confortable, neither clean. The bathroom was new, but the bathroom didn't had a drain, so the water stagnates.

Dear Nestor, Thank you for sharing your feedback regarding your recent stay. I’m really sorry to hear that construction impacted your comfort and that you experienced issues with the bathroom. We're currently renovating our rooms to enhance the guest experience, and I apologize for the discomfort this caused. Your comments are invaluable as we strive to improve our services and facilities. We hope to have the chance to welcome you back in the future for a much better experience. Best regards, Marta Z K Qualidade/Quality/Calidad

Customer review rating 4.0/5

Luiza R. L. Business - Confirmed reviews ALL

We enjoyed our stay overall. However, the hair dryer wasn’t working, and on the following day, the staff didn’t make the bed and left the dirty towels in the room. Aside from these issues, everything was great. The staff were very friendly, and the location is excellent.

Dear Luiza, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay overall, especially our friendly staff and excellent location. We sincerely apologize for the inconvenience caused by the hair dryer not working and for the shortcomings in our housekeeping service during your stay. This is certainly not the standard we strive to provide, and your comments have been shared with our team to ensure improvements are made. We truly appreciate your understanding and hope to have the opportunity to welcome you again for a much better experience. Kind regards, Maria G. Mercure SP Pinheiros

Customer review rating 5.0/5

Vittoria C. M. Families - Confirmed reviews ALL

The hotel is excellent, our stay was very pleasant and comfortable.

Dear Vittoria C. M., Thank you so much for your kind words! We're thrilled to hear you had a pleasant and comfortable stay with us. It’s always our goal to provide a great experience for our guests. We look forward to welcoming you back soon! Marta Z K Qualidade/Quality/Calidad

Customer review rating 0.5/5

Andrea R. S. Business - Confirmed reviews ALL

The installations are really old and without maintenance. Everything was heard from one room to another. The fridge made a lot of noise. The bathroom/shower was really dirty and also old, with mold.

Dear Andrea, I'm truly sorry to hear about your experience during your stay. We're currently renovating our apartments and social areas to enhance our guests' experiences in the long run. Your feedback is invaluable in helping us improve, and I hope you'll consider giving us another chance in the future. Marta Z K Qualidade/Quality/Calidad

Customer review rating 5.0/5

Juliana P. Business - Confirmed reviews ALL

The staff of the hotel was very kind, hotel was clean, gym was good as well. Liked it very much.

Hey Juliana, Thanks for your wonderful feedback! We're super happy to know that you enjoyed your stay and appreciated our location, the friendly staff (especially Lyon), and the gym facilities. Your satisfaction means everything to us! We're looking forward to welcoming you back soon! Marta Z K Quality/Calidad

Other web-users rate our hotel

  • 509 reviews 9.7/10 Location
  • 1,156 reviews 5.8/10 Room
  • 1,074 reviews 7.8/10 Service
  • 29 reviews 5.6/10 WiFi
  • 524 reviews 7.6/10 Breakfast
  • 511 reviews 4.2/10 Cleanliness
  • 366 reviews 5.2/10 Amenities
  • 168 reviews 7.9/10 Pool

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