Mercure São Paulo Pinheiros Hotel 4 stars

Two issues: (1) Internet in the room was terrible. My colleague who as 5 floors above me had the same problem; (2) I'm an Accor member but cannot get points for this stay because it was booked via a travel booking website. Otherwise, everything else was ok.

I stayed at Mercure Pinheiros for two nights, first night at a standard room, the second "superior" - and quite frankly, would rate the first higher. The main reason is the air-conditioner noisy. The standard room has a separate bedroom and with both the bathroom (which is where the machine-compressor is located) and the bedroom doors closed the noisy is slightly buffered. The superior room feels more spacious and a bit more comfortable. but even with ear plugs I had difficult to get to sleep. Bed and pillows were, in both, excellent. As any other large hotel, you do not feel particularly welcomed or embraced - but Nicole, at the front desk, was an exception.

In general the experience was positive. The staff were attentive and always willing to help. The downside was the generl state of the hotel that needs a desperate refurbishment. I am often in SP and stay in many Mercure hotels and this is one of the worst. The furnishings in the rooms are old and in ill repair, and the wifi is not stable especially for those of us that are dependant upon it for work.

It Was very pleasant. The staff cleaning my room ws most friendly as were the staff at the front dsedsk and restaurant .

Overall stay was satisfactory and as expected considering the level of the hotel. Good attention from the staff and location is great. Maybe some attention could be given to maintenance as in the living room area, out of 3 lamps, only 1 was actually working. (sala and above minibar might need to change the bulb).

2 of 4 elevator were out of service for an entire week. Also I add my frequent passenger but I never recieve my points

The experience was very satisfying, the hotel staff, reception, room service, house keeping and everyone else The food was very from service and the quality was very good.

We enjoyed your room , but service was not satisfactory. Staff forgot almost everyday to replace used towels or to add coffee sachets.

Friendly staff that work hard to welcome guests and offer help. Good reception team. But will not stay again. A waste of money. Hardly slept. Refurbished room but noisy a/c and paper thin walls meaning adjacent room TV, phone conversations and bathroom water running clearly audible. The state of the narrow corridors to the rooms is awful - with stains and marks on walls, worn out old floor covering, musky smell. Elevators not all working. Breakfast was ok, small buffet and guests can order eggs from the kitchen (but no one tells you this - I found out by overhearing someone else asking). Overall a disappointing experience. For the same cost there are MUCH better hotels nearby.

Friendly personal, cleaness in the room and flexibility, all what is needed in a business trip.

Sin sobresaltos, todo muy fluido

It was a business trip, hotel was booked by my supervisor, who was not one of the guests. At check-in, at 11 p.m. on a Friday, I was told it was absolutely necessary that I presented the credit card used in the booking process - i.e. my supervisor’s. I had to call him, passed the call to hotel’s front desk staff, they sorted it out. Why didn’t they sort it out with me, in the first place? This would have avoided the hassle. When I requested an “express check-out”, I was told I should have requested it earleir - at that time, it was not possible to set it up anymore. Which made me wake up earlier, and queue at the front desk, next morning. Utterly unnecessarily. Bad, bad c. service & experience. Neither me - nor anyone in the company - will be using this hotel chain again.

Comfortable experience, nice breakfast. I asked the receptionist to merge two of the beds but it didn't happen

Room always clean, delicious breakfast and very friendly staff.

Nice staff, good food, great location for business.