Mercure Sao Paulo Pinheiros 4 stars

Customer review rating (ALL Rating) 4.2/5 2,759 reviews

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Description

Hotel extras

  • Enjoy a hotel in São Paulo with pool, sauna and gym

  • Modern event hall with capacity for 100 people

  • No charge for children up to 11 accompanied by their parents accomodate on the same bed

  • 15-minute drive from Eldorado Shopping Mall

  • 20-minute drive to Sao Paulo Congonhas Airport

Our accommodation(s)

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Hotel location

Mercure Sao Paulo Pinheiros

Rua Capote Valente 500, Pinheiros
05409000 SAO PAULO
Brazil

GPS:-23.55713, -46.67558

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LA TERRINA

The La Terrina restaurant invites you to experience the flavors of classic Italian cooking. With welcoming decor reminiscent of traditional Italian villages, the menu offers fresh pasta dishes to delight your taste buds!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,759 reviews

TripAdvisor Rating  4.0/5  1,266 reviews

Wonderful Solo stay in Pinheiros!

TripAdvisor rating 5.0/5

JoSu63pa Solo travel - TripAdvisor review

I cannot say enough about how wonderful the staff here are! I felt 1000% safe being solo and speaking very little Portuguese. From Lucas and Guilherme at the front staff, Luca the bellhop, and the lovely housekeeping ladies (who I sadly did not get their name). The care and professionalism was exceptional!!!

Well located, but swimming poll was not available and not notified

Customer review rating 3.0/5

Nelio Families - Confirmed reviews ALL

Well located, but swimming poll was not available due to maintenance and this was not informed in advance. It was promissed a 30% discount but never delivered. The choice of the hotel was mainly based on the type and size of swimming pool, and we had to deal with a frustrated 7-year old child willing to bath in the pool. We ran out of shampoo and hair conditioner on the 2nd day.

The renovation works are taking very long and builders do not seem to care about the guests.

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

I fully understand that the hotel is renovating and it is great to see that the hotel is investing in its product. I fully understand as well that this required builders to go up and down in lifts as well as the building material, new furniture etc. However the builders do not seem to care about the guests, blocking lifts in the basement for long periods of time, constantly using lifts to go down and up in stead of using stairs for down-trips and the lift only for up-trips. On several occasions I encountered one builder in a lift going down after having blocked the lift on one of the floors for very long periods of time. I hope the building is over soon.

Have a great stay.

Customer review rating 4.0/5

B. Friends - Confirmed reviews ALL

However, hotel does not provide toothbrushes, and do not provide free tea bags and instant coffee like hotels in other places. There is no kettle to boil hot water for drinking. There is a microwave here, but you can only use the microwave to heat water.

Nice hotel, disappointing service

Customer review rating 2.0/5

Hugo D. Families - Confirmed reviews ALL

This is the second time I've stayed in this hotel. One of the reasons I chose it was the swimming pool, which I was unable to use because there was some construction work taking place.

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Other web-users rate our hotel

  • 503 reviews 9.5/10 Location
  • 1,200 reviews 6.1/10 Room
  • 1,035 reviews 7.7/10 Service
  • 22 reviews 6.4/10 WiFi
  • 556 reviews 7.2/10 Breakfast
  • 480 reviews 4.7/10 Cleanliness
  • 206 reviews 3.9/10 Value
  • 164 reviews 8.2/10 Pool

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