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Mercure São Paulo Pinheiros Hotel 4 stars

TripAdvisor rating 4.0/5 1,150 reviews
Mercure São Paulo Pinheiros Hotel
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Hotel extras

  • Easy access to the Iguatemi and Eldorado shopping centers.

  • Ideal location close to the Oscar Freire and Clínicas metro stops

  • Enjoy special dinners with piano bar evenings at the La Terrina restaurant

  • Our guests can enjoy our exclusive partnership with the Casa Natura Musical music venue

  • The perfect hotel for families! Rooms equipped with kitchenette

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Ironing servicePaying
  • Boutiques/shoppingPaying
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Pinheiros Hotel

Rua Capote Valente 500
Pinheiros
05409000
são paulo
brazil

Tel: +5511 30694000

Fax: (+55)11 30694047

Contact email

Check-in from 12h00

Check out up to 12h00

  • RODOVIÁRIA BARRA FUNDA :   Zona Oeste Rodoviária Barra Funda

  • RODOVIÁRIA TIETÊ :   Zona Norte Rodoviária Tietê

  • METRO CLINICAS :   Linha 2 - Verde Clinicas

  • METRO OSCAR FREIRE :   Linha 4 - Amarel Oscar Freire

  • By plane

    AEROPORTO DE CONGONHAS At 10km / 6 miles

  • By plane

    AEROPORTO DE GUARULHOS At 33km / 20 miles

  • By helicopter

    HOTEL GRAND MERCURE IBIRAPUERA At 6km / 3 miles

  • By car

    MARGINAL PINHEIROS At 3km / 1 miles

  • By car

    MARGINAL TIETE At 7km / 4 miles

  • By train

    ESTACAO DA LUZ At 20km / 12.43 miles

  • By train

    ESTAÇÃO BARRA FUNDA At 6km / 3 miles

  • By train

    ESTAÇÃO PINHEIROS At 3km / 1 miles

GPS :-23.55715, -46.675651

Our accommodations

Apartments fitted with 32" LCD TV, 2-seater sofa, desk, minibar, microwave, safe, central A/C, WIFI, cooking utensils, hairdryer and shaving mirror in the bathroom.

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 27m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Nespresso machine(...)

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

LA TERRINA

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The La Terrina restaurant invites you to experience the flavors of classic Italian cooking. With welcoming decor reminiscent of traditional Italian villages, the menu offers fresh pasta dishes to delight your taste buds!

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA TERRINA

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 90 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 36 people

Find out more

Our guest reviews for
Mercure São Paulo Pinheiros Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,777 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,150 reviews

Perfect

Customer review rating 4.3/5

Ricardo Business - 20/11/2019 Confirmed reviews ALL

Mercure Pinheiros has a great team working 24/7 to satisfy all their guests. Thank you take care all of my needs

Very happy with our stopover and would recommend this location to our friends and family,

Customer review rating 4.3/5

Anonymous Business - 18/11/2019 Confirmed reviews ALL

Hotel good but lifts not working properly

Its no good

Customer review rating 4.3/5

João C. R. Business - 11/11/2019 Confirmed reviews ALL

Terrible experiencie in bathroom, clogged toilet

Dear Joao Claudio, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Mediocre

Customer review rating 4.3/5

Victor A. Business - 10/11/2019 Confirmed reviews ALL

Service at the restaurant and swimming pool are the only reasons why I am still staying there

Nice location and everthing worked well.

Customer review rating 4.3/5

Anonymous Business - 06/11/2019 Confirmed reviews ALL

Helpful front desk and good b.fast. Rooms nice size and clean.

Dear Aapo L., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Quality - Mercure SP Pinheiros Hotel

Well located. Generally good service.

Customer review rating 4.3/5

Humberto Z. Business - 04/11/2019 Confirmed reviews ALL

Generally good service, except promptness at front desk which is slow and somehow cumbersome.

Dear Humberto Z., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros
Customer review rating 4.3/5

Carlos Business - 31/10/2019 Confirmed reviews ALL

it was good as usual. the only thing I did not like is that when I checked in I requested a non smoking room. I was told the one they gave me was now smoking but it was not true.

Dear Carlos, We appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. We are sorry about the room, we will take the necessary steps to ensure that this does not happen again. Thank you again for sharing your experience, and we hope your next visit will be more pleasant that the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

I have a mixed review.

Customer review rating 4.3/5

Ildefonso G. /. S. B. T. H. W. Y. Business - 29/10/2019 Confirmed reviews ALL

The service/bell boys were super helpful and I loved the breakfasts. The location is great as y. can walk any where. But I was in room 2204 and it was a wired noise. Noticed the first day but was tired to change rooms. Plus I didn’t here it in the room. It was from the fridge I think, but everyone I left the two doors from mini kitchen & fridge the noice was more intense. I have stayed at many Mercures and this one seems a little run down.

Dear Ildefonso Goncalves C., Thank y. for sharing your experience with us, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Internet Problem

TripAdvisor rating 4.0/5

pauloalmeidane2 Business - 27/10/2019 TripAdvisor review

The hotel and location are great, but the Internet was terrible and they really needs to improve that considering the location and rates The other services... Restaurant and staff are great and no complains on that part .

Dear Mr. Paulo, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. About the internet, we are very sorry. We will check it and fix the problems that you told us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

excellent

Customer review rating 4.3/5

Maria I. Business - 22/10/2019 Confirmed reviews ALL

so good

Dear Maria I., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Great experience as always!

Customer review rating 4.3/5

Maira Business - 18/10/2019 Confirmed reviews ALL

Very polite and helpful staff. Room was very nice and clean. Delicious breakfast with lots of options. Great experience as always.

Dear Maira, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Great Lodging. The Stationary Bikes remain broken after 12 months of complaining.

Customer review rating 4.3/5

Lou S. Business - 06/10/2019 Confirmed reviews ALL

The hotel is great. Restaurant is perfect. I stay at your hotel twice a month. However,I will have to find another hotel in SP. I have complained that your stationary bikes have been broken for over a year. Has anyone from the staff really tried to use them?

Dear Louis S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. We hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Chilling stay

Customer review rating 4.3/5

Anonymous Solo - 04/10/2019 Confirmed reviews ALL

It was peaceful, nothing much to report. The suite is nice and comfortable. I felt good during my stay.

Dear Leonardo, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Poor cleaness inside the rooms

Customer review rating 4.3/5

Silvia Business - 18/09/2019 Confirmed reviews ALL

I really liked the people but the cleaness inside the room was awful, I stayed there for 2 weeks and my sheets were never changed and since the first day the sheets were stained with blood (not mine)

Dear Silvia, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros Hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Nice stay.

Customer review rating 4.3/5

Carlos F. A. Business - 11/09/2019 Confirmed reviews ALL

Pleasant stay. Nice attendants, nice breakfast. Good heated swimming pool and the gym is ok.

Dear Carlos, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. We hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros
Customer review rating 4.3/5

Anonymous Business - 10/09/2019 Confirmed reviews ALL

Excellent service.

Dear Solcire C., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros
Customer review rating 4.3/5

D. Business - 07/09/2019 Confirmed reviews ALL

Very good although my early morning call was forgotten about

Dear Neil D., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. We are sorry about your morning call, we will take the necessary steps to ensure that this do not happen again. Thank you again for sharing your experience, and we hope your next visit will be better. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Bellow expectations

Customer review rating 4.3/5

Lauro B. Business - 06/09/2019 Confirmed reviews ALL

Under staffed reception leads to ling waiting check in and check out, to the point that the atendent him self excused for the situation. This creates a very bad start and ending bitter experience, specially when you are on a dayuse mode!

Dear Lauro B., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros Hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Good location, attractive, stinks of cigarette smoke, noisy.

Customer review rating 4.3/5

Jonathan F. Business - 04/09/2019 Confirmed reviews ALL

The hotel is nice visually. The cabinet edges are sharp and scratch you if you touch them, which you must do in order to access all the shelves. I would prefer that the clothes areas near the bed have doors, to hide the clutter and particularly the dirty laundry. I liked the bathroom and the water pressure in the shower. It is very strange for Americans to be not permitted to flush toilet paper. The room smells terribly of cigarette smoke, and the street noise is very loud, particularly from the bar across the street, but also, the walls are thin and you can hear the TV on the other side.

Dear Jonathan, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback and we will check the points that you told us. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Great

Customer review rating 4.3/5

Talita Couples - 27/08/2019 Confirmed reviews ALL

I liked

Dear Talita, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. We hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros
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