Mercure Sao Paulo Pinheiros 4 stars

Customer review rating (ALL Rating) 4.1/5 2,275 reviews

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Mercure Sao Paulo Pinheiros - Image 1
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Mercure Sao Paulo Pinheiros - Image 3
Mercure Sao Paulo Pinheiros - Image 4
Rua Capote Valente 500, Pinheiros, 05409000 SAO PAULO, Brazil

Description

Hotel extras

  • Close to Rebouças Convention Center and Hospital das Clínicas

  • Heated pool, spa, sauna and gym

  • Less than 5 minutes' walk from the Clínicas and Oscar Freire metro stations

  • Within easy reach of Avenida Paulista, Allianz Parque and Vila Madalena

  • Italian restaurant and connecting rooms for families

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 1 double bed

Photo out of - Superior Room with 1 double bed

27-m² apartment with detailed touches to make your stay special, including queen-size bed, ILLY espresso machine with 4 coffee capsules, full bath kit, 50" Smart TV, mini-bar, bathrobe and slippers.

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Microwave
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 27 m² / 290 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Enjoy all the comfort and practicality of a modern room! It has separate living and sleeping areas and a mini kitchen for extra privacy. Facilities include free WiFi, Smart TV, microwave and minibar.

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Microwave
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 43'/109 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

27-m² modern apartment for people with reduced mobility. Includes double bed, special amenities, minibar and 65" Smart TV, ILLY espresso machine with 4 coffee capsules and 2 bottles of water.

Max. number of persons
2
Area
From 27 m² / 290 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Modern 27-m² Deluxe Apartment with unique details, queen-size bed, minibar, 65" Smart TV and special amenities. Plus ILLY espresso machine with 4 coffee capsules and 2 complimentary water bottles.

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

27-m² apartment with modern comfort and practicality, including living room with sofa, sleeping area with queen-size double bed and 43" Smart TV, plus mini kitchen with minibar and microwave.

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Microwave
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Deluxe 27-m² apartment with modern and relaxing atmosphere for a great stay. With 3 single beds, minibar, 65" Smart TV, special amenities, ILLY espresso machine, 4 coffee capsules and 3 bottles of water.

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Single bed(s) x3

Food And Beverage

Food And Beverage Facilities

  • Microwave
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Sao Paulo Pinheiros

Rua Capote Valente 500, Pinheiros
05409000 SAO PAULO
Brazil

GPS:-23.55713, -46.67558

Telephone
Fax +55 11 3069-4047

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 222 rooms
  • 8 rooms for people with reduced mobility
  • 222 non-smoking rooms
  • 20 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Italian
  • Portuguese

Reduced mobility Facilities

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

4 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Children''s TV Channels

Well-being

Indoor heated pool

  • Covered
  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Public
  • Max Limited Height: 2.3 m / 7.546 ft

  • Parking pricing: 7.75 € 48 BRL Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

LA TERRINA

Photo out of - LA TERRINA

The La Terrina restaurant invites you to experience the flavors of classic Italian cooking. With welcoming decor reminiscent of traditional Italian villages, the menu offers fresh pasta dishes to delight your taste buds!

Cooking style
International
Chef name
Aldo TEIXEIRA
Capacity
84
Accessibility
Accessible service
05409000 Sao Paulo, Brazil
Telephone +55 11 3069-3034

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Thematic parties and animation
  • Meals by the swimming Pool
  • Musical Entertainment

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Accommodate food

  • Brunch
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

The La Terrina restaurant invites you to experience the flavors of classic Italian cooking. With welcoming decor reminiscent of traditional Italian villages, the menu offers fresh pasta dishes to delight your taste buds!

Start your day off with a comprehensive buffet breakfast and don't forget to indulge in Mercure breakfast classics, including croissants and pain au chocolat, served daily in our restaurant

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,275 reviews

Customer review rating 5.0/5

Yany U. Business - Confirmed reviews ALL

Customer review rating 0.5/5

Boris T. Business - Confirmed reviews ALL

Hey Boris, First off, please accept our sincere apologies for the disappointing experience you had during your stay with us. We're really sorry that the air conditioning issue wasn't resolved for most of your five nights, significantly affecting your comfort and sleep quality. We totally understand how frustrating it must have been to report the same problem repeatedly without getting an effective solution. Having to insist before being offered another room is definitely not the level of service we aim to provide, but I hope it was explained that we were at full capacity and therefore unable to make immediate changes. We also regret the condition of the shower in your initial room and that the cleaning issue was only resolved after you brought it to our attention. Your feedback on our maintenance procedures and communication has been taken very seriously. We acknowledge that a friendly team isn't enough if the essential aspects of the guest experience don't meet expectations. We're glad you enjoyed the friendliness of our team and our breakfast, but we understand that these positive aspects couldn't make up for the discomfort you experienced. Please know that your feedback has been shared with our management, cleaning, and maintenance teams so we can review our procedures and prevent similar situations from happening again. We sincerely regret having affected your trip and especially losing your trust. We would appreciate the opportunity to talk with you personally and address your concerns in more detail. Please feel free to use the email: ma… to schedule this conversation if you're interested. Best regards, Marta Z K Quality/Quality/Calidad

Customer review rating 4.5/5

Qingyu C. Families - Confirmed reviews ALL

Dear Qingyu C., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, found our staff accommodating, and appreciated the cleanliness of our facilities. We hope to welcome you back soon for another enjoyable experience. Maria G. Mercure SP Pinheiros

Customer review rating 4.0/5

Camila G. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Gabriel M. Business - Confirmed reviews ALL

Customer review rating 0.5/5

Boris T. Business - Confirmed reviews ALL

I got only 4 hours of sleep every night (this is accurate because I wear a sleep tracker). The AC was not working so I was very uncomfortable. I stayed for 5 nights and I told front desk every single morning that the AC was broken. You assured me every day that it was fixed and I think someone came to try to repair it but it was still broken the whole time. All the way up to the last night your staff tried to tell me that they've fixed it. I needed to get upset before they found me a new room. Outside of that the shower was not very clean in the first room. There was quite a bit of mold that was only cleaned after I specifically complained about it too. The staff was friendly and the breakfast was pretty good. This was one of the worst experiences I've ever had at a hotel. Basically had to suffer a lack of sleep on my whole trip. Not only will I not book this hotel again. I will actively tell my colleagues from Nubank to never book this hotel again. It's such a shame because otherwise, the staff that I've met were extremely friendly. The room itself was decently clean. Your maintenance department not being able to correctly diagnose whether the AC actually worked absolutely ruined the entire experience and negated the hard work of your entire staff.

Hey Boris, First off, please accept our sincere apologies for the disappointing experience you had during your stay with us. We're really sorry that the air conditioning issue wasn't resolved for most of your five nights, significantly affecting your comfort and sleep quality. We totally understand how frustrating it must have been to report the same problem repeatedly without getting an effective solution. Having to insist before being offered another room is definitely not the level of service we aim to provide, but I hope it was explained that we were at full capacity and therefore unable to make immediate changes. We also regret the condition of the shower in your initial room and that the cleaning issue was only resolved after you brought it to our attention. Your feedback on our maintenance procedures and communication has been taken very seriously. We acknowledge that a friendly team isn't enough if the essential aspects of the guest experience don't meet expectations. We're glad you enjoyed the friendliness of our team and our breakfast, but we understand that these positive aspects couldn't make up for the discomfort you experienced. Please know that your feedback has been shared with our management, cleaning, and maintenance teams so we can review our procedures and prevent similar situations from happening again. We sincerely regret having affected your trip and especially losing your trust. We would appreciate the opportunity to talk with you personally and address your concerns in more detail. Please feel free to use the email: ma… to schedule this conversation if you're interested. Best regards, Marta Z K Quality/Quality/Calidad

Customer review rating 4.5/5

Qingyu C. Families - Confirmed reviews ALL

Overall great experience and appreciated the late check out when we got one member sick and needed to stay a few hours more and rest before our flight.

Dear Qingyu C., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, found our staff accommodating, and appreciated the cleanliness of our facilities. We hope to welcome you back soon for another enjoyable experience. Maria G. Mercure SP Pinheiros

Customer review rating 4.0/5

Camila G. Business - Confirmed reviews ALL

The hotel's amenities are perfect for a business trip. I always enjoy staying here, I think this was my fourth time. The breakfast is good (could be better, but it's very good). Wifi is great! Rooms are very comfortable: the size is just right, bathrooms are very good, hot water is perfect, lights and room distribution are great. The one thing that failed me this time is that while the room looked very clean and the cleaning crew did a great job everyday, I did find a couple of tiny roaches. I don't know how common this is in São Paulo, and the cockroaches were not enormous, nor there was clearly a nest or anything. But still, two tiny cockroaches in the same room, in the span of a week... seems like maybe there could be an underlying infestation problem. I didn't feel super disgusted, I would come back to this hotel, but please please I hope the staff takes a look and tries to solve it.

Customer review rating 5.0/5

Gabriel M. Business - Confirmed reviews ALL

Great

Customer review rating 2.0/5

Gaspar O. Business - Confirmed reviews ALL

I had multiple issues during my stay, checking was slow, you need more employees, neighbors of my room were smoking weed I also reported it, I had no towels only first days had to ask directly, food buffet was slow to deliver eggs.

Dear Gaspar, I'm really sorry to hear about the challenges you faced during your stay. We appreciate your feedback on the check-in process, towel availability, and food service. Your concerns will help us improve our service, and we hope to provide a better experience next time. Best regards, Marta Z K Qualidade/Quality/Calidad

Customer review rating 1.0/5

Erika R. Solo - Confirmed reviews ALL

Upon many issues, I did not even have my room cleaned once in 4 days despite specifically asking multiple times. Front desk was kind and the only redeeming quality of the hotel.

Dear Erika, I’m really sorry to hear about the cleaning issues during your stay. It’s important for us to provide a comfortable experience, and I appreciate your feedback. We’ll certainly look into this to ensure better service in the future. Thanks for your understanding. Marta Z K Qualidade/Quality/Calidad

Customer review rating 3.5/5

Marcelo K. Families - Confirmed reviews ALL

Hotel is well located and under renovation, lobby is partially available, check-in in a temporary location. Breakfast area was completely full and seamed to be understaffed.

Hi Marcelo, Thanks for sharing your thoughts. We’re glad you liked our location! We’re currently renovating to enhance our services, and we apologize for the temporary inconveniences, including the breakfast area being busy. Your feedback is valuable as we strive to improve for our guests. Best regards, Marta Z K Qualidade/Quality/Calidad

Customer review rating 3.5/5

Augusto L. D. S. Business - Confirmed reviews ALL

Breakfast was good enough, cleaning and location were great. Check out took way too much time as the reception is under reform and there were a lot of people checking in/ checking out at the same time.

Hello Augusto, Thanks for sharing your experience with us! I'm glad you enjoyed the breakfast, cleaning, and location. I apologize for the delays during check-out due to the ongoing renovations. We're doing our best to minimize the impact on our guests. We appreciate your understanding. Marta Z K Qualidade/Quality/Calidad

Customer review rating 3.5/5

Jose F. S. Families - Confirmed reviews ALL

boa

Olá, Jose F. S.! Agradecemos seu feedback! Estamos renovando nossos apartamentos e planejamos melhorar as áreas sociais, incluindo o espaço do café da manhã, para proporcionar uma experiência mais agradável. Esperamos vê-lo novamente em breve para que possa perceber essas melhorias. Marta Z K Qualidade

Customer review rating 5.0/5

Rodrigo N. S. Families - Confirmed reviews ALL

Mercure Pinheiros is a great option to stay in São Paulo due to it’s location and neighborhood full of services.

Caro Rodrigo, Agradecemos sinceramente por suas palavras sobre a localização e o ambiente do Mercure Pinheiros. Estamos felizes em saber que sua estadia foi agradável e que nossa proposta atendeu às suas expectativas. Atenciosamente, Maria G. Mercure SP Pinheiros

Customer review rating 3.0/5

Liau P. C. Business - Confirmed reviews ALL

we stayed a week with big team like 10pax however i noticed my room is not under new renovation than others and more costly. i was staying at Lv 7, room. 1070

Dear Liau P. C., Thank you for your feedback regarding your recent stay. We understand your concerns about the room's condition and sincerely apologize if it did not meet your expectations. We appreciate your comments and will take them into consideration as we continue to enhance our guest experience. Best regards, Maria G. Mercure SP Pinheiros

Customer review rating 1.0/5

Patrishia W. Families - Confirmed reviews ALL

The front desk staff was nice. However, when we reached our room on the 6th floor, we were extremely disappointed. The floor had damaged/missing pieces. The bathroom looked like it had mold and mildew. I didn’t even want to shower in it because it looked like it hadn’t had a proper cleaning in a very long time. The toilet paper holder continued to fall off the wall. Complete nightmare.

Dear Patrishia W., Thank you for taking the time to share your experience with us. I sincerely apologize for the condition of your room and the issues you encountered during your stay. Cleanliness and maintenance are of utmost importance to us, and your comments will be reviewed with our team to ensure that improvements are implemented. We would also like to inform you that our hotel is currently undergoing renovation work as part of ongoing improvements aimed at providing a more modern, comfortable, and welcoming environment for our guests. We understand that such works may cause occasional inconveniences, and we truly appreciate your patience and understanding during this period. It is encouraging to know that you found our reception staff friendly, and we are grateful for the recognition of their efforts. We hope that you will give us another opportunity to welcome you back and provide a greatly improved experience. Sincerely, Maria G. Mercure Sao Paulo Pinheiros

Customer review rating 1.0/5

Steven B. Families - Confirmed reviews ALL

We had high hopes when we saw the lobby. However when we went to our room on the 6th floor we were extremely disappointed. Parts of the floor were completely damaged. The room looked old and completely outdated. The bathroom was disgusting. I wasn’t sure if it was mold of the tiles or it just hadn’t been properly cleaned. We would not stay here again.

Dear Steven B., Thank you for sharing your feedback regarding your recent stay. I am disheartened to learn that your experience did not meet expectations, particularly concerning the condition of your room and bathroom cleanliness. We strive to maintain high standards and your comments will be reviewed with our housekeeping team to ensure necessary improvements. It is disappointing to hear that you felt let down after your initial impression of our lobby. We appreciate your insights as they assist us in enhancing our services. Sincerely, Maria G. Mercure SP Pinheiros

Customer review rating 5.0/5

Paul L. G. Solo - Confirmed reviews ALL

nice place and very good people working there. thank you

Dear Paul, Thank you for your kind words regarding our staff and the overall experience at Mercure Sao Paulo Pinheiros. We are delighted to hear that you found our team supportive and enjoyed your stay. Your feedback is greatly appreciated. Best regards, Maria G. Mercure SP Pinheiros

Customer review rating 4.5/5

Ian S. Business - Confirmed reviews ALL

From the start to the end, I had a great experience. The continental breakfast was much better than I was accustomed to in the United States. The room was clean and had everything that I needed.

Dear Ian, Thank you for your kind words regarding your stay at Mercure Sao Paulo Pinheiros. We are delighted to hear that you enjoyed our continental breakfast and found your accommodations satisfactory. Your positive feedback motivates us to maintain our high standards. Best regards, Maria G. Mercure SP Pinheiros

Customer review rating 5.0/5

Yunus T. Business - Confirmed reviews ALL

All went nicely at Hotel Mercure. There are many facilities and it is centrally located in the nice neighborhood of Pinheiros.

Dear Yunus, Thank you for your positive feedback regarding your stay at Mercure Sao Paulo Pinheiros. We are delighted to hear that you found our staff attentive and appreciated our location and facilities. Your kind words motivate us to maintain our high standards. Best regards, Maria G. Mercure SP Pinheiros

Customer review rating 4.0/5

Andrew J. T. Business - Confirmed reviews ALL

Had a nice stay for 6 nights, at a conference. Rooms were comfortable, although a little dated. Restaurant was good. Enjoyed the pool and Sauna. Would stay again,.

Dear Andrew J. T., Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed our neighborhood, friendly staff, and the amenities we offer. Your feedback on the room updates is appreciated, and we hope to welcome you back soon. Maria G. Mercure SP Pinheiros

Customer review rating 0.5/5

Johanna F. Business - Confirmed reviews ALL

The staff are lovely but hardly speak any English. The rooms are very tired and run down and mine not very clean. The hotel is currently being renovated, so maybe other rooms are better. The location is good but one is stuck in traffic surrounding it at any time of the day. I would not stay here again.

Dear Johanna, Thank you for sharing your thoughts with us. I’m glad to hear that you found our staff lovely, but I truly regret that the cleanliness and condition of your room didn’t meet your expectations. We’re aware of the renovations and hope they’ll enhance our guests' experience in the long run. I understand the traffic can be challenging, and we appreciate your feedback as it helps us improve. We hope you’ll reconsider and give us another chance in the future. Best wishes, Marta Z K Qualidade/Quality/Calidad

Customer review rating 4.0/5

Martin A. Solo - Confirmed reviews ALL

Front desk team truly friendly, helpful, attentive and accommodating. Kudos to Mateus, Felipe, Isa, Guilherme and reservations manager Ricardo for their outstanding customer service. Convenient location, comfortable room. The only minus here is the hotel is/was undergoing extensive renovations, both on the inside and outside. There was noise, dust and paint smell on my floor. Having to enter and exit the building via the steep garage ramp was an incovenience. I wish the Accor site would have had an alert about the ongoing renovation, so guests would be aware what to expect and be prepared to endure the inconveniences. However, overall my experience was positive, mostly thanks to the front desk team effort, care and dedication.

Hi Martin, Thank you so much for your kind words about our front desk team! It’s wonderful to hear that Mateus, Felipe, Isa, Guilherme, and Ricardo made your stay enjoyable with their exceptional service. We truly appreciate your feedback regarding the renovations. We're actively working on improving the hotel for our guests, but we understand that noise and dust can be a hassle. We're sorry for any inconvenience this may have caused during your stay. We recognize how important it is for our guests to be informed about ongoing changes, and we’ll take your suggestion into consideration for future communications. We’re glad you enjoyed the comfortable room and convenient location, and we hope to welcome you back soon to experience the improvements! Best regards, Marta Z K Qualidade/Quality/Calidad

Other web-users rate our hotel

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  • 538 reviews 3.8/10 Cleanliness
  • 463 reviews 6.9/10 Breakfast
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  • 153 reviews 7.5/10 Pool

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