Mercure São Paulo Pinheiros Hotel 4 stars

Friendly staff!!

The room was comfortable, and nice , also the breakfast was great! Only thing, from my room the internet was very slow.

All good, but the staff cuts have been a bit radical. The main problem was waiting a VERY LONG TIME to get the car back from the car park, which is now run by ONE PERSON. This is a bit ludicrous. The same person has to deal with the whole functioning of the car park, which serves not only the hotel but the residents in the building.

Fantástic!

great room, recently decorated, staff is amazing, special thanks to Johnny manager of the restaurant, he was so kind with my kid and I.

Worst towels I've ever had in my life, looked overused and felt like sandpaper on the skin. Restaurant staff was unable to provide information on whether there were vegan options for breakfast, citing omelette with vegetables as a vegan option afterwards. Reception not very welcoming either. TripAdvisor rates Mercure Pinheiros as a 4 star hotel, but I truly doubt it. I'm not coming back to this one.

Cortesia na chegada, check-in, room service, restaurante...

Hotel was mostly good, great location, good swimming pool and ok breakfast. Rooms were pretty small but clean.

Good stay.

I am tired of cleaning the house and working nonstop, de to my life and pandemics. So for my birthday I bought a stay with my son and brother in another room. I had dinner and woke up fresh the next day! It was amazing, I had an exceptional idea because waking up in another neighborhood, even in the same city, made perspective so different and arose our curiosity to walk, to window shop, to stop in cafes, the meet people we haven’t seen in ages! The ONLY thing I have to say is that my son was a bit bored, because my brother does not entertain well. Maybe a billiard table somewhere could have made the difference! Thank you so much, guys! I LUV YOU!!!

Great emplyee team, allways trying to please and inform us.

I was very upset with the last weekend stay, because the quantity off clorium on the pool, on the sunday night, was really high. My girlfriend is still having alergic reactions because of it. We really loved the hotel, it was perfect. Even the pool was awesome on friday and saturday, but on sunday night they exagerated on the clorium treatment of the water.

The hotel and location are great, but the Internet was terrible and they really needs to improve that considering the location and rates The other services... Restaurant and staff are great and no complains on that part .

I use to stay in this hotel for more than 15 years, at least once a month. Cost-benefit ratio is good, and almost all employees already know me. They know exactly what I want, and are very kind. And location is absolutely perfect.

Perhaps it is a factor of staying in Sao Paulo where city space is clearly at a premium, with many high rise buildings, but the hotel lacked outside space. It had a lovely huge foyer which would benefit from perhaps opening up more readily (bi-fold doors) into small garden area - with perhaps a coffee bar? The outside space was being renovated, but instead of park benches, some more comfortable seating, soft loungers, seating around tables would be more pleasant. Pool, odd that with swimsuit on and when wet, users have to walk through gym area - not encouraging for the more body conscious of us. Rooms nice, but for standard of hotel, I would have thought larger shower/bath towels, better quality accessories. No kettle - wouldn't think to heat water in a microwave. Restaurant - lovely food, lovely service. Piano bar area a nice touch but a little squashed (why not use that foyer area a bit more). Reception really helpful, friendly and accommodating. People sell the hotel - well done to all the staff (including housekeeping who kept my room pristine).