Mercure Sao Paulo Pinheiros 4 stars

Customer review rating (ALL Rating) 4.1/5 2,394 reviews

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Description

Hotel extras

  • Close to the Rebouças Convention Center and Hospital das Clínicas.

  • With heated pool, spa, sauna, and gym.

  • Less than 5-minutes from the Clínicas and Oscar Freire subway stations.

  • Easy access to Avenida Paulista, Allianz Parque and Vila Madalena

  • Italian restaurant and connecting rooms for families

Our accommodation(s)

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Room 1

Hotel location

Mercure Sao Paulo Pinheiros

Rua Capote Valente 500, Pinheiros
05409000 SAO PAULO
Brazil

GPS:-23.55713, -46.67558

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LA TERRINA

The La Terrina restaurant invites you to experience the flavors of classic Italian cooking. With welcoming decor reminiscent of traditional Italian villages, the menu offers fresh pasta dishes to delight your taste buds!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  2,394 reviews

Customer review rating 1.0/5

Leonardo R. D. F. Families - Confirmed reviews ALL

Customer review rating 3.0/5

Cintia K. H. Business - Confirmed reviews ALL

Hi Cintia, hank you for your feedback. We are sorry to hear that your stay did not meet your expectations. We regret the maintenance and cleanliness issues you experienced, including the damaged shower fixture, mold, water leakage, worn furnishings, and the condition of the towels, bedding, and refrigerator. These are not the standards we strive to provide. We appreciate you taking the time to compare your experience with a previous stay at Mercure Alamedas. While we understand the comparison, we regret that your experience with us did not meet the level of quality and comfort you expected from the Mercure brand. Your comments have been shared with the responsible teams for review and improvement. We appreciate your loyalty to the Mercure brand and are sorry this experience did not reflect the quality you expected. Marta Z K Qualidade/Quality/Calidad

Customer review rating 5.0/5

Nathan M. Couples - Confirmed reviews ALL

Hi Nathan, Thank you so much for your wonderful feedback! We're thrilled to hear you had an awesome time and that Guilherme made such a positive impact on your stay. We'll be sure to share your kind words with him. As for the pillows, we appreciate your suggestion and will certainly take it into consideration for future improvements. We can't wait to welcome you back for another special stay! Best regards, Marta Z K Qualidade/Quality/Calidad

Customer review rating 2.0/5

Lei W. B. Business - Confirmed reviews ALL

Dear Lei W. B., I'm truly sorry to hear about the cleanliness and noise issues you experienced during your stay. We strive for high standards, and it's clear we fell short this time. Your feedback is invaluable, and I'll ensure our housekeeping team is made aware to prevent this from happening in the future. Thank you for bringing these matters to our attention, and I hope you’ll consider staying with us again. Marta Z K Qualidade/Quality/Calidad

Customer review rating 4.5/5

Alejandro C. I. Business - Confirmed reviews ALL

Prezado Alejandro, Agradecemos imensamente pelo seu feedback positivo. É gratificante saber que sua estadia foi agradável e que nossa localização e café da manhã atenderam suas expectativas. Esperamos recebê-lo novamente em sua próxima visita. Atenciosamente, Maria G. Mercure SP Pinheiros

Other web-users rate our hotel

  • 471 reviews 9.6/10 Location
  • 1,127 reviews 5.9/10 Room
  • 1,073 reviews 7.6/10 Service
  • 29 reviews 3.7/10 WiFi
  • 531 reviews 4.1/10 Cleanliness
  • 475 reviews 7.4/10 Breakfast
  • 150 reviews 7.2/10 Pool

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