Mercure Sao Paulo Pinheiros 4 stars

Customer review rating (ALL Rating) 4.2/5 2,603 reviews

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Description

Hotel extras

  • Enjoy a hotel in São Paulo with pool, sauna and gym

  • Modern event hall with capacity for 100 people

  • Free for 1 child up to 11 with parents. Extra bed available for a fee.

  • 15-minute drive from Eldorado Shopping Mall

  • 20-minute drive to Sao Paulo Congonhas Airport

Our accommodation(s)

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Hotel location

Mercure Sao Paulo Pinheiros

Rua Capote Valente 500, Pinheiros
05409000 SAO PAULO
Brazil

GPS:-23.55713, -46.67558

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LA TERRINA

The La Terrina restaurant invites you to experience the flavors of classic Italian cooking. With welcoming decor reminiscent of traditional Italian villages, the menu offers fresh pasta dishes to delight your taste buds!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,603 reviews

Customer review rating 0.5/5

Mithunlal P. K. Business - Confirmed reviews ALL

please e-mail me the invoice for the stay urgently

Dear Mithunlal P. K., Thank you for your feedback regarding your invoice. We understand the importance of receiving documentation. We have sent to the e-mail you provided when you checked in. Please let us know if you need further assistance. Regards, Mercure Sao Paulo Pinheiros

Customer review rating 3.5/5

Jose M. M. Y. Business - Confirmed reviews ALL

Sounds like if they are constructing something inside your room. Thank god I brought my earplugs otherwise I would not be able to sleep, for real. Apart from that the room is big which is great.

Hi Jose M., I’m sorry to hear that noise from our ongoing renovations affected your sleep. We’re working hard to improve our facilities and truly appreciate your understanding during this process. I’m glad you enjoyed the spacious room! Best regards, Marta Z K Qualidade/Quality/Calidad

Customer review rating 1.5/5

Jorg P. A. Business - Confirmed reviews ALL

Overall a worn-down hotel. The entrance area has been a construction site for a long time. The cleanliness of the rooms was mediocre — I had to change rooms three times …

Dear Jorg, I’m truly sorry to hear that your experience wasn't up to our usual standards. We're currently renovating to enhance our guests’ experience, but I understand the construction caused inconvenience. Your feedback on cleanliness is important, and I appreciate you bringing this to my attention. Best regards, Marta Z K Qualidade/Quality/Calidad

Customer review rating 4.0/5

Joao N. D. C. Business - Confirmed reviews ALL

Renovations ongoing - which is good and needed. The to-be updated floors are quite dated and room windows sound isolation pretty poor. For the rest friendly staff, good breakfast and facilities (pool, outside garden, gym)

Hi Joao, Thanks for your feedback! We're glad you enjoyed our friendly staff and facilities. We're actively renovating to enhance our guest experience, and we appreciate your understanding regarding the ongoing updates. We hope to welcome you back soon! Marta Z K Qualidade/Quality/Calidad

Customer review rating 3.0/5

Marc P. G. Business - Confirmed reviews ALL

On arrival at the check in the Sunday 12th April, the lady at the counter could not speak any international language. And she took more than 20 minutes to check me in, I am not sure why such a delay. Generally speaking , the hotel feels run down. I know the remodelacion was going on, but my room was not in good shape, scratches and crevaces on the walls

Dear Marc, Thank you for sharing your thoughts. I'm sorry to hear that your check-in experience was less than ideal and that our staff's language skills didn't meet your expectations. We’re actively working on improving our services, and your feedback is invaluable in this process. I also apologize for the condition of your room; we're currently renovating to enhance our facilities and provide a better experience for our guests. I appreciate your understanding and patience during this transition. Looking forward to welcoming you back in the future. Marta Z K Qualidade/Quality/Calidad

Other web-users rate our hotel

  • 503 reviews 9.7/10 Location
  • 1,153 reviews 5.9/10 Room
  • 1,074 reviews 7.7/10 Service
  • 29 reviews 5.4/10 WiFi
  • 520 reviews 7.7/10 Breakfast
  • 509 reviews 4.2/10 Cleanliness
  • 365 reviews 5.4/10 Amenities
  • 165 reviews 8.2/10 Pool

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