Mercure Sao Paulo Pinheiros 4 stars

Customer review rating (ALL Rating) 4.1/5 2,685 reviews

Best price
guarantee
Mercure Sao Paulo Pinheiros - Image 1
Mercure Sao Paulo Pinheiros - Image 2
Mercure Sao Paulo Pinheiros - Image 3
Mercure Sao Paulo Pinheiros - Image 4
Rua Capote Valente 500, Pinheiros, 05409000 SAO PAULO, Brazil

Description

Hotel extras

  • Enjoy a hotel in São Paulo with pool, sauna and gym

  • Modern event hall with capacity for 100 people

  • No charge for children up to 11 accompanied by their parents accomodate on the same bed

  • 15-minute drive from Eldorado Shopping Mall

  • 20-minute drive to Sao Paulo Congonhas Airport

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Sao Paulo Pinheiros

Rua Capote Valente 500, Pinheiros
05409000 SAO PAULO
Brazil

GPS:-23.55713, -46.67558

Telephone
Fax +55 11 3069-4047

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LA TERRINA

The La Terrina restaurant invites you to experience the flavors of classic Italian cooking. With welcoming decor reminiscent of traditional Italian villages, the menu offers fresh pasta dishes to delight your taste buds!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,685 reviews

TripAdvisor Rating  3.9/5  1,288 reviews

Customer review rating 2.0/5

Georgia R. Families - Confirmed reviews ALL

We left this hotel in São Paulo feeling genuinely disappointed. We chose it for a family trip and expected a single, connected setup. Instead, we were forced to split into two separate rooms because there was no internal connecting door. Managing kids, belongings, and bedtime routines across two rooms was inconvenient and stressful, and it absolutely undermined the purpose of booking as a family. The cleanliness of our room was also unacceptable. The curtain had visible mold, which raises serious concerns about housekeeping standards and air quality. Mold isn’t just unsightly—it’s a health risk, especially for children or anyone with allergies. This alone would have prompted us to consider moving rooms if the hotel had been able to meet our original room configuration needs. The bathroom was outdated and clearly overdue for refurbishment. Worn finishes and aging fixtures created a tired, unpleasant feel that didn’t match the price or the expectations set by the hotel’s photos. Overall, the property looked like it needs significant TLC—from basic maintenance and deep cleaning to a broader refresh of guest areas.

Dear Georgia, Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your stay did not meet your expectations, especially during a family trip, which we know should be comfortable and stress-free. We regret the inconvenience caused by the room configuration. We understand how important connecting rooms are for families traveling with children, and we are sorry that we were unable to accommodate this preference. Regarding your concern about the curtains, we would like to clarify that what appeared to be mold is, in fact, discoloration caused by prolonged sun exposure on the blackout material. That said, we fully understand how this could raise concerns, and we agree that the current condition is not ideal. This item is already included in our upcoming apartment renovation plan and will be replaced as part of the refurbishment. We also acknowledge your comments about the bathroom and overall condition of the room. The hotel is undergoing a phased renovation program, and feedback like yours reinforces the importance and urgency of these improvements. Please accept our sincere apologies for the frustration and disappointment you experienced. Your comments have been shared with our management and maintenance teams, as they are essential to helping us improve. We hope to have the opportunity to welcome you back in the future, once our renovations are complete, and provide the experience you rightfully expected. Best regards, Marta Z K Qualidade/Quality/Calidad

Customer review rating 5.0/5

Martin A. Solo - Confirmed reviews ALL

Comfortable apartment with separate living room and bedroom, very good shower. Upscale São Paulo neighborhood close to shops, restaurants and a few blocks away from the subway station.

Hi Martin, Thanks so much for your kind words! We're thrilled to hear you enjoyed our location and found our front desk team helpful. Ravelli and Lucas will be delighted with your compliments. We can’t wait to welcome you back for another comfortable stay in São Paulo! Best regards, Marta Z K Qualidade/Quality/Calidad

Customer review rating 5.0/5

Bryceson K. Business - Confirmed reviews ALL

The mini bar, the gym, food, smiling staff

Hey Bryceson, Sorry for the delay in getting back to you. Thank you so much for your kind words! We're super happy to hear that you liked the mini bar, the gym, and our friendly team. We appreciate your support and can’t wait to welcome you back for another great stay! Marta Z K Quality/Quality/Calidad

Customer review rating 4.5/5

Fabricia L. O. Solo - Confirmed reviews ALL

There was construction going and noisy even at night. It stopped when I called the front desk though.

Hi Fabricia, Thank you for your kind words about our rooms and breakfast! I apologize for the noise from the construction and I'm glad our front desk was able to assist you. We're working hard to enhance our facilities and appreciate your understanding during this time. We also appreciate that you enjoyed our Halloween costumes and decoration. Best regards, Marta Z K Qualidade/Quality/Calidad

Customer review rating 2.5/5

Carlos V. D. M. C. Couples - Confirmed reviews ALL

It was a nice stay, however the hotel was under a reconstruction, we had a massive smell of paint coming into our room. No warning was provided related to it when we made the reservation neither during the stay we received warnings to keep the AC off or whatsoever that could impact our sleep.

Dear Carlos, Thank you for your feedback. I’m glad to hear you appreciated our location! I sincerely apologize for the inconvenience caused by the ongoing renovations and the strong smell of paint. We strive to minimize the impact of these improvements, and I regret that we fell short during your stay. Your comments are valuable to us, and we’ll work on better communication regarding such situations. We hope to welcome you back for a more pleasant experience in the future. Best regards, Marta Z K Qualidade/Quality/Calidad

In partnership with TripAdvisor

Other web-users rate our hotel

  • 517 reviews 9.6/10 Location
  • 1,190 reviews 5.9/10 Room
  • 1,092 reviews 7.7/10 Service
  • 27 reviews 4.3/10 WiFi
  • 517 reviews 7.2/10 Breakfast
  • 498 reviews 4.3/10 Cleanliness
  • 373 reviews 5.1/10 Amenities
  • 202 reviews 4/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Sao Paulo City

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.