Mercure Sao Paulo Pinheiros 4 stars

Customer review rating (ALL Rating) 4.1/5 2,390 reviews

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Description

Hotel extras

  • Close to Rebouças Convention Center and Hospital das Clínicas

  • Heated pool, spa, sauna and gym

  • Less than 5 minutes' walk from the Clínicas and Oscar Freire metro stations

  • Within easy reach of Avenida Paulista, Allianz Parque and Vila Madalena

  • Italian restaurant and connecting rooms for families

Our accommodation(s)

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Room 1

Hotel location

Mercure Sao Paulo Pinheiros

Rua Capote Valente 500, Pinheiros
05409000 SAO PAULO
Brazil

GPS:-23.55713, -46.67558

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LA TERRINA

The La Terrina restaurant invites you to experience the flavors of classic Italian cooking. With welcoming decor reminiscent of traditional Italian villages, the menu offers fresh pasta dishes to delight your taste buds!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  2,390 reviews

Customer review rating 0.5/5

Hugo J. S. M. Families - Confirmed reviews ALL

Dear Hugo, I’m really sorry to hear about your experience. We’re currently renovating to improve our facilities, and I understand how inconvenient that can be. Your feedback on cleanliness, the front desk service, and the check-in times is taken seriously, and we’ll work hard to improve in those areas. Best regards, Marta Z K Quality/Quality/Calidad

Customer review rating 2.0/5

Santiago G. B. Business - Confirmed reviews ALL

Hi Santiago, Thank you for your feedback. I’m glad to hear our staff made a positive impression, but I’m truly sorry to learn about the cleanliness issues in your room. We take this matter seriously and will ensure our cleaning protocols are reviewed. Your input helps us improve! Best regards, Marta Z K Qualidade/Quality/Calidad

Customer review rating 3.0/5

Luis F. Business - Confirmed reviews ALL

Hi Luis, Thank you for your feedback. We're currently undergoing renovations to enhance our guests' experience, and we apologize for the inconvenience of the basement entrance, especially with luggage. We appreciate your understanding during this time. Best regards, Marta Z K Qualidade/Quality/Calidad

Customer review rating 2.0/5

Lucas C. G. Solo - Confirmed reviews ALL

Hi Lucas, Thank you for sharing your experience with us. I’m really sorry to hear that your check-in process was confusing and took longer than expected. We strive to keep our staff informed about flight changes, and I apologize for the inconvenience you faced. Regarding the night snack, I understand how frustrating that must have been. We’ll certainly look into this to ensure clearer communication in the future. As for the room maintenance, please know that we are in the process of renovating our accommodations to enhance our guests' experience. Your feedback is invaluable in helping us improve, and I truly hope you'll give us another chance to show you a better stay. Best regards, Marta Z K Qualidade/Quality/Calidad

Customer review rating 3.5/5

Ludmila B. Business - Confirmed reviews ALL

Hey Ludmila, Thanks for sharing your experience with us. I’m glad to hear that you found your stay comfortable, but I apologize for the mix-up with your room key (which will be properly looked into because safety is a priority for us) and for the lack of a coffee machine. It's important to us that our guests feel safe and welcome, and I'm sorry we couldn't meet those expectations during your visit. I also appreciate the compliment about our colleague, who will be congratulated for their hospitality. Your feedback will help us improve our service, and I thank you for your understanding. I’m looking forward to welcoming you back, Marta Z K Quality/Quality/Calidad

Other web-users rate our hotel

  • 468 reviews 9.6/10 Location
  • 1,125 reviews 5.7/10 Room
  • 1,072 reviews 7.5/10 Service
  • 29 reviews 3.7/10 WiFi
  • 535 reviews 4.1/10 Cleanliness
  • 477 reviews 7.2/10 Breakfast
  • 354 reviews 4.5/10 Amenities
  • 151 reviews 6.8/10 Pool

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