Mercure São Paulo Pinheiros Hotel 4 stars

First, I would like to say thanks to Vagner from the front desk that did our check-in and plus, He was very friendly with me and my family, he provided to us a nice stay. The hotel is modern and clean, the location is amazing and the hotel employees super nice. The pool is amazing, but unfortunately the water was so cold that my daughter couldn't use it and she became very frustrated with this situation. I know that is not possible to close the doors due the covid-19, but I think is possible to turn on the heater to keep the water warm even with the doors open as I saw in others hotels I have been after the lockdown. (That's why I gave 9 and not 10)

The hotel was well located but the room and the toilet were too old. It needs an urgent renovation. The mattress was really good but I didnt sleep well because there were many mosquitoes inside the room even though it was on a high floor. They also should put an air conditioner in each room instead of a central one as it was pretty hot in São Paulo and central air conditioning is pretty dangerous especially now during the covid-19 pandemic.

When I made the reservation I was told that the air conditioning was off. I was going to try another hotel, when I was told that fans would be available, so I made the reservation. That night (very hot) I asked for a fan. None were available. I spent the night awake in the heat and chasing mosquitos. Did not sleep at all. Then I was told that the air conditioning was scheduled to be turned back on after I left. What changed? Covid is still with us. Was it a cost reduction measure? Mercure is considered a superior hotel. I am a Silver status and stay at the same hotel twice a month when I come to SP. I now need to find another hotel that would not put its guests through hell.

Very Clean, well located, nice room, helpful staff.

Cancelei a reserva por motivo da pandemia

The hotel location is very good, near to Avenida Paulista and Oscar Freire and other streets nearby good restaurants and shopping malls. The room was clean and comfortable and the breakfast was very good as well.

Everything ok excepto failures in key system

Overall nice hotel to stay in São Paulo. Very friendly staff and 5 star to them. Lift is an issue as i had to wait around 8 min once. Rooms are nice, but this is the first time I see a hotel bath room without a dental kit and body moisturiser as standard provision.

Very nice place, in a very good location. And an excellent attendance.

1. Room service is too bad. I asked for a club sandwich and I have to wait 1 hour and at the end I had to cancel because they never send it. 2. My room was to noisy due to a “motor sound” out side the room next to elevator 3. Restaurant too little 4. Needs to improve toilets and showers

I've stayed in the hotel for 3 weeks. I'm looking forward to go back, and enjoy being treated really well by the really gentle staff, and also enjoy that excellent breakfast every day.

Good location, clean rooms. The breakfast it was a little bit unorganized.

It was a very clean room, in general good service just a couple of comments to improve elevators were too slow and you could stay 10 min waiting for it to arrive and I asked for room service a few days and the quality/taste/image of the food was not the best

Two issues: (1) Internet in the room was terrible. My colleague who as 5 floors above me had the same problem; (2) I'm an Accor member but cannot get points for this stay because it was booked via a travel booking website. Otherwise, everything else was ok.

I stayed at Mercure Pinheiros for two nights, first night at a standard room, the second "superior" - and quite frankly, would rate the first higher. The main reason is the air-conditioner noisy. The standard room has a separate bedroom and with both the bathroom (which is where the machine-compressor is located) and the bedroom doors closed the noisy is slightly buffered. The superior room feels more spacious and a bit more comfortable. but even with ear plugs I had difficult to get to sleep. Bed and pillows were, in both, excellent. As any other large hotel, you do not feel particularly welcomed or embraced - but Nicole, at the front desk, was an exception.