Novotel Suites Wien City Donau 4 stars

Customer review rating (ALL Rating) 4.5/5 1,630 reviews

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Novotel Suites Wien City Donau - Image 1
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Radingerstrasse 2, 1020 VIENNA, Austria

Description

Hotel extras

  • Spacious 30m² suites

  • Breakfast on the quiet terrace with a view of the greenery

  • Children up to 16 years of age can stay for free in their parents' room

  • Subway connection to the city center and within walking distance of the Prater

Our accommodation(s)

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Hotel location

Novotel Suites Wien City Donau

Radingerstrasse 2
1020 VIENNA
Austria

GPS:48.224321, 16.398868

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,630 reviews

Customer review rating 4.0/5

Teik C. S. Business - Confirmed reviews ALL

Very smooth

Dear S., We would like to thank you for this kind feedback about your experience at Novotel Suites Wien City Donau. We are delighted to hear that you found our location ideal for your business needs and appreciated the smooth check-in experience. However, we regret any frustration caused by our stay requirements during peak seasons. We value your loyalty as a Classic member and strive to balance policies with guest comfort. It’s wonderful to know you enjoyed your overall stay, and we hope the convenience of our public transport access added ease to your Vienna visit. We look forward to seeing you again in the future. Best wishes, Roman Krüger, General Manager

Customer review rating 4.5/5

Konstantinos S. Families - Confirmed reviews ALL

Great location, excellent breakfast, easy check-in/-out, the family junior suite could have been divided into 2 separate rooms rather than being separated with a curtain, the built-in bathroom and toilette felt "cheap" compared to the overall quality of the suite.

Dear Konstantinos, Thank you for such a positive review. We’re thrilled you enjoyed your time with us. Your kind words about our convenient location near the U-Bahn station and the smooth check-in process warm our hearts. Families like yours appreciate how our suites cater to both comfort and practicality during city explorations. That said, we take your feedback about the suite's layout and bathroom design seriously. Our family suites are designed with flexible living spaces in mind, though we understand preferences may vary. Rest assured, we continuously explore ways to enhance our room configurations. Finally, it’s wonderful knowing our breakfast offerings added joy to your mornings. The terrace view and hearty selections aim to start each day right for both business travelers and families. We hope you made cherished memories exploring the Prater and Vienna’s historic center. We look forward to welcoming you back. Best regards. Roman Krüger, General Manager

Customer review rating 3.0/5

Gustavo G. Couples - Confirmed reviews ALL

The room was largue, but the toilet been separated from the bathroom was not a good idea - very inconvenient. We found a blood stein in the bed sheets and we only saw it once we woke up (it was under the pillow).

Dear Gustavo Thank you for taking the time to share your experience with us. We are pleased to hear that you found your suite spacious and comfortable during your stay. However, we are sincerely sorry that some aspects of your experience fell short of your expectations. We take all feedback seriously, especially regarding cleanliness, and have addressed your concerns with our housekeeping team to ensure our high standards are consistently met. Our commitment to sustainability is ongoing, and your insights will help us refine our efforts moving forward. We also appreciate your loyalty as an ALL Accor Classic member and value your continued trust in our brand. We hope to see you again on your next visit to Vienna. With very best wishes, Roman Krüger, General Manager

Customer review rating 4.0/5

Alfie I. Solo - Confirmed reviews ALL

The room is perfect clean and perfect amenities and the manager in the reception she’s very nice and friendly.

Dear Alfie Thank you for taking the time to share your experience with us. We are delighted that your stay with us was comfortable, particularly with the cleanliness of your suite and the amenities provided. Our team takes great care to ensure every guest feels at home, and we’re glad this resonated with you. A special thank you for highlighting our reception manager’s hospitality, she sets the tone for the welcoming atmosphere we strive to maintain. We regret the breakfast selection didn’t fully meet your preferences. While we take pride in offering a variety of fresh options daily, we’ll review our produce offerings to better cater to all tastes. That said, it’s wonderful to know our convenient location near the metro added ease to your explorations. We trust the easy booking process through the ALL App and your Classic status benefits enhanced your experience. Your continued loyalty means the world to us. We hope to see you again on your next visit to Vienna. With very best wishes, Roman Krüger, General Manager

Customer review rating 3.0/5

Hana R. Couples - Confirmed reviews ALL

This was our repeat visit and we have been thinking whether to return for a longer stay later this year. Although we like the location, we have some reservations. We liked: - smooth and welcoming check-in - pleasant experience at the bar (welcome drink) We did not like: - cold room (it took almost two days for the room to warm up) - blanket sheet made inside out - requested amenities were not filled completely on Friday (first attempt) and Saturday (second attempt) - inattentive and disinterested check-out (nobody asked how our stay was)

Dear Hana, Thank you for taking the time to review your recent stay We are delighted that your arrival was smooth and that you found our welcome drink at the bar enjoyable. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your comments about the room comfort and housekeeping services have been noted, and we will address these points with our team. Please know that our front desk is always available to assist with any concerns during your stay. Nonetheless, we hope our convenient location near public transport and the Prater continues to be a highlight for your future visits. We hope to have the pleasure of welcoming you back on a future visit. Best regards, Roman Krüger, General Manager

Other web-users rate our hotel

  • 1,420 reviews 9.4/10 Location
  • 1,709 reviews 8.2/10 Room
  • 1,056 reviews 8.2/10 Service
  • 24 reviews 8.2/10 WiFi
  • 1,088 reviews 8.3/10 Comfort
  • 791 reviews 7.7/10 Breakfast
  • 688 reviews 8.3/10 Cleanliness
  • 268 reviews 5.9/10 Value

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