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Novotel Suites Wien City Donau Hotel

Customer review rating 4.5/5 614 reviews

ALLSAFE approved hotel

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Novotel Suites Wien City Donau
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+ 6 Services

Hotel extras

  • Spacious 323 sq. ft. (30 m²) suites, breakfast area with views of the green surroundings

  • Hearty buffet breakfast, terrace with peaceful garden

  • Two children stay in their parents' room free of charge

  • 15-minute walk to the trade fair, 10 minutes to the city center by U-Bahn

  • Cozy bar, Boutique Gourmande, drinks and snacks available round the clock

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Suite for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutique Gourmande Paying
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Snack & beverage machine Paying
Leisure and activities
  • Fitness centre
Business services
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Suites Wien City Donau

Radingerstrasse 2
1020 vienna
austria

Tel: +431245880

Fax: (+43)1/24588188

Check-in from 15h00

Check out up to 12h00

  • WIEN MESSEGELAENDE :  11A VORGARTENSTRASSE

  • U1 :  U1 VORGARTENSTRASSE

  • By plane

    VIENNA SCHWECHAT At 20km / 12.43 miles

  • By boat

    SCHIFFAHRTSZENTRUM DDSG At 0.5km / 0.31 miles

  • By car

    HANDELSKAI At 3km / 1.86 miles

  • By car

    PRATER At 3.5km / 2.17 miles

  • By car

    REICHSBRUECKE At 1km / 0.62 miles

  • By train

    SUEDBAHNHOF At 6km / 3 miles

  • By train

    VIENNE/WIEN At 1.5km / 0.93 miles

  • By train

    WESTBAHNNHOF At 6km / 3 miles

GPS :48.224321, 16.398868

Our accommodation(s)

Our restaurants and bars

BAR

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Our guest reviews for
Novotel Suites Wien City Donau

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

614 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,038 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

excellent

TripAdvisor rating 5.0/5

clairechassagne Family - 05/03/2020 TripAdvisor review

Big warm and comfy room. The beds were amazing. There was a shower and a tub in the room for 3 guests and a separate toilet. Great breakfast. Great service. Very close to the metro that gets you in the centre in 5 minutes.

Dear Guest, wow, thank you so much for your wonderful feedback and for being our guest at Novotel Suites Wien. I will definitely share all of your comments and kind words with my colleagues. It is always great to receive positive feedback and to see our hotel from our guest's point of view. We hope that we were able to meet most of your expectations and that the room, the location, the breakfast and our team made your stay even more enjoyable. We would be very grateful to get the chance of welcoming you as our guest again someday and try our best to offer you a great stay then. Best regards, Michaela Kaineder

Always pleased to return

Customer review rating 4.5/5

Anonymous Couples - 10/02/2020 Confirmed reviews ALL

Friendly personnel, pleasant room situation, especially when we get our favorites( up high and court side), well equipped, clean.

Dear Erika W., thank you very much for your wonderful feedback and for being our guest at Novotel Suites Wien. It is great, that you especially liked our team, the room and the cleanliness. I will definitely share your comments with my colleagues. Moreover, we hope that we were able to meet your expectations and you can at any time send us an e-mail with further feedback. Our doors are always open for your next stay. Thank you again for your feedback. Best regards, Michaela Kaineder

Great stay in Wien

TripAdvisor rating 5.0/5

Cristianraileanu 10/02/2020 TripAdvisor review

It was a great family weekend in Wien. The hotel is well located close to the metro station and 1 mile away from the Prater amusement park and train stations that has great connection to the airport. The neighborhood is nice and quiet. The hotel is renovating and we stayed in a new room that was well organised and nice. Good sleep quality. Breakfast was diverse and good. Also the internet access was excellent.

Dear Guest, thank you very much for sharing your wonderful feedback with us and for being our guest at Novotel Suites Wien. We are happy, that you especially liked the location, the new rooms and the breakfast. I will definitely share your comments with my colleagues. Moreover, we would be very greatful, if we were able to meet your expectations. The feedback of our guests is really important for us, so you can send us an e-mail with further feedback at any time. Our doors are always open for you. Best regards, Michaela Kaineder

One night on the way back

TripAdvisor rating 5.0/5

StefaDakiCaka 10/02/2020 TripAdvisor review

My family and I have resided in the previous years and we've always been satisfied primarily staff. The only thing that bothered us was the interior that is worn. It was a big surprise and a pleasant everything was renovated. I can only say BRAVO. Breakfast is excellent .Hotel is in a prime position on one side of the Danube and on the other hand close to downtown. I have to commend the reception and Mrs. Hertschel Lisa, kind and professional.We'll be back again .

Dear Guest, thank you very much for sharing your detailed and positive feedback with us and for choosing Novotel Suites Wien for your stay. We hope you enjoyed your stay to the fullest and that we were able to meet your expectations. It is great, that you took some positive impressions with you and that you especially liked the breakfast, the location and our team. I will definitely share your kind words with my colleagues. Moreover, we appreciate all kinds of comments, therefore let me express my sincere apologies, if the state of our hotel possibly lowered your comfort. Unfortunately our hotel is already a little bit older and needed a refreshment, but as you already mentioned, a renovation started recently and we hope that we can improve the atmosphere then. We would be very grateful to get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder

Good mid-scale

TripAdvisor rating 4.0/5

185tamas 24/01/2020 TripAdvisor review

Nice hotel with good location. It was under renewing at our stay, but it did not disturb us. Everything was fine. The place for breakfast is far too small, you can expect queue for the table (10-15 min). Also the breakfast item were slowly refilled. Anyway, I recommend the hotel for short stays.

Dear Guest, thank you very much for sharing your impressions about your stay with us and for choosing and recommending Novotel Suites Wien. We hope you enjoyed your stay and that we were able to meet most of your expectations and that you took many positive impressions from your stay with you. Moreover, we are grateful for all kinds of comments and suggestions for improvement. I will definitely forward all of your experiences to my colleagues. Let me express my sincere apologies for any inconvenience at the breakfast buffet. Unfortunately our public area is due to the building structure rather small which can lead to waiting times in the morning. We hope that your daily planning hasn't been negatively affected by this aspect. Eventhough this is not an adequate excuse, but our team introduced the "breakfast traffic light" to make it easier to estimate the peak times at the buffet. Moreover, there will be a renovation of the public area, but we don't have any further information yet. Anyway, we hope you had a good time and that we will get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder

great

Customer review rating 4.0/5

Anonymous Families - 16/01/2020 Confirmed reviews ALL

hotel great good location near an underground stop

Dear James M., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Fietzke-Schreiber Resident Manager

Very good!!

TripAdvisor rating 4.0/5

Nana-friends Couples - 15/01/2020 TripAdvisor review

The hotel has very friendly staff and spacy rooms. It’s location is in a quiet neighborhood just 200m from the metro station. It is a very good value for money choice. They are renovating their rooms and we hope that in our next visit to Vienna we will enjoy a “new” room.

Dear Guest, thank you so much for your wonderful feedback and for being our guest at Novotel Suites Wien. We are happy, that you took many positive impressions with you and especially liked the location and our team, which I will definitely share with my colleagues. We would be very grateful to get the chance of welcoming you as our guest again someday. Our doors are always open for you. Best regards, Michaela Kaineder

Novotel suites Wien City Donau

TripAdvisor rating 5.0/5

nukeharimurti Family - 06/01/2020 TripAdvisor review

Very close to U-bahn Station. All the staff are very and deliver a good service. Clean Rooms, seperated between toilet and bath room. Complete with microwave oven. Located in the quite and well maintained environment.

Dear Guest, wow, thank you so much for your wonderful feedback and for being our guest at Novotel Suites Wien. We hope you enjoyed your stay to the fullest and that we were able to meet most of your expectations. It is great, that you took many positive impressions from your stay with you and I will definitely share your kind words with my colleagues. We are happy, that you especially liked the location, the rooms and its facilites and our team. Our doors are always open for you. Best regards, Michaela Kaineder

very nice stay at Novotel Suites Wien City Donau

TripAdvisor rating 5.0/5

valif18 Family - 06/01/2020 TripAdvisor review

I;ve got an upgrade of the room to a renovated one at the 7th floor. We liked the hotel because is very close to an underground station and in 5 minutes you get to the city centre. The rooms are bigger than other hotels and was plenty of space for us. In front of the hotel you have a cafe and couple of markets. People from reception desk very helpful and friendly. Fast chek-in and out. The price was higher than summer probably due to New Years eve.

Dear Guest, wow, thank you so much for your great and detailed feedback and for being our guest. We hope you enjoyed your stay to the fullest and that we were able to meet most of your expectations. It is great, that you took so many positive impressions from your stay with you and I will definitely share your kind words with my colleagues. Our doors are always open for you. Best regards, Michaela Kaineder

Superb Accommodation

TripAdvisor rating 5.0/5

Therese_Amato Family - 29/12/2019 TripAdvisor review

I highly recommend Novotel Suites Wien City Donau for their excellent customer service, cleanliness and comfortable rooms. We were a group of 18 persons and we all had a spacious suite where we could fit in comfortably with our families. The location of the hotel is central and there is the underground available in the same street. Breakfast is excellent. Good value for money and highly recommended

Dear Guest, wow, thank you so much for your wonderful feedback and for being our guest. I will definitely share your kind words with my colleagues. We hope that we provided you the stay you wished for and that we will get the chance of welcoming you as our guests again. Our doors are always open for your next stay. Best regards, Michaela Kaineder

currently being renovated

TripAdvisor rating 3.0/5

Alice S Solo travel - 21/12/2019 TripAdvisor review

Didn't like the new room format - no table, TV (large flat screen) fixed to the wall. This is way worse than the standard style of being on a movable bracket than can be swiveled to any direction and can be seen from anywhere in the room. Hope you make changes.

Dear Guest, thank you very much for taking the time to share your feedback with us and for being our guest at Novotel Suites Wien. First of all, we hope that you had a good time in Vienna, eventhough we are really sorry, if we weren't able to meet your expectations. We appreciate all kinds of comments and suggestions for improvement. Because we recently renovated the rooms, we are thankful for our guest's view, but we have to wait some time before we can decide to make adjustments. In terms of the table, we unfortunately don't have an adequate excuse, but they will be delivered soon. Anyway, we hope that you also took some positive impressions from our hotel with you and that we will get the chance of welcoming you as our guest again and better serve you then. Best regards, Michaela Kaineder

Not clean and reception guys are very rude

TripAdvisor rating 1.0/5

carlosmiguelp986 Family - 18/12/2019 TripAdvisor review

Bathroom are smelly. You should improve this. Breakfast have poor quality. Reception guys are rude. I realize this novotel have the same quality of a ibis budjet and its much more expensive. I am not going to came back to this hotel

Dear Guest, thank you very much for taking the time to share your feedback with us and for being our guest at Novotel Suites Wien. First of all, we hope you had a pleasant time in Vienna eventhough I would liked to express my sincere apologies for not fulfilling your expectations. We appreciate all kinds of comments and suggestions for improvement and I will definitely share them with my colleagues. It shouldn't occur that your comfort is lowered by a lack of cleanliness. Unfortunately our hotel is already a little bit older and needs a refreshment in some areas. Eventhough this is not an adequate excuse, but we are pleased to inform you that a renovation started recently and we hope to get our problems solved by then. Concerning the breakfast, we try to meet as many tastes as possibly and use fresh products from local producers, but we are always open for suggestions for improvement, to possibly make some adjustments. We are really sorry, if the buffet didn't offer, what you wished for. In terms of our team, we definitely don't want that our guests don't feel appreciated. You can at any time send us an e-mail with uncomfortable situations. Anyway, we would be very grateful to get the chance of welcoming you as our guest again someday and better serve you then. Best regards, Michaela Kaineder

Hotel is close to Prater

TripAdvisor rating 3.0/5

kadarm2017 Couples - 13/12/2019 TripAdvisor review

We were not informed that the hotel was being renovated. We only knew this when we arrived. We got a renovated room, but there was no table and no microwave. At 7am on Saturday we woke up to the noise of work. Shouldn't you have some discount? Besides, we are glad that the hotel was renovated because the rooms were already quite worn.

Dear Guest, thank you very much for sharing your impressions about your stay with us and for choosing Novotel Suites Wien. First of all, we hope you enjoyed your time in Vienna and also took some positive impressions from your stay with you. We hope you felt comfortable in the newly renovated rooms. If you want to share any further feedback with us, you can at any time send us an e-mail. After the renovation, it is really essential for us, if the guests share their user experience with us. Let me express my sincere apologies for any inconvenience which affected your stay negatively. We are sorry, that we coulnd't meet your expectations and that possibly noise disturbances lowered your comfort. Unfortunately we have to carry out the renovation during the daily business, which can sometimes be a burden for our guests, but we try to keep the rest periods as good as possilby. Again, we would like to apologize, but we hope that we will get the chance of welcoming you as our guest and better serve you then. Best regards, Michaela Kaineder

Definitely calls for refurbishment, and the staff for re-training

TripAdvisor rating 2.0/5

KaperJKM Family - 17/11/2019 TripAdvisor review

I used this hotel some 4 years ago, and was satisfied. So going to Vienna it was a natural decision to use it again. And the location is still convenient. That's as for benefits. The furniture was old and in bed shape. Carpet had very bad stains near the head of the bed. Looked a bit like dried barf ... As for service - I'm disguested. Room maid went into our room while we were in (twice during 2 days of stay: once without even knocking the door, second time just knocking an immediately without waiting for a prompt she come in). On arrival I've been asked whether want to pay at check-out - and agreed to that, but informed the reception that I plan to use some loyalty points to pay. What happened on check-out - the hotel charged in full the card I used for reservation in web system early morning.on departure day. We managed to clarify this (I hope - still got no reimbursement on card account) but I lost 15 minutes+ on check-out. If I knew it takes that long, may be I'd give up but on the orther hand, I clearly communicated on arrival and moreover that was the receptionist who asked when and how I plan to pay for the stay. So until the staf is re-trained and the necessary refurbishment works are finished - I do not recommend this hotel.

Dear Guest, thank you very much for sharing your detailed feedback with us and for choosing Novotel Suites Wien. First of all, we hope you could take many positive impressions from your time in Vienna with you. Nevertheless, we would really like to apologize for any inconvenience. It shouldn't occur that your comfort is lowered by a disturbance from our housekeeping team or the state of our hotel. Therefore we are pleased to inform you that the renovation of the rooms is in progress and will be completed by the end of March 2020. In terms of the problems at check-out we are also sorry for the problems. The credit card was not charged, but our receptionist has made a pre-authorization. Unfortunately, this process is always indicated by the credit card company as a charge to the cardholder. We are also sorry that you had to wait so long at check-out but the redemption of points takes time. Therefore we kindly ask for your understanding. Anyway, we would be very happy, if we would get the chance of welcoming you as our guest again someday. We will try our best to better serve you then. Best regards, Michaela Kaineder

Not the right hotel to saty

TripAdvisor rating 1.0/5

Sherpa66274039265 Business - 12/11/2019 TripAdvisor review

Worst experience i had in any of hotels i have stayed in last few years. There were no tea bags on room and despite reminder next stay also same was repeated. No courtesy to get that delivered to room and had to all the way to pick from reception.

Dear Guest, thank you very much for sharing your impressions about your stay with us and for being our guest at Novotel Suites Wien again. First of all, we hope that you could enjoy your time in Vienna anyway. Nevertheless, let me express my sincere apologies for any inconvenience during your stay which affected your stay negatively. In terms of the missing tea bags, I will definitely forward your experience to our housekeeping team. May I kindly ask you to write us an e-mail with the concrete situation you had with our reception team? It shouldn't occur, that you don't feel appreciated by them, but on days with many departures and arrivals it can lead to stressful situations for our front-office team, which makes it difficult for them to leave the reception. Again, we are really sorry for not fulfilling your expectations, but we hope that you also took some positive impressions with you. You are always welcome to share further feedback with us via e-mail. Our doors are always open for you and we hope to get the chance of welcoming you as our guest again and better serve you then. Best regards, Michaela Kaineder

Excellent experience

TripAdvisor rating 5.0/5

ElenaD3873 Family - 28/10/2019 TripAdvisor review

We enjoyed every minute of our stay at the hotel. Maximum two minutes walk from Vorgartenstrasse metro station. Therefore 6 minutes from St. Stephens Cathedral. Very spacious, quiet and clean room. Very close to supermarkets. Definitely recommend for staying with your family.

Dear Guest, wow, thank you so much for your great feedback and for being our guest. We are happy, that you took so many positive impressions from your stay with you and that you especially liked the location and the rooms. Our doors are always open for your next family stay. Best regards, Michaela Kaineder

excellent hotel near city center

TripAdvisor rating 4.0/5

kermarjo Couples - 26/10/2019 TripAdvisor review

we arrived early around 9.30 but thanks to our online check-in could already make use of the room upon arrival. stafff was very friendly. excellent and extensive breakfast.............also the hotel had a screen that provided alll kidn of tips of sights to see downtown that was very helpful

Dear Guest, wow, thank you very much for your great feedback and for choosing Novotel Suites Wien for your stay. We hope you had a wonderful time in Vienna and an enjoyable stay at our hotel. Moreover, it would be great, if we were able to meet your expectations. We are happy, that you especially liked our team and the breakfast. I will definitely forward your kind words. We would be thankful to get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder

weekend stay in Vienna

TripAdvisor rating 4.0/5

Maps29497776327 Family - 17/10/2019 TripAdvisor review

Well run hotel with plenty of facilities and close to U Bahn. We had a triple room at a good rate. Close to shops/bars/restaurants too. Beds a little hard and cleaners forgot about us twice so had to chase up with reception, hence the 'cleanliness' score below

Dear Guest, thank you so much for sharing your impressions with us and for being our guest. We hope you had a great and enjoyable time in Vienna and at Novotel Suites Wien. We are happy, that the rooms and the location made your stay more comfortable. Nevertheless, let me express my sincere apologies for any inconvenience. It shouldn't occur, that your comfort is lowered by a lack of cleanliness. I will definitely forward your experience to our housekeeping team. This is not an adequate excuse, but on busy days with many arrivals and departures sometimes mistakes happen. Anyway, we hope that the positive impressions outweigh and that we will get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder

The best experience of all ever. Everithing was dedicated to my and my family including my pet.

Customer review rating 5.0/5

J. I. Families - 09/10/2019 Confirmed reviews ALL

Everithing was dedicated to me and my family including my pet - I was in the canter of attention during all my stay . Stuff extremely kind, room more than comfortable, superb breakfast, perfect conditions for a cat, super clean.....everything was super!!!

Dear J. I., wow, thank you so much for your great feedback and for being our guest. It is wonderful to receive such comments and I will definitely share them with my colleagues. We are happy, that you felt in good hands and had an enjoyable stay. Our doors are always open for your next stay. Best regards, Michaela Kaineder

Revisit Novotel Wien City

TripAdvisor rating 4.0/5

Seppo514 Friends getaway - 08/10/2019 TripAdvisor review

The hotel staff were extremely nice and helpful and friendly. I had tis time my Norwich terrier with me, so the most quiet and peaceful room was preallocated to us - quiet and peaceful on the top floor. All facilities very nice and excellent visit

Dear Guest, wow, thank you so much for your great feedback and for being our guest. It is always great to receive positive comments in terms of our team and I will definitely share them with my colleagues. We are happy, that you took many good impressions with you and that you especially liked the room and its facilites. Our doors are always open for your next stay. Best regards, Michaela Kaineder

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