Novotel Suites Wien City Donau 4 stars

Customer review rating (ALL Rating) 4.5/5 1,653 reviews

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Radingerstrasse 2, 1020 VIENNA, Austria

Description

Hotel extras

  • Spacious 30m² suites

  • Breakfast on the quiet terrace with a view of the greenery

  • Children up to 16 years of age can stay for free in their parents' room

  • Subway connection to the city center and within walking distance of the Prater

Our accommodation(s)

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Hotel location

Novotel Suites Wien City Donau

Radingerstrasse 2
1020 VIENNA
Austria

GPS:48.224321, 16.398868

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,653 reviews

Customer review rating 2.5/5

Seng L. G. T. Friends - Confirmed reviews ALL

Overall, the stay was not as perfect to my expectations. Although the room has working air-conditioning, the air flow was not felt as I was told it ran on winter mode. Good that the Hotel brought in a standing fan, but it was not powerful enough to generate like air conditioner. The breakfast food had been the same throughout the 4 nights stay period.

Dear Seng, We’re sorry that your recent visit didn’t meet your satisfaction; your feedback is appreciated and will be taken into consideration. We appreciate your recognition of our seamless booking process through the Accor ALL App and were delighted to offer you a complimentary room upgrade as a valued Diamond member. However, we sincerely apologize that aspects of your stay fell short of expectations. The climate control in your suite did not perform optimally, and we regret the inconvenience this caused. Our team is reviewing our systems to ensure consistent comfort across all seasons. We also take note of your feedback about breakfast variety and will explore ways to enhance our daily selections while maintaining quality. Nonetheless, we remain committed to recognizing loyalty and hope this gesture demonstrated our appreciation for your continued trust in Novotel Suites. We hope to have the pleasure of welcoming you again. Best regards, Roman Krüger, General Manager

Customer review rating 3.5/5

Kay W. Couples - Confirmed reviews ALL

Welcome on arrival wasn’t overly friendly, aircon didn’t work (apparently hadn’t been switched over from heating mode), portable unit was mentioned as an option but never appeared. Location was very convenient for the underground.

Dear Kay, We appreciate your feedback about your recent stay. We are pleased to know your stay with us was overall satisfactory. That said, we sincerely regret that some aspects of your experience did not meet your expectations. The climate control in your suite should have been adjusted to your comfort, and we apologize for the oversight. We also take note of your comments regarding the check-in process and will address this with our team to ensure a warmer welcome in the future. Nonetheless, we are glad our location near the underground provided a convenient base for your travels around Vienna. All of the team really do hope we may have the opportunity to see you again on a future visit. Best wishes, Roman Krüger, General Manager

Customer review rating 5.0/5

John M. Business - Confirmed reviews ALL

The Room was clean and comfortable. The hotel is located in a great area with a very helpful staff. This was my first stay with your hotel group and was certainly a fantastic first impression.

Dear John, We appreciate that you took the time to share your feedback. We’re thrilled our modern suites and attentive service made such a positive first impression. Our team takes pride in maintaining spotless accommodations and providing convenient access to Vienna’s business hubs. It’s rewarding to know our central location near public transport and the Prater district contributed to your seamless experience. We look forward to seeing you again in the future. Kind regards, Roman Krüger, General Manager

Customer review rating 2.5/5

Aron M. Business - Confirmed reviews ALL

A very mixed experience. The breakfast was good. The staff attitude was highly variable. The rooms were okay, but with some oddities. The housekeeping was abysmal.

Dear Aron, Thank you for taking the time to review your recent stay. We’re delighted you found our breakfast offerings satisfying and enjoyed the welcome amenity prepared for you. Our team takes pride in crafting morning experiences that fuel both business travelers and families alike. However, we’re truly sorry some aspects of your stay didn’t meet your expectations. We’re reviewing our service protocols to ensure more consistent guest interactions and have reinforced housekeeping quality checks. While room upgrades depend on availability, we regret any oversight in recognizing your Diamond status during check-in. Nonetheless, we’re heartened you appreciated our high cleanliness standards and would recommend our loyalty program. Your feedback helps us maintain the quality our ALL members deserve while improving where needed. We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future. Kind regards, Roman Krüger, General Manager

Customer review rating 0.5/5

Vineet S. Families - Confirmed reviews ALL

I had already made the payment for my stay using points and had also received confirmation from the hotel regarding the same. During check-in, I repeatedly asked the front desk manager if anything further was required from my end, as the payment had already been completed (only 21 euros was balance which were to be paid at the hotel ), my passport details had already been provided and I had to leave to return my rental car . However, after I left the reception, the manager informed my wife that the full payment was still pending and asked her to make the payment again. When I returned to the hotel, my wife informed me that the amount had been charged a second time. I immediately approached the reception, where the staff acknowledged that a double payment had been taken and assured me that the extra amount would be refunded. Although the duplicate payment was later reversed, I suffered a forex exchange rate loss of approximately ₹2,500 due to the negligence and miscommunication of the hotel staff. This situation caused unnecessary inconvenience and financial loss during our trip.

Dear Vineet, We’re sorry that your recent visit didn’t meet your satisfaction; your feedback is appreciated and will be taken into consideration. We appreciate your confirmation of the payment process through points prior to arrival, which should have facilitated a smooth start to your family stay. However, we sincerely apologize that aspects of your experience did not reflect our usual standards. We regret the challenges encountered during check-in and the missed opportunities to acknowledge your Gold status with appropriate recognition. Your observations about the accommodations and breakfast selection are valuable, and we will address them internally. As a hotel committed to convenience, we remain proud of our direct subway access to Vienna’s historic center and proximity to the Prater. We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future. Best regards, Roman Krüger, General Manager

Other web-users rate our hotel

  • 1,397 reviews 9.5/10 Location
  • 1,694 reviews 8.2/10 Room
  • 1,064 reviews 8.2/10 Service
  • 22 reviews 6.7/10 WiFi
  • 1,058 reviews 8.3/10 Comfort
  • 794 reviews 8/10 Breakfast
  • 688 reviews 7.9/10 Cleanliness
  • 264 reviews 6.1/10 Value

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