Novotel Suites Wien City Donau Hotel

Didn't like the new room format - no table, TV (large flat screen) fixed to the wall. This is way worse than the standard style of being on a movable bracket than can be swiveled to any direction and can be seen from anywhere in the room. Hope you make changes.

Bathroom are smelly. You should improve this. Breakfast have poor quality. Reception guys are rude. I realize this novotel have the same quality of a ibis budjet and its much more expensive. I am not going to came back to this hotel

We were not informed that the hotel was being renovated. We only knew this when we arrived. We got a renovated room, but there was no table and no microwave. At 7am on Saturday we woke up to the noise of work. Shouldn't you have some discount? Besides, we are glad that the hotel was renovated because the rooms were already quite worn.

I used this hotel some 4 years ago, and was satisfied. So going to Vienna it was a natural decision to use it again. And the location is still convenient. That's as for benefits. The furniture was old and in bed shape. Carpet had very bad stains near the head of the bed. Looked a bit like dried barf ... As for service - I'm disguested. Room maid went into our room while we were in (twice during 2 days of stay: once without even knocking the door, second time just knocking an immediately without waiting for a prompt she come in). On arrival I've been asked whether want to pay at check-out - and agreed to that, but informed the reception that I plan to use some loyalty points to pay. What happened on check-out - the hotel charged in full the card I used for reservation in web system early morning.on departure day. We managed to clarify this (I hope - still got no reimbursement on card account) but I lost 15 minutes+ on check-out. If I knew it takes that long, may be I'd give up but on the orther hand, I clearly communicated on arrival and moreover that was the receptionist who asked when and how I plan to pay for the stay. So until the staf is re-trained and the necessary refurbishment works are finished - I do not recommend this hotel.

Worst experience i had in any of hotels i have stayed in last few years. There were no tea bags on room and despite reminder next stay also same was repeated. No courtesy to get that delivered to room and had to all the way to pick from reception.

We enjoyed every minute of our stay at the hotel. Maximum two minutes walk from Vorgartenstrasse metro station. Therefore 6 minutes from St. Stephens Cathedral. Very spacious, quiet and clean room. Very close to supermarkets. Definitely recommend for staying with your family.

we arrived early around 9.30 but thanks to our online check-in could already make use of the room upon arrival. stafff was very friendly. excellent and extensive breakfast.............also the hotel had a screen that provided alll kidn of tips of sights to see downtown that was very helpful

Well run hotel with plenty of facilities and close to U Bahn. We had a triple room at a good rate. Close to shops/bars/restaurants too. Beds a little hard and cleaners forgot about us twice so had to chase up with reception, hence the 'cleanliness' score below

Everithing was dedicated to me and my family including my pet - I was in the canter of attention during all my stay . Stuff extremely kind, room more than comfortable, superb breakfast, perfect conditions for a cat, super clean.....everything was super!!!

The hotel staff were extremely nice and helpful and friendly. I had tis time my Norwich terrier with me, so the most quiet and peaceful room was preallocated to us - quiet and peaceful on the top floor. All facilities very nice and excellent visit

I booked for a longish stay of 5 nights. The reception area of the hotel is good. The staff at the reception are good and helpful. The room given to us was not up to the standard of brand name Novotel (I have stayed in other Novotel s too). It needs refurbishment as furnitures were worn out. The housekeeping was pathetic. They would not even change the empty liquid soap dispenser. The room would not be cleaned. Also our reservation confirmation included a car at our disposal for 4 hours daily. But it was never provided even after asking for it. In this particular hotel, Novotel needs to look into seriously as this specific hotel needs improvement. Only the front office staff is good and upto the standard

This hotel is in a very good, quiet location, only one block from the U1 underground, so it's connected to anything. The room we booked, Captains room, was very spacious with a little kitchenette (fridge, microwave, extra sink) an excellent "chart" table on which we spread our city map and planned where to go, and a lovely bathroom with separate shower and bath. If the breakfasts has been better value for money and the coffee served with breakfast had been better quality I would have given them a 5 star rating.

The Room was very old, dirty, the bathroom was a plastic “add on” to the room structure so we felt like we were in a motor home in the 70s. The carpet was old and dusty, full of stains, so were the chairs. The microwave in the room yellow and stained. We were chocked with the scene and since we had to pay in full at checkin could not leave... this is definitely not what we were expecting to find in an Accor hotel. We were very disappointed and frustrated...

This Hotel provides an excellent service with large bedroom/suite and a good location, near by the city centre and underground stations. Good ratio for price and service. It will be the choice for any other visit to Vienna.

We chose this hotel for the parking and easy access from the motorway and it met these expectations but was not a great location to walk out and easily find a range of good restaurants. It is a business area and there is a good of takeaways but a lesser range of good restaurants. The room is not very suitable for preparing food despite having a microwave. For us we also didn't particularly like the small step into the bathroom and toilet area. If you are a little older with joint problems it is just enough to be uncomfortable.