Novotel Suites Wien City Donau 4 stars

Customer review rating (ALL Rating) 4.6/5 1,702 reviews

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Novotel Suites Wien City Donau - Image 1
Novotel Suites Wien City Donau - Image 2
Novotel Suites Wien City Donau - Image 3
Novotel Suites Wien City Donau - Image 4
Radingerstrasse 2, 1020 VIENNA, Austria

Description

Hotel extras

  • Spacious 30m² suites

  • Breakfast on the quiet terrace with a view of the greenery

  • Children up to 16 years of age can stay for free in their parents' room

  • Subway connection to the city center and within walking distance of the Prater

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Suite

Junior Family Suite with 1 king-size bed and 1 sofa bed

Photo out of - Junior Family Suite with 1 king-size bed and 1 sofa bed

The junior family suite offers plenty of space for the entire family and features a king-size bed 180 x 200 cm, sofa bed, dining table, flat-screen TV, microwave, fridge, coffee machine, and free WIFI.

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 4 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x King size bed(s) and 1 x Single sofa bed(s)
See availabilities

The junior business suite offers plenty of space for work and relaxation. It features a king-size bed 180 x 200 cm, spacious work area, coffee machine, bathrobe, and free WIFI.

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

The junior twin suite features two single beds 90 x 200 cm, a spacious seating area, flat-screen TV, fridge, coffee machine, air conditioning, safe, coffee and tea set and free WIFI.

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Novotel Suites Wien City Donau

Radingerstrasse 2
1020 VIENNA
Austria

GPS:48.224321, 16.398868

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 158 rooms
  • 60 family rooms
  • 158 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Polish

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line
  • High Speed internet Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine
  • Snack and beverage machine Additional charge

Family

Services for children

  • Children''s TV Channels
  • On site
  • Indoor parking
  • Private
  • 56 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.56 ft

  • Parking pricing: 26 EUR 26 EUR Per day
  • Parking for a week

Security

  • Parking equipped with lights

Accessibility

  • Elevators

BAR

Photo out of - BAR

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Bar Type
BAR
Capacity
64
Telephone +43 1 245880

Other informations

Services

  • Pet allowed

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Enjoy the view of the greenery from the breakfast area. On sunny days, you can also enjoy relaxing on our terrace. Here you will find an extensive buffet with fresh pastries, egg dishes and hot drinks to suit your taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,702 reviews

Customer review rating 5.0/5

Simona V. Families - Confirmed reviews ALL

Dear Simona, Thank you for leaving such a positive review! We are delighted that you found your room spotless and ready exactly as you had requested. It is wonderful to know that everything was in place from the moment you arrived, letting you settle in without any hassle. Our team truly values creating a warm and helpful atmosphere, so we are glad you felt well looked after. We are also happy you enjoyed our hearty breakfast buffet, with its fresh options to start the day right. Our location near the Vorgartenstraße Underground Station makes exploring Vienna easy, and we hope you were able to make the most of it with your family. We look forward to welcoming you back in the future. Best wishes, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 5.0/5

Lynsay A. Business - Confirmed reviews ALL

Dear Lynsay, Thank you for your kind feedback! We are thrilled that you found your suite so spacious and comfortable, even while travelling alone. It is lovely to hear you noticed how well the room works for families, and we are glad the full coffee bar and the large dining table added to your stay. Our team takes great pride in keeping the hotel spotless and offering a warm welcome, so your kind words about the cleanliness and our friendly staff mean a lot. We are also delighted that our breakfast buffet gave you a great start to your day. Thank you again; it would be a pleasure to have you return. Best regards, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 4.0/5

Nasim A. T. Families - Confirmed reviews ALL

Dear Nasim A., Thank you for taking the time to share your review. We are delighted that you found your suite spotlessly clean and perfectly suited for your family stay. It is great to know the spacious layout and thoughtful setup made travelling with a young child more comfortable. That said, we sincerely regret the disturbance you experienced when a member of our housekeeping team entered despite the do not disturb sign. We understand how important privacy is, and our team is trained to respect the DND tag at all times. We are sorry this was not reflected during your stay. Nonetheless, we are glad our location served you well, offering easy access to the city centre while keeping you away from the busy crowds. Our hotel aims to provide families with a relaxing base and we are pleased you enjoyed that balance. We hope to welcome you back. Best wishes, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 4.0/5

Boris K. Families - Confirmed reviews ALL

Dear Boris, Thanks for taking the time to review your stay at our apartments. We are delighted that you had a really nice stay with us and that our location suited you so well. Still, we are sorry that the cleaning schedule did not meet your expectations. Our housekeeping team works throughout the day, and we always encourage our guests to let the front desk know their preferred time slot so we can do our best to accommodate it. Nonetheless, we are glad you found your suite comfortable for your family trip. Our hotel is designed with families in mind, and it is lovely to hear that you enjoyed your time here. We hope to have the pleasure of welcoming you again. Kind regards, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 5.0/5

Savitri S. Families - Confirmed reviews ALL

Dear Savitri, We are grateful to you for taking the time to send us your review. We are delighted that you found your suite comfortable and well maintained during your family stay. Even so, we regret that the internet speed did not meet your expectations. Our hotel offers high-speed WiFi throughout the property, and our front desk team is always happy to help resolve any connection issues on the spot. Nonetheless, we are glad you loved the microwave facilities in your room. Our Junior Suites are designed with families in mind, and it is great to know that this feature made your stay more convenient. We all look forward to the pleasure of seeing you on a future visit. My best regards, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Dear Simona, Thank you for leaving such a positive review! We are delighted that you found your room spotless and ready exactly as you had requested. It is wonderful to know that everything was in place from the moment you arrived, letting you settle in without any hassle. Our team truly values creating a warm and helpful atmosphere, so we are glad you felt well looked after. We are also happy you enjoyed our hearty breakfast buffet, with its fresh options to start the day right. Our location near the Vorgartenstraße Underground Station makes exploring Vienna easy, and we hope you were able to make the most of it with your family. We look forward to welcoming you back in the future. Best wishes, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 5.0/5

Lynsay A. Business - Confirmed reviews ALL

Very spacious room, perfect for families, I was travelling alone but would have no hesitation in rebooking to bring my family and the room still be spacious. It was great to have a full coffee bar in the room as well as a full sized table and suitable chairs to sit and dine in room or work from (this is something many hotels lack). Great breakfast selection, friendly staff and very clean.

Dear Lynsay, Thank you for your kind feedback! We are thrilled that you found your suite so spacious and comfortable, even while travelling alone. It is lovely to hear you noticed how well the room works for families, and we are glad the full coffee bar and the large dining table added to your stay. Our team takes great pride in keeping the hotel spotless and offering a warm welcome, so your kind words about the cleanliness and our friendly staff mean a lot. We are also delighted that our breakfast buffet gave you a great start to your day. Thank you again; it would be a pleasure to have you return. Best regards, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 4.0/5

Nasim A. T. Families - Confirmed reviews ALL

Spotless clean, good location not far from center but not in the busy ness of the center. Nice space to be with a small kid as the room is spactious with all the needed useful setup. My only take is the housekeeping did open the door in the morning despite it had a do not disturb card

Dear Nasim A., Thank you for taking the time to share your review. We are delighted that you found your suite spotlessly clean and perfectly suited for your family stay. It is great to know the spacious layout and thoughtful setup made travelling with a young child more comfortable. That said, we sincerely regret the disturbance you experienced when a member of our housekeeping team entered despite the do not disturb sign. We understand how important privacy is, and our team is trained to respect the DND tag at all times. We are sorry this was not reflected during your stay. Nonetheless, we are glad our location served you well, offering easy access to the city centre while keeping you away from the busy crowds. Our hotel aims to provide families with a relaxing base and we are pleased you enjoyed that balance. We hope to welcome you back. Best wishes, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 4.0/5

Boris K. Families - Confirmed reviews ALL

We had a really nice stay in the hotel. The only, small, complaint is late cleaning service that was expected to be in the morning hours or mid day, not after 5pm.

Dear Boris, Thanks for taking the time to review your stay at our apartments. We are delighted that you had a really nice stay with us and that our location suited you so well. Still, we are sorry that the cleaning schedule did not meet your expectations. Our housekeeping team works throughout the day, and we always encourage our guests to let the front desk know their preferred time slot so we can do our best to accommodate it. Nonetheless, we are glad you found your suite comfortable for your family trip. Our hotel is designed with families in mind, and it is lovely to hear that you enjoyed your time here. We hope to have the pleasure of welcoming you again. Kind regards, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 5.0/5

Savitri S. Families - Confirmed reviews ALL

I love the microwave facilities!

Dear Savitri, We are grateful to you for taking the time to send us your review. We are delighted that you found your suite comfortable and well maintained during your family stay. Even so, we regret that the internet speed did not meet your expectations. Our hotel offers high-speed WiFi throughout the property, and our front desk team is always happy to help resolve any connection issues on the spot. Nonetheless, we are glad you loved the microwave facilities in your room. Our Junior Suites are designed with families in mind, and it is great to know that this feature made your stay more convenient. We all look forward to the pleasure of seeing you on a future visit. My best regards, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 5.0/5

Ihsan I. Couples - Confirmed reviews ALL

Very clean hotel with good welcome. Great team. Thanks you

Dear Ihsan I., We are grateful for this kind review about your recent stay. We are delighted that you found our hotel very clean and that our team made you feel so welcome. It is wonderful to know that the whole team left such a great impression on you and your partner during your stay. We take real pride in keeping every suite spotless and in making our guests feel at home from the moment they arrive. We look forward to the pleasure of welcoming you back on your next visit. Best wishes, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 5.0/5

Astghik M. Friends - Confirmed reviews ALL

The hotel is very well located just by U1 station with super easy access to wherever you need in Vienna. The staff is very friendly and helpful. Rooms convenient.

Dear Astghik, We would like to thank you for this kind feedback about your experience at Novotel Suites Wien City Donau. We are thrilled that you found our location so convenient, with the U1 station just steps away and easy access to everything Vienna has to offer. It is wonderful to hear that our team made you feel welcome with their friendly and helpful approach. We are also glad your suite provided the comfort you needed during your stay with friends. Thank you again; it would be a pleasure to have you return. Best regards, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 4.0/5

Aleksandar K. Families - Confirmed reviews ALL

I have been staying at this hotel for several years and have always been very satisfied in the past. However, this year I have some complaints. The cleanliness of the room was below the expected standard, and the breakfast buffet was not replenished during the last 30 minutes of service. In addition, the food was cold.

Dear Aleksandar, We are truly glad that you have been staying with us for several years and that your past visits left you very satisfied. That said, we are sincerely sorry that some aspects of your stay this time did not meet your expectations. We regret that the service in your room fell short of the standard you know from us, and we apologize for the shortcomings you encountered at our breakfast service. Our team is always available on site to resolve such situations quickly, and we will certainly take your comments into account. Nonetheless, we are delighted that you continue to choose our hotel, and we value your loyalty as a Classic member. Our central location near the Vorgartenstraße underground station makes exploring Vienna easy, and we hope you were able to enjoy it with your family. We hope to welcome you back. Best wishes, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 5.0/5

Nutu H. Families - Confirmed reviews ALL

Good location near the metro, confortable beds, very good breakfast, nice people.

Dear Nutu, Thanks for taking the time to review your stay at our apartments. We are thrilled that you found our location near the metro so convenient for exploring Vienna, and that our comfortable beds gave you a restful night’s sleep. It is also great that our breakfast hit the mark and that our team made you feel welcome. Your kind words about the welcome drink mean a lot to us. That said, we are sorry for the shortcomings you noticed with the in-room appliances. Our suites come with a microwave and a fridge to make longer stays easier, and we will look into your feedback on their performance. Nonetheless, we are glad you chose our hotel for your family visit and that your overall experience left such a positive impression. We do hope to welcome you back again in the future. Kindest regards, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 4.0/5

Jiji G. Families - Confirmed reviews ALL

Staff were great at check-in desk. They made the process simple and easy. Little attention on housekeeping would be good.

Dear G., We are grateful to you for taking the time to send us your review. We are delighted that our check-in team made your arrival smooth and straightforward. It is also great to know that you found our hotel well located and a good value for money, and that booking through the Accor ALL App was easy for you. That said, we are sincerely sorry that the housekeeping during your stay fell short of your expectations. Our daily housekeeping service is always available, and our team is ready to address any concerns on the spot so that rare oversights like this can be resolved right away. Nonetheless, we are glad that your family stay was a positive one overall. Our hotel sits just steps from the Vorgartenstraße Underground Station, which makes exploring Vienna convenient, and the nearby Prater adds a wonderful option for family outings. We look forward to welcoming you back. Best wishes, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 2.5/5

Vasileios M. Business - Confirmed reviews ALL

The hotel was just acceptable. The room cleaning wasn't appropriate. No vacuum cleaner on the carpet during our 5 nights stay. The room key card wasn't working half of the times of use and we had to go every time to reception to fix it. It's not pleasant experience after a tiring day not to be able to get into your room and to need to go back to reception in order to resolve the problem and return back to your room. Bathroom amenities very basic and below average of hotels of that status. The bed mattress extremely soft (from years of usage?) causing daily back pains. It's worth to mention that personnel looking stressed and under pressure. Having experienced the above is not likely your hotel to be considered as an option for future stay.

Dear Vasileios, Thank you for taking the time to share your feedback with us. We are glad to learn that you found our hotel acceptable for your business trip. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. We regret the inconvenience caused by the recurring issue with your key card, and our front desk team remains available around the clock to resolve such rare technical matters promptly. Your remarks about the upkeep of the carpet and the condition of the mattress have been noted with care. Our suites undergo daily housekeeping, and we encourage guests to share any concerns during their stay so we can address them immediately. The toiletries we provide come from Rituals dispensers, a brand valued for its quality, and additional amenities are available upon request at reception. We also understand that a 15:00 check-in can feel limiting, and an earlier arrival may be arranged subject to availability for a supplementary fee. The television sets in all rooms feature satellite channels with a variety of international programmes, and our team is happy to assist with the settings. We hope to see you again in the future. Best wishes, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 4.5/5

Ratu S. Business - Confirmed reviews ALL

Plenty of resto/cafe nearby, including ones which serves halal food. Only 200 m to subway, walking distance to VIECON. We had comfortable stay with easy check in/out. The hotel also offer airport transfer.

Dear Ratu, We are delighted that you found our location so convenient, with plenty of restaurants and cafés nearby and the subway just 200 metres away. Our team is also glad you enjoyed the easy check-in and check-out, as well as the comfortable suite we provided for your business trip. It is great that our airport transfer service added to a smooth experience, and we are pleased you appreciated the quiet atmosphere of the neighbourhood. Best regards, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 4.5/5

Cheryl P. Couples - Confirmed reviews ALL

we love the overall experience, nice comfortable rooms, very kind staff, but the a/c could improve more- the rooms gets pretty hot at night . Not much restaurants in the area. Otherwise everything was perfect.

Dear Cheryl, Thank you for sharing your opinion after your recent stay at Novotel Suites Wien City Donau. We are delighted that you loved your stay with us and found your suite comfortable and spotless. Our team takes great pride in creating a warm welcome, so it means a lot that you noticed their kindness during your visit. Even so, we regret that the room temperature at night fell short of what you expected. All our suites have individually controlled air conditioning, and our reception team is available around the clock to assist with any comfort concerns. Nonetheless, we are pleased that our proximity to the U1 Vorgartenstraße station, just 100 metres from the hotel, made your trips around Vienna easy. Thank you again; we would love to welcome you back on a future occasion. Best wishes, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 4.5/5

Jennifer A. Business - Confirmed reviews ALL

Hotel located close to the metro with essy access to the city and vienna international centre. Room was comfortable and clean, bathroom also had a bath rather than just a shower as if often the case now.

Dear Jennifer, Thank you for taking the time to review your stay. We are delighted that you found our location so convenient, with the metro just steps away and easy access to the city centre and the Vienna International Centre. It is also wonderful to hear that your room felt comfortable and clean. We are especially glad you appreciated the bathtub in the bathroom, it is a feature many of our guests enjoy after a long day of meetings or sightseeing. We look forward to the pleasure of seeing you again in the future. With kind regards, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 5.0/5

Nikolay D. Business - Confirmed reviews ALL

I know the hotel from earlier, that's why I chose it for my trip. It has a very convenient location. Spacious room, big, comfortable bed. I liked the coffee machine and the water tap in the room.

Dear Nikolay, We are delighted that our location right by the metro made your trip so easy. Our team takes great pride in keeping every suite spotless, so it means a lot that you noticed. We are also glad you found your room spacious and your bed comfortable, giving you the rest you needed on a business trip. You chose us again after previous stays, and knowing the coffee machine and water tap added a little extra comfort to your suite makes us smile. Quiet surroundings matter, and we are happy the calm contributed to a productive and relaxing visit. We look forward to the pleasure of welcoming you back on a future visit. Best wishes, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 5.0/5

Roberto L. D. Couples - Confirmed reviews ALL

Excellent space, very well connected to public transport and into the city centre.

Dear Roberto L., We appreciate your feedback about your recent stay. We are delighted that you found your suite spacious and well-appointed. Our team is also pleased that you appreciated our direct subway link, which makes reaching the city centre so effortless. That said, we are sorry that finding availability was not as smooth as it should have been when you first checked our dates. Our hotel is popular with both families and business travellers, so certain periods fill up quickly. We always recommend booking early or reaching out to our reception team, who are happy to help find suitable options. Nonetheless, your kind words about our breakfast team member mean a great deal to us. She truly embodies the warm service we strive to offer every guest. We will make sure she hears about your lovely feedback. We hope to have the pleasure of welcoming you back in the future. Best regards, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 5.0/5

Mirza H. Couples - Confirmed reviews ALL

The location, parking, breakfast, etc. and of course value for money!

Dear Mirza, We appreciate that you took the time to share your feedback. We are delighted that you enjoyed your stay so much and that our location made it easy for you to explore Vienna. Our team takes great pride in creating a warm and welcoming atmosphere, so it means a lot to know you found everyone performing at their best. We are also glad you appreciated the breakfast and the convenience of our parking, as well as the overall value you experienced. Your booking was smooth and fast, and we are happy that being an ALL Classic member added to your positive experience with us. We look forward to welcoming you back. Best wishes, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 4.0/5

Ari P. H. Couples - Confirmed reviews ALL

Excellent breakfast, too hard bed, reception person not professional (listen music during check-in + asked double payment)

Dear Ari P., We appreciate your feedback about your recent stay. We are delighted that you found our breakfast excellent and that you had a comfortable stay overall. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. We regret the impression left by our reception team during your check-in, this is not the attentive welcome we strive to provide. Our team is available around the clock to assist with billing questions or any other needs. Nonetheless, we are glad you enjoyed your time with us, and we hope you were able to take advantage of our convenient location near the Prater and the underground station just steps away. We hope to have the pleasure of welcoming you back. Best regards, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 0.5/5

Zsolt N. Business - Confirmed reviews ALL

No issues with the hotel itself, the complaint is about a service unattended. I have provided my company details to the receptionist during check-in but the invoice issued did not contain it, hence non-reimbursable for business travel. I have sent a reminder mail and tried reaching out via phone but no response for over a week now.

Dear Zsolt, We’re sorry that your recent visit didn’t meet your satisfaction; your feedback is appreciated and will be taken into consideration. We are pleased that you found our hotel itself to your liking and that your departure went smoothly. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Your frustration with the delayed communication and the invoicing matter is completely understandable. Our front desk team provides invoices with the details shared at check-in, and we regret that this request was not processed correctly on this occasion. We acknowledge that your follow-up messages have not yet received a reply, and we sincerely apologize for the silence you have encountered since your departure. Nonetheless, we value your loyalty as a member of ALL Accor and are glad that you continue to appreciate the programme. We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future. Best regards, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

Customer review rating 1.0/5

Venelin T. Business - Confirmed reviews ALL

Overall experience with the room was good as usual. However I had negative experience with the front-desk staff and with the invoicing process. - On arrival I asked and prepaid for 3 breakfast packages - Each morning going to breakfast I was told my reservation does not include breakfast (even if I had prepaid it with my card during check-in - At checkout I found out that 4 breakfast packages have been invoiced - After complaining to the front desk manager 25 EUR were refunded, but the invoice was not corrected (we cannot do that right now, it will take some time, we will send it to you by the end of the day by email) - I have been waiting for almost a week now to receive the corrected invoice to submit to my company for reimbursement Instead of sending me multiple customer satisfaction surveys, do your jobs and send me the corrected invoice!

Dear Venelin, We appreciate you taking the time to rate your experience. We are pleased that your room experience was enjoyable and that you found our breakfast selection to your liking. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The difficulties you encountered with the billing and the lack of coordination among our front desk team are not reflective of the service we aim to deliver. Our reception colleagues are trained to ensure accurate invoicing and seamless communication, and we regret that we fell short during your visit. We have taken note of your comments and will use them to reinforce our internal processes. Nonetheless, the comfort of your suite and the quality of our breakfast remain highlights we are glad you appreciated. We hope to see you again in the future. Best wishes, Elena Höflich Novotel Suites Wien City Donau, Resident Manager

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  • 1,070 reviews 8/10 Service
  • 19 reviews 7.9/10 WiFi
  • 1,066 reviews 8.2/10 Comfort
  • 767 reviews 7.8/10 Breakfast
  • 692 reviews 7.7/10 Cleanliness
  • 260 reviews 5.9/10 Value

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