Dear Jenny S., Thank you for your kind words regarding your recent stay at Aparthotel Adagio Vienna City. We are delighted to hear that you enjoyed our excellent location, cleanliness, and the service provided by our staff. Your feedback is greatly appreciated. Best regards from Vienna, yours Adagio Vienna Team

Dear Mr. Deerenberg, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found your studio spacious and clean, and that our staff made a positive impression. However, we sincerely apologize for the inconveniences you encountered with the shower and the unexpected presence of staff in your room. Your comments regarding the shower functionality are noted, and we understand your expectation for perfection given our pricing. We will ensure that these maintenance issues are addressed. The incident with the staff member is also concerning, and we appreciate you bringing it to our attention. We strive to provide a seamless experience for our guests, and your feedback is invaluable in helping us improve. Best regards from Vienna, yours Adagio Vienna Team

Dear Alicia L., Thank you for sharing your feedback regarding your recent stay at our hotel. I am pleased to hear that you found our staff helpful and enjoyed the spacious room with a great view. However, I regret that you experienced discomfort due to the temperature in your initial room. As a reminder, our standard studios are designed with non-opening windows for fire safety reasons, which can affect the airflow. For guests who prefer a room that allows for fresh air, we recommend our Superior Studios. I understand that the bathroom's lack of an extractor fan may pose challenges, and I appreciate your comments on the WiFi security. I will ensure that your concerns are passed on to the relevant teams for consideration. Your comfort and satisfaction during your stay are very important to us. Best regards from Vienna, yours Adagio Vienna Team

Dear Amy O., Thank you for your feedback regarding your recent stay. We are pleased to hear you appreciated our friendly staff and convenient location. Should you have any specific concerns or experiences to share, we welcome your insights as they help us improve. Best regards from Vienna, yours Adagio Vienna Team

Dear Kanyanut S. H., Thank you for your kind feedback regarding our staff and their service. We are delighted to hear that you found our location convenient and our team helpful during your stay. Your appreciation motivates us to continue providing excellent service. Best regards from Vienna, yours Adagio Vienna Team

Dear Sandor B., Thank you for your positive feedback. We are delighted to hear that you enjoyed our location, the excellent breakfast, and the service provided by Susanne. Your satisfaction is our priority, and we hope to welcome you back in the future. Best regards from Vienna, yours Adagio Vienna Team

Dear Neil K., Thank you for your continued patronage and for sharing your feedback regarding your stays at Aparthotel Adagio. We are pleased to hear that you find our establishment comfortable and our staff helpful. However, we would like to clarify the towel charges. Our policy aims to maintain an environmentally conscious approach, we provide only a weekly cleaning incl. towel change. I f you want to use fresh towels more often, we are happy to provide them at a very small charge and we appreciate your understanding in this matter. We value your feedback as it helps us enhance our services for all guests. Best regards from Vienna, yours Adagio Vienna Team

Dear Agnese S., Thank you for your positive feedback. We are delighted to hear that you appreciated our location, tranquility, and views. It is our aim to provide a pleasant experience for all our guests. Best regards from Vienna, yours Adagio Vienna Team

Dear Sonya M. G., Thank you for your kind words regarding your recent stay at Aparthotel Adagio Vienna City. We are delighted to hear that our friendly staff, excellent location, and spacious accommodations contributed positively to your experience. It is rewarding to know that the kitchenette and shower room met your needs during your visit. We appreciate your feedback and hope to welcome you back in the future for another pleasant stay. Best regards from Vienna, yours Adagio Vienna Team

Dear Annette M., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you enjoyed the apartment, the location, and our friendly staff. Your positive feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Aparthotel Adagio Vienna City

Dear Aslam M., Thank you for your positive feedback regarding your stay at Aparthotel Adagio Vienna City. We are delighted to hear that Valeria provided you with excellent service. We appreciate your observations regarding the towel policy - we are an Aparthotel with a weekly cleaning, but you can order towels for a small surgarge. Your insights are valuable for our continuous improvement efforts. Your comments help us enhance our guests' experiences. Best regards, Aparthotel Adagio Vienna City

Dear Fergus J., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments about the cleanliness and size of the room, as well as your recognition of our staff's friendly demeanor. However, we regret to learn that your experience did not meet your expectations. Regarding the air conditioning issue, our team is dedicated to ensuring a comfortable environment for all guests, and we acknowledge the importance of having functioning amenities. We are also sorry to hear about the noise from outside; please note that for safety reasons, the windows in our standard studios cannot be opened. We recommend our superior studios for guests who prefer windows that open. We understand that the bedding and entertainment options did not align with your preferences, and we appreciate that you brought these matters to our attention. Your observations will be shared with our management team for consideration. Thank you again for your feedback. We hope to improve and provide a better experience in the future. Best regards from Vienna, yours Adagio Vienna Team

Dear David R., Thank you for sharing your thoughts regarding your recent stay with us. We are pleased to hear that you found our location convenient and the room clean. We sincerely apologize for the discomfort you experienced due to the room temperature. Unfortunately, for fire safety reasons, the windows in our Standard Studios cannot be opened. For future stays, we recommend our Superior Studios, which feature openable windows. We appreciate your feedback about the air conditioning, and we will continue to evaluate ways to enhance guest comfort. Regarding the check-in process, we are sorry to hear that it did not meet your expectations. We are working on improving our efficiency during peak times. We appreciate your comments about the gym and will ensure that the equipment is fully operational and well-stocked. Best regards from Vienna, yours Adagio Vienna Team

Dear Tonia E., Thank you for sharing your positive experience at our hotel. We are delighted to hear that you found our location convenient and appreciated the amenities in your room. Your kind words about our staff are greatly valued. We look forward to welcoming you back in the future. Best regards from Vienna, yours Adagio Vienna Team

Dear Colin M., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our friendly staff and convenient location. However, we regret to learn that your room did not meet your expectations in terms of size. Additionally, as stated on our website, we do not provide daily towel changes, and guests can request towels at any time during their stay. Furthermore, the windows in our Standard Studios cannot be opened for fire safety reasons. We appreciate your insights and will take them into consideration. Best regards from Vienna, yours Adagio Vienna Team

Dear Dr. B. C. D. S., Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We are truly sorry to learn that your experience did not meet your expectations and that you left with such a disappointing impression of our property. First and foremost, we regret that you felt our service lacked warmth and hospitality. Providing a welcoming and professional arrival experience is very important to us, and we are sorry that your interaction with our reception team left you feeling otherwise. While check-in is available from 3:00 p.m., we understand that flexibility and guest care are equally important, and we take your comments seriously. We also appreciate your feedback regarding the online check-in process. Its purpose is to facilitate and expedite arrival procedures, and we regret that this was not reflected in your experience. We are sorry that the room allocated to you did not meet your expectations. Our rooms vary in location, layout, and views, and we regret that you found your room uncomfortable and unenjoyable during your stay. Regarding housekeeping, Adagio operates with a housekeeping concept that varies depending on the length and conditions of stay, and this information is communicated through our booking channels. That said, we acknowledge your comments and agree that clear communication is essential to avoid misunderstandings. We also apologize for the confusion surrounding the late check-out option. Late check-out is always subject to availability on the day of departure, and we regret that this was not explained clearly and consistently during your stay. At the same time, we are pleased to read that you appreciated our convenient location and enjoyed the breakfast service. We will be delighted to pass on your kind comments to our breakfast team member, who will certainly appreciate the recognition. Your feedback regarding the atmosphere at reception and management presence has also been noted. We continuously strive to maintain a professional, supportive, and welcoming environment for both guests and employees. While we are disappointed to learn that we did not meet your expectations, we sincerely appreciate your candid feedback. Comments such as yours help us evaluate our services and identify opportunities for improvement. Thank you again for sharing your experience with us. Best regards from Vienna, yours Adagio Vienna Team

Dear Eugenio I. P., Thank you for your kind words regarding your recent stay at Aparthotel Adagio Vienna City. We are delighted to hear that you found our location convenient and your accommodation comfortable. It is wonderful to know that our team members, Valeria and Susana, contributed positively to your experience. Your recommendation is greatly appreciated, and we hope to welcome you back in the future for another enjoyable stay. Best regards from Vienna, yours Adagio Vienna Team

Dear Mr. Pietsch, Thank you for sharing your feedback regarding your recent stay with us. We understand that the payment policy for breakfast and additional services was not aligned with your expectations. Our approach requires guests to settle charges for breakfast and other amenities at the time of service to streamline the check-out process. Regarding the cleaning service, please note that, as stated on our website and booking platforms, we are committed to environmental sustainability and do not provide daily room cleaning. While we do offer cleaning services upon request for a fee, we appreciate your suggestion about incentives for not requiring cleaning. Your insights will be considered as we continually assess our guest experience. We regret that these aspects did not meet your expectations and appreciate your understanding of our operational model. We value your feedback and aim to enhance our services for future guests. Best regards from Vienna, yours Adagio Vienna Team

Dear Florian L., We are sorry to hear that there was a problem with the air conditioning during your stay. We hope you can understand that in the month of September, when the temperature at night goes below 10°C the system is not operational. We would like to inform you that, for safety reasons, the windows in our Standard Studios cannot be opened. We are committed to providing quality service and appreciate your feedback. Sincerely from Vienna, Adagio Vienna Team