Aparthotel Adagio Vienna City 4 stars

Dear Jan, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our location convenient and our receptionists helpful and kind. Our property is indeed situated in the heart of Vienna, making it easy for our guests to explore the city and its attractions. We apologise for the inconvenience you experienced with the darkness and lack of air in your room. Our rooms have individually controlled air conditioning, and we also offer rooms with larger windows for better natural light. In your future stays, we recommend booking a Superior Studio or an apartment, as these rooms have windows that can be opened completely. Our team is always available to assist you with any concerns or requests during your stay. We hope to have the opportunity to welcome you back for a more enjoyable experience. Kind regards,

Dear Majid, Thank you for such a positive review. We are delighted to hear that you appreciated our convenient location, friendly staff, and efficient check-in and check-out process. It's great to know that you enjoyed our breakfast as well. We strive to provide a comfortable and pleasant stay for all our guests, and your feedback is valuable to us. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay. Kind regards,

Dear Samira, Thank you for taking a moment to review your experience. We are thrilled to hear that you were amazed by the excellence of our breakfast, as well as the variety and freshness of the offerings. Our team, especially Susanne, is grateful for your kind words. It's great to know that you found our location perfect and enjoyed the beautiful river view from your room. We take pride in providing complete and well-prepared facilities for our guests, and we're glad that you found everything you needed during your stay. Thank you for mentioning our neat rooms and the early check-in that we were able to accommodate for you. We all certainly look forward to seeing you in the future. Best wishes,

Dear Guest, Thank you for these comments concerning your visit. We are glad to hear that you found our day desk clerk to be great and helpful during your stay. However, we regret to learn about the issues you encountered. As an aparthotel, our services differ from traditional hotels, and we provide weekly cleaning for stays longer than 7 days. We apologize if this was not clear upon your arrival. We are sorry to hear about your experience with one of our night receptionists and the misunderstanding regarding the breakfast service. We will address these concerns with our team to ensure better communication in the future. Regarding the room and hallway conditions, we continuously work on maintaining and updating our facilities, and we appreciate your feedback as it helps us improve. We hope that the convenient location and the amenities provided in our units, such as the kitchenette and the fitness center, contributed to a comfortable stay. We hope to have the opportunity to welcome you back in the future for a more satisfying experience. Kind regards,

Dear Guest, Thank you for this review of your recent stay. We are thrilled to hear that our friendly and service-minded receptionist made a great impression on you. It's fantastic to know that you found the room to be spacious, well-furnished, and impeccably clean. We're also glad that we could provide you with extra duvets promptly upon request. Your satisfaction is our top priority, and we're always here to assist you with anything you need. We appreciate your feedback regarding the toaster in the kitchen. While our kitchenettes are equipped with various appliances such as a fridge, heating plates, dishwasher, and microwave, we understand that a toaster would be a valuable addition. We will take your suggestion into consideration for future improvements. We apologize for any inconvenience this may have caused during your stay. We look forward to welcoming you back in the future. Take care,