Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,490 reviews

Hotel Mercure Wien City - Image 1
Hotel Mercure Wien City - Image 2
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Description

Hotel extras

  • Newly renovated 4-star hotel inspired by the Vienna Workshop

  • Just a 5-minute walk from the city center in the vibrant 2nd district

  • Inviting rooms with stylish design and high-quality modern amenities

  • Welcoming 24-hour self-service lounge bar with Viennese wines

  • Abundant breakfast buffet with many regional products

Our accommodation(s)

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Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

WINE BAR

Our 24-hour self-service bar exudes the style and charm of turn-of-the-century Vienna. After a day of exploring, relax with a selection of fine wines, local beers and delicious snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,490 reviews

Customer review rating 5.0/5

Elias B. Couples - Confirmed reviews ALL

I recommend this hotel. Great location near transportation, 20 minutes walk to train station connecting city center with the airport, walking distance to city center. Friendly and knowledgeable staff in front desk, specially Flavia and Aleyna, always ready to help and provide details of places to visit in the city. Hotel very clean and comfortable.

Dear Elias B., Thank you for your kind words regarding your recent stay at Hotel Mercure Wien City. We are delighted to hear that you appreciated our convenient location and found our front desk staff, particularly Flavia and Aleyna, to be helpful and friendly. Maintaining high standards of cleanliness and comfort is essential to us, and it is rewarding to know that we met your expectations. We hope to welcome you back in the future. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 3.5/5

Mike P. Families - Confirmed reviews ALL

The hotel was pretty much what I expected from a big chain. Room was nice and quiet and generally fine to stay in for a few days. Staff were very nice and welcoming. Location is good for exploring Vienna. Pillows weren't great and they didn't have others to choose from which was a bit disappointing. Room cleanliness was good. I think like most hotels in this price bracket, it just needs a bit of fine detail attention like fixing chipped paint here and there etc..

Dear Mike P., Thank you for taking the time to share your thoughts regarding your recent stay at Hotel Mercure Wien City. We are pleased to hear that you found our location convenient and our staff welcoming. Your feedback on the pillows and the need for attention to detail in the room has been noted. While we strive to maintain high standards, we recognize that further improvements can be made to enhance our guests' experience. We appreciate your insights as they assist us in refining our services. We hope to have the opportunity to welcome you back in the future. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 3.0/5

Tom N. Couples - Confirmed reviews ALL

That you advertise having smart TVs, and then find out that they don't work anyway, so casting your own TV on the otherwise fine screen is ridiculous that in 2026 you can't do it.🥲🥲 Their wifi isn't secured enough either, they're lagging behind too..👎👎👎

Dear Tom N., Thank you for sharing your feedback regarding your recent stay. I regret to learn that the smart TV did not meet your expectations and that you experienced issues with the Wi-Fi. Your input is valuable as we continually seek to enhance our services. Mit freundlichen Grüßen, Peter Jüngling General Manager Mercure Wien City

Customer review rating 4.5/5

Nuno L. D. S. Couples - Confirmed reviews ALL

We had an item in our room that was missing after the cleaning. The manager made everything to find it without success. Afterwards he decided to give us a compensation so we can buy the item.

Dear Nuno L. d. S., Thank you for your kind words regarding our manager's efforts to assist you during your stay. We strive to provide exceptional service and are glad that you felt supported in resolving the situation. Your feedback is greatly appreciated. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 3.5/5

Valensia S. Families - Confirmed reviews ALL

Good location

Dear Valensia S., Thank you for highlighting our hotel's excellent location. We appreciate your feedback and are always looking to enhance our guests' experiences. Your insights are valuable to us as we strive for continuous improvement. Goodbye, and best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Other web-users rate our hotel

  • 903 reviews 9.6/10 Location
  • 911 reviews 6.7/10 Room
  • 897 reviews 9.1/10 Service
  • 21 reviews 7.5/10 WiFi
  • 480 reviews 5.4/10 Comfort
  • 438 reviews 7.7/10 Cleanliness
  • 390 reviews 7.8/10 Breakfast
  • 163 reviews 8.9/10 Vibe

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