Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.3/5 1,299 reviews

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Hotel Mercure Wien City - Image 1
Hotel Mercure Wien City - Image 2
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Hotel Mercure Wien City - Image 4
Hollandstrasse 3, 1020 VIENNA, Austria

Description

Hotel extras

  • Newly renovated 4-star hotel inspired by the Vienna Workshop

  • Just a 5-minute walk from the city center in the vibrant 2nd district

  • Inviting rooms with stylish design and high-quality modern amenities

  • Welcoming 24-hour self-service lounge bar with Viennese wines

  • Abundant breakfast buffet with many regional products

Our accommodation(s)

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Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Wine bar

Our 24-hour self-service bar exudes the style and charm of turn-of-the-century Vienna. After a day of exploring, relax with a selection of fine wines, local beers and delicious snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,299 reviews

TripAdvisor Rating  4.0/5  1,434 reviews

Well Located & Great Service

Customer review rating 5.0/5

Deepak Families - Confirmed reviews ALL

The location of Hotel is very good. Also we like the employees at the reception they are very friendly and always have a positive attitude in case we ask any query.

Dear Deepak, Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed the central location of our hotel and the friendly service from our reception team. Your kind words about our staff are greatly appreciated, and we will be sure to pass along your compliments. We also appreciate your valuable insights regarding the cleanliness and sustainability initiatives, and we will continue working to improve in these areas. It was a pleasure having you with us, and we look forward to welcoming you back in the future! Greetings from beautiful Vienna, Magali Kempes Moll Guest Experience Manager

Well located, very comfortable, great courtesy

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The position is strategical: 10 minutes walk from St.Stephan cathedral, 3 minutes walk from airport bus terminal etc. Comfort is absolutely in line with price and category. Hotel staff is very kind and ready to assist you. I'd have liked to be able to regulate the room temperature

Dear Ernestina, Thank you for sharing your feedback after your stay at our Hotel Mercure Wien City. We are glad to hear that you found the hotel's location convenient, just a short walk from St. Stephen's Cathedral and the airport bus terminal. It’s also great to know that you felt comfortable during your stay and appreciated the kindness of our staff. We regret that the room temperature regulation did not meet your expectations, and we will certainly take this into account for future improvements. We hope to welcome you back soon! Sincerely, Magali Kempes Moll Guest Experience Manager

Great location

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Friendly staff, clean and close to the centre

Dear Gerard, Thank you for sharing your positive feedback about your stay at Mercure Wien City. We are thrilled to hear that you enjoyed our great location, friendly staff, and clean facilities. We appreciate your high ratings for our team and overall experience. We look forward to welcoming you again during your next visit to Vienna! Sincerely, Magali Kempes Moll Guest Experience Manager

Great hotel for a stay in the Vienna with a dog and a car

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

The location of the hotel is excellent for arrival with a car - easy access to the city and parking garage for the car. A short distance from the hotel is an area for dogs. The hotel was clean, quiet and perfectly located for exploring the city. Really friendly staff.

Dear Annukka, Thank you for your outstanding review and the perfect score of 100/100! We are delighted to hear that you had such a positive experience at the Mercure Wien City, especially with your dog and car. It’s great to know that you found our location convenient for exploring Vienna and that you appreciated the cleanliness and quietness of our hotel. We are also glad that our team made a positive impression on you. We appreciate your feedback regarding the breakfast options, and we will certainly consider your suggestion for freshly squeezed orange juice to enhance our offerings. Thank you once again for your feedback, and we hope to welcome you back soon for another wonderful stay! Sincerely, Magali Kempes Moll Guest Experience Manager

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Great location, friendly staff, very fast and easy check in, only one thing I was promised that would be city tour for Saturday but no one mentioned that needed appointment..

Dear Aldia, Thank you for your wonderful review and the excellent score of 90/100! We’re thrilled to hear that you enjoyed our great location, friendly staff, and the ease of check-in. We sincerely apologize for the misunderstanding regarding the city tour. We aim to provide clear information to our guests, and we regret any confusion caused by not mentioning the need for an appointment. Your feedback is invaluable, and we will work to improve our communication in this area. Thank you again for your feedback, and we hope to welcome you and your family back for another memorable stay in Vienna! Sincerely, Magali Kempes Moll Guest Experience Manager

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Other web-users rate our hotel

  • 769 reviews 9.5/10 Location
  • 927 reviews 6.7/10 Room
  • 796 reviews 8.7/10 Service
  • 55 reviews 2.8/10 WiFi
  • 444 reviews 5.8/10 Comfort
  • 441 reviews 7.9/10 Breakfast
  • 385 reviews 7.4/10 Cleanliness
  • 150 reviews 3.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.