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Hotel Mercure Wien City 4 stars

Customer review rating 4.5/5 2,540 reviews
Hotel Mercure Wien City
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+ 18 Services
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Hotel extras

  • EXCELLENT location! Just a 5-minute walk to the city center...

  • FREE guided walking tour! Every Saturday (limited places)...

  • ENVIRONMENTALLY FRIENDLY! Our hotel is Planet 21 Silver certified...

  • FAMILY FRIENDLY! Our Superior category rooms have space for up to three guests...

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Boat excursions
  • Other sports activities
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020
vienna
austria

Tel: +431213130

Fax: (+43)1/21313230

Contact email

Check-in from 14h00

Check out up to 12h00

  • U1, U4 :   U1, U4 SCHWEDENPLATZ

  • U2 :   U2 SCHOTTENRING

  • By plane

    VIENNA SCHWECHAT At 20km / 12.5 miles

  • By car

    SUDAUTOBAHN A2 At 12km / 7.46 miles

  • By car

    WESTAUTOBAHN A1 At 15km / 9.32 miles

  • By train

    SOUTH At 5km / 3.13 miles

  • By train

    WEST At 4km / 2.5 miles

  • By train

    WIEN WESTBAHNHOF At 4km / 2.49 miles

GPS :48.215123, 16.376181

Our accommodations

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

Standard Rooms with a shower or bathtub

  • Max. number of persons: 2
  • Area: From 19m²
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Rooms, King Size or 2 Single Size Beds with bathtub

  • Max. number of persons: 3
  • Area: From 24m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Rooms with King Size Bed and shower

  • Max. number of persons: 2
  • Area: From 19m²
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

My Room by Monika & Magali: Viennese Prater

  • Max. number of persons: 2
  • Area: From 19m²
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

My Room by Julia & Lisa: BookArooM

  • Max. number of persons: 2
  • Area: From 19m²
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

My Room by Kathrin & Celal: Alm

  • Max. number of persons: 2
  • Area: From 19m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

My Room by Anna & Balazs: Alice in Wonderland

  • Max. number of persons: 2
  • Area: From 19m²
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

My Room by Angela & Christina: Pop Art

  • Max. number of persons: 2
  • Area: From 24m²
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

My Room by David: Graffiti Art

  • Max. number of persons: 3
  • Area: From 24m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

BELVEDERE

Photo non contractuelle / Strictly non binding

Our state-of-the-art bar is open around the clock every day for connoisseurs and night owls. Guests can enjoy a wide range of beverages, including all the classics - so why not indulge and join us for a drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 115 m²

  • Maximum capacity: 70 people

Find out more

Our guest reviews for
Hotel Mercure Wien City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,540 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,330 reviews

Well situated and comfortable accommodation

Customer review rating 4.5/5

Paul Families - 06/02/2020 Confirmed reviews ALL

Staff were quite supportively friendly - they spoke English well, and tried to assist with bookings and booking changes as needed. Rooms were clean and neatly serviced. As and when I stay in Vienna again, I would happily contact the hotel for another booking. It was a convenient location within walking access of the main city, the Ring and the Augarten

Dear Paul, thank you very much for staying with us and for sharing your impressions going with your really nice rating! I am happy that you felt welcome and comfortable and I hope you will be staying with us soon again, Alexander Mitgutsch Resident Manager

Listed as a 4 star......probably more like a 3

TripAdvisor rating 4.0/5

FrankRoo 06/02/2020 TripAdvisor review

Hotel location is quite good, a 10 to 15 minute walk from the central square of the old town. The bar in the hotel is like one of the bars people had in their living rooms in the 70's and although the hotel was busy I never saw anyone having a drink, or behind the bar for that matter. The rooms are on the small side, but comfortable. It was quite cold during our stay, and despite turning the heating / air con up to max temperature and full power it never warmed the room up, but the bed was comfortable - but they do put two single duvets on a double bed which I find a bit strange but you see alot in Europre. We paid for the room only advance rate so I don't know what breakfast was like. I would stay in this hotel again in Vienna as long as I could be sure I got a room where the heating actually worked.

Dear FrankRoo, thank you very much for staying with us and for your time to write about your impressions! I am happy that you liked your stay and that your overall experince was good too. I hope you will give us the chance soon to fully convince you of our service during your next visit and I highly recommend one of our Superior-Rooms to you as they are a bit bigger than the other categories. Best regards, Alexander Mitgutsch Resident Manager

3 days stay in Vienna

TripAdvisor rating 4.0/5

Flyer56885 Family - 20/12/2019 TripAdvisor review

Early arrival at the hotel so we were able to leave our luggage at the reception until the room was ready at 14:00. The room was clean and comfortable. The bed is big enough for 2 adults and a kid but we also had a sofa at our disposal. Very good coffee and a tasty breakfast with a wide range of products. The location of the hotel is very convenient for many reasons: 30 minutes connection from the airport by VAL then a 5 minutes walk, 25 minutes walk to Madame Tussauds, 15 minutes walk to Stephansplatz. Overall a pleasant experience.

Not quite 4-star

TripAdvisor rating 4.0/5

NiceHotelChap Couples - 19/12/2019 TripAdvisor review

Well-located - just a short walk from city centre. In my opinion, this isn't a 4-star hotel... maybe 3 and a half. Rooms were clean, but compact. Beds comfortable, but we had 2 singles joined together. Bathroom clean, quite small but still had bathtub with shower over. Breakfast was okay and the dining room staff were particularly good. Nothing too bad to report and we enjoyed our time in Vienna, but overall the hotel gave the impression of needing an update. I would put it on a par with a Holiday Inn Express, so considering we paid an average of €218 per night I was expecting it to be somewhat classier!

Great service

Customer review rating 4.5/5

Debbie G. Families - 17/12/2019 Confirmed reviews ALL

A very comfortable stay and great service.

Dear Debbie, thank you very much for staying with us and for your time to share your impressions! I hope you will visit us soon again, Alexander Mitgutsch Resident Manager

Good hotel

Customer review rating 4.5/5

Anonymous Couples - 04/12/2019 Confirmed reviews ALL

The service was good and friendly, the breakfast was fine and the location was excellent.

Dear Gudmundur, thank you very much for staying with us and for writing some comments according to your rating! I am happy to see that you had a good time in Víenna and that you felt welcome and comfortable! Looking forward to may welcoming you soon again, Alexander Mitgutsch Resident Manager

Dissatisfied in Mercure Wien City Hotel

Customer review rating 4.5/5

Viktor Couples - 06/11/2019 Confirmed reviews ALL

This hotel is not comply with Accors Hotels chain standards for 4 stars hotel. Quality of service is poor. The bed condition was not good, the mattress had bedsores. Bed linen never been changed during 3 nights. Breakfast food selection was poor. We had early flight and checked out from hotel at 6.30 am on 1 November 2019. The hotel serves breakfast at 7 am only. We paid for room& and breakfast already during booking on 14 October at Accor web site . The receptionist refused to return money for missed breakfast.

Great staff and location

Customer review rating 4.5/5

A R. Couples - 02/11/2019 Confirmed reviews ALL

My wife and I had a great stay at the hotel - staff were very friendly and helpful, the room well furnished and comfortable and breakfast was great too!!

Dear Andrew, thank you so much for your time to rate your stay and it is my pleasure to read that you absolutely enjoyed your time in Vienna and staying with us! Looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager

good and not so good

TripAdvisor rating 4.0/5

puffin340 Friends getaway - 30/10/2019 TripAdvisor review

We had room no 711, facing the busy street. No way to open the window to cool the room, the street noise was overwhelming. After complaints from a lot of hotel guest the hotel management decided to turn the central A/c back on. Finally .... Good breakfast, slow computer terminal .....

Dear puffin340, thank you very much for staying with us and for sharing your impressions! I am happy that you had a good time in Vienna even if the temperature was not perfectly conveniant for you and I hope you will visit us soon again, Alexander Mitgutsch Resident Manager

good room and great localisation at 10 minutes from the City center

TripAdvisor rating 4.0/5

716patrickp Couples - 22/10/2019 TripAdvisor review

Nice big room, not so "new" but very comfortable. We mainly appreciated the welcome and globally the great staff. good breakfast. Hotel to recommend mainly for its localization and the global atmosphere

Dear 716patrickp, thank you very much for your time to write about your last stay with us and for your good rating with all the positive comments! I am happy to read that you had a good time in Vienna and that you felt welcomed and comfortable. Looking forward to may welcoming you soon again, Alexander Mitgutsch Resident Manager

european vacation

Customer review rating 4.5/5

Anonymous Couples - 13/10/2019 Confirmed reviews ALL

Overall we are satisfied with our stay. however I dont know if you will do something about it but a red color pallete in a room is not my type. You see hotel room is a place to relax and rest a red color is not calm and restful color .

Dear Amelita, thank you very much for staying with us and for your rating with all it´s comments! We do already offer rooms in differnet categories and differnt designs so I can highly reccomend our Privilege-Rooms for your next vist and I am sure that those will meet your expectations. best regards, Alexander Mitgutsch Resident Manager

OK

Customer review rating 4.5/5

Rani Business - 01/10/2019 Confirmed reviews ALL

No pancakes on the last two days i was there, the rest of the food doesnt look particularly appetizing to me. Housekeeping knocked 3 times and opened the door immediately, didnt even give me a second to react to say that im busy in the bathroom

Dear Rani, thank you very much for staying with us and for your time to rate with all of your comments! I am very sorry for the inconveniences and please be sure that we will have a look on our breakfast variety and also I will forward your comments to our housekeeping staff members to sensitize them. I hope you you will visit us soon again, Alexander Mitgutsch Resident Manager

G. Manager for Itaco company

Customer review rating 4.5/5

Wafik I. Couples - 29/09/2019 Confirmed reviews ALL

its accepted but you must increase the varieties for the breakfast

Dear Mr. I., thank you very much for your time to rate your stay with some comments! I am happy to see that you enjoyed your visit and of course we will consider some changes of the breakfast variety soon. Looking forward to may welcoming you soon again in Vienna, Alexander Mitgutsch Resident Manager

Extremely dissatisfied

Customer review rating 4.5/5

Adriana Business - 29/09/2019 Confirmed reviews ALL

Staff is good and helpful, but the condition of the room and property is bad. Hotel was full so I was unable to get another room. The drain in the shower was clogged and the smell was terrible.!! They sprayed air freshner because it was not repaired (water was out to the room). Hair dryer did not work. Very poor internet.

Dear Adriana, thank you very much for staying with us and for your time to rate your visit! I am very sorry for all the inconveniences caused and please be sure that all technical problems have been solved as soon as possible! It would be great if you will give us the chance to convince you of our service at your next visit to Vienna! Best regards, Alexander Mitgutsch Resident Manager

Excellent

Customer review rating 4.5/5

John L. Business - 25/09/2019 Confirmed reviews ALL

Comfortable clean modern room. Super helpful and friendly staff. Good location 5 mins walk from Underground and 15 from Imperial Palace. Would stay again without hesitating.

Dear Mr. L., thank you very much for staying with us and for your time to rate us! I am happy that you had a great time in Vienna and that I want to thank you for the perfect rating! Best regards, Alexander Mitgutsch Resident Manager

Wonderful city-break

Customer review rating 4.5/5

Giovanna Couples - 23/09/2019 Confirmed reviews ALL

Our stay was wonderful. The hotel is conveniently located to visit Vienna city center. Rooms are spacious and clean, breakfast excellent, personnel nice and attentive.

Dear Giovanna, thank you very much for your time to write about your impressions of your stay with us! I am happy to see that you felt welcome and comfortable and it would be great to have you back soon in Vienna, Alexander Mitgutsch Resident Manager

Mr

Customer review rating 4.5/5

Anonymous Couples - 19/09/2019 Confirmed reviews ALL

Staff ok but no room upgrade offered in spite of not appearing busy think you just take this side of Accor benefits not very seriously .

Dear Mr. W., thank you very much for staying with us and for your time to share your impressions! I am verry sorry that you did not feel treated well as a member of Le Club Accorhotels which is one of our most important objectives but please be sure that we were fully booked during your stay and only because of this reason we were not able to offer an upgrade this time as it is based on availability! It would be great if you will give us the opportunity to convince you of our service at your next visit to Vienna, Alexander Mitgutsch Resident Manager

Good times in Vienna

TripAdvisor rating 4.0/5

mar99 Couples - 14/09/2019 TripAdvisor review

Great location. You can walk to everywhere. Clean rooms. All around, a good place to stay. We did not have the breakfast at the hotel, but there is a small local market just down the street on same side of canal as the hotel. Two funky spots to eat - cash only, but there is an ATM on the way. If I return to Vienna, would definitely stay at same hotel. We unexpectedly took the #1, that was going out of town, so was not covered by our daily pass, but ended in a small town - last station was called Josefplatz. Well worth the trip. 'Train' runs every 30 minutes. Best part of our time in Vienna.

Dear mar99, thank you very much for staying with us and for your time to write about your impressions! I am happy to see that you had such a great time in Vienna and it would be great to have you back soon as a guest again, Alexander Mitgutsch Resident Manager

perfect stay

Customer review rating 4.5/5

Anonymous Business - 09/09/2019 Confirmed reviews ALL

Great located in the center of the city. Friendly staff, good service and wonderful overall experience

Dear Eduard, thank you very much for your nice words about your last stay with us and for sharing your impressions! I am happy to read that you had such a great time in Vienna and it would be my pleasure to having you back soon as a guest, Alexander Mitgutsch Resident Manager
Customer review rating 4.5/5

Mel Families - 09/09/2019 Confirmed reviews ALL

The hotel location is good. the room aircon is not good as we have to request for fan.

Dear mel, thank you very much for staying with us and for the rating of your last stay! I am verry sorry that the room temperature did not meet your expectaions and I hope you will give us the opportunity to fully convince you at your next stay soon, Alexander Mitgutsch Resident Manager
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