Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,421 reviews

Best price
guarantee
Hotel Mercure Wien City - Image 1
Hotel Mercure Wien City - Image 2
Hotel Mercure Wien City - Image 3
Hotel Mercure Wien City - Image 4
Hollandstrasse 3, 1020 VIENNA, Austria

Description

Hotel extras

  • Newly renovated 4-star hotel inspired by the Vienna Workshop

  • Just a 5-minute walk from the city center in the vibrant 2nd district

  • Inviting rooms with stylish design and high-quality modern amenities

  • Welcoming 24-hour self-service lounge bar with Viennese wines

  • Abundant breakfast buffet with many regional products

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Wine bar

Our 24-hour self-service bar exudes the style and charm of turn-of-the-century Vienna. After a day of exploring, relax with a selection of fine wines, local beers and delicious snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,421 reviews

TripAdvisor Rating  3.9/5  1,459 reviews

Customer review rating 5.0/5

Setenay A. Business - Confirmed reviews ALL

best reception

Dear Setenay A., Thank you for your kind words regarding your stay with us and our reception team. We are pleased to hear that your experience was enjoyable. Your feedback is greatly appreciated and serves as motivation for our continued commitment to excellence. Best regards, Katharina Deyerizadeh Deputy General Manager Hotel Mercure Wien City

Customer review rating 3.5/5

Enkhtuul T. Families - Confirmed reviews ALL

Breakfast was pretty good and all hotel staff were friendly! However, we did not know having a body lotion was privilege in this hotel… also, toilet flushing seemed messed up and so many more things were dysfunctional in our room

Dear Enkhtuul T., Thank you for sharing your thoughts. We are pleased to hear that you enjoyed our location, breakfast, and the friendliness of our staff. We apologize for any misunderstandings regarding amenities and the issues you faced in your room. Your feedback is valuable for our ongoing improvements. Mit freundlichen Grüßen, Peter Jüngling General Manager Mercure Wien City

Customer review rating 4.0/5

Gilly C. Couples - Confirmed reviews ALL

On the whole, a very positive stay. Hotel is very well located and is quiet in the evenings. We were disappointed with no drawers and very minimal hanging space as this was a 4 day trip so we had a fair amount of clothes. Staff were excellent in sorting an extension lead for kettle and coffee machine so we didn’t have to heave the unit forward to unplug TV to plug in appliances. Would suggest this is needed in any other rooms where this is also the case. Breakfast was a good selection although the price is quite steep (as in all hotels)! Overall, we would use this hotel again.

Dear Gilly C., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and that our staff provided excellent service throughout your visit. It is also gratifying to know that you enjoyed the cleanliness and comfort of your room. We appreciate your comments regarding the storage options in your accommodation. While we strive to offer a comfortable experience, we understand that additional space for clothing would enhance your stay, especially for longer visits. Your suggestion about the extension lead for the kettle and coffee machine is also noted, and we will consider it to improve guest convenience. Regarding the breakfast pricing, we understand that hotel dining can be perceived as expensive, and we continuously aim to offer a variety of quality options to justify the cost. We sincerely appreciate your recommendation and look forward to welcoming you back in the future. Mit freundlichen Grüßen, Peter Jüngling General Manager Mercure Wien City

Customer review rating 3.5/5

Mikaela G. Families - Confirmed reviews ALL

Great hotel and great location to explore Vienna. The room was very warm and comfortable - good amenities. The hotel did not have enough pillows to provide us with one extra until the following day. The room could have been cleaner and the maid did not take away dirty wine glasses or clean the bottle for water in the room whilst we were there.

Dear Mikaela G., Thank you for sharing your feedback regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed the comfort of your room. However, I regret to learn that the housekeeping service did not meet your expectations, particularly regarding the cleanliness and the availability of extra pillows. We appreciate your observations as they help us to enhance our service quality. Your comments will be addressed with our team to ensure a better experience for future guests. Mit freundlichen Grüßen, Peter Jüngling General Manager Mercure Wien City

Customer review rating 1.5/5

Yoosun J. Families - Confirmed reviews ALL

First, I had specifically requested a double bed room via Booking.com, which was confirmed by your staff before my trip. However, upon arrival, we were assigned a twin room. When I asked to change it, I was told that all double rooms were fully occupied, despite my prior confirmation. Although we were eventually moved to a double room on the ground floor, it was still very inconvenient. The sofa bed we requested in advance was not set up, and there were towels for only two people on the first night. Most frustratingly, the room was freezing, and we weren't given any instructions on how to use the heater. When I first asked, a staff member told me to set it to 15 degrees. Even though I double-checked because it sounded too low, she insisted it was correct. After a freezing night, I asked another staff member, who informed me it should have been 25 degrees, not 15. I am truly disappointed by the lack of communication and the inconsistent service. Honestly, I do not plan to visit your hotel again, nor will I recommend it to others.

Dear Yoosun J., Thank you for taking the time to share your feedback regarding your recent stay at Hotel Mercure Wien City. I sincerely apologize for the inconveniences you encountered during your visit, particularly concerning the room assignment and the lack of proper amenities. It is regrettable that you were unable to receive the double bed room you initially requested, despite our confirmation. I understand how disappointing this must have been, and I appreciate your understanding as we worked to accommodate you thereafter. Furthermore, I am sorry that the sofa bed was not prepared in advance and that there was an insufficient number of towels upon your arrival. Regarding the heating issue, it is unacceptable that you were not provided with clear instructions to ensure your comfort. I appreciate your feedback, as it brings to light areas where we can enhance our service and communication. We value your comments and hope you will reconsider your decision about returning to our hotel in the future. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

In partnership with TripAdvisor

Other web-users rate our hotel

  • 866 reviews 9.6/10 Location
  • 895 reviews 6.5/10 Room
  • 877 reviews 9/10 Service
  • 19 reviews 6.9/10 WiFi
  • 459 reviews 5.4/10 Comfort
  • 423 reviews 7.5/10 Cleanliness
  • 403 reviews 7.7/10 Breakfast
  • 171 reviews 8.7/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Vienna

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.