Hotel Mercure Wien City 4 stars
Customer review rating (ALL Rating) 4.5/5 476 reviews
ALLSAFE approved hotel
ALLSAFE certified hotel
TOP location! Just 5 minutes walk to the city center
ENVIRONMENTALLY FRIENDLY! Our hotel is Planet 21 Silver certified...
FAMILY FRIENDLY! Our Superior category rooms have space for up to three guests...
FREE guided city tour every Saturday (limited number of participants)
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
U1, U4: U1, U4 SCHWEDENPLATZ
U2: U2 SCHOTTENRING
VIENNA SCHWECHAT At 20km / 12 miles
SUDAUTOBAHN A2 At 12km / 7 miles
WESTAUTOBAHN A1 At 15km / 9 miles
SOUTH At 5km / 3 miles
U1/U4 SCHWEDENPLATZ At 0km / 0 miles
WEST At 4km / 2 miles
WIEN WESTBAHNHOF At 4km / 2 miles
Check-in from - Check out up to
Our bar is daily open for you. Start the day with a cup of coffee in the morning or end your day with an after-work drink.
Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.
100% genuine reviews from our guestsFind out more
well located, good price, friendly staff
Customer review rating 5.0/5
Anonymous Solo - Confirmed reviews ALL
Very great stay! Hotel is in a perfect location for a city break. The staff were all very friendly. The rooms were a good size
Customer review rating 4.5/5
James B. Friends - Confirmed reviews ALL
We highly enjoyed our stay: good rooms, Well assorted breakfeast and serviceminded staff
Dear James, thank you so much for this great review. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us. As well, it is a joy for us to hear that you enjoyed our delicious breakfast. I will personally relay your feedback to our team who will be glad to know that their efforts contributed to your enjoyable stay. We take note of the areas for improvement that you bring to us; your feedback is the best way for us to determine where we should focus our efforts to continue moving forward on continuous improvement. I hope to have the pleasure of welcoming you back again soon. Greetings from beautiful Vienna, Magali Kempes Moll Guest Experience Manager
Normal stay for 3-4*
Customer review rating 3.5/5
Ilya P. Business - Confirmed reviews ALL
Good located but old and some dusty inside hotel.
Dear Ilya, Thank you very much for taking the time to review your recent stay at the Mercure Wien City. It was really nice to read that you have enjoyed the location of our hotel and on the other hand we truly regret your impression received with regards to the cleanness in your room. We very much regret that your stay with us did not meet your expectations. Our aim is to make our guest's stay as pleasant as possible and therefore we are very sorry to learn that on this occasion we failed and would like to apologize for the experiences made and the impression received. We are attached to the quality of service delivered to our guests, and this is why we are grateful for this return of experience you sent us. Be sure that our teams have been informed about your feedback, and that actions will be planned in order that it do not happen again in the future. I do apologize and regret that this impacted your experience at our hotel. We truly hope that the rest of your stay was to your satisfaction and we look forward of welcoming you back soon. Sincerely, Magali Kempes Moll Guest Experience Manager
Excellent location and super helpful staff
Customer review rating 5.0/5
Antonina Solo - Confirmed reviews ALL
Excellent location, close to the centre in an interesting district with many tasty places around for dining out. Rooms have what's needed for a comfortable stay. Fantastic staff, both friendly and helpful. Recommended :)
Customer review rating 4.0/5
Anonymous Couples - Confirmed reviews ALL
Great location. Quiet.
Dear Dorothee, thank you for staying with us and for your time to rate your stay! Great to read that you enjoyed your time in Vienna and our perfect location in the hear of the city. We take note of the areas for improvement that you bring to us; your feedback is the best way for us to determine where we should focus our efforts to continue moving forward on continuous improvement. I hope to have the pleasure of welcoming you back again soon. Friendly regards, Magali Kempes Moll Guest Experience Manager
Our most recent 20 reviews
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