Hotel Mercure Wien City 4 stars

Well-located - just a short walk from city centre. In my opinion, this isn't a 4-star hotel... maybe 3 and a half. Rooms were clean, but compact. Beds comfortable, but we had 2 singles joined together. Bathroom clean, quite small but still had bathtub with shower over. Breakfast was okay and the dining room staff were particularly good. Nothing too bad to report and we enjoyed our time in Vienna, but overall the hotel gave the impression of needing an update. I would put it on a par with a Holiday Inn Express, so considering we paid an average of €218 per night I was expecting it to be somewhat classier!

A very comfortable stay and great service.

The service was good and friendly, the breakfast was fine and the location was excellent.

This hotel is not comply with Accors Hotels chain standards for 4 stars hotel. Quality of service is poor. The bed condition was not good, the mattress had bedsores. Bed linen never been changed during 3 nights. Breakfast food selection was poor. We had early flight and checked out from hotel at 6.30 am on 1 November 2019. The hotel serves breakfast at 7 am only. We paid for room& and breakfast already during booking on 14 October at Accor web site . The receptionist refused to return money for missed breakfast.

My wife and I had a great stay at the hotel - staff were very friendly and helpful, the room well furnished and comfortable and breakfast was great too!!

We had room no 711, facing the busy street. No way to open the window to cool the room, the street noise was overwhelming. After complaints from a lot of hotel guest the hotel management decided to turn the central A/c back on. Finally .... Good breakfast, slow computer terminal .....

Nice big room, not so "new" but very comfortable. We mainly appreciated the welcome and globally the great staff. good breakfast. Hotel to recommend mainly for its localization and the global atmosphere

Overall we are satisfied with our stay. however I dont know if you will do something about it but a red color pallete in a room is not my type. You see hotel room is a place to relax and rest a red color is not calm and restful color .

No pancakes on the last two days i was there, the rest of the food doesnt look particularly appetizing to me. Housekeeping knocked 3 times and opened the door immediately, didnt even give me a second to react to say that im busy in the bathroom

its accepted but you must increase the varieties for the breakfast

Staff is good and helpful, but the condition of the room and property is bad. Hotel was full so I was unable to get another room. The drain in the shower was clogged and the smell was terrible.!! They sprayed air freshner because it was not repaired (water was out to the room). Hair dryer did not work. Very poor internet.

Comfortable clean modern room. Super helpful and friendly staff. Good location 5 mins walk from Underground and 15 from Imperial Palace. Would stay again without hesitating.

Our stay was wonderful. The hotel is conveniently located to visit Vienna city center. Rooms are spacious and clean, breakfast excellent, personnel nice and attentive.

Staff ok but no room upgrade offered in spite of not appearing busy think you just take this side of Accor benefits not very seriously .

Great location. You can walk to everywhere. Clean rooms. All around, a good place to stay. We did not have the breakfast at the hotel, but there is a small local market just down the street on same side of canal as the hotel. Two funky spots to eat - cash only, but there is an ATM on the way. If I return to Vienna, would definitely stay at same hotel. We unexpectedly took the #1, that was going out of town, so was not covered by our daily pass, but ended in a small town - last station was called Josefplatz. Well worth the trip. 'Train' runs every 30 minutes. Best part of our time in Vienna.