Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.3/5 1,167 reviews

Hotel Mercure Wien City - Image 1
Hotel Mercure Wien City - Image 2
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Description

ALLSAFE approved hotel

Hotel extras

  • ALLSAFE certified hotel

  • TOP location! Just 5 minutes walk to the city center

  • ENVIRONMENTALLY FRIENDLY! Our hotel is Planet 21 Silver certified...

  • FAMILY FRIENDLY! Our Superior category rooms have space for up to three guests...

  • FREE guided city tour every Saturday (limited number of participants)

Our accommodation(s)

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Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Start the day with a great breakfast! Enjoy our generous breakfast buffet, Monday to Friday from 06:30 - 10:00 am, as well as Saturday and Sunday from 07:00 - 10:30 am.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,167 reviews

TripAdvisor Rating  4.0/5  1,425 reviews

Thank you for your hospitality

TripAdvisor rating 5.0/5

vishal B Couples - TripAdvisor review

Firstly I would like to appreciate all the staff of this hotel specially the lady in the front office (Stefnie)she welcomed us with her beautiful smile as we arrived too early before check in time but we wanted to kill the time she guided us the city through map.she provided every information of the city. Thank you so much Secondly i would like to thanks the Housekeeping lady who was doing room no 405 she was doing her job very perfectly Thank you for making our stay wonderful Like to mention one guy from front office who was having very bad attitude he dnt know how to talk your guest other wise every staff us very helpful snd very polite

Dear Vishal, Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our team, especially Stefnie at the front office and the housekeeping staff, made a positive impression on you. Our front office team take great pride in providing exceptional service and ensuring that our guests feel welcomed and well-informed from the moment they arrive. We're delighted that our lovely colleague warm welcome and helpful guidance added to the enjoyment of your stay. We're also grateful for your kind words about the housekeeping staff, particularly the individual taking care of your room. Providing clean and comfortable accommodations is a top priority for us, and we're glad to hear that our housekeeping team met your expectations. However, we're sorry to hear about your experience with one of our front office staff members. We apologize for any inconvenience caused by their attitude, and we will address this issue with our team to ensure that all guests are treated with the utmost respect and professionalism. Your feedback is invaluable to us as it helps us continually improve our services and guest experiences. We appreciate your understanding and hope that you will choose to stay with us again in the future. If you have any further comments or concerns, please feel free to reach out to us directly. Thank you once again for your kind words, and we look forward to welcoming you back soon! Warmest regards, Mercure Wien City Guest Experience Team

Baddest experience ever

TripAdvisor rating 1.0/5

aliciakeys333 Friends getaway - TripAdvisor review

Poor every thing was not as it its shows at all i cant even recommend any one to stay there was really baddest experience i have ever the front disk wss not nice the breakfast was poor not 4 star hotel

Dear Aliciakeys333, We're truly sorry to hear about your recent experience with us. Please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. Providing a pleasant and comfortable experience for our guests is our top priority, and it's disheartening to learn that we fell short of meeting your expectations. We take your feedback seriously and will address the issues you've mentioned with our team, particularly regarding the service at the front desk and the quality of breakfast. We aim to provide excellent service and amenities that reflect the standards of a four-star hotel, and we regret that we did not meet this standard during your visit. Your feedback is invaluable to us as it helps us identify areas for improvement. We truly appreciate your candid review, and we assure you that we will take the necessary steps to prevent similar issues from occurring in the future. We understand that this experience may have tarnished your impression of our hotel, but we hope that you will consider giving us another chance to exceed your expectations in the future. If you would like to discuss your experience further or if there is anything we can do to make amends, please don't hesitate to reach out to us directly. Once again, we apologize for the inconvenience, and we thank you for bringing these concerns to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that you deserve. Sincerely, Mercure Wien City Guest Experience Team

Baddest experience ever

TripAdvisor rating 1.0/5

AAA123F Friends getaway - TripAdvisor review

As a diamond member I rate this hotel is below 4 star. First the experience on check in was bad the receptionist guy treated me in unprofessional way plus many times am asking him about what am entitled for as a Diamond member but he was ignoring my question as a member I booked two rooms but they have a welcome message under the second room name. I am entitled for upgrade but as per receptionist said the upgrade only for bathtub and coffee machine which is unbelievable as I stayed in many Accor chain hotels but I didn’t get treated like this. No room service is available in the hotel. No phone in the room as well to call the reception in anything needed. I asked for a bottle of water on the second day of my stay and they said no water to be provided this is shocked me how as guest in the hotel and no water to be provided while I stayed in hundreds of hotel and at least 2 bottles have to be provided daily. Than other person works at the front desk saw me and said to him that am entitled for free bottle of water as I am privilege member. Than he told me to wait at the reception so he will provide me a bottle of water. While I was waiting for almost 15 minutes than he came and said I just put the water in your room. I don’t know what the use of me waiting at the reception. Breakfast was poor as no many options only omelet eggs which is not a service of 4 star hotel should provide to their customers. The hotel booking cost a lot and many points been deducted from my account which is not deserve for such a service I am getting in return. Over all the hotel staff are not professional and poor service I received which is not acceptable to get treated like this specially I am frequent customer to Accor chain hotels and Diamond member.

Dear AAA123F, We are deeply disappointed to learn about your recent experience at our hotel, and we sincerely apologize for the level of service and inconvenience you encountered during your stay. As a valued Diamond member, your satisfaction is of utmost importance to us, and we regret that we failed to meet your expectations on this occasion. We are truly sorry for any unprofessionalism displayed by our receptionist during the check-in process. This behavior does not align with the high standards of service and professionalism that we strive to maintain. Your concerns regarding the lack of acknowledgment of your Diamond member status and the discrepancies in room amenities have been duly noted, and we will address these issues with our team to ensure that such oversights do not recur in the future. Regarding the provision of room service and complimentary amenities, after discussing your complaint with our fellow receptionists, I was informed that you have been upgraded to our Privilege category for both of the rooms booked, completely free of charge. This upgrade includes a range of exclusive amenities and benefits to enhance your stay with us. In addition to your upgraded accommodations, you received complimentary bottled water replenished daily. Our minibar offerings was also be provided to you at no extra cost, allowing you to indulge in a selection of beverages at your convenience. Furthermore, as Privilege guests, you had access to all the amenities that are standard in our Privilege rooms. This includes enhanced room features, among others, comfortable bathrobes and slippers to ensure a truly relaxing and enjoyable stay. Also, as compensation for the inconvenience, we have credited courtesy points to your All member card. We appreciate as well your feedback on the breakfast options, and we will certainly review our offerings to ensure a wider variety and better quality for our guests. Your feedback regarding the value of your booking and the points deducted from your account is also noted, and we will review our pricing and reward policies to ensure fairness and transparency for all guests. Please rest assured that your feedback is taken seriously, and we are committed to making the necessary improvements to enhance the overall guest experience. We hope that you will give us another opportunity to regain your trust and provide you with the excellent service that you rightfully expect and deserve. Thank you for bringing these issues to our attention, and we hope to have the chance to welcome you back for a more positive experience in the future. Sincerely, Mercure Wien City Guest Experience Team

Great hotel

TripAdvisor rating 5.0/5

Vickib114 TripAdvisor review

What a great hotel. The staff at this hotel go over and beyond in customer service, which you could not ask for anything more. The rooms are clean and tidy and have recently been renovated. The rooms are also serviced daily. Breakfast is also a nice spread. I highly recommend this hotel and would stay there again.

Dear Vickib114, I would like to thank you for taking the time to share your review with us about your experience at the Mercure Wien City. It is our sincere aim to ensure that our guests enjoy a memorable experience and I am delighted to read that you had a wonderful stay with us. Getting such feedback is the best motivation for the entire team. We are very much looking forward to welcoming you back very soon. Warmest regards, Kerstin Wallner Deputy Manager

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The receptionists were very nice and helpful. Only problem was the heating system in the room didn't work properly - I couldn't control its on/off or temperature.

Dear Ziming, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. I am sorry to hear that your stay did not in all points meet your expectations. A good room climate is essential for a relaxing sleep. Please accept my apologies for any inconveniences and discomfort caused. Rest assured that we will take the appropriate measures. I will be sure to share your kind words with the entire team. We work harder every day to make everyone feel home and comfortable. For your next trip to Vienna, we would be happy to accommodate you again. Friendly regards, Magali Kempes Moll Guest Experience Manager

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Other web-users rate our hotel

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  • 848 reviews 8.7/10 Service
  • 58 reviews 3.1/10 WiFi
  • 539 reviews 8/10 Breakfast
  • 512 reviews 5.6/10 Comfort
  • 388 reviews 6.9/10 Cleanliness
  • 163 reviews 4.5/10 Value

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