Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.3/5 1,175 reviews

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Hotel Mercure Wien City - Image 1
Hotel Mercure Wien City - Image 2
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Hotel Mercure Wien City - Image 4
Hollandstrasse 3, 1020 VIENNA, Austria

Description

Hotel extras

  • Newly renovated 4-star hotel inspired by the Vienna Workshop

  • Just a 5-minute walk from the city center in the vibrant 2nd district

  • Inviting rooms with stylish design and high-quality modern amenities

  • Welcoming 24-hour self-service lounge bar with Viennese wines

  • Abundant breakfast buffet with many regional products

Our accommodation(s)

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Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Wine bar

Our 24-hour self-service bar exudes the style and charm of turn-of-the-century Vienna. After a day of exploring, relax with a selection of fine wines, local beers and delicious snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,175 reviews

TripAdvisor Rating  4.0/5  1,431 reviews

Family Travel - Europe Trip

TripAdvisor rating 5.0/5

Sanchirorj Families - TripAdvisor review

I'm traveling by car and the Hotel Mercure Wien City is well located with parking and close to main atractions. Great breakfast and nice room. This is my third time in this hotel and next time I have plans to stay there again.

Horrible

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

No Air conditioning, conpact rooms Not worth at all Had to sleep with windows open

Dear Rupesh, Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay at Hotel Mercure Wien City. Your comments are very important to us as they help us to identify areas where we can improve. We regret to hear about the issues with the air conditioning and ventilation in your room. Please accept our apologies for any discomfort this may have caused. We understand the importance of a comfortable environment and will look into resolving these issues promptly. Regarding your feedback on check-in and check-out experiences, as well as the wait times, we apologize for any delays you encountered. Your feedback regarding the Wi-Fi access and breakfast availability is also noted, and we will take steps to ensure these aspects meet our guests' expectations. We appreciate your loyalty as an ALL member and regret that we did not meet your expectations this time. Please be assured that we will address your concerns with our team to prevent similar issues in the future. We hope you will consider giving us another opportunity to provide you with a better experience on your next visit to Vienna. Sincerely, Magali Kempes Moll Guest Experience Manager

Great stay!

Customer review rating 5.0/5

Narine B. Families - Confirmed reviews ALL

I had a very pleasant stay at the hotel, thanks to the beautifully designed and comfortable rooms. The staff was exceptionally nice and welcoming, especially the girl with dark hair and big eyes who checked us in, and the gentleman who assisted me with my voucher drink card and restaurant reservation. Thank you very much for your help and care.

Dear Narine, Thank you so much for your wonderful review and perfect rating! We are thrilled to hear that you had a very pleasant stay at Hotel Mercure Wien City. It's fantastic to know that you enjoyed our beautifully designed and comfortable rooms, and that our staff, especially Aleyna and Celal made your experience exceptional. I will personally relay your feedback to our team who will be glad to know that their efforts contributed to your enjoyable stay. We at Mercure Wien City take pleasure in creating moments of magic for our guests. I am pleased that we were able to do so for you. Your kind words and recognition mean a lot to us. We are delighted that you appreciated our efforts in providing excellent service and ensuring your satisfaction during your entire stay, from arrival to departure. We look forward to welcoming you back in the future for another memorable stay in Vienna. Warmest regards, Magali Kempes Moll Guest Experience Manager

Nice hotel with great staff

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

With had a great experience during the 4 night we spent in Wien. The hotel position is very convenient if you want to visit the city. There were some noises caused by the refurbishment works, however we were out most of the time during the day so it did not bother us. Special Thanks to the staff that was always kind and helpful.

Gentile Giuseppe, La ringraziamo sinceramente per la sua eccellente recensione e per aver condiviso la sua esperienza presso il nostro Hotel Mercure Wien City. Siamo molto felici di sapere che ha apprezzato la nostra posizione conveniente per visitare la città e che il soggiorno di quattro notti sia stato di suo gradimento. Ci scusiamo per i rumori causati dai lavori di ristrutturazione, ma siamo lieti di sapere che non hanno disturbato troppo il suo soggiorno, dato che era fuori durante il giorno. Siamo particolarmente grati per i suoi complimenti al nostro staff. Il nostro team si impegna costantemente per offrire un servizio cordiale e disponibile, e le sue parole gentili saranno sicuramente condivise con loro. La ringraziamo nuovamente per aver scelto di soggiornare con noi e per la sua raccomandazione ad amici e familiari. Speriamo di avere il piacere di accoglierla nuovamente in futuro. Cordiali saluti, Magali Kempes Moll Guest Experience Manager

Good location and comfort room

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

I travelled to Vieanna with my family. I stayed at that Hotel. The room was great, bathroom was great, beds are comfortable. Location is good. You can walk around the touristic place about 10-30 minutes. Resepsiyonda bir shiftte Türkler duruyor :) İsimlerini vermeyim Nevşehirli abiyle Kayserili kız'a teşekkür ederiz.

Dear Erol, Thank you for taking the time to share your experience at Hotel Mercure Wien City. We are delighted to hear that you and your family enjoyed your stay with us. It’s wonderful to know that you found the room and bathroom great, and the beds comfortable. We are also pleased that our location met your expectations and allowed you to easily explore the touristic sites. We cannot thank you enough for your kind comments with regards to your recent stay. I will personally relay your feedback to our team who will be glad to know that their efforts contributed to your enjoyable stay. We at Mercure Wien City take pleasure in creating moments of magic for our guests. I am pleased that we were able to do so for you. Your feedback on our breakfast, Wi-Fi, and overall experience is much appreciated. We strive to provide excellent service and are glad that you felt well taken care of during your stay. Thank you for recommending us to your friends, colleagues, and family. I truly hope to welcome you back in the not so distant future. Greetings from sunny Vienna, Magali Kempes Moll Guest Experience Manager

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Other web-users rate our hotel

  • 793 reviews 9.4/10 Location
  • 966 reviews 6.7/10 Room
  • 798 reviews 8.8/10 Service
  • 56 reviews 3.6/10 WiFi
  • 493 reviews 7.8/10 Breakfast
  • 473 reviews 5.8/10 Comfort
  • 382 reviews 7.8/10 Cleanliness
  • 153 reviews 3.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.