Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,460 reviews

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Hotel Mercure Wien City - Image 1
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Hollandstrasse 3, 1020 VIENNA, Austria

Description

Hotel extras

  • Newly renovated 4-star hotel inspired by the Vienna Workshop

  • Just a 5-minute walk from the city center in the vibrant 2nd district

  • Inviting rooms with stylish design and high-quality modern amenities

  • Welcoming 24-hour self-service lounge bar with Viennese wines

  • Abundant breakfast buffet with many regional products

Our accommodation(s)

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Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

WINE BAR

Our 24-hour self-service bar exudes the style and charm of turn-of-the-century Vienna. After a day of exploring, relax with a selection of fine wines, local beers and delicious snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,460 reviews

Customer review rating 4.5/5

Sinan M. Solo - Confirmed reviews ALL

It was a wonderful experience with its modern design, location, and staff.

Dear Sinan M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our modern design, convenient location, and attentive staff. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 4.5/5

Akiva R. Families - Confirmed reviews ALL

Excellent location, clean and nice rooms, wonderful staff

Dear Akiva R., Thank you for your kind words regarding our location, cleanliness, and staff. We are delighted to hear that you had a positive experience during your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 4.0/5

Volker G. Business - Confirmed reviews ALL

Nettes Personal

Sehr geehrter Herr G., vielen Dank für Ihr positives Feedback über unser nettes Personal. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genießen konnten. Ihr Lob motiviert unser Team, weiterhin exzellenten Service zu bieten. Mit freundlichen Grüßen aus dem schönen Wien Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 3.5/5

Tamara V. Couples - Confirmed reviews ALL

Nice and clean hotel. Perfect for our short stay.

Dear Tamara V., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our hotel comfortable and clean. Your comments are valuable to us, and we hope to provide an even better experience in the future. Goodbye, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 1.5/5

Zara Q. I. Families - Confirmed reviews ALL

We were really excited for our stay as it was our first time in Vienna. The man at front desk was nice however slightly intimidating. Nevertheless, we checked into our room and the minibar was complimentary with out stay however there was alcohol in the fridge. As muslims we dont drink so i called front desk to request that the alcohol be replaced with something else, even water. However the man on the phone made me feel horrible for asking and said “ooohhh that would be too difficult”. I work in a hotel myself and we always put the guest’s needs first, yes i can understand some requests may be too much to ask for however this wasn’t a large request. As well as this, the air conditioning was loud and didnt even work. The windows were locked (perhaps for security), but the fact of the matter is that we had little-to-no ventilation. Previous interactions with front desk deterred us from wanting to call again. The wifi also stopped working and the front desk didn’t think to inform the guests that it would be shut off for a period of time. Their only response was: “it’s stopped working, we’ve called IT but we dont know when it will be fixed”. Providing no peace of mind that a solution will be found soon.

Dear Zara Q. I., Thank you for taking the time to share your experience regarding your recent stay at Hotel Mercure Wien City. I sincerely apologize for the challenges you encountered during your visit, particularly concerning the service you received at the front desk. It is important to us that all guests feel welcomed and accommodated, and I regret that this was not your experience. Regarding the minibar and your request, I understand how this may have been uncomfortable for you. Your feedback on our staff's response will be taken into consideration for future training. I also apologize for the issues with the air conditioning and Wi-Fi; these are critical aspects of our guests' comfort. We strive for effective communication, and it appears we fell short in providing timely updates about the Wi-Fi situation. We appreciate your insights, as they help us improve our services. Thank you once again for your feedback, and I hope you will consider staying with us again in the future. Best regards from Vienna Peter Jüngling General Manager Hotel Mercure Wien City

Other web-users rate our hotel

  • 901 reviews 9.6/10 Location
  • 913 reviews 6.6/10 Room
  • 887 reviews 9.1/10 Service
  • 21 reviews 7/10 WiFi
  • 482 reviews 5.1/10 Comfort
  • 435 reviews 7.7/10 Cleanliness
  • 383 reviews 7.7/10 Breakfast
  • 166 reviews 8.7/10 Vibe

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