Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,480 reviews

Hotel Mercure Wien City - Image 1
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Description

Hotel extras

  • Newly renovated 4-star hotel inspired by the Vienna Workshop

  • Just a 5-minute walk from the city center in the vibrant 2nd district

  • Inviting rooms with stylish design and high-quality modern amenities

  • Welcoming 24-hour self-service lounge bar with Viennese wines

  • Abundant breakfast buffet with many regional products

Our accommodation(s)

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Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

WINE BAR

Our 24-hour self-service bar exudes the style and charm of turn-of-the-century Vienna. After a day of exploring, relax with a selection of fine wines, local beers and delicious snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,480 reviews

Customer review rating 4.5/5

Nuno L. D. S. Couples - Confirmed reviews ALL

We had an item in our room that was missing after the cleaning. The manager made everything to find it without success. Afterwards he decided to give us a compensation so we can buy the item.

Dear Nuno L. d. S., Thank you for your kind words regarding our manager's efforts to assist you during your stay. We strive to provide exceptional service and are glad that you felt supported in resolving the situation. Your feedback is greatly appreciated. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 3.5/5

Valensia S. Families - Confirmed reviews ALL

Good location

Dear Valensia S., Thank you for highlighting our hotel's excellent location. We appreciate your feedback and are always looking to enhance our guests' experiences. Your insights are valuable to us as we strive for continuous improvement. Goodbye, and best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 4.0/5

Nuno M. Couples - Confirmed reviews ALL

Liked the hotel as a whole although the cleanness is not bad but is not excellent. Besides that the room is very comfortable and cozy. Despite being near the center it's not in a loud zone and there are a lot of places to eat nearby. Also the staff was very attentive and helpful. In short I will stay for shore again in a next trip.

Dear Nuno M., Thank you for your kind words regarding your recent stay at Hotel Mercure Wien City. We are pleased to hear that you appreciated our prime location, comfortable accommodations, and attentive staff. Your feedback on cleanliness is important to us, and we will continue to strive for excellence in this area. We are delighted that you found the hotel to be a peaceful retreat despite its proximity to the city center. We look forward to welcoming you back on your next visit to Vienna. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 4.5/5

Stanislava I. Families - Confirmed reviews ALL

Truly one of the best reception, cleaning and buffet services, notably their friendliness and professionalism, with a regrettable and noticeable dip in the quality of the food. Amazing coffee though. The book on cats in the foyer was also quite enjoyable.

Dear Stanislava I., Thank you for your positive feedback regarding our reception, cleaning, and buffet services. We appreciate your kind words about our team's friendliness and professionalism. Your comments on the food quality have been noted, and we will take them into consideration for future improvements. Goodbye, and best wishes from Hotel Mercure Wien City. Peter Jüngling General Manager

Customer review rating 4.5/5

Viktoriya N. Families - Confirmed reviews ALL

Reception staff very friendly and helpful. Hotel is modern, well maintained and very clean.

Dear Viktoriya N., Thank you for your kind words regarding our reception staff and the hotel's cleanliness and modern facilities. We are delighted to hear that you had a pleasant experience during your stay. Your feedback is invaluable to us. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Other web-users rate our hotel

  • 919 reviews 9.6/10 Location
  • 925 reviews 6.5/10 Room
  • 919 reviews 9.1/10 Service
  • 19 reviews 7.9/10 WiFi
  • 480 reviews 5.3/10 Comfort
  • 445 reviews 7.7/10 Cleanliness
  • 400 reviews 7.9/10 Breakfast
  • 168 reviews 8.8/10 Vibe

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