Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.6/5 1,369 reviews

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Hotel Mercure Wien City - Image 1
Hotel Mercure Wien City - Image 2
Hotel Mercure Wien City - Image 3
Hotel Mercure Wien City - Image 4
Hollandstrasse 3, 1020 VIENNA, Austria

Description

Hotel extras

  • Newly renovated 4-star hotel inspired by the Vienna Workshop

  • Just a 5-minute walk from the city center in the vibrant 2nd district

  • Inviting rooms with stylish design and high-quality modern amenities

  • Welcoming 24-hour self-service lounge bar with Viennese wines

  • Abundant breakfast buffet with many regional products

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard room with Queen-size bed

Photo out of - Standard room with Queen-size bed

Bathed in rich hues and subtle design touches, our standard room featuring a rain shower and stylish bathroom is your tranquil Viennese retreat before exploring the city attractions.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 19 m² / 204 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 19 m² / 204 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: City View or Courtyard View
See availabilities

The elegant superior room is perfect for families or those who want extra space. The burgundy sofa is ideal for relaxing in front of the smart TV and converts into a comfortable bed for a third guest.

  • Views:

    City View

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

For added comfort while in Vienna, our privilege room features a Nespresso machine, minibar with soft drinks and beer, plush bathrobes, high-end toiletries and free premium WIFI.

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 19 m² / 204 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Our accessible room in Vienna 2nd district features elegant Vienna Workshop-style furnishings, a tranquil courtyard view, two comfortable single beds, a walk-in shower and wheelchair-friendly sink.

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 19 m² / 204 sq ft
Accessibility
Accessible room

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 122 rooms
  • One room for people with reduced mobility
  • 122 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line
  • High Speed WiFi Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

One Meeting room

Sports and leisure

Boat excursions Additional charge

  • Nearby

Jogging track Additional charge

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 22 parking spaces
  • Max Limited Height: 1.8 m / 5.91 ft

  • Parking pricing: 25.00 € 25 EUR Per day

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Extinguisher
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

WINE BAR

Photo out of - WINE BAR

Our 24-hour self-service bar exudes the style and charm of turn-of-the-century Vienna. After a day of exploring, relax with a selection of fine wines, local beers and delicious snacks.

Bar Type
WINE BAR
Accessibility
Accessible service
Telephone +43 1 213130

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Our 24-hour self-service bar exudes the style and charm of turn-of-the-century Vienna. After a day of exploring, relax with a selection of fine wines, local beers and delicious snacks.

Start your day right with our generous breakfast buffet, including freshly baked bread, flaky pastries, aromatic coffee, muesli and products from local producers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,369 reviews

Customer review rating 5.0/5

Jessica R. Couples - Confirmed reviews ALL

Dear Jessica R., Thank you for your kind words regarding your recent stay at Hotel Mercure Wien City. We are delighted to hear that you enjoyed our location and found your room to be well-equipped and appealing. It is wonderful to know that our proximity to public transport made your exploration of Vienna convenient. We look forward to welcoming you back in the future. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 1.0/5

Andrew L. Couples - Confirmed reviews ALL

Dear Andrew L., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely regret to learn that your experience did not meet your expectations, particularly concerning the air-conditioning and the lift service. We acknowledge your concerns about the air-conditioning system, which is set to maintain a comfortable environment for our guests. We appreciate your comments and will take them into consideration for future improvements. Regarding the lift system, we understand that it can be inconvenient during peak times, and we are continually evaluating our facilities to enhance guest satisfaction. Furthermore, we value your input about our staff's service. While we strive to provide a warm and welcoming atmosphere, it is clear we fell short during your visit. Your feedback is essential for us to improve our service standards. We appreciate your loyalty to the Mercure brand and hope you will reconsider your decision in the future. Thank you once again for your valuable insights. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 5.0/5

Urfana M. Friends - Confirmed reviews ALL

Dear Urfana M., Thank you for your kind words regarding our location, staff, and room accommodations. We appreciate your feedback about breakfast options, and we value your suggestions for enhancing our offerings. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 5.0/5

Sergio G. Couples - Confirmed reviews ALL

Dear Sergio G., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location, spacious accommodations, and the quality of our buffet breakfast. Your kind words about our staff will be shared with the team. Goodbye and best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 5.0/5

Nina H. Families - Confirmed reviews ALL

Dear Nina H., Thank you for your kind words regarding our location, room size, and the helpfulness of our staff. We are delighted to know that you had a pleasant experience at our hotel. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Dear Jessica R., Thank you for your kind words regarding your recent stay at Hotel Mercure Wien City. We are delighted to hear that you enjoyed our location and found your room to be well-equipped and appealing. It is wonderful to know that our proximity to public transport made your exploration of Vienna convenient. We look forward to welcoming you back in the future. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 1.0/5

Andrew L. Couples - Confirmed reviews ALL

The room had air-conditioning but was fixed at 23C by the hotel. I spoke to the reception and the use of a fan was offered. Their advertising should not show AC if it is not variable. The problem was exacerbated after showering and then my wife drying her hair. Very uncomfortable room experience. The next problem is the lift. We were on the 4th floor. The hotel only has two lifts, one at each end of the building. The more heavily used one is in reception. With there only being one lift each floor only has a lift call button, which is not a down button. Somebody going from ground to a floor above us will stop at out floor and all floors where the call button has been pressed. This makes for an exceptionally slow process at busy times. I have spent much of my working career in hotels rooms and understand the relationship between cost and luxury. I believed for the money I paid I was going to receive functioning AC where I had control of the temperature and practical lifts. I didn't find the staff I interacted particularly helpful or warm. To be clear they were never rude or impolite, just a little functional. I have stayed many times in Mercure hotels and have to say this was the most disappointing and I will steer clear of the brand in future unless I have no option.

Dear Andrew L., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely regret to learn that your experience did not meet your expectations, particularly concerning the air-conditioning and the lift service. We acknowledge your concerns about the air-conditioning system, which is set to maintain a comfortable environment for our guests. We appreciate your comments and will take them into consideration for future improvements. Regarding the lift system, we understand that it can be inconvenient during peak times, and we are continually evaluating our facilities to enhance guest satisfaction. Furthermore, we value your input about our staff's service. While we strive to provide a warm and welcoming atmosphere, it is clear we fell short during your visit. Your feedback is essential for us to improve our service standards. We appreciate your loyalty to the Mercure brand and hope you will reconsider your decision in the future. Thank you once again for your valuable insights. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 5.0/5

Urfana M. Friends - Confirmed reviews ALL

Friendly staff spacious rooms They allowed me late check in Halal options needs to be added in breakfast

Dear Urfana M., Thank you for your kind words regarding our location, staff, and room accommodations. We appreciate your feedback about breakfast options, and we value your suggestions for enhancing our offerings. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 5.0/5

Sergio G. Couples - Confirmed reviews ALL

Hotel near the city center; spacious, clean rooms. Buffet breakfast with a wide selection and excellent quality. Friendly and helpful staff. I recommend it.

Dear Sergio G., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location, spacious accommodations, and the quality of our buffet breakfast. Your kind words about our staff will be shared with the team. Goodbye and best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 5.0/5

Nina H. Families - Confirmed reviews ALL

The room is big enough, the staff is helpful

Dear Nina H., Thank you for your kind words regarding our location, room size, and the helpfulness of our staff. We are delighted to know that you had a pleasant experience at our hotel. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 4.0/5

Deborah H. Families - Confirmed reviews ALL

Great stay in a perfect location for shopping. Quiet and comfortable. Pleasant helpful staff. On arrival we got in the elevator to the 4th floor and unfortunately the elevator broke down immediately with the doors stuck. The staff were quick to help and we were not stuck for long. The elevator took us straight up to the 7th floor and then back down to the 4th. We didn’t use this elevator again although we were assured that it was fixed. Luckily they have two so it was ok.

Dear Deborah H., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient for shopping and appreciated the comfort and quiet of your room, as well as the helpfulness of our staff. We sincerely apologize for the inconvenience you experienced with the elevator during your arrival. While such incidents are unfortunate, we are pleased to know that our team responded promptly to assist you. We continuously strive to maintain our facilities and ensure a pleasant experience for our guests. Thank you once again for your kind words. We hope to welcome you back to Hotel Mercure Wien City in the future. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 2.0/5

Adela P. Families - Confirmed reviews ALL

For the first time i had a very bad experience ! Far away from 4 star Mercure standing!!!We book 2 standards rooms ( only this type was available). Small room, dirty carpet , cleaning is average ,tiny and ugly bathroom,inconfortable pillows,old AC and dusty!!! No complimentary welcome water in the rooms or slippers, for ironing your clothes you have to go in the lobby so exposed and embarrassing!!! The hotel is close to the center ,good location ,breakfast average.

Dear Adela P., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize that your experience did not meet your expectations. We strive to maintain high standards of cleanliness and comfort, and it is concerning to learn that the condition of your room and the amenities provided fell short. Your comments regarding the bathroom and air conditioning will be reviewed as we continuously seek to enhance our guests' experiences. We appreciate your positive note about our location and breakfast, and we hope to provide a more enjoyable stay should you choose to return. Best regards from sunny Vienna Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 4.0/5

Lorna H. Families - Confirmed reviews ALL

Nice enough hotel. Functional, clean and well located to walk into Vienna centre. Room was comfortable for a family of 3 although the AC not amazing. Breakfast fairly good. Parking garage underneath.

Dear Lorna H., Thank you for your positive feedback regarding our location and the comfort of your room. We appreciate your comments on the breakfast and parking facility. We will certainly take note of your observations regarding the air conditioning to enhance our guests' experience in the future. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 4.5/5

Bhavana K. Business - Confirmed reviews ALL

Stayed just 1 night. Very comfortable, friendly staff.

Dear Bhavana K., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found our location excellent and enjoyed the comfort and friendliness of our staff. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 4.5/5

Laura S. Friends - Confirmed reviews ALL

Clean room, quiet corridors, helpful staff. Did not eat on site but it looker welcoming and clean in the breakfast area. Bed was comfy. Good range of toiletries for convenience. Clean towels and a great sleep

Dear Laura S., Thank you for taking the time to share your positive experience at Hotel Mercure Wien City. We are delighted to hear that you enjoyed the clean accommodations, quiet atmosphere, and attentive service. Your kind words regarding our facilities and comfort are greatly appreciated. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 4.0/5

Alessandro C. Business - Confirmed reviews ALL

very nice hotel, good location nice and friendly staff

Dear Alessandro C., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient and our staff friendly. Your feedback is greatly appreciated, and we look forward to welcoming you again in the future. Best regards, Peter Jüngling General Manager Mercure Wien City

Customer review rating 4.5/5

Louis A. S. Families - Confirmed reviews ALL

Very friendly and helpful staff. Great overall experience.

Dear Louis A. S., Thank you for your positive feedback regarding your stay at our hotel. We are pleased to hear that you enjoyed our convenient location, comfortable accommodations, and the assistance of our friendly staff. Your kind words are greatly appreciated. Best regards, Peter Jüngling General Manager Mercure Wien City

Customer review rating 3.0/5

Hsiao C. Y. Couples - Confirmed reviews ALL

I’ve provided my feedback to reception when checking out.

Dear Hsiao C. Y., Thank you for your feedback. I appreciate that you took the time to share your thoughts with our reception team during your departure. Your comments are valuable in helping us enhance our services for you and future guests. Best regards, Peter Jüngling General Manager Mercure Wien City

Customer review rating 4.0/5

Donatello V. Families - Confirmed reviews ALL

The personnel at the reception was extremely nice. The room is comfortable. Breakfast is ok. Location is very good.

Dear Donatello V., Thank you for taking the time to share your positive feedback. We are pleased to hear that our location and staff made your stay enjoyable, despite the minor inconvenience of the boiler maintenance. Your kind words about our team and the comfort of your room are greatly appreciated. We hope to welcome you back soon for another pleasant experience. Best regards, Hotel Mercure Wien City Peter Jüngling General Manager

Customer review rating 4.0/5

Sheida N. Couples - Confirmed reviews ALL

First of all many thanks to the customer-friendly setup: even though the official check-in time is 3 pm, we got our room already at around 1 pm, because it was already ready. Also, I find the Check-out time of 12 pm very convenient. The location was pretty good. Not too far from the Altstadt. The only drawback was the inconveniently not isolated bathroom door in our room. I didn't feel I had any privacy while in the toilet. It felt just like a part of the room.

Dear Sheida N., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Wien City. We are delighted to hear that you appreciated our friendly service and the convenience of early check-in as well as our check-out time. It is always our aim to enhance our guests' experiences. We sincerely apologize for the issue you encountered with the bathroom door. Your comments regarding privacy are important to us, and we will be sure to take them into consideration as we continually evaluate our facilities. Thank you once again for your valuable insights. We hope to welcome you back in the future for an even more enjoyable stay. Best regards, Peter Jüngling General Manager Mercure Wien City

Customer review rating 4.5/5

Eric D. C. Couples - Confirmed reviews ALL

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Dear Eric D. C., Thank you for your positive feedback. We are delighted to hear that you appreciated our convenient location near the city center and metro station. We hope to welcome you back for another enjoyable stay. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 4.0/5

Oskar A. Solo - Confirmed reviews ALL

Well located and excellent service from staff. Slight feel of unhygenic rooms, mostly due to clear stains on some walls. Could use some options for bedding, for example options for pillows and duvets.

Dear Oskar A., Thank you for your positive feedback regarding our location and staff service. We appreciate your comments about room cleanliness and bedding options. Your insights are valuable in our ongoing efforts to enhance the guest experience at our hotel. Goodbye, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 4.0/5

Veroniki T. Families - Confirmed reviews ALL

Good location, close to key transport means and the train station connecting the city with the airport. Staff very friendly. The toilet had some issues and the room could have been a bit cleaner, but generally a nice experience.

Dear Veroniki T., Thank you for your positive feedback regarding our location and staff. We appreciate your comments about the cleanliness and the toilet issues, as these are important aspects of our guest experience. Your insights will be valuable for our ongoing improvements. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 5.0/5

Razvan S. Couples - Confirmed reviews ALL

There is not much to say as we’ve been here many times and we’ll keep coming. The best staff we’ve ever met.

Dear Razvan S., Thank you for your kind words and continued loyalty to Hotel Mercure Wien City. We are thrilled to hear that our staff has made a positive impact on your stays. It is always a pleasure to welcome you back. Goodbye and hope to see you soon Katharina Deyerizadeh Deputy General Manager Hotel Mercure Wien City

Customer review rating 5.0/5

Ana B. Couples - Confirmed reviews ALL

One of the best hotel experiences. Helpful and friendly staff. Comfortable and clean rooms, with all the necessities. Convenient location, almost all attractions are within walking distance, public transport stops are within a 5-minute walk. Recommended

Dear Ana B., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our staff helpful and friendly, and that you enjoyed the comfort and cleanliness of your room. Your recommendation is greatly appreciated. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Other web-users rate our hotel

  • 932 reviews 9.5/10 Location
  • 903 reviews 6.7/10 Room
  • 902 reviews 9.1/10 Service
  • 17 reviews 7.1/10 WiFi
  • 481 reviews 5.5/10 Comfort
  • 437 reviews 7.8/10 Cleanliness
  • 390 reviews 8/10 Breakfast
  • 162 reviews 8.7/10 Vibe

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