Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.3/5 1,157 reviews

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Description

Hotel extras

  • Newly renovated hotel

  • Innovative wine dispenser in a cozy atmosphere

  • Ideal location! Just a 5-minute walk to the city center

  • Hotel parking garage

  • Family friendly! Up to three guests can stay overnight in our superior room.

Our accommodation(s)

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Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Wine bar

Non contractual photo

Enjoy a glass of wine or various snacks and other drinks from our self-service area

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,157 reviews

TripAdvisor Rating  4.0/5  1,430 reviews

Good Location! Excellent Customer Service !

TripAdvisor rating 5.0/5

Prerna J TripAdvisor review

We stayed there for 6 nights in May. The biggest plus point was their staff. Everyone was so professional and went above and beyond to ensure are experience was positive. This location is about 15 minutes' walk from all the Touristy sites. However about 5 minutes' walk is the Underground Train. This location is a perfect mix of quiet stay and easy accessibility. It is also right across the branch of the River Danube. Once you cross that bridge is where you have all the bars and places to eat. There is also a grocery store just a block away! Breakfast was perfect and the lady who manages the breakfast was amazing! The spread was plentiful and fresh. One early morning we had a tour that began at 6.30 am and we requested to use the coffee machine. She not only got us coffee, but she also gave us to-go cups for our second cup! Like all European Hotel Rooms, the rooms were small. However, that is not a deal breaker. The rooms were comfortable and clean. We booked the privilege room and included the robes and slippers with a queen-size bed. The room also had a coffee machine, but we did not use that. The mini bar was included in our stay because of the type of room we booked. The bathroom was a decent size and had all the amenities. I highly recommend staying here if you are visiting Vienna !

Dear Prernajani, Thank you for your wonderful review and for choosing to stay with us. We are thrilled to hear that you had a positive experience, especially with our staff's excellent customer service. Our team takes great pride in ensuring all our guests feel welcome and well taken care of, so your kind words mean a lot to us. We’re glad our location suited your needs, providing both a quiet stay and easy accessibility to tourist sites and local amenities. It’s great to hear you enjoyed the convenience of nearby public transport, bars, restaurants, and the grocery store. Thank you for your compliments on our breakfast service. Our breakfast team, especially the lady you mentioned, Selly, will be delighted to hear your feedback. We strive to offer a fresh and plentiful spread to start our guests’ days off right. We appreciate your understanding regarding the room size and are pleased that you found your room comfortable and well-equipped. It’s wonderful to know that you enjoyed the privileges of your room, including the mini bar and amenities. Thank you for recommending us to future visitors of Vienna. We hope to have the pleasure of welcoming you back on your next visit. Greetings from Vienna, Magali Kempes Moll Guest Experience Manager

All in all thumbs up!

TripAdvisor rating 4.0/5

ThePirateWitch Families - TripAdvisor review

Quite a convenient 15 minute walk to Stephansplatz, 10 minutes to Schwedenplatz and Schottenring U-Bahn stations, so good for transport and easy access to restaurants and bars. The hotel is smart, clean and comfortable, desk staff are mostly helpful but I think they deal more with business visitors than tourist style people. Our rooms were small, functional, could do with a mirror near the desk for make up but again, might be because they get more business men. The bathroom looked good but was poorly designed, the loo was a a very strange angle, the door was difficult to side, the shower flooded the room and the tissue box fell off the wall if you even looked at it! The sink didn’t drain properly and we couldn’t get the plug up once it was down. We didn’t have breakfast as we were told it was €25 each, Anker over the water cost €25 for all of us to have breakfast and was lovely. So, good hotel, reasonably priced (if you don’t have breakfast), good location, a bit noisy, all in all good.

Dear Guest, Thank you for taking the time to provide us with your feedback. We are delighted to hear that you found our location convenient and appreciated the cleanliness and comfort of our hotel. We acknowledge your comments regarding the room design and amenities. We strive to cater to both business and leisure travelers, and your observations about the room layout and bathroom issues are very valuable. We will certainly look into these matters to see how we can improve the experience for all our guests. Regarding the breakfast, we understand that our pricing may not suit everyone’s preferences. We appreciate your suggestion and are glad you found a suitable alternative nearby. Thank you once again for your detailed review. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Kind regards, Magli Kempes Moll Guest Experience Manager

Clean room , helpful staff, easy access to transport

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Very helpful and pleasant staff, lovely clean room and very well situated

Dear Joanne, Thank you for your outstanding review and for rating your stay with us so highly! We're delighted to hear that you found our staff to be helpful and pleasant, and that you enjoyed your clean room and convenient location. It's wonderful to know that you appreciated the measures we are taking to reduce our environmental impact. Sustainability is important to us, and we're committed to implementing initiatives that help protect the environment. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Greetings from sunny Vienna, Magali Kempes Moll Guest Experience Manager

Well located

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The hotel was good, we have no remarks. And the location is top. % minutes and you are in the Center of Vienna.

Dear Naresh, Thank you so much for your wonderful review! We're thrilled to hear that you had a great stay with us and that everything met your expectations. It's fantastic to know that you found our location convenient for exploring Vienna, and we're delighted that you enjoyed your time with us. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Greetings from beautiful Vienna, Magali Kempes Moll Guest Experience Manager

well located

Customer review rating 3.5/5

Liora Couples - Confirmed reviews ALL

we miss the carboard allot , the bed is not comfortable at all excellent breakfast excellent reception service

Dear Liora, Thank you for your feedback and for highlighting our excellent breakfast and reception service. We're glad to hear that Amir's friendliness made a positive impression on your stay. We apologize for the discomfort you experienced with the bed in your room. Your comfort is important to us, and we will address these issues to ensure future guests have a more comfortable stay. The "open" wardrobe is a new trend in the hospitality world that allows better hygiene measures, more spacious rooms and the risk of forgetting personal items is minimized. There are many advantages but we understand that it is a matter of taste and it is not possible to please all our guests with this concept. We appreciate your comments as they help us improve our services. We hope to have the opportunity to welcome you back and provide you with a better experience. Friendly regards, Magali Kempes Moll Guest Experience Manager

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Other web-users rate our hotel

  • 816 reviews 9.5/10 Location
  • 975 reviews 6.7/10 Room
  • 816 reviews 8.8/10 Service
  • 57 reviews 3.6/10 WiFi
  • 523 reviews 8.1/10 Breakfast
  • 386 reviews 7.3/10 Cleanliness
  • 155 reviews 4.4/10 Value
  • 146 reviews 3.8/10 Amenities

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