Hotel Mercure Wien City

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Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.5/5 476 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • ALLSAFE certified hotel

  • TOP location! Just 5 minutes walk to the city center

  • ENVIRONMENTALLY FRIENDLY! Our hotel is Planet 21 Silver certified...

  • FAMILY FRIENDLY! Our Superior category rooms have space for up to three guests...

  • FREE guided city tour every Saturday (limited number of participants)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

Telephone +43 1 213130

Fax +43 1 21313230

Contact email

  • U1, U4:  U1, U4 SCHWEDENPLATZ

  • U2:  U2 SCHOTTENRING

  • By plane

    VIENNA SCHWECHAT At 20km / 12 miles

  • By car

    SUDAUTOBAHN A2 At 12km / 7 miles

  • By car

    WESTAUTOBAHN A1 At 15km / 9 miles

  • By train

    SOUTH At 5km / 3 miles

  • By train

    U1/U4 SCHWEDENPLATZ At 0km / 0 miles

  • By train

    WEST At 4km / 2 miles

  • By train

    WIEN WESTBAHNHOF At 4km / 2 miles

GPS:48.215123, 16.376181

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BELVEDERE

Our bar is daily open for you. Start the day with a cup of coffee in the morning or end your day with an after-work drink.

Our accommodation(s)

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

Our guest reviews

Our guest reviews for
Hotel Mercure Wien City

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  476 reviews

TripAdvisor Rating  4.0/5  1,370 reviews

well located, good price, friendly staff

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Very great stay! Hotel is in a perfect location for a city break. The staff were all very friendly. The rooms were a good size

Customer review rating 4.5/5

James B. Friends - Confirmed reviews ALL

We highly enjoyed our stay: good rooms, Well assorted breakfeast and serviceminded staff

Dear James, thank you so much for this great review. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us. As well, it is a joy for us to hear that you enjoyed our delicious breakfast. I will personally relay your feedback to our team who will be glad to know that their efforts contributed to your enjoyable stay. We take note of the areas for improvement that you bring to us; your feedback is the best way for us to determine where we should focus our efforts to continue moving forward on continuous improvement. I hope to have the pleasure of welcoming you back again soon. Greetings from beautiful Vienna, Magali Kempes Moll Guest Experience Manager

Normal stay for 3-4*

Customer review rating 3.5/5

Ilya P. Business - Confirmed reviews ALL

Good located but old and some dusty inside hotel.

Dear Ilya, Thank you very much for taking the time to review your recent stay at the Mercure Wien City. It was really nice to read that you have enjoyed the location of our hotel and on the other hand we truly regret your impression received with regards to the cleanness in your room. We very much regret that your stay with us did not meet your expectations. Our aim is to make our guest's stay as pleasant as possible and therefore we are very sorry to learn that on this occasion we failed and would like to apologize for the experiences made and the impression received. We are attached to the quality of service delivered to our guests, and this is why we are grateful for this return of experience you sent us. Be sure that our teams have been informed about your feedback, and that actions will be planned in order that it do not happen again in the future. I do apologize and regret that this impacted your experience at our hotel. We truly hope that the rest of your stay was to your satisfaction and we look forward of welcoming you back soon. Sincerely, Magali Kempes Moll Guest Experience Manager

Excellent location and super helpful staff

Customer review rating 5.0/5

Antonina Solo - Confirmed reviews ALL

Excellent location, close to the centre in an interesting district with many tasty places around for dining out. Rooms have what's needed for a comfortable stay. Fantastic staff, both friendly and helpful. Recommended :)

Good stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Great location. Quiet.

Dear Dorothee, thank you for staying with us and for your time to rate your stay! Great to read that you enjoyed your time in Vienna and our perfect location in the hear of the city. We take note of the areas for improvement that you bring to us; your feedback is the best way for us to determine where we should focus our efforts to continue moving forward on continuous improvement. I hope to have the pleasure of welcoming you back again soon. Friendly regards, Magali Kempes Moll Guest Experience Manager

Great location

Customer review rating 4.5/5

Robert Couples - Confirmed reviews ALL

The staff were friendly and helpful, the room was clean, comfortable and quiet

Convenient location

Customer review rating 4.5/5

Marlise G. Solo - Confirmed reviews ALL

I had a lovely one night stay at this Hotel. A very friendly welcome and the room upgrade made my day. The coffee maker and the tea kettle was much appreciated and the coffee/tea selection was lovely. The room was well lit, quiet, and the bed was comfortable with a good selection of pillows. Also the room temperature was set to perfection. And what I really liked about the modern bathroom was the blue night light.

Dear Marlise, thank you so much for this amazing review. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and to hear that we could exceed your expectations. Getting such feedback is the best motivation for the entire team. Thank you for appreciating our passion and also for sharing your experiences :-) I hope to have the pleasure of welcoming you back again soon. Friendly regards, Magali Kempes Moll Guest Experience Manager

well located

Customer review rating 4.5/5

L. M. Families - Confirmed reviews ALL

very good one

Dear M., thank you very much for staying with us and for your time to write about your impressions! It is my pleasure to see that you had a perfect stay with us! We are always happy to be a part of a great Vienna experience. I truly hope to welcome you back in the not so distant future. Greetings from sunny Vienna, Magali kempes Moll Guest Experience Manager

Clean, great location, helpful staff

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Hotel was clean, staff was helpful.

Dear Jennifer , thank you so much for this amazing review. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and to hear that we could exceed your expectations. Getting such feedback is the best motivation for the entire team. Thank you for appreciating our passion and also for sharing your experiences :-) I hope to have the pleasure of welcoming you back again soon. Sincerely, Magali Kempes Moll Guest Experience Manager

Great location, clean and comfortable hotel

Customer review rating 5.0/5

Tony Friends - Confirmed reviews ALL

We visited to run in the Vienna Marathon. Hotel is well located, close to U-Bahn station and within walking distance of city centre. Clean, comfortable and well-equipped rooms, good value breakfast and helpful staff. Highly recommended for a Vienna city break

Dear Tony , thank you very much for staying with us and for your time to rate your stay and write some comments about your impressions! The high ratings and positive remarks in that particular category made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We will be happy to welcome you again soon! Greetings from sunny Vienna, Magali Kempes Moll Guest Experience Manager

Well located

Customer review rating 3.5/5

Dee Couples - Confirmed reviews ALL

Overall enjoyed the stay at Mercure. First night had a room on second floor on street side and unfortunately it was very noisy however staff kindly moved us to the opposite side for remaining two nights which was great.

Dear Deirdre, thank you for staying with us and for your time to rate your stay! Unfortunately there is some construction in the making next to the hotel. I am very sorry for the inconvenience. We truly hope that the rest of your stay was to your satisfaction and we look forward of welcoming you back soon. Friendly regards, Magali Kempes Moll Guest Experience Manager

Great Apart from the Hammering

Customer review rating 2.5/5

Andrew Couples - Confirmed reviews ALL

The staff were friendly and the location excellent. Having driven from the Pyrenees to Vienna in a day and needing a Long sleep it was disappointing to be woken by loud hammering in the room next door at 8:50 in the morning which lasted an hour. I appreciate that this is a hotel in the city centre but it would have been nice to be told this was going to happen and we would have arranged alternative accommodation.

Dear Andrew, Thank you very much for your visit and for taking the time to review your stay at Mercure Wien City. We are delighted that you appreciate our perfect location and the courteous staff. Unfortunately there is some construction in the making next to the hotel. I am very sorry for the inconvenience, but it is something that unfortunately escapes our power Nevertheless, we truly hope you will give us the chance to prove that we are indeed good hosts and we would be more than delighted to welcome you again in the near future. Sincerely, Magali Kempes Moll Guest Experience Manager

Well located but somewhat dated

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Very friendly staff. Breakfast is alright. Elevator is too slow and beds are pretty comfortable. For the price I would have expected a bit better facilities though.

Dear Philip, Thank you very much for your visit and for taking the time to review your stay at Mercure Wien City. We are happy that you enjoyed your stay with us and had a good time in Vienna. We are delighted that you appreciate our perfect location and the courteous staff. Getting such feedback is the best motivation for the entire team. We take note of the areas for improvement that you bring to us; your feedback is the best way for us to determine where we should focus our efforts to continue moving forward on continuous improvement. I hope to have the pleasure of welcoming you back again soon. Greetings from sunny Vienna, Magali Kempes Moll Guest Experience Manager

Well located and clean throughout

Customer review rating 4.0/5

Anthony Couples - Confirmed reviews ALL

Great staff, good location, clean hotel

Dear Anthony, Thank you for taking the time to share your feedback. We are delighted that you appreciate our perfect location and the courteous staff. Getting such feedback is the best motivation for the entire team. We take note of the areas for improvement that you bring to us; your feedback is the best way for us to determine where we should focus our efforts to continue moving forward on continuous improvement. For your next trip to Vienna, we would be happy to accommodate you again. Friendly regards, Magali Kempes Moll Guest Experience Manager

Good stay

Customer review rating 4.0/5

Vlad Families - Confirmed reviews ALL

Nice employees, good placement, decent room

Dear Vlad, Thank you for choosing the Mercure Wien City for your travel in Vienna and taking time to make us detail review of your experience. Great to read that you enjoyed your stay with us and thank you for your fantastic feedback on our service. I will be sure to share your kind words with the entire team. We take note of the areas for improvement that you bring to us; your feedback is the best way for us to determine where we should focus our efforts. I hope to have the pleasure of welcoming you back again soon. Sincerely, Magali Kempes Moll Guest Experience Manager

Business trip to Austria

TripAdvisor rating 5.0/5

enricor626 Business - TripAdvisor review

Perfect accommodation: easy to reach and leave in the morning, nice room with enough space and good cleanness, breakfast ok. Parking in the same building, but it will better if it would be possibility to booking. in the evening, it is possible to reach downtown walking.

Dear enricor626, Thank you very much for your visit and for taking the time to review your stay at Mercure Wien City. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us.. Our guests deserve the best. We are happy that you enjoyed our perfect location, our delicious breakfast and you value the cleanness in our hotel. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks in that particular category made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Magali Kempes Moll Guest Experience Manager

Enjoyable stay

TripAdvisor rating 5.0/5

DavidColinMartin TripAdvisor review

A very enjoyable stay in Vienna hotel well located few minutes walk to the centre. variety of restaurants, pastry shops and bars close by. Staff very welcoming and helpful. spacious room nice bathroom and clean.

Dear David, we cannot thank you enough for your kind comments with regards to your recent stay. I will personally relay your feedback to our team who will be glad to know that their efforts contributed to your enjoyable stay. We at Mercure Wien City take pleasure in creating moments of magic for our guests. I am pleased that we were able to do so for you. We are looking forward to welcoming you hopefully soon again! All the best withes from Vienna, Magali Kempes Moll Guest Experience Manager

Hotel in a perfect location

TripAdvisor rating 5.0/5

Dragon314 TripAdvisor review

The best feature of this hotel is (without any doubt) its location. I also really appreciated the possibility to park my car directly in the hotel. The breakfast was also very good. The only problem throughout our whole stay was our sleeping situation. Directly across the hotel there is a bar and during the night the people can be really noisy. Apart from this subtle problem I and my family can really recommend this hotel.

Dear Dragon314, thank you very much for your visit and for taking the time to tell us about your experience at Mercure Wien City. At Mercure, we strive to provide a very good service experience for every customer; therefore your feedback is very important to us. I am happy that you enjoyed your stay and I hope you will visit us soon again! Friendly regards, Magali Kempes Moll Guest Experience Manager

Listed as a 4 star......probably more like a 3

TripAdvisor rating 3.0/5

FrankRoo TripAdvisor review

Hotel location is quite good, a 10 to 15 minute walk from the central square of the old town. The bar in the hotel is like one of the bars people had in their living rooms in the 70's and although the hotel was busy I never saw anyone having a drink, or behind the bar for that matter. The rooms are on the small side, but comfortable. It was quite cold during our stay, and despite turning the heating / air con up to max temperature and full power it never warmed the room up, but the bed was comfortable - but they do put two single duvets on a double bed which I find a bit strange but you see alot in Europre. We paid for the room only advance rate so I don't know what breakfast was like. I would stay in this hotel again in Vienna as long as I could be sure I got a room where the heating actually worked.

Dear FrankRoo, thank you very much for staying with us and for your time to write about your impressions! I am happy that you liked your stay and that your overall experince was good too. I hope you will give us the chance soon to fully convince you of our service during your next visit and I highly recommend one of our Superior-Rooms to you as they are a bit bigger than the other categories. Best regards, Alexander Mitgutsch Resident Manager

3 days stay in Vienna

TripAdvisor rating 4.0/5

Flyer56885 Families - TripAdvisor review

Early arrival at the hotel so we were able to leave our luggage at the reception until the room was ready at 14:00. The room was clean and comfortable. The bed is big enough for 2 adults and a kid but we also had a sofa at our disposal. Very good coffee and a tasty breakfast with a wide range of products. The location of the hotel is very convenient for many reasons: 30 minutes connection from the airport by VAL then a 5 minutes walk, 25 minutes walk to Madame Tussauds, 15 minutes walk to Stephansplatz. Overall a pleasant experience.

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