Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.4/5 1,339 reviews

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Hotel Mercure Wien City - Image 1
Hotel Mercure Wien City - Image 2
Hotel Mercure Wien City - Image 3
Hotel Mercure Wien City - Image 4
Hollandstrasse 3, 1020 VIENNA, Austria

Description

Hotel extras

  • Newly renovated 4-star hotel inspired by the Vienna Workshop

  • Just a 5-minute walk from the city center in the vibrant 2nd district

  • Inviting rooms with stylish design and high-quality modern amenities

  • Welcoming 24-hour self-service lounge bar with Viennese wines

  • Abundant breakfast buffet with many regional products

Our accommodation(s)

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Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Wine bar

Our 24-hour self-service bar exudes the style and charm of turn-of-the-century Vienna. After a day of exploring, relax with a selection of fine wines, local beers and delicious snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,339 reviews

TripAdvisor Rating  4.0/5  1,436 reviews

I will come back

TripAdvisor rating 5.0/5

Ambreali TripAdvisor review

Prefect stay at this hotel! Thanks to the receptionist from turkey (couldn’t remember his name sorry) let us check in little before and in a really good room! And the housekeeper or manager HK get out of her way to bring me a gift for my birthday in my room. Good location, clean and modern facilities ! Congratulations to all the teams ! Wow effect is here :)

Well located

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Friendly staff. Clean hotel with lovely breakfast. Would stay again

Dear Zoe, Thank you for your wonderful feedback! We are delighted to hear that you had a great experience at Mercure Wien City. It's fantastic to know that our location, friendly staff, cleanliness, and breakfast exceeded your expectations. We truly appreciate your perfect ratings across all categories, including check-in, accommodation, Wi-Fi, breakfast, team service, and value for money. Your positive comments motivate us to continue delivering excellent service, and we look forward to welcoming you back during your next visit to Vienna. It would be a pleasure to host you again! Sincerely, Magali Kempes Moll Guest Experience Manager

Good locaton

Customer review rating 4.0/5

Eli Couples - Confirmed reviews ALL

Nice, clean hotell close to city center. Nice straff. Expensive breakfast, so we didn’t eat at the Hotel

Dear Eli, Thank you for taking the time to share your feedback. We are glad to hear that you found our hotel clean and in a great location, close to the city center. We're also pleased that you found our staff to be friendly. We understand your concern about the breakfast price and will certainly consider your feedback in our future offerings. Additionally, we appreciate your suggestion regarding the bathroom door. Your comfort is important to us, and we will look into improving this aspect. Thank you for your valuable comments, and we hope to welcome you back to our hotel on your next visit to Vienna. Sincerely, Magali Kempes Moll Guest Experience Manager

Good Base For A City Break

TripAdvisor rating 5.0/5

Yvonnepilgrim3 Couples - TripAdvisor review

This was our first visit to Vienna, so we were not sure what to expect. On arrival at the hotel we were met by two friendly staff members (1 male and 1 female) Check In - Very smooth and quick, all the paperwork was filled in and ready for us to complete. We were given a map of Vienna to help us navigate the city ROOMS - The rooms were unexpectedly larger than you would think. Large comfortable bed, mini fridge, tv, and bathroom with complementary products. BREAKFAST - Breakfast was plentiful. Everything from fresh bread, meats, cheeses, and cooked items LOCATION - The hotel is not central. However, a 10 min walk over the bridge gets you to the tram stop, and then 10 mins ride up to the middle by the opera house. STAFF - Absolutely fantastic! Every time you passed reception, you were met with smiles and a friendly hello. Breakfast staff again friendly and could not do enough to help and the room service staff again very friendly and did an excellent job. If you are going to do a city break, I highly recommend staying at this hotel. Value for money and service, I think, could not be matched. And if you are visiting for the Christmas markets, don't pass reception without trying their mulled wine. €3.50 for a mug, which just finished the day nicely.

Dear Yvonne, Thank you so much for your wonderful and detailed review! We are delighted that you chose our hotel for your first visit to Vienna and that you had such a positive experience. It’s great to hear that you found the check-in process smooth, the rooms comfortable, and the breakfast plentiful. We’re especially happy that our staff left such a good impression on you. We always strive to provide excellent service, and your kind words are much appreciated. We’re also glad you enjoyed the mulled wine – it's a perfect treat for the Christmas markets season! Thank you for your recommendation, and we hope to welcome you back for another memorable stay in Vienna. Warmest regards, Magali Kempes Moll Guest Experience Manager

Room to hot

Customer review rating 2.0/5

Ruth H. Couples - Confirmed reviews ALL

The staff were very polite and helpful but when we asked if the night time temperature could be turned down they were unable to help as they said this was controlled centrally, unable to sleep as temperatures were 25 degrees in the room

Dear Ruth, Thank you for sharing your feedback regarding your stay at the Mercure Wien City. We are grateful for your kind comments about our staff, who strive to provide excellent service. However, we sincerely apologize for the issues you experienced with the room temperature and the lack of air conditioning control. We understand how uncomfortable this situation was, and we regret that we were unable to address it during your stay. We will be sure to investigate this issue further to prevent it from affecting future guests. We also appreciate your comments about the bathroom lock. Rest assured, we are taking your concerns seriously as we continuously strive to improve our facilities and services. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay. Sincerely, Magali Kempes Moll Guest Experience Manager

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Other web-users rate our hotel

  • 772 reviews 9.5/10 Location
  • 917 reviews 6.8/10 Room
  • 810 reviews 8.8/10 Service
  • 55 reviews 2.8/10 WiFi
  • 431 reviews 8.1/10 Breakfast
  • 431 reviews 5.7/10 Comfort
  • 404 reviews 7.8/10 Cleanliness
  • 142 reviews 3.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.