Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.4/5 919 reviews

Hotel extras

  • ALLSAFE certified hotel

  • TOP location! Just 5 minutes walk to the city center

  • ENVIRONMENTALLY FRIENDLY! Our hotel is Planet 21 Silver certified...

  • FAMILY FRIENDLY! Our Superior category rooms have space for up to three guests...

  • FREE guided city tour every Saturday (limited number of participants)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BELVEDERE

Our bar is daily open for you. Start the day with a cup of coffee in the morning or end your day with an after-work drink.

Take advantage of our Flight + Hotel offers

Discover

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  919 reviews

TripAdvisor Rating  4.0/5  1,399 reviews

Well located, great stuff, very good breakfast

Customer review rating 4.5/5

Ismail Ç. Business - Confirmed reviews ALL

I am very satisfied with the stuff, breakfast and room. I really liked the bathtub. It was disturbing that there was a renovation going on in the building.

Dear Ismail, thank you so much for this amazing review. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and to hear that we could exceed your expectations. Getting such feedback is the best motivation for the entire team. Many thanks for appreciating our passion and also for sharing your experiences :-) Thank you for your feedback & for your critique and suggestions on improvement. I regret and apologize for the inconvenience met during your stay because of the renovation works, and I hope that we will win back your trust to welcome you in the future and provide you a better experience from beginning to end. Sincerely, Magali Kempes Moll Guest Experience Manager

Good stay

Customer review rating 5.0/5

Anna Couples - Confirmed reviews ALL

Well located, newly renovated rooms

Dear Anna, thank you so much for this amazing review. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you liked our newly renovated rooms, that you felt so comfortable with us and to hear that we could exceed your expectations. Getting such feedback is the best motivation for the entire team. Thank you for appreciating our passion and also for sharing your experiences :-) I hope to have the pleasure of welcoming you back again soon. Sincerely, Magali Kempes Moll Guest Experience Manager

Customer review rating 5.0/5

Marius C. Families - Confirmed reviews ALL

Perfect laic allways

Dear Marius, thank you for choosing the Mercure Wien City and for this amazing review! Great to read that you enjoyed your stay with us and thank you for your fantastic feedback on our service. I will be sure to share your kind words with the entire team. We are very happy that you felt so comfortable with us and to hear that we could exceed your expectations. Getting such feedback is the best motivation for the entire team who give their best daily to provide the best customer experience. I hope to have the pleasure of welcoming you back again soon. Sincerely, Magali Kempes Moll Guest Experience Manager

Great location

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Excellent check in. Comfortable room. Could open window. Started drilling in the hotel at 9am. Not great, hence not 10-10 score.

Dear Andrew, thank you very much for staying and for sharing your impressions! I am happy to see that you had a good stay with us and that you enjoyed our perfect location and you felt comfortable in your room. Many thanks as well for the excellent feedback on our service and friendliness of our front office staff. Thank you as well for your critique and suggestions on improvement. We are attached to the quality of service delivered to our guests, and this is why we are grateful for this return of experience you sent us. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Greetings from beautiful Vienna, Magali Kempes Moll Guest Experience Manager

Well located

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Staff were friendly and helpful. The hotel was 10 minutes walk from the historic centre.

Dear Christine, Thank you very much for posting your thoughts. I'm happy to hear you appreciated our central location and the friendliness of our staff. Thank you again for your kind words and we're looking forward to your next visit! Sincerely, Magali Kempes Moll Guest Experience Manager

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Other web-users rate our hotel

  • 811 reviews 9.4/10 Location
  • 824 reviews 6.4/10 Room
  • 801 reviews 9.2/10 Service
  • 12 reviews 6.9/10 WiFi
  • 513 reviews 8.2/10 Breakfast
  • 432 reviews 5.5/10 Comfort
  • 330 reviews 6.7/10 Cleanliness
  • 91 reviews 2.6/10 Amenities

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