Novotel Wien City 4 stars

Customer review rating (ALL Rating) 4.4/5 1,030 reviews

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Aspernbrueckengasse 1, 1020 Vienna, Austria

Description

Hotel extras

  • Novotel in Vienna within walking distance of the city center

  • Executive room with balcony and view of the ring road

  • Children up to 16 years of age can stay for free in their parents' room

  • Running track along the Danube Canal directly in front of the hotel

  • Restaurant with regional & organic-certified dishes

Our accommodation(s)

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Hotel location

Novotel Wien City

Aspernbrueckengasse 1
1020 Vienna
Austria

GPS:48.213099, 16.382962

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FAMILY AND FRIENDS THE SNUGGLY

The modern restaurant offers a selection of regional and international specialties, prepared from fresh, first-class, seasonal ingredients. All dishes can be ordered in three sizes, as a taster, starter or main course

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,030 reviews

TripAdvisor Rating  4.0/5  1,987 reviews

Customer review rating 2.0/5

Sara H. Families - Confirmed reviews ALL

We arrived late and were given rooms on level 1 despite being a gold member and staying for 3 nights and booking ages ago. No assistance from front desk as concierge was apparently on holidays! Breakfast was difficult with gluten free options.

Dear Sara, Thank you for sharing your review. We appreciate your loyalty as a Gold member and are glad you found our Accor ALL App convenient for selecting room types and making reservations. That said, we sincerely apologize for the challenges you encountered during your stay. Our intention is always to prioritize room allocations for our loyal members, and we regret that your room placement did not reflect your status. Please know we’re reinforcing our staff communication protocols to better handle situations when concierge services are temporarily unavailable. We also take note of your comments about gluten-free offerings and staff interactions, which will be addressed in our next training sessions. Nonetheless, it’s encouraging to know you found value in our loyalty program and recognized the cleanliness standards we uphold. Your continued trust means a great deal to our team. We look forward to welcoming you back. Best wishes, Peter Jelinek, Resident Manager

Customer review rating 4.0/5

Luke S. Families - Confirmed reviews ALL

Great location for the centre of Vienna and public transport. Reception staff were very welcoming, friendly, helpful and answered our questions and gave advice which meant we were able to enjoy Vienna. Very family friendly and great selection at breakfast

Dear Luke, Thank you for positively reviewing your visit. We’re delighted our central location provided convenient access to Vienna’s attractions and public transport during your family trip. It’s wonderful Christopher and the reception team made you feel so welcome with their helpful advice. That said, we regret any inconvenience caused by the internet speed during your stay. As part of our continuous updates, we’re exploring ways to enhance connectivity throughout the property. Lastly, we’re thrilled you enjoyed our breakfast variety and found the hotel accommodating for families. Our team works hard to create welcoming spaces where guests of all ages can relax together. We look forward to welcoming you back. Best wishes, Peter.Jelinek, Resident Manager

Not the Novotel we know and love

TripAdvisor rating 3.0/5

92debrat TripAdvisor review

Not a fantastic start to our stay in Vienna. We booked an Executive Room for a family of 4 and paid the extra tariff for it. The photos on the website are a little misleading. We certainly didn’t get a better room, a view, or a balcony. Of course I did ask and there was no rooms with either of these available. Compensation, two bottles of juice and one set of bathroom amenities between four of us. We didn’t get any of the ‘extras’ this room offered until I asked for them, which we really shouldn’t have to do. The fold out couch had one single bed cover, again I had to ask for a second cover as there are four of us. The young staff member came to the room and gave us a second cover, not exactly apologising. Over all really disappointing, we have stayed in Novotel all over the world and this one could do better to uphold the brand name. For the money I think we could have found better accomodation in this area. The young guy who checked us in was lovely, and he did try to help but clearly management weren’t interested. Won’t stay again.

Dear Debra, Thank you very much for your feedback. We appreciate your kind mention of our team member who assisted during check-in and made efforts to support your stay. We sincerely regret that several aspects of your experience fell short of expectations. Our Executive Rooms typically offer enhanced amenities and select views, though availability can vary based on reservation timing. We understand the importance of consistent service delivery and will reinforce our protocols to ensure all room features are properly prepared prior to arrival. While we aim to resolve concerns promptly, we acknowledge this instance required multiple requests and will address this in team training. Your feedback helps us improve, and we hope to restore your confidence during a future visit. It would be a pleasure to welcome you back in the future. Best regards, Peter.Jelinek, Resident Manager

Okay Hotel but wouldn't stay again!

TripAdvisor rating 3.0/5

Darlene M TripAdvisor review

Hotel is a small boutique hotel. Our room was very small and cold! There was no heat in the room and the bathroom floor was like ice. The best they would do for us was give us a Dyson heater to use in the room but that didn't solve the bathroom issue as the bathroom was divided from the main room by a small door! Secondly the shower/tub would not drain properly so had to leave the stopper out. Also, if you have any mobility issues beware, to get into the shower you have to step over a 4 foot ceramic wall and there are no bars to hold onto. As my husband said, it's an okay hotel if you are staying one night, in and out, but we were there for three so felt quite cramped and uncomfortable. Front staff were friendly enough though I think they were a little overwhelmed by all the people checking in and out. They do have a restaurant onsite but found it rather expensive, especially when you have restaurants all over Vienna within walking distance. One last note, they do provide a mini fridge but it's empty!

Customer review rating 5.0/5

Vishudha P. Couples - Confirmed reviews ALL

We stayed at the property for three days. The staff helped us with our special requests as promised in the All Accor program. It is centrally located in the second district and many attractions are at a walking distance. The U-Bahn is a 2 minute walk from the property.

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Other web-users rate our hotel

  • 1,199 reviews 9.2/10 Location
  • 1,135 reviews 6.7/10 Room
  • 961 reviews 7.7/10 Service
  • 13 reviews 9.1/10 WiFi
  • 629 reviews 6.6/10 Breakfast
  • 560 reviews 5.9/10 Comfort
  • 530 reviews 7.4/10 Cleanliness
  • 228 reviews 4.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.