Novotel Wien City 4 stars

Dear Guest, Thank you very much for your feedback. We are delighted to hear that you appreciated our excellent location, which is indeed close to many attractions and public transport options. It's also great to know that you found our rooms to be clean and our staff to be helpful, especially the night porter. However, we regret to hear that you experienced some issues with the air conditioning in your room. Our hotel has a centrally controlled air conditioning system, and we apologize for any inconvenience this may have caused during your stay. We also understand that our breakfast price may not suit everyone's budget, which is why we offer a City Breakfast at the Bar for a more affordable option. We appreciate your feedback and will take it into consideration for future improvements. We hope to welcome you back. Best wishes,

Dear Valentina, Thank you for taking the time to share your review. We appreciate that you chose to stay with us and are glad to know you were able to make the most of our gym. However, we are sorry to hear that the room did not meet your expectations; if informed we would have done our best to find a comfortable solution for you. Moreover, we do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it. Furthermore, we feel we offer a wide range of quality food items at breakfast for a competitive price. However, we always welcome any suggestions on how we could improve. We appreciate your comments regarding the amenities and will take them into consideration for future improvements. We hope to have the opportunity to welcome you back in the future for an improved experience. Kind regards, Markus Koller, Cluster General Manager

Dear Guest, Thank you for taking the time to share a review on multiple platforms. We regret that your recent stay did not meet your expectations and that you were not satisfied with the level of service delivered by our team and we apologize for any inconvenience. However, we can assure you that we treat all our guests with the same utmost respect and consideration regardless of their origin and strive to provide each with an excellent standard. We take extreme pride in having a very diverse team with various cultural backgrounds and roots. We will never accept any kind of racism or prejudice. Nevertheless, we will address your critical feedback with the team. We always try our utmost possible to comply with any kind of reasonable request and expectations from our clients and we understand that we have to improve our communication especially in case we are not able to meet any expectations which are beyond our reach. Additionally, we are sorry to hear that you found the rooms to be small and not up to your expectations. While our rooms have been designed to provide a comfortable and modern space for our guests, we have noted your comment for our consideration. Regarding basic amenities, we do have coffee and tea, a work desk, WiFi, a minibar, a safe, a hairdryer, and a flat-screen TV with premium satellite channels in your room for your convenience. Unfortunately, we regret that this did not meet your requirements. We hope that you will give us another opportunity to provide you with a better experience in the future. Best regards, Markus Koller, Cluster General Manager

Dear Guest, Thank you for taking the time to share your experience with us. We are glad to hear that our prime location with convenient proximity to public transport and local areas of interest was ideal for your stay. However, we apologise for any discomfort you experienced regarding the room temperature during the unexpected heatwave. Our air conditioning system is usually activated during the summer months, but we understand that this may have caused some inconvenience during your stay. We appreciate your feedback and will take it into consideration for future improvements. Nonetheless, our hotel aims to provide a comfortable and enjoyable stay for all our guests, so it's great to know that your room and amenities met your expectations. We hope to have the opportunity to welcome you and your family back in the future. Best regards, Markus Koller, Cluster General Manager

Dear John, Thank you for providing us with feedback about your recent experience. We are pleased that you had a great stay and it is rewarding to know we were able to provide you with the high standards you expect from us. It is also a pleasure to know that our strategic location helped make your stay enjoyable. However, we are sorry that you were disturbed. Please do not hesitate to inform our team of any such concerns at the time so that we can take appropriate action. Nonetheless, your kind mention of our team's courteous service is much appreciated. We hope we have the opportunity of seeing you again in the future. Kind regards, Markus Koller, Cluster General Manager