Novotel Wien City 4 stars

Customer review rating (ALL Rating) 4.5/5 164 reviews

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Aspernbrueckengasse 1, 1020 VIENNA, Austria

Description

ALLSAFE approved hotel

Hotel extras

  • Novotel Wien City within walking distance of the city center

  • Executive room with balcony and view of Ringstrasse

  • Children up to 16 years of age stay in parents' room free of charge

  • Jogging path along Danube canal directly in front of hotel

  • Restaurant serving regional and organic-certified dishes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Novotel Wien City

Aspernbrueckengasse 1
1020 VIENNA
Austria

GPS:48.213099, 16.382962

Telephone
Fax +43 1 90303555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

FAMILY AND FRIENDS THE SNUGGLY

The modern restaurant offers a selection of regional and international specialties, prepared from fresh, first-class, seasonal ingredients. All dishes can be ordered in three sizes, as a taster, starter or main course

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  164 reviews

TripAdvisor Rating  4.0/5  1,898 reviews

Certificate of excellence 2023

First visit in Wein

TripAdvisor rating 5.0/5

Juan Gilberto C TripAdvisor review

Excelent hotel, the moment we arrived all of the personal was helpful and nice. Special thanks to the personal who atended the breakfast hours. Every thing was perfect. Keep it that way. Thanks Campos family from Chihuahua, Mexico

Great Hotel! Service 10/10, location good.

TripAdvisor rating 4.0/5

marctierney1981 Business - TripAdvisor review

What really made this hotel stand out from the rest, was the beds. Never slept in a more comfortable bed. Staff were great, a really nice hotel and a reasonable price tag. I would certainly recommend if you are in town! A lot of road works going on when we was there so noisy in the mornings, but this wasn’t hotels fault. I would go back to this hotel for sure

Dear Guest, Thank you for taking the time to let us have your feedback concerning your visit to our hotel. We are thrilled to hear that you found our beds to be extremely comfortable and that our staff provided excellent service. Our team works hard to ensure our guests have a pleasant stay, and your kind words are greatly appreciated. We are also glad that you found our hotel to be reasonably priced and well-located for exploring the city. We apologize for the noise caused by the roadworks during your stay. While this was beyond our control, we understand the inconvenience it may have caused. Our hotel offers soundproof rooms, and we recommend requesting a room on a higher floor or facing the backside for a quieter experience in the future. We hope this will help enhance your next stay with us. We look forward to welcoming you back to our hotel in the future. Kind regards, Markus Koller, Cluster General Manager

Well located

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The housekeeping personnel were not able to communicate. We were 3 people in the room and 2 out of 5 stay days were leaving wrong towel number

Dear Maria Uxue, Thank you for taking the time to share your experience at our hotel. We are glad to hear that you found our location convenient for your stay. It's great to know that you were able to easily explore Vienna and its attractions from our hotel. We apologize for the inconvenience you experienced with our housekeeping personnel. We will address this issue and ensure that our staff receives proper training to improve communication with our guests. Additionally, we appreciate your feedback regarding the variety of our breakfast selection. We will take your comments into consideration as we strive to enhance our offerings for our guests. We look forward to welcoming you back in the future. Kind regards, Markus Koller, Cluster General Manager

terrible

Customer review rating 0.5/5

Mehmet V. Y. Families - Confirmed reviews ALL

no parking, telephone wasn't work. exc.exc...

Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our hotel's location and facilities. However, we regret to learn about the issues you faced regarding parking and the telephone in your room. While our parking facility is located 200 meters away from the hotel, we understand that it may not have been convenient for you. We recommend our guests contact the reception for assistance with parking cards and directions. As for the telephone issue, we apologize for the inconvenience and encourage our guests to report any concerns to our 24-hour front desk, so we can promptly address them. We hope that you will allow us the opportunity to welcome you back in future. Best regards,

Decent Novotel

Customer review rating 3.5/5

Simon Business - Confirmed reviews ALL

Overall my experience was good. The only issues I had was on checking out. I had checked in prior to arrival including the billing address being different to my home address. However, it was not on the hotel system properly and so it took me 15 minutes to check out - very frustrating.

Dear Simon, Thank you for taking the time to review your stay. We are glad to hear that your overall stay was good. Our team strives to provide a comfortable and enjoyable experience for all our guests, and it is always rewarding to receive positive feedback. We apologise for the inconvenience you faced during the check-out process. We understand that it can be frustrating when the billing information is not accurately reflected in our system. We will look into this issue and ensure that our team is more diligent in updating guest information to avoid such situations in the future. Your feedback is valuable to us, and we appreciate your understanding. We hope to have the pleasure of welcoming you back in the future. Kind regards,

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Other web-users rate our hotel

  • 893 reviews 8.8/10 Location
  • 841 reviews 7/10 Room
  • 691 reviews 8.4/10 Service
  • 20 reviews 7.6/10 WiFi
  • 512 reviews 6.9/10 Breakfast
  • 374 reviews 7.4/10 Cleanliness
  • 153 reviews 4.9/10 Value
  • 36 reviews 9.5/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.