Dear Y., Thank you for writing a review. We are pleased that our location worked so well for your trip, with convenient metro access and a variety of dining choices right on our doorstep. It is also wonderful to hear you made the most of the nearby Danube Canal for your runs. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand how important it is to have your requests fulfilled promptly while travelling for business, and we regret the communication gap you encountered. An iron and board can be requested at reception, and our team is always available to provide an update on any inquiry. Your suggestion about keeping guests informed is well noted. Nonetheless, we are happy that you found our breakfast spread enjoyable and our staff fairly helpful throughout your time with us. We take great pride in offering a warm and attentive welcome to every guest. We hope to welcome you back soon. Best wishes, Peter Jelinek, Resident Manager

Dear Lee, Thank you for your positive feedback. We are delighted that you found our location perfect for your stay. Being so close to the heart of Vienna, with Stephansplatz and the Prater just a short walk away, makes exploring the city effortless. Our team takes real pride in welcoming every guest warmly, so it means a lot to hear you describe them as lovely. We are also pleased that your room felt modern, clean, and comfortable throughout your visit. Finally, we are thrilled that the water carafe touched a chord with you. We care deeply about reducing single-use plastics, and it is wonderful to know this small detail left such a positive impression. We hope to be able to welcome you back in the future. Best regards, P. Jelinek, Resident Manager

Dear Jawad, Thank you for taking the time to share your feedback. We are delighted that you found your stay with us so comfortable and ideal for your family visit to Vienna. Our team is grateful for your kind mention of our service, and we are pleased that our location near the core area made exploring the city convenient for you. Your positive remarks about the ALL Accor loyalty program inspire us to keep delivering memorable stays for our members. It is wonderful that you enjoyed every aspect of your time at Novotel Wien City, especially as a family. We hope to be able to welcome you back in the future. Best regards, Peter Jelinek, Resident Manager

Dear Inbal B., We really appreciate your feedback. We are truly glad that you found our team at the front desk friendly and attentive throughout your stay. Our staff always strive to be as helpful as possible, so knowing that you appreciated their support makes us proud. However, we are sorry for any moment of discomfort due to the oversight during your reservation process. It is not our intention for guests to feel uneasy for any reason. Nonetheless, we are happy you enjoyed our central Vienna location and felt the benefits of being a member of ALL Accor. It is great to hear that both our surroundings and the loyalty program suited your needs during your family trip. We hope to welcome you back again in the future. Best wishes, Peter Jelinek, Resident Manager

Dear Christian, We appreciate your candid feedback; thank you. We are grateful you chose us for your business trip and glad you had a smooth arrival and departure experience. We appreciate knowing the check-in and check-out processes helped make your stay convenient. Our breakfast team works hard to offer a wide range of choices, so it’s great to hear you found the morning spread abundant. However, we are sorry you found aspects of the in-room equipment not functioning as they should. We also regret to hear that you did not feel a difference from your ALL Accor Classic status during your time with us. Finally, we are happy you enjoyed our central location in Vienna, which makes it easier to reach both business destinations and explore the city’s main attractions. Our team values your loyalty and your positive recommendation means a lot to us. We hope that we may have the pleasure of welcoming you back in the future. Kindest regards, Peter Jelinek, Resident Manager

Dear Essa, Thank you for letting us know about your concerns. We are pleased that you appreciated our central location in Vienna and that our team made you feel welcome. Your comments about our staff’s helpfulness and the convenience of our setting near major attractions mean a great deal to us. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand that the configuration of your family accommodation and the arrangement of certain amenities did not correspond to your needs, and that the bathroom design did not fully suit your preferences. Your remarks about room features and the room connection are important to us, and we will take them into consideration as we review guest feedback. Finally, we are grateful to hear that despite the concerns raised, certain elements of your stay such as the hotel’s welcoming atmosphere and the accessible surroundings contributed positively to your time with us. We certainly hope that we can welcome you back again. Best regards, Peter Jelinek, Resident Manager

Dear Michalis, Thank you for taking the time to share your feedback. We are so glad to hear that you enjoyed your family stay with us. Our team works hard to create a comfortable atmosphere, and it is wonderful to know you found your room clean and welcoming. We are pleased that our central location made your time in Vienna even easier, and that our team was able to help you during your visit. It is great to hear your children had a satisfying experience too, as we always want families to feel at home at Novotel Wien City. Your praise encourages us to keep up our efforts to provide a relaxing and memorable environment for every guest. We hope to welcome you back. Best wishes, Peter Jelinek, Resident Manager

Dear Amitai, Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. We are grateful that you found our team to be courteous and supportive, and we are pleased your family appreciated having rooms side by side during your visit. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Experiencing lapses in room upkeep and having to address this independently at a late hour is not the level of comfort or convenience we aim to provide. We take your comments about value for money and loyalty recognition seriously and will consider them carefully. Finally, we are glad you could benefit from the room arrangement that accommodated your family’s needs. We look forward to the chance to host you again for a more satisfying experience, Kind regards, Peter Jelinek, Resident Manager

Dear Guest, Thank you for your positive review. We’re delighted our team’s attentive service contributed to your enjoyable family stay. Our location near the Danube Canal and Prater amusement park makes us a perfect base for exploring Vienna’s charm. We particularly appreciate you noticing how our bright rooms and play areas cater to families traveling with children. We hope that we may be able to welcome you back again soon! With renewed thanks, Peter Jelinek, Resident Manager

Dear Iolanda, We really appreciate your feedback. We’re delighted you enjoyed your family stay at Novotel Wien City. It’s wonderful to know our central location served your explorations well and that our family-friendly amenities like the play area met your needs. Our team takes pride in creating spaces where both parents and children can relax, especially with convenient access to attractions like Prater amusement park just 17 minutes away. Your appreciation for our ALL loyalty program motivates us to keep enhancing benefits for valued Gold members like yourself. We’re particularly glad you found our app booking process smooth and efficient. We hope to welcome you back. Best wishes, Peter Jelinek, Resident Manager

Dear A., Thank you for sharing your thoughts on your recent visit. We appreciate your kind mention of our central location near Vienna’s main attractions and public transport links, which we know is valuable for family stays. That said, we sincerely apologize that your experience fell short in several areas. We regret the inconvenience caused by the initial room condition and subsequent relocation, and acknowledge this fell below our usual standards. While our parking facilities are located 200m from the hotel as stated during booking, we understand this distance may impact families with young children. Regarding in-room amenities, we wish to clarify that minibars are available in our Executive rooms to accommodate specific needs. We also regret our digital assistance options weren’t properly communicated - these tools exist precisely to provide immediate support for matters like room adjustments or amenities information. We do hope to be able to welcome you back for a better experience. Best wishes, Peter Jelinek, Resident Manager

Dear Jiri, We appreciate you sharing your comments with us. We are delighted to hear your appreciation for our reception team, particularly the attentive support from our colleague from Ukraine. Their dedication to creating welcoming moments aligns with the standards we strive to uphold every day. That said, we sincerely regret that some interactions with our team and aspects of your stay fell short of expectations. Your feedback about accessibility has been noted, and we wish to highlight our proximity to Nestroyplatz and Schwedenplatz stations, which many guests find our location convenient for exploring Vienna. Nonetheless, we are pleased you found our location ideal for visiting the Prater and city center. Your strong endorsement of the ALL loyalty program is also greatly valued, and we hope its benefits continue to enhance your future stays with Accor. We all look forward to welcoming you back in the future! Best regards, Peter Jelinek, Resident Manager

Dear Mr. J., Thank you so much for your wonderful feedback and for your very kind words. You are one of our most valued and loyal guests, and we truly look forward to welcoming you back to Vienna and to our hotel every year. Your continued trust and appreciation mean a great deal to us and make us very proud of our team. Thank you also for the lovely shortbread for Fatemeh — she was very happy to receive it. We will make sure your kind words are shared with her and with all our colleagues, including the dining and housekeeping teams. We are delighted to hear that you once again enjoyed your stay and felt well looked after. Feedback like yours is a great motivation for our entire team. We look forward to welcoming you back in 2027. Until then, stay healthy and enjoy a wonderful summer! With warmest regards, Peter Jelinek, Resident Manager & Team

Dear Arya, It was a pleasure to receive this kind review of your time with us. We are delighted to hear you had a pleasant stay at Novotel Wien City. It’s wonderful that your family enjoyed the spacious room designed for comfort and convenience. Our soundproof windows and ergonomic workspaces aim to create a relaxing environment for both leisure and business travelers. That said, we regret any shortcomings in our dining offerings. Our team strives to provide fresh, seasonal dishes in three portion sizes to suit different appetites, and we’ll share your feedback with the kitchen team. Nonetheless, we’re thrilled our central location near Stephansplatz and the Danube Canal made exploring Vienna’s highlights effortless for you. We hope that you will stay with us again many more times in the future. Best wishes, Peter Jelinek, Resident Manager

Dear Ariel, Thank you very much for your feedback. We’re pleased to know you chose our hotel for your visit to Vienna with friends and appreciate your loyalty as an ALL Accor Classic member. We sincerely regret the challenges encountered with your booking confirmation and any space constraints you experienced. Our reception team is always available to assist with room preferences and special requests to enhance comfort during stays. We hope you were able to enjoy our central location near iconic landmarks like St. Stephen’s Cathedral and the Danube Canal walking paths during your Vienna exploration. The entire team hopes that we will be able to welcome you again. Best regards, Peter Jelinek, Resident Manager

Dear Anita, Many thanks for sharing your review. It’s wonderful to know your family enjoyed their time with us. We’re delighted our team could assist you throughout your stay and that your room met your comfort needs. Spacious accommodations for families remain a priority for us. That said, we take note of your observations about additional costs and will review this feedback carefully. Finally, we’re thrilled our central position near transit hubs helped you explore Vienna effortlessly. Your recognition of our valued service means a great deal to us. The entire team looks forward to seeing you again in the future. Kind regards, Peter Jelinek, Resident Manager

Dear Charle, We really appreciate this positive review of your recent visit. We are thrilled your family had such a memorable stay with us at Novotel Wien City. It’s wonderful to know our team’s efforts, especially Ms. Shadia’s attentive service during breakfast, contributed to your enjoyment. Your recognition of her hospitality means a lot. We’re also glad our ALL Accor program added value to your experience, and we appreciate your loyalty as a Classic member. Your perfect recommendation score truly motivates us to keep delivering heartfelt service. The entire team looks forward to welcoming you back for a future visit. Kind regards, Peter Jelinek, Resident Manager

Dear Saurabh, Thank you for sharing your thoughts on your recent visit. We appreciate your loyalty as a Silver member of our ALL Accor program and are glad to know you would recommend it to others. Your support helps us continue enhancing benefits for our valued guests. That said, we sincerely apologize that your experience fell short in some areas. We regret the challenges you faced with the room’s climate control and the inconsistency in housekeeping services during your stay. Our team is always available to assist with any immediate concerns and will review these points to improve our standards. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Peter Jelinek, Resident Manager

Dear Razvana, We are grateful for the time you took to review your recent visit to our hotel. We’re thrilled your family enjoyed such a pleasant stay with us. It’s wonderful to know our beds provided the comfort you needed and that the room’s climate control worked well for your family. We aim to create restful environments where every detail supports a good night’s sleep. That said, we regret your breakfast experience didn’t fully meet expectations. Our team continually adjusts offerings based on guest input while maintaining Novotel’s quality standards. Nonetheless, we’re delighted our central location made exploring Vienna’s attractions effortless for you. Being steps from public transport and landmarks like Stephansplatz remains a highlight for many guests. The entire team hopes that we will be able to welcome you again. Best regards, Peter Jelinek, Resident Manager