Dear Viktor, Thank you for this positive feedback on your recent stay. We are delighted to know that you had a pleasant experience during your time with us and that you appreciated our breakfast. Your positive feedback encourages us to continue to maintain the high standards of service which we set ourselves. We look forward to welcoming you back in the future. Kind regards, Mesut Kesici, Cluster General Manager

Dear Guest, thank you very much for sharing your detailed feedback with us and for being our guest at Novotel Wien City. First of all, we hope you had a good time in Vienna eventhough we weren't able to meet your expectations. We appreciate all kinds of comments and suggestions for improvement, to better understand our guest's view and needs. Therefore, let me express my sincere apologies for any inconvenience, which affected your stay negatively. Unfortunately the upgrade is only possible if the room is available. But we are really sorry, if we couldn't offer it to you. Moreover, it shouldn't occur that you that your comfort is lowered by a lack of cleanliness. We can't undo, what happened, but I will definitely share your experience with our housekeeping team. We had some major personal changes and therefore we introduced a manual to speed up the training process. But we are aware that this is not an adequate excuse. I will also share your comment regarding the voucher with our restaurant team, to possibly make them more understandable Again, we are really sorry for any inconvenience. Anyway, we hope that we will get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder

Dear Guest, wow, thank you very much for your positive feedback and for being our guest at Novotel Wien City. First of all, we hope you enjoyed your stay to the fullest and that we were able to meet most of your expectations. We appreciate all kinds of comments and suggestions for improvement, to better understand our guest's view and needs. We are happy, that you especially liked the room, the breakfast and our team. Nevertheless, let me express my sincere apologies for any inconvenience, which affected your stay negatively. Unfortunately our public area is rather small which can possibly lead to waiting times. Therefore our restaurant team introduced the "breakfast traffic light" which should make it easier to estimate the peak times. But we are aware that this is not an adequate excuse and we hope that you daily planning didn't suffer from this aspect. Anyway, we hope that the positive aspects outweigh and that we will get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder

Dear Guest, thank you so much for sharing your detailed feedback with us and for being our guest at Novotel Wien City. First of all, we hope you had a wonderful stay in Vienna and at our hotel. We appreciate all kinds of comments and suggestions for improvement and I will definitely share them with my colleagues. We are happy, that our location, the rooms and the restaurant team made your stay more enjoyable. Nevertheless, let me express my sincere apologies for any inconvenience which affected your stay negatively. It shouldn't occur that our guests have to take care for themselves to replenish the toiletries. I will definitely forward this experience to our housekeeping team. In terms of the coffee, we don't offer it in every category. But we are sorry, if this wasn't communicated properly. Concerning the waiting times at the breakfast, we would like to apologize if your daily planning has been affected by it. Unfortunately our restaurant is rather small due to the building structure. There will be a restructuring of the public sector, but unfortunately there are no concrete plans yet. Anyway, we hope that the positive aspects outweigh and that we will get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder

Dear Guest, thank you very much for sharing your feedback and your impressions about your stay with us and for being our guest at Novotel Wien City. First of all, we hope you had an enjoyable stay at our hotel eventhough we possibly didn't fulfill your expectations. We appreciate all kinds of comments and suggestions for improvement and I will definitely share your kind words with our restaurant team. in terms of the public sanitary facilities we would like to inform you that we had a fire in our cellar which concerned the toilet and our sauna. Therefore this area is under construction and the toilets are now on the first floor. Unfortunately, this is a necessary exceptional situation until the construction work is completed. We are sorry if this has reduced your comfort. Regarding the amenities in the room, we do not serve coffee in every category, but if the coffee was forgotten, let me express my sincere apologies. I will forward your experience to our housekeeping team. Unfortunately, there can be minor errors on days with many arrivals and departures, as these days are very challenging for our team. However, we are aware that this is not an appropriate excuse. If you want to share any further suggestions for improvement with us, we would be thankful, if you write us an e-mail. Anyway, we hope that you took some positive impressions from your stay with you and that we will get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder

Dear Guest, thank you so much for your wonderful feedback and your recommendation. We hope that we provided you the stay you wished for and I will definitely share your kind comments with my colleagues. We are looking forward to have you as our guest again someday. Our doors are always open. Best regards, Michaela Kaineder

Dear Guest, thank you so much for your positive feedback and for choosing Novotel Wien City. It is great to read, that you liked so many aspects about your stay and that you took many good experiences with you. We are happy, that you especially liked the location, the room and the restaurant, which made your stay hopefully even more enjoyable. We would be thankful to get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder

Dear Guest, thank you so much for sharing your impressions about your stay with us. We really appreciate all kinds of comments and also your suggestions for improvement. First of all, it is great to read, that you especially liked the room and our team, which I will definitely share with my colleagues. Nevertheless, let me express my sincere apologies, if we weren't able to meet all of your expectations. It shouldn't occur, that your comfort is lowered by a possible lack of cleanliness. I will forward your experience to our restaurant team. Unfortunately, a forecast of the number of guests at the breakfast is rather difficult, because it depends from many aspects, such as the weekday etc. Therefore we introduced the "breakfast traffic light", which should be a helpful tool for our guests and the team to estimate the peaktimes. But this is not an adequate excuse for your situation and we hope that it didn't affect your stay too negatively. Anyway, we hope that the positive experiences outweigh and that we will get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder

Dear Guest, thank you very much for sharing your impressions about your stay with us and for choosing Novotel Wien City. First of all, we hope you had an enjoyable time in Vienna despite the inconveniences you faced. Let me express my sincere apologies if it affected your stay negatively and lowered your comfort. It shouldn't occur that our guests have the feeling that they face a lack of information or misunderstandings. We tried to reconstruct your situation in the team. We are sincerely sorry, if you didn't feel well informed or somehow not appreciated by our Front Office Manager. Some aspects are daily business for us which may cause explanations to be a little shorter. In this case, our guests are always welcome to ask questions. Unfortunately, that might just have been a misunderstanding. So that you also get to know our point of view, we have tried to work out an explanation for this situation again. We are required to check the card at check-in according to our specifications. This is because of credit card security reasons, also for your own/our guest's safety, so that no one has the opportunity to make bookings with a foreign credit card. We are sorry for the confusion and hope that the solution was also adequate for you then. Another option that our Front Office Manager also offered you, would have been to get a credit on the card and pay directly at the front desk. But we hope you were satisfied with the first option and it didn't cause any problems. Therefore you are always welcome to write us an e-mail with further feedback or suggestions for improvement. We hope that we have now presented the system a bit more transparent and I will, of course, forward your experience. Anyway, it would be great, if you also faced some positive experiences and we would be happy, to get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder

Dear Guest, thank you so much for your great feedback and for being our guest. It is always great to receive such kind comments and I will also share them with my colleagues. We are happy that you especially liked the location and our team. We hope that we provided you a wonderful time in Vienna and at Novotel Wien City. Our doors are always open for your next stay. Best regards, Michaela Kaineder

Dear Guest, thank you very much for taking the time to share your feedback and your impressions with us. We hope that you had a good time in Vienna despite those inconveniences. First of all, let me express my sincere apologies for any uncomfortable situation and for not fulfilling your expectations. It shouldn't occur that our guests feel uncomfortable due to a lack of cleanliness. I will definitely share your comments with our housekeeping team. We also talked about your review and your experiences with our general manager. Obviously, there has been a misunderstanding during your stay. Unfortunately, as you had the experience that the amenities were forgotten to replenish or were in too less, our Manager wanted to send you a basket with many guest supplies as an excuse. She didn't want to disrespect you in any way, but moreover to give your stay a positive turn. We would like to apologize if you felt personally offended, but we ask for your understanding. In terms of the control of our team, our General Manager and our Deputy Manager take samples of the rooms every day, but on days with many departures and arrivals it can occur, that they focus on these rooms and can't control all of our 124 rooms. Again, we would like to apologize, if you felt disrespected our uncomfortable at any time of your stay. I will definitely share your comment with my colleagues. Nevertheless, we hope that your stay wasn't affected too negatively and that we get the chance of better serve you another time. Best regards, Michaela Kaineder

Dear Guest, thank you so much for your kind words and your impressions. Moreover we are also thankful for your suggestions for improvement. We are happy, that you felt in good hands and had a wonderful time at Novotel Wien City. It is also great, that you especially liked the location, the rooms and the cleanliness. Nevertheless, let me express my sincere apologies for not fulfilling your expectations. I will definitely forward your comments to our restaurant team. It shouldn't occur that the breakfast affects the stay of our guests negatively. Anyway, we would like to have you as our guest again. Best regards, Michaela Kaineder

Dear Guest, thank you so much for sharing your impressions with us. We are happy, that you had a wonderful stay and would be very grateful to get the chance of welcoming you as our guest again. Best regards, Michaela Kaineder

Dear Guest, thank you so much for your detailed feedback. It's always a pleasure to receive such positive comments. We are happy, that you and your family had a comfortable stay. I also shared your kind words with my colleagues. We hope to get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder