Novotel Wien City 4 stars

Customer review rating (ALL Rating) 4.4/5 781 reviews

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Novotel Wien City - Image 1
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Aspernbrueckengasse 1, 1020 VIENNA, Austria

Description

Hotel extras

  • Novotel Wien City within walking distance of the city center

  • Executive room with balcony and view of Ringstrasse

  • Children up to 16 years of age stay in parents' room free of charge

  • Jogging path along Danube canal directly in front of hotel

  • Restaurant serving regional and organic-certified dishes

Our accommodation(s)

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Hotel location

Novotel Wien City

Aspernbrueckengasse 1
1020 VIENNA
Austria

GPS:48.213099, 16.382962

Telephone
Fax +43 1 90303555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FAMILY AND FRIENDS THE SNUGGLY

The modern restaurant offers a selection of regional and international specialties, prepared from fresh, first-class, seasonal ingredients. All dishes can be ordered in three sizes, as a taster, starter or main course

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  781 reviews

TripAdvisor Rating  4.0/5  1,939 reviews

Certificate of excellence 2023

Well located

Customer review rating 3.5/5

Mary Families - Confirmed reviews ALL

Well located, easy access to central Vienna. Poor breakfast, definitely not what you’d expect from a four star hotel. Breakfast was quite chaotic, and took far longer than it should have, due to poor layout & understaffing (despite best efforts of all staff present). Food from the restaurant was of very disappointing quality and overpriced. We ate there once and then avoided. Much better to be found nearby for a similar price.

Dear Mary, Thank you for your review. We are delighted that you enjoyed the hotel's location, with easy access to central Vienna's many attractions. It is always our pleasure to offer a convenient base for our guests' urban explorations. However, we regret to hear that your experience with our breakfast service and food offerings did not live up to your expectations. We strive to provide a wide variety of quality options at our breakfast buffet, and we apologize if we fell short during your visit. Additionally, we understand that pricing can be a concern, and we aim to balance this with the quality and service we offer. We appreciate your feedback as it helps us to continuously review and improve our offerings for all our guests. Nonetheless, we hope you were able to create some memorable moments during your stay in Vienna. The city's vibrant history and culture are best experienced when staying at a location like ours, which allows for easy exploration and discovery. We hope to have the opportunity to welcome you back for an even better stay. Kind regards, Markus Koller, Cluster General Manager

Not up to Accor standards for a 4-star hotel

Customer review rating 2.5/5

Konstantinos Couples - Confirmed reviews ALL

I am an Accor member and I have visited numerous Accor hotels around Europe. Unfortunately I believe that the Novotel Wien City looks more like a 3 star hotel, rather than a 4. While the hotel is modern and rennovated,there were some incidents in a 2 night stay that pile up: a) While I had booked the room with a late check out for 17.00 PM (free option when booking through the Accor site), during check in the receptionist informed me that the check-out is at 12. When I told him that the booking was for late check-out at 17.00 he replied that they were fully booked and he could do me a favor and check out at 1. This was unacceptable. Next morning I talked again with another receptionist, which confirmed me that my late check-out was confirmed. I don't understand, was the hotel fully booked or not? If the late check out was not possible, should I learn it during my check-in? I booked the hotel more than a month in advance. How did the next day suddenly late check-out become possible? b) While separete rooms for toilet and bathroom may be a good idea, the execution is terrible. Toilet room has no sink to wash your hands, or even a basked to put away sanitary pads (after you put them in the sanitary pad). This means you need to get out of the toilet, pass through the room, and open the bathroom door before you even have a chance to wash your hands. Honestly while I have seen again toilets being seperated, never without a sink or a basket c) While the room has dark curtains to darken the room (as every hotel) the bathroom has a big window and the bathroom door is a "glass" one. This means that light passes through this glass door and lightens the room which would wake you up d) Hand soap was semi-empty and never re-filled. By last day we used shower gel to wash our hands While some of the above can happen (others are flat-out unacceptable) when you add everything together for only a 2 night stay, it is definitely not a good experience, compared to the usual standards of an Accor hotel.

Dear Konstantinos, Thank you for taking the time to share your detailed feedback about your recent stay at Novotel Wien City. We are pleased that you appreciated our modern and renovated hotel. As a 4-star establishment, we strive to provide comfortable and contemporary accommodations for our guests. However, we sincerely apologize for the inconsistencies you experienced during your stay. Regarding the late check-out, we regret the confusion and miscommunication. Our standard check-out time is indeed 12:00 PM, but we do offer late check-out options on a request basis which are subject to availability on arrival. Concerning the bathroom layout, we understand your concerns about the separate toilet room. While this design is intended to offer more privacy, we acknowledge that it may not suit everyone's preferences. We appreciate your feedback on the bathroom lighting and will consider ways to improve the room darkening options. Lastly, we apologize for the oversight with the hand soap refill. We have high standards for cleanliness and will reinforce our housekeeping procedures to prevent such occurrences in the future. We value your loyalty as an Accor member and hope you will give us another opportunity to provide you with a more satisfactory experience in the future. Best regards, Markus Koller, Cluster General Manager

A pleasant stay

TripAdvisor rating 4.0/5

hp789 TripAdvisor review

I had a 4 night stay at this good hotel with helpful staff. Excellent location near to the Danube, a short walk from both an underground station and from Wien-Mitte, where the airport trains get in. Room was pleasantly, though not luxuriously furnished, had both a kettle and a fridge, and the bathroom was very good with a powerful shower. The hotel appeared to have a restaurant which I would have loved to try, but I never saw anyone in it, and there was no menu on display in the lobby. Odd - and I think the management is missing a trick here.

Dear Guest, Thank you for taking the time to review your experience at our hotel. We are delighted that you enjoyed the helpfulness of our staff, the comfort of your room, and the quality of our bathroom facilities. Your remarks regarding the powerful shower and the convenience of having both a kettle and a fridge in the room highlight our commitment to providing a comfortable and accommodating environment for our guests. It is great that you appreciated our hotel's excellent location near the Danube and its proximity to transportation hubs, such as the underground station and Wien-Mitte for airport trains. We take note of your comment about our restaurant. We strive to provide a welcoming dining atmosphere and regret that we did not meet your expectations in this aspect. Rest assured, we offer a range of regional and international specialties, and we will ensure that our menu is displayed more prominently to invite our guests to enjoy a meal with us. We hope to welcome you back. Best wishes, Markus Koller, Cluster General Manager

Great hotel

Customer review rating 5.0/5

Hrvoje Families - Confirmed reviews ALL

Nice hotel, with great location, in walking distance to center of town, nice and clean rooms, great breakfast, very supportive and kind employees, recommend.

Dear Hrvoje, We thank you for this positive feedback. We're thrilled to hear that your stay was pleasant and memorable. We are delighted that you enjoyed the prime location, the cleanliness of our well-appointed rooms, the variety of our breakfast offerings, and the support and kindness of our team. It's gratifying to know that these aspects contributed to a recommendable experience at Novotel Wien City. Thank you again; we look forward to welcoming you back soon. Kind regards, Markus Koller, Cluster General Manager

great stay

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

All was good. Upon check in realised that there were no blankets/duvet laid on beds, just the duvet cover as blanket. That was weird but we requested at reception and it all got sorted out. Other than all was good. Thanks

Dear Guest, Thank you for taking the time to share your review. We are glad that your experience at our hotel was a positive one overall, and that you appreciated the comfort and facilities of Novotel Wien City. We hope that beyond the initial inconvenience, you found your room to be well-appointed and restful. We understand how important a good night's sleep is to our guests, and we apologize for this oversight. We hope that we can see you again in the future. Kindest regards, Markus Koller, Cluster General Manager

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Other web-users rate our hotel

  • 1,125 reviews 8.9/10 Location
  • 1,098 reviews 7.1/10 Room
  • 919 reviews 8.2/10 Service
  • 19 reviews 7/10 WiFi
  • 626 reviews 6.8/10 Breakfast
  • 507 reviews 7.4/10 Cleanliness
  • 215 reviews 4.2/10 Value
  • 5 reviews 10/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.