Novotel Wien City 4 stars

Customer review rating (ALL Rating) 4.4/5 1,121 reviews

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Description

Hotel extras

  • Novotel in Vienna within walking distance of the city center

  • Executive room with balcony and view of the ring road

  • Children up to 16 years of age can stay for free in their parents' room

  • Running track along the Danube Canal directly in front of the hotel

  • Restaurant with regional & organic-certified dishes

Our accommodation(s)

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Room 1

Hotel location

Novotel Wien City

Aspernbrueckengasse 1
1020 Vienna
Austria

GPS:48.213099, 16.382962

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FAMILY AND FRIENDS THE SNUGGLY

The modern restaurant offers a selection of regional and international specialties, prepared from fresh, first-class, seasonal ingredients. All dishes can be ordered in three sizes, as a taster, starter or main course

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,121 reviews

Customer review rating 1.5/5

Amitai A. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Customer review rating 5.0/5

Iolanda M. Families - Confirmed reviews ALL

Dear Iolanda, We really appreciate your feedback. We’re delighted you enjoyed your family stay at Novotel Wien City. It’s wonderful to know our central location served your explorations well and that our family-friendly amenities like the play area met your needs. Our team takes pride in creating spaces where both parents and children can relax, especially with convenient access to attractions like Prater amusement park just 17 minutes away. Your appreciation for our ALL loyalty program motivates us to keep enhancing benefits for valued Gold members like yourself. We’re particularly glad you found our app booking process smooth and efficient. We hope to welcome you back. Best wishes, Peter Jelinek, Resident Manager

Customer review rating 1.5/5

Ahmed A. Families - Confirmed reviews ALL

Dear A., Thank you for sharing your thoughts on your recent visit. We appreciate your kind mention of our central location near Vienna’s main attractions and public transport links, which we know is valuable for family stays. That said, we sincerely apologize that your experience fell short in several areas. We regret the inconvenience caused by the initial room condition and subsequent relocation, and acknowledge this fell below our usual standards. While our parking facilities are located 200m from the hotel as stated during booking, we understand this distance may impact families with young children. Regarding in-room amenities, we wish to clarify that minibars are available in our Executive rooms to accommodate specific needs. We also regret our digital assistance options weren’t properly communicated - these tools exist precisely to provide immediate support for matters like room adjustments or amenities information. We do hope to be able to welcome you back for a better experience. Best wishes, Peter Jelinek, Resident Manager

Customer review rating 3.0/5

Jiri R. Families - Confirmed reviews ALL

Dear Jiri, We appreciate you sharing your comments with us. We are delighted to hear your appreciation for our reception team, particularly the attentive support from our colleague from Ukraine. Their dedication to creating welcoming moments aligns with the standards we strive to uphold every day. That said, we sincerely regret that some interactions with our team and aspects of your stay fell short of expectations. Your feedback about accessibility has been noted, and we wish to highlight our proximity to Nestroyplatz and Schwedenplatz stations, which many guests find our location convenient for exploring Vienna. Nonetheless, we are pleased you found our location ideal for visiting the Prater and city center. Your strong endorsement of the ALL loyalty program is also greatly valued, and we hope its benefits continue to enhance your future stays with Accor. We all look forward to welcoming you back in the future! Best regards, Peter Jelinek, Resident Manager

Other web-users rate our hotel

  • 1,207 reviews 9.2/10 Location
  • 1,196 reviews 6.7/10 Room
  • 1,013 reviews 7.9/10 Service
  • 10 reviews 9.4/10 WiFi
  • 648 reviews 7.1/10 Breakfast
  • 606 reviews 5.5/10 Comfort
  • 556 reviews 7.6/10 Cleanliness
  • 215 reviews 4.9/10 Value

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