Novotel Wien City 4 stars

Customer review rating (ALL Rating) 4.3/5 1,057 reviews

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Aspernbrueckengasse 1, 1020 Vienna, Austria

Description

Hotel extras

  • Novotel in Vienna within walking distance of the city center

  • Executive room with balcony and view of the ring road

  • Children up to 16 years of age can stay for free in their parents' room

  • Running track along the Danube Canal directly in front of the hotel

  • Restaurant with regional & organic-certified dishes

Our accommodation(s)

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Hotel location

Novotel Wien City

Aspernbrueckengasse 1
1020 Vienna
Austria

GPS:48.213099, 16.382962

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FAMILY AND FRIENDS THE SNUGGLY

The modern restaurant offers a selection of regional and international specialties, prepared from fresh, first-class, seasonal ingredients. All dishes can be ordered in three sizes, as a taster, starter or main course

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,057 reviews

Customer review rating 3.0/5

Andrew W. Couples - Confirmed reviews ALL

Stayed at the Novotel Wien for two nights. The staff were fantastic and the location was perfect. Unfortunately the air-conditioning was hardly working. Both nights the room temperatures became quite high, which disrupted our sleep on both nights. The was unacceptable and the AC/ lack of it needs to be addressed. Everything else was great but unfortunately the AC was a major negative drawback.

Dear Andrew, Thank you for taking the time to share your thoughts with us. It is wonderful to hear that our team made a positive impression during your stay. We take pride in delivering attentive service to all our guests and value your recognition. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your comments about the room environment have been noted, and we assure you that our maintenance protocols are designed to address such concerns promptly. While individual room conditions can vary, we strive to ensure all systems function optimally for guest comfort. We are delighted our central location allowed you to explore Vienna with ease. Being steps away from major attractions like Stephansplatz and the Danube Canal offers our guests the perfect blend of convenience and discovery. We hope to welcome you for an improved experience in the future. Best regards, Peter Jelinek, Resident Manager

Customer review rating 0.5/5

Christian A. Families - Confirmed reviews ALL

I am seeing on my credit card that you are taking "1.038,22 EUR" When I have reserved for "864.22 EUR" only. Can you explain me the difference, and can you reimburse me? We took zero breakfast at your hotel. Thanks for your explanation

Customer review rating 2.5/5

Fata T. Business - Confirmed reviews ALL

Upon arrival, they charged me again for the accommodation at the reception, even though it had already been paid in advance. After intervention, the money was refunded, but in both cases the bank has charged me the currency conversion fee. Although the mistake was not mine, but the receptionist's, I did not receive an apology, and of course no one even offered to refund me the cost of the conversion, which was the minimum that a hotel of this rank should offer. I do not like that there are no more slippers in the rooms, which I expected, so I did not bring them. The maid took the used towels on the second day, but did not give me new, clean ones.

Dear Fata, We take your feedback seriously and will use it to improve our services. We sincerely apologize that your experience fell short of your expectations. Regarding the billing error at check-in, we acknowledge this oversight and are reviewing our procedures to prevent recurrence. Our housekeeping team typically ensures timely replenishment of amenities, and we regret any inconvenience caused by the towel replacement delay. We also understand your comments about the slippers and are exploring alternative solutions to maintain comfort while considering environmental impacts. Your feedback about reception service standards is taken seriously, as we aim to uphold the professionalism expected of our team. We value your loyalty as an ALL Accor member and appreciate your insights. We hope to welcome you back in the future. Best regards, Peter Jelinek, Resident Manager

Customer review rating 1.0/5

Marina K. Business - Confirmed reviews ALL

There is no phone in the room to call the reception. They do not change things in the bathroom. Room was not tided. I asked for iron- couple of times. Never brought to my room and I am there every week for business.

Dear Marina, We appreciate you bringing your concerns to our attention. We are sincerely sorry that your recent stay did not meet the standards we strive to uphold. Your comments about the room amenities and service responsiveness have been noted, and we regret any inconvenience this caused during your business trip. Please know our team is always available to assist with immediate requests at reception or via our 24-hour service line. We value your loyalty as a Classic member and will address these concerns internally to improve future experiences. We hope to be able to welcome you back for an improved stay. Kind regards, Roman Krüger, General Manager

Customer review rating 4.0/5

Alp T. Friends - Confirmed reviews ALL

Location is good. Room is clean. Employees are kind and friendly. Just great for a city trip.

Dear T., Thank you very much for your kind feedback. We are delighted that you found our location convenient and enjoyed the cleanliness of your room. It’s wonderful to hear our team’s kindness made your city trip memorable. We regret the inconvenience caused by the internet speed during your stay. Please rest assured, we continuously work on enhancing our connectivity to meet guest expectations. Moreover, we’re glad our amenities and proximity to Vienna’s attractions contributed positively to your visit. Balancing comfort with accessibility remains our priority for every guest. We look forward to seeing you again on your next visit. Best wishes, Peter Jelinek, Resident Manager

Other web-users rate our hotel

  • 1,202 reviews 9.3/10 Location
  • 1,164 reviews 6.7/10 Room
  • 999 reviews 7.7/10 Service
  • 8 reviews 9.1/10 WiFi
  • 643 reviews 6.9/10 Breakfast
  • 560 reviews 5.7/10 Comfort
  • 547 reviews 7.6/10 Cleanliness
  • 220 reviews 4.8/10 Value

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