Novotel Wien City 4 stars

Customer review rating (ALL Rating) 4.3/5 1,044 reviews

Best price
guarantee
Novotel Wien City - Image 1
Novotel Wien City - Image 2
Novotel Wien City - Image 3
Novotel Wien City - Image 4
Aspernbrueckengasse 1, 1020 Vienna, Austria

Description

Hotel extras

  • Novotel in Vienna within walking distance of the city center

  • Executive room with balcony and view of the ring road

  • Children up to 16 years of age can stay for free in their parents' room

  • Running track along the Danube Canal directly in front of the hotel

  • Restaurant with regional & organic-certified dishes

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Wien City

Aspernbrueckengasse 1
1020 Vienna
Austria

GPS:48.213099, 16.382962

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FAMILY AND FRIENDS THE SNUGGLY

The modern restaurant offers a selection of regional and international specialties, prepared from fresh, first-class, seasonal ingredients. All dishes can be ordered in three sizes, as a taster, starter or main course

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,044 reviews

Customer review rating 5.0/5

Peter V. Business - Confirmed reviews ALL

as a business traveler I found the staff very helpful. The rooms were stylish, comfortable and fit for my needs. The breakfast selection was very good, and the location of the hotel is spot on.

Dear Peter, Thank you for choosing our hotel. We are thrilled to hear you enjoyed your stay with us. Our team takes pride in delivering exceptional service to all our guests. It’s wonderful that our staff’s support and the comfort of your room contributed to a productive visit. We’re also pleased you found our breakfast offerings to your liking and discovered the convenience of our central location. We look forward to welcoming you back on a future occasion. Best wishes, Peter Jelinek, Resident Manager

Customer review rating 4.0/5

Cihat K. Business - Confirmed reviews ALL

Slippers should be provided as a standard amenity in all rooms.

Dear Cihat, Thank you for your valuable feedback. We are delighted to know you found our location convenient for your business trip. Our team takes pride in being centrally located, allowing easy access to Vienna’s main attractions and transport links. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We acknowledge your feedback on the breakfast variety and dining capacity, and we are reviewing options to enhance these experiences. Regarding the WiFi, we are actively working to improve connectivity across all areas. Please note that complimentary slippers are provided in our Executive rooms, and we regret any oversight in communicating this during your stay. Nonetheless, we are glad to hear our loyalty program added value to your visit. Your Classic status ensures you enjoy tailored benefits, and we look forward to welcoming you back with an even more seamless experience. We look forward to having the opportunity to welcome you back in the future. Best wishes, Peter Jelinek, Resident Manager

Customer review rating 0.5/5

Luiza P. Families - Confirmed reviews ALL

I make the reservation at one price and the reception they ask to pay more.It was the first time i made a reservation on the hotel 's website, a major mistake on my part,i wouldn't have had any problems if i had made it through Booking. When i made the reservation i booked the offer Family and co.50%off Standard room with 1 bed FAMILY & CO: 50% OFF the 2nd ROOM Member rate -10% (included) 194,40€ Option(s) Special Breakfast Rate ×3 81,00€ To be paid at the hotel 275,40€ Total (Fees and taxes included) 275,40€ This is was what i received when i made the reservation. When i checked in ,they asked me to pay 360 euros.I showed to the boy from reception the reservation but he said that he needed to speak to the manager who wasn't there on Saturday.Three days have passed and there has been no response from the hotel

Dear Luiza, Thank you for taking the time to share your feedback with us. We are delighted to hear that your check-in experience and breakfast options provided a smooth start to your family stay. Our commitment to efficient service and quality dining is something we take pride in, and we’re glad these aspects enhanced your visit. That said, we sincerely apologize that your experience fell short in some areas. We understand how important transparent pricing and value consistency are for our guests. Our rates are designed to reflect various booking channels, and we regret any confusion caused during your reservation process. Your feedback regarding our team interactions and loyalty program has been noted, and we will review these points thoroughly to improve our guest relations. Nonetheless, we appreciate your acknowledgment of our booking system’s ease of use. We continually strive to offer straightforward reservation processes, and your input helps us refine this further. Please know that your Classic status in our loyalty program grants you access to exclusive benefits, and we hope to have the opportunity to better showcase these during a future stay. We hope we can provide you with an improved stay in the future. Kind regards, Peter Jelinek, Resident Manager

Customer review rating 4.5/5

Antony C. Y. C. Business - Confirmed reviews ALL

The view, the location, the space was perfect. One small improvement: the bartender should be more polite and friendly. While the welcome is perfect, the bartender should take a step back and be a little less blunt in his words, but I think it's not an easy job for him either.

Dear Antony C., Thank Y. for this high rating. We are thrilled to hear your stay at Novotel Wien City met your expectations. Your kind words about the view, location, and spacious accommodations truly brighten our day. Even so, we regret any impression that our service fell short of our usual standards. Please know your comments have been noted as we continuously aim to enhance every guest’s experience. Finally, we’re delighted our central spot allowed Y. to explore Vienna’s attractions with ease. Your Gold status in our loyalty program shows how much Y. value seamless travel, and we’re honored to be part of your journey. We look forward to welcoming Y. back. Best wishes, Peter Jelinek, Resident Manager

Customer review rating 4.5/5

Aleksandra D. Business - Confirmed reviews ALL

there was no way to order food. no info in the room, no phone, no menu. on the other hand, the person at the bar was extremely helpful and kind.

Dear Aleksandra, Many thanks for your valuable feedback. We’re delighted to hear you enjoyed your stay at Novotel Wien City. Your kind words about our team mean the world to us. We’re especially glad the welcoming atmosphere at reception and the bar made your visit pleasant. It’s wonderful to know our cleanliness standards and room comfort met your expectations. While we’re thrilled you valued these aspects, we regret any inconvenience you experienced with dining information. Our restaurant menus are available digitally via QR codes in rooms and at reception, and we’re always happy to assist with orders directly. Lastly, we’re touched by your perfect score for our loyalty program and hope to welcome you back soon. The Prater’s attractions are just a short stroll away when you return! We hope to welcome you back again. Best regards, Peter Jelinek, Resident Manager

Other web-users rate our hotel

  • 1,192 reviews 9.2/10 Location
  • 1,154 reviews 6.6/10 Room
  • 976 reviews 7.6/10 Service
  • 10 reviews 8.8/10 WiFi
  • 633 reviews 6.7/10 Breakfast
  • 564 reviews 5.8/10 Comfort
  • 543 reviews 7.4/10 Cleanliness
  • 221 reviews 4.4/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Vienna