Customer review rating 4.4/5 1,376 reviews
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10 minutes' walk to the city center
Executive Room with desk space, WiFi and Nespresso machine
Two children can stay in their parents' room free of charge
Jogging route along the Danube Canal right next to the hotel
Restaurant serving dishes with organic produce
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
100% genuine reviews from our guestsFind out more
giannis159753 26/01/2020 TripAdvisor review
I stayed at this hotel Jan. 2020 (couple). I am a huge fan of accor hotels and I almost always choose this hospitality company. I am a GOLD member of accor hotels. My stay was not what I was expecting. I did not have an upgrade or a privileged room but this is not the case. I was not happy with the overall experience. Cleaning service was only for getting the rubbish and nothing more, not even refill the 3 coffee capsules. I wouldn’t be satisfied even without being a gold member. The service is not comparable with other hotels at this group that I have visited in other counties. The welcome-drink/voucher for the bar says that you cannot get champagne or cocktails but when you go to the bar you can just get a glass of wine or a beer.
A good hotel in the center of Vienna
ilir32020 Family - 05/01/2020 TripAdvisor review
The hotel is good for both business and family trips. However, there was a queue to get into the restaurant for breakfast. Otherwise, things were fine. The rooms were clean and warm, the breakfast very good and the service also good.
Good location, nice clean rooms, über-busy breakfast buffet
martinsD7271QX Family - 02/01/2020 TripAdvisor review
+ Great location, nice clean rooms, superfriendly attentive staff at the breakfast buffet! - No replenishing of toiletries when room was cleaned, had to write a note to ask for more shampoo. Only tea in room, no coffee, first time I see that at a Novotel. Very busy breakfast buffet, restaurant seems to small for the hotel, had to wait at least 10 min every morning for a table.
Sharon A Couples - 05/12/2019 TripAdvisor review
This was our first time in Vienna but not the first time using Novotel properties,I was very disappointed with the standard when comparing to the Novotel Alster Hamburg which is totally 4* I found having to use the WC in a vacant room due to refurb not acceptable due to the fact other guest just walked in, the cleanliness was bad due to the gents one getting a wet floor which you stood in.No coffee in the room till requested and to top it paper cups to drink from.I will give credit to Marcus the barman he was very attentive gave great customer service and tips for our stay. As I stated earlier having stayed at Novotel Alster Hamburg many times to compare the Wein City did not reach the 4* in my opinion.
Britfr0g Family - 17/11/2019 TripAdvisor review
We had a lovely stay with our family at the Novotel Wien City. The staff was extremely friendly and efficient and our rooms were very clean and furnished in the usual modern Novotel style (they looked like they had been recently renovated). The breakfast selection was amazing and so was the quality of the food. The hotel is located a 10-minute walk from the old town which makes it easily accessible but also suitably removed from it. We would definitely recommend the hotel to our friends and would stay there again in the future.
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