Novotel Wien City 4 stars

Customer review rating (ALL Rating) 4.4/5 666 reviews

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Aspernbrueckengasse 1, 1020 VIENNA, Austria

Description

Hotel extras

  • Novotel Wien City within walking distance of the city center

  • Executive room with balcony and view of Ringstrasse

  • Children up to 16 years of age stay in parents' room free of charge

  • Jogging path along Danube canal directly in front of hotel

  • Restaurant serving regional and organic-certified dishes

Our accommodation(s)

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Hotel location

Novotel Wien City

Aspernbrueckengasse 1
1020 VIENNA
Austria

GPS:48.213099, 16.382962

Telephone
Fax +43 1 90303555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FAMILY AND FRIENDS THE SNUGGLY

The modern restaurant offers a selection of regional and international specialties, prepared from fresh, first-class, seasonal ingredients. All dishes can be ordered in three sizes, as a taster, starter or main course

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  666 reviews

TripAdvisor Rating  4.0/5  1,930 reviews

Certificate of excellence 2023

Comfortable stay

Customer review rating 4.0/5

Neil Business - Confirmed reviews ALL

The hotel was clean, with helpful staff. My experience with both checkin in and out was easy and my. stay was comfortable.

Dear Neil, Thank you for reviewing your stay at our hotel. We are pleased that you found our booking process convenient and our team helpful, ensuring a smooth experience from check-in to check-out. It is also wonderful that you appreciated the cleanliness of our establishment, a testament to our dedicated housekeeping team. However, we regret that certain aspects of your stay did not entirely meet your expectations. We note your comments on the space within the breakfast area and understand the importance of a diverse breakfast offering; rest assured, we are continuously reviewing our options to better cater to our vegetarian guests. Moreover, we recognize that reliable Wi-Fi connectivity is essential, and we are looking into ways to simplify the connection process to provide a seamless online experience for our guests. Regarding your observations on room maintenance, we are committed to upholding the highest standards and will certainly address any areas in need of attention. Nevertheless, we are delighted that you enjoyed the overall comfort of your stay, despite the room size being more compact than expected. It is rewarding to know that our central location and the services provided contributed positively to your visit to Vienna, offering good value compared to higher-priced alternatives. We hope that we have the pleasure of seeing you again in the future. Best regards, Markus Koller, Cluster General Manager

Dissatisfied with Staff Behavior

Customer review rating 2.0/5

S. Q. Families - Confirmed reviews ALL

I have already sent a detailed email to the GM of Novotel Wien city with regards to my recent experience.

Dear S., Thank you for taking the time to review your stay. We regret to hear that your recent experience with our staff did not live up to your expectations. Our team strives to deliver exceptional service, and it is evident that we fell short in your case. We are sincerely sorry for any discomfort or inconvenience this may have caused you. We will follow up on this with our team to ensure that we uphold the high standards of hospitality that Novotel Wien City is known for. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Markus Koller, Cluster General Manager

Typical Novatel Hotel

TripAdvisor rating 3.0/5

gaetanob629 TripAdvisor review

Typical Novatel hotel, clean hotel with little character and expensive breakfast when outside the hotel there are a lot of cheaper alternative places to eat. Hotel is waking distance to Underground, to Prater, to St Stephens Cathedral and other attractions. For amount paid for room, i would look around more to find an alternative cheaper hotel of same standards.

Dear Gaetano, Thanks for taking the time to share your views of your stay at our hotel. We are pleased that you appreciated the cleanliness of our hotel and its proximity to key attractions like the Prater and St. Stephen's Cathedral. However, we understand your concerns regarding the cost of breakfast and the room rate. While our breakfast buffet offers a variety of hot and cold dishes to cater to different tastes, we recognize that everyone's preferences and budgets vary, which is why we also offer a City Breakfast at our bar for a reduced price. Regarding our room rates, we strive to provide competitive pricing while ensuring that our guests enjoy the newly renovated rooms and our other amenities. Nonetheless, we hope our hotel's central location, just a short walk from the Nestroyplatz and Schwedenplatz Underground Stations, added value to your stay, allowing you to easily explore the vibrant city of Vienna. We hope we can welcome you back in the future. Best wishes, Markus Koller, Cluster General Manager

Staff were so kind and helpful

Customer review rating 5.0/5

Donna S. Families - Confirmed reviews ALL

Great location - just a 20min walk to the old town. Air conditioner was a hero in 35deg heat! We didn’t have breakfast but if it was run by the friends and family restaurant attached we wouldn’t anyway - we didn’t have a great meal there one night for the price and one of the staff there was so loud and cracking annoying and chauvinistic jokes repeatedly. He’s probably a lovely chap though. Rainfall shower didn’t work but it was ok as there was another head! To say the staff were helpful and accommodating is a complete understatement as we arrived early and paid for a late check which we know is the most annoying type of guest. The room was clean, even by my standards; there was a mini fridge with a bottle of water inside for our consumption, the staff gave my children gifts on arrival and on their beds was a special children’s soap, too. They appreciated (or at least pretended to) our attempts at conversing in German. We thought the staff were absolutely amazing - shout out to Nadine who allowed us an early check in, the chap who checked us in and the lovely lady with the long blonde hair (and the English lady who stored our bags in the private office when the luggage room was full!)…

Dear Donna, Thank you very much for your kind review. It is heartening to hear that your stay with us left a positive impression. We are delighted that our team's friendliness, the convenience of our air conditioning during the warm weather, and the special touches for your children added to the comfort of your visit. Our 24-hour reception is always at hand to ensure our guests feel thoroughly looked after, and we're pleased that our commitment to cleanliness met your high standards. However, we regret that your dining experience did not live up to the expectations, and we apologize for any discomfort caused by the shower. We value your feedback as it helps us to continually improve our guest experience. Our restaurant strives to provide quality meals and a relaxing atmosphere, and we're sorry this wasn't entirely reflected during your visit. Nevertheless, we are thrilled that the strategic location of our hotel contributed to the enjoyment of your stay. With major sights just a short walk away, we hope you had the opportunity to explore the enchanting city of Vienna. We also appreciate your recognition of our sustainable practices, as we are committed to making a positive impact on the environment. We hope to see you again on a future visit. Kind regards, Markus Koller, Cluster General Manager

Great location, spacious clean rooms

Customer review rating 5.0/5

Caroline Couples - Confirmed reviews ALL

Great location, spacious clean rooms

Dear Karolina, Thank you for taking the time to share your valuable review. It is heartening to know that your stay with us at Novotel Wien City was a memorable one. We are delighted that you enjoyed the spaciousness and cleanliness of our rooms, alongside the convenience of our central location. Our team takes great pride in providing well-appointed accommodations and ensuring that our guests can easily explore the best of Vienna. We eagerly anticipate the opportunity to host you once more in the future. Warm regards, Markus Koller, Cluster General Manager

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Other web-users rate our hotel

  • 1,075 reviews 9/10 Location
  • 1,059 reviews 6.8/10 Room
  • 869 reviews 7.7/10 Service
  • 21 reviews 7/10 WiFi
  • 598 reviews 6.8/10 Breakfast
  • 532 reviews 5.8/10 Comfort
  • 483 reviews 7.2/10 Cleanliness
  • 276 reviews 5.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.