Hotel Mercure Wien Zentrum

No surprises, excellent breakfast and room in line with brand expectations

It was easy and hassle free

The hotel and room were perfect. The location of the hotel in the center is very convenient. Excellent service for tourists from the front desk. The room was spacious and restful.

We did not require much; we required a clean place to sleep and and had comfortable amenities. One of the family members would have preferred to be able to lower the air conditioning temperature to what was available but in no way did this impact on the overall experience. The score given was based on elements such as brighter main room lighting, a bit more bathroom privacy. However, all said we have no hesitation in coming back.

The room was great, and big. There was enough place also for the baby to play. The breakfast was good, the room was always clean! Overallwe had a lot of fun and everything was amazing.

Overall the hotel is good. Value the $. Good location with shoppings & attractions nearby. Only problem the lifts are very slow.

Good location re inner city, small but comfortable. Dining room crowded during morning, food OK, service good. Clean and pleasant, although renovation works were felt around, nevertheless it's worth the price.

very comfortable with a great location - builders were very noisy before 5pm. our night in the restaurant was disappointing - felt like we were not wanted and food was just OK - service slow

This hotel has lovely privilege rooms, with large bath/shower rooms. Its located in an excellent part of town, central to all the sites. (My wife and I both walked everywhere). Breakfast is very good with a large selection of items including eggs and bacon. There are obviously the renovations taking place and the noise can be loud. The hotel has a promise of keeping the noise to between 8:30 and 5:30 but unfortunately the workers tend to ignore this, The staff are excellent, friendly at checking in and leaving, They are really helpful. I watched twice as they remonstrated with workman about making noise too early in the morning! They are trying to control the noise but in the end its the construction people bending the rules. I would stay here again, I do recommend it whole heartedly.

Nice staff and very helpful. Rooms well thought out for the available space in an older building, they contained everything needed for an enjoyable stay. Room was ever so slightly tired if you looked hard enough but they are in the process of rebuilding so not an issue. Awesome breakfast, with a fantastic range probably one of the best we have seen, the breakfast supervisor never needed reminding about our drink choice, a sign of somebody who cares, thank you.

Great staff , nice layout & good location It’s noisy at night

the hotel has a very good location, but the rooms are quite small and old. they need to be updated. Also, although they were very polite, at the reception, they asked for payment that I had already made. the subject took quite a while for them to understand that i have already made the payment, and that part of the payment was made with the points. I dont know how the system works but at the beginning i was told that the payment was not made etc etc. It would be better if the experience was smoother. No problem with attitude or politeness but something to fix in the system I guess.

Currently they’re doing refurbishment email where sent out and we have contacted hotel prior flying out regarding the noise that might be at the hotel but they’ve assured us that it is going to be minimal and it should not effect us but it turned out that they were just floor above us starting 8 in the morning drilling, banging and all sort of noises. We supposed to be having a relaxing honeymoon with our 3yr old accompanying us. He was left restless in the afternoon and we had to spend days out and my little one had to sleep uncomfortable in pushchair. Bed not that much comfortable. Mini bar very limited for the money we had paid. Breakfast reasonable. Spoke to receptionist about this issue of noise and offered to switch hotel on our 3rd day, unfortunately my little one was throwing tantrums and did not want to make him more upset to change again

city center clean quite

We have stayed at this hotel before and thoroughly enjoyed the stay, however was informed that some room renovations were being carried out during our stay and noise would be kept to a minimum. We arrived to find that renovations were being carried out on floors 4,5 and 7. We had requested a room with a walk in shower and was put on the 3rd floor. We arrived on a Monday and left on the Friday The noise was typical building work noise, drilling, hammering etc and this was from 0800 to 1800 every full day we were there, tue, wed and thu. If you are not going to be in your room during this time, it's no problem, but if like us, you like to have a chill and regroup during the day, it does spoil it somewhat. I love everything about this hotel and the staff and would highly recommend it as a rule, but had I known what it was going to be like I would have changed the dates or cancelled. We will definitely go back, providing there is no building work being done