Hotel Mercure Wien Zentrum

Short 3-day stay in Vienna, had a great time, the hotel was a good base

Clean rooms, friendly and efficient front desk, and perfect location. I was debating on staying around the museums instead of this hotel, but I'm glad we stayed here. It's located in the fun part of the town where you get access to all the great food and shopping. I also wanted to thank the taxi driver who went out of his way to get us to our train station. We were very tight on time. He cleverly took all the local roads without traffic and even walked us to the station gate. I've never seen such a kind driver in my life. Thank you for connecting us with this amazing person.

Liked the offer of a guided tour - Regina was a great guide

The front desk / reception staff were helpful.

Nice location near the city center. Perfectly walkable distance to the city center and not such a long walk to the main attractions and museums. Metro station nearby. The room had a good sound isolation and nice temperature control. The rooms are small and the hotel is not very beautiful. It needs some improvements. We've found several nice staff but the other half was quite unfriendly which is not normal for a 4 starts. The breakfast is sufficient but not good for the price paid. There is not enough variety. I was quite shocked by the almost non existent covid precautions. I did not see a single staff member using a mask (restaurant, reception, cleaning). Although it might not be mandatory in the country I guess a hotel should maintain the minimum standard of precautions. The cleaning was ok. In sum, I think this hotel is enough but I wouldn't say it is a 4 starts. I believe there are other better options for the same price. Nevertheless, if you're looking for a quiet room near the center and the metro station and if you're not really worried about covid measures, it should be enough.

For the fact that the hotel is very centrally located, the price was moderate and suitable. Breakfast buffet with good selection, staff at reception very friendly and helpful. Bed and bathroom were cleaned daily, unfortunately the vacuuming in the room was omitted. I will consider this hotel again on my next visit to vienna.

sometimes a bit noisy in the street but that might be typical for Vienna during the weekend Could stay 1 hour longer good service in restaurant and at reception

I loved how nice the staff was and was ready to accommodate every request of mine. Room was clean and I was pleasantly surprised that I had 2 free bottles of water every day.

Room was a bit small, but clean and had a nice view. Breakfast was delicious and definitely worth the money.

I'm a regular guest in this hotel and it's always a pleasure to stay here.

Had 5 day break in Vienna and chose to stay at the Mercure Zentrum due to its great location to the city centre and all transport hubs. Wasnt disappointed great hotel and staff were very helpful .

The hotel is located very well in the heart of the city and the staff is very friendly. Rooms are somewhat small but other things compensate for this.

I WAS 3 TIMES AT YOUR HOTEL . very nice hotel , very good service . nice bar and also very nice workers and the hotel is doing everything he can to have a pleasent stay

Due to covid, our initial Mercure hotel was closed. Thanks to Marija Petrovic, we were relocated at Mercure Wien Zentrum. The hotel is well located, the room are comfortable and the team was welcoming. We enjoyed a lot our stay in Vienna. Thank you Marija for your availability and professionalism. We will not hesitate to visit the hotel again next time !

A good hotel, excellent location (3 min walking to the Stephanplatz) and nice decoration. We had one issue with the air conditioning, which was not working, but we had a conversation with the manager and a solution was proposed to compensate this issue, as we were there in the summer and Vienna is really warm during this time. Besides this, everything went well. The breakfast is full of tasty options, the parking agreement is a bit expensive but less expensive when compared with the Central parking in Vienna (the hotel gives you a better price and explains where to go to park your car).