Hotel Mercure Wien Zentrum

Customer review rating (ALL Rating) 4.6/5 1,590 reviews

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Hotel Mercure Wien Zentrum - Image 1
Hotel Mercure Wien Zentrum - Image 2
Hotel Mercure Wien Zentrum - Image 3
Hotel Mercure Wien Zentrum - Image 4
Fleischmarkt 1a, 1010 VIENNA, Austria

Description

Hotel extras

  • EXCELLENT LOCATION: just 5 minutes from Stephansplatz

  • Located in the historic city center

  • Greenkey Certification

  • Modern Privilege Rooms on high floors with free minibar and Nespresso coffee machine

  • Awarded the Austrian Ecolabel

Our accommodation(s)

Single Bed

Standard Single Room

  • 1 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Single bed(s)
  • Views: City View

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Hotel location

Hotel Mercure Wien Zentrum

Fleischmarkt 1a
1010 VIENNA
Austria

GPS:48.211361, 16.374772

Telephone
Fax +43 1 534602320

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GO WIEN

We spoil our guests with our range of delicious Austrian and international dishes. Our specially selected wines are the perfect complement to your meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,590 reviews

TripAdvisor Rating  4.0/5  1,957 reviews

Certificate of excellence 2024

Nice room, but the breakfast and restaurant were terrible

Customer review rating 3.0/5

Maria Families - Confirmed reviews ALL

We enjoyed our stay at the Mercure Zentrum, but the GO!WIEN restaurant was a major letdown. Breakfast was overcrowded with poor-quality food, and the staff appeared overwhelmed and disorganized. The space is far too small for the number of guests. Twice we attempted dinner and were rudely turned away. The first night, the waiter, because he said he was working alone, refused us despite the restaurant being quiet. The second night, another waiter denied us entry, citing a lack of reservation, even though the restaurant was nearly empty. While the hotel reception staff were excellent and clarified the restaurant operates separately, the poor experience reflects badly on the hotel. Addressing this issue is essential.

Dearest Mrs. M., thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The mentioned issues will be taken care of as soon as possible! We anyway really appreciate the nice words and positive review of you stay at Mercure Wien Zentrum! Looking forward to welcoming you again very soon, Best regards from beautiful Vienna Salvatore Baingiu Assistant FO Manager Mercure Wien Zentrum

Pleasant stay

Customer review rating 5.0/5

L L. Couples - Confirmed reviews ALL

Check in was easy as was check out. front desk attendant was personable and efficient. Our room was clean and modern.

Dear Greg L., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Mercure Wien Zentrum at the Heart of Vienna!

Customer review rating 4.0/5

Amir H. B. A. Business - Confirmed reviews ALL

Pleasant 4 nights stay with outstanding staff. Breakfast was excellent. The main attraction for this hotel is it is besides Hard Rock hotel, nearby to various shops and attractions. Some issues are related to the location of the non-detachable shampoo and conditioner which is place outside the shower. Other than that I would definitely come back here!

Dear Amir H. A., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Perfect location, friendly staff

Customer review rating 5.0/5

Ziemowit Families - Confirmed reviews ALL

Very good location in the Vienna city centre, close to st. Stephan Cathedral and walking distance from most of Vienna attractions, near to the Metro station to explore entire Vienna area. Good breakfast, nice hotel restaurants. In the surrounding a lot of famous restaurants to take a dinner. Nice rooms. Friendly and supportive whole hotel Staff trying to solve any problem or need You have. Possible to park a car in the underground car park nearby with the special hotel rate.

Dear Ziemowit Z., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

It is a small, solid nice hotel in an excellent location with super friendly staff. Special thanks to Ms Katrina!

TripAdvisor rating 5.0/5

Pathfinder285979 Couples - TripAdvisor review

Excellent located hotel, quiet corner 3 min of the heart of Vienna. Not too big, which is an advantage! Clean rooms, just enough to stay for a few days. Very clean! Daily, very friendly room service (traveling worldwide, it was a pleasant exception). Delicious breakfast with plenty of options for vegans and big eaters. There is an excellent small Restaurant on the side. Super service at the front desk. All were excellent, but Ms. Katerina was an angel helping us stretch in the room ahead of regular check-in time after our long night flight. We recommend this place. You can reach St Stephan’s Dom in 2-3 minutes, get the best winner Schnitzels in just 5 minutes' walking distance (ask the front Desk; they have Maps for everything), and spend all your money in all possible brand boutiques after walking just 10 minutes. All shops offer sofas for husbands. After spending time in “big brands hotels“ many times before, it looks that this smaller Mercure Wien Zenter will be our new location in Vienna with it sweet human touch.

Dear Pathfinder285979, thank you so much for your fantastic review! We are happily looking forward to welcoming you another time! Warm regards form christmassy Vienna Katharina

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Other web-users rate our hotel

  • 1,684 reviews 9.7/10 Location
  • 1,467 reviews 7.1/10 Room
  • 1,401 reviews 9.5/10 Service
  • 20 reviews 4.3/10 WiFi
  • 816 reviews 4.6/10 Comfort
  • 654 reviews 8.3/10 Breakfast
  • 525 reviews 8.8/10 Cleanliness
  • 232 reviews 8.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.