Hotel Mercure Wien Zentrum

Customer review rating 4.4/5 3,984 reviews
Hotel Mercure Wien Zentrum
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Hotel extras

  • EXCELLENT LOCATION: just 5 minutes from Stephansplatz

  • Located in the historic city center

  • FREE guided walking tour every Saturday (limited places)

  • Modern Privilege Rooms on high floors with free minibar and Nespresso coffee machine

  • Awarded the Austrian Ecolabel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • PorterPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Well-being
  • Other sports activities
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Wien Zentrum

Fleischmarkt 1a
1010
vienna
austria

Tel: +431534600

Fax: (+43)1534602320

Contact email

Check-in from 14h00

Check out up to 12h00

  • U1, U4 :   U1, U4 SCHWEDENPLATZ

  • U3 :   U3 STEPHANSPLATZ

  • By plane

    VIENNA SCHWECHAT At 15km / 9.38 miles

  • By car

    SUEDAUTOBAHN A2 At 10km / 6.25 miles

  • By car

    WESTAUTOBAHN A1 At 12km / 7.46 miles

  • By train

    HAUPTBAHNHOF SOUTH RAILWAY At 5km / 3.11 miles

  • By train

    WESTBAHNOF WEST RAILWAYSTATION At 5km / 3 miles

GPS :48.211361, 16.374772

Our accommodations

Choose between the stylish Standard Room or the Privilege Room with extra facilities.

Standard Single Room

  • Max. number of persons: 1
  • Area: From 16
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Double Room

  • Max. number of persons: 2
  • Area: From 17
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone

Privilege Double Room

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine(...)

MyRoom by Katharina: May I have this dance?

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone

My Room by Adrienn: Dolce Vita

  • Max. number of persons: 2
  • Area: From 18
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone

MyRoom by Edina: A Viennese "Melange"

  • Max. number of persons: 2
  • Area: From 18
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone

My Room by Sabine: Sweet dreams

  • Max. number of persons: 2
  • Area: From 16
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone

Our restaurants and bars

GO!Wien

Type of cuisine: Regional

We spoil our guests with our range of delicious Austrian and international dishes. Our specially selected wines are the perfect complement to your meal.

Lunch

11:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Our bar is open daily, with a cozy beer garden in summer. Sit back and relax with selected wines, international spirits, as well as cold and warm dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Mercure Wien Zentrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,984 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,802 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

A perfect stay in one of the newly-refurbished rooms

Customer review rating 4.4/5

J T. Business - 06/02/2020 Confirmed reviews ALL

After the traditional warm and friendly greeting at reception, the newly-refurbished room came as a complete shock after becoming used to the older rooms over the previous numerous stays at the hotel. However, as the week progressed, and I became more used to the modern, open layout, the practicality and superior comfort became increasingly apparent. Overall, a bright, airy, quiet, clean room; ideally furnished and at a good temperature for long and undisturbed nights' sleep. The restaurant was to its normal high standard (the schnitzel is at least as good as many of the better city restaurants), and all of the staff were friendly and welcoming. A perfect stay (in my new favourite room!).

Dear James T., thank you very much for the kind feedback to your first stay in one of our new rooms. We hope that our regular guests will continue to feel comfortable in our hotel. It is not easy to part from the usual things but we are very pleased to know that you really like the new rooms as we do. We appreciate also all your other nice comments, which we will forward. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

nice room, very friendly service

Customer review rating 4.4/5

Markus Solo - 31/01/2020 Confirmed reviews ALL

nice renovated room, very friendly and helpful service at reception

Dear Mr. A., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am happy to read that you like our new room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Pleasant stay

Customer review rating 4.4/5

I.k Couples - 27/01/2020 Confirmed reviews ALL

Clean, amazing design, very central, polite and friendly staff

Dear Mr. K., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

I will come back again.

Customer review rating 4.4/5

Katarina Business - 24/01/2020 Confirmed reviews ALL

Room and staff were great. I wouldn't change a thing. I only have one small suggestion that TV has English subtitles.

Dear KATARINA G., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also forward your feedback regarding the TV channels. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Excellent location

Customer review rating 4.4/5

Anonymous Business - 21/01/2020 Confirmed reviews ALL

Nice hotel, excellent location. There was a refurbishing project in the hotel during my stay, which sometimes made the elevator use too time consuming, that is why may grade is 8 out of 10.

Dear Domonkos K., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. But I regret to read there were some inconveniences due to our renovation. I do apologize for the inconvenience. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back to us. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Nice Hotel and Location,

Customer review rating 4.4/5

Nicos M. Business - 20/01/2020 Confirmed reviews ALL

Excellent Staff and Excellent Breakfast. Bathroom have good facilities but a bit small. Nice Shower . Very nice touch the coffee and tea facilities , Nespresso machine and free minibar with refreshments in the privilege room. I will definitely return to this hotel and I will recommend it .

Dear Nicos M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback, from a ALL Silver member as your are. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Very good

Customer review rating 4.4/5

Lee Business - 19/01/2020 Confirmed reviews ALL

Staying on business. Hotel staff were excellent and very helpful.

Dear Lee I., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

STAYING EXPERIENCES

Customer review rating 4.4/5

Jason H. Business - 11/01/2020 Confirmed reviews ALL

VERY NICE HOTEL, CLEAN, AND GOOD POSITION FOR TRAVELLING IN THE OLD CITY CENTER

Dear Mr. H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Nice stay

Customer review rating 4.4/5

Maria Couples - 07/01/2020 Confirmed reviews ALL

The stay was very nice. We really loved the location of the hotel, and the details such as the attention of the personnel , quality of the breakfast. The only drwaback was the heating in the rooms, too high.

Dear Maria G., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our team is always willing to help our guests to regulate the temperature in their room. I do apologize that it was too hot for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

New Years Eve break

Customer review rating 4.4/5

Paul Couples - 04/01/2020 Confirmed reviews ALL

Very good stay at a well located Mercure in the centre of Vienna. Excellent restaurant with local dishes at great prices. Room on 8th floor was a renovated room with skylight view. Well equipped room although a little warm at times. Staff were excellent and very helpful.

Dear Mr. F., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am happy to hear that you like our new room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Great Location in Vienna

Customer review rating 4.4/5

Dean Solo - 04/01/2020 Confirmed reviews ALL

The hotel is in a great location for exploring Vienna. There are many restaurants nearby and a U-Bahn station is a short walk as well. I like the Privilege room since you can use the minibar for free.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

We booked a 4 star hotel with a high price level, but could not find our expectations.

Customer review rating 4.4/5

Derun U. Couples - 02/01/2020 Confirmed reviews ALL

the rooms are very small the door to bathroom is noisy and it is not a door, not airtight not voice tight there is no lobby where we can meet our friends the room service forgot to complete the coffee in the room, which we used before also they forgot to clean the used coffee cubs, we cleaned our coffee cubs the hair dryer was cold after 3 minutes working the cupboards are very small the safe is only to be reached if you sit on the floor between the bed and.... there are no houseshoes in the room, which is in a 4star room now standard everywhere

Dear Derun u., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that some of our rooms are already renovated and the rest of the rooms will be renovated in the next few weeks. I will forward all your comments to the amenities in your room to the housekeeping department. I am sorry for all the inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Delivers as expected

Customer review rating 4.4/5

Julien Families - 02/01/2020 Confirmed reviews ALL

No surprises, excellent breakfast and room in line with brand expectations

Dear Julien F., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Mrs

Customer review rating 4.4/5

Michelle D. Families - 30/12/2019 Confirmed reviews ALL

It was easy and hassle free

Dear Mrs. D., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

it was perfect

Customer review rating 4.4/5

Ayal H. Couples - 28/12/2019 Confirmed reviews ALL

The hotel and room were perfect. The location of the hotel in the center is very convenient. Excellent service for tourists from the front desk. The room was spacious and restful.

Dear Mr. h., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Great value on many counts: clean, central, courteous and helpful staff.

Customer review rating 4.4/5

Patrick G. Families - 28/12/2019 Confirmed reviews ALL

We did not require much; we required a clean place to sleep and and had comfortable amenities. One of the family members would have preferred to be able to lower the air conditioning temperature to what was available but in no way did this impact on the overall experience. The score given was based on elements such as brighter main room lighting, a bit more bathroom privacy. However, all said we have no hesitation in coming back.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

We enjoyed our stay!

Customer review rating 4.4/5

Zinaida O. Families - 27/12/2019 Confirmed reviews ALL

The room was great, and big. There was enough place also for the baby to play. The breakfast was good, the room was always clean! Overallwe had a lot of fun and everything was amazing.

Dear Mrs. O., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum
Customer review rating 4.4/5

Rosy Families - 22/12/2019 Confirmed reviews ALL

Overall the hotel is good. Value the $. Good location with shoppings & attractions nearby. Only problem the lifts are very slow.

Dear Mrs. R., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Worth the price

TripAdvisor rating 4.0/5

sixtix_44 Business - 21/12/2019 TripAdvisor review

Good location re inner city, small but comfortable. Dining room crowded during morning, food OK, service good. Clean and pleasant, although renovation works were felt around, nevertheless it's worth the price.

Dear Mercure Guest. Thank you for choosing Mercure Wien Zentrum as the place to stay when visiting Vienna. We appreciate all of your kind words and recommendations, from room design to location. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. We will wish you a Merry Christmas and all the best for 2020. Kind regards, Julia Ron Assistant Front Office Manager

Great location, welcoming team - building work intusive

Customer review rating 4.4/5

Simon K. Couples - 20/12/2019 Confirmed reviews ALL

very comfortable with a great location - builders were very noisy before 5pm. our night in the restaurant was disappointing - felt like we were not wanted and food was just OK - service slow

Dear Mr. K., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your experience with the dinner in our Restaraunt did not meet your expectations; please allow me to express my sincerest apologies. We sincerely regret the fact that we were unable to give you the great experience we strive to offer to all of our guests and that you left us not being completely satisfied. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum
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