Hotel Mercure Wien Zentrum

The hotel is very well located for exploring Vienna. Rooms were clean and comfortable. All staff we interacted with were really nice and they arrange a lovely surprise on my birthday. Would definitely recommend.

The chek-in was quick, the receptionist was very friendly. Room was clean and comfortable. The breakfast was excellent. The hotel is very well positioned.

In the rooms due to the works there was a lot of noise, even at times when we were supposed to sleep. It was fairer not to have rooms available under these conditions.

Room is very clean, quiet and confortable. Location is ideal in the center and next to Wien Mitte. Staff is professional, kind and helpful. Breakfast is good even if a bit too expensive. Only bad point is that I was in the 6th floor in room 612 and you could really smell the kitchen and oil in the corridor, which is not great.

Staff was fantastic. Room was perfect. Location is terrific.

A wonderful hotel in the centre of Innere Stadt, a stone's throw from St. Stephen's Cathedral and with optimal public transportation access from both St. Stephen's Square and Schwedenplatz. Room was simple yet tastefuly and elegantly decorated with tea and coffee making facilities (both kettle and Nespresso machine). Breakfast offered something satisfying for everyone and the breakfast area was quite pleasant. I guess hotel's biggest asset is its staff: exceptionally friendly, always smiling, service oriented and kind, especially the lady at the breakfast area was so obliging. Every Saturday morning there is a FREE bilingual walking tour of Vienna with a local guide (thank you Regina!), that gives fascinating insights into Old Vienna's not-so-touristy attractions, such as the Jewish and Greek neighbourhoods, the Jesuit and St. Ruprecht Churches, Heiligenkreuzerhof residential area etc. Highly recommended!

After the traditional warm and friendly greeting at reception, the newly-refurbished room came as a complete shock after becoming used to the older rooms over the previous numerous stays at the hotel. However, as the week progressed, and I became more used to the modern, open layout, the practicality and superior comfort became increasingly apparent. Overall, a bright, airy, quiet, clean room; ideally furnished and at a good temperature for long and undisturbed nights' sleep. The restaurant was to its normal high standard (the schnitzel is at least as good as many of the better city restaurants), and all of the staff were friendly and welcoming. A perfect stay (in my new favourite room!).

nice renovated room, very friendly and helpful service at reception

Clean, amazing design, very central, polite and friendly staff

Room and staff were great. I wouldn't change a thing. I only have one small suggestion that TV has English subtitles.

Nice hotel, excellent location. There was a refurbishing project in the hotel during my stay, which sometimes made the elevator use too time consuming, that is why may grade is 8 out of 10.

Good location re inner city, small but comfortable. Dining room crowded during morning, food OK, service good. Clean and pleasant, although renovation works were felt around, nevertheless it's worth the price.

Currently they’re doing refurbishment email where sent out and we have contacted hotel prior flying out regarding the noise that might be at the hotel but they’ve assured us that it is going to be minimal and it should not effect us but it turned out that they were just floor above us starting 8 in the morning drilling, banging and all sort of noises. We supposed to be having a relaxing honeymoon with our 3yr old accompanying us. He was left restless in the afternoon and we had to spend days out and my little one had to sleep uncomfortable in pushchair. Bed not that much comfortable. Mini bar very limited for the money we had paid. Breakfast reasonable. Spoke to receptionist about this issue of noise and offered to switch hotel on our 3rd day, unfortunately my little one was throwing tantrums and did not want to make him more upset to change again

We have stayed at this hotel before and thoroughly enjoyed the stay, however was informed that some room renovations were being carried out during our stay and noise would be kept to a minimum. We arrived to find that renovations were being carried out on floors 4,5 and 7. We had requested a room with a walk in shower and was put on the 3rd floor. We arrived on a Monday and left on the Friday The noise was typical building work noise, drilling, hammering etc and this was from 0800 to 1800 every full day we were there, tue, wed and thu. If you are not going to be in your room during this time, it's no problem, but if like us, you like to have a chill and regroup during the day, it does spoil it somewhat. I love everything about this hotel and the staff and would highly recommend it as a rule, but had I known what it was going to be like I would have changed the dates or cancelled. We will definitely go back, providing there is no building work being done

My first time at "Mercure Wien Zentrum" and it was a pleasant stay! A clean and quiet room, friendly service and good F&B! Located in the center of Vienna and only few steps to public transport. See you next time!