Hotel Mercure Wien Zentrum

We have stayed at this hotel before and thoroughly enjoyed the stay, however was informed that some room renovations were being carried out during our stay and noise would be kept to a minimum. We arrived to find that renovations were being carried out on floors 4,5 and 7. We had requested a room with a walk in shower and was put on the 3rd floor. We arrived on a Monday and left on the Friday The noise was typical building work noise, drilling, hammering etc and this was from 0800 to 1800 every full day we were there, tue, wed and thu. If you are not going to be in your room during this time, it's no problem, but if like us, you like to have a chill and regroup during the day, it does spoil it somewhat. I love everything about this hotel and the staff and would highly recommend it as a rule, but had I known what it was going to be like I would have changed the dates or cancelled. We will definitely go back, providing there is no building work being done

I have stayed at Mercure Wien Zentrum, for both business and holiday visits, for over 10 years now. The hotel staff have always been extremely pleasant and helpful, the rooms have been clean and perfectly adequate, and the location - close to both the U-Bahn (U1 and U4) and centre of the city - is ideal. The restaurant is good - if you can't be bothered to venture out to the multitude of restaurants close by - and travel to and from the airport - by bus or U-bahn and CAT - is very simple. The most recent visit has benefited from recent changes to the local road layout, which has considerably reduced the road-noise outside the front of the hotel. Overall, a very pleasant experience for the business traveller, or someone wishing a good standard of accommodation and central location for a break in the city. A home-from-home in the centre of Vienna.

We have stayed here before and loved it, this was the reason we booked again. We were informed that some refurbishment would be being carried out during our stay and that any disruption and noise would be kept to a minimum. We didn't find this to be the case. Our room was on the third floor and the work appeared to be going on in the room directly above us. There was loud drilling, banging and general building noise throughout the day from 0800 to 1800 hours everyday throughout our stay. As a result of the noise we felt it necessary to try and limit the time spent in the hotel and with hindsight we would have rearranged our stay to avoid this situation. We ended up doing things that would keep us out of the hotel, so our planned relaxing stay, wasn't. All the staff were lovely as usual, it was a shame about the work going on.

Stay at the hotel was disappointing the hotel was under renovation with an unbearable noise that was targeting when booking the breakfast room is very expensive aide service rooms are worse ... to not was replacing the sheets and towels in the bathroom for 5 days

The hotel has a good location which was ideal for our visit but we were not informed about the ongoing renovations. We were allocated room 704 which was directly below the renovation work so for 3 of the 4 days of our stay we were disturbed by the noise of hammering and drilling. The noise became unbearable on our last day and we had to make a complaint. We were then shown an email that was supposed to have been sent to guests but it was not sent to us. In this email was this phrase “ During the renovation work we will be doing everything within our power to minimize any inconvenience and ensure that you enjoy a pleasant stay.” Needless to say this promise was not delivered for us. The hotel provided some compensation but this was too little too late.