Hotel Mercure Wien Zentrum

Customer review rating (ALL Rating) 4.7/5 2,310 reviews

Best price
guarantee
Hotel Mercure Wien Zentrum - Image 1
Hotel Mercure Wien Zentrum - Image 2
Hotel Mercure Wien Zentrum - Image 3
Hotel Mercure Wien Zentrum - Image 4
Fleischmarkt 1a, 1010 VIENNA, Austria

Description

Hotel extras

  • EXCELLENT LOCATION: just 5 minutes from Stephansplatz

  • Located in the historic city center

  • Greenkey Certification

  • Modern Privilege Rooms on high floors with free minibar and Nespresso coffee machine

  • Awarded the Austrian Ecolabel

Our accommodation(s)

Book this hotel
Room 1

Single Bed

Standard Single Room

Photo out of - Standard Single Room

Our comfortable hotel rooms feature a flat-screen TV, minibar, WIFI access (free), laptop safe, bathroom with bathtub or shower, hairdryer and make-up mirror.

  • Views:

    City View

Max. number of persons
1
Area
From 16 m² / 172 sq ft

Bedding

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Bedding and towel
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 1 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Single bed(s)
  • Views: City View
See availabilities

Room

Privilege Double Room

Photo out of - Privilege Double Room

For greater comfort: modern design with a Viennese theme, Nespresso coffee machine, upscale bathroom facilities with bathrobe and slippers, and free drinks from the mini-bar.

  • Views:

    City View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Twin bed(s) x2

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Hotel Mercure Wien Zentrum

Fleischmarkt 1a
1010 VIENNA
Austria

GPS:48.211361, 16.374772

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 105 rooms
  • 2 connecting rooms
  • 105 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • Italian

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Sports and leisure

Jogging track

  • On site

Jogging track

  • Nearby
  • Near the property
  • Indoor parking
  • Public
  • 600 parking spaces
  • Max Limited Height: 2.15 m / 7.054 ft

  • Parking pricing: 32.00 € 32 EUR Per day
  • Parking for a week

Security

  • Extinguisher
  • Parking equipped with lights

GO WIEN

Photo out of - GO WIEN

We spoil our guests with our range of delicious Austrian and international dishes. Our specially selected wines are the perfect complement to your meal.

Cooking style
Regional
Capacity
90
Fleischmarkt 1a, 1010 Vienna, Austria
Telephone +43 1 5355936

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu

We spoil our guests with our range of delicious Austrian and international dishes. Our specially selected wines are the perfect complement to your meal.

Our bar is open daily, with a cozy beer garden in summer. Sit back and relax with selected wines, international spirits, as well as cold and warm dishes.

A perfect day begins with a well-balanced breakfast! Enjoy the ample buffet breakfast in our restaurant, or on our terrace in the summer, from 6:30am to 10am Monday to Friday and from 7am to 11am on weekends!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,310 reviews

Customer review rating 2.5/5

Theophile B. D. V. Business - Confirmed reviews ALL

Monsieur Theophile, Nous vous remercions d'avoir pris le temps D. partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction D. nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité D. regagner votre confiance, nous nous ferons un plaisir D. vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Monsieur, nos salutations distinguées. Roland Hamminger General Manager

Customer review rating 3.5/5

Timea V. Business - Confirmed reviews ALL

Dear Timea, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Roland Hamminger General Manager

Customer review rating 4.0/5

Cameron L. Couples - Confirmed reviews ALL

Dear Cameron, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Roland Hamminger General Manager

Customer review rating 5.0/5

Gyanesh K. Families - Confirmed reviews ALL

Dear Gyanesh, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roland Hamminger General Manager

Customer review rating 4.0/5

Susneha P. Business - Confirmed reviews ALL

Dear Susneha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Richard

Monsieur Theophile, Nous vous remercions d'avoir pris le temps D. partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction D. nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité D. regagner votre confiance, nous nous ferons un plaisir D. vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Monsieur, nos salutations distinguées. Roland Hamminger General Manager

Customer review rating 3.5/5

Timea V. Business - Confirmed reviews ALL

Hotel locating in city center, but room was very noisy. Seems no correct insulation around windows and as in front there is a cinema, during night impossible to sleep before midnight.

Dear Timea, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Roland Hamminger General Manager

Customer review rating 4.0/5

Cameron L. Couples - Confirmed reviews ALL

Convenient location for anyone wanting to walk into Old Town Vienna.

Dear Cameron, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Roland Hamminger General Manager

Customer review rating 5.0/5

Gyanesh K. Families - Confirmed reviews ALL

It was wonderful.

Dear Gyanesh, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roland Hamminger General Manager

Customer review rating 4.0/5

Susneha P. Business - Confirmed reviews ALL

Amazing staff is their greatest strength coupled with the location that walkable from all the central city tourist locations. Variety of food is available very close by - with vegetarian and vegan options.

Dear Susneha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Richard

Customer review rating 4.5/5

Frederic F. Couples - Confirmed reviews ALL

Very good experience, although a bit noisy the street that Friday evening

Monsieur Frederic, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Roland Hamminger General Manager

Customer review rating 4.0/5

Reth N. Solo - Confirmed reviews ALL

I enjoy the hotel as the rooms were spacious enough for a solo traveler and it was very quiet. There were no distractions or disturbing neighbors which made me sleep very well at night. The pillows were a bit too soft so that is the only issue I would suggest upgrading. The location was great very central to everything! Overall, great experience and I would recommend staying there.

Dear Reth, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roland Hamminger General Manager

Customer review rating 5.0/5

Lorenzo L. Solo - Confirmed reviews ALL

The location was great. The hotel has a free tour lead by a local guide - it was informative and interesting. The room was as expected - clean and efficiently designed. The elevators though can be busy during cleaning time. That could be expected as the building had limited space to build a service elevator.

Dear Lorenzo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roland Hamminger General Manager

Customer review rating 5.0/5

Deborah H. Solo - Confirmed reviews ALL

Comfortable room and very helpful staff.

Dear Deborah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roland Hamminger General Manager

Customer review rating 5.0/5

Ipek S. Families - Confirmed reviews ALL

First of all the location is perfect (between Schwedenplatz and Stephansplatz) which makes publice trasport very accessible. Second, comfortable bed, considerably a big room in terms of size (I have stayed in much smaller rooms in Europe), nice breakfast which starts early which I think is a plus for early birds:), very kind personell. Enjoyed every single thing in throughout our stay at Hotel Mercure Wien.

Dear Ipek, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roland Hamminger General Manager

Customer review rating 5.0/5

Noelle S. Couples - Confirmed reviews ALL

Our all too short stay was hall marked by faultless service, dining excellence, convenient location and perfect amenities.

Dear Noelle, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Richard

Customer review rating 4.0/5

Leigh W. Friends - Confirmed reviews ALL

I had a nice stay. The rooms were clean and the bed was comfortable. There was water and tea/coffee facilities in the room.

Dear Leigh, Thank you for taking the time to share your feedback. We deeply apologize for the confusion and insecurity while checking in online, please be aware you are not obliged to do it though, it's up to you only if you decide to check in before or after arriving to the hotel. Requiring travel documents upon the check-in is our basic procedure and we ask all of our guests to do so. Due to security reasons our front desk employees are obliged to see your passport or ID on spot as well. We hope to welcome you back to our hotel very soon! Sincerely, Richard

Customer review rating 4.5/5

Carol E. Friends - Confirmed reviews ALL

Lovely service, helpfull and accommodating

Dear Ms. E., Thank you very much for your kind words regarding our central location and the service provided by our team. We are pleased to hear that you found our staff to be helpful and accommodating during your stay. We would be delighted to welcome you back with us soon. Best regards, Sabine Spindler Deputy General Manager Hotel Mercure Wien Zentrum

Customer review rating 5.0/5

Graham L. Families - Confirmed reviews ALL

Very friendly staff, clean rooms and great food!

Dear Graham, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Richard

Customer review rating 5.0/5

Thomas W. Friends - Confirmed reviews ALL

Rooms were good, however, the pillows were not at all comfortable. All staff professional and friendly

Dear Thomas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Richard

Customer review rating 4.5/5

Jens J. Friends - Confirmed reviews ALL

We have ben satisfied!

Dear Jens J., Thank you for your kind feedback. We are delighted to hear that you were satisfied with your stay at our hotel. Your positive experience is greatly appreciated. We hope to see you soon, Sabine Spindler Deputy General Manager Hotel Mercure Wien Zentrum

Customer review rating 5.0/5

Andrew R. Friends - Confirmed reviews ALL

Excellent, central location within easy walking distance of trams, so ideal for exploring Vienna. All staff were knowledgeable, friendly, courteous and helpful. Room was very well appointed (great showers). Bed large and comfortable. Windows that opened was welcome in 32 deg heat. Some street noise after 02:00 (chucking out time, I assume), but did not last long.

Dear Andrew R., Thank you for sharing your positive experiences at the Hotel Mercure Wien Zentrum with us. We are pleased to hear that you appreciated our first-class facilities, the friendliness and knowledge of our staff, as well as the comfort of your room. It is also gratifying to know that our central location benefited you during your exploration of Vienna. We acknowledge your comments regarding street noise and appreciate your understanding. Thank you also for the constructive criticism regarding recycling. We are constantly working on improvements, and your input is important to us! We hope to welcome you back in the future for another pleasant stay. Sincerely, Sabine Spindler Deputy General Manager Hotel Mercure Wien Zentrum

Customer review rating 4.5/5

Vytautas C. Business - Confirmed reviews ALL

excellent customer service

Dear Vytautas C., Thank you very much for your positive feedback regarding our convenient location and our excellent customer service. We are pleased to hear that you had a pleasant stay at our hotel and appreciate your kind words. We would be delighted to welcome you back soon! Sabine Spindler Deputy General Manager Hotel Mercure Wien Zentrum

Customer review rating 4.5/5

Maritza P. Couples - Confirmed reviews ALL

everybody was polite and willing to answer our questions and was comfortable and well located

Dear Maritza P., Thank you for your kind words regarding our team’s politeness and helpfulness. We are delighted to hear that you found our location comfortable and convenient. Your feedback motivates us to maintain our high standards of service. Best regards, Maria Danzinger Assistant Front Office Manager

Customer review rating 4.5/5

Marianna C. Families - Confirmed reviews ALL

Te location is close to Stephansdom and to the metro and tram. The hotel staff was nice.

Gentile Signora C., La ringraziamo per aver condiviso la sua esperienza positiva con noi. Siamo lieti che abbia apprezzato il comfort del suo soggiorno e la nostra posizione centrale. È sempre un piacere ricevere feedback sui nostri collaboratori. Cordiali saluti, Sabine Spindler Deputy General Manager Hotel Mercure Wien Zentrum

Other web-users rate our hotel

  • 1,795 reviews 9.8/10 Location
  • 1,517 reviews 7.2/10 Room
  • 1,592 reviews 9.4/10 Service
  • 30 reviews 5.2/10 WiFi
  • 807 reviews 4.6/10 Comfort
  • 681 reviews 7.7/10 Breakfast
  • 661 reviews 8.1/10 Cleanliness
  • 362 reviews 6.8/10 Value

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Vienna Hotels