Hotel Mercure Wien Zentrum

Room is very clean, quiet and confortable. Location is ideal in the center and next to Wien Mitte. Staff is professional, kind and helpful. Breakfast is good even if a bit too expensive. Only bad point is that I was in the 6th floor in room 612 and you could really smell the kitchen and oil in the corridor, which is not great.

Staff was fantastic. Room was perfect. Location is terrific.

A wonderful hotel in the centre of Innere Stadt, a stone's throw from St. Stephen's Cathedral and with optimal public transportation access from both St. Stephen's Square and Schwedenplatz. Room was simple yet tastefuly and elegantly decorated with tea and coffee making facilities (both kettle and Nespresso machine). Breakfast offered something satisfying for everyone and the breakfast area was quite pleasant. I guess hotel's biggest asset is its staff: exceptionally friendly, always smiling, service oriented and kind, especially the lady at the breakfast area was so obliging. Every Saturday morning there is a FREE bilingual walking tour of Vienna with a local guide (thank you Regina!), that gives fascinating insights into Old Vienna's not-so-touristy attractions, such as the Jewish and Greek neighbourhoods, the Jesuit and St. Ruprecht Churches, Heiligenkreuzerhof residential area etc. Highly recommended!

After the traditional warm and friendly greeting at reception, the newly-refurbished room came as a complete shock after becoming used to the older rooms over the previous numerous stays at the hotel. However, as the week progressed, and I became more used to the modern, open layout, the practicality and superior comfort became increasingly apparent. Overall, a bright, airy, quiet, clean room; ideally furnished and at a good temperature for long and undisturbed nights' sleep. The restaurant was to its normal high standard (the schnitzel is at least as good as many of the better city restaurants), and all of the staff were friendly and welcoming. A perfect stay (in my new favourite room!).

nice renovated room, very friendly and helpful service at reception

Clean, amazing design, very central, polite and friendly staff

Room and staff were great. I wouldn't change a thing. I only have one small suggestion that TV has English subtitles.

Nice hotel, excellent location. There was a refurbishing project in the hotel during my stay, which sometimes made the elevator use too time consuming, that is why may grade is 8 out of 10.

Excellent Staff and Excellent Breakfast. Bathroom have good facilities but a bit small. Nice Shower . Very nice touch the coffee and tea facilities , Nespresso machine and free minibar with refreshments in the privilege room. I will definitely return to this hotel and I will recommend it .

Staying on business. Hotel staff were excellent and very helpful.

VERY NICE HOTEL, CLEAN, AND GOOD POSITION FOR TRAVELLING IN THE OLD CITY CENTER

The stay was very nice. We really loved the location of the hotel, and the details such as the attention of the personnel , quality of the breakfast. The only drwaback was the heating in the rooms, too high.

Very good stay at a well located Mercure in the centre of Vienna. Excellent restaurant with local dishes at great prices. Room on 8th floor was a renovated room with skylight view. Well equipped room although a little warm at times. Staff were excellent and very helpful.

The hotel is in a great location for exploring Vienna. There are many restaurants nearby and a U-Bahn station is a short walk as well. I like the Privilege room since you can use the minibar for free.

the rooms are very small the door to bathroom is noisy and it is not a door, not airtight not voice tight there is no lobby where we can meet our friends the room service forgot to complete the coffee in the room, which we used before also they forgot to clean the used coffee cubs, we cleaned our coffee cubs the hair dryer was cold after 3 minutes working the cupboards are very small the safe is only to be reached if you sit on the floor between the bed and.... there are no houseshoes in the room, which is in a 4star room now standard everywhere