Hotel Mercure Wien Zentrum

Customer review rating (ALL Rating) 4.6/5 2,352 reviews

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Hotel Mercure Wien Zentrum - Image 1
Hotel Mercure Wien Zentrum - Image 2
Hotel Mercure Wien Zentrum - Image 3
Hotel Mercure Wien Zentrum - Image 4
Fleischmarkt 1a, 1010 VIENNA, Austria

Description

Hotel extras

  • EXCELLENT LOCATION: just 5 minutes from Stephansplatz

  • Located in the historic city center

  • Greenkey Certification

  • Modern Privilege Rooms on high floors with free minibar and Nespresso coffee machine

  • It's easy to get here sustainably, thanks to our central location (bus, train, metro)

Our accommodation(s)

Book this hotel
Room 1

Single Bed

Standard Single Room

Photo out of - Standard Single Room

Our comfortable hotel rooms feature a flat-screen TV, minibar, WIFI access (free), laptop safe, bathroom with bathtub or shower, hairdryer and make-up mirror.

  • Views:

    City View

Max. number of persons
1
Area
From 16 m² / 172 sq ft

Bedding

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Bedding and towel
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 1 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Single bed(s)
  • Views: City View
See availabilities

Room

Privilege Double Room

Photo out of - Privilege Double Room

For greater comfort: modern design with a Viennese theme, Nespresso coffee machine, upscale bathroom facilities with bathrobe and slippers, and free drinks from the mini-bar.

  • Views:

    City View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Twin bed(s) x2

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Hotel Mercure Wien Zentrum

Fleischmarkt 1a
1010 VIENNA
Austria

GPS:48.211361, 16.374772

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 105 rooms
  • 2 connecting rooms
  • 105 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • Italian

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Sports and leisure

Jogging track

  • On site

Jogging track

  • Nearby
  • Near the property
  • Indoor parking
  • Public
  • 600 parking spaces
  • Max Limited Height: 2.15 m / 7.054 ft

  • Parking pricing: 32.00 € 32 EUR Per day
  • Parking for a week

Security

  • Extinguisher
  • Parking equipped with lights

GO WIEN

Photo out of - GO WIEN

We spoil our guests with our range of delicious Austrian and international dishes. Our specially selected wines are the perfect complement to your meal.

Cooking style
Regional
Capacity
90
Fleischmarkt 1a, 1010 Vienna, Austria
Telephone +43 1 5355936

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu

We spoil our guests with our range of delicious Austrian and international dishes. Our specially selected wines are the perfect complement to your meal.

Our bar is open daily, with a cozy beer garden in summer. Sit back and relax with selected wines, international spirits, as well as cold and warm dishes.

A perfect day begins with a well-balanced breakfast! Enjoy the ample buffet breakfast in our restaurant, or on our terrace in the summer, from 6:30am to 10am Monday to Friday and from 7am to 11am on weekends!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,352 reviews

Customer review rating 5.0/5

Helen O. Families - Confirmed reviews ALL

Dear Helen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sorry for the bad WIFI, we had a problem. Sincerely, Roland Hamminger General Manager

Customer review rating 4.0/5

Guneet K. Couples - Confirmed reviews ALL

Dear Guneet K., Thank you for your feedback. We appreciate your recognition of our prime location. While we strive to offer value to all our guests, we understand the importance of loyalty benefits for our Accor members. Your comments will be taken into account as we continue to enhance our services. Best regards, Maria Danzinger Assistant Front Office Manager

Customer review rating 5.0/5

Dawn P. Families - Confirmed reviews ALL

Dear Dawn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roland Hamminger General Manager

Customer review rating 2.0/5

Andrea R. Couples - Confirmed reviews ALL

Dearest Mrs. R., we thank you for your feedback. We regret to learn that noise disturbances affected your stay, particularly from the fire alarm and street sounds. Kindly notice that the fire alarm is not under our control, and - if activated - it is for all our guest's security. We continuously strive to enhance our guests' comfort and will take your comments into consideration for future improvements. It is our hope that you will give us another chance in the future! Best regards from beautiful Vienna, Salvatore Baingiu Front Office Manager Mercure Wien Zentrum

Customer review rating 4.5/5

Roselle A. Families - Confirmed reviews ALL

Dear Roselle, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Richard

Dear Helen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sorry for the bad WIFI, we had a problem. Sincerely, Roland Hamminger General Manager

Customer review rating 4.0/5

Guneet K. Couples - Confirmed reviews ALL

good location, but nothing extra for platinum members

Dear Guneet K., Thank you for your feedback. We appreciate your recognition of our prime location. While we strive to offer value to all our guests, we understand the importance of loyalty benefits for our Accor members. Your comments will be taken into account as we continue to enhance our services. Best regards, Maria Danzinger Assistant Front Office Manager

Customer review rating 5.0/5

Dawn P. Families - Confirmed reviews ALL

Stayed at the Mercure Hotel for our short stint in Vienna as we’re doing the Balkans. It was great! From getting checked-in to checking-out everything was very well orchestrated with no delay. Maria especially was so helpful and so personable. Whenever we had questions or needed her to, “help a girl out” by suggesting a restaurant, needing help with the shower, and if she recommended a hairdresser in the area, she was immediately ready to assist. 10/10 experience, loved the stay and the staff were just as good! Would absolutely go back.

Dear Dawn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roland Hamminger General Manager

Customer review rating 2.0/5

Andrea R. Couples - Confirmed reviews ALL

Between a fire alarm which woke us up and the loud street noise, sleeping was quite the challenge.

Dearest Mrs. R., we thank you for your feedback. We regret to learn that noise disturbances affected your stay, particularly from the fire alarm and street sounds. Kindly notice that the fire alarm is not under our control, and - if activated - it is for all our guest's security. We continuously strive to enhance our guests' comfort and will take your comments into consideration for future improvements. It is our hope that you will give us another chance in the future! Best regards from beautiful Vienna, Salvatore Baingiu Front Office Manager Mercure Wien Zentrum

Customer review rating 4.5/5

Roselle A. Families - Confirmed reviews ALL

We had a great time staying at Hotel Mercure. The location is very accessible to all the locations we visited in Vienna.

Dear Roselle, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Richard

Customer review rating 5.0/5

Bari M. Couples - Confirmed reviews ALL

Great location-close to everything. Wonderful, helpful staff. Big clean rooms. Great breakfast

Dear Bari, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roland Hamminger General Manager

Customer review rating 5.0/5

Tina K. Families - Confirmed reviews ALL

We had a fantastic stay with you for a couple of nights. All of the staff were so warm and friendly and couldn’t do enough to help us with our trip. They were all amazing.

Dear Tina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roland Hamminger General Manager

Customer review rating 1.5/5

Alessandro R. Families - Confirmed reviews ALL

small room, dirty, personnel not kind

Dear Alessandro, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Roland Hamminger General Manager

Customer review rating 4.5/5

Joanne I. Couples - Confirmed reviews ALL

Great location, clean and friendly staff

Dear Joanne I., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our prime location, the cleanliness of our facilities, and found our staff to be friendly. Your satisfaction is our priority. Best regards, Maria Danzinger Assistant Front Office Manager

Customer review rating 4.0/5

Deborah W. Couples - Confirmed reviews ALL

We thought the hotel was very well located, the stay was satisfactory and the staff were very helpful . We had a very bad experience with one of the managers on the day shift , Sabini Mousraf. She was very unpleasant and insisted that we pay a one night stay for a second room that we apparently booked and not cancelled on time. When we arrived at the hotel and checked in we were told that there were two rooms in our name. We were very surprised and we told them that we did not know anything about it. We booked our room online and we only booked one room. She would not believe us and insisted the we pay a cancellation fee for the second room. She would not listen to our explanation and kept insisting that we did not tell the truth. We felt humiliated and embarrassed and were ready to walk out from the hotel , if not for a higher manager who intervened and cancelled the second reservation and apologized for her behaviour.

Dear Deborah, Thank you for taking time and sharing your experience with Mercure Wien Zentrum. It was me who intervened and I apologize once again for the behaviour of my colleague. I'm glad to read everything did end up well and you enjoyed your stay with us. We hope to see you again in the future. Sincerely, Richard

Customer review rating 4.5/5

Rick C. Families - Confirmed reviews ALL

Comfortable experience. Close to a lot of landmarks in inner stadt. I think the only downside was the pillows being flat, but forgot to ask front desk for more pillows.

Dear Rick, Thank you for your kind review of our hotel! We apologize for the issues with pillows and we hope to see you again very soon. Sincerely, Richard

Customer review rating 1.5/5

Nichola H. Couples - Confirmed reviews ALL

Room was too hot due to poor air conditioning, pillows had very little filling, air vent in bathroom broken and loose lamp in bedroom caused a power cut. Breakfast service was non existent, no staff greeting at entrance, no drinks order taken for teas or cooked breakfasts, limited selection of food, milk on day one was off.

Dear Nichola, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Richard

Customer review rating 4.0/5

Choon T. Couples - Confirmed reviews ALL

My wife and I had a great stay at this hotel right in the centre of the city. The location is excellent, close the the metro stations and also easily accessible to many places of interest on foot. The staff were all very friendly and helpful; the hotel is clean; the room we had was adequate and was comfortable; and, the breakfast was also good with fairly wide selections.

Dear Choon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Richard

Customer review rating 5.0/5

Zlatica M. Business - Confirmed reviews ALL

Richard went out of his way and was very helpful to provide information and arranged my transfers to the airport and coming back from the airport.

Dear Mrs. M., Thank you for your kind words regarding our location and the helpfulness of our staff, particularly Richard. It is gratifying to know that he made your stay more enjoyable by assisting with your transfers. We hope to welcome you back soon. Best regards, Sabine Spindler Hotel Mercure Wien Zentrum

Customer review rating 5.0/5

Jose A. T. Couples - Confirmed reviews ALL

An excellent choice in Vienna! The location is unbeatable—very close to the cathedral and the metro. Clean rooms, friendly staff, and a good breakfast. I highly recommend it!

Dear Jose A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roland Hamminger General Manager

Customer review rating 3.5/5

Scott H. Couples - Confirmed reviews ALL

Good location for visiting St Stephen's, catching trams and underground to get around Vienna. Staff were great and very helpful.

Dear Mr. H., Thank you very much for your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and the helpfulness of our staff. We are always striving to improve our guests' experiences and value your suggestions. We would be delighted to welcome you back soon! Sabine Spindler Hotel Mercure Wien Zentrum

Customer review rating 3.5/5

Hetesh P. Business - Confirmed reviews ALL

I stayed recently attending a Congress. We saw cockroaches on the beddings on arrival at our room 808. Receptionist was kind enough to move us to another room and gave us an arrival drink voucher as compensation. I did not like the bergamot bathroom toiletries which after 3 days was starting to nauseate me. The pillows were tiny and not comfortable as well as the duvet provided was extremely uncomfortable. We had the option of not having our rooms clean but we couldn’t risk it. Otherwise the room facilities was good. The breakfast was excellent with fresh fruit juices and bread, croissants, eggs on offer. The staff at breakfast were really helpful and friendly.

Dear Hetesh, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Roland Hamminger General Manager

Customer review rating 4.5/5

Richard T. Couples - Confirmed reviews ALL

The room was pleasant and comfortable. The location was very convenient to the main shopping and tourist spots in Stephenplatz where the hotel is located.

Dear Richard, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Richard

Customer review rating 3.5/5

Ignacio V. S. Business - Confirmed reviews ALL

The hotel has an excellent location for exploring the centre of Vienna, which is undoubtedly one of its main advantages. However, the rooms are extremely small, with very limited storage space. There is barely enough room for clothes, and there is practically nowhere to leave your luggage, which ends up obstructing the passage to the beds. The bathroom is small, but functional and perfectly adequate. The pillows are very uncomfortable. It is nice that complimentary water is provided in the room, although I could not find an easy way to connect to the hotel’s Wi-Fi, at least not from the information provided. The staff are polite and professional, although they could be somewhat friendlier and more welcoming. The breakfast is good and fairly complete, but it is expensive if you want to add an extra guest. Overall, it is a good choice mainly because of its excellent location, but the very small rooms and lack of space make the stay somewhat uncomfortable, especially when travelling with luggage.

Dear Ignacio, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Richard

Customer review rating 1.5/5

Ankit D. Couples - Confirmed reviews ALL

One item (sun screen) went missing from our room during our stay, and the only explanation is that the hotel staff misplaced it or took it. We never got it back. This happened on day 1. After that day, we had to make sure we packed everything in our suitcase and kept it locked, so that it doesn't happen again. It increased our stress and reduced our leisure time!

Dear Ankit, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Roland Hamminger General Manager

Other web-users rate our hotel

  • 1,790 reviews 9.8/10 Location
  • 1,529 reviews 7.1/10 Room
  • 1,586 reviews 9.4/10 Service
  • 29 reviews 5/10 WiFi
  • 805 reviews 4.4/10 Comfort
  • 694 reviews 7.8/10 Breakfast
  • 675 reviews 7.9/10 Cleanliness
  • 365 reviews 7/10 Value

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