Hotel Mercure Wien Zentrum

Customer review rating (ALL Rating) 4.6/5 2,110 reviews

Hotel Mercure Wien Zentrum - Image 1
Hotel Mercure Wien Zentrum - Image 2
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Description

Hotel extras

  • EXCELLENT LOCATION: just 5 minutes from Stephansplatz

  • Located in the historic city center

  • Greenkey Certification

  • Modern Privilege Rooms on high floors with free minibar and Nespresso coffee machine

  • Awarded the Austrian Ecolabel

Our accommodation(s)

Single Bed

Standard Single Room

  • 1 pers. max
  • 16 / 172 sq ft
  • Bedding 1 x Single bed(s)
  • Views: City View

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Hotel location

Hotel Mercure Wien Zentrum

Fleischmarkt 1a
1010 VIENNA
Austria

GPS:48.211361, 16.374772

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GO WIEN

We spoil our guests with our range of delicious Austrian and international dishes. Our specially selected wines are the perfect complement to your meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,110 reviews

Customer review rating 4.5/5

Werner H. Business - Confirmed reviews ALL

location excellent, quick service, compact room and bathroom

Dear Mr. H., thank you for your thoughtful feedback. We are pleased to hear that you appreciated our prime location and efficient service. Our compact room design is intended to provide guests with a functional and streamlined experience. We hope to welcome you back for another stay in the future. Best regards from Vienna, Salvatore Baingiu Front Office Manager Mercure Wien Zentrum

Customer review rating 4.5/5

Janne L. Business - Confirmed reviews ALL

We didn't receive a receipt with us. The staff said it would come through the travel agency CWT, which booked the trip. It didn't come, we decided to ask you again by email.

Dear Janne, we very much appreciate your nice comments and positive review regarding your stay at the Hotel Mercure Wien Zentrum. We kindly recommend you to contact the CTW team again, since the stay has been paid through them and they can issue the invoice for you! Thank you for sharing your experience with us, we hope your next visit will be even more pleasant than the previous one. Best regards from beautiful Vienna, Salvatore Baingiu Front Office Manager Mercure Wien Zentrum

Customer review rating 4.5/5

Megan B. Couples - Confirmed reviews ALL

Amazing location to create a walkable stay. The staff at the front desk were super nice and helpful offering to store our bags. The housekeepers!! Top notch, super polite at any interaction and always cleaned our room to perfection and restocking. The mini bar was such a nice touch and the Nespresso machine, couldn’t belive my luck when they also got refilled!

Dear Megan, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roland Hamminger General Manager

Customer review rating 4.5/5

Samantha T. Families - Confirmed reviews ALL

Friendly welcome from all staff - on front desk and at breakfast. Good selection of food for breakfast. Room was clean and comfortable - although it was a bit hot for us and would have preferred firmer pillows!

Dear Samantha, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roland Hamminger General Manager

Customer review rating 3.0/5

Rosa B. Families - Confirmed reviews ALL

Water heater didn’t work. Water was boiling or freezing. Had a baby and no little bathtub provided (10€ in ikea). Room was cleaned superficially and sheets were not changed in three nights. Breakfast was fine, nothing fancy. Tbh employees were the best part, kind and detail oriented.

Dear Rosa, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Roland Hamminger General Manager

Other web-users rate our hotel

  • 1,809 reviews 9.8/10 Location
  • 1,507 reviews 7.1/10 Room
  • 1,555 reviews 9.5/10 Service
  • 28 reviews 6.1/10 WiFi
  • 836 reviews 4.4/10 Comfort
  • 667 reviews 8.1/10 Breakfast
  • 609 reviews 8.5/10 Cleanliness

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