ibis Wien Messe 3 stars

Customer review rating (ALL Rating) 4.2/5 1,500 reviews

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Description

Hotel extras

  • Located near the city center

  • Direct connection to the airport just 400 meters away

  • Many of attractions nearby

  • Close to Messe Wien and Austria Center Vienna conference centers

  • Free WIFI

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis Wien Messe

Lassallestrasse 7a
1020 VIENNA
Austria

GPS:48.222141, 16.397822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Our bar is always open for you, serving beverages, refreshments, hot drinks and tasty dishes around the clock.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,500 reviews

Customer review rating 5.0/5

Chukwuka U. Solo - Confirmed reviews ALL

Dear Guest, Thank you so much for your incredibly thoughtful and detailed feedback. We are truly honored by your wonderful words and delighted to know that your stay provided exactly the peaceful retreat you were looking for. Reading that you felt welcomed from the moment you entered our hotel and that every aspect of your stay contributed to such a positive experience is the greatest compliment we could receive. It is especially rewarding to hear your praise for our team. Knowing that their warm, genuine hospitality and efficient service made you feel valued from the very beginning means a great deal to us. We will be delighted to share your kind comments with all of our colleagues. We are also pleased that you enjoyed the comfort, cleanliness, and quiet atmosphere of your room. It is wonderful to know that the view from Room 243 made such a lasting impression and that you were able to relax and unwind during your stay. Thank you as well for your excellent ratings for the booking experience, check-in, accommodation, cleanliness, WiFi, value for money, and our sustainability efforts. Your recommendation is sincerely appreciated. It was a pleasure to have you as our guest, and we truly look forward to welcoming you back whenever your travels bring you to Vienna again. Sincerely, Daniel Welser General Manag3er

Customer review rating 5.0/5

Robert D. Solo - Confirmed reviews ALL

Dear Guest, Thank you so much for your outstanding feedback. We are truly honored by your wonderful comments and delighted to hear that you consider us "one of the world's greatest hotels." Such praise is the highest compliment our team could receive. It is especially rewarding to know that our staff made such a positive impression by going the extra mile to ensure you felt well looked after. We will be delighted to share your kind words with the entire team. We also sincerely appreciate your excellent ratings for the booking experience, accommodation, cleanliness, breakfast, check-in, check-out, WiFi, value for money, and our sustainability efforts. It is wonderful to know that you found our hotel spotlessly clean throughout and that you enjoyed using the ALL App. Thank you for your recommendation and for choosing to stay with us. We look forward to welcoming you back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Customer review rating 5.0/5

Adrian S. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you had such an enjoyable four night stay with us and that our convenient location made your visit to Vienna even more pleasant. It is especially rewarding to know that the friendliness and helpfulness of our team made such a positive impression. We are pleased that all your questions were answered and that you enjoyed our breakfast selection. Your kind words will be shared with the entire team, who will be delighted to know they contributed to such a memorable stay. We also sincerely appreciate your excellent ratings for the booking experience, accommodation, cleanliness, check-in, check-out, WiFi, value for money, and our sustainability efforts. Thank you for your recommendation and for choosing to stay with us. We look forward to welcoming you back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Customer review rating 0.5/5

Ivo F. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your stay fell so far short of both your expectations and the standards you have come to expect from ibis hotels. As a loyal ALL member, this is particularly disappointing to read. Please accept our sincere apologies for the shortcomings in the cleanliness of your room. Finding an almost empty toilet paper roll and a bathroom that did not appear to be properly cleaned is unacceptable and does not reflect our housekeeping standards. We also regret that the location of your room, opposite the service room, affected your sleep due to the early morning noise. We understand how frustrating this must have been. Should you experience a similar situation in the future, we kindly encourage you to inform our reception team immediately. If availability allows, we will be happy to offer you a room change to make your stay as comfortable as possible. Please be assured that we will share your comments with our housekeeping and management teams to review these issues carefully and prevent similar situations in the future. Thank you for your honest feedback. We deeply regret the inconvenience you experienced and hope that, despite this disappointing stay, you may give us another opportunity to regain your trust in the future. Sincerely, Daniel Welser General Manager

Customer review rating 1.0/5

Michal P. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations, especially regarding the accessibility of your room. We completely understand how disappointing and frustrating this situation must have been. After thoroughly investigating your reservation, we discovered that you had indeed booked a accessible room. Unfortunately, during the integration of your reservation into our hotel system, the room category was changed for reasons we are unable to explain. As a result, this was not visible to our colleagues at check-in, who were therefore unaware that an accessible room had originally been reserved. We sincerely apologize for this system error and for the confusion and inconvenience it caused. We also regret that the communication at reception did not meet your expectations, and we understand how this added to your frustration. Your comments regarding the clarity of the booking process and our communication are extremely valuable, and we will use them to review our procedures to help prevent similar situations in the future. Thank you for your honest feedback. We deeply regret that this experience affected your stay and hope we will have the opportunity to regain your trust in the future. Sincerely, Daniel Welser General Manager

Other web-users rate our hotel

  • 888 reviews 9.3/10 Location
  • 1,020 reviews 5.6/10 Room
  • 703 reviews 7.5/10 Service
  • 20 reviews 8.1/10 WiFi
  • 468 reviews 6.5/10 Cleanliness
  • 436 reviews 8/10 Breakfast
  • 246 reviews 5.8/10 Value
  • 180 reviews 3.3/10 Vibe

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