Dear Guest, thank you very much for taking the time to share your feedback. We are pleased to hear that you had a comfortable and overall positive experience with us. It is also nice to see that you particularly appreciated our breakfast, our team, the WiFi and your departure experience. At the same time, we understand from your comments that the condition and overall standard of the property did not fully meet your expectations. We appreciate your honest feedback on this point, as well as your comments regarding the value for money. We are sorry that it was not possible to extend your reservation for the entire period you had requested. Room availability can vary considerably depending on the dates and existing reservations. Thank you again for your feedback. We hope to welcome you back on a future visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you so much for your wonderful feedback and for your continued trust in ibis. We are especially delighted to hear that you consider your stay with us one of your best ibis experiences. Knowing how important cleanliness is when travelling with a baby, your kind words about the room mean a great deal to our Housekeeping team. We are also very happy that our colleague at reception could assist you with a baby cot and make your family’s stay a little more comfortable. We will gladly share your lovely feedback with the team. Thank you for choosing us for your stay in Vienna. We are already looking forward to welcoming you and your family back on your next visit. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your fantastic review and perfect rating. We are delighted that you enjoyed our location, excellent breakfast, air conditioning, and especially the great value for money. It is wonderful to hear that the nearby subway connection made it easy for you to explore Vienna and its attractions. Your perfect scores across all areas are a wonderful compliment to our entire team and greatly appreciated. Thank you for choosing our hotel. We look forward to welcoming you back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your positive feedback. We are delighted that you and your family enjoyed our convenient location and had a comfortable stay. It is also wonderful to see your perfect ratings for the room, cleanliness, our team, check in and check out, as well as value for money. We understand your comment regarding the parking costs. The garage in the building is operated by an external company and is not part of the hotel, therefore the parking rates are determined by the garage operator. Thank you for choosing our hotel. We look forward to welcoming you and your family back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, thank you for taking the time to share your feedback with us. We are pleased that you appreciated our convenient location, WiFi, and value for money. At the same time, we are sorry that the welcome at reception did not feel as friendly as you expected. A warm and helpful approach is very important to us, and we will share your feedback with our team. We also regret your observation regarding the shower. This does not reflect the standard of cleanliness we aim to provide, and we will address your comment with our Housekeeping team for further attention. Thank you for your open feedback. We hope to have the opportunity to welcome you again and provide you with a more enjoyable experience on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, thank you for taking the time to share your experience with us. We are very sorry that your stay did not meet your expectations. In particular, we regret that the waste was not removed during the cleaning of your room. This should have been taken care of, and we will address your feedback with our Housekeeping team. We also understand that mattress comfort is very personal, and we are sorry that you found the bed too firm for a comfortable night’s sleep. Regarding the refrigerator, fridges and minibars are not part of the standard room equipment for hotels in our category in Austria. We appreciate your open feedback, even though we regret that we were unable to provide the experience you had hoped for. We hope to have the opportunity to leave you with a much better impression in the future. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for sharing your feedback. We are pleased that you appreciated our convenient location, comfortable room, and the helpful service from our bar team. Our ibis rooms are designed to offer simple and functional accommodation, and kettles and refrigerators are not part of the standard room equipment. We understand, however, that these amenities can be particularly useful when managing specific dietary requirements, and we appreciate you sharing your perspective. Hot water is available in the public area, and our team is always happy to assist where possible. Thank you for choosing our hotel and for your loyalty as an ALL member. We look forward to welcoming you back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your excellent review and perfect rating. We are delighted that you had a clean and comfortable stay and particularly appreciated our convenient location, friendly team, breakfast, and WiFi. It is wonderful to see such positive scores across your hotel experience. We also appreciate your feedback regarding the booking experience and your ALL membership. Thank you for choosing our hotel. We look forward to welcoming you back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you for taking the time to share your feedback. We want every guest to feel welcome from the moment they arrive, and we regret that your experience at reception did not reflect this. Your comments regarding the welcome and the information provided will be discussed internally with our team. We have also noted your feedback regarding the WiFi and value for money. Thank you for bringing these points to our attention. We hope to have the opportunity to welcome you back and provide you with a better experience. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your positive feedback. We are delighted that your stay provided exactly what you needed and that you were satisfied with your room, cleanliness, our team, WiFi, and overall value for money. Thank you also for your feedback regarding the breakfast and its pricing. We understand that value is an important consideration and appreciate your honest comment. Thank you for your recommendation and for choosing our hotel. We look forward to welcoming you back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you for taking the time to share your detailed feedback. We are very sorry that your experience, particularly before arrival and during check in, left you with such a negative impression of our team. We sincerely apologize that the information provided regarding parking was not helpful. While the hotel does not operate its own parking facility, our team should be able to provide guests with clear information about the nearby public parking options. We understand your frustration, especially after discovering upon arrival that parking was readily available in the immediate area. We also regret the inconvenience your wife experienced during check in. For security and data protection reasons, our reception team must verify the reservation and the identity of the registered guest before providing access to a room. However, this process should always be handled professionally and with a genuine effort to find a practical solution. We are sorry that this situation caused additional frustration while you were looking for parking. Your comments regarding the service you received are taken seriously and will be discussed with our reception team. Clear communication, helpful information and a welcoming arrival experience are fundamental parts of our service. We sincerely regret that these issues had such a significant impact on your stay and thank you for bringing them to our attention. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your fantastic feedback and perfect overall rating. We are delighted that you appreciated our cleanliness, convenient location, and especially the friendliness of our team. Your kind words are a wonderful compliment. A special thank you for mentioning our colleague. We will be very happy to pass your compliment on to her. Thank you for your recommendation and for choosing to stay with us. We look forward to welcoming you and your friends back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you for taking the time to share your detailed feedback. We are sorry that the availability of service at the bar caused frustration during your stay. While we are pleased that you found our colleagues friendly and helpful when available, we understand that waiting several minutes simply to order a drink or snack is inconvenient. Our reception and bar are operated by the same team, and during busy periods colleagues may therefore be assisting other guests. Nevertheless, we appreciate your comments regarding the waiting times and will review them with our team. Regarding the room equipment, kettles and tea or coffee making facilities are not part of the standard ibis room concept at our hotel and are therefore not listed among the included amenities when booking. We also understand your point regarding the lack of electrical outlets next to the bed. Convenient charging options have become increasingly important, and this is something we are taking into consideration of future modernization of our rooms. Thank you for your constructive feedback. It helps us identify where we can improve both comfort and the overall guest experience. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your wonderful feedback. We are delighted that you appreciated our convenient location close to the Prater and the easy subway connection to Vienna's city centre. It is also great to hear that you found our rooms clean and our hotel to offer excellent value for money. Your perfect ratings for the room, cleanliness, breakfast, our team, and sustainability efforts are a wonderful compliment to us. Thank you for your recommendation and for choosing to stay with us. We look forward to welcoming you and your friends back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your wonderful feedback and perfect rating. We are delighted to hear that you were completely satisfied with your stay and particularly appreciated our location and rooms. Your perfect ratings for cleanliness, our team, the check in and check out experience, and value for money are a wonderful compliment to us. Thank you for your recommendation and for choosing our hotel. We look forward to welcoming you back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your positive and detailed feedback. We are delighted that you appreciated our convenient location, cleanliness, and excellent value for money. It is especially rewarding to hear that you found our team friendly and professional. We are also pleased that the booking process was easy and that you were able to make use of your points. Your perfect ratings for cleanliness, our team, WiFi, value for money, and sustainability efforts are a wonderful compliment. Thank you for your recommendation and for choosing to stay with us. We look forward to welcoming you and your friends back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your wonderful feedback and perfect rating. We are delighted that you had such a comfortable stay and appreciated our convenient location, nearby restaurants, and especially the friendly and professional service provided by our team. Your perfect ratings across all areas are a wonderful compliment and a great motivation for our entire team. Thank you for your recommendation and for choosing our hotel. We look forward to welcoming you back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your wonderful feedback and perfect overall rating. We are delighted that our location worked so well for your weekend in Vienna, with convenient connections to the city centre, the airport, and other attractions. It is also wonderful to hear that you appreciated the cleanliness, breakfast, and especially the service provided by our team. Thank you as well for your constructive comments regarding the condition of the hotel and particularly the carpets in the hallways. We are aware that some areas are showing their age, and modernization is being carried out gradually. We also appreciate your feedback regarding the breakfast price and are pleased that you enjoyed the selection overall. Thank you for your recommendation and for choosing to stay with us. We look forward to welcoming you and your family back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you for taking the time to share your detailed feedback. We are very pleased to hear your kind words about our team, particularly our front desk colleagues. It is wonderful to know that you experienced them as friendly, helpful, and attentive. At the same time, we are sorry that the comfort of your room did not meet your expectations. A comfortable mattress and a good night's sleep are essential, and we regret that the mattress felt sunken and uneven. Your feedback will be shared with our housekeeping and maintenance teams so that the mattress can be checked and appropriate action taken. We also take note of your comments regarding cleanliness, as this is an area where we aim to maintain consistently high standards. Thank you for your honest and constructive feedback. We hope to have the opportunity to welcome you and your family back and provide you with a more comfortable experience on your next visit to Vienna. Sincerely, Daniel Welser General Manager