ibis Wien Messe 3 stars

Customer review rating (ALL Rating) 4.2/5 1,452 reviews

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Lassallestrasse 7a, 1020 VIENNA, Austria

Description

Hotel extras

  • Located near the city center

  • Direct connection to the airport just 400 meters away

  • Many of attractions nearby

  • Close to Messe Wien and Austria Center Vienna conference centers

  • Free WIFI

Our accommodation(s)

Hotel location

ibis Wien Messe

Lassallestrasse 7a
1020 VIENNA
Austria

GPS:48.222141, 16.397822

Telephone
Fax +43 1 21770556

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Our bar is always open for you, serving beverages, refreshments, hot drinks and tasty dishes around the clock.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,452 reviews

Customer review rating 5.0/5

Bart V. T. Business - Confirmed reviews ALL

One great experience, next time back there!

Dear Guest, Thank you very much for your outstanding feedback. We are absolutely delighted to hear that you had such a great experience with us and that our team was able to meet your expectations in every aspect of your stay. Your excellent ratings for the booking experience, accommodation, cleanliness, breakfast, WiFi, sustainability efforts, and overall value for money are truly appreciated. A special thank you for recognizing Daniela Csulen and the entire team. We will be delighted to share your kind words with them. Feedback like yours is a wonderful motivation and recognition of their dedication to providing exceptional service. We are especially pleased to hear that you plan to return on your next visit. Thank you for your trust, your recommendation, and your loyalty. We look forward to welcoming you back very soon. Sincerely, Daniel Welser General Manager

Customer review rating 2.5/5

David G. L. Business - Confirmed reviews ALL

There were lint balls on the floor, the desk, and the table under the TV. The shower had no water pressure, and the temperature fluctuated wildly. The curtains let in a lot of light, so it was hard to sleep comfortably.

Dear Guest, Thank you for taking the time to share your detailed feedback. While we are pleased that you were satisfied with the check-in and check-out experience, we are very sorry to learn that several aspects of your room did not meet your expectations. Please accept our sincere apologies for the cleanliness issues you encountered. Finding lint and dust in the room is not acceptable and does not reflect the standards we aim to provide. We also regret the inconvenience caused by the low water pressure, fluctuating shower temperature, and the amount of light entering through the curtains, which affected your comfort and quality of sleep. We appreciate your comments regarding the WiFi speed and overall value for money as well. Feedback such as yours is important and helps us identify areas where improvements are needed. Thank you again for your honest feedback. We regret that we were unable to provide the experience you expected and will use your comments to help improve our services. Sincerely Daniel Welser General Manager

Customer review rating 1.0/5

Joanne R. Solo - Confirmed reviews ALL

Overall, I was disappointed with the quality of the hotel - rooms were basic (no kettle, no fridge, uncomfortable mattress, window which couldn’t be opened) akin to a travelodge in the UK. Location was great but I chose this hotel over the Ibis Budget next door as expected a higher standard of room as I was staying for a week for Eurovision. Given I paid a premium for this room (thanks dynamic pricing which then dropped over £200 and customer service refused to do anything) for Eurovision week, the price I paid didn’t match what I got for the room. I subsequently stayed in an Ibis in Prague after this hotel and the hotel was of a far higher standard.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you appreciated our location. However, we are sorry to learn that your stay did not meet your expectations. We understand your disappointment regarding the room amenities and comfort. Please note that kettles and refrigerators are not part of our standard room equipment and are not advertised as room amenities. Additionally, for safety reasons, not all windows in the hotel can be opened fully. We also regret that you felt the room did not provide the level of comfort you expected, particularly in comparison to other hotels and considering the rate paid during a period of exceptionally high demand. Room rates may vary depending on occupancy and market demand, and we understand that this can sometimes lead to differing perceptions of value. Thank you as well for sharing your comparison with other ibis hotels. While all hotels operate under the same brand family, facilities and room concepts may vary between locations and property types. We appreciate your honest feedback, as it helps us identify areas where we can improve. We regret that we were unable to provide the experience you had hoped for during your stay. Sincerely, Daniel Welser General Manager

Customer review rating 4.5/5

Colin P. Friends - Confirmed reviews ALL

Clean spacious room. Good breakfast. Helpful staff. Security of access to bedroom floors could be better.

Dear Guest, Thank you very much for your feedback. We are delighted to hear that you enjoyed a very comfortable stay and appreciated the clean and spacious room, our breakfast offering, and the helpfulness of our staff. We also thank you for your comment regarding the security of access to the guest room floors. Feedback such as yours is valuable and helps us continually evaluate and improve our facilities and services. Thank you again for your kind feedback. We hope to welcome you back again soon. Sincerely, Daniel Welser General Manager

Customer review rating 4.0/5

Romeo S. Couples - Confirmed reviews ALL

overall ok , but cleaning service need to be improved. Dust u7nder the bed was not cleaned well all over the the stay.

Dear Guest, Thank you for sharing your feedback. We are delighted to hear that you appreciated our excellent location and that your overall stay was satisfactory. At the same time, we sincerely apologize for the shortcomings you experienced with the housekeeping service. Dust under the bed throughout your stay is not in line with the standards we strive to maintain, and we appreciate you bringing this to our attention. Your comments will be shared with our housekeeping team so that we can further improve our cleaning procedures and attention to detail. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Sincerely, Daniel Welser General Manager

Other web-users rate our hotel

  • 856 reviews 9.2/10 Location
  • 980 reviews 5.8/10 Room
  • 695 reviews 7.5/10 Service
  • 21 reviews 8.3/10 WiFi
  • 461 reviews 6.5/10 Cleanliness
  • 428 reviews 8.1/10 Breakfast
  • 241 reviews 6.3/10 Value
  • 167 reviews 4.1/10 Vibe

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