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SO/ Vienna Hotel

Customer review rating (ALL Rating) 4.6/5 9,392 reviews

ALLSAFE approved hotel

SO/ Vienna
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+ 20 Services

Hotel extras

  • An LCAH SAFE certified hotel

  • Extravagant, luxurious Lifestyle hotel

  • Ideal location in the heart of the city

  • The LOFT Restaurant, Bar & Lounge with 360° views of the city

  • Eight meeting rooms for every occasion with natural lighting

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

SO/ Vienna

Praterstrasse 1
1020 vienna
austria

Tel: +431906160

Fax: (+43)1/906162000

Check-in from 15h00

Check out up to 12h00

  • Flughafenbus :  2A Flughafenbus Schwedenplatz

  • Subway :  U1, U4 Schwedenplatz

  • Tram :  1, 2 Schwedenplatz

  • By plane

    FLUGHAFEN VIENNA At 18.6km / 11.56 miles

  • By car

    A23 Südosttangente At 1.7km / 1.06 miles

  • By train

    RAILWAY STATION At 7km / 4.35 miles

  • By train

    Westbahnhof At 6.2km / 3.85 miles

GPS :48.212654, 16.379287

Hotel services

DAS LOFT

Enjoy haute cuisine in a top Viennese restaurant looking out over the city rooftops: innovative dishes using the finest local ingredients.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Breakfast à la carte
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 9 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 182 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • 30 connecting rooms
    • 182 non-smoking rooms
    • 18 floors
  • Languages spoken at the hotel
    • Arabic
    • German
    • English
    • Spanish
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Umbrellas
Access to property
  • Sofitel Parking Additional charge
    • On site
    • 57 parking spaces
    • Private
Well-being
  • SO/ FIT
    • On site
    • Massage
    • Hammam
    • Jacuzzi/Whirlpool bath
    • Sauna room

Our accommodation(s)

The 156 rooms and 26 suites at this luxury Vienna hotel are elegant and monochromatic. The modern hotel rooms and suites all offer a view of Vienna city center.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 248

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
SO/ Vienna

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

9,392 reviews

TripAdvisor Rating 4.5/5

2,683 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Everything was amazing

Customer review rating 5.0/5

Dimitrios Couples - 24/11/2021 Confirmed reviews ALL

Best breakfast ever. Best room cleaning service I have ever seen. Very good customer service and communication. The location is perfect. Thank you SO

Dear Mr. K., Thank you for your recent stay at SO/ Vienna! We are delighted that you spent an enjoyable moment at our hotel. Your positive feedback is very much appreciated and has been shared with the team. We hope to welcome you back soon with us. Please do not hesitate to contact us for any further request you may have. Kind regards, SO/ Vienna Management

Good stay, but lots of problems with airco

Customer review rating 4.0/5

Thibaut Business - 21/11/2021 Confirmed reviews ALL

The hotel stay was very nice, but the problems with the airco (not able to change temperature, and the last night not working at all) could not be fixed.

Dear Mr. V., Thank you for your recent stay at SO/ Vienna! We are glad that you spent an enjoyable moment at our hotel. The mentioned challenges you experienced with the air conditiong system in your room have been shared immediately with our Engineering team. They will look into this matter in order to avoid such uncomfortable situation in the future. Besides, our Neat & Tidy team has been sensitized to also check technical equipment when cleaning the room so that the Engineering team can intervene before our guests arrive. Please kindly accept our sincere apologies for the disturbance! We hope to welcome you back soon with us. Kind regards, SO/ Vienna Management

Couple nights in Vienna

TripAdvisor rating 3.0/5

hkniitty Business - 21/11/2021 TripAdvisor review

Stayed before also SO. Now realized the service was not so good. Not welcome drink. And some problems with the check in and check out. Finally made it. Bed was not good. Muggy. Perhaps old already? Next time consider other hotel in Vienna.

Dear hkniitty, Thank you for sharing your feedback about your recent visit at SO/ Vienna ! We regret that we didn't provide an attentive and personalized service during your last stay with us. Please be assured that our high service standards didn't change due to the lifestyle brand SO/. I have spoken to the operational managers for implementing the necessary actions to fulfill our host role. Besides, we are sorry for the poor experience you had with our "MyBed". We offer our guests the "MyBed" concept which consists of two mattresses and a cover made out of down. Due to the additional cover, the bed is extra soft and it feels like sleeping on air. Our Neat & Tidy team can remove this extra down cover for your next stay of course, so that you can enjoy again a good night’s rest. Furthermore, we will rely on new training sessions to ensure that the bed is correctly prepared. We kindly apologize for the inconveniences! We would be more than happy to welcome you back soon with us in order to prepare you a more enjoyable experience. Do not hesitate to contact us when travelling back to Vienna. Kind regards, Christian E. Klaus General Manager SO/ Vienna

great stff, strange rooms and interior

TripAdvisor rating 4.0/5

anveis2020 21/11/2021 TripAdvisor review

Funny hotel architecture - huge empty unused space. The studio room was very dark, black walls, little light in all respects. Maybe very avantguarde but not easy and cosy.. The staff was good. The spa - rather strange - jacuzzi with a sight of the town, but it is all steamed...

Great staff but a strange hotel

Customer review rating 3.5/5

Andrejs Families - 20/11/2021 Confirmed reviews ALL

A strange, perhaps "too modern" hotel. Studio - mostly black, rather dark - little lighting, badly planned. Spa zone - jacuzzi -ok, but the windows misty, so you cannot see the town, hammam again black and dull. Enormous spaces in the hotel ridiculously empty and underused. The staff was most helpful.

Marek

TripAdvisor rating 4.0/5

Marek T 18/11/2021 TripAdvisor review

I love comfort, but I maybe took big chunk booking Lofty. Apartment is really waste. Still I have missed a desk and to work I had to use dining table. Desk would be great addition. That space would also provide more sockets, as placement now is quite limited and one must pull cables here and there. Lightning in living room is also modest. And it takes time to get used to way how switches work. From this point not best option to book for business trip. Room deserves also some general cleaning, peanuts found in sofa, dust behind bed. Other than that, place was lively and welcoming. Was surprised about number of people around and great atmosphere. Staff needs to pay more attention on details, in this kind of hotel I expect better service. I spent time at reception upon my arrival despite I did online check in, what was not noticed by lady on duty. Check out was without issue. Booked table in restaurant only to find later that window tables are only available to book online. Keep this in mind :) if you plan to have dinner. Breakfast was ok. Again it comes to staff, which seems to lack training and confidence. Dinner was also mediocre, taste great but was not top. I suggested to Chef include more vegetables to be served with meat courses. Better wine for steak (pairing) could be selected. I understand it`s great to promote local but did not help to have French whites and Austrian red when I believe decent whites are found around Austria and great meat would deserve better wine. Keep in mind booking Spa ahead, it`s been busy.

Dear Marekgary, Thank you for sharing your feedback about your stay at SO/ Vienna! We regret to read that you didn't feel comfortable in our SO Lofty Suite, especially for work. It would be our pleasure to suggest you another room category with better layout for a working station when travelling back to Vienna. Please do not hesitate to contact us directly that we can advise depending on your preferences. We kindly apologize for the negligence in regards to the room cleaning. Indeed, all corners of the room should be checked when preparing the room. Please be assured that this has been addressed to our Neat & Tidy team. Thank you for informing us about the long check-in process. Indeed, the team should clearly identify the guests with online check-in in order to adapt their course of action. Our Front Office Manager will schedule training sessions for improving the knowledge and the quality of service. Your comments regarding your dinner at Das LOFT have been shared with our Director of Wine & Dine and our Head Chef. We regret that the wine selection didn’t meet your expectations. Our team will be trained as well for a more attentive and courteous service. Being sorry for not reserving you a window table, we will review the communication and process concerning this matter. As window tables are in great demand, we unfortunately can’t satisfy every guest. But we should strive to provide our house guests with this benefit whenever possible. We kindly apologize for the inconveniences and we hope to see you soon again. Kind regards, Christian E. Klaus, General Manager SO/ Vienna

Beautiful room - great location

Customer review rating 5.0/5

Tina Business - 17/11/2021 Confirmed reviews ALL

Lovely rooftop bar, fun room with little thoughtful touches that made it perfect! Excellent and efficient service.

Dear Mr. de Gabriele, Thank you for your recent stay at SO/ Vienna! We are delighted that you spent a wonderful time at our hotel. Your positive assessment and your nice words are very much appreciated and have been shared with the team We are looking forward to your next stay with us. Kind regards, SO/ Vienna Management

All, they promised, is kept.

Customer review rating 4.5/5

Marek Solo - 17/11/2021 Confirmed reviews ALL

I love comfort, but booking Lofty I took huge chunk, this was way to big room. Despite size of room I missed desk, best would be if incorporated in bed room. Without desk there is not so many socket at convenient locations as well as lightning in living room could be brighter. It takes while to get used to how light switches work around the room. A/C in room quite noisy. Weekend in hotel was busy and vibrant, staff friendly, quite change to recent months. I was surprised that despite reservation I could not get table by window in restaurant for dinner, I was told window table only by online reservations. Dinner itself was very nice. I would suggest to include little extra vegetables to meat courses on tasting menu as well as see if red wine with menu can be change for better (I agree going local is in fashion, but to have French white, while better whites can be found in Austria), definitely there nice Italian wines with this characteristics. Also service in restaurant could be better, I see room for training there.

Dear Mr. T., Thank you for your recent stay at SO/ Vienna! It saddens to read that your welcome and dinner experience didn’t meet completely our high-level standards. Thank you for informing us about the long check-in process. Indeed, the team should clearly identify the guests with online check-in in order to adapt their course of action. Our Front Office Manager will schedule training sessions for improving the knowledge and the quality of service. Your comments regarding your dinner at Das LOFT have been shared with our Director of Wine & Dine and our Head Chef. We regret that the wine selection didn’t meet your expectations. Our team will be trained as well for a more attentive and courteous service. Being sorry for not reserving you a window table, we will review the communication and process concerning this matter. As window tables are in great demand, we unfortunately can’t satisfy every guest. But we should strive to provide our house guests with this benefit. We would be more than happy to suggest you another room category with better layout for a working station when travelling back to Vienna. Please do not hesitate to contact us directly. We kindly apologize for the inconveniences and we hope to see you soon again. Kind regards, SO/ Vienna Management

One of my favorite hotels

Customer review rating 4.5/5

A. M. Business - 16/11/2021 Confirmed reviews ALL

Nice welcome from staff . I used to stay there every month but stopped for 2 years because Of Covid . Upgraded me to a nice room and they were most attentive throughout.

Dear Mr. M., Thank you for your recent stay at SO/ Vienna! It was a great pleasure to welcome you back after two years. We are glad that you spent a pleasant moment at our hotel enjoying the upgrade and the attentive service. Of course, the technical difficulties you experienced are embarrassing as we didn’t fix them since your last stay. We kindly apologize for the inconvenience. Our Chief Engineer will look into this matter and review the settings as well as the offer for channels from our provider. Please do not hesitate to inform us about the missing channels which you prefer to have in the selection list. This would give us an indication for a future adjustment. Nevertheless, we hope to see you soon again. Kind regards, SO/ Vienna Management

polite staff, and a good stay

Customer review rating 4.5/5

Noaa Solo - 12/11/2021 Confirmed reviews ALL

The atmosphere in So Vienna hotel is pleasant and the experience was good

Der Mr. A., Thank you for your recent stay at SO/ Vienna! We are glad that you spent a pleasant moment at our hotel enjoying the atmosphere and the service concept. Your positive assessment is very much appreciated. Of course, it is regrettable that we couldn’t do the check-in in the morning when you arrived at the hotel. We strove to prepare your room at the earliest possible time. Our Front Office Manager will review this with the team as we want to improve our service and fulfill our guests’ wishes at the best. Despite the inconvenience, we hope to welcome you back soon again with us. Kind regards, SO/ Vienna Management

great view

Customer review rating 4.5/5

Chris Business - 10/11/2021 Confirmed reviews ALL

overall all great, this time unfortunately i received a room on a lower floor. excellent breakfast.

Dear Mr. B., Thank you for your recent stay at SO/ Vienna! It was a great pleasure to welcome you back at our hotel. We are delighted that you spent an enjoyable moment with us. Please be assured that we will strive to provide you a room on a higher floor for your next visit. We hope to see you soon. Kind regards, SO/ Vienna Management

Good stay

Customer review rating 4.0/5

Zaki Couples - 07/11/2021 Confirmed reviews ALL

It was really great stay But i booked a spa treatment also and i did not get all the treatment i booked because you didn't had a time.

Dear Mr. D., Thank you for your recent stay at SO/ Vienna! We are delighted that overall you spent an enjoyable moment with us. Your comments regarding your spa experience have been shared with the team. In order to understand what happened, we looked into the booking system. Indeed you had a spa treatment per person and per day included during your stay. However, due to the booking situation, we weren’t able to offer you all the allowed treatment sessions. It would be recommended to book the appointments before your arrival at the hotel. We kindly apologize for the misunderstanding. Our communication should be reviewed in regards to this point. Despite these circumstances, we hope to welcome you back soon with us. Kind regards, SO/ Vienna Management

Well located, nice views

Customer review rating 5.0/5

Xenia Business - 06/11/2021 Confirmed reviews ALL

Perfect

Dear Mrs. E. Thank you for your recent stay at SO/ Vienna! We are delighted that you spent an enjoyable moment at our hotel. Your positive assessment is very much appreciated. Being sorry for the challenges you experienced with the transmission speed of our WiFi, we have informed our Chief Engineer about this disturbance. He will look into this matter Please accept our apologies for the inconvenience. Besides, it is regrettable that we didn’t fully meet your expectations at breakfast. Nevertheless we hope to welcome you back soon with us. Kind regards, SO/ Vienna Management

great experience

Customer review rating 4.5/5

Mark T. M. Solo - 03/11/2021 Confirmed reviews ALL

modern, clean and perfect location to feel at home in the middle of vienna

Sehr geehrter Müller, vielen Dank für Ihren Besuch im SO/ Vienna! Wir freuen uns, dass Sie einen schönen Aufenthalt hatten und sich bei uns sehr wohlgefühlt haben. Für den unaufmerksamen Service beim Frühstück entschuldigen wir uns in aller Form. Dies müssen wir ganz klar in Angriff nehmen um das Gästeerlebnis zu verbessern. Wir hoffen, Sie bald wieder bei uns willkommen heißen zu dürfen. Mit herzlichen Grüßen, SO/ Vienna Management
Customer review rating 0.5/5

Saleh A. Couples - 30/10/2021 Confirmed reviews ALL

They deduct from me without even my permission almost thousand euro and extra €600 and until now I didn’t receive my money back I will suit the hotel in the court

Disappointing

Customer review rating 2.0/5

Cyril Business - 30/10/2021 Confirmed reviews ALL

The quality of room was more in the Ibis hotel / youth hostel category rather than premium. The room looked tired, done on the cheap and also was not too clean (female hair was left there probably from previous guest possibly). At this price point quite difficult to accept.

Excellent comfort

Customer review rating 5.0/5

Vitaly Business - 28/10/2021 Confirmed reviews ALL

There are all conditions for work, rest and relaxation

very good stay

Customer review rating 4.0/5

Anonymous Couples - 26/10/2021 Confirmed reviews ALL

this is the 6th time I stay at SO/ Vienna, the hotel is still very good but some furniture elements are a bit dated now, some lamps did not work Also I loved the old herb teas , and Hermès amenities that are no longer there, so still good but attention to details is needed

Amazing hotel at fabulous location

TripAdvisor rating 5.0/5

MiskoR70 20/10/2021 TripAdvisor review

So/Vienna is located at incredible location, right by the main city attractions, and guests have a wonderful view from the rooms overlooking the St. Stephan cathedral. Breakfast is excellent at the LOFT, restaurant at the top floor - where you can enjoy 360 view of the Vienna.

Dear MiskoR70, Thank you for sharing your feedback! We are glad that you had a wonderful stay with us enjoying our breakfast offer and the stunning views over the city. It would be a great pleasure to welcome you back soon again at SO/ Vienna. Kind regards, Christian E. Klaus General Manager SO/ Vienna

Amazing hotel one of my best accor experiences

TripAdvisor rating 5.0/5

Passport116709 Business - 18/10/2021 TripAdvisor review

From the first to the very last minute it was a perfect experience. This is definietly the best hotel in Vienna. Do not miss the bar and restaurant at the 18th floor (even if you are not a resident of the hotel).

Dear Passport116709, Thank you for your recent stay at SO/ Vienna! We are delighted that you had a wonderful experience at our hotel. Your positive assessment and your nice feedback are very much appreciated. Indeed, our restaurant & bar Das LOFT is open for external guests as well. We hope to see you soon again. Kind regards, Christian E. Klaus General Manager SO/ Vienna

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