The location, staff, view and amenities were all even better than I could have imagined. Whether it was help in finding testing locations, printing out flight information or even sending postcards for us, the staff was always super helpful and kind. Besides the staff, the view was the best part of the hotel but the incredibly well priced and deicious room service menu shouldn't be overlooked.

IT was a very warm welcome and an extraordinary Service. You feel the pleasure of the staff to be reopened and the pleasure to do a special Service to the customer. We enjoyed it to see the uincredible views from our room and also from the loft terrace

We enjoyed our stay in the hotel very much. Very friendly and attentive staff all time long, from check in till check out. Rooms are modern and very comfortable. Located in the city, just a few minutes walk away from the Stephansdom.

Best breakfast ever. Best room cleaning service I have ever seen. Very good customer service and communication. The location is perfect. Thank you SO

The hotel stay was very nice, but the problems with the airco (not able to change temperature, and the last night not working at all) could not be fixed.

Stayed before also SO. Now realized the service was not so good. Not welcome drink. And some problems with the check in and check out. Finally made it. Bed was not good. Muggy. Perhaps old already? Next time consider other hotel in Vienna.

Funny hotel architecture - huge empty unused space. The studio room was very dark, black walls, little light in all respects. Maybe very avantguarde but not easy and cosy.. The staff was good. The spa - rather strange - jacuzzi with a sight of the town, but it is all steamed...

A strange, perhaps "too modern" hotel. Studio - mostly black, rather dark - little lighting, badly planned. Spa zone - jacuzzi -ok, but the windows misty, so you cannot see the town, hammam again black and dull. Enormous spaces in the hotel ridiculously empty and underused. The staff was most helpful.

I love comfort, but I maybe took big chunk booking Lofty. Apartment is really waste. Still I have missed a desk and to work I had to use dining table. Desk would be great addition. That space would also provide more sockets, as placement now is quite limited and one must pull cables here and there. Lightning in living room is also modest. And it takes time to get used to way how switches work. From this point not best option to book for business trip. Room deserves also some general cleaning, peanuts found in sofa, dust behind bed. Other than that, place was lively and welcoming. Was surprised about number of people around and great atmosphere. Staff needs to pay more attention on details, in this kind of hotel I expect better service. I spent time at reception upon my arrival despite I did online check in, what was not noticed by lady on duty. Check out was without issue. Booked table in restaurant only to find later that window tables are only available to book online. Keep this in mind :) if you plan to have dinner. Breakfast was ok. Again it comes to staff, which seems to lack training and confidence. Dinner was also mediocre, taste great but was not top. I suggested to Chef include more vegetables to be served with meat courses. Better wine for steak (pairing) could be selected. I understand it`s great to promote local but did not help to have French whites and Austrian red when I believe decent whites are found around Austria and great meat would deserve better wine. Keep in mind booking Spa ahead, it`s been busy.

Lovely rooftop bar, fun room with little thoughtful touches that made it perfect! Excellent and efficient service.

I love comfort, but booking Lofty I took huge chunk, this was way to big room. Despite size of room I missed desk, best would be if incorporated in bed room. Without desk there is not so many socket at convenient locations as well as lightning in living room could be brighter. It takes while to get used to how light switches work around the room. A/C in room quite noisy. Weekend in hotel was busy and vibrant, staff friendly, quite change to recent months. I was surprised that despite reservation I could not get table by window in restaurant for dinner, I was told window table only by online reservations. Dinner itself was very nice. I would suggest to include little extra vegetables to meat courses on tasting menu as well as see if red wine with menu can be change for better (I agree going local is in fashion, but to have French white, while better whites can be found in Austria), definitely there nice Italian wines with this characteristics. Also service in restaurant could be better, I see room for training there.

Nice welcome from staff . I used to stay there every month but stopped for 2 years because Of Covid . Upgraded me to a nice room and they were most attentive throughout.

So/Vienna is located at incredible location, right by the main city attractions, and guests have a wonderful view from the rooms overlooking the St. Stephan cathedral. Breakfast is excellent at the LOFT, restaurant at the top floor - where you can enjoy 360 view of the Vienna.

From the first to the very last minute it was a perfect experience. This is definietly the best hotel in Vienna. Do not miss the bar and restaurant at the 18th floor (even if you are not a resident of the hotel).

Arriving in an empty hotel is very unusual, but it is the difficult reality now. I was greeted warmly and friendly, the room was prepared and check in was very smooth. I had a beautiful room overlooking the city with a welcome greeting from management. For my business meeting everything was perfectly arranged and catered for. Unfortunately I could not enjoy the highlight of the hotel - the loft restaurant on the top floor which boasts stunning views over the city, and normally exquisite food and great drinks and music. Breakfast through roomservice was equally good, as expected and check out and departure friendly and efficient as always. I hope business will be better for this and all other hotels and restaurants. Until then stay safe, SO/ Vienna. Thank you