SO/ Vienna

Customer review rating (ALL Rating) 4.6/5 3,069 reviews

SO/ Vienna - Image 1
SO/ Vienna - Image 2
SO/ Vienna - Image 3
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Praterstrasse 1, 1020 VIENNA, Austria

Description

Hotel extras

  • All hotel rooms and suites offer an impressive view over the rooftops of Vienna.

  • Ideal location in the heart of the city

  • Spa with sauna, steam bath, whirlpool, relaxation area and gym (complimentary access)

  • The LOFT Restaurant, Bar & Lounge with 360° views of the city

  • Eight meeting rooms for every occasion with natural lighting

Our accommodation(s)

Book this hotel
Room 1

Hotel location

SO/ Vienna

Praterstrasse 1
1020 VIENNA
Austria

GPS:48.212654, 16.379287

Telephone
Fax +43 1 906162000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DAS LOFT restaurant

Das LOFT Skyline dining on the 18th floor of SO/Vienna with panoramic views over Vienna. Creative cuisine, signature cocktails, and a premium experience for brunch, dinner, or drinks overlooking the city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,069 reviews

Customer review rating 5.0/5

Andrew Z. Solo - Confirmed reviews ALL

Dear Mr. Z., Thank you very much for your excellent 100/100 rating and your wonderful feedback! We are delighted to hear that you enjoyed your stay with us from check-in to check-out and that you particularly appreciated our great location and dedicated team. It is especially wonderful to hear your kind words about Anousha Iahanhard, our Front Office Supervisor. We will be delighted to share your appreciation with her. We hope to have the pleasure of welcoming you back to SO/ Vienna in the future. Kind regards, SO/ Vienna Management

Customer review rating 4.5/5

Andreas W. Couples - Confirmed reviews ALL

Dear Mr. W., Thank you very much for your excellent 90/100 rating and for sharing your detailed feedback with us. We are delighted to hear that you had a great time in Vienna and were satisfied with our team, breakfast, cleanliness and overall service. At the same time, we sincerely apologize that Das LOFT was closed for renovation during your stay and that you were not informed about this in advance. We completely understand your disappointment, especially as the rooftop restaurant is an important part of the SO/ Vienna experience. We also regret the difficulties you experienced with our Wi-Fi, particularly having to reconnect each day and not being able to use your VPN reliably. We appreciate you bringing this to our attention and will share your feedback with the relevant team. We would be delighted to welcome you back from September onwards, when Das LOFT will reopen after its renovation and be back in full splendour. We hope to then provide you with an even better experience. Kind regards, SO/ Vienna Management

Customer review rating 5.0/5

Nader M. Families - Confirmed reviews ALL

Dear Mr. M., Thank you very much for your excellent 100/100 rating and for your wonderful feedback! We are delighted to hear that you and your family enjoyed your four-night stay with us and appreciated our great location, atmosphere and service. It is wonderful to know that you particularly enjoyed the breakfast and your room with its amenities. We are especially pleased by your kind words about Dali from our Concierge team and our Front Office Supervisor. We will be happy to share your appreciation with them. Thank you also for your 10/10 recommendation. We truly appreciate your feedback and look forward to welcoming you and your family back to SO/ Vienna in the future. Kind regards, SO/ Vienna Management

Customer review rating 2.0/5

Lori R. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Christine F. Couples - Confirmed reviews ALL

Dear Christine, Thank you for taking the time to share your detailed feedback with us. We are very sorry that your stay did not meet your expectations. In particular, we sincerely regret that you were unable to experience Das LOFT during your visit and that El Gaucho was also closed. We fully understand how disappointing this must have been, especially as having dining options within the hotel complex is an important part of the overall experience. We also sincerely apologize for the issues you experienced with the bathroom mirror lights and with the breakfast service. Although our team attempted to repair the lighting, we are sorry that the issue could not be resolved during your stay. We also regret the delays and mistakes with your breakfast orders. It is clear that your overall experience did not meet the standards we strive to provide, and we are truly sorry for this. Your feedback is very valuable to us and will help us identify where we can improve our service and communication. We would be delighted to welcome you back from September onwards, when Das LOFT reopens and is once again in full splendour, and hopefully give you the experience you had originally expected from SO/ Vienna. Kind regards, Christian E. Klaus, General Manager

Other web-users rate our hotel

  • 1,457 reviews 9.7/10 Location
  • 2,468 reviews 8.3/10 Room
  • 2,247 reviews 8.5/10 Service
  • 15 reviews 6.8/10 WiFi
  • 968 reviews 8.4/10 Breakfast
  • 781 reviews 8.9/10 Vibe
  • 605 reviews 7.6/10 Amenities
  • 584 reviews 7.6/10 Cleanliness

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