SO/ Vienna Hotel

Customer review rating (ALL Rating) 4.6/5 9,462 reviews

ALLSAFE approved hotel

Information message

SO/ Vienna
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+ 20 Services

Hotel extras

  • An LCAH SAFE certified hotel

  • Extravagant, luxurious Lifestyle hotel

  • Ideal location in the heart of the city

  • The LOFT Restaurant, Bar & Lounge with 360° views of the city

  • Eight meeting rooms for every occasion with natural lighting

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

SO/ Vienna

Praterstrasse 1
1020 vienna
austria

Fax: (+43)1/906162000

Check-in from 15h00

Check out up to 12h00

  • Flughafenbus:  2A Flughafenbus Schwedenplatz

  • Subway:  U1, U4 Schwedenplatz

  • Tram:  1, 2 Schwedenplatz

  • By plane

    FLUGHAFEN VIENNA At 18.6km / 11.56 miles

  • By car

    A23 Südosttangente At 1.7km / 1.06 miles

  • By train

    RAILWAY STATION At 7km / 4.35 miles

  • By train

    Westbahnhof At 6.2km / 3.85 miles

GPS:48.212654, 16.379287

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

DAS LOFT

Enjoy haute cuisine in a top Viennese restaurant looking out over the city rooftops: innovative dishes using the finest local ingredients.

Our accommodation(s)

The 156 rooms and 26 suites at this luxury Vienna hotel are elegant and monochromatic. The modern hotel rooms and suites all offer a view of Vienna city center.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 248

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
SO/ Vienna

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

9,462 reviews

TripAdvisor Rating 4.5/5

2,689 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay, nice place

Customer review rating 4.0/5

Simon Friends - 19/01/2022 Confirmed reviews ALL

It was a pleasant stay with nice views and very good pleasant service

Sehr geehrter Herr W., vielen Dank für Ihren Besuch im SO/ Vienna! Es freut uns, dass Sie einen schönen Aufenthalt hatten und mit unserem Service allgemein zufrieden waren. Leider konnten wir jedoch nicht in allen Bereichen mit einem top Service glänzen. Gerade die Schwierigkeiten, die Sie in Bezug auf die Verständigung in Deutsch an unserer Das LOFT Bar hatten, sind natürlich nicht passend. Dafür entschuldigen wir uns in aller Form. Unser Director of Wine & Dine wird der Sache nachgehen und Ihr Feedback mit den betreffenden Mitarbeitern besprechen. Bitte zögern Sie nicht, uns weitere Anmerkungen und Anregungen zu den anderen Bewertungen zukommen zulassen. Unsere Direktionsassistentin, Frau Christina Hager, steht Ihnen hierzu gerne zur Verfügung. (ch… / 0043 (0)1 90…) Wir hoffen, Sie bald wieder bei uns willkommen heißen zu dürfen um Sie mit einem rundum stimmigen Gästeerlebnis verwöhnen zu können. Mit herzlichen Grüßen, SO/ Vienna Management

Wonderful !!!!

TripAdvisor rating 5.0/5

remoo77789 Couples - 12/01/2022 TripAdvisor review

This is the second time that i booked this hotel. It was to celebrate my birthday, the hotel is just amazing. This is one of my favorite place on Earth and will come back again for sure ! Do not hesitate to visit this place is really special, you’ve love it ! We had the black suite and again just more than expected was amazing. Breakfast in the rooftop still whouahhhh! The food @ das Loft is really good ! A big thank you to Beatrice F who made my stay just very special ! Once again thank la to you and your amazing Teams.

Dear remoo77789, Thank you for sharing your feedback after your stay at SO/ Vienna! It is a great pleasure to read that you had a wonderful time celebrating your birthday with us. Your nice words about the hotel's design, our service and especially the commitment of our Welcome Manager Béatrice are very much appreciated. We are looking forward to welcoming back soon at our hotel in order to prepare you again an enjoyable experience. Kind regards, Christian E. Klaus General Manager SO/ Vienna

Amazing hotel

Customer review rating 5.0/5

Ike Solo - 11/01/2022 Confirmed reviews ALL

I was upgraded to a larger suite, likely because of COVID reducing room occupancy, but was treated great the entire time, with a panoramic view of the city. Delicious food, good drinks, great ambience

Dear Mr. L., Thank you for your recent stay at SO/ Vienna! We are delighted that you spent a wonderful time at our hotel. Your positive assessment is very much appreciated. We are looking forward to welcoming you back soon with us. Kind regards, SO/ Vienna Management

Well located and beautiful design

Customer review rating 4.5/5

Filipp K. Couples - 04/01/2022 Confirmed reviews ALL

I choose to celebrate New Year’s vacation at SO Vienna and it was a wonderful experience.

Dear Mr. K., Thank you for your recent stay at SO/ Vienna! It is a great pleasure to read that you spent a wonderful moment with us. Your positive assessment is very much appreciated, especially regarding our service concept. Being sorry for the difficulties you had with our WLAN, we informed our Engineering team about this matter. Please accept our apologies for the inconvenience! We are looking forward to welcoming you back soon at our hotel. Kind regards, SO/ Vienna Management
Customer review rating 5.0/5

Anonymous Couples - 04/01/2022 Confirmed reviews ALL

Services owsome

Dear Mr. Duchene, Thank you for your recent stay at SO/ Vienna! We are delighted that you spent an enjoyable moment at our hotel. Your positive assessment is very much appreciated as well as your comment regarding our service concept. We are looking forward to welcoming you back soon with us. Kind regards, SO/ Vienna Management

Phenominal stay, even with COVID changes

Customer review rating 5.0/5

Adam A. J. Couples - 02/01/2022 Confirmed reviews ALL

The location, staff, view and amenities were all even better than I could have imagined. Whether it was help in finding testing locations, printing out flight information or even sending postcards for us, the staff was always super helpful and kind. Besides the staff, the view was the best part of the hotel but the incredibly well priced and deicious room service menu shouldn't be overlooked.

Dear Adam, dear J., Thank you for your recent stay at SO/ Vienna! We are delighted that you spent a wonderful moment at our hotel. Your nice words about our staff and service concept are very much appreciated. We are looking forward to welcoming you back soon with us. Kind regards, SO/ Vienna Management

Super Service

TripAdvisor rating 5.0/5

pfeifferirene_63 24/12/2021 TripAdvisor review

IT was a very warm welcome and an extraordinary Service. You feel the pleasure of the staff to be reopened and the pleasure to do a special Service to the customer. We enjoyed it to see the uincredible views from our room and also from the loft terrace

Dear pfeifferirene_63, Thank you for sharing your feedback! We are delighted that you spent a wonderful stay at SO/ Vienna enjoying the view of the city as well as our Das LOFT restaurant. Your nice words about our service concept are very much appreciated. The team is happy to prepare our guests a lovely experience again. We are looking forward to welcoming you back soon with us. Kind regards, Christian E. Klaus, General Manager SO/ Vienna

Modern, well located hotel with excellent service.

Customer review rating 5.0/5

Alex Couples - 29/11/2021 Confirmed reviews ALL

We enjoyed our stay in the hotel very much. Very friendly and attentive staff all time long, from check in till check out. Rooms are modern and very comfortable. Located in the city, just a few minutes walk away from the Stephansdom.

Dear Mr. C., Thank you for your recent stay at SO/ Vienna! We are delighted that you spent a wonderful time at our hotel. Your positive assessment and your nice words are very much appreciated. We are looking forward to welcoming you back soon with us. Kind regards, SO/ Vienna Management

Everything was amazing

Customer review rating 5.0/5

Dimitrios Couples - 24/11/2021 Confirmed reviews ALL

Best breakfast ever. Best room cleaning service I have ever seen. Very good customer service and communication. The location is perfect. Thank you SO

Dear Mr. K., Thank you for your recent stay at SO/ Vienna! We are delighted that you spent an enjoyable moment at our hotel. Your positive feedback is very much appreciated and has been shared with the team. We hope to welcome you back soon with us. Please do not hesitate to contact us for any further request you may have. Kind regards, SO/ Vienna Management

Good stay, but lots of problems with airco

Customer review rating 4.0/5

Thibaut Business - 21/11/2021 Confirmed reviews ALL

The hotel stay was very nice, but the problems with the airco (not able to change temperature, and the last night not working at all) could not be fixed.

Dear Mr. V., Thank you for your recent stay at SO/ Vienna! We are glad that you spent an enjoyable moment at our hotel. The mentioned challenges you experienced with the air conditiong system in your room have been shared immediately with our Engineering team. They will look into this matter in order to avoid such uncomfortable situation in the future. Besides, our Neat & Tidy team has been sensitized to also check technical equipment when cleaning the room so that the Engineering team can intervene before our guests arrive. Please kindly accept our sincere apologies for the disturbance! We hope to welcome you back soon with us. Kind regards, SO/ Vienna Management

Couple nights in Vienna

TripAdvisor rating 3.0/5

hkniitty Business - 21/11/2021 TripAdvisor review

Stayed before also SO. Now realized the service was not so good. Not welcome drink. And some problems with the check in and check out. Finally made it. Bed was not good. Muggy. Perhaps old already? Next time consider other hotel in Vienna.

Dear hkniitty, Thank you for sharing your feedback about your recent visit at SO/ Vienna ! We regret that we didn't provide an attentive and personalized service during your last stay with us. Please be assured that our high service standards didn't change due to the lifestyle brand SO/. I have spoken to the operational managers for implementing the necessary actions to fulfill our host role. Besides, we are sorry for the poor experience you had with our "MyBed". We offer our guests the "MyBed" concept which consists of two mattresses and a cover made out of down. Due to the additional cover, the bed is extra soft and it feels like sleeping on air. Our Neat & Tidy team can remove this extra down cover for your next stay of course, so that you can enjoy again a good night’s rest. Furthermore, we will rely on new training sessions to ensure that the bed is correctly prepared. We kindly apologize for the inconveniences! We would be more than happy to welcome you back soon with us in order to prepare you a more enjoyable experience. Do not hesitate to contact us when travelling back to Vienna. Kind regards, Christian E. Klaus General Manager SO/ Vienna

great stff, strange rooms and interior

TripAdvisor rating 4.0/5

anveis2020 21/11/2021 TripAdvisor review

Funny hotel architecture - huge empty unused space. The studio room was very dark, black walls, little light in all respects. Maybe very avantguarde but not easy and cosy.. The staff was good. The spa - rather strange - jacuzzi with a sight of the town, but it is all steamed...

Dear anveis2020, Thank you for sharing your feedback after your stay at SO/ Vienna! We truly regret that you didn’t feel comfortable with the modern room design and the layout of different areas at the hotel. Indeed, the monochrome and puristic look is unusual and a matter of taste. Perhaps a brighter room would better suit your preferences. We would be more than happy to show you our different room categories at a future stay. Nevertheless, we kindly appreciate your positive comment about our staff. Of course, we would be greatly delighted to have again the opportunity to get you enthousiastic about your hotel. Do not hesitate to contact us for further advice regarding our accommodation. Kind regards, Christian E. Klaus General Manager SO/ Vienna

Great staff but a strange hotel

Customer review rating 3.5/5

Andrejs Families - 20/11/2021 Confirmed reviews ALL

A strange, perhaps "too modern" hotel. Studio - mostly black, rather dark - little lighting, badly planned. Spa zone - jacuzzi -ok, but the windows misty, so you cannot see the town, hammam again black and dull. Enormous spaces in the hotel ridiculously empty and underused. The staff was most helpful.

Dear Mr. V., Thank you for your recent stay at SO/ Vienna! It saddens us that you didn’t feel comfortable with the modern room design and the layout of different areas at the hotel. Indeed, the monochrome and puristic look is unusual and a matter of taste. Perhaps a brighter room would better suit your preferences. We would be more than happy to show you our different room categories at a future stay. Unfortunately, you experienced some difficulties at check-in and check-out in regards to your Suite Night Upgrade and the invoice. Of course, our Front Office Manager has been informed about your feedback and will certainly do a follow up with the team for improving our service concept. However, we would be grateful if you can, in addtion to your comments in the survey, share more details with us. Please accept our sincere apologies for the inconveniences! We would be greatly delighted to welcome you back soon with us in order to have the opportunity to prepare you a more pleasant experience. Kind regards, SO/ Vienna Management

Marek

TripAdvisor rating 4.0/5

Marek T 18/11/2021 TripAdvisor review

I love comfort, but I maybe took big chunk booking Lofty. Apartment is really waste. Still I have missed a desk and to work I had to use dining table. Desk would be great addition. That space would also provide more sockets, as placement now is quite limited and one must pull cables here and there. Lightning in living room is also modest. And it takes time to get used to way how switches work. From this point not best option to book for business trip. Room deserves also some general cleaning, peanuts found in sofa, dust behind bed. Other than that, place was lively and welcoming. Was surprised about number of people around and great atmosphere. Staff needs to pay more attention on details, in this kind of hotel I expect better service. I spent time at reception upon my arrival despite I did online check in, what was not noticed by lady on duty. Check out was without issue. Booked table in restaurant only to find later that window tables are only available to book online. Keep this in mind :) if you plan to have dinner. Breakfast was ok. Again it comes to staff, which seems to lack training and confidence. Dinner was also mediocre, taste great but was not top. I suggested to Chef include more vegetables to be served with meat courses. Better wine for steak (pairing) could be selected. I understand it`s great to promote local but did not help to have French whites and Austrian red when I believe decent whites are found around Austria and great meat would deserve better wine. Keep in mind booking Spa ahead, it`s been busy.

Dear Marekgary, Thank you for sharing your feedback about your stay at SO/ Vienna! We regret to read that you didn't feel comfortable in our SO Lofty Suite, especially for work. It would be our pleasure to suggest you another room category with better layout for a working station when travelling back to Vienna. Please do not hesitate to contact us directly that we can advise depending on your preferences. We kindly apologize for the negligence in regards to the room cleaning. Indeed, all corners of the room should be checked when preparing the room. Please be assured that this has been addressed to our Neat & Tidy team. Thank you for informing us about the long check-in process. Indeed, the team should clearly identify the guests with online check-in in order to adapt their course of action. Our Front Office Manager will schedule training sessions for improving the knowledge and the quality of service. Your comments regarding your dinner at Das LOFT have been shared with our Director of Wine & Dine and our Head Chef. We regret that the wine selection didn’t meet your expectations. Our team will be trained as well for a more attentive and courteous service. Being sorry for not reserving you a window table, we will review the communication and process concerning this matter. As window tables are in great demand, we unfortunately can’t satisfy every guest. But we should strive to provide our house guests with this benefit whenever possible. We kindly apologize for the inconveniences and we hope to see you soon again. Kind regards, Christian E. Klaus, General Manager SO/ Vienna

Beautiful room - great location

Customer review rating 5.0/5

Tina Business - 17/11/2021 Confirmed reviews ALL

Lovely rooftop bar, fun room with little thoughtful touches that made it perfect! Excellent and efficient service.

Dear Mr. de Gabriele, Thank you for your recent stay at SO/ Vienna! We are delighted that you spent a wonderful time at our hotel. Your positive assessment and your nice words are very much appreciated and have been shared with the team We are looking forward to your next stay with us. Kind regards, SO/ Vienna Management

All, they promised, is kept.

Customer review rating 4.5/5

Marek Solo - 17/11/2021 Confirmed reviews ALL

I love comfort, but booking Lofty I took huge chunk, this was way to big room. Despite size of room I missed desk, best would be if incorporated in bed room. Without desk there is not so many socket at convenient locations as well as lightning in living room could be brighter. It takes while to get used to how light switches work around the room. A/C in room quite noisy. Weekend in hotel was busy and vibrant, staff friendly, quite change to recent months. I was surprised that despite reservation I could not get table by window in restaurant for dinner, I was told window table only by online reservations. Dinner itself was very nice. I would suggest to include little extra vegetables to meat courses on tasting menu as well as see if red wine with menu can be change for better (I agree going local is in fashion, but to have French white, while better whites can be found in Austria), definitely there nice Italian wines with this characteristics. Also service in restaurant could be better, I see room for training there.

Dear Mr. T., Thank you for your recent stay at SO/ Vienna! It saddens to read that your welcome and dinner experience didn’t meet completely our high-level standards. Thank you for informing us about the long check-in process. Indeed, the team should clearly identify the guests with online check-in in order to adapt their course of action. Our Front Office Manager will schedule training sessions for improving the knowledge and the quality of service. Your comments regarding your dinner at Das LOFT have been shared with our Director of Wine & Dine and our Head Chef. We regret that the wine selection didn’t meet your expectations. Our team will be trained as well for a more attentive and courteous service. Being sorry for not reserving you a window table, we will review the communication and process concerning this matter. As window tables are in great demand, we unfortunately can’t satisfy every guest. But we should strive to provide our house guests with this benefit. We would be more than happy to suggest you another room category with better layout for a working station when travelling back to Vienna. Please do not hesitate to contact us directly. We kindly apologize for the inconveniences and we hope to see you soon again. Kind regards, SO/ Vienna Management

One of my favorite hotels

Customer review rating 4.5/5

A. M. Business - 16/11/2021 Confirmed reviews ALL

Nice welcome from staff . I used to stay there every month but stopped for 2 years because Of Covid . Upgraded me to a nice room and they were most attentive throughout.

Dear Mr. M., Thank you for your recent stay at SO/ Vienna! It was a great pleasure to welcome you back after two years. We are glad that you spent a pleasant moment at our hotel enjoying the upgrade and the attentive service. Of course, the technical difficulties you experienced are embarrassing as we didn’t fix them since your last stay. We kindly apologize for the inconvenience. Our Chief Engineer will look into this matter and review the settings as well as the offer for channels from our provider. Please do not hesitate to inform us about the missing channels which you prefer to have in the selection list. This would give us an indication for a future adjustment. Nevertheless, we hope to see you soon again. Kind regards, SO/ Vienna Management

Amazing hotel at fabulous location

TripAdvisor rating 5.0/5

MiskoR70 20/10/2021 TripAdvisor review

So/Vienna is located at incredible location, right by the main city attractions, and guests have a wonderful view from the rooms overlooking the St. Stephan cathedral. Breakfast is excellent at the LOFT, restaurant at the top floor - where you can enjoy 360 view of the Vienna.

Dear MiskoR70, Thank you for sharing your feedback! We are glad that you had a wonderful stay with us enjoying our breakfast offer and the stunning views over the city. It would be a great pleasure to welcome you back soon again at SO/ Vienna. Kind regards, Christian E. Klaus General Manager SO/ Vienna

Amazing hotel one of my best accor experiences

TripAdvisor rating 5.0/5

Passport116709 Business - 18/10/2021 TripAdvisor review

From the first to the very last minute it was a perfect experience. This is definietly the best hotel in Vienna. Do not miss the bar and restaurant at the 18th floor (even if you are not a resident of the hotel).

Dear Passport116709, Thank you for your recent stay at SO/ Vienna! We are delighted that you had a wonderful experience at our hotel. Your positive assessment and your nice feedback are very much appreciated. Indeed, our restaurant & bar Das LOFT is open for external guests as well. We hope to see you soon again. Kind regards, Christian E. Klaus General Manager SO/ Vienna

SO/ cool in Vienna

TripAdvisor rating 5.0/5

gst0101ATS Business - 10/02/2021 TripAdvisor review

Arriving in an empty hotel is very unusual, but it is the difficult reality now. I was greeted warmly and friendly, the room was prepared and check in was very smooth. I had a beautiful room overlooking the city with a welcome greeting from management. For my business meeting everything was perfectly arranged and catered for. Unfortunately I could not enjoy the highlight of the hotel - the loft restaurant on the top floor which boasts stunning views over the city, and normally exquisite food and great drinks and music. Breakfast through roomservice was equally good, as expected and check out and departure friendly and efficient as always. I hope business will be better for this and all other hotels and restaurants. Until then stay safe, SO/ Vienna. Thank you

Dear gst0101ATS, Thank you very much for sharing your positive feedback! I am delighted that you spent a wonderful stay with us enjoying our meeting facilities and the beautiful city view. Your nice nice words about our friendly and welcoming service are very much appreciated. We are looking forward to seeing you soon again at SO/ Vienna, stay safe! Kind regards, Christian Klaus General Manager SO/ Vienna

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