SO/ Vienna Hotel

Very nice hotel - but the morning breakfast service could be better.

We've had an amazing stay. The rooms were clean and well equipped. The view was great. The staff was friendly.

This hotel is well located, with beautiful rooms and a gorgeous rooftop bar and restaurant. I can’t say enough that we were SO impressed by the staff and amenities. Highly recommended!!

My stay at SO/ was great and I always choose Sofitel with trust. The room looked great, the bed super comfortable, the view is amazing and the breakfast one of the best. However, in my room (1304) there were many stains on the chair and the armchair, which made me not want to sit on them. I think they should be replaced or cleaned, because it kind of ruins the beauty of the room. For a 5* hotel, stains on the chairs should not exist/be visible. I took some photos too, but unfortunately I cannot attach them here. Otherwise, nothing to complain about :)

Clean, helpful staff. Uncomfortabke bed with a bump in the middle.

The hotel is located in very center of Vienna, with amazing views of the whole city. The rooms are spacious and very modern. Hotel staff has been ewxtremely attentive and friendly. Outstanding experience.

Best view , great interior and super loft

Hi mr klaus, we loved your hotel, it was a great pleasure to stay there and we loved viena so much. Everything was fine, the room,the view, breakfast was delicious...but most important thing is your staff!!! I dont remember all the names, but I won't forget Boris,Mohamed, Helene, Natalie and Kamil... They were nice, always smiling and helpful. You should be prude of them!!! Your hotel is 5 stars, but the staff make it 10 stars!!! With all respects...A. Rinat and Itshak from ISRAEL.

The rooms was huge (suite) and the hotel staff were all extremely nice. Had a great experience.

Dear General Manager, Many thanks for all the efforts taken to make our stay as comfortable as possible. The hotel is a compliment in the hotelbusiness and service- and friendliness wise one of the best! As previous hotel owner and person with a lot of knowledge about classified hotels and it's obligations I know your 5-stars are more than deserved. You are very dedicated in everything, to the details... My compliments! If you have an employee of the month program I also like to mention Dale, the concierge for. job well done. I will come back for sure in the future and contact you personally. With regards, Edwin.

Arriving in an empty hotel is very unusual, but it is the difficult reality now. I was greeted warmly and friendly, the room was prepared and check in was very smooth. I had a beautiful room overlooking the city with a welcome greeting from management. For my business meeting everything was perfectly arranged and catered for. Unfortunately I could not enjoy the highlight of the hotel - the loft restaurant on the top floor which boasts stunning views over the city, and normally exquisite food and great drinks and music. Breakfast through roomservice was equally good, as expected and check out and departure friendly and efficient as always. I hope business will be better for this and all other hotels and restaurants. Until then stay safe, SO/ Vienna. Thank you

Extraordinary room (view, furniture, amenities, coffee); exception - led tv with broken screen Amaizing breakfast Nice bar athmosphere and view Friendly staff but some hygene problems for one of the breakfast waiters;

The most beautiful panoramic view of Vienna only in this hotel! I have stayed at this hotel many times, the hotel is perfectly located within walking distance to all the places of interest, an excellent breakfast in a restaurant with panoramic views of Vienna, stylish, laconic rooms with comfortable beds and a spacious bathroom. Pleasant and attentive staff, but the hotel management began to more formally treat regular guests, as for the Platinum member, if you had always done a double upgrade before, if it was possible, now everything is done clearly according to the rules, only one category more, maybe this is due to more stringent rules! .. It is unusual to encounter such a formal attitude in French Accor hotels , the impression is that they have become German and everything is done clearly according to the rules and a step to the side! .. So everything is fine, thank you very much to the entire hotel team, we will come again!

If you dont have problem to pay 250e per night ,for sure this is your choice . Rooms are very nice and clean,with grek view. But i think best thing in hotel were people from stuff... reception,bar,restaurant . They are very kind and pleasant . Also cocktails in bar are great!

Despite being promised a kingsize bed we had two single bed that drove apart during night leaving us falling in between. Service were we complained the next morning did not offer any help but told us we should have informed them during night, and mails we’re not being answered.