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SO/ Vienna Hotel

Customer review rating 4.6/5 8,860 reviews

ALLSAFE approved hotel

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SO/ Vienna
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+ 25 Services

Hotel extras

  • An LCAH SAFE certified hotel

  • Extravagant, luxurious Lifestyle hotel

  • Ideal location in the heart of the city

  • The LOFT Restaurant, Bar & Lounge with 360° views of the city

  • Eight meeting rooms for every occasion with natural lighting

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Beauty salon
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
  • Other sports activities
Business services
  • 8 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

SO/ Vienna

Praterstrasse 1
1020 vienna
austria

Tel: +431906160

Fax: (+43)1/906162000

Check-in from 15h00

Check out up to 12h00

  • Flughafenbus :  2A Flughafenbus Schwedenplatz

  • Subway :  U1, U4 Schwedenplatz

  • Tram :  1, 2 Schwedenplatz

  • By plane

    FLUGHAFEN VIENNA At 18.6km / 11.56 miles

  • By car

    A23 Südosttangente At 1.7km / 1.06 miles

  • By train

    RAILWAY STATION At 7km / 4.35 miles

  • By train

    Westbahnhof At 6.2km / 3.85 miles

GPS :48.212654, 16.379287

Our accommodation(s)

The 156 rooms and 26 suites at this luxury Vienna hotel are elegant and monochromatic. The modern hotel rooms and suites all offer a view of Vienna city center.

SO COSY, 1 Queen Bed, Ferris Wheel view

Accessible room
  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: Panorama view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SO COMFY, 1 King Size Bed, view of St. Stephen's Cathedral

Accessible room
  • Max. number of persons: 3
  • Area: From 37 / 398 sq ft
  • Views: Panorama view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SO URBAN, 2 Double Size Beds, view of the Ferris wheel

Accessible room
  • Max. number of persons: 3
  • Area: From 43 / 463 sq ft
  • Views: Panorama view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

DAS LOFT

Type of cuisine: International

Enjoy haute cuisine in a top Viennese restaurant looking out over the city rooftops: innovative dishes using the finest local ingredients.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

DAS LOFT BAR & LOUNGE

Take in the beautiful views across Vienna while relaxing in Das LOFT bar and lounge. Choose your favorite drink from the wide range of colorful cocktails on offer and a large selection of wines from around the world.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

BAR/terre

THERE ARE MOMENTS.. Vibrant. Relaxed. Happy. Moments you want to enjoy. For these, there is a place BAR/terre on the ground floor of the SO/ Vienna. But once you're here, you will be reluctant to go home.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 248

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
SO/ Vienna

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,860 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,665 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

City Centre

Customer review rating 5.0/5

Carl C. Business - 24/03/2021 Confirmed reviews ALL

Great location , 10 minutes walk from the centre , rooms clean and spotless , well looked after by Florian and his Staff nothing was too much trouble , highly recommended and 5stars plus

Dear Mr. C., Thank you for sending us your feedback! It was a real pleasure to receive you as an ALL Diamond member at our property and to prepare you a wonderful stay. Your nice words are very much appreciated and have been shared with the team, especially with Florian. We are looking forward to welcoming you back soon at SO/ Vienna. Please do not hesitate to contact us if we can be of any further assistance. Kind regards, SO/ Vienna Management

SO/ cool in Vienna

TripAdvisor rating 5.0/5

gst0101ATS Business - 10/02/2021 TripAdvisor review

Arriving in an empty hotel is very unusual, but it is the difficult reality now. I was greeted warmly and friendly, the room was prepared and check in was very smooth. I had a beautiful room overlooking the city with a welcome greeting from management. For my business meeting everything was perfectly arranged and catered for. Unfortunately I could not enjoy the highlight of the hotel - the loft restaurant on the top floor which boasts stunning views over the city, and normally exquisite food and great drinks and music. Breakfast through roomservice was equally good, as expected and check out and departure friendly and efficient as always. I hope business will be better for this and all other hotels and restaurants. Until then stay safe, SO/ Vienna. Thank you

Dear gst0101ATS, Thank you very much for sharing your positive feedback! I am delighted that you spent a wonderful stay with us enjoying our meeting facilities and the beautiful city view. Your nice nice words about our friendly and welcoming service are very much appreciated. We are looking forward to seeing you soon again at SO/ Vienna, stay safe! Kind regards, Christian Klaus General Manager SO/ Vienna

Satisfactory stay

Customer review rating 4.0/5

Oliver Business - 10/11/2020 Confirmed reviews ALL

The front desk was very nice. However the bed matress was very old and sort of dented. The room service breakfast did not match the items i had chosen and the coffee was ice cold.

Dear Mr. T., Thank you for taking the time to fill in our online survey. We are glad that overall you spent a pleasant stay with us. Your nice feedback about our reception service has been shared with the team, of course. Being sorry for the negligence at breakfast service, we have informed our In Room Dining Manager to review the incident with the team member concernend. We also regret your poor sleeping experience due to the dented matress. Our SO Neat & Tidy Manager will look into this in order to avoid such situation the future. We kindly apologize for the inconveniences caused and we hope to welcome you back soon at our property for preparing you an excellent SO/ Vienna experience. Kind regards, SO/ Vienna Management

5 STAR experience all the way!

Customer review rating 5.0/5

Michelle M. Couples - 06/11/2020 Confirmed reviews ALL

From the moment we arrived we were afforded the most attentive, professional and welcoming service. Our room was divine and the dining service was extremely enjoyable. We celebrated our anniversary soaking in the beautiful city of Vienna under the canopy of the most beautiful moving art work - breathtakingly beautiful! We will be back one day!

Dear Mrs. M., Thank you for taking the time to fill in our online survey! We are delighted that you fully enjoyed your stay with us. Your nice words had been shared with the entire team, of course. We appreciate your positive assessment and we are looking forward to welcoming you back soon at SO/ Vienna. Kind regards, SO/ Vienna Management

Well located, perfect service

Customer review rating 5.0/5

Philipp P. Couples - 27/09/2020 Confirmed reviews ALL

I was absolutely happy about the stay. Staff was super welcoming, room was extremely nice and clean. The stay was super peaceful

Sehr geehrter Herr P., vielen Dank, dass Sie sich die Zeit genommen haben, unseren Online-Fragebogen auszufüllen. Es freut uns sehr, dass Sie einen schönen Aufenthalt hatten und mit unserem Service rundum zufrieden waren. Ihre netten Worte zu unserem Service und den Mitarbeitern haben wir gerne mit dem Team geteilt. Wir schätzen Ihre positive Bewertung und hoffen, Sie bald wieder im SO/ Vienna willkommen heißen zu dürfen. Mit herzlichen Grüßen, SO/ Vienna Management

A first experience

Customer review rating 4.0/5

Daniel Business - 14/09/2020 Confirmed reviews ALL

Had a nice journey at the So vienna. The only thing first day breakfast was not a success, i had to wait 25 min for a coffee and received my meal after 7 other customers arrived after me. NEvertheless i came back on day after and they tried to recover the mess. Room nice , room service not working after 22 H( ? ). This is not ht ebest hotel i was but they tries their best.

Cher Monsieur A., Nous vous remercions d'avoir pris le temps de remplir notre questionnaire en ligne. Nous sommes ravis que vous avez passé globalement un agréable séjour. Cependant, il est regrettable que nous n'avons pas pu vous préparer une belle expérience au petit déjeuner. Notre responsable du restaurant va revoir le déroulement du service avec son équipe afin d'éviter les temps d'attente pour nos clients. Nous nous excusons pour les inconvénients causés. Suite à la situation de COVID-19 et par conséquent une faible demande, nous avons dû réduire les horaires du room-service allant actuellement de midi à 18h. Nous espérons bien sûr de proposer à nos clients les horaires habituelles dès la détente de la situation et lors d’une augmentation de la demande. Nous espérons de vous recevoir bientôt à nouveau au SO/ Vienna pour vous convaincre de notre haut niveau de service. Bien à vous, SO/ Vienna Management

Amazing place to stay

Customer review rating 5.0/5

Denisa F. Couples - 12/09/2020 Confirmed reviews ALL

My stay was excellent! Beautiful pure white&clean room with all 5*amenities, very tasty breakfast with amazing view to St.Stephane catedral and THANK YOU - Florian fir your friendliness and professionalism. I will definitely come back.

Dear Mrs. F., Thank you for taking the time to fill in our online survey. We are delighted that you fully enjoyed your stay with us. Your positive feedback is very much appreciated and has been shared with the team, especially with Florian, of course. We are looking forward to welcoming you back soon at SO/Vienna. Kind regards, SO/ Vienna Management

good stay

Customer review rating 4.5/5

E. Business - 10/09/2020 Confirmed reviews ALL

good

Sehr geehrter Herr E., vielen Dank für Ihren erneuten Besuch bei uns! Es freut uns, dass Sie einen angenehmen Aufenthalt hatten und mit unserem Service sehr zufrieden waren. Wir schätzen Ihre positive Bewertung und hoffen, Sie bald wieder im SO/ Vienna willkommen heißen zu dürfen. Mit herzlichen Grüßen, SO/ Vienna Management

Perfect stay in perfect place

Customer review rating 5.0/5

Ali Couples - 28/08/2020 Confirmed reviews ALL

Everything was perfect Comfort, cleanliness, location .. I class it as the best place there!!

Dear Mr. B., Thank you for taking the time to fill in our online survey. We are delighted that you fully enjoyed your stay at SO/ Vienna. Your positive feedback is very much appreciated and has been shared with the team, of course. We are looking forward to welcoming you back soon with us. Kind regards, SO/ Vienna Management

Terrible experience - shouldn't even have 3 stars.

Customer review rating 0.5/5

Mark V. Couples - 24/08/2020 Confirmed reviews ALL

Extremely dissatisfied with our stay. WE were unable to use the audio player in the bedroom as it was broken. We were unable to call downstairs to fix it because the phone was broken. Walked downstairs to ask for it to be fixed and to order room service - was told there is no one to fix anything in the evening and no room service. Im sorry is this not meant to be a 5 Star hotel? Terribly dissapointing

Dear Mr. V., Thank you for taking the time to fill in our online survey. We truly regret your disappointment regarding your stay at SO/ Vienna. Indeed, the equipment should be checked before the guests' arrival. This is an unnecessary inconvenience at the expense of our guests. Our SO Neat & Tidy manager has reviewed the service standards with her team in order to prevent this from happening in the future. Besides, she has focused on additional training for cleaning procedures. Due to the current situation, we have reduced different service options to reinforce the safety of our guests (for example turn down service, the guest room is only entered for the cleaning service). But we also have to consider economical aspects depending on current demand. Therefore, we offer room-service only from 12 till 6 pm. We always try to accommodate the requests during the evening and it is regrettable that we didn’t manage your order. Of course, we hope to extend the service hours in the next weeks when demand is increasing for providing again the usual range of services to our guests. We kindly apologize for the negligence and would like to offer you a room upgrade to our SO COMFY room with view over the city and St. Stephens’s cathedral for a future stay. Please contact the assistant to General Manager Ms. Christina Hager (ch…) for the booking. She will take care of your reservation. We hope to welcome you back soon in order to prepare you a nice SO/ Vienna experience. Kind regards, SO/ Vienna Management

Perfect stay

Customer review rating 5.0/5

Christina D. Couples - 23/08/2020 Confirmed reviews ALL

Overall, we had a very nice stay at the SO/ Vienna. Our room was well equipped and we loved the cozy bed. Both the breakfast and the staff surprised us in a very positive way. We expected everything to be perfect and so it was. Thank you for this awesome stay!

Dear Mrs. D., Thank you for taking the time to fill in our online survey. We are delighted that you spent a wonderful stay with us enjoying the bed comfort and our breakfast at Das LOFT restaurant. Your positive feedback is very much appreciated and has been shared with the team. We hope to welcome you back soon with us. Kind regards, SO/ Vienna Management

Good stay

Customer review rating 4.0/5

Elena Families - 22/08/2020 Confirmed reviews ALL

It was ok but the cosmetics were horror - low quality, smells ugly - and we asked a specific room at 17th floor and your staff from reservation department wasn't cared about my request.

Dear Mrs. D., Thank you for staying at SO/ Vienna once again! We are glad that overall you spent a pleasant stay with us. Nevertheless, we are sorry for your disappointment regarding the room allocation. The suite on the 17th floor was occupied, therefore we have accommodated you one floor below. We can’t guarantee any specific floor as the suites are allocated on different floors and we have to accommodate our guests depending on availability. Of course, we strive to meet our guest’s expectations and it is unfortunate that we weren’t able to offer you the suite on the 17th floor. Besides, it is regrettable that you didn't enjoy our bath amenities. Since the rebranding from Sofitel to SO/ in 2018, we have adapted our offers and have implemented a new sustainable product line called [comfort zone] coming from Italy which fits together with our new Spa products as well. Thank you for informing us about the negligent cleaning service. Our SO Neat & Tidy Manager will review the service standards with her team and set additional training. Our Just Say SO Manager also will implement training for improving the attitude and our welcome experience. Due to the corona virus and different recommendations from the Austrian government and Hotel Association, the hygiene standards have been extended and we have reinforced our cleaning measures. Depending on the infrastructure and also a quite low demand during summer, we had to adapt our breakfast offer. Instead of a buffet, we offer some packages and a wide selection of à la carte items. We currently work on a buffet solution for the next months in order to offer our guest’s again the usual buffet while respecting all measures to keep our guests and employees safe. We kindly apologize for the inconveniences caused and we hope to welcome you back soon with us in order to convince you of our high service level. Kind regards, SO/ Vienna Mangagement

Well located & good stay

Customer review rating 4.5/5

Anonymous Friends - 10/08/2020 Confirmed reviews ALL

We were transffered from MGallery to SO/ Vienna. It was unexpected experience but it is amazing. The room is stylish and we have a nice view from our room to see Vienna. From day to night, you see how Vienna is changing. The bed is super comfortable. We even think about buying the same. The staff were super helpful and friendly.

Dear Mr. K., Thank you for taking the time to fill in our online survey. We are delighted that you were fully satisfied with our services and facilities. Your positive feedback is very much appreciated and has been shared with the team, of course. It was a pleasure to welcome you at SO/ Vienna and we hope to see you soon again. Kind regards, SO/ Vienna Management

Very good location, very nice rooftop dining place

Customer review rating 4.5/5

Jean-daniel P. Families - 10/08/2020 Confirmed reviews ALL

Very nice and clean room with great city view, lots of space, modern design and comfortable bed

Dear Mr. P., Thank you for taking the time to fill in our online survey. We are delighted that you were very satisfied with your stay at SO/ Vienna enjoying the modern design and bed comfort. Nevertheless, we regret the missing cleanliness at the restaurant during breakfast. Our restaurant manager will review the standards with his team and ensure a proper cleaning of the tables and the floor. Please accept our apologies for the inconvenience caused. We are looking forward to welcoming you back soon with us. Kind regards, SO/ Vienna Management

Nice stay

Customer review rating 5.0/5

Cyrus Families - 03/08/2020 Confirmed reviews ALL

The staff were very friendly and helpful. Social distancing and cleanliness were well maintained. The breakfast room was understaffed for the number of guests and could have done with an additional pair of hands. The staff were however pleasant and did their best.

Dear Mr. S., Thank you for taking the time to fill in our online survey. We are delighted to read that you spent a pleasant stay with us. Besides, we appreciate your positive feedback regarding our new hygiene measures. Nevertheless, I truly regret the waiting time and lack of service during breakfast. Our Wine & Dine Manager has been informed and he will review the operational procedures and staff scheduling. I kindly apologize for the inconveniences caused. We hope to welcome you back soon at SO/ Vienna in order to prepare you a nice breakfast experience. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Good stay,

Customer review rating 4.0/5

Olivier L. Families - 01/08/2020 Confirmed reviews ALL

Good experience Special mention to bar tender on rooftop restaurant. This guy is great !

Dear Mr. L., Thank you for taking the time to fill in our online survey. We are delighted that you spent a pleasant moment at SO/ Vienna enjoying as well our Das LOFT bar. Your positive feedback about one of our bartenders has been shared with the team! Being sorry for the challenges you had at check-in, I have forwarded your remarks to our Welcome Manager. He checked the amount of your deposit (EUR 2367) and indeed, it was to high. We made a mistake for which I kindly apologize. He will review the procedure with his team in order to avoid this from happening in the future. The total amount has been released of course at check-out. I gladly thank you for your feedback regarding the missing fresh coffee in the morning. We hope to welcome you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

High standard services

TripAdvisor rating 5.0/5

DanBucharest2012 21/02/2020 TripAdvisor review

Extraordinary room (view, furniture, amenities, coffee); exception - led tv with broken screen Amaizing breakfast Nice bar athmosphere and view Friendly staff but some hygene problems for one of the breakfast waiters;

Dear DanBucharest2012, Thank you for sharing your positive feedback! We are delighted that you had an excellent stay at SO/ Vienna enjoying the modern room design and the breakfast offer. However, I am sorry for the broken screen and the negligent appearance of one of our breakfast waiters. I will address these matters to the managers concerned. Please accept my apologies for the inconveniences caused. We are looking forward to welcoming you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

The most beautiful panoramic view of Vienna

TripAdvisor rating 5.0/5

SERGE K Family - 11/01/2020 TripAdvisor review

The most beautiful panoramic view of Vienna only in this hotel! I have stayed at this hotel many times, the hotel is perfectly located within walking distance to all the places of interest, an excellent breakfast in a restaurant with panoramic views of Vienna, stylish, laconic rooms with comfortable beds and a spacious bathroom. Pleasant and attentive staff, but the hotel management began to more formally treat regular guests, as for the Platinum member, if you had always done a double upgrade before, if it was possible, now everything is done clearly according to the rules, only one category more, maybe this is due to more stringent rules! .. It is unusual to encounter such a formal attitude in French Accor hotels , the impression is that they have become German and everything is done clearly according to the rules and a step to the side! .. So everything is fine, thank you very much to the entire hotel team, we will come again!

Dear SERGE K, Thank you for visiting us again and for sharing your experience! We are delighted that you had an enjoyable stay at SO/ Vienna. Your nice words about our breakfast, the rooms and our staff are very much appreciated. Of course, we want to upgrade our Accor members guests in the next room category. But depending on availability, we aren't able to do arrange this for all the stays. I am sorry if the check-in was too formal and you didn't feel welcome. Our Welcome Manager has been informed about your feedback and he will review our welcome experience with his team, especially for recognizing more our loyal Accor guests. We are looking forward to welcoming you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Great.

TripAdvisor rating 5.0/5

bs282019 Couples - 20/11/2019 TripAdvisor review

If you dont have problem to pay 250e per night ,for sure this is your choice . Rooms are very nice and clean,with grek view. But i think best thing in hotel were people from stuff... reception,bar,restaurant . They are very kind and pleasant . Also cocktails in bar are great!

Dear bs282019, Thank you for sharing your positive experience! We are delighted that you had an excellent stay at SO/ Vienna enjoying the room and the great view over the city. Your nice words about our staff are also very much appreciated. We are looking forward to welcoming you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Service and bed

TripAdvisor rating 1.0/5

Ambassador680635 Couples - 18/11/2019 TripAdvisor review

Despite being promised a kingsize bed we had two single bed that drove apart during night leaving us falling in between. Service were we complained the next morning did not offer any help but told us we should have informed them during night, and mails we’re not being answered.

Dear Ambassador680635, Thank you for sharing your feedback about your stay at SO/ Vienna! We are truly sorry that you experienced this unpleasant situation. The single beds should be prepared accordingly in order to avoid both beds from falling apart. I apologize for the missing carefulness of our SO Neat & Tidy team. This should certainly not be allowed to happen and please be assured that I have reminded the team to be more attentive regarding those kind of details. I regret that our Welcome Team wasn't helpful and didn't inform you properly about this mistake. Please do not hesitate to communicate us such an annoying incident. We always strive to correct our error or to offer an alternative to our guests. Again, we are sorry for the inconveniences caused and we hope to welcome you back soon with us in order to prepare you an enjoyable experience. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

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