The hotel and restaurant are open to all guests. Upon check-in, a vaccination certificate, negative test or proof of recovery from a Covid illness must be presented. A visit to Das LOFT is also possible again under safety and hygiene measures. For this purpose, we of course strictly adhere to the requirements of the Austrian government. Thank you for your understanding. We look forward to seeing you!

SO/ Vienna Hotel

Name: SO/ Vienna
Address: Vienna, 1020, AUSTRIA
Telephone: (+43)1/906160
Rating: 4.6

Customer review rating 4.6/5 9,250 reviews

ALLSAFE approved hotel

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+ 20 Services

SO/ Vienna Hotel

We have intensified hygiene and preventive measures to ensure your safety. The ALLSAFE label stands for our cleanliness standards and ensures that these are adhered to in the hotel. Christian Klaus

Christian Klaus, Hotel Manager

SO/ Vienna is so lively, expressive and energetic so that even experienced travelers are constantly fascinated. The playful and consciously deliberately rebellious interpretation of luxury makes it a dazzling addition to the local hotel scene. Award-winning cuisine and an impressive view over Vienna are part of the "Just Say SO" Service.

SO/ VIENNA has a spectacular view over Vienna and St Stephen's Cathedral. The Donaukanal's unusual bars aren't only for sun-seeking locals. Discover Vienna's lifestyle and culture. Take a walk along the canal to see the exciting street art along the canal and visit the Old Town and its attractions. Vienna's Prater is also close to SO/VIENNA and invites you to visit.

What makes Vienna special is the fascinating combination of old and new. This is how you come across new architecture in traditional buildings. Art lovers will also find a young, aspiring art scene here.

Hotel extras

An LCAH SAFE certified hotel
Extravagant, luxurious Lifestyle hotel
Ideal location in the heart of the city
The LOFT Restaurant, Bar & Lounge with 360° views of the city
Eight meeting rooms for every occasion with natural lighting

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

SO/ Vienna

Praterstrasse 1
1020 vienna
austria

Tel: +431906160

Fax: (+43)1/906162000

Check-in from 15h00

Check out up to 12h00

Flughafenbus : 2A Flughafenbus Schwedenplatz
Subway : U1, U4 Schwedenplatz
Tram : 1, 2 Schwedenplatz

By plane
FLUGHAFEN VIENNA At 18.6km / 11.56 miles
By car
A23 Südosttangente At 1.7km / 1.06 miles
By train
RAILWAY STATION At 7km / 4.35 miles
By train
Westbahnhof At 6.2km / 3.85 miles

GPS :48.212654, 16.379287

Hotel services

DAS LOFT

Enjoy haute cuisine in a top Viennese restaurant looking out over the city rooftops: innovative dishes using the finest local ingredients.

Services in the hotel and nearby

Check-in from 15h00 - Check out up to 12h00

In summary

Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

One Restaurant
One Bar
Breakfast
- Breakfast à la carte
Room service
- Cold snacks
- Hot meals

9 Meeting rooms
Business Center
- Business center is wheelchair accessible
- Self service business center

Wheelchair accessible hotel

Hotel informations
- 182 rooms
- 4 rooms for people with reduced mobility
- No family room
- 30 connecting rooms
- 182 non-smoking rooms
- 18 floors
Languages spoken at the hotel
- Arabic
- German
- English
- Spanish
- French
Laundry / Valet Services
- Dry cleaning / Ironing
Wi-Fi
- High speed transmission line
- WiFi in the communal areas
- High Speed WiFi
- WiFi at the hotel
- High Speed internet Additional charge
Air conditioning
- Air Conditioning
Reduced mobility Facilities
100% Non Smoking Property
Check In & Check-out facilities
- Late Checkout
- Express check-out
- Express check-in
Porter
- Porter
Concierge
- Concierge
Desk equipment available
- Umbrellas

Sofitel Parking Additional charge
- On site
- 57 parking spaces
- Private

SO/ FIT
- On site
- Hammam
- Jacuzzi/Whirlpool bath
- Massage
- Sauna room

Our accommodation(s)

The 156 rooms and 26 suites at this luxury Vienna hotel are elegant and monochromatic. The modern hotel rooms and suites all offer a view of Vienna city center.

SO COSY, 1 Queen Bed, Ferris Wheel view

Accessible room

Max. number of persons: 2
Area: From 29 m² / 312 sq ft
Views: Panorama view *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Automatic wake up call
Direct dial telephone(...)

SO COMFY, 1 King Size Bed, view of St. Stephen's Cathedral

Accessible room

Max. number of persons: 3
Area: From 37 m² / 398 sq ft
Views: Panorama view *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Automatic wake up call
Direct dial telephone(...)

SO URBAN, 2 Double Size Beds, view of the Ferris wheel

Accessible room

Max. number of persons: 3
Area: From 43 m² / 463 sq ft
Views: Panorama view *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Automatic wake up call
Direct dial telephone(...)

Your meetings and events

Our meeting rooms

Number of meeting rooms: 8
Maximum size: 248 m²
Maximum capacity: 150 people
Maximum banquet capacity: 120 people

Find out more

Good stay

Pj Families - 22/10/2021 Confirmed reviews ALL

A very enjoyable stay. Staff was very friendly and helpful. We got an upgrade to a room with a splendid view. Magnificent breakfast location.

Amazing hotel at fabulous location

MiskoR70 20/10/2021 TripAdvisor review

So/Vienna is located at incredible location, right by the main city attractions, and guests have a wonderful view from the rooms overlooking the St. Stephan cathedral. Breakfast is excellent at the LOFT, restaurant at the top floor - where you can enjoy 360 view of the Vienna.

Well located , spacious rooms

Folkmar G. Couples - 19/10/2021 Confirmed reviews ALL

Easy and quick check in with friendly and competent staff. Can highly commend Boris who was always willing to assist. Amazing sky bar and good selection of cocktails and drinks. Very spacious and clean rooms with comfortable beds .

Thomas F. Couples - 19/10/2021 Confirmed reviews ALL

Overall the hotel is in the "higher" end on the price scale. But - the rooms were worn out. The bedlight - something was missing - the window could open but not stay in position - we ask for a kingsize bed but got 2 single beds put together - the beds were not stable (there were moving around)

Amazing hotel one of my best accor experiences

Passport116709 Business - 18/10/2021 TripAdvisor review

From the first to the very last minute it was a perfect experience. This is definietly the best hotel in Vienna. Do not miss the bar and restaurant at the 18th floor (even if you are not a resident of the hotel).

Dear Passport116709, Thank you for your recent stay at SO/ Vienna! We are delighted that you had a wonderful experience at our hotel. Your positive assessment and your nice feedback are very much appreciated. Indeed, our restaurant & bar Das LOFT is open for external guests as well. We hope to see you soon again. Kind regards, Christian E. Klaus General Manager SO/ Vienna

Good stay

Katarina Friends - 07/10/2021 Confirmed reviews ALL

Well located hotel, perfect rooms, food and bar.

Dear Mrs. Z., Thank you for your recent stay at SO/ Vienna! We are delighted that you spent a wonderful moment at our hotel. Your positive feedback is very much appreciated and has been shared with the team. We are looking forward to welcoming you back soon with us. Kind regards, SO/ Vienna Management

Morten Couples - 05/10/2021 Confirmed reviews ALL

Sofitel is just a good experience. Only issue is breakfast Saturday, there seemed to be some misunderstandings with the orders, so they were delivered to the wrong tables. But a minor issue.

Dear Mr. B., Thank you for your recent stay at SO/ Vienna! We are delighted that you spent a wonderful moment at our hotel. Your positive feedback and your nice words are very much appreciated. Many thanks for informing us about the inattentive service at breakfast. This should not happen, of course. Please accept our apologies for the inconvenience! Besides, our Engineering team has been informed about the slow transmission speed. They will look into this matter. We are looking forward to welcoming you back soon with us. Kind regards, SO/ Vienna Management

great view but bad service

Simon Couples - 04/10/2021 Confirmed reviews ALL

at the breakfast we were waiting very long for the coffee (nearly 20min.) and the second one was forgotten......same story with the waffles! I have booked a bottle of champagne for the room but it was also forgotten........sorry that is not acceptable

Dear Mr. F., Thank you for your recent stay at SO/ Vienna! We are sorry to read that we didn’t prepare you a wonderful experience, especially regarding our service at breakfast. The missing orders and the waiting time are not acceptable, of course. We have organized once more training sessions for our staff in order to ensure a smooth and attentive service in the future. Besides, the forgotten bottle of champagne in the room does clearly not correspond to the high service level we strive to provide to our guests. We kindly apologize for the negligence and hope to welcome you back soon with us in order to prepare you a more enjoyable experience. Our Director of Food & Beverage Mr. Mathias Blum has sent you last week by mail a bottle of champagne as a gesture of apology. We hope the package arrived at your home in Wels end of last week. Please kindly contact Ms. Christina Hager, assistant to General Manager, in case the package hasn’t been delivered yet (ch… / 01 90…) We gladly remain at your entire disposal for any further assistance you may need. Kind regards, SO/ Vienna Management

Great stay! Very close to city center!

Juan A. Couples - 04/10/2021 Confirmed reviews ALL

From checking in to checking out our visit was full of amazing service

Dear Mr. A., Thank you for your recent stay at SO/ Vienna! We are delighted that you spent a wonderful moment at our hotel. Your feedback is very much appreciated. We kindly apologize for the waiting time at breakfast. This should not happen, of course. Our restaurant team has been informed and will look into this in order to ensure a smoother service in the future. We are looking forward to welcoming you back soon with us. Kind regards, SO/ Vienna Management

perfect staff, thumbs up!

Jaroslav Solo - 03/10/2021 Confirmed reviews ALL

My first impression was like, omg, what nice staff behavior. The room on the 8 floor was nice and clean, with a perfect view of Vienna. I didn't have the opportunity to have a hotel meal, but near restaurant, El gaucho was really good. The overall feeling I have is perfect.

Dear Mr. S., Thank you for your recent stay at SO/ Vienna! We are delighted that you spent a great time at our hotel enjoying the modern room design and our service concept. Your nice words about our staff are very much appreciated and have been shared with the team, especially with our waitress at BAR/terre. We are looking forward to welcoming you back soon with us. Kind regards, SO/ Vienna Management

Well located very good staff experience

Anonymous Business - 03/10/2021 Confirmed reviews ALL

every member of the staff very caring and helpful good room, nice and exquisite amenities

Sehr geehrter Herr S., vielen Dank für Ihren Besuch im SO/ Vienna! Es freut uns sehr, dass Sie einen schönen Aufenthalt hatten und sich bei uns rundum wohl gefühlt haben. Bitte entschuldigen Sie die Unannehmlichkeiten hinsichtlich des WLANs! Unser Chief Engineer und sein Team werden dem nachgehen. Ebenso bedauern wir die technischen Schwierigkeiten und die längeren Wartezeiten bei Check-out. Das sollte natürlich nicht passieren. Wir entschuldigen uns höflichst für die Umstände. Auch bei der Unterkunft und den verstärkten Hygienemaßnahmen konnten wir leider nicht vollständig mit unserem Service überzeugen. Bitte zögern Sie nicht, uns diesbezüglich weitere Details zu geben. Ihr Feedback hilft uns, das Gästeerlebnis noch ansprechender zu gestalten und es fortlaufend zu verbessern. Wir hoffen, Sie bald wieder bei uns willkommen heißen zu dürfen. Mit herzlichen Grüßen, SO/ Vienna Management

great location, very nice employees

Anna R. Families - 01/10/2021 Confirmed reviews ALL

We had a great experience! Location is perfect and view from rooftop priceless

Sehr geehrte Frau R., sehr geehrte Frau R., vielen Dank für Ihren Besuch im SO/ Vienna! Es freut uns sehr, dass Sie einen wunderbaren Aufenthalt hatten und sich rundum wohl bei uns gefühlt haben. Ihre positive Bewertung schätzen wir sehr. Sie haben Ihr Frühstückerlebnis jedoch etwas niedriger bewertet. Bitte zögern Sie nicht, uns hierzu weitere Details zu geben. Ihr Feedback hilft uns, unsere Servicequalität und unser Angebot fortlaufend zu verbessern. Wir hoffen, Sie bald wieder bei uns willkommen heißen zu dürfen. Mit herzlichen Grüßen, SO/ Vienna Management

Great View

Alex Couples - 27/09/2021 Confirmed reviews ALL

Amazing stay experience. Very clean room, a great view.

Perfect

Hk Friends - 25/09/2021 Confirmed reviews ALL

Fantastic rooms, excellent breakfast, the nicest staff ever, excellent location and the bar and SPA complete the overall experience

Good stay

Elena Solo - 20/09/2021 Confirmed reviews ALL

Always a pleasure to stay here!

Great location, poor staff

William A. Couples - 19/09/2021 Confirmed reviews ALL

The views of the city are really great at this hotel. Sadly though, the staff were a real disappointment. At breakfast they just caused unnecessary confusion and billed me different prives, even though I had exactly the same thing on both days. And at check out, I wasn’t even showed the final invoice. There are better places to stay in Vienna

Dear Mr. A., Thank you for your recent stay at SO/ Vienna and for sharing your feedback! We are truly sorry for the inconveniences you experienced at our hotel. In regards to the incident at breakfast, our Director of Food & Beverage Mr. Blum looked into this very closely. He contacted you personally and explained what happened. Of course, the team should go through the bill at check-out in order avoid any misunderstandings. Please rest assured that we have reviewed this point with the reception staff as well with our breakfast team. Besides, it is regrettable that we weren’t able to offer you a comfortable sleeping experience. We would be glad if you can give us more details about your rating. As we offer the "MyBed" concept which consists of two mattresses and a cover made out of down, the bed is extra soft and it feels like sleeping on air. Perhaps this might not be comfortable for you. Our Neat & Tidy team can remove this extra down cover for your next stay of course, so that you can enjoy a good night’s rest. Overall, we missed the opportunity to provide you with a warm and helpful service. We kindly apologize for the negligence and we hope to welcome you back with us for your next visit to Vienna. It would be our pleasure to look after you and your company and prepare both of you a wonderful experience. Please do not hesitate to contact Ms. Christina Hager, PA to SO GM, for your future reservation or for any further assistance you may need (ch… / 0043 1 90…) She will be glad to take care of your request and to coordinate between the departments for a smooth operation. We remain at your entire disposal. Kind regards, SO/ Vienna Management

SO/ cool in Vienna

gst0101ATS Business - 10/02/2021 TripAdvisor review

Arriving in an empty hotel is very unusual, but it is the difficult reality now. I was greeted warmly and friendly, the room was prepared and check in was very smooth. I had a beautiful room overlooking the city with a welcome greeting from management. For my business meeting everything was perfectly arranged and catered for. Unfortunately I could not enjoy the highlight of the hotel - the loft restaurant on the top floor which boasts stunning views over the city, and normally exquisite food and great drinks and music. Breakfast through roomservice was equally good, as expected and check out and departure friendly and efficient as always. I hope business will be better for this and all other hotels and restaurants. Until then stay safe, SO/ Vienna. Thank you

Dear gst0101ATS, Thank you very much for sharing your positive feedback! I am delighted that you spent a wonderful stay with us enjoying our meeting facilities and the beautiful city view. Your nice nice words about our friendly and welcoming service are very much appreciated. We are looking forward to seeing you soon again at SO/ Vienna, stay safe! Kind regards, Christian Klaus General Manager SO/ Vienna

High standard services

DanBucharest2012 21/02/2020 TripAdvisor review

Extraordinary room (view, furniture, amenities, coffee); exception - led tv with broken screen Amaizing breakfast Nice bar athmosphere and view Friendly staff but some hygene problems for one of the breakfast waiters;

Dear DanBucharest2012, Thank you for sharing your positive feedback! We are delighted that you had an excellent stay at SO/ Vienna enjoying the modern room design and the breakfast offer. However, I am sorry for the broken screen and the negligent appearance of one of our breakfast waiters. I will address these matters to the managers concerned. Please accept my apologies for the inconveniences caused. We are looking forward to welcoming you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

The most beautiful panoramic view of Vienna

SERGE K Family - 11/01/2020 TripAdvisor review

The most beautiful panoramic view of Vienna only in this hotel! I have stayed at this hotel many times, the hotel is perfectly located within walking distance to all the places of interest, an excellent breakfast in a restaurant with panoramic views of Vienna, stylish, laconic rooms with comfortable beds and a spacious bathroom. Pleasant and attentive staff, but the hotel management began to more formally treat regular guests, as for the Platinum member, if you had always done a double upgrade before, if it was possible, now everything is done clearly according to the rules, only one category more, maybe this is due to more stringent rules! .. It is unusual to encounter such a formal attitude in French Accor hotels , the impression is that they have become German and everything is done clearly according to the rules and a step to the side! .. So everything is fine, thank you very much to the entire hotel team, we will come again!

Dear SERGE K, Thank you for visiting us again and for sharing your experience! We are delighted that you had an enjoyable stay at SO/ Vienna. Your nice words about our breakfast, the rooms and our staff are very much appreciated. Of course, we want to upgrade our Accor members guests in the next room category. But depending on availability, we aren't able to do arrange this for all the stays. I am sorry if the check-in was too formal and you didn't feel welcome. Our Welcome Manager has been informed about your feedback and he will review our welcome experience with his team, especially for recognizing more our loyal Accor guests. We are looking forward to welcoming you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Great.

bs282019 Couples - 20/11/2019 TripAdvisor review

If you dont have problem to pay 250e per night ,for sure this is your choice . Rooms are very nice and clean,with grek view. But i think best thing in hotel were people from stuff... reception,bar,restaurant . They are very kind and pleasant . Also cocktails in bar are great!

Dear bs282019, Thank you for sharing your positive experience! We are delighted that you had an excellent stay at SO/ Vienna enjoying the room and the great view over the city. Your nice words about our staff are also very much appreciated. We are looking forward to welcoming you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

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