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SO/ Vienna Hotel

Customer review rating 4.6/5 8,821 reviews

ALLSAFE approved hotel

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SO/ Vienna
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+ 25 Services

Hotel extras

  • An LCAH SAFE certified hotel

  • Extravagant, luxurious Lifestyle hotel

  • Ideal location in the heart of the city

  • The LOFT Restaurant, Bar & Lounge with 360° views of the city

  • Eight meeting rooms for every occasion with natural lighting

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salon
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Other sports activities
Business services
  • 8 Meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

SO/ Vienna

Praterstrasse 1
1020 vienna
austria

Tel: +431906160

Fax: (+43)1/906162000

Check-in from 15h00

Check out up to 12h00

  • Flughafenbus :  2A Flughafenbus Schwedenplatz

  • Subway :  U1, U4 Schwedenplatz

  • Tram :  1, 2 Schwedenplatz

  • By plane

    FLUGHAFEN VIENNA At 18.6km / 11.56 miles

  • By car

    A23 Südosttangente At 1.7km / 1.06 miles

  • By train

    RAILWAY STATION At 7km / 4.35 miles

  • By train

    Westbahnhof At 6.2km / 3.85 miles

GPS :48.212654, 16.379287

Our accommodation(s)

The 156 rooms and 26 suites at this luxury Vienna hotel are elegant and monochromatic. The modern hotel rooms and suites all offer a view of Vienna city center.

SO COSY, 1 Queen Bed, Ferris Wheel view

Accessible room
  • Max. number of persons: 2
  • Area: From 29 m² / 312 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SO COMFY, 1 King Size Bed, view of St. Stephen's Cathedral

Accessible room
  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SO URBAN, 2 Double Size Beds, view of the Ferris wheel

Accessible room
  • Max. number of persons: 3
  • Area: From 43 m² / 463 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

DAS LOFT

Type of cuisine: International

Enjoy haute cuisine in a top Viennese restaurant looking out over the city rooftops: innovative dishes using the finest local ingredients.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DAS LOFT BAR & LOUNGE

Non contractual photo

Take in the beautiful views across Vienna while relaxing in Das LOFT bar and lounge. Choose your favorite drink from the wide range of colorful cocktails on offer and a large selection of wines from around the world.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR/terre

Non contractual photo

THERE ARE MOMENTS.. Vibrant. Relaxed. Happy. Moments you want to enjoy. For these, there is a place BAR/terre on the ground floor of the SO/ Vienna. But once you're here, you will be reluctant to go home.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 248 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
SO/ Vienna

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,821 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,665 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

City Centre

Customer review rating 5.0/5

Carl C. Business - 24/03/2021 Confirmed reviews ALL

Great location , 10 minutes walk from the centre , rooms clean and spotless , well looked after by Florian and his Staff nothing was too much trouble , highly recommended and 5stars plus

Dear Mr. C., Thank you for sending us your feedback! It was a real pleasure to receive you as an ALL Diamond member at our property and to prepare you a wonderful stay. Your nice words are very much appreciated and have been shared with the team, especially with Florian. We are looking forward to welcoming you back soon at SO/ Vienna. Please do not hesitate to contact us if we can be of any further assistance. Kind regards, SO/ Vienna Management

SO/ cool in Vienna

TripAdvisor rating 5.0/5

gst0101ATS Business - 10/02/2021 TripAdvisor review

Arriving in an empty hotel is very unusual, but it is the difficult reality now. I was greeted warmly and friendly, the room was prepared and check in was very smooth. I had a beautiful room overlooking the city with a welcome greeting from management. For my business meeting everything was perfectly arranged and catered for. Unfortunately I could not enjoy the highlight of the hotel - the loft restaurant on the top floor which boasts stunning views over the city, and normally exquisite food and great drinks and music. Breakfast through roomservice was equally good, as expected and check out and departure friendly and efficient as always. I hope business will be better for this and all other hotels and restaurants. Until then stay safe, SO/ Vienna. Thank you

Dear gst0101ATS, Thank you very much for sharing your positive feedback! I am delighted that you spent a wonderful stay with us enjoying our meeting facilities and the beautiful city view. Your nice nice words about our friendly and welcoming service are very much appreciated. We are looking forward to seeing you soon again at SO/ Vienna, stay safe! Kind regards, Christian Klaus General Manager SO/ Vienna

Satisfactory stay

Customer review rating 4.0/5

Oliver Business - 10/11/2020 Confirmed reviews ALL

The front desk was very nice. However the bed matress was very old and sort of dented. The room service breakfast did not match the items i had chosen and the coffee was ice cold.

Dear Mr. T., Thank you for taking the time to fill in our online survey. We are glad that overall you spent a pleasant stay with us. Your nice feedback about our reception service has been shared with the team, of course. Being sorry for the negligence at breakfast service, we have informed our In Room Dining Manager to review the incident with the team member concernend. We also regret your poor sleeping experience due to the dented matress. Our SO Neat & Tidy Manager will look into this in order to avoid such situation the future. We kindly apologize for the inconveniences caused and we hope to welcome you back soon at our property for preparing you an excellent SO/ Vienna experience. Kind regards, SO/ Vienna Management

5 STAR experience all the way!

Customer review rating 5.0/5

Michelle M. Couples - 06/11/2020 Confirmed reviews ALL

From the moment we arrived we were afforded the most attentive, professional and welcoming service. Our room was divine and the dining service was extremely enjoyable. We celebrated our anniversary soaking in the beautiful city of Vienna under the canopy of the most beautiful moving art work - breathtakingly beautiful! We will be back one day!

Dear Mrs. M., Thank you for taking the time to fill in our online survey! We are delighted that you fully enjoyed your stay with us. Your nice words had been shared with the entire team, of course. We appreciate your positive assessment and we are looking forward to welcoming you back soon at SO/ Vienna. Kind regards, SO/ Vienna Management

Well located, perfect service

Customer review rating 5.0/5

Philipp P. Couples - 27/09/2020 Confirmed reviews ALL

I was absolutely happy about the stay. Staff was super welcoming, room was extremely nice and clean. The stay was super peaceful

Sehr geehrter Herr P., vielen Dank, dass Sie sich die Zeit genommen haben, unseren Online-Fragebogen auszufüllen. Es freut uns sehr, dass Sie einen schönen Aufenthalt hatten und mit unserem Service rundum zufrieden waren. Ihre netten Worte zu unserem Service und den Mitarbeitern haben wir gerne mit dem Team geteilt. Wir schätzen Ihre positive Bewertung und hoffen, Sie bald wieder im SO/ Vienna willkommen heißen zu dürfen. Mit herzlichen Grüßen, SO/ Vienna Management

A first experience

Customer review rating 4.0/5

Daniel Business - 14/09/2020 Confirmed reviews ALL

Had a nice journey at the So vienna. The only thing first day breakfast was not a success, i had to wait 25 min for a coffee and received my meal after 7 other customers arrived after me. NEvertheless i came back on day after and they tried to recover the mess. Room nice , room service not working after 22 H( ? ). This is not ht ebest hotel i was but they tries their best.

Cher Monsieur A., Nous vous remercions d'avoir pris le temps de remplir notre questionnaire en ligne. Nous sommes ravis que vous avez passé globalement un agréable séjour. Cependant, il est regrettable que nous n'avons pas pu vous préparer une belle expérience au petit déjeuner. Notre responsable du restaurant va revoir le déroulement du service avec son équipe afin d'éviter les temps d'attente pour nos clients. Nous nous excusons pour les inconvénients causés. Suite à la situation de COVID-19 et par conséquent une faible demande, nous avons dû réduire les horaires du room-service allant actuellement de midi à 18h. Nous espérons bien sûr de proposer à nos clients les horaires habituelles dès la détente de la situation et lors d’une augmentation de la demande. Nous espérons de vous recevoir bientôt à nouveau au SO/ Vienna pour vous convaincre de notre haut niveau de service. Bien à vous, SO/ Vienna Management

Amazing place to stay

Customer review rating 5.0/5

Denisa F. Couples - 12/09/2020 Confirmed reviews ALL

My stay was excellent! Beautiful pure white&clean room with all 5*amenities, very tasty breakfast with amazing view to St.Stephane catedral and THANK YOU - Florian fir your friendliness and professionalism. I will definitely come back.

Dear Mrs. F., Thank you for taking the time to fill in our online survey. We are delighted that you fully enjoyed your stay with us. Your positive feedback is very much appreciated and has been shared with the team, especially with Florian, of course. We are looking forward to welcoming you back soon at SO/Vienna. Kind regards, SO/ Vienna Management

good stay

Customer review rating 4.5/5

E. Business - 10/09/2020 Confirmed reviews ALL

good

Sehr geehrter Herr E., vielen Dank für Ihren erneuten Besuch bei uns! Es freut uns, dass Sie einen angenehmen Aufenthalt hatten und mit unserem Service sehr zufrieden waren. Wir schätzen Ihre positive Bewertung und hoffen, Sie bald wieder im SO/ Vienna willkommen heißen zu dürfen. Mit herzlichen Grüßen, SO/ Vienna Management

Perfect stay in perfect place

Customer review rating 5.0/5

Ali Couples - 28/08/2020 Confirmed reviews ALL

Everything was perfect Comfort, cleanliness, location .. I class it as the best place there!!

Dear Mr. B., Thank you for taking the time to fill in our online survey. We are delighted that you fully enjoyed your stay at SO/ Vienna. Your positive feedback is very much appreciated and has been shared with the team, of course. We are looking forward to welcoming you back soon with us. Kind regards, SO/ Vienna Management

Terrible experience - shouldn't even have 3 stars.

Customer review rating 0.5/5

Mark V. Couples - 24/08/2020 Confirmed reviews ALL

Extremely dissatisfied with our stay. WE were unable to use the audio player in the bedroom as it was broken. We were unable to call downstairs to fix it because the phone was broken. Walked downstairs to ask for it to be fixed and to order room service - was told there is no one to fix anything in the evening and no room service. Im sorry is this not meant to be a 5 Star hotel? Terribly dissapointing

Dear Mr. V., Thank you for taking the time to fill in our online survey. We truly regret your disappointment regarding your stay at SO/ Vienna. Indeed, the equipment should be checked before the guests' arrival. This is an unnecessary inconvenience at the expense of our guests. Our SO Neat & Tidy manager has reviewed the service standards with her team in order to prevent this from happening in the future. Besides, she has focused on additional training for cleaning procedures. Due to the current situation, we have reduced different service options to reinforce the safety of our guests (for example turn down service, the guest room is only entered for the cleaning service). But we also have to consider economical aspects depending on current demand. Therefore, we offer room-service only from 12 till 6 pm. We always try to accommodate the requests during the evening and it is regrettable that we didn’t manage your order. Of course, we hope to extend the service hours in the next weeks when demand is increasing for providing again the usual range of services to our guests. We kindly apologize for the negligence and would like to offer you a room upgrade to our SO COMFY room with view over the city and St. Stephens’s cathedral for a future stay. Please contact the assistant to General Manager Ms. Christina Hager (ch…) for the booking. She will take care of your reservation. We hope to welcome you back soon in order to prepare you a nice SO/ Vienna experience. Kind regards, SO/ Vienna Management

Perfect stay

Customer review rating 5.0/5

Christina D. Couples - 23/08/2020 Confirmed reviews ALL

Overall, we had a very nice stay at the SO/ Vienna. Our room was well equipped and we loved the cozy bed. Both the breakfast and the staff surprised us in a very positive way. We expected everything to be perfect and so it was. Thank you for this awesome stay!

Dear Mrs. D., Thank you for taking the time to fill in our online survey. We are delighted that you spent a wonderful stay with us enjoying the bed comfort and our breakfast at Das LOFT restaurant. Your positive feedback is very much appreciated and has been shared with the team. We hope to welcome you back soon with us. Kind regards, SO/ Vienna Management

Good stay

Customer review rating 4.0/5

Elena Families - 22/08/2020 Confirmed reviews ALL

It was ok but the cosmetics were horror - low quality, smells ugly - and we asked a specific room at 17th floor and your staff from reservation department wasn't cared about my request.

Dear Mrs. D., Thank you for staying at SO/ Vienna once again! We are glad that overall you spent a pleasant stay with us. Nevertheless, we are sorry for your disappointment regarding the room allocation. The suite on the 17th floor was occupied, therefore we have accommodated you one floor below. We can’t guarantee any specific floor as the suites are allocated on different floors and we have to accommodate our guests depending on availability. Of course, we strive to meet our guest’s expectations and it is unfortunate that we weren’t able to offer you the suite on the 17th floor. Besides, it is regrettable that you didn't enjoy our bath amenities. Since the rebranding from Sofitel to SO/ in 2018, we have adapted our offers and have implemented a new sustainable product line called [comfort zone] coming from Italy which fits together with our new Spa products as well. Thank you for informing us about the negligent cleaning service. Our SO Neat & Tidy Manager will review the service standards with her team and set additional training. Our Just Say SO Manager also will implement training for improving the attitude and our welcome experience. Due to the corona virus and different recommendations from the Austrian government and Hotel Association, the hygiene standards have been extended and we have reinforced our cleaning measures. Depending on the infrastructure and also a quite low demand during summer, we had to adapt our breakfast offer. Instead of a buffet, we offer some packages and a wide selection of à la carte items. We currently work on a buffet solution for the next months in order to offer our guest’s again the usual buffet while respecting all measures to keep our guests and employees safe. We kindly apologize for the inconveniences caused and we hope to welcome you back soon with us in order to convince you of our high service level. Kind regards, SO/ Vienna Mangagement

Well located & good stay

Customer review rating 4.5/5

Anonymous Friends - 10/08/2020 Confirmed reviews ALL

We were transffered from MGallery to SO/ Vienna. It was unexpected experience but it is amazing. The room is stylish and we have a nice view from our room to see Vienna. From day to night, you see how Vienna is changing. The bed is super comfortable. We even think about buying the same. The staff were super helpful and friendly.

Dear Mr. K., Thank you for taking the time to fill in our online survey. We are delighted that you were fully satisfied with our services and facilities. Your positive feedback is very much appreciated and has been shared with the team, of course. It was a pleasure to welcome you at SO/ Vienna and we hope to see you soon again. Kind regards, SO/ Vienna Management

Very good location, very nice rooftop dining place

Customer review rating 4.5/5

Jean-daniel P. Families - 10/08/2020 Confirmed reviews ALL

Very nice and clean room with great city view, lots of space, modern design and comfortable bed

Dear Mr. P., Thank you for taking the time to fill in our online survey. We are delighted that you were very satisfied with your stay at SO/ Vienna enjoying the modern design and bed comfort. Nevertheless, we regret the missing cleanliness at the restaurant during breakfast. Our restaurant manager will review the standards with his team and ensure a proper cleaning of the tables and the floor. Please accept our apologies for the inconvenience caused. We are looking forward to welcoming you back soon with us. Kind regards, SO/ Vienna Management

Nice stay

Customer review rating 5.0/5

Cyrus Families - 03/08/2020 Confirmed reviews ALL

The staff were very friendly and helpful. Social distancing and cleanliness were well maintained. The breakfast room was understaffed for the number of guests and could have done with an additional pair of hands. The staff were however pleasant and did their best.

Dear Mr. S., Thank you for taking the time to fill in our online survey. We are delighted to read that you spent a pleasant stay with us. Besides, we appreciate your positive feedback regarding our new hygiene measures. Nevertheless, I truly regret the waiting time and lack of service during breakfast. Our Wine & Dine Manager has been informed and he will review the operational procedures and staff scheduling. I kindly apologize for the inconveniences caused. We hope to welcome you back soon at SO/ Vienna in order to prepare you a nice breakfast experience. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Good stay,

Customer review rating 4.0/5

Olivier L. Families - 01/08/2020 Confirmed reviews ALL

Good experience Special mention to bar tender on rooftop restaurant. This guy is great !

Dear Mr. L., Thank you for taking the time to fill in our online survey. We are delighted that you spent a pleasant moment at SO/ Vienna enjoying as well our Das LOFT bar. Your positive feedback about one of our bartenders has been shared with the team! Being sorry for the challenges you had at check-in, I have forwarded your remarks to our Welcome Manager. He checked the amount of your deposit (EUR 2367) and indeed, it was to high. We made a mistake for which I kindly apologize. He will review the procedure with his team in order to avoid this from happening in the future. The total amount has been released of course at check-out. I gladly thank you for your feedback regarding the missing fresh coffee in the morning. We hope to welcome you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Best stay yet!

Customer review rating 4.5/5

Vojmir Couples - 26/07/2020 Confirmed reviews ALL

Third visit this year and it was the best one yet! The staff were particularly nice, polite and friendly this time and all my requests were fulfilled, thank you for that. But above all, thank you for the Hermes toiletries! It was such an unexpected surprise and made us very, very happy! Thank you so much! There were some small issues like all the lights in the room turning on in the middle of one night and the AC being impossible to turn off, but nothing major. Our stay was fantastic as usual and we will come back soon!

Dear Mr. S., Thank you for visiting us again! We are delighted that you fully enjoyed your stay. I have shared your nice words with the team and we are happy that we could surprise you with the Hermès toiletries. Being sorry for the inconveniences with the lighting system, I have informed our technical service. We appreciate your positive feedback and we hope to see you soon again at SO/ Vienna. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

OK stay

Customer review rating 3.5/5

Chris S. Couples - 21/07/2020 Confirmed reviews ALL

Not the first time in the Hotel, but the first time post Covid19 Arrival: asked for upgrade=- not possible, higher floor room was allocated. The preference settings were not considered. This could be something that the check in process could cover. Luggage was brought to the initially allocated room first and need to be recovered. Room #1710 very sober, perhaps a little sofa in front of the bed is better tah a seating cube and a single chair? Breakfast service: The packages do not really resemble value for money and the pairing did not really reflect my preferential choices. The background music was to loud on some days and the Sofitel standard songs are not really relaxing but are very repetitive. Overall doormen service great and friendly. Overall ok- not sure I will reconsider to stay again next time. Value for money is not in good balance.

Dear Mr. S., Thank you for visiting us again! We truly regret that you weren't satisfied with your stay this time. Indeed, we should have delivered a more careful service at check-in. Our Welcome Manager spoke already with his team to avoid such inconveniences in the future. I kindly apologize for the incident! However we are happy about your nice words regarding Victor. I have shared your positive feedback with him. We are sorry that the room layout and equipment didn't meet your expectations. Some grey rooms have a sofa, other are equipped with an armchair. The Austrian government and the Austrian hotel association published recommendations for restaurant and hotels to have high security standards for keeping our guests and employees safe. Therefore, we decided not to offer our breakfast buffet but serve breakfast à la carte or offer some packages at the table. It is regrettable that they didn't suit your taste. Among the safety reasons, we also have to consider the economic aspects in these dynamic times. We currently work on different solutions and we hope to offer again a breakfast buffet soon. Thank you for your comment about the background music. We are aware of this topic and have already initiated actions to remedy the disturbance. Nevertheless, we hope to welcome you back soon at SO/ Vienna in order to offer you a comfortable stay with a high quality of service. Please feel free to contact me or my assistant Ms. Christina Hager (ch…) for a future reservation. We will be delighted to take care of your booking. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

stop focussing on lockdown - be yourself

Customer review rating 3.5/5

Henrik Couples - 11/07/2020 Confirmed reviews ALL

Nice that nobody was wearing the stupid masks. However - the restaurant and bar were not open in full and no room service after 18:00. This is just not good enough at this level (SO).

Dear Mr. S., Thank you for taking the time to fill in our online survey. We are sorry to read that you were not fully satisfied with your stay at SO/ Vienna. Of course, I have forwarded your feedback regarding the missing service attitude to the managers concerned. We will focus on trainings to review the service standards and the knowledge of our loyalty program for delivering a high quality of service to our guests. I kindly apologize for the negligence. The Austrian government has authorized the hotels and restaurants to serve their guests without masks since July 1st. We are happy about this relaxing of regulations, however we will surely wear masks again when it will be necessary in Vienna or Austria to protect our guests and employees. Please note that we would be more than happy to offer you all services and facilities as before the crisis. However, due to the low activity, especially during the summer season, and economical aspects, we have to limit service hours and some areas like the spa. We always try to accommodate our guests’ requests, nevertheless we have to adapt our offer to the current situation. Therefore, we do not serve a buffet for breakfast for example, but à la carte with different salt and sweet items in addition to a selection of breakfast packages. Being sorry for the careless service, we kindly offer you 2 000 points on your ALL Platinum member card 30…1072. Please confirm us back so that we can proceed with crediting the points. We hope to welcome you back soon with us in order to convince you of our high service level. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Superb

Customer review rating 5.0/5

Ch… Business - 09/07/2020 Confirmed reviews ALL

Was excellent as usual. The best sofitel

Dear Mr. C., Thank you for staying with us again! It was a great pleasure to welcome you back at SO/ Vienna. We appreciate your nice words and we hope to see you soon again with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

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