SO/ Vienna

Customer review rating (ALL Rating) 4.6/5 3,161 reviews

Best price
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SO/ Vienna - Image 1
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Praterstrasse 1, 1020 VIENNA, Austria

Description

Hotel extras

  • All hotel rooms and suites offer an impressive view over the rooftops of Vienna.

  • Ideal location in the heart of the city

  • Spa with sauna, steam bath, whirlpool, relaxation area and gym (complimentary access)

  • The LOFT Restaurant, Bar & Lounge with 360° views of the city

  • Eight meeting rooms for every occasion with natural lighting

Our accommodation(s)

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Hotel location

SO/ Vienna

Praterstrasse 1
1020 VIENNA
Austria

GPS:48.212654, 16.379287

Telephone
Fax +43 1 906162000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DAS LOFT

Enjoy haute cuisine in a top Viennese restaurant looking out over the city rooftops: innovative dishes using the finest local ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,161 reviews

TripAdvisor Rating  4.5/5  2,951 reviews

Certificate of excellence 2025

Restaurant has views which make you sit all night

TripAdvisor rating 5.0/5

ARJAV J TripAdvisor review

A new property on a very good location, its iconic restaurant Das Loft is a must visit, we stayed in a their suite room, room interiors were complete white, a different theme altogether, their SPA and wellness areas were fine. It is conveniently located within the city

Dear ARJAV J, Thank you for sharing your experience at SO/ Vienna. We are delighted to hear that you enjoyed the stunning views from Das LOFT, our suite’s distinctive interiors, and our SPA and wellness facilities. It is wonderful to know that our central location added to the convenience of your stay. We look forward to welcoming you back for another memorable visit. Warm regards, Christian E. Klaus General Manager SO/ Vienna

Customer review rating 4.0/5

Jane H. Couples - Confirmed reviews ALL

Welcoming hotel with a fabulous18th floor restaurant. Just a couple of minor niggles in the room ... a broken drawer in front of the dad which never got fixed, air-con which we couldn't get off automatic and a very "squeaky" bed. Other than that ... fantastic. Highly recommended.

Dear Ms. H., Thank you for sharing your feedback. We are glad to hear that you enjoyed our 18th-floor restaurant and overall stay. We apologize for the issues you experienced in your room and will address them to ensure a seamless experience for future guests. We hope to welcome you back to SO/ Vienna soon. Best regards, SO/ Vienna Management

Customer review rating 5.0/5

Veronika A. Friends - Confirmed reviews ALL

A charming and well-located hotel that offers everything needed for a comfortable stay. Its central and accessible location provides easy access to transportation, dining, and popular attractions. The rooms are clean, cozy, and well-maintained, and the staff is warm, helpful, and professional. The atmosphere is pleasant, the service is reliable, and the prices are fair and transparent. A great choice for anyone looking for comfort, convenience, and excellent value.

Dear Ms. A., Thank you so much for your wonderful feedback! We are delighted that you enjoyed your stay, our central location, and the service provided by our team. Your kind words will be shared with all our colleagues. We look forward to welcoming you back to SO/ Vienna for another memorable stay. Best regards, SO/ Vienna Management

Customer review rating 2.5/5

Erica M. Solo - Confirmed reviews ALL

Many things went wrong on this stay. For starters, no one assisted me with my luggage upon arrival (this would be just the beginning of trials & tribulations). As a single female traveler staying at a 5 star hotel, I’d expect that my car is met with staff to bring my bags into the hotel. Beyond that, most unsatisfactory was having my bags brought to a room that REEKED of cigarette. It fully smelled of a low-tier Las Vegas casino in my room. To cast this as a mere “oversight” would be downplaying it. Not only is this hotel non-smoking (as almost all are), the fact that there could be SO many oversights that had to happen for my things to be brought to this room when the smell was beyond obvious is indicative that the level of service is beyond subpar for what a 5-star stay indicates. I find this, for what is supposedly a 5-star hotel, absolutely unacceptable and the fact that nothing was done for me besides a measly, half-ass apology to be completely unbelievable. The level of service (which is the main distinction between star rankings of hotels) is SEVERELY lacking at this property. First & last time staying at an SO/ and I will be adding this review to Amex (my booking modality) to ensure others don’t have to endure this hotel. Exorbitant cost for subpar service and quality.. if you want to stay at a “5-star” hotel, pay 5-star prices, AND receive motel-like service, SO/ is the place for you!! Rooms are also muggy, thermostat didn’t work in my room and frequently had to open windows to keep temperature under control. Gym was disorganized and cramped. Felt unsanitary, and lacking in relevant equipment. Yoga mats were in complete disarray, nothing matching, nothing cleanly, truly diabolical experience.

Dear Ms. M., Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you experienced during your stay. This is not the level of service we strive to provide, and we sincerely apologize for the inconveniences you encountered. Please rest assured that your comments have been shared with the relevant teams to prevent similar experiences in the future. We greatly value your feedback and hope to have the opportunity to restore your confidence in SO/ Vienna. Best regards, SO/ Vienna Management

Customer review rating 4.0/5

Elina M. Business - Confirmed reviews ALL

Good. It was very cold in Vienna. On Tuesday evening around 7 pm, when I came back from the work, two windows in my room were open! It was very cold in the room whole evening and night.

Dear Ms. M., Thank you for your feedback. We are glad to hear you enjoyed your stay and our breakfast and concierge team. We sincerely apologize for the open windows and the cold in your room and will ensure this does not happen again. We look forward to welcoming you back to SO/ Vienna soon. Best regards, SO/ Vienna Management

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Other web-users rate our hotel

  • 1,480 reviews 9.7/10 Location
  • 2,487 reviews 8.3/10 Room
  • 2,054 reviews 8.5/10 Service
  • 14 reviews 7.8/10 WiFi
  • 954 reviews 8.2/10 Breakfast
  • 767 reviews 8.8/10 Vibe
  • 604 reviews 7.8/10 Amenities
  • 552 reviews 7.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.