SO/ Vienna

Customer review rating (ALL Rating) 4.6/5 2,399 reviews

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SO/ Vienna - Image 1
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Praterstrasse 1, 1020 VIENNA, Austria

Description

ALLSAFE approved hotel

Hotel extras

  • An LCAH SAFE certified hotel

  • Extravagant, luxurious Lifestyle hotel

  • Ideal location in the heart of the city

  • The LOFT Restaurant, Bar & Lounge with 360° views of the city

  • Eight meeting rooms for every occasion with natural lighting

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

SO/ Vienna

Praterstrasse 1
1020 VIENNA
Austria

GPS:48.212654, 16.379287

Telephone
Fax +43 1 906162000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

DAS LOFT

Enjoy haute cuisine in a top Viennese restaurant looking out over the city rooftops: innovative dishes using the finest local ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,399 reviews

TripAdvisor Rating  4.5/5  2,804 reviews

Certificate of excellence 2023

Great location and fantastic room

Customer review rating 5.0/5

Jen S. Couples - Confirmed reviews ALL

Really good room, great view, well located for the public transport. Lovely touch with the restocked free mini bar.

Dear Ms S., We thank you for the positive rating you have given our hotel. We are very pleased to hear that you enjoyed your stay at our hotel. We hope to welcome you back in the near future and look forward to providing you with the same excellent service on your next visit. Thank you again for your positive feedback. It was our pleasure to have you as our guest. Sincerely, SO/ Vienna Management

Excellent location

Customer review rating 5.0/5

Aldawalibi A. Business - Confirmed reviews ALL

Nice room,fantastic breakfast restaurant.

Dear Mr M., We thank you for the positive rating you have given our hotel. We are very pleased to hear that you enjoyed your stay at our hotel. We hope to welcome you back in the near future and look forward to providing you with the same excellent service on your next visit. Thank you again for your positive feedback. It was our pleasure to have you as our guest. Sincerely, SO/ Vienna Management

outperformed expectation

Customer review rating 5.0/5

Ap Business - Confirmed reviews ALL

felt treated individually; e.g. i needed taxi; staff went with me outside and talked to taxi driver for me and solved problem; amazing breakfast and location;

Dear Mr P., We thank you for the positive rating you have given our hotel. We are very pleased to hear that you enjoyed your stay at our hotel. We will of course pass on your positive words to our team. Your satisfaction is the best reward for our team, which works day after day to offer you impeccable service. We hope to welcome you back in the near future and look forward to providing you with the same excellent service on your next visit. Thank you again for your positive feedback. It was our pleasure to have you as our guest. Sincerely, SO/ Vienna Management

Good location

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

We did not like the room initially. But the front desk manager Sofia was very helpful and she moved us to another room with nice views and comfort. The location of this hotel is great. Near to city center. Many places nearby to eat.

Dear Mr M., Thank you for taking the time to share your recent experience at our hotel. We greatly appreciate your feedback, and we're pleased to hear that you had a positive stay overall, thanks in part to the assistance of Sofia. We apologize for any initial inconvenience you may have encountered with your room, but we're delighted to learn that Sofia was able to swiftly address your concerns and accommodate you in a room that met your expectations. Sofia is indeed a valuable member of our team, and we will be sure to commend her for her excellent service. Thank you for sharing your experience, and we very much look forward to warmly welcoming you again to the SO/ Vienna. Kind regards, SO/ Vienna Management

Well located with great view but the quality of the bed was absolutely terrible.

Customer review rating 2.5/5

Ian J. Business - Confirmed reviews ALL

Only complain is the quality of the bed, with worn out springs within the mattress, which caved in and unevenly slopped. Multiple of the joinery fittings are falling apart. Otherwise, the location and views were great.

Dear Mr J., Thank you for your stay at SO/ Vienna and your feedback. We're thrilled to hear that you enjoyed the location and the magnificent views from our property. However, we are genuinely sorry to hear about the issues you encountered with the bed and the joinery fittings in your room. This certainly falls below the high standards we strive to maintain. Your comments have been shared with our maintenance team to address the concerns you raised regarding the mattress and the joinery panels immediately. We understand that a comfortable bed is essential for a restful stay, and we sincerely apologize for the inconvenience this caused. Regarding your request for an iron and ironing board, we deeply regret the lapses in our service. This is not the level of responsiveness we aim to provide, and we are genuinely sorry for any inconvenience you experienced as a result. We will investigate this matter further to ensure such oversights do not occur in the future. We value your feedback, and we are committed to taking the necessary steps to rectify these issues. Once again, thank you for sharing your thoughts with us. Your feedback is invaluable as we work towards providing the best possible experience for all our guests. We hope to get the opportunity to welcome you again in the near future in order to convince you of our hotel. Kind regards, SO/ Vienna Management

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Other web-users rate our hotel

  • 732 reviews 9.7/10 Location
  • 1,382 reviews 8.7/10 Room
  • 1,324 reviews 8.4/10 Service
  • 8 reviews 8.9/10 WiFi
  • 516 reviews 7.4/10 Breakfast
  • 482 reviews 9.2/10 Vibe
  • 430 reviews 7.7/10 Comfort
  • 344 reviews 8.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.