SO/ Vienna

Customer review rating (ALL Rating) 4.6/5 3,212 reviews

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SO/ Vienna - Image 1
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Praterstrasse 1, 1020 VIENNA, Austria

Description

Hotel extras

  • All hotel rooms and suites offer an impressive view over the rooftops of Vienna.

  • Ideal location in the heart of the city

  • Luxury spa with sauna, steam bath, whirlpool, relaxation area and fitness studio

  • The LOFT Restaurant, Bar & Lounge with 360° views of the city

  • Eight meeting rooms for every occasion with natural lighting

Our accommodation(s)

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Hotel location

SO/ Vienna

Praterstrasse 1
1020 VIENNA
Austria

GPS:48.212654, 16.379287

Telephone
Fax +43 1 906162000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DAS LOFT

Enjoy haute cuisine in a top Viennese restaurant looking out over the city rooftops: innovative dishes using the finest local ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,212 reviews

TripAdvisor Rating  4.5/5  2,891 reviews

Certificate of excellence 2024

So Vienna So Disappointing

TripAdvisor rating 1.0/5

Curiosity425271 Business - TripAdvisor review

We booked this hotel thinking it would deliver the same quality and service as So Paris, unfortunately this was not the case. The room had several broken fittings and damaged furniture. The breakfast area was grubby, the service half hearted ( on our first morning we waited for 30 minutes to be served coffee) The ‘buffet’ areas were messy and the floor dirty and sticky in some parts. On our last day the room was not serviced when we returned mid afternoon, the surly girl on reception seemed to think this was in some way of our making The only redeeming experience came from the maintenance man who with impeccable manners reset the safe in our room. We would never book this hotel again.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We sincerely regret that your experience did not meet your expectations. Please accept our apologies for the shortcomings you encountered. The condition of your room and the issues with cleanliness in the breakfast area are unacceptable and fall far below the standards we strive to uphold. Your comments have been shared with our housekeeping and food & beverage teams to ensure these matters are addressed and rectified promptly. Waiting 30 minutes for coffee and returning to an unserviced room are experiences that no guest should have to face. Additionally, we regret that the interaction with our reception team left a negative impression. Please know that we will be reinforcing training with our staff to improve service efficiency and professionalism. It’s encouraging to hear that our maintenance team was able to assist you effectively. We will pass along your kind words to the individual who reset your safe. Your experience is not reflective of the guest experience we aim to provide, and we deeply regret that we were unable to deliver the level of quality you expected. We appreciate your feedback, as it highlights areas where we must improve, and we hope you might reconsider and give us an opportunity to restore your confidence in the future. Kind regards, Christian E. Klaus, General Manager

Ονειρική διαμονη

Customer review rating 5.0/5

Rafaela Families - Confirmed reviews ALL

I would like to express my heartfelt gratitude for the incredible experience I had during my stay at your hotel. From the moment I arrived, your team went above and beyond to ensure that my stay was truly exceptional. A special thank you for the wonderful birthday surprise! It was truly touching and made my day unforgettable. I would also like to commend the kindness and attentiveness of everyone, from the reception staff to the housekeeping team, who were outstanding in every way. The rooms were fantastic, offering both comfort and luxury, and the breakfast was absolutely delightful, with a wide variety to suit every taste. Thank you for making my stay so memorable! I look forward to visiting again in the future.

Dear Rafaela F., Thank you so much for your kind words! We are truly delighted to hear that you had such a memorable experience during your stay with us. It was our pleasure to celebrate your birthday with you, and we're glad that the surprise made your day even more special. We greatly appreciate your recognition of our team's efforts, from the reception to housekeeping. We strive to provide the best possible experience for our guests, and your feedback reassures us that we are on the right track. We look forward to welcoming you back in the future and making your next stay just as unforgettable! SO/ Vienna Management

Excellent Hotel

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We enjoyed everything. Very good location near the center. Very good staff. I highly recommend.

Dear Donald R., Thank you for your stay at SO/ Vienna! We are glad that you had an amazing stay at our hotel. Thank you for sharing your experience, and we very much look forward to warmly welcoming you again to the SO/ Vienna. Kind regards, SO/ Vienna Management

Well located

Customer review rating 2.5/5

Natalia Couples - Confirmed reviews ALL

The location is great, but overall not good experience. Was disappointed because I called to the hotel and asked to do birthday arrangements for my husband. I was promised to have it, unfortunately after arriving to the room nothing was there. SPA is very small, not possible to relax. This is not was I expected for spent money.

Dear Nataliia K., Thank you for sharing your feedback. We are glad to hear that you enjoyed our great location, but we are truly sorry to learn that your overall experience did not meet your expectations. We apologize for the disappointment regarding the birthday arrangements for your husband. It is upsetting to hear that we missed the mark on that, and we will review our internal processes to ensure such promises are always fulfilled. We also regret that the SPA did not provide the relaxation you were hoping for. Your feedback is important to us, and we will work to improve these areas to offer a better experience for our future guests. We would love the opportunity to welcome you again and provide the experience you expect. Best regards, SO/Vienna Management

Book elsewhere or be disappointed

TripAdvisor rating 1.0/5

divatravels1 Families - TripAdvisor review

Hotel under-delivers at every point. Concierge and receptionist ignored us upon arrival - we had to ask for assistance as they were busy chatting to each other. Rooms are like hospital rooms - no warmth, no style, no character. Bed is horrendous. Feels like it’s 20 years old and moves around the room with the slightest touch. Never heard a bed so noisy with not much movement! Lobby Lounge closes at 5.30 - unbelievable for a supposed 5 star hotel They tell you to go to the rooftop bar - where it is booked out - so impossible to get a drink in this hotel! Overall very disappointing - and I have 2 days left here!!

Dear Divatravels1, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience has been disappointing and not reflective of the high standards we aim to provide. Your comments about the lack of attention from our staff upon arrival are concerning, and I apologize for this lapse in service. First impressions are vital, and we regret that we fell short in making you feel welcomed and valued. We are also sorry to hear that the design and comfort of the room did not meet your expectations. We understand how important a good night’s sleep is, and we will have our team inspect the bed in your room to address the noise and stability issues. If you want to further clarify, the problems you had during your stay you can contact Ms Christina Hager, christina.hager@so-hotels.com anytime. It is our aim to offer you a personalized and helpful service. Nevertheless, we hope to be able to welcome you again soon so that we can convince you of our house and service. All the best Christian E. Klaus, General Manager

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Other web-users rate our hotel

  • 1,368 reviews 9.7/10 Location
  • 2,296 reviews 8.5/10 Room
  • 1,914 reviews 8.3/10 Service
  • 13 reviews 6.8/10 WiFi
  • 894 reviews 8.1/10 Breakfast
  • 801 reviews 7.8/10 Comfort
  • 751 reviews 8.9/10 Vibe
  • 554 reviews 8.1/10 Amenities

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