SO/ Vienna Hotel

We arrived very early in the morning and the receptionist on duty did not much to make our waiting time which wae exceptionally long easy . She didn't offer us to go upstairs to have breakfast or coffee I had to initiate it and while waiting later in the lobby after came back some hours later after taking a stroll in the surrounding she didn't even bother to offer us water one of the bell boys did on his initiative only after I lost my temper and told her that we want to downgrade our room because I saw many guests arriving and getting their rooms upon arrival she commenced to move and we actually received another suite. The suite was to our liking but the heating didn't work well and we had to ask for a heatind device . Contary to the excpirience with the receptionist I'd like to appreciate the concierge Victor who was very helppful and did his utmost to assist us same goes for the service in the restaurant during breakfast and dinner

I couldn’t fault the service or the room all of which were fabulous and your staff were very friendly. My only feedback would be that it would be nice if they asked you in advance if you would like to book the restaurant as it’s disappointing not to be able to eat dinner or brunch there when you are a guest. Also you need more milk in the rooms!

The reception experience at the SO/ Vienna is consistently one of the worst within the Accor network. Reception is staffed by young girls who are unfriendly and have no clue what they are doing. No recognition of Platinum Status and I never get points credited automatically. You can see from my account that I stayed in 4 Accor properties over the past 10 days: Novotel Bucharest Mama Shelter Belgrade SO/ Vienna M Gallery Vienna Even though the SO/ Vienna is your premium product, I rate the customer experience the lowest of these four properties.

If you dont have problem to pay 250e per night ,for sure this is your choice . Rooms are very nice and clean,with grek view. But i think best thing in hotel were people from stuff... reception,bar,restaurant . They are very kind and pleasant . Also cocktails in bar are great!

The room(So Urban) is modern and spacious, free mini bar is a plus. Staffs are helpful and friendly. Restaurant's ceiling and view are spectacular, so is the breakfast.

we enjoyed our staying very much

I have to admit that both my sister and I are in full agreement that our stay with you has been the best city break we have ever had for many reasons. We have both travelled extensively and not only that have both worked overseas for many years and stayed in some of the world’s top hotels, whom would have believed there would have been one in Vienna.

Despite being promised a kingsize bed we had two single bed that drove apart during night leaving us falling in between. Service were we complained the next morning did not offer any help but told us we should have informed them during night, and mails we’re not being answered.

excellent location, services. worthwhile.

Hotel is fantastic, rooms beautiful, view amazing, wellness very convenient. The service is nog bad, but definitely not perfect. During the say, all kind of details were not ok. Not a problem as such, but added there are not at the level that can be expected from you : E.G. > we were asked to do the online check in, so that our key would be ready when arriving. It was not, they did it when we were waiting for it > we had one breakfast in the room, but the forgot the jam, the honey, .... > we had a late check out, but were locked outside our room (naked in bathrobe to go the sauna....) because the card was deactivated > ...

I was told that we have only one breakfast included in our stay and that we should pay for other person. Once I've realized that I have confirmation for two breakfast (after two days) we asked for correction and money back for two days, but we did not get it back. Also, on third day when we wanted to have breakfast again we've been told that there is only one breakfasts paid.

Myself and my boyfriend stayed for three nights here. As soon as we arrived at the airport we were greeted by someone from the hotel for our transfer from the airport. The man who picked us up was polite and shared his knowledge of Vienna with us, identifying famous landmarks and ensured that the music, temperature and everything inbetween was to our satisfaction. Upon entering the hotel we knew we were in for a treat, with staff kindly taking our luggage directly to our room. We stayed in “So cosy” which was beyond perfect. From the views, to the amazing bathtub and the amazingly comfortable bed. We ate at the “Loft” restaurant, which was fairly pricey, but well worth it for the food, views, drink and the service that we received. Overall, I cannot recommenced this hotel enough. Thank you so much for giving myself and my partner the best experience of Vienna for his birthday. We will definitely be returning in the future⭐️⭐️⭐️⭐️⭐️

1. Check in took long 2. Staff have difficulties understanding english as they continue making mistakes. 3. House keeping took 40 minutes to bring an item. 4. During a rainy day my room windows were leaking. 5. IMPORTANT - they do not clean the sheets and towels daily, which is terrible. The towels with my eye make up on them was folded again without being replaced. Same with pillow covers.

We stayed in SO/ Viena several times and the last stay was disappointment for us. Room was not ready 2 hour after time of check in, queue at waiting at the breakfast, bathrobe in room not for alll of us, dirty cup in SPA, no desinfection in fitness. All this things during one night stay

Staff is very friendly, very clean, food is nice and tasty.