SO/ Vienna

Customer review rating (ALL Rating) 4.6/5 3,062 reviews

SO/ Vienna - Image 1
SO/ Vienna - Image 2
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Description

Hotel extras

  • All hotel rooms and suites offer an impressive view over the rooftops of Vienna.

  • Ideal location in the heart of the city

  • Spa with sauna, steam bath, whirlpool, relaxation area and gym (complimentary access)

  • The LOFT Restaurant, Bar & Lounge with 360° views of the city

  • Eight meeting rooms for every occasion with natural lighting

Our accommodation(s)

Book this hotel
Room 1

Superior rooms on floors 10–17 offer a more generous Classic experience, with stunning views over Vienna’s skyline and the iconic Ferris wheel. Their elegant, understated design keeps the focus on the panorama — more light, more sky.

  • Views:

    Panorama view

Max. number of persons
2
Area
From 29 m² / 312 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 29 m² / 312 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Panorama view

The deluxe rooms on central floors 6-9 have views of the Vienna skyline and St. Stephen's Cathedral that immerse in the city's vibrancy. Soft shades of gray and clear lines create a subtle atmosphere that lets the beauty of Vienna speak for itself.

  • Views:

    City View or Historic side view

Max. number of persons
3
Area
From 37 m² / 398 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

The corner room offers a breathtaking view of the Vienna skyline, including the famous Ferris wheel. Jean Nouvel's geometry allows light to shape the room. An open, bright environment for those who want to see more.

  • Views:

    Panorama view

Max. number of persons
4
Area
From 43 m² / 462 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

From floors 10 to 17, the Executive Room offers sweeping views of St. Stephen’s Cathedral and Vienna’s rooftops. Jean Nouvel’s minimalist play of light and reflection creates complete calm inside, while the city outside feels vividly present.

  • Views:

    Historic side view or Panorama view

Max. number of persons
3
Area
From 37 m² / 398 sq ft

Bedding

King size bed(s) x1

Service And Equipment

Working Area

  • Business Desk

Suite

Black Deluxe Suite with Danube Canal view king size bed

Dark, reflective and bold, the Black Deluxe suite transforms Jean Nouvel's play with light and contrast into pure emotion. Overlooking the Danube Canal, this suite is like your own private art installation - intimate, atmospheric and unmistakably SO/.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 57 m² / 613 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Executive Suite St Stephens Cathedral View King Bed

High above the city, this Executive Suite opens onto sweeping views of St. Stephen's Cathedral, framed by clear, iconic architecture. Light, lines and reflections create a calm, bright retreat where Vienna feels endless.

  • Views:

    Panorama view

Max. number of persons
4
Area
From 75 m² / 807 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Presidential Suite 270 degree panoramic skyline view king size bed

The top floor presidential suite offers a 270° panoramic view of Vienna - a cinematic skyline framed by Jean Nouvel's architecture. With a custom-made, three meter wide bed, it's more than just a suite, it's a masterpiece above the rooftops of Vienna.

  • Views:

    Panorama view

Max. number of persons
4
Area
From 180 m² / 1937 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view movies
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

SO/ Vienna

Praterstrasse 1
1020 VIENNA
Austria

GPS:48.212654, 16.379287

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 182 rooms
  • 4 rooms for people with reduced mobility
  • 41 connecting rooms
  • 182 non-smoking rooms
  • 18 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line
  • High Speed internet Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Limousine

  • Limousine Additional charge

Pets

Pets allowed Additional charge

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

10 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Well-being

Gym

  • On site
  • Hammam
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • Massage
  • On site
  • Indoor parking
  • Private
  • 57 parking spaces
  • Max Limited Height: 2.15 m / 7.05 ft
  • Parking pricing: 40.00 € 40 EUR Per day

  • Parking for a month
  • Parking for a week

Security

  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Accessible parking

DAS LOFT restaurant

Das LOFT Skyline dining on the 18th floor of SO/Vienna with panoramic views over Vienna. Creative cuisine, signature cocktails, and a premium experience for brunch, dinner, or drinks overlooking the city.

Cooking style
International
Capacity
90
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Das LOFT Skyline dining on the 18th floor of SO/Vienna with panoramic views over Vienna. Creative cuisine, signature cocktails, and a premium experience for brunch, dinner, or drinks overlooking the city.

BAR/ terre

Enjoy the buzz of the city and the relaxed feel of a hotel lobby at BAR/ terre. Perfect for business lunches, coffee breaks, meetings or aperitivo hour.

Bar Type
BAR
Capacity
60
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Enjoy the buzz of the city and the relaxed feel of a hotel lobby at BAR/ terre. Perfect for business lunches, coffee breaks, meetings or aperitivo hour.

Breakfast à la carte or buffet-style: Illy coffee or Dammann tea, fresh juices, smoothies, pastries with raw milk butter, regional hams and cheeses, yogurt bowls, egg dishes, sweet treats, and an assortment of spreads.

The quiet, AC hotel fitness centre offers an invigorating training session with high-quality strength and endurance equipment any time of the day. SO FIT - an area that leaves no desire unfulfilled.

Enjoy tailor-made treatments such as massages or facials in the SO/Spa and experience exclusive Saint Charles products.

Newlyweds love our white or black suites - with champagne, rose petals, a romantic surprise... or get married in this Viennese hotel with a horse-drawn carriage & a fantastic banquet at Le Corbusier.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,062 reviews

Customer review rating 4.5/5

Janina L. Families - Confirmed reviews ALL

Customer review rating 1.0/5

Abdullah A. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Shin Y. G. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Aimee C. Couples - Confirmed reviews ALL

Dear Aimee, Thank you so much for your lovely review. We are delighted to hear that SO/ Vienna was the perfect choice for your minimoon and that you enjoyed your time with us. It is wonderful to know that you made the most of the spa, our location and the views from Das LOFT. We are especially happy that you had such a positive stay and would choose to return. It was a pleasure having you with us, and we hope to welcome you back to Vienna for another special stay. Warm regards, SO/ Vienna Management

Customer review rating 4.0/5

Alexis D. Business - Confirmed reviews ALL

Customer review rating 1.0/5

Abdullah A. Business - Confirmed reviews ALL

Bad decorations, bad environment, worst bed and pillows, rude staff during the checkout process.

Customer review rating 2.0/5

Shin Y. G. Friends - Confirmed reviews ALL

My stay at SO/ Vienna fall below 5-star standards: - No arrival support: Nobody helped us with our luggage upon arrival; we had to carry everything ourselves. - Unusable & insecure Wi-Fi: The Wi-Fi network was completely unsecured and making it impossible to work. When I called reception for help, the staff member simply said they didn't know and brushed me off. - Unusable bathtub & lazy fix: The drain of the bathtub in our room was spoiled. When reported, reception told us to wait and never revert. Followed up with another call after long wait and was told that the technician was off work and told us "not to use the bathtub." - Lacking 5-star service: Basic hospitality and proactive service were non-existent throughout the stay. For a luxury property charging premium rates, dismissive staff, broken amenities, and unsecured Wi-Fi are unacceptable. I do not recommend staying here. For the view, can just have breakfast at the restaurant.

Customer review rating 5.0/5

Aimee C. Couples - Confirmed reviews ALL

We came her for our minimoon and it was perfect. The room was lovely and modern, and the hotel has a spa where we could relax when we weren't sightseeing. It's also close to restaurants and a little shop around the corner so was perfect for us. The views from the top floor bar area was fantastic as well! We would definitely stay again!

Dear Aimee, Thank you so much for your lovely review. We are delighted to hear that SO/ Vienna was the perfect choice for your minimoon and that you enjoyed your time with us. It is wonderful to know that you made the most of the spa, our location and the views from Das LOFT. We are especially happy that you had such a positive stay and would choose to return. It was a pleasure having you with us, and we hope to welcome you back to Vienna for another special stay. Warm regards, SO/ Vienna Management

Customer review rating 4.0/5

Alexis D. Business - Confirmed reviews ALL

Emilie was of great help for all my stay. A fantastic worker!

Customer review rating 5.0/5

Avershima G. I. Business - Confirmed reviews ALL

Clean comfortable rooms, located in the heart of the city within walking distance of restaurants and site. Can't overstate the friendliness of the staff.

Dear Avershima, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and found our location, rooms and service to your liking. Your kind words about our team mean a lot to us. Creating a warm and welcoming atmosphere is something we care deeply about, so it is especially lovely to know that you felt this during your stay. We truly appreciate your recommendation and hope to welcome you back to SO/ Vienna on your next visit to Vienna. Warm regards, SO/ Vienna Management

Customer review rating 5.0/5

Katja H. Business - Confirmed reviews ALL

service was excellent

Dear Katja, Thank you very much for your lovely feedback. We are delighted to hear that you enjoyed the service and had such a positive experience at SO/ Vienna. Your kind words mean a lot to our team. We truly appreciate your recommendation and hope to welcome you back to SO/ Vienna again soon. Warm regards, SO/ Vienna Management

Customer review rating 4.5/5

Vasil H. Business - Confirmed reviews ALL

Good experience

Dear Mr. H., Thank you very much for your wonderful feedback and for rating your stay at SO/ Vienna so highly. We are delighted to hear that you had a comfortable stay and enjoyed your experience with us. We truly appreciate your recommendation and hope to welcome you back to Vienna again soon. Warm regards, SO/ Vienna Management

Customer review rating 3.0/5

Kraig Y. Couples - Confirmed reviews ALL

The all white room with mirrors everywhere felt cold. Also the TV couldn’t connect to the internet m. But the views were great. Bed was comfortable. Rooftop bar was amazing.

Dear Kraig, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the views, found the bed comfortable and had a great time at our rooftop bar. We are sorry that the room did not fully meet your expectations and that you experienced an issue with the TV connection. Your feedback is important to us and helps us identify where we can improve. We hope to have the opportunity to welcome you back and provide you with a stay that leaves a more positive impression. Warm regards, SO/ Vienna Management

Customer review rating 5.0/5

Werner H. Business - Confirmed reviews ALL

Love the place and experience

Dear Mr. H., Thank you very much for your wonderful feedback and for rating your stay at SO/ Vienna with 100 points. We are delighted to hear that you loved the hotel and enjoyed your overall experience with us. It is especially nice to know that you found everything easy and appreciated the cleanliness of your room. We truly value your recommendation and hope to welcome you back to SO/ Vienna soon. Warm regards, SO/ Vienna Management

Customer review rating 5.0/5

Jun W. Solo - Confirmed reviews ALL

Amazing view from the great location. I had a wonderful stay in the hotel

Customer review rating 4.5/5

John C. Families - Confirmed reviews ALL

Our stay was one of the better hotel experiences we have had. The views are spectacular, day oar night, especially from the restaurant and bar on the 18th floor! The meals were beeautifully prepared and the room exceptionally spacious and comfortable.

Customer review rating 4.5/5

Patrick S. Couples - Confirmed reviews ALL

We had an excellent stay. Very nice service and all employees were very devoted to us specially Daniel at the reception..

Dear Mr. S., Thank you very much for your wonderful feedback and for taking the time to share your experience with us. We are delighted to hear that you had an excellent stay and were particularly pleased with the service and our attentive team. We especially appreciate your kind words about Daniel at reception and will be happy to share your feedback with him. We hope to welcome you back to SO/ Vienna soon. Warm regards, SO/ Vienna Management

Customer review rating 5.0/5

Hatim M. Business - Confirmed reviews ALL

Excellent Hotel and service !! Well located and comfortable.

Dear Mr. M., Thank you very much for your wonderful feedback and the perfect rating. We are delighted to hear that you enjoyed our service, central location and the comfort of your stay. We hope to welcome you back to SO/ Vienna soon. Warm regards, SO/ Vienna Management

Customer review rating 3.5/5

Noam W. Families - Confirmed reviews ALL

I have mixed feelings regarding this hotel. While the facility is pleasant, well-located, and features spacious, well-equipped rooms, there were several issues I would not expect from a five-star establishment. Our room was not cleaned on two consecutive occasions despite repeated requests, the shower design is flawed leading to water spills, and the rooms remain quite dark at night even with all the lights on. Although the staff members were very kind, they did not offer appropriate compensation after we shared our feedback. Consequently, I am hesitant to recommend this hotel until a more professional experience is provided.

Dear Mr. W., Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you appreciated our central location, spacious rooms and the friendliness of our team, particularly Anousha. At the same time, we sincerely regret that the room cleaning, shower design and lighting did not meet your expectations. We also regret that you were not satisfied with how your concerns were handled during your stay. We appreciate your detailed comments and will share your feedback with the relevant teams for further review. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Warm regards, SO/ Vienna Management

Customer review rating 4.0/5

Yuk P. R. M. Families - Confirmed reviews ALL

Good location and great view from our room. Good architectural building design as I'm a architect and like to experience Jean Nouvel's budling. However the interior detailing particularly the shower is unsatisfactory. Water came straight through the shower door edges to the bathroom floor making a mess. We have to use your bath towels to dry up the bathroom. I think we are not the only guests making the complaint as this hotel has been opened quite some time and this design defect should not be happed for a 5-star hotel and should be rectified at once.

Dear Mr. M., Thank you for taking the time to share such detailed feedback. We are delighted that you appreciated our location, the view and the architecture of SO/ Vienna, particularly as an architect and a guest interested in Jean Nouvel's work. At the same time, we sincerely apologize for the issue with the shower. We fully understand how inconvenient it must have been to deal with water reaching the bathroom floor and having to use towels to dry it. Your detailed feedback is very helpful, and we will share it with our responsible teams so that this issue can be looked into and addressed. We hope to have the opportunity to welcome you and your family back and provide you with a more seamless experience next time. Warm regards, SO/ Vienna Management

Customer review rating 5.0/5

Lukas H. Business - Confirmed reviews ALL

What a wonderful welcome, and what exceptional hospitality at the SO Hotel! From the very first moment, you feel right at home, surrounded by people who genuinely care about their guests. Personal, attentive, and sincere. Always there, always ready to listen, always with warmth, enthusiasm, and a smile. Every moment becomes an experience. Whether enjoying breakfast in the rooftop restaurant as the sun rises over Vienna, or having a drink at the bar in the evening, with its beautiful views across the palace rooftops of the First District. And with a little luck, you may even find yourself witnessing a designer fashion show on the catwalk in the light-filled ground floor. A hotel full of life and elegance, yet also wonderfully peaceful, with everything you could wish for a relaxing stay. And all in a fantastic location in the heart of Vienna. A heartfelt thank you to Jana and to the entire team for such a wonderful stay. Far from home, yet somehow feeling right at home!

Dear Mr. H., Thank you so much for your wonderful and heartfelt review. Your words about our team, the atmosphere and the little moments that make a stay at SO/ Vienna special mean a great deal to us. We are especially happy to hear that you felt at home from the very first moment and enjoyed the views from Das LOFT, the atmosphere throughout the hotel and our location in the heart of Vienna. A special thank you for mentioning Jana Krakauer. We will be delighted to share your kind words with her and the entire team. It was a pleasure having you with us, and we hope to welcome you back to SO/ Vienna again soon. Warm regards, SO/ Vienna Management

Customer review rating 4.0/5

Sheila W. Friends - Confirmed reviews ALL

Nicko from Philippines was the star of the show…amazing member of staff that made our stay. Views at breakfast lovely, freshly squeezed juices and good quality food.

Dear Ms. W., thank you very much for taking the time to share your lovely feedback with us. We are delighted to hear that you enjoyed the breakfast, the views, the freshly squeezed juices and the quality of our food. It is especially wonderful to hear your kind words about Nico. We will be very happy to share your appreciation with him – we are sure he will be delighted to hear that he made your stay so special. Thank you again for your recommendation, and we hope to welcome you back to SO/ Vienna again soon. Best regards, SO/ Vienna Management

Customer review rating 5.0/5

Leonardo O. Couples - Confirmed reviews ALL

We booked through American Express Hotel Collection and were allowed to check in early and upgraded to an amazing room with stunning views. The staff, both from the hotel and restaurant, were friendly and helpful making us feel right at home.

Dear Leonardo, Thank you very much for your wonderful feedback and the perfect rating. We are delighted to hear that you enjoyed your room and the stunning views over Vienna, and that our teams in the hotel and restaurant made you feel so welcome. We are also pleased that your early check-in and room upgrade added to your stay. We look forward to welcoming you back to SO/ Vienna soon. Warm regards, SO/ Vienna Management

Customer review rating 4.5/5

Rosalyn H. Couples - Confirmed reviews ALL

What an amazing stay we had at SO/Vienna, loved the bathtub, the view the bar fridge and the BOSE music machine.

Dear Rosalyn, Thank you very much for your wonderful feedback and for sharing your experience with us. We are delighted to hear that you had such a great stay and enjoyed the bathtub, the views, the minibar and the BOSE music system. It is wonderful to hear that you are already looking forward to your next visit. We look forward to welcoming you back to SO/ Vienna soon. Warm regards, SO/ Vienna Management

Other web-users rate our hotel

  • 1,423 reviews 9.7/10 Location
  • 2,435 reviews 8.2/10 Room
  • 2,241 reviews 8.6/10 Service
  • 17 reviews 5.7/10 WiFi
  • 933 reviews 8.1/10 Breakfast
  • 775 reviews 8.8/10 Vibe
  • 613 reviews 7.5/10 Amenities
  • 576 reviews 7.5/10 Cleanliness

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