SO/ Vienna

Name: Hôtel Luxe et Lifestyle SO/ Vienna - ALL
Address: Praterstrasse 1, VIENNA, 1020, AT
Telephone: +431906160
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 3,059 reviews

89 89 photos/video

Praterstrasse 1, 1020 VIENNA, Austria

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SO/ Vienna

SO/ Vienna is the perfect base for design-savvy travelers and offers 182 designer rooms and elegant suites on floors 6 to 17. All rooms and suites have spectacular views over the rooftops of Vienna, the Danube Canal and the capital's most famous landmarks. The minimalist color concept and refined interior design create a modern and elegant atmosphere.

SO/ Vienna offre une vue spectaculaire sur Vienne et la cathédrale Saint-Étienne. Les bars atypiques du canal du Danube ne sont pas seulement fréquentés par les locaux en quête de soleil. Découvrez le style de vie et la culture viennoise. Promenez-vous le long du canal pour admirer le street art et visitez la vieille ville et ses attractions. Le Prater de Vienne est également proche du SO/ Vienna et invite à la découverte.

What makes Vienna unique is the successful combination of tradition and modernity: contemporary architecture that is harmoniously integrated into historic buildings, as well as a young, dynamic art scene.

Between design and style, SO/ Vienna is an avant-garde masterpiece by architect Jean Nouvel that is further enhanced by an art installation by Pipilotti Rist. Experience a stay within a true work of art.

Christian E. Klaus, Hotel Management

Hotel extras

All hotel rooms and suites offer an impressive view over the rooftops of Vienna.
Ideal location in the heart of the city
Spa with sauna, steam bath, whirlpool, relaxation area and gym (complimentary access)
The LOFT Restaurant, Bar & Lounge with 360° views of the city
Eight meeting rooms for every occasion with natural lighting

Our accommodation(s)

Room

Classic - Ferris wheel view, lower floors, queen-size bed

2 pers. max
29 m² / 312 sq ft

Bedding 1 x Queen size bed(s)
Views: City View

See availabilities

Room

Superior - Ferris wheel view, lower floors, queen-size bed

2 pers. max
29 m² / 312 sq ft

Bedding 1 x Queen size bed(s)
Views: Panorama view

See availabilities

Room

Deluxe - St. Stephen's Cathedral View, Upper Floors, King Bed or Twin Beds

3 pers. max
37 m² / 398 sq ft

Bedding 1 x King size bed(s)
Views: City View or Historic side view

See availabilities

Room

Corner location - Ferris wheel view, 2 queen size beds

4 pers. max
43 m² / 462 sq ft

Bedding 2 x Double bed(s)
Views: Panorama view

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Room

Executive Suite - View of St. Stephen's Cathedral, upper floors, king or twin beds

3 pers. max
37 m² / 398 sq ft

Bedding 1 x King size bed(s)
Views: Historic side view or Panorama view

See availabilities

Suite

Junior suite - Ferris wheel view, king-size bed

3 pers. max
55 m² / 592 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view

See availabilities

Suite

Black Deluxe Suite - Danube Canal view, king-size bed

3 pers. max
57 m² / 613 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view

See availabilities

Suite

Executive Suite - Cathedral view, king bed

3 pers. max
75 m² / 807 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view

See availabilities

Suite

Presidential Suite - 270-degree panoramic skyline views, king-size bed

3 pers. max
180 m² / 1937 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view

See availabilities

Hotel location

SO/ Vienna

Praterstrasse 1
1020 VIENNA
Austria

GPS:48.212654, 16.379287

+43 1 906160

+43 1 906162000

Railway station
Bus stop
Highway exit

Westbahnhof

Bus stop

Access: 0 m / 0 mi

A23 Südosttangente

Highway exit

Access: 1.7 km / 1.06 mi 5 min drive

Westbahnhof

Railway station

Access: 6.2 km / 3.85 mi 40 min walk / 10 min drive

RAILWAY STATION

Railway station

Access: 7 km / 4.35 mi 15 min drive

Stephansdom

Other attractions

Access: 900 m / 0.56 mi 11 min walk / 2 min drive

Burggarten

Other attractions

Access: 1.1 km / 0.68 mi 13 min walk / 5 min drive

Artis International Cinema

Cinema district

Access: 1.1 km / 0.68 mi 8 min walk / 5 min drive

HUNDERTWASSERHAUS

Museums

Access: 1.4 km / 0.87 mi 18 min walk / 5 min drive

Hofburg

Historic monument

Access: 1.5 km / 0.93 mi 19 min walk / 5 min drive

Wiener Prater

Amusement park

Access: 1.7 km / 1.06 mi 10 min walk / 5 min drive

Stadtpark

Other attractions

Access: 1.7 km / 1.06 mi 21 min walk / 8 min drive

Staatsoper

Opera/symphony/concert hall

Access: 1.8 km / 1.12 mi 22 min walk / 10 min drive

Musikverein Wien

Opera/symphony/concert hall

Access: 2 km / 1.24 mi 15 min walk / 5 min drive

KUNSTHISTORISCHE MUSEUM

Museums

Access: 2 km / 1.24 mi 25 min walk / 10 min drive

Parlament

Historic monument

Access: 2.1 km / 1.3 mi 26 min walk / 10 min drive

Rathaus

Historic monument

Access: 2.2 km / 1.37 mi 28 min walk / 6 min drive

Secession

Museums

Access: 2.2 km / 1.37 mi 25 min walk / 15 min drive

Wiener Staatsoper

Opera/symphony/concert hall

Access: 2.2 km / 1.37 mi 16 min walk / 5 min drive

Casino Wien

Casino

Access: 2.2 km / 1.37 mi 15 min walk / 5 min drive

Naschmarkt

Other attractions

Access: 2.4 km / 1.49 mi 29 min walk / 12 min drive

Schloss Belvedere

Historic monument

Access: 2.8 km / 1.74 mi 35 min walk / 15 min drive

Palmenhaus im Burggarten

Botanical gardens

Access: 2.8 km / 1.74 mi 15 min walk / 8 min drive

Museumsquartier

Art and Culture

Access: 3 km / 1.86 mi 20 min walk / 7 min drive

Museum of Fine Arts

Museums

Access: 3 km / 1.86 mi 20 min walk / 7 min drive

Burgtheater

Opera/symphony/concert hall

Access: 3.5 km / 2.17 mi 20 min walk / 8 min drive

Spanish Riding School

Tourist attraction

Access: 4 km / 2.49 mi 13 min walk / 10 min drive

Fitnesscenter Praterstadion

Sports centre

Access: 4 km / 2.49 mi 35 min walk / 10 min drive

Haus des Meeres - Aqua Terra Zoo

Aquarium

Access: 4.4 km / 2.73 mi 30 min walk / 10 min drive

Schloss Schönbrunn

Historic monument

Access: 7.5 km / 4.66 mi 15 min drive

Tiergarten Schönbrunn

Zoo

Access: 7.5 km / 4.66 mi 15 min drive

Park

Canal

Kärntnerstraße

Shopping centre/mall

Access: 2.2 km / 1.37 mi 10 min walk / 5 min drive

Ernst Happel Stadion

Shopping centre/mall

Access: 4 km / 2.49 mi 35 min walk / 10 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

DAS LOFT restaurant

Das LOFT Skyline dining on the 18th floor of SO/Vienna with panoramic views over Vienna. Creative cuisine, signature cocktails, and a premium experience for brunch, dinner, or drinks overlooking the city.

DAS LOFT BAR & LOUNGE

Take in the beautiful views across Vienna while relaxing in Das LOFT bar and lounge. Choose your favorite drink from the wide range of colorful cocktails on offer and a large selection of wines from around the world.

BAR/terre

THERE ARE MOMENTS.. Vibrant. Relaxed. Happy. Moments you want to enjoy. For these, there is a place BAR/terre on the ground floor of the SO/ Vienna. But once you're here, you will be reluctant to go home.

Meetings & Events

Number of Meeting Room: 8
Surface of the largest room: 240 m² / 2583 sq ft
Maximum seats capacity: 200
Maximum capacity for banquets: 200

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5 3,059 reviews

Steve S. Families - 7/17/2026 Confirmed reviews ALL

The hotel’s location is excellent, and the staff is very attentive and welcoming. The rooms were clean, and the building itself is stunning. The only downside during my stay was that the restaurant on the 18th floor was closed for renovation. Unfortunately, this was not communicated before my arrival. Instead of enjoying breakfast with the spectacular panoramic view, breakfast was served in a conference area on a lower floor, which lacked the same atmosphere. Despite this change, the breakfast price remained very high. I was also somewhat disappointed with the buffet, as it felt rather improvised due to the ongoing renovations. Better communication in advance and a temporary adjustment to the breakfast offering or pricing would have made the experience much more satisfying.

Dear Mr. S., Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed our excellent location, the beauty of our hotel, and the attentive and welcoming service provided by our team. It is wonderful to know that our clean rooms and unique architecture contributed positively to your stay at SO/ Vienna. At the same time, we sincerely apologize that the ongoing renovation of our Das LOFT Restaurant & Bar was not communicated clearly enough prior to your arrival. We fully understand your disappointment, as the spectacular panoramic view and the unique atmosphere of the 18th floor are an important part of the SO/ Vienna experience. We also appreciate your honest feedback regarding the breakfast experience during this period. Your comments about the temporary setup, the atmosphere, and the value perception have been shared with our teams, as we continuously work to improve our guests’ experience and communication. We are already very much looking forward to welcoming you back and showing you the renewed Das LOFT experience once the renovation is completed. We hope to have the opportunity to provide you with the full SO/ Vienna experience you were looking forward to. Thank you again for your valuable feedback and understanding. We would be delighted to welcome you back in the future. All the best, SO/ Vienna Management

Mik M. M. Business - 7/16/2026 Confirmed reviews ALL

I am sorry to say that our experience came nowhere close to the price point, and it was certainly not in line with what you would expect from a 5-star hotel. Check-in: The arrival felt lacking for a luxury property. Nobody offered to help with my bags or park my car. Aside from that, the administrative check-in process went smoothly. Room Service: Ordering during the night was highly disappointing. There were only two cold dishes available, both of which were vegetarian. The selection was incredibly poor—there wasn't even a club sandwich, a Caesar salad, or any other standard late-night options. Breakfast (The Biggest Disappointment): At €42 per person, the breakfast was unacceptable. The food quality was miserable; the egg yolks were so pale they were almost white, and the buffet setup looked and tasted like cheap, frozen items you would buy at Lidl or Aldi. The food was completely tasteless. Furthermore, when ordering à la carte, the portions were tiny, and the staff failed to provide clean cutlery for the new dishes. It was an overall very poor culinary experience. The Saving Grace: Ultimately, the check-out process went well, and I was pleased that they offered to have my car delivered. I want to emphasize that the staff members themselves were always friendly and super nice—none of these shortcomings are their fault. However, despite the great service from the front-line team, the hotel's amenities and food quality are completely unacceptable for the price. I am truly left speechless by the lack of 5-star standards.

Dear Mr. M. M., Thank you very much for taking the time to share your detailed feedback regarding your stay at SO/ Vienna. First and foremost, we would like to sincerely apologize that your experience did not meet the high standards you expected from a 5-star hotel. We are truly sorry to hear that several aspects of your stay, especially your arrival experience, room service, and breakfast offering, left you disappointed. This is certainly not the level of service and quality we aim to provide to our guests. We highly appreciate your kind words regarding our team members. It is wonderful to hear that our colleagues were friendly and helpful throughout your stay. At the same time, we understand that a warm and attentive service must be supported by consistent quality across all areas of the hotel. Your comments regarding the breakfast quality, selection, and service, as well as your room service experience, have been shared with the respective departments for careful review and improvement. Feedback such as yours is extremely valuable in helping us enhance our guest experience. We sincerely regret that we were not able to provide you with the memorable stay you deserved and hope to have the opportunity to welcome you back in the future to show you the true SO/ Vienna experience. Kind regards, SO/ Vienna Management

Marc K. Couples - 7/16/2026 Confirmed reviews ALL

Dear Mr. K., Thank you very much for taking the time to share your feedback and for rating your stay at SO/ Vienna. We are delighted to receive your perfect score of 100/100 points and are thrilled to hear that you had a wonderful stay with us. It is fantastic to know that you enjoyed our central location, stylish and comfortable rooms, the stunning views over Vienna, and the warm service provided by our team. We are especially pleased that you enjoyed the rooftop bar and its unique atmosphere. Your kind words are a great motivation for our entire team. We sincerely hope to have the pleasure of welcoming you back to SO/ Vienna in the near future and to provide you with another memorable stay. Kind regards, SO/ Vienna Management

Manish G. Families - 7/13/2026 Confirmed reviews ALL

So much for the vaunted Amex prestige. I anticipated an upgrade and a noon check-in; instead, I was tossed the exact room I paid for at 2:55 PM—a whopping five minutes before standard check-in. A masterclass in doing the bare minimum. The cathedral view out the window was absolutely stunning—which is the only saving grace, considering the room itself possessed all the luxury and ambiance of a sterile budget hotel. Make no mistake: you are paying strictly for the glass, not the room. "Concierge services" is a highly generous term for what is actually a perpetually ringing black hole. Do not bother trying to call the front desk from Vienna; you would have better luck sending up a smoke flare than getting an actual human being on the phone. At these exorbitant rates, I expected five-star hospitality, not sheer apathy. Save your money, skip the headache, and book elsewhere.

Dear Mr. G., Thank you for taking the time to share your detailed feedback with us. We sincerely regret to hear that your stay at SO/ Vienna did not meet your expectations. We are truly sorry that your arrival experience, room expectations, and communication with our team did not reflect the level of service and hospitality we strive to provide. We understand your disappointment, especially regarding the expectations connected to your booking benefits and the arrival experience. At the same time, we are pleased to hear that you enjoyed the stunning view from your room. The unique views over Vienna are indeed one of the special features of our hotel, and we are sorry that other aspects of your stay prevented you from fully enjoying your experience. Your comments regarding the service accessibility, room experience, Wi-Fi, and overall communication have been shared with the relevant departments. Feedback like yours is important for us to identify areas where we can improve and ensure a more consistent experience for our guests. We sincerely hope to have the opportunity to welcome you back in the future and demonstrate the high level of service and attention to detail that SO/ Vienna stands for. All the best, SO/ Vienna Management

Faisal A. Families - 7/13/2026 Confirmed reviews ALL

Dear Mr. A., Thank you very much for taking the time to share your feedback and for rating your stay at SO/ Vienna. We are delighted to receive your perfect score of 100/100 points and are pleased to know that you enjoyed your overall stay with us. It is wonderful to hear your kind words about our team member who provided you with attentive and helpful service. At the same time, we sincerely apologize for the inconvenience caused by the issue you experienced with small insects near the window in your room. Please rest assured that we have taken note of your comment and will look into this matter with our team. We sincerely hope to have the pleasure of welcoming you back to SO/ Vienna in the near future and to provide you with another enjoyable stay. Kind regards, SO/ Vienna Management

Web-users rating

Other web-users rate our hotel

1,467 reviews 9.7/10 Location
2,489 reviews 8.4/10 Room
2,237 reviews 8.6/10 Service
15 reviews 6.8/10 WiFi
974 reviews 8.5/10 Breakfast
782 reviews 9/10 Vibe
610 reviews 8/10 Amenities
576 reviews 7.5/10 Cleanliness

287 reviews 9.7/10 Location
511 reviews 8.1/10 Room
472 reviews 8.3/10 Service
193 reviews 8.4/10 Breakfast
165 reviews 8.7/10 Vibe
136 reviews 7.5/10 Amenities
125 reviews 6.8/10 Cleanliness
59 reviews 5.3/10 Value

161 reviews 9.7/10 Location
274 reviews 8.5/10 Room
254 reviews 8.6/10 Service
103 reviews 8.5/10 Breakfast
76 reviews 8.9/10 Vibe
62 reviews 8.2/10 Amenities
62 reviews 8/10 Cleanliness
37 reviews 4.7/10 Value

78 reviews 9.8/10 Location
166 reviews 8/10 Room
139 reviews 8.2/10 Service
53 reviews 7.8/10 Breakfast
44 reviews 8.9/10 Vibe
35 reviews 7.1/10 Cleanliness
30 reviews 7.8/10 Amenities
18 reviews 7.7/10 Bar

41 reviews 9.7/10 Location
85 reviews 8.2/10 Room
81 reviews 8.6/10 Service
25 reviews 8.7/10 Vibe
24 reviews 8.9/10 Breakfast
24 reviews 8/10 Amenities
24 reviews 7.8/10 Cleanliness
15 reviews 6.8/10 Wellness Area

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At SO/ Vienna, check-in is available from 03:00 PM, and we ask that you check out by 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, SO/ Vienna regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.