SO/ Vienna

Customer review rating (ALL Rating) 4.6/5 3,098 reviews

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Praterstrasse 1, 1020 VIENNA, Austria

Description

Hotel extras

  • All hotel rooms and suites offer an impressive view over the rooftops of Vienna.

  • Ideal location in the heart of the city

  • Spa with sauna, steam bath, whirlpool, relaxation area and gym (complimentary access)

  • The LOFT Restaurant, Bar & Lounge with 360° views of the city

  • Eight meeting rooms for every occasion with natural lighting

Our accommodation(s)

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Hotel location

SO/ Vienna

Praterstrasse 1
1020 VIENNA
Austria

GPS:48.212654, 16.379287

Telephone
Fax +43 1 906162000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DAS LOFT

Enjoy haute cuisine in a top Viennese restaurant looking out over the city rooftops: innovative dishes using the finest local ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  3,098 reviews

Customer review rating 3.5/5

Pavlo K. Business - Confirmed reviews ALL

Your hotel is the hotel of choice for my business trips thanks to its excellent experience and a convenient location for my needs. This particular stay was a bit less perfect than usual though the issues I encountered were really minor. The furniture was a bit dilapidated, the window would not close, the safe was not working, and I had issues with my business trip breakfast reservation. As I said, not a big deal but still a bit worse than I'm used to when I stay in your hotel.

Dear Mr. K., thank you for your continued trust and for choosing us as your preferred hotel during your business trips. We truly appreciate your loyalty. At the same time, we sincerely apologize that this stay did not fully meet your usual expectations. We regret the issues you experienced with the room condition, the window, the safe, and the breakfast reservation, as well as the inconvenience at check-out regarding the incorrect charge. Please be assured that we are addressing these points internally to prevent such occurrences in the future. Your feedback is very important to us, and we are grateful for your understanding that these were minor issues, though we fully agree they should not have happened. We look forward to welcoming you back soon and providing you with the seamless experience you are accustomed to. Best regards, SO/ Vienna Management

Customer review rating 5.0/5

Yixi F. Couples - Confirmed reviews ALL

Wonderful honeymoon for us. Thanks to the team.

Dear Mr. F., Thank you very much for sharing your wonderful feedback. We are delighted that SO/ Vienna could be part of such a special occasion and that your honeymoon was comfortable and memorable. It is fantastic to hear that you enjoyed your room, welcome amenities, and the attention from our team, as well as our sustainability initiatives. We greatly appreciate your kind words and recommendation, and we look forward to welcoming you back for another exceptional stay in the future. Best regards, SO/ Vienna Management

Customer review rating 5.0/5

Bradley K. Families - Confirmed reviews ALL

Stayed for a week recently and was very happy with our stay. Great location, friendly helpfull staff. Very nice room.

Dear Mr. K., Thank you very much for taking the time to share your feedback about your stay. We are delighted to hear that you enjoyed our location, spacious rooms, and the service provided by our team. It’s wonderful that the little details, such as the large windows and the abundant daylight added to your comfort. Your perfect rating motivates us to continue providing exceptional service. We look forward to welcoming you and your family back soon. Best regards, SO/ Vienna Management

Customer review rating 3.0/5

Nesligul N. K. Families - Confirmed reviews ALL

I found the attitude of the hostess in the breakfast area, who was wearing dental aligners, quite unpleasant and unacceptable while directing guests to their tables. It was frustrating and negatively affected our experience. On the other hand, the breakfast manager Christina was wonderful and extremely constructive. She made a great effort to resolve the situation and ensure we were satisfied. Likewise, the receptionist, whose name I may not spell correctly, Jaboulle, was an excellent and kind person. I would like to sincerely thank both of them. However, I would strongly suggest that the other staff member adopt a more polite and professional manner, or be assigned to a role that does not involve direct interaction with guests. Unfortunately, I would hesitate to visit again just to avoid encountering her. Small details can unfortunately turn into big issues. Additionally, although we made a reservation and payment for three people through Booking, we were asked to pay an extra 100 euros per night for our daughter at the reception. This is not appropriate and undermines trust. We chose your hotel specifically for 3 guests, so requesting an additional charge upon arrival is not acceptable.This is the first time we have encountered such a situation, and we found it quite strange and disappointing.

Dear Ms. N. K., Thank you for your feedback. We are glad you enjoyed our location, rooms, and the service provided by Christina and Joebelle. Your kind words will be shared with them. We sincerely apologize for your experience in the breakfast area and the discomfort caused. This does not reflect our service standards, and we will address this internally. We also regret the confusion regarding the extra charge for your daughter. We understand your frustration and will review how such information is communicated to ensure better transparency. Thank you for helping us improve. We hope to welcome you again in the future. Best regards, SO/ Vienna Management

Customer review rating 4.0/5

John S. Couples - Confirmed reviews ALL

Good location, great view from the restaurant and attentive and caring housekeeping staff. Free water was great and housekeeping left extra bottles when my wife said she liked sparkling water. Room interior is entirely white and contributed to showing damaged edges of some of the furnitures. Comfortable bed and great shower water pressure. One negative is that I was about to call Uber for airport and the bellman insisted I take one of the taxis and I agreed to it. What a mistake that was, Uber quote was 28 Euros and the taxi charged 55 and did not run meters. I knew taxi might be a bit more expensive but not double! It necessarily about the hotel amenities but a reflection of the bellman who works for the hotel.

Dear Mr. S., Thank you for taking the time to share your feedback about your stay. We are delighted that you enjoyed our location, the view from the restaurant, and the attentive service of our housekeeping team. It is wonderful to hear that the extra sparkling water bottles added a special touch to your stay. We sincerely regret the issue with the taxi. Your comments have been noted and will be addressed internally to prevent similar situations in the future. Thank you again for your feedback, and we hope to welcome you back soon. Best regards, SO/ Vienna Management

Other web-users rate our hotel

  • 1,487 reviews 9.7/10 Location
  • 2,515 reviews 8.3/10 Room
  • 2,193 reviews 8.5/10 Service
  • 15 reviews 7.6/10 WiFi
  • 975 reviews 8.5/10 Breakfast
  • 802 reviews 8.8/10 Vibe
  • 615 reviews 7.7/10 Amenities
  • 577 reviews 7.1/10 Cleanliness

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