Mercure Melbourne Doncaster

Customer review rating (ALL Rating) 4.4/5 1,644 reviews

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Mercure Melbourne Doncaster - Image 1
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6 Tower Street, 3108 DONCASTER, Australia

Description

Hotel extras

  • Spacious outside terraces with views of Melbourne City & the Dandenong and Yarra Ranges

  • Mercure Hotel Parking & Electric Vehicle Charging Stations

  • Access to a Fully Equipped 24 hour Gym & an Indoor/Outdoor pool

  • Book Mercure Meeting & Conference rooms with high-speed WIFI for all guests.

Our accommodation(s)

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Hotel location

Mercure Melbourne Doncaster

6 Tower Street
3108 DONCASTER
Australia

GPS:-37.786625, 145.12823

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Restaurant

Embark on a culinary journey of Modern Aussie flavors at our hotel, where you can savor the finest morning coffee, indulge in our Signature beef burger and mouth-watering chicken piccata, enjoy rooftop terrace views during happy hours

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,644 reviews

TripAdvisor Rating  4.2/5  47 reviews

Great stay

Customer review rating 5.0/5

Tess Friends - Confirmed reviews ALL

Loved the hotel. Very clean and staff were helpful

Dear Tess, Thank you very much for your kind review. We are thrilled to hear that your stay with us was enjoyable and met your expectations in terms of cleanliness and the helpfulness of our staff. It is wonderful to know that our efforts to maintain the highest standards of service and comfort are appreciated by our guests. The meticulous attention to detail in our contemporary styled rooms and the sweeping views of the city and Yarra Ranges are just a few aspects we take pride in offering at Mercure Melbourne Doncaster. It would be a pleasure to welcome you back. Best wishes, Michael Brislane , Operations Manager

Staff fantastic

Customer review rating 3.5/5

Chris B. Families - Confirmed reviews ALL

very friendly and helpful staff. Unfortunately rooms extremely hot, asked at front desk and was told it takes 10-15 minutes to kick in once we enter the room. 2 out of 3 rooms were hot.

Dear Chris, Thank you for taking the time to share your review. We are delighted that you found our staff to be very friendly and helpful. At Mercure Melbourne Doncaster, we pride ourselves on providing our guests with exceptional service and it is gratifying to know that we were able to make a positive impact during your stay. However, we are sorry to hear that the temperature in the rooms was not to your satisfaction. Our rooms are equipped with individual air conditioning controls meant to provide comfort and convenience. We understand how important a well-regulated environment is and apologize for any discomfort you experienced. Additionally, we appreciate your comments regarding the provision of water bottles. We aim to address all aspects of our guests\' experience and your feedback is invaluable in ensuring we meet our high standards. We hope you managed to take advantage of our hotel\'s prime location next to the Westfield Doncaster Shopping Centre and the beautiful views of the city and Yarra Ranges. Our central setting provides easy access to many of Melbourne\'s attractions and your Platinum status with ALL - Accor Live Limitless offers opportunities to enhance your stays at more than 3,000 hotels. We hope we will have the opportunity to see you again in the future. Best regards, Michael Brislane , Operations Manager

good staff

Customer review rating 4.0/5

Adam E. Couples - Confirmed reviews ALL

clean and neat

Dear Adam, Thank you for taking the time to share your review. We are delighted that you enjoyed our staff\'s hospitality and the cleanliness of our hotel. Our team takes great pride in offering a welcoming atmosphere and ensuring that every aspect of our guest\'s stay is spotless, especially in the comfort of our contemporary styled rooms with their warm colors and thoughtful amenities. We hope we will have the opportunity to see you again in the future. Best regards, Michael Brislane , Operations Manager

Disppointed experience

Customer review rating 0.5/5

Charles Couples - Confirmed reviews ALL

I stayed in Room 557 which is a king size room. there is a door linked with Room 556, I think that was suite, so I do not mind it. But at that night, there were 2 girls stayed in Room 556, they were talking, laughing, shouting started from 2AM until 5:30AM, that's terrible, I called reception twice, no one resolved this, also I knocked the wall when they talked too loud. They said sorry and still doing like that later on. I thought maybe they were HIGH! That was a nightmire, I stayed at this hotel many times, this was the worst night I never had. I do not want to post this comment on public as respect. Hope you guys can treat it seriously.

Dear Charles, Thank you for taking the time to review your stay. We are pleased that you have chosen Mercure Melbourne Doncaster for your stays and value your loyalty to our hotel. We sincerely apologize for the disturbance you experienced during your recent visit due to the noise from the adjacent room. It is our priority to ensure that every guest enjoys a peaceful and comfortable stay, and we regret that we fell short of this commitment in your case. Moreover, we understand that our reception team\'s response did not resolve the situation to your satisfaction. We are sorry that our quality of service did not meet your expectations and are reviewing your comments with our team in order to improve our service. Additionally, we acknowledge your comments regarding the ease of access and will take them into consideration as we continuously strive to provide our guests with a seamless experience. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Michael Brislane , Operations Manager

Nice rooms, quiet, easy parking.

Customer review rating 4.5/5

Tara Business - Confirmed reviews ALL

Excellent service, ammenities and friendly service.

Dear Tara, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests\' satisfaction is our highest reward. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Michael Brislane , Operations Manager

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Other web-users rate our hotel

  • 461 reviews 9.2/10 Location
  • 865 reviews 8/10 Room
  • 910 reviews 7.9/10 Service
  • 23 reviews 6.3/10 WiFi
  • 398 reviews 6.2/10 Food
  • 339 reviews 8.5/10 Cleanliness
  • 247 reviews 9.2/10 Vibe
  • 240 reviews 6.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.