Mercure Melbourne Doncaster

Customer review rating (ALL Rating) 4.5/5 1,561 reviews

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Mercure Melbourne Doncaster - Image 1
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Mercure Melbourne Doncaster - Image 4
6 Tower Street, 3108 DONCASTER, Australia

Description

Hotel extras

  • Spacious outside terraces with views of Melbourne City & the Dandenong and Yarra Ranges

  • Mercure Hotel Parking & Electric Vehicle Charging Stations

  • Access to a Fully Equipped 24 hour Gym & an Indoor/Outdoor pool

  • Book Mercure Meeting & Conference rooms with high-speed WIFI for all guests.

Our accommodation(s)

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Hotel location

Mercure Melbourne Doncaster

6 Tower Street
3108 DONCASTER
Australia

GPS:-37.786625, 145.12823

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Restaurant

Embark on a culinary journey of Modern Aussie flavors at our hotel, where you can savor the finest morning coffee, indulge in our Signature beef burger and mouth-watering chicken piccata, enjoy rooftop terrace views during happy hours

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,561 reviews

TripAdvisor Rating  4.0/5  40 reviews

Friendly Staff

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The staff who check me in is very nice and willing to help.

Dear Chen, We would like to thank you for this review about your recent experience in our hotel. We are delighted to hear that you enjoyed your stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We will be sure to share your remarks with our reception team. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Emmi Mae Luke, Executive Assistant Manager

Ok stay

Customer review rating 4.0/5

Pam Families - Confirmed reviews ALL

Good stay as always. For first time issues with professionalism of lady who signed us in. Stay here all the time when we go to Melb. Usually excellent. Rang manager. She listened to my concerns. Would recommend and hope this issue is s one off.

Dear Pam, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you enjoyed your stay with us at the Mercure Melbourne Doncaster, which is always your choice when visiting Melbourne. We take pride in offering our guests contemporary styled rooms with views of the city and Yarra Ranges, and we're pleased that you have consistently found this to be excellent. However, we are sorry to hear about the less-than-satisfactory service you experienced at sign-in. It is important to us that every guest feels welcomed and attended to promptly, and it seems we fell short in this instance. Furthermore, we appreciate you pointing out the need for staff training in customer service; your comments are invaluable in allowing us to enhance our guest experience. Additionally, we have taken note of your amusement concerning the breakfast layout and whilst it is a lighter concern, your comfort and convenience are of the utmost importance to us. We hope you were able to appreciate our central location, adjacent to one of Australia's premium lifestyle and shopping complexes, Westfield Doncaster Shopping Centre, and the exclusive benefits offered by our ALL – Accor Live Limitless loyalty program. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Emmi Mae Luke, Executive Assistant Manager

Fantastic location

Customer review rating 5.0/5

Peterc Families - Confirmed reviews ALL

We thoroughly enjoyed our time at the Mercure Doncaster and even extended our stay to take more in!

Dear Peter, Thank you very much for this kind review of your recent stay. It's truly rewarding for us to hear about your exceptional experience at our hotel. We are delighted that you enjoyed the prime location, the overall ambiance of the hotel, and even decided to extend your visit to fully embrace the Mercure Melbourne Doncaster experience. It is great that our efforts to provide a sophisticated setting, complete with contemporary decor and stunning views of Melbourne City and the Yarra Ranges, contributed positively to your stay. We look forward to seeing you again soon. Best regards, Emmi Mae Luke, Executive Assistant Manager

very good

Customer review rating 4.5/5

M. A. Families - Confirmed reviews ALL

Was great but couldn't access minibar from QR code.

Dear A., Thank you for taking the time to share your review. We are thrilled that you found your overall experience at our hotel to be enjoyable. We pride ourselves on offering a sophisticated setting with contemporary styled rooms and appreciate that this resonated with you. However, we regret to hear that there were difficulties accessing the minibar via the QR code. We understand how this could cause inconvenience, and we are looking into streamlining this process for a more seamless guest experience. Additionally, we apologize for the oversight regarding the presence of dishes in the corridors. Cleanliness is a top priority for us, and we aim to maintain the highest standards. We hope you were able to appreciate the stunning views of Melbourne City and the Yarra Ranges that our hotel offers, as well as our range of amenities including the fully equipped fitness centre and indoor swimming pool. We hope we will have the opportunity to see you again in the future. Best regards, Emmi Mae Luke, Executive Assistant Manager

Good stay

Customer review rating 5.0/5

Magdalene Families - Confirmed reviews ALL

Great customer service with lovely staff with good memory about the customers’ needs. With the facilities including the fitness centre and swimming pool, we could find fun when stay in the hotel. The location here is impeccable, with a large shopping centre just three minutes away by walk. Buses are available to the city and the other suburbs. It’s really fantastic. The only thing is the WiFi here is not smooth.

Dear Magdalene, We would like to thank you for this review about your recent experience in our hotel. We are thrilled to hear that your stay at Mercure Melbourne Doncaster was highlighted by our attentive customer service and staff who are keen on remembering guests' preferences. However, we acknowledge the concerns you've raised regarding the WiFi connectivity. We understand the importance of staying connected, and we apologize for any inconvenience this may have caused during your stay. Nonetheless, it's fantastic to know you made the most of our facilities, including the state-of-the-art fitness centre and the indoor swimming pool. We're also glad you found our location next to a vibrant shopping centre and convenient public transport options to your satisfaction. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Emmi Mae Luke, Executive Assistant Manager

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Other web-users rate our hotel

  • 433 reviews 9.3/10 Location
  • 834 reviews 8.4/10 Room
  • 886 reviews 7.9/10 Service
  • 20 reviews 6.5/10 WiFi
  • 386 reviews 6/10 Food
  • 328 reviews 8.5/10 Cleanliness
  • 259 reviews 9.5/10 Vibe
  • 225 reviews 6.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.