Mercure Melbourne Doncaster 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,698 reviews

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6 Tower Street, 3108 DONCASTER, Australia

Description

Hotel extras

  • Spacious outside terraces with views of Melbourne City & the Dandenong and Yarra Ranges

  • Mercure Hotel Parking & Electric Vehicle Charging Stations

  • Access to a Fully Equipped 24 hour Gym & an Indoor/Outdoor pool

  • Book Mercure Meeting & Conference rooms with high-speed WIFI for all guests.

Our accommodation(s)

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Hotel location

Mercure Melbourne Doncaster

6 Tower Street
3108 DONCASTER
Australia

GPS:-37.786625, 145.12823

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Restaurant

At The Restaurant, we celebrate Aussie flavours with fresh local ingredients and a modern twist. Pair your meal with local wine, beer, or a craft cocktail. Enjoy Happy Hour every day from 4 pm to 6 pm at the Bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,698 reviews

Customer review rating 3.5/5

Swee S. C. Business - Confirmed reviews ALL

Breakfast fell short of the standard expected for a hotel of this class. Apart from this disappointment, all else were good.

Dear Swee S. C., Thank you for sharing your feedback regarding your recent stay. I appreciate your comments about the overall experience being satisfactory; however, I regret that the breakfast did not meet your expectations. We continuously strive to provide high-quality dining options and take guest feedback seriously. Your insights will be valuable as we evaluate our breakfast offerings. Regards Dinesh Gandhi General Manager

Customer review rating 4.0/5

Kathryn G. Business - Confirmed reviews ALL

The room was comfortable, but the in room dining was very average, the meal was cold, sloppy and choice was limited.

Dear Kathryn G., Thank you for taking the time to share your experience regarding your recent stay with us. I am pleased to hear that you found your room comfortable. However, I regret that our in-room dining did not meet your expectations in terms of quality and variety. Your feedback is valuable, and it will be considered as we continuously strive to enhance our services. Regards, Dinesh Gandhi General Manager

Customer review rating 4.5/5

Nicholas N. Couples - Confirmed reviews ALL

First timer, very pleased.

Dear Nicholas N., Thank you for taking the time to share your positive experience at Mercure Melbourne Doncaster. We are delighted to hear that you enjoyed your stay with us and that your first visit was a pleasing one. Our team strives to provide a welcoming environment for all our guests, and your feedback is greatly appreciated. Regards Dinesh Gandhi General Manager

Customer review rating 3.5/5

David F. Business - Confirmed reviews ALL

I called at 9:30pm to say I'm running late & will arrive 10:30-11pm. No need to advise us f you are arriving before 11pm. Receive a call at 10:30pm asking if I'm still checking in tonight & if so, what time will I arrive? Couldn't the girl who I called at 9:30pm have let the one who called at 10:30pm know? Got to room after 11pm. Nothing to drink, not even water But there was a note telling me to go to restaurant if I wanted my empty water bottle filled..... restaurant closed. Now after 12am. Room very cold. Spent 40mins playing with control & googling instructions. Went to bed fully dressed (cold). Next morning receive a message asking how my stay was going. I replied saying room cold & unable to adjust thermostat. No reply. Another cold night in bed fully dressed! Ordered a steak medium rare.... arrived as a dry piece of brown & grey. Sent it back & replacement was perfect but should have been the first time...... & things continued to miss the target for the remainder of my stay.

Dear David F., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Melbourne Doncaster. Your insights are invaluable in helping us enhance our guest experience. I would like to extend my sincerest apologies for the various inconveniences you encountered during your visit. It is disappointing to learn that the room temperature control was not functioning to your satisfaction. We strive to ensure that our guests are comfortable, and I regret that this was not the case for you. Additionally, I acknowledge your concern regarding the lack of complimentary drinking water in your room and the availability of EV charging cables. We aim to provide amenities that cater to our guests' needs, and your comments will certainly be reviewed with our team. Regarding your check-in experience, I appreciate your patience. It is our policy to ensure that guests are aware of their reservation status, especially during late hours. I apologize for the miscommunication you experienced, which led to unnecessary confusion. We will be reinforcing our internal communication processes to improve in this area. I am also pleased to hear that the replacement meal met your expectations. However, I understand that the initial quality did not reflect the standards we uphold. Your feedback regarding the dining experience will be communicated to our culinary team for their consideration. Thank you once again for your detailed feedback. We hope to have the opportunity to welcome you back in the future, ensuring a more enjoyable stay. Regards, Dinesh Gandhi General Manager

Customer review rating 4.5/5

Craig K. Couples - Confirmed reviews ALL

Clean tidy great bed friendly staff Only complaint unable to order room service or access chrome cast

Dear Craig K., Thank you for your positive feedback regarding your recent stay at Mercure Melbourne Doncaster. We are delighted to hear that you found our accommodations comfortable and our staff friendly. We appreciate your comments regarding room service and Chromecast access, and we will certainly take them into consideration as we continue to enhance our guest experience. Regards Dinesh Gandhi General Manager

Other web-users rate our hotel

  • 540 reviews 9.1/10 Location
  • 965 reviews 7.8/10 Room
  • 977 reviews 7.9/10 Service
  • 23 reviews 2.4/10 WiFi
  • 392 reviews 5.8/10 Food
  • 389 reviews 8.5/10 Cleanliness
  • 287 reviews 6.4/10 Breakfast
  • 286 reviews 8/10 Amenities

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