Mercure Melbourne Doncaster

Customer review rating (ALL Rating) 4.5/5 1,560 reviews

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Mercure Melbourne Doncaster - Image 1
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Mercure Melbourne Doncaster - Image 4
6 Tower Street, 3108 DONCASTER, Australia

Description

Hotel extras

  • Spacious outside terraces with views of Melbourne City & the Dandenong and Yarra Ranges

  • Mercure Hotel Parking & Electric Vehicle Charging Stations

  • Access to a Fully Equipped 24 hour Gym & an Indoor/Outdoor pool

  • Book Mercure Meeting & Conference rooms with high-speed WIFI for all guests.

Our accommodation(s)

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Hotel location

Mercure Melbourne Doncaster

6 Tower Street
3108 DONCASTER
Australia

GPS:-37.786625, 145.12823

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Restaurant

Embark on a culinary journey of Modern Aussie flavors at our hotel, where you can savor the finest morning coffee, indulge in our Signature beef burger and mouth-watering chicken piccata, enjoy rooftop terrace views during happy hours

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,560 reviews

TripAdvisor Rating  4.5/5  39 reviews

OK if your an illegal immigrant

TripAdvisor rating 1.0/5

selmankirk TripAdvisor review

Quite a modern build but service is shocking. No mini bar in the room, no toiletries, no room service, restaurant menu is pathetic. Waited over 40 minutes for a beefburger meal and was served something that looked like processed offal. Tables were filthy and had to ask a staff person to clean the one I was sitting at even though the restaurant was 80% empty. Staff were apathetic, unfamiliar with smiling or other pleasantries.

Well located, quiet and comfortable

Customer review rating 4.5/5

Mb Families - Confirmed reviews ALL

Convenient location close to shopping centre.

Perfect

Customer review rating 5.0/5

Patrick Families - Confirmed reviews ALL

Very pleasant room All staff from reception to house keeping excellent

Great check in staff

Customer review rating 5.0/5

J. K. Friends - Confirmed reviews ALL

Extremely friendly, approachable and welcoming.

Dear J., Thank you very much for your kind review. We are thrilled to hear that your stay with us was marked by a warm welcome from our check-in staff and that you found our hotel to be spotlessly maintained. It is always our aim to provide an environment where our guests can feel at ease amidst contemporary decor and the latest in-room technology. It is wonderful to know that you enjoyed the straightforward nature of our services and that the cleanliness of our facilities contributed to a refreshing and enjoyable experience. Our team takes great pride in maintaining high standards of cleanliness and service, ensuring every guest's stay is as comfortable and pleasant as possible. It would be a pleasure to welcome you back. With warm regards, Cameron Abbott General Manager

Conveniently located

Customer review rating 4.0/5

Pierre H. Solo - Confirmed reviews ALL

Its my go to when I visit my parents in Templestowe Lower every year. Staff are great very clean and modern and the rooms more than satisfactory. My only observation I would like to make is that i felt more efforts could me made collecting dirty plates and glassware from room service orders. Often walking back to and from room, the sight of uncollected plates and glassware which sometime sat there for hours i thought could be improved on. I even saw a staff member deliver roomservice and walk past the dirty used trays from other rooms and not collect them.

Dear Pierre, Thank you for taking the time to share your review. We are delighted that you enjoyed our hotel's cleanliness, the modern amenities of our rooms, and the high level of service provided by our staff. However, we regret to hear that the collection of room service plates and glassware did not meet your expectations. We understand the importance of maintaining a pristine environment and apologize for any inconvenience this may have caused you. We appreciate you bringing this to our attention, and please be assured that we will review our room service procedures to ensure that all aspects of our guest experience are exemplary. We look forward to welcoming you back soon. With warm regards, Cameron Abbott General Manager

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Other web-users rate our hotel

  • 427 reviews 9.3/10 Location
  • 813 reviews 8.4/10 Room
  • 854 reviews 8.1/10 Service
  • 15 reviews 7.8/10 WiFi
  • 370 reviews 6.4/10 Food
  • 314 reviews 8.4/10 Cleanliness
  • 250 reviews 9.4/10 Vibe
  • 213 reviews 6.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.