Mercure Melbourne Doncaster 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,647 reviews

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6 Tower Street, 3108 DONCASTER, Australia

Description

Hotel extras

  • Spacious outside terraces with views of Melbourne City & the Dandenong and Yarra Ranges

  • Mercure Hotel Parking & Electric Vehicle Charging Stations

  • Access to a Fully Equipped 24 hour Gym & an Indoor/Outdoor pool

  • Book Mercure Meeting & Conference rooms with high-speed WIFI for all guests.

Our accommodation(s)

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Hotel location

Mercure Melbourne Doncaster

6 Tower Street
3108 DONCASTER
Australia

GPS:-37.786625, 145.12823

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Restaurant

At The Restaurant, we celebrate Aussie flavours with fresh local ingredients and a modern twist. Pair your meal with local wine, beer, or a craft cocktail. Members enjoy Happy Hour every day from 4 pm to 6 pm at the Bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,647 reviews

TripAdvisor Rating  4.1/5  56 reviews

Customer review rating 4.5/5

Ben H. Families - Confirmed reviews ALL

Easy, enjoyable, effortless.

Dear Ben H., Thank you for your positive feedback regarding your recent stay at Mercure Melbourne Doncaster. We are delighted to hear that you found our location convenient and experienced a comfortable stay. It is our aim to provide an easy and enjoyable experience for our guests, and your kind words affirm our commitment to this goal. Regards Dinesh Gandhi General Manager

Customer review rating 2.5/5

Jasdeep J. Business - Confirmed reviews ALL

Nice hotel, that is close to shopping, however, I had several issues with the hotel. I feel like the hotel was designed by men for men. In the bathroom there is no counter space for women (or even men) to place personal items...there is a sink and that's about it. The shower is not enclosed, so be prepared for the water to land everywhere (around the toilet, sink area) which could also be a fall risk. They also don't provide slippers in the room, so then you're taking wet feet all over the carpet and on to your bed. There is an ironing board and iron, which is good, but not a lot of outlets to plug the iron into. I ended up using the ironing board as an extra counter to hold my curling iron, makeup, etc. For breakfast, no one is really there to check you in...you stand in line, wait, there is no acknowledgement and after a while ask someone at the bar for help and then they eventually check you in. I left a glass of juice at the table to "hold the table", got more breakfast items, came back and my glass was gone. I had dinner there one night and both my colleague and I thought the meal was lackluster in terms of flavor...we were afraid to order dessert fearing it will be just as bad.

Dear Jasdeep J., Thank you for taking the time to provide feedback on your recent stay at Mercure Melbourne Doncaster. I truly value your comments, as they offer important insights that help us continually improve the experience we provide to our guests. I am pleased to know that you found our location convenient, with easy access to shopping and nearby amenities. However, I am sorry to learn that several aspects of your stay did not meet your expectations. Your comments regarding the bathroom layout and limited counter space are appreciated. While there is storage available around and beneath the vanity for personal items, we understand how this may not have been ideal for your needs. With regard to the shower design, guest safety is a top priority, and I appreciate you highlighting this concern. We will review this feedback to ensure our facilities continue to meet comfort and safety standards. Although slippers are not currently provided, bath mats are available in all rooms to help prevent any potential accidents. I also apologize for the inconvenience you experienced during breakfast, including the delay at check-in and the issue with the glass of juice. Providing attentive and efficient service is very important to us, and I regret that we did not meet this standard on this occasion. Your feedback will be shared with our team to help improve our breakfast service. Lastly, I am sorry that your dining experience did not meet your expectations. We are committed to delivering high-quality meals and will review our menu offerings accordingly. Thank you once again for your valuable feedback. I hope you will consider staying with us again in the future, giving us the opportunity to provide you with a more positive experience. Regards Dinesh Gandhi General Manager

Customer review rating 3.0/5

Ravinesh N. Business - Confirmed reviews ALL

Not as good as previous

Dear Ravinesh N., Thank you for sharing your feedback regarding your recent stay at Mercure Melbourne Doncaster. I regret to hear that your experience did not meet your expectations based on your previous visits. I have looked at your last 4 bookings, and you stayed in different rooms. Although we are not able to guarantee a specific room on each visit, we can certainly manage to allocate a room away from the elevators. We have noted this on your profile to avoid any inconvenience in the future. We continually strive to enhance our services and guest experiences, and your comments are invaluable in this process. I hope we may have the opportunity to welcome you back in the future for a more positive experience. Regards Dinesh Gandhi General Manager

Customer review rating 4.5/5

Josh B. Couples - Confirmed reviews ALL

The room was really nice for the price, we stayed one night after a wedding and it was comfortable and convenient with off-street parking and the buffet breakfast options which made our stay even easier.

Dear Josh B., Thank you for your kind words regarding your recent stay at Mercure Melbourne Doncaster. We are pleased to hear that you found the room comfortable and appreciated the value we offer. It is wonderful that our off-street parking and buffet breakfast options contributed to the convenience of your visit. We look forward to welcoming you back for another enjoyable experience in the future. Regards Dinesh Gandhi General Manager

Customer review rating 4.5/5

Callie W. Business - Confirmed reviews ALL

A small-ish size event of 25 people, communication was excellent, but motly, the wet weather indoor contingency was the icing on the cake. I have been inundated by all of the team to say how wonderful it was, location, ease of access, parking, comfort, food, servcie etc. Garrett and I stayed the night, and appreciated the slightly later check out at 1130. Our room in 339 - was missing water, face washers and a shower cap, and wine glasses. Otherwise, the room and Mercure experience overall was excellent.

Dear Callie W., Thank you for sharing your positive feedback regarding your recent experience at Mercure Melbourne Doncaster. We are delighted to hear that our location was perfect for your Staff Christmas and End of Year party, and that the indoor contingency plan catered well to the wet weather. It is gratifying to know that both you and your team enjoyed various aspects of the event including ease of access, comfort, and food quality. We appreciate your specific comments about your stay in room 339. Your observations regarding the missing amenities, such as water, face washers, shower cap, and wine glasses, have been duly noted. It is our goal to provide a complete and comfortable experience for all our guests, and your feedback is invaluable in helping us maintain our high standards. While we cannot promise immediate resolutions, we will ensure that this information is communicated to our housekeeping team to enhance our service. We are pleased to learn that the slightly later check-out time was beneficial for your stay. It is our aim to offer flexibility and comfort to our guests. Thank you once again for your kind remarks and for choosing to stay with us. We look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

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Other web-users rate our hotel

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  • 288 reviews 8.3/10 Amenities
  • 276 reviews 6.4/10 Breakfast

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