Mercure Melbourne Doncaster 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,656 reviews

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6 Tower Street, 3108 DONCASTER, Australia

Description

Hotel extras

  • Spacious outside terraces with views of Melbourne City & the Dandenong and Yarra Ranges

  • Mercure Hotel Parking & Electric Vehicle Charging Stations

  • Access to a Fully Equipped 24 hour Gym & an Indoor/Outdoor pool

  • Book Mercure Meeting & Conference rooms with high-speed WIFI for all guests.

Our accommodation(s)

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Hotel location

Mercure Melbourne Doncaster

6 Tower Street
3108 DONCASTER
Australia

GPS:-37.786625, 145.12823

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Restaurant

At The Restaurant, we celebrate Aussie flavours with fresh local ingredients and a modern twist. Pair your meal with local wine, beer, or a craft cocktail. Members enjoy Happy Hour every day from 4 pm to 6 pm at the Bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,656 reviews

TripAdvisor Rating  4.1/5  56 reviews

Customer review rating 5.0/5

Lorraine B. Couples - Confirmed reviews ALL

The experience was great, when l first booked it, l had to change the because the plane did not fly on the day, it was no trouble, thank you! The staff were great they gave us a good upgrade and acted on our requests.

Dear Lorraine B., Thank you for your positive feedback regarding your stay at Mercure Melbourne Doncaster. We are pleased to hear that our location suited your needs and that our staff were able to accommodate your changes and provide an upgrade. It is our goal to ensure that our guests have a pleasant experience, and your kind words affirm our commitment to service excellence. Regards Dinesh Gandhi General Manager

Customer review rating 3.5/5

Debbie W. Couples - Confirmed reviews ALL

Close to Doncaster Westfield, this Mercure I highly recommend for anyone visiting eastern Melbourne. Staff, as with all Accor hotels, was helpful and friendly.

Dear Debbie W., Thank you for taking the time to share your feedback regarding your recent stay with us in Room 625. We appreciate you bringing these matters to our attention, as they help us identify areas requiring improvement. We are sorry to learn about the condition of the carpet at the room entrance and the difficulty you experienced with the door. This is certainly not the standard we aim to maintain. Your comments have been shared with our maintenance team so the issue can be inspected and rectified promptly. We also regret to hear about the discomfort you experienced with hay fever during your stay. While this is unfortunately outside of our control, we are sorry that it impacted your time in Melbourne. Regarding the tissues provided in the room, we acknowledge your observation and appreciate you noting the difference compared to other Accor properties. Your feedback has been shared for review as we continually assess guest amenities. We do not face washers in the rooms except the Suite however they are available on request at the Front Desk. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a more seamless and comfortable experience. Regards Dinesh Gandhi General Manager

Customer review rating 5.0/5

Frank N. Business - Confirmed reviews ALL

comfortable and easy

Dear Frank N., Thank you for taking the time to share your positive experience at Mercure Melbourne Doncaster. We are delighted to hear that you found our location convenient, enjoyed the comfort of our rooms, and appreciated the quality of our staff and food. Your feedback is invaluable to us as we continuously strive to provide an outstanding experience for our guests. Regards Dinesh Gandhi General Manager

Customer review rating 4.5/5

Brett B. Business - Confirmed reviews ALL

Good location and good hotel

Dear Brett B., Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our location and found our hotel to your satisfaction. Your kind words motivate us to continue delivering exceptional experiences to our guests. Regards Dinesh Gandhi General Manager

Customer review rating 5.0/5

Nilanka N. Business - Confirmed reviews ALL

Home away from home. Could be one of the most regular guests, reason is simple, convenient location and staff members who appreciate loyalty. Even without a properly working TV!! I rate this hotel as one of the best in the area simply because of Front Desk and restaurant staff.

Dear Nilanka N., Thank you for your generous feedback. We are delighted to learn that you consider our hotel your second home and appreciate the convenience of our location as well as the dedication of our staff. Your loyalty is truly valued, and we are pleased that our Front Desk and restaurant teams have made your visits enjoyable. We have received your feedback regarding the cleanliness and will get it sorted prior to your next arrival. We look forward to welcoming you back on your next stay. Regards Dinesh Gandhi General Manager

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Other web-users rate our hotel

  • 518 reviews 9.2/10 Location
  • 941 reviews 7.8/10 Room
  • 949 reviews 8/10 Service
  • 23 reviews 4.2/10 WiFi
  • 400 reviews 5.9/10 Food
  • 371 reviews 8.2/10 Cleanliness
  • 286 reviews 8.3/10 Amenities
  • 276 reviews 6.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.