Mercure Melbourne Doncaster 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,678 reviews

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6 Tower Street, 3108 DONCASTER, Australia

Description

Hotel extras

  • Spacious outside terraces with views of Melbourne City & the Dandenong and Yarra Ranges

  • Mercure Hotel Parking & Electric Vehicle Charging Stations

  • Access to a Fully Equipped 24 hour Gym & an Indoor/Outdoor pool

  • Book Mercure Meeting & Conference rooms with high-speed WIFI for all guests.

Our accommodation(s)

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Hotel location

Mercure Melbourne Doncaster

6 Tower Street
3108 DONCASTER
Australia

GPS:-37.786625, 145.12823

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Restaurant

At The Restaurant, we celebrate Aussie flavours with fresh local ingredients and a modern twist. Pair your meal with local wine, beer, or a craft cocktail. Enjoy Happy Hour every day from 4 pm to 6 pm at the Bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,678 reviews

Customer review rating 5.0/5

Yusuf K. Friends - Confirmed reviews ALL

Very positive

Dear Yusuf K., Thank you for your kind feedback. We are delighted to hear that you had a positive experience during your stay with us. It is our aim to provide excellent service and comfort to all our guests, and your satisfaction is truly encouraging for our team. We look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

Customer review rating 4.0/5

Paul E. D. Couples - Confirmed reviews ALL

Very comfortable and clean. Our only disappointment was the TV reception was very poor.

Dear Paul E. D., Thank you for your feedback regarding your recent stay. We are delighted to hear that you found our accommodations comfortable and clean. However, we regret to learn that you experienced issues with the television reception. Your comments are valuable, and we will take them into consideration as we continually strive to enhance our guests' experiences. Regards Dinesh Gandhi General Manager

Customer review rating 0.5/5

Raf M. Families - Confirmed reviews ALL

My family and I recently stayed for one night, and unfortunately, our experience was extremely disappointing. We specifically chose your property so our children could enjoy the pool facilities. However, this was completely disrupted by a man who was continuously smoking in the pool area. Within approximately 30 minutes, he smoked four cigarettes. The strong smell of smoke around our children was overwhelming and unacceptable. My wife felt so uncomfortable that she took our toddler back to the room. My son and I stayed briefly, hoping staff monitoring the area would intervene, particularly as the man appeared intoxicated and none of the other guests felt comfortable approaching him. Despite this, no action was taken. I eventually had to leave the pool area and report the matter to the front desk myself, as I did not want my child exposed to further second hand smoke. This situation significantly impacted our stay and prevented our children from enjoying the facilities we had paid for. We are very disappointed that this was not addressed proactively by staff. Given the circumstances and the disruption to our stay, I would appreciate it if you could review this matter and look at you CCTV cameras I look forward to your response.

Dear Raf M., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Melbourne Doncaster. I sincerely apologize for the discomfort experienced during your family's visit, particularly concerning the pool area. I understand how vital such amenities are for families, and it is regrettable that external factors interfered with your enjoyment. We take the comfort and safety of our guests seriously. Upon reviewing our official duty logs, I noted that this incident was first brought to our team’s attention at the time of your check-out. As our pool area is an unsupervised facility—as indicated in our guest information and poolside signage—we rely on our guests to alert us to any rule violations or discomfort as they occur. Because we were not notified while the incident was taking place, our management team was unfortunately not given the opportunity to intervene, enforce our strict no-smoking policy, or address the individual’s behavior at the moment it was impacting your family. We regret that your children’s experience was disrupted. While we cannot retroactively manage a situation, we were unaware of at the time, we appreciate you bringing this to our attention now so we can continue to monitor our facilities effectively. Regards Dinesh Gandhi General Manager

Customer review rating 4.5/5

Brett C. Friends - Confirmed reviews ALL

Comfortable and clean, great food, just issues with billing, staff were unable to give me itemized invoice on checkout, parking would lock me in after first day

Dear Brett C., It was a pleasure having you stay with us! We’re so glad you enjoyed the food and found your room comfortable. I’m sorry that the parking and billing caused an inconvenience during your trip—that certainly isn’t the lasting impression we want to leave. If you have any remaining questions regarding your statement, please feel free to reach out to me directly. We’re working hard to iron out those kinks, and we hope to see you again soon for an even better stay. Regards, Dinesh Gandhi General Manager

Customer review rating 5.0/5

Susanne H. Families - Confirmed reviews ALL

A great stay at your hotel. Very comfortable room.

Dear Susanne H., Thank you for your kind feedback regarding your recent stay at Mercure Melbourne Doncaster. We are delighted to hear that you found your room to be comfortable and that you enjoyed your time with us. Our team strives to provide a pleasant experience for all our guests, and it is rewarding to know that we met your expectations. Regards Dinesh Gandhi General Manager

Other web-users rate our hotel

  • 532 reviews 9.2/10 Location
  • 946 reviews 7.9/10 Room
  • 948 reviews 7.9/10 Service
  • 23 reviews 2.4/10 WiFi
  • 380 reviews 5.6/10 Food
  • 379 reviews 8.5/10 Cleanliness
  • 284 reviews 6.5/10 Breakfast
  • 280 reviews 7.9/10 Amenities

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