Mercure Melbourne Doncaster

Customer review rating (ALL Rating) 4.5/5 1,565 reviews

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Mercure Melbourne Doncaster - Image 1
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Mercure Melbourne Doncaster - Image 4
6 Tower Street, 3108 DONCASTER, Australia

Description

Hotel extras

  • Spacious outside terraces with views of Melbourne City & the Dandenong and Yarra Ranges

  • Mercure Hotel Parking & Electric Vehicle Charging Stations

  • Access to a Fully Equipped 24 hour Gym & an Indoor/Outdoor pool

  • Book Mercure Meeting & Conference rooms with high-speed WIFI for all guests.

Our accommodation(s)

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Hotel location

Mercure Melbourne Doncaster

6 Tower Street
3108 DONCASTER
Australia

GPS:-37.786625, 145.12823

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Restaurant

Embark on a culinary journey of Modern Aussie flavors at our hotel, where you can savor the finest morning coffee, indulge in our Signature beef burger and mouth-watering chicken piccata, enjoy rooftop terrace views during happy hours

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,565 reviews

TripAdvisor Rating  4.0/5  40 reviews

10 days stay - Excellent well located.

Customer review rating 5.0/5

Gillian Couples - Confirmed reviews ALL

First time staying at the Mercure, excellent location near family. My husband was overjoyed that it was next to Bunnings. Although address was clear Uber drivers found it hard to locate premises.

Dear Gillian, We would like to thank you for this review about your recent experience in our hotel. We are genuinely grateful for the positive remarks you've shared about your recent stay at Mercure Melbourne Doncaster. We are delighted that you appreciated the service at breakfast, the high-quality meals at our restaurant, and the recognition you received as a valued ALL Gold status member. Your enjoyment of the welcome drink and the thoughtful engagement you experienced with us are truly affirming. However, we apologize for the inconvenience you faced regarding the availability of cutlery during breakfast. We understand how such details matter and will ensure that our cutlery baskets are diligently restocked to prevent any recurrence. We also regret that the room upgrade was not offered and will look into our processes to better serve our valued loyalty members in the future. Additionally, we acknowledge your feedback on the food quality during breakfast and are reviewing our offerings to enhance our culinary experience. Nonetheless, we are pleased that the overall quality of food at our restaurant exceeded expectations and that you and your guests enjoyed the dining experiences. It's also great to know that our location, adjacent to Westfield Doncaster Shopping Centre and with easy access to transport options, enhanced your stay with us. We hope to have the occasion to welcome you back in the near future and provide an experience that not only meets but exceeds your expectations. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Cameron Abbott, General Manager

comfortable

Customer review rating 3.5/5

Bill Couples - Confirmed reviews ALL

room aircon could have ben better

Dear Bill, Thank you for taking the time to share your review. We are delighted that you found your stay comfortable, with our dedication to providing a hospitable and cozy environment for our guests. Nonetheless, we apologise for any inconvenience you experienced with the room temperature control. Please be assured that our rooms are designed with individual air conditioning systems to ensure our guests' comfort. We regret to hear that the directions from the carpark to our hotel reception were not clear, and we understand that this can be disorienting. We are also sorry to hear that you felt the room size did not meet your expectations. Our aim is to offer a variety of room sizes to meet different needs, and we apologise if the room you received did not provide the space you desired. We hope you were able to appreciate the stunning views of Melbourne City and the Yarra Ranges that our hotel offers, along with the convenience of being adjacent to one of Australia's premium lifestyle and shopping complexes. We hope we will have the opportunity to see you again in the future. Best regards, Cameron Abbott, General Manager

Nice location and motel to stay at - Bar prices too expensive!

Customer review rating 4.0/5

Greg Business - Confirmed reviews ALL

Stayed for two nights on business. Room small, but very nice decor and comfy bed, god shower etc. But the drinks prices at the bar were very expensive, so the idea of sitting down to relax with a cold beer after a hards day work is non existent - price doesn't allow yo to relax!!

Dear Greg, Thank you for taking the time to share your review. We are delighted that you enjoyed the comfort of your bed, the decor of your room, and the quality of the shower facilities during your stay. Our aim is to provide a sophisticated and relaxing environment for our guests, and it brings us joy to know that these aspects contributed positively to your experience. However, we are sorry to hear that you found the bar prices to be higher than expected. We strive to ensure that our pricing reflects the quality of our offerings and the convenience of our on-site amenities. Nonetheless, we understand your concerns and appreciate you bringing this matter to our attention. Finally, it is great to hear that you appreciated the hotel's convenient location and the overall experience at our establishment. Our prime position adjacent to one of Australia's premium shopping complexes and with picturesque views of the city and Yarra Ranges is something we are very proud of. We hope we will have the opportunity to see you again in the future. Best regards, Emmi Mae Luke, Executive Assistant Manager

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Very friendly and helpful staff

Dear Peter, Thank you very much for this kind review of your recent stay. We are delighted that you appreciated the warm and accommodating service provided by our team members. Our staff is dedicated to ensuring that each guest's stay is as comfortable and enjoyable as possible, and it is wonderful to hear that we have succeeded in making a positive impact on your visit. We look forward to seeing you again soon. Best regards, Emmi Mae Luke, Executive Assistant Manager

Covimdnt

Customer review rating 1.0/5

Sharon M. Couples - Confirmed reviews ALL

Convenient location

Dear Sharon, Thank you for your feedback, We are pleased that you found our location convenient, with direct access to Westfield Doncaster Shopping Centre and close proximity to the city centre, ensuring a seamless stay for both leisure and business travelers. Nonetheless, we apologize for the inconvenience you experienced during breakfast. Your dining experience is a priority for us, and we regret that we fell short in delivering the high-quality service we strive for. Finally, we are delighted that you chose Mercure Melbourne Doncaster for your stay. The panoramic views of Melbourne City and the Yarra Ranges from our contemporary rooms are a highlight we are proud of, and we hope that this aspect of your visit was memorable. We hope to welcome you again in the future. Best wishes, Cameron Abbott, General Manager

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Other web-users rate our hotel

  • 432 reviews 9.3/10 Location
  • 832 reviews 8.4/10 Room
  • 884 reviews 7.9/10 Service
  • 18 reviews 7.1/10 WiFi
  • 385 reviews 6/10 Food
  • 326 reviews 8.5/10 Cleanliness
  • 257 reviews 9.4/10 Vibe
  • 225 reviews 6.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.