Dear Steve Z., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your experience and found our location to be convenient. It is our goal to provide a comfortable and enjoyable environment for all our guests, and we appreciate your kind words. Regards Dinesh Gandhi General Manager

Dear Madeleine G., Thank you for sharing your feedback about your recent stay. I am very sorry to hear that you experienced issues with staff communication. Regarding the $1 breakfast package, this promotion requires booking at least 72 hours prior to arrival, whereas your reservation was made 48 hours in advance. That said, our team aims to deliver exceptional service at every touchpoint, and we will review your comments to ensure we continuously improve our guest experience Regards Dinesh Gandhi General Manager

Dear Kavimani S., Thank you for your kind feedback regarding your recent stay at Mercure Melbourne Doncaster. We are pleased to hear that you found our location convenient and your accommodations comfortable. Your suggestion for a more varied meals menu is appreciated, as we continually strive to enhance our dining offerings to better serve our guests. Regards Dinesh Gandhi General Manager

Dear Keren D., Thank you for your kind words regarding your recent stay at Mercure Melbourne Doncaster. We are pleased to hear that you enjoyed our lovely rooms and the buffet breakfast. We appreciate your feedback regarding the indoor pool temperature, as we continuously strive to improve our guests' experiences. Your insights are invaluable to us, and we hope to welcome you back soon for another enjoyable visit. Regards Dinesh Gandhi General Manager

Dear Deeanne N., Thank you for taking the time to share your positive feedback regarding your recent stay with us. It brings us great joy to know that you found our accommodations comfortable and our staff polite. We pride ourselves on our location and are pleased that our amenities met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

Dear Helen K., Thank you for your lovely feedback regarding your recent stay with us. We are delighted to hear that you found the suite to be perfect. Your satisfaction is our top priority, and such positive remarks inspire our team to continue delivering exceptional experiences. We look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

Dear Ana P., Thank you for your positive feedback regarding your recent stay at Mercure Melbourne Doncaster. We are delighted to hear that you found our hotel lovely and our staff accommodating. It is wonderful to know that our location and parking facilities met your expectations. We look forward to welcoming you back soon for another enjoyable experience. Regards Dinesh Gandhi General Manager

Dear Regina L. V., Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your experience during your recent stay. Being assigned an accessible room without sufficient bench space, combined with noise from the lift and neighboring guests, is certainly not the restful environment we want for any of our guests—especially when traveling with a baby. I completely understand how challenging and frustrating that must have been for your family. Regarding the name on the booking, I would also like to gently clarify our hotel policy. For security and registration purposes, the name on the reservation must match the primary guest staying in the room. I am not sure about the specific circumstances surrounding the name change in this instance, but we always appreciate your cooperation in helping us ensure all guest details are accurate at check-in. We deeply value your comments as they help us improve our room allocations and guest experience. I hope we have the opportunity to welcome you back in the future for a much more comfortable and quiet stay. Please feel free to reach out to me directly for your next visit so I can personally ensure your accommodation meets all your family's needs. Regards Dinesh Gandhi General Manager

Dear Stephen T., Thank you for taking the time to share your positive feedback about your experience with us. We are delighted to hear that you had a great stay at Mercure Melbourne Doncaster. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable visit in the future. Regards Dinesh Gandhi General Manager

Dear Alicia S., Thank you for sharing your positive experience at Mercure Melbourne Doncaster. We are delighted to hear that you found our rooms beautiful and enjoyed the comfort of our beds. It is wonderful that our location was convenient for your event and shopping needs. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future. Regards Dinesh Gandhi General Manager

Dear Andrew U., Thank you for your positive feedback regarding your recent stay at Mercure Melbourne Doncaster. We are delighted to hear that you enjoyed your time with us and that our team provided you with helpful service. It is always gratifying to know our facilities met your expectations. We look forward to welcoming you back in the future for another great experience. Regards Dinesh Gandhi General Manager

Dear Des S., Thank you for your loyalty and for taking the time to share your recent experience with us. We truly appreciate your feedback regarding the noise from closing doors and the issues with your room's television connection. Given that we have spent the past five months resolving TV connectivity issues alongside our service provider—and haven't received a report in two months—I was surprised to hear about your experience. Rest assured, I am having our maintenance team inspect the TV setup in your room immediately. Your insights are essential to helping us improve, and we will keep your notes in mind as we work on our guest amenities. We look forward to providing you with a seamless stay when you next visit. Warm regards, Dinesh Gandhi General Manager

Dear Maria w., Thank you for sharing your delightful feedback regarding your recent stay with us at Mercure Melbourne Doncaster. We are thrilled to hear that you chose to return with your family after your initial visit. It is wonderful to know that Julie's recommendation led to such a positive experience for you and your loved ones. We take great pride in providing a family-friendly environment, and it is gratifying to learn that you found our location convenient, especially with the proximity to the nearby mall. The option of interconnecting rooms is indeed popular among families, and we are pleased that this arrangement suited your needs during your stay. Your satisfaction is of utmost importance to us, and we are grateful for your continued trust in our hotel. We look forward to welcoming you and your family back for another memorable visit in the future. Regards Dinesh Gandhi General Manager

Dear Aaron L., Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the spacious accommodations and found our service to be excellent. It is gratifying to know that our location was convenient for your shopping trip. We hope to have the pleasure of welcoming you back in the future. Regards Dinesh Gandhi General Manager

Hi Sam, Thank you for speaking with me today. I've passed your feedback about the EV charging idle fees along to our provider for review. Regarding breakfast hours, our schedule has remained unchanged since I started with Mercure Doncaster in September 2025. Because guest foot traffic drops off significantly after 9:45 AM, keeping the 10:00 AM closing time helps us minimize food waste and align with our sustainability goals. I'm glad to hear you enjoyed the cleanliness and amenities during your stay, and we hope to welcome you back soon. Regards Dinesh Gandhi General Manager

Dear Cheryl L., Thank you for sharing your positive experience at Mercure Melbourne Doncaster. We are delighted to hear that you found our wheelchair accessible facilities to be fantastic and that our restaurant met your expectations, especially with the Accor Card discount. Your satisfaction is very important to us, and we look forward to welcoming you back for another enjoyable stay in the future. Regards Dinesh Gandhi General Manager

Dear Adrian W. L., Thank you for taking the time to share your experience regarding your recent stay with us. We are delighted to hear that you enjoyed your room and found our staff to be friendly, contributing to a pleasant weekend experience. I appreciate your constructive feedback regarding the smoking odors from neighboring rooms. While we strive to maintain a comfortable environment through regular inspections, we understand that such issues can occasionally arise. Your comments will be taken into consideration as we continue to improve our guest experience. I also acknowledge your observation about the breakfast hours. We recognize that Sunday mornings can be a time for relaxation, and your suggestion regarding extending breakfast hours will be reviewed. Additionally, I will ensure that our team is reminded about the prompt upkeep of the swimming pool and gym facilities, as it is important to us that these areas meet our guests' expectations. Regarding your late check-out request, I apologize for the inconvenience caused by the need to navigate back and forth to access the lift. Thank you for your understanding as our team worked to accommodate your needs. We appreciate your feedback and look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

Dear Jacky Y., Thank you for your kind words regarding your recent stay at Mercure Melbourne Doncaster. We are delighted to hear that you found our environment to be clean and rejuvenating, as we strive to provide a comfortable atmosphere for all our guests. Your appreciation of the thoughtful gestures, such as the card and bottle of wine, is highly valued. We hope to welcome you back for another relaxing visit in the future. Regards Dinesh Gandhi General Manager

Dear Jennifer S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your room on the first night. However, I sincerely apologize for the cleanliness issues you encountered during your second night. We strive to maintain high standards and your feedback will be addressed with our housekeeping team to ensure we improve in this area. Regards Dinesh Gandhi General Manager