Mercure Melbourne Doncaster

Customer review rating (ALL Rating) 4.5/5 1,321 reviews

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Description

Hotel extras

  • Spacious outside terraces with views of Melbourne City & the Dandenong and Yarra Ranges

  • Mercure Hotel Parking & Electric Vehicle Charging Stations

  • Access to a Fully Equipped 24 hour Gym & an Indoor/Outdoor pool

  • Book Mercure Meeting & Conference rooms with high-speed WIFI for all guests.

Our accommodation(s)

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Hotel location

Mercure Melbourne Doncaster

6 Tower Street
3108 DONCASTER
Australia

GPS:-37.786625, 145.12823

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Restaurant

Embark on a culinary journey of Modern Aussie flavors at our hotel, where you can savor the finest morning coffee, indulge in our Signature beef burger and mouth-watering chicken piccata, enjoy rooftop terrace views during happy hours

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,321 reviews

TripAdvisor Rating  4.0/5  35 reviews

Okay

Customer review rating 3.0/5

Carley Solo - Confirmed reviews ALL

Checked in by a lovely guy. No kettle in room to make tea or coffee ..weird Was not advised I would be charged $25 parking until I was checking out. It got waived but had to argue for 15 minutes about it which was disappointing.

Dear Carley, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our check-in staff to be welcoming during your arrival. Please note that our rooms do have Tea & Coffee making facilities including mugs and a kettle. They're located in the guest buffet in the cupboards. We regret that some aspects of your stay did not meet the standards you expected. Our guests are usually informed about additional charges such as parking fees, and we apologize for any oversight in communicating this to you. Furthermore, we understand that having a kettle readily available in your room would enhance your experience, and we apologize for any inconvenience caused. Regarding the accuracy of your invoice, we take such concerns seriously and will review our procedures to ensure precise billing. Our aim is always to provide clear and transparent charges. We would like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant stay for every guest. Nonetheless, we are proud of our hotel's prime location in the heart of Doncaster, adjacent to one of Australia’s premium lifestyle and shopping complexes, offering expansive outdoor terraces with signature views of Melbourne City and the Yarra Ranges. We hope to welcome you back. Best wishes, Emmi Mae Luke, Executive Assistant Manager

Pleasant

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

We were upgraded to an access room designed for those in wheelchairs even though mum and I can both walk and all I asked was for a room with walk in shower (not shower in bath). There was litter behind the bin in the bathroom (slack cleaning). Hooks were too high in the bathroom (unreachable if you were in a wheelchair) and there was nowhere to rest toiletries in the shower unless you put the seat down - but that meant you couldn't shower standing. Bathroom design also meant floor got flooded which made it more dangerous for my aging mum. There was nowhere to rest toiletries and clothes either (we had to put the armchair in there for mum who could not reach the hooks). It was a two bed room but it only had one chair and one backless stool, so you couldn't really sit and relax for a few minutes. Light in one of the cupboards would not go off when door was closed - it flicked on and off (we notified reception). A person in a wheelchair would not have been able to reach cupboard hangers either. No luggage rack - I am loathe to dump dirty luggage bags on bedclothes so we used the floor. Others probably won't. Nice breakfast, great food at restaurant Friday night even if looked like a Coles cafeteria and was a tad pricey (the singer was good, just a little too loud). Good location. Awkward entrance to undercover car park and awkward reception set up. Friendly reception staff but difficult to understand the accents. It was a pleasant and comfortable stay but not sparkling.

Dear Katherin, Thanks for taking the time to review your visit to our hotel. It is great that you enjoyed our comprehensive breakfast offerings and had a positive dining experience at our restaurant on Friday night. We are also pleased that you appreciated the prime location of our hotel, offering convenience and proximity to local attractions. Please note that one of our team will be in contact soon to discuss your feedback directly. We are sorry that some aspects of your stay did not meet your expectations. We understand that the design of the bathroom, particularly in an accessible room, should cater to all needs and we will evaluate how we can enhance the functionality of these spaces. Additionally, we acknowledge your observation regarding the room's light feature and the absence of a luggage rack, and we take these comments seriously as we continuously strive to improve our guest experience. We also regret any inconvenience caused by the car park entrance and will look into how we can make this process smoother. Regarding communication, we aim to provide clear and understandable interactions with all our guests, and we will consider your feedback in our ongoing staff training. Nonetheless, we are delighted that you found the breakfast to be enjoyable and the quality of food at our restaurant to be excellent. Rest assured, we will continue to uphold these standards to ensure satisfying culinary experiences for our guests. The entire team looks forward to welcoming you back. Kindest regards, Emmi Mae Luke, Executive Assistant Manager

Not as good as I expected.

Customer review rating 2.0/5

Ks Families - Confirmed reviews ALL

We had a late checkout - 1pm, and had the sign on the door saying no housekeeping. At about 11.30am housekeeping came in, disturbing a child who was still asleep in bed. The keycards were reset earlier than 1pm which meant that all the power suddenly went off and then we were locked out of our room. Also, we couldn't find a way to keep the lights from automatically going off if someone exited the room but the other person stayed in it. Then we'd have to trigger the motion detector to get them working again. The staff person wasn't able to offer a solution, just something like getting the person inside to go to the door and open and close it again, which is not really workable!

Amazing stay!

Customer review rating 5.0/5

Kyra Families - Confirmed reviews ALL

From the moment we arrived we knew this hotel was going to be amazing. Wonderful people booking us in and very easy parking. The restaurant was very gracious when 11 of us turned up after 9pm (yes they are open until 9:30pm, but it was Sunday night and there was no one left in the restaurant) and cooked us a beautiful meal. I really couldn't rate this stay any higher.

Dear Kyra, We would like to thank you for this review about your recent experience in our hotel. We are truly delighted that your arrival experience was made seamless by our friendly staff and that our parking facilities met your expectations. However, we do apologize for the oversight regarding your granola. We are glad that our team was able to address this promptly, ensuring your breakfast experience was quickly brought to our high standards. Nonetheless, it is wonderful to hear that our restaurant could accommodate your late dinner and that you found the meal to be beautifully prepared. The views from our restaurant and the dedication of our culinary team certainly add to the dining experience we offer. Finally, we appreciate your recognition of the ease of booking and the positive interactions with our team throughout your stay. We hope to welcome you back. Best wishes, Emmi Mae Luke, Executive Assistant Manager

Very Happy Stay! Will be back again!

Customer review rating 5.0/5

Emma Solo - Confirmed reviews ALL

The receptionist Sahil is very nice and warm hearted. Make me feel I am also valued to their hotel as a staff member from another hotel. I ended up stayed one more night because of you guys' excellent service. Room is beautiful. Easy access to car park from the building.

Dear Emma, Thank you for such a positive review. We are thrilled to hear that your stay with us was met with such satisfaction and that our efforts to provide a memorable experience were successful. We are delighted that you appreciated the warm welcome from our receptionist, the beautiful room, and the convenience of our car park facilities. Our team takes great pride in ensuring our guests feel valued and well-cared for throughout their stay. However, we acknowledge your comment regarding the absence of cotton buds in our amenities. While we strive to meet all our guests' needs and support our sustainability initiatives, we understand that some items may still be essential for our guests. We appreciate you bringing this to our attention. Finally, we are pleased that our overall service contributed positively to your decision to extend your stay. It is wonderful to know that guests like yourself recognize and appreciate the dedication of our staff. It would be a pleasure to welcome you back. Best wishes, Emmi Mae Luke, Executive Assistant Manager

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Other web-users rate our hotel

  • 409 reviews 9.2/10 Location
  • 755 reviews 8.5/10 Room
  • 779 reviews 8.3/10 Service
  • 15 reviews 7.8/10 WiFi
  • 326 reviews 6.6/10 Food
  • 295 reviews 9.1/10 Cleanliness
  • 243 reviews 9.5/10 Vibe
  • 237 reviews 8.2/10 Amenities

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