Mercure Melbourne Doncaster 4.5 stars

Name: Mercure Melbourne Doncaster - ALL
Address: 6 Tower Street, DONCASTER, 3108, AU
Telephone: +61398438900
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 1,639 reviews

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6 Tower Street, 3108 DONCASTER, Australia

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Mercure Melbourne Doncaster

Hotel for travellers looking for local and authentic experiences

The Mercure Melbourne Doncaster , North-East of the city, is located on the elevated hills of Doncaster, adjacent to Westfield Doncaster Shopping Centre. The hotel presents 183 sophisticated guest rooms and suites along with six fully equipped function spaces and expansive outdoor terrace areas perfect for social gatherings, meetings and weddings. Guests can choose to relax by the indoor swimming pool, take advantage of the state-of-art gym or indulge in Doncaster's best dining, bar and rooftop views.

Located in the heart of Doncaster, next to Westfield Doncaster Shopping Centre and only 15 km east from Melbourne CBD. Close to Eastern Health facilities including Box Hill Hospital, Box Hill Institute and Mercy Health Heidelberg. Escape to the Heide Museum of modern art. Just a 30 mins drive away, enjoy a day trip to Yarra Valley. Whether you are here for business or a staycation, spoil yourself with a luxurious stay in the heart of Doncaster.

Located in the heart of Doncaster, adjacent to Westfield Shopping Centre, the CBD can be reached within 30 minutes. Also, within close proximity are the Eastern Health facilities at Box Hill Hospital, Box Hill Institute and the Mercy Hospital Heidelberg.

The team at Mercure Melbourne Doncaster is excited to welcome you to our contemporary styled accommodation. We are happy to help during your stay. Please contact our hotel team about our hotel and facilities at HB322@accor.com

Dinesh Gandhi, Hotel Management

Hotel extras

Spacious outside terraces with views of Melbourne City & the Dandenong and Yarra Ranges
Mercure Hotel Parking & Electric Vehicle Charging Stations
Access to a Fully Equipped 24 hour Gym & an Indoor/Outdoor pool
Book Mercure Meeting & Conference rooms with high-speed WIFI for all guests.

Our accommodation(s)

Room

Standard Room with 1 Queen Bed

2 pers. max
22 m² / 236 sq ft

Bedding 1 x Queen size bed(s)

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Room

Standard Room with 1 King Bed

2 pers. max
22 m² / 236 sq ft

Bedding 1 x King size bed(s)

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Room

Standard Room with 2 King Single Beds

2 pers. max
22 m² / 236 sq ft

Bedding 2 x Single bed(s)

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Room

Superior Double Room with Two Double Beds

4 pers. max
26 m² / 279 sq ft

Bedding 2 x Double bed(s)

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Room

Superior Room with 1 King Bed

2 pers. max
26 m² / 279 sq ft

Bedding 1 x King size bed(s)

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Room

Superior Room with 2 King Single Beds

2 pers. max
26 m² / 279 sq ft

Bedding 2 x Single bed(s)

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Room

Deluxe Double Room with Two Double Beds

4 pers. max
40 m² / 430 sq ft

Bedding 2 x Double bed(s)

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Suite

One Bedroom Suite with 1 King Bed

3 pers. max
56 m² / 602 sq ft

Bedding 1 x King size bed(s)

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Hotel location

Mercure Melbourne Doncaster

6 Tower Street
3108 DONCASTER
Australia

GPS:-37.786625, 145.12823

+61 3 9843 8900

Railway station
Bus stop
Highway exit

EASTERN FREEWAY

Highway exit

Access: 3 km / 1.86 mi 40 min walk / 7 min drive

BOX HILL STATION

Railway station

Access: 4 km / 2.49 mi 45 min walk / 10 min drive

Council Street

Bus stop

Council Street

Bus stop

Manningham Art Gallery

Art and Culture

Heide Museum of Modern Art

Art and Culture

Puffing Billy Railway

Tourist attraction

Healesville Sanctuary

Zoo

Diamond Valley Railway

Entertainment centre

Village Cinemas Doncaster

Cinema district

Schramm's Cottage

Historic monument

Schramm's Cottage

Tourist attraction

TarraWarra Museum of Art

Art and Culture

Melbourne Cricket Ground

Sports centre

Gulf Station Historic Farm

Tourist attraction

Box Hill Miniature Steam Railway

Other attractions

Crown Casino

Casino

Ruffey Lake Park

Park

Access: 3.4 km / 2.11 mi 33 min walk / 8 min drive

Dandenong Ranges

Mountain

Access: 25.6 km / 15.9 mi

Yarra Ranges

Valley

Access: 25.6 km / 15.9 mi

Doncaster Reserve

Park

Healesville Sanctuary

Wood/forest

Mullum Mullum Trail

Park

Main Yarra Trail

Wood/forest

Maroondah Reservoir Park

Park

Westfield Doncaster

Shopping centre/mall

Access: 240 m / 0.15 mi 3 min walk / 2 min drive

Balwyn East Shopping Centre

Shopping centre/mall

Eastland Shopping Centre

Shopping centre/mall

Bunnings Doncaster

Shopping centre/mall

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

Mr. Meader

At Mr. Meader we celebrate Aussie flavours with fresh local ingredients and a modern twist. Pair your meal with local wine, beer, or a craft cocktail. Enjoy Happy Hour every day from 4 pm to 6 pm at the Bar.

Meetings & Events

Number of Meeting Room: 6
Surface of the largest room: 120 m² / 1291 sq ft
Maximum seats capacity: 110
Maximum capacity for banquets: 0

Find out more

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 1,639 reviews

Stavros S. Business - 8/15/2026 Confirmed reviews ALL

Dear Stavros S., Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you found our hotel comfortable and appreciated the value we strive to provide. It is especially gratifying to know that you enjoyed the service and our parking facilities. Your positive comments encourage our team to maintain high standards for our guests. Regards Dinesh Gandhi General Manager

Melinda W. Couples - 8/14/2026 Confirmed reviews ALL

Dear Melinda W., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and that your suite met your expectations for comfort and cleanliness. Your satisfaction is our priority, and we appreciate your positive remarks about our facilities. We look forward to welcoming you back in the future for another enjoyable experience. Regards Dinesh Gandhi General Manager

Susan W. Couples - 8/14/2026 Confirmed reviews ALL

Dear Susan W., Thank you for sharing your positive experience at Mercure Melbourne Doncaster. We are delighted to hear that you found our beds comfortable and enjoyed the soundproofing features of your room. It is also gratifying to know that our reception and kitchen staff made a memorable impression with their professionalism and personable service. Your kind words will be shared with the team, as they strive to provide exceptional hospitality. Regards Dinesh Gandhi General Manager

Tzu-hsuan Y. Families - 8/13/2026 Confirmed reviews ALL

Thank you for the opportunity to provide some feedback on our stay at Mercure Melbourne Doncaster. Overall, we had a very pleasant stay. The hotel was clean, comfortable and conveniently located, and we found the parking facilities very convenient as well. I would especially like to thank you, Dinesh, for your excellent communication and customer service. You responded to my emails very promptly and were extremely helpful throughout our stay. I particularly appreciated you arranging an upgrade to a Deluxe Room with two double beds for our family. It was a very thoughtful gesture and made a great impression on us. I would also like to mention Hana at Reception, who was consistently polite, friendly and helpful. She was very welcoming whenever we interacted with her. Most of the F&B team we encountered were also warm, friendly and enthusiastic, and we appreciated their service. There were only two areas that I feel could be improved. Firstly, I found the breakfast selection quite limited. Given the overall standard of the hotel, I would have liked to see a little more variety. Secondly, and more importantly, we had one disappointing experience with the female F&B Manager during breakfast, which unfortunately was the only experience during our stay that made us feel genuinely uncomfortable. Before and during our stay, we were given consistent information from several members of the hotel team that children under 12 receive complimentary breakfast with each paying adult. This was clearly stated in your email to me, and the same information was also confirmed by Hana at Reception and by another member of the restaurant team when we had breakfast the previous day. However, when we came for breakfast the following morning, the F&B Manager insisted that the complimentary breakfast only applied to children under 5. When I explained that we had already received different information from the General Manager and other members of staff, she continued to insist that her interpretation was correct and told me that she had worked at the hotel for a long time. I found the way this was handled quite uncomfortable and discourteous. I completely understand that misunderstandings regarding hotel policies can happen, but given that I had written confirmation from the General Manager and had received the same information from other staff members, I would have expected the situation to be handled with a little more understanding and professionalism. What disappointed me further was that there was no apology or acknowledgement afterwards. We encountered the same manager again during the following days, and there was not even a simple greeting or acknowledgement. I found this particularly uncomfortable and, in my opinion, not appropriate for someone in a management position. A simple apology or even a friendly acknowledgement after the misunderstanding would have made a significant difference. I want to emphasise that this was the only significant negative experience we had during our stay. Apart from this incident, we were very happy with the hotel, our room, the cleanliness, location and parking, and we found the majority of the staff to be friendly and helpful. We genuinely enjoyed our stay, and I would be happy to return to the hotel in the future. I am sharing this feedback because I believe the hotel has a very good team overall, and I hope this particular experience can be used constructively to improve communication between departments and, most importantly, the way guest concerns are handled. Thank you again, Dinesh, for your prompt communication and for making our family feel very welcome. And thank you to Hana and the rest of the team for their hospitality. Kind regards, Cheryl Y.

Dear Tzu-Hsuan Y., Thank you for taking the time to share your feedback regarding your recent stay with us at Mercure Melbourne Doncaster. I am delighted to hear that you found our hotel clean, comfortable, and conveniently located. It is great to know that our parking facilities met your expectations and that you appreciated the service provided by our team, including Hana and myself. I truly value your commendation of our staff's efforts, as they strive to create a welcoming atmosphere for all our guests. It is rewarding to know that your family enjoyed the upgrade to a Deluxe Room, and I appreciate your recognition of our team's commitment to customer service. I acknowledge the concerns you raised regarding the breakfast selection and the unfortunate experience with our F&B Manager. Your remarks about the breakfast variety are noted, and I will ensure this feedback is shared with our culinary team for their consideration. Regarding the misunderstanding about the complimentary breakfast policy, I sincerely apologize for the discomfort this situation caused you. Clear communication is essential, and I regret that the experience did not reflect our standards of guest service. I understand how important it is for our guests to feel respected and acknowledged, and your feedback will be invaluable in reinforcing our commitment to these principles. I appreciate your constructive approach in bringing this matter to our attention. I assure you that your insights will contribute to ongoing training and communication improvements within our team. We are pleased that you enjoyed your stay overall and would be happy to welcome you back in the future. Thank you once again for your thoughtful feedback. Regards Dinesh Gandhi General Manager

Lorraine H. Couples - 8/12/2026 Confirmed reviews ALL

Dear Lorraine H., Thank you for your feedback regarding your recent stay with us. I regret to learn that our location and the amenities in your room did not meet your expectations. I appreciate your comments about the bathroom facilities, as we continuously strive to improve our services. Your insights are invaluable in helping us enhance our guests' experiences. Regards Dinesh Gandhi General Manager

Web-users rating

Other web-users rate our hotel

538 reviews 9.1/10 Location
932 reviews 7.9/10 Room
920 reviews 7.9/10 Service
23 reviews 2.5/10 WiFi
356 reviews 8.4/10 Cleanliness
356 reviews 5.9/10 Food
292 reviews 6.6/10 Breakfast
228 reviews 8.9/10 Vibe

99 reviews 9/10 Location
178 reviews 7.9/10 Room
176 reviews 8/10 Service
72 reviews 8.5/10 Cleanliness
63 reviews 6.6/10 Food
53 reviews 5.8/10 Breakfast
35 reviews 8.6/10 Vibe
34 reviews 6/10 Value

76 reviews 9.1/10 Location
155 reviews 8/10 Room
163 reviews 8.4/10 Service
5 reviews 1.7/10 WiFi
56 reviews 8.4/10 Cleanliness
49 reviews 5.5/10 Food
45 reviews 6.5/10 Breakfast
35 reviews 8.6/10 Vibe

60 reviews 9.4/10 Location
135 reviews 7.9/10 Room
149 reviews 7.7/10 Service
71 reviews 5.4/10 Food
46 reviews 6.8/10 Breakfast
44 reviews 8.2/10 Cleanliness
34 reviews 8.8/10 Vibe
22 reviews 5.6/10 Value

30 reviews 9.1/10 Location
64 reviews 8/10 Room
57 reviews 7.9/10 Service
22 reviews 8.1/10 Cleanliness
18 reviews 6.8/10 Breakfast
15 reviews 6.2/10 Food
9 reviews 8.6/10 Vibe
9 reviews 6/10 Value

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Mercure Melbourne Doncaster, check-in is available from 02:00 PM and check-out is until 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Melbourne Doncaster regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.