Mercure Melbourne Doncaster

Customer review rating (ALL Rating) 4.5/5 1,600 reviews

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Description

Hotel extras

  • Spacious outside terraces with views of Melbourne City & the Dandenong and Yarra Ranges

  • Mercure Hotel Parking & Electric Vehicle Charging Stations

  • Access to a Fully Equipped 24 hour Gym & an Indoor/Outdoor pool

  • Book Mercure Meeting & Conference rooms with high-speed WIFI for all guests.

Our accommodation(s)

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Room 1

Hotel location

Mercure Melbourne Doncaster

6 Tower Street
3108 DONCASTER
Australia

GPS:-37.786625, 145.12823

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Restaurant

Embark on a culinary journey of Modern Aussie flavors at our hotel, where you can savor the finest morning coffee, indulge in our Signature beef burger and mouth-watering chicken piccata, enjoy rooftop terrace views during happy hours

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,600 reviews

TripAdvisor Rating  4.0/5  43 reviews

Customer review rating 2.5/5

No T. Business - Confirmed reviews ALL

The Staff Shine Bright

Customer review rating 4.0/5

David F. Business - Confirmed reviews ALL

Dear David, Thank you for taking the time to share your review. We are delighted that you appreciated our conference facilities, the comfort of your room, and the convenience of our location right across from the shopping center. It is also heartening to know that our friendly and helpful staff made a positive impression during your stay. However, we regret to hear that there were aspects of your stay that did not meet your expectations. We understand the convenience of having snacks and drinks available in the room, especially for late arrivals, and we appreciate your suggestion. Please note we do have these available on the In Room Dining Menu available 24/7. Regarding the internet connectivity, we apologize for the inconvenience you faced and will review our services to enhance the guest experience. We also acknowledge your remarks about the variety of booking options and the loyalty program, and we will take them into consideration as we continually strive to improve our service offering. Finally, we are pleased that you enjoyed the quality of our breakfast offerings and that you found our conference facilities to be well-equipped and conducive to your event needs. We value the opportunity to host your annual conference and are glad that these aspects contributed positively to your overall experience. We hope we will have the opportunity to see you again in the future. Best regards, Emmi Mae Luke, Executive Assistant Manager

Location suited me.

Customer review rating 3.5/5

John E. M. Solo - Confirmed reviews ALL

Dear John, Thank you for taking the time to share your review. We are delighted that you enjoyed the easy parking/access, the professionalism of our staff, and found the room accommodation and lounge facilities to your satisfaction. Our team takes pride in ensuring a smooth and comfortable experience for our guests, from the moment they enter our parking facilities to their relaxation in our well-appointed lounge areas. However, we regret to hear about the difficulties you faced with operating the TV and the dissatisfaction with the breakfast offerings. We understand how important a hearty breakfast is to start the day, and it is disappointing to learn that our dishes did not meet your expectations in terms of temperature and quality. Additionally, we apologize for any confusion regarding our room rates and the information provided at the time of booking. We strive to maintain transparency in our communications and regret any inconvenience this may have caused you. Finally, we are pleased that the location of Mercure Melbourne Doncaster was convenient for your needs. Our hotel's prime position adjacent to the premium Westfield Doncaster Shopping Centre and within easy reach of Melbourne's city centre is something we are very proud of. We trust that you were able to enjoy the stunning views of Melbourne City and the Yarra Ranges that our hotel offers, thanks to our well-situated and contemporary-styled rooms. We hope we will have the opportunity to see you again in the future. Best regards, Emmi Mae Luke, Executive Assistant Manager

Great stay, excellent amenities and amazing room

Customer review rating 5.0/5

Rohan Friends - Confirmed reviews ALL

Dear Rohan, Thank you very much for this kind review of your recent stay. We are thrilled to hear that your visit to our hotel was a remarkable one. We are delighted that you enjoyed the helpfulness of our reception team, the range of amenities available, and the exceptional service we strive to offer. It's also wonderful that the comfort and design of your room added to the enjoyment of your stay. Our team takes great pride in providing a sophisticated environment with contemporary styled rooms, all complete with air conditioning, floor-to-ceiling windows for natural light, and modern facilities for both relaxation and work. We look forward to seeing you again soon. Best regards, Emmi Mae Luke, Executive Assistant Manager

Fix your lifts

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Dear Chris, Thank you for taking the time to share your review. We understand that the efficiency of the lift service during your stay was not up to your expectations. Our elevator systems are designed to provide convenience and ease, connecting our guests to the comfort of their rooms and hotel amenities, from the basement parking to the sixth floor. We regret any inconvenience caused due to the lift speed, and we value your patience. We appreciate you highlighting this area as it assists us in our continuous efforts to enhance our guest experiences. We hope we will have the opportunity to see you again in the future. Best regards, Emmi Mae Luke, Executive Assistant Manager

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Other web-users rate our hotel

  • 446 reviews 9.3/10 Location
  • 842 reviews 8.2/10 Room
  • 897 reviews 8.1/10 Service
  • 21 reviews 5.8/10 WiFi
  • 395 reviews 6.2/10 Food
  • 329 reviews 8.6/10 Cleanliness
  • 253 reviews 9.2/10 Vibe
  • 229 reviews 6.3/10 Breakfast

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