Mercure Melbourne Doncaster 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,693 reviews

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6 Tower Street, 3108 DONCASTER, Australia

Description

Hotel extras

  • Spacious outside terraces with views of Melbourne City & the Dandenong and Yarra Ranges

  • Mercure Hotel Parking & Electric Vehicle Charging Stations

  • Access to a Fully Equipped 24 hour Gym & an Indoor/Outdoor pool

  • Book Mercure Meeting & Conference rooms with high-speed WIFI for all guests.

Our accommodation(s)

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Hotel location

Mercure Melbourne Doncaster

6 Tower Street
3108 DONCASTER
Australia

GPS:-37.786625, 145.12823

Telephone

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Restaurant

At The Restaurant, we celebrate Aussie flavours with fresh local ingredients and a modern twist. Pair your meal with local wine, beer, or a craft cocktail. Enjoy Happy Hour every day from 4 pm to 6 pm at the Bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,693 reviews

TripAdvisor Rating  4.1/5  56 reviews

Customer review rating 4.0/5

Esther L. Families - Confirmed reviews ALL

The staff were welcoming and always willing to assist, which made our stay pleasant. The only small thing missing in the room was a face cloth in the shower. The restaurant was delicious, however you do need to remind staff about the special discounts available, as they don’t automatically apply them. Great location, especially being directly across from Doncaster shops very convenient overall.

Dear Esther L., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that our staff contributed to your comfortable experience and that you enjoyed our restaurant offerings. Your note about the face cloth and the special discounts will be taken into consideration for future improvements. We appreciate your insights and hope to welcome you back soon for another enjoyable stay. Regards Dinesh Gandhi General Manager

Customer review rating 4.0/5

Denise M. Couples - Confirmed reviews ALL

Reception staff brilliant, room lovely, night restaurant staff slow with their service, breakfast staff very good. Lamb salad and barramundi very good , steak tough, not good, and pasta required more cooking.

Dear Denise M., Thank you for taking the time to share your experience at Mercure Melbourne Doncaster. We are delighted to hear that you enjoyed your stay and appreciated the efforts of our reception and breakfast teams. Your feedback regarding the service speed in the restaurant and the quality of certain dishes has been noted, and we will ensure it is addressed with the respective teams to enhance our offerings. Regards Dinesh Gandhi General Manager

Customer review rating 3.5/5

Mary P. Couples - Confirmed reviews ALL

Friendly staff. Place was clean. There was a variety of food to choose for breakfast which we enjoyed.

Dear Mary P., Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you found our location convenient, enjoyed the comfort of your accommodations, and appreciated the variety of food offered at breakfast. Your kind words about our staff and cleanliness are greatly valued. We hope to welcome you back in the future for another enjoyable experience. Regards Dinesh Gandhi General Manager

Customer review rating 4.5/5

Kyla S. Families - Confirmed reviews ALL

Great location, rooms are nice, great service, pool is a bonus with the kids

Dear Kyla S., Thank you for your positive feedback regarding your recent stay at Mercure Melbourne Doncaster. We are delighted to hear that you appreciated our convenient location, comfortable accommodations, and the service provided by our team. It is wonderful to know that your children enjoyed the pool as well. We look forward to welcoming you back for another enjoyable visit in the future. Regards Dinesh Gandhi General Manager

Customer review rating 3.5/5

Jodie M. Business - Confirmed reviews ALL

Stayed 2 nights for work. Colleagues and I had dinner in the restaurant the first night and were underwhelmed with the choice of options. Two out of the three meals were average. Breakfast buffet has good options, but both mornings, the egg station struggled with no scrambled eggs available and long waits for replenishment.

Dear Jodie M., Thank you for sharing your experience at Mercure Melbourne Doncaster. I appreciate your feedback regarding the dining options during your stay, particularly your concerns about the restaurant menu and the breakfast buffet. We strive to offer a diverse selection and will take your comments into account as we continuously work on enhancing our services. Your insights are invaluable to us, and I hope to welcome you back for an improved experience in the future. Regards Dinesh Gandhi General Manager

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Other web-users rate our hotel

  • 543 reviews 9.1/10 Location
  • 961 reviews 7.9/10 Room
  • 970 reviews 7.9/10 Service
  • 24 reviews 3.1/10 WiFi
  • 393 reviews 6.1/10 Food
  • 386 reviews 8.6/10 Cleanliness
  • 284 reviews 8.1/10 Amenities
  • 281 reviews 6.4/10 Breakfast

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