Dear Shagufta C., Thank you for taking the time to share your feedback about your stay with us at Mercure Melbourne Doncaster. I am truly sorry to hear that your visit fell short of expectations. We know how meaningful special occasions are, and we always love helping guests celebrate. After looking into this with our team, it appears we weren't informed about your daughter's birthday beforehand. The chocolates in your room were placed there as a special welcome token to thank you for your Gold loyalty status. As it has been a couple of years since your last stay in 2023, some of our hotel amenities have evolved. Bathrobes and slippers are now tailored specifically for our Suite category, and our breakfast pricing has been adjusted over time. We deeply value your comments as they help us enhance our guest experience, and we appreciate your understanding. Regards Dinesh Gandhi General Manager

Dear Shelley S., Thank you for your kind feedback regarding your recent stay at Mercure Melbourne Doncaster. We are delighted to hear that you appreciated our prime location and found our rooms to be lovely and clean. Our team strives to provide a welcoming environment, and your recognition of their friendliness is greatly valued. Regards Dinesh Gandhi General Manager

Dear Narelle W., Thank you for sharing your positive feedback regarding your stay at Mercure Melbourne Doncaster. We are delighted to hear that you enjoyed the spacious room, comfortable bed, and the friendly service provided by our team. It is especially gratifying to know that you had an amazing dining experience. We look forward to welcoming you back in the future for another wonderful visit. Regards Dinesh Gandhi General Manager

Dear Anupama s., Thank you for taking the time to share your positive feedback regarding your stay at Mercure Melbourne Doncaster. We are delighted to hear that you found your experience to be comfortable and enjoyable. Our team strives to provide excellent service, and it is gratifying to know that we met your expectations. Regards Dinesh Gandhi General Manager

Dear Veronica K., Thank you for taking the time to share your positive feedback about your experience at Mercure Melbourne Doncaster. We are delighted to hear that you were pleased with your stay. Your satisfaction is our top priority, and we appreciate your kind words, which motivate our team to continue delivering exceptional service. Regards Dinesh Gandhi General Manager

Dear Ruth C., Thank you for taking the time to share your positive feedback regarding your stay at Mercure Melbourne Doncaster. We are delighted to hear that you found our accommodations to be clean and comfortable. Our team strives to provide a high standard of service, and it is rewarding to know that we met your expectations. We look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

Dear Emma G., Thank you for your kind feedback regarding your stay with us. It is gratifying to know that you found your room clean and cozy, and that our information system met your needs. We take pride in our friendly staff and are pleased that you enjoyed our buffet breakfast. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

Dear Sandra R., Thank you for your kind words regarding your recent stay at Mercure Melbourne Doncaster. We are delighted to hear that you found our location convenient, enjoyed the service provided by our team, and appreciated the quality of our restaurant along with the beautiful views. Your feedback is invaluable to us, and we look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

Dear Alexandra R., Thank you for sharing your feedback about your recent stay at Mercure Melbourne Doncaster. We are glad our convenient location and seamless check-in and check-out process made a positive impression. I appreciate your feedback regarding parking charges for Accor Live Limitless members. While we aim to provide exclusive perks to our loyal guests, parking remains an additional service; however, members do receive a discounted rate of $18 per night instead of the standard $28 fee. I also apologize for the shortage of clean glassware during breakfast and the missing amenities in your room. This falls short of the service standards we aim to deliver. While toothbrushes and toothpaste are not stocked in the room by default, they are available upon request, as outlined in our in-room amenity directory. Thank you again for your review. We hope to welcome you back for an even better experience in the future. Regards Dinesh Gandhi General Manager

Dear Franko Z., Thank you for your positive feedback regarding your recent stay at Mercure Melbourne Doncaster. We are delighted to hear that you found our location convenient and your room comfortable. Our team takes pride in providing friendly service, and it is rewarding to know that their efforts contributed to your enjoyable experience. We look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

Dear Des S., Thank you for your positive feedback regarding your recent stay. We appreciate your suggestion about staff reminders concerning the smoking policy in the underground car park. Guest safety is a priority for us, and we will ensure that our team remains vigilant in adhering to all safety regulations, especially in areas with electric car chargers and flammable materials. We look forward to welcoming you back for another enjoyable visit. Regards Dinesh Gandhi General Manager

Dear Tim S., Thank you for your positive feedback regarding your recent stay with us. We are delighted to learn that you found your room to be spacious and clean, as well as appreciating the welcoming nature of our team. Your satisfaction is our priority, and it is gratifying to know that we contributed to an enjoyable experience during your visit. Regards Dinesh Gandhi General Manager

Dear Gary S., Thank you for your kind words regarding your recent stay at Mercure Melbourne Doncaster. We are pleased to know that you enjoyed our location and found our staff to be friendly and helpful. Your positive feedback on our breakfast and dinner offerings is greatly appreciated. We strive to maintain a welcoming environment for both our guests and our team, and your support means a lot to us. We look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

Dear Gary F., Thank you for your feedback regarding your recent stay at Mercure Melbourne Doncaster. We are pleased to hear that you found our location convenient and our accommodations comfortable. However, we regret that the buffet breakfast did not meet your expectations. Your comments are valuable, and we will take them into consideration as we continually strive to enhance our offerings for our guests. Regards, Dinesh Gandhi General Manager

Dear Lindy M. P., Thank you for your kind words regarding your recent stay with us at Mercure Melbourne Doncaster. We are delighted to hear that you enjoyed your beautiful room and had a lovely meal in our restaurant. It is rewarding to know that our staff, especially Stella, contributed positively to your experience. We appreciate your feedback and look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

Dear Alan C., Thank you for your positive feedback regarding your recent stay at Mercure Melbourne Doncaster. We are delighted to hear that you found the room to your liking and appreciated the comfort of the bed. It is also gratifying to know that our staff made a positive impression during your dining experiences. Your kind words will be shared with the team to encourage their continued dedication to service excellence. Regards Dinesh Gandhi General Manager

Dear Josh P., Thank you for taking the time to share your positive experience at Mercure Melbourne Doncaster. We are delighted to hear that you enjoyed your room, the cleanliness of our hotel, and the variety of breakfast options. It is also great to know that our location was convenient for your needs. We appreciate your recommendation and look forward to welcoming you back on your next visit. Regards Dinesh Gandhi General Manager

Dear Brad C., Thank you for taking the time to share your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our convenient location, the professionalism of our staff, and the cleanliness of our rooms. Your satisfaction is our priority, and your kind words motivate us to continue providing excellent service. Regards Dinesh Gandhi General Manager

Dear Penni R., Thank you for your positive feedback regarding your recent stay at Mercure Melbourne Doncaster. It is gratifying to know that you enjoyed our breakfast offerings, attentive service, and the beautiful views surrounding our hotel. I appreciate your comment about the room temperature; we encourage guests to communicate any concerns during their stay so that we may assist promptly. We hope to welcome you back in the future. Regards Dinesh Gandhi General Manager