Mercure Melbourne Doncaster 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,678 reviews

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6 Tower Street, 3108 DONCASTER, Australia

Description

Hotel extras

  • Spacious outside terraces with views of Melbourne City & the Dandenong and Yarra Ranges

  • Mercure Hotel Parking & Electric Vehicle Charging Stations

  • Access to a Fully Equipped 24 hour Gym & an Indoor/Outdoor pool

  • Book Mercure Meeting & Conference rooms with high-speed WIFI for all guests.

Our accommodation(s)

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Hotel location

Mercure Melbourne Doncaster

6 Tower Street
3108 DONCASTER
Australia

GPS:-37.786625, 145.12823

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Restaurant

At The Restaurant, we celebrate Aussie flavours with fresh local ingredients and a modern twist. Pair your meal with local wine, beer, or a craft cocktail. Enjoy Happy Hour every day from 4 pm to 6 pm at the Bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,678 reviews

Customer review rating 3.0/5

Jess H. Families - Confirmed reviews ALL

Was ok. Electric vehicle charging was painful!

Dear Jess H., Thank you for sharing your feedback regarding your recent experience with us. I apologize for the challenges you encountered with the electric vehicle charging facilities. We appreciate your insights, as they help us to evaluate our services and amenities. We have already ordered a few more cables which will reduce the wait times for EV charging. Your satisfaction is important to us, and we will take your comments into consideration as we strive to enhance the guest experience. Regards Dinesh Gandhi General Manager

Customer review rating 0.5/5

Rick H. Families - Confirmed reviews ALL

If you’ve ever wondered what it would be like to stay inside an episode of Fawlty Towers, allow me to recommend the Mercure Doncaster—where the chaos is authentic, the service is theatrical, and the standards are… interpretive. We’ve stayed here multiple times since opening weekend, and it has achieved something quite remarkable: every single visit has been worse than the last. On previous stays we’ve had clothes mysteriously vanish (twice), and on one memorable occasion were moved rooms four times—presumably part of an immersive “hotel roulette” experience. This latest stay, however, truly embraced the spirit of Basil Fawlty. We arrived at our room… and couldn’t get in. The keycard didn’t work, meaning the hotel managed to disappoint us before we’d even entered the room. A bold opening act. Once eventually inside, the experience continued to impress. Hallways decorated with abandoned food and rubbish left overnight—nothing says “four-star luxury” like eau de stale takeaway. Returning at 3pm, we found our room hadn’t been cleaned, with our towels thoughtfully left in a damp heap on the floor, like some sort of modern art installation titled Neglect in Beige. Pressed for time (we had an event to attend), we contacted reception. Their response could best be described as… emotionally unavailable. So, in true self-service fashion, we went towel-hunting around the hotel like contestants in a low-budget game show. But the real showstopper was the Duty Manager—clearly auditioning for the role of Basil himself. We were informed, quite confidently, that all of this was our fault for not pressing a mysterious “clean room” button that no one mentions, explains, or visibly indicates. Apparently, housekeeping here operates on a “guess the rules” basis. When asked for her name, she handed over a blank black card—an avant-garde approach to accountability that I can only assume is part of the brand. We were once told by a previous GM that if we returned, our stay would be “perfect.” In fairness, it was—if the goal was to perfectly recreate a farcical British sitcom. At this point, Mercure Doncaster isn’t a hotel we stay at—it’s a story we tell. One that gets bigger laughs every time. John Cleese would be proud. Manuel would be running the place better. Avoid—unless you enjoy live comedy at your own expense.

Customer review rating 0.5/5

Dolores H. Couples - Confirmed reviews ALL

We stayed in the hostel on the 21st of March. We paid a premium for a larger King sized bed room. The tv and phone were not connected. We had decided to eat in the Restaurant with the plan to go back to our room and watch the Matilda’s Asian Cup Finals game against Japan. Obviously we didn’t get to watch it. The Reception man, came and couldn’t not fix the tv. No one was able to. First he said there was no other room to move to. Then a little while later he said there was another room we could move to but by the stage the match was almost over.. We remained polite and did not show our anger and disappointment. The next morning we expected an apology and a discount. But no the Reception did or record our experience and we were given a discount equivalent to our car park payment. We did not get what we paid for as it was advertised with a digital tv. We will not be recommending the hotel and restaurant to anyone.

Customer review rating 1.0/5

Daniel C. Solo - Confirmed reviews ALL

I had a shower in the morning and turned the hot water to the maximum setting and received cool to Luke warm water only. Not good foe a multiple return customer.

Customer review rating 5.0/5

Lisa A. P. H. Friends - Confirmed reviews ALL

Very friendly

Dear Lisa a. P. H., Thank you for your kind words regarding your recent stay at Mercure Melbourne Doncaster. We are delighted to hear that you found our team to be friendly, as we strive to create a welcoming atmosphere for all our guests. Your positive feedback is greatly appreciated, a. we look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

Other web-users rate our hotel

  • 528 reviews 9/10 Location
  • 937 reviews 7.9/10 Room
  • 944 reviews 7.8/10 Service
  • 22 reviews 2.6/10 WiFi
  • 379 reviews 5.6/10 Food
  • 369 reviews 8.4/10 Cleanliness
  • 287 reviews 6.6/10 Breakfast
  • 240 reviews 8.9/10 Vibe

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