Mercure Melbourne Doncaster 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,683 reviews

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6 Tower Street, 3108 DONCASTER, Australia

Description

Hotel extras

  • Spacious outside terraces with views of Melbourne City & the Dandenong and Yarra Ranges

  • Mercure Hotel Parking & Electric Vehicle Charging Stations

  • Access to a Fully Equipped 24 hour Gym & an Indoor/Outdoor pool

  • Book Mercure Meeting & Conference rooms with high-speed WIFI for all guests.

Our accommodation(s)

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Hotel location

Mercure Melbourne Doncaster

6 Tower Street
3108 DONCASTER
Australia

GPS:-37.786625, 145.12823

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Restaurant

At The Restaurant, we celebrate Aussie flavours with fresh local ingredients and a modern twist. Pair your meal with local wine, beer, or a craft cocktail. Members enjoy Happy Hour every day from 4 pm to 6 pm at the Bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,683 reviews

TripAdvisor Rating  4.1/5  56 reviews

Customer review rating 4.5/5

Sue S. Couples - Confirmed reviews ALL

Stayed New Years Eve as had a function nearby. Was a great room and opposite Westfield Doncaster. Breakfast was included which was nice. Would’ve liked some wine glasses in the room.

Customer review rating 4.5/5

David H. Families - Confirmed reviews ALL

Really appreciated the service given by all staff, the restaurant and especially the facilities at the hotel, including the pool and the many areas to relax and converse with visitors (my family from Melbourne).

Dear David H., Thank you for sharing your detailed feedback following your recent stay with us. We are delighted to hear that you and your family enjoyed the service provided by our team, along with our restaurant, pool, and the range of spaces available for relaxation and spending time together. It is encouraging to know that our staff and facilities contributed positively to your overall holiday experience. I would also like to sincerely apologise for the inconvenience you encountered at the commencement of your stay in relation to your daughter’s check-in. I understand how frustrating this situation would have been. Please be assured that, for security and privacy reasons, check-in is limited to the registered guest named on the booking. Additional guests are more than welcome to be added prior to arrival to help ensure a smoother experience. We appreciate your honest feedback regarding our gluten-free breakfast offerings. While we are pleased that our dedicated preparation processes and separate equipment were recognised, we acknowledge that the limited availability of gluten-free bakery items does not yet provide full parity with standard offerings. These measures are in place to prevent cross-contamination; however, gluten-free items are available and can be arranged upon request with our team. Thank you once again for your kind comments and constructive feedback. Insights such as yours are invaluable as we continue to refine our services and uphold the standards expected of Accor properties. We sincerely hope to welcome you and your family back in the future and deliver an even more seamless and enhanced experience from the outset. Regards Dinesh Gandhi General Manager

Customer review rating 4.0/5

Olimpia D. Families - Confirmed reviews ALL

Clean.

Dear Olimpia d., Thank you for taking the time to share your positive experience at Mercure Melbourne Doncaster. We are delighted to hear that you found our facilities to be clean and that you enjoyed your stay. Our team takes great pride in maintaining high standards of cleanliness to ensure our guests have a comfortable experience. Regards Dinesh Gandhi General Manager

Customer review rating 4.5/5

Lynn M. Families - Confirmed reviews ALL

We enjoyed our stay.

Dear Lynn M., Thank you very much for taking the time to share your positive feedback following your stay at Mercure Hotel Doncaster. We are delighted to hear that you enjoyed our convenient location near Westfield Shoppingtown, as well as your experience with our restaurant. It is especially pleasing to know that our front desk team made such a positive impression. Your kind comments regarding Stella will be shared with her and the team, as recognition like this is always greatly appreciated and motivating. We do understand your disappointment regarding the parking fee and appreciate your feedback on this matter. Your comments are valuable to us as we continually review our services and guest experience. Thank you once again for your recommendation. We are pleased to know you would consider staying with us again and look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

Customer review rating 4.5/5

Kristy A. Families - Confirmed reviews ALL

The room was great and had beautiful views. The service was really good and we thoroughly enjoyed our stay. Thank you

Dear Kristy A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the beautiful views from your room and that our service met your expectations. It is always our goal to provide a memorable experience for our guests, and your positive feedback is greatly appreciated. We look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

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Other web-users rate our hotel

  • 538 reviews 9.2/10 Location
  • 964 reviews 7.8/10 Room
  • 968 reviews 7.9/10 Service
  • 25 reviews 3.5/10 WiFi
  • 396 reviews 5.9/10 Food
  • 385 reviews 8.5/10 Cleanliness
  • 287 reviews 8.1/10 Amenities
  • 281 reviews 6.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.