Mercure Melbourne Doncaster 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,641 reviews

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6 Tower Street, 3108 DONCASTER, Australia

Description

Hotel extras

  • Spacious outside terraces with views of Melbourne City & the Dandenong and Yarra Ranges

  • Mercure Hotel Parking & Electric Vehicle Charging Stations

  • Access to a Fully Equipped 24 hour Gym & an Indoor/Outdoor pool

  • Book Mercure Meeting & Conference rooms with high-speed WIFI for all guests.

Our accommodation(s)

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Hotel location

Mercure Melbourne Doncaster

6 Tower Street
3108 DONCASTER
Australia

GPS:-37.786625, 145.12823

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Restaurant

At The Restaurant, we celebrate Aussie flavours with fresh local ingredients and a modern twist. Pair your meal with local wine, beer, or a craft cocktail. Members enjoy Happy Hour every day from 4 pm to 6 pm at the Bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,641 reviews

TripAdvisor Rating  4.1/5  56 reviews

Customer review rating 4.5/5

Callie W. Business - Confirmed reviews ALL

A small-ish size event of 25 people, communication was excellent, but motly, the wet weather indoor contingency was the icing on the cake. I have been inundated by all of the team to say how wonderful it was, location, ease of access, parking, comfort, food, servcie etc. Garrett and I stayed the night, and appreciated the slightly later check out at 1130. Our room in 339 - was missing water, face washers and a shower cap, and wine glasses. Otherwise, the room and Mercure experience overall was excellent.

Dear Callie W., Thank you for sharing your positive feedback regarding your recent experience at Mercure Melbourne Doncaster. We are delighted to hear that our location was perfect for your Staff Christmas and End of Year party, and that the indoor contingency plan catered well to the wet weather. It is gratifying to know that both you and your team enjoyed various aspects of the event including ease of access, comfort, and food quality. We appreciate your specific comments about your stay in room 339. Your observations regarding the missing amenities, such as water, face washers, shower cap, and wine glasses, have been duly noted. It is our goal to provide a complete and comfortable experience for all our guests, and your feedback is invaluable in helping us maintain our high standards. While we cannot promise immediate resolutions, we will ensure that this information is communicated to our housekeeping team to enhance our service. We are pleased to learn that the slightly later check-out time was beneficial for your stay. It is our aim to offer flexibility and comfort to our guests. Thank you once again for your kind remarks and for choosing to stay with us. We look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

Customer review rating 4.0/5

Kurt S. Families - Confirmed reviews ALL

Room was great staff were polite

Dear Kurt S., Thank you for taking the time to share your feedback with us. I’m very sorry to hear that you experienced difficulty communicating over the phone, and I understand how frustrating that must have been. We will address this with our team to ensure we improve the clarity and confidence of our telephone communication moving forward. I’m pleased to hear that you enjoyed your room and found our staff to be polite. We truly appreciate your positive comments and hope to have the opportunity to welcome you back for an even better experience next time. If there is anything further you would like to discuss, please feel free to contact us directly. Regards Dinesh Gandhi General Manager

Customer review rating 4.5/5

Lisa P. Couples - Confirmed reviews ALL

Room was clean and tidy - disappointing that the bed was 2 single beds pushed together. - No mini bar facilities.

Dear Lisa P., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our convenient location and found your room to be clean and tidy. We apologize for any disappointment caused by the bed arrangement and the absence of mini bar facilities. Your comments will be invaluable as we continually strive to enhance our guests' experience. Regards Dinesh Gandhi General Manager

Customer review rating 4.0/5

Adrian C. Business - Confirmed reviews ALL

The stay was awesome. Beautiful place.

Dear Adrian C., Thank you for your kind words regarding your recent stay at Mercure Melbourne Doncaster. We are pleased to hear that you enjoyed your time with us. Regarding the deposit, our team is processing this as per our policies, and you should see the funds returned to your account shortly. We appreciate your understanding and look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

Customer review rating 4.5/5

Anthony S. Business - Confirmed reviews ALL

I have stayed many times. Always a pleasant experience.

Dear Anthony S., Thank you for your kind feedback regarding your recent stay with us. It is gratifying to hear that you appreciate our amenities and the professionalism of our staff. We are delighted to know that you have consistently enjoyed your experiences at Mercure Melbourne Doncaster. Your continued patronage is greatly valued, and we look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

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Other web-users rate our hotel

  • 512 reviews 9.2/10 Location
  • 936 reviews 7.8/10 Room
  • 944 reviews 7.9/10 Service
  • 23 reviews 4.2/10 WiFi
  • 396 reviews 5.9/10 Food
  • 368 reviews 8.2/10 Cleanliness
  • 288 reviews 8.3/10 Amenities
  • 276 reviews 6.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.