Mercure Melbourne Doncaster 4.5 stars

Name: Mercure Melbourne Doncaster - ALL
Address: 6 Tower Street, DONCASTER, 3108, AU
Telephone: +61398438900
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 1,618 reviews

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6 Tower Street, 3108 DONCASTER, Australia

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Mercure Melbourne Doncaster

Hotel for travellers looking for local and authentic experiences

The Mercure Melbourne Doncaster , North-East of the city, is located on the elevated hills of Doncaster, adjacent to Westfield Doncaster Shopping Centre. The hotel presents 183 sophisticated guest rooms and suites along with six fully equipped function spaces and expansive outdoor terrace areas perfect for social gatherings, meetings and weddings. Guests can choose to relax by the indoor swimming pool, take advantage of the state-of-art gym or indulge in Doncaster's best dining, bar and rooftop views.

Located in the heart of Doncaster, next to Westfield Doncaster Shopping Centre and only 15 km east from Melbourne CBD. Close to Eastern Health facilities including Box Hill Hospital, Box Hill Institute and Mercy Health Heidelberg. Escape to the Heide Museum of modern art. Just a 30 mins drive away, enjoy a day trip to Yarra Valley. Whether you are here for business or a staycation, spoil yourself with a luxurious stay in the heart of Doncaster.

Located in the heart of Doncaster, adjacent to Westfield Shopping Centre, the CBD can be reached within 30 minutes. Also, within close proximity are the Eastern Health facilities at Box Hill Hospital, Box Hill Institute and the Mercy Hospital Heidelberg.

The team at Mercure Melbourne Doncaster is excited to welcome you to our contemporary styled accommodation. We are happy to help during your stay. Please contact our hotel team about our hotel and facilities at HB322@accor.com

Dinesh Gandhi, Hotel Management

Hotel extras

Spacious outside terraces with views of Melbourne City & the Dandenong and Yarra Ranges
Mercure Hotel Parking & Electric Vehicle Charging Stations
Access to a Fully Equipped 24 hour Gym & an Indoor/Outdoor pool
Book Mercure Meeting & Conference rooms with high-speed WIFI for all guests.

Our accommodation(s)

Room

Standard Room with 1 Queen Bed

2 pers. max
22 m² / 236 sq ft

Bedding 1 x Queen size bed(s)

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Room

Standard Room with 1 King Bed

2 pers. max
22 m² / 236 sq ft

Bedding 1 x King size bed(s)

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Room

Standard Room with 2 King Single Beds

2 pers. max
22 m² / 236 sq ft

Bedding 2 x Single bed(s)

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Room

Superior Double Room with Two Double Beds

4 pers. max
26 m² / 279 sq ft

Bedding 2 x Double bed(s)

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Room

Superior Room with 1 King Bed

2 pers. max
26 m² / 279 sq ft

Bedding 1 x King size bed(s)

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Room

Superior Room with 2 King Single Beds

2 pers. max
26 m² / 279 sq ft

Bedding 2 x Single bed(s)

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Room

Deluxe Double Room with Two Double Beds

4 pers. max
40 m² / 430 sq ft

Bedding 2 x Double bed(s)

See availabilities

Suite

One Bedroom Suite with 1 King Bed

3 pers. max
56 m² / 602 sq ft

Bedding 1 x King size bed(s)

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Hotel location

Mercure Melbourne Doncaster

6 Tower Street
3108 DONCASTER
Australia

GPS:-37.786625, 145.12823

+61 3 9843 8900

Railway station
Bus stop
Highway exit

EASTERN FREEWAY

Highway exit

Access: 3 km / 1.86 mi 40 min walk / 7 min drive

BOX HILL STATION

Railway station

Access: 4 km / 2.49 mi 45 min walk / 10 min drive

Council Street

Bus stop

Council Street

Bus stop

Manningham Art Gallery

Art and Culture

Heide Museum of Modern Art

Art and Culture

Puffing Billy Railway

Tourist attraction

Healesville Sanctuary

Zoo

Diamond Valley Railway

Entertainment centre

Village Cinemas Doncaster

Cinema district

Schramm's Cottage

Historic monument

Schramm's Cottage

Tourist attraction

TarraWarra Museum of Art

Art and Culture

Melbourne Cricket Ground

Sports centre

Gulf Station Historic Farm

Tourist attraction

Box Hill Miniature Steam Railway

Other attractions

Crown Casino

Casino

Ruffey Lake Park

Park

Access: 3.4 km / 2.11 mi 33 min walk / 8 min drive

Dandenong Ranges

Mountain

Access: 25.6 km / 15.9 mi

Yarra Ranges

Valley

Access: 25.6 km / 15.9 mi

Doncaster Reserve

Park

Healesville Sanctuary

Wood/forest

Mullum Mullum Trail

Park

Main Yarra Trail

Wood/forest

Maroondah Reservoir Park

Park

Westfield Doncaster

Shopping centre/mall

Access: 240 m / 0.15 mi 3 min walk / 2 min drive

Balwyn East Shopping Centre

Shopping centre/mall

Eastland Shopping Centre

Shopping centre/mall

Bunnings Doncaster

Shopping centre/mall

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

Mr. Meader

At Mr. Meader we celebrate Aussie flavours with fresh local ingredients and a modern twist. Pair your meal with local wine, beer, or a craft cocktail. Enjoy Happy Hour every day from 4 pm to 6 pm at the Bar.

Meetings & Events

Number of Meeting Room: 6
Surface of the largest room: 120 m² / 1291 sq ft
Maximum seats capacity: 110
Maximum capacity for banquets: 0

Find out more

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 1,618 reviews

Antoinette B. Families - 7/12/2026 Confirmed reviews ALL

The bed was comfortable, the staff were polite and the parking is handy. Unfortunately, our chicken parmigiana was not cooked and raw meat. We returned it and were compensated with another meal. Unfortunately we were worried about getting sick so this did negatively impact our stay at Mercure Doncaster. The wifi was also not working for several hours, but this did end up being resolved. The television was also glitching every few minutes.

Dear Antoinette B., Thank you for taking the time to share your feedback following your recent stay at Mercure Doncaster. I am pleased to hear that you found the bed comfortable, our staff polite, and the parking convenient. However, I am deeply concerned to hear about your experience with the chicken parmigiana. Food safety is something we take incredibly seriously, and serving undercooked meat is entirely unacceptable. While I am glad our team replaced the meal immediately, I completely understand how the worry of falling ill overshadowed your evening and negatively impacted your stay. Please rest assured that I am addressing this with our Head Chef and kitchen team as an urgent priority to ensure our strict quality control measures are fully enforced. I also apologize for the temporary Wi-Fi outage and the issues you experienced with the television glitching. We want every aspect of your stay to be seamless, and I have asked our maintenance team to check the TV in your room right away. We truly appreciate your feedback, as it helps us maintain the standards our guests expect. I hope we have the chance to welcome you back in the future to provide the flawless experience you should have had. Regards Dinesh Gandhi General Manager

David G. Families - 7/11/2026 Confirmed reviews ALL

Dear David G., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel comfortable and convenient, and that you appreciated the views. It is wonderful to know that our staff were able to assist you and your father during your visit. Your feedback means a lot to us and motivates our team to continue providing exceptional service. Regards Dinesh Gandhi General Manager

Michelle B. Solo - 7/10/2026 Confirmed reviews ALL

Dear Michelle B., Thank you for taking the time to share your positive experience at Mercure Melbourne Doncaster. We are delighted to hear that you enjoyed your stay, particularly appreciating the comfort of your room, our breakfast offerings, and the friendliness of our staff. It is rewarding to know that our location met your needs. We look forward to welcoming you back on your next visit. Regards Dinesh Gandhi General Manager

Rachael G. Business - 7/7/2026 Confirmed reviews ALL

Dear Rachael G., Thank you for your feedback about your recent stay at Mercure Melbourne Doncaster. We are delighted to hear that you had an overall lovely experience. Please note that the kettle and cups are located in the cabinet beneath the tea and coffee station. Our team is always here to help, so please feel free to ask us anything during your next visit. We can't wait to host you again! Regards Dinesh Gandhi General Manager

Ingrid K. Business - 7/7/2026 Confirmed reviews ALL

Dear Ingrid K., Thank you for your wonderful feedback regarding your recent stay at Mercure Melbourne Doncaster. We are delighted to hear that you enjoyed the beauty of our rooms, the friendliness of our staff, and the variety of food options available, including breakfast. It is gratifying to know that the tranquility of our accommodations contributed to your restful experience. We appreciate your kind words and look forward to welcoming you back in the future. Regards Dinesh Gandhi General Manager

Web-users rating

Other web-users rate our hotel

536 reviews 9.1/10 Location
930 reviews 7.8/10 Room
916 reviews 7.8/10 Service
22 reviews 2.9/10 WiFi
365 reviews 5.7/10 Food
356 reviews 8.2/10 Cleanliness
298 reviews 6.3/10 Breakfast
284 reviews 7.9/10 Amenities

95 reviews 8.9/10 Location
177 reviews 7.8/10 Room
170 reviews 7.9/10 Service
71 reviews 8.4/10 Cleanliness
67 reviews 6.2/10 Food
53 reviews 6.2/10 Breakfast
34 reviews 8.9/10 Vibe
31 reviews 6/10 Value

82 reviews 9.1/10 Location
157 reviews 8/10 Room
165 reviews 8.4/10 Service
59 reviews 8.2/10 Cleanliness
53 reviews 8/10 Amenities
53 reviews 5.5/10 Food
48 reviews 6.3/10 Breakfast
37 reviews 8.7/10 Vibe

60 reviews 9.4/10 Location
135 reviews 7.8/10 Room
149 reviews 7.6/10 Service
71 reviews 5.3/10 Food
46 reviews 6.4/10 Breakfast
44 reviews 7.9/10 Cleanliness
37 reviews 7.9/10 Amenities
35 reviews 9/10 Vibe

30 reviews 9.5/10 Location
64 reviews 7.7/10 Room
58 reviews 7.7/10 Service
23 reviews 7.9/10 Cleanliness
20 reviews 7.9/10 Amenities
17 reviews 6.1/10 Breakfast
15 reviews 6.2/10 Food
12 reviews 8.8/10 Vibe

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Mercure Melbourne Doncaster, check-in is available from 02:00 PM and check-out is until 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Melbourne Doncaster regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.