Novotel London Greenwich 4 stars

Customer review rating (ALL Rating) 4.4/5 1,248 reviews

Best price
guarantee
Novotel London Greenwich - Image 1
Novotel London Greenwich - Image 2
Novotel London Greenwich - Image 3
Novotel London Greenwich - Image 4
173-185 Greenwich High Road, SE108JA LONDON, United Kingdom

Description

Hotel extras

  • Next to Greenwich train station and DLR

  • Family rooms with extra sofa beds

  • On-site secure parking

  • Fully-equipped gym and sauna

  • Pet-friendly rooms

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel London Greenwich

173-185 Greenwich High Road
SE108JA LONDON
United Kingdom

GPS:51.477798, -0.013504

Telephone
Fax +44 20 8312 6810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MEAN TIME bar & kitchen

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,248 reviews

Customer review rating 4.0/5

Daniela K. Solo - Confirmed reviews ALL

Overall, I've had a good stay. The team members are very friendly and helpful, the breakfast is of good quality and the restaurant and room service menu offers a diverse selection. The room was comfortable and good size. Unfortunately, there were some minor spots that were not clean, like the area around the kettle (visible crumbs) and there were little crawling things in my bathtub when I arrived (I flushed them down the drain and plugged it which resolved the issue for me). It's a shame that there were no sockets near the bed and the room doesn't have a phone, which I found odd. The most negative part was the lift situation, only one was working and the other one out-of-service which meant a lot of waiting (my room was on the 5th floor, so taking stairs wasn't always an option).

Dear Daniela, Thank you for taking the time to share your experience. I’m pleased to hear that, overall, you had a good stay and that our team, breakfast, and dining options left a positive impression. It’s always encouraging to know our hospitality is appreciated. That said, I’m sorry we fell short in a few important areas. The cleanliness issues you encountered, particularly around the kettle and in the bathtub, are not up to our standards and should not have been overlooked. I appreciate you bringing this to our attention, and I will ensure this is addressed with our housekeeping team immediately. I also understand your frustration regarding the lack of sockets by the bed and the absence of a phone in the room. While these are part of the current room design, your feedback is valid and will be considered as we review future improvements. Regarding the lifts, I completely recognise how inconvenient this must have been, especially being on a higher floor. Please accept my apologies for the disruption caused. We are actively working to resolve this issue as quickly as possible. Thank you again for your balanced and constructive feedback. We truly value it, and I hope we’ll have the opportunity to welcome you back for a smoother experience. KInd regards, Marta Butnoriute Rooms Division Manager

Customer review rating 4.5/5

Gillian P. Solo - Confirmed reviews ALL

Breakfast was very varied and tasted great. The toasters are very slow though. The bar area was such a lovely and most of the staff were friendly and knew their jobs. The bedrooms were roomy and clean and had everything I needed.

Dear Gillian P., Thank you for sharing your feedback following your stay. I’m delighted to hear that you enjoyed the breakfast selection and found it both varied and tasty. It’s also great to know you appreciated the bar area and that our team made a positive impression with their service. Your kind words about the bedrooms being spacious, clean, and well-equipped are equally appreciated. I do take on board your comment regarding the toasters being slow. While it may seem like a small detail, we understand how this can impact the overall breakfast experience, and we will certainly review this. Thank you once again for your comments. We hope to have the pleasure of welcoming you back again soon. Best regards, Marta Butnoriue Rooms Division Manager

Customer review rating 3.5/5

Sarah T. Couples - Confirmed reviews ALL

The location of the hotel was perfect. We had a lovely time. The only thing we have a problems with the mix shower and we have to changed room because we couldn't have a bath. And also no good tea bags

Thank you for taking the time to share your detailed feedback. We’re delighted to hear you enjoyed our perfect location, beautiful hotel, cleanliness, breakfast, and the helpful service from our team and reservation centre. We’re also pleased you felt well looked after during your booking and arrival experience, and we truly appreciate your loyalty as an ALL Accor member. That said, we’re sorry for the inconvenience caused by the shower/bath issue and the tea selection not meeting your expectations. Your comments have been noted and shared with the relevant teams so we can look into improving both room features and in-room amenities. We really value your balanced feedback and hope to have the pleasure of welcoming you back for an even more comfortable stay in the future. Warm Regards Nav Raj Gurung Front Office Team Leader Novotel London Greenwich

Customer review rating 4.5/5

David C. Couples - Confirmed reviews ALL

Clean and tidy room pleasant staff and good price 2 lifts need to be working for more efficiency

Thank you very much for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you enjoyed our excellent location, found your room clean and comfortable, and experienced friendly and pleasant service from our team. It’s also great to know that you felt your stay offered good value for money overall. We truly appreciate your constructive comment regarding the lifts. We understand how important efficiency is for our guests’ comfort, and your feedback has been noted and will be shared with the relevant team as we continue to improve our facilities. It’s wonderful to see that you would recommend us and that you had such a positive experience across many aspects of your stay, from check-in through to departure. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay. Kind regards, Nav Raj Gurung Front Office Team Leader Novotel London Greenwich

Customer review rating 5.0/5

Claire B. Families - Confirmed reviews ALL

Well located for travel links and for shops etc. Staff were all very helpful. Room was a good size for London and was clean and comfortable, but could do with some redecoration.

Thank you so much for your fantastic review and for choosing to stay with us, we’re absolutely delighted to hear that you would definitely stay again! It’s wonderful to know that you appreciated our convenient location, making it easy to access transport links and nearby shops. We’re also very pleased that you found your room clean, comfortable, and a good size for London, and that our team made such a positive impression with their helpful service. We truly value your constructive feedback as well. Your comments regarding the room décor, WiFi speed, and occasional delays in bar service have been noted and will be shared with the relevant teams as we continuously work to improve our guest experience. It’s especially rewarding to hear that you enjoyed our sustainability initiative and felt well recognized as a valued member of the ALL Accor loyalty programme, thank you for your continued loyalty and recommendation. If you would be happy to do so, we would be extremely grateful if you could also share your experience on Tripadvisor following this link https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d529404-Novotel_London_Greenwich-London_England.html We very much look forward to welcoming you and your family back again soon for another excellent stay. Warm regards, Nav Raj Gurung Front Office Team Leader Novotel London Greenwich

Other web-users rate our hotel

  • 1,407 reviews 9.3/10 Location
  • 1,631 reviews 5.5/10 Room
  • 1,292 reviews 8.2/10 Service
  • 26 reviews 8.3/10 WiFi
  • 714 reviews 8.1/10 Breakfast
  • 694 reviews 5.1/10 Cleanliness
  • 6 reviews 10/10 Sustainability

Powered by Trustyou

Our other establishments nearby

All our hotels in London