ibis Porto Centro São Bento 2 stars

Customer review rating (ALL Rating) 4.3/5 1,063 reviews

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ibis Porto Centro São Bento - Image 1
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Rua da Alegria 29, 4000-041 PORTO, Portugal

Description

Hotel extras

  • Located in the historic district of Porto, with easy access to the main tourist attractions

  • 24-hour reception desk

  • Buffet breakfast from 06:30 to 11:00, plus 24-hour Bar and Snack Service.

  • Free WIFI throughout the hotel

  • Strictly non-smoking hotel

Our accommodation(s)

Hotel location

ibis Porto Centro São Bento

Rua da Alegria 29
4000-041 PORTO
Portugal

GPS:41.147232, -8.603866

Telephone
+351 22 340 0700

Calls to a national
fixed network

Fax +351 22 340 0709

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

Even the bar provides a relaxing atmosphere; the Ibis bar is the ideal place for meetings or taking a minute to relax at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,063 reviews

Customer review rating 5.0/5

Noemi A. Couples - Confirmed reviews ALL

Very nice team and central location.

Estimada Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verla de vuelta. Reciba un cordial saludo Lisete Afonso-Asistente de dirección

Customer review rating 2.0/5

Megan A. P. Couples - Confirmed reviews ALL

The hotel is in a great location and was clean and comfortable. Unfortunately, my arrival experience was disappointing. On the evening of my arrival, my flight was significantly delayed, so I called ahead to ask if my husband's name could be added to the reservation so he could check in before me. Although I had originally booked for one person, it was a two-person room, and my husband had decided at the last minute to stay with me instead of his previous accommodation. The person I spoke on the phone with made the request seem like a major inconvenience and eventually simply told me to send an email. I did and received confirmation that my husband's name had been added to the reservation. However, when he arrived, he was told he could not check in and had to wait for me. Because of my delayed flight, I didn't arrive until 2:00 a.m. When I finally got there the hotel entrance was locked. While I understand this may have been for security reasons, there were no instructions on how to contact the front desk or enter the building. I rang the buzzer several times and called the hotel repeatedly but received no response. Once we were finally let in, I was told that adding a second guest to the room was not an issue after all, making the earlier confusion and inconvenience especially frustrating.

Dear Madam, Thank you for taking the time to tell us about your experience at the ibis Porto Centro São Bento. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisete Afonso- Assistant Manager

Customer review rating 5.0/5

Kevin G. Solo - Confirmed reviews ALL

Great location..friendly staff ..clean rooms ..perfect ..thanks 🙏🙏

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lisete Afonso-Assistant Manager

Customer review rating 4.0/5

Ronaldo R. Couples - Confirmed reviews ALL

Due to my gold member status, your reception kindly upgraded me to a "better" room. We got room no 702, which was pretty teared down and air-condition working badly. Window opened to inside court and smell of fried food came in. As it was very hot in the night at midnight, I went to reception again and asked for another room. Your receptionist was very kind and immediately helped. We decamped to room 712, which was smaller, but seemed to be renovated recently and nice view out of window. Air-con working properly. So all-in-all a nice stay. Good breakfast and perfect location. Thanks to your very helpful staff and I do recommend not to upgrade customers to room 702, until properly renovated. Kind regards Ronaldo

Dear Guest, Thank you for sharing your feedback. We sincerely regret the inconvenience caused by the air conditioning system malfunction during your stay. Unfortunately, due to the exceptionally high temperatures recorded during that period, an unexpected equipment malfunction occurred, affecting the comfort of some of our guests. We fully understand your dissatisfaction and offer our sincerest apologies for what happened. Your comments are very important to us, as they allow us to identify opportunities for improvement and continuously enhance our services. We hope to have the pleasure of welcoming you again in the future. Thank you for your understanding. Sincerely, Lisete Afonso - Assistant Manager

Customer review rating 0.5/5

Joseph B. Families - Confirmed reviews ALL

Toik t did not work we asked them to fix it they said it was fixed and it still failed for silver Accor member this was quite disappointing

Dear Sir, Thank you for taking the time to tell us about your experience at the ibis Porto Centro São Bento. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisete Afonso- Assistant Manager

Other web-users rate our hotel

  • 788 reviews 9.4/10 Location
  • 762 reviews 5.3/10 Room
  • 675 reviews 8.8/10 Service
  • 6 reviews 7.1/10 WiFi
  • 415 reviews 7.9/10 Breakfast
  • 321 reviews 6.6/10 Cleanliness
  • 188 reviews 6.6/10 Value
  • 5 reviews 10/10 Sustainability

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