ibis Madrid Calle Alcalá 1 star

Customer review rating (ALL Rating) 4.5/5 1,595 reviews

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ibis Madrid Calle Alcalá - Image 1
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Valentin Beato 20, 28037 MADRID, Spain

Description

Hotel extras

  • Just 20 minutes from the center by metro ("Suanzes" station 165 yards away)

  • Metropolitan Stadium 5 minutes away. Enjoy the best sporting events and concerts!

  • Located 5 miles from Spain's biggest airport, Adolfo Suárez Madrid-Barajas

  • Located very close to the IFEMA exhibition center and the Las Ventas bullring

  • Pet Friendly Hotel! Your pets are welcome at ibis

Our accommodation(s)

Hotel location

ibis Madrid Calle Alcalá

Valentin Beato 20
28037 MADRID
Spain

GPS:40.439696, -3.626368

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

PopEat

An invitation to relax. Recharge your batteries and enjoy a drink. The perfect place to work and unwind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,595 reviews

Customer review rating 5.0/5

Diskul M. Solo - Confirmed reviews ALL

It’s been a couple of months, but I really wanted to send a proper thank you for my stay from 12-14 December 2025. I had a smooth and pleasant stay, and the hospitality was exceptional. I want to give a special thanks to a receptionist who is working at the front desk. His name is Adrian (apologies if I misspelled his name). I really appreciated his positive energy and genuine helpfulness. He made everything so easy for me, Thank you for making this stay a memorable one.

Hi Mr M., what can I say? Thank you! Thank you so much for such an amazing review. I have already shared it with Adrian, who is over the moon with your nice words. It will encourage us all to continue improving every day. Thank you and come back soon! Luis Ortin Assistant Manager

Customer review rating 5.0/5

Marko T. Families - Confirmed reviews ALL

Great location near metro station, cozy rooms, nice breakfast, polite personnel.

Dear Marko T., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, cozy rooms, and breakfast offerings, as well as the service provided by our staff. We look forward to welcoming you back in the future. Iván C.

Customer review rating 4.5/5

Javier M. S. Couples - Confirmed reviews ALL

Satisfactoria

Customer review rating 3.5/5

Omer A. Families - Confirmed reviews ALL

Overall it is good but not great. It’s a price/ performance place with great breakfast and location that is close to a metro station.

Buenas tardes, Agradecemos sinceramente sus comentarios, nos complace saber cual ha sido el grado de satisfacción. Sin embargo, lamentamos que su experiencia general no haya alcanzado sus expectativas, trabajaremos en mejorar nuestros servicios para ofrecer una experiencia más satisfactoria en el futuro. Si podemos ir un poco más allá podría darnos más información acerca de la limpieza de las habitaciones?? Dpto. Recepción Iván C.

Customer review rating 1.5/5

Heesup S. Business - Confirmed reviews ALL

The room reminded me of a university dorm room. Too basic, it didn't look like other ibis hotels that I visited in London, more modern, cozy. The price was extremely high for that type of room, it was very very cold (there was a snow alert in Spain) and at reception they tell you that you have to turn on the heating yourself when you arrive. In addition, the building is surrounded by very annoying works. Very early in the morning they wake you up, work site in the middle of the street that makes the entire building shake so you couldn't sleep well either. The room had dust and dirt in the corners. The breakfast was good but the small dining room was always full and there was no space. The bar service is very poor, the staff is at the reception and it is obvious that they do not want to serve the bar, the girl in the evening looks disagree all the time and drags her feet towards the bar as a sign that I don't want to serve you, you ask them and they tell you to go outside to the bars around the hotel. The rest of the staff, some (I understand they were the managers) were very very nice, the rest meh

Dear Heesup, Thank you for sharing your feedback regarding your recent stay with us. I appreciate your insights, as they are invaluable in our efforts to improve our services. I understand your disappointment with the room's condition and its resemblance to a basic accommodation. We strive to offer comfortable and modern spaces that meet our guests' expectations. It is unfortunate that you experienced disturbances from the nearby construction, which is beyond our control, and I regret that it affected your rest. I am glad to hear you enjoyed the breakfast; however, I acknowledge the dining area’s capacity issues. Regarding the bar service, your description is concerning, and I will ensure that your comments are addressed with our team to enhance guest interaction. Thank you for recognizing the efforts of some of our staff. Your feedback will be used to guide our training and service improvements. Best regards, Luis Ortin Assistant Manager

Other web-users rate our hotel

  • 1,032 reviews 8.9/10 Location
  • 1,052 reviews 6.4/10 Room
  • 1,255 reviews 9.1/10 Service
  • 17 reviews 8/10 WiFi
  • 669 reviews 6.1/10 Comfort
  • 620 reviews 8.4/10 Breakfast
  • 505 reviews 8.3/10 Cleanliness
  • 202 reviews 6.9/10 Vibe

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