ibis Madrid Calle Alcalá 1 star

Customer review rating (ALL Rating) 4.5/5 1,569 reviews

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ibis Madrid Calle Alcalá - Image 1
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Valentin Beato 20, 28037 MADRID, Spain

Description

Hotel extras

  • Just 20 minutes from the center by metro ("Suanzes" station 165 yards away)

  • Metropolitan Stadium 5 minutes away. Enjoy the best sporting events and concerts!

  • Located 5 miles from Spain's biggest airport, Adolfo Suárez Madrid-Barajas

  • Located very close to the IFEMA exhibition center and the Las Ventas bullring

  • Pet Friendly Hotel! Your pets are welcome at ibis

Our accommodation(s)

Hotel location

ibis Madrid Calle Alcalá

Valentin Beato 20
28037 MADRID
Spain

GPS:40.439696, -3.626368

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

POPEAT

An invitation to relax. Recharge your batteries and enjoy a drink. The perfect place to work and unwind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,569 reviews

Customer review rating 2.0/5

Lapeyre M. Business - Confirmed reviews ALL

ground floor view on Parking and no curtain, no light and lot's of noise from the bar early in the morning and late at night. I couldn't sleep!

Dear M., thank you for your comments. I am very sorry to see that your stay did not meet your expectations, and I totally understand every reason you state on your review. Please, next time, if there is anything you don't like about your room, do not hesitate to contact reception, 24/7, and we will be happy to assist, maybe even move to a different room. Again, M., thank you for your input. We will be looking forward to welcome you again in the future. Luis Ortin Assistant Manager

Customer review rating 0.5/5

Kim V. T. Families - Confirmed reviews ALL

I rarely write negative reviews, but my recent stay at this hotel was disappointing from the very beginning. The room was very small, old, and poorly maintained. There was another hotel under construction right next door, so it was extremely noisy and dusty throughout our stay. The only positive point is that it’s not too far from the airport, but it is very far from central Madrid — you need to take a taxi for 30–40 minutes to reach the city center. The room key cards had constant issues. Every time you left the room, the card would stop working, and you had to go back downstairs to the reception desk to get it reactivated because each card seemed to work only once. This happened repeatedly and wasted a lot of time waiting for the elevator and dealing with reception. The staff acted as if this was completely normal and never even apologized. One night, my family returned late and we could not get back into our room because the key card failed again. The female staff member working the night shift on May 13 was extremely rude. She appeared annoyed and irritated, as if the malfunctioning key card was somehow my fault. This attitude is completely unacceptable for a well-known hotel brand like Ibis. I have stayed at many Ibis hotels around the world, but I have never had such a terrible experience as I did at this property. It is absolutely not worth €110 per night for a tiny room of less than 18 square meters and bad customer service. Not recommended

Customer review rating 4.5/5

Christophe D. Business - Confirmed reviews ALL

I stayed here right prior to an early flight. 10 minutes to airport, which is quick. Room is good & internet is fast. Lovely little bar & affordable and nice food. I slept well, the only thing I really missed was coffee in the room.

Dear Christophe D., Thank you for your kind words regarding your recent stay at ibis Madrid Calle Alcalá. We are delighted to hear that you found our accommodations comfortable and enjoyed our amenities, including the bar and food offerings. Your feedback about the absence of in-room coffee is appreciated, and we will take it into consideration as we continuously strive to enhance our guest experience. Best regards, Dpto. Recepción Iván C.

Customer review rating 4.0/5

Anand S. Business - Confirmed reviews ALL

It was nice and friendly staff but i would have preferred if they could have given some better room as Platinum member :-)

Dear Anand, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and the friendliness of our staff. As a Platinum member, we value your loyalty and strive to provide a comfortable experience. We hope to welcome you back soon and provide an even better stay. Best regards, Dpto. Recepción Iván C.

Customer review rating 4.5/5

Chibuzor O. E. Business - Confirmed reviews ALL

My experience was wonderful except a very sour experience with one of the staff who shockingly insisted that I pay the outstanding 425.70 Euro before I could take breakfast on one of the days. This is despite that I had spent more more than 6 weeks in the hotel and that my deposit had not been fully used. It was a very sad experience which should not have happened. Besides this, all the other staff were very polite and friendly. I had no other complaints

Dear Chibuzor, Thank you for taking the time to share your feedback regarding your recent stay at ibis Madrid Calle Alcalá. We are pleased to hear that you found our location advantageous and that the overall value met your expectations. It is always gratifying to know when our guests enjoy their time with us. However, I sincerely regret to learn about the incident you experienced concerning the breakfast payment. It is our standard procedure to ensure that all account balances are settled, which may have contributed to the misunderstanding. We appreciate your lengthy stay with us and the feedback regarding the staff's demeanor. It is encouraging to know that the majority of our team provided you with the polite and friendly service we strive to offer. We will take your feedback into consideration as we continually work to improve our guest experience. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future, providing you with an even more seamless experience. Best regards, Dpto. Recepción Iván C.

Other web-users rate our hotel

  • 1,017 reviews 8.8/10 Location
  • 1,066 reviews 6/10 Room
  • 1,261 reviews 9.1/10 Service
  • 14 reviews 7.4/10 WiFi
  • 612 reviews 8.3/10 Breakfast
  • 499 reviews 8/10 Cleanliness
  • 306 reviews 5.6/10 Value
  • 203 reviews 6.7/10 Food

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