Ibis Madrid Calle Alcalá Hotel 1 star

Customer review rating 4.5/5 5,739 reviews

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Ibis Madrid Calle Alcalá
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Room 1

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Hotel extras

  • Hotel recently renamed

  • 5 min from Wanda Metropolitano stadium. Enjoy the best sporting events in the area

  • Located 5 mi (8 km) from Spain's biggest airport, Adolfo Suárez Madrid-Barajas

  • It is close to the IFEMA exhibition center and the Plaza de Toros de Las Ventas

  • 5 min from Wanda Metropolitano stadium

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Maximum 2 pets per room, 15 euros per day/petPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Golf
Business services
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Ibis Madrid Calle Alcalá

Valentin Beato 20
28037
madrid
spain

Tel: +34913759043

Fax: (+34)91/3750150

Check-in from 12h00

Check out up to 12h00

  • 77 LINEA LINEA 104 : 

  • SUANZES :  LINE GREEN SUANZES

  • A2 : 

  • By plane

    BARAJAS AIRPORT At 8km / 4.97 miles

  • By train

    ATOCHA At 6km / 3.73 miles

  • By train

    ATOCHA STATION At 5km / 3.11 miles

  • By train

    CHAMARTIN At 5km / 3.11 miles

GPS :40.439696, -3.626368

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Room for one or two persons equipped with the new bedding

Accessible room
  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Room with 1 double bed + 1 extra bed equipped with the new bedding

Accessible room
  • Max. number of persons: 3
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

ibis Kitchen restaurant

Dinner

19:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR-RENDEZ-VOUS

Non contractual photo

Relaxation on the menu. A bit to eat, something to drink... It's the one rendezvous you need for a new take on work and leisure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Ibis Madrid Calle Alcalá

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,739 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,248 reviews

Bien situe

Customer review rating 4.5/5

Dayse C. Business - 10/10/2020 Confirmed reviews ALL

Curte mais agreable

Customer review rating 4.5/5

Anonymous Families - 06/10/2020 Confirmed reviews ALL

sempre bene, ben accolti. Forse la reception un po rumorosa.

Estancia agradable

Customer review rating 4.5/5

Elena Solo - 18/09/2020 Confirmed reviews ALL

Genial

Dear Elena, I greatly appreciate your comments regarding your stay at Ibis Madrid Calle Alcalá. It is always a pleasure to receive positive evaluations. I will extend your pleasant remarks to our team. I am sure that these comments will stimulate my entire team as we continually strive to improve the quality of our services. Thanking you once again for sharing your experience with us and hoping that your next visit will be as enjoyable as the previous one. Receive a cordial greeting. Diego Garcia Hotel Ibis Madrid Calle Alcalá C/ Valentin Beato 20 28037 Madrid Metro Suanzes Tel : ( 34 ) 91 375 90 43 Fax : ( 34 ) 91 375 01 50 H3… www.ibishotel.com

Room was not ready

Customer review rating 4.5/5

Angel Business - 11/08/2020 Confirmed reviews ALL

We were coming with a baby with a tight timeschedule as we had an early morning flight. We specifically requested a baby cot in advance, which was acknowledged by staff, but they gave us a room with no cot, and so we were later transferred to a much bigger room. Baby cot arrived later on, so basically there was one hour delay in total, which meant we slept one hour less. Everything else was good. Clean, big room, smiley staff, quick and efficient invoice But unfortunately the delay was annoying and we cannot leave the best review.

Dear Angel, thank you very much for your review. All your comments are very helpful, so please allow me to apologize for the inconveniences created by not having a baby cot read at your arrival. At least, I am glad to see that the rest of your stay, including our staff, lived up to your expectations. We will be looking forward to welcoming you again soon. Kind regards, Luis Ortin Assistant Manager

Estancia agradable

Customer review rating 4.5/5

Juan C. F. C. Business - 05/08/2020 Confirmed reviews ALL

Segura

Estimado Juan Carlos, En primer lugar, mil gracias por hacernos llegar tus comentarios a través de esta encuesta, cuyos resultados son muy valiosos para nosotros, y más si provienen de un huesped tan habitual como tú. Me alegra muchísimo ver que disfrutaste tanto de tu estancia en nuestro hotel, y ten por seguro que pasaré tus felicitaciones a Laura, Nataly, Nuria y Diego. Esperamos volver a verte muy pronto por Ibis Madrid Calle Alcalá. Que pases un feliz día! Luis Ortin Adjunto de dirección Hotel Ibis Madrid Calle Alcalá

Good stay

Customer review rating 4.5/5

Anonymous Families - 20/03/2020 Confirmed reviews ALL

Nice clean and convenient

Dear Beatriz , I greatly appreciate your comments regarding your stay at ibis Madrid Calle Alcalá. It is always a pleasure to receive positive evaluations. I will extend your pleasant remarks to our team, especially our cleaning team. I am sure that these comments will stimulate my entire team as we continually strive to improve the quality of our services. Thanking you once again for sharing your experience with us and hoping that your next visit will be as enjoyable as the previous one. Receive a cordial greeting. Diego Garcia Hotel Ibis Madrid Calle Alcalá C/ Valentin Beato 20 28037 Madrid Metro Suanzes Tel : ( 34 ) 91 375 90 43 Fax : ( 34 ) 91 375 01 50 H3… www.ibishotel.com

Estancia agradable

Customer review rating 4.5/5

Oswaldo Business - 17/03/2020 Confirmed reviews ALL

Estancia agradable

Dear Oswaldo fabian I greatly appreciate your comments regarding your stay at ibis Madrid Calle Alcalá. It is always a pleasure to receive positive evaluations. I will extend your pleasant remarks to our team. I am sure that these comments will stimulate my entire team as we continually strive to improve the quality of our services. Thanking you once again for sharing your experience with us and hoping that your next visit will be as enjoyable as the previous one. Receive a cordial greeting. Diego Garcia Hotel Ibis Madrid Calle Alcalá C/ Valentin Beato 20 28037 Madrid Metro Suanzes Tel : ( 34 ) 91 375 90 43 Fax : ( 34 ) 91 375 01 50 H3… www.ibishotel.com

Good stay

Customer review rating 4.5/5

Vishal (. Families - 14/03/2020 Confirmed reviews ALL

Well where can o start First of all let me thank a few names I remember, Where as all the members were great. But a few never get out of mind . Eduardo Ruben David They are fantastic with public relations. Can’t thank them enough to make my stay so comfortable for 1 month. Apart from that the mitre tam was great and always helpful. I thank each and every person who made my stay wonderful. One feed back for sure I have been saying this over 4 years. A little ore attention on cleanliness would be nice . Not that they don’t o the job. But a lil more will help u more to make the rooms cleaner . I thank everyone who has made my stay wonderful . Appreciate it N see u guys soon. All The best .

Dear Vishal, I greatly appreciate your comments about your stay at ibis Madrid Calle Alcalá. It is always a pleasure to receive positive evaluations. I will extend your pleasant comments to our team. I am sure that these comments will stimulate my entire team, especially our cleaning team, as we continually strive to improve the quality of our services. Thanking you once again for sharing your experience with us and hoping that your next visit will be as enjoyable as the last. Receive a cordial greeting. Diego Garcia Hotel Ibis Madrid Calle Alcalá C/ Valentin Beato 20 28037 Madrid Metro Suanzes Tel : ( 34 ) 91 375 90 43 Fax : ( 34 ) 91 375 01 50 H3… www.ibishotel.com

Good

Customer review rating 4.5/5

Saeed N. Business - 14/03/2020 Confirmed reviews ALL

Was good

Dear Saeed, I greatly appreciate your comments regarding your stay at ibis Madrid Calle Alcalá. It is always a pleasure to receive positive evaluations. I will extend your pleasant remarks to our team. I am sure that these comments will stimulate my entire team as we continually strive to improve the quality of our services. Thanking you once again for sharing your experience with us and hoping that your next visit will be as enjoyable as the previous one. Receive a cordial greeting. Diego Garcia Hotel Ibis Madrid Calle Alcalá C/ Valentin Beato 20 28037 Madrid Metro Suanzes Tel : ( 34 ) 91 375 90 43 Fax : ( 34 ) 91 375 01 50 H3… www.ibishotel.com

Gyyyy

Customer review rating 4.5/5

Pablo Couples - 02/03/2020 Confirmed reviews ALL

Ghuuuu

Dear Sara I greatly appreciate your comments regarding your stay at ibis Madrid Calle Alcalá. It is always a pleasure to receive positive evaluations. I will extend your pleasant remarks to our team. I am sure that these comments will stimulate my entire team as we continually strive to improve the quality of our services. Thanking you once again for sharing your experience with us and hoping that your next visit will be as enjoyable as the previous one. Receive a cordial greeting. Diego Garcia Hotel Ibis Madrid Calle Alcalá C/ Valentin Beato 20 28037 Madrid Metro Suanzes Tel : ( 34 ) 91 375 90 43 Fax : ( 34 ) 91 375 01 50 H3… www.ibishotel.com
Customer review rating 4.5/5

Anonymous Business - 28/02/2020 Confirmed reviews ALL

Check in muy lento

Dear Ignacio, I greatly appreciate your comments on your stay at the ibis Madrid Calle Alcalá. It is always a pleasure to receive comments that help us improve. I will share your comments with our team. I am sure that these comments will serve our entire staff as we strive to continually improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the last one. Sincerely, Diego García Hotel Ibis Madrid Calle Alcalá C/ Valentin Beato 20 28037 Madrid Metro Suanzes Tel : ( 34 ) 91 375 90 43 Fax : ( 34 ) 91 375 01 50 H3… www.ibishotel.com

Virtually next to a Metro

Customer review rating 4.5/5

Robert Couples - 25/02/2020 Confirmed reviews ALL

Our second stay here - this time for seven nights and the staff were as pleasant as at our first stay . Breakfast is fine and the coffee good but oh that coffee machine - every day but one a problem with it ! Thanks to the cleaning staff who did such a good job with our room .

Dear Margaret, I appreciate your comments about your stay at the ibis Madrid Calle Alcalá. especially for our reception and cleaning staff It is always a pleasure to receive positive comments. I will share your comments with our team. I am sure that these comments will stimulate all our staff as we strive to continually improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the last one. Sincerely, Diego García. Hotel Ibis Madrid Calle Alcalá C/ Valentin Beato 20 28037 Madrid Metro Suanzes Tel : ( 34 ) 91 375 90 43 Fax : ( 34 ) 91 375 01 50 H3… www.ibishotel.com

Comfortable and modern

Customer review rating 4.5/5

Richard R. Couples - 24/02/2020 Confirmed reviews ALL

One night stay and room good, breakfast excellent with sensible opening time however bar prices for the tapas were confusing and expensive - we thought we were buying the detention of tapas for €9.99 but it transpired that it was €9.99 for each of the 3 items total cost €29.97. Not happy with this and had we known in advance would not have purchased

Dear Nicola, I appreciate your comments on your stay at the ibis Madrid Calle Alcalá. It is always a pleasure to receive comments that help us improve. I will share your comments with our team. I am sure that this feedback will serve as a stimulus for all our staff as we strive to continually improve the quality of our services. Regarding the prices of the menu, we think they are clear but it will be something we will not miss high. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the last one. Sincerely, Diego García. Hotel Ibis Madrid Calle Alcalá C/ Valentin Beato 20 28037 Madrid Metro Suanzes Tel : ( 34 ) 91 375 90 43 Fax : ( 34 ) 91 375 01 50 H3… www.ibishotel.com

Friendly and helpful staff

Customer review rating 4.5/5

Chris N. Couples - 23/02/2020 Confirmed reviews ALL

Nice breakfast, comfy bed.

Dear Christopher, I greatly appreciate your comments on your stay at the ibis Madrid Calle Alcalá. It is always a pleasure to receive positive comments. I will share your comments with our team. I am sure that these comments will stimulate all our staff as we strive to continually improve the quality of our services. Diego García. Hotel Ibis Madrid Calle Alcalá C/ Valentin Beato 20 28037 Madrid Metro Suanzes Tel : ( 34 ) 91 375 90 43 Fax : ( 34 ) 91 375 01 50 H3… www.ibishotel.com

Well located with parking

Customer review rating 4.5/5

Tim Couples - 21/02/2020 Confirmed reviews ALL

I had checked in on line, when I got to the hotel there was one member of staff serving at the bar. I had to wait 10 minutes. I then had to convince her I had checked in on line before being given my room card.

Dear TIim, I greatly appreciate your comments on your stay at the ibis Madrid Calle Alcalá. It is always a pleasure to receive comments that help us improve. I am sorry for your waiting time. I will share your comments with our team. I am sure that this feedback will serve as a stimulus for all our staff as we strive to continually improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the last one. Sincerely, Diego García. Hotel Ibis Madrid Calle Alcalá C/ Valentin Beato 20 28037 Madrid Metro Suanzes Tel : ( 34 ) 91 375 90 43 Fax : ( 34 ) 91 375 01 50 H3… www.ibishotel.com

Good Location for short stay

Customer review rating 4.5/5

Paul S. Solo - 02/02/2020 Confirmed reviews ALL

The hotel was suitably located with access to public transport and although the immediate area around the hotel was not residential it still felt safe when out and about regardless of the time of day. However the service in the hotel was disappointing with no recognition for membership status with the ALL program holding a Gold card there was not the benefit (free welcome drink) I have been used to when stopping at Ibis hotels and to make it worse they did not know about the ibis business card which also carry's benefits at ibis hotels (10% of bar and restaurant). Then when checking out it was very early due to my flight and yet I was still charged for breakfast for the last day, and in my room housekeeping didn't attend my room during my stay.

Dear Paul michael S., Thank you for taking the time to tell us about your experience at the ibis Madrid Calle Alcalá. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer, more in the case of ALL members. We know the great value of your status in Accos hotels; therefore your feedback is very important to us. I am so sorry about the lack of recognition by our staff. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Víctor T. Hotel Ibis Madrid Calle Alcalá C/ Valentin Beato 20 28037 Madrid Metro Suanzes Tel : ( 34 ) 91 375 90 43 Fax : ( 34 ) 91 375 01 50 H3… www.ibishotel.com

Excellent stay

Customer review rating 4.5/5

Graham Couples - 31/01/2020 Confirmed reviews ALL

An excellent hotel. Good parking, nice room, friendly staff, tasty breakfast.

Dear Graham, We very much appreciate your comments regarding your stay at the ibis Madrid Calle Alcalá. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Above all, thank you for your comments as for our services as for our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diego García Hotel Ibis Madrid Calle Alcalá C/ Valentin Beato 20 28037 Madrid Metro Suanzes Tel : ( 34 ) 91 375 90 43 Fax : ( 34 ) 91 375 01 50 H3… www.ibishotel.com

The staff make the difference

Customer review rating 4.5/5

Anonymous Business - 24/01/2020 Confirmed reviews ALL

The hotel is clean, relatively well located and well equipped. The staff are always very attentive and make the stay very pleasant.

Dear client, We very much appreciate your comments regarding your stay at the ibis Madrid Calle Alcalá. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Ferrero Hotel Ibis Madrid Calle Alcalá C/ Valentin Beato 20 28037 Madrid Metro Suanzes Tel : ( 34 ) 91 375 90 43 Fax : ( 34 ) 91 375 01 50 H3… www.ibishotel.com

very good

Customer review rating 4.5/5

Agustin P. Business - 13/01/2020 Confirmed reviews ALL

as always, charm, calm and effective

Dear Agustín, I very much appreciate your comments regarding your stay at the ibis Madrid Calle Alcalá. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Ferrero Hotel Ibis Madrid Calle Alcalá C/ Valentin Beato 20 28037 Madrid Metro Suanzes Tel : ( 34 ) 91 375 90 43 Fax : ( 34 ) 91 375 01 50 H3… www.ibishotel.com

Good value for money; Avoid restaurant

Customer review rating 4.5/5

Siet Couples - 08/01/2020 Confirmed reviews ALL

The hotel offers great value for money. Location is about 15 minutes (by metro) outside of the city center. Rooms are basic but clean. We had an early departure and decided to have dinner at the hotel restaurant. Big mistake. While the breakfast is basic but fine, in the evening only microwaved (barely edible) food is served. Avoid the restaurant for anything besides breakfast - even the local places around the hotel will offer something better.

Dear Siet, We very much appreciate your comments regarding your stay at the ibis Madrid Calle Alcalá. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I regret the you didn't have a nice experience at the restaurant, my deepest apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Ferrero Hotel Ibis Madrid Calle Alcalá C/ Valentin Beato 20 28037 Madrid Metro Suanzes Tel : ( 34 ) 91 375 90 43 Fax : ( 34 ) 91 375 01 50 H3… www.ibishotel.com

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