ibis Madrid Calle Alcalá 1 star

Customer review rating (ALL Rating) 4.5/5 1,602 reviews

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ibis Madrid Calle Alcalá - Image 1
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Valentin Beato 20, 28037 MADRID, Spain

Description

Hotel extras

  • Just 20 minutes from the center by metro ("Suanzes" station 165 yards away)

  • Metropolitan Stadium 5 minutes away. Enjoy the best sporting events and concerts!

  • Located 5 miles from Spain's biggest airport, Adolfo Suárez Madrid-Barajas

  • Located very close to the IFEMA exhibition center and the Las Ventas bullring

  • Pet Friendly Hotel! Your pets are welcome at ibis

Our accommodation(s)

Hotel location

ibis Madrid Calle Alcalá

Valentin Beato 20
28037 MADRID
Spain

GPS:40.439696, -3.626368

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

PopEat

An invitation to relax. Recharge your batteries and enjoy a drink. The perfect place to work and unwind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,602 reviews

TripAdvisor Rating  4.1/5  1,352 reviews

Customer review rating 1.5/5

Heesup S. Business - Confirmed reviews ALL

The room reminded me of a university dorm room. Too basic, it didn't look like other ibis hotels that I visited in London, more modern, cozy. The price was extremely high for that type of room, it was very very cold (there was a snow alert in Spain) and at reception they tell you that you have to turn on the heating yourself when you arrive. In addition, the building is surrounded by very annoying works. Very early in the morning they wake you up, work site in the middle of the street that makes the entire building shake so you couldn't sleep well either. The room had dust and dirt in the corners. The breakfast was good but the small dining room was always full and there was no space. The bar service is very poor, the staff is at the reception and it is obvious that they do not want to serve the bar, the girl in the evening looks disagree all the time and drags her feet towards the bar as a sign that I don't want to serve you, you ask them and they tell you to go outside to the bars around the hotel. The rest of the staff, some (I understand they were the managers) were very very nice, the rest meh

Dear Heesup, Thank you for sharing your feedback regarding your recent stay with us. I appreciate your insights, as they are invaluable in our efforts to improve our services. I understand your disappointment with the room's condition and its resemblance to a basic accommodation. We strive to offer comfortable and modern spaces that meet our guests' expectations. It is unfortunate that you experienced disturbances from the nearby construction, which is beyond our control, and I regret that it affected your rest. I am glad to hear you enjoyed the breakfast; however, I acknowledge the dining area’s capacity issues. Regarding the bar service, your description is concerning, and I will ensure that your comments are addressed with our team to enhance guest interaction. Thank you for recognizing the efforts of some of our staff. Your feedback will be used to guide our training and service improvements. Best regards, Luis Ortin Assistant Manager

Customer review rating 4.5/5

Colin M. Solo - Confirmed reviews ALL

I enjoyed my stay at the hotel. My room was more than adequate for my needs, the breakfast was good and the staff were friendly.

Buenos días, Agradecemos sinceramente sus comentarios positivos sobre su estancia en nuestro hotel. Nos complace saber que su habitación cumplió con sus expectativas, que disfrutó del desayuno y que recibió un buen servicio por parte de nuestro personal. Esperamos darle la bienvenida nuevamente en el futuro. Iván C.

Customer review rating 4.0/5

Stefan T. C. Families - Confirmed reviews ALL

The hotel is very nice, clean, well located, at 4 - 5 minutes walk from Suanzes metro station. Breakfast it's ok, enough choices for everyone, yet they seemed a bit overwhelmed when there are a lot of guests. Unfortunately, they managed somehow to mess my reservation, made with more than 2 months in advance via email, adding just one breakfast per room, despite the fact that there were 2 people in each room. It was solved there, but with an extra cost from my side...

Dear Stefan, Thank you for taking the time to share your experience at ibis Madrid Calle Alcalá. I am pleased to hear that you found our hotel to be nice, clean, and conveniently located, as well as appreciating the variety offered during breakfast. I would like to address your concerns regarding the reservation. We strive to ensure that all bookings are processed accurately, and I apologize for the oversight that resulted in an inadequate number of breakfasts being allocated for your rooms. It is our policy to accommodate the needs of our guests, and I regret that this situation caused you any inconvenience. I appreciate your understanding in resolving the matter on-site, though I understand that an additional cost was incurred which should not have been necessary. Your feedback is invaluable to us as we continually seek to improve our services and guest experience. We will take your comments into account to enhance our operations, especially during peak times in the breakfast area. Thank you once again for your constructive feedback. We hope to welcome you back in the future for a seamless experience. Best regards, Dpto. Recepción Iván C.

Customer review rating 5.0/5

Ahmet H. E. Solo - Confirmed reviews ALL

Satisfaction et excellent

Customer review rating 5.0/5

Miguel T. T. E. Families - Confirmed reviews ALL

The staff was super friendly and accommodating when we arrived ahead of schedule from an international flight. The room was clean and quiet, which made our stay very comfortable. The indoor parking was also very convenient, as street parking is difficult.

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Other web-users rate our hotel

  • 1,040 reviews 8.8/10 Location
  • 1,060 reviews 6.4/10 Room
  • 1,223 reviews 9/10 Service
  • 18 reviews 8.1/10 WiFi
  • 683 reviews 6.2/10 Comfort
  • 625 reviews 8.4/10 Breakfast
  • 506 reviews 8.5/10 Cleanliness
  • 204 reviews 7.1/10 Vibe

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