ibis Madrid Calle Alcalá 1 star

Customer review rating (ALL Rating) 4.5/5 1,599 reviews

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ibis Madrid Calle Alcalá - Image 1
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Valentin Beato 20, 28037 MADRID, Spain

Description

Hotel extras

  • Just 20 minutes from the center by metro ("Suanzes" station 165 yards away)

  • Metropolitan Stadium 5 minutes away. Enjoy the best sporting events and concerts!

  • Located 5 miles from Spain's biggest airport, Adolfo Suárez Madrid-Barajas

  • Located very close to the IFEMA exhibition center and the Las Ventas bullring

  • Pet Friendly Hotel! Your pets are welcome at ibis

Our accommodation(s)

Hotel location

ibis Madrid Calle Alcalá

Valentin Beato 20
28037 MADRID
Spain

GPS:40.439696, -3.626368

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

PopEat

An invitation to relax. Recharge your batteries and enjoy a drink. The perfect place to work and unwind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,599 reviews

TripAdvisor Rating  4.1/5  1,351 reviews

Customer review rating 3.5/5

Luis M. V. G. Business - Confirmed reviews ALL

NORMAL BASICO SITIO PARA DORMIR ACEPTABLE

Customer review rating 2.0/5

Victor C. Business - Confirmed reviews ALL

not good value for money. No desk in the room. Old fashion style and bar/snack has limited offer. I paid 265€ per night.... !!!!! for this price we expect a premium offer

Customer review rating 5.0/5

Kenneth C. S. Couples - Confirmed reviews ALL

Great for a few nights stay, perfect for metro, good breakfast, clean, nice little bar. carpark made life so easy. 25 mins to city centre, will use again, great value.

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Iván C.

Customer review rating 5.0/5

Fernando R. S. Families - Confirmed reviews ALL

Agradable

Estimado Fernando, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Madrid Calle Alcalá. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Iván C.

The rooms in the hotel did not match the descriptions on the website!

TripAdvisor rating 1.0/5

NorthStar08717968712 TripAdvisor review

I am trying to work out how to write a complaint about this hotel and this appears to be virtually impossible to do through the website, so I am having to resort to TripAdvisor. I stayed at Ibis Madrid Calle Alcala last weekend with my son and the room did not match the description on the website. While staff were polite, they were not remotely apologetic and made me feel very uncomfortable despite the fact that I was just trying to get the room I had booked! I raised this issue multiple times with the hotel itself on arrival. I booked a superior room. On the website, these are the features it was listed as having that were important to me: City View Single bed x 1 Queen size bed x 1 Coffee/tea making facilities Mini bar Hairdryer in bathroom I specifically chose this hotel (as opposed to the many others that are in the same area, including others in the Accor - and specifically Ibis - group) because of these features and paid extra in order to have them. It is the first time I've gone abroad for almost 10 years and this time I was the only adult, so I chose Ibis because I thought they were a reputable brand and felt 'safe', but now I'm not so sure! When we arrived, we were shown to what looked at first glance to be a 'superior' room, but it only contained one bed. I went back to Reception and pointed out that it only had one bed. They then gave me a new key card. When we went to the 2nd room, we found it did have 2 beds, but definitely was not a 'superior' room. I specifically needed the kettle to take some medication, which required boiled water, and this was why I had ensured I booked a room with this feature. It also didn't have the other 'superior' features, such as more space etc. I went back to Reception and explained that this was not a superior room. I showed them my booking and had open the website on my phone to show them what it said it contained. The Reception staff said that there was no such room at the hotel and it would be impossible for me to have 2 beds in a superior room. I asked if there was another Ibis that could provide what I had booked, since I knew there were many Ibis hotels in the city. They then made a phonecall in Spanish. I didn't understand enough to know who they were talking to or what the discussion was. After this phone call, they produced another key card and told me this was the last room I could try and they had nothing else. When we went up to the room, it was a superior room and did have 2 beds, so at least some of the problems were sorted. However, it did not have tea and coffee making facilities. This meant that I had to resort to complicated methods of getting bottled water heated through the weekend to take my medication. It was also pointless us using some of our luggage allowance to bring thermos flasks to try and keep costs down on our trip - we therefore spent more money than we had budgeted for on drinks. The 'city' view was literally a view of another high-ish rise building opposite in a not-great state of repair! Given that the 'city view' is only available in a superior room, I dread to think what could be an even worse view in other rooms! All I wanted was the room I booked!!! Had I been able to stay in the room I booked, then this hotel was indeed in a great location and the beds were really comfy. However, the stress of having to deal with all of this on arrival really spoilt our trip. I find things like this really stressful and hate having to raise issues, which was why I had paid more and chosen Ibis, because I thought I would be 'safe'. This is a real shame, as I will not be choosing Ibis again in a hurry, but will stick to rivals such as Travelodge, where I have never had a bad experience (but Travelodge specified that they did not provide a kettle hence me choosing Ibis).

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Other web-users rate our hotel

  • 1,057 reviews 8.8/10 Location
  • 1,059 reviews 6/10 Room
  • 1,222 reviews 9.1/10 Service
  • 19 reviews 8.5/10 WiFi
  • 695 reviews 5.8/10 Comfort
  • 645 reviews 8.5/10 Breakfast
  • 493 reviews 8.1/10 Cleanliness
  • 326 reviews 5.9/10 Value

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Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.