Ibis Madrid Calle Alcalá Hotel 1 star

Genial

We were coming with a baby with a tight timeschedule as we had an early morning flight. We specifically requested a baby cot in advance, which was acknowledged by staff, but they gave us a room with no cot, and so we were later transferred to a much bigger room. Baby cot arrived later on, so basically there was one hour delay in total, which meant we slept one hour less. Everything else was good. Clean, big room, smiley staff, quick and efficient invoice But unfortunately the delay was annoying and we cannot leave the best review.

Segura

Nice clean and convenient

Estancia agradable

Well where can o start First of all let me thank a few names I remember, Where as all the members were great. But a few never get out of mind . Eduardo Ruben David They are fantastic with public relations. Can’t thank them enough to make my stay so comfortable for 1 month. Apart from that the mitre tam was great and always helpful. I thank each and every person who made my stay wonderful. One feed back for sure I have been saying this over 4 years. A little ore attention on cleanliness would be nice . Not that they don’t o the job. But a lil more will help u more to make the rooms cleaner . I thank everyone who has made my stay wonderful . Appreciate it N see u guys soon. All The best .

Was good

Ghuuuu

Check in muy lento

Our second stay here - this time for seven nights and the staff were as pleasant as at our first stay . Breakfast is fine and the coffee good but oh that coffee machine - every day but one a problem with it ! Thanks to the cleaning staff who did such a good job with our room .

One night stay and room good, breakfast excellent with sensible opening time however bar prices for the tapas were confusing and expensive - we thought we were buying the detention of tapas for €9.99 but it transpired that it was €9.99 for each of the 3 items total cost €29.97. Not happy with this and had we known in advance would not have purchased

Nice breakfast, comfy bed.

I had checked in on line, when I got to the hotel there was one member of staff serving at the bar. I had to wait 10 minutes. I then had to convince her I had checked in on line before being given my room card.

The hotel was suitably located with access to public transport and although the immediate area around the hotel was not residential it still felt safe when out and about regardless of the time of day. However the service in the hotel was disappointing with no recognition for membership status with the ALL program holding a Gold card there was not the benefit (free welcome drink) I have been used to when stopping at Ibis hotels and to make it worse they did not know about the ibis business card which also carry's benefits at ibis hotels (10% of bar and restaurant). Then when checking out it was very early due to my flight and yet I was still charged for breakfast for the last day, and in my room housekeeping didn't attend my room during my stay.

An excellent hotel. Good parking, nice room, friendly staff, tasty breakfast.