Novotel Madrid Campo de las Naciones 4 stars

Customer review rating (ALL Rating) 4.5/5 903 reviews

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C/Amsterdam, n°3, Campo de las Naciones, 28042 MADRID, Spain

Description

Hotel extras

  • Strategic location next to IFEMA and a metro stop

  • Family stays, with two children up to 16 years old free of charge

  • Just 10 minutes by metro from Barajas airport

  • Outdoor terrace and outdoor swimming pool, open June to September

  • Nine meeting rooms for up to 380 people

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Hotel location

Novotel Madrid Campo de las Naciones

C/Amsterdam, n°3, Campo de las Naciones
28042 MADRID
Spain

GPS:40.462482, -3.61447

Telephone
Fax +34 917 21 18 18

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR AND RESTAURANT MADRID

Unwind in our restaurant with a terrace, a cozy space offering succulent Mediterranean cuisine and live cooking. The modern design fits casual dining and special occasions.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  903 reviews

Customer review rating 3.5/5

David S. Couples - Confirmed reviews ALL

As frequent travellers, particularly with the Accor group, we felt as though we did not belong at this hotel. We were there as tourists and we did not see any other guests who seemed to fit this category. Our room was very nice, but a long trek from the hotel exit. Our room supposedly came with a coffee kit, however when we tried to get milk to add to our drinks, we were charged €2.80 for a small glass. There is a lot of construction going on. The hotel is a short walk from a supermarket and restaurants and close to the Metro. We wouldn't really recommend the hotel if you're in Madrid as a tourist. Stay somewhere more central.

Dear David S., Thank you for sharing your thoughts regarding your recent stay at Novotel Madrid Campo de las Naciones. I appreciate your feedback as it helps us to enhance the experience we offer to our guests. I am pleased to hear that you found your room to be nice. However, I regret that you felt a sense of disconnect during your visit. We strive to create an inclusive environment for all our guests, regardless of their travel purpose. Regarding the coffee kit, I apologize for any misunderstanding about the additional charges for milk. This is part of our policy for in-room amenities, but I understand it may have been an unexpected expense. Additionally, I acknowledge your concerns about the ongoing construction; we are actively working to improve our facilities. While I understand your preference for a more central location, I hope you still found some convenient options nearby. Your feedback is invaluable, and I thank you for your insights. Best regards, Novotel Madrid Campo de las Naciones

Customer review rating 3.5/5

Frederic A. Solo - Confirmed reviews ALL

TOO BAD

Cher Frédéric A., Nous regrettons de constater que votre expérience n'a pas été à la hauteur de vos attentes. Nous vous remercions de votre retour et prenons note de votre insatisfaction afin d'améliorer nos services. Cordialement, Novotel Madrid Campo de las Naciones

Customer review rating 4.5/5

Jodie-lee T. Families - Confirmed reviews ALL

The hotel is in a great location. 2 mins walk from train station, which can also takes you to airport. Easy to get to central Madrid. The underground is pretty easy to use. Beautiful gardens next to the hotel, with parks for the children. 10 mins walk from shops and restaurants. We arrived very early and was offered early check in. Which was amazing as we had children. Hotel is clean and beds are very comfortable. Kettle for early morning or late night drinks. I personally love the fact that the rooms did NOT have carpets! Mini bar fridge, which was handy. Restaurant and bar conveniently located in the lobby. We could even watch our football games. Breakfast was lovely, with a variety of hot and cold foods. All staff from reception, kitchen and domestic are friendly. There were some unavoidable noise, due to building and reconstruction, however this only means they are upgrading.

Dear Jodie-Lee T., Thank you for taking the time to share your positive experience at Novotel Madrid Campo de las Naciones. We are delighted to hear that you found our location convenient and enjoyed the nearby gardens and parks. It is wonderful to know that our early check-in option was beneficial for your family, as we strive to accommodate our guests' needs whenever possible. We appreciate your kind words regarding the cleanliness of our hotel, the comfort of our beds, and the various amenities provided in the rooms. It is also gratifying to hear that you enjoyed our breakfast offerings and the atmosphere in our lobby. We acknowledge your comments about the noise due to ongoing renovations and appreciate your understanding of this necessary improvement process. Your feedback is valuable to us as it helps us enhance the guest experience. We look forward to welcoming you back in the future. Best regards, Novotel Madrid Campo de las Naciones

Customer review rating 2.0/5

Roberto S. Business - Confirmed reviews ALL

It was noisy and busy with construction. Did not get complimentary water in my room.

Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the noise due to the ongoing construction works. We understand how important comfort and rest are, and we regret that this impacted your stay. Please note that the works are currently in their final phase, and we expect the situation to improve very soon. We also apologize for the oversight regarding the complimentary water in your room. We appreciate your comments, as they help us improve our service, and we hope to have the opportunity to welcome you back for a much more pleasant experience. Novotel Team

Customer review rating 1.0/5

Alanah C. Families - Confirmed reviews ALL

Upon check in we noticed many groups of young patrons around the hotels common areas. Many were dressed in festival/dance cloths and already making plenty of noise. We brought our concerns of getting a good nights sleep up with the front desk who told us there was no concern as these groups were on a different floors. A few hours later (9pm) we made our 1st of 3 complaints as we had over 50 of these party people in the courtyard near the pools of the 1st floor (other side of our rooms window) making all types of noise and drama. The smell of Marijuana was strong and a portable speaker was in use. We reported all this in person to reception who apologized and said they would move these people on. Another hour passed and the noise only seemed to increase. I called reception and asked what was going on, again an apology and a promise that something would be done. Our children were upset and scared by this point due to some aggressive screaming in the hallway so we moved them to the furthest of the 3 rooms our group had on our booking. Another 30min past and again I called reception and AGAIN I was told they were looking in to it. At 11:30pm I attempted to again call reception but the phone call was not answered. This happened another 2 times. My wife and I gave up on the hotel doing anything about the problem and used ear plugs to try and get some sleep. The noise subsided at about 2am, so we got about 2 hours of decent sleep before waking up for our airport transfer. I have had some bad hotel stays over the years but this had to be the worst in terms of hotel management response. As far as we could see, nothing was done and we were completely ignored by staff and management.

Thank you for taking the time to share your experience. We sincerely apologize for the situation you encountered during your stay. We deeply regret the disturbance caused and fully understand how frustrating and upsetting this must have been, especially for you and your family. Please allow us to clarify that our reception team acted as quickly as possible on each occasion you reported the issue, with the aim of reducing the noise and ensuring the rest and comfort of all our guests. However, we regret that, despite our efforts, the situation was not resolved as effectively or as promptly as it should have been. We truly regret the impact this had on your stay, especially on your children, and this is certainly not the experience we wish to offer. We would greatly appreciate the opportunity to welcome you again and provide you with the peaceful and comfortable stay you expected. Novotel Team

Other web-users rate our hotel

  • 972 reviews 8.8/10 Location
  • 1,094 reviews 7.1/10 Room
  • 1,338 reviews 9/10 Service
  • 11 reviews 8.3/10 WiFi
  • 620 reviews 8.2/10 Breakfast
  • 478 reviews 8.3/10 Cleanliness
  • 403 reviews 7.4/10 Food
  • 280 reviews 3.8/10 Value

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