Novotel Madrid Campo de las Naciones 4 stars

Customer review rating (ALL Rating) 4.5/5 2,115 reviews

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Novotel Madrid Campo de las Naciones - Image 1
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C/Amsterdam, n°3, Campo de las Naciones, 28042 MADRID, Spain

Description

ALLSAFE approved hotel

Hotel extras

  • 3 minutes' walk from IFEMA and Palacio de Congresos.

  • Airport 10 minutes by metro (Direct line)

  • Swimming pool open from June 12 to September 15

  • Family rooms (2 free children up to 16 years old)

  • Parking and "Feria de Madrid" metro 2 min away

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

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Hotel location

Novotel Madrid Campo de las Naciones

C/Amsterdam, n°3, Campo de las Naciones
28042 MADRID
Spain

GPS:40.462482, -3.61447

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Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Gourmet Bar Madrid

Relaxed setting to experience food & travel with allusions to the Mediterranean through selective recipes accentuating the flavor of the best seasonal produce with Josper oven & Basque grill show cooking.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,115 reviews

TripAdvisor Rating  4.0/5  187 reviews

Certificate of excellence 2022

Great hotel and well located

Customer review rating 4.5/5

Karla Couples - Confirmed reviews ALL

Great hotel. Well located close to the metro station Friendly staff everything clean. If you don't want the option of the breakfast buffet , they give you the option to buy things separately which for us was just what we needed. Overall very good . I can't wait to return.

Dear Karla We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Novotel

Madrid veteran fencing event Novotel Campo de las Naciones Good location for airport

Customer review rating 4.0/5

Sir A. O. H. Couples - Confirmed reviews ALL

Using hotel as a base to attend Madrid veteran fencing event. Hotel was excellently located for the airport. We arrived on Friday and left on the Monday We had a 8.55 flight so early access to the airport (check in issues and security and getting to 4s in the past has been challenging in 2 hours) was needed and with the metro just up the road could get to the airport easily and early. Down side of the hotel wad breakfast was open from 7am so breakfast was not available for the last day. The other downside was the adjacent building office block. They had extremely noisy air conditioning plant on the roof and we were in the rooms nearest to it and effectively at the same level. The noise was incredible from the adjacent building’s roof and at night is quite audible. Suggest low room numbered rooms are avoided. i.e 401, 501 etc. Novotel don't have have any control over this aspect. Staff were very helpful. Gluten-free products for breakfast was available. Room clean and modern. Don't know if it is recently refurbished but it looks it and the rooms were very bright with light coloured walls and floors. So with day light they were bright. Would use hotel for next year as a base to do the Madrid veteran fencing event, but would look to get further away from the office block to the south.

Dear Alan, We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologice for the noise fo the building next door, but we couldn't solve it ourselves. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iván Añón Director General General Manager

well located

Customer review rating 4.5/5

Jorge D. Families - Confirmed reviews ALL

confortable room

Dear customer, We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iván Añón Director General General Manager

Well located

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

The hotel is well located, the price is high for the service, two failures I notice that you need to improve. 1) When I called from telephone to the reception nobody answered, it seems that either your personal is too busy or they are distracted or you have too few personnel. 2) I arrived at around 10 pm to the hotel and I asked the reception if I can have a dinner at the hotel, the receptionist told yes I can until 11pm the kitchen is open, but when I asked the restaurant one of the people in there told me that all the tables are full although I saw empty tables and he also told me was too late contradicting the 11pm open kitchen. But finally I got a table after asking the chief of the restaurant. So I got the impression that there is at least one waiter there not wanting to do his job or was lazy.

Dear Jose Thank you for taking the time to tell us about your experience at the Novotel Madrid Campo de las Naciones. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We really appreciate your comments and we do take them into account in order to keep improving our service, ensuring a good quality service and guest satisfaction. We truly hope that you come back and give us another opportunity to reach your expectations. Sincerely, Iván Añón Director General General Manager

Good location

Customer review rating 3.0/5

Ramki Business - Confirmed reviews ALL

Very good location for closeness to airport and IFEMA exhibition centre. Value for money, no frills but good clean room. Didn't get a seat for lunch on 31st @ the Gourmet around 230pm. There was plenty of room especially for 1 person but the usherer was quite blunt saying no prior reservation means no place. Turned back another set of people behind as well. No preference for hotel guests. Left a sour taste and couldn't get to try the hotel food.

Dear customer, Thank you for taking the time to tell us about your experience at the Novotel Madrid Campo de las Naciones. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will take all your impressions into account to try to avoid these incidents in the future and give our guests the best quality of service and product. We sincerely hope to have the opportunity to welcome you again in order to provide you with the best of our service to make your stay more comfortable. Sincerely, Iván Añón Director General General Manager

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Other web-users rate our hotel

  • 1,184 reviews 9/10 Location
  • 1,382 reviews 7.5/10 Room
  • 1,563 reviews 8.8/10 Service
  • 19 reviews 8.3/10 WiFi
  • 862 reviews 8.6/10 Breakfast
  • 599 reviews 8.7/10 Cleanliness
  • 497 reviews 6.6/10 Food
  • 374 reviews 4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.