Novotel Madrid Campo de las Naciones 4 stars

Customer review rating (ALL Rating) 4.5/5 1,857 reviews

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Novotel Madrid Campo de las Naciones - Image 1
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C/Amsterdam, n°3, Campo de las Naciones, 28042 MADRID, Spain

Description

Hotel extras

  • Strategic location next to IFEMA and a metro stop

  • Family stays, with two children up to 16 years old free of charge

  • Just 10 minutes by metro from Barajas airport

  • Outdoor terrace and outdoor swimming pool, open June to September

  • Nine meeting rooms for up to 380 people

Our accommodation(s)

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Hotel location

Novotel Madrid Campo de las Naciones

C/Amsterdam, n°3, Campo de las Naciones
28042 MADRID
Spain

GPS:40.462482, -3.61447

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Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Gourmet Bar Madrid

Come relax in our restaurant with a terrace, a cozy space offering succulent Mediterranean cuisine and live cooking. Its modern, contemporary design is suitable for both casual meals and special events.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,857 reviews

TripAdvisor Rating  4.0/5  211 reviews

Cold room, not able to sleep

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The aircon was at the maximum temperature, I asked for an extra quilt and I had an extremely thick pijama. I was still very cold during the night. I was not able to sleep because of the cold. This hotel is not prepared for winter. The aircon maximum temperature is 23°C, with the cold outside the room is always a few degrees cooler. This means the room was about 18°C.

Estimado Sra. V., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Madrid Campo de las Naciones. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Novotel, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Equipo Novotel

Good location for early flight from Madrid airport

Customer review rating 3.0/5

Sir A. O. H. L. Couples - Confirmed reviews ALL

Room facilities and hotel were generally very good. However was on the first floor and so - noting the the floors coverings are laminate flooring and so was woken up by the occupant on the 2 floor walking back and forth at 3am in what sounded like high heels - the room was located facing inwards and at 5 am each morning it sounded like a metal mop bucket was being placed and dragged across a concrete floor in the kitchen area. Breakfasts were nice and variety o. foods available.

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Novotel Madrid Campo de las Naciones. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipo Novotel

enjoyed the stay.

Customer review rating 4.5/5

Erik Business - Confirmed reviews ALL

Nice food, good breakfast and a clean room.

Dear Z. ZIJLSTRA, We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Equipo Novotel

good stay

Customer review rating 4.5/5

Barbara Families - Confirmed reviews ALL

everything worked fine, location was good, breakfast was amazing

Dear Mrs. A., We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Equipo Novotel

EASY STAY

Customer review rating 5.0/5

Tony P. Solo - Confirmed reviews ALL

Novotel is well situated near to La Feria de Madrid, Metro, Barajas airport, parks, and easy to get to central Madrid. Always clean and tidy, and welcoming with good facilities, and lively bar/restaurant area, which does not affect the tranquility of the rooms.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Equipo Novotel

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Other web-users rate our hotel

  • 1,281 reviews 9/10 Location
  • 1,409 reviews 7.2/10 Room
  • 1,634 reviews 9/10 Service
  • 22 reviews 8.6/10 WiFi
  • 854 reviews 8.5/10 Breakfast
  • 611 reviews 8.3/10 Cleanliness
  • 590 reviews 6.9/10 Food
  • 412 reviews 3.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.