Novotel Madrid Campo de las Naciones Hotel 4 stars

Customer review rating 4.4/5 948 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Madrid Campo de las Naciones
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Hotel extras

  • Hotel Certified ALLSAFE by SGS. Free medical teleassistance

  • Swimming pool open from July 1st to September 15th

  • Metro next to the hotel "Feria de Madrid"

  • Family rooms and parking

  • Personalized breakfast served individually

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (Nearby)
  • Well-being
  • GolfPaying
  • TennisPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Madrid Campo de las Naciones

C/Amsterdam, n°3
Campo de las Naciones
28042
madrid
spain

Tel: +34917211818

Fax: (+34)91/7211122

Check-in from 14h00

Check out up to 12h00

  • CANILLEJAS-CAMPO NACIONES :  827 CAMPO NACIONES

  • NUEVOS MINISTERIO-CAMPO NACIONES :  122-112-104 CAMPO NACIONES

  • NUEVOS MINISTER - CAMPO NACIONES :  8 FERIA DE MADRID

  • By plane

    MADRID-BARAJAS At 4km / 2 miles

  • By plane

    TORREJON AFB At 10km / 6.21 miles

  • By plane

    TORREJON AFB At 10km / 6.21 miles

  • By car

    FERIA DE MADRID A-10 At 3km / 1.86 miles

  • By car

    FERIA DE MADRID M-40 At 1km / 0.63 miles

  • By train

    ATOCHA At 8km / 4.97 miles

  • By train

    CHAMARTIN At 5km / 3.11 miles

GPS :40.462482, -3.61447

Our accommodation(s)

Spacious rooms refurbished in 2018, all of them with free Wi-Fi, kettle, safe, minibar, 55" smart TV, bathroom with shower or tub, hairdryer and eco-cleaning products.

Superior Room, queen-size bed with convertiblesofa

  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Superior Room with twin beds.

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Executive Room, queen-size bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Mini bar with free soft drinks

N'Room Room with double bed.

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Junior Suite with lounge area

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
Rooms

Our restaurants and bars

GOURMET BAR

Type of cuisine: Mediterranean

Relaxed setting to experience food & travel with allusions to the Mediterranean through selective recipes accentuating the flavor of the best seasonal produce with Josper oven & Basque grill show cooking.

BAR NOVOTEL

Non contractual photo

Serving market cuisine prepared using the best seasonal ingredients in their prime. The menu always features healthy Mediterranean dishes and fresh, local, sustainable produce.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 352

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 230 people

Find out more

Our guest reviews for
Novotel Madrid Campo de las Naciones

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

948 reviews

tripadvisor

TripAdvisor Rating 4.0/5

125 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

well located

Customer review rating 4.4/5

Emilio Business - 17/11/2020 Confirmed reviews ALL

there was a noise in the room, as if the air conditioning was on, that was kind of disturbing. expensive dinner

Dear Sr. M., Thank you for taking the time to tell us about your experience at the Novotel Madrid Campo de las Naciones. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chema Delgado Responsable de Alojamiento Room Divsion Manager

Good stay. Great stuf especially Andrea and Iris in reception and the dining room team

Customer review rating 4.4/5

Anonymous Business - 07/11/2020 Confirmed reviews ALL

The team was very wellcoming and helpfull in general. Reception team were extrimly kind and willing to help. We got support in processing our flight dicuments and COVID19 papers printing for our next jurny. The hotell is clean and convinient & well equiped.

Dear Mrs E., We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chema Delgado Responsable de Alojamiento Room Divsion Manager

Review for a sejourn more than a year ago

TripAdvisor rating 4.0/5

LoveTravel291052 Business - 05/11/2020 TripAdvisor review

I am asked by Acoor to submit a review for this hotel, in which I stayed more than a year ago - bit surprising to receive this reminder now.. What I can remember at this stage is that the lobby of the hotel was being refurbished, which limited the possibilities for breakfast/ba etc - we were directed to the other Accor hotel next door. There was also some distubrances due to the noise of the works propagating to the room floors. Personnel was nice and helpful when I needed assistance for a minor medical issue. I am grateful to the person who helped. The place is a little bit remote, there are pro's and con's in staying there, and I would advise travellers to check what are their priorities before booking at this location. There is not much opportunities close by for eating out / nightlife in the immediate vicinity.

Customer review rating 4.4/5

Anonymous Business - 24/09/2020 Confirmed reviews ALL

personal amable y cercano

Estimado Miguel, Le agradecemos enormemente sus comentarios positivos. Para nosotros es un placer atenderle siempre. Esperamos su próxima visita. Saludos de todo el equipo. Pedro Luis Arroyo Experto en Clientes y Director de Desarrollo Sostenible Guest Expertise & Sustainable Development Manager

Not what I expected

Customer review rating 4.4/5

Jh Families - 08/09/2020 Confirmed reviews ALL

I made a booking for the Pullman Madrid and when I arrived I found that the hotel was closed and that I had been assigned a room in the Novotel next door. I find it unacceptable that I was not informed of thsi given that the booking was made only two days before I arrived.

Not exactly what you expect from Novotel

Customer review rating 4.4/5

Vitaly Business - 31/08/2020 Confirmed reviews ALL

I have had a fantastic previous experience with Accor hotels, so far. So naturally, these hotels are always the first choice when looking for accommodation for a trip. However, everything was different this time. The first room we were provided with was facing the street with some sort of karaoke bar. There was no problem till late evening, when we were almost asleep, one guy started singing the Show Must Go On. For him, apparently, the show had only started, for us it ended as there was no way for relax and sleep well since the sound was so loud that I felt like being present in the bar and not in a hotel room. The staff gladly provided us with a different room for the night upon first request. And for that many kudos. However, our adventures were not quite over yet. In the morning we realized that there was no cold water neither in the tap nor in the shower. I still can't quite figure out how this is possible, but the fact is the only running water you could get was a "refreshing" boiling water. So we had to move with all of our luggage back to the first room. I do understand that you are going through tough times given the current situation, but having a room with no cold running water is ridiculous. However, the staff was very helpful and kind.

Dear Vitaly, Thank you for taking the time to tell us about your experience at the Novotel Madrid Campo de las Naciones. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Luis Arroyo Experto en Clientes y Director de Desarrollo Sostenible Guest Expertise & Sustainable Development Manager

Excellently located next to the metro, friendly staff, good restaurant, excellent rooms

Customer review rating 4.4/5

Andy Solo - 29/08/2020 Confirmed reviews ALL

Excellently located next to the metro, friendly staff, good restaurant, excellent rooms

Dear Andrew, We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Luis Arroyo Experto en Clientes y Director de Desarrollo Sostenible Guest Expertise & Sustainable Development Manager

Good location

Customer review rating 4.4/5

Anonymous Families - 23/08/2020 Confirmed reviews ALL

Good location for a one night stopover.

Dear Paul , We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Luis Arroyo Experto en Clientes y Director de Desarrollo Sostenible Guest Expertise & Sustainable Development Manager

Sufficient, but mistakes with the booking

Customer review rating 4.4/5

Matt B. Business - 03/08/2020 Confirmed reviews ALL

Overal, the first Accor hotel experience since the Covid restrictions did not encourage future stays. I was disappointed that my booking was moved from a comfortable room in the nearby Pullman to a very basic room in the Novotel. I reserved a larger room with space to work as I had work to complete during my stay, but the room did not really support this. It was not even clear that the room had been fully cleaned. Beyond this, the hotel staff did their best in this challenging situation to provide a good service. Finally, I was charged extra for a no show the day after checking out, even though I had not made any booking.

An excellent experience.

Customer review rating 4.4/5

Brian K. Business - 01/08/2020 Confirmed reviews ALL

We are moving to a new country and spent the day doing business and meetings, The staff was extremely helpful. They assisted with our incredible amount of luggage, and with repeated requests for information and with printing a number of documents for me. They helped me find a driver and vehicle to get us to the airport economically as well.

Trato personal inmejorable

Customer review rating 4.4/5

César Business - 31/07/2020 Confirmed reviews ALL

Magnifica

Given the times 10

Customer review rating 4.4/5

Robin H. Couples - 29/07/2020 Confirmed reviews ALL

Made a mistake on date in my booking .. staff generously transferred my date with no extra charge .. everyone friendly and welcoming and restricted menu and waiter service for breakfast worked well.

Famtastic stay in Covid times

Customer review rating 4.4/5

Thomas R. Couples - 28/07/2020 Confirmed reviews ALL

Very good covid concept Nicevrenovated hotel

Customer review rating 4.4/5

Anonymous Business - 15/03/2020 Confirmed reviews ALL

First time in my life I have been charged for having a guest in my room. Room had some very dirty spots (phone and wall) and staff ignored “do not disturb” sign multiple times and entered my room.

Dear Jesse keith R., Thank you for taking the time to tell us about your experience at the Novotel Madrid Campo de las Naciones. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Luis Arroyo Experto en Clientes y Director de Desarrollo Sostenible Guest Expertise & Sustainable Development Manager

Great Welcome

Customer review rating 4.4/5

Stephane V. Business - 02/03/2020 Confirmed reviews ALL

Great welcome from the team on arrival

Dear Stephane, We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Luis Arroyo Experto en Clientes y Director de Desarrollo Sostenible Guest Expertise & Sustainable Development Manager

Modern & Well Located

Customer review rating 4.4/5

Peter Couples - 02/03/2020 Confirmed reviews ALL

We stayed during an overnight layover. The hotel is well located near the airport and metro. We took the free transfer from the airport to the hotel which was very convenient. The Line 8 Metro stop is near the hotel meaning it’s easy to travel into central Madrid. The hotel is nicely decorated and very much in line with the latest generation of Novotel styling. Room was spacious and well equipped. Whole hotel was very clean and staff were all helpful. We didn’t dine at the hotel but the facilities looked good.

Dear Peter, We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Luis Arroyo Experto en Clientes y Director de Desarrollo Sostenible Guest Expertise & Sustainable Development Manager

Excellent location, great staff, very comfortable

Customer review rating 4.4/5

Corea Couples - 25/02/2020 Confirmed reviews ALL

one block from the Metro, quiet and safe neighborhood i was there for a congress, but will chose this hotel again next time even if i visit madrid as a tourist

Dear Catherine, We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Luis Arroyo Experto en Clientes y Director de Desarrollo Sostenible Guest Expertise & Sustainable Development Manager

Generally pretty decent

Customer review rating 4.4/5

Peter Business - 23/02/2020 Confirmed reviews ALL

The lack of a front desk is a bit odd, however the staff were right there and attentive. The housekeeping staff were very nice. The food buffets were above average, especially the turkey, chicken and fish, and there was plenty there throughout the serving periods. The shower was a little odd in that it was hard to contain the water to it with the open door and that made the floor wet and slippery. Also a soap dish would be nice. The room HVAC was quiet and worked well. I didn't have much time to use the gym but the dumb bells were nice to have there.

Dear Peter , We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Luis Arroyo Experto en Clientes y Director de Desarrollo Sostenible Guest Expertise & Sustainable Development Manager

Friendly staff, nice hotel, well located and comfortable rooms.

Customer review rating 4.4/5

Anonymous Business - 22/02/2020 Confirmed reviews ALL

Everything perfect but I have missed vegetables at the buffet as they used to have and an a dairy free alternative instead of soya milk and yogurt. Also few more vegetables at our lunch menu.

Estimado cliente, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Madrid Campo de las Naciones. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Pedro Luis Arroyo Experto en Clientes y Director de Desarrollo Sostenible Guest Expertise & Sustainable Development Manager

Incredible service for such a great price

Customer review rating 4.4/5

Dp S. Business - 14/02/2020 Confirmed reviews ALL

This hotel has a simple, very modern look and feel. No dusty carpets, no tired bathrooms. Its all sleek lines and simple service options. I stay her for business regulary. its a free hotel shuttle from the airport 10 mins away (or €20 Taxi if you're really in a hurry). Very professional staff who know what they are doing. All the rooms are the same so no wondering if your're in the right part of the building. Clean bathrooms, minibar and safe. Good restaurants nearby and the hotel dinner is good too. Its not in the center of Madrid but it took me 3 mins to get to the underground station and 3 mins to figure out how to use it. Form follows function right? This hotel gets it

Dear David, We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Luis Arroyo Experto en Clientes y Director de Desarrollo Sostenible Guest Expertise & Sustainable Development Manager

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