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Novotel Madrid Campo de las Naciones Hotel 4 stars

Customer review rating 4.5/5 1,330 reviews

ALLSAFE approved hotel

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How it works?
Novotel Madrid Campo de las Naciones
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+ 18 Services

Hotel extras

  • Hotel Certified ALLSAFE by SGS. Free medical teleassistance

  • Pool open until September 18

  • Metro next to the hotel "Feria de Madrid"

  • Family rooms and parking

  • Buffet breakfast

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (nearby)
  • Well-being
  • Golf Paying
  • Tennis Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Madrid Campo de las Naciones

C/Amsterdam, n°3
Campo de las Naciones
28042 madrid
spain

Tel: +34917211818

Fax: (+34)91/7211122

Check-in from 14h00

Check out up to 12h00

  • CANILLEJAS-CAMPO NACIONES :  827 CAMPO NACIONES

  • NUEVOS MINISTERIO-CAMPO NACIONES :  122-112-104 CAMPO NACIONES

  • NUEVOS MINISTER - CAMPO NACIONES :  8 FERIA DE MADRID

  • By plane

    TORREJON AFB At 10km / 6.21 miles

  • By plane

    TORREJON AFB At 10km / 6.21 miles

  • By car

    FERIA DE MADRID A-10 At 3km / 1.86 miles

  • By car

    FERIA DE MADRID M-40 At 1km / 0.63 miles

  • By train

    ATOCHA At 8km / 4.97 miles

  • By train

    CHAMARTIN At 5km / 3.11 miles

GPS :40.462482, -3.61447

Our accommodation(s)

Spacious rooms refurbished in 2018, all of them with free Wi-Fi, kettle, safe, minibar, 55" smart TV, bathroom with shower or tub, hairdryer and eco-cleaning products.

Our restaurants and bars

Gourmet Bar Madrid

Type of cuisine: Mediterranean

Relaxed setting to experience food & travel with allusions to the Mediterranean through selective recipes accentuating the flavor of the best seasonal produce with Josper oven & Basque grill show cooking.

BAR NOVOTEL

Serving market cuisine prepared using the best seasonal ingredients in their prime. The menu always features healthy Mediterranean dishes and fresh, local, sustainable produce.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 352

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 230 people

Find out more

Our guest reviews for
Novotel Madrid Campo de las Naciones

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,330 reviews

TripAdvisor Rating 4.0/5

137 reviews

Perfect

Customer review rating 4.5/5

Alex B. Solo - 14/09/2021 Confirmed reviews ALL

Professional staff made my stay painless

Agradable

Customer review rating 4.0/5

Dirk Families - 30/08/2021 Confirmed reviews ALL

Agradable

Every good stay

Customer review rating 4.5/5

Juan C. O. Business - 17/08/2021 Confirmed reviews ALL

Easy and very convivence

Dear JUAN CARLOS, We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Federica Casagrande Reception Novotel Campo de las Naciones

Personal muy amable. Estancia realmente agradable.

Customer review rating 4.5/5

Noel Families - 05/08/2021 Confirmed reviews ALL

Estupenda!!!

Estimado NOEL, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Madrid Campo de las Naciones. Es siempre un placer recibir comentarios positivos que nos dan nueva energia para seguir trabajando con ilusión. Esperamos tener la oportunidad de recibirle de nuevo en un futuro próximo. Un saludo por parte de todo el equipo, Federica Casagrande Recepcion Novotel Campo de las Naciones

ESTANCIA AGRADABLE

Customer review rating 4.0/5

Anonymous Families - 21/07/2021 Confirmed reviews ALL

COMODA Y AGRADABLE

Estimado Huésped, Muchas gracias por sus comentarios. Los tenemos en cuenta. Esperamos verle pronto. Atentamente, Chema Delgado Responsable de Alojamiento Room Divsion Manager

Disappointing! Dirty and lack of maintenance.

Customer review rating 1.0/5

Karina Families - 29/06/2021 Confirmed reviews ALL

We chose this airport hotel because I've stayed at many other Novotels and like them. This one was very disappointing. First of all, the reception staff who checked us in on Sunday evening really couldn't be bothered. Not very helpful when we asked about parking and just generally seemed like she sidnt want to be there. Secondly, the room was super small even though it was for 2 adults and 2 children. We asked for a baby cot which was in the room when we checked in. I put my child in the cot for his bedtime and to my horror out of the bed he pulled out a baby dummy!!! It was obviously left there from another person's use. Thank god he didnt put it in his mouth!! When we lifted up the cot mattress to check if there was anything else we found 2 handfuls of raisins and other food leftovers in the bed. Absolutely shocking!!! The bed wasnt checked or cleaned at all since who knows when!! This is disgusting and honestly in these times to not clean a baby cot after each use is just terrible. As it was very lage we cleaned it ourselves so we could get our son to bed but I will never be staying at this hotel again. The sink also was blocked and not checked for a while. Very disappointing.

Dear Karina. Thank you for taking the time to tell us about your experience at the Novotel Madrid Campo de las Naciones. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Federica Casagrande Reception Novotel Campo de las Naciones

Very modern and nice acomodation

Customer review rating 4.5/5

Edgar M. G. Solo - 29/06/2021 Confirmed reviews ALL

It was a very nice surprice to stay for my first time on this hotel; I was satying at Pullman right next to this hotel and since that Pullman Hotel was not as before I change my stay next day and definily I will be back

Dear Edgar Mostafa G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Federica Casagrande Reception Novotel Campo de las Naciones

Estupendo

Customer review rating 4.0/5

Anonymous Families - 26/06/2021 Confirmed reviews ALL

Favorable

Estimada María Teresa, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verle de vuelta. Atentamente, Federica Casagrande Recepción Novotel Campo de las Naciones

Good staff, appropriate rooms and spaces

Customer review rating 4.0/5

David Business - 23/06/2021 Confirmed reviews ALL

Very comfortable experience.

Dear David, Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Federica Casagrande Reception Novotel Campo de las Naciones

Nice decoration

Customer review rating 3.5/5

Mafalda B. Families - 14/06/2021 Confirmed reviews ALL

The experience was good, although we found the bedrooms a bit old and there was a lack of organization in the staff during breakfast. The menu for dinner was very poor (this is a 4star hotel!) and breakfast could have more options.

Dear Mafada, Thank you for taking the time to tell us about your experience at the Novotel Madrid Campo de las Naciones and you positive feedback. We are very sorry that your experience in the restaurant did not meet your expectations It is feedback like this that we learn from and use to improve. We hope to see you soon in our hotel to offer you a better service. Sincerely, Federica Casagrande Reception Novotel Campo de las Naciones

Good stay

Customer review rating 5.0/5

Anonymous Business - 14/06/2021 Confirmed reviews ALL

I had a very relaxing time. The hotel is very nice. The localization is near airport Barajas

Dear CARVALHO HENRIQUE, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us! We hope to see you again very soon. Sincerely, Federica Casagrande Reception Novotel Campo de las Naciones

Clean hotel, easy to reach from airport

TripAdvisor rating 4.0/5

urs_schlaepfer Business - 28/03/2021 TripAdvisor review

Hotel is a 5 minutes walk fro the Metro station. Staff friendly. Breakfast starts late, at 07:00am, too late to be early at airport or for early meetings in city. Early bird version of breakfast (coffee, juice and croisant) is not an option for the price charge in the room rate with breakfast.

Review for a sejourn more than a year ago

TripAdvisor rating 3.0/5

LoveTravel291052 Business - 05/11/2020 TripAdvisor review

I am asked by Acoor to submit a review for this hotel, in which I stayed more than a year ago - bit surprising to receive this reminder now.. What I can remember at this stage is that the lobby of the hotel was being refurbished, which limited the possibilities for breakfast/ba etc - we were directed to the other Accor hotel next door. There was also some distubrances due to the noise of the works propagating to the room floors. Personnel was nice and helpful when I needed assistance for a minor medical issue. I am grateful to the person who helped. The place is a little bit remote, there are pro's and con's in staying there, and I would advise travellers to check what are their priorities before booking at this location. There is not much opportunities close by for eating out / nightlife in the immediate vicinity.

Business Trip Stay

TripAdvisor rating 4.0/5

Philmjackson Business - 20/01/2020 TripAdvisor review

Modern hotel reasonably close to the airport with free bus transfer from the airport Spacious open plan ground floor well laid out with areas to meet Good breakfast and evening meal although evening meal relatively expensive Bedroom was comfortable and clean. Although the fact that the power goes off immediately card taken from slot by the door (hence lights go out), you end up in the dark! is annoying. Surely the hotel need to invest in a delay switch like other hotels. Strangest thing is the new Accor checking in system (I have experienced similar in a London Accor hotel recently). On arrival you search for a check in desk, there is none, after searching around an informally dressed (including pink trainers) person asks if they can help. They turn out to be the receptionist with a mobile phone who will check you in. They were very helpful and pleasant however so no complaints about the personnel. I was not the only one confused, I stayed at the hotel with several colleagues who were equally incredulous and confused.

Nice refreshing of the hotel

TripAdvisor rating 4.0/5

13YL Business - 12/01/2020 TripAdvisor review

I already stayed in this hotel few years ago. In between it went through a nice refreshing (rooms, fitness room). With the new concept the whole hotel is fit for purpose for business travellers. The mobile desk for the check in is disturbing. Interaction with the staff is made less formal but the 'mobile' desk employees are less easy to find. And doing the check in the middle of the lobby is not practical even if you are offered a seat around a bistro table.

Beatifully amazing

TripAdvisor rating 5.0/5

nmoila Business - 25/11/2019 TripAdvisor review

I was pleasantly surprised when I arrived and my check in was ready with my room key already issued. The cherry on top was that I was allocated an executive room which I did not expect, that made my week. I always enjoy the very professional and absolutely friendly staff at reception and the room service.

Modern fancy hotel

TripAdvisor rating 5.0/5

bambrozewicz Business - 06/11/2019 TripAdvisor review

great location, close nearby airport and mal center, big rooms, swimming pool and great joice of food at restaurant. Really impressed by its look, breakfast typical for Spain; so jamon and el tomato.,

Very convenient for IREMA

TripAdvisor rating 5.0/5

mum-2-2 Business - 03/10/2019 TripAdvisor review

I was delighted to get a room here as I was travelling on my own to a conference at IFEMA. I had an excellent staff. The staff are amazing and the open plan ground floor is great for dining, drinking at the bar and working at the many tables that are dotted around. My bed was comfortable. Not much of a view but a good shower and clean. It is so convenient for IFEMA that I could go to the early morning sessions and be back in the hotel for a quick breakfast before heading off for the later monring.

Dear Mum: We very much appreciate your great comments regarding your stay at the "Novotel Madrid Campo de las Naciones" Hotel. It is always a pleasure to receive your feedback about our good staff. I will share your comments concerning our convenient hotel with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours. Pedro Luis Arroyo Guest Expertise & Sustainable Development Manager

Good place to stay and dine

TripAdvisor rating 5.0/5

Eric_Lassau1961 Business - 28/09/2019 TripAdvisor review

Great hotel in a great location, close to the airport and the Fiera. Usually stay in another Novotel more central Madrid located, so this was a first time in this one and a great surprise. A place I will certainly come back to.

Dear Eric: We very much appreciate your comments and great evaluation regarding your stay at the "Novotel Madrid Campo de las Naciones" Hotel. It is always a pleasure to receive your feedback. I will share your comments concerning our location with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours. Pedro Luis Arroyo Guest Expertise & Sustainable Development Manager

Great Stay

TripAdvisor rating 5.0/5

a0c0nn0r Business - 06/09/2019 TripAdvisor review

As with all Accor hotels i have never had any issues. Food very good. Rooms secure and safe. Staff were exceptional and very helful. Bonus was the hotel had a pool so that was also put to use. Cant fault the hotel at all.

Dear Client: We very much appreciate your comments regarding your great stay at the "Novotel Madrid Campo de las Naciones" Hotel. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours. Pedro Luis Arroyo Guest Expertise & Sustainable Development Manager

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