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Novotel Madrid Campo de las Naciones Hotel 4 stars

Customer review rating 4.4/5 1,117 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
Novotel Madrid Campo de las Naciones
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+ 13 Services

Hotel extras

  • Hotel Certified ALLSAFE by SGS. Free medical teleassistance

  • Swimming pool open from July 1st to September 15th

  • Metro next to the hotel "Feria de Madrid"

  • Family rooms and parking

  • Personalized breakfast served individually

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (nearby)
  • Well-being
  • Golf Paying
  • Tennis Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Madrid Campo de las Naciones

C/Amsterdam, n°3
Campo de las Naciones
28042 madrid
spain

Tel: +34917211818

Fax: (+34)91/7211122

Check-in from 14h00

Check out up to 12h00

  • CANILLEJAS-CAMPO NACIONES :  827 CAMPO NACIONES

  • NUEVOS MINISTERIO-CAMPO NACIONES :  122-112-104 CAMPO NACIONES

  • NUEVOS MINISTER - CAMPO NACIONES :  8 FERIA DE MADRID

  • By plane

    TORREJON AFB At 10km / 6.21 miles

  • By plane

    TORREJON AFB At 10km / 6.21 miles

  • By car

    FERIA DE MADRID A-10 At 3km / 1.86 miles

  • By car

    FERIA DE MADRID M-40 At 1km / 0.63 miles

  • By train

    ATOCHA At 8km / 4.97 miles

  • By train

    CHAMARTIN At 5km / 3.11 miles

GPS :40.462482, -3.61447

Our accommodation(s)

Spacious rooms refurbished in 2018, all of them with free Wi-Fi, kettle, safe, minibar, 55" smart TV, bathroom with shower or tub, hairdryer and eco-cleaning products.

Superior Room, queen-size bed with convertiblesofa

  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Superior Room with twin beds.

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Executive Room, queen-size bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

N'Room Room with double bed.

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Junior Suite with lounge area

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Our restaurants and bars

GOURMET BAR

Type of cuisine: Mediterranean

Relaxed setting to experience food & travel with allusions to the Mediterranean through selective recipes accentuating the flavor of the best seasonal produce with Josper oven & Basque grill show cooking.

BAR NOVOTEL

Serving market cuisine prepared using the best seasonal ingredients in their prime. The menu always features healthy Mediterranean dishes and fresh, local, sustainable produce.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 352

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 230 people

Find out more

Our guest reviews for
Novotel Madrid Campo de las Naciones

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,117 reviews

tripadvisor

TripAdvisor Rating 4.0/5

134 reviews

Awesome Stay!

Customer review rating 5.0/5

A H. Couples - 12/06/2021 Confirmed reviews ALL

Many Thanks for the wonderful Upgrade and personalized welcome card! :) We had a great and relaxing stay. That exactly what we were looking for. food from room service was excellent, welcome treats delicious and the mattress super comfy! I always like to stay at this hotel when I go to Madrid, because it’s super convenient: close to the airport, metro, shopping center and the service is excellent. I even recommend it to my family members. Many thanks!

Dear ARISTIDE H., We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback from our guests and we are honored that you have chosen our hotel for you stay in Madrid. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Federica Casagrande Reception Novotel Campo de las Naciones

Good location close to the airport

Customer review rating 4.0/5

Constant Families - 29/05/2021 Confirmed reviews ALL

Due to a delayed flight, we arrived at 1h30am at the hotel. Large room good for family of 4. Very clean and adapted to the new hygienic norms

Dear Constant, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Chema Delgado Responsable de Alojamiento Room Divsion Manager

Well located.

Customer review rating 4.0/5

Ricardo Business - 26/05/2021 Confirmed reviews ALL

Decent room. Clean. Breakfast a little bit messy.

Dear Ricardo Jorge A., We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff to improve our service. Thank you again for sharing your experience, and we hope to see you soon in our hotel. Sincerely, Chema Delgado Responsable de Alojamiento Room Division Manager

Fantastic stay!

Customer review rating 5.0/5

Fiona Couples - 13/05/2021 Confirmed reviews ALL

Had a fantastic stay, overnight between two flights. My brother who often stays at this hotel recommanded it and booked it for us. Staff was very friendly and professional. We really appreciated to get a welcome surprise waiting for us on our arrival at the room. It was the sweetest gift and really thank the hotel for it!

Dear Fiona Salome Agathe H., We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chema Delgado Responsable de Alojamiento Room Divsion Manager

Good location, comortable stay, friendly personell.

Customer review rating 5.0/5

Aljaz Solo - 27/04/2021 Confirmed reviews ALL

The hotel is nice and as well its surroundings. The staff was friendly and helpful. Rooms are modern, comfortable and really clean.

Dear ALJAZ K., We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chema Delgado Responsable de Alojamiento Room Divsion Manager
Customer review rating 5.0/5

Mar B. T. Business - 19/04/2021 Confirmed reviews ALL

Perfect

Estimada Sra. BALLESTER T., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Madrid Campo de las Naciones. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Chema Delgado Responsable de Alojamiento Room Divsion Manager

Wonderful!

Customer review rating 5.0/5

A H. Families - 03/04/2021 Confirmed reviews ALL

We just vas à stop at Madrid airport, stayed at the Novotel. Room was modern, bed ultra comfy and we were lucky enough to get an upgrade to a junior suite. We had room service and ate in the living room. We recommend!

Dear Aristide Luis h., We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chema Delgado Responsable de Alojamiento Room Divsion Manager

Staff very helpfull

Customer review rating 4.5/5

Xavier M. Business - 30/03/2021 Confirmed reviews ALL

Everything was excellent, except when y try to book. Someone at the reception at night shift was not so nice lets say,

Dear XAVIER M., We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will check with night shift if they have any problem with reservations procedures. Thanks for the advise Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chema Delgado Responsable de Alojamiento Room Divsion Manager

Clean hotel, easy to reach from airport

TripAdvisor rating 4.0/5

urs_schlaepfer Business - 28/03/2021 TripAdvisor review

Hotel is a 5 minutes walk fro the Metro station. Staff friendly. Breakfast starts late, at 07:00am, too late to be early at airport or for early meetings in city. Early bird version of breakfast (coffee, juice and croisant) is not an option for the price charge in the room rate with breakfast.

Old hotel

Customer review rating 3.0/5

Alejandro Solo - 15/03/2021 Confirmed reviews ALL

Lift are very slow and tiny. I got a free drink for being an Accor member but I couldn’t get it as anyone would give it to me. It was late, I understand but there was somebody in the bar. So it would have been very easy to handle me a bottle of coke. He denied. Breakfast food was good except for eggs which were disgusting. I don’t know how long the eggs had been sitting there but, jokes apart, smelled like vomit. Check in and check out experience was good. Room was also good except for room temperature which was limit at 23 and felt cold. Also, I asked for a wake up call, but when I woke up the telephone cable was not properly inserted as it is broken, so nobody called me (hopefully I had also set up my own alarm).

Dear MR. C., Thank you for taking the time to tell us about your experience at the Novotel Madrid Campo de las Naciones. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chema Delgado Responsable de Alojamiento Room Divsion Manager

Well located.

Customer review rating 4.5/5

Gonzalo P. Families - 19/02/2021 Confirmed reviews ALL

People working in the Hotel are very kind and professional. Iris in the Reception is extraordinary efficient and kind. Thanks to every one.

Dear Mr Gonzalo, We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chema Delgado Responsable de Alojamiento Room Divsion Manager

well located

Customer review rating 3.0/5

Emilio Business - 17/11/2020 Confirmed reviews ALL

there was a noise in the room, as if the air conditioning was on, that was kind of disturbing. expensive dinner

Dear Sr. M., Thank you for taking the time to tell us about your experience at the Novotel Madrid Campo de las Naciones. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chema Delgado Responsable de Alojamiento Room Divsion Manager

Good stay. Great stuf especially Andrea and Iris in reception and the dining room team

Customer review rating 4.5/5

Anonymous Business - 07/11/2020 Confirmed reviews ALL

The team was very wellcoming and helpfull in general. Reception team were extrimly kind and willing to help. We got support in processing our flight dicuments and COVID19 papers printing for our next jurny. The hotell is clean and convinient & well equiped.

Dear Mrs E., We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chema Delgado Responsable de Alojamiento Room Divsion Manager

Review for a sejourn more than a year ago

TripAdvisor rating 3.0/5

LoveTravel291052 Business - 05/11/2020 TripAdvisor review

I am asked by Acoor to submit a review for this hotel, in which I stayed more than a year ago - bit surprising to receive this reminder now.. What I can remember at this stage is that the lobby of the hotel was being refurbished, which limited the possibilities for breakfast/ba etc - we were directed to the other Accor hotel next door. There was also some distubrances due to the noise of the works propagating to the room floors. Personnel was nice and helpful when I needed assistance for a minor medical issue. I am grateful to the person who helped. The place is a little bit remote, there are pro's and con's in staying there, and I would advise travellers to check what are their priorities before booking at this location. There is not much opportunities close by for eating out / nightlife in the immediate vicinity.

Customer review rating 4.0/5

Anonymous Business - 24/09/2020 Confirmed reviews ALL

personal amable y cercano

Estimado Miguel, Le agradecemos enormemente sus comentarios positivos. Para nosotros es un placer atenderle siempre. Esperamos su próxima visita. Saludos de todo el equipo. Pedro Luis Arroyo Experto en Clientes y Director de Desarrollo Sostenible Guest Expertise & Sustainable Development Manager

Not what I expected

Customer review rating 1.5/5

Jh Families - 08/09/2020 Confirmed reviews ALL

I made a booking for the Pullman Madrid and when I arrived I found that the hotel was closed and that I had been assigned a room in the Novotel next door. I find it unacceptable that I was not informed of thsi given that the booking was made only two days before I arrived.

Business Trip Stay

TripAdvisor rating 4.0/5

Philmjackson Business - 20/01/2020 TripAdvisor review

Modern hotel reasonably close to the airport with free bus transfer from the airport Spacious open plan ground floor well laid out with areas to meet Good breakfast and evening meal although evening meal relatively expensive Bedroom was comfortable and clean. Although the fact that the power goes off immediately card taken from slot by the door (hence lights go out), you end up in the dark! is annoying. Surely the hotel need to invest in a delay switch like other hotels. Strangest thing is the new Accor checking in system (I have experienced similar in a London Accor hotel recently). On arrival you search for a check in desk, there is none, after searching around an informally dressed (including pink trainers) person asks if they can help. They turn out to be the receptionist with a mobile phone who will check you in. They were very helpful and pleasant however so no complaints about the personnel. I was not the only one confused, I stayed at the hotel with several colleagues who were equally incredulous and confused.

Nice refreshing of the hotel

TripAdvisor rating 4.0/5

13YL Business - 12/01/2020 TripAdvisor review

I already stayed in this hotel few years ago. In between it went through a nice refreshing (rooms, fitness room). With the new concept the whole hotel is fit for purpose for business travellers. The mobile desk for the check in is disturbing. Interaction with the staff is made less formal but the 'mobile' desk employees are less easy to find. And doing the check in the middle of the lobby is not practical even if you are offered a seat around a bistro table.

Beatifully amazing

TripAdvisor rating 5.0/5

nmoila Business - 25/11/2019 TripAdvisor review

I was pleasantly surprised when I arrived and my check in was ready with my room key already issued. The cherry on top was that I was allocated an executive room which I did not expect, that made my week. I always enjoy the very professional and absolutely friendly staff at reception and the room service.

Modern fancy hotel

TripAdvisor rating 5.0/5

bambrozewicz Business - 06/11/2019 TripAdvisor review

great location, close nearby airport and mal center, big rooms, swimming pool and great joice of food at restaurant. Really impressed by its look, breakfast typical for Spain; so jamon and el tomato.,

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