Dear Susan M. S., Thank you for sharing your feedback regarding your recent stay with us. While we appreciate your acknowledgment of our breakfast service and the efforts of our staff member, Anna, we understand that our location and amenities may not have met your expectations. Our hotel aims to provide a comfortable experience in a quieter area, suitable for both leisure and business travelers. We value your input and hope to welcome you again in the future. Best regards, ibis Styles Madrid City Las Ventas

Dear Igor, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced with the internet connection, as we fully understand how important a reliable connection is for our guests. As soon as we read your review, we immediately looked into the matter. Fortunately, this appears to have been an isolated incident, as we have not received any other similar comments or reports. Nevertheless, we truly appreciate you bringing this to our attention, as your feedback helps us continue improving our services and ensuring the best possible experience for our guests. We hope to have the pleasure of welcoming you back in the future. Best regards, Itziar Departamento de calidad ibis Styles Madrid City Las Ventas

Dear Edward, Thank you for your positive feedback regarding your stay with us. We are pleased to hear that you found our location convenient for both IFEMA and the city. Your satisfaction is important to us, and we appreciate your kind words. Goodbye, Alejandra ibis Styles Madrid City Las Ventas

Dear Carl , Thank you for your kind words regarding your recent stay at ibis Styles Madrid City Las Ventas. We are delighted to hear that you found our staff friendly and welcoming, and that you enjoyed the spaciousness and comfort of your room. It's wonderful to know that you appreciated the layout and ambiance of our lobby as well. Your recommendation is greatly valued, and we look forward to welcoming you back in the future. Best regards, VS ibis Styles Madrid City Las Ventas

Dear Yuliyan, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that Laura and Erika provided you with exceptional service. Your appreciation motivates our team to maintain high standards of hospitality. Best regards, VS ibis Styles Madrid City Las Ventas

Dear Fayez, Thank you very much for your excellent 9/10 and for your kind words! ""Friendly staff"" and ""everything went smoothly"" – honestly, that'S. exactly the kind of stay we hope every guest has: no stress, no surprises, just a relaxed and comfortable time in Madrid with people who are happy to help. We're very proud of our team, and we'll be sure to pass your compliment on to all of them. We hope your time in the city was just as smooth as your stay with us, and we would be delighted to welcome you back to ibis Styles Madrid City Las Ventas on your next visit. Kind regards, Alejandro Del Río Departamento de Calidad

Dear Richard, ""Excellent, thank you"" – no, thank YOU! 😊 A perfect 10/10 is the best possible reward for our whole team, and we truly appreciate you taking a moment to share it. We are delighted that you enjoyed your stay at ibis Styles Madrid City Las Ventas. Whether it was the comfort of your room, our breakfast or the welcome at reception, we're happy to know that everything lived up to your expectations. We'll share your kind words with all our colleagues, and we look forward to welcoming you back to Madrid very soon for another excellent stay. Best regards, Alejandro Del Río Departamento de Calidad

Dear Sanjay, Thank you for taking the time to share your feedback with us. We sincerely apologise that our housekeeping service did not meet your expectations. Cleanliness and attention to detail are essential to the experience we aim to provide, and we regret that these standards were not fully met during your stay. Please be assured that your comments will be shared with our Housekeeping Manager to reinforce our procedures and ensure greater attention to the small details that make a difference to our guests' comfort. We truly appreciate your feedback and hope to have the opportunity to welcome you back and provide you with a much more enjoyable experience. Kind regards, Itziar Departamento de Calidad

Dear Henrik, Thank you very much for your 8/10 rating and your detailed feedback! We're delighted that you appreciated our location, our friendly staff, our great breakfast and the size of our rooms – that's quite a list of compliments, and our team will be very happy to hear it. At the same time, we're sorry that your room showed signs of recent renovation work, with paint marks in the bathroom, a lingering smell of paint and a lamp that should have been removed. We're working on improving our rooms, but our guests should only ever see the finished result. We've shared your comments with our Housekeeping and Maintenance teams so that the final checks after any works are much more thorough. We hope to welcome you back soon and show you that freshly renovated room – this time without any souvenirs from the painters! 🎨😉 Kind regards, Alejandro Del Río Departamento de Calidad

Dear Juliet, Thank you so much for your wonderful comments. We are delighted to know that you had such a fantastic weekend with us and, especially, that your husband’s 50th birthday was such a memorable celebration. We will be very happy to share your kind words with Ana and our restaurant team — they will be thrilled to know they helped make such a special occasion even more memorable. We hope to have the pleasure of welcoming you both back very soon! Warm regards, Itziar

Dear Guest, Thank you for your excellent review and for your loyalty as an ALL Gold member. We are delighted that you and your family enjoyed our breakfast and appreciated the friendliness of our team. It is also a pleasure to know that our location and the nearby metro stations made getting around Madrid convenient. We will gladly share your kind words with our colleagues and look forward to welcoming you and your family back to ibis Styles Madrid City Las Ventas. Kind regards, Novotel & Ibis Madrid City Las Ventas Team

Dear Guest, Thank you for your excellent review. We are delighted that you enjoyed your room and breakfast, and that our team’s courtesy made such a positive impression. We will be pleased to share your appreciation with our colleagues. Your feedback is a lovely recognition of the care they put into welcoming our guests. We look forward to welcoming you both back to ibis Styles Madrid City Las Ventas. Kind regards, Novotel & Ibis Madrid City Las Ventas Team

Dear Patrick, Thank you for your positive feedback regarding your stay with us. We are delighted to hear that our location suited your needs for the Formula 1 event. We look forward to welcoming you back for your next visit to Madrid. Best regards, Alejandra Ibis Styles Madrid City Las Ventas

Dear Alina, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our location convenient for your connecting flights and enjoyed a comfortable stay. We look forward to welcoming you back in the future. Best regards, Alejandra Ibis Styles Madrid City Las Ventas

Dear Guest, Thank you for your excellent rating and kind words. We are delighted that you enjoyed our location, your room and, especially, our breakfast. Your appreciation of our team’s helpful service means a great deal to us. We will gladly share your comments with our colleagues, including the breakfast team, who will be pleased to hear that they helped make your stay so enjoyable. We look forward to welcoming you back to ibis Styles Madrid City Las Ventas. Kind regards, Novotel & Ibis Madrid City Las Ventas Team

Dear Guest, Thank you for your wonderful review. We are delighted that you enjoyed our breakfast and particularly appreciated the kindness and attentiveness of our team. We were pleased to offer you a few extra hours of comfort when your flight was delayed. Knowing that this made your departure easier is especially rewarding, and we will gladly share your kind words with our colleagues. We look forward to welcoming you back to ibis Styles Madrid City Las Ventas. Kind regards, Novotel & Ibis Madrid City Las Ventas Team

Dear Guest, Thank you for sharing your experience. We are delighted that you enjoyed your stay, the cleanliness of the hotel, our swimming pool area and the excellent service provided by our team. We are sorry that the hot breakfast items were only lukewarm and that the cold plates caused the food to lose temperature even more quickly. We understand that this affected your enjoyment of an otherwise varied breakfast selection. Your detailed comments will be shared with our restaurant team so that the temperature and presentation of the hot buffet can be reviewed. We hope to welcome you and your family back for an even more enjoyable stay. Kind regards, Novotel & Ibis Madrid City Las Ventas Team

Dear Guest, Thank you very much for sharing your excellent review. We are delighted that you enjoyed a comfortable stay and appreciated the cleanliness of both your room and the hotel. We are especially pleased that the friendliness of our team contributed positively to your experience. Your kind words will be shared with all our colleagues. Thank you for your recommendation. We hope to welcome you and your friends back very soon. Kind regards, Novotel & Ibis Madrid City Las Ventas Team