Novotel Suites Paris Montreuil Vincennes 4 stars

Customer review rating (ALL Rating) 4.3/5 1,129 reviews

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Description

Hotel extras

  • Large suites with minibar and microwave

  • Metro line 9: direct access to downtown Paris and the RER A

  • Bar with large terrace

  • Children's area with interactive games

  • Fitness room

Our accommodation(s)

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Hotel location

Novotel Suites Paris Montreuil Vincennes

22 Avenue du professeur lemierre
75020 PARIS
France

GPS:48.855823, 2.414956

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

After choosing your meal at the Boutique Gourmande, accompany it with a glass of wine at our bar, also located in the large relaxation and catering area. Sit in the dining room or on the leafy terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,129 reviews

Customer review rating 3.5/5

Mahmoud A. Families - Confirmed reviews ALL

Rooms are quite ok, location is not as expected

Hello, Thank you for your feedback. We are pleased to hear that you found the room satisfactory. However, we are sorry that our location did not fully meet your expectations. We hope to have the opportunity to welcome you again and provide you with a better overall experience. Best regards,

Customer review rating 0.5/5

Palina S. Friends - Confirmed reviews ALL

I strongly advise against using this hotel! Avoid this hotel at all costs! I booked four rooms with them for my friends, choosing to pay on site and providing my card for the guarantee. I also work at a hotel, but I've never encountered anything like this before. The morning of the reservation, I received four notifications about blocked funds, totaling €300. Upon arrival, I asked if the funds would be released. After receiving a positive response, I paid for the stay with a different card at the reception desk. After two weeks passed and the funds hadn't been released, I contacted, or rather tried to contact, the hotel. I haven't received a response to any emails. In two weeks, I've only managed to get through twice. The first time, I was told the funds were released the day after the reservation was completed (why not immediately?), and since I have a foreign card, the refund may take a little longer than usual. The second time, after a week, I managed to speak with the manager, who couldn't see any hold and didn't know where the money was. He said it had apparently gotten lost in their system and they weren't the ones who put the hold in the first place. He was supposed to send his email to the contact and/or contact them to explain what happened and why I'd been fighting for a month to get such a huge refund! A month has passed, and I'm still waiting for my €300, which isn't a small amount. Maybe if someone has a single reservation and they block a smaller amount, they might not even notice or forget about it later. And that's how people get robbed. This is the first time I've encountered something like this, and I travel quite a bit! Avoid this hotel!

Hello, Thank you for your feedback. We are truly sorry for the situation you experienced and fully understand your concern. Please be assured that your case is currently being reviewed and followed up carefully. We are in contact with the relevant services to identify what happened and ensure the release of the funds as soon as possible. We sincerely apologize for the delay and the lack of communication, and we will keep you informed until this matter is fully resolved.

Customer review rating 2.5/5

Kevin S. D. Families - Confirmed reviews ALL

15 mins walk from metro, and on way to hotel you will enocunter lot of man staring at you, you will see all smelly road and dirty and unsafe at night walkable, although i dont think i will come back to stay here again, i would rather prefer my safety first then cheap price staying

Hello, Thank you for sharing your feedback. We are sorry to hear that your experience regarding the surroundings and your sense of safety did not meet your expectations. Please note that the safety and comfort of our guests are very important to us. Our hotel is located in an urban area of Paris, and while it is generally well connected by public transport, we understand that individual perceptions may vary. Your comments have been taken into consideration and will be shared with the relevant teams. We regret that this experience has impacted your overall impression, and we hope you might reconsider giving us another opportunity in the future. Best regards,

Customer review rating 5.0/5

David W. Families - Confirmed reviews ALL

So good

Customer review rating 2.0/5

Rabia B. Families - Confirmed reviews ALL

We arrived late in the evening, are were only given one key, although there were three adults. The night time receptionist was not helpful. The daytime receptionist was excellent, Deevesh. He helped with information and booking a taxi.

Dear RABIA, Thank you for taking the time to share your experience. We are sorry that the welcome you received did not meet your expectations upon your late arrival, as well as for the inconvenience regarding the key. Your feedback has been noted and will be shared with the team in order to improve this aspect of our service. We are, however, delighted to read that Deevesh provided you with complete satisfaction thanks to his professionalism and helpfulness. We will be sure to pass on your compliments to him. We hope to have the opportunity to provide you with a fully satisfactory experience during a future stay. Best Regards, Anastasia RIO, Front Office Manager.

Other web-users rate our hotel

  • 1,018 reviews 5.8/10 Location
  • 1,471 reviews 7.4/10 Room
  • 1,179 reviews 8.4/10 Service
  • 10 reviews 7.4/10 WiFi
  • 821 reviews 7.3/10 Comfort
  • 682 reviews 6.7/10 Cleanliness
  • 621 reviews 6.9/10 Breakfast
  • 231 reviews 5/10 Amenities

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