Novotel Suites Paris Montreuil Vincennes 4 stars

Customer review rating (ALL Rating) 4.3/5 1,125 reviews

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Description

Hotel extras

  • Large suites with minibar and microwave

  • Metro line 9: direct access to downtown Paris and the RER A

  • Bar with large terrace

  • Children's area with interactive games

  • Fitness room

Our accommodation(s)

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Hotel location

Novotel Suites Paris Montreuil Vincennes

22 Avenue du professeur lemierre
75020 PARIS
France

GPS:48.855823, 2.414956

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

After choosing your meal at the Boutique Gourmande, accompany it with a glass of wine at our bar, also located in the large relaxation and catering area. Sit in the dining room or on the leafy terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,125 reviews

Customer review rating 0.5/5

Angelforce O. Families - Confirmed reviews ALL

First of all, checking into the hotel took an incredibly long time. There were two reception desks, but one staff member was doing absolutely nothing and just looking around, while the other was taking nearly half an hour to process a single check-in. The hotel was also unbelievably noisy — it was impossible to sleep because of the noise throughout the night. I am a Gold member of the Accor group and have stayed at many Novotels, but I have never had such a terrible experience before.

Customer review rating 5.0/5

Li T. C. Families - Confirmed reviews ALL

Clean, comfortable, big room & very well located. Got public bus near the hotel straight to airport. Also near to metro station & supermarket too. Highly recommend. The staff were all very helpful & polite. Enjoy our stay.

Dear LI T. C., We very much appreciate your comments regarding your stay at the Novotel Suites Paris Montreuil Vincennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Direction Novotel Suites Paris Montreuil Vincennes

Customer review rating 0.5/5

Ankur S. Families - Confirmed reviews ALL

The hotel is located in a unsafe area… not comfortable for family stay - lots of outsiders coming in and out hotel - not safe to venture in evening

Dear Mr S., Thank you for taking the time to share your feedback following your stay with us. We are sorry to hear that your perception of the neighborhood affected your experience. The Porte de Montreuil area is currently undergoing a major urban redevelopment project aimed at improving the district and its surroundings in the long term. However, we would like to clarify that access to the hotel is strictly reserved for our guests and authorized visitors only. No outside individuals are allowed to freely enter the property without staying at the hotel or prior authorization. The safety and security of our guests remain an absolute priority, and our teams are particularly vigilant on this matter both day and night. We nevertheless understand that the current atmosphere and environment of the neighborhood may not have fully matched your expectations, especially for a family stay. We hope to have the opportunity to welcome you again in the future and provide you with a more enjoyable experience. Kind regards, Novotel suites Paris Montreuil

Customer review rating 3.5/5

Mahmoud A. Families - Confirmed reviews ALL

Rooms are quite ok, location is not as expected

Hello, Thank you for your feedback. We are pleased to hear that you found the room satisfactory. However, we are sorry that our location did not fully meet your expectations. We hope to have the opportunity to welcome you again and provide you with a better overall experience. Best regards,

Customer review rating 0.5/5

Palina S. Friends - Confirmed reviews ALL

I strongly advise against using this hotel! Avoid this hotel at all costs! I booked four rooms with them for my friends, choosing to pay on site and providing my card for the guarantee. I also work at a hotel, but I've never encountered anything like this before. The morning of the reservation, I received four notifications about blocked funds, totaling €300. Upon arrival, I asked if the funds would be released. After receiving a positive response, I paid for the stay with a different card at the reception desk. After two weeks passed and the funds hadn't been released, I contacted, or rather tried to contact, the hotel. I haven't received a response to any emails. In two weeks, I've only managed to get through twice. The first time, I was told the funds were released the day after the reservation was completed (why not immediately?), and since I have a foreign card, the refund may take a little longer than usual. The second time, after a week, I managed to speak with the manager, who couldn't see any hold and didn't know where the money was. He said it had apparently gotten lost in their system and they weren't the ones who put the hold in the first place. He was supposed to send his email to the contact and/or contact them to explain what happened and why I'd been fighting for a month to get such a huge refund! A month has passed, and I'm still waiting for my €300, which isn't a small amount. Maybe if someone has a single reservation and they block a smaller amount, they might not even notice or forget about it later. And that's how people get robbed. This is the first time I've encountered something like this, and I travel quite a bit! Avoid this hotel!

Hello, Thank you for your feedback. We are truly sorry for the situation you experienced and fully understand your concern. Please be assured that your case is currently being reviewed and followed up carefully. We are in contact with the relevant services to identify what happened and ensure the release of the funds as soon as possible. We sincerely apologize for the delay and the lack of communication, and we will keep you informed until this matter is fully resolved.

Other web-users rate our hotel

  • 1,019 reviews 5.8/10 Location
  • 1,478 reviews 7.4/10 Room
  • 1,185 reviews 8.4/10 Service
  • 10 reviews 7.4/10 WiFi
  • 829 reviews 7.2/10 Comfort
  • 690 reviews 6.7/10 Cleanliness
  • 624 reviews 6.9/10 Breakfast
  • 231 reviews 5/10 Amenities

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