Mr. H., We are delighted to hear that your stay met your expectations. Indeed, we strive every day at our level to keep the areas around the hotel clean and safe. Unfortunately, we cannot control the behavior of some of the locals. Please know that we are always happy to assist you. Do not hesitate to contact us on your next visit to the region. The team at Novotel Suites Paris Montreuil.

Dear Ms. A., Thank you very much for your excellent rating and for taking the time to share such a detailed review of your stay. We are delighted to know that you enjoyed the cleanliness and comfort of your suite, as well as the air conditioning during the August heatwave. We are also pleased that you appreciated the spacious bathroom, separate toilet, coffee station, and the convenient in-room facilities such as the fridge, microwave and kettle. We are especially happy that our team was able to react quickly when you experienced an electrical issue in your first room and arrange an immediate room change. Providing a prompt and attentive service is very important to us. Thank you also for highlighting our welcoming lobby and the convenient location, with cafés, bakeries and restaurants within walking distance. It was a pleasure having you as our guest, and we hope to welcome you back to Novotel Suites Paris Montreuil Vincennes on your next visit to Paris. Kind regards, Omar Assistant Chef de Réception Novotel Suites Paris Montreuil Vincennes

Dear Mr L., Thank you for taking the time to share your experience. We are truly sorry that your stay did not meet your expectations, and we understand your disappointment, especially regarding the difficulties you encountered with parking and the surrounding environment. The area around the hotel is currently undergoing major construction works, which unfortunately cause significant disruption to both road and pedestrian traffic, as well as temporary changes to the surrounding environment. We fully understand that this can affect the overall experience of our guests, and we sincerely regret the inconvenience caused. We are also sorry to hear that you experienced noise during your stay. Please be assured that your comments have been shared with our team so that we can continue to improve our guests' comfort. We hope that you might consider giving us another opportunity in the future, under more favourable circumstances. Novotel suites Paris Montreuil team.

Dear Mme Sakin, Thank you very much for your feedback. We are delighted to know that you had a very good stay with us. We also appreciate your comment regarding breakfast. We are continuously working on improving our offer and your feedback will certainly be taken into consideration. We hope to have the pleasure of welcoming you again on your next stay in Paris. Novotel suites Paris Montreuil team

Dear Ms. G., Thank you very much for taking the time to share your feedback following your stay at Novotel Suites Paris Montreuil Vincennes. We are delighted to hear that you enjoyed our spacious rooms, the friendliness of our team and the variety of our breakfast. We are also pleased that our convenient location, with excellent transport connections and the Carrefour nearby, contributed positively to your stay. We understand your comments regarding the construction works and the surrounding neighbourhood, and we appreciate your understanding that the works are beyond the hotel's control. Thank you once again for your kind review. We would be very happy to welcome you back on a future visit to Paris! Best regards, The Novotel Suites Paris Montreuil Vincennes Team

Mr Martins, We warmly thank you for such a wonderful feedback. We are delighted that your short stay in Paris was so pleasant and memorable. Our entire team is happy to have contributed to making your experience at the Novotel Suites Paris Montreuil Vincennes so positive. We look forward to welcoming you again during your next Parisian stay. See you very soon. The team at Novotel Suites Paris Montreuil.

Dear Paola K. S. C. D. J., Thank you very much for taking the time to share your feedback following your stay at Novotel Suites Paris Montreuil Vincennes. We are pleased to know that you had an overall comfortable stay. However, we sincerely apologize for the inconvenience caused by the condition of your initial room. This is not the experience we strive to provide. We are delighted to hear that Anastasia was able to assist you promptly by finding a more suitable room. Your kind words will certainly be shared with her, and we are sure she will appreciate your recognition. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back for an even better experience in the future. Kind regards, Reception Team Novotel Suites Paris Montreuil Vincennes

Dear Lise-Laure, Thank you for taking the time to share your feedback. We are pleased to know that you found your stay comfortable. We are sorry to hear about your experience with the fruit at breakfast. Your comments have been shared with our team to ensure the freshness and quality of our products. Regarding the area around the hotel, we understand your impression. Unfortunately, the condition of the surrounding neighborhood is beyond our control, although we strive every day to provide a welcoming and comfortable environment for our guests. We hope to have the pleasure of welcoming you again on a future stay. Kind regards, The Reception Team

Cher Elie, Nous vous remercions sincèrement d'avoir partagé votre excellente note ainsi que votre gentil commentaire. Nous sommes ravis d'apprendre que vous avez trouvé notre service impeccable. Votre satisfaction est notre plus belle récompense et vos encouragements seront partagés avec toute notre équipe. Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement au Novotel Suites Paris Montreuil Vincennes. Bien cordialement, L'équipe Réception Novotel Suites Paris Montreuil Vincennes

Dear Mr. S., Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations. We sincerely regret your disappointment regarding the breakfast experience, particularly the availability of the products and the attitude you perceived from our breakfast team. This is not the level of service we aim to provide, and your comments will be shared with the relevant departments so that we can improve. We also understand your concerns about the surrounding neighborhood. While this is beyond the hotel's control, we appreciate your feedback and are sorry that it affected your overall impression of your stay. We hope you will give us another opportunity in the future to provide you with a much better experience. Kind regards, Omar Assistant Front Office Manager Novotel Suites Paris Montreuil Vincennes

Dear KA C. H., We very much appreciate your comments regarding your stay at the Novotel Suites Paris Montreuil Vincennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Suites Paris Montreuil Vincennes team

Dear Mme A., Thank you for taking the time to share your feedback. We are truly sorry to learn that your arrival experience did not meet your expectations, especially while travelling with children, an infant, and senior family members. We would like to clarify that early check-in requests are always subject to availability and cannot be guaranteed. On the night prior to your arrival, the hotel was fully booked, which meant that our team needed time to prepare and inspect the rooms after the standard check-out time. Although your requested 10:00 a.m. check-in could not be accommodated, our reception team made every effort to prioritize your reservation and was able to provide one room by 11:30 a.m., significantly earlier than the official check-in time of 2:00 p.m. We understand that the wait was inconvenient and regret that this solution did not fully meet your needs. Please accept our sincere apologies if you felt that your concerns were not listened to. Providing warm hospitality is very important to us, and we will share your comments with our team to continue improving the guest experience. We hope you will give us another opportunity to welcome you in the future and provide the high standard of service that our guests expect from Novotel. Kind regards, The Management Team of Novotel suites paris Montreuil

Dear Z., Thank you for taking the time to share your feedback. We are sincerely sorry to read that your stay did not meet your expectations. We are particularly concerned about the issues you mentioned regarding the air conditioning and the presence of insects in your room. This is not representative of the standards of quality and cleanliness we aim to provide, and we take your comments very seriously. Our housekeeping and maintenance teams have been informed for immediate review. Regarding your comments about the bedding, we regret your perception. Our linens are normally maintained and regularly replaced according to strict standards, and we will carry out further checks following your remarks. We also understand your comments about the external environment. However, we are not responsible for the behaviour of neighbours or external factors outside the hotel, although we regret any inconvenience this may have caused. Please note that our reception is available 24/7. Our team could have attended your room immediately to assess the situation and, if necessary, offered a room change to improve your comfort. We are sorry this was not arranged during your stay. Your feedback has been shared with the relevant teams as part of our continuous improvement process. We hope to have the opportunity to restore your trust in the future. Kind regards, The Management Team

Dear Mr M., Thank you for taking the time to share your feedback and, above all, for your continued loyalty to Novotel. We are truly sorry to learn that this stay did not live up to the positive experiences you have enjoyed with our brand in the past. We sincerely regret that the condition of your room, the overall atmosphere of the hotel, and our breakfast selection did not meet your expectations of a 4-star establishment. Please be assured that your comments have been carefully noted and will be shared with the relevant teams as part of our ongoing commitment to improving the quality of our services. Regarding our location, it is clearly indicated at the time of booking and offers convenient access to public transportation and the main attractions of Paris. However, we understand that it may not fully correspond to every guest's personal expectations or travel plans. We are genuinely disappointed that this has been your least satisfactory experience with Novotel, and we hope that you will give us another opportunity to restore your confidence and provide you with the level of comfort and service that you have come to expect from our brand. Kind regards, The Management Team

Dear LI T. C., We very much appreciate your comments regarding your stay at the Novotel Suites Paris Montreuil Vincennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Direction Novotel Suites Paris Montreuil Vincennes