Novotel Suites Paris Montreuil Vincennes Hotel 4 stars

It was a huge mistake staying at Novotel Suites Paris Montreuil Vincennes, I don`t know which idiot gave 4 stars to this crap place. terrible service, absolutely no value for money, very dirty and smells bad, not friendly staff, the furniture are very old and low quality, no facility, no room service, I booked a room for 2 but all the facilities were for 1 gust. after 10 days of check, out still have not received the deposit on my credit card, the stupid receptionist never informed me that they blocked the deposit on my credit card while I paid the room rate by cash and I asked if you need the deposit I can leave you cash as well but they said no we don`t need but actually they blocked it on my credit card. terrible location ugly and super dirty area. Absolutely do not recommend. It was the wrong choice.

Air Conditioner did not work. No one told us when we were placing the reservation Location- quite scary, in the middle of nowhere No restaurant and no place to eat or walk around Smell was bad Not recommended

Good services but limited : no room service, no breakfast in the room

The hotel was fine, breakfast great, space-full rooms, customer service to the point. The negative is the location of the hotel, unfortunately we stayed at the hotel from Saturday to Tuesday and this coincided with the flea market. Another negative experience was the false alarm that took off at around 1am.

The staff were extremely helpful and went out of their way to make us feel comfortable. Highly recommended.

Room number 321 I was staying at your hotel with my family I had to call your receptionist over at 1 am to show the bed bugs in the room Your receptionist came to the room and saw the bed bugs and he also saw the severity of the bites on my body It is over 100 bites For this day and age this is unacceptable especially in a modern country like France I would like a full refund and I would also like compensation for the distress and pain i have photos of everything

Lovely staff and accommodation, breakfast was lovely only issue I had was I didn't realise we had to pay for the parking until we departed!

Our stay was very pleasant staff was vet cooperative specialist night shift guy Nammakan was very helpful

Great experience, clean hotel, very good breakfast with lots of healthy optionns. Car park very handy.

The staff were brilliant, the lady on reception really helped us to get a taxi to the station when we were running late, I wish I had taken her name to thank her. The hotel is lovely and breakfast was really good.

Poor breakfast and not enought tables for all the people at breakfast time. If something from the food ended we were waiting for a long time to bring more. Cleaner came into our room to clean it the time that we came from breakfast and we were in the room and she wanted to clean it that time. Also the day of check out, she came in the room to clean it at 9 o clock.

Aennika and My 18/7 check in shift male colleague - Gerod ( blk) was superb helpful

The hotel room was very clean....the personnel very helpful ..... we had a comfortable stay and the whole family was completely satisfied with the facilities

We were told that breakfast from 6.30 till 11.30. so we went about 10.40 , we started to eat and my son try to grap yogourt which was in a high level than his hight so staff did not help so my wife went there to take yougort and this african staff lady was actually pulling yogourt from my wife hand and they remove all food by 11 oclock. O never see this bad behaviour in a hotel especially i accor club member. Please do something about this as this is ongoing behaviour.

For the first impression we got from the entrance (exterior/outside) in the hotel was kind of dirty (trash). It would be good to clean the outside part of the building. The back area (terrace) needs to be improve (lack of decoration) to make it more attractive.