ibis Paris Porte de Montreuil 3 stars

Customer review rating (ALL Rating) 4.0/5 912 reviews

Best price
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ibis Paris Porte de Montreuil - Image 1
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2, avenue du Professeur André, Lemierre, 75020 PARIS, France

Description

Hotel extras

  • 100% refurbished hotel

  • Parking at supplement - Close to public transport

  • Breakfast room with a view of the rooftops of Paris

  • Well-lit and equipped seminar rooms - co-working spaces

  • Family and adjoining rooms - Pets allowed - Free WiFi

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis Paris Porte de Montreuil

2, avenue du Professeur André, Lemierre
75020 PARIS
France

GPS:48.854452, 2.415361

Telephone
Fax +33 1 43 63 31 32

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  912 reviews

Customer review rating 3.5/5

Ivona M. Families - Confirmed reviews ALL

Hello, Thank you for taking the time to share your experience following your stay during the heatwave. We are sorry to read that the air conditioning in your room did not fully meet your expectations given the exceptionally high outdoor temperatures. We understand how important thermal comfort is in such conditions, and we appreciate your feedback, which helps us identify areas for improvement. We are glad that providing a fan on your last night helped make your stay more comfortable. On a more positive note, we are delighted that you found our team friendly and welcoming, and that you appreciated the complimentary bottled water upon arrival as well as the breakfast offered. We hope to have the opportunity to welcome you again under better weather conditions and offer you an even more comfortable experience. Kind regards, Ion Iancenco Front office supervisor

Customer review rating 3.5/5

Luca F. Solo - Confirmed reviews ALL

Hello, Thank you for taking the time to share your experience at our establishment. We are delighted to learn that you appreciated the quality of our welcome, as well as the friendliness, attentiveness, and professionalism of our team. We will be pleased to pass on your kind comments to them. We sincerely regret the inconvenience you experienced regarding the temperature in your room. During your stay, we unfortunately encountered a temporary issue with our air-conditioning system, which may have affected its performance and, consequently, your comfort. We fully understand the inconvenience this caused and would like to offer our sincere apologies. We would, however, like to reassure you that the issue has since been fully resolved and that all systems are now operating normally. Thank you for your understanding and for your valuable feedback, which helps us continuously improve the quality of our services. We hope to have the pleasure of welcoming you again in the near future and providing you with an experience that fully meets your expectations. Yours sincerely, Lydienne front office supervisor ibis paris porte de montreuil

Customer review rating 0.5/5

Oksana S. Families - Confirmed reviews ALL

DEAR MRS S., Thank you for taking the time to share your feedback regarding your stay. We are sincerely sorry for the misunderstanding and inconvenience caused by the pre-authorization made prior to your arrival. Your dissatisfaction, as well as the stress caused by this situation, is completely understandable. However, this pre-authorization is part of a standard guarantee procedure applied to all reservations, including those where payment is planned in cash at the hotel. This is not a charge, but a temporary hold placed by the bank in order to guarantee the reservation. The release of the funds then depends on each bank’s processing times. Some banks, especially during public holidays or weekends, may take several days before making the amount available again on the card. In certain cases, this delay may exceptionally take up to a week. On the other hand, some banks process these operations immediately after the guests’ departure. It is regrettable that this situation affected your experience, and your comment regarding the lack of clarity of this information has been carefully noted. Particular attention will be given to improving communication on this matter in order to avoid any confusion in the future. We hope to have the opportunity to welcome you again under better circumstances. Best regards Lydienne front office supervisor ibis paris porte de montreuil

Customer review rating 1.5/5

Yanelis B. Friends - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. First of all, please accept our sincere apologies for the inconvenience you experienced during your visit. Regarding the hot water disruption, this was caused by an unexpected technical issue following a major water leak in the corridor on the 15th floor. In order to ensure safety and carry out the necessary repairs on the affected pipework, we had to temporarily shut off the water supply throughout the hotel. We fully understand the impact this may have had on your comfort. As for the temperature in your room, the hotel is equipped with a centralized ventilation system. However, had you informed our reception team during your stay, we would have been happy to provide a portable fan to improve your comfort. We also take note of your comments regarding the condition of the bathroom. We fully understand your concern. Please note that the 14th floor will remain in its current condition until the end of the year, as it is scheduled for renovation. We sincerely regret that your stay did not meet your expectations and hope to have the opportunity to provide you with a more pleasant experience in the future. Kind regards, Ion Iancenco Front office supervisor

Customer review rating 1.5/5

Nevin S. Solo - Confirmed reviews ALL

Madame S., Nous regrettons sincèrement que votre échange avec notre établissement ait été perçu de cette manière. Notre collaboratrice a uniquement cherché à vous apporter des explications concernant notre politique d’acompte, laquelle est clairement indiquée lors du processus de réservation et s’applique de manière équitable à l’ensemble de notre clientèle. En aucun cas il n’a été question de vous dissuader de séjourner chez nous ou ailleurs, et nous sommes désolés si ses propos ont été mal interprétés. Nous attachons une importance particulière au respect, à la courtoisie et au professionnalisme dans nos échanges, quelles que soient les circonstances. Nous restons bien entendu à votre disposition pour toute clarification complémentaire et espérons avoir l’opportunité de vous offrir une expérience plus conforme à vos attentes à l’avenir. Bien à vous Lydienne cheffe de Réception Ibis paris porte de montreuil

Other web-users rate our hotel

  • 340 reviews 6.9/10 Location
  • 739 reviews 4.3/10 Room
  • 531 reviews 8.4/10 Service
  • 5 reviews 8.3/10 WiFi
  • 353 reviews 3.2/10 Comfort
  • 271 reviews 4.8/10 Cleanliness
  • 214 reviews 7.7/10 Breakfast
  • 131 reviews 5.1/10 Value

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