ibis Paris Porte de Montreuil 3 stars

Customer review rating (ALL Rating) 4.0/5 899 reviews

Best price
guarantee
ibis Paris Porte de Montreuil - Image 1
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2, avenue du Professeur André, Lemierre, 75020 PARIS, France

Description

Hotel extras

  • 100% refurbished hotel

  • Parking at supplement - Close to public transport

  • Breakfast room with a view of the rooftops of Paris

  • Well-lit and equipped seminar rooms - co-working spaces

  • Family and adjoining rooms - Pets allowed - Free WiFi

Our accommodation(s)

Hotel location

ibis Paris Porte de Montreuil

2, avenue du Professeur André, Lemierre
75020 PARIS
France

GPS:48.854452, 2.415361

Telephone
Fax +33 1 43 63 31 32

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  899 reviews

Customer review rating 3.5/5

Luca F. Solo - Confirmed reviews ALL

The staff were very helpful and friendly, making sure I had everything I needed. However, the rooms are very hot and the windows do not open. There is an air conditioning vent, but it is very old and does not blow enough air or go to a low temperature, even with the thermostat turned all the way down. This made it difficult to sleep as the building gets very warm, even at night.

Hello, Thank you for taking the time to share your experience at our establishment. We are delighted to learn that you appreciated the quality of our welcome, as well as the friendliness, attentiveness, and professionalism of our team. We will be pleased to pass on your kind comments to them. We sincerely regret the inconvenience you experienced regarding the temperature in your room. During your stay, we unfortunately encountered a temporary issue with our air-conditioning system, which may have affected its performance and, consequently, your comfort. We fully understand the inconvenience this caused and would like to offer our sincere apologies. We would, however, like to reassure you that the issue has since been fully resolved and that all systems are now operating normally. Thank you for your understanding and for your valuable feedback, which helps us continuously improve the quality of our services. We hope to have the pleasure of welcoming you again in the near future and providing you with an experience that fully meets your expectations. Yours sincerely, Lydienne front office supervisor ibis paris porte de montreuil

Customer review rating 0.5/5

Oksana S. Families - Confirmed reviews ALL

Very disappointing experience. We specifically chose the more expensive “pay at hotel in cash” option to avoid any charges before arrival. Despite this, the hotel blocked 386.15 EUR on our card before check-in without proper warning or consent. The money is still unavailable according to our bank. Paying more for flexibility and then having your funds frozen is unacceptable. Extremely stressful experience during our trip.

DEAR MRS S., Thank you for taking the time to share your feedback regarding your stay. We are sincerely sorry for the misunderstanding and inconvenience caused by the pre-authorization made prior to your arrival. Your dissatisfaction, as well as the stress caused by this situation, is completely understandable. However, this pre-authorization is part of a standard guarantee procedure applied to all reservations, including those where payment is planned in cash at the hotel. This is not a charge, but a temporary hold placed by the bank in order to guarantee the reservation. The release of the funds then depends on each bank’s processing times. Some banks, especially during public holidays or weekends, may take several days before making the amount available again on the card. In certain cases, this delay may exceptionally take up to a week. On the other hand, some banks process these operations immediately after the guests’ departure. It is regrettable that this situation affected your experience, and your comment regarding the lack of clarity of this information has been carefully noted. Particular attention will be given to improving communication on this matter in order to avoid any confusion in the future. We hope to have the opportunity to welcome you again under better circumstances. Best regards Lydienne front office supervisor ibis paris porte de montreuil

Customer review rating 1.5/5

Yanelis B. Friends - Confirmed reviews ALL

We had a terrible experience at this Ibis hotel. The room was extremely hot and there was no AC. For one full day, there was no hot water at all. It’s not worth the price you pay. The bathroom structure also looked unstable, as if it could fall apart.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. First of all, please accept our sincere apologies for the inconvenience you experienced during your visit. Regarding the hot water disruption, this was caused by an unexpected technical issue following a major water leak in the corridor on the 15th floor. In order to ensure safety and carry out the necessary repairs on the affected pipework, we had to temporarily shut off the water supply throughout the hotel. We fully understand the impact this may have had on your comfort. As for the temperature in your room, the hotel is equipped with a centralized ventilation system. However, had you informed our reception team during your stay, we would have been happy to provide a portable fan to improve your comfort. We also take note of your comments regarding the condition of the bathroom. We fully understand your concern. Please note that the 14th floor will remain in its current condition until the end of the year, as it is scheduled for renovation. We sincerely regret that your stay did not meet your expectations and hope to have the opportunity to provide you with a more pleasant experience in the future. Kind regards, Ion Iancenco Front office supervisor

Customer review rating 1.5/5

Nevin S. Solo - Confirmed reviews ALL

unprofessional supervisor she almost asked me to come back to the hotel or to book with you when i asked about the deposit.

Madame S., Nous regrettons sincèrement que votre échange avec notre établissement ait été perçu de cette manière. Notre collaboratrice a uniquement cherché à vous apporter des explications concernant notre politique d’acompte, laquelle est clairement indiquée lors du processus de réservation et s’applique de manière équitable à l’ensemble de notre clientèle. En aucun cas il n’a été question de vous dissuader de séjourner chez nous ou ailleurs, et nous sommes désolés si ses propos ont été mal interprétés. Nous attachons une importance particulière au respect, à la courtoisie et au professionnalisme dans nos échanges, quelles que soient les circonstances. Nous restons bien entendu à votre disposition pour toute clarification complémentaire et espérons avoir l’opportunité de vous offrir une expérience plus conforme à vos attentes à l’avenir. Bien à vous Lydienne cheffe de Réception Ibis paris porte de montreuil

Customer review rating 5.0/5

Emile G. Business - Confirmed reviews ALL

On se sent en famille

Bonjour, Merci pour votre message et pour l’intérêt que vous portez à notre hôtel. Ce fut un plaisir de vous accueillir et nous vous remercions pour votre retour positif concernant notre équipe de la réception. Nous espérons avoir le plaisir de vous recevoir à nouveau très prochainement. Cordialement, Ion Iancenco Chef de brigade

Other web-users rate our hotel

  • 334 reviews 7.1/10 Location
  • 734 reviews 4.3/10 Room
  • 528 reviews 8.4/10 Service
  • 5 reviews 8.3/10 WiFi
  • 351 reviews 3.3/10 Comfort
  • 272 reviews 4.9/10 Cleanliness
  • 214 reviews 7.5/10 Breakfast
  • 130 reviews 5.1/10 Value

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