ibis Paris Porte de Montreuil 3 stars

We recently stayed at the Ibis, Porte Montreuil in September for 3 nights and firstly it doesn’t look anything like the photos online, we stayed in the main Ibis hotel so good knows what the budget hotel looked like?! It was only a hotel we booked as a place to sleep but it was way below our expectations! After a very slow and painful check in we went to take the lift to the 14th floor. There were 3 lifts but only one that was working which meant there was a constant queue at the lift and if you had to wait for it to go up / down, you were often standing a long time. Once we eventually got to our room, we opened the door to a strong odour which they used to clean the bathroom we assumed, but later found out after running the tap / shower it was to disguise the smell of the drain. The room although clean was very tired looking and hadn’t been updated for quite some time, there were scuffs and marks everywhere. The curtains had marks and staines which had clearly been there a while. The bathroom as well as having ‘a smell’ was just as old and battered as the room. We stayed during the recent heatwave early September and the air conditioning in the room was as much use as a chocolate fire guard. The room was like a furness and there was no window to open, the air conditioning unit made noise but no cold air came from it even on full blast! We ate out each day / night as there were no other alternatives apart from an overpriced vending machine. There is a door through to a small shopping centre with a super market but with no fridge etc or cupboard space there is nowhere to store anything you bought. I would not stay here again, even though we were just booking ‘a bed’ due to sight seeing each day.

RAS

The reception staff, specifically in the afternoon shift, treated me in the worst way, they did not provide solutions. I had a problem with one of the beds in my room and the staff told me that if I wanted another room I had to check if the same problem existed, since they couldn't go check as they didn't have time. The hotel has 3 elevators and only 1 was in operation, we had to wait at least 20 minutes every time we used it.

My room air conditioners was not working I informed reception regarding air condition they promise me they would change the room next day as they were not having any room vacant next day at 2:00 p.m. they gave me another room with the same problem of air conditioning and when I told them in the evening regarding the same they were not ready to listen and they told that we don't have any room and manager was not available so I have to stay with no choice in the room without comfortable room temperature

We stay at 10 floor and the air conditioning wasn't working at all so in the room was hot, with high humidity and smell very bad.