Dear Madam K., We are delighted to learn that you particularly appreciated the cleanliness of our establishment, its convenient proximity to public transport, and the pleasant view of the Eiffel Tower. Your outstanding rating is a source of great satisfaction and recognition for our entire team, whose daily efforts are dedicated to providing our guests with a comfortable stay and high-quality service. Thank you for your trust. We look forward to the pleasure of welcoming you back in the near future. Kind regards, Lydienne front office supervisor ibis paris porte de montreuil

Dear Sir S., We sincerely thank you for your excellent rating and are delighted to learn that your stay with us met your expectations. Your satisfaction is our greatest reward and a true source of motivation for our entire team, who strive every day to provide our guests with a warm welcome, high-quality service, and optimal comfort. We look forward to the pleasure of welcoming you back in the near future. Best regards, Lydienne front office supervisor ibis paris porte de montreuil

Hello M. F., Thank you for taking the time to share your experience with us. We sincerely regret that your stay did not fully meet your expectations. We are sorry that the layout and size of the room, as well as the twin beds, did not meet your expectations. We would nevertheless like to clarify that the dimensions of our beds correspond to the standards applied in ibis 3-star hotels. Regarding the absence of a refrigerator, we understand your comment. However, we would like to clarify that this facility is not among the mandatory amenities required for a 3-star hotel. With regard to the towels, our reception desk is open 24 hours a day, and our team is always available to assist our guests with any additional requests. It was therefore possible to contact reception to request any additional towels needed. Finally, regarding the room temperature, we are sorry that you were unable to adjust it to your preferred level of comfort. This matter will be brought to the attention of our technical team so that the system can be checked. Thank you again for your feedback. We hope to have the opportunity to welcome you again and provide you with an experience that is more in line with your expectations. Best regards Lydienne front office supervisor ibis paris porte de montreuil

Hello, Thank you for taking the time to share your experience with us. We are sincerely sorry that your stay did not meet your expectations. First and foremost, we regret the inconvenience you experienced with the air conditioning in your first room, as well as the feeling that the room was somewhat small. We would nevertheless like to clarify that the dimensions of our rooms are in line with the standards generally offered by three-star Ibis hotels. We fully understand, however, that the layout and size of a room may be perceived differently depending on each guest’s expectations. We are pleased that we were able to offer you a room change in order to address the air-conditioning issue. However, we are particularly concerned by your comments regarding the condition of the bathroom, the presence of mould, and the persistent unpleasant odour. Cleanliness and maintenance are among our highest priorities, and the situation you describe does not reflect the standards of quality we strive to provide to our guests. Your comments will be shared with our team so that the necessary checks and corrective measures can be undertaken. We also take your comments very seriously regarding our housekeeping staff entering your room despite the “Do Not Disturb” sign being displayed, as well as your concern that some of your personal belongings may have been moved or handled. We fully understand how concerning such a situation can be and sincerely regret the inconvenience caused. This matter will also be thoroughly reviewed with the relevant teams. Regarding the surroundings of the hotel, we understand that they may not have fully met your expectations. We would nevertheless like to clarify that renovation work is currently underway at our establishment and in the surrounding area, as part of our ongoing efforts to improve our facilities and provide our guests with a more pleasant environment. We hope that, once completed, these renovations will contribute to creating a more welcoming setting that better meets the expectations of our guests. We nevertheless appreciate your positive comment regarding the responsiveness of our team, particularly when arranging the room change. Your feedback, although critical, is valuable to us as it helps us identify areas requiring improvement and continuously strengthen the quality of our services. We sincerely hope to have the opportunity to welcome you again and provide you with a much more satisfactory experience that better reflects the standards we strive to uphold. Best regards Lydienne front office supervisor ibis paris porte de montreuil

Hello Thank you sincerely for taking the time to share your experience. We are delighted to know that, despite your initial concerns, you enjoyed your stay with us. We are particularly pleased that you appreciated the helpfulness and friendliness of our reception team, as well as the quality of our breakfast. We are also grateful for your recommendation of our hotel for its good value for money. We are nevertheless sorry to hear that the attitude of some members of our breakfast room team did not meet your expectations. We place great importance on the quality of our welcome and the professionalism of all our staff, and your comments will therefore be shared with the department concerned so that particular attention can be given to this matter. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you again in the near future. Best regards Lydienne front office supervisor ibis paris porte de montreuil

Hello, Thank you very much for your kind and positive feedback. We are delighted to hear that you appreciated the quality of our service, the helpfulness of our team, as well as the comfort of your bed and the variety of our breakfast. We are especially pleased that you enjoyed the beautiful view from the hotel. Your satisfaction is a great source of motivation for our entire team. We look forward to welcoming you again for another enjoyable stay. Kind regards, Lydienne front office supervisor ibis paris porte de montreui

Hello, Thank you for taking the time to share your experience following your stay during the heatwave. We are sorry to read that the air conditioning in your room did not fully meet your expectations given the exceptionally high outdoor temperatures. We understand how important thermal comfort is in such conditions, and we appreciate your feedback, which helps us identify areas for improvement. We are glad that providing a fan on your last night helped make your stay more comfortable. On a more positive note, we are delighted that you found our team friendly and welcoming, and that you appreciated the complimentary bottled water upon arrival as well as the breakfast offered. We hope to have the opportunity to welcome you again under better weather conditions and offer you an even more comfortable experience. Kind regards, Ion Iancenco Front office supervisor

Hello, Thank you for taking the time to share your experience at our establishment. We are delighted to learn that you appreciated the quality of our welcome, as well as the friendliness, attentiveness, and professionalism of our team. We will be pleased to pass on your kind comments to them. We sincerely regret the inconvenience you experienced regarding the temperature in your room. During your stay, we unfortunately encountered a temporary issue with our air-conditioning system, which may have affected its performance and, consequently, your comfort. We fully understand the inconvenience this caused and would like to offer our sincere apologies. We would, however, like to reassure you that the issue has since been fully resolved and that all systems are now operating normally. Thank you for your understanding and for your valuable feedback, which helps us continuously improve the quality of our services. We hope to have the pleasure of welcoming you again in the near future and providing you with an experience that fully meets your expectations. Yours sincerely, Lydienne front office supervisor ibis paris porte de montreuil

DEAR MRS S., Thank you for taking the time to share your feedback regarding your stay. We are sincerely sorry for the misunderstanding and inconvenience caused by the pre-authorization made prior to your arrival. Your dissatisfaction, as well as the stress caused by this situation, is completely understandable. However, this pre-authorization is part of a standard guarantee procedure applied to all reservations, including those where payment is planned in cash at the hotel. This is not a charge, but a temporary hold placed by the bank in order to guarantee the reservation. The release of the funds then depends on each bank’s processing times. Some banks, especially during public holidays or weekends, may take several days before making the amount available again on the card. In certain cases, this delay may exceptionally take up to a week. On the other hand, some banks process these operations immediately after the guests’ departure. It is regrettable that this situation affected your experience, and your comment regarding the lack of clarity of this information has been carefully noted. Particular attention will be given to improving communication on this matter in order to avoid any confusion in the future. We hope to have the opportunity to welcome you again under better circumstances. Best regards Lydienne front office supervisor ibis paris porte de montreuil

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. First of all, please accept our sincere apologies for the inconvenience you experienced during your visit. Regarding the hot water disruption, this was caused by an unexpected technical issue following a major water leak in the corridor on the 15th floor. In order to ensure safety and carry out the necessary repairs on the affected pipework, we had to temporarily shut off the water supply throughout the hotel. We fully understand the impact this may have had on your comfort. As for the temperature in your room, the hotel is equipped with a centralized ventilation system. However, had you informed our reception team during your stay, we would have been happy to provide a portable fan to improve your comfort. We also take note of your comments regarding the condition of the bathroom. We fully understand your concern. Please note that the 14th floor will remain in its current condition until the end of the year, as it is scheduled for renovation. We sincerely regret that your stay did not meet your expectations and hope to have the opportunity to provide you with a more pleasant experience in the future. Kind regards, Ion Iancenco Front office supervisor

Madame S., Nous regrettons sincèrement que votre échange avec notre établissement ait été perçu de cette manière. Notre collaboratrice a uniquement cherché à vous apporter des explications concernant notre politique d’acompte, laquelle est clairement indiquée lors du processus de réservation et s’applique de manière équitable à l’ensemble de notre clientèle. En aucun cas il n’a été question de vous dissuader de séjourner chez nous ou ailleurs, et nous sommes désolés si ses propos ont été mal interprétés. Nous attachons une importance particulière au respect, à la courtoisie et au professionnalisme dans nos échanges, quelles que soient les circonstances. Nous restons bien entendu à votre disposition pour toute clarification complémentaire et espérons avoir l’opportunité de vous offrir une expérience plus conforme à vos attentes à l’avenir. Bien à vous Lydienne cheffe de Réception Ibis paris porte de montreuil

Bonjour, Merci pour votre message et pour l’intérêt que vous portez à notre hôtel. Ce fut un plaisir de vous accueillir et nous vous remercions pour votre retour positif concernant notre équipe de la réception. Nous espérons avoir le plaisir de vous recevoir à nouveau très prochainement. Cordialement, Ion Iancenco Chef de brigade

Monsieur W., Nous vous remercions sincèrement pour votre retour. Nous sommes ravis d’apprendre que votre séjour vous a été agréable et que la salle de bain a répondu à vos attentes. Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement. Bien à vous Lydienne cheffe de brigade Ibis paris porte de montreuil

Monsieur D., Nous vous remercions sincèrement pour votre aimable retour. Nous sommes ravis que la chambre vous ait convenu et que son emplacement, à proximité de votre famille à Montreuil tout en offrant un accès facile au centre de Paris, ait contribué à rendre votre séjour agréable. Votre satisfaction est notre priorité, et vos commentaires nous encouragent à maintenir un service de qualité. Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement. Bien à vous Lydienne cheffe de brigade Ibis paris porte de montreuil

Madame ADINA, Nous vous remercions d’avoir pris le temps de partager vos impressions à la suite de votre séjour parmi nous. Nous sommes sincèrement désolés pour la qualité des serviettes qui vous ont été fournies et vous prions de bien vouloir accepter nos excuses pour ce désagrément. Soyez assurés que nous avons immédiatement transmis votre remarque à notre service d’étage afin que cela ne se reproduise plus. Concernant la salle de bain, nous comprenons parfaitement votre ressenti. Notre établissement est actuellement en pleine phase de rénovation, et certaines chambres n’ont pas encore bénéficié des améliorations prévues. Nous mettons tout en œuvre pour offrir prochainement à l’ensemble de nos hôtes un confort renouvelé et conforme à leurs attentes. Nous espérons avoir le plaisir de vous accueillir à nouveau afin de vous faire découvrir nos nouvelles installations et de vous offrir une expérience pleinement satisfaisante. Veuillez agréer, Madame, l’expression de nos salutations distinguées.

Bonsoir M. Francisco, Nous vous remercions d’avoir pris le temps de partager vos impressions à la suite de votre séjour. Nous sommes sincèrement désolés d’apprendre que certains aspects de votre visite n’ont pas été à la hauteur de vos attentes, notamment en ce qui concerne la localisation de notre établissement, l’état général du bâtiment ainsi que l'absence de certaines commodités. Nous prenons vos remarques très au sérieux, et un point sera fait avec nos équipes afin d’identifier les améliorations à apporter dans les plus brefs délais. Dans un souci de vous offrir une expérience plus conforme à vos attentes, nous serions ravis de vous proposer un surclassement lors de votre prochain séjour parmi nous. Nous espérons ainsi pouvoir regagner votre confiance et vous faire découvrir notre établissement dans de meilleures conditions. Dans l’attente du plaisir de vous accueillir à nouveau, nous vous prions d’agréer, Monsieur, l’expression de nos salutations distinguées. Bien à vous Ibis paris porte de Montreuil

Madame P. Antoinette, Merci d’avoir pris le temps de partager votre avis. Nous sommes sincèrement désolés d’apprendre que votre séjour n’a pas été à la hauteur de vos attentes. En ce qui concerne la climatisation, nous comprenons votre déception. Nous souhaitons vous informer qu’en raison de la baisse des températures en automne, nous avons arrêté le système de climatisation pour des raisons écologiques et de confort général. Cela dit, nous aurions été ravis de vous fournir un ventilateur sur simple demande à la réception — nous regrettons que cette option ne vous ait pas été proposée. Nous sommes tout de même heureux de savoir que notre personnel a su être agréable et arrangeant, et que vous avez apprécié la proximité du métro. Nous prenons en compte vos remarques pour continuer à améliorer l’expérience de nos clients, et espérons avoir l’occasion de vous accueillir à nouveau dans de meilleures conditions. Bien cordialement, Ibis paris porte de Montreuil

Madame/Monsieur G., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Porte de Montreuil. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs

Madame A., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Porte de Montreuil. C’est avec un grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Veuillez agréer, Madame, nos salutations distinguées.