Hello Geoffrey, Thank you for taking the time to share your feedback with us! ❤️ We're happy to hear that you enjoyed the warm welcome from our Front Desk team and that you chose to stay with Mama again after several years. It's always a pleasure to welcome familiar faces back home! However, we're truly sorry that some aspects of your experience didn't meet your expectations. From the shower facilities and room lighting to your breakfast experience, we understand that these details matter and can make all the difference during a stay. Your comments regarding the breakfast service, the availability of cutlery and tableware, the quality of our pastries and the team's attentiveness have been shared with the relevant departments. This is certainly not the experience we want our guests to have, and your feedback helps us identify where we need to do better. We hope you'll give us another chance to show you the Mama experience we truly love to deliver: friendly faces, good vibes and a little extra love! ✨ MAMA LOVES YOU Arnes

Hello Ulf F., Wow, what a breakfast of champions! ✨ And a cocktail wizard behind the bar? Now that’s the cherry on top! Thanks for the love, the good vibes and for being part of our Mama family. Come back soon for another round of good times, great food and a little Mama magic! ❤️ MAMA LOVES YOU Arnes

Hello Alper, thank you for sharing your feedback with us. We’re happy to hear that you appreciate the Mama Shelter concept, but we’re truly sorry that your experience didn’t live up to your expectations. We’re sorry if you didn’t feel as welcome as you should have ! Your feedback means a lot to us and helps us improve every day. We hope you’ll give us another chance to show you the warm, vibrant and welcoming Mama experience we want every guest to enjoy. Best, Juliette

Hello Remy, thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your stay didn’t live up to your previous experiences with us. At Mama, we want every stay to be a great one, and it’s clear we missed the mark this time. From the condition of the bathroom tiles to the faulty ventilation system that disrupted your night and prevented you from charging your devices, we understand how frustrating this must have been, especially with an important meeting ahead. We’re also sorry that the service in our restaurant fell short of expectations. Overhearing such comments from our team is certainly not the experience we want our guests to have. We completely understand your disappointment, particularly given the price of your stay. Your feedback has been taken seriously and will be shared with the relevant teams so that we can address these issues and do better. We’d love the opportunity to welcome you back and show you the real Mama experience, please keep my contact and I will personally take care of your next booking. Best, Juliette

Hello Ceren, thank you for taking time to share your experience with us ! We are glad that you enjoyed the location and the staff 😍 We hope to see you soon, MAMA LOVES YOU Juliette

Hello Henriette, thank you for sharing your feedback with us. We’re sorry to hear that our location was not as convenient as you had hoped. We understand that being closer to the city centre can make a weekend in Paris more enjoyable. We appreciate your feedback and hope you still had a lovely stay in Paris! MAMA LOVES YOU Juliette

Hello Yann, Thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the trendy atmosphere of MAMA, as well as the comfort of your Medium Mama Double room and its well-equipped bathroom.😊 Regarding the lighting, our rooms are intentionally designed with a darker, cosy and intimate atmosphere, which is part of MAMA’s unique concept and identity. We understand, however, that this atmosphere may not suit everyone’s preferences. As for the kettle, we do have them available at reception. We’re sorry that this wasn’t made clear during your stay — please don’t hesitate to ask our reception team, and we’ll be happy to provide one.😊 We hope to have the pleasure of welcoming you back to MAMA for another stay! 💛 MAMA LOVES YOU Arnes

Hello Gwenn, Mama loves her guests… and Mama LOVES a good shout-out! ✨ A huge thank you for your kind words about Arnes, Charles, Alex, and our mystery restaurant host . We’ll make sure the whole crew hears about it — especially the one whose name escaped you! 😉 It’s wonderful to hear that their smiles, energy and warm welcomes made you feel at home during your stay. That’s exactly the Mama spirit we love to share every day 💫 Come back and see us soon — we’ll have the smiles ready! MAMA LOVES YOU Arnes

Hello Catherine, thank you very much for taking time to share your experience with us ! We are glad that you enjoyed the location, the room and the comfy bed 😃 We hope to see you soon for another nice stay at the Mama, MAMA LOVES YOU Juliette

Hello Amy, thank you for taking time to share your experience with us ! We are glad that you enjoyed the staff, the location and the Mama's breakfast 😃 We hope to see you soon in the city of light, MAMA LOVES YOU Juliette

Hello Pelin, thank you for taking time to share your experience with us. We understand that pre-authorisation works differently in each country and it appear differently on each bank account. Bettina tried to explain how it works, as it can vary depending on the foreign bank, and we’re sorry if this didn’t leave you with a good impression. If you have any issue with your pre autorisation, please feel free to contact me directly. Have a great day, Best, Juliette

Hello Sayyida, thank you for taking time to share your experience with us which I read it very carefully. We fully understand your disappointment regarding the cleanliness of the room and we would like to offer you our sincerest apologies. Indeed, this in no way reflects the standards of hospitality and care that we aim to offer all our guests. MAMA SAYS SORRY 😥 We sincerely hope to have the opportunity to welcome you back under better circumstances and to regain your trust. Please do keep my contact details and write to me directly if you need anything; I’ll take care of it personally, just ask for Juliette 😊 Have a lovely day, Best, Juliette

Hello Luciana, thank you for taking the time to share your experience with us. First, I would like to sincerely apologize for the cleanliness issues you encountered in your room. We completely understand your disappointment and are truly sorry that your stay did not meet your expectations. This is certainly not the standards and the experience we want to offer our guests, MAMA SAYS SORRY 😥 Your feedback is very important to us, and we will make sure that your comments are shared with the relevant teams so that we can improve. We sincerely hope we will have the opportunity to welcome you back under better circumstances and experience the real Mama experience. Please feel free to keep my contact details and reach out to me directly, I will personally take care of your future booking, just ask for Juliette 😊 I wish you a lovely day, and once again, please accept my sincerest apologies. Best, Juliette

Hello Gareth, Thank you so much for your lovely feedback! 💛 We’re thrilled you enjoyed your stay and found the bus connections so convenient for exploring the city ✨ Hope to see you again soon for another Mama stay! MAMA LOVES YOU 💋 Arnes

Hello Joseph, thank you for taking the time to share your feedback about your stay with us. I have read your comments very carefully. We fully understand your disappointment regarding the cockroaches you found in your room, and we would like to offer you our sincerest apologies. This is certainly not in keeping with the standards of hospitality and care we strive to offer all our guests, MAMA SAYS SORRY 😥 Please rest assured that we took the matter very seriously and immediately arranged a room change with your wife. Unfortunately, as your reservation was made through Booking.com, we were unable to offer a complimentary gesture directly through the booking. This is why my colleague offered to refund the upgrade charges instead. I understand that this does not erase the negative impression this experience may have left you with, and I am truly sorry that we did not manage to make you feel as well looked after as you should have been during your stay. Please do keep my contact details and feel free to reach out to me directly should you need anything. I will personally take care of it — just ask for Juliette 😊 I wish you a lovely day and, once again, please accept our sincerest apologies. Best, Juliette

Hello Gunni, Thank you so much for your loyalty and for being part of the Mama family for over 10 years! 🥹❤️ It’s always a pleasure to welcome you back. Here’s to many more stays, good vibes, and Mama moments together! 🥂✨ See you soon at Mama! 😘 MAMA LOVES YOU Arnes

Hello Leslie, Thank you so much for sharing your feedback with us 💛 We’re really happy to hear that our reception team made you feel welcome and looked after you — and that we managed to find you a room that felt just right! ✨ Comfortable beds and happy guests = music to our ears . We’re sorry, though, that our fries didn’t quite hit the crispy spot — especially after giving them a second chance. That’s definitely not the experience we want to serve, and we’ll be sharing your feedback with our kitchen team so we can get those fries back to their golden, crunchy best! 🙏 Despite this little potato drama 😂, it’s lovely to know that you enjoyed your overall stay and appreciated the care from our team. We hope to welcome you back soon for more comfy nights, friendly faces, and — fingers crossed — perfectly crispy fries! ❤️ MAMA LOVES YOU Arnes

Hello Heidi, Short and sweet – just like your stay! 😎 THANK YOU for the kind words, MAMA loved having you around. Come back anytime! MAMA LOVES YOU Arnes

Hello Earl, thank you for taking time to share your experience ! We are glad that you enjoyed your stay at the Mama ✨ We hope to see you soon, MAMA LOVES YOU Juliette