Mama Shelter Paris East 2 stars

Customer review rating (ALL Rating) 4.2/5 1,876 reviews

Best price
guarantee
Mama Shelter Paris East - Image 1
Mama Shelter Paris East - Image 2
Mama Shelter Paris East - Image 3
Mama Shelter Paris East - Image 4
109 Rue De Bagnolet, 75020 PARIS, France

Description

Hotel extras

  • Historic Mama, the first to open

  • Colorful, cheerful design

  • Cozy rooftop

  • Pizzeria on the ground floor

  • 3 studios (conference rooms) available

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mama Shelter Paris East

109 Rue De Bagnolet
75020 PARIS
France

GPS:48.859735, 2.402793

Telephone
Fax +33 1 43 48 48 49

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,876 reviews

TripAdvisor Rating  4.0/5  2,427 reviews

Great vibe and atmosphere especially in bar and restaurant

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Good size of room however very dark. Also bass sounds coming from the bars, was staying on the 2nd floor but it stopped just after midnight

Hello 🤗 ! Notre MAMA TEAM vous remercie d’avoir partagé votre ressenti suite à votre séjour Parisien ! Nous sommes ravis que votre escapade dans la capitale vous ait laissé un bon souvenir 🥰. Nous sommes néanmoins désolés pour la gêne occasionnée par le bruit du restaurant. Effectivement, nous avons une soirée DJ le jeudi, vendredi et samedi soir jusqu’une heure du matin. Sachez que nous ferons de notre mieux pour que ça ne se reproduise plus lors de votre prochaine venue soit un réel sans faute 😊 !! Toute la team MAMA a hâte de vous revoir 🧡 MAMA LOVES YOU Juliette

First and last time

Customer review rating 2.0/5

Candice Couples - Confirmed reviews ALL

I booked an online package for two people “mama sleeps and brunch” because my husband and I were looking for a getaway at the hotel as it was our wedding anniversary. Knowing that we would arrive late, I called the hotel to inform them. Upon our arrival, the evening receptionist found my reservation for the room but not for breakfast and brunch. Not wanting to deal with it that night, we decided to have a drink at the hotel restaurant and sort it out the next day. At the restaurant, we were quickly handed the menu and placed our order, but 2 hours later, we still hadn’t received our drinks and decided to return to our rooms. The next day, the reception called us at 12 PM to ask us to check out, even though our package included a late check-out at 2 PM. We had to go downstairs and show the confirmation email of our reservation to prove it. The breakfast went smoothly, As for the brunch, we were asked to pay again as they couldn’t find our reservation again . It feels like the staff doesn't even know that their hotel offers packages. It’s quite frustrating to have to justify ourselves multiple times. This will be our first and last time at this hotel.

Hello Candice 😊! Thank you so much for taking the time to share with us the feeling of your stay. It's very important for the MAMA team to have an overview of its strong points but also its weak points when they are present in order to remedy them as soon as possible 🥰!!! We are sincerely sorry that the service and performance did not live up to your expectations. 🙁 MAMA SAYS SORRY 🧡. MAMA wishes to offer the best quality of service to its guests. Therefore, your opinion is very valuable and we will share it with our entire team and rest assured that the necessary measures will be implemented in order to improve the quality of the services mentioned 😁. MAMA LOVES YOU Juliette

Good stay

Customer review rating 3.5/5

M. Friends - Confirmed reviews ALL

Always fun

Hello 😎 ! MAMA says THANK YOU pour ce feed-back à la suite de votre séjour ! Notre team est ravie d’avoir pu vous partager toutes ses good vibes 🤩. MAMA souhaite offrir la meilleure qualité de service à ses hôtes et lorsque cette mission est réussie notre TEAM se remplie de sourires 😁 On espère vous avoir laissé un SUPER CHOUETTE souvenir et on a hâte de vous revoir au MAMA ✨… MAMA LOVES YOU Juliette

inacceptable

Customer review rating 0.5/5

Federico Business - Confirmed reviews ALL

after many years staying @ mamashelter 1st time i had bad time was in room101 for 2 nights during the night i was hearing the loud of noise of door opening and closing impossible to sleep. almost sure was door from the lobby or someone working overnight. really bad time.

Hello Federico 🙂 ! MAMA vous remercie d’avoir pris le temps de nous écrire à la suite de votre séjour chez nous. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes 😥. Nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mama Shelter sont désireux de vous offrir la meilleure qualité de service pour vos séjours, par conséquent, votre avis est très précieux 💕 !! Soyez assuré(e) que MAMA mettra tout en place afin d’améliorer la qualité des prestations évoquées 🥰 De nouveau, notre MAMA TEAM vous remercie pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour 😊 !!! N'hésitez pas à nous contacter directement via l'adresse suivante pour tout prochain séjour, nous prendrons soin de vous ! 🧡 re… La Mama a hâte de vous revoir 🥰 ! A bientôt on l'espère ! MAMA LOVES YOU ❤ Juliette

Issues with my stay

Customer review rating 0.5/5

Michael H. Couples - Confirmed reviews ALL

I love Mama Shelter so it really pains me to write this. I have sent at least 10 of my friends to Mama Shelter. Your Sunday Brunch is so popular that many Parisians come. Unfortunately, there were issues with my 10/19 to 11/5 stay. On Sep 21 I made 3 reservations that were all charged then cancelled without explanation. I called Mama Shelter and was put on hold for 1 hour 20 minutes. I made a wifi call from New York City that I thought was free. T-Mobile charged me an additional $450. I asked a friend who lives in Paris to call Mama Shelter. It took Mama Shelter 2 days to confirm but no one ever contacted me from Mama Shelter. Three days later I received a confirmation email from Mama Shelter. A friend shipped my PC from Lisbon. Unfortunately, due to the flooding in Spain, the shipment was delayed 4 days. I told one of the night front desk clerks. She noted my account. I confirmed with a gentleman at the front desk the next morning. He said I saw the note. I asked for the manager. He said she's in a meeting now, but I spoke with her and she knows. I left Mama Shelter Nov 5 10:00. The DHL package still had not arrived. I spoke with another lady at the front desk. She was concerned with Mama Shelter holding my PC indefinitely. I told her it cost $400 to ship this PC to the US. If I take it on the plane with me, it's $100. However, the PC costs only $400. I would not ship it at a cost of $400. It would just be easier to simply buy another PC than pay that much. I left for Charles de Gaulle. My flight took off. It landed Nov 5 19:00 Paris time. I turned on my cell phone to check the delivery status. I was shocked that Mama Shelter had rejected the package. The shipment could not be delivered to the recipient, because the recipient was not available, Tracking Code: J J D 0 0 0 3 6 9 0 4 0 0 0 0 1 7 6 4 6 0 0 1 Tuesday, November 5, 2024 at 4:02 PM (UTC), PANTIN I don't know why but it appears that your employees didn't talk to each other this trip. Absolutely nothing was consistent with my stay. I am a LOW MAINTENANCE guest. Please see my last review where I raved and gave 9 and 10 ratings. I spent in excess of $3000. My last stay I spent just as much. My prior stay I spent $7000. I should be the guest that gets shown special treatment. Not ignored.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 429 reviews 7.6/10 Location
  • 1,130 reviews 6.1/10 Room
  • 1,258 reviews 7.9/10 Service
  • 13 reviews 7.4/10 WiFi
  • 683 reviews 7.6/10 Food
  • 606 reviews 9/10 Vibe
  • 560 reviews 6.2/10 Comfort
  • 556 reviews 8.9/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Paris

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.