Mama Shelter Paris East 2 stars

Customer review rating (ALL Rating) 4.3/5 1,568 reviews

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Mama Shelter Paris East - Image 1
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109 Rue De Bagnolet, 75020 PARIS, France

Description

Hotel extras

  • The original Mama, the first of them all

  • Colorful and cheerful design

  • Cozy rooftop

  • Ground floor restaurant

  • 3 meeting rooms (conference rooms) available

Our accommodation(s)

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Hotel location

Mama Shelter Paris East

109 Rue De Bagnolet
75020 PARIS
France

GPS:48.859735, 2.402793

Telephone
Fax +33 1 43 48 48 49

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Mama Restaurant Paris East

Don't miss the ground floor restaurant with its simple family plates. Meet in the restaurant or on the rooftop terrace during nice weather.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,568 reviews

TripAdvisor Rating  4.0/5  2,450 reviews

Customer review rating 5.0/5

Tanja M. Families - Confirmed reviews ALL

One night, family XXL room, very quiet, beautiful room.

Hello Tanja, thank you for taking time to share your experience with us ! We are glad that you enjoyed stay with us, we hope to see you soon at the Mama 😃 MAMA LOVES YOU Juliette

Customer review rating 4.5/5

Sherry L. Families - Confirmed reviews ALL

This was my second time staying at this hotel and they were very accommodating and helpful. I like the location but you will have to walk a little to the metro (about 10 mins). The rooms are clean. They have a lively restaurant on the first floor.

Hello Sherry, Thank you very much for choosing to stay with us again and for sharing your experience! 😊 We’re delighted to hear that you found our team helpful, enjoyed our clean rooms, and appreciated the lively atmosphere of our restaurant. Thank you as well for mentioning our location and proximity to the metro. We truly appreciate your feedback and look forward to welcoming you back for a third stay! 🌟 MAMA LOVES YOU Arnes

Unfair change to cancellation policy & unresolved charge

TripAdvisor rating 1.0/5

Qun C TripAdvisor review

I had a very disappointing experience with Mama Shelter Paris East due to an unfair change to my booking’s cancellation policy. On 10/29, I booked a room for 11/22–11/30. At the time of booking, the reservation was fully refundable, as clearly stated in the confirmation. On 11/1, I briefly modified the booking to 11/23–11/30. The booking remained fully refundable. Later that same day, I changed the booking back to the original dates (11/22–11/30). During this modification, the hotel unilaterally changed the cancellation policy to a more restrictive, non-refundable policy, without any clear or prominent notice at the time of the change. I made my booking decisions in reliance on the original fully refundable cancellation terms. Changing the cancellation policy mid-booking, without clear disclosure, is not acceptable. I contacted the hotel more than 10 days before check-in to cancel. Only then was I informed of the new cancellation policy. This is particularly concerning because the hotel’s own website still indicated that bookings were cancellable up to one day before check-in. Despite this, the hotel charged me €1,085.03, and the issue remains unresolved. This experience reflects unfair and non-transparent market practices, and I would strongly caution other guests to carefully monitor any booking changes and cancellation terms.

Hello, Thank you for taking the time to share your experience with us. After carefully reviewing your reservation, we would like to clarify the following points. While your initial booking and first modifications were made under flexible cancellation conditions via Booking.com, the modification completed on November 1—when the dates were reverted to November 22–30—was subject to the cancellation policy in effect at that time, which was more restrictive. You requested a date change despite the reservation being non-modifiable. Unfortunately, we were fully booked for the alternative dates proposed. As we did not receive any further response from you, the payment was processed in accordance with the applicable terms and conditions. We regret any confusion this may have caused; however, we confirm that all conditions were correctly applied. Please do not hesitate to contact us should you need any additional information. Best regards, Juliette

Customer review rating 4.5/5

Wim V. L. Business - Confirmed reviews ALL

Quick, clean, comfortable

Hello Wim, Thank you for your kind review! 😊 We’re glad you found your stay quick, clean, and comfortable. We hope to welcome you back again soon! 🌟 MAMA LOVES YOU Arnes

Customer review rating 5.0/5

Carl F. Couples - Confirmed reviews ALL

Friendly staff, good food, comfortable room

Hello Carl, Thank you so much for your kind review! We’re glad you enjoyed our friendly staff, the food, and your comfortable room. Hope to welcome you back soon! 🌟 MAMA LOVES YOU Arnes

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Other web-users rate our hotel

  • 500 reviews 8.1/10 Location
  • 1,135 reviews 6.7/10 Room
  • 1,247 reviews 8.5/10 Service
  • 9 reviews 8.5/10 WiFi
  • 629 reviews 7.7/10 Food
  • 618 reviews 9.2/10 Vibe
  • 599 reviews 6.8/10 Comfort
  • 580 reviews 8.7/10 Breakfast

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