Mama Shelter Paris East 2 stars

Customer review rating (ALL Rating) 4.2/5 1,748 reviews

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Description

Hotel extras

  • Historic Mama, the first to open

  • Colorful, cheerful design

  • Cozy rooftop

  • Pizzeria on the ground floor

  • 3 studios (conference rooms) available

Our accommodation(s)

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Hotel location

Mama Shelter Paris East

109 Rue De Bagnolet
75020 PARIS
France

GPS:48.859735, 2.402793

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,748 reviews

TripAdvisor Rating  4.0/5  2,431 reviews

Poor service and terrible food

TripAdvisor rating 1.0/5

Mark A Business - TripAdvisor review

We ate in the restaurant and had average service and terrible food. I had to send mine back and waiter said he thought it had been reheated from lunchtime. My colleague had ribs that he left as they were pink. We told the waiter but he offered no solution. We were told that we couldn’t have a drink at the table as they needed it for another booking, we weren’t even offered dessert. We were told we could get a drink at the bar where we had to wait for ages as they seemed under staffed. Wouldn’t go again

East paris is safe

Customer review rating 4.5/5

Aaron X. Solo - Confirmed reviews ALL

The hotel was really nice loved the theme inside and how quiet the area was around. Only issues were the room was a bit dimly lit but thats cause of the whole theme. Besides that the stay and resteraunt beneath was wonderful.

Same as usual except the restauration expérience

TripAdvisor rating 4.0/5

villa k TripAdvisor review

We have always enjoyed staying here, but unfortunately, this time, our experience was overshadowed by the behavior of the restaurant manager. Despite the restaurant being almost empty, he insisted on seating us at the smallest table available. When we politely requested a better table, he declined in a dismissive and unprofessional manner, claiming the restaurant was very busy—even though it clearly wasn’t. Throughout the evening, the manager stared at us for no apparent reason, which made us feel extremely uncomfortable, as if we had done something wrong. Thankfully, Tila made our evening more pleasant with her excellent service, but the manager’s attitude seriously impacted our overall experience. Hospitality should make guests feel welcome, and unfortunately, this was not the case.

Thank Sir for joining us in our restaurant on Monday January 20th . I'm very sorry to hear that our service didn't match your expectation. We are doing our best to please all our guest's request, sorry if we were unable to make it happend this time. We are looking forward to welcoming you again Mama Loves You ✨ Nicolas Mourier - F&B Director

It’s ok

Customer review rating 3.5/5

Maria M. Business - Confirmed reviews ALL

Nice staff, room relatively good value but missing basic things like tea and coffee making facilities in the room, a bare minimum in a 4-star hotel

Hello Maria 🤗 ! Our MAMA TEAM thanks you for sharing your feelings following your Parisian stay! We are delighted that your escapade in the capital left you with good memories 🥰. We are nevertheless sorry that the stay was not quite up to your expectations 🥺... Indeed, our establishment is a 2-star hotel residence and kettles are provided at the customer's request, so don't hesitate next time to ask the Reception 😊 We take into account all your comments! Please know that we will do our best to ensure that your next visit will be a real no-fail 😊!!! The whole MAMA team looks forward to seeing you again 🧡. MAMA LOVES YOU Juliette

Good stay, not that well located.

Customer review rating 4.0/5

Gd Families - Confirmed reviews ALL

We had a nice stay. Good food in de restaurant and breakfast was good nothing to say about that. Our rooms were a little bit too dark. The ventilation on the windows was broken so you could hear the sound outside, not so pleasant.

Hello Gd, Our Mama team will thank you for taking the time to share your experience! We're delighted to hear that you enjoyed the food in our restaurant and had a good breakfast. We appreciate your feedback regarding the room's lighting and window ventilation, and we sincerely apologize for any discomfort caused by the noise. We will be addressing these issues to ensure a more comfortable stay for our future guests. We hope to welcome you back soon and provide you with an even better experience. MAMA LOVES YOU Arnes

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Other web-users rate our hotel

  • 433 reviews 7.2/10 Location
  • 1,126 reviews 5.9/10 Room
  • 1,219 reviews 7.7/10 Service
  • 14 reviews 7.6/10 WiFi
  • 684 reviews 7.5/10 Food
  • 586 reviews 8.9/10 Vibe
  • 575 reviews 9/10 Breakfast
  • 558 reviews 6.2/10 Comfort

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