Mama Shelter Paris East 2 stars

Customer review rating (ALL Rating) 4.4/5 1,660 reviews

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Mama Shelter Paris East - Image 1
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109 Rue De Bagnolet, 75020 PARIS, France

Description

Hotel extras

  • The original Mama, the first of them all

  • Colorful and cheerful design

  • Cozy rooftop

  • Ground floor restaurant

  • 3 meeting rooms (conference rooms) available

Our accommodation(s)

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Hotel location

Mama Shelter Paris East

109 Rue De Bagnolet
75020 PARIS
France

GPS:48.859735, 2.402793

Telephone
Fax +33 1 43 48 48 49

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MAMA RESTAURANT PARIS EAST

Don't miss the ground floor restaurant with its simple family plates. Meet in the restaurant or on the rooftop terrace during nice weather.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,660 reviews

Customer review rating 2.5/5

Marianne W. O. Friends - Confirmed reviews ALL

Friday. It seems many staff members are on duty, but they are walking up and down the room with no action. Conclusion on day 2, all staff must be trainees; insecure, without initiative, no overview of cleaning tables and fill foodstands, and no manager around. Self service to get a coffee? Standing at a bar and waiting for someone to speed up to get the job done so that all in line can get a coffee. There are no Cappuccino cups available so this is served in coffee mugs (oops, someone forgot to start the dishwasher). Saturday. We sit each day at the window bench. 4 tables on this side are overloaded with dirty porcelain and around us other tables are also filled. Guest empties these tables themself and stack it onto the loaded tables next to us. Occasionally a staff member passes and picks up a few glasses or cups. The 4 tables are never cleaned while we eat during 35 minuttes. It is not pretty. This seems to be an ongoing problem, but Saturday is clearly the worst. This day it seems, there are no staff circulating the floor. A guest arrives to the table next to us, and squeezes a large suitcase- same height as the table, in between our tables. We are eating at a train station cafeteria. Sunday. No serving the Coffee is definitely now a permanent feature. Queing to get coffee, takes a minimum of 5-6 minutes and up to 10 min. Today is the 10 min coffee service while me and 2 others are waiting in line: nr 1 get's his coffee and leaves. Now shift change happens at 9am, a staff person says to other staff person loud and crystal clear: “trois cappuccino”. She makes 2! 1 was for the person who was in front of me, so I had to wait for her to make my 2nd while my 1st got cold. No staff around, food supply is running low on a few stations, and we have to wait for fill up of fruit and croissants. As on all the days, even though we are in cheese country nr 1 this hotel let guests try to cut the hard cheese with a dinner knife, and not a suitable cheese knife. Monday. There are no teaspoons offered around on any of the days, and one have to ask for this. I ask a person, who appears to be training a new staff, where I can find a teaspoon. She goes to the tea-bar to take a teaspoon out of a box with tea leaves. I say that I don’t find it hygienic to let me eat from a teaspoon where maybe 50 different persons has touched it. She gets stressed, and fetch 3 teaspoons from the kitchen area. She holds the head of the spoon so that it touches her skin. Sigh. The room is so small that I keep walking into the bed’s legs because the pass way between bed and table is too narrow. You know the drill: No shoes on, so toes get smashed “OUCHHH”! Check in was easy and I was very happy to see that I could get my room before 3pm. Happy experience! As a standard I was booked a guarantee fee of €200: “which we of course will return on the time of checking out ”. 1 day after my checking out, the money was debited my account, and upon request why there is an actual debit to my account, I was informed that this could take up to 7 days?! I was specifically asked at the checkout. "If you could use the same card for debiting extra charges". I was not informed that this would mean a long delay of reimbursing the deposit. Would I have known, I would have opted for paying extra charges on site.

Hello Marianne, thank you for taking the time to share such a detailed review following your stay with us. We are truly sorry to read that your experience did not meet your expectations, particularly regarding the breakfast service. What you describe concerning the breakfast service is not reflective of the standards we strive to deliver. Your feedback has been taken very seriously and MAMA says sorry 😢 Concerning the pre authrosation, it is a holding amount and it can appear on your bank account but it is not a payment. It can take 7 open days to come back to your bank account. That being said, we are pleased to read that your check-in experience was smooth and positive — thank you for highlighting this. Have a great day, Juliette

Customer review rating 4.0/5

Joseph C. S. Families - Confirmed reviews ALL

Room was great, big window which let lots of light in. Sweet messages written on mirrors made us feel special. Hotel is a great location to explore Paris easily. The staff were so friendly an attentive and the bar is great! Great for families.

Hello Joseph, thank you for taking time to share with details your experience ! We are so glad that you felt special, it is the Mama spirit ✨ We hope to see you soon again 😍 MAMA LOVES YOU Juliette

Customer review rating 5.0/5

Becky B. Solo - Confirmed reviews ALL

Always love Mama Shelter East. I do t stay anywhere else in Paris. Am looking forward to your reinstating a snack machine for night time munchies though as it's a bit long-winded having to explain that you don't have any night time drinks or snacks options to friends when recommending staying there. 💕 BB

Hello Becky, thank you for your king words ! We are so glad that you like the atmosphere and the calm of Mama East ✨ I will pass the message regarding the vending machine 😉 We hope to see you soon, MAMA LOVES BECKY Juliette

Customer review rating 3.5/5

Sophie G. Friends - Confirmed reviews ALL

I had a good stay because of Paris and meeting my friend, but I am a bit disappointed by Mama.

Hello Sophie, Thank you for taking the time to share your experience with us! We are sorry that Mama did not meet your expectations — Mama says sorry 😢 We take your comments regarding the breakfast and the service very seriously, and please be assured that we will do our very best to ensure this does not happen again during your next visit, making your stay truly flawless. MAMA LOVES YOU Juliette

Customer review rating 5.0/5

Tammer Q. Families - Confirmed reviews ALL

Everything was great. Most importantly, I appreciated the flexibility that the staff afforded us. This made all the difference. In my experience, French customer service is extremely inflexible, even with easy change requests. They fact that MS showed reasonable flexibility (as did HotelTonight, the booking service), we ended up buying an additional room and also signed up to an annual subscription to the Dis-loyal program. If your staff hadn't shown some flexibility, we would probably never come back to the hotel. So thank you very much for having good customer service. It makes all the difference.

Hello Tammer, wow… what a message 😍 Thanks a million for taking the time to share this with us! We’re so happy to read that our team made such a difference during your stay — flexibility is kind of our love language 😉 We’ll make sure to share your kind feedback with the whole team — they’ll be over the moon! And welcome to the Dis-loyal family ! Can’t wait to see you soon for more good times at Mama 💛 MAMA LOVES YOU ✨ Juliette

Other web-users rate our hotel

  • 509 reviews 8.2/10 Location
  • 1,139 reviews 6.6/10 Room
  • 1,262 reviews 8.6/10 Service
  • 10 reviews 8.2/10 WiFi
  • 604 reviews 9.2/10 Vibe
  • 604 reviews 7.7/10 Food
  • 594 reviews 6.8/10 Comfort
  • 586 reviews 8.9/10 Breakfast

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