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Novotel Paris East Hotel 4 stars

Customer review rating 3.8/5 5,111 reviews

ALLSAFE approved hotel

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Novotel Paris East
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+ 25 Services

Hotel extras

  • 15 minutes from the center of Paris by metro

  • 26,910 sq. ft. (2,500 m²) of meeting space with a 600-seat conference hall

  • Fast access to Roissy and Orly airports

  • Fitness room and hammam

  • World Kitchen Restaurant currently closed.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Gift shop/newspaper shop
  • PorterPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Hammam
Business services
  • 33 Meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Paris East

1 Avenue de la Republique
93177 bagnolet
france

Tel: +33149936300

Fax: (+33)1/43608395

Check-in from 14h00

Check out up to 12h00

  • BAGNOLET :  76 GALLIENI

  • BAGNOLET-GALLIENI-GAGNY-POINTE D :  221 GALLIENI

  • CHATEAUX DE VINCENNES-PANTIN-RAY :  318 GALLIENI

  • GALLIENI - VAL DE FONTENAY :  122 GALLIENI

  • GAMBETTA-ROSNY-BUIS-PERRIER :  102 BAGNOLET

  • LOUVRE-RIVOLI-BAGNOLET-LOUIS MIC :  76 GENERAL DE GAULE

  • PARIS :  351 GALLIENI

  • PC :  PC2 BAGNOLET

  • LINE N° 3 :  LINE N° 3 GALLIENI

  • PORTE DE VINCENNES-PORTE DE LA C :  T3B PORTE DE BAGNOLET

  • By plane

    AIRPORT PARIS CHARLES DE GAULLE At 24km / 14.91 miles

  • By plane

    PARIS ORLY At 18km / 11.18 miles

  • By car

    HIGHWAY A1/E15/E19 At 15km / 9.32 miles

  • By car

    HIGHWAY A3/E15 At 1km / 0.62 miles

  • By train

    GARE DE L'EST At 5km / 3.11 miles

  • By train

    GARE DE LYON At 5km / 3.11 miles

  • By train

    GARE DU NORD At 6km / 3.73 miles

  • By train

    GARE MONTPARNASSE At 9km / 5.59 miles

GPS :48.863202, 2.414708

Our accommodation(s)

With their contemporary and completely modular design, Novotel's spacious rooms are true living areas and can be adapted to suit all requirements. Our 269 sq. ft (25 m²) rooms and are designed for your comfort, with quality bedding, air conditioning, flat-screen TV, safe, room service and bathroom with bathtub or shower. Rooms can accommodate up to 4 people and are ideal for families.

Classic Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Classic Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 double bed, 1 single sofa bed and view of Paris

  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

NOVOTEL CAFE

Type of cuisine: French

Our chef at the Novotel Café invites you to discover his traditional cuisine with a modern touch. Enjoy your meals and breakfast in contemporary and bright surroundings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'INSTANT NOMADE

Non contractual photo

L'Instant Nomade offers tasty and balanced food in a unique, friendly and cosmopolitan atmosphere 24 hours a day. For something sweet or savory, or a cold drink, it offers the convenience of self-service at any time of day or night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR COSY

Non contractual photo

Ideal for a break, relaxing after a meal, an evening out, with friends or for professional meetings. Discover the relaxed ambiance of the bar lounge and enjoy our aperitifs and cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 33

  • Maximum size: 650 m²

  • Maximum capacity: 680 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Novotel Paris East

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

5,111 reviews

tripadvisor

TripAdvisor Rating 3.0/5

2,246 reviews

Spacious room

Customer review rating 4.0/5

Anonymous Business - 16/03/2020 Confirmed reviews ALL

For the breakfast price I would expect fresh vegetables in the buffer, unfortunately were missing

Stay ok . Not less , but not more

Customer review rating 3.5/5

Anonymous Business - 14/02/2020 Confirmed reviews ALL

Rooms are a litlle bit outdated. breakfast could have been better

Dear Frederic G., We appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive feedback. I will share with our team. I am sure that will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marisol Guest Relation

Worst stay ever

Customer review rating 0.5/5

Kapil G. Business - 07/02/2020 Confirmed reviews ALL

Rooms were suffocated. Air conditioners were throwing hot air at even 5 that was the lowest temperature. Had to switch room twice in one night. Had my worst experience ever staying in a hotel.

Dear G., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we toke the appropriate measures to address the problem. We are looking forward to welcoming you again at Novotel. Sincerely, Marisol Guest Relation

The hotel gave my reserved suite to a different customer and left me with a regular room

Customer review rating 0.5/5

Revital B. Solo - 31/01/2020 Confirmed reviews ALL

I made a reservation for a suite (Reservation number 81…5 with Hotels.com) months in advance. Called the hotel the day before to confirmed my reservation and they said that they blocked the suite for me. The day of the checking in I called in the afternoon to say that I will arrive at around 6:00pm due to the heavy traffic because of the strike in Paris. They confirmed me that the suite is blocked for me and not to worry. When I arrived to the hotel (around 6:00pm), they said that a mistake was made and they sold my suite to a different customer. I had to speak with the manager Antoine Tannoury. He gave me a discount. You can verify all the details with him. He told me that they have in record that I called and that the suite was blocked for me. I can not believe that an hotel can treat a customer like that, especially a returned customer of many times ( I stayed in this hotel 4 times before). I am a world traveler and I never experienced this kind of treatment from any hotel. (I am also a Accor member)

Dear B., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We have taken your comments into account. We work whith the collaborators ensure better service and hope to prove it to you during a next stay. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marisol Guest Relation

Good

Customer review rating 3.5/5

Elizabeth E. C. Business - 21/01/2020 Confirmed reviews ALL

Cordial the team was quite nice

Dear Elizabeth E., Thank you again for sharing your experience regarding your stay at the Novotel Paris Est. We hope your next visit will be as pleasant as the previous one. Sincerely, Samia Guest Relation

Worse hotel we ever stayed!

Customer review rating 3.0/5

Jake P. Couples - 11/01/2020 Confirmed reviews ALL

We will never stay to this hotel again. We always here knocking sounds upstairs and beside the room that disrupted our sleep every night. Staffs not friendly. Whenever they clean the rooms in our floor they don’t care if they make sounds that will bother other guests. Sometimes they forgot to clean our room because we still see dust in the room the next day. Aside from that, they did not change the comforter during our 5 days stay. You will know it because that at the last night of our stay we already felt the itchiness of the bedsheets and comforter. They did not provide us daily free bottled mineral water compare to other Accor all hotels. They said the tap water was drinkable not asking us if we were sensitive to tap water. The only thing we enjoyed was the 18 euro breakfast which was cheaper to the other hotels.

Dear Jake P., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations. We have looked into the matter with the head of departments, review the cleaning process and organisation to ensure it does not reoccur. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Samia Guest Relation

Great staff and ocation privileged

Customer review rating 5.0/5

Leonardo S. L. C. Families - 10/01/2020 Confirmed reviews ALL

I had lovely time with my family in Novotel Paris Est during New Year festivities time. Is a great location, easy access to transportation hubs to get you at Paris city centre. In particular the staff is a differentiator, specially thanks to Lorenz who managed to prepare a quick pizza, out of serving time at the bar. Will definitely return in a next opportunity.

Dear Leonardo C., We very much appreciate your comments regarding your stay at the Novotel Paris Est. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Samia Guest Relation

Flashy entrance, uninterested and stressed reception staff

Customer review rating 3.0/5

Linda Families - 08/01/2020 Confirmed reviews ALL

Stressed staff and not at all interested in "the little extra" in terms of service. Didn't want to help with questions reg how to get around (during the strike). Had dirty sheets in the bed when arrived. Hotel ok but run down.

Dear Linda D., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samia Guest Relation

Mrs P.

Customer review rating 4.0/5

Francine P. Families - 04/01/2020 Confirmed reviews ALL

The Gym , 3 equipments was not working. We did call several times but nobody did anything about this. But overalls was satisfied services. Thank you and see you again soon.

Dear francine P., We very much appreciate your comments regarding your stay at the Novotel Paris Est. Thank you again for sharing your experience, and sorry for the gym technicals problems. We hope your next visit will be as pleasant as the previous one. Sincerely, Samia Guest Relation

Good

Customer review rating 3.5/5

Bintia S. T. Families - 02/01/2020 Confirmed reviews ALL

The room was small with amenities but okay.

Dear bintia stephen -T., It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samia Guest Relation

bad

Customer review rating 1.5/5

R Families - 28/12/2019 Confirmed reviews ALL

Staff at the desk were rude, unfriendly and not proffesional.

I was satisfied

Customer review rating 3.5/5

Marie B. Friends - 10/12/2019 Confirmed reviews ALL

The room was nice but it was too hot and when we asked for the AC to be fixed nothing was done about it.

Dear Marie B., We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. At Novotel, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samia Guest Relation
Customer review rating 3.5/5

Anonymous Friends - 10/12/2019 Confirmed reviews ALL

The hotel room temperature was very hot. The Outlander event was fantastic and the meeting rooms nice.

I’ve never been in a Novotel with such low quality

Customer review rating 1.0/5

Valerie Families - 09/12/2019 Confirmed reviews ALL

The reception works very very slow, check it in took way too long. We got the wrong kind of room key twice. Even if I just wanted to ask a question I had to wait way too long. Our requests to get more pillows, some toilet paper and that our room was too hot was only honored 5-6 hours later after we asked 2 more times. The room stayed too hot, nothing could be done. The elevator door did not open all the way one time and we couldn’t get out for 10 minutes. The service and the food in the restaurant were awful. The rooms could use an update.

My room was perfect. All of the staff treated me as a valued guest from beginning to the end.

Customer review rating 5.0/5

Anonymous Friends - 09/12/2019 Confirmed reviews ALL

One suggestion, a better selection at the bar for food. This leads into my other suggestion. The Food in in restaurant was inedible. Breakfast was undercooked bacon and sausage. Undercooked, runny eggs/powdered. Dinner was a steak or lamb chopped hard as a rock and couldn't be cut. That is why you need better choices at the bar. I even ate breakfast there instead rather them my free breakfast.

ok

Customer review rating 4.0/5

Jw Business - 06/12/2019 Confirmed reviews ALL

only 1 night, calm, breakfast nice

Dear Juergen W., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Samia Guest Relation

Disappointing again

Customer review rating 1.5/5

Anonymous Friends - 04/12/2019 Confirmed reviews ALL

Room far too hot - hasn't changed since my last stay 2 years ago. Housekeeping poor - had to ask for tea and milk supplies each day and towels. Bed wasn't made on first day. Bins not emptied. Service in dining room poor.

Customer review rating 3.0/5

Cristina Friends - 04/12/2019 Confirmed reviews ALL

There was a convention in the hotel during the weekend I was there and things were messier than I assume they usually are. However, I find that the hotel cleaning services were lacking, as trash was always present in the lobby (tables and even on the floor). However, I commend the efforts done so that breakfast time went smoothly for so many people. Staff at check-in were very friendly. I sent an email about 1 month before check-in date and even though it took a while to get an answer, the reply was very satisfactory and all requested changes were in place when we arrived.

Dear Maria Cristina S., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samia Guest Relation

Enjoyable stay

Customer review rating 4.5/5

Irene Friends - 04/12/2019 Confirmed reviews ALL

I was attending a convention at the hotel. I would’ve rated it a 10 however the hotel’s restaurant’s food left a little to be desired.

Dear Irene A W., We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Samia Guest Relation

Tremendous

TripAdvisor rating 5.0/5

Haydn H Family - 06/11/2019 TripAdvisor review

Easy , quick check in. Friendly advice form receptionist. Great room. WE had a junior suite - 2 adults 2 teenagers. Clean, plenty of space. modern. Good breakfast. Easy and quick check out. Friendlybar staff.No complaints whatsoever. Added to our stay in this wonderful city

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Paris Est. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Regards Samia Guest Relation

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