Novotel Paris East 4 stars

Customer review rating (ALL Rating) 3.5/5 769 reviews

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1 Avenue de la Republique, 93177 BAGNOLET, France

Description

Hotel extras

  • 15 minutes from the center of Paris by metro

  • 26,910 sq. ft. (2,500 m²) of meeting space with a 600-seat conference hall

  • Fast access to Roissy and Orly airports

  • Fitness center

  • Restaurant La Manufacture MeB open

Our accommodation(s)

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Hotel location

Novotel Paris East

1 Avenue de la Republique
93177 BAGNOLET
France

GPS:48.863202, 2.414708

Telephone
Fax +33 1 43 60 83 95

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

La Manufacture MEB

Our chef at the Novotel Café invites you to discover his traditional cuisine with a modern touch. Enjoy your meals and breakfast in contemporary and bright surroundings.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.5/5  769 reviews

TripAdvisor Rating  3.0/5  2,446 reviews

Worst Hotel

TripAdvisor rating 1.0/5

Hayley C TripAdvisor review

Disgusting hotel Cockroaches in the room that we see one crawl in her whilst sleeping Poo stains on sheets Staff laughed in my face when I told them Eventually changed our room which was no better but left us in the corridor until 1am after travelling with children

VERY GOOD STAY

Customer review rating 4.5/5

Amara D. Couples - Confirmed reviews ALL

THE CUSTOMER SERVICE WAS OUTSTANDING

Dear Amara D., Thank you for your kind words about your stay with us. We are delighted to hear that you enjoyed our outstanding customer service. We look forward to welcoming you back soon. Best regards, Novotel Paris Est

Customer review rating 3.5/5

Mamadou B. Business - Confirmed reviews ALL

This hotel is very convienient for my activities when I am in Paris and I have been staying here since 2005. I am olso a gold member of the Accor Group loyalty program. I usually book a suite at Novotel Paris Est, but my preferences hare never taken into accout whenever I book. I do request the Paris view but I am always put on Bagnlet side, although rooms are vailable for the requested side. I always have to negotiate when checking in to get the room on the side that I want. I am really disappointed that being reccurent.

The worst hotel I ever be in ( I'm 69 years old and a frequent traveler)

Customer review rating 0.5/5

Mohsen F. Families - Confirmed reviews ALL

Unexperienced staff, language barrier, strange policy, no commitments, unacceptable language.

Dear Mr. F., We sincerely apologize for the inconveniences you faced during your stay. We are committed to improving our services and ensuring a pleasant experience for all guests. Your feedback is valuable to us. Best regards, Novotel Paris Est

Not clean and poor customer service

Customer review rating 0.5/5

Nav Families - Confirmed reviews ALL

I stayed there for two nights with my family, and I must express my disappointment regarding the condition of the room, which was dusty and not adequately cleaned. There were stains inside the toilet commode as well. While the hotel reception area appeared nice and clean, the standards of the rooms did not meet expectations. I made three phone calls from the UK before I arrived at the hotel to confirm the car park's height and availability. Additionally, I booked breakfast, but upon my arrival, I found no record of this booking. The reception staff who answered my calls did not provide adequate information; they merely advised me to discuss the matter in person with the reception team. However, there was nothing mentioned about my breakfast reservation when I arrived at the hotel. I frequently stay in hotels in Paris when visiting my family, and I have not encountered such poor quality elsewhere. I intend to post a review on Google shortly to address my concerns. Thank you.

Dear Nav, We are truly sorry to hear about your disappointing experience at our hotel. Please accept our sincere apologies for the cleanliness issues you encountered in your room and the lack of clarity regarding your breakfast reservation. We appreciate your feedback and will address these matters with our housekeeping and reception teams to ensure such incidents do not reoccur. Your comments are valuable to us as we strive to provide exceptional service to all our guests. If there is anything else we can assist you with, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back and offer you a much-improved stay. Warm regards, Novotel Paris Est

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Other web-users rate our hotel

  • 466 reviews 7.2/10 Location
  • 965 reviews 4/10 Room
  • 791 reviews 6.4/10 Service
  • 19 reviews 7/10 WiFi
  • 439 reviews 4.2/10 Comfort
  • 385 reviews 3.4/10 Cleanliness
  • 361 reviews 5.8/10 Breakfast
  • 63 reviews 8.7/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.