Novotel Paris East Hotel 4 stars

I made a reservation for a suite (Reservation number 81…5 with Hotels.com) months in advance. Called the hotel the day before to confirmed my reservation and they said that they blocked the suite for me. The day of the checking in I called in the afternoon to say that I will arrive at around 6:00pm due to the heavy traffic because of the strike in Paris. They confirmed me that the suite is blocked for me and not to worry. When I arrived to the hotel (around 6:00pm), they said that a mistake was made and they sold my suite to a different customer. I had to speak with the manager Antoine Tannoury. He gave me a discount. You can verify all the details with him. He told me that they have in record that I called and that the suite was blocked for me. I can not believe that an hotel can treat a customer like that, especially a returned customer of many times ( I stayed in this hotel 4 times before). I am a world traveler and I never experienced this kind of treatment from any hotel. (I am also a Accor member)

Cordial the team was quite nice

We will never stay to this hotel again. We always here knocking sounds upstairs and beside the room that disrupted our sleep every night. Staffs not friendly. Whenever they clean the rooms in our floor they don’t care if they make sounds that will bother other guests. Sometimes they forgot to clean our room because we still see dust in the room the next day. Aside from that, they did not change the comforter during our 5 days stay. You will know it because that at the last night of our stay we already felt the itchiness of the bedsheets and comforter. They did not provide us daily free bottled mineral water compare to other Accor all hotels. They said the tap water was drinkable not asking us if we were sensitive to tap water. The only thing we enjoyed was the 18 euro breakfast which was cheaper to the other hotels.

I had lovely time with my family in Novotel Paris Est during New Year festivities time. Is a great location, easy access to transportation hubs to get you at Paris city centre. In particular the staff is a differentiator, specially thanks to Lorenz who managed to prepare a quick pizza, out of serving time at the bar. Will definitely return in a next opportunity.

Stressed staff and not at all interested in "the little extra" in terms of service. Didn't want to help with questions reg how to get around (during the strike). Had dirty sheets in the bed when arrived. Hotel ok but run down.

The Gym , 3 equipments was not working. We did call several times but nobody did anything about this. But overalls was satisfied services. Thank you and see you again soon.

The room was small with amenities but okay.

Staff at the desk were rude, unfriendly and not proffesional.

The room was nice but it was too hot and when we asked for the AC to be fixed nothing was done about it.

The hotel room temperature was very hot. The Outlander event was fantastic and the meeting rooms nice.

The reception works very very slow, check it in took way too long. We got the wrong kind of room key twice. Even if I just wanted to ask a question I had to wait way too long. Our requests to get more pillows, some toilet paper and that our room was too hot was only honored 5-6 hours later after we asked 2 more times. The room stayed too hot, nothing could be done. The elevator door did not open all the way one time and we couldn’t get out for 10 minutes. The service and the food in the restaurant were awful. The rooms could use an update.

One suggestion, a better selection at the bar for food. This leads into my other suggestion. The Food in in restaurant was inedible. Breakfast was undercooked bacon and sausage. Undercooked, runny eggs/powdered. Dinner was a steak or lamb chopped hard as a rock and couldn't be cut. That is why you need better choices at the bar. I even ate breakfast there instead rather them my free breakfast.

only 1 night, calm, breakfast nice

Easy , quick check in. Friendly advice form receptionist. Great room. WE had a junior suite - 2 adults 2 teenagers. Clean, plenty of space. modern. Good breakfast. Easy and quick check out. Friendlybar staff.No complaints whatsoever. Added to our stay in this wonderful city

The hotel tries very hard, but it is a little bit old mess. beds, food, bar is good though. Airco functions only moderate. Meetings rooms are old, not fresh, and the one that we used had no airco. temperature rose above 28degrees