Novotel Paris East 4 stars

Upon entering the hotel expectations are high as the lobby area is modern and newly renovated. But nothing about this hotel is close to 4 star. Unfriendly staff, wrong information provided by staff, rooms are dated and not properly clean. Would not recommend.

Bedroom: Enough space, good beds, kettle, one window, big flatscreen TV. The internet connection was fine. Bathroom: Two big mirrors, one sink. The bathtub was a little small for me (I'm 1.83m), and the water did not flow away through the drain. I had to scoop it all out. Toilet: The toilet was not in the bathroom, but separate. The toilet roll holder was broken. Breakfast: Was okay, but nothing special. Bread, cheese, meat, scrambled eggs. It was fine, but very simple. Location: The hotel is very close to the metro Gallieni. I stayed here because I went to a convention (that was being held in the hotel). The website says that the rooms are soundproof. They are not. There was some loud dance music outside that I could here in my room (7th floor) until late at night/morning. Price: I paid EUR 231.85 for this room (single room) incl. breakfast. The quality was not 4*. I expected a lot more. I would not recommend this hotel for this high price. The staff was polite and helpful though. Elevators: The elevators felt really old. They were creaking and shaking, sometimes the doors would not close.

CEILING COLLAPSE in the bathroom on 8th of Sep around midnight!!! but, Novotel Est Paris do not apologize officially till the next day...just changed the room. When I went to Novotel office to get apology, Manager was even not aware that the accident occurred last night. It means that the Novotel take this accident very trivial. It seems customer safety is second, and money is first. As soon as my son got out of the bathroom, the ceiling was collapsed, and I feel dizzy if the accident occurred when my son or 90-year-old father-in-law was inside. If that's the case, they were seriously injured or even killed. But, God saved us....thanks to God!!!!

Our family of four spent three nights at this supposedly 4-star hotel last month (Europamundo put us there). We didn’t like it. The 4-star days of this hotel are long gone. The rooms were average, but it was the breakfast area of the hotel that really left a lot to be desired (as did the breakfast itself); the floor was always sticky (pretty disgusting), the coffee and juice machines were out of order or had serious issues, and they didn’t have enough utensils for the amount of people they were serving. We always had breakfast very early and one morning they didn’t even had salt; the scrambled eggs were inedible without it. The area surrounding the hotel was ok during the day, but it looked sketchy at night. Also, it was pretty far from everything; there were not a lot of dining options near the hotel, so it was a big inconvenience. I have stayed at much better hotels in Paris. I wouldn’t recommend this hotel to anyone.

At the chekin they made us pay the tourist raxes that they where already paid; tv had not signal on the room; the was caos on the breakfast bar with a rude worker