Novotel Paris East Hotel 4 stars

I had lovely time with my family in Novotel Paris Est during New Year festivities time. Is a great location, easy access to transportation hubs to get you at Paris city centre. In particular the staff is a differentiator, specially thanks to Lorenz who managed to prepare a quick pizza, out of serving time at the bar. Will definitely return in a next opportunity.

Stressed staff and not at all interested in "the little extra" in terms of service. Didn't want to help with questions reg how to get around (during the strike). Had dirty sheets in the bed when arrived. Hotel ok but run down.

The Gym , 3 equipments was not working. We did call several times but nobody did anything about this. But overalls was satisfied services. Thank you and see you again soon.

The room was small with amenities but okay.

Staff at the desk were rude, unfriendly and not proffesional.

The room was nice but it was too hot and when we asked for the AC to be fixed nothing was done about it.

The hotel room temperature was very hot. The Outlander event was fantastic and the meeting rooms nice.

The reception works very very slow, check it in took way too long. We got the wrong kind of room key twice. Even if I just wanted to ask a question I had to wait way too long. Our requests to get more pillows, some toilet paper and that our room was too hot was only honored 5-6 hours later after we asked 2 more times. The room stayed too hot, nothing could be done. The elevator door did not open all the way one time and we couldn’t get out for 10 minutes. The service and the food in the restaurant were awful. The rooms could use an update.

One suggestion, a better selection at the bar for food. This leads into my other suggestion. The Food in in restaurant was inedible. Breakfast was undercooked bacon and sausage. Undercooked, runny eggs/powdered. Dinner was a steak or lamb chopped hard as a rock and couldn't be cut. That is why you need better choices at the bar. I even ate breakfast there instead rather them my free breakfast.

only 1 night, calm, breakfast nice

Room far too hot - hasn't changed since my last stay 2 years ago. Housekeeping poor - had to ask for tea and milk supplies each day and towels. Bed wasn't made on first day. Bins not emptied. Service in dining room poor.

There was a convention in the hotel during the weekend I was there and things were messier than I assume they usually are. However, I find that the hotel cleaning services were lacking, as trash was always present in the lobby (tables and even on the floor). However, I commend the efforts done so that breakfast time went smoothly for so many people. Staff at check-in were very friendly. I sent an email about 1 month before check-in date and even though it took a while to get an answer, the reply was very satisfactory and all requested changes were in place when we arrived.

I was attending a convention at the hotel. I would’ve rated it a 10 however the hotel’s restaurant’s food left a little to be desired.

The rooms are a bit old. The hotel is often very crowded with large groups of Asian tourists. the elevators and breakfast area are often full of people.

Very impressed with the Events Coordinator, who proved to be flexible, well-organised and efficient. Disappointed with the quality of the breakfast (cold waffles and cold scrambled egg anyone?) Rooms were clean and well-kept. We did have to wait some time at reception, which could have been better-manned to reduce the queues