Novotel Paris East 4 stars

Customer review rating (ALL Rating) 3.5/5 723 reviews

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Description

Hotel extras

  • 4-star hotel in Bagnolet, east of Paris

  • 15 minutes from the center of Paris by metro (line 3)

  • Artisanal MEB restaurant offering gourmet French cuisine

  • 8,200 sq.ft. dedicated space for your meetings and professional events

  • Private undercover car park to simplify your travel plans

Our accommodation(s)

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Hotel location

Novotel Paris East

1 Avenue de la Republique
93177 BAGNOLET
France

GPS:48.863202, 2.414708

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

La Manufacture MEB

The Manufacture MEB restaurant delights your palate with carefully prepared, simple and gourmet dishes. In a setting bathed in natural light, enjoy tasty dishes without leaving your hotel in Bagnolet.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.5/5  723 reviews

TripAdvisor Rating  3.0/5  2,447 reviews

Customer review rating 0.5/5

Tina Business - Confirmed reviews ALL

I paid in full in advance. When I checked out, I noticed my credit card was charged euros 250 and cannot get refunded as they don't acknowledge they made a mistake. And also they claimed they will send me the bill via email but I have not received it. I asked to get a print of the bill but they told me it would take a long time and better not to wait for it

Not as expected

Customer review rating 2.0/5

Abdelkader M. Friends - Confirmed reviews ALL

1- being forced to pre-authorize 40% of the amount I have paid to book my stay, for guarantee " in case of any damage, i cause". The gentleman at my checkout confirmed that I should not do it. 2- I booked twin bedroom to find out that I have a double bedroom. (I was tired of making a further request as I was trying to explain to the lady at the check-in counter that the pre-authrozation should not be done). 3- less options in breakfast, for a 4* hotel. However, I appreciate the gesture of offering the chocolate and the welcome letter.

Dear Mr. M., Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Regarding the pre-authorization, we would like to clarify that it is a standard procedure to cover any potential damages, although we are sorry for the miscommunication. We have duly noted your concerns about the room type and breakfast options, and we will address them with the respective teams. We are glad you appreciated the gesture of the chocolate and welcome letter. Your comments are valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back and provide you with a more seamless experience. Warm regards, Novotel Paris Est

Good Location, Amazing staff

Customer review rating 4.0/5

Yusuf Families - Confirmed reviews ALL

The location was great and the staff amazing. I found having breakfast end at 9:30 was extremely unusual.

Dear Yusuf, thank you for your positive review. We are delighted to hear that you enjoyed our great location and amazing staff. We appreciate your feedback regarding the breakfast timing and will take it into consideration. Looking forward to welcoming you back soon. Best regards, Novotel Paris Est

Worst Hotel

TripAdvisor rating 1.0/5

Hayley C TripAdvisor review

Disgusting hotel Cockroaches in the room that we see one crawl in her whilst sleeping Poo stains on sheets Staff laughed in my face when I told them Eventually changed our room which was no better but left us in the corridor until 1am after travelling with children

VERY GOOD STAY

Customer review rating 4.5/5

Amara D. Couples - Confirmed reviews ALL

THE CUSTOMER SERVICE WAS OUTSTANDING

Dear Amara D., Thank you for your kind words about your stay with us. We are delighted to hear that you enjoyed our outstanding customer service. We look forward to welcoming you back soon. Best regards, Novotel Paris Est

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Other web-users rate our hotel

  • 437 reviews 7.2/10 Location
  • 921 reviews 4/10 Room
  • 801 reviews 6.6/10 Service
  • 18 reviews 7.8/10 WiFi
  • 418 reviews 4.2/10 Comfort
  • 373 reviews 3.2/10 Cleanliness
  • 340 reviews 5.6/10 Breakfast
  • 74 reviews 9.2/10 Bar

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