Novotel Paris East

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Novotel Paris East 4 stars

Customer review rating (ALL Rating) 3.5/5 380 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 15 minutes from the center of Paris by metro

  • 26,910 sq. ft. (2,500 m²) of meeting space with a 600-seat conference hall

  • Fast access to Roissy and Orly airports

  • Fitness center

  • Restaurant open

Hotel location

Novotel Paris East

1 Avenue de la Republique
93177 BAGNOLET
France

Telephone +33 1 49 93 63 00

Fax +33 1 43 60 83 95

Contact email

  • BAGNOLET:  76 GALLIENI

  • BAGNOLET-GALLIENI-GAGNY-POINTE D:  221 GALLIENI

  • CHATEAUX DE VINCENNES-PANTIN-RAY:  318 GALLIENI

  • GALLIENI - VAL DE FONTENAY:  122 GALLIENI

  • GAMBETTA-ROSNY-BUIS-PERRIER:  102 BAGNOLET

  • LOUVRE-RIVOLI-BAGNOLET-LOUIS MIC:  76 GENERAL DE GAULE

  • PARIS:  351 GALLIENI

  • PC:  PC2 BAGNOLET

  • LINE N° 3:  LINE N° 3 GALLIENI

  • PORTE DE VINCENNES-PORTE DE LA C:  T3B PORTE DE BAGNOLET

  • By plane

    AIRPORT PARIS CHARLES DE GAULLE At 24km / 14 miles

  • By plane

    PARIS ORLY At 18km / 11 miles

  • By car

    HIGHWAY A1/E15/E19 At 15km / 9 miles

  • By car

    HIGHWAY A3/E15 At 1km / 0 miles

  • By train

    GALLIENI At 0km / 0 miles

  • By train

    GARE DE L'EST At 5km / 3 miles

  • By train

    GARE DE LYON At 5km / 3 miles

  • By train

    GARE DU NORD At 6km / 3 miles

  • By train

    GARE MONTPARNASSE At 9km / 5 miles

GPS:48.863202, 2.414708

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

NOVOTEL CAFE

Our chef at the Novotel Café invites you to discover his traditional cuisine with a modern touch. Enjoy your meals and breakfast in contemporary and bright surroundings.

Our accommodation(s)

With their contemporary and completely modular design, Novotel's spacious rooms are true living areas and can be adapted to suit all requirements. Our 269 sq. ft (25 m²) rooms and are designed for your comfort, with quality bedding, air conditioning, flat-screen TV, safe, room service and bathroom with bathtub or shower. Rooms can accommodate up to 4 people and are ideal for families.

Our guest reviews

Our guest reviews for
Novotel Paris East

100% genuine reviews from our guests

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ALL Rating  3.5/5  380 reviews

TripAdvisor Rating  3.0/5  2,278 reviews

Location was ok

Customer review rating 1.5/5

Dimitris Families - Confirmed reviews ALL

The carpets are not clean enough. The personnel was really good but most of them does nit speak English

Customer review rating 4.0/5

Mm Families - Confirmed reviews ALL

We stayed for 3 nights. We were late for the restaurant first night but were invited anyway. Breakfast were very basic and monotonous and on one day they shorten it by hour without notice so we nearly missed it. Room clean, bed very comfortable. Great localisation near bus stop and metro. EV charger on site.

Rooms were dirty and staff were not welcoming and food was horrible

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

The location of the hotel were really good next to metro and super market, however, our stay at the hotel were horrible the carpet in the room were dirty and the bedsheet and pillow cases had some stair on it which looks like blood. We didnt wanted to put out feet in on carpet and sleep on the bed. The staff were not helpful at all as when complaint they said we dont have another room and I asked if they could get it cleaned but there were no respond. My 6 years old daugther came back with skin allergies do the sleeping in the dirty bed. And what to say for the restuarent - the resturent staff not at all cooperating and the food were disgusting. They were talking to us as we are some kind of criminals. the 4 days were just orfull I will to putting the same review on the trivago and booing .com and recommending everyone not to go to this hotel. I just wasted my money and holiday. Its not 4star hotel the rating is incorrect. JUst coz you have massive lobby doesnot mean its 4 start. The staff at reception was trying to help me at the room and the manager told him not to help in frence in front of me and didnt have any manners to atleast sau hello. I can keep on going on and on and it dont even desver any star.

No hot water unfriendly staff

Customer review rating 2.5/5

Kai Families - Confirmed reviews ALL

Very unfriendly staff, except the manager himself For my request hotel employees did not react. only next day when manager was there they reacted to the problem with hot water which was not corrected at all. I stayed 4 nights without hot water in order to have I had to wait 15 minutes until water gets hot

Normal hotel

Customer review rating 3.0/5

Eugenia I. Families - Confirmed reviews ALL

Our stay was fine but the rooms lack maintenance (no bathroom towels either tea bags), broken shower pomp, awful smell in wc room with no ventilation) and the hotel needs to improve organization during breakfast when there are a lot of people.

Not the level of service I expect from Novotel

Customer review rating 2.0/5

Koen Families - Confirmed reviews ALL

Hello, Before arrival, I did the online Check in, but when arriving reception asked me everything again, so absolutely no point in doing an Online check-in. Upon arrival, beds (sofa beds) were not prepared for the kids and we notified reception around 15:00, still not ready by 21:00 and had to ask again. When the beds were ready, we noticed stains on the blankets and sheets (even blood stains). Breakfast buffet was mostly empty, the arrival of new croissants and "pains aux chocolat" took very long, asked staff about it, they just don't care. Overall food quality for breakfast is poor.

Disappointing

Customer review rating 2.0/5

Olesia Families - Confirmed reviews ALL

We booked a room with a sofa and a double bed which was on the picture on the hotel website but when we arrived in was a much smaller room and just with two single beds together and no sofa. The kettle lid was broken. On the last day of our stay all the plugs were not working and I was unable to charge my phone, blow dry my hair or have tea. When I went down to tell the reception they said they will send a technician up but no one came… We stayed in this hotel before many times and had a better experience so we were disappointed to see the quality of our room after coming back to this hotel.

Dear Sergiy K., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabrice KAROLEWICZ General Manager

Hotel is fine - breakfast real disaster

Customer review rating 3.0/5

Ch Families - Confirmed reviews ALL

The hotel is fine in itself, close to Metro station. Parking place available, but beware for medium or large cars, entrance is rather narrow. Breakfast was a real disaster, really nothing available: coffee machines not producing milk, hot water, 1 machine on 3 usable, crumbled eggs, normal eggs, sausages, bread, pain au chocolat, etc. etc. al gone, we had to made our table ourselves, pick up fork, knifes, spoons from left over tables, incredible! why to pay 15 euro per person for 2 squeezed croissants and a coffee?????

Dear Christophe H., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabrice KAROLEWICZ General Manager

Well located for our needs

Customer review rating 2.5/5

Ss Families - Confirmed reviews ALL

Friendly helpful staff. However family rooms are very small with less space to move around.

Dear Rama S., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie

Well Located

Customer review rating 4.0/5

Ahmed A. Families - Confirmed reviews ALL

Hotel is Nice , Clean , rooms were small but perfect fit for a comfort sleep , hotel is very close to bus line 351 from/to CDG Airport as well as Metro line 3 , choose it if you need to have some quit and calmness time , best for families

Dear Ahmed We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Idriss.

Close to the subway station

Customer review rating 2.5/5

Philippe Families - Confirmed reviews ALL

The hotel is close to a subway station. Staff is great and that saved our stay. Otherwise the hotel needs a renovation. The rooms and corridors are old. Breakfast is the worst I had from a Novotel and we were in a crowded room we’re we felt unsafe with no social distancing in this complicated period.

Dear Philippe, Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Idriss.

Good stay

Customer review rating 4.0/5

Jk Families - Confirmed reviews ALL

Due to the road constructions, hard to find hotel parking enterence.Same breakfast for continues days.

Dear JK, We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Idriss.

Hotel needs refurbishing

Customer review rating 1.5/5

Linh S. Families - Confirmed reviews ALL

We stayed 2 nights in a Family room, the room was quite old (especially toilets, bathroom). We had breakfast: stained mugs of coffee or tea were among the clean mugs (no check is being done?); very poor choice of tea. It took us more than an hour to find the correct entry to the parking due to a deviation and a close entry to the parking. It would have been helpful to put the map of the deviations and how to access the parking on your website and sent to your visitors (since it is available at reception). Overall we will not be back in this hotel.

Dear Linh S., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Idriss.

Good stay

Customer review rating 4.0/5

Ronke O. Families - Confirmed reviews ALL

The hotel is in a very good location and the breakfast was the best. The only problem I had was the toilet it was clean but has a very bad smell coming out to the room. They should try and see what causes the odour.

Dear ronke , We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

Customer review rating 3.5/5

John Couples - Confirmed reviews ALL

The hotel is very close to the metro station.

Dear John, We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Idriss.

Bad service

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Unable to get water bottles after a long day out and had to buy €3.50 just for a bottle of water instead of getting a bottle from the front desk. There was also construction at the entrance so it was difficult to find the entrance to the hotel. Otherwise, everything else was ok.

Please renovate this hotel asap!

Customer review rating 3.5/5

Family W. T. K. Families - Confirmed reviews ALL

Dear Madam/Sirs, we - a family with two k., - were quite happy to stay in this hotel for two nights at the beginning of November 2021. The hotel is well situated within a couple of minutes from a metro station. Unfortunately, there are some disadvantages as well: 1. This hotel shall be renovated asap! 2. Our room was not prepared for us although we have booked a room with two k.. Our children shall wait till the room was prepared. 3. The shower doesn't work properly. 4. A lamp has been missed in a wardrobe. 5. A breakfast was some expensive, but unfortunately a bit poor: no bread, no vegetables, only a limited amount of juice. 6. The tablecloths were not cleaned. 7. There were a limited number of parking places. 8. I had to wait quite long for check-in

Customer review rating 1.0/5

Rositsa Families - Confirmed reviews ALL

Rude staff, tv not working, dirty bathroom, slow internet.

Tremendous

TripAdvisor rating 5.0/5

Haydn H Families - TripAdvisor review

Easy , quick check in. Friendly advice form receptionist. Great room. WE had a junior suite - 2 adults 2 teenagers. Clean, plenty of space. modern. Good breakfast. Easy and quick check out. Friendlybar staff.No complaints whatsoever. Added to our stay in this wonderful city

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Paris Est. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Regards Samia Guest Relation

Business Meeting Novotel Paris Est

TripAdvisor rating 3.0/5

Camper17099152143 Business - TripAdvisor review

The hotel tries very hard, but it is a little bit old mess. beds, food, bar is good though. Airco functions only moderate. Meetings rooms are old, not fresh, and the one that we used had no airco. temperature rose above 28degrees

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