Novotel Paris East Hotel 4 stars

Initially given twin room when booked a double but reception staff very helpful and sorted for me

Overheated room that could not be regulated at all, when I complained help was promised but nothing changed, quite chaotic conditions. All in all no Novotel quality

Eurostar to Paris, one night at the hotel for a conference which was at the hotel.

Easy , quick check in. Friendly advice form receptionist. Great room. WE had a junior suite - 2 adults 2 teenagers. Clean, plenty of space. modern. Good breakfast. Easy and quick check out. Friendlybar staff.No complaints whatsoever. Added to our stay in this wonderful city

Room was OK I forgot my toothpaste and call reception. I was sent to a machine in the toilette which was empty. I left 1 day before and request for an invoice. I was told I will receive by email and not to worry (I was insisting to leave with my invoice). As of today, no invoice received by email of course !!!

Hôtel design is old Staff at reception is not welcoming

The airconditioning did not work/made it cool, so the nights wee very warm and sleeping was difficult. We reported this, but the promised fix did not occur without any message about that. This problem was present in three rooms.

Poor room features, bad internet, nightmare breakfast.

Nothing was "wow". Breakfast not at the expected quality, Shower not working properly, confusion... not what one expect from a 4 star hotel

I stayed at the Novotel Paris Est as part of a meeting, and it was pleasant but not entirely what I hoped for. The check-in process took at least 15 minutes despite the fact that we had checked in online and priority. The queue was a 20-minute wait. The reception tried very hard to look modern, but the furnishings were up to date, and the room looked like I had stepped into the 1990s. Breakfast wasn't the widest selection, but I felt satisfied each day. Unfortunately, the crepes were always cold. The meeting facilities were nice and the staff were helpful in the run up to our event starting.

1. Extremely long check-in 2. Receptionist not sure of the room rate or breakfast included of my reservations 3. Nobody answering when calling reception from the room 4. The worst worst check-out experience

30 minutes waiting to get the key on arrival. Unexplained price, 2 nights 1 rate, the 2 others another one. The shower was not working.... a nightmare

Indian Institute of Public Administration, New Delhi sent four groups to Novotel Paris Est, including the latest group stay from 04 Sept to 07 Sept 2019. We had booking of 87 rooms (approx.). There was no bad feedback in the previous three groups. But in the 04-07 Sept 2019 stay, the feedback is very poor. The facilities were very bad, rooms are not cleaned for 2-3 days, arrogant behaviour of the hotel staff, breakfast was not good, items were limited in the breakfast and rooms allotted were very small and smelly. We had good experience of our group in March 2018, Sept 2018, Feb 2019 but Sept 2019 is really worse. We felt very bad before our group. I don't know whether my feedback will have any impact on Novotel Est Hotel or not but I request you to kindly improve your services and please don't provide such services to any group from any country. Mithun B., Deputy Registrar, Indian Institute of Public Administration, I.P Estate, Ring Road, New Delhi 110002, India, Mobile - +91…

5 star TV, BUT the rest i'll say it's just 3 star level. especially a 18euro breakfast, it's only like 2 start level in actual services.

I did the check-in online but I had to provide documents and signatures in the reception. Bathroom without liquid soap and towels for 4, there were only for 2 people. Long lines for the breakfast and on the first day, all hot dishes were cold, lack of cheese.