Novotel Paris East 4 stars

In general was very good except the key card was not working started from 3rd day and 4th day until check out day. It’s such a hassle to go up to the room, not being able to open the door and need to go back down to the reception. And evening was always short staff and need to wait for at least 10 minutes to fix the key card.

I had trouble with my credit card being used overseas. They refused to allow another card to pay for the room, the concierge made me cancel my booking, then told me I could not make a new booking because the hotel was full. Demanded I make a new booking for another night because they could change the dates on their system, then when the bookings were made told me the bookings were 'non-refundable' and that they could not change the dates in their system which resulted in my card being charged over $1000 for rooms I could not use. Then the manager stepped in and told me I never should have been told to cancel my original booking, now been told to make new bookings, but refused to refund the money paid because of their concierge's incompetence. On top of that, the manager told me I was stupid for following their concierge's instructions to cancel and make new bookings in the first place.

It’s like the reviews say — worn out, not fancy, full of bus travelers. Room is very basic with twin beds and a thin foam mattress. Sink and bathroom were adequate. But, it was worn out. Pieces of the bathtub are missing (drain plug is just sitting out and part of the drywall is damaged). But, everything worked and hot water & pressure were good. Overall: It seemed adequate. But, no one would book this hotel if it wasn’t included on a tour. Bad location in rough area, worn out rooms, crowded. I wouldn’t recommend. Better to pay $100 more and get nicer accommodations.

The room was of an adequate size. Fridge, water cooker, etc supplied. The toilet being seperate is also a big plus. However we would have liked a power outlet in the bathroom and toilet brush by the toilet.

I knew from previous reviews that this was a bad hotel. But I was shocked at how much worse the experience actually turned out to be. I had no choice because this was the hotel where the convention I was attending took place. All the other convention participants I spoke to told me that they were having the same awful experience as I did. The hotel is next to a busy highway and so the rooms are super noisy the entire day and night. The walls are paper-thin and you can hear the other guests next door. The hallways stank due to the trashcans they didn't empty. Some people at the convention even fainted because of how hot it got due to the air-conditioning not working properly. They don't even care that they are awful. The bathroom in my room seemed to have been constructed by a bunch of raccoons high on meth! There were spatters of everything and stains of various colors on pretty much any surface. I had to ask them to fix 3 lights that were broken/burnt as well as the sink drainage that was blocked. The shower gel bottle in the shower was empty. When I asked them to fix the air-conditioning that only made loud noise without cooling, they sent a technician who pretended to fix it and promised me it would cool in 30 minutes, but nothing changed and it was warm all night. The lavatories on the ground and first floors were dirty and broken. This hotel ruined my experience at the convention.