Novotel Paris Est Centre De Conference 4 stars

Customer review rating (ALL Rating) 3.5/5 787 reviews

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Novotel Paris Est Centre De Conference - Image 1
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1 Avenue de la Republique, 93177 BAGNOLET, France

Description

Hotel extras

  • 4-star hotel in Bagnolet, east of Paris

  • 15 minutes from the center of Paris by metro (line 3)

  • Artisanal MEB restaurant offering gourmet French cuisine

  • 8,200 sq.ft. dedicated space for your meetings and professional events

  • Private undercover car park to simplify your travel plans

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room with a double bed

Photo out of - Classic room with a double bed

For a romantic break or to enjoy more space during a business trip, opt for the Classic Room with a double bed. Flat-screen TV, WIFI, desk and double glazing: it offers all the essential comforts.

Max. number of persons
2
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Computer
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room
See availabilities

The Classic Room with two single beds meets your needs for a stay near Paris. For leisure or business: benefit from the pleasant and well-arranged space to relax or work in peace, at any time of the day.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Twin bed(s) x2

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Computer
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Renovated and comfortable, the Superior Room with double bed offers a contemporary and refined space. WIFI, flat-screen TV, desk: enjoy quality amenities for moments of rest or reflection in Bagnolet.

Max. number of persons
2
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Computer
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Superior Twin Room: ideal for stays with family, friends or colleagues. Before a day of discovery or meetings, enjoy a tea or coffee and watch TV, browse the newspaper or reread your notes at the desk.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Computer
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Put your bags down in this cozy Executive Room. Equipped with a double bed and sofa bed, it sleeps up to 3 people. Enjoy small perks like the Nespresso machine, well-being kit and large workspace.

  • Views:

    City View

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Computer
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

A large, ultra-modern suite in Bagnolet. Free mini-bar, Nespresso machine, bathrobes, slippers and a welcoming setting for your well being. The perfect home away from home for two adults and two children.

Max. number of persons
4
Area
From 56 m² / 602 sq ft

Bedding

Double sofa bed(s) x1

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Computer
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Paris Est Centre De Conference

1 Avenue de la Republique
93177 BAGNOLET
France

GPS:48.863202, 2.414708

Telephone
Fax +33 1 43 60 83 95

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 609 rooms
  • 14 rooms for people with reduced mobility
  • 78 family rooms
  • 609 non-smoking rooms
  • 18 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Japanese
  • Portuguese
  • Russian
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Check In & Check-out facilities

  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

33 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Video game area
  • Play area
  • Children''s TV Channels

Well-being

Centre de remise en forme

  • On site
  • On site
  • Indoor parking
  • Private
  • 130 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.8 m / 5.9 ft

  • Parking pricing: 20.00 € 20 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Stairs
  • Electric car recharging units 22 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Park with sand pit

Accessibility

  • Elevators
  • Accessible parking

LA MANUFACTURE MEB

Photo out of - LA MANUFACTURE MEB

Open weekdays only, La Manufacture offers a seasonal menu that's regularly updated to keep things interesting. Whether for lunch or dinner, our team will be delighted to give you a warm welcome.

Cooking style
French
Chef name
Beades José
Capacity
104
Accessibility
Accessible service
1 Avenue de la Republique, 93177 Bagnolet, France
Telephone +33 1 49 93 63 64
Menu PDF
Find out more and book
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday Closed
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Vegetarian menu

Open weekdays only, La Manufacture offers a seasonal menu that's regularly updated to keep things interesting. Whether for lunch or dinner, our team will be delighted to give you a warm welcome.

Book

At La Fabrik, we welcome you in a warm and relaxed setting, ideal for sharing a drink with friends or enjoying our snack menu. Guests can enjoy free billiards, foosball and a giant screen for events!

Four choices to suit your needs: the Early Bird light option, served at reception 4am-6am; the City Breakfast at the bar, with hot drinks, unlimited croissants, fruit and orange juice; a buffet in the restaurant; continental breakfast in your room

For a work-out or after a day in the city, use the modern equipment in our fitness center. Running, cycling, boxing or fitball: exercise in the comfort of your hotel in eastern Paris.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  787 reviews

Customer review rating 3.0/5

Ujjwal M. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Yeboah Y. E. Families - Confirmed reviews ALL

Customer review rating 2.0/5

Warren A. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Madeleine A. Families - Confirmed reviews ALL

Dear Madeleine, Thank you very much for your feedback ! We are delighted to hear that you had a comfortable stay and that you were pleased with the warm welcome from our team, both at Reception and from our housekeeping staff. It is lovely to know that you would happily stay with us again. We look forward to welcoming you back on your next visit to Paris ! The Novotel Paris Est Conférence Centre Team

Customer review rating 1.5/5

Donna S. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your experience. We are pleased to hear that you appreciated the friendliness and helpfulness of our team, and we will be sure to pass on your kind words to our maintenance technician. However, we are sincerely sorry for the inconvenience you experienced during your stay, particularly with the difficulties accessing your room. We fully understand how frustrating this must have been, especially on the morning of your departure. Regarding the lifts, some were temporarily out of service while essential maintenance work was being carried out. Please accept our sincere apologies once again for the inconvenience caused. We hope to have the opportunity to welcome you back and provide you with a much smoother experience. The Novotel Paris Est Centre de Conférence Team

Customer review rating 5.0/5

Yeboah Y. E. Families - Confirmed reviews ALL

Kind and supportive staff

Customer review rating 2.0/5

Warren A. Families - Confirmed reviews ALL

Overall, I expected considerably more from this hotel. Before our stay, I emailed the hotel four times with exactly the same message and did not receive a single reply. I even wrote the email in French to make things as straightforward as possible, but still received no response. This was a disappointing start before we had even arrived. When we arrived, we were slightly early and simply wanted to leave our car in the underground car park for a few hours before checking in. This has never been an issue at other hotels I have stayed at. Although we were eventually allowed to do so, the lady on reception made it feel as though she was doing us a significant favour. It was a rather off-putting first impression. The biggest issue during the stay was the air-conditioning. There was effectively no temperature control in the room. The temperature dial appeared to have been disabled and simply spun freely, meaning the only options were to have the air-conditioning switched on or switched off. Even when it was on, the room remained far too warm. I completely understand why hotel windows may need to be restricted for safety reasons, but if guests cannot open the windows to allow fresh air into the room, this needs to be compensated for by an effective climate-control system. Unfortunately, that was not the case here. The room was uncomfortably warm and there was no practical way to cool it properly. For a hotel of this standard, I would expect guests to be able to control the temperature of their own room. The food offering was another disappointment. There were two places within the hotel where we could order food, and I should emphasise that the staff serving us were fantastic. However, the actual choice of food was exceptionally limited. There seemed to be only around three main meal options, with very little choice that was particularly suitable for children. For a hotel catering for families, I would expect a significantly more comprehensive menu. There were some positives. Having easy access to ice and cold water in reception was very welcome, particularly given how warm the room was, and the on-site gym was a useful facility. Unfortunately, however, the overall experience did not match my expectations for a hotel of this rating. We had stayed immediately beforehand at a hotel with considerably fewer stars, yet that hotel was cleaner, more comfortable, had excellent air-conditioning and offered a much wider and more child-friendly food menu. The staff we dealt with in the food and beverage areas were excellent, but the poor communication before arrival, the uncomfortable room temperature, the limited food choices and the initial reception experience meant that this stay fell well short of what I expected.

Customer review rating 5.0/5

Madeleine A. Families - Confirmed reviews ALL

Staff were kind and helpful including housekeeping staff. Comfortable stay with good transport links, would come back again.

Dear Madeleine, Thank you very much for your feedback ! We are delighted to hear that you had a comfortable stay and that you were pleased with the warm welcome from our team, both at Reception and from our housekeeping staff. It is lovely to know that you would happily stay with us again. We look forward to welcoming you back on your next visit to Paris ! The Novotel Paris Est Conférence Centre Team

Customer review rating 1.5/5

Donna S. Families - Confirmed reviews ALL

The staff were very friendly and helpful. Unfortunately the state of the hotel let it down. Only x2 of the lifts worked and we got locked out of our room twice. The first time was at approx midnight after we had returned after a day out. We were very tired.The maintance person was called and he had change the batteries in the door mechanism. The second time it happened was the morning we were leaving. We were locked out for about 45 mins. This made us late for the activities we had planned that morning. Also, I had my 72 year old mother with us whilst trying to deal with it. The maintence person was very friendly and helpful and it was not his fault. He was busy doing other jobs.

Dear Guest, Thank you for taking the time to share your experience. We are pleased to hear that you appreciated the friendliness and helpfulness of our team, and we will be sure to pass on your kind words to our maintenance technician. However, we are sincerely sorry for the inconvenience you experienced during your stay, particularly with the difficulties accessing your room. We fully understand how frustrating this must have been, especially on the morning of your departure. Regarding the lifts, some were temporarily out of service while essential maintenance work was being carried out. Please accept our sincere apologies once again for the inconvenience caused. We hope to have the opportunity to welcome you back and provide you with a much smoother experience. The Novotel Paris Est Centre de Conférence Team

Customer review rating 1.5/5

Ruth W. Families - Confirmed reviews ALL

The car park was a nightmare to find, I resent paying €20 for the privilege when already paying for the room itself. The car park is not good if you have a wide car if you like your alloys. The room was basic, the bathroom was in a poor state, the pull out beds for the children were extremely uncomfortable. It was hot in the room, there was a plug in fan which didn’t offer much and was incredibly noisy.

Dear Ruth, We are sorry that your stay did not meet your expectations and regret the inconveniences you experienced. As our car park is part of an older building, its layout can indeed be less suitable for larger vehicles. We understand that this may have made parking uncomfortable for you. We also take note of your comments regarding the bathroom and the comfort of the extra beds, and will share them with the relevant teams. Regarding the temperature in your room, as our hotel is air-conditioned, we will ask our Maintenance team to check that the air conditioning is working properly in the room concerned. Thank you for taking the time to share your feedback. We hope to have the opportunity to provide you with a better experience in the future. Kind regards, The Novotel Paris Est Centre de Conférence Team

Customer review rating 1.5/5

Felix L. Families - Confirmed reviews ALL

Online checked in in advance, was told we were upgraded to executive room. Room was not ready and was set up for one. We are a family of four, front desk person said they will arrange for the sofa bed to be made, we went out for dinner and said any time they can come set the room. They never did. Had to call the front desk at around 9pm then the staff came to make just the bed, we had to ask for extra towels, pillows etc… you’d think they would have worked that one out for themselves… I’m sure a party of one would have been fine with the slightly dirty and worn room, for us I don’t think a return visit will be any time soon.

Dear Felix, We are sincerely sorry to learn that your stay did not meet your expectations. The room upgrade was intended to enhance your experience, and we regret that it instead became a source of disappointment. We completely understand your frustration regarding the room preparation. The sofa bed should have been made up before your return, and all the amenities and towels required for a family of four should have been provided without you having to request them. Please accept our sincere apologies for this lack of coordination. We truly value your feedback and hope to have the opportunity to regain your trust and welcome you back for a much more enjoyable stay. Kind regards, The Novotel Paris Est Centre de Conférence Team

Customer review rating 0.5/5

Hera M. Families - Confirmed reviews ALL

Very unpleasant.

Dear Mr m., Thank you for sharing your feedback. We are truly sorry to hear that your stay did not meet your expectations. We would appreciate the opportunity to better understand the issues you encountered and the inconveniences you experienced during your stay. Could you please contact us at em… with more details about your experience? This will allow us to investigate further and take the necessary actions. We look forward to hearing from you. Kind regards, The Novotel Paris Est Centre de Conférences team

Customer review rating 1.0/5

Sandeep D. Business - Confirmed reviews ALL

Stayed in June 2026 and as soon as I walked in I noticed the temperature in the lobby was warmer than expected. Check in process was normal and went to my room which was extremely warm despite the AC being on. Looks like the AC in the hotel is old and does not operate well on hot days. There was no complimentary water or fan provided to compensate for the warm room. The toilets downstairs are locked and you have to swipe the room pass to get in. Wouldn’t be a problem if the door lock worked. It looks like there is a 50/50 chance of getting into the toilet. Never encountered this setup during the day and I did notice others struggling to get in too. My colleague who was staying at the same time also had a broken shower handle so they couldn’t reduce the water temperature. On checkout, the experience didn’t improve. There were 4 members of staff on the desk and only one customer being checked out. One lady was constantly on the phone and the other two were busy with paperwork. Reluctantly one person checked me out and he encouraged me to drop the key off to the quick checkout box. I had to tell him I needed a receipt at which point he checked me out. Overall the stay was poor. Most staff were lazy and didn’t go out of their way to help. The bar man was friendly and helpful but I was surprised they shut before midnight and turned the tv off during a football World Cup game. I would never stay at this hotel again.

Dear Sandeep, Thank you for taking the time to share your detailed feedback. We are sorry that your stay did not meet your expectations. Regarding the thermal comfort of our rooms, we would like to clarify that all of our rooms are equipped with air conditioning. During the period of exceptionally hot weather, its effectiveness may have been less noticeable in some rooms. Fans were also available from Reception, subject to availability. We have also taken careful note of your comments regarding the ground floor toilets, the equipment in your room, and your experience at check-out. Your feedback has been shared with the relevant teams so that the necessary checks and improvements can be carried out. Finally, we are pleased to read that you appreciated the service provided by our bartender. With regard to sporting events, our bar broadcasts all matches during its opening hours, with extended opening times for French national team matches when required. Please accept our sincere apologies for your experience. We hope to have the opportunity to regain your confidence during a future stay. Kind regards, The Team at Novotel Paris Est Centre de Conférence

Customer review rating 0.5/5

Shutsha O. Business - Confirmed reviews ALL

The AC in my room was not functional during my stay and I was not offered any explanation nor a compensation as it should be a standard feature. It was compounded the fact it was during an extreme heat wave in Paris.

Dear Shutsha, We are sincerely sorry that your stay did not meet your expectations. Unfortunately, your stay coincided with an exceptional period of very hot weather. Although our air conditioning system remained operational, some rooms, particularly those with greater sun exposure, may have offered a lower level of thermal comfort than usual. As a precaution, we have asked our technical team to inspect the air conditioning system in the room concerned. We also regret that the explanations provided during your stay did not meet your expectations, and we apologise for the lack of communication. We hope to have the opportunity to welcome you back under better circumstances. Kind regards, Novotel Paris Est Centre de Conférence

Customer review rating 0.5/5

Gurtej S. P. Families - Confirmed reviews ALL

Worst ever dirty towels dirty washroom ac doesnt work Mnever stay here this hotel is a cheat i stayed with them on 27thjune 2026 when i a made the booking i was told the hotel had airconditioning. But after checkout i found out nothing was working i tried repeatedly to reason witth them to get a refund but nothing the whole night we couldnt sleep and the next morning when i wanted to see the manager i was told the manager is not there and then the front office tried to intimidate me. My reservation was under the name of gurtej S. P. check in 27th june check out 28 th just last hope that they might refund our money

Customer review rating 1.5/5

Dennis B. Business - Confirmed reviews ALL

The hotel is located well for business purposes, but overall the hotel is outdated. The rooms are old, outdated and expensive for what you get. Airconditioning was broken when I arrived in the middle of a heat wave. The lifts cannot handle the amount of people. Friendly staff and good restaurant and breakfast, but overall disappointing for the price you pay.

Bonjour Dennis, Nous vous remercions d'avoir pris le temps de partager votre retour. Nous sommes heureux que vous ayez apprécié l'accueil de nos équipes, notre restaurant ainsi que le petit-déjeuner. Nous regrettons toutefois que votre séjour n'ait pas pleinement répondu à vos attentes. L'épisode de canicule exceptionnel survenu durant cette période a pu impacter le confort de certaines chambres. Afin d'apporter davantage de confort à nos clients, des ventilateurs étaient mis à disposition à la réception, dans la limite des stocks disponibles. Nous sommes également désolés que l'état de la chambre ainsi que l'attente aux ascenseurs aient terni votre expérience. Nous vous remercions pour vos remarques, qui nous aident à poursuivre l'amélioration de nos prestations. Bien cordialement,

Customer review rating 0.5/5

Lucie P. Families - Confirmed reviews ALL

Dear Novotel Customer Service, I am writing to express my disappointment regarding my stay at your hotel yesterday. Before making my reservation, I specifically called the hotel to confirm that the air conditioning was working, as Paris was experiencing extremely high temperatures. I was clearly told over the phone that the highest temperature in the rooms was 22°C. Based on this assurance, I proceeded to book the room online. When I arrived at the hotel, before completing the check-in, I asked the receptionist again to confirm that the room would be cool. The receptionist looked me in the eye and assured me that all rooms had been checked and were at 21°C. Trusting this information, I paid for the room. However, when we entered the room, it was unbearably hot. Using our phones to measure the temperature, we found it was approximately 37°C. It was immediately obvious that the air conditioning was not functioning. This was one of the worst customer service experiences I have ever had. I had asked the same question twice, and on both occasions I was given information that was simply false. Although I appreciate that the room charge was refunded, this did not compensate us for the consequences of the misinformation. We had travelled to your hotel by Uber, costing over €20, because we were due to attend a wedding just two hours later. Instead of getting ready as planned, we had to urgently find another hotel with functioning air conditioning, pay for a second Uber to get there, and check in all over again. As a result, we arrived at the wedding approximately one hour late. These additional expenses and the disruption to our day were entirely caused by the inaccurate information provided by your staff. I therefore request reimbursement of both Uber journeys, as these costs would never have been incurred had your staff provided accurate information before I booked or checked in. I would appreciate a prompt response to this matter and look forward to hearing from you as soon as possible. Kind regards, Lucie

Dear Lucie, Thank you for taking the time to share your feedback. We are sorry that your stay did not meet your expectations. We have carefully reviewed your comments and have contacted you directly by email with a detailed response. Thank you once again for your feedback, which helps us to continually improve the quality of our services. Kind regards, Novotel Paris Est Centre de Conférence

Customer review rating 1.0/5

Andre F. Couples - Confirmed reviews ALL

The air conditioning didn't work; we asked if anything could be done, but were told there was nothing that could be done to improve the situation. It was a terrible experience because it was extremely hot.

Bonjour Fomento , Nous regrettons que votre séjour n'ait pas été à la hauteur de vos attentes et sommes désolés des désagréments que vous avez rencontrés. Les conditions météorologiques exceptionnelles de cette période ont malheureusement pu rendre le confort de certaines chambres moins satisfaisant. Afin d'accompagner au mieux nos clients durant cet épisode de fortes chaleurs, des ventilateurs étaient disponibles à la réception, dans la limite des stocks. Nous sommes également navrés que la prise en charge de votre demande n'ait pas répondu à vos attentes. Nous vous présentons nos sincères excuses pour cette expérience et vous remercions d'avoir pris le temps de partager votre retour. Bien cordialement, Novotel Paris Est Centre de Conférence

Customer review rating 3.5/5

Eduardo L. Couples - Confirmed reviews ALL

The executive room was of a reasonable size and maintained adequately. Biggest issue was the poor hair dryer, twice reported and promised they will send a “technician” to look at it but didn’t turn up. Another note aside is the terrible service at the restaurant; almost 1.15hrs waiting for a dish to be served (simple stake and mush potatos).

Bonjour L., Nous vous remercions d'avoir partagé votre expérience et sommes heureux que vous ayez apprécié le confort ainsi que l'entretien de votre chambre. Nous regrettons en revanche que le suivi de votre demande concernant le sèche-cheveux n'ait pas été assuré comme il se devait. Nous sommes également désolés que l'attente au restaurant ait été aussi longue et n'ait pas répondu à vos attentes. Nous vous présentons nos sincères excuses pour ces désagréments et vous remercions pour vos remarques, qui nous permettent de poursuivre l'amélioration de nos services. Bien cordialement, Novotel Paris Est Centre de Conférence

Customer review rating 0.5/5

Milankumar R. G. Business - Confirmed reviews ALL

This has been one of the most pathetic hotel experiences I have ever had. The air conditioning in the room was not working, and despite multiple complaints over several days, no one came to fix it. The lifts were frequently out of service, causing huge inconvenience in an already overcrowded hotel. The breakfast area was completely unhygienic, with flies running all over the food and dining area. Basic cleanliness standards were clearly not being maintained. Calling reception was a waste of time as no one answered the phone, and there was absolutely no response or follow-up after repeated complaints. To make matters worse, the restaurant staff seemed irritated whenever we requested basic items such as plates or cutlery, often making faces and behaving as if they were doing us a favor. Customer service was practically non-existent. The hotel was overcrowded, poorly managed, unhygienic, and showed no concern for guest comfort or complaints. I would not recommend this hotel to anyone and will never stay here again. A truly disappointing and unacceptable experience.

Dear Milankumar R., We are truly sorry to read about your experience and regret that your stay left you with such a negative impression. The exceptional heatwave during your stay unfortunately affected the comfort of some rooms. To help our guests cope with these unusual weather conditions, fans were available at the reception, subject to availability. We are also sorry to learn that several aspects of your stay, including the responsiveness of our teams, the breakfast experience and the service you received, did not meet your expectations. This is certainly not the experience we aim to provide, and we sincerely apologize for the disappointment caused. Thank you for taking the time to share your feedback. It helps us identify the areas where we need to improve. Kind regards, Novotel Paris Est Centre de Conférence

Customer review rating 2.0/5

Susanna P. Families - Confirmed reviews ALL

The room needs renovating, especially the bathroom. At breakfast there was not much for the kids to eat (e.g. slice of cheese for toast).

Dear Susanna, Thank you very much for your feedback. We understand your comments regarding the condition of the room, in particular the bathroom. The hotel is currently undergoing a refurbishment programme, however, as it comprises 609 rooms, this work is being carried out progressively. Regarding breakfast, we would like to highlight that we offer a variety of products, including pastries, cereals, spreads, fruit and yoghurts, which are generally well suited to children. We hope to have the opportunity to welcome you again in the future. Kind regards, Novotel Paris Est Centre de Conférence

Customer review rating 5.0/5

Himanshu B. Business - Confirmed reviews ALL

VERY GOOD EXPERIENCE

Dear Himanshu, Thank you for your positive feedback. We are delighted to hear that you had a very good experience and appreciated our services. Your satisfaction is our priority, and we hope to welcome you back in the future. Best regards, Novotel Paris Est Centre de Conférence

Customer review rating 0.5/5

Andreas H. Business - Confirmed reviews ALL

Unfortunately, the hotel left a very poor impression. We stayed in an Executive Room, but the included minibar was empty when we checked in. After a brief phone call to the front desk, the minibar was stocked with *one* bottle of water and *one* bottle of Coke—for two people, mind you. The staff member promised to return shortly after I pointed this out to him. However... nothing happened! The treats and the wellness amenities in the bathroom were also missing. The following day, the minibar was not refilled at all, and there was still no sign of the wellness amenities. Verdict: A very disappointing experience—unfortunately, I can only advise against booking an Executive Room. I forwarded this matter to the hotel via Accor's central office—but received no response! Another 14 days passed, and I sent a brief reminder—again, no reaction from the hotel... Perhaps the hotel has closed down in the meantime? Perhaps, in light of this review, someone from the hotel management will finally take the trouble to contact me.

Customer review rating 1.0/5

Alex T. Solo - Confirmed reviews ALL

Room Air con was not working. The first afternoon reception said it was being looked into by an engineer. Second day I checked out a day early as the air con was not switched on.

Dear Alex, Thank you for sharing your experience with us. We are sincerely sorry for the inconvenience encountered during your stay. A technical issue did unfortunately affect the air conditioning system during this period. Despite our team’s intervention, we regret that the situation could not be resolved during your stay. The issue has now been fully rectified. Please accept our sincere apologies. We hope to have the opportunity to welcome you again under better conditions. Kind regards, Novotel Paris Est Centre de Conférence

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