Novotel Paris Est Centre De Conference 4 stars

Customer review rating (ALL Rating) 3.5/5 924 reviews

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Novotel Paris Est Centre De Conference - Image 1
Novotel Paris Est Centre De Conference - Image 2
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Novotel Paris Est Centre De Conference - Image 4
1 Avenue de la Republique, 93177 BAGNOLET, France

Description

Hotel extras

  • 4-star hotel in Bagnolet, east of Paris

  • 15 minutes from the center of Paris by metro (line 3)

  • Artisanal MEB restaurant offering gourmet French cuisine

  • 8,200 sq.ft. dedicated space for your meetings and professional events

  • Private undercover car park to simplify your travel plans

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room with a double bed

Photo out of - Classic room with a double bed

For a romantic break or to enjoy more space during a business trip, opt for the Classic Room with a double bed. Flat-screen TV, WIFI, desk and double glazing: it offers all the essential comforts.

Max. number of persons
2
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Computer
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room
See availabilities

The Classic Room with two single beds meets your needs for a stay near Paris. For leisure or business: benefit from the pleasant and well-arranged space to relax or work in peace, at any time of the day.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Twin bed(s) x2

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Computer
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Renovated and comfortable, the Superior Room with double bed offers a contemporary and refined space. WIFI, flat-screen TV, desk: enjoy quality amenities for moments of rest or reflection in Bagnolet.

Max. number of persons
2
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Computer
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Superior Twin Room: ideal for stays with family, friends or colleagues. Before a day of discovery or meetings, enjoy a tea or coffee and watch TV, browse the newspaper or reread your notes at the desk.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Computer
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Put your bags down in this cozy Executive Room. Equipped with a double bed and sofa bed, it sleeps up to 3 people. Enjoy small perks like the Nespresso machine, well-being kit and large workspace.

  • Views:

    City View

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Computer
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

A large, ultra-modern suite in Bagnolet. Free mini-bar, Nespresso machine, bathrobes, slippers and a welcoming setting for your well being. The perfect home away from home for two adults and two children.

Max. number of persons
4
Area
From 56 m² / 602 sq ft

Bedding

Double sofa bed(s) x1

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Computer
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Paris Est Centre De Conference

1 Avenue de la Republique
93177 BAGNOLET
France

GPS:48.863202, 2.414708

Telephone
Fax +33 1 43 60 83 95

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 609 rooms
  • 14 rooms for people with reduced mobility
  • 78 family rooms
  • 609 non-smoking rooms
  • 18 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Japanese
  • Portuguese
  • Russian
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Check In & Check-out facilities

  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

33 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Video game area
  • Play area
  • Children''s TV Channels

Well-being

Centre de remise en forme

  • On site
  • On site
  • Indoor parking
  • Private
  • 130 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.8 m / 5.9 ft

  • Parking pricing: 20.00 € 20 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Stairs
  • Electric car recharging units 22 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Park with sand pit

Accessibility

  • Elevators
  • Accessible parking

LA MANUFACTURE MEB

Photo out of - LA MANUFACTURE MEB

Open weekdays only, La Manufacture offers a seasonal menu that's regularly updated to keep things interesting. Whether for lunch or dinner, our team will be delighted to give you a warm welcome.

Cooking style
French
Chef name
Beades José
Capacity
104
Accessibility
Accessible service
1 Avenue de la Republique, 93177 Bagnolet, France
Telephone +33 1 49 93 63 64
Menu PDF
Find out more and book
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday Closed
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Vegetarian menu

Open weekdays only, La Manufacture offers a seasonal menu that's regularly updated to keep things interesting. Whether for lunch or dinner, our team will be delighted to give you a warm welcome.

Book

At La Fabrik, we welcome you in a warm and relaxed setting, ideal for sharing a drink with friends or enjoying our snack menu. Guests can enjoy free billiards, foosball and a giant screen for events!

Four choices to suit your needs: the Early Bird light option, served at reception 4am-6am; the City Breakfast at the bar, with hot drinks, unlimited croissants, fruit and orange juice; a buffet in the restaurant; continental breakfast in your room

For a work-out or after a day in the city, use the modern equipment in our fitness center. Running, cycling, boxing or fitball: exercise in the comfort of your hotel in eastern Paris.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  924 reviews

Customer review rating 1.0/5

Bowen L. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Lena B. Friends - Confirmed reviews ALL

Dear Lena, Thank you for your loyalty over the years. We are sorry that your recent stays did not meet your expectations. We are gradually carrying out renovations to improve our guests’ comfort. We also regret the inconvenience you experienced with the lifts and the differences in amenities between your rooms. Your feedback will be shared with the relevant teams so that these issues can be reviewed. Thank you for taking the time to share your experience. We hope to have the opportunity to welcome you back under better circumstances. The Novotel Paris Est Conference Centre Team

Customer review rating 0.5/5

Tarek A. Business - Confirmed reviews ALL

Dear Tarek, Please accept our sincere apologies for an experience that fell short of your expectations, particularly given your loyalty to the ALL Accor programme. After checking with our reception team, I understand that exceptionally high demand on that day significantly limited room availability, especially for last-minute reservations. We regret that this situation resulted in a difference between the room category you had booked and the one assigned to you, as well as a lack of clarity in how the situation was handled. We understand your disappointment and take your feedback seriously. We hope to have the opportunity to welcome you back under better circumstances and provide an experience more in line with your expectations. The Novotel Paris Est Conférence Centre Team

Customer review rating 2.5/5

Madeleine S. Couples - Confirmed reviews ALL

Dear Madeleine, We are pleased that the location of our hotel in East Paris was convenient for your event. We have taken note of your comments regarding the condition of the room and the operation of the lifts. Our lifts are regularly inspected, and your feedback will be shared with our technical team so that the issues you described can be checked. Thank you for taking the time to share your experience. The Novotel Paris Est Centre de Conférence Team

Customer review rating 4.5/5

Emanuela P. Solo - Confirmed reviews ALL

Dear Emanuela, Thank you for your lovely feedback ! We are delighted that you enjoyed your stay at the Novotel Paris Est Conference Centre, particularly the comfort and cleanliness of your room, the friendliness of our team and the variety of our breakfast. We hope to have the pleasure of welcoming you back on your next visit to East Paris ! The Novotel Paris Est Conférence Centre Team

Customer review rating 3.0/5

Lena B. Friends - Confirmed reviews ALL

We have stayed at this hotel for events a lot over the years, but most of the rooms have never been renovated - even though they are in need of it. For a 4 star hotel you should expect more. The elevators are scary, because some of them do what they want and you can get stuck. I booked three rooms, for me and friends, and two of them didn‘t have a fridge - usually every room we booked had one - which was dissapointing. For our stays purpose it was enough, but the hotel rooms do not say 4 stars to me.

Dear Lena, Thank you for your loyalty over the years. We are sorry that your recent stays did not meet your expectations. We are gradually carrying out renovations to improve our guests’ comfort. We also regret the inconvenience you experienced with the lifts and the differences in amenities between your rooms. Your feedback will be shared with the relevant teams so that these issues can be reviewed. Thank you for taking the time to share your experience. We hope to have the opportunity to welcome you back under better circumstances. The Novotel Paris Est Conference Centre Team

Customer review rating 0.5/5

Tarek A. Business - Confirmed reviews ALL

Very disappointing experience. I booked and paid for a higher room category but was downgraded without any refund or compensation. The excuse was that the hotel was fully booked. As an ALL Accor Gold member, I expected much better service and consideration. Unacceptable.

Dear Tarek, Please accept our sincere apologies for an experience that fell short of your expectations, particularly given your loyalty to the ALL Accor programme. After checking with our reception team, I understand that exceptionally high demand on that day significantly limited room availability, especially for last-minute reservations. We regret that this situation resulted in a difference between the room category you had booked and the one assigned to you, as well as a lack of clarity in how the situation was handled. We understand your disappointment and take your feedback seriously. We hope to have the opportunity to welcome you back under better circumstances and provide an experience more in line with your expectations. The Novotel Paris Est Conférence Centre Team

Customer review rating 2.5/5

Madeleine S. Couples - Confirmed reviews ALL

Food was average. room was spacious but slightly shabby. Elevators were terrifying - slow, noisy, doors would open and close weirdly. Was a good choice for me for the convenience of where it was located for the event I was attending, but wouldn't rush back.

Dear Madeleine, We are pleased that the location of our hotel in East Paris was convenient for your event. We have taken note of your comments regarding the condition of the room and the operation of the lifts. Our lifts are regularly inspected, and your feedback will be shared with our technical team so that the issues you described can be checked. Thank you for taking the time to share your experience. The Novotel Paris Est Centre de Conférence Team

Customer review rating 4.5/5

Emanuela P. Solo - Confirmed reviews ALL

I enjoyed my stay at Novotel Paris Est, the room was comfortable and clean, the staff friendly and helpful and the breakfast had plenty of choice.

Dear Emanuela, Thank you for your lovely feedback ! We are delighted that you enjoyed your stay at the Novotel Paris Est Conference Centre, particularly the comfort and cleanliness of your room, the friendliness of our team and the variety of our breakfast. We hope to have the pleasure of welcoming you back on your next visit to East Paris ! The Novotel Paris Est Conférence Centre Team

Customer review rating 1.5/5

Tina H. W. Families - Confirmed reviews ALL

I stayed here with my daughter. We were asked if we wanted seperate bed and we said yes, they then gave us a room with one bed ( but this was a honest mistake, so no problem here ) in the next room where we spent our stay there stains all over: bleach of some sort on the carpet, a white stain on chair and something that looked like blood on the curtain. The bathroom and toilet were separate. In the toilet it had a faint stains on the walls, and the floor in there were really dirty especially the corners. In the bathroom the shower holder was not secure and it looked like it was glued on. One of the lamps by the beds was missing the button to turn it on. And you could hear extremly loudly everytime someone flushed the toilet from the other rooms. We had both good and not so good experience with the staff. But the beds were quite comfy

Dear Tina, We regret that your stay did not fully meet your expectations. Cleanliness and the good condition of our facilities are essential to the experience we aim to provide our guests. Your comments will be shared with the relevant teams so that the necessary checks can be carried out and corrective measures taken. We are nevertheless pleased that you found our beds comfortable, and we thank you for taking the time to share your feedback. Novotel Paris Est Centre de Conférence

Customer review rating 2.0/5

Ashok Y. Couples - Confirmed reviews ALL

Stay was okay but I believe room facilities could have been better if it has like below. 1. Toilet room need a sink to wash hands 2. Bed was giving hissing sound if I just sit/move on it.

Dear Guest, Thank you for sharing your feedback. We are pleased that you appreciated the location of our hotel in East Paris. All our rooms are equipped with a washbasin in the bathroom. However, we are sorry if the room layout did not meet your expectations. We have also taken note of your comment regarding the squeaky bed and will pass this on to our technical team for inspection. We hope to have the pleasure of welcoming you again in the future. The Novotel Paris Est Conférence Centre Team

Customer review rating 2.0/5

Saikul M. Families - Confirmed reviews ALL

Everything is running down . Im platinum guest which supposed to get free stuff on the mini bar . Unfortunately , it was empty upon checked in . I informed different receiptionist more than 6 times during my 4 nights stay . Nothing arrived not even a whisper from them. Single beds are really small and hard , Cleaners never replace tea bags/sugar packets . Lift always broken . Nothing on the positive side . only dissapointment

Dear Saikul, Please accept our apologies for the inconveniences you experienced during your stay. We particularly regret that your repeated requests regarding the minibar were not followed up on. This does not reflect the standard of service we strive to provide to our guests. We have also taken note of your comments regarding the comfort of the beds and the replenishment of in-room amenities. Regarding the lifts, some of them did undergo maintenance last month. We can confirm that they are now all operational. Thank you for your continued loyalty. We sincerely regret that your stay did not meet your expectations. The Novotel Paris Est Conference Centre Team

Customer review rating 5.0/5

Lekhramsing B. Couples - Confirmed reviews ALL

Alles is okee

Dear Guest, Thank you for sharing your feedback ! We are delighted to hear that you had a pleasant stay at Novotel Paris Est Centre de Conférence and hope to have the pleasure of welcoming you back soon. Kind regards, Emilie Novotel Paris Est Centre de Conférence

Customer review rating 5.0/5

Emanuela R. Friends - Confirmed reviews ALL

Splendida

Dear Emanuela, Thank you for your kind words regarding your recent experience at our hotel. We are delighted to hear that you had a splendid stay. Your satisfaction is our priority, and we look forward to welcoming you again in the future. Best regards, Emilie Novotel Paris Est Centre de Conférence

Customer review rating 1.0/5

Luk J. I. Business - Confirmed reviews ALL

My room (1185) was not cleaned. I requested it to be cleaned up to 3 times but nothing happened. Staff didn't seem to care much. In addition, mold all over the bathroom ceiling Only 2 elevators in operation which caused long waiting times, agitated customers and overcrowded elevators.

Dear Luk, I am sincerely sorry for the conditions in which your stay took place. The issues you mentioned, particularly regarding the cleaning of your room and the condition of the bathroom, do not reflect the quality of service I wish to provide to our guests. I have taken note of your comments and shared them with the relevant departments so that the necessary actions can be taken. I am also sorry for the inconvenience caused by the elevators and the long waiting times. Thank you for bringing these issues to my attention. Your feedback helps me identify the areas that require particular attention. Kind regards, Emilie Novotel Paris Est

Customer review rating 3.0/5

Olivier I. Business - Confirmed reviews ALL

My stay was clearly below what I usually expect from a Novotel. The biggest issue was the elevators. Out of four elevators, only one was working during my stay. It was constantly crowded, often with 10 to 15 people waiting or squeezed inside, making access to the rooms frustrating, especially at peak hours. The rooms also feel outdated. Some of them are clearly in need of renovation and do not match the standard normally associated with a 4-star Novotel. On the positive side, the breakfast was good, with a decent selection and quality. Reception was professional, but a warmer welcome and a bit more friendliness would have been appreciated. Overall, this hotel felt well below the usual Accor and Novotel standards. In terms of quality and condition, it was much closer to a 3-star experience than the 4-star rating displayed.

Dear Olivier, Thank you for taking the time to share your detailed feedback. We are sorry that your stay did not meet your expectations. We fully understand your frustration regarding the elevators. Your stay took place during a period of very high occupancy, which unfortunately increased waiting times. We are aware of the inconvenience caused and are currently working on this matter to improve the guest experience. We also take note of your comments regarding the condition of the rooms and the welcome you received. Your feedback is valuable and helps us identify areas for improvement. We are nevertheless pleased to hear that you enjoyed our breakfast. We are once again sorry and hope to have the opportunity to welcome you again under better conditions. Kind regards, The Novotel Paris Est Team

Customer review rating 4.5/5

Rupert B. Solo - Confirmed reviews ALL

Helpful staff. Clean room.

Dear Guest, Thank you for your positive feedback. We are delighted to hear that you found our hotel to be great, and that our staff provided helpful service. Cleanliness is a priority for us, and we appreciate your acknowledgment of our efforts. Goodbye and best regards, Novotel Paris Est Centre de Conference

Customer review rating 1.5/5

Ilias L. Solo - Confirmed reviews ALL

It's the small things: - Only 2 elevators were working; why? The elevator area is not ventilated or air conditioned, so not only the wait was very long (especially with large groups that were staying at the hotel), but it was very hot and I got very sweaty waiting for the elevator - The shower curtain is a bit short, so the floor next to the bathtub gets wet - Water mixing under the shower is not good enough; many times it went from a certain temperature to either colder or hotter, and it's very unpleasant - The TV is nice but it's not a smart TV, which is now the norm everywhere else - No spoon to mix the coffee in the water cup - No plastic bag in the bins (both in the room and the bathroom), so it felt weird for me to throw rubbish (like a banana peel) directly in the bin - The toilet system seems quite old and weak (not powerful enough, so sometimes stuff goes away very slowly) - While checking out, I stood for at least 10 seconds in front of 2 members of desk staff, who were talking about something related to work. But I would expect the desk staff to postpone that discussion to take care of my check out. It's a small detail but it makes the difference. - There is somewhat of a faint and not very pleasant odor in the hotel.

Dear Ilias, Thank you for taking the time to share these detailed comments. We are sorry for the inconveniences you experienced during your stay. The various technical issues you mentioned have been reported to our technical team for further checks. Regarding the elevators, please note that the area is indeed air-conditioned, although the temperature may feel different during periods of high traffic. We have also taken note of your comments regarding the room amenities, including the coffee spoon, as well as your experience at check-out. Finally, please note that our TVs do not currently have Smart TV functionality, but they do offer a wide range of channels. Kind regards, The Novotel Paris Est Team

Customer review rating 4.5/5

Marianne G. Solo - Confirmed reviews ALL

I had a pleasant stay. My executive room was very comfortable and quiet. The staff was pleasant to me.

Dear Marianne, Thank you very much for your kind feedback ! We are delighted to hear that you had a pleasant stay and enjoyed the comfort and quietness of your Executive Room, as well as the warm welcome from our team. We hope to have the pleasure of welcoming you again soon. Kind regards, Emilie Novotel Paris Est Centre de Conférence

Customer review rating 3.5/5

Emil T. Families - Confirmed reviews ALL

Not bad

Dear Emil, Thank you for your feedback. We appreciate your comments regarding the cleanliness of our hotel. We take all concerns seriously and will investigate the odor issue to ensure a pleasant environment for our guests. Best regards, Novotel Paris Est Centre de Conférence

Customer review rating 4.0/5

Michel M. Solo - Confirmed reviews ALL

excellent

Cher Michel, Nous vous remercions pour ce commentaire ! Nous sommes ravis que vous ayez trouvé votre séjour confortable et que notre emplacement ait répondu à vos attentes. Votre satisfaction est notre priorité. Cordialement, Novotel Paris Est Centre de Conférence

Customer review rating 1.0/5

Gal C. Solo - Confirmed reviews ALL

very old rooms. Not well maintained. There were times when hot water just didn't exist. Wi-Fi broke down for an entire night. Ice machine that never works. Disappointing in terms of value for money.

Dear Gal, We are sorry for the various inconveniences you experienced during your stay. We would like to clarify that our teams were carrying out maintenance work on our water system during your stay, which required us to temporarily interrupt the hot water supply for a few hours. Regarding ice, please note that our bar team is happy to provide ice cubes upon request. We have also taken note of your comments regarding the Wi-Fi and shared them with the relevant team for further checks. We hope to have the opportunity to provide you with a more pleasant experience during a future stay. Kind regards, Emilie Novotel Paris Centre de Conférence

Customer review rating 4.0/5

Pegah K. Solo - Confirmed reviews ALL

The hotel is fine. Decent price and conveniently located by a metro. It’s average as far as amenities and don’t expect to find an iron or other niceties in the room.

Dear Pegah, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay and appreciated our convenient location, close to the metro. Regarding the in-room facilities, we have taken note of your comment. Ironing rooms with an ironing board and iron are available on certain floors of the hotel. Should you stay with us again, please do not hesitate to ask our reception team, who will be happy to direct you to the nearest one and assist you if needed. Thank you again for your feedback, which helps us continue to improve the experience we offer our guests. Best regards, Emilie Novotel Paris Est Centre de Conférence

Customer review rating 1.0/5

Daljit K. B. Couples - Confirmed reviews ALL

Room service bad had to ring 6 times for a clean glass no toilet paper

Dear Daljit K., We are sincerely sorry for the level of service you encountered during your stay. The delay in responding to your requests, particularly regarding a clean glass and toilet paper, does not reflect the level of service we aim to provide to our guests. Your feedback has been taken into consideration and shared with the relevant teams so that particular attention can be paid to this type of situation. Please accept our sincere apologies for these inconveniences. We hope to have the opportunity to welcome you again under better conditions. Best regards, The Novotel Paris Est Centre de Conférence Team

Other web-users rate our hotel

  • 404 reviews 7.8/10 Location
  • 1,062 reviews 3.7/10 Room
  • 1,200 reviews 7.4/10 Service
  • 15 reviews 2.5/10 WiFi
  • 537 reviews 3.5/10 Comfort
  • 389 reviews 2.9/10 Cleanliness
  • 346 reviews 4.7/10 Vibe
  • 334 reviews 4/10 Amenities

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