Mercure Paris Gare de Lyon TGV hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 3,350 reviews

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Mercure Paris Gare de Lyon TGV hotel - Image 1
Mercure Paris Gare de Lyon TGV hotel - Image 2
Mercure Paris Gare de Lyon TGV hotel - Image 3
Mercure Paris Gare de Lyon TGV hotel - Image 4
2 place Louis Armand, 75012 PARIS, France

Description

Hotel extras

  • In the heart of Paris, direct link to Orly airport - metro 14

  • Smart TV with Chromecast in the bedroom.

  • Co-working space with a gourmet break.

  • Drinks & delicacies from our Corner Station: on the terrace or take away.

  • Secure luggage storage 24 hours a day (for a fee).

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Paris Gare de Lyon TGV hotel

2 place Louis Armand
75012 PARIS
France

GPS:48.844779, 2.372532

Telephone
Fax +33 1 43 47 41 94

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,350 reviews

Customer review rating 3.5/5

James G. Couples - Confirmed reviews ALL

Dear Mr G, We are pleased that you appreciated our convenient location. However, we are sorry that you were not able to enjoy a seat in our lobby due to the high number of guests at that time. Unfortunately, the current layout of the space does not allow us to add additional seating. Nevertheless, your comment has been noted and will certainly be taken into consideration when we redesign this area in the future. We hope that, despite this inconvenience, the rest of your stay went smoothly and that we will have the pleasure of welcoming you again on your next visit to Paris. Léa - Service Qualité Mercure Paris Gare de Lyon

Customer review rating 4.5/5

Patrick S. Business - Confirmed reviews ALL

Bonjour, En tant que membre ALL Gold, votre fidélité nous est précieuse et nous vous remercions chaleureusement pour votre retour d'expérience. Les retours de nos clients sont une priorité pour nous guider au quotidien, mais également une grande source de motivation. Savoir que nos prestations ont répondu à vos attentes est une véritable satisfaction, et nos équipes restent pleinement engagées à vous offrir un agréable accueil lors de vos séjours. Nous espérons avoir le plaisir de vous recevoir à nouveau lors d'une prochaine escale à Paris. Bien cordialement, Émile - Service Qualité Mercure Paris Gare de Lyon

Customer review rating 4.0/5

Alejandro A. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Lesley W. Couples - Confirmed reviews ALL

Bonjour, As an ALL Gold member, your loyalty is precious to us, and we would like to thank you warmly for sharing your feedback. Our guests' perspective is a top priority in guiding us every day and is also a great motivation for our team. Knowing that our services met your expectations is a true satisfaction, and our teams remain fully committed to providing you with a pleasant welcome during your stays. We hope to have the pleasure of welcoming you back during a future stay in Paris. Best regards, Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 3.5/5

Alicia M. Business - Confirmed reviews ALL

Dear Mrs M, We are pleased to read that you appreciated our location, the comfort of the mattress, and the quality of the shower facilities. However, we sincerely apologize that your arrival experience did not reflect the level of service we strive to provide. Please be assured that your comments regarding the reception experience have been shared with our Reception Manager, who will review them with the team to ensure every guest receives the warm and attentive welcome they deserve. Regarding your arrival, as indicated on our website and in our pre-stay email, check-in is guaranteed from 3PM. While we always do our best to accommodate early arrivals whenever possible, this unfortunately depends on room availability. Concerning breakfast, we appreciate your feedback. Due to operational and service constraints, we are unable to offer food prepared on the spot such as omelettes. However, your comment regarding the fruit selection has been shared with our Restaurant Manager for review. Finally, as an ALL member, your welcome drink voucher is automatically credited to the ALL mobile application and can be presented directly at the bar during your stay. Thank you once again for your valuable comments. We hope to have the opportunity to provide you with a more satisfying experience on your next visit. Léa - Service Qualité Mercure Paris Gare de Lyon

Other web-users rate our hotel

  • 1,544 reviews 9.6/10 Location
  • 1,750 reviews 6.6/10 Room
  • 2,173 reviews 8.9/10 Service
  • 19 reviews 7.4/10 WiFi
  • 994 reviews 4.7/10 Comfort
  • 607 reviews 8.7/10 Breakfast
  • 562 reviews 8.4/10 Cleanliness

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