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Mercure Paris Gare de Lyon TGV hotel 4 stars

TripAdvisor rating 3.5/5 2,653 reviews
Mercure Paris Gare de Lyon TGV hotel
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Hotel extras

  • Very central location: Gare de Lyon, AccorHotels Arena, Bastille, Le Marais, and much more.

  • Parisian transport hub with direct access to your favorite spots: Louvre, Disneyland, etc.

  • Secure 24-hour luggage storage

  • Zen and Cool co-working space

  • A Made in France bed that you'll never want to leave!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Paris Gare de Lyon TGV hotel

2 place Louis Armand
75012
paris
france

Tel: +33969367533

Fax: (+33)1/43474194

Contact email

Check-in from 14h00

Check out up to 12h00

  • GARE DE LYON :   20/24/29/57/61 GARE DE LYON

  • GARE DE LYON 2 :   63/65/87/91 GARE DE LYON

  • GARE ST LAZARE-BIBLIOT.MITTERAND :   14 GARE DE LYON

  • LA DEFENSE-CHATEAU VINCENNES :   1 GARE DE LYON

  • MELUN-ORRY LA VILLE :   D GARE DE LYON

  • ST GERMAIN-BOISSY ST LEGER :   A GARE DE LYON

  • By plane

    PARIS ORLY At 11km / 6.88 miles

  • By plane

    PARIS ROISSY CDG At 25km / 15.63 miles

  • By helicopter

    ISSY LES MOULINEAUX At 10km / 6.25 miles

  • By car

    A1 LILLE BRUXELLES At 6km / 3.75 miles

  • By car

    A4 METZ NANCY At 2km / 1.25 miles

  • By car

    A6 EVRY LYON At 7km / 4.38 miles

  • By train

    PARIS AUSTERLITZ At 1.5km / 0.93 miles

  • By train

    PARIS GARE DE L'EST At 5km / 3.11 miles

  • By train

    PARIS GARE DE LYON At 0.05km / 0.03 miles

  • By train

    PARIS GARE DU NORD At 4.5km / 2.8 miles

GPS :48.844779, 2.372532

Our accommodations

For more comfort, choose our Privilege Room, which provides exclusive upscale Mercure bedding with memory foam mattress toppers and pillows, bathrobe and slippers, Nespresso machine, free WIFI and minibar and much more! You will also love our room service, which offers a range of quality hot and cold dishes. Enjoy a moment of relaxation in our new fitness area.

Superior room with a queen size bed

  • Max. number of persons: 2
  • Area: From 17m²

Superior room with two single beds

  • Max. number of persons: 2
  • Area: From 17m²

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 17m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Multi-room offer: 2 rooms close together

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LE RENDEZ VOUS

Photo non contractuelle / Strictly non binding

Visit the Rendez-vous to relax and sample our delicious new Grignot Chic menu and our Grands Vins Mercure. EasyWork workspace for 2 to 6 people with WIFI, tea and coffee making facilities, Nespresso, printer, etc.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 35 m²

  • Maximum capacity: 16 people

Find out more

Our guest reviews for
Mercure Paris Gare de Lyon TGV hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

12,830 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,653 reviews

Overpriced and poor quality

Customer review rating 4.1/5

Eamonn O. Business - 16/11/2019 Confirmed reviews ALL

- Entrance reception, lobby area and other areas in construction. I get it. - Staff super helpful and friendly - Breakfast good value for money - Room is small and basically repainted since the 70s with no major work - Bathroom pleasant Basically very poor value for money room, excessively priced for the location

Dear EAMONN O., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please note that our rooms were renovated last year. Our privilege and supérieur rooms offer today: new bedding (mattress 30 to cm thick firm with a mattress integrated soft), new Nuxe products, a modern design (tapestry and carpets refurbished) or a new air conditioning ... We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zoé Berthelot Quality & Community Manager H2…

Average

Customer review rating 4.1/5

Morten B. Business - 15/11/2019 Confirmed reviews ALL

The stay was more or less as expected but some small detials made it a less confortable experience.

Dear MORTEN B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. What happen during your stay ? We will work hard to fix the issue you experienced. Thanks for letting us know. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zoé Berthelot Quality & Community Manager H2…

Disappointed

TripAdvisor rating 3.5/5

secretangel Solo travel - 12/11/2019 TripAdvisor review

Stayed at this chain many times. This hotel and staff, were very disappointing. Paid extra to check in early. A first. But, I wanted a nap as up traveling all night. She said they ‘upgraded’ my room. They were replacing locks and or door handles and all I could hear was drilling. So I paid a lot of money for a so so upgraded room that was extremely noisy. No nap. I stayed the one night and moved to a different hotel. Person checking me in must have been new?? She struggled with my questions and sought help. I said I was using points towards my stay. That never happened. I doubt I would ever consider this hotel again.

Dear secretangel, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Indeed we are currently changing our locks and keys to improve the quality of your stay. We are sorry that our reception has assigned you to this floor. Moreover is it possible to contact us so that we ensure that your leclub points have been transferred to you? Conscious of your displeasure we also wish to offer you a compensation for the inconvenience. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Zoé Berthelot Quality & Community Manager H2217-ACT@ACCOR.COM

Satisfactory Stay

Customer review rating 4.1/5

Sean Friends - 10/11/2019 Confirmed reviews ALL

The stay was as to be expected, staff were friendly and the room was clean. The air conditioning seemingly didn't work however, so the room got hot and stuffy easily (had to keep the window open to circulate the air). In addition, the bathroom sink was often slow to drain and for two days wouldn't drain at all without adjusting the cover.

Dear SEAN D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. We are happy that you had a pleasant stay in our hotel thanks to our renovated rooms, our delicious breakfast. In fact, following the drop in outside temperatures, we switched our air conditioning to winter mode. So the air is hot. If you want fresh air just cut the air conditioning and contact our reception so that we bring you a fan. We are sorry for this inconvenience and we hope to see you again in our hotel ! Zoé Berthelot Quality & Community Manager H2…

arrangement

Customer review rating 4.1/5

Anonymous Solo - 09/11/2019 Confirmed reviews ALL

i requested tom with bathtub(also mentioned in booking page), but it doesn’t have bathtub at the check-in. it feels like website has wrong information to attract guests with information which is not true. i wonder if the booking is properly done or not, and the truth of information mentioned in web page.

Dear TAKASHI S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations. Indeed the superior rooms that you had booked all have a bath. However, during your check in, our receptionist offered you an upgrade in one of our privilege room on the 5th floor. These roomsoffer a great comfort experience with exclusive premium Mercure bedding, Nespresso machine, Nuxe products, Wi-Fi and free minibar, bathrobe and slipper … But they do not have a bath but a shower. We are sorry if you did not appreciate your upgrade. After verification we able to see that our receptionists have reassigned you a superior room with shower. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Zoé Berthelot Quality & Community Manager H2…

Agreable

Customer review rating 4.1/5

Anonymous Business - 08/11/2019 Confirmed reviews ALL

Hotel agreable

Monsieur T., Merci pour ce commentaire. Nous sommes heureux de constater que vous ayez passé un agréable séjour dans notre agréable hôtel. Nous espérons vous revoir très vite ! Zoé Berthelot Quality & Community Manager H2…

I’ll come back.

Customer review rating 4.1/5

Yunita I. Solo - 07/11/2019 Confirmed reviews ALL

The location was its strongest point. Unfortunately there was construction work right in front of hotel, and all over Paris in general, so my taxi driver was a little bit confused where to drop me & my baggage. My room & bathroom were clean and there was even bathtub to take a bath comfortably. I hope the breakfast menu will have more variety in the future. It was super nice hotel with friendly staffs.

Dear YUNITA AYU I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. We are happy that you had a pleasant stay in our hotel thanks to our renovated rooms, our breakfast and the welcome of our staff. Indeed the station carries out work in front of our hotel until November 12th. We are sorry that this is impacting your taxi ride. However, at 50m from our hotel there is a drop-off area provided for taxis wishing to access the Gare de Lyon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoé Berthelot Quality & Community Manager H2…

Satisfy

Customer review rating 4.1/5

Hery F. Business - 04/11/2019 Confirmed reviews ALL

Clean and comfort

Dear ADITYA GAUTAMA A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. We are happy that you enjoy the comfort of our hotel and our renovated room. We hope to see you soon ! Zoé Berthelot Quality & Community Manager H2…

A team to make my stay very confortable, enjoyable

Customer review rating 4.1/5

S. Business - 02/11/2019 Confirmed reviews ALL

I felt welcomed . Also secured regarding my stay in case I had any question or issue.

Dear BERTRAND S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Zoé Berthelot Quality & Community Manager H2…

Worst Mercure ever

Customer review rating 4.1/5

Austracyp Couples - 31/10/2019 Confirmed reviews ALL

As an Accor member we have a habit of choosing Accor Hotels and this often means Mercure. Hands down this was the worst Mercure stay worldwide. On arrival no English at reception and no acknowledgment of Accor membership. An over hot room. Turn on air conditioning but nothing works. Open window but have to close because of the noise. Ask the next morning and told that it is broken. Offered a fan which should have been there from the start. Springs in a lumpy bed did not help sleep either. Housekeeping did not resupply tea or milk - we had to ask, every day. While the staff were pleasant this was a disappointing stay for us.

Dear TRACY P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Indeed, following the changes of temperature outside we made our air conditioning in winter mode. We are sorry that you found the temperature of your room too hot but also that our staff did not keep the good speech. For this we make available to our fan customers if the temperature does not suit them. We are sorry for the incident your met in your room. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Zoé Berthelot Quality & Community Manager H2…

Well sited for the TGV

Customer review rating 4.1/5

Anonymous Families - 28/10/2019 Confirmed reviews ALL

Nice public areas abyut a very small and over heated room. Very helpful staff.

Dear GREG M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. We have just renovated our restaurant area and are delighted to hear that we enjoyed our space. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoé Berthelot Quality & Community Manager H2…

BEL HOTEL CONFORTABLE

Customer review rating 4.1/5

P. Friends - 28/10/2019 Confirmed reviews ALL

BEL HOTEL CONFORTABLE PROCHE DE LA GARE , TRES PRATIQUE

Dear SERGE P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback.We are glad that you enjoyed the comfort of our renovated room Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoé Berthelot Quality & Community Manager H2…

Convenient and friendlly

Customer review rating 4.1/5

Kenneth Couples - 28/10/2019 Confirmed reviews ALL

Great location for TGV to our final destination in Annecy. Staff both friendly and helpful with information and printing boarding passes. English skills for appreciative Australians. Rooms clean and comfortable.

Dear KEN G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. We are happy that our hotel and our staff has made your travels to Annecy easier. We hope to see you soon ! Zoé Berthelot Quality & Community Manager H2…

Mr

Customer review rating 4.1/5

Marcel A. Solo - 26/10/2019 Confirmed reviews ALL

Easy connection and some good front desk officers

Dear MARCEL A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoé Berthelot Quality & Community Manager H2…

Good location for stopover visitors

Customer review rating 4.1/5

V. Couples - 26/10/2019 Confirmed reviews ALL

Staffs were helpful, polite and friendly. Room was pleasant, only some defects in the shower

Dear FREYAJ V., Thank you for your comment. We are happy that our team has given you the welcome you deserve. We will not fail to share your comment. We are sorry for the problem you met with your shower. We have forwarded your comment to our maintenance service. They will check your room today. Rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Zoé Berthelot Quality & Community Manager H2…

Great stay

Customer review rating 4.1/5

Anonymous Friends - 26/10/2019 Confirmed reviews ALL

Good front desk staff, clean and comfortable rooms!

Dear JAMES P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. We are happy that you enjoy the comfort of renovated room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoé Berthelot Quality & Community Manager H2…

Met our needs

Customer review rating 4.1/5

Anonymous Couples - 21/10/2019 Confirmed reviews ALL

Hotel was perfect location for Gare Lyon. Rooms small but acceptable. Thought it was disappointing for a 4 star hotel to provide cheap, plastic cups for drinks. Would not have rated the hotel 4 star myself but for it’s proximity to the station it was exactly what we wanted .

Dear PAULA B., Thank you for your comment. We are happy that our hotel has made your travels easier. We understand your point about our plastic cups. Know that in the coming months we will remove all our plastic cups in our hotel. Indeed we have a plastic zero objective. So be assured that during a future stay, you will not see any plastic cup in our rooms. We are a hotel that is constantly in change and hope to be able to give you entire satisfaction during a future stay. Zoé Berthelot Quality & Community Manager H2…

excellent location very friendly helpful staff

Customer review rating 4.1/5

Peter H. Couples - 21/10/2019 Confirmed reviews ALL

as above

Dear PETER H., Thank you for your comment. We are happy that our hotel has made your travels easier. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Zoé Berthelot Quality & Community Manager H2…

great weekend!

Customer review rating 4.1/5

D. A. Friends - 21/10/2019 Confirmed reviews ALL

great breakfast, rooms and location

Dear A. D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. We are happy that you had a pleasant stay in our hotel thanks to our renovated rooms, our delicious breakfast. We hope to see you soon ! Zoé Berthelot Quality & Community Manager H2…

Short visit to Paris

TripAdvisor rating 3.5/5

Leo8165 Couples - 20/10/2019 TripAdvisor review

For us everything was perfect. The hotel is directly at the trainstation. Check-In was perfect and the room very clean und cosy. Breakfast was very good. A lot of choice from the buffet. We shall come back.

Dear Leo, Thank you for your kind feedback. We are happy that you had a pleasant stay in our hotel thanks to our renovated rooms, our breakfast and the welcome of our staff. We hope to see you again soon for another magnifique journey with us. Le Mercure Paris Gare de Lyon TGV.
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