Mercure Paris Gare de Lyon TGV hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 3,863 reviews

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Mercure Paris Gare de Lyon TGV hotel - Image 1
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Mercure Paris Gare de Lyon TGV hotel - Image 3
Mercure Paris Gare de Lyon TGV hotel - Image 4
2 place Louis Armand, 75012 Paris, France

Description

Hotel extras

  • In the heart of Paris, direct link to Orly airport - metro 14

  • Smart TV with Chromecast in the bedroom.

  • Co-working space with a gourmet break.

  • Drinks & delicacies from our Corner Station: on the terrace or take away.

  • Secure luggage storage 24 hours a day (for a fee).

Our accommodation(s)

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Hotel location

Mercure Paris Gare de Lyon TGV hotel

2 place Louis Armand
75012 Paris
France

GPS:48.844779, 2.372532

Telephone
Fax +33 1 43 47 41 94

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,863 reviews

TripAdvisor Rating  3.6/5  2,994 reviews

Staff were lovely, great location.

Customer review rating 4.0/5

Lisa -. B. T. Business - Confirmed reviews ALL

Dear Lisa, Thank you very much for your kind words regarding our staff and location. We are delighted to hear that you found our team helpful and friendly. We are sorry that the size of the room did not meet your expectations. However, the dimensions of our rooms are indicated on our various websites. If you have any suggestions for improvement, please don\'t hesitate to email us at LE… We wish you a good day. Le GUO -. Service Qualité Mercure Paris Gare de Lyon

Very handy location.

Customer review rating 4.5/5

Donald Couples - Confirmed reviews ALL

Dear Donald, Thank you for sharing your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient and that you experienced efficient service during your visit. Your satisfaction is our priority. We look forward to welcoming you back in the future. We wish you a good day. Best regards, Le GUO - Service Qualité Mercure Paris Gare de Lyon

Good Stay

Customer review rating 4.0/5

Mohamed A. E. Business - Confirmed reviews ALL

Dear Mohamed, Thank you for your kind remarks regarding your recent stay. We are pleased to hear that you had a good experience with us. Regarding your suggestion about the computer, we will share your feedback with our manager. We wish you a good day. Best regards, Le GUO - Service Qualité Mercure Paris Gare de Lyon

Rude and Nice staff

Customer review rating 1.0/5

Husain S. Business - Confirmed reviews ALL

Dear Husain, We sincerely apologize for the discomfort you experienced during your stay. We understand that the air conditioning issues and the hot weather were significant inconveniences, and we regret that our staff\'s response did not meet your expectations. We do hope that with the fan your stay was more enjoyeable. Regarding cleanliness, we appreciate you bringing the issue with the bed sheets to our attention, and we\'re glad to hear that they were promptly addressed. However, we will work with our housekeeping team to ensure that such issues do not occur again. We also regret that you had difficulty obtaining additional water during your stay. We strive to offer better service and will communicate with our team to ensure that guest requests for essential items like water are handled more efficiently. While we are pleased to hear you found our location convenient, we deeply regret that your overall experience did not reflect the high standards we aim to maintain. Please know that your comments have been noted, and we will take them into account to improve our services going forward. We hope you will reconsider visiting us in the future and allow us an opportunity to provide you with a more comfortable stay. Léa - Community & Quality Manager Mercure Paris Gare de Lyon

excellent hotel

Customer review rating 5.0/5

Nat S. Business - Confirmed reviews ALL

Dear Mr. S. , Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our location, the service provided by our staff, the cleanliness of your room, and the efforts of our housekeeping team, all of which contributed to your positive experience. We look forward to welcoming you back in the future. We wish you a good day. Le GUO - Service Qualité Mercure Paris Gare de Lyon

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Other web-users rate our hotel

  • 1,652 reviews 9.5/10 Location
  • 1,976 reviews 6.4/10 Room
  • 2,176 reviews 9.1/10 Service
  • 18 reviews 7/10 WiFi
  • 1,152 reviews 4.9/10 Comfort
  • 821 reviews 8.5/10 Breakfast
  • 591 reviews 8.2/10 Cleanliness
  • 319 reviews 4.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.