Mercure Paris Gare de Lyon TGV hotel 4 stars

A a very pleasant and smooth experience during my one day stay on a very hot day in Paris. The air conditioning system was working well and contributed to my comfort

Located adjacent to the Paris Gare du Lyon this hotel is very conveniently located for anyone arriving or departing by train.It removes the burden of further travel after or before a long train journey. With the Metro and RER available within the station it offers easy access to anywhere in the city. Very clean with hospitable staff. Highly recommended.

I stayed at your hotel for the first time on Friday night 31/7. I had a good impression on arrival - the reception was pleasant- and I was invited to complete my breakfast order for the next day before retiring to my room. My room was good, clean and comfortable. However having ordered breakfast for 8.30-8.45 when it did not arrive by 9 I called. A gentleman told me it was coming immediately. Nothing by 9.15 and so I went to reception. Tbe receptionist was very nice, charming and friendly but she could only offer me something from the take away area. I took only a coffee because there were no breakfast goods there, only cakes. I had ordered a croissant and some bread and I was looking forward to a relaxing breakfast in my room before taking my train. All in all this could be an excellent hotel that is very well situated for the train but the breakfast service really lets it down. Please fix that and I would return.

Nice room, very comfortable bedding and good bathroom. Good fresh breakfast in the room. Friendly service at the reception. A very clean hotel. Ideally located. Perfect for a short stay.

The experience was pleasant however: - lack of place to put luggage in the room - No enforcement of mask wearing by customers - No mask wearing by cleaning staff

I don't know what happens with the bad or the mattress but every time I move in the bed there is a lot of noise. Also because of COVID there is only breakfast in the room, that's OK and we have to fill a form to make our choice the day before, that's fine, but the problem is that compare to what we order in the form most of the time 1 or 2 items were missing in what was delivered in the room. Also ACCOR should reduce the price of such breakfast as compare to a real buffet in normal time this kind of breakfast in much cheaper for them but Clients pay the same.

We were hoping to stay here as we have before - the location is perfect. However, I tried to cancel and they said my booking was non refundable. Then they told me they were closed anyway! I thought that was a bit of a cheek - what if I had showed up and they were closed? Surely they have broken the contract?

Nothing special about this hotel.

We chose this hotel primarily for its location right next to Gare de Lyons station where we were catching a train to Barcelona the next morning. It is literally next door. It was pouring with rain and we didn’t even get wet. The hotel was fine for a one night stop. Staff friendly and efficient Everything very clean. Excellent choice for breakfast including cooked. Rooms small but not unexpectedly so and beds huge. We were travelling with friends and they gave us adjacent rooms as we had requested. Only suggestion is to tell guests you need to use the key card when inside the lift as we made idiots of ourselves pressing the button then getting out when it didn’t work thinking it was out of order until another guest told us.

Very helpful staff Friendly Good breakfast Ideal for TGV onward travel Metro and bus lines Plenty in the area for walking to Notre Dame etc Several restaurants close by All major cards accepted I will return

Accor and in particular the Mercure branding have an annoying habit of not being consistent in their offer and the facilities. Had reserved a twin-bedded room a while ago but not stayed here before and was surprised that even though a member of their loyalty programme we were not upgraded to a better room. The reason being, there are no 'upgraded' twin rooms. Front desk polite and understanding and offered a privilege double room but not suitable for personal reasons so we stayed put in a room with a damaged bathroom door. Staff were most friendly and knowledgeable and everyone we encountered were very professional. Just wish Accor Hotels wouldn't rely on their customers posting reviews on the likes of Tripadvisor and enter meaningful and constructive dialog in an attempt to find loyal customers remain loyal to both the group and their brands.

Stayed at this chain many times. This hotel and staff, were very disappointing. Paid extra to check in early. A first. But, I wanted a nap as up traveling all night. She said they ‘upgraded’ my room. They were replacing locks and or door handles and all I could hear was drilling. So I paid a lot of money for a so so upgraded room that was extremely noisy. No nap. I stayed the one night and moved to a different hotel. Person checking me in must have been new?? She struggled with my questions and sought help. I said I was using points towards my stay. That never happened. I doubt I would ever consider this hotel again.

For us everything was perfect. The hotel is directly at the trainstation. Check-In was perfect and the room very clean und cosy. Breakfast was very good. A lot of choice from the buffet. We shall come back.

I reserved and paid for a Privilege Room but was allocated a much smaller standard room. The Privilege Rooms are on the 5th and 6th floors and my room was no. 723 on the 7th floor. This was much smaller and more basic than the room I paid for. When I queried this at reception I was told that all the larger Privilege Rooms were taken and I was allocated a smaller Privilege Room. You surely agree that this is not acceptable particularly as I am a long-standing loyal Silver Club Accor member. I look forward to your response.

Perfectly placed for my train trip the following morning. Bedroom was as expected - spacious and comfortable. Unfortunately there were refurbishing works going on in the reception area and bar area. Unable to get any wine for my welcome drink - other options were offered however. Slightly disappointing. Breakfast was very good, as ever.