Mercure Paris Gare de Lyon TGV hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 3,404 reviews

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Mercure Paris Gare de Lyon TGV hotel - Image 1
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2 place Louis Armand, 75012 PARIS, France

Description

Hotel extras

  • In the heart of Paris, direct link to Orly airport - metro 14

  • Smart TV with Chromecast in the bedroom.

  • Co-working space with a gourmet break.

  • Drinks & delicacies from our Corner Station: on the terrace or take away.

  • Secure luggage storage 24 hours a day (for a fee).

Our accommodation(s)

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Hotel location

Mercure Paris Gare de Lyon TGV hotel

2 place Louis Armand
75012 PARIS
France

GPS:48.844779, 2.372532

Telephone
Fax +33 1 43 47 41 94

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,404 reviews

Customer review rating 5.0/5

Nick F. Couples - Confirmed reviews ALL

We chose the Mercure Hotel Gare de Lyon because of its location. It’s a good stopover for those making onward journeys

Customer review rating 4.0/5

Mark G. Couples - Confirmed reviews ALL

Stayed one night. Location is great for catching a morning train. Room was very clean but also very small considering the price.

Customer review rating 2.0/5

Luke T. Couples - Confirmed reviews ALL

Positives: very conveniently located. friendly staff. Swift check-in and check-out process. Good soundproofing to room windows. Room and WC were comfortable overall. Negatives: room was too warm, and air conditioning didn't work. Bed-sheets were itchy. Uncomfortable pillows - square pillow filled with air, and not much else.

Dear Luke, First of all, we would like to thank you for choosing to stay at Mercure Paris Gare de Lyon TGV for your Parisian stay. We are sincerely sorry to learn that your overall experience with us was disappointing, even though you appreciated many parts of your stay as well. We would like to thank you for highlighting our convenient location, our friendly team, great check-in and check-out process, soundproofing in-room and the overall confort of your room. Until now we didn't have any room temperature complaints. At the moment our A/C system is still turned off, as we have a central system which allows only two mode summer (heater) and winter (A/C). Unfortunatly we can not monitor it per room nor we can activate both modes. Have we known about this matter in room we could have lend you a fan or change you of room. Please, do not hesitate during your stay to inform our reception team about any inconvenience, so we can assist you during your stay. Your remarks about bed linens and pillow have also been shared to our housekeeping manager to further investigate this matter. We hope you will decide to give another chance to our establishment for your next Parisian stay. Wishing you a lovely day, Léa - Service Qualité Mercure Paris Gare de Lyon

Customer review rating 5.0/5

Juerg M. Solo - Confirmed reviews ALL

Nice business hotel, clean rooms and friendly staff. Perfect location right at the train station with easy access to Metro and RER.

Customer review rating 2.5/5

Bjoern C. M. B. Families - Confirmed reviews ALL

Rooms were a bit 90’s-ish and worn. Super small room, no floor space. But worst was the lack of sound proofing between rooms and you could hear the trains on the tracks all night long. If you’re a light sleeper, then bring earplugs. Location was nevertheless great, but would advice to take the Marriott courtyard across the Place instead.

Dear BCM, First of all, we thank you for choosing the Mercure Paris Gare de Lyon TGV for your Parisian stay. We are sincerely sorry to read you have been disappointed by your room. All our rooms have been renovated a few years ago (not from the 90's) and are around 17m² as stated on our different booking websites and pre-arrival mails. They focus on the essentials: a comfortable and a well-designed space. However, we accept they are not to your liking. Regarding the sound-proofing issue you mentioned we sincerely apologize. It is not the level of quality we want to provide. Our maintenance team will check your room in order to determine the cause of the problem. During your stay, do not hesitate to inform our team about any disconfort as our reception is present 24/24H and can give you earplug or change your room (if the availability allows it). Our Housekeeping Manager has also been informed about the second issue you mentioned. This matter will be trated with the person who prepared your room. We hope you will give another chance to our establishment. Wishing you a lovely day. Léa - Service Qualité Mercure Paris Gare de Lyon

Other web-users rate our hotel

  • 1,516 reviews 9.6/10 Location
  • 1,743 reviews 6.6/10 Room
  • 2,058 reviews 9.1/10 Service
  • 19 reviews 7.7/10 WiFi
  • 990 reviews 4.8/10 Comfort
  • 606 reviews 8.6/10 Breakfast
  • 545 reviews 8.2/10 Cleanliness
  • 296 reviews 5/10 Value

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