Mercure Paris Gare de Lyon TGV hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 3,358 reviews

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Mercure Paris Gare de Lyon TGV hotel - Image 1
Mercure Paris Gare de Lyon TGV hotel - Image 2
Mercure Paris Gare de Lyon TGV hotel - Image 3
Mercure Paris Gare de Lyon TGV hotel - Image 4
2 place Louis Armand, 75012 PARIS, France

Description

Hotel extras

  • In the heart of Paris, direct link to Orly airport - metro 14

  • Smart TV with Chromecast in the bedroom.

  • Co-working space with a gourmet break.

  • Drinks & delicacies from our Corner Station: on the terrace or take away.

  • Secure luggage storage 24 hours a day (for a fee).

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Paris Gare de Lyon TGV hotel

2 place Louis Armand
75012 PARIS
France

GPS:48.844779, 2.372532

Telephone
Fax +33 1 43 47 41 94

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,358 reviews

Customer review rating 4.5/5

Kathleen H. Friends - Confirmed reviews ALL

Bonjour, We would like to thank you warmly for sharing your thoughts following your recent stay with us at Mercure Paris Gare de Lyon. Your feedback is essential in helping us improve every single day and is also a great motivation for our teams. We are delighted to know that you had a great experience, and we stay fully committed to raising our standards and delivering the best possible hospitality. We look forward to welcoming you back during your next visit to Paris. Best regards, Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 3.5/5

Kevin D. Couples - Confirmed reviews ALL

Dear Kevin, We are sincerely sorry that your arrival experience was disappointing. We regret that you felt ignored and that the interaction during check-in did not reflect the warm and welcoming service we aim to provide. Your feedback has been shared with our Front Office Manager, who will review the situation with the team member concerned and take the necessary action. We are also sorry to learn that the air conditioning did not perform as expected during your stay. Our Technical Team has been informed and will carry out a check of the air conditioning in your room. We are nevertheless pleased that you appreciated our convenient location near Gare de Lyon and that your check-out experience was more positive. We hope to have the opportunity to welcome you again and provide you with a more enjoyable experience. Léa – Service Qualité Mercure Paris Gare de Lyon

Customer review rating 4.0/5

Eesa S. Families - Confirmed reviews ALL

Dear Eesa, Thank you for sharing your positive experience at Mercure Paris Gare de Lyon. We are delighted to hear that you appreciated our convenient location and found our staff to be friendly and accommodating. Regarding the mini bar, our policy is to restock it daily, so we sincerely apologize for this oversight during your stay. We are also sorry that the room felt too small for your needs. Regarding the room size, our rooms are 17m², as indicated during the booking process, which is also aligned with Parisian standards. We truly appreciate your feedback and look forward to welcoming you back on your next trip to Paris. Best regards, Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 2.5/5

Cathy L. Families - Confirmed reviews ALL

Dear Cathy, We are a bit surprised by your comments regarding both the decoration and the service, as your feedback does not provide us with enough detail to understand what particularly disappointed you during your stay. We would be grateful if you could contact us at h1… to share more details about what you found outdated in terms of decoration and fixtures, as well as which aspects of the service did not meet your expectations. Your feedback would help us better understand your experience and identify any areas for improvement. Léa – Service Qualité Mercure Paris Gare de Lyon

Customer review rating 1.0/5

Sandip K. S. Business - Confirmed reviews ALL

Dear Guest, First of all, please accept our sincere apologies for this unfortunate incident and for the experience you had during your departure. Following our discussions with the teams concerned, it appears that a member of our Housekeeping team entered your room at approximately 5.20PM, after your agreed late check-out time of 5PM. Nevertheless, we acknowledge that there was a misunderstanding and we sincerely regret that this situation occurred. We are also sorry that the response you received from our reception team did not meet your expectations when you reported the incident. Your detailed feedback has been shared with both our Front Office and Housekeeping Managers, so that the circumstances can be reviewed with the teams and to ensure that this type of misunderstanding does not happen again. Please accept our sincere apologies for the inconvenience caused. Léa – Service Qualité Mercure Paris Gare de Lyon

Other web-users rate our hotel

  • 1,596 reviews 9.6/10 Location
  • 1,808 reviews 6.7/10 Room
  • 2,258 reviews 9/10 Service
  • 18 reviews 6.9/10 WiFi
  • 1,017 reviews 4.8/10 Comfort
  • 613 reviews 8.8/10 Breakfast
  • 587 reviews 8.4/10 Cleanliness
  • 24 reviews 3.8/10 Wellness Area

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