Mercure Paris Gare de Lyon TGV hotel 4 stars

Do not like waiting for my room key while the man serves drinks. I had checked in online BUT it took longer having to wait for my room so next time I will not bother And a large glass of wine 16€ is extortionate

great service, nice room with great products. The Breakfast was amazing !

The rooms were clean. The breakfast buffet was fabulous! Your staff were very kind and helpful. We really enjoyed our stay with you. I would stay with you again.

Distant service. Not impolite but almost made me feel like I (the client) was doing a favor to them (staff). That is a crappy situation that only Paris make me feel. In any other place odd the world the staff is professional enough to treat you decently.

As we arrived quite late and having to leave early the next morning we did not have time to appreciate our stay

Nice efficient hotel right by the station. Was convenient for me as i arrived by train had lots of luggage and it was right by my destination in paris. Rooms are nice and efficient.. have everything you need and they were neat, modern and tidy. Breakfast was very good with excellent variety and good coffee.. the coffee shop at the entrance was also nice for a quick coffee/snack to go. Service / reception was good and efficient too..

Room was extremely tired and outdated

The hotel is perfectly located; room is clean, and staff are very welcoming, friendly and efficient.

Well located but certainly not worth 4 stars. I arrived at 8.30pm. Room service stopped at 9.00pm.Food menu was poor, just sandwiches, cold meats or fish (smoked salmon). I ordered smoked salmon which came in a small plastic tub, with a piece of lemon and butter thrown into it. The baguette was stale and hard and could not be cut with the bamboo cutlery provided. The smoked salmon was also hardly edible and so was the lemon sorbet I had ordered. The room itself was dated but the bed comfortable. Although it was not a hot day, the room was hot, but the air conditioning to noisy to keep it on. I would not recommend this hotel at all, unless you need to be really close to the station.

Perfect !... sanitary condition s provided as announced to make your stay safe and without stress ! in addition the personal was very attentive and helpful with a smile : this was appreciated and that short stay at Paris has been very efficient. Thanks

We were hoping to stay here as we have before - the location is perfect. However, I tried to cancel and they said my booking was non refundable. Then they told me they were closed anyway! I thought that was a bit of a cheek - what if I had showed up and they were closed? Surely they have broken the contract?

We chose this hotel primarily for its location right next to Gare de Lyons station where we were catching a train to Barcelona the next morning. It is literally next door. It was pouring with rain and we didn’t even get wet. The hotel was fine for a one night stop. Staff friendly and efficient Everything very clean. Excellent choice for breakfast including cooked. Rooms small but not unexpectedly so and beds huge. We were travelling with friends and they gave us adjacent rooms as we had requested. Only suggestion is to tell guests you need to use the key card when inside the lift as we made idiots of ourselves pressing the button then getting out when it didn’t work thinking it was out of order until another guest told us.

Very helpful staff Friendly Good breakfast Ideal for TGV onward travel Metro and bus lines Plenty in the area for walking to Notre Dame etc Several restaurants close by All major cards accepted I will return

Accor and in particular the Mercure branding have an annoying habit of not being consistent in their offer and the facilities. Had reserved a twin-bedded room a while ago but not stayed here before and was surprised that even though a member of their loyalty programme we were not upgraded to a better room. The reason being, there are no 'upgraded' twin rooms. Front desk polite and understanding and offered a privilege double room but not suitable for personal reasons so we stayed put in a room with a damaged bathroom door. Staff were most friendly and knowledgeable and everyone we encountered were very professional. Just wish Accor Hotels wouldn't rely on their customers posting reviews on the likes of Tripadvisor and enter meaningful and constructive dialog in an attempt to find loyal customers remain loyal to both the group and their brands.

Stayed at this chain many times. This hotel and staff, were very disappointing. Paid extra to check in early. A first. But, I wanted a nap as up traveling all night. She said they ‘upgraded’ my room. They were replacing locks and or door handles and all I could hear was drilling. So I paid a lot of money for a so so upgraded room that was extremely noisy. No nap. I stayed the one night and moved to a different hotel. Person checking me in must have been new?? She struggled with my questions and sought help. I said I was using points towards my stay. That never happened. I doubt I would ever consider this hotel again.