Mercure Paris Gare de Lyon TGV hotel 4 stars

was supposed to be a fast check out. When i received the invoice by email i discovered that breakfast has been invoiced while I did not take breakfast. I called 4 times to get vthe right invoice and to get the credit of breakfast and till today, I have a wrong invoice with 5 nights at the same date Very very unsatisfied by tghis hotel as it is not the first time it occurs

Easy check in. Comfortable room Good breakfast Rapid check out

Satisfied

It’s a nice and quiet hotel very clean I was sick during my stay and they called the doctor for me call me regularly to see how I was doing and offer me free of charge any kind of food or anything I will need to help my stay better . Is a great price for the service you are getting I definitely recommend to anyone

We really enjoyed our stay. Room was clean reception was very helpful. Breakfast was very tasty

Arrival at 9 AM, we have to pay for keeping the luggage and we have to pay for an early checking. Are we in a 4 stars or in a cheap hotel ? Rooms are OK, but very small. For the rest, it is nice and we keep a good memory due to the kindness of all employees at the reception, restaurant and the bar.

Nothing special, identical to an Ibis except more expensive

Very helpful staff Friendly Good breakfast Ideal for TGV onward travel Metro and bus lines Plenty in the area for walking to Notre Dame etc Several restaurants close by All major cards accepted I will return

We enjoyed our stay very much. Breakfast was very good without being intrusive.

Accor and in particular the Mercure branding have an annoying habit of not being consistent in their offer and the facilities. Had reserved a twin-bedded room a while ago but not stayed here before and was surprised that even though a member of their loyalty programme we were not upgraded to a better room. The reason being, there are no 'upgraded' twin rooms. Front desk polite and understanding and offered a privilege double room but not suitable for personal reasons so we stayed put in a room with a damaged bathroom door. Staff were most friendly and knowledgeable and everyone we encountered were very professional. Just wish Accor Hotels wouldn't rely on their customers posting reviews on the likes of Tripadvisor and enter meaningful and constructive dialog in an attempt to find loyal customers remain loyal to both the group and their brands.

awful 'welcome'. If senior staff cannot be bothered to welcome one properly and offer any useful information at all, one's stay is off to a bad start and that was our experience.

- Entrance reception, lobby area and other areas in construction. I get it. - Staff super helpful and friendly - Breakfast good value for money - Room is small and basically repainted since the 70s with no major work - Bathroom pleasant Basically very poor value for money room, excessively priced for the location

The stay was more or less as expected but some small detials made it a less confortable experience.

Stayed at this chain many times. This hotel and staff, were very disappointing. Paid extra to check in early. A first. But, I wanted a nap as up traveling all night. She said they ‘upgraded’ my room. They were replacing locks and or door handles and all I could hear was drilling. So I paid a lot of money for a so so upgraded room that was extremely noisy. No nap. I stayed the one night and moved to a different hotel. Person checking me in must have been new?? She struggled with my questions and sought help. I said I was using points towards my stay. That never happened. I doubt I would ever consider this hotel again.

The stay was as to be expected, staff were friendly and the room was clean. The air conditioning seemingly didn't work however, so the room got hot and stuffy easily (had to keep the window open to circulate the air). In addition, the bathroom sink was often slow to drain and for two days wouldn't drain at all without adjusting the cover.