Mercure Paris Gare de Lyon TGV hotel 4 stars

I have been just few hours, but I really enjoyed.

The quality of the rooms are awful. That time I took the exclusive rooms to see the difference. That’s the same than the others, just have an orange juice extra. You say you minimise the waste by not putting even a pen in the room, but you give disposable cups ! The voucher for the bar is a joke, in other Accor hotel you can chose everything on the menue. Here not even a pint of beer. Guys, ibis is better quality! And I don’t stay in ibis since many years. I will not come back to this hotel and I don’t think I will come back into mercure hotel

Staying one night between catching long distance trains.

The location and travel to was so satisfactory that we were very content. Breakfast was excellent Room was good and my only observation if you took a bath it was too small! However, I prefer a shower. Also, again, but not a complaint, I could not find the Fitness Room on floor 5 - I think you need a sign near the lift exits. I did not want to use it but I would like to have looked at the equipment range, Receptions Staff were excellent - however that yellow pullover is not a good idea and a fashion mistake - next time ask the girls to let you know what they think. I didn't hear any noise from the trains or work - so that was good. I found making my booking very satisfying and you were able to satisfy my late request of two beds and not a double - excellent!

It was all fine. Very efficient. No problems at all. I will return.

It was enjoyable. Great staff and good location. Rooms were too hot though.

noway to register on premise. the staff reroute me toward web registration. noway to get the printed bill, same answer, get your bill on the web and print it yourself What a poor answer !!! Is it so difficult to print the bill on site ? and to register someone on site for the next stay ? A competitor of your's do it so kindly. And your next question "how did you book this hotel" demonstrate you stopped offering the ability to do it on site with human being in front of me.

The location was perfect for an early train departure. However, the room was very small and, in order to drop our luggage, we had to go through a gate and pay to leave the hotel entrance area.

I booked for my husband & I for 1 night for business, but i did not travel due to Corona virus. My husband is very happy to stay at your hotel & give alot of compliments to your services, your team, hotel location... He brought home a greeting card with hand writing in Vietnamese. It’s surprised me alot. Thank you very much for the special caring and your special hospitalities. We appreciate very much and will come back to your hotel soon whem we have biz trip in Paris. Wish your MGDL alot of success. Kate

We asked for a twin quiet room on an upper floor. When we arrived we were told that the only twin room was on the first floor and assured it was quiet. When we got to the room it was only quiet when the window was closed. But as the air conditioning doesn’t work in the winter ( I was told when I complained about the heat) we had to open the window to get some air and this was extremely noisy. The room was clean and beds comfortable but the room was far too stuffy and uncomfortable for sleeping. Breakfast fine but atay spoiled by failure to meet our room request booked 3 months before.

Very good hotel, comfortable room and excellent breakfast.

Small room, noisy, staff not very helpful or having weird policies/approaches... worst Mercure experience to date.

Stayed here several times. Good breakfast with various options and decent room. Ideal for stopover to or from Paris to stations in Europe.

Slow check in process, could do with more front support! Poor TV entertaiment offering and not catering for multi language guests! Room cleaners start very early so unless you use your " Do Not Distrub" on teh door, you will get woken before 09.00am

it was ok, but time before I was there we had more water, orange juice and buiscuits. this time we only had 1 water par day. the room was clean, really apprecieted that next time I hope to have a par room number which see the other side of the station