Mercure Paris Gare de Lyon TGV hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 3,382 reviews

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Mercure Paris Gare de Lyon TGV hotel - Image 1
Mercure Paris Gare de Lyon TGV hotel - Image 2
Mercure Paris Gare de Lyon TGV hotel - Image 3
Mercure Paris Gare de Lyon TGV hotel - Image 4
2 place Louis Armand, 75012 PARIS, France

Description

Hotel extras

  • In the heart of Paris, direct link to Orly airport - metro 14

  • Smart TV with Chromecast in the bedroom.

  • Co-working space with a gourmet break.

  • Drinks & delicacies from our Corner Station: on the terrace or take away.

  • Secure luggage storage 24 hours a day (for a fee).

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with two single beds

Photo out of - Superior room with two single beds

Enjoy ultra-comfortable Mercure bedding in this colorful room. Bathroom with tub only, WIFI, TV with Chromecast, safe, air conditioning, kettle, courtesy tray (teas, water). On the lower floors only.

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 17 m² / 182 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Treat yourself to the experience of our premium comfort room with exclusive Mercure high-end bedding. Nespresso machine, free WiFi and minibar, 42" TV with Chromecast. Bathroom with shower. Sleeps up to 2 people.

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Hair dryer
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Enjoy a high-quality room with upscale Mercure bedding and sofa-bed, plus Nespresso machine, free WIFI and mini-bar, 42" TV with Chromecast, bathroom with shower or bathtub. Up to 2 adults and 1 child.

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Paris Gare de Lyon TGV hotel

2 place Louis Armand
75012 PARIS
France

GPS:48.844779, 2.372532

Telephone
Fax +33 1 43 47 41 94

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 315 rooms
  • 8 rooms for people with reduced mobility
  • 315 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Pressing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-out

Pets

Pets allowed Additional charge

Catering

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

8 Meeting rooms

Well-being

Fitness center

  • On site

CORNER STATION

Photo out of - CORNER STATION

Enjoy a drink on the terrace or coffee in the warmth. On the spot or to take away. Discover a home-made menu with varied and fresh products.

Bar Type
SNACK BAR
Capacity
30
Accessibility
Accessible service
Telephone +33 1 43 44 84 84

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Luncheon voucher
  • Holiday voucher
  • Apple Pay
  • Contactless
  • Other

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Enjoy a drink on the terrace or coffee in the warmth. On the spot or to take away. Discover a home-made menu with varied and fresh products.

Start your day on the right foot with our breakfast offers. Choose from our all-you-can-eat buffet with a variety of organic and eco-responsible products. You prefer not to get out of bed? Ask for breakfast in your room.

The fitness center at Mercure Paris Gare de Lyon TGV offers weight & cardio equipment incl. elliptical trainers, exercise bikes & treadmills, equipped with TV screens. Access is exclusive to hotel guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,382 reviews

Customer review rating 5.0/5

Neil G. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Arthur C. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Tai-yuan C. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Amit M. Families - Confirmed reviews ALL

Dear Amit, Thank you so much for your wonderful review! We are absolutely thrilled to read that we hit a "home run" for your stay with us. It is fantastic to know that our convenient location, welcoming lobby, and comfortable rooms all lived up to your expectations. Your full recommendation means a lot to our entire team. We look forward to welcoming you back for another winning stay at Mercure Paris Gare de Lyon! Best regards, Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 4.5/5

Nisryn R. Business - Confirmed reviews ALL

Dear Nisryn, Thank you for your kind words. We are delighted to know that you consistently enjoy your stays with us and that Mercure Paris Gare de Lyon meets your expectations. We look forward to welcoming you back on your next visit. Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 4.0/5

Arthur C. Families - Confirmed reviews ALL

Perfect stay, we will be back at the end of the year

Customer review rating 4.0/5

Tai-yuan C. Couples - Confirmed reviews ALL

The location of your hotel is wonderful, and the key cards look great with a really stylish design—I also loved the complimentary Perrier. While people can sit in the lobby without ordering, every table has a menu on it; adding a small note to clarify that ordering is optional would be very helpful.

Customer review rating 4.5/5

Amit M. Families - Confirmed reviews ALL

Why haven’t you booked this, if you are reading this review, you should not wait. Hotel is right next to Gare De Lyon, smart way to travel around Paris. Take metro, RER or sncf, it’s all here. Amazing lobby on Mezzanine level, rooms are superb. Having stayed at another hotel in Paris as an American tourist, this hotel hits the home run.

Dear Amit, Thank you so much for your wonderful review! We are absolutely thrilled to read that we hit a "home run" for your stay with us. It is fantastic to know that our convenient location, welcoming lobby, and comfortable rooms all lived up to your expectations. Your full recommendation means a lot to our entire team. We look forward to welcoming you back for another winning stay at Mercure Paris Gare de Lyon! Best regards, Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 4.5/5

Nisryn R. Business - Confirmed reviews ALL

I’m used to this hotel & it’s always a pleasure to be here

Dear Nisryn, Thank you for your kind words. We are delighted to know that you consistently enjoy your stays with us and that Mercure Paris Gare de Lyon meets your expectations. We look forward to welcoming you back on your next visit. Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 5.0/5

Manuel V. Friends - Confirmed reviews ALL

Stay was very quiet and comfortable and location was great! The rooms are a bit small, but they are clean, air-conditioned, and contain everything you might want (mini-fridge, coffee-maker, en-suite shower & toilet, closet, chair, desk, television screen, etc.) Small coffee shop downstairs sold breakfast pastries in the morning, and beer, wine, and cocktails at night. Extremely easy access from train station (hotel is attached to the train. station building), and Metro is less than a block away. Restaurants, stores, shops, surround the hotel. Great place to stay. Highly recommend.

Dear Manuel, Thank you for your wonderful review. We are delighted to hear that you found our location convenient and enjoyed the comfort of your stay. Your positive remarks about our amenities, including the cleanliness and air-conditioning in the rooms, are truly appreciated. It is also gratifying to know that our coffee shop added to your experience with its offerings. We aim to provide a pleasant environment for our guests, and your recommendation means a lot to us. We hope to welcome you back in the future for another enjoyable stay. Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 4.0/5

Peter W. Couples - Confirmed reviews ALL

Location was perfect. We only used the room, perfectly fine. Would happily stay again when transiting the station

Dear Peter, Thank you for your positive feedback! We are delighted to hear that our location suited your needs for your early train and that you found the room satisfactory. As an ALL Gold member, your continued loyalty is truly appreciated by our entire team. We look forward to welcoming you back to Mercure Paris Gare de Lyon during your next transit! Best regards, Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 4.5/5

Patricia N. Families - Confirmed reviews ALL

We stayed here as an overnight stop on our train trip via Paris to Barcelona. A lovely hotel with very friendly staff. The rooms are small but really clean, tidy and had all we needed for our overnight stay. It was great that the hotel offers twin rooms. We loved sitting in the bar area watching the first bit of rain with a lovely glass of red

Dear Patricia, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel to be a lovely stopover during your journey to Barcelona. It is wonderful to know that our friendly staff, clean rooms, and the bar area contributed positively to your experience. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay. Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 4.5/5

Simon W. Couples - Confirmed reviews ALL

Good

Dear Simon, Thank you for your kind words regarding the comfort and location of our hotel. We are pleased to know that you had a positive experience during your stay and hope to welcome you back in the future. Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 4.0/5

Lap H. I. C. Friends - Confirmed reviews ALL

I arrived at the hotel around 12:00 PM, understanding that my room might not be ready for check-in yet. As I waited in the lobby, I needed to use the washroom and approached a female staff (non-white) for a key card. Unfortunately, the interaction was quite disappointing. It felt as though she was irritated by the requests of other guests as well, including mine. She handed me the key card without any acknowledgment or a word even merely throw the key card on the desk, which came across as rather rude. Later, around 1:30 PM, I inquired about the possibility of an early check-in, as I thought it would be a reasonable request considering I am a platinum member. Her response was dismissive, stating, “My colleagues told you to wait.” This lack of courtesy was disheartening, and I feel it’s essential for your staff to convey warmth and professionalism. I strongly recommend that management consider giving her a warning if she appears disinterested in pursuing a career in hospitality. If necessary, I can provide a photo for further context. On a more positive note, I would like to express my sincere appreciation for three of FO colleagues and they were Matthew, Romane and a male FO staff who were assitant at the same time. They were exceptionally helpful and friendly. They made my experience much more enjoyable with their cheerful demeanor and willingness to share valuable information about Paris. It was not my first time to visit Paris and it was a pleasure to interact with them and I hope to see them (not the first female colleague) again on my future visits. In conclusion, while I have concerns about the aforementioned staff member, I believe that with some guidance, she could greatly improve her customer service skills. Thank you for considering my feedback, as it comes from a place of wanting to ensure a great experience for all guests.

Dear Lap H. I., Thank you for taking the time to share your detailed feedback regarding your recent stay. We sincerely apologize for the unpleasant interaction you experienced at reception and for the lack of warmth shown. We understand your disappointment, especially as a valued Platinum member. Your comments have been shared directly with our Front Office Manager so that this behavior can be formally addressed with the team member involved. We would also like to clarify that, according to our system records, your room was assigned and check-in completed at 1:17 PM, over an hour and a half before our official check-in time of 3:00 PM. While this does not excuse the lack of courtesy you felt during your wait, we wanted to highlight this detail. Additionally, please note that for privacy and legal reasons, taking photos of our staff without their explicit consent is strictly prohibited. On a brighter note, we are delighted to hear that Matthew, Romane, and our Assistant Manager made such a positive impression on you. We will gladly pass along your compliments to them! We appreciate your constructive feedback and hope to welcome you back for a seamless experience. Best regards, Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 5.0/5

Kiran B. Families - Confirmed reviews ALL

Rooms great with AC, next to Gare de Lyon so perfect location, staff was very helpful (and spoke English too)

Dear Kiran, Thank you for your kind words regarding your recent stay. We are delighted to hear that you appreciated our location, rooms, and the helpfulness of our staff. Your feedback is greatly valued, and we look forward to welcoming you back in the future. Émile - Service Qualité Mercure Paris Gare de Lyon

Customer review rating 2.0/5

Pete C. Families - Confirmed reviews ALL

We were overcharged at check in, which we resolved and the refund was revoked at checkout. Which was very poor and we are left trying to sort it out with the booking team. Rooms seemed tired and didn't appear to meet the 4 star rating.

Dear Pete, After speaking with our Front Office team, it appears that the payment issue has been resolved following your mail. However, I remain at your disposal should you need any further assistance at h1… We are sorry to hear that you found the rooms disappointing and that they did not meet your expectations. If you would like to share more details about what you felt needed improvement, we would be happy to look into it. Our technical team will carry out a preventive inspection of the room concerned. We hope to have the opportunity to welcome you again and provide you with a more positive experience. Léa – Service Qualité Mercure Paris Gare de Lyon

Customer review rating 5.0/5

Jean-claude C. Families - Confirmed reviews ALL

Very professional and staff.

Dear Jean-Claude, Thank you very much for your loyalty as an ALL Platinum member and for taking the time to share your review. We are thrilled to know that you had an excellent stay and that our staff made such a great impression. Your feedback is greatly appreciated by the entire team. We look forward to hosting you again very soon. Best regards, Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 2.0/5

Debbie A. Couples - Confirmed reviews ALL

Toilet wasn’t working properly.

Dear Debbie, We are pleased to read that you appreciated our excellent location however we are sorry to learn about the issue you encountered with the restroom. Following your comment, our technical team checked the toilet in the room concerned, but no further malfunction was detected. Nevertheless, we will remain attentive to this point to ensure that everything is working properly. We hope to have the pleasure of welcoming you again for a more enjoyable stay. Léa – Service Qualité Mercure Paris Gare de Lyon

Customer review rating 5.0/5

Adam S. Couples - Confirmed reviews ALL

Brief overnight stay, close to train. Clean, efficient, and comfortable.

Dear Adam, Thank you for your kind words regarding your recent stay with us. It is gratifying to know that you found our hotel clean, comfortable, and conveniently located. We hope to welcome you back for another enjoyable visit in the future. Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 3.0/5

Jessica G. Families - Confirmed reviews ALL

During my one night stay in the executive suite, it was hard to conceive sleep. There was noise coming from either the elevators or cleaning closets starting at 6:30am. My 3 night stay was also not stellar. There was only one elevator working and there was noise from cleaning crew and construction work on the mezzanine level.

Dear Jessica, We would like to clarify that you were accommodated in a Privilege Room for 3 guests for your first night, and then a Supérieur room for 2 guests on your last 3 nights. We are very sorry to learn that yours nights were disrupted by noise from the housekeeping areas and the work being carried out in the hotel. We sincerely apologize. Our reception team is available 24/24H and would have been happy to provide earplugs or offer a room change, if the availability allowed it, to help make your stay more comfortable. Regarding the lifts, we did indeed have some lifts temporarily out of service for maintenance. However, the situation was resolved promptly. We regret that these inconveniences affected your stay and hope to have the opportunity to welcome you again under better circumstances. Léa – Service Qualité Mercure Paris Gare de Lyon

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

I stayed with my family coming from Italy, the hotel is really beautiful and affordable, I loved the cleanliness

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

No room upgrade despite platinum status, no breakfast either. Small room, low water pressure, one bathroom slipper despite two guests

Dear Asher, Thank you for taking the time to share your feedback. We have carefully checked your stay and can confirm that you were in fact upgraded to a Privilege room. This category includes a minibar, coffee machine, bathrobe and slippers. We are sorry that only one pair of slippers was available for two guests. In such a situation, our reception team is available 24/24H and would have been happy to provide the missing pair upon request. Regarding breakfast, we would like to clarify that complimentary weekend breakfast is an ALL Diamond benefit in France. Platinum status does not include this benefit. You can find the full details of the benefits associated with each status https://all.accor.com/loyalty-program/cards-status-benefits-details/index.fr.shtml We have also taken note of your comment regarding the low water pressure and will ask our technical team to check the facilities. Finally, regarding the room size, our double rooms measure approximately 17 m² on average, which is in line with the typical size of double rooms in Paris. This information is also indicated when booking and our pre-stay mail. We nevertheless hope to have the opportunity to welcome you again. Léa – Service Qualité Mercure Paris Gare de Lyon

Customer review rating 5.0/5

Roberta B. Families - Confirmed reviews ALL

We spent 3 nights there. Wish it could have been longer. We have had 10 nights of hotel stays in various places in Europe, and this was definitely the best.

Dear Roberta, Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you found our hotel comfortable and well-located, particularly with its proximity to the train station. We hope to welcome you back for an even longer stay in the future. Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 3.0/5

Joanna L. Families - Confirmed reviews ALL

Tiny, outdated, smelly rooms. Not big enough for the bed and one suitcase! Completely impossible if travelling with family. Only positive is good location

Dear Joanna, We are pleased to read that you appreciated our convenient location. Regarding the room size, our double rooms are approximately 17 m². This information is clearly on our website at the time of booking and is also included in the pre-stay email sent to our guests. This size is in line with the standards commonly found in Paris hotels. We would also like to clarify that we do not offer family rooms or connecting rooms. When booking the Family Offer, guests benefit from a 50% discount on the second room, which was correctly applied to your reservation. As stated during the booking process, we can only request rooms to be located close to one another, subject to availability, but we do not offer connecting rooms. In your case, our team accommodated your request by assigning you two rooms directly opposite each other. We are sorry that the rooms did not meet your expectations and hope to have the opportunity to welcome you again in the future. Léa – Service Qualité Mercure Paris Gare de Lyon

Other web-users rate our hotel

  • 1,702 reviews 9.6/10 Location
  • 1,913 reviews 6.9/10 Room
  • 2,520 reviews 9.1/10 Service
  • 22 reviews 8.7/10 WiFi
  • 1,059 reviews 5.1/10 Comfort
  • 642 reviews 8.6/10 Cleanliness
  • 635 reviews 8.7/10 Breakfast
  • 25 reviews 3.9/10 Wellness Area

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