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Mercure Paris Gare de Lyon TGV hotel 4 stars

Customer review rating 4.1/5 13,206 reviews
Mercure Paris Gare de Lyon TGV hotel
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Hotel extras

  • Very central location: Gare de Lyon, AccorHotels Arena, Bastille, Le Marais, and much more.

  • Parisian transport hub with direct access to your favorite spots: Louvre, Disneyland, etc.

  • Secure 24-hour luggage storage

  • Zen and Cool co-working space

  • A Made in France bed that you'll never want to leave!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Paris Gare de Lyon TGV hotel

2 place Louis Armand
75012
paris
france

Tel: +33969367533

Fax: (+33)1/43474194

Contact email

Check-in from 14h00

Check out up to 12h00

  • GARE DE LYON :   20/24/29/57/61 GARE DE LYON

  • GARE DE LYON 2 :   63/65/87/91 GARE DE LYON

  • GARE ST LAZARE-BIBLIOT.MITTERAND :   14 GARE DE LYON

  • LA DEFENSE-CHATEAU VINCENNES :   1 GARE DE LYON

  • MELUN-ORRY LA VILLE :   D GARE DE LYON

  • ST GERMAIN-BOISSY ST LEGER :   A GARE DE LYON

  • By plane

    PARIS ORLY At 11km / 6.88 miles

  • By plane

    PARIS ROISSY CDG At 25km / 15.63 miles

  • By helicopter

    ISSY LES MOULINEAUX At 10km / 6.25 miles

  • By car

    A1 LILLE BRUXELLES At 6km / 3.75 miles

  • By car

    A4 METZ NANCY At 2km / 1.25 miles

  • By car

    A6 EVRY LYON At 7km / 4.38 miles

  • By train

    PARIS AUSTERLITZ At 1.5km / 0.93 miles

  • By train

    PARIS GARE DE L'EST At 5km / 3.11 miles

  • By train

    PARIS GARE DE LYON At 0.05km / 0.03 miles

  • By train

    PARIS GARE DU NORD At 4.5km / 2.8 miles

GPS :48.844779, 2.372532

Our accommodations

For more comfort, choose our Privilege Room, which provides exclusive upscale Mercure bedding with memory foam mattress toppers and pillows, bathrobe and slippers, Nespresso machine, free WIFI and minibar and much more! You will also love our room service, which offers a range of quality hot and cold dishes. Enjoy a moment of relaxation in our new fitness area.

Superior room with a queen size bed

  • Max. number of persons: 2
  • Area: From 17m²

Superior room with two single beds

  • Max. number of persons: 2
  • Area: From 17m²

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 17m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Multi-room offer: 2 rooms close together

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

STATION BAR

Photo non contractuelle / Strictly non binding

Visit the Rendez-vous to relax and sample our delicious new Grignot Chic menu and our Grands Vins Mercure. EasyWork workspace for 2 to 6 people with WIFI, tea and coffee making facilities, Nespresso, printer, etc.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 35 m²

  • Maximum capacity: 16 people

Find out more

Our guest reviews for
Mercure Paris Gare de Lyon TGV hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

13,206 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,707 reviews

Warm welcome from staff and kind approach.

Customer review rating 4.1/5

Giuseppe L. Business - 14/02/2020 Confirmed reviews ALL

I have been just few hours, but I really enjoyed.

Dear GIUSEPPE L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Zoé Berthelot Quality & Community Manager H2…

Well located. Really low quality

Customer review rating 4.1/5

Flo Business - 13/02/2020 Confirmed reviews ALL

The quality of the rooms are awful. That time I took the exclusive rooms to see the difference. That’s the same than the others, just have an orange juice extra. You say you minimise the waste by not putting even a pen in the room, but you give disposable cups ! The voucher for the bar is a joke, in other Accor hotel you can chose everything on the menue. Here not even a pint of beer. Guys, ibis is better quality! And I don’t stay in ibis since many years. I will not come back to this hotel and I don’t think I will come back into mercure hotel

Dear FLORIAN G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Indeed, we have a zero plastic objective in our hotel. For this we put cardboard cups in your rooms and not plastic cups. We also provide you with a pencil to remove our pencils made from plastic. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Zoé Berthelot Quality & Community Manager H2…

Good location near to Station

Customer review rating 4.1/5

Jane M. Solo - 11/02/2020 Confirmed reviews ALL

Staying one night between catching long distance trains.

Dear ANNE D., Thank you for your comment. We are happy that our hotel has made your trains travels easier. We hope to see you soon ! Zoé Berthelot Quality & Community Manager H2…

excellent location to visit judo event at Bercy and one stop train from CDG on the way to hotel

Customer review rating 4.1/5

Terry W. Friends - 11/02/2020 Confirmed reviews ALL

The location and travel to was so satisfactory that we were very content. Breakfast was excellent Room was good and my only observation if you took a bath it was too small! However, I prefer a shower. Also, again, but not a complaint, I could not find the Fitness Room on floor 5 - I think you need a sign near the lift exits. I did not want to use it but I would like to have looked at the equipment range, Receptions Staff were excellent - however that yellow pullover is not a good idea and a fashion mistake - next time ask the girls to let you know what they think. I didn't hear any noise from the trains or work - so that was good. I found making my booking very satisfying and you were able to satisfy my late request of two beds and not a double - excellent!

Dear TERRY W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your recommandations. We have forwarded them to the departments concerned. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoé Berthelot Quality & Community Manager H2…

Great location. Friendly, professional staff

Customer review rating 4.1/5

Vincent S. Solo - 10/02/2020 Confirmed reviews ALL

It was all fine. Very efficient. No problems at all. I will return.

Dear VINCENT S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoé Berthelot Quality & Community Manager H2…

Very pleasant stay.

Customer review rating 4.1/5

Kristian Friends - 10/02/2020 Confirmed reviews ALL

It was enjoyable. Great staff and good location. Rooms were too hot though.

Dear KRISTIAN W., Thank you for your comment. We are happy that our team has given you the welcome you deserve. We will not fail to share your comment. In order of outside temperatures we switched our air conditioning to winter mode. So our rooms are heated. However, you can stop the air conditioning to get the temperature you want in your room. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Zoé Berthelot Quality & Community Manager H2…

poor contact with the staff

Customer review rating 4.1/5

X Business - 09/02/2020 Confirmed reviews ALL

noway to register on premise. the staff reroute me toward web registration. noway to get the printed bill, same answer, get your bill on the web and print it yourself What a poor answer !!! Is it so difficult to print the bill on site ? and to register someone on site for the next stay ? A competitor of your's do it so kindly. And your next question "how did you book this hotel" demonstrate you stopped offering the ability to do it on site with human being in front of me.

Dear XAVIER D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. We are surprised to read your comment and please accept our sincere apologies. We have forwarded your comment to our reception manager so that it does not happen again. Please note that this problem was a true exception to our normal practices. Our operation manager will contact you during the day to offer our sincere apologies. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Zoé Berthelot Quality & Community Manager H2…

Good location, pay to drop luggage

Customer review rating 4.1/5

Anonymous Business - 07/02/2020 Confirmed reviews ALL

The location was perfect for an early train departure. However, the room was very small and, in order to drop our luggage, we had to go through a gate and pay to leave the hotel entrance area.

Dear JUDITH H., Thank you for your comment. We are happy that our hotel has made your morning travels easier.We hope to see you soon ! Zoé Berthelot Quality & Community Manager H2…

Well located, very convenience to all public transportations.

Customer review rating 4.1/5

Kate V. Business - 03/02/2020 Confirmed reviews ALL

I booked for my husband & I for 1 night for business, but i did not travel due to Corona virus. My husband is very happy to stay at your hotel & give alot of compliments to your services, your team, hotel location... He brought home a greeting card with hand writing in Vietnamese. It’s surprised me alot. Thank you very much for the special caring and your special hospitalities. We appreciate very much and will come back to your hotel soon whem we have biz trip in Paris. Wish your MGDL alot of success. Kate

Dear NU VUONG THANH B., What a pleasure to read your comment! We are sorry that you were unable to have the MGDL experience with your husband. We are however delighted that your husband appreciated the attention we had given him in his room. We hope to have the pleasure of seeing you again in our hotel! Zoé Berthelot Quality & Community Manager H2…

Good location but hot or noisy room.

Customer review rating 4.1/5

K.j. Couples - 03/02/2020 Confirmed reviews ALL

We asked for a twin quiet room on an upper floor. When we arrived we were told that the only twin room was on the first floor and assured it was quiet. When we got to the room it was only quiet when the window was closed. But as the air conditioning doesn’t work in the winter ( I was told when I complained about the heat) we had to open the window to get some air and this was extremely noisy. The room was clean and beds comfortable but the room was far too stuffy and uncomfortable for sleeping. Breakfast fine but atay spoiled by failure to meet our room request booked 3 months before.

Dear KENNETH J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. Indeed our hotel is glued to the station and offers direct access to it. This proximity to the station but also our location in the heart of Paris means that we are in a dynamic but noisy neighborhood. We offer double glazed rooms which allow you to rest in peace in your room. Indeed if this one is open you will hear outside noises. We are sorry that you found the temperature of your room too high. In view of the outside temperatures we switched our air conditioning to winter mode. However, if you do not want heating, you just have to turn it off. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zoé Berthelot Quality & Community Manager H2…

Well located for Gare de Lyon

Customer review rating 4.1/5

Anonymous Couples - 31/01/2020 Confirmed reviews ALL

Very good hotel, comfortable room and excellent breakfast.

Dear SUSANNA B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. It is always a pleasure to receive positive feedback. We are happy that you had a pleasant stay in our hotel thanks to our renovated rooms and our breakfast ! We hope to see you soon ! Zoé Berthelot Quality & Community Manager H2…

Good location but little else

Customer review rating 4.1/5

Anonymous Business - 30/01/2020 Confirmed reviews ALL

Small room, noisy, staff not very helpful or having weird policies/approaches... worst Mercure experience to date.

Dear PETER M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of 1500 Le club points, which will be issued to your account within the next xx days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Zoé Berthelot Quality & Community Manager H2…

Well located for TGV

Customer review rating 4.1/5

John P. Couples - 26/01/2020 Confirmed reviews ALL

Stayed here several times. Good breakfast with various options and decent room. Ideal for stopover to or from Paris to stations in Europe.

Dear JOHN P., Thank you for your comment. We are happy that our hotel has made your europeans travels easier and we hope to see you soon ! Zoé Berthelot Quality & Community Manager H2…

Good location but!

Customer review rating 4.1/5

Bob Business - 26/01/2020 Confirmed reviews ALL

Slow check in process, could do with more front support! Poor TV entertaiment offering and not catering for multi language guests! Room cleaners start very early so unless you use your " Do Not Distrub" on teh door, you will get woken before 09.00am

Dear ROBERT B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. We are sorry that our check in did not meet your expectations. We have forwarded your comment to our reception manager, Anais. Be assured that during a future stay you will receive the welcome you deserve. Indeed for management questions our cleaning staff starts early in the morning. For this we provide our customers with "Do not disturb" signs so as not to be disturbed before their departure. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Zoé Berthelot Quality & Community Manager H2…
Customer review rating 4.1/5

P. Couples - 26/01/2020 Confirmed reviews ALL

it was ok, but time before I was there we had more water, orange juice and buiscuits. this time we only had 1 water par day. the room was clean, really apprecieted that next time I hope to have a par room number which see the other side of the station

Dear FRANCESCA P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. Our sodas and juices are made available and offered in our privilege rooms. You stayed in a superior room and so only a bottle of water is offered. For a future stay, do not hesitate to book a privilege room that offers a very comfortable experience with exclusive high-end Mercure bedding, Nespresso machine, Wifi and Nuxe products, bathrobe and slipper ... We hope to see you again in our hotel ! Zoé Berthelot Quality & Community Manager H2…

Great location, good value for money

Customer review rating 4.1/5

Kaur Couples - 23/01/2020 Confirmed reviews ALL

Nice hotel with good breakfast, very good location. Only minus was that they charge for stored luggage.

Dear KAUR L., Thank you for this comment. We are happy that you enjoy our breakfast. We understand your dissatisfaction but our luggage has become profitable due to an improvement of safety and the use of it in autonomy thanks to automatic lockers. In addition we have been careful to offer you attractive rates and advantageous compared to those practiced in the neighborhood of the station. We appreciate you sharing your concerns, and we hope your next visit will be as pleasant as the previous one. Zoé Berthelot Quality & Community Manager H2…

Well located for bus transportation to CDG, especially during strikes.

Customer review rating 4.1/5

Robert I. Families - 22/01/2020 Confirmed reviews ALL

Appreciated early check in after trans Atlantic flight.

Dear ROBERT I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. We are pleased that our hotel has provided you with the comfort you need after your flight. We hope to see you soon ! Zoé Berthelot Quality & Community Manager H2…

check in really long

Customer review rating 4.1/5

Andrea Business - 21/01/2020 Confirmed reviews ALL

I know the hotel (40 night 2019 more or less)....but last Sunday the check in was more then 20/30 minutes, unbelievable.... It's not a problem of the person at the desk (she was working quickly, smiling... really perfect) but by the manager: in the lobby there was 4 Accor person that wasn't doing nothing --> there was the manager. I am manager in client facing, in case I help my employee to customer satisfaction... she was there, doing nothing, as other 2 person.... And another crazy thing: now your lobby is really beautiful BUT all the devices are in an office: printer and key "creator" are in another office --> so your employee need to walk (time consuming...)

Dear ANDREA G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare de Lyon TGV. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. As a loyal customer of our hotel, you know that these are not our usual practices. Please accept our sincere apologies for the wait upon arrival. We encountered problems with our key encoder, which indeed impacted our reception. This problem has been resolved and our receptionists can once again create keys in the lobby. Also understand that all of our hotel staff are not trained in reception and that other support positions exist. For this, despite the waiting queue, not all of our staff were able to help during busy times. Thank you again for your comment which will help us to improve the quality of our services. We have forwarded your comment to our reception manager in order to improve the quality of our arrivals. We hope to be able to meet your expectations during a future stay. Despite this incident, we hope to keep your trust and we stay at your disposal. Zoé Berthelot Quality & Community Manager H2…

Perfect spot

Customer review rating 4.1/5

Joanna A. Couples - 20/01/2020 Confirmed reviews ALL

Very welcoming. Not sure I like the new lay out in reception or the breakfast room!

Dear JOANNA A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de Lyon TGV. We are sorry that you did not appreciate the layout of our new reception. We are on the move. So our receptionists are placed on high tables and others can also check in via mobile phone anywhere in our hall to facilitate your arrivals. We take note of your recommendation and hope to be able to meet your expectations during a future stay. Zoé Berthelot Quality & Community Manager H2…

Great location and service

Customer review rating 4.1/5

L. Business - 16/01/2020 Confirmed reviews ALL

Hotel very close close to Gare de Lyon with a very simple access to hotel . Location is great close to subway buses and bus to airport . Room is clean , for the breakfast we could have more choices and coffee from coffee machine is average

Dear HENRY L., Thank you for your comment. We are happy that our hotel has made your travels easier and that you enjoy our renovated room. We are sorry that did not enjoy our breakfast with pastries, hot dishes, pancakes, fruits, cheeses, yogurts, juices and hot drinks and other products. We are a hotel that is constantly in change and hope to be able to give you entire satisfaction during a future stay. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Zoé Berthelot Quality & Community Manager H2…
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