Mercure Paris Gare de Lyon TGV hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 3,375 reviews

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Mercure Paris Gare de Lyon TGV hotel - Image 1
Mercure Paris Gare de Lyon TGV hotel - Image 2
Mercure Paris Gare de Lyon TGV hotel - Image 3
Mercure Paris Gare de Lyon TGV hotel - Image 4
2 place Louis Armand, 75012 PARIS, France

Description

Hotel extras

  • In the heart of Paris, direct link to Orly airport - metro 14

  • Smart TV with Chromecast in the bedroom.

  • Co-working space with a gourmet break.

  • Drinks & delicacies from our Corner Station: on the terrace or take away.

  • Secure luggage storage 24 hours a day (for a fee).

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Paris Gare de Lyon TGV hotel

2 place Louis Armand
75012 PARIS
France

GPS:48.844779, 2.372532

Telephone
Fax +33 1 43 47 41 94

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,375 reviews

Customer review rating 5.0/5

Salvatore R. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Catherine D. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Florence M. M. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Cin M. K. Solo - Confirmed reviews ALL

Dear Mrs K, First of all, we thank you for choosing the Mercure Paris Gare de Lyon for your recent parisian stay. We are sorry to read that certain aspects of your experience did not meet your expectations. Regarding the neighborhood, we regret that the surroundings did not leave you with a positive impression. Nevertheless, we would like to reassure you that our hotel is fully secured, with controlled access doors, surveillance cameras, and a team present on-site 24 hours a day to ensure the safety and comfort of our guests. We also sincerely apologize for the disturbance caused by the noise coming from the café located opposite the hotel. Following your feedback, our team has already been in contact with this establishment to share the inconvenience experienced by our guests and request greater consideration during late hours. More generally, we are sorry for the different points of disappointment mentioned in your review. Please know that our reception team remains available 24/7 should any discomfort or issue arise during a stay. Both reception desks are permanently open, although waiting times may occasionally occur depending on operational situations and guest requests being handled. We nevertheless appreciate your positive comments regarding our staff and room size, and thank you once again for your constructive feedback. We wish you a lovely day, Léa - Service Qualité Mercure Paris Gare de Lyon

Customer review rating 0.5/5

Peter B. Business - Confirmed reviews ALL

Dear Mr B, We are very sorry to read about your disappointment regarding the receipt sent after your stay. Please note that both invoices and satisfaction surveys are sent automatically through our system after check-out. It is possible that the original invoice was redirected to your spam folder or that a technical issue prevented its proper delivery. We sincerely apologize for this inconvenience. That being said, our colleagues sent your invoice again yesterday. While we fully understand your frustration, we do feel that a 1/10 rating seems rather excessive considering the situation described.We nevertheless thank you for your feedback and remain at your disposal should you require any further assistance. Léa - Service Qualité Mercure Paris Gare de Lyon

Other web-users rate our hotel

  • 1,515 reviews 9.6/10 Location
  • 1,752 reviews 6.6/10 Room
  • 2,094 reviews 8.9/10 Service
  • 20 reviews 7.2/10 WiFi
  • 999 reviews 4.7/10 Comfort
  • 612 reviews 8.8/10 Breakfast
  • 556 reviews 8.3/10 Cleanliness
  • 21 reviews 3.9/10 Wellness Area

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