Mercure Paris Gare de Lyon TGV hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 4,320 reviews

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Hotel extras

  • In the heart of Paris. From June, direct link to Orly Airport via metro 14

  • Smart TV with Chromecast in the bedroom.

  • Co-working space with a gourmet break.

  • Drinks & delicacies from our Corner Station: on the terrace or take away.

  • Secure luggage storage 24 hours a day (for a fee).

Our accommodation(s)

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Hotel location

Mercure Paris Gare de Lyon TGV hotel

2 place Louis Armand
75012 Paris

GPS:48.844779, 2.372532

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,320 reviews

TripAdvisor Rating  3.5/5  2,953 reviews

Rude Staff

TripAdvisor rating 1.0/5

OnAir53736498719 Business - TripAdvisor review

We came in the Mercure Hotel Gare de Lyon for a business trip. The front desk staff is quite possibly the rudest people I have met in my life and puts the great city of Paris to shame. When coming to check in the hotel while in a group, the front desk staff dismissively says that we need to check in at 3pm in spite of the hotel policy stating a 2pm check-in. I do not quite understand the discrepancy in timing here, although I suspect it is out of pure disdain for American travelers. After dropping by one of our suitcases at the luggage room we went out for lunch and came back affectiveky 2 hours later at around 1:30pm. One of the people in our group kindly asked whether his room was ready and the front desk person working at that time very arrogantly and very rudely replies that she already answered this question in the morning. When prompted on why she was replying that way, she mentioned that we (the guests) should be understanding of the situation because she already said it once and that we should stop bothering her. What this person failed to understand is that we are not free-riding individuals staying at this resort for free. Having work to do is no excuse for a rude and bad attitude. Good luck to anyone having to deal with this nonsense front desk staff during the Olympics.

Great stay

Customer review rating 5.0/5

Victoire Families - Confirmed reviews ALL

Room is not fancy but clean, functional and rather spacious for Paris Breakfast was unexpectedly good!

Excellent Stay

Customer review rating 4.5/5

Stephane M. Couples - Confirmed reviews ALL

Was here for a longer weekend and was perfectly situated as we live in Lyon and the train stops at Gare de Lyon. Easy to get around with Line 1 metro. Room was excellent! Staff was very good but reserved and not very personable.

Friendly service and clean room.

Customer review rating 4.5/5

Libby Families - Confirmed reviews ALL

My daughter and I stayed for 4 nights. It is well located just outside Hall 1 of Gare de Lyon near ‘Bleu train’ restaurant. Check in and out easy, free bottled water in handy mini fridge in room, right near restaurants- would recommend ‘Brasserie Pizzeria d’azur’ for reasonably priced and very friendly place to eat. Room was well cleaned each morning. We didn’t eat at hotel so cannot comment on that. We took RER train A directly to Disneyland Paris 2 days of our stay, much cheaper than staying at Disneyland and trains frequent and late. The other two days we spent in the city- metro, RER and buses all easy to use from this hotel. Would highly recommend.

Clean quiet and comfortable. Perfect location

Customer review rating 4.5/5

Chris Couples - Confirmed reviews ALL

A one night stay en route from London to Nice. Our room was clean and well appointed with everything we needed for a peaceful night. Couldn’t be closer to the station

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Other web-users rate our hotel

  • 1,614 reviews 9.5/10 Location
  • 2,047 reviews 6.4/10 Room
  • 2,024 reviews 8.9/10 Service
  • 16 reviews 8.3/10 WiFi
  • 1,209 reviews 4.7/10 Comfort
  • 861 reviews 8.8/10 Breakfast
  • 610 reviews 8.5/10 Cleanliness
  • 331 reviews 4.3/10 Value

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