Nice people and effective

Noisy room.Woke up every two hours from noise outside

Hi Mercure, by mistake I did a double booking on my stay at Mercure at 18/04/22. I cancelled my double booking immediately and was before the 7 days cancellation. Mercure did refund me but however the credit card company refunded me lesser due credit admin charges. This is not fair for overseas card holders like me. My question is why does Mercure need to charge by credit card upfront even thought i booked way in advance before the 7 days cancellation policy. This is incur additional charges for me if I need to change or rebook any hotels in the meantime.

The hotel was as expected; well located, clean, functional etc. The welcome was not so much; it's hard to tell the difference between someone playing on their laptop with their earphones in, and the reception desk. I would have liked to have bought a coffee at the corner counter too, but nobody seemed much interested in paying attention so I just left it and went out for one.

Accomodation is fine. The team is friendly. But it is shocking that the windows are so badly closing: The quality is from the 1970s. Energy consumption of the building must be therefore high. Due to the bad window quality, the noise level from the street is high which makes a stay definitely not comfortable.

Easy check in, comfortable room, nice breakfast and next to the station.

Simple and direct for a weekend stay

Quick and friendly checkin and check out. Clean spacious room with everything you need for an overnight stay

I did not receive my invoice after check-out although was promised by the check-out staff

Open 24 hrs and right next to Gare de Lyon. Receptionists helpful and speak English (better than I!). Rooms clean, well equipped including complementary water.

Very friendly staff who made sure I had my free drink E. though it was a bit later, very quiet and the room offered a nice view on the famous station clock. Good use of my sleeping time and money! A little good to great tip, a coffee station for guest to leave with some takeaway before heading to the TGV would be great.

It’s so easy to get to the hotel and to travel from there over Paris! I love the hotel and the service!! People are friendly and upfront, welcoming and happy. It’s something that you need to experience to be able to nderstand I think.

Perfect !... sanitary condition s provided as announced to make your stay safe and without stress ! in addition the personal was very attentive and helpful with a smile : this was appreciated and that short stay at Paris has been very efficient. Thanks

We were hoping to stay here as we have before - the location is perfect. However, I tried to cancel and they said my booking was non refundable. Then they told me they were closed anyway! I thought that was a bit of a cheek - what if I had showed up and they were closed? Surely they have broken the contract?

We chose this hotel primarily for its location right next to Gare de Lyons station where we were catching a train to Barcelona the next morning. It is literally next door. It was pouring with rain and we didn’t even get wet. The hotel was fine for a one night stop. Staff friendly and efficient Everything very clean. Excellent choice for breakfast including cooked. Rooms small but not unexpectedly so and beds huge. We were travelling with friends and they gave us adjacent rooms as we had requested. Only suggestion is to tell guests you need to use the key card when inside the lift as we made idiots of ourselves pressing the button then getting out when it didn’t work thinking it was out of order until another guest told us.