Mercure Paris Gare de Lyon TGV hotel 4 stars

The room was absolutely lovely and spacious enough to accomodate us and our two rabbits. Check-in and check-out went smoothly and the hotel was in a great location, just less than a minute from Gare de Lyon. We would have appreciated toothpaste in the bathroom and the bathtub was slightly dirty, which is why I've given our stay 9 stars instead of 10. All in all I would definitely recommend this hotel and we will be probably coming back on our next trip to Paris.

I arrived, and had a very pleasant welcome. Reception were very helpful directing me to a pharmacy. I was also able to have dinner in my room, which was a relief, as i thought during the current lockdown measures in Paris, that i would not find anywhere (even takeaway food) to eat. My room was clean and functional. The location was perfect for me, as i had a very early train connection and this made my transfer so easy.

Perfect !... sanitary condition s provided as announced to make your stay safe and without stress ! in addition the personal was very attentive and helpful with a smile : this was appreciated and that short stay at Paris has been very efficient. Thanks

The experience was good enough to make me chose to the hotel again if I need to stay near Gare de Lyon again !

All staff from Reception to Kitchen are extremely courteous and helpful. Poilte and ready to resolve any problems.

A a very pleasant and smooth experience during my one day stay on a very hot day in Paris. The air conditioning system was working well and contributed to my comfort

We were hoping to stay here as we have before - the location is perfect. However, I tried to cancel and they said my booking was non refundable. Then they told me they were closed anyway! I thought that was a bit of a cheek - what if I had showed up and they were closed? Surely they have broken the contract?

We chose this hotel primarily for its location right next to Gare de Lyons station where we were catching a train to Barcelona the next morning. It is literally next door. It was pouring with rain and we didn’t even get wet. The hotel was fine for a one night stop. Staff friendly and efficient Everything very clean. Excellent choice for breakfast including cooked. Rooms small but not unexpectedly so and beds huge. We were travelling with friends and they gave us adjacent rooms as we had requested. Only suggestion is to tell guests you need to use the key card when inside the lift as we made idiots of ourselves pressing the button then getting out when it didn’t work thinking it was out of order until another guest told us.

Very helpful staff Friendly Good breakfast Ideal for TGV onward travel Metro and bus lines Plenty in the area for walking to Notre Dame etc Several restaurants close by All major cards accepted I will return

Accor and in particular the Mercure branding have an annoying habit of not being consistent in their offer and the facilities. Had reserved a twin-bedded room a while ago but not stayed here before and was surprised that even though a member of their loyalty programme we were not upgraded to a better room. The reason being, there are no 'upgraded' twin rooms. Front desk polite and understanding and offered a privilege double room but not suitable for personal reasons so we stayed put in a room with a damaged bathroom door. Staff were most friendly and knowledgeable and everyone we encountered were very professional. Just wish Accor Hotels wouldn't rely on their customers posting reviews on the likes of Tripadvisor and enter meaningful and constructive dialog in an attempt to find loyal customers remain loyal to both the group and their brands.

Stayed at this chain many times. This hotel and staff, were very disappointing. Paid extra to check in early. A first. But, I wanted a nap as up traveling all night. She said they ‘upgraded’ my room. They were replacing locks and or door handles and all I could hear was drilling. So I paid a lot of money for a so so upgraded room that was extremely noisy. No nap. I stayed the one night and moved to a different hotel. Person checking me in must have been new?? She struggled with my questions and sought help. I said I was using points towards my stay. That never happened. I doubt I would ever consider this hotel again.

For us everything was perfect. The hotel is directly at the trainstation. Check-In was perfect and the room very clean und cosy. Breakfast was very good. A lot of choice from the buffet. We shall come back.

I reserved and paid for a Privilege Room but was allocated a much smaller standard room. The Privilege Rooms are on the 5th and 6th floors and my room was no. 723 on the 7th floor. This was much smaller and more basic than the room I paid for. When I queried this at reception I was told that all the larger Privilege Rooms were taken and I was allocated a smaller Privilege Room. You surely agree that this is not acceptable particularly as I am a long-standing loyal Silver Club Accor member. I look forward to your response.

Perfectly placed for my train trip the following morning. Bedroom was as expected - spacious and comfortable. Unfortunately there were refurbishing works going on in the reception area and bar area. Unable to get any wine for my welcome drink - other options were offered however. Slightly disappointing. Breakfast was very good, as ever.

The hotel has a very good location just beside the train station. The receptionists were nice Room is spacious and clean. The bed is so comfortable. The isolation is good. Just the bathroom is full of calcaire.