Mercure Paris Gare de Lyon TGV hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 3,353 reviews

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Mercure Paris Gare de Lyon TGV hotel - Image 1
Mercure Paris Gare de Lyon TGV hotel - Image 2
Mercure Paris Gare de Lyon TGV hotel - Image 3
Mercure Paris Gare de Lyon TGV hotel - Image 4
2 place Louis Armand, 75012 PARIS, France

Description

Hotel extras

  • In the heart of Paris, direct link to Orly airport - metro 14

  • Smart TV with Chromecast in the bedroom.

  • Co-working space with a gourmet break.

  • Drinks & delicacies from our Corner Station: on the terrace or take away.

  • Secure luggage storage 24 hours a day (for a fee).

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with two single beds

Photo out of - Superior room with two single beds

Enjoy ultra-comfortable Mercure bedding in this colorful room. Bathroom with tub only, WIFI, TV with Chromecast, safe, air conditioning, kettle, courtesy tray (teas, water). On the lower floors only.

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 17 m² / 182 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Treat yourself to the experience of our premium comfort room with exclusive Mercure high-end bedding. Nespresso machine, free WiFi and minibar, 42" TV with Chromecast. Bathroom with shower. Sleeps up to 2 people.

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Hair dryer
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Enjoy a high-quality room with upscale Mercure bedding and sofa-bed, plus Nespresso machine, free WIFI and mini-bar, 42" TV with Chromecast, bathroom with shower or bathtub. Up to 2 adults and 1 child.

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Paris Gare de Lyon TGV hotel

2 place Louis Armand
75012 PARIS
France

GPS:48.844779, 2.372532

Telephone
Fax +33 1 43 47 41 94

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 315 rooms
  • 8 rooms for people with reduced mobility
  • 315 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Pressing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-out

Pets

Pets allowed Additional charge

Catering

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

8 Meeting rooms

Well-being

Fitness center

  • On site

CORNER STATION

Photo out of - CORNER STATION

Enjoy a drink on the terrace or coffee in the warmth. On the spot or to take away. Discover a home-made menu with varied and fresh products.

Bar Type
SNACK BAR
Capacity
30
Accessibility
Accessible service
Telephone +33 1 43 44 84 84

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Luncheon voucher
  • Holiday voucher
  • Apple Pay
  • Contactless
  • Other

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Enjoy a drink on the terrace or coffee in the warmth. On the spot or to take away. Discover a home-made menu with varied and fresh products.

Start your day on the right foot with our breakfast offers. Choose from our all-you-can-eat buffet with a variety of organic and eco-responsible products. You prefer not to get out of bed? Ask for breakfast in your room.

The fitness center at Mercure Paris Gare de Lyon TGV offers weight & cardio equipment incl. elliptical trainers, exercise bikes & treadmills, equipped with TV screens. Access is exclusive to hotel guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,353 reviews

Customer review rating 1.5/5

Claudio D. L. Families - Confirmed reviews ALL

Customer review rating 2.0/5

Jacob H. Couples - Confirmed reviews ALL

Dear Jacob, Thank you for answering our satisfaction survey. We are delighted that you appreciated our convenient location, which makes it easy to explore Paris. However, we are sorry to hear that the room temperature affected your comfort during your stay. Please be assured that our reception team is available 24/24H to assist you and find a suitable solution as quickly as possible, such as providing a fan if needed or change room if the availability allows it. We hope to have the opportunity to welcome you back for a more comfortable stay. Léa - Service Qualité Mercure Paris Gare de Lyon TGV

Customer review rating 3.5/5

Sebastien L. Business - Confirmed reviews ALL

Dear Sebastien, Thank you for your positive comments regarding the cleanliness of your room, the quality of our service and our convenient location. We are pleased to know that you intend to continue staying with us on your future visits. Regarding your arrival, our standard check-in time is 3PM. We always do our best to accommodate our Gold members with an early check-in whenever possible. However, as our hotel was fully booked the night before your arrival, it was particularly difficult to make a room available as early as 11.15AM. We would also like to remind you that you had booked a Superior Room and were upgraded to a Privilege Room, which includes additional amenities such as a stocked minibar, a coffee machine, bathrobes and slippers. As for your welcome drink, the digital voucher is automatically available in your ALL app. Thank you also for your suggestion to add a burger and French fries to our in-room dining menu. We will share your feedback with our Food & Beverage Manager for consideration. We hope to have the pleasure of welcoming you back soon for an even more satisfying experience. Léa - Service Qualité Mercure Paris Gare de Lyon TGV

Customer review rating 3.0/5

Katherine P. Families - Confirmed reviews ALL

Dear Katherine, Thank you for taking the time to answer our satisfaction survey. We are delighted that you appreciated the breakfast selection and our convenient location right next to Gare de Lyon. Regarding the bathroom, following our checks, I could not find any record of the issue with the shower being reported to our team during your stay. We have since checked the equipment, and the showers are currently working properly. While the layout of our bathrooms may vary slightly depending on the room’s location, the differences remain minor. We also have non-slip bath mats available upon request to improve comfort and safety when using the bath. We regret that this aspect of your stay did not fully meet your expectations and thank you again for your feedback. Léa - Service Qualité Mercure Paris Gare de Lyon TGV

Customer review rating 5.0/5

Sheena G. Friends - Confirmed reviews ALL

Customer review rating 2.0/5

Jacob H. Couples - Confirmed reviews ALL

The location of the hotel was perfect as we could easily walk or jump on the metro to get anywhere in Paris! The air conditioning could use improvements, thank goodness the window opened as our room was constantly sweltering hot.

Dear Jacob, Thank you for answering our satisfaction survey. We are delighted that you appreciated our convenient location, which makes it easy to explore Paris. However, we are sorry to hear that the room temperature affected your comfort during your stay. Please be assured that our reception team is available 24/24H to assist you and find a suitable solution as quickly as possible, such as providing a fan if needed or change room if the availability allows it. We hope to have the opportunity to welcome you back for a more comfortable stay. Léa - Service Qualité Mercure Paris Gare de Lyon TGV

Customer review rating 3.5/5

Sebastien L. Business - Confirmed reviews ALL

Room was not ready when I arrived but it was 11h15am so I came back after my workday in the afternoon. No mention about the benefits I am eligible to (I noticed no difference Silver and Gold). No proposition about the preference for the room. Globally it was ok as usual.

Dear Sebastien, Thank you for your positive comments regarding the cleanliness of your room, the quality of our service and our convenient location. We are pleased to know that you intend to continue staying with us on your future visits. Regarding your arrival, our standard check-in time is 3PM. We always do our best to accommodate our Gold members with an early check-in whenever possible. However, as our hotel was fully booked the night before your arrival, it was particularly difficult to make a room available as early as 11.15AM. We would also like to remind you that you had booked a Superior Room and were upgraded to a Privilege Room, which includes additional amenities such as a stocked minibar, a coffee machine, bathrobes and slippers. As for your welcome drink, the digital voucher is automatically available in your ALL app. Thank you also for your suggestion to add a burger and French fries to our in-room dining menu. We will share your feedback with our Food & Beverage Manager for consideration. We hope to have the pleasure of welcoming you back soon for an even more satisfying experience. Léa - Service Qualité Mercure Paris Gare de Lyon TGV

Customer review rating 3.0/5

Katherine P. Families - Confirmed reviews ALL

Good choice at breakfast and location perfect for station but one bathroom was totally inadequate with shower that didn’t work and no bath mat for slippery small bath.

Dear Katherine, Thank you for taking the time to answer our satisfaction survey. We are delighted that you appreciated the breakfast selection and our convenient location right next to Gare de Lyon. Regarding the bathroom, following our checks, I could not find any record of the issue with the shower being reported to our team during your stay. We have since checked the equipment, and the showers are currently working properly. While the layout of our bathrooms may vary slightly depending on the room’s location, the differences remain minor. We also have non-slip bath mats available upon request to improve comfort and safety when using the bath. We regret that this aspect of your stay did not fully meet your expectations and thank you again for your feedback. Léa - Service Qualité Mercure Paris Gare de Lyon TGV

Customer review rating 5.0/5

Sheena G. Friends - Confirmed reviews ALL

Food was great! I wasn't at the hotel a lot, but it was clean and staff was helpful. My room was great.

Customer review rating 5.0/5

Alan A. Friends - Confirmed reviews ALL

Extremely satisfied: comfortable bed, nice housekeeping. One thing: they did not replace the caffeinated coffee for our second night, would have been nice. The breakfast buffet was a surprise, and wonderful.

Customer review rating 3.5/5

Anais R. Couples - Confirmed reviews ALL

The room (and hotel corridor) had carpet that was very dusty. We both felt allergies starting the minute we walked out of the elevator. Breakfast was good. The price is only worth it if you really need to stay close to Gare de Lyon station.

Dear Anais, We are pleased to hear that you enjoyed our breakfast and would like to thank you for your kind words about Guy with your luggage, which we will be happy to pass on. We are sorry to hear that you felt uncomfortable with the cleanliness of the carpets and corridors, particularly as you experienced this as soon as you left the elevator. Your feedback has been shared with our Housekeeping Manager so that this point can be followed up with our teams. Please be assured that our corridors and rooms are vacuumed daily, but we are sorry that you did not feel comfortable during your stay. Regarding the coffee machine, this is an amenity specifically included in our Privilege Rooms, as indicated in the list of room amenities when booking. Our Superior Rooms are equipped with a kettle, courtesy tea and coffee facilities. Finally, please note that our Reception team is available 24/24H should you experience any difficulty during your stay. We would always be happy to assist and, when possible, look for a suitable solution. We hope to have the opportunity to welcome you again and provide you with a more comfortable experience. Léa – Service Qualité Mercure Paris Gare de Lyon

Customer review rating 5.0/5

Kathy C. Couples - Confirmed reviews ALL

We have stayed here several times, aways when we have an international flight connection with train travel the following day. For this stay our room was well prepared by Christine, several drinks were offered. We arrived from our flight with me being sick so Florence arranged for us to have an early check-in which was wonderful. The morning “express breakfast” server was friendly and prompt and we were able to get to our train on time. Thank you to all the great staff for a comfortable, easy stay. We’ll be back.

Dear Kathy, Thank you so much for your loyalty and for taking the time to share such a particularly kind review. It is always a real pleasure to welcome you back, and we are delighted to know that our location, breakfast options and the comfort of your room continue to make your stays with us easy and enjoyable. We will be sure to share your lovely compliments with the managers of the teams concerned, and in particular with Christine and Florence. They will certainly be very happy to know that their attention helped make your stay more comfortable. Thank you again for your continued trust and loyalty. We look forward to welcoming you back very soon! Léa – Service Qualité Mercure Paris Gare de Lyon

Customer review rating 5.0/5

Lesley D. Couples - Confirmed reviews ALL

Speedy booking at desk complimentary cake which was lovely and very nice staff

Customer review rating 4.5/5

Yali C. Business - Confirmed reviews ALL

good venue

Customer review rating 1.5/5

Petro F. Business - Confirmed reviews ALL

Old rooms, require renovation. Terrible service. Overpriced. Would not suggest anyone to stay there

Dear Petro, Thank you for taking the time to share your feedback. We are somewhat surprised by the comments you have made about our hotel, as the property has undergone several renovation projects over the years. We would nevertheless like to better understand your experience, particularly regarding the condition of the rooms you mention. We invite you to contact us at h1… with more details about what you found unsatisfactory in the rooms, so that we can look into it. Regarding breakfast, we are also surprised by your comment about the limited choice, as our buffet offers a relatively wide selection of warm and cold dishes, pastries, breads, drinks. We would therefore appreciate it if you could let us know what you felt was missing from the breakfast offering, as your feedback would help us better understand your expectations. Finally, we are sorry to hear about your comments regarding cleanliness. Your feedback has already been shared with our Housekeeping Manager so that the necessary checks and corrective actions can be carried out promptly. We hope you will give us the opportunity to better understand your experience and address the points you have raised. Léa – Service Qualité Mercure Paris Gare de Lyon

Customer review rating 4.5/5

Florent J. Business - Confirmed reviews ALL

A lot of persons arriving at the same time but the staff created temporary desks to serve the customers quicker - Good practice

Bonjour Florent, We would like to thank you for your feedback. We are delighted that you noticed how responsive our team was upon your arrival during peak periods. Your comment will be shared with the team present that day. We hope to have the pleasure of welcoming you again during your next stay in Paris. Léa – Service Qualité Mercure Paris Gare de Lyon

Customer review rating 3.0/5

Isabelle D. Business - Confirmed reviews ALL

The cleanliness of the room could have been much better. Ok overall.

Dear Isabelle, Thank you for taking the time to share your feedback. We are sorry to hear that the cleanliness of your room did not fully meet your expectations. We would appreciate it if you could contact us at h1… to let us know more specifically what could have been improved in your room. This would allow us to better understand what happened and follow up with the relevant teams. We will also make sure that your comments regarding the welcome you received are shared with our Reception Manager. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Léa – Service Qualité Mercure Paris Gare de Lyon

Customer review rating 4.5/5

Sally A. Couples - Confirmed reviews ALL

We had a train booked from Gare de Lyon very early in the am so this hotel was a perfect place to stay the night before. The room was comfortable, quiet and the staff were friendly.

Dear Sally, Thank you for your positive feedback. We are delighted to hear that you found our hotel comfortable and convenient for your early train departure. Our team appreciates your kind words regarding their service, and we hope to welcome you back in the future. Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 5.0/5

Denis M. Couples - Confirmed reviews ALL

After battling the Paris metro (the green line was cancelled that day) we managed to find our way to the station.

Dear Denis, Thank you for your positive feedback regarding the location of our hotel. We are pleased to hear that you found it accessible to the railway station and nearby amenities. We hope to welcome you back in the future for another pleasant stay. Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 4.5/5

Rajeev M. Business - Confirmed reviews ALL

Great front desk staff, very helpful. Having a water fountain (still and sparkling) for refilling was a great bonus. Breakfast options were very good.

Dear Rajeev, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you appreciated our location, the help from our front desk team, and the breakfast options. We're glad that you enjoyed the water fountain facility as well. We hope to have the pleasure of welcoming you again soon. Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 4.5/5

Geke L. Couples - Confirmed reviews ALL

Comfy room, good facilities, air con not very strong but aside from that great

Dear Geke, Thank you for your kind words regarding your recent stay. We are pleased to hear that you found the room comfortable and enjoyed the facilities. We appreciate your feedback about the air conditioning and will make sure that our technical team sees to it. We look forward to welcoming you again. Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 5.0/5

Typhaine B. Business - Confirmed reviews ALL

Perfect location, wonderful breakfast

Dear Typhaine, Thank you for your positive feedback regarding our location and breakfast offerings. We are delighted to hear that you enjoyed your stay and appreciated these aspects of our hotel. We hope to have the pleasure of welcoming you again soon. Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 2.0/5

Cheryl D. G. Families - Confirmed reviews ALL

No working Air Conditioning and the staff opened our windows leaving us to hear the street noise all night long

Dear Mrs G, We sincerely apologize for the discomfort you experienced during your stay. We did experience a temporary issue with our air-conditioning system, and we are truly sorry for the inconvenience this may have caused during your stay. Please note that we have contacted you by email to follow up personally and discuss the situation with you. We hope to have the opportunity to regain your trust in the future. Léa – Service Qualité Mercure Paris Gare de Lyon

Customer review rating 3.5/5

Simone N. Solo - Confirmed reviews ALL

Fabulous staff. Cosy room. Thankfully I got an upgrade due to my membership, and availability. Hearing the trains wasn’t an issue due to being on the 7th floor. The only downside are the rooms are not sound proof.

Dear Simone, Thank you very much for your kind words, particularly regarding our team and the complimentary upgrade you received thanks to your membership and availability. We are delighted to hear that you enjoyed your cosy room, that the location on the 7th floor allowed you to have a peaceful stay. We are sorry to hear that you experienced some soundproofing trouble. Our reception team is available 24/24H and remains at your disposal should you experience any discomfort during your stay, so that we can look for a suitable solution, such as a room change, subject to availability. We hope to have the pleasure of welcoming you back to Mercure Paris Gare de Lyon for another enjoyable stay. Léa – Service Qualité Mercure Paris Gare de Lyon

Other web-users rate our hotel

  • 1,703 reviews 9.6/10 Location
  • 1,912 reviews 7/10 Room
  • 2,521 reviews 9.1/10 Service
  • 21 reviews 9/10 WiFi
  • 1,045 reviews 5.2/10 Comfort
  • 654 reviews 8.5/10 Cleanliness
  • 625 reviews 8.8/10 Breakfast

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