Mercure Paris Gare de Lyon TGV hotel 4 stars

I arrived Sunday afternoon 16H15 on TGV from Lausanne. heard that SA border was closing and AF cancelling flights so had to change flight to Sunday evening en route. Original stay booked for 15 - 18 March, pre-paid. I told the check-in staff immediately on arrival that I have to cancel my stay but OFFERED to pay for the first night (Sunday) even though I had to leave for the airport at 19H30. The check-in staff (two ladies) agreed and put a message in the system for management to contact me on Monday regarding "banking" the two additional nights for a later stay, post COVID. THIS IS IN LINE WITH THE ACCOR DIRECTIVE ON YOUR WEBSITE. I had a shower and left. I never heard from the Hotel management on Monday and when I wrote a mail in response to the first "Thank you for staying with us and how was your stay?" I was told that the two additional nights will NOT be "banked" OR refunded. TOTALLY UNACCEPTABLE and VERY DISAPPOINTING...

Stopped for one night before catching a train from Gare De Lyon. Very convenient for a number of good restaurants and the station. Very good breakfast with a lot of choice.

The rooms are snug, but modern, and there isn’t a lot of space for two people to open their luggage, but if you are arriving at or leaving from the TGV station this place has the best location. The staff is friendly and helpful, and the breakfast is good.

Warm welcome, always a great Bar service, efficient and quick

We chose this hotel primarily for its location right next to Gare de Lyons station where we were catching a train to Barcelona the next morning. It is literally next door. It was pouring with rain and we didn’t even get wet. The hotel was fine for a one night stop. Staff friendly and efficient Everything very clean. Excellent choice for breakfast including cooked. Rooms small but not unexpectedly so and beds huge. We were travelling with friends and they gave us adjacent rooms as we had requested. Only suggestion is to tell guests you need to use the key card when inside the lift as we made idiots of ourselves pressing the button then getting out when it didn’t work thinking it was out of order until another guest told us.

Stayed as we were taking part in the Paris Semi but sadly it was cancelled. The hotel is excellently located for the start and finish of the race which we ran anyway! The room was adequate. My only complaint would be that the bed and pillows in particular with their very noises sheets are ridiculously uncomfortable so much so it was difficult to sleep on them. The staff were all wonderfully friendly and helpful.

Staff is nice, rooms are comfortable

New check in and check out process. Very efficient and nice. Nice rooms Nice bar Nice breakfast In one word, perfect !!

Very good hotel just next to the Gare de Lyon.

Very good with friendly and welcoming staff

One night in Paris to catch train to Nice the next day. We were able to drop car rental off at the train station right across the street. We arrived very late and were accommodated well by english speaking attendant at front desk.

Perfect

The hotel is modern and very convenient for trains and Tran Blue restaurant. Rooms are large and there is very good storage for luggage.

i liked the location, modern equipped rooms and the great facilities of shared office space however the front desk staff is really poorly trained and poorly organised, upon departure i was told that i cannot get a print out of my invoice but that i will receive it by email within a few hours, i have not received it until today 2 weeks later, also my Accor points have not been credited until today, the front desk staff confirmed that they recorded my Accor card number at check in. this sloppiness of front desk staff and probably poorly organised admin processes are not a good experience for hotel guests

My stay was great except for the fact the entrance was extremely poorly marked and I had significant trouble finding it. The door was also unlocked when I try to enter at the first time which was not helpful!