Mercure Paris Gare de Lyon TGV hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 3,400 reviews

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Mercure Paris Gare de Lyon TGV hotel - Image 1
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2 place Louis Armand, 75012 PARIS, France

Description

Hotel extras

  • In the heart of Paris, direct link to Orly airport - metro 14

  • Smart TV with Chromecast in the bedroom.

  • Co-working space with a gourmet break.

  • Drinks & delicacies from our Corner Station: on the terrace or take away.

  • Secure luggage storage 24 hours a day (for a fee).

Our accommodation(s)

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Hotel location

Mercure Paris Gare de Lyon TGV hotel

2 place Louis Armand
75012 PARIS
France

GPS:48.844779, 2.372532

Telephone
Fax +33 1 43 47 41 94

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,400 reviews

Customer review rating 3.0/5

Susanne D. Couples - Confirmed reviews ALL

In terms of location the hotel is on the same concourse as Gare de Lyon so great for early morning travelers.

Dear Susanne, We are pleased to hear that you found our location ideal for your needs. You had booked a Superior room which is our first category of rooms and you had a free upgrade to our second catgory : Privilège room. This upgrade offers you more equipment : coffee machine, full minibar, bathrobes, slippers etc. However Privilège rooms are not bigger than the first category. Our heating system is a central system for all the hotel. It has two modes : heater or A/C. As we are in february and the temperatures are quite cold, the mode used is heater which means A/C is not available in the all hotel. However our reception team is 24/24H available to assist you and can lend you a fan, or if availability allows it change your room. We look forward to welcoming you back for a better experience. Wishing you a wonderful day. Léa - Service Qualité Mercure Paris Gare de Lyon

Customer review rating 2.5/5

James W. Families - Confirmed reviews ALL

I have stayed here several times. Generally it is OK, but this time the check-in experience was particularly poor. To begin with, a member of staff was just standing around doing nothing while we were waiting to check in. She only jumped into action when the manager offered to check us in himself. Then she insisted that we needed to pay the "tax du sejour" when we did not - the booking confirmation showed, in two independent ways, that it had already been paid. Despite showing her the booking confirmation and pointing out that it clearly stated that "fees and taxes" were included, and that the amount remaining to pay at the hotel was zero, she still said her system showed it was due - and not in a friendly or apologetic way, but in a dull, computer-says-no kind of way. This was a very poor customer service experience.

Dear James, We thank you for taking the time to share your feedback regarding your recent stay with us. We would like to express, once again, our apologies for the inconveniences you encountered during your check-in process and the tax mistake. It is disappointing to hear that your experience did not meet the standards we strive to uphold. Be assured, our Direction is taking this matter very seriously in order to prevent this problem to happen again. We appreciate your loyalty to our hotel, and we understand how frustrating it can be when the check-in procedure does not run smoothly. We hope you will give another chance to our establishment for your next Parisian stay. Wishing you a wonderful day. Léa - Service Qualité Mercure Paris Gare de Lyon

Customer review rating 3.5/5

Jayne D. Families - Confirmed reviews ALL

Hotel was the perfect location for our overnight stay on the way to our ski holiday. Only downside was how hot the room was and air-con didn't cool it down enough.

Dear Jayne, We are pleased to hear that you found your stay pleasant, our location convenient and a perfect level of cleanliness. Our heating system is a central system for all the hotel. It has two modes : heater or A/C. As we are in february and the temperatures are quite cold, the mode used is heater which means A/C is not available in the all hotel. However our reception team is 24/24H available to assist you and can lend you a fan, or if availability allows it change your room. We look forward to welcoming you back for a better experience. Wishing you a wonderful day. Léa - Service Qualité Mercure Paris Gare de Lyon

Customer review rating 4.5/5

Bev S. Friends - Confirmed reviews ALL

The room was lovely and Nuxe toiletries a bonus. The confusion at book in was resolved after a while (we were informed we had not paid for breakfast when we had) so all from then went smoothly.

Customer review rating 4.5/5

Fred C. Couples - Confirmed reviews ALL

This was the last stop in a 6 city journey. Check in was simple, the room had a view, the bed was the most comfortable we had yet. Being next to Gar de Lyon train station made travelling around Paris so easy. Staff were very helpful and friendly. Highly recommend the Hotel Mecure.

Other web-users rate our hotel

  • 1,480 reviews 9.5/10 Location
  • 1,683 reviews 6.5/10 Room
  • 1,920 reviews 8.9/10 Service
  • 18 reviews 6.6/10 WiFi
  • 975 reviews 5.1/10 Comfort
  • 610 reviews 8.5/10 Breakfast
  • 534 reviews 8.2/10 Cleanliness
  • 286 reviews 4.6/10 Value

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