Mercure Paris Gare de Lyon Opéra Bastille 4 stars

Customer review rating (ALL Rating) 4.3/5 746 reviews

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Mercure Paris Gare de Lyon Opéra Bastille - Image 1
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Mercure Paris Gare de Lyon Opéra Bastille - Image 4
3 Rue Parrot, 75012 PARIS, France

Description

Hotel extras

  • Close to major transport networks (TGV, LYRIA, TRENITALIA-METRO 1 and 14 - RER A and D)

  • Family and Privilege rooms

  • Eco-friendly Certified Hotel: Green Key Certification

  • 24-hour private luggage storage (free)

  • 1 fully-equipped meeting room

Our accommodation(s)

Hotel location

Mercure Paris Gare de Lyon Opéra Bastille

3 Rue Parrot
75012 PARIS
France

GPS:48.846898, 2.372834

Telephone
Fax +33 1 43 43 81 16

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

LE BAR

Grab a coffee, enjoy one of our original cocktails or a glass from our wine selection. Meet your friends or colleagues around the piano, in a trendy Parisian space just a stone's throw from Gare de Lyon.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  746 reviews

Customer review rating 5.0/5

Franck R. Business - Confirmed reviews ALL

excellente

Cher/Chère FRANCK R., Nous vous remercions sincèrement pour votre aimable commentaire. Nous apprécions vraiment que vous ayez pris le temps de partager votre expérience avec nous. Nous sommes ravis d’apprendre que vous avez passé un agréable séjour dans notre hôtel. Votre satisfaction est notre priorité, et vos retours positifs encouragent toute notre équipe à continuer à offrir un service de qualité. Vous serez toujours le/la bienvenu(e), et nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement. Cordialement,

Customer review rating 1.0/5

Joanne M. Couples - Confirmed reviews ALL

We’d booked a superior room as it looked lovely in the picture and when we arrived we were asked if we wanted a room at the front or the back. We said we didn’t mind as long as it was quiet. The room was becoming shabby, with wallpaper lifting, but that wasn’t a big issue for us. What was a huge problem, though, was how hot the room became at night. We were told that the air con had been turned off as it was winter. The road below was noisy with frequent ambulance sirens and car horns, so it was a case of window open to cool the room but no sleep due to noise or window closed and being too hot to sleep. After three nights we were exhausted. The shower was lovely but overflowed the tray. When I looked, the plug hole was full of hair. Otherwise, the room was made up nicely each day.

Dear Joanne, We’re truly sorry to read that your stay did not meet your expectations, even though our team aimed to provide you with a pleasant experience. When allocating your room, we wanted to offer you one of our nicer superior rooms on a higher floor — an area where guests usually appreciate the quietness. We regret to hear that you were disturbed by the outside noise. Please don’t hesitate to inform us during your stay in such cases — our team would have gladly offered you another room to make you more comfortable. Regarding the air conditioning, it had been intentionally switched off for the winter season, so there was no technical fault to repair. We understand that room temperature preferences vary, and we’re sorry this caused you discomfort. We’re also sorry about the issue with the shower drain; your comment has been shared with our housekeeping team to ensure this is corrected immediately. It’s unfortunate that your review did not mention the small gesture from our team — the note and chocolates left in your room to celebrate your wedding — as we truly wanted to make your stay special. Finally, on the morning of your departure, our colleague was assisting with breakfast service, which explains why the reception desk was momentarily unattended. Please rest assured that a staff member is always available on site. Once again, we sincerely apologize for the inconveniences you experienced. Best regards, Sarah, Front office manager

Customer review rating 4.0/5

Fatima S. M. Families - Confirmed reviews ALL

Spent the weekend with family who live in the area. Loved the central location to train station and ability to walk or bike everywhere.

Dear Fatima, Thank you for your kind feedback ! It was a pleasure welcoming you, and we’re glad you had a pleasant weekend with your family. We hope to see you again soon! Kind regards, Sarah, Front office manager

Customer review rating 5.0/5

Christina P. Families - Confirmed reviews ALL

Small quaint hotel with great amenities.

Dear CHRISTINA P., Thank you very much for your kind words! We’re delighted to know you enjoyed our hotel’s charm and amenities. It’s always a pleasure to hear that our guests appreciate the atmosphere and comfort we strive to offer. We hope to welcome you back soon! Paola - Réceptionniste.

Customer review rating 5.0/5

Renee K. Friends - Confirmed reviews ALL

Very kind and attentive wait staff.

Dear RENEE K., Thank you very much for your comment! We’re delighted that you appreciated the kindness and attentiveness of our staff. We hope to welcome you again soon! Paola - Réceptionniste.

Other web-users rate our hotel

  • 416 reviews 9.7/10 Location
  • 599 reviews 5.1/10 Room
  • 538 reviews 9.1/10 Service
  • 358 reviews 3.4/10 Comfort
  • 213 reviews 8/10 Breakfast
  • 169 reviews 5.8/10 Cleanliness
  • 77 reviews 4.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.