Mercure Paris Gare de Lyon Opéra Bastille 4 stars

Customer review rating (ALL Rating) 4.2/5 794 reviews

Best price
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Mercure Paris Gare de Lyon Opéra Bastille - Image 1
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Mercure Paris Gare de Lyon Opéra Bastille - Image 4
3 Rue Parrot, 75012 PARIS, France

Description

Hotel extras

  • Ideal location close to major transport networks (RER/BUS/METRO)

  • Family and Privilege rooms

  • Ideal location close to major transport networks (RER/BUS/METRO)

  • 24-hour private luggage storage (free)

  • 1 fully-equipped meeting room

Our accommodation(s)

Hotel location

Mercure Paris Gare de Lyon Opéra Bastille

3 Rue Parrot
75012 PARIS
France

GPS:48.846898, 2.372834

Telephone
Fax +33 1 43 43 81 16

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

LE BAR

Grab a coffee, enjoy one of our original cocktails or a glass from our wine selection. Meet your friends or colleagues around the piano, in a trendy Parisian space just a stone's throw from Gare de Lyon.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  794 reviews

Expérience

Customer review rating 3.0/5

Christian G. Solo - Confirmed reviews ALL

The website was misleading projecting a modern, spacious well run hotel, the reality was different, mini room, claustrophobic, I complained about the room comfort and have to pay extra for a larger room!

Dear Mr. G., Thank you for taking the time to share your feedback following your stay at Mercure Paris Gare de Lyon Opéra Bastille. We regret that your experience did not fully meet your expectations. Regarding the size of the room, we would like to kindly highlight that the dimensions and features of our rooms are clearly detailed on our website and booking platforms. We understand that room size is an important factor for our guests, and we always recommend booking a larger room category if additional space is desired. Your comments about maintenance and cleanliness are taken seriously, and we are committed to addressing these issues promptly to ensure our standards are met. Additionally, we are working with our teams to provide an even more attentive and accommodating service experience. We hope to have the opportunity to welcome you back and provide you with a stay that better aligns with your expectations. Please do not hesitate to reach out to us directly for any assistance with future reservations. Best regards, Tristan LE TALLEC Hotel Manager Mercure Paris Gare de Lyon Opéra Bastille

Well located

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Just what we needed

Dear MONIQUE J., We very much appreciate your comments regarding your stay at the Mercure Paris Gare de Lyon Opéra Bastille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paola Réceptionniste.

well located

Customer review rating 1.5/5

David S. Business - Confirmed reviews ALL

1. reception is not marked, I had to came 2nd time to be addressed 2. noisy rooms, maintenance, neighbours, everything like I was standing next to the actikon 3. watter drain very slow, proably needs maintenance 4. Spider in the room 5cm long. I was absent, my wife is afraid of spiders and the receptionis run away without helpin her. Why did not he called someone else, if he is scared? 5. dirty fork during the breakfast, probably a mistake 6. In general, the price is for the 4*, but the level i consider more 3*

Voici une réponse professionnelle et empathique pour ce commentaire : Dear Mr. S., Thank you for taking the time to share such detailed feedback about your recent stay at Mercure Paris Gare de Lyon Opéra Bastille. We sincerely regret that several aspects of your experience did not meet your expectations, and we deeply apologize for the inconveniences you encountered. Reception: We apologize for the lack of clear signage for our reception desk. Your feedback highlights an area for improvement, and we will review how we can better guide guests upon arrival. Noise: We understand how important a quiet environment is for our guests. Our hotel, located in a beautiful 19th-century Haussmannian building, sometimes faces challenges with sound insulation. We are exploring ways to enhance this aspect while preserving the charm of our historic building. Room maintenance: The slow water drainage you mentioned is unacceptable, and we are addressing this issue immediately with our technical team. Spider in the room: We are truly sorry for the situation your wife faced and for our reception staff’s inadequate response. This is not the standard of service we aim to provide. We will ensure our team is better trained to handle such situations and find quick solutions, regardless of personal fears. Breakfast: We apologize for the oversight with the dirty fork and will remind our team of the importance of thorough checks during service. General impression: Your feedback about the price-to-quality ratio is taken seriously. We aim to deliver a 4-star experience in all aspects and are committed to addressing the concerns you’ve raised. Lastly, thank you for acknowledging the helpfulness of one of our maintenance staff. We will make sure your kind words reach him. We hope you will consider giving us another chance in the future. Should you decide to stay with us again, please contact me directly, and we will ensure a better experience that meets your expectations with a very good rate. Best regards, Tristan LE TALLEC Hotel Manager Mercure Paris Gare de Lyon Opéra Bastille

Poor room

Customer review rating 2.0/5

Ms Families - Confirmed reviews ALL

The window glass was obscured. The bathroom was cold not heated at all. The sliding door woke up my partner. Very noisy.

Dear Mr. S., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Paris Gare de Lyon Opéra Bastille. We are sincerely sorry to hear that your experience did not meet your expectations, particularly regarding the comfort of your room. The issues you mentioned, such as the obscured window, the cold bathroom, and the noise from the sliding door, are concerning, and we apologize for the inconvenience these caused. We take your feedback seriously and have already informed our maintenance team to inspect and address these issues in the room you stayed in, as well as to ensure that similar concerns do not arise for future guests. Regarding the heating and cleanliness, we will review our procedures to make sure that all aspects of our rooms meet the high standards we strive for. We also appreciate your comments about our breakfast and the overall value for money, and we will continue to work on improving these areas to offer a more satisfying experience. We hope you will consider staying with us again, as we would love the opportunity to provide you with a much better experience on your next visit. Please feel free to reach out directly for any preferences or specific requests. Best regards, Tristan LE TALLEC Hotel Manager Mercure Paris Gare de Lyon Opéra Bastille

Beautiful Exterior, Great Location, but Disappointing Room Features

Customer review rating 2.0/5

Jérôme V. Families - Confirmed reviews ALL

The hotel's exterior is stunning, the location is highly convenient, and the staff is exceptionally friendly. Unfortunately, several aspects need improvement. The elevator and hallways are uncomfortably narrow, and even the Privilege Deluxe rooms are extremely small. The windows are not soundproofed (no double glazing), making street noise audible even on the third floor. The cleanliness of the bedsheets was below standard, with visible stains. The room safes are too small to accommodate a standard 13-inch laptop, which is unusual for Accor hotels. The wardrobes are poorly designed for practical use, and the bathrooms lack any space to place a toiletry bag. Additionally, there are no ashtrays provided outside the hotel, which is inconvenient.

Dear Mr. V., Thank you for taking the time to share your experience with us. We are glad to hear that you appreciated the location of our hotel, its beautiful exterior, as well as the warm welcome from our team. However, we regret that several aspects of your stay did not meet your expectations. We have taken note of your comments regarding the room size, the noise from outside, and the cleanliness of the bed linens. Please rest assured that guest satisfaction is our priority, and we will take steps to improve the quality of cleanliness and comfort in our rooms. Additionally, we will review the noise and insulation concerns to provide a quieter environment, and we will also examine the size of our safes to better accommodate our guests' needs. Regarding breakfast, we are sorry to hear that it didn’t meet your expectations. We will look into offering more variety and higher quality options moving forward. We hope to welcome you again in the future under better circumstances and offer an experience that better aligns with your expectations. Should you wish to book with us again, please feel free to contact us directly, and we will be happy to personalize your stay. Kind regards, Tristan LE TALLEC Hotel Manager Mercure Paris Gare de Lyon Opéra Bastille

Other web-users rate our hotel

  • 438 reviews 9.6/10 Location
  • 608 reviews 5.1/10 Room
  • 563 reviews 9/10 Service
  • 376 reviews 3.3/10 Comfort
  • 216 reviews 8.1/10 Breakfast
  • 158 reviews 6.7/10 Cleanliness
  • 79 reviews 4/10 Value
  • 53 reviews 4.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.