Mercure Paris Gare de Lyon Opéra Bastille 4 stars

Customer review rating (ALL Rating) 4.2/5 791 reviews

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Mercure Paris Gare de Lyon Opéra Bastille - Image 1
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3 Rue Parrot, 75012 PARIS, France

Description

Hotel extras

  • Ideal location close to major transport networks (RER/BUS/METRO)

  • Family and Privilege rooms

  • Ideal location close to major transport networks (RER/BUS/METRO)

  • 24-hour private luggage storage (free)

  • 1 fully-equipped meeting room

Our accommodation(s)

Hotel location

Mercure Paris Gare de Lyon Opéra Bastille

3 Rue Parrot
75012 PARIS
France

GPS:48.846898, 2.372834

Telephone
Fax +33 1 43 43 81 16

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

LE BAR

Grab a coffee, enjoy one of our original cocktails or a glass from our wine selection. Meet your friends or colleagues around the piano, in a trendy Parisian space just a stone's throw from Gare de Lyon.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  791 reviews

well located

Customer review rating 1.5/5

David S. Business - Confirmed reviews ALL

1. reception is not marked, I had to came 2nd time to be addressed 2. noisy rooms, maintenance, neighbours, everything like I was standing next to the actikon 3. watter drain very slow, proably needs maintenance 4. Spider in the room 5cm long. I was absent, my wife is afraid of spiders and the receptionis run away without helpin her. Why did not he called someone else, if he is scared? 5. dirty fork during the breakfast, probably a mistake 6. In general, the price is for the 4*, but the level i consider more 3*

Poor room

Customer review rating 2.0/5

Ms Families - Confirmed reviews ALL

The window glass was obscured. The bathroom was cold not heated at all. The sliding door woke up my partner. Very noisy.

Beautiful Exterior, Great Location, but Disappointing Room Features

Customer review rating 2.0/5

Jérôme V. Families - Confirmed reviews ALL

The hotel's exterior is stunning, the location is highly convenient, and the staff is exceptionally friendly. Unfortunately, several aspects need improvement. The elevator and hallways are uncomfortably narrow, and even the Privilege Deluxe rooms are extremely small. The windows are not soundproofed (no double glazing), making street noise audible even on the third floor. The cleanliness of the bedsheets was below standard, with visible stains. The room safes are too small to accommodate a standard 13-inch laptop, which is unusual for Accor hotels. The wardrobes are poorly designed for practical use, and the bathrooms lack any space to place a toiletry bag. Additionally, there are no ashtrays provided outside the hotel, which is inconvenient.

Good location, hotel is a bit tired

Customer review rating 2.0/5

Dave M. Families - Confirmed reviews ALL

Our brief stay was pleasant, however I feel a few things could improve. On check in there is an advertisement for a welcome drink showing what looked like fruity cocktails. When enquiring about how we redeem these we were told 'its on the app' & offered no further assistance. We had booked 2 rooms for two couples and once we worked out how to redeem the 'welcome' drinks we were told it is one drink per room not per person - this does not seem particularly welcoming. Our room also had a welcome note adressed to another guest which made me suspect it wasn't cleaned properly before we arrived. The shower gel/shampoo & conditioner were both completely empty both nights, so do not appear to be checked or replenished often. The rooms appeared a bit tired & the shower was grubby. Towels were also very thin & very small. I feel the 4 star rating is not really appropriate - more like 2 star.

Dear Mr. M., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. While we are pleased that our location was convenient for you, we are truly sorry to hear about the various issues you encountered during your visit. Regarding the welcome drink, we regret that the process for redeeming it was unclear and that the limitation of one drink per room rather than per person felt unwelcoming. This is not the experience we aim to provide, and your feedback will help us ensure better communication on such offers in the future. We also apologize for the oversight in your room’s preparation, including the misaddressed welcome note and empty toiletries. These details should never be overlooked, and we are reinforcing our procedures with the housekeeping team to prevent this in the future. Your comments about the condition of the shower, towels, and general maintenance have been noted, and we are working to address these areas promptly. We understand your concerns about the hotel’s star rating and are sorry to hear that our facilities did not meet your expectations. While our building's historical nature brings unique charm, it does occasionally present challenges in maintaining modern standards. Nonetheless, we are committed to continuous improvements to offer our guests a higher level of comfort and service. We greatly value your loyalty as a Silver member of ALL – Accor Live Limitless, and we hope you will give us another chance to provide you with a stay that meets your expectations. Please feel free to reach out to us directly for your next visit, so we can ensure a seamless experience. Best regards, Tristan LE TALLEC General Manager, Mercure Paris Gare de Lyon Opéra Bastille

Comfortable stay, helpful staff

Customer review rating 4.5/5

Csankey Families - Confirmed reviews ALL

We stayed here for two nights following a busy few days at Disneyland. We had a good deal on two neighbouring rooms for our family of 4 and enjoyed the hotel facilities.

Dear CAROLYN S., We very much appreciate your comments regarding your stay at the Mercure Paris Gare de Lyon Opéra Bastille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paola Réceptionniste.

Other web-users rate our hotel

  • 433 reviews 9.7/10 Location
  • 599 reviews 5.2/10 Room
  • 563 reviews 9/10 Service
  • 367 reviews 3.5/10 Comfort
  • 216 reviews 8.1/10 Breakfast
  • 157 reviews 6.5/10 Cleanliness
  • 78 reviews 4.2/10 Value
  • 55 reviews 5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.