Mercure Paris Gare de Lyon Opéra Bastille 4 stars

Customer review rating (ALL Rating) 4.2/5 796 reviews

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Mercure Paris Gare de Lyon Opéra Bastille - Image 1
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3 Rue Parrot, 75012 PARIS, France

Description

Hotel extras

  • Ideal location close to major transport networks (RER/BUS/METRO)

  • Family and Privilege rooms

  • Ideal location close to major transport networks (RER/BUS/METRO)

  • 24-hour private luggage storage (free)

  • 1 fully-equipped meeting room

Our accommodation(s)

Hotel location

Mercure Paris Gare de Lyon Opéra Bastille

3 Rue Parrot
75012 PARIS
France

GPS:48.846898, 2.372834

Telephone
Fax +33 1 43 43 81 16

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

LE BAR

Grab a coffee, enjoy one of our original cocktails or a glass from our wine selection. Meet your friends or colleagues around the piano, in a trendy Parisian space just a stone's throw from Gare de Lyon.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  796 reviews

Good location, hotel is a bit tired

Customer review rating 2.0/5

Dave M. Families - Confirmed reviews ALL

Our brief stay was pleasant, however I feel a few things could improve. On check in there is an advertisement for a welcome drink showing what looked like fruity cocktails. When enquiring about how we redeem these we were told 'its on the app' & offered no further assistance. We had booked 2 rooms for two couples and once we worked out how to redeem the 'welcome' drinks we were told it is one drink per room not per person - this does not seem particularly welcoming. Our room also had a welcome note adressed to another guest which made me suspect it wasn't cleaned properly before we arrived. The shower gel/shampoo & conditioner were both completely empty both nights, so do not appear to be checked or replenished often. The rooms appeared a bit tired & the shower was grubby. Towels were also very thin & very small. I feel the 4 star rating is not really appropriate - more like 2 star.

Dear Mr. M., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. While we are pleased that our location was convenient for you, we are truly sorry to hear about the various issues you encountered during your visit. Regarding the welcome drink, we regret that the process for redeeming it was unclear and that the limitation of one drink per room rather than per person felt unwelcoming. This is not the experience we aim to provide, and your feedback will help us ensure better communication on such offers in the future. We also apologize for the oversight in your room’s preparation, including the misaddressed welcome note and empty toiletries. These details should never be overlooked, and we are reinforcing our procedures with the housekeeping team to prevent this in the future. Your comments about the condition of the shower, towels, and general maintenance have been noted, and we are working to address these areas promptly. We understand your concerns about the hotel’s star rating and are sorry to hear that our facilities did not meet your expectations. While our building's historical nature brings unique charm, it does occasionally present challenges in maintaining modern standards. Nonetheless, we are committed to continuous improvements to offer our guests a higher level of comfort and service. We greatly value your loyalty as a Silver member of ALL – Accor Live Limitless, and we hope you will give us another chance to provide you with a stay that meets your expectations. Please feel free to reach out to us directly for your next visit, so we can ensure a seamless experience. Best regards, Tristan LE TALLEC General Manager, Mercure Paris Gare de Lyon Opéra Bastille

Comfortable stay, helpful staff

Customer review rating 4.5/5

Csankey Families - Confirmed reviews ALL

We stayed here for two nights following a busy few days at Disneyland. We had a good deal on two neighbouring rooms for our family of 4 and enjoyed the hotel facilities.

Dear CAROLYN S., We very much appreciate your comments regarding your stay at the Mercure Paris Gare de Lyon Opéra Bastille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paola Réceptionniste.

Well located

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Good experience. Quiet, little hotel with nice decorations. Noisy room with bad isolation.

Dear MARIE CHRISTINE R., We very much appreciate your comments regarding your stay at the Mercure Paris Gare de Lyon Opéra Bastille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paola, Réceptionniste

nice location but too old

Customer review rating 2.5/5

Water Families - Confirmed reviews ALL

the hotel long time no renovation, getting old and lack of maintenance.

Near Gare de Lyon

Customer review rating 3.0/5

Paris V. Solo - Confirmed reviews ALL

Convenient location if arrive/leave from Gare de Lyon. However a tiny room, more of Ibis style, a meter on the left and on the right to the wall or the window. The handheld shower head was missing, the rain drop shower was inconvenient for my height, I had to stoop. For this quality I found it quite expensive even for Paris prices

Dear Mr Z., Thank you for sharing your feedback following your stay at Mercure Paris Gare de Lyon Opéra Bastille. While we are pleased to hear that you appreciated our convenient location near Gare de Lyon, we are truly sorry to learn that other aspects of your experience did not meet your expectations. We understand that the size of the room was not ideal for you. Our hotel offers various room categories, and we regret that this particular room did not provide the space and comfort you were looking for. On your next visit, we would be happy to recommend a room better suited to your needs. Regarding the shower issue, we apologize for the inconvenience. This is certainly not up to our usual standards, and we will make sure to address this with our maintenance team. Please do not hesitate to inform our staff during your stay, as we would have gladly provided an alternative solution to ensure your comfort. We understand your concerns about the price, and while Paris can indeed be expensive, we strive to offer a balance between quality, comfort, and location. That said, we will take your feedback into account as we continuously work to improve the experience for all our guests. We hope to have the opportunity to welcome you back and provide a stay more in line with your expectations. Sincerely, Tristan LE TALLEC General Manager, Mercure Paris Gare de Lyon Opéra Bastille

Other web-users rate our hotel

  • 435 reviews 9.7/10 Location
  • 588 reviews 5.5/10 Room
  • 562 reviews 9.2/10 Service
  • 365 reviews 3.4/10 Comfort
  • 212 reviews 8.4/10 Breakfast
  • 157 reviews 7/10 Cleanliness
  • 80 reviews 4.3/10 Value
  • 55 reviews 5.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.