Mercure Paris Gare de Lyon Opéra Bastille 4 stars

Customer review rating (ALL Rating) 4.3/5 782 reviews

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Mercure Paris Gare de Lyon Opéra Bastille - Image 1
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Mercure Paris Gare de Lyon Opéra Bastille - Image 4
3 Rue Parrot, 75012 PARIS, France

Description

Hotel extras

  • Close to major transport networks (TGV, LYRIA, TRENITALIA-METRO 1 and 14 - RER A and D)

  • Family and Privilege rooms

  • Eco-friendly Certified Hotel: Green Key Certification

  • 24-hour private luggage storage (free)

  • 1 fully-equipped meeting room

Our accommodation(s)

Hotel location

Mercure Paris Gare de Lyon Opéra Bastille

3 Rue Parrot
75012 PARIS
France

GPS:48.846898, 2.372834

Telephone
Fax +33 1 43 43 81 16

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

THE GAINSBAR

Grab a coffee, enjoy one of our original cocktails or a glass from our wine selection. Meet your friends or colleagues around the piano, in a trendy Parisian space just a stone throw from Gare de Lyon.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  782 reviews

Customer review rating 4.5/5

Amanda T. Couples - Confirmed reviews ALL

In a great location for transport access, the customer service was great with everyone in the team being attentive to our needs.

Dear Amanda T., Thank you very much for your lovely feedback! We are delighted to hear that you enjoyed your stay and appreciated our convenient location as well as the attentive service provided by the team. Your kind words truly mean a lot to us, and we will be very happy to share them with everyone. We hope to welcome you again very soon for another enjoyable stay in Paris! Best regards, Britney

Customer review rating 0.5/5

Roberto G. Business - Confirmed reviews ALL

THE ROOM WAS SMOLL AND NOT CLEAN AND THE DOOR OF THE SHOWER WAS NOT APPROPIATE AND IT WAS IMPOSSIBLE TO USE THE SHOWER.

Dear Sir, Thank you for taking the time to share your feedback following your stay. I am sincerely sorry to read about your experience, particularly regarding the cleanliness and the shower equipment, which is clearly not acceptable. Your comments have been shared with the relevant teams in order to address these issues promptly. Regarding the room size, you had booked a single room. This category is indeed more compact and corresponds to a specific room type, as indicated at the time of booking. We nevertheless regret that your stay did not meet your expectations and appreciate your feedback, which helps us improve our services. We hope to have the opportunity to welcome you again under better conditions. Kind regards, Tristan LE TALLEC General Manager Mercure Paris Gare de Lyon Opéra Bastille

Customer review rating 3.5/5

Roger Y. Couples - Confirmed reviews ALL

Staff extremely helpful, very relaxed atmosphere

Dear Sir, Thank you very much for taking the time to share your feedback following your stay. I am delighted to read that you enjoyed our location, the relaxed atmosphere of the hotel, and especially the helpfulness of our team. Your kind words will be shared with Sarah, who will be very pleased to be recognized. We also take note of your ratings regarding the room and overall value, and we appreciate your feedback as it helps us continue to improve our services. We hope to have the pleasure of welcoming you again for an even better experience. Kind regards, Tristan LE TALLEC General Manager Mercure Paris Gare de Lyon Opéra Bastille

Customer review rating 3.5/5

Marc R. Business - Confirmed reviews ALL

Small but clean room. Quality of used linen is very poor (too high content of non organic fibers)

Dear Marc, Thank you for your feedback. We’re pleased you found the room clean. We take note of your comment regarding the linen quality and will review it with our team. We hope your next stay will be more comfortable. Best regards, Sarah, Front office manager

Customer review rating 3.5/5

Marie-francoise S. Solo - Confirmed reviews ALL

The comunal spaces are very agreable. The room small but ok bathroom far too small

Dear Ms S., Thank you very much for taking the time to share your feedback following your stay. We are pleased to read that you enjoyed our communal areas, the cleanliness of the hotel, as well as the quality of our team and breakfast service. We will also be sure to pass on your kind mention to our morning receptionist. Regarding your comments about the room and bathroom size, we understand your impression. Our hotel is located in a traditional Parisian Haussmann-style building, which means room and bathroom dimensions are more compact than in newer properties. These characteristics are also detailed on our booking platforms to help guests choose the most suitable room type. We also take good note of your feedback regarding Wi-Fi speed, which will be shared with the relevant team for review. We hope to have the pleasure of welcoming you again in the future. Kind regards, Tristan LE TALLEC General Manager

Other web-users rate our hotel

  • 398 reviews 9.7/10 Location
  • 552 reviews 5.1/10 Room
  • 527 reviews 9/10 Service
  • 349 reviews 3.7/10 Comfort
  • 201 reviews 7.5/10 Breakfast
  • 161 reviews 6/10 Cleanliness
  • 76 reviews 4.8/10 Value
  • 5 reviews 2.2/10 Bar

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