Mercure Paris Gare de Lyon Opéra Bastille 4 stars

Customer review rating (ALL Rating) 4.3/5 780 reviews

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Mercure Paris Gare de Lyon Opéra Bastille - Image 1
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Mercure Paris Gare de Lyon Opéra Bastille - Image 3
Mercure Paris Gare de Lyon Opéra Bastille - Image 4
3 Rue Parrot, 75012 PARIS, France

Description

Hotel extras

  • Close to major transport networks (TGV, LYRIA, TRENITALIA-METRO 1 and 14 - RER A and D)

  • Family and Privilege rooms

  • Eco-friendly Certified Hotel: Green Key Certification

  • 24-hour private luggage storage (free)

  • 1 fully-equipped meeting room

Our accommodation(s)

Hotel location

Mercure Paris Gare de Lyon Opéra Bastille

3 Rue Parrot
75012 PARIS
France

GPS:48.846898, 2.372834

Telephone
Fax +33 1 43 43 81 16

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

The Gainsbar

Grab a coffee, enjoy one of our original cocktails or a glass from our wine selection. Meet your friends or colleagues around the piano, in a trendy Parisian space just a stone's throw from Gare de Lyon.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  780 reviews

Customer review rating 5.0/5

Francois V. Business - Confirmed reviews ALL

This was my first time stay at this hotel. A 5-minute walk from Gare de Lyon with plenty of restaurants but away from the noise and busyness of Gare de Lyon. I was on a business trip and Gare de Lyon is very convenient for all places in and around Paris. The downstairs breakfast room is convenient for meeting or work. The rooms whilst slightly aged are very comfortable and finally the staff is very helpful and courteous.

Dear François, Thank you very much for your kind feedback following your first stay with us. I am delighted to hear that you appreciated our convenient location near Gare de Lyon, as well as the comfort of the room and the calm surroundings. It is also a pleasure to know I was helpful and courteous during your stay. Your comments will certainly encourage all of us. I hope to have the pleasure of welcoming you again on your next business trip to Paris. Best regards, Halina - Front desk

Customer review rating 4.0/5

Maliha H. Business - Confirmed reviews ALL

I have stayed here many times and always received an excellent service.

Dear MALIHA H., Thank you very much for taking the time to share your comments and feedback with us. We are truly happy to know that your stay with us went well and that you had a pleasant experience. It is always encouraging to hear that our efforts have contributed positively to our guests’ visits. Please know that your comments and opinions are highly valued. Your feedback helps us continuously improve our services, host our guests better, and strive to do better than yesterday in every aspect of our hospitality. Thank you once again for choosing to stay with us. We look forward to welcoming you back in the near future. Warm regards, Front desk team

Customer review rating 1.5/5

Dr K. K. R. Business - Confirmed reviews ALL

Expected bigger room, better ambience especially since it was a higher club room. But was disappointed considering i used to stay opposite in Holiday inn right on the main road which is bigger and better room

Dear Mr R., Thank you for sharing your feedback following your recent stay with us. I am sorry to read that your experience did not meet your expectations, especially regarding the room size and overall ambience. Our hotel is located in a traditional Haussmann-style building, which gives it a strong Parisian character and charm, but also comes with structural constraints compared to more modern buildings. Room sizes, including our higher categories, are clearly indicated online on ALL.com so that guests can choose the category that best fits their needs. We also regret that you did not contact our reception team during your stay to share your dissatisfaction with the room. We are available 24/7 and would have gladly reviewed possible alternatives with you, such as a room change depending on availability, in order to improve your experience on the spot. We appreciate your comments as they help us continue to improve, and we hope you might give us another opportunity in the future to provide a stay more in line with your expectations. Kind regards, Tristan LE TALLEC General Manager

Customer review rating 4.5/5

Annalie K. Business - Confirmed reviews ALL

A good choice if somewhat small, at a good price near the Gare de Lyon

Madame K., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bien cordialement, Sarah, Chef de réception

Customer review rating 3.0/5

Johan L. Families - Confirmed reviews ALL

Nice little hotel on good location next by Gare de Nord station. Good restaurants nearby.

Dear Mr. L., Thank you for your feedback and for highlighting our location and the nearby restaurants. We are glad this aspect of your stay was appreciated. I would like to personally apologize for the issue you experienced with the early check-in. This service remains subject to availability, and in your case the communication should have been clearer in advance. Following your message, I have refunded the €30 early check-in fee per room. I am also sorry that your arrival experience did not meet expectations. Even when a service cannot be provided, the explanation must be clear and delivered with care. I have reviewed this point with the reception team. Regarding breakfast, your comments about the refill of food and the availability of clean cutlery have been shared with our team so we can improve our responsiveness during service. Your remark about the carpets has also been passed on to housekeeping for follow-up. Thank you again for your comments and for your loyalty as an ALL Gold member. I hope we will have the opportunity to welcome you again under better conditions. Kind regards, Tristan LE TALLEC General Manager Mercure Paris Gare de Lyon Opéra Bastille

Other web-users rate our hotel

  • 415 reviews 9.6/10 Location
  • 582 reviews 5.2/10 Room
  • 544 reviews 9/10 Service
  • 351 reviews 3.3/10 Comfort
  • 214 reviews 8.1/10 Breakfast
  • 163 reviews 5.9/10 Cleanliness
  • 80 reviews 4.8/10 Value
  • 62 reviews 5.7/10 Food

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