ibis Paris Gare de Lyon Ledru Rollin 12th 3 stars

Customer review rating (ALL Rating) 4.5/5 2,424 reviews

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41/43 avenue Ledru Rollin, 75012 PARIS, France

Description

Hotel extras

  • Private garden

  • A stone's throw from the Gare de Lyon and the Place de la Bastille

  • Private covered parking lot, direct access to the hotel

  • Baggage check-up 24 hours a day (charge applies)

  • Triple family room and communicating room

Our accommodation(s)

Hotel location

ibis Paris Gare de Lyon Ledru Rollin 12th

41/43 avenue Ledru Rollin
75012 PARIS
France

GPS:48.847692, 2.370863

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

The bar of the ibis Ledru Rollin welcomes you every day until midnight in a friendly atmosphere or on the terrace. Feeling peckish? A pizza bar and snacks are available 24/7.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,424 reviews

TripAdvisor Rating  4.0/5  1,635 reviews

Unexpected visitor and noisy heating.

Customer review rating 2.0/5

Antonio P. Solo - Confirmed reviews ALL

A few minutes after I arrived, around 5pm, there was a knock on my door. As I was using the bathroom, I didn't answer the door and the knocking intensified. To my shock, someone was opening my door and saying (baby crib; lit de bébé in French. I had to run to the door and lock in from the inside, still horrified. There was a family arriving with a small child while I was checking in, so maybe room service mixed room numbers? Still, opening my door was completely unacceptable. I didn't feel safe for the remainder of my stay and slept with my luggage agains the door, since I was feeling unsafe. The other issue was heating, any temperature above 20° Celsius would cause the heating vent to periodically produce intense fan noises, like a helicopter turbine. I still feel shock up about the "room invader" and would be willing to give additional details if needed, as staff seems to need training.

Hello Mr P., Thank you for your feedback regarding your stay with us. However, we are disappointed to read that your stay did not live up to your expectations. Since customer experience and satisfaction are at the heart of our project, your opinion is all the more important to us in achieving our quality objectives. I tried to reach you by phone but it was impossible for me to leave you a voicemail so that we could discuss the support provided during the problem you mentioned in your feedback. Please accept our apologies, this does not represent the know-how and know-how of our teams, regularly mentioned by our customers. Please know that we have since taken stock with our housekeeper and reception teams so that this type of problem in the follow-up does not happen again. An error in the room number was communicated to our housekeeper and we regret that no one from our team has contacted you to reassure you about the situation. We have also credited your loyalty card with 8000 points, the equivalent of €80 Wishing to regain your trust, during one of your next visits to Paris, do not hesitate to come back to me at H1… or by phone at 01 53 02 30 33 and I will offer you an advantageous rate for the period of your choice with the allocation of one of our best rooms. Pending your return, I remain at your disposal. Thomas P

I like to return

Customer review rating 4.0/5

Evelyne Friends - Confirmed reviews ALL

As always swift check in. The rooms are newly decorated. Clean, efficient and the bathroom is still big for Paris standard.

Chère Evelyne, Nous vous remercions sincèrement pour vos commentaires positifs. Nous sommes ravis que vous ayez apprécié votre séjour et notre service d'enregistrement rapide, ainsi que la propreté et le confort de nos chambres. Votre fidélité nous touche beaucoup. Cordialement, Aya/Team ledru

Great location

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Very comfortable rooms Great location Friendly and helpful staff

Chère madame C., Nous vous remercions chaleureusement pour vos commentaires positifs concernant notre emplacement, le confort de nos chambres et l'amabilité de notre personnel. C'est un plaisir de savoir que vous avez apprécié votre séjour parmi nous. Cordialement, Hakim de la réception.

Expensive for low services

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

the hotel is well located, very close to Gare de Lyon. However, the room was small and very cold at arrival. Limited choice for the welcome drink, no bar.

Well located. Good clean room.

Customer review rating 3.5/5

Geoffrey B. Couples - Confirmed reviews ALL

All good. No complaints except you forgot my wakeup call..

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Other web-users rate our hotel

  • 986 reviews 9.6/10 Location
  • 1,182 reviews 6.9/10 Room
  • 1,247 reviews 9.1/10 Service
  • 12 reviews 8.1/10 WiFi
  • 686 reviews 6.7/10 Comfort
  • 639 reviews 8.8/10 Breakfast
  • 465 reviews 8.2/10 Cleanliness
  • 203 reviews 7.9/10 Amenities

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