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Ibis budget Madrid Alcorcón Móstoles 2 stars

Customer review rating 4.3/5 4,366 reviews
Ibis budget Madrid Alcorcón Móstoles
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+ 15 Services
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Room 1

Number of guests
Children's age

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ALL - Accor Live Limitless

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Completely refurbished in 2016

  • Free Wi Fi

  • Free parking for cars and buses

  • 20 minutes from Warner Park Madrid

  • 15 minutes from the Zoo, Amusement Park and Xanadu

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
Leisure and activities
  • Outdoor playground for children
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Ibis budget Madrid Alcorcón Móstoles

Travesía de Móstoles n°3
N 40°20'2.75''W 3°51' 14.60"
28921
alcorcón
spain

Tel: +34916144126

Fax: (+34)916/148108

Contact email

Check-in from 13h00

Check out up to 12h00

  • METROSUR :   12 MOSTOLES CENTRAL

  • By plane

    CUATRO VIENTOS At 7km / 4 miles

  • By plane

    MADRID BARAJAS At 35km / 21 miles

  • By car

    NV At 2km / 1 miles

  • By train

    CHAMARTIN At 30km / 18 miles

  • By train

    MADRID ATOCHA At 20km / 12 miles

  • By train

    MÓSTOLES CENTRAL At 1km / 0 miles

GPS :40.334098, -3.854055

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Accessible room

Room for one or two persons equipped with the new bedding

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
Accessible room

Twin Room

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Room with a double bed and single bed.

  • Max. number of persons: 3
  • Area: From 18m²
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Our guest reviews for
Ibis budget Madrid Alcorcón Móstoles

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,366 reviews

tripadvisor

TripAdvisor Rating 4.0/5

210 reviews

Average

Customer review rating 4.3/5

Daniel A. Business - 08/02/2020 Confirmed reviews ALL

Lack of customer service

Dear Daniel, Thank you for taking the time to tell us about your experience at the ibis budget Madrid Alcorcon Móstoles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jose Saiz Manager ibis budget Alcorcón

Affordable

Customer review rating 4.3/5

Carlo Couples - 05/02/2020 Confirmed reviews ALL

Very good room, very good cleaning, good breakfast.

Estancia muy agradableob

Customer review rating 4.3/5

Anonymous Couples - 28/01/2020 Confirmed reviews ALL

Confortable

Friendly staff

Customer review rating 4.3/5

Anonymous Couples - 27/01/2020 Confirmed reviews ALL

The staff was very friendly and kind. However, our room was perhaps close to the entrance (#103), and it was so loud at night with people who were staying at the same hotel and maybe smoking outside. Whole night, people were so loud inside and outside so we didn’t rest or sleep well.

Dear Pablo , Thank you for taking the time to tell us about your experience at the ibis budget Madrid Alcorcon Móstoles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I take note about the noise during the night. Next time please do not hesitate to contact front desk and we will help you. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jose Saiz Manager

Friendly Staff

Customer review rating 4.3/5

Ccenk Business - 25/01/2020 Confirmed reviews ALL

It was short but pleasant experience. Staff is very friendly and efficent.

Dear CENK C., We very much appreciate your comments regarding your stay at the ibis budget Madrid Alcorcon Móstoles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jose Saiz General manager ibis budget Alcorcón

Estancia agradable

Customer review rating 4.3/5

Anonymous Couples - 22/01/2020 Confirmed reviews ALL

Estancia agradable

Estimada Anabel, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis budget Madrid Alcorcon Móstoles. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Jose Saiz Director hotel ibis budget Alcorcón

It was great

Customer review rating 4.3/5

Eli Families - 12/01/2020 Confirmed reviews ALL

It was great... Love this hotels

Dear Eli, We very much appreciate your comments regarding your stay at the ibis budget Madrid Alcorcon Móstoles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jose Saiz Manager ibis budget Alcorcón

Great time

Customer review rating 4.3/5

Renan L. Families - 02/01/2020 Confirmed reviews ALL

It’s a pretty good hotel, as many of Accor. The concept of budget is well applied without sacrificing the client comfort. The room was sparkling clean and the staff is amazing.

Estimado Renan L., Muchas gracias por sus comentarios sobre el hotel. Es un placer recibir comentarios positivos y los haré llegar a todos los miembros del equipo. Esperamos volver a verle pronto con nosotros Reciba un cordial saludo. Jose Saiz Director hotel ibis budget Alcorcón

Poor customer service

Customer review rating 4.3/5

Daniel A. Business - 02/01/2020 Confirmed reviews ALL

Poor customer service (Front desk ) Not warm welcoming As a Accor staff member I think people in front desk need A HEARTIST TRAINING ASAP.

Estiimado DANIEL A., Muchas gracias por sus comentarios sobre la estancia en nuestro hotel. Siento que no hayamos sido capaces de alcanzar las expectativas que había puesto en nosotros. Tomo nota de sus comentarios y trabajaremos para mejorar. Normlamente , el trato de nuestro equipo es lo más valorado en el hotel por nuestros clientes .Sin embargo entiendo que no hemos sido capaz de transmitirle nuestra pasión por lo que le pido disculpas de nuevo. Espero que nos de una oportunidad de comprobar que sabemos y podemos hacerlo mejor. Reciba un cordial saludo Jose Saiz Director hotel ibis budget Alcorcón

Satisfactoria

Customer review rating 4.3/5

Marco Business - 24/12/2019 Confirmed reviews ALL

Satisfactoria

Room was smelling like ash tray.

Customer review rating 4.3/5

Sh Couples - 18/12/2019 Confirmed reviews ALL

All room was smelling like ash tray, it was probably smoking room long time and it leftest us its heritage.

Dear Mr H., Thank you for taking the time to tell us about your experience at the ibis budget Madrid Alcorcon Móstoles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You had a non smoking room and it is completely forbidden to smoke in this room. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jose Saiz Manager ibis budget Alcorcón

Normal

Customer review rating 4.3/5

Max Business - 13/12/2019 Confirmed reviews ALL

Correcta

Comfortable

Customer review rating 4.3/5

Anonymous Couples - 02/12/2019 Confirmed reviews ALL

Comfortable. The breakfast was a little sparse. Perhaps some eggs, fresh salad like tomatoes in addition.

Estancia agradable

Customer review rating 4.3/5

Fernando Families - 08/11/2019 Confirmed reviews ALL

Estancia correcta.

Estimado Fernando, Mi nombre es Jose Saiz, soy el director del hotel ibis budget Alcorcón y quisiera agradecerle enormemente sus comentarios en relación a su estancia en ibis budget Madrid Alcorcon Móstoles. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Esperamos verle de nuevo pronto por el hotel . Reciba un cordial saludo. Jose Saiz Director hotel ibis budget Alcorcón

Estupendo

Customer review rating 4.3/5

Jesús S. Families - 05/11/2019 Confirmed reviews ALL

Genial

Estimado JESUS, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis budget Madrid Alcorcon Móstoles. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Esperamos verle de nuevo pronto por el hotel Reciba un cordial saludo. Jose Saiz Director hotel ibis budget Alcorcón

Satisfactoria

Customer review rating 4.3/5

Anonymous Couples - 03/11/2019 Confirmed reviews ALL

Muy agradable

Estimada ESTHER , Muchas gracias por sus comentarios en relación a su estancia en ibis budget Madrid Alcorcon Móstoles. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Esperamos verla de nuevo pronto por el hotel Reciba un cordial saludo. Jose Saiz Director hotel ibis budget Alcorcón

SATISFACTORIA

Customer review rating 4.3/5

M. C. G. F. Families - 27/10/2019 Confirmed reviews ALL

BASTANTE AGRADABLE

Estimada M. CARMEN GONZALEZ, Muchas gracias por sus comentarios sobre el hotel ibis budget Alcorcón Móstoles . Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Esperamos verla de nuevo pronto por el hotel. Reciba un cordial saludo. Jose Saiz Director hotel ibis budget Alcorcón

Ideal for an overnight stay

Customer review rating 4.3/5

Anonymous Couples - 06/10/2019 Confirmed reviews ALL

Arrived into the hotel at 2am, check in was quick friendly & efficient, room was spacious & clean, bed was comfortable, & the breakfast which ran till 10:30 was a continental buffet, & much better than the price would suggest Would use this hotel again

Ibis visit

TripAdvisor rating 4.0/5

Safari60823490524 Couples - 17/09/2019 TripAdvisor review

great value for the stay. Breakfast is simple and enough. We are in this hotel twice and happy with both visits. The entrance is a bit challenging. We circled around 3 times from the round about to get into the correct road the second time and found out the enter a closed gate

excellent facilities in the hotel, area around hotel lacking facilities

Customer review rating 4.3/5

Alan Couples - 03/09/2019 Confirmed reviews ALL

the hotel was up to requirements, staff tried to be helpful, needed a desk to check guests in rather than a small table in the foyer, lack of computer to check in rather than a mobile phone seemed unprofessional

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