Mama Shelter Zurich 4 stars

Customer review rating (ALL Rating) 4.6/5 1,136 reviews

Mama Shelter Zurich - Image 1
Mama Shelter Zurich - Image 2
Mama Shelter Zurich - Image 3
Mama Shelter Zurich - Image 4
Schulstrasse 44, 8050 ZURICH, Switzerland

Description

Hotel extras

  • 178 rooms that do not skimp on comfort: 5 star beds, free films and organic amenities.

  • Meet us on the ground floor to discover our restaurant with a covered outdoor terrace.

  • For a drink in a cosy atmosphere, the Island bar is the perfect place to meet for a cocktail.

  • You can discover the large green terrace on the 2nd floor: Mama's Garden.

  • A specially dedicated floor for your private and business events.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

MEDIUM MAMA TWIN

Photo out of - MEDIUM MAMA TWIN

Enjoy 19sqm, twin beds 90x200cm, 100 % cotton satin sheets, connected TV with free movies. Maximum 2 people - no baby cot, no extra bed.

Max. number of persons
2
Area
From 19 m² / 204 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Free movies/video
  • Satellite/cable colour TV
  • 50'/127 cm screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • 2 pers. max
  • 19 m² / 204 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

Enjoy 21sqm, a queen-size bed 160x200cm, 100 % cotton satin sheets, a connected TV with free movies. Maximum 2 people (baby cot on request, no extra bed).

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Free movies/video
  • Satellite/cable colour TV
  • 50'/127 cm screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Enjoy 24sqm, a double bed 140x200cm, accessible room, 100 % cotton satin sheets, a connected TV with free movies. Maximum 2 people (baby cot on request, no extra bed).

Max. number of persons
2
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Free movies/video
  • Satellite/cable colour TV
  • 50'/127 cm screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Enjoy 41sqm, 2 connecting rooms, a queen-size bed 160x200cm and twin beds 90x200cm, 100 % cotton satin sheets, a connected TV with free movies. Maximum 4 people (baby cot on request, no extra bed).

Max. number of persons
4
Area
From 41 m² / 441 sq ft

Bedding

Queen size bed(s) x1

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Free movies/video
  • Satellite/cable colour TV
  • 50'/127 cm screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Enjoy 42sqm, a king-size bed 180x200cm, a sofa bed 160x200cm, a bathtub and a shower, 100 % cotton satin sheets, a connected TV with free movies. Maximum 4 people (baby cot on request, no extra bed).

Max. number of persons
4
Area
From 42 m² / 452 sq ft

Bedding

Queen size sofa bed(s) x1

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Free movies/video
  • Satellite/cable colour TV
  • 50'/127 cm screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Mama Shelter Zurich

Schulstrasse 44
8050 ZURICH
Switzerland

GPS:47.40992, 8.54628

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 178 rooms
  • 6 rooms for people with reduced mobility
  • 9 family rooms
  • 18 connecting rooms
  • 178 non-smoking rooms
  • 12 floors

Languages spoken at the hotel

  • German
  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Check In & Check-out facilities

  • Late Checkout

Concierge

  • Concierge

Pets

Pets allowed

Catering

One Restaurant

2 Bars

Breakfast

  • Express
  • Buffet Additional charge

Business

10 Meeting rooms

Sports and leisure

Boules/petanque

  • On site

Table tennis

  • On site

MAMA RESTAURANT ZURICH

Photo out of - MAMA RESTAURANT ZURICH

Meet us on the ground floor to discover our restaurant, with its covered outdoor terrace, and enjoy delicious home-cooked dishes, on your own or with friends. You can choose between delicious pizzas made with love and Mama classic menu, or both.

Cooking style
International
Capacity
237
Accessibility
Accessible service
8050 Zurich, Switzerland
Telephone +41000000

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Children menu
  • Vegetarian menu

Meet us on the ground floor to discover our restaurant, with its covered outdoor terrace, and enjoy delicious home-cooked dishes, on your own or with friends. You can choose between delicious pizzas made with love and Mama classic menu, or both.

MAMA S GARDEN

Photo out of - MAMA S GARDEN

Zurich will be making its mark with Mama s Garden, a large green terrace open exclusively in summer. With petanque, table tennis and table football, there is a play area just for you and your childlike spirit. On the menu: hot dogs, beers, finger food.

Bar Type
BAR
Capacity
184
Accessibility
Accessible service
Telephone +41 44 442 41 40
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Zurich will be making its mark with Mama s Garden, a large green terrace open exclusively in summer. With petanque, table tennis and table football, there is a play area just for you and your childlike spirit. On the menu: hot dogs, beers, finger food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,136 reviews

Customer review rating 2.0/5

Zahra A. Families - Confirmed reviews ALL

Thank you for taking the time to share your experience. We're truly sorry that your stay at Mama Zurich did not meet your expectations, especially while travelling with your child. ❤️ Regarding parking, we would like to clarify that there is a designated space for buses at the hotel's guest entrance. We regret that this information was not clearly communicated to you. As part of Mama's concept, we do not offer a luggage porter service, allowing us to keep our prices as accessible as possible for our guests. Kettles are also available upon request at reception, and we understand that collecting one yourself may have been inconvenient. We are particularly concerned by your comments about the interaction with one of our colleagues. Respect and kindness are essential to Mama's hospitality, and we take such feedback very seriously. We would appreciate it if you could contact our management team directly with more details about what happened, so we can properly investigate the situation and address your concerns. We're nevertheless delighted that our restaurant team made a positive impression through their kindness and friendliness towards your child. We'll be sure to share your lovely words with them. We sincerely apologise for the disappointment and hope to have the opportunity to provide you with a much better Mama experience in the future. Mama loves you ❤️

Customer review rating 3.5/5

Nikita W. Families - Confirmed reviews ALL

Dear Nikita, Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay overall and especially appreciated our breakfast! We sincerely apologize for the difficulties you experienced with the online booking process. We always strive to assist our guests from all over the world We also regret that the iron you requested did not reach your room. Although we always do our best to accommodate every request, We thank you for your feedback, and we will share it with the team hope to welcome you back Mama loves you ❤️

Customer review rating 5.0/5

Barbara G. Friends - Confirmed reviews ALL

Dear Barbara Thank you so much for your lovely words and recommendation! ❤️ We are absolutely delighted to hear that you loved your stay with us. It truly means the world to us to know that our guests leave happy! We hope to welcome you back very soon for another wonderful stay. You will always be very welcome here! 🥰 Mama loves you

Customer review rating 4.5/5

Mr T. R. Business - Confirmed reviews ALL

Thank you for your detailed feedback and great score! We’re delighted that you appreciated our convenient location, friendly and accommodating team, smooth organisation, and your clean and comfortable room. We’re also pleased that you enjoyed the flexible lighting, shading and air-conditioning controls. The Halloween masks were a playful seasonal touch, although we understand that they may not appeal to everyone. We’re sorry that the bathroom fan could not be switched off and caused annoyance. Your comment will be shared with our Technical team so the system can be checked. We hope to welcome you back soon! Mama loves you ❤️

Customer review rating 4.5/5

Sandeep G. Business - Confirmed reviews ALL

Thank you for your wonderful feedback and your excellent score! We’re delighted that you had such a comfortable and enjoyable experience. We hope to welcome you back very soon! Mama loves you ❤️

Thank you for taking the time to share your experience. We're truly sorry that your stay at Mama Zurich did not meet your expectations, especially while travelling with your child. ❤️ Regarding parking, we would like to clarify that there is a designated space for buses at the hotel's guest entrance. We regret that this information was not clearly communicated to you. As part of Mama's concept, we do not offer a luggage porter service, allowing us to keep our prices as accessible as possible for our guests. Kettles are also available upon request at reception, and we understand that collecting one yourself may have been inconvenient. We are particularly concerned by your comments about the interaction with one of our colleagues. Respect and kindness are essential to Mama's hospitality, and we take such feedback very seriously. We would appreciate it if you could contact our management team directly with more details about what happened, so we can properly investigate the situation and address your concerns. We're nevertheless delighted that our restaurant team made a positive impression through their kindness and friendliness towards your child. We'll be sure to share your lovely words with them. We sincerely apologise for the disappointment and hope to have the opportunity to provide you with a much better Mama experience in the future. Mama loves you ❤️

Customer review rating 3.5/5

Nikita W. Families - Confirmed reviews ALL

I could not book online from USA and had to ask my local zurich friend to help ,I even emailed the booking department but never got an answer back .I asked for an iron and I never got it .Stay otherwise was good .Great breakfast .Horrible scary masks on the lights

Dear Nikita, Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay overall and especially appreciated our breakfast! We sincerely apologize for the difficulties you experienced with the online booking process. We always strive to assist our guests from all over the world We also regret that the iron you requested did not reach your room. Although we always do our best to accommodate every request, We thank you for your feedback, and we will share it with the team hope to welcome you back Mama loves you ❤️

Customer review rating 5.0/5

Barbara G. Friends - Confirmed reviews ALL

Love this hotel! Def recommend it!!

Dear Barbara Thank you so much for your lovely words and recommendation! ❤️ We are absolutely delighted to hear that you loved your stay with us. It truly means the world to us to know that our guests leave happy! We hope to welcome you back very soon for another wonderful stay. You will always be very welcome here! 🥰 Mama loves you

Customer review rating 4.5/5

Mr T. R. Business - Confirmed reviews ALL

good location directly next to the train station, staff was friendly and accommodating, all seemed to be well organized The room was clean and nice, wouldn't have needed the Halloween masks in the room, but on the other hand decorating the room as such is a nice touch. only annoying part was that the fan in the bathroom couldn't be switched off Also good lighting/shading concept in the room, with different options for indirect/direct lighting and manual shades in the room, as well as motorized blinds outside Also operation for the FCU/AC was good, only

Thank you for your detailed feedback and great score! We’re delighted that you appreciated our convenient location, friendly and accommodating team, smooth organisation, and your clean and comfortable room. We’re also pleased that you enjoyed the flexible lighting, shading and air-conditioning controls. The Halloween masks were a playful seasonal touch, although we understand that they may not appeal to everyone. We’re sorry that the bathroom fan could not be switched off and caused annoyance. Your comment will be shared with our Technical team so the system can be checked. We hope to welcome you back soon! Mama loves you ❤️

Customer review rating 4.5/5

Sandeep G. Business - Confirmed reviews ALL

It was a wonderful experience

Thank you for your wonderful feedback and your excellent score! We’re delighted that you had such a comfortable and enjoyable experience. We hope to welcome you back very soon! Mama loves you ❤️

Customer review rating 5.0/5

Analiza P. Couples - Confirmed reviews ALL

Happy with the service. Room was clean.

Thank you for your wonderful feedback! :D We’re thrilled to know you had a great time with us. Making our guests feel at home is what Mama is all about, and we can’t wait to have you back for more lovely moments with us! With love

Customer review rating 5.0/5

R. R. Couples - Confirmed reviews ALL

Comfortable bed, very clean, very well located with access to groceries, fastfood, transports. Friendly staff and delicious breakfast

Thank you so much for your lovely feedback! 🥰❤️ We're delighted you enjoyed our comfy beds, spotless rooms, convenient location and, of course, Mama's delicious breakfast! 🥐☕ It's especially wonderful to hear that our friendly team made your stay even better. We can't wait to welcome you back to Mama Zurich! 😊 Mama loves you ❤️

Customer review rating 5.0/5

Vasiliki K. Friends - Confirmed reviews ALL

A cozy stay in a beautiful hotel located next to the train station.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Haralampie K. Friends - Confirmed reviews ALL

Excellent

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Mohamed A. Friends - Confirmed reviews ALL

We had a fantastic stay at Mama Shelter Zurich, and overall, our experience was excellent. The hotel was wonderful, the room was comfortable, and the atmosphere was great. The team was amazing, and we genuinely enjoyed our time there. However, one person deserves special recognition for making our stay truly memorable: Astrid! From the moment we checked in until the moment we checked out, Astrid was absolutely outstanding. She welcomed us with genuine warmth, a beautiful smile, and an incredibly friendly attitude that immediately made us feel comfortable and welcome. Throughout our stay, she consistently demonstrated exceptional hospitality, professionalism, and kindness. She was always approachable, attentive, and willing to help, ensuring that we had the information, advice, and recommendations we needed. What made Astrid stand out was that her service felt genuine and personal. She did not simply perform her duties; she made a real effort to ensure that we felt valued as guests. She was always happy to offer advice, answer our questions, and help us whenever we needed anything. Her positive energy, welcoming personality, and willingness to go the extra mile made a significant difference to our experience. It is not often that you come across someone who leaves such a positive impression during a hotel stay. Astrid has a natural talent for hospitality, and it is clear that she genuinely cares about the guests she serves. Her attitude, attention to detail, and friendly approach reflect exactly what a great hotel experience should be. She made us feel welcome throughout our visit, and her professionalism and kindness deserve to be recognised and appreciated. I sincerely hope the management at Mama Shelter Zurich acknowledges Astrid’s outstanding work. Employees like her are a tremendous asset to any hotel because they create memorable experiences that encourage guests to return. A beautiful hotel and comfortable rooms are important, but it is the people who make the experience truly special, and Astrid is an excellent example of that. She represents the hotel exceptionally well and deserves genuine recognition for her contribution. Unfortunately, our experience with the night-shift receptionist, Parvin, was the complete opposite and was quite disappointing. His attitude came across as unprofessional, unhelpful, and unnecessarily rude. When I requested an extra blanket, he was initially unwilling to assist, and I had to insist before my reasonable request was addressed. Even when I asked for water, his response was disappointing, telling me that I could wait until the morning. This was not the level of courtesy, support, or hospitality I would expect from a hotel of this standard. Simple requests such as an extra blanket or drinking water should be handled with basic courtesy and a willingness to help. Guests should feel comfortable approaching the reception team at any time, including during the night. The way this interaction was handled left a negative impression and was particularly disappointing considering how welcoming and helpful the rest of our experience had been. It is unfortunate that one staff member’s attitude can affect an otherwise excellent hotel experience. The contrast between Astrid’s exceptional hospitality and the night receptionist’s lack of support was very noticeable. I hope management takes this feedback seriously, reviews the incident appropriately, and ensures that the night-shift team maintains the same standards of professionalism and guest care that the hotel aims to provide. Despite this disappointing interaction, I would still like to emphasise that we genuinely enjoyed our stay at Mama Shelter Zurich. The hotel itself was great, the room was excellent, and Astrid made a remarkable difference to our overall experience. A special thank you to Astrid: You were truly amazing from beginning to end. Your kindness, friendliness, positive energy, helpful advice, and genuine care made us feel welcome and appreciated. You went above and beyond to make our stay enjoyable, and that is something we will remember. You are a real star and a credit to Mama Shelter Zurich. I sincerely hope your hard work and dedication are recognised by management because you deserve all the praise. Thank you for making our stay special, and we hope to see you again on our next visit! Overall, Mama Shelter Zurich has a lot to offer, and with staff members like Astrid representing the hotel, it has every reason to leave guests with a wonderful impression. I would encourage management to recognise outstanding employees like her while addressing the areas where service needs improvement. Great hospitality should be consistent across every shift, and every guest deserves to feel welcomed, respected, and looked after.

Thank you so much for taking the time to share such thoughtful and detailed feedback! ❤️ We’re delighted that you enjoyed Mama Zurich, your comfortable room and our atmosphere, but what truly makes us proud is hearing how much Astrid contributed to your experience. Your wonderful words about her genuine warmth, professionalism and exceptional hospitality mean the world to us. We will personally make sure that Astrid receives the recognition she deserves! 🌟 At the same time, we sincerely apologize for your disappointing interaction with our night receptionist. Having to insist on something as simple as an extra blanket or being told to wait until morning for water is certainly not the level of care and hospitality we expect from our team. We take your concerns seriously and will address this feedback with our Front Office team to ensure that every guest receives the same warm and attentive service, regardless of the time of day. Thank you again for recognising the people who make Mama special while helping us identify where we need to improve. We truly appreciate your kindness and look forward to welcoming you back for an even better stay! 😊 Mama loves you ❤️

Customer review rating 4.5/5

Linda I. Solo - Confirmed reviews ALL

Great locations, easy to get to Zurich main station. Room was clean and quiet, bed comfortable. Delicious breakfast and very friendly staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Vincent H. Solo - Confirmed reviews ALL

Quite convenient area for me. However, a bit more pricey. Loved the ladies at the reception. quite welcoming and friendly.

Thank you so much for your lovely feedback! 😊 We’re delighted that Mama’s location was convenient for you and, especially, that our reception ladies made you feel so welcome! ❤️ We’ll be sure to share your kind words with them. We also understand your comment regarding the price and appreciate your honest feedback. We hope to welcome you back to Mama Zurich very soon! Mama loves you ❤️

Customer review rating 2.0/5

Tobias E. Families - Confirmed reviews ALL

While the common areas were large and entertainingly decorated, the rooms were tired with noisy ineffective air con, worn carpet and scarred walls. Front desk staff were friendly but after promising to have the air con looked at didn’t follow through. Overall it was fine but definitely overpriced

Thank you for taking the time to share your honest feedback. We’re glad you enjoyed Mama’s lively common areas and the friendliness of our reception team, but we’re genuinely sorry that your room did not meet your expectations. The noisy, ineffective air conditioning, worn carpet and marked walls are certainly not the standards we aim to provide. We’re especially sorry that our team promised to look into the AC issue but failed to follow through. We understand how disappointing this must have been, particularly given the price of your stay. Your comments will be shared with our Maintenance, Housekeeping and Front Office teams for proper follow-up. We hope you’ll give Mama another chance to provide the comfortable, welcoming experience you deserve. Mama loves you ❤️

Customer review rating 3.0/5

Sik Y. C. Friends - Confirmed reviews ALL

There is a smell at the room. The air circulation and air conditioner is not good enough.

Thank you for your feedback. We’re pleased that you appreciated our location, but we’re sorry that the smell in the room and insufficient air circulation affected your comfort. Your comments will be shared with our Housekeeping and Technical teams so that the ventilation and air-conditioning system can be checked. We hope to offer you a fresher and more comfortable experience next time. Mama loves you ❤️

Customer review rating 4.5/5

Margarita E. Business - Confirmed reviews ALL

I stayed for two nights. Comfy beds, clean bathroom. Beautiful view from the 12th floor. The staff is super polite, in a nice, not make-it-look-like way. Very good breakfast. My only "complain" is that there's only 2 TV channels in English. In case you want to watch a little bit before sleeping. Literally across the Oerlikon train station. In 5' you're downtown or at the airport. Lots of restaurants, supermarket, coffee places around. And all of that for a very good price, considering you're in the most expensive city in the world. Bravo Mama!

Wow, thank you so much for this wonderful review! 😊 We’re thrilled you enjoyed Mama’s quirky style, comfy beds, beautiful 12th-floor views, delicious breakfast and, most importantly, the genuine hospitality of our team! ❤️ It’s great to hear that our location and value for money made your stay even better. We also appreciate your feedback about the limited English TV channels and will share it with our team. We can’t wait to welcome you back for another great stay in Zurich. Bravo to you too! Mama loves you ❤️

Customer review rating 5.0/5

Jean C. Families - Confirmed reviews ALL

This was a return visit to Mama Shelter Zurich. I came back to the hotel because of the people, not the price. It was quite expensive because of a conference being held in the same place, but I would rather pay more for outstanding service and support than get a deal somewhere where the standards are not so high.

Wow, what a wonderful compliment! ❤️ Thank you so much for choosing Mama Zurich again! Knowing that you returned because of our people truly means the world to us. 😊 We’re incredibly proud that our team made you feel so well cared for with their kindness, efficiency and willingness to go the extra mile. We also appreciate your understanding regarding the higher rates during the conference. Your lovely words will definitely be shared with the team, and we can’t wait to welcome you back for another memorable stay! Mama loves you ❤️

Customer review rating 5.0/5

Ismail E. Couples - Confirmed reviews ALL

Friendly staff, amazing facilities and great value for money.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Alexander K. Couples - Confirmed reviews ALL

Conveniently located next to the train station and not far from the center. Great breakfast and comfy room. Friendly staff

Thank you so much for your lovely feedback! 😊 We’re delighted you enjoyed our convenient location, comfy room, delicious breakfast and, of course, our friendly Mama team. We hope to welcome you back to Zurich very soon! Mama loves you ❤️

Customer review rating 1.0/5

Anders K. Business - Confirmed reviews ALL

Very uncomfortable room - very hot even with air condition on all night, not clean and no good vibes. Nice people at the desk but the combination of little attractive location, "stuffy" and not very fresh made the experience not recommendable. Pricing to quality is not good

Dear Guest, Thank you for sharing your feedback. We’re very sorry that your stay was uncomfortable and did not reflect the Mama experience we want to provide. A room that feels too hot despite the air conditioning, combined with cleanliness concerns, is understandably frustrating, and we sincerely apologize. We’re glad our Front Office team made a positive impression, but we understand that this could not make up for the overall experience or the feeling that the stay did not offer good value for money. Your comments regarding the AC, cleanliness and room comfort will be followed up with our teams. We truly hope we’ll have the opportunity to provide you with a much better experience in the future. Mama loves you ❤️

Customer review rating 0.5/5

Tobias E. Business - Confirmed reviews ALL

The hotel was terribly dirty - tables in the lounge and bar covered in trash and empty crockery that no one cleaned up all evening, sticky floors with clearly breakfast leftovers in the bar/restaurant area, dirty socks and glasses in the room. Staff was nonplussed and uninterested, service slow, front desk barely communicated because they were talking to friends at the same time.

We are truly sorry to read about your experience. The level of cleanliness you describe, both in your room and in our public areas, is simply not acceptable and does not reflect the standards we expect at Mama. We are equally concerned by your comments regarding the attitude, responsiveness and attentiveness of our team. You should have felt welcomed and cared for throughout your stay, and we sincerely apologize that we failed to provide this experience. Your feedback will be addressed directly with our Housekeeping, F&B and Front Office teams so that the necessary improvements can be made. We sincerely hope you will give us another opportunity to show you the Mama experience we are capable of providing. Mama loves you ❤️

Other web-users rate our hotel

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