Good design, good vibe and staff, convenient location - only to be almost ruined by clearly insufficient cleaning (pubic hair on dirty toilet, hair on the floor, hair in the bed, cleaning cloth left on the room floor etc.) and lack of attention to detail: none of the two provided safes in our XXL room was working, an advance request for a high floor was ignored (we ended up on the 5th floor), the Mama Garden bar was closed and whilst the latter was not the hotel's fault (demonstration in the street below), a little compensation gesture such as a voucher for the ground floor bar would have been appreciated. Overall a good hotel with a potential to be great, but in need of tighter management.

Wonderful stay! Thank you for the upgrade and friendly front-desk service from Olivier. Only issue was with elevators being out of service on Sep 23. Climbing up/down to the 10th floor was not something I'd like doing in the morning... Also, the lady who was working the front-desk on the Sep 23 AM needs a training on expectation management. When I made a comment about elevators not working, instead of responding along the lines of "We are aware of the issue and we're urgently working to fix it", she shrugged her shoulders and said "I know it's not working, but I can't fix it... soori gäll". Wow... talk about hospitality!

At the time of Online Check In they asked if we were celebrating a special Occasion, which I clearly Mentioned We were, however the Hotel didn't make any efforts or anything different to mark the celebrations. Which was kind of disappointing. If you don't bother with making extra efforts, why waste customer's time at the time of Online Check-In. However My overall experience at the Hotel was good, so I'm still going for Good Ratings.

I found the service in the bar NOT friendly. Decoration over the top.. Maybe pleasing a young crowd ? Breakfast in the same location as the bar- NOT a great idea. One person making coffees, cappuccini, etc for customers lining up ( I suggest a self service coffee machine)

I rarely write negative feedback. But I felt I had to write one this time. We were there on sep 17-22 2026. First day we arrived. We reminded front desk that this trip is for our wedding anniversary.(10th year by the way), we are far from hong Kong. They claimed they were not informed by trip com. Then basically they did nth either for the rest of the 5 nights we were there. ​there's slippers and toothbrush available at reception. So we took two pair of slippers to use in the room. ​Then the next day, house keeping throw away both our slippers. We contacted mama shelter WhatsApp. We got some AI replies...and multiple of msgs basically telling us we can just take the skippers again at front desk. Why is so difficult to ask housekeeping to place the slippers in our room? It is your fault and you caused your customer trouble to get it?? After a long day of being outside. We were too tired to go back down to get ourselves . We also later realized housekeeping don't have slippers. They are available only at reception. ​The second day we got back to hotel. We saw our hair still at the shower room. They didn't remove it. ​I WhatsApp the hotel make sure they change our bedsheets after two nights of stay. They reply back saying will look into it and will pass the msg to the responsible party. Then we got back to room realize bedsheet not changed at all. We msg hotel to ask they just simply said will follow up and check for us. Next morning they replied saying usually will only change after 3 nights...... I felt like our requests were not being address at all for the entire stay. ​Bed is really really tiny we got twin beds and each bed is only 2.5 feet wide at most. It's the smallest compare to Brussels, Warsaw, and krakow hotels which we stayed before our last stop Zurich. Oh they also never replaced the bottled water we drank at the bar. Not sure if this is the swiss norm. I felt hotel is quite understaffed esp on housekeeping.

We had an absolutely wonderful stay at Mama Shelter Zürich. The hotel genuinely exceeded our expectations! It was modern, comfortable and, most importantly, surprisingly quiet, which made it perfect for relaxing after long days exploring Zürich and Switzerland. The atmosphere throughout the hotel was great, everything felt welcoming, and the staff were fantastic. A very special mention to Anthony, who was always incredibly friendly, helpful and attentive. Whenever we had a question or needed assistance, he was there to help with a smile and really went above and beyond to make our stay enjoyable. Service like this makes such a difference when travelling! Overall, we were extremely happy with our stay and would definitely choose Mama Shelter Zürich again. Highly recommended!

nice clean and good services

One stop from the Airport and one stop to Zurich HB. COOP, Lidl and Migros across the street.

I enjoyed my whole experience, breakfast buffet was great too, location was very practical and close to train station. its 9/10 just because the room is warmer and AC doesn't really cool down much but -3c of what is it in the room.

This place feels far more expensive than it is! Great location, lovely staff, comfy beds, and fantastic shower. Could have stayed much longer!

Great value for money in Zurich near Flughafen.

Pleasant hotel located a stones throw away from the train station making it extremely accessible. Very funky interior not traditional but it was fine for us (mid 20s couple) but might put some off. Rooms and other areas absolutely spotless (and I’m a germ freak 🤣)

We really enjoyed our stay at Mama Shelter Zurich and honestly, everything was great from start to finish. The reception staff were professional, friendly and welcoming, which made us feel comfortable right from the moment we arrived. The breakfast was also excellent — there was everything you could possibly want, with plenty of options to start the day right. Our room was very nice and comfortable. The bed was really comfortable, the shower was spacious, and the Wi-Fi worked perfectly throughout our stay. The location is another big plus. The hotel is right across from the train station, making it very convenient for getting around Zurich and exploring the city. The area felt very safe, just like Zurich in general. We had a great experience and would definitely stay here again. Highly recommended!

Nobody ever answers your phone. They don’t care if you are disabled or old and can’t carry your bag, they would never help, actually they would never help you with anything. Need more towels. No. Need water. No. AC not working. No. Extremely bad hotel

Excellent breakfast, air conditioning works, convenient location.

Good breakfast, big rooms, location at reach with public transport

Loved the amenities like the garden, when we asked for a baby tub they found us one and the interiors was 🙌🏽🙌🏽🙌🏽🙌🏽

The worse price rate ever , bad cleaning

Spot on service , clean rooms, good beds, well.locations..good vibes