Name: Mama Shelter Zurich - ALL
Address: Schulstrasse 44, ZURICH, 8050, CH
Rating: 4.6

Mama Shelter Zurich

Fun, affordable and popular designer rooms and restaurants

In the heart of Zurich's business district, Mama Shelter Zurich makes its Swiss debut with 178 boldly designed, ultra-comfortable rooms. A lively restaurant, buzzing bar, and relaxed atmosphere set the scene for gathering and unwinding. Whether you're here for business meetings or a city escape, discover a dynamic destination where culture, gastronomy, and creativity come together. Willkommen!

Stay at Mama Shelter Zurich, a design-led hotel featuring 178 rooms, a vibrant restaurant, and an energetic bar. Perfect for a city break or a family getaway, with easy access to public transport and Zurich's must-see attractions.

Dynamic yet refined, Zurich captivates with its contrasts-creative neighborhoods, world-class museums, standout dining spots, and curated boutiques. Easy to explore, the city offers a unique balance between urban energy and a relaxed lifestyle.

In Zurich, Mama embraces this harmony between vibrant city life and exceptional quality of living. Every stay becomes an invitation to experience an inspiring destination - creative, welcoming, and full of surprises.

Christoph MERZ, Hotel Management

Hotel extras

178 rooms that do not skimp on comfort: 5 star beds, free films and organic amenities.
Meet us on the ground floor to discover our restaurant with a covered outdoor terrace.
For a drink in a cosy atmosphere, the Island bar is the perfect place to meet for a cocktail.
You can discover the large green terrace on the 2nd floor: Mama's Garden.
A specially dedicated floor for your private and business events.

Our accommodation(s)

Room

MEDIUM MAMA DOUBLE

2 pers. max
19 m² / 204 sq ft

Bedding 1 x King size bed(s)

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Room

MEDIUM MAMA TWIN

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Twin bed(s)

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Room

LARGE MAMA DOUBLE

2 pers. max
21 m² / 226 sq ft

Bedding 1 x Queen size bed(s)

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Room

LARGE MAMA DOUBLE ACCESSIBLE

2 pers. max
24 m² / 258 sq ft

Bedding 1 x Double bed(s)
Accessible room

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Room

XXL MAMA FAMILY

4 pers. max
41 m² / 441 sq ft

Bedding 1 x Queen size bed(s) and 1 x Twin bed(s)

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Suite

XXL MAMA DOUBLE

4 pers. max
42 m² / 452 sq ft

Bedding 1 x Queen size sofa bed(s) and 1 x King size bed(s)

See availabilities

Room

LARGE MAMA DOUBLE ACCESSIBLE

2 pers. max
24 m² / 258 sq ft

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Hotel location

Mama Shelter Zurich

Schulstrasse 44
8050 ZURICH
Switzerland

GPS:47.40992, 8.54628

ZURICH OERLIKON

Railway station

Access: 1 km / 0.62 mi 2 min walk / 4 min drive

MESSE ZURICH

Access: 2.5 km / 1.55 mi 11 min walk / 7 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Pets welcome
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property

MAMA RESTAURANT ZURICH

Meet us on the ground floor to discover our restaurant, with its covered outdoor terrace, and enjoy delicious home-cooked dishes, on your own or with friends. You can choose between delicious pizzas made with love and Mama classic menu, or both.

ISLAND BAR

For a drink in a cosy atmosphere, the island bar is the perfect place to meet for a cocktail. You can meet up on the restaurants terrace for a drink with friends, beer in hand.

MAMA S GARDEN

Zurich will be making its mark with Mama s Garden, a large green terrace open exclusively in summer. With petanque, table tennis and table football, there is a play area just for you and your childlike spirit. On the menu: hot dogs, beers, finger food.

Meetings & Events

Number of Meeting Room: 8
Surface of the largest room: 100 m² / 1076.39 sq ft
Maximum seats capacity: 80
Maximum capacity for banquets: 0

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.6/5 665 reviews

Jasmina P. Families - 5/27/2026 Confirmed reviews ALL

Nice experience, service was ok, the room was clean and we really loved the breakfast. Very ok for toddlers

Mama is so happy to hear that you had a nice experience and that your room was perfectly clean! Knowing that you really loved her breakfast brings a huge smile to her face—she loves making sure her guests start the day fully energized. She is also absolutely delighted to hear that her home was very accommodating for your toddlers! Welcoming little ones and making families feel comfortable and relaxed is incredibly important to her. Thank you so much for your lovely feedback, and Mama cannot wait to welcome you and your beautiful family back for another wonderful stay soon! Love, Mama

Emily W. Couples - 5/27/2026 Confirmed reviews ALL

quick and easy

Mama loves to hear that! Quick and easy is exactly how she likes things to be—whether it's checking in, getting around Zurich, or just enjoying a smooth, hassle-free stay. Thank you so much for the wonderful, snappy feedback. Mama can't wait to welcome you back for another effortless visit soon! Love, Mama

Clare L. Families - 5/27/2026 Confirmed reviews ALL

Friendly, informed staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

Roxane V. Families - 5/26/2026 Confirmed reviews ALL

Disaster- no care for customers when this is a people industry. Have escalated the issue by email to mama zurich and through mama corporate, no answer so far!!

Mama’s heart sinks to hear that you have not yet received a response to your emails. She completely agrees with you, hospitality is entirely a people industry, and feeling ignored when trying to resolve a serious issue is incredibly frustrating and completely unacceptable. Please know that Mama takes your experience very seriously. While the on-site team and corporate offices work through their inquiries, she wants to assure you that your escalation has not been forgotten. Mama is immediately flagging this delay with the management team in Zurich as an absolute priority to ensure your emails are retrieved and that a senior representative reaches out to you directly without further delay. Thank you for your continued patience while we get this sorted out for you. With love, Mama

James C. Friends - 5/25/2026 Confirmed reviews ALL

I had no real issue with check in although it did take a while. got to my room and the air conditioner was making rattling sounds. I called down to the front desk to ask how to fix it. they said that they have this problem often. I should just turn down the fan from three to 2 and it will go away. I turned it down to two and the noise was still there. the woman told me that this is fairly normal and that she will try to send up an Engineer. no one ever came to solve the issue so I had to lower the fan to 1. the room never got cool in the afternoon. I also notified the front desk on my departure that the minibar was not getting cold. I was told that that happens often as well and that it is not meant to cool the water that was in it. I Was told that that is normal and that maybe it is broken. also I spoke with the front desk about the pillows and the duvets both smelling like dirty nasty feet. I explained that putting your nose up to the duvet smelt like dirty feet and that the pillow I needed to cover with a towel because it smelled like smelly dirty feet. once I referred to myself as a diamond member the front desk responded more professionally but still didn't handle anything correctly. I was told that the hotel was just built in August of 2025 the air conditioners are broken the mini bar is broken and the pillows and duvets smelt like someone's dirty feet. it was the most disgusting stay I've ever had at a hotel in my life. it felt dirty and Smelly and completely uncomfortable. The hallway on the 6th floor smelt also very dirty. I would prefer to have a refund for the kind of situation that the room was in. also my secondary room 612 and 614 the other room was also not working correctly with the air conditioner nor was the refrigerator working in the room. the biggest issue I have with this hotel is that the staff did not care they just gave me excuse after excuse and I said well when will they fix all of these things and they just shrug their shoulders. no one had the correct professional attitude to apologize and be considerate of the situation that we were going through. I am traveling to several different club accord hotels over this year and this is absolutely the worst I have ever dealt with. the staff needs to learn professionalism and how to speak to a customer and not give excuses but learn how to fix the things that are inside the hotel for a hotel that is only 10 months old. I was completely disgusted by all of this and not happy with my stay at all for just one night. no one knew how to handle the issues no one spoke to me correctly and nobody was professional.

Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are deeply sorry to read about the many shortcomings you experienced during your visit. What you describe regarding the air conditioning issues, non-functioning minibar units, unpleasant odors from the bedding, and the condition of the hallway is clearly unacceptable and far from the standards we are committed to delivering. Most importantly, we sincerely apologize for the manner in which your concerns were addressed by our team. While technical issues can occasionally arise, what should never happen is for a guest to feel dismissed, met with excuses, or left without ownership, empathy, and proper follow-through from our staff. We fully understand your frustration, especially after reporting multiple concerns both during your stay and at departure. As a valued Diamond member, your loyalty and continued trust in Accor are deeply appreciated, and we are especially disappointed that your experience with us did not reflect the level of care, professionalism, and recognition you rightfully expect. Your comments regarding the response from our front office team, the lack of engineering follow-up, and the repeated explanations provided instead of immediate action have been taken extremely seriously and are being reviewed internally with the relevant department leaders. We are also initiating an urgent inspection of the rooms mentioned, including the air conditioning systems, minibars, bedding quality, and floor condition. While we understand your request for a refund, we would first like to express our sincere apologies with a gesture of goodwill. We will be crediting 2,500 Accor Live Limitless (ALL) points to your account as a token of our regret for the inconvenience and disappointment caused during your stay. We fully recognize that your stay left you feeling uncomfortable, disappointed, and dissatisfied. This is certainly not the impression we wish to leave with any guest, particularly one who places continued confidence in our hotels throughout the year. Once again, please accept our sincerest apologies for this experience and for failing to provide the professional hospitality you deserved. We truly hope to have the opportunity to restore your confidence in us in the future. Kind Regards