Thank you so much for your lovely feedback! 😊 We’re delighted that Mama’s location was convenient for you and, especially, that our reception ladies made you feel so welcome! ❤️ We’ll be sure to share your kind words with them. We also understand your comment regarding the price and appreciate your honest feedback. We hope to welcome you back to Mama Zurich very soon! Mama loves you ❤️

Thank you for taking the time to share your honest feedback. We’re glad you enjoyed Mama’s lively common areas and the friendliness of our reception team, but we’re genuinely sorry that your room did not meet your expectations. The noisy, ineffective air conditioning, worn carpet and marked walls are certainly not the standards we aim to provide. We’re especially sorry that our team promised to look into the AC issue but failed to follow through. We understand how disappointing this must have been, particularly given the price of your stay. Your comments will be shared with our Maintenance, Housekeeping and Front Office teams for proper follow-up. We hope you’ll give Mama another chance to provide the comfortable, welcoming experience you deserve. Mama loves you ❤️

Thank you for your feedback. We’re pleased that you appreciated our location, but we’re sorry that the smell in the room and insufficient air circulation affected your comfort. Your comments will be shared with our Housekeeping and Technical teams so that the ventilation and air-conditioning system can be checked. We hope to offer you a fresher and more comfortable experience next time. Mama loves you ❤️

Wow, thank you so much for this wonderful review! 😊 We’re thrilled you enjoyed Mama’s quirky style, comfy beds, beautiful 12th-floor views, delicious breakfast and, most importantly, the genuine hospitality of our team! ❤️ It’s great to hear that our location and value for money made your stay even better. We also appreciate your feedback about the limited English TV channels and will share it with our team. We can’t wait to welcome you back for another great stay in Zurich. Bravo to you too! Mama loves you ❤️

Wow, what a wonderful compliment! ❤️ Thank you so much for choosing Mama Zurich again! Knowing that you returned because of our people truly means the world to us. 😊 We’re incredibly proud that our team made you feel so well cared for with their kindness, efficiency and willingness to go the extra mile. We also appreciate your understanding regarding the higher rates during the conference. Your lovely words will definitely be shared with the team, and we can’t wait to welcome you back for another memorable stay! Mama loves you ❤️

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Thank you so much for your lovely feedback! 😊 We’re delighted you enjoyed our convenient location, comfy room, delicious breakfast and, of course, our friendly Mama team. We hope to welcome you back to Zurich very soon! Mama loves you ❤️

Dear Guest, Thank you for sharing your feedback. We’re very sorry that your stay was uncomfortable and did not reflect the Mama experience we want to provide. A room that feels too hot despite the air conditioning, combined with cleanliness concerns, is understandably frustrating, and we sincerely apologize. We’re glad our Front Office team made a positive impression, but we understand that this could not make up for the overall experience or the feeling that the stay did not offer good value for money. Your comments regarding the AC, cleanliness and room comfort will be followed up with our teams. We truly hope we’ll have the opportunity to provide you with a much better experience in the future. Mama loves you ❤️

We are truly sorry to read about your experience. The level of cleanliness you describe, both in your room and in our public areas, is simply not acceptable and does not reflect the standards we expect at Mama. We are equally concerned by your comments regarding the attitude, responsiveness and attentiveness of our team. You should have felt welcomed and cared for throughout your stay, and we sincerely apologize that we failed to provide this experience. Your feedback will be addressed directly with our Housekeeping, F&B and Front Office teams so that the necessary improvements can be made. We sincerely hope you will give us another opportunity to show you the Mama experience we are capable of providing. Mama loves you ❤️

Thank you for your wonderful review! We’re delighted that you enjoyed our convenient location near Oerlikon station, the airport connections, Hallenstadion and the Saturday market. It’s also great to hear that our generous breakfast helped start your days on the right note. We hope the André Rieu concert made your Zurich visit even more memorable! Mama loves you ❤️

Thank you for your detailed and constructive feedback. We’re pleased that you appreciated Mama’s design, atmosphere, team and convenient location, but we sincerely apologise for the serious cleanliness issues you encountered. The condition described—including hair in several areas and a cleaning cloth left behind—is unacceptable and falls far below our standards. We also regret that neither safe was working and that your request for a high floor was not fulfilled. Although room preferences remain subject to availability, this should have been clearly communicated to you. The Mama Garden closure was necessary due to the demonstration and the safety conditions outside, but we understand your point that a thoughtful alternative or gesture would have helped lessen the disappointment. Your feedback will be reviewed with our Housekeeping, Technical and Front Office teams. We agree that greater attention to detail and stronger follow-up are needed to deliver the experience this hotel is capable of providing. Mama loves you ❤️

Thank you for your feedback! We’re delighted that you had a wonderful stay, appreciated the upgrade, and enjoyed the friendly service from Olivier. We’ll be happy to share your kind words with him. We sincerely apologise for the elevators being out of service on September 23. Having to use the stairs to reach the 10th floor was understandably inconvenient. We are equally sorry about the response you received from our Front Office team. While technical problems cannot always be resolved immediately, they should always be communicated with empathy, professionalism and reassurance. Your comments will be addressed with the team as part of our service training. We hope to welcome you back for an even smoother stay next time! Mama loves you ❤️

Thank you for sharing your feedback. We’re pleased that you appreciated our convenient location and comfortable bedding. We’re sorry that the service at the bar did not feel friendly, as a warm and welcoming atmosphere is an essential part of the Mama experience. Our bold décor and shared bar-and-breakfast space are part of Mama’s lively concept, although we understand that this style may not appeal to everyone. We also appreciate your suggestion regarding a self-service coffee machine. Waiting in line for coffee can affect the breakfast experience, and your comment will be shared with our Food & Beverage team. Mama loves you ❤️

Thank you for sharing such detailed feedback. We are truly sorry that your stay, especially such an important 10th wedding anniversary trip from Hong Kong, was not handled with the care and attention it deserved. Although the anniversary information may not have reached us through the booking platform, once you informed our team at check-in, we should have acknowledged the occasion properly. We also sincerely apologise that the slippers were removed, the shower was not cleaned thoroughly, and your request to change the bed linen was not completed. Regardless of our usual linen-changing schedule, a confirmed guest request should be followed through. We are equally sorry that the WhatsApp communication felt automated and did not lead to practical solutions. We understand how frustrating it must have been to repeat your requests without seeing any action. Your comments regarding the narrow twin beds, bottled water and perceived lack of staffing have also been noted. We will review this experience with our Front Office and Housekeeping teams, as better communication, follow-up and attention to detail were clearly needed throughout your stay. Mama loves you ❤️

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,