Bar fridge was not working and they were not able to fix it. There was no tea or coffee in the room. No glasses to drink the water.

all good from check-in to invoicing. however I didn't sleep well due to some outside noise during the night. hopefully it was exceptionnal.

There were a few issues that unfortunately made the overall experience disappointing. Firstly, I emailed the hotel in advance to explain that I had booked two rooms under my name and that my colleague would be arriving before me. I provided her name specifically to ensure she would not have any issues checking in. I received no response to my email and despite the advance notice, she experienced difficulties when she arrived. Secondly, both my room and the bathroom had not been properly cleaned, which was disappointing and not what I would expect from a hotel of this standard. There was also no bottle opener in the room to open the bottled water provided. When I called reception, I was told that I could either go down to the second floor to have it opened or go to reception. I would have expected, at a minimum, for someone to bring a bottle opener to the room rather than asking a guest to leave their room for something so basic. I could mention a few other small issues but I think the above gives a good indication of why the experience fell short. The hotel itself is very nice and I should mention that the gentleman who assisted me at check-out was excellent. Unfortunately, however, the overall experience was far from what I expected. There seems to be a lack of attention to detail and service, which is a real shame given the quality and potential of the hotel.

Still waiting for the balance of two deposits to be refunded

Mama Shelter Zurich located in Oerlikon. Well positioned between airport and city centre. Quite new vibrant place. Loved the ease to train in and out.

Very friendly and customer minded team

We had an absolutely incredible stay at Mama Shelter Zurich! We came to celebrate my sister’s birthday, and the hotel exceeded our expectations in every way. The Breakfast: Phenomenal! The spread was delicious, with an amazing variety of fresh options that set the perfect tone for our days. The Rooms: Exceptionally clean, wonderfully spacious, and styled with fantastic energy. Thank you so much to the team for making our birthday celebration so special. We can't wait to return!

Pleasant staff

At day 2, room had no electricity when I came back to the room. Which is not that of a problem but the way it was handled was terrible. I ultimately had to change room but the way it was handled is not at the level of Mama shelter. I spent probably more than 300 nights at all Mama Shelters since it exist and never had such a bad experience. I'm still waiting for the invoice by the way... despite many phone calls and email requests.

The main reasons I selected this hotel is that it allows dogs and because of its location, but the reason I would go back is the kindness and helpfulness and cheerfulness of the top-notch staff. I’ve spent my career in great hotels all over the USA, Canada, and Europe, and this has got to be one of the best experiences I’ve ever had. We had a medical emergency emergency involving an unexpected stay in the intensive station at the local hospital and needed to extend our two-night stay to a week time for recovery in your hotel. Your staff could not have been more kind or more helpful, from the restaurant team’s willingness to provide nutritious, simple, and comforting food for the recovering patient to the inquiries after our patient and offers of amenities like a tea kettle for our room and shopping suggestions. We need to return next month and even though because of a large event, the prices will be higher than usual we will be going to Mama Shelter Zürich again. I’d like to give a special shout out to Astrid and Francisca at the front desk, as well as the terrific kitchen team and wonderful restaurant waiters and waitresses. I was so worried about our patient that I did not record the names of all the wonderful people working in the restaurant who were good to us, but I’m extremely grateful to them all. Their kindness and the welcome they give to guests his second to none. My dog would also like to send his thanks; he was treated like a family friend with warm and happy greetings everywhere he went. ⭐️⭐️⭐️⭐️⭐️

Things to improve: I asked for steamer, and the one I received was not working, another one was delivered and it didn't work either. Safe in the room was not prepared and I had to ask for help. Please consider adding a mug or a glass in every room with electronic kettle. In general there are too many cases where I need to ask for help, support, sth delivered to my room and it makes the stay not comfortable. Thank you!

Strengths: - great staff - great breakfast Weaknesses: - lack of kettle and mugs in the room - very poor AC making it impossible to sleep at night

It was a very friendly and relaxing hotel and the breakfasts were amazing. The tall Canadian lady was so helpful and friendly on reception.

The hotel staff were courteous, friendly and accommodating. Breakfast was excellent, hotel looks very inviting.

Great hotel to stay, everything from location to comfort to decor and yes, breakfast was amazing. I love the chic vibe, designed for kids to include everyone. Would definitely stay here again.

Great location right across the train station, the breakfast was outstanding with variety, hot food, freshness and taste. They were nice enough to upgrade my room.

Switch for light and tile are broken, and no one able to fix for the whole night even for 2 days.

We stayed for 4 nights as a family of 4. We booked the XXL Mama room, the room was advertised as interconnecting rooms but it's not. They are two separate rooms, with no interconnecting access. The only way into each room is via the main door. The two rooms are at the end of the hall, and there is an extra door in the hallway to block your two rooms off. This makes it more secure however, the rooms are still not interconnected. We're lucky our children are older and were able to stay out of our sight, but if our children had been younger or just one child this wouldn't have been suitable. It shouldn't have been advertised as interconnecting rooms because they're not. There is no mechanism to hold the room doors open either, so we had to leave them both on the latch with the extra door locked. This was the only way we could keep going between both rooms without requiring a key each time. I didn't want to be locked off from my children. Staff were very friendly and helpful. We stored our luggage in the storage rooms on both arrival and departure days. Rooms were very clean and well maintained. Only thing is the lack of storage. There are no drawers or shelves. We left our suitcases open on the floor and just hung up some items. Hotel is super close to Zurich Oerlikon station, it made our trip so much easier. It is directly opposite the station, literally 2min walk. It's a great location. I would recommend this hotel for couples or people with older children but perhaps not younger ones. Breakfast was the same each day. Food was mostly fresh and you could get coffee made fresh too. There were limited labels on food/drink so it wasn't always clear what you were picking up. Not ideal for people with allergies. I thought jugs of water were still but they were sparkling. My son picked up grapefruit juice thinking it was something else. Ideally they should each be labelled for guests. On the final morning, the breakfast room was very busy but most tables had not been cleared away, so it was hard to find somewhere to sit. There were no clean bowls available, no clean glasses, and the hot food was actually cold. I don't know what happened that morning but it was a let-down compared to others.

The hotel is literally a minute from Zurich Oerlikon station! And Zurich Oerlikon is on the airport to city centre line. 7 minutes from airport and 7 minutes from main Zurich station! So amazing location! Very clean! Extremely lovely staff! Astrid checked us in and she went above and beyond! Our family had a very happy stay!