Mama Shelter Zurich 4 stars

Customer review rating (ALL Rating) 4.6/5 519 reviews

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Description

Hotel extras

  • 178 rooms that do not skimp on comfort: 5 star beds, free films and organic amenities.

  • Meet us on the ground floor to discover our restaurant with a covered outdoor terrace.

  • For a drink in a cosy atmosphere, the Island bar is the perfect place to meet for a cocktail.

  • You can discover the large green terrace on the 2nd floor: Mama's Garden.

  • A specially dedicated floor for your private and business events.

Our accommodation(s)

Hotel location

Mama Shelter Zurich

Schulstrasse 44
8050 ZURICH
Switzerland

GPS:47.40992, 8.54628

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MAMA RESTAURANT ZURICH

Meet us on the ground floor to discover our restaurant, with its covered outdoor terrace, and enjoy delicious home-cooked dishes, on your own or with friends. You can choose between delicious pizzas made with love and Mama classic menu, or both.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  519 reviews

Customer review rating 5.0/5

Vijay R. Families - Confirmed reviews ALL

We picked Mama Shelter for its convenient location and competitive price point. There were also many great reviews We planned this trip as a babymoon and Mama Shelter added personal touches that made our stay even better - we had a really cute message written on the mirror as we walked into our room Breakfast had a good spread as well

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 2.0/5

Robert K. Business - Confirmed reviews ALL

The hotel is conveniently located for anyone staying in Zurich Oerlikon. However, I did not find the atmosphere comfortable; it felt too colorful and busy for my taste. The staff communicated only in English, which may be inconvenient for some guests. The breakfast was good, but the process could be better organized—for example, by explaining how to order coffee or eggs. Unfortunately, the cleanliness of my room was not satisfactory. There was chewing gum on the floor and hair left in the shower. The gym is okay, but there is an unpleasant smell in it.

Dear Robert K., Thank you for the time you took to share your experience with us. Our position, as you mentioned, is really convenient to reach the City in approximately 5 minutes you can be in Bahnhofstrasse. We regret that you could not feel the environment of Mama Shelter, we are a young group and focusing on costumer care and as well as our Deco in our rooms, where you will find Design carpet and we also have one of the biggest hand painting ceiling of Zurich. In our gym you cand find all the necessary equipment for a daily work out, but in case you are looking for Heavyweight lifting, we always suggest the different gym you can find in the neighbourhood We hope to have the possibility to host you again

Customer review rating 3.5/5

Sciberras F. Couples - Confirmed reviews ALL

I would have appreciated more variety and choice for people who are coeliac or gluten intolerant, especially since I was asked to specify dietary requirements during booking. At breakfast, there were no GF cereals, only one type of cake throughout my stay & the GF bread consisted of small store-bought buns that had to be specifically requested and heated by the chef. Aside from that, the room, cleanliness, and overall service were very satisfactory.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 3.5/5

Martyna W. Business - Confirmed reviews ALL

The hotel is excellent - very comfortable and overall a great place to stay. However, the service could be improved. I requested an invoice upon arrival, despite having already provided all the necessary details through the booking process, but it was not prepared. Unfortunately, it still wasn’t ready at check-out, which resulted in an unnecessary wait. Additionally, during breakfast, one of the servers shared quite personal and dramatic stories. As a guest, I would prefer a more neutral and professional atmosphere rather than being exposed to private details while simply enjoying my coffee.

Dear Martyna W., Thank you again for staying with us. We are really happy that you had an overall good stay with us. We apologise for the waiting time during your check out. We apologise one more time and it will be a good point to focus additional training to improve always our service. We hope to have the chance to host you again. Best Regards

Customer review rating 4.5/5

Ayushi S. Business - Confirmed reviews ALL

Great

Dear Ayushi S., Thank again for staying with us and for sharing such wonderful experience. We are so happy to know that the staff left a good sign on your visit. We dedicate a lot of time and passion to the customer care. Do not miss our Sunday Brunch to taste the different and new dishes from our Chefs

Other web-users rate our hotel

  • 434 reviews 9.6/10 Location
  • 481 reviews 8/10 Room
  • 443 reviews 7.9/10 Service
  • 5 reviews 6/10 WiFi
  • 312 reviews 9.6/10 Vibe
  • 288 reviews 9/10 Breakfast
  • 182 reviews 8.5/10 Amenities
  • 171 reviews 8.5/10 Cleanliness

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