ibis Styles Lille Centre Gare Beffroi 3 stars

Customer review rating (ALL Rating) 4.3/5 1,258 reviews

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Description

Hotel extras

  • All-inclusive offer: breakfast and WIFI included

  • Only 875 yards from Lille Grand Palais and the Zénith.

  • 2 meeting facilities, breaks included, for your meetings, training sessions, study days

Our accommodation(s)

Hotel location

ibis Styles Lille Centre Gare Beffroi

172 rue Pierre Mauroy
59000 LILLE
France

GPS:50.632473, 3.068035

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Friendly lounge bar (snacks available)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,258 reviews

Customer review rating 3.5/5

Thomas Y. Friends - Confirmed reviews ALL

Positive: Hotel is close to local shops, pharmacy and attractions. Staff are professional and helpful. Continental breakfast has a wide variety of food on offer. Room is clean, with modern space-saving design. Beds are on firm side. For Improvement: Rooms are hot but air-conditioning for the entire building was not turned on (end of April). When we asked, the answer was "it's not time yet". Forced to have open windows which meant disturbed sleep due to noise outside (late night revellers and early morning public bin collections).

Dear Thomas, Thank you so much for your feedback. We’re happy to hear you enjoyed our location, breakfast, cleanliness, and the helpfulness of our team. We’re very sorry the room temperature and outside noise affected your sleep. As the central air conditioning had not yet been activated at that time of year, we understand the inconvenience this caused. We also apologize that we did not offer an alternative solution during your stay — we would have happily provided a ventilator/fan for your room to make you more comfortable. Thank you for your understanding, and we hope to welcome you back in the future. Best regards, Agete ibis Styles Lille Centre Gare Beffroi

Customer review rating 3.0/5

Stephen S. Couples - Confirmed reviews ALL

Stayed in Ibis Style and other Ibis hotels but the Ibis Style we stayed in at Lille was disappointing. Location was good, breakfast was good, staff were friendly, but when I reported several things wrong with the room, they were not dealt with. * Aircon never worked and I was told 'it was between the seasons' that it was not working, even though the orange light was on, the green light was constantly flashing and the vent on the unit was permanently open. Normally if the unit is switched off the vent always closes. * A number of television channels presented a blank screen when selected. * From the first moment we arrived in our room the soap in the shower area was completely empty. I reported this on the following morning when we left the hotel for the day, but when we returned in the evening, circa 21:30, it still had not been dealt with. I had to go back to reception, and this time was handed a bottle of the soap. * This was not reported, the toilet bowl was very dirty.

Dear Stephen S., Thank you for taking the time to tell us about your experience at the ibis Styles Lille Centre Gare Beffroi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vitché

Customer review rating 4.0/5

Francine G. Friends - Confirmed reviews ALL

A

Chère Madame G., Nous vous remercions pour votre retour positif concernant votre séjour. Nous sommes heureux d'apprendre que vous avez trouvé votre expérience confortable. Votre satisfaction est notre priorité. Au plaisir de vous revoir dans notre établissement, Cordialement, Mehdi ibis Styles Lille Centre Gare Beffroi

Customer review rating 3.0/5

Christina C. Friends - Confirmed reviews ALL

It was ok but the toilet in the accessible room was not good way to high off the ground also no kettle in the room ,but other than that no complaints

Dear Christina C., Thank you for your feedback. We apologize for the discomfort caused by the height of the toilet in your room. We are glad to hear that you still enjoyed your stay regarding this issue. Best regards, Agete ibis Styles Lille Centre Gare Beffroi

Customer review rating 4.5/5

Stephen B. Solo - Confirmed reviews ALL

Very enjoyable long weekend stay. Staff very friendly and helpful. Rooms comfortable and quiet. Breakfast perfectly adequate. Slightly away from centre but within easy walking distance.

Dear Mr. B., Thank you for taking the time to share your positive experience. We are delighted to learn that you enjoyed your stay and our staff. Your comments regarding the comfort and location of our hotel are greatly appreciated, and we thank you for them. Sincerely, Malika ibis Styles Lille Centre Gare Beffroi

Other web-users rate our hotel

  • 978 reviews 9.4/10 Location
  • 1,566 reviews 3.9/10 Room
  • 1,282 reviews 9.7/10 Service
  • 5 reviews 7.7/10 WiFi
  • 1,269 reviews 9.5/10 Breakfast
  • 1,121 reviews 3.2/10 Comfort
  • 432 reviews 5.8/10 Cleanliness
  • 303 reviews 2.8/10 Vibe

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