Novotel Genève Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 2,696 reviews

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Novotel Genève Centre - Image 1
Novotel Genève Centre - Image 2
Novotel Genève Centre - Image 3
Novotel Genève Centre - Image 4
Rue de Zurich 19, 1201 GENEVA, Switzerland

Description

Hotel extras

  • Wellness area with sauna, hammam and fitness room

  • 5 meeting rooms, close to a number of prestigious institutions

  • In the center of Geneva and close to the lake

  • Bar and restaurant with modern decor and French cuisine

  • Green Key certified hotel

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 1 Queen Size Bed and sofa

Photo out of - Superior Room with 1 Queen Size Bed and sofa

Spacious and comfortable, the Superior Room features air conditioning, a TV, internet, a Nespresso machine and complimentary bottled water. Maximum occupancy: 3 adults.

  • Views:

    City View or Courtyard View

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
  • Views: City View or Courtyard View
See availabilities

Spacious and comfortable, the Superior Room features two double beds, air conditioning, a TV, internet, a Nespresso machine and complimentary bottled water. Maximum occupancy: 3 adults.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Special touches designed just for you: terrace, complimentary WIFI, Nespresso machine, complimentary non-alcoholic beverages, slippers and a bathrobe.

  • Most of the accommodation:

    Terrace

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water
  • Espresso machine
  • Complementary in room coffee or tea
  • Mini bar with free soft drinksAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Comprising a bedroom, a lounge and two bathrooms. In addition to usual Superior Room services, our Suite offers VIP treatment: soft drinks from the minibar, free phone calls to Swiss landlines and a Nespresso machine.

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water
  • Espresso machine
  • Mini bar with free soft drinksAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Genève Centre

Rue de Zurich 19
1201 GENEVA
Switzerland

GPS:46.211635, 6.147291

Telephone
Fax +41 22 909 90 01
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 206 rooms
  • 165 family rooms
  • 14 connecting rooms
  • 206 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Express Additional charge
  • Buffet Additional charge

Business

5 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Board games available
  • Play area

Well-being

Fitness

  • On site
  • Hammam
  • Sauna room
  • Massage Additional charge

Sports and leisure

Jet-ski

  • Nearby

Skating rink

  • Nearby

Basketball court

  • Nearby

Bowling

  • Nearby

Wind surfing facilities

  • Nearby

Jogging track

  • Nearby

Pedal boat

  • Nearby

Gymnastics course

  • Nearby

Tennis

  • Nearby

Bodybuilding equipment/Gym

  • On site

Rafting

  • Nearby

Boat excursions

  • Nearby
  • On site
  • Indoor parking
  • Public
  • 120 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.69 m / 5.57 ft

  • Parking pricing: 35 CHF 35 CHF Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Electric car recharging units 7 kVA
  • Electric car recharging units 22 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

GOURMET BAR

Photo out of - GOURMET BAR

Breakfast, lunch, dinner or a simple gourmet break, the Novotel dining areas offer balanced menus and 24-hour service in all hotels. A real retreat in a warm and contemporary setting.

Cooking style
International
Chef name
Frederic DULCIS
Capacity
80
Accessibility
Accessible service
Rue de Zurich 19, 1201 Geneva, Switzerland
Telephone +41 22 909 90 00

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Vegetarian menu

Breakfast, lunch, dinner or a simple gourmet break, the Novotel dining areas offer balanced menus and 24-hour service in all hotels. A real retreat in a warm and contemporary setting.

The Novotel Geneve Centre offers a contemporary bar with a modernist touch. This is the ideal place for business appointments or drinks with friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,696 reviews

Customer review rating 4.5/5

Pauline L. M. Friends - Confirmed reviews ALL

Dear Pauline, We really appreciate your feedback. We are delighted that you found our team lovely and your stay so enjoyable. It is wonderful to know that Louise made a special impression, and we will be sure to share your kind words with her. That said, we are sorry that the internet speed did not meet your expectations. Our hotel offers high-speed WiFi, and our front desk team is always available to help troubleshoot any connection issues during your stay. Finally, we are glad you appreciated the high standards of cleanliness throughout the hotel. Our housekeeping team works hard every day, and your recognition means a lot to us. We look forward to the pleasure of seeing you again. Best regards, Nicolas Goureau General Manager

Customer review rating 5.0/5

Nadine J. K. P. Couples - Confirmed reviews ALL

Dear Nadine, Thank you for your positive feedback. We are delighted that you found our location perfect for your stay. Being steps away from the lake, the train station, and a wide choice of restaurants is something our guests truly value. It is also wonderful to know that your room felt spacious and the bed comfortable. We want every couple to unwind and feel at home, and your words tell us we are on the right track. We are glad the booking process through the ALL App was smooth for you as well. As a Platinum member, you already know that booking directly through the app gives you the best rates and exclusive member benefits. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Nicolas Goureau General Manager

Customer review rating 3.5/5

Cole C. Solo - Confirmed reviews ALL

Dear Cole, Thank you for taking the time to share your thoughts with us. We are delighted that our team, and Thomas in particular, made a positive impression during your stay. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. We regret that the after-hours entry procedure was not clearly communicated upon your arrival, and we will take this into consideration. Your remarks about the atmosphere in your room have also been noted; our reception team is always available to assist with any concerns during your stay. While the surroundings of the hotel can occasionally be lively, we remain at your disposal to help make your nights as restful as possible. Nonetheless, it means a great deal that you took the time to highlight Thomas’s excellent service. Your recognition will be shared with him personally. We hope to have the pleasure of welcoming you back in the future. Best wishes, Nicolas Goureau General Manager

Customer review rating 3.5/5

Lee M. R. Couples - Confirmed reviews ALL

Dear Lee M., Thank you for reviewing your visit. We are pleased that you found your stay at Novotel Genève Centre to be a good experience overall. That said, we are sorry that the room temperature did not meet your expectations. Geneva’s environmental regulations limit how low the air conditioning can be set, and our team is always on hand to provide extra fans during the summer months should you need one. Nonetheless, we are delighted that our central location and the comfort of your room contributed positively to your visit. We look forward to welcoming you back for another visit. Best wishes, Gregory Viandaz, Operations Manager

Customer review rating 5.0/5

Juan C. J. M. Business - Confirmed reviews ALL

Dear Juan C., Thank you very much for your kind feedback. We’re glad our location and facilities suited your business trip and that our efficient team made a positive impression. It’s great your Platinum status added value to your stay and that booking via the ALL App was convenient. We would be delighted to welcome you back on another occasion. All the best, Gregory Viandaz, Operations Manager

Dear Pauline, We really appreciate your feedback. We are delighted that you found our team lovely and your stay so enjoyable. It is wonderful to know that Louise made a special impression, and we will be sure to share your kind words with her. That said, we are sorry that the internet speed did not meet your expectations. Our hotel offers high-speed WiFi, and our front desk team is always available to help troubleshoot any connection issues during your stay. Finally, we are glad you appreciated the high standards of cleanliness throughout the hotel. Our housekeeping team works hard every day, and your recognition means a lot to us. We look forward to the pleasure of seeing you again. Best regards, Nicolas Goureau General Manager

Customer review rating 5.0/5

Nadine J. K. P. Couples - Confirmed reviews ALL

The room was spacious and the bed comfortable. We enjoyed our stay.

Dear Nadine, Thank you for your positive feedback. We are delighted that you found our location perfect for your stay. Being steps away from the lake, the train station, and a wide choice of restaurants is something our guests truly value. It is also wonderful to know that your room felt spacious and the bed comfortable. We want every couple to unwind and feel at home, and your words tell us we are on the right track. We are glad the booking process through the ALL App was smooth for you as well. As a Platinum member, you already know that booking directly through the app gives you the best rates and exclusive member benefits. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Nicolas Goureau General Manager

Customer review rating 3.5/5

Cole C. Solo - Confirmed reviews ALL

The staff was great but they need to inform guests to bring a key to open the front door after 11:00 pm / 12:00 AM. My room also smelled as if more moisture was in the air than normal.

Dear Cole, Thank you for taking the time to share your thoughts with us. We are delighted that our team, and Thomas in particular, made a positive impression during your stay. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. We regret that the after-hours entry procedure was not clearly communicated upon your arrival, and we will take this into consideration. Your remarks about the atmosphere in your room have also been noted; our reception team is always available to assist with any concerns during your stay. While the surroundings of the hotel can occasionally be lively, we remain at your disposal to help make your nights as restful as possible. Nonetheless, it means a great deal that you took the time to highlight Thomas’s excellent service. Your recognition will be shared with him personally. We hope to have the pleasure of welcoming you back in the future. Best wishes, Nicolas Goureau General Manager

Customer review rating 3.5/5

Lee M. R. Couples - Confirmed reviews ALL

Good but please improve the aircon in the rooms

Dear Lee M., Thank you for reviewing your visit. We are pleased that you found your stay at Novotel Genève Centre to be a good experience overall. That said, we are sorry that the room temperature did not meet your expectations. Geneva’s environmental regulations limit how low the air conditioning can be set, and our team is always on hand to provide extra fans during the summer months should you need one. Nonetheless, we are delighted that our central location and the comfort of your room contributed positively to your visit. We look forward to welcoming you back for another visit. Best wishes, Gregory Viandaz, Operations Manager

Customer review rating 5.0/5

Juan C. J. M. Business - Confirmed reviews ALL

Extremely satisfied, very nice hotel and efficient staff

Dear Juan C., Thank you very much for your kind feedback. We’re glad our location and facilities suited your business trip and that our efficient team made a positive impression. It’s great your Platinum status added value to your stay and that booking via the ALL App was convenient. We would be delighted to welcome you back on another occasion. All the best, Gregory Viandaz, Operations Manager

Customer review rating 2.0/5

Awazele F. Couples - Confirmed reviews ALL

First, it was my husband's birthday, naturally a receptionist would even notice and acknowledge and sth however small be done. First I even told the receptionist the night before but the reaction was like I just wanted a freebie...that is the primary reason why I chose not to have the dinner and drinks in house. I just spent what I had already paid for the accommodation and that was it.

Dear Awazele, Your feedback matters to us. We are truly sorry to hear that several aspects of your stay did not meet your expectations. The arrival and check-in process clearly fell short of the warm welcome we strive to provide. We understand how important special occasions are, and we regret that your husband’s birthday was not acknowledged with the care it deserved. Our team is always available to make moments like these feel memorable, and we are disappointed that this opportunity was missed. Your comments about the handling of your early arrival and the tone of the interaction have been noted with close attention. We know that a flexible and courteous approach makes all the difference, and we are sorry that this was not your experience. The value you perceived from your stay did not reflect the standards we aim to deliver, and we take that feedback seriously. As a Classic member of ALL Accor, you can enjoy up to 10% off when booking directly through the ALL APP, along with member-only benefits that enhance every visit. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Gregory Viandaz, Operations Manager

Customer review rating 2.5/5

Khaled A. A. A. Families - Confirmed reviews ALL

It was ok

Dear Khaled A., Thank you for taking the time to share details of your recent visit. We are pleased that you appreciated the cleanliness standards, breakfast variety, smooth departure process and welcome drink during your stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand your concern about the room configuration and regret that the accommodation arrangements did not suit your preferences. As a Silver member of our ALL loyalty program, you can enjoy better rates by booking directly through the ALL App and access member-only benefits. Our team is always available to assist with any requests during your stay to ensure your comfort. We hope to welcome you back in the future. Best regards, Gregory Viandaz, Operations Manager

Customer review rating 4.0/5

John M. A. Couples - Confirmed reviews ALL

Very pleasant stay thank you. I am a former BA pilot, I have stayed here many times before “on business” so I was confident with the standard to expect.

Dear John M., We appreciate your candid feedback; thank you. We are delighted that you had a very pleasant stay and that your return as a leisure guest lived up to the standard you knew from your previous visits. It means a great deal to us that a former BA pilot with so many stays under his belt continues to choose Novotel Genève Centre. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We have noted the minor shortcomings you spotted in the room and our housekeeping team will pay extra attention to those details. Our front desk is always available to address any concerns on the spot, so please never hesitate to let us know. Finally, we are thrilled that you would recommend both our hotel and the ALL loyalty programme so warmly. As a Classic member, you can enjoy even better rates by booking through the ALL APP, along with member-only benefits that make each stay more rewarding. It would be a pleasure to welcome you again. Kind regards, Nicolas Goureau General Manager

Customer review rating 3.5/5

Brandi C. Business - Confirmed reviews ALL

the room with the toilet at the entry without a sink is awkward. you go to the toilet but cannot wash your hands easily afterwards. Also, the room smelled like someone had smoked in it (maybe a smokeless device, but still, it was gross). Also, i could not figure out how to close the balcony door (maybe you need to have instructions).

Dear Brandi, Thank you for taking the time to review your recent experience. We are pleased to know you rated your overall stay favourably and that you would recommend us to others. However, we are sincerely sorry that several aspects of your visit did not meet your expectations. We regret that the room layout felt impractical and that an odour had taken hold, our team is always available on site to resolve such concerns promptly. The balcony door mechanism can require a specific motion to secure properly, and we would have been glad to demonstrate it had you reached out. We also apologise for the presence of an insect in your bedding, our housekeeping team checks rooms diligently and would have addressed this immediately upon being informed. Your remark about providing details at check-in is noted as well; the request stems from standard registration requirements, though members who book through the ALL app enjoy streamlined procedures and access to exclusive benefits. Nonetheless, your confidence in our hotel and the loyalty programme means a great deal to us. We hope you were able to appreciate our central location, only minutes from Lake Léman on foot. We hope to have the opportunity to welcome you again. Kind regards, Nicolas Goureau General Manager

Customer review rating 4.5/5

Sonja S. E. L. Business - Confirmed reviews ALL

Well appointed rooms, good staff and relations

Dear Sonja S., Thank you for your positive feedback. We are delighted that you found your room well appointed and that our team made a warm impression during your stay. It is great to hear that your experience matched the consistency you value across the Novotel brand. We take pride in delivering that same reliable standard here in Geneva, and your recommendation score of 10 truly means a lot to us. We also note that you enjoyed your ALL Accor membership benefits. Booking directly through the ALL APP remains the best way to access exclusive member rates and perks, and we are glad your Classic status added value to this business trip. Our central location near Lake Léman makes it easy to balance work with a quick lakeside stroll, and we hope you managed to take advantage of that during your visit. We look forward to the pleasure of welcoming you back. Many thanks again, Nicolas Goureau General Manager

Customer review rating 0.5/5

Yazeed A. A. A. Couples - Confirmed reviews ALL

The room is very small, and the bed as well . The price is not satisfactory given the service; I would not recommend staying here.

Dear Yazeed A., Your feedback matters to us. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Our Standard Rooms measure from 17 m², and we offer Superior Rooms starting at 25 m² along with Executive Rooms and Suites for guests seeking more generous dimensions. The team at reception is always happy to help you find the category that best suits your needs on A. future occasion. We also regret that you felt the pricing did not reflect the value you were hoping for. Booking through the ALL APP can offer Classic members better rates and access to member-only benefits. The whole team hope to have the pleasure of seeing you again. Best wishes, Nicolas Goureau General Manager

Customer review rating 4.5/5

Angele V. S. Business - Confirmed reviews ALL

I enjoyed my stay. Nice location. Comfortable bed. Helpful front desk agents.

Dear Angele, Thank you very much for your feedback. We are delighted that you found your room quiet and at the perfect temperature for your stay. Our team is also glad you appreciated the helpfulness of our front desk agents and enjoyed a comfortable rest in your bed. That said, we are sorry the pillows did not meet your expectations. We do offer additional pillows upon request, and our reception team is always happy to help make your nights more comfortable. Finally, we are pleased you enjoyed our central location, just a short walk from the lake and Geneva’s main attractions. We hope to welcome you back again. Best regards, Gregory Viandaz, Operations Manager

Customer review rating 5.0/5

Karina C. Business - Confirmed reviews ALL

Business event over two days, good team for organisation, car park for the attendees, great cleaning staff. Great selection at breakfast (I would soft boiled eggs , but I'm fussy) . And very central for getting to the old town and lake.

Dear Karina, Please accept our sincere thanks for this glowing review. We are delighted that you found our hotel central and great value for money during your two-day business event. Our team takes real pride in helping events run smoothly, so it means a lot that you appreciated the organisation and Arnaud’s helpful support. We are also glad the car park made things easy for your attendees and that our cleaning staff left such a positive impression. Even so, we are sorry the breakfast did not quite match your expectations. We do serve boiled eggs on the buffet, and our kitchen team can prepare omelettes or fried eggs upon request for a small supplement. Nonetheless, it is wonderful that our central location let you explore the old town and the lake so easily. We are also pleased you enjoyed the generous breakfast selection on offer. The entire team looks forward to seeing you again in the future. Kind regards, Gregory Viandaz, Operations Manager

Customer review rating 5.0/5

Aine M. Business - Confirmed reviews ALL

Hotel is in a great location. The reception staff were particularly helpful - Adrien and Nordine assisted me by getting an important document printed in the hotel. They were responsive, kind and patient. In fact all the staff are lovely at your hotel in Geneva - thank you :-)

Dear Aine, Thank you for your positive feedback. We are thrilled that our reception team made such a warm impression on you, especially Adrien and Nordine. They were happy to help with your document printing and it means a lot that you found them responsive, kind, and patient. That said, we noticed your loyalty programme score was a little lower than the rest. We understand that membership perks matter, and we want you to know that booking through the ALL App always gives you the best rates along with member-only benefits. Finally, we are delighted that our central location worked so well for your business trip. Being just a short stroll from the lake and the train station makes getting around Geneva easy, and we are glad you could take full advantage of that. It would be a pleasure to welcome you back in the future. Kind regards, Gregory Viandaz, Operations Manager

Customer review rating 5.0/5

Joaquin A. Solo - Confirmed reviews ALL

everything as it should be.

Dear Joaquin, Thank you for positively reviewing your visit. We are delighted that you found our service to be superb and that everything went exactly as it should. It is wonderful to know your solo trip to Geneva was so seamless. Our team takes great pride in making every stay effortless, from our central location near the lake to the little touches in your room. We hope that you will stay with us again many more times in the future. Best wishes, Nicolas Goureau General Manager

Customer review rating 4.0/5

Edward J. G. Couples - Confirmed reviews ALL

I liked the fitness center

Dear Edward J., It was a pleasure to receive your kind feedback. We are delighted that you found your stay so comfortable. It is great to know you enjoyed our fitness center, and we will certainly let Thomas know that he made a positive impression on your visit. Our team takes real pride in making every guest feel at home. We hope that you will stay with us again many more times in the future. Best wishes, Nicolas Goureau General Manager

Customer review rating 5.0/5

Jorge D. G. C. Business - Confirmed reviews ALL

Well located nice rooms

Dear Jorge D., Thank you for this high rating. We are delighted that you found our location so convenient during your business trip. Being right in the heart of Geneva, just a short stroll from the lake and the train station, makes getting around the city effortless. It is great to know that you enjoyed your room as well. Our spacious accommodations are designed to help you feel at ease, whether you are here for work or leisure. We also appreciate you choosing to book through all.com and taking advantage of your ALL Classic membership. Booking directly on the ALL APP unlocks member-only rates and benefits we are sure you will enjoy on future visits. It would be an absolute pleasure to welcome you again in the future. Best regards, Nicolas Goureau General Manager

Customer review rating 5.0/5

Tareq R. A. H. Business - Confirmed reviews ALL

Professional services very quick and high quality

Dear Tareq, Thank you for your positive feedback. We are delighted that you find our hotel a relaxing place to stay whenever you come to Geneva. Our team takes great pride in offering professional and swift service, and it means a lot to hear that every member of the staff contributed to making you feel welcome and well cared for. That said, we regret that you didn’t have the chance to enjoy a welcome drink this time. Our bar near the reception is always ready to serve you from early morning until late evening, and we would be happy to make sure you get that moment to unwind on your next visit. Finally, we are truly grateful for your loyalty as a Silver member. You are the reason we strive to make each stay better than the last, and knowing you consistently choose us fills us with pride. The entire team hope we can welcome you back again soon! Best wishes, Nicolas Goureau General Manager

Customer review rating 5.0/5

Christine A. M. Business - Confirmed reviews ALL

Excellent service especially at front desk!

Dear Christine A., Thank you for letting us know your impressions. We’re glad our front desk made a great impression and your business trip went smoothly. We hope you will return for a memorable stay. Best wishes, Gregory Viandaz, Operations Manager

Customer review rating 4.0/5

Ratchakorn K. Business - Confirmed reviews ALL

I had a wonderful stay here. The location is excellent—just a 5-minute walk to the lake—and the staff was friendly and welcoming. The breakfast selection was fantastic, and my room felt cozy yet spacious enough to be perfectly comfortable. My only note for future guests is to bring your own travel adapter. The wall outlets are EU/Swiss-only, which caught me off guard since other hotels I’ve visited in Geneva have provided international sockets. Overall, a great experience!

Dear Ratchakorn, We appreciate your candid feedback; thank you. We are delighted that you found your room cozy and comfortable, and that our team made you feel welcome from the moment you arrived. It is also wonderful to know you started each day with our breakfast buffet and made good use of the gym and sauna. Our wellness area is a real asset, and we are glad it added to your experience. That said, we are sorry for the surprise with the wall outlets. Adaptors are available at reception for 20 CHF, and we are always happy to point this out at check-in when guests travel from abroad. Nonetheless, we are thrilled that our location worked so well for you. Being just a short stroll from the lake makes it easy to enjoy Geneva, whether you are here for business or leisure. We also appreciate your loyalty as an ALL Classic member. Booking directly through the ALL APP unlocks better rates and member-only benefits for your future visits. It would be a pleasure to see you again on a future occasion. Kind regards, Gregory Viandaz, Operations Manager

Other web-users rate our hotel

  • 1,083 reviews 8.8/10 Location
  • 1,187 reviews 7/10 Room
  • 1,425 reviews 8.5/10 Service
  • 14 reviews 8.3/10 WiFi
  • 554 reviews 8.5/10 Breakfast
  • 425 reviews 8.4/10 Cleanliness
  • 224 reviews 6.2/10 Amenities
  • 5 reviews 1.7/10 Pool

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