Novotel Genève Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 2,803 reviews

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Novotel Genève Centre - Image 1
Novotel Genève Centre - Image 2
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Rue de Zurich 19, 1201 GENEVA, Switzerland

Description

Hotel extras

  • Wellness area with sauna, hammam and fitness room

  • 5 meeting rooms, close to a number of prestigious institutions

  • In the center of Geneva and close to the lake

  • Bar and restaurant with modern decor and French cuisine

  • Green Key certified hotel

Our accommodation(s)

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Hotel location

Novotel Genève Centre

Rue de Zurich 19
1201 GENEVA
Switzerland

GPS:46.211635, 6.147291

Telephone
Fax +41 22 909 90 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Breakfast, lunch, dinner or a simple gourmet break, the Novotel dining areas offer balanced menus and 24-hour service in all hotels. A real retreat in a warm and contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,803 reviews

Customer review rating 2.0/5

Jehona I. Business - Confirmed reviews ALL

The stay did not start off well by being given a room that was already occupied. I was not happy with the (second) room itself, too small, no slipper available (no-go for a room with a carpet floor) as well as huge problems in the bathroom where the water would not drain - I barely managed to take a shower without flooding the entire bathroom. Furthermore, I had a room towards the street that was extremely noisy during the night as well as in the early morning. I found the room very cold and the airco would not go above 22 degrees. The housekeeping did not really clean the room as the bathroom was still the same mess as I left it in the morning. What annoyed me the most was the fact that my pyjamas, which I had put on my pillow, were literally thrown on my suitcase, landing halfway on the floor. I do not expect for them to tidy up the room and fold the clothes, but I do expect housekeeping to leave things in the place they belong and not on the floor. The reception area was nice and clean and the employees at reception were very nice too. At check-out, I gave them feedback about the water draining problem in the bathroom and it looked like they took measures to solve the issue for the next guests.

Customer review rating 4.5/5

Rene P. H. Business - Confirmed reviews ALL

I had a good stay and a clean room.

Customer review rating 3.0/5

Pablo D. L. Business - Confirmed reviews ALL

What i dont like is the furniture / decoration of the room.

Dear Pablo, We appreciate your candid feedback; thank you. As a valued member of our ALL Accor loyalty programme, we appreciate your continued trust in our services. Members like you can enjoy exclusive benefits, including better rates by booking directly through the ALL App, which enhances your experience with us. We are sincerely sorry that certain aspects of your stay did not meet your expectations. Our rooms are designed to provide a modern and functional environment, and we regret that the aesthetic elements did not resonate with your preferences. Please know that we continuously review our offerings to ensure they align with guest expectations while maintaining our signature Novotel style. Additionally, we understand your comments regarding the breakfast selection and will take them into consideration as we strive to diversify our options. We hope to have the pleasure of welcoming you again. Kind regards, Gregory Viandaz, Operations Manager

Customer review rating 3.5/5

Mathew H. Business - Confirmed reviews ALL

excellent and knowledgeable staff on the front desk

Dear Mathew, Thank you for taking the time to share your thoughts with us. It is wonderful to know that our front desk team left such a positive impression with their expertise and attentive service. However, we regret the inconvenience caused by the limited ventilation options in your room. Please note that our Executive Rooms feature balconies for guests who prefer fresh air access, which we would be delighted to arrange for your next visit. Additionally, we understand the challenges of third-party booking processes and assure you our direct channels offer streamlined reservations with competitive rates. Finally, thank you for highlighting your overall satisfaction despite these aspects. Your recognition motivates us to continually enhance our services while maintaining the high standards you experienced. We do hope that you will return on another occasion. Best regards, Gregory Viandaz, Operations Manager

Customer review rating 5.0/5

Chatkamol T. Business - Confirmed reviews ALL

I like it

Dear Chatkamol, Thank you for writing a review of your recent visit and for recommending our hotel. We are thrilled to hear that your stay with us was so comfortable and enjoyable. Our team works diligently to ensure every guest, especially those on business trips, finds our amenities and services tailored to their needs. The mention of your comfort highlights our commitment to providing restful environments, from our spacious rooms to the serene wellness area. Once again, thank you for your high recommendation score. It’s always motivating to know we’ve met your expectations. We hope to welcome you back again. Best regards, Gregory Viandaz, Operations Manager

Other web-users rate our hotel

  • 1,155 reviews 8.8/10 Location
  • 1,247 reviews 7.2/10 Room
  • 1,433 reviews 8.6/10 Service
  • 18 reviews 7.7/10 WiFi
  • 593 reviews 8.2/10 Breakfast
  • 478 reviews 8.3/10 Cleanliness
  • 7 reviews 1.4/10 Pool

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