Novotel Genève Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 2,820 reviews

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Novotel Genève Centre - Image 1
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Rue de Zurich 19, 1201 GENEVA, Switzerland

Description

Hotel extras

  • Wellness area with sauna, hammam and fitness room

  • 5 meeting rooms, close to a number of prestigious institutions

  • In the center of Geneva and close to the lake

  • Bar and restaurant with modern decor and French cuisine

  • Green Key certified hotel

Our accommodation(s)

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Hotel location

Novotel Genève Centre

Rue de Zurich 19
1201 GENEVA
Switzerland

GPS:46.211635, 6.147291

Telephone
Fax +41 22 909 90 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR BY NOVOTEL

The Novotel Geneve Centre offers a contemporary bar with a modernist touch. This is the ideal place for business appointments or drinks with friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,820 reviews

TripAdvisor Rating  3.7/5  1,747 reviews

Customer review rating 4.5/5

Heli B. K. Friends - Confirmed reviews ALL

Good breakfast, nice room and kindly service

Customer review rating 4.5/5

Miikka P. P. Friends - Confirmed reviews ALL

Clean and functional hotel. Good breakfast. Safetybox in our room did not work (124) and air in the room did not change very well. Temperature adjustment worked fine.

Customer review rating 2.5/5

Carla L. S. Business - Confirmed reviews ALL

Friendly personnel, as soon as I arrived in the room had to call the réception and the sink was clogged. It took only minutes for some one to have it fixed but it should be checked when cleaning a room and getting it ready for the next customer.

Dear Carla L., Thank you for the feedback regarding your stay. We are pleased to hear that our team’s prompt attention resolved the issue you encountered during your stay. Your kind words about our staff’s friendliness are greatly appreciated. However, we sincerely apologize that your experience fell short in some areas. We are addressing your feedback regarding the room preparation to enhance our housekeeping protocols. While our current maintenance schedule is designed for efficiency, we are reviewing our procedures to minimize such oversights. Additionally, we acknowledge your comments on the booking process and are working to streamline our app’s usability for a more seamless experience. Nonetheless, we are glad our central location added convenience to your business trip. As an ALL member, you can enjoy exclusive rates and benefits by booking directly through the app for your next visit. We do look forward to seeing you in the future for a better experience. Kindest regards, Gregory Viandaz, Operations Manager

Customer review rating 2.5/5

Miho N. Business - Confirmed reviews ALL

Dear General Manager, I have used this hotel over 10 years when I have business in Geneva. I overall liked the hotel -I have normally enjoyed staying here and there are nice staffs. This stay in January was nice. However, I should report you that I had a bad experience at the last stay in December 2025, just 1 month ago. Your staff, housekeeper or other staff, damaged my property, in my case, the suitcase. Although I have reported it to your receptionist (I am not specify here) when I check out in December, the staff excused it, took a photo for the damage place as a proof, and confirmed that they would report to me what happened, however, that NEVER happened. Mybe it was nothing to the hotel. however, I will not say is/was nothing. I also noted the fact that the review request via email was not sent to me at that stay in December after my claiming at the checkout. I am just wondering why this coincident happened. In this stay in January, it was naturally sent it to me. This series of things tells me that small incident is noting for you and the hotel, though the guest remembers well, then I am also wondering what is meaning for the evaluation format here –I am seeing the fact that the customer feels uncomfortable, but the hotel does not care it at all - just be ignored. The hotel misses small incident(s), and insensitivity to ask how was your stay. Please think what this means to the guest. Is there any trust?

Customer review rating 4.5/5

Edvard R. Business - Confirmed reviews ALL

Efficient service

Dear Edvard R., Thank you for positively reviewing your visit. We are thrilled to hear you enjoyed your stay at Novotel Genève Centre. Your kind words about our convenient location near the main station and efficient service highlight what we strive to offer every guest. It’s rewarding to know these aspects contributed to a seamless business trip. We look forward to welcoming you back for another productive visit. We look forward to welcoming you back in the future. Kind regards, Gregory Viandaz, Operations Manager

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Other web-users rate our hotel

  • 1,165 reviews 8.9/10 Location
  • 1,260 reviews 7.1/10 Room
  • 1,412 reviews 8.6/10 Service
  • 19 reviews 8/10 WiFi
  • 609 reviews 8.2/10 Breakfast
  • 485 reviews 8.2/10 Cleanliness
  • 6 reviews 3.1/10 Pool

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