Novotel Genève Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 2,714 reviews

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Novotel Genève Centre - Image 1
Novotel Genève Centre - Image 2
Novotel Genève Centre - Image 3
Novotel Genève Centre - Image 4
Rue de Zurich 19, 1201 GENEVA, Switzerland

Description

Hotel extras

  • Wellness area with sauna, hammam and fitness room

  • 5 meeting rooms, close to a number of prestigious institutions

  • In the center of Geneva and close to the lake

  • Bar and restaurant with modern decor and French cuisine

  • Green Key certified hotel

Our accommodation(s)

Book this hotel
Room 1
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Room

Superior Room with 1 Queen Size Bed and sofa

Photo out of - Superior Room with 1 Queen Size Bed and sofa

Spacious and comfortable, the Superior Room features air conditioning, a TV, internet, a Nespresso machine and complimentary bottled water. Maximum occupancy: 3 adults.

  • Views:

    City View or Courtyard View

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
  • Views: City View or Courtyard View
See availabilities

Spacious and comfortable, the Superior Room features two double beds, air conditioning, a TV, internet, a Nespresso machine and complimentary bottled water. Maximum occupancy: 3 adults.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Special touches designed just for you: terrace, complimentary WIFI, Nespresso machine, complimentary non-alcoholic beverages, slippers and a bathrobe.

  • Most of the accommodation:

    Terrace

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water
  • Espresso machine
  • Complementary in room coffee or tea
  • Mini bar with free soft drinksAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Comprising a bedroom, a lounge and two bathrooms. In addition to usual Superior Room services, our Suite offers VIP treatment: soft drinks from the minibar, free phone calls to Swiss landlines and a Nespresso machine.

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water
  • Espresso machine
  • Mini bar with free soft drinksAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Genève Centre

Rue de Zurich 19
1201 GENEVA
Switzerland

GPS:46.211635, 6.147291

Telephone
Fax +41 22 909 90 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 206 rooms
  • 165 family rooms
  • 14 connecting rooms
  • 206 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Express Additional charge
  • Buffet Additional charge

Business

5 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Board games available
  • Play area

Well-being

Fitness

  • On site
  • Hammam
  • Sauna room
  • Massage Additional charge

Sports and leisure

Jet-ski

  • Nearby

Skating rink

  • Nearby

Basketball court

  • Nearby

Bowling

  • Nearby

Wind surfing facilities

  • Nearby

Jogging track

  • Nearby

Pedal boat

  • Nearby

Gymnastics course

  • Nearby

Tennis

  • Nearby

Bodybuilding equipment/Gym

  • On site

Rafting

  • Nearby

Boat excursions

  • Nearby
  • On site
  • Indoor parking
  • Public
  • 120 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.69 m / 5.57 ft

  • Parking pricing: 37.08 € 35 CHF Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Electric car recharging units 7 kVA
  • Electric car recharging units 22 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

GOURMET BAR

Photo out of - GOURMET BAR

Breakfast, lunch, dinner or a simple gourmet break, the Novotel dining areas offer balanced menus and 24-hour service in all hotels. A real retreat in a warm and contemporary setting.

Cooking style
International
Chef name
Frederic DULCIS
Capacity
80
Accessibility
Accessible service
Rue de Zurich 19, 1201 Geneva, Switzerland
Telephone +41 22 909 90 00

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Vegetarian menu

Breakfast, lunch, dinner or a simple gourmet break, the Novotel dining areas offer balanced menus and 24-hour service in all hotels. A real retreat in a warm and contemporary setting.

The Novotel Geneve Centre offers a contemporary bar with a modernist touch. This is the ideal place for business appointments or drinks with friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,714 reviews

Customer review rating 5.0/5

Aldo X. G. D. Families - Confirmed reviews ALL

Dear Aldo X., We really appreciate this positive review of your recent visit. We are delighted that your check-in, room, bar, and breakfast all met your expectations. Our team takes great pride in delivering fast and attentive service, so knowing you felt that focus throughout your stay means a lot to us. We are especially pleased that every part of your visit, from arrival to our bar and breakfast, reflected the care we strive to offer. We hope to see you for another enjoyable stay, Kind regards, Nicolas Goureau General Manager

Customer review rating 4.0/5

Jassem S. J. M. A. Solo - Confirmed reviews ALL

Dear Jassem S., Thank you for taking the time to share your thoughts with us. We are delighted that you found our location convenient and your room cozy. Our team truly values your kind words about their helpfulness, and we are glad your stay as a Classic ALL member was a good one. Booking directly through the ALL APP next time can unlock better rates and member-only perks. We do hope that you will return on another occasion. Best regards, Nicolas Goureau General Manager

Customer review rating 4.5/5

Madison L. Families - Confirmed reviews ALL

Dear Madison, Many thanks for sharing your review. We are delighted that our team left such a positive impression on you, and we will share your warm words with everyone. It is wonderful that you found your room very clean and well looked after. However, we regret that some aspects of your stay felt only average. Our hotel aims to offer great value in the heart of Geneva, with spacious rooms and complimentary perks like the free transport card to explore the city and the lake. Nonetheless, we are truly grateful that our staff’s professionalism stood out enough to make you want to return. That means a great deal to us and we cannot wait to welcome you again. The entire team looks forward to welcoming you back in the future. Best wishes, Gregory Viandaz, Operations Manager

Customer review rating 5.0/5

Abdulrahman R. K. A. Friends - Confirmed reviews ALL

Dear Abdulrahman R., We are delighted that you found our hotel warm and welcoming, and that our central location made it easy for you to explore Geneva’s most attractive spots. Our team is glad you enjoyed the comfort of your stay, and we are pleased that your experience with the ALL loyalty programme left such a positive impression. As a Classic member, you can enjoy even better rates and exclusive benefits when you book directly through the ALL APP. We look forward to a return visit from you in the future. Best wishes, Gregory Viandaz, Operations Manager

Customer review rating 4.5/5

Li D. Solo - Confirmed reviews ALL

Dear Li, Thank you very much for your feedback. We are delighted that you enjoyed our gym and sauna during your visit. It is wonderful to know that our wellness facilities added to your comfort. That said, we are sorry for the concern you experienced with the check-in policy. Our team is always available to assist with late arrivals, and we are glad our reception staff could help resolve the situation smoothly. Finally, we appreciate you highlighting the cleanliness of the hotel and the helpfulness of our reception team. Your kind words mean a lot to us, and we will share them with everyone involved. We all hope to have the pleasure of welcoming you again. Best regards, Nicolas Goureau General Manager

Dear Aldo X., We really appreciate this positive review of your recent visit. We are delighted that your check-in, room, bar, and breakfast all met your expectations. Our team takes great pride in delivering fast and attentive service, so knowing you felt that focus throughout your stay means a lot to us. We are especially pleased that every part of your visit, from arrival to our bar and breakfast, reflected the care we strive to offer. We hope to see you for another enjoyable stay, Kind regards, Nicolas Goureau General Manager

Customer review rating 4.0/5

Jassem S. J. M. A. Solo - Confirmed reviews ALL

It is good, people were very helpful and the stay is good. But no slippers and the bathroom is awkwardly located. Also the parking is extremely tight

Dear Jassem S., Thank you for taking the time to share your thoughts with us. We are delighted that you found our location convenient and your room cozy. Our team truly values your kind words about their helpfulness, and we are glad your stay as a Classic ALL member was a good one. Booking directly through the ALL APP next time can unlock better rates and member-only perks. We do hope that you will return on another occasion. Best regards, Nicolas Goureau General Manager

Customer review rating 4.5/5

Madison L. Families - Confirmed reviews ALL

Average hotel. Average prices but the people working there are very professional and helpful. For the reason I would stay there again!

Dear Madison, Many thanks for sharing your review. We are delighted that our team left such a positive impression on you, and we will share your warm words with everyone. It is wonderful that you found your room very clean and well looked after. However, we regret that some aspects of your stay felt only average. Our hotel aims to offer great value in the heart of Geneva, with spacious rooms and complimentary perks like the free transport card to explore the city and the lake. Nonetheless, we are truly grateful that our staff’s professionalism stood out enough to make you want to return. That means a great deal to us and we cannot wait to welcome you again. The entire team looks forward to welcoming you back in the future. Best wishes, Gregory Viandaz, Operations Manager

Customer review rating 5.0/5

Abdulrahman R. K. A. Friends - Confirmed reviews ALL

Nice hotel to stay in Geneva and close by the most attractive places

Dear Abdulrahman R., We are delighted that you found our hotel warm and welcoming, and that our central location made it easy for you to explore Geneva’s most attractive spots. Our team is glad you enjoyed the comfort of your stay, and we are pleased that your experience with the ALL loyalty programme left such a positive impression. As a Classic member, you can enjoy even better rates and exclusive benefits when you book directly through the ALL APP. We look forward to a return visit from you in the future. Best wishes, Gregory Viandaz, Operations Manager

Customer review rating 4.5/5

Li D. Solo - Confirmed reviews ALL

Good service including gym and sauna. However, be mindful that you need to check in at your first night or your subsequent stays are at the risk of cancellation.

Dear Li, Thank you very much for your feedback. We are delighted that you enjoyed our gym and sauna during your visit. It is wonderful to know that our wellness facilities added to your comfort. That said, we are sorry for the concern you experienced with the check-in policy. Our team is always available to assist with late arrivals, and we are glad our reception staff could help resolve the situation smoothly. Finally, we appreciate you highlighting the cleanliness of the hotel and the helpfulness of our reception team. Your kind words mean a lot to us, and we will share them with everyone involved. We all hope to have the pleasure of welcoming you again. Best regards, Nicolas Goureau General Manager

Customer review rating 4.5/5

Felix R. W. J. Business - Confirmed reviews ALL

The staff was helpful throughout the stay, and also after our check out. The rooms were well maintained, and comfortable. Breakfast was overall very good as well.

Dear Felix R., Please accept our sincere thanks for this kind feedback. We are delighted that you found our team helpful throughout your stay and even after you checked out. Our housekeeping team takes great pride in keeping every room well maintained, so it is wonderful that you felt so comfortable. We are also glad the breakfast spread hit the mark for you. Being in the heart of Geneva, our hotel gives you quick access to the lake and the station, and we hope you managed to explore a little between meetings. We look forward to welcoming you back. Best wishes, Nicolas Goureau General Manager

Customer review rating 5.0/5

Serge M. B. C. Business - Confirmed reviews ALL

great experience, easy check-in, comfortable room even if shower is very small, comfortable bed, all is there where it belongs

Dear Serge M., We appreciate you letting us know about your recent visit. We are delighted that you had a great experience and found your room clean, quiet, and well appointed. Our team is also pleased that your check-in went smoothly and that you slept comfortably in your bed. However, we are sorry for the shortcoming in the bathroom. Our front desk is always available to assist with any room preferences, and we are happy to note your feedback for a future stay. Finally, our location right in the heart of Geneva makes it easy to reach the lake and the train station within minutes, and we are glad you appreciated it. We look forward to welcoming you again soon. Best wishes, Nicolas Goureau General Manager

Customer review rating 4.0/5

Martha A. S. Friends - Confirmed reviews ALL

Beds were comfortable, rooms quiet. I’m sorry I didn’t have the opportunity to use the deep soaking tub!! Good breakfast variety.

Dear Martha A., Thank you very much for your feedback. We are delighted that you found our location convenient and our team friendly. We are also glad your bed felt comfortable and your room stayed quiet, giving you a restful night’s sleep. It is wonderful that the breakfast variety hit the mark, and we smiled at your note about the deep soaking tub, perhaps that simply means you have a reason to visit us again. That said, we are sorry that some aspects of your stay did not meet your expectations. Our team follows Green Key practices, so towels hung up should not be replaced daily. We regret that this was missed and appreciate you bringing it to our attention. Nonetheless, our hotel sits right in the heart of Geneva, just a five-minute stroll from the lake and near a wealth of restaurants, bars, and shops. We hope you managed to explore the neighbourhood during your trip. Finally, as a Classic member, you can enjoy better rates by booking directly through the ALL app along with member-only benefits. We value your loyalty and your honest feedback on the programme. We look forward to welcoming you again. Kind regards, Nicolas Goureau General Manager

Customer review rating 5.0/5

Claire L. M. Families - Confirmed reviews ALL

As soon as we walked through the doors reception staff greeted us with a smile even when checking in other guests. Check in was quick and staff gave a colouring book and pack of playing cards to my children to keep them entertained- the cards were a big hit and well used during our stay! Reception area was clean, bright and airy with a great selection of seating. The rocking chairs and face chair were a favourite with my sons. Our room was clean and bright and the Rituals toiletries were a lovely surprise (I’m a huge fan of the range available). We loved the location, close to the train station, a short walk to the lake and plenty of options for food nearby. We didn’t have breakfast at the hotel but it always smelled lovely as we walked by. I wouldn’t hesitate to return to this hotel for a future trip and have already recommended to friends and family.

Dear Claire L., Thank you for letting us know your impressions. We are delighted that you found our location perfect for your family stay. Our team takes real joy in welcoming families, so it is wonderful to hear that L. and the reception staff made you feel at ease from the moment you arrived. The smile at check-in and the little extras like the colouring book and playing cards are small gestures we love to offer, and knowing the cards became such a hit during your stay makes us smile. We are also glad that the check-in process felt smooth and quick for you, even while your children were being kept happily entertained. It means a lot that you took the time to mention L. by name, and we will share your kind words with her personally. It would be our pleasure to have you return on another occasion. Very best wishes, Nicolas Goureau General Manager

Customer review rating 4.5/5

Dararat L. Families - Confirmed reviews ALL

Lovely atmosphere, friendly staff, surrounded by lots of Restaurant, Pad Thai , and Korean Restaurant is just right next to the hotel. Fantastic...

Dear L., Please accept our sincere thanks for this kind feedback. We are delighted that you found our atmosphere so lovely and our staff so friendly. It is great that your spacious room and comfortable bed added to your enjoyment, and we are so pleased you loved the superb breakfast spread. We are also happy that your welcome drink, amenity, and room upgrade all met your expectations as a Gold member. Booking directly through the ALL app ensures you continue to enjoy these member-only benefits and the best available rates. Finally, we could not be happier that our central location, with the Pad Thai and Korean restaurants right next door, made your one-night break so convenient and memorable. We look forward to seeing you again. Best wishes, Nicolas Goureau General Manager

Customer review rating 3.5/5

Jessie L. Business - Confirmed reviews ALL

It was a good stay, how ever the only downside is the pillows. They're hard l, small and not ideal at all to sleep.

Dear Jessie, Thank you for writing a review. We are pleased that your business trip to Novotel Genève Centre was an enjoyable one overall. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The bedding setup you encountered is part of our standard offering, though feather pillows are available upon request at any time and our team is always ready to provide extra pillows to enhance your comfort. Nonetheless, we are glad you appreciated the convenience of our central location, just a short stroll from the lake and Geneva’s main attractions. We hope to welcome you back in the future and wish you all the best. Safe travels! Nicolas Goureau General Manager

Customer review rating 4.0/5

Claudia S. P. Business - Confirmed reviews ALL

Only negative point was the window view to the aircoditioned machines.

Dear Claudia S., We really appreciate your feedback. We are glad you found your stay at Novotel Genève Centre overall good. That said, we are sorry that the view from your window did not meet your expectations. Our rooms offer either street or courtyard views, and our team is always happy to note preferences like a courtyard-facing room for future visits. A quick note on your booking or a call the day before arrival helps us block a room that suits you best. Nonetheless, we are pleased that your business trip brought you to our central location, just a short walk from the lake and Geneva’s main attractions. As a Classic ALL member, you can also enjoy better rates and member-only benefits when booking directly through the ALL APP. We look forward to welcoming you back on another occasion in the future. Kind regards, Nicolas Goureau General Manager

Customer review rating 3.5/5

Jestin J. Solo - Confirmed reviews ALL

Hotel is okay , location has nothing much around, is a 10 min walk from high street. What put me off is the service , especially time taken to come switch on the steam room when I requested, took more than 20 mins for someone to come do it. Otherwise all fine.

Dear J., Thank you for taking the time to share your thoughts with us. We are pleased that your stay at Novotel Genève Centre was, on the whole, a satisfactory one. Even so, we are sincerely sorry that some aspects of your experience did not meet your expectations. The delay you encountered with the steam room activation is regrettable, and we understand how waiting can take away from the relaxation you were looking forward to. Our sauna and hammam are available from 6 am to 10 pm, and should the facilities be switched off in the afternoon, our reception team is on hand to assist. We apologise that our response time was not as prompt as it should have been on this occasion. Nonetheless, we are glad you took the time to visit us, and as a Classic member of ALL Accor, you can enjoy exclusive rates and member-only benefits when booking directly through the ALL APP. Your feedback helps us refine the experience for every guest, and your remarks on team attentiveness have been noted. We hope to welcome you back for an improved experience in the future. Best wishes, Nicolas Goureau General Manager

Customer review rating 4.5/5

Karen W. Families - Confirmed reviews ALL

The hotel was lovely and clean with very friendly staff.

Dear Karen, We really appreciate your feedback. We are delighted that you found our hotel lovely and clean, and that our team made you feel welcome with their friendly approach. It is great to know your family stay was comfortable and that our central location suited your plans. However, we are sorry for the inconvenience caused by the layout of your room. Our hotel offers different room categories, including connecting Superior rooms that can give families extra space and privacy, subject to availability. We also understand your concern about feeling overlooked. For a future visit, we would be happy to note a preference for a courtyard-facing room on a higher floor, which tends to feel more secluded. Nonetheless, your 90% satisfaction score truly means a lot to us. Finally, we are pleased that our location near the lake made it easy to explore Geneva. To avoid the night life area, just turn right after the hotel exit and in 5 minutes you will be near the lake with all its family activities. As a Classic member of ALL Accor, you can enjoy better rates by booking directly through the ALL APP, along with member-only benefits. We hope to see you again in the future. Best regards, Nicolas Goureau General Manager

Customer review rating 2.0/5

Cristian P. Business - Confirmed reviews ALL

- Room extremely loud (are is loud till late in the night) but also bad isolation of windows (noise from streets) and bad isolation of overall structure (could hear the voices and kids scream from left, right and above). - SPA hotel, but room not equipped with bathrobe - Parking is very small and challenging to enter, park (plus, they charge 35.- per night on top) which is almost 20% of the room rate per night - Coffee (Nescaffe) capsules are not being refilled (eventough 4 Star hotel) - 1 water bottle in the room on day 1 (not refilled / replaced during my three days stay) + Breakfast ok (buffet big enough and quality good) + Checkin / Checkout went smoothly and gentle staff

Dear Cristian, It is disheartening to learn that we fell short of your expectations. We are pleased that your check-in and check-out went smoothly and that our team left a gentle impression. We are truly sorry to hear that some aspects of your stay did not meet your expectations. The comfort of our guests is important to us, and we regret that external sounds and internal noise affected your rest. For future visits, our courtyard-side rooms on higher floors offer a quieter setting, and we are always happy to note such preferences in advance. Our spa facilities include a sauna, steam room, and fitness area, and while bathrobes are provided in Executive Rooms and Superior Suites, they remain available upon request at reception for all other guests. We also understand your remarks about the parking layout and the daily charge of CHF 35, which is in line with secured city-centre parking in Geneva. The complimentary water and coffee amenities follow our ecological policy, with one large bottle of water replenished after use and four Nespresso capsules offered per stay, while extras can be requested at reception. Nonetheless, we are glad you appreciated the breakfast buffet and found both the variety and quality to your liking. Kind regards, Gregory Viandaz, Operations Manager

Customer review rating 5.0/5

Piotr O. Families - Confirmed reviews ALL

Fantastic Hotel, Wonderful Staff & Perfect Location We had a fantastic stay at this hotel in Geneva and couldn’t have been more impressed with the service from start to finish. From the moment we arrived, we were warmly welcomed by the team and made to feel comfortable and looked after. The staff were incredibly friendly, professional and helpful throughout our stay, which made a big difference, especially when travelling as a family with our baby. A special mention to Elodie, who went above and beyond to help us when we unfortunately lost our phone. She was incredibly kind, patient and supportive, and we genuinely can’t thank her enough for everything she did to help us. Thanks to the team’s efforts, they actually managed to get our phone back! 😀 The hotel is also in a fantastic location, making it very easy to get around Geneva and visit the main attractions. The team even arranged a taxi for us for our early morning flight, which made our departure completely stress-free. Overall, we had an excellent experience and would happily recommend this hotel to families and anyone visiting Geneva. We will definitely be coming back soon and will choose this hotel again, particularly because of its excellent location and wonderful staff. Thank you to the whole team, and especially Elodie, for making our stay so enjoyable!

Dear Piotr, We are thrilled that you found our location so convenient for your family trip. Being just a short walk from the lake and the heart of Geneva makes exploring the city easy and enjoyable. Our team takes real pride in creating a warm welcome, so it is wonderful to hear that their friendliness and helpfulness stood out to you. We believe a smile at reception or a tip about the area can turn a good stay into a great one. We are also delighted that your overall experience felt fantastic. As a Gold member, you can always enjoy better rates and exclusive benefits when you book directly through the ALL APP, and we would love to welcome you back whenever your travels bring you to Geneva. We look forward to a return visit from you in the future. Best wishes, Nicolas Goureau General Manager

Customer review rating 5.0/5

Jane K. Solo - Confirmed reviews ALL

Wonderful experience, comfy beds, nice customer service and very good breakfasts!

Dear Jane, Please accept our sincere thanks for this glowing review. We are delighted that you found our hotel so easy to get around from. Our central location near the train station and tram stops makes exploring Geneva simple, and we love that it made your trip smoother. We are also thrilled that you slept so well on our beds and that our team made you feel welcome throughout your stay. Your kind words about the breakfast staff mean a great deal, and we will be sure to share them with the team. Knowing you enjoyed our breakfast buffet so much is the icing on the cake. We all look forward to seeing you again in the future. Best regards, Nicolas Goureau General Manager

Customer review rating 4.5/5

Julie S. Families - Confirmed reviews ALL

Bathroom great but could do with a shower mat as it was very slippy. Bedroom comfortable, clean and functional but a little on the small side and very sparse eg no pictures on the wall

Dear Julie, We are grateful for the time you took to review your recent visit to our hotel. We are delighted that you found our location so convenient and that our team made such a warm impression on you. We are also thrilled that you enjoyed our breakfast buffet and that your bathroom met your expectations. However, we are sorry for the oversight regarding the shower floor. Our team is always available at reception to provide extra amenities like bath mats upon request, so please never hesitate to call us during your stay. Nonetheless, it is wonderful to know that your family trip left you with a strong overall impression. As a Classic member, you can enjoy even better rates and exclusive benefits when you book directly through the ALL APP. We look forward to the pleasure of welcoming you back. Best regards, Nicolas Goureau General Manager

Customer review rating 5.0/5

Venkata P. A. Families - Confirmed reviews ALL

Everytime I stay at this place, it is very comfortable and welcoming staff. Thank you

Dear Venkata P., Thank you for choosing our hotel. We are delighted to know that each of your stays with us has been so comfortable, and that our team has always made you feel welcomed. It is a pleasure to hear how much you value our service and the atmosphere we strive to create. Our team aims to make every guest feel at home, and your appreciation means a lot to us. We are also grateful for your enthusiasm as a Gold member of ALL, and for sharing such positive comments about recommending both our hotel and loyalty program. We look forward to seeing you again in the future. Kind regards, Gregory Viandaz, Operations Manager

Customer review rating 2.5/5

Satish K. V. Families - Confirmed reviews ALL

One of the rooms did not smell right inspite of complaint, other room toilet door was difficult to open, etc

Dear Satish K., Thank you for sharing your point of view. We are pleased that your general impression of the accommodation was good. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret that the atmosphere in one of the rooms and the difficulties experienced with the bathroom door impacted your comfort. Also, we have taken note of your suggestion regarding staff training and will reflect on ways to enhance our team’s attentiveness. We value your insights as they help us maintain our standards and better serve our guests, and appreciate your sharing of these comments with us. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Gregory Viandaz, Operations Manager

Other web-users rate our hotel

  • 1,092 reviews 8.8/10 Location
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  • 1,427 reviews 8.5/10 Service
  • 16 reviews 8.2/10 WiFi
  • 569 reviews 8.4/10 Breakfast
  • 439 reviews 8.3/10 Cleanliness
  • 228 reviews 6.3/10 Amenities
  • 94 reviews 8.1/10 Bar

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