ibis Warszawa Ostrobramska

ibis Warszawa Ostrobramska 2 stars

Customer review rating (ALL Rating) 4.3/5 244 reviews

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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Warszawa Ostrobramska

ul. Ostrobramska 36
04-118 WARSAW
Poland

GPS:52.232938, 21.119488

Telephone +48 22 515 78 00

Fax +48 22 515 78 88

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

IBIS KITCHEN RESTAURANT

Enjoy the casual atmosphere, regional specialties and international dishes in our modern ibis Kitchen restaurant. From Italian pasta to delicious hamburgers, there's something to suit all tastes.

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  244 reviews

TripAdvisor Rating  4.0/5  421 reviews

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Staff member who was responsible for the garage was really unpleasant during my first day. He should answer for the guests questions more politely not like a angry person.

Dear Marcin Marek O., Thank you for taking the time to tell us about your experience at the ibis Warszawa Ostrobramska. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jarek Figat General Manager

Run-down

TripAdvisor rating 2.0/5

maciejmagic Business - TripAdvisor review

The hotel location isn't great and the building itself isn't inviting, It looks more like a dorm. The reception area is confusing, as dining area, pub counter, billiard table are together next to reception desk. From the entrance you have a feeling this isn't a business hotel, it's more a workers hostel vibe. I'm glad I didn't include breakfast and decided to eat elsewhere. The room was run-down and not very clean. The remote control was so gross, I had to clean it before use it. No kettle or cups/glass included, very bad quality toilet paper. The staff was ok. Wifi worked. And surprisingly is was quiet even though the window was next to the highway. I wouldn’t go back.

Dear Maciejmagic, Many thanks for your comments. I'm sorry we didn't live up to your expectations. The open spaces of lobbies and restaurants are common at the moment and many hotels are built and designed in this way. We are a two-star hotel and equipment such as a kettle, coffee or tea making facilities is available in higher standard hotels such as Mercure, Novotel and Sofitel. Toilet paper is an ecological paper because our company is committed to environmental protection and we use ecological products. It is a pity that you did not eat breakfast because you did not even have the opportunity to try it and you have already judged it. Of course, we will pay attention to the cleanliness of the equipment and I have already checked who was preparing the room for you so that there would be no similar situation in the future. Thank you very much for your opinion once again. Regards, Jarek Figat General Manager

Good stay

Customer review rating 5.0/5

Signe T. Friends - Confirmed reviews ALL

Hotel was clean and beds are well, breakfast was perfect and check-in/check-out for our group was quick and professional. Thank you!

Dear D., We very much appreciate your comments regarding your stay at the ibis Warszawa Ostrobramska. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jarosław Figat General Manager

Disappointing

Customer review rating 2.0/5

Marek Solo - Confirmed reviews ALL

Modest decoration and furniture. Bed ok however not very comfortable so price (500 pln for two nights) for the standard like that is too high in my opinion.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jarek Figat General Manager

Ok for its price

Customer review rating 3.5/5

Anno Couples - Confirmed reviews ALL

1) awsome safeguard, was able to solve my problem when the reception didn't think of such solution 2) there was a low buzzing noise just outside of our window. I had issues with sleeping due to that sound. The windows were letting a lot of noise inside when closed. I guess they weren't so tightly closing as they should. Maybe that low buzzing sound wouldn't be so inconvenient without it. 3) Breakfast was good, beds were comfortable, room was well cleaned.

Dear Natalia, I’m delighted you enjoyed your stay. Please rest assured that I will take note of your comments and the matter will be addressed. I hope we can welcome you back to the ibis very soon. Kind regards, Jarek Figat General Manager

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Other web-users rate our hotel

  • 188 reviews 7.1/10 Location
  • 284 reviews 6.5/10 Room
  • 273 reviews 9/10 Service
  • 8 reviews 8.8/10 WiFi
  • 159 reviews 8.8/10 Breakfast
  • 103 reviews 7.4/10 Cleanliness

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