Mercure Hotel Frankfurt Eschborn Sued

TripAdvisor rating 3.5/5 175 reviews

Mercure Hotel Frankfurt Eschborn Sued - Image 1
Mercure Hotel Frankfurt Eschborn Sued - Image 2
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Mercure Hotel Frankfurt Eschborn Sued - Image 4

Description

Hotel extras

  • 125 comfortable rooms with free WIFI

  • 2 conference rooms accommodating up to 80 people

  • Kukime Lobby Shop with snacks and chilled beverages

  • Particularly easy to reach via the S-Bahn and excellent connections to the A5 and A66 highways

  • Ideally located in the industrial area of Eschborn Süd

Our accommodation(s)

Hotel location

Mercure Hotel Frankfurt Eschborn Sued

Frankfurter Strasse 71-75
65760 ESCHBORN
Germany

GPS:50.136269, 8.572475

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

HOTELBAR PIERROT

In our bar "Pierrot" you have the opportunity to enjoy a cold beer or a good wine. Of course, we also serve other drinks as well as various small dishes and pizzas from our Kukumi Shop.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  3.5/5  175 reviews

Racist staff against Asian countries

TripAdvisor rating 1.0/5

VinayA380 TripAdvisor review

If you want to be discriminated and humiliated for being a different race than european, please proceed with the booking. Their european Staff is anti-asian because according to them Asian Countries are poor and they treat you accordingly. They will leave no chance to humiliate you/family. Irony: They do not have inhouse housekeeping (outsourcing at cheaper price instead of hiring and training staff). Looks like they are secretly poor😌 Mercure comes under Accor group and Manager handles Mercure and Hyatt House hotel. Now who is poor?

Dear Guest, Thank you for taking the time to provide this feedback. We are deeply saddened to hear of your experience regarding the behavior you perceived from our team. Our hotel prides itself on inclusivity and treating all guests with the utmost respect, regardless of their background. We regret any impression that was contrary to these values. While we ensure that our housekeeping services meet the highest standards of cleanliness and guest satisfaction, we apologize if this aspect did not meet your expectations. Our aim is always to provide excellent service and facilities for all our guests. We are also concerned to learn of your feelings about our staff's behavior. Please rest assured that we hold our team to the highest standards of professionalism and courtesy, and we regret that we did not fully convey this during your stay. Finally, we would like to clarify that our business practices, including the management of our hotel and its services, adhere to the strictest industry standards. Our focus is on offering a high-quality hospitality experience to every guest, and any insinuation regarding our financial status is unfounded. We look forward to welcoming you very soon. Best regards, Sandra Schumacher-Bazzoli, General Manager

Changes are not an improvement

TripAdvisor rating 3.0/5

Noel1310 Business - TripAdvisor review

This is no longer a 4 star hotel. Recent cost cutting changes have eliminated evening meal service and room mini bar (now its self service microwaved meals from the lobby). I imagine the changes look good for the Mercure accountants, but did anyone ask the customers ?

Dear Noel, many thanks for your reply. We can understand, that not each guest agree with our change in a mordern F&B concept. Since January we have implemented the Kukimi concept with Asian, Indisch and local Food. Also , Salads ,wraps and sandwiches 7days /24 hours. Also we serve fresh made Pizzas in the hotelbar during the week in the evening. Since we have installed the shop, the amount of offered drinks increased from 7 out of the minibar, to about 30 several drinks, we offer in the shop. Also we reduced the prices for the drinks and food in respect, that we do not have the high cost of minibars , that are not used in the room. We have gain many positive feedback to this . Surtainly our bisto / hotelbar is opened during the week to offer service and beer , wine and other drinkt to our guests. best regards Stefan Rösl General Manager

Business trip

TripAdvisor rating 3.0/5

Quest27606708422 Business - TripAdvisor review

Lobby/bar area extremely warm. Bedroom too warm even with A/C. Bar not open Sunday evening or upon our return from dinner Monday evening. Bar hours listed as open until 1am. These are all factors that I will consider when returning to the area.

Dear guest, many thanks for your feedback. We apologioze, that we did not meet your expectations during your stay. We will work on to improve and hope , to welcome you again. bet regards

Youth Hostel style

TripAdvisor rating 2.0/5

Kricho Business - TripAdvisor review

This hotel feels a bit like a youth hostel. Very old and tired. You can get much better hotels, much newer for 5eur more but they book up quick so be organised to avoid mercure mediocracy. The good: - it’s near my office - free WiFi The bad: - check in desk is frosty and you don’t feel welcomed - old fashioned decor - tired rooms and super tired reception It was 105EUR, half the price of the other mercure and actually a lot cleaner than it’s more expensive cousin. I would really not want to stay again because it’s tired and the lack of customer service.

Dear Kricho, many thanks for your reply. We are sorry to hear, that you do not like our hotel and that our reception did not welcome you warm and friendly . We will work on to improve . best regards Stefan Rösl General Manager

Nice hotel for business but no real food in evenings

TripAdvisor rating 4.0/5

RiceyTraveller Business - TripAdvisor review

I like the hotel, the rooms are great and comfy. I was there for work so stayed very close to the client office. Was fine except no food at night apart from pizza or what you get from the fridge area and heat up in the microwave. Not sure if I missed that bit when booking but perhaps if I did not the hotel can make it clear about the food As I had no time to wander being in a very quiet area is OK but remember it is a business areas so limited evening activities as everyone goes home Nice staff, very friendly and helpful. I will stay here again but am forewarned and am ready for the food issues

Dear Ricey, many thanks for your reply and your friendly comments regarding the stuff . Hope to welcome you soon again . Stefan Rösl General Manager

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Other web-users rate our hotel

  • 26 reviews 9.3/10 Location
  • 37 reviews 5.7/10 Room
  • 34 reviews 7.2/10 Service
  • 21 reviews 4.1/10 Comfort
  • 19 reviews 8.4/10 Cleanliness
  • 19 reviews 5.6/10 Breakfast
  • 17 reviews 0.5/10 Vibe
  • 13 reviews 2.7/10 Amenities

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