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Mercure Hotel Frankfurt Eschborn Sued 4 stars

TripAdvisor rating 3.5/5 171 reviews
Mercure Hotel Frankfurt Eschborn Sued
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Hotel extras

  • 125 comfortable hotel rooms with free WIFI

  • 2 conference rooms accommodating up to 80 people

  • Paid parking garage

  • Particularly easy to reach via the S-Bahn and excellent connections to the A5 and A66 highways

  • Ideally located in the industrial area of Eschborn Süd

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 2 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
  • Golf courses (Nearby)
  • Tennis
  • Outdoor sports (Nearby)
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Frankfurt Eschborn Sued

Frankfurter Strasse 71-75
65760
eschborn
germany

Tel: +49619677900

Fax: (+49)6196/7790500

Contact email

Check-in from 15h00

Check out up to 12h00

  • S3 :   S3 ESCHBORN SUED

  • By plane

    FRANKFURT At 14.63km / 9.09 miles

  • By plane

    KOELN BONN At 169.4km / 105.27 miles

  • By car

    ESCHBORN Richt. Kassel At 3km / 1.86 miles

  • By car

    ESCHBORN SOUTH/Richt. Wiesbaden At 1.8km / 1.12 miles

  • By train

    ESCHBORN SUED At 0.59km / 0.37 miles

  • By train

    FRA RAILWAY STATION At 9.72km / 6.04 miles

GPS :50.136269, 8.572475

Our accommodations

The 4-star Mercure Hotel Frankfurt Eschborn Süd offers a choice of Standard and comfortable Privilege rooms. The 125 rooms are air-conditioned and are equipped with free WIFI and DSL. One child aged up to 15 can stay in your room free of charge. Pets are welcome (for a charge of EUR 10/night). Our laundry service is available on weekdays to take care of your clothing and laundry.

Standard Room with king size bed

  • Max. number of persons: 2
  • Area: From 21m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard room with 2 single beds

  • Max. number of persons: 2
  • Area: From 21m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Superior room

  • Max. number of persons: 2
  • Area: From 21m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

HOTELBAR PIERROT

Photo non contractuelle / Strictly non binding

In our bar "Pierrot" you have the opportunity to enjoy a cold beer or a good wine. Of course, we also serve other drinks as well as various small dishes and pizzas from our Kukumi Shop.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Kukimi Shop im Lobby Bereich

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 79 m²

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
Mercure Hotel Frankfurt Eschborn Sued

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,135 reviews

tripadvisor

TripAdvisor Rating 3.5/5

171 reviews

Good hotel during the week. Weekends are to be avoided.

Customer review rating 4.1/5

Johan Business - 25/10/2019 Confirmed reviews ALL

I liked the hotel and the amenities. However there where some drawbacks to this hotel. From Friday evening it's deserted. And while I understand that they close there restaurant if there is not enough takers. I don't see me using a microwave to eat when I'm on a business trip.

Dear Johan S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Sued. I am sorry that your experience did not meet all of your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefan Rösl General Manager

Nothing seemed to work well

Customer review rating 4.1/5

Peter Business - 21/09/2019 Confirmed reviews ALL

The key card to my room repeatedly didn't work, necessitating repeated trips to Reception to get it fixed. Staff did not apologise. One of the elevators was dangerously faulty - the door would close, open, close, open repeatedly. The lights in the elevator buttons would not work. Very scary really.

Business trip

TripAdvisor rating 3.5/5

Quest27606708422 Business - 05/07/2019 TripAdvisor review

Lobby/bar area extremely warm. Bedroom too warm even with A/C. Bar not open Sunday evening or upon our return from dinner Monday evening. Bar hours listed as open until 1am. These are all factors that I will consider when returning to the area.

Dear guest, many thanks for your feedback. We apologioze, that we did not meet your expectations during your stay. We will work on to improve and hope , to welcome you again. bet regards

Very poor - manager did everthing to remedy however very unpleasant experience

Customer review rating 4.1/5

I W. L. T. R. A. T. Y. Business - 12/04/2019 Confirmed reviews ALL

I was greeted by a rude hotel reception host. I requested a taxi and the taxi driver attempted to extort me or alternatively drop me off alongside a dual carriageway. When I reported the incident to the hotel receptionist I was asked if I am a taxi driver and told to just pay the amount or the police will be called. When I refused to pay and requested the police to be called the taxi driver drove off. I reported the incident to the hotel staff who where very unhelpful and quite frankly rude. The manager did however apologies the following day, however I feel it was too little too late.

Dear Sarvesh N., Thank y. for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As I have told y. in our nice conversation, I will have a talk to our employee and Front Office Manager to avoid situations like this for the future. We appreciate your sharing your concerns, and it is our hope that y. will give us the opportunity to better serve y. in the near future. Sincerely, Stefan Rösl General Manager
Customer review rating 4.1/5

Anonymous Business - 03/03/2019 Confirmed reviews ALL

I saw that several foods are provided at the groound floor which are for guest to enjoy during weekends. Previously I ordered foods from delivery service, however, from now on, I can buy some foods and simply warm it by microwave. Also several dishes, drinks and snacks are also prepared. It will be really convenient and i am happy to have such a situation future !

Dear Hiroshi M., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Rösl General Manager

Very good coordination

Customer review rating 4.1/5

Anonymous Business - 21/01/2019 Confirmed reviews ALL

Even though a short stay, hotel staffs were very kind and they coordinated well.

Dear Hiroshi M., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Rösl General Manager

Generally ok but cannot compare with previous stays

Customer review rating 4.1/5

Philip Business - 26/11/2018 Confirmed reviews ALL

As a member of Accor, I always stay at this hotel when I travel to Frankfurt area. I can get free beverages and snacks. This time is not free. This is not the problem. I checked out at 11/23 morning. When the receptionist gave me the receipt, I mentioned that I had breakfast and he may miss this. He said yes and try to do again. However, 10 min later I cannot get the receipt due to the system problem. He said the hotel will send me the receipt by email the next day. But, I didn't get it now. Three days passed.

good business hotel, meets my expectation

Customer review rating 4.1/5

Anonymous Business - 25/10/2018 Confirmed reviews ALL

as usual, I'm visiting this hotel for almost 7 years more or less every week and experienced the usual service.

Sehr geehrter Herr B. , wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Frankfurt Eschborn Sued. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Stefan Rösl General Manager
Customer review rating 4.1/5

Anonymous Business - 13/09/2018 Confirmed reviews ALL

Because next to hotel, there is some building which was under construction. They started to work at 6:00 am on Saturday, then it was bit loud to sleep longer. Except this point, hospitality and arrangement by hotel staffs were very good !

Dear Hiroshi M., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very inconvenience

Customer review rating 4.1/5

Ch S. Business - 28/07/2018 Confirmed reviews ALL

I surprised that there is no gym, sauna. It's ok I can understand because it's biz hotel. But very slow & unstable WIFI status. Last visit (24~26 fo Jul), WIFI not working and no solution. Can we call you 'biz hotel' then??????

Good service, well oiled machinery, makes for a good experience

Customer review rating 4.1/5

Jesper V. Business - 27/07/2018 Confirmed reviews ALL

Smooth, seamless service on time and to the point. Like clockwork

Dear Jesper V., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Rösl General Manager

Friendly staff at a clean hotel

Customer review rating 4.1/5

Anna Business - 26/07/2018 Confirmed reviews ALL

Quick check-in/check-out, friendly staff, clean room with a comfortable bed and AC, ok breakfast, but slow internet connection. The slow internet connection should be improved seeing as many business travellers may need to get some work done in the evening.

Dear Anna B., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Rösl General Manager

Nice, clean and welcoming hotel and staff members

Customer review rating 4.1/5

Neil H. Business - 08/06/2018 Confirmed reviews ALL

Pleasant stay in a nice, clean and welcoming hotel. I found the staff members very helpful and approachable during my stay.

Dear Neil H., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Rösl General Manager

Better then ever

Customer review rating 4.1/5

Anonymous Business - 14/05/2018 Confirmed reviews ALL

It was the first time since a long time that I had a perfect stay in that hotel. The only negative experience was that the coffee machine was not working. I tried to make a coffee and the coffee itself was only dripping out of the machine... it was less than an espresso in my cup. The machine is either defect or has to be decalcified.

Dear Holger W., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks for your comments regarding the coffee machine. We will replace it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Rösl General Manager

OK

Customer review rating 4.1/5

Pierre Business - 02/03/2018 Confirmed reviews ALL

all was ok, i have no sugestions.

Dear Pierre B., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Rösl General Manager

Good

Customer review rating 4.1/5

Anonymous Business - 29/01/2018 Confirmed reviews ALL

Good hotel - I just had an issue with the room assignment when arrived as I was given the wrong room (already occupied) twice before getting the correct one. Apart from that, all was good.

Dear Edoardo G., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Rösl General Manager

Convenient

Customer review rating 4.1/5

Jordi C. Business - 02/01/2018 Confirmed reviews ALL

I usually stay on the 5th floor but this last time. There was an annoyance last day as there was no hot water.

Dear Jordi C. Fabregas, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For the problem with the warm water in December we need to apologize. It was a technical error and the problem was solved on the same day. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefan Rösl General Manager

low quality and service

Customer review rating 4.1/5

Anonymous Business - 18/12/2017 Confirmed reviews ALL

internet very slow phone not working when i arrived no hot water restaurant closed without information

I am not very satisfied because of the two issues!

Customer review rating 4.1/5

Anonymous Business - 26/11/2017 Confirmed reviews ALL

I will describe only two cases. I did not have the PIN Code of the AMEX credit card. Therefore I was not allowed to pay with the AMEX credit card. Paying with a credit card without using a PIN-Code is should not be an issue. Because not every Taxi driver has a credit card reader. The Internet was very slow compared to my other stays and I really would like to ask for more speed.

Excellent.

Customer review rating 4.1/5

Dale G. Business - 24/11/2017 Confirmed reviews ALL

My "home away from home"!

Dear Dale G., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Rösl General Manager
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