Mercure Hotel Frankfurt Eschborn Sued 4 stars

I was greeted by a rude hotel reception host. I requested a taxi and the taxi driver attempted to extort me or alternatively drop me off alongside a dual carriageway. When I reported the incident to the hotel receptionist I was asked if I am a taxi driver and told to just pay the amount or the police will be called. When I refused to pay and requested the police to be called the taxi driver drove off. I reported the incident to the hotel staff who where very unhelpful and quite frankly rude. The manager did however apologies the following day, however I feel it was too little too late.

I saw that several foods are provided at the groound floor which are for guest to enjoy during weekends. Previously I ordered foods from delivery service, however, from now on, I can buy some foods and simply warm it by microwave. Also several dishes, drinks and snacks are also prepared. It will be really convenient and i am happy to have such a situation future !

Even though a short stay, hotel staffs were very kind and they coordinated well.

As a member of Accor, I always stay at this hotel when I travel to Frankfurt area. I can get free beverages and snacks. This time is not free. This is not the problem. I checked out at 11/23 morning. When the receptionist gave me the receipt, I mentioned that I had breakfast and he may miss this. He said yes and try to do again. However, 10 min later I cannot get the receipt due to the system problem. He said the hotel will send me the receipt by email the next day. But, I didn't get it now. Three days passed.

as usual, I'm visiting this hotel for almost 7 years more or less every week and experienced the usual service.

Because next to hotel, there is some building which was under construction. They started to work at 6:00 am on Saturday, then it was bit loud to sleep longer. Except this point, hospitality and arrangement by hotel staffs were very good !

I surprised that there is no gym, sauna. It's ok I can understand because it's biz hotel. But very slow & unstable WIFI status. Last visit (24~26 fo Jul), WIFI not working and no solution. Can we call you 'biz hotel' then??????

Smooth, seamless service on time and to the point. Like clockwork

Quick check-in/check-out, friendly staff, clean room with a comfortable bed and AC, ok breakfast, but slow internet connection. The slow internet connection should be improved seeing as many business travellers may need to get some work done in the evening.

Pleasant stay in a nice, clean and welcoming hotel. I found the staff members very helpful and approachable during my stay.

It was the first time since a long time that I had a perfect stay in that hotel. The only negative experience was that the coffee machine was not working. I tried to make a coffee and the coffee itself was only dripping out of the machine... it was less than an espresso in my cup. The machine is either defect or has to be decalcified.

all was ok, i have no sugestions.

Good hotel - I just had an issue with the room assignment when arrived as I was given the wrong room (already occupied) twice before getting the correct one. Apart from that, all was good.

I usually stay on the 5th floor but this last time. There was an annoyance last day as there was no hot water.

internet very slow phone not working when i arrived no hot water restaurant closed without information