ibis Paris Pantin Eglise Hotel 3 stars

Very basic rooms and basic breakfast and problems in rooms with door and window. Unhelpful staff.

The location is outside the main city so during the Metro strike we needed to take Uber into Paris for the main sights. This cost between €25 - €50 each way so rather expensive. The hotel room was nice size. Lots of little things were not great like window would not shut properly until maintenance fixed it and room door did not shut unless you shut it very hard. No rail to hang clothes in wardrobe of one of our two rooms. Man in reception did not give us correct information on travel in Paris a few times. Also watch out for the Deposit of about €59 a room they take in addition to the room amount. Im still waiting to see if it will be credited back. We had two rooms so double that they took. Until i asked about it on my bank account they said its a deposit and will be refunded when we leave. That was two days ago and still no refund.

Pas satisfait.

My stay was good even though with few small problems. The good thing for this hotel is the location is very near the metro, only need to walk 1-2 minutes. Some restaurants nearby but we didn't try it.

The room provided was for disabled so there was no proper bathtub with water leaking everywhere. On the first night, the receptionist actually gave my keycard to another customer so the customer entered my room by accident with my keycard which is extremely dangerous. The fire alarm rang at 4 am that same night which resulted in poor sleep. On another day, the receptionist also called my room at 6 am although I did not ask for morning call service, disrupting my sleep. The lift was not working and when I told the receptionist, he insisted that it was and was really rude to me until more guests told him that it is not working. The locker at the luggage room was also not working so we had to wait for some time to get that sorted out while we were rushing for the train. The breakfast is one of the worst in all similar Ibis hotel that I have stayed before. Overall, the cleanliness, customer service and overall experience was very poor, unsafe and unfriendly.

- the hotel room was quite old - facilities are outdated, e.g. elevator was broken in the week that I stayed - The management staff were rude sometimes (perhaps due to language issues_ - breakfast: lack of options, bad quality

Lift malfunction. Second lift not working at all. Fleas in bed for both my bed and my colleagues bed.

It was very good without any problem at all.

Room is well arranged. Hotel is well located, close to buses and metro. No room service, no service at the bar to eat a little thing for an Accor hotel that's very poor. They pretended that a break down of the elevator was the reason for not serving items on the hotel card. This hotel should organize for improvement the respect and the quality of its services.

I've had booked a room for 3. - The sofa bed was still closed and we prepared it ourselves. - We only had two mid size towels in the hotel. When I ask at the reception the first night they gave me 1 other mid size and only two smalls. The day after the cleaners took away all the extra I did ask and left again two mid size towles. When I did ask again at receptions they gave me just one big towel and said that they "DID NOT HAVE" the small ones. - We found often the person in charge at the reception watching the tv or sitting at the bar drinking. - Very little courtesy was showed at any request- There is no service to leaving the luggage. You have to pay a store INSIDE the hotel to leave them while they could have used the same room just to store custmers baggages as any other hotels do.- I ask for late checkout being a Gold Member. They gave me just 1hr extra while I ask for 3hrs. They told me that they have given it already to too many people (not GOLD members) therefore they could not afford more rooms on late checkout becasue the hotel was fully booked. While I was checking out at 10am a guy enter the hotel asking for availability of a room and they confirmed that they had a rooms available and checkin could have been done at 12am. So they lied saying that the hotel was fully booked and they lied saying to not be able to give extra hours for late checkout. - Altought they claim to have confortable matress in my opinion they were not the standard ones that Ibis has. Very uncofortable.

I recently stayed at Ibis Paris Pantin Eglise and the was amazed by the warm welcome of all the staff from front to the housekeeping staff. The rooms were cleaned and well ventilated. The hotel is located within less than 1 minute from the metro station which makes it very pleasant to visit Paris on public transport. The breakfast is fully continental with everything you can possibly think of. I will definitely recommend this hotel to Paris tourists. It is valued for money

I have stayed two nights and rooms are not clean and it was rusted as well as with warter flo marks on wall corners. Staffs are not at all friendly to customers. Not even keetle provision to make hot water for kids .. I wotn suggest to any of my friends.

Can't fault location - Metro is 2 steps from the hotel door, very comfortable bed, windows shut the noise out, adequate bathroom and a shower. I would only add a kettle and tea&coffee facility plus some channels on TV (there were no international on mine)

Very satisfied about this perfectly well located Ibis Pantin Eglise. Tube is next door connected with all the most importants spots of Paris. Our room was very comfortable and noiseless. For sure we'll be back

Overall good hotel and helpful reception staff.A little noisy at night, given the location. Easy access to metro, team, bus, shops and restaurants. There is a public car park which is also very practical.