ibis Paris Pantin Eglise Hotel 3 stars

Pas satisfait.

My stay was good even though with few small problems. The good thing for this hotel is the location is very near the metro, only need to walk 1-2 minutes. Some restaurants nearby but we didn't try it.

The room provided was for disabled so there was no proper bathtub with water leaking everywhere. On the first night, the receptionist actually gave my keycard to another customer so the customer entered my room by accident with my keycard which is extremely dangerous. The fire alarm rang at 4 am that same night which resulted in poor sleep. On another day, the receptionist also called my room at 6 am although I did not ask for morning call service, disrupting my sleep. The lift was not working and when I told the receptionist, he insisted that it was and was really rude to me until more guests told him that it is not working. The locker at the luggage room was also not working so we had to wait for some time to get that sorted out while we were rushing for the train. The breakfast is one of the worst in all similar Ibis hotel that I have stayed before. Overall, the cleanliness, customer service and overall experience was very poor, unsafe and unfriendly.

- the hotel room was quite old - facilities are outdated, e.g. elevator was broken in the week that I stayed - The management staff were rude sometimes (perhaps due to language issues_ - breakfast: lack of options, bad quality

Lift malfunction. Second lift not working at all. Fleas in bed for both my bed and my colleagues bed.

It was very good without any problem at all.

lift was not working properly and one evening after a long day when I came back I had to climb 6 floors on reaching my room the key did not work I came down again and climbed 6 floors to my room. the bath rooms were smelly

We stayed for 4 nights, everything else was good apart from elevator which did not every now and then.. and specially when I had to checkout the final day with heavy luggage I had to walk the stairs all the way from 3rd floor. Very inconvenient.this much time to fix an elevator is not acceptable. But the location is just perfect next to metro.

loud unidentifiable noise during the night maybe elevator doors blocked bathroom was clean but the joints were filthy. Also I forgot an adaptor and its impossible to reach them by phone

Staff were non-attentive and unfriendly apart from the nice lady who checked us in. Hotel lobby was fine. Of the two lifts, one was not only out of order but the one that did work needed the button pressed continuously for it to be able to continue to call the lift. We were dissapointed to not have USB chargers in the room as we didn't carry a plug converter. We asked at reception and it was suggested that we go to the cyber cafe to buy an adaptor which was vague and not very helpful. Our bathroom had a sizable patch of mould on the ceiling above the shower which could have easily been cleaned off with mould spray and had clearly grown over a long period of time. When we went to check out both members of staff failed to smile and when I waited outside for my lift the female receptionist was behind me having a cigarette which I dont think is professional. We will not be returning.

The staff were friendly and professional and very helpful. The room was cleaned every day, every time we come back clean room and fresh linen and towels. I would recommend the hotel to anyone. Excellent service and very appreciated.

Some noise due to deconstruction work outside. Service was fine.

Disappointing rooms, not as per photos on website, poor standard of decor/serviceability

good location and staff are helpful

Very pleasant staff were all excellent