ibis Paris Pantin Eglise 3 stars

Customer review rating (ALL Rating) 4.0/5 850 reviews

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Description

Hotel extras

  • A super-cozy lounge area.

  • Spacious rooms that can accommodate up to 4 people

  • Hotel ideally situated next to the "Eglise de Pantin" metro station (Line 5)

  • Only 20 minutes from the Bastille and République metro stops

Our accommodation(s)

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Hotel location

ibis Paris Pantin Eglise

153, Avenue Jean Lolive
93500 PANTIN
France

GPS:48.893305, 2.413162

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast

Breakfast

Enjoy a healthy, fresh and hearty all-you-can-eat buffet breakfast for the best start to the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  850 reviews

TripAdvisor Rating  3.3/5  684 reviews

Customer review rating 1.5/5

Rosie F. Couples - Confirmed reviews ALL

The bathroom had black mould in several areas over the ceiling. The beds were rock hard - I had previously stayed here in September and had no issues, but this time the bed was completely different. There was no security as there was a card tap in the lift which didn’t work, so anyone could have accessed any of the floors from the street. We stayed for 3 nights and each night someone was out in the corridor arguing, loud enough to wake you up if you were already asleep, and nothing was done about it. The hotel is definitely not a 3 star and I would avoid like the plague.

Dear guest, Thank you for taking the time to share your experience with us. We are truly sorry to learn that your stay did not meet your expectations, especially as you had been satisfied during a previous visit to our hotel. Regarding the condition of the bathroom, and in particular the presence of mold on the ceiling, please accept our sincere apologies. This situation does not reflect our usual standards of cleanliness. Your comments have been immediately forwarded to our technical department and housekeeping team so that a thorough inspection and the necessary corrective actions can be carried out. We also regret the discomfort you experienced with the bedding. Although our beds are standardized according to the IBIS brand concept, comfort can sometimes be perceived differently from one stay to another. Your feedback has been shared with management so that a verification can be conducted. Concerning security, we fully understand your concerns. The elevator card reader was indeed experiencing a temporary malfunction during your stay, and we confirm that this issue has since been addressed. The safety of our guests is an absolute priority, and we sincerely regret any inconvenience caused. Finally, we are sorry for the noise disturbances you encountered in the corridors. Our team is usually attentive to this type of situation, and we regret that these disturbances were not properly managed during your stay. Your comments have been shared with our staff in order to reinforce vigilance, particularly during the evening hours. Thank you again for your constructive feedback. We hope to have the opportunity to regain your trust during a future stay under better conditions. Best regards, Rym Deputy manager

Customer review rating 2.5/5

Philippe A. C. C. A. K. Families - Confirmed reviews ALL

Maintenance issues mentioned twice to reception, nothing done! Mold in the bathroom

Dear guest, Thank you for taking the time to share your feedback with us. We are truly sorry to learn about the issues you encountered during your stay A. sincerely regret that your experience did not meet your expectations. Please accept our apologies for the lack of responsiveness following your reports to the reception. This is not the level of service we aim to provide, A. we fully understand your disappointment. Regarding the maintenance A. cleanliness concerns, particularly the presence of mold in the bathroom, we are very sorry for this situation. This does not reflect our usual standards. Your comments have been forwarded to both our technical A. housekeeping teams so that a thorough inspection A. the necessary corrective actions can be carried out promptly. We thank you for bringing these matters to our attention, as your feedback helps us improve our services. We hope to have the opportunity to welcome you again in the future A. provide you with a much more satisfactory experience. Kind regards, Rym Deputy manager

Customer review rating 1.0/5

Rajibul H. Families - Confirmed reviews ALL

We have found black mould and bed bugs in our room that completely ruined the experience. Now we are in fear and washing all our belongings instead of doing other urgent tasks.

Dear guest, Thank you for bringing this matter to our attention. We are very sorry to learn about the distress and discomfort you experienced, and we fully understand how concerning this situation must be. Please accept our sincere apologies for the impact this has had on your stay. Regarding your comments, we would like to clarify that we take any report of hygiene or pest-related issues extremely seriously. However, at this stage, we cannot confirm the origin of what was observed. As a precautionary measure, the room has been immediately taken out of service and a thorough inspection and treatment by a specialized external company has been requested, in line with our strict procedures. Concerning the presence of mould, this point has also been forwarded to our technical team for immediate review and corrective action. We regret that this situation caused you stress and disrupted your plans, and we thank you for informing us, as this allows us to act promptly and ensure the comfort and safety of our guests. Best regards, Rym Deputy mananger

Hotel to avoid

TripAdvisor rating 1.0/5

Aura I TripAdvisor review

This is definetely not a 3-star hotel. Rude employees both at the reception desk and in the restaurant. Although the breakfast ended at 10:30, cleaning ladies told us to leave at 10:15. We found dirty spoons and cups where the clean ones were expected to stay. Same breakfast during our stay in the hotel, no vegetables – just one type of cheese (the same) and 2 types of hams, boiled eggs only and some yoghurt. Ladies from the kitchen were chasing you to see how many slices of bread you have on your plate. It is very cold in the rooms, ventilation is not working and there are no additional blankets in the room. When asked for an additional blanket the reception staff said that they don’t have one. Old furniture, no curtains, no brush for the toilet in any rooms. We were looking forward to leaving the hotel as soon as possible.

Customer review rating 0.5/5

Ping L. Couples - Confirmed reviews ALL

Improve the service level to the customer, create a safe vibe for the guests

Dear Guest, Dear Ms. L., Thank you for taking the time to share your detailed feedback following your stay with us. As mentioned in our private correspondence, we sincerely regret the concerns and inconveniences you experienced. Please allow us to once again express our apologies for the issues raised, including housekeeping handling, room amenities, cleanliness, and the feeling of discomfort this may have caused during your stay. This is certainly not the level of service or care we aim to provide, especially to our loyal Accor Diamond members. Your comments have been taken very seriously and shared with the relevant teams to ensure corrective actions are implemented, particularly regarding housekeeping procedures, room inspections, and guest belongings’ respect and safety. We truly regret that your stay left you feeling insecure and disappointed, and we appreciate you bringing these matters to our attention, as they help us improve our standards and service. Thank you again for your feedback. Sincerely, Rym Adjointe de direction

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