ibis Paris Pantin Eglise 3 stars

Customer review rating (ALL Rating) 4.0/5 885 reviews

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ibis Paris Pantin Eglise - Image 1
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153, Avenue Jean Lolive, 93500 PANTIN, France

Description

Hotel extras

  • A super-cozy lounge area.

  • Spacious rooms that can accommodate up to 4 people

  • Hotel ideally situated next to the "Eglise de Pantin" metro station (Line 5)

  • Only 20 minutes from the Bastille and République metro stops

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with one double bed and one single bed

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks

Room Services

  • Automatic wake up call
  • Operator wake up call
  • 3 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single bed(s)
See availabilities

Searching for a pleasant stay? Our 248-sq. ft. room is comfortable and practical for a relaxing stay. It includes a double bed, desk, Internet, TV with the major channels, and a bathroom.

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks

Room Services

  • Automatic wake up call
  • Operator wake up call
See availabilities

As a family or with friends, our room with 2 double beds provides all the comfort and equipment you need for a pleasant stay: free WIFI, safe, coffee + tea making facilities, and bathroom with bath or shower.

Max. number of persons
4
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x2

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks

Room Services

  • Automatic wake up call
  • Operator wake up call
See availabilities

Hotel location

ibis Paris Pantin Eglise

153, Avenue Jean Lolive
93500 PANTIN
France

GPS:48.893305, 2.413162

Telephone
Fax +33 1 48 10 67 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast

In hotel

Hotel informations

  • 130 rooms
  • 4 rooms for people with reduced mobility
  • 130 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • French

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Pressing Additional charge

Wi-Fi

  • WiFi at the hotel

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Luggage storage

  • Luggage storage

Catering

Breakfast

  • Buffet

Breakfast

Photo out of - Breakfast

Enjoy a healthy, fresh and hearty all-you-can-eat buffet breakfast for the best start to the day.

Buffet

Enjoy a healthy, fresh and hearty all-you-can-eat buffet breakfast for the best start to the day.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Services

  • Hot Breakfast

Enjoy a healthy, fresh and hearty all-you-can-eat buffet breakfast for the best start to the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  885 reviews

Customer review rating 4.5/5

Linda K. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Groszer A. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the friendliness of our team, the comfort of our beds, and the convenience of the nearby parking. We also thank you for your comments regarding the room and the power outlets. Your feedback is valuable and helps us improve the experience we offer our guests. We hope to welcome you back to ibis Paris Pantin Église on your next visit to Paris. Kind regards, Rym Deputy manager

Customer review rating 4.5/5

Ghizlane K. Friends - Confirmed reviews ALL

Customer review rating 4.0/5

Bonnee M. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback and for your kind words about our hotel. We are delighted to hear that you appreciated our convenient location, the proximity to the metro, and the professionalism of our team. We are also pleased that you enjoyed the cleanliness and quiet atmosphere of our property. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to ibis Paris Pantin Église on your next visit. Kind regards, Rym Deputy manager

Customer review rating 5.0/5

Europa T. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Groszer A. Families - Confirmed reviews ALL

Room was a little sad, bathroom too, would need some repairs, e.g. some of the power outlets were not working. Solved by borrowing and extensions cord. Personnel was friendly and helpful. Beds were pretty comfy on the other hand. Parking worked fine with the public garage basically next door, about 23-25EUR/24h

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the friendliness of our team, the comfort of our beds, and the convenience of the nearby parking. We also thank you for your comments regarding the room and the power outlets. Your feedback is valuable and helps us improve the experience we offer our guests. We hope to welcome you back to ibis Paris Pantin Église on your next visit to Paris. Kind regards, Rym Deputy manager

Customer review rating 4.5/5

Ghizlane K. Friends - Confirmed reviews ALL

Nice, big rooms

Customer review rating 4.0/5

Bonnee M. Families - Confirmed reviews ALL

I appreciate this property. It is located close to the metro, has professional staff and was quiet.

Dear Guest, Thank you for taking the time to share your feedback and for your kind words about our hotel. We are delighted to hear that you appreciated our convenient location, the proximity to the metro, and the professionalism of our team. We are also pleased that you enjoyed the cleanliness and quiet atmosphere of our property. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to ibis Paris Pantin Église on your next visit. Kind regards, Rym Deputy manager

Customer review rating 5.0/5

Europa T. Business - Confirmed reviews ALL

Clean hotel, great location, friendly staff, comfortable rooms, highly recommended always.

Customer review rating 1.0/5

Ines S. Friends - Confirmed reviews ALL

I had my worst Ibis experience in this hotel. Despite the fact that the hotel page says English is one of the languages spoken, more than once the person at the reception couldn't understand English properly, and that created problems when I tried to explain the situation I needed help with. The room air conditioning system was not controlled in the room, which meant I didn't have the option to change the temperature in my room. Plus, the air conditioning started to leak water into the room. I went to ask for help with this, and they assured me the maintenance employees would fix the problem. They didn't... I went to the reception again with the same issue, and I got a new room for my last night. That fixed the leaking problem, but not the inability to control the temperature. Both rooms were hot, and after a couple of days of my arrival, so was the entry/reception area. All this during a heat wave in Paris, which just adds to the problem. I think the whole situation was just inconsiderate and honestly very unpleasant for the guests who stayed in the hotel during that week, and I would have rather been moved to a different hotel of the group because the hotel was in no condition to accommodate the guests, rather than staying here.

Customer review rating 2.0/5

Steven B. Families - Confirmed reviews ALL

Bedroom was not setup for 3 people, sofa bed not unfolded only 2 towels, room was dusty, shower water heat unstable (Scolding then cold)

Customer review rating 2.5/5

Ariuntsetseg T. Families - Confirmed reviews ALL

Not much clean as Accor standard

Customer review rating 0.5/5

Bruna D. R. D. S. Families - Confirmed reviews ALL

We were extremely dissatisfied with our stay. The only positive aspect was the location, as the hotel was close to the metro station. Unfortunately, everything else fell well below our expectations. The room was extremely dirty. The bed and pillows smelled strongly of damp and mould, the flooring was damaged, and several skirting boards were broken. After the second day, housekeeping reduced the number of clean towels and paper cups from four to two, even though there were four of us staying in the room (two adults, a five-year-old child and a ten-month-old baby). Housekeeping would only make the main bed; they never made the baby’s cot, did not properly clean the bathroom, and often failed to empty the bins. The air conditioning did not work at all. We reported this to reception and were simply told that someone would check it, but nothing was done for the remainder of our stay. The shower mixer tap was also faulty and could not maintain a stable water temperature, meaning we constantly had to adjust it to avoid being scalded. We stayed during a heatwave, yet the hotel did not provide guests with complimentary drinking water at any stage. Instead, we were told to drink water from the bathroom tap and were even advised that it was suitable for our baby. There was a vending machine in the hotel, but on one occasion it had completely run out of bottled water. There was no room service whatsoever. Almost every request made at reception was met with the response that nothing could be done. On one occasion, despite displaying the “Do Not Disturb” sign, the housekeeping supervisor knocked on our door simply to ask whether the room attendants had already visited our room. Breakfast was included in our booking, but this became another source of frustration. Staff were extremely rude and even complained that we were using too many paper napkins. On another morning, our baby was unwell, so we asked whether breakfast could be brought to our room. Reception refused and told us that either my husband or I would have to collect the breakfast ourselves from the restaurant. When my husband attempted to do this, the restaurant staff became very aggressive, insisting that food was not allowed to be taken to the room. One member of staff even followed my husband to the lift, repeatedly asking for our room number in an intimidating manner, making us feel as though we would be penalised for trying to care for our sick baby. The breakfast itself was disappointing, with very limited options and no fresh fruit available. We also witnessed staff handling food with their bare hands and without observing basic hygiene practices. Reception staff were equally unhelpful. Every time we asked for simple recommendations, such as nearby restaurants or assistance with arranging a taxi, we were told they did not know. Several reception staff members were also unable to communicate in English, which is unacceptable for a hotel that caters to international guests. We also paid for a late check-out until 3:00 pm. Despite this, housekeeping knocked on our door insisting that we had to leave because it was already the standard check-out time. We explained that we had paid for the late check-out, yet shortly afterwards reception phoned our room and, in a rude manner, again demanded that we vacate the room by 12:00 pm. We had to explain for a second time that we had already paid for the extended check-out. We would not recommend this hotel to anyone, nor would we ever return. We chose this hotel because we had stayed at Ibis hotels in other countries and had always had positive experiences. This was, without question, the worst hotel experience we have ever had. We even considered abandoning our non-refundable booking and moving to another hotel despite losing the money we had already paid, but unfortunately Paris was fully booked during our stay, leaving us with no alternative.

Customer review rating 3.0/5

Hassene J. Solo - Confirmed reviews ALL

Not very clean, bad smell in bathroom, basic items in room, I wouldn't come back.

Customer review rating 2.0/5

Asman Z. Families - Confirmed reviews ALL

I had a credit valid for 6 months due to me. It took 5 of those 6 months for the hotel staff to confirm the credit. I was extremely annoyed at the lack of communication and common courtesy. Once I finally got in touch with the manager (in month 5), service was eventually prompt. The hotel is situated in a very shoddy, dilapidated area. The hotel and room itself was well kept. Breakfast was disappointing with just a few pastry options and pastrami.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rym Deputy manager

Customer review rating 5.0/5

Nikola T. Families - Confirmed reviews ALL

Good Value for money, metro station is at hotel entrance

Dear Guest, Thank you very much for your excellent rating and kind feedback. We are delighted to know that you found our hotel to be good value for money and appreciated the convenience of having the metro station right at the hotel entrance. Our location is indeed one of the highlights we are proud to offer our guests. We truly appreciate your recommendation and look forward to welcoming you back again soon. Kind regards, Rym Deputy manager

Customer review rating 3.0/5

Corey A. Families - Confirmed reviews ALL

Stayed one night for a quick family day trip to Paris, smooth check in, but room and decor look dated , the beds were clean comfortable, with adequate towels for 4 of us

Customer review rating 4.0/5

Andrew D. Families - Confirmed reviews ALL

Stayed with 2 children for 3 nights. Room basic but comfortable. Situated right on a Metro stop which makes navigation in central Paris and beyond very easy. Café, restaurants and supermarket situated within a short walk. Had noisy neighbours the first night but not the hotels fault. Would stay here again as the cost was very reasonable.

Dear Guest, Thank you very much for taking the time to share your feedback following your 3-night stay with your children. We are pleased to read that you found your room comfortable and appreciated our convenient location right next to a metro station, as well as the nearby cafés, restaurants, and supermarket. It is also great to know that you would consider staying with us again and that you found the value for money to be reasonable. We are sorry to hear that you were disturbed by noisy neighbours on your first night. While this is sometimes beyond our control, we understand how it can affect the quality of your stay, and we regret any inconvenience caused. We truly look forward to welcoming you and your family again for an even more enjoyable experience. Kind regards, Rym Assistant Manager

Customer review rating 3.5/5

Ruth P. C. Families - Confirmed reviews ALL

Correcta, agradable

Estimada Cliente, Muchas gracias por su comentario sobre Ibis Paris Pantin Église. Nos alegra saber que valoró nuestra ubicación, justo al lado del metro, lo que facilita los desplazamientos y hace la estancia más cómoda. Esperamos darle la bienvenida nuevamente muy pronto. Atentamente, Rym Subdirectora

Customer review rating 5.0/5

Jean-francois N. Business - Confirmed reviews ALL

Top!

Cher Monsieur N., Merci beaucoup pour votre retour ! 😊 Nous sommes ravis que vous ayez apprécié notre emplacement ainsi que la qualité de l’accueil. Vos compliments envers Marie-Ange, Rym et Olivier leur feront très plaisir et nous ne manquerons pas de les partager avec eux ! Nous prenons également note de votre remarque concernant la chambre et restons attentifs à l’amélioration continue de nos installations afin d’offrir une expérience toujours plus agréable. Au plaisir de vous accueillir de nouveau très bientôt ! Bien cordialement, Rym Adjointe de direction

Customer review rating 1.5/5

Rosie F. Couples - Confirmed reviews ALL

The bathroom had black mould in several areas over the ceiling. The beds were rock hard - I had previously stayed here in September and had no issues, but this time the bed was completely different. There was no security as there was a card tap in the lift which didn’t work, so anyone could have accessed any of the floors from the street. We stayed for 3 nights and each night someone was out in the corridor arguing, loud enough to wake you up if you were already asleep, and nothing was done about it. The hotel is definitely not a 3 star and I would avoid like the plague.

Dear guest, Thank you for taking the time to share your experience with us. We are truly sorry to learn that your stay did not meet your expectations, especially as you had been satisfied during a previous visit to our hotel. Regarding the condition of the bathroom, and in particular the presence of mold on the ceiling, please accept our sincere apologies. This situation does not reflect our usual standards of cleanliness. Your comments have been immediately forwarded to our technical department and housekeeping team so that a thorough inspection and the necessary corrective actions can be carried out. We also regret the discomfort you experienced with the bedding. Although our beds are standardized according to the IBIS brand concept, comfort can sometimes be perceived differently from one stay to another. Your feedback has been shared with management so that a verification can be conducted. Concerning security, we fully understand your concerns. The elevator card reader was indeed experiencing a temporary malfunction during your stay, and we confirm that this issue has since been addressed. The safety of our guests is an absolute priority, and we sincerely regret any inconvenience caused. Finally, we are sorry for the noise disturbances you encountered in the corridors. Our team is usually attentive to this type of situation, and we regret that these disturbances were not properly managed during your stay. Your comments have been shared with our staff in order to reinforce vigilance, particularly during the evening hours. Thank you again for your constructive feedback. We hope to have the opportunity to regain your trust during a future stay under better conditions. Best regards, Rym Deputy manager

Customer review rating 2.5/5

Philippe A. C. C. A. K. Families - Confirmed reviews ALL

Maintenance issues mentioned twice to reception, nothing done! Mold in the bathroom

Dear guest, Thank you for taking the time to share your feedback with us. We are truly sorry to learn about the issues you encountered during your stay A. sincerely regret that your experience did not meet your expectations. Please accept our apologies for the lack of responsiveness following your reports to the reception. This is not the level of service we aim to provide, A. we fully understand your disappointment. Regarding the maintenance A. cleanliness concerns, particularly the presence of mold in the bathroom, we are very sorry for this situation. This does not reflect our usual standards. Your comments have been forwarded to both our technical A. housekeeping teams so that a thorough inspection A. the necessary corrective actions can be carried out promptly. We thank you for bringing these matters to our attention, as your feedback helps us improve our services. We hope to have the opportunity to welcome you again in the future A. provide you with a much more satisfactory experience. Kind regards, Rym Deputy manager

Customer review rating 1.0/5

Rajibul H. Families - Confirmed reviews ALL

We have found black mould and bed bugs in our room that completely ruined the experience. Now we are in fear and washing all our belongings instead of doing other urgent tasks.

Dear guest, Thank you for bringing this matter to our attention. We are very sorry to learn about the distress and discomfort you experienced, and we fully understand how concerning this situation must be. Please accept our sincere apologies for the impact this has had on your stay. Regarding your comments, we would like to clarify that we take any report of hygiene or pest-related issues extremely seriously. However, at this stage, we cannot confirm the origin of what was observed. As a precautionary measure, the room has been immediately taken out of service and a thorough inspection and treatment by a specialized external company has been requested, in line with our strict procedures. Concerning the presence of mould, this point has also been forwarded to our technical team for immediate review and corrective action. We regret that this situation caused you stress and disrupted your plans, and we thank you for informing us, as this allows us to act promptly and ensure the comfort and safety of our guests. Best regards, Rym Deputy mananger

Customer review rating 0.5/5

Ping L. Couples - Confirmed reviews ALL

Improve the service level to the customer, create a safe vibe for the guests

Dear Guest, Dear Ms. L., Thank you for taking the time to share your detailed feedback following your stay with us. As mentioned in our private correspondence, we sincerely regret the concerns and inconveniences you experienced. Please allow us to once again express our apologies for the issues raised, including housekeeping handling, room amenities, cleanliness, and the feeling of discomfort this may have caused during your stay. This is certainly not the level of service or care we aim to provide, especially to our loyal Accor Diamond members. Your comments have been taken very seriously and shared with the relevant teams to ensure corrective actions are implemented, particularly regarding housekeeping procedures, room inspections, and guest belongings’ respect and safety. We truly regret that your stay left you feeling insecure and disappointed, and we appreciate you bringing these matters to our attention, as they help us improve our standards and service. Thank you again for your feedback. Sincerely, Rym Adjointe de direction

Other web-users rate our hotel

  • 558 reviews 9.1/10 Location
  • 918 reviews 4.5/10 Room
  • 653 reviews 8.2/10 Service
  • 12 reviews 7.3/10 WiFi
  • 343 reviews 5.2/10 Cleanliness
  • 281 reviews 6.9/10 Breakfast
  • 233 reviews 2.2/10 Vibe
  • 115 reviews 2.5/10 Amenities

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