Novotel Sydney Darling Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,908 reviews

Best price
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Novotel Sydney Darling Square - Image 1
Novotel Sydney Darling Square - Image 2
Novotel Sydney Darling Square - Image 3
Novotel Sydney Darling Square - Image 4
17 Little Pier Street, 2000 DARLING HARBOUR, Australia

Description

Hotel extras

  • Stroll to ICC, TikTok Entertainment Centre, Chinatown, Darling Harbour and much more.

  • Enjoy craft beers and bespoke wines at Pumphouse Bar & Restaurant.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Lap Pool & Gymnasium.

  • Complimentary Wi-Fi for ALL!

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM, 2 Single Size Beds

Photo out of - SUPERIOR ROOM, 2 Single Size Beds

The Superior Twin Room includes 2 single beds- en suite with rain shower option-flat-screen TV and air conditioning. There will be a surcharge of $60 for the third person staying in the same room (day bed only).

  • Views:

    City View or Park view

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View or Park view
See availabilities

Deluxe Room includes a King bed-en suite with rain shower option-Smart TV with access to online streaming services and air conditioning. View over Sydney s Chinese Gardens and extras such as complimentary wifi and luxury amenities.

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Executive Room includes a King bed with view over Sydney's Chinese Gardens - en suite with rain shower option and Smart TV with access to online streaming services.

  • Views:

    Garden View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

GPS:-33.87747, 151.202709

Telephone
Fax +61 2 8217 4085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 230 rooms
  • 3 rooms for people with reduced mobility
  • 12 connecting rooms
  • 230 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • French
  • Indonesian
  • Italian
  • Thai
  • Turkish
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Family

Services for children

  • Board games available

Well-being

Heated indoor lap pool

  • Covered
  • On site

Fitness Centre

  • On site
  • Near the property
  • Outdoor parking
  • Public

  • Parking pricing: 24.81 € 40 AUD Per day

PUMPHOUSE RESTAURANT and BAR

Photo out of - PUMPHOUSE RESTAURANT and BAR

Located at the heart of Darling Square, Pumphouse Bar and Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Cooking style
International
Capacity
248
Accessibility
Accessible service
17 Little Pier Street, 2000 Darling Harbour, Australia
Telephone +61 2 8217 4100
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Located at the heart of Darling Square, Pumphouse Bar and Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Ps Wine is a wine bar situated in the heart of Darling Square. Our signature small plate menus boasts flavors from the Mediterranean and Levant, with a rotating list of old and new world wine varietals and house cocktail creations.

Start your day with a delicious breakfast crafted from fresh, locally sourced ingredients. Enjoy a range of hot and cold selections.

Take a swim or a dip in our temperature controlled indoor lap pool and relax with views of Darling Square and the Chinese Gardens.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,908 reviews

Customer review rating 2.5/5

Balasingham T. Families - Confirmed reviews ALL

Dear Balasingham, It is disheartening to learn that we fell short of your expectations. We are glad our Darling Square location worked well for your family. That said, we sincerely apologize that your experience fell short in some areas. The delays at reception and the trouble with your room keys were understandably frustrating, and we are sorry the room felt cramped without drinking water on hand. We appreciate the feedback and use it to improve our service. With kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Patricia M. Friends - Confirmed reviews ALL

Dear Patricia, Thank you for sharing your wonderful experience at Novotel Sydney Darling Square. We are delighted that your check-in was smooth and that our team made you feel welcomed with their polite and professional manner. It is great that you found our location so convenient for your weekend plans, right in the heart of Darling Square. We are also pleased that your room felt spacious and spotless, giving you a comfortable base to enjoy your time with friends. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 0.5/5

Robert P. Business - Confirmed reviews ALL

Dear Robert, We appreciate the time you took to review your stay with us. It is wonderful that you found our location in the heart of Darling Square convenient and your room comfortable. However, we sincerely apologize that your experience fell short in several areas. The lengthy wait at reception and the way your corporate booking and loyalty membership were handled do not reflect the standard of service we aim to provide at Novotel Sydney Darling Square. We regret that you were made to feel undervalued and that the interaction left such a negative impression. Your comfort at arrival matters greatly to us, and our team is available to assist with any concerns at any time during your stay. We are also sorry for the inconvenience caused by the payment terminal issue. We sincerely hope you give us a second chance for a guaranteed better experience. Kind Regards, Matthew Hill General Manager

Customer review rating 5.0/5

Wood T. L. Business - Confirmed reviews ALL

Dear T. L., Thank you for your kind words. We are delighted that you found our Darling Square location so convenient and peaceful during your conference stay. It is great to hear that our food made such a positive impression on you. Our team at Pumphouse Sydney and Pier St. Grill takes real pride in crafting memorable dishes, so your appreciation means a lot to us. We are also pleased that you enjoyed the comfort and cleanliness of our facilities. Our housekeeping team works diligently to keep every space fresh and welcoming, and knowing you felt at ease reassures us that their efforts shine through. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

Melissa C. Solo - Confirmed reviews ALL

Dear Melissa, Thank you for taking the time to share your wonderful feedback following your stay with us. We are delighted that you found our hotel central, quiet and clean. It is wonderful to hear your room had everything you needed and that our team made you feel so welcome. Our staff take real pride in looking after every guest, so knowing they were lovely during your stay means a lot to us. Thank you for choosing Novotel Sydney Darling Square, and we look forward to welcoming you back again for another enjoyable stay. Kind Regards, Matthew Hill General Manager

Dear Balasingham, It is disheartening to learn that we fell short of your expectations. We are glad our Darling Square location worked well for your family. That said, we sincerely apologize that your experience fell short in some areas. The delays at reception and the trouble with your room keys were understandably frustrating, and we are sorry the room felt cramped without drinking water on hand. We appreciate the feedback and use it to improve our service. With kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Patricia M. Friends - Confirmed reviews ALL

Check in was easy and the customer service team were polite and professional. Informative with answering our questions.

Dear Patricia, Thank you for sharing your wonderful experience at Novotel Sydney Darling Square. We are delighted that your check-in was smooth and that our team made you feel welcomed with their polite and professional manner. It is great that you found our location so convenient for your weekend plans, right in the heart of Darling Square. We are also pleased that your room felt spacious and spotless, giving you a comfortable base to enjoy your time with friends. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 0.5/5

Robert P. Business - Confirmed reviews ALL

Nice & good location, comfortable but rubbish service. Turned up to wait for 20 minutes behind one group of three girls being served by the only two staff on, the group didn’t have a credit card for security deposit and I just had to wait while they stuffed around. When I got to check in I was told my all Accor didn’t matter because it was booked via corporate travel company (all my travel is) and was made feel second class to the young girls in front who clearly didn’t have a working credit card. Extremely poor experience, bar eftpos not working, no welcome drink, rude staff and a rubbish experience

Dear Robert, We appreciate the time you took to review your stay with us. It is wonderful that you found our location in the heart of Darling Square convenient and your room comfortable. However, we sincerely apologize that your experience fell short in several areas. The lengthy wait at reception and the way your corporate booking and loyalty membership were handled do not reflect the standard of service we aim to provide at Novotel Sydney Darling Square. We regret that you were made to feel undervalued and that the interaction left such a negative impression. Your comfort at arrival matters greatly to us, and our team is available to assist with any concerns at any time during your stay. We are also sorry for the inconvenience caused by the payment terminal issue. We sincerely hope you give us a second chance for a guaranteed better experience. Kind Regards, Matthew Hill General Manager

Customer review rating 5.0/5

Wood T. L. Business - Confirmed reviews ALL

My experience was overall great experience I was there for a conference and all services were well presented

Dear T. L., Thank you for your kind words. We are delighted that you found our Darling Square location so convenient and peaceful during your conference stay. It is great to hear that our food made such a positive impression on you. Our team at Pumphouse Sydney and Pier St. Grill takes real pride in crafting memorable dishes, so your appreciation means a lot to us. We are also pleased that you enjoyed the comfort and cleanliness of our facilities. Our housekeeping team works diligently to keep every space fresh and welcoming, and knowing you felt at ease reassures us that their efforts shine through. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

Melissa C. Solo - Confirmed reviews ALL

My experience was great. The room was quiet and clean. Had everything I needed. Hotel staff were lovely.

Dear Melissa, Thank you for taking the time to share your wonderful feedback following your stay with us. We are delighted that you found our hotel central, quiet and clean. It is wonderful to hear your room had everything you needed and that our team made you feel so welcome. Our staff take real pride in looking after every guest, so knowing they were lovely during your stay means a lot to us. Thank you for choosing Novotel Sydney Darling Square, and we look forward to welcoming you back again for another enjoyable stay. Kind Regards, Matthew Hill General Manager

Customer review rating 5.0/5

Faraimie B. Couples - Confirmed reviews ALL

Everyone is friendly and attentive

Dear Faraimie, Thank you for your wonderful feedback and for continuing to choose Novotel Sydney Darling Square for your stays. We are delighted to hear that you always enjoy staying with us and that our team consistently makes you feel welcomed, with friendly and attentive service. We are also glad to know that you enjoyed the recognition provided as an ALL Gold member, including your welcome drink, amenity and room upgrade. Your kind words and perfect score mean a great deal to our team and are a wonderful encouragement to continue delivering memorable experiences. We truly appreciate your loyalty and recommendation, and we look forward to welcoming you back for many more enjoyable stays. Kind Regards, Matthew Hill General Manager

Customer review rating 5.0/5

John N. Business - Confirmed reviews ALL

Lovely team. Very accommodating. Excellent location, clean and comfortable room and amenities

Dear John, We very much appreciate you taking the time to give us such generous feedback. We are delighted that you found our Darling Square location so convenient for your business trip. Our team takes real pride in making every guest feel welcome, so it is wonderful to hear they were accommodating throughout your stay. We are also glad you enjoyed the comfort of your room and that everything came together for a seamless visit. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

Matthew L. Business - Confirmed reviews ALL

I was in the city for business and spent one night at the hotel. It is well located and close to restaurants, transport, and the ICC Sydney.

Dear Matthew, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted that you found your stay comfortable and well suited to your business trip. Our team takes great pride in offering a warm welcome, and it is lovely to hear that our Front Office Manager made such a positive impression at check-in. We will be sure to share your kind mention with them. We are also glad you appreciated our central location in Darling Square, with easy access to restaurants, transport, and the ICC Sydney. We look forward to welcoming you back to Novotel Sydney Darling Square on your next visit to Sydney. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Tang S. L. Business - Confirmed reviews ALL

The location at Darling Square was very convenient for transits, entertainment and food. The staffs are all hospitable and helpful.

Dear Tang, Thank you for choosing to stay with us. We are delighted that our team made you feel welcome throughout your business trip. It is great to know you found our Darling Square spot so handy for getting around, dining, and entertainment. We are also pleased that your booking felt smooth and that our pricing was clear from the start. We wish you a pleasant day ahead. Best wishes, Matthew Hill General Manager

Customer review rating 4.5/5

Becky K. Couples - Confirmed reviews ALL

We enjoyed our stay at the Novotel darling square. The location was great, the hotel was comfortable and the staff friendly and accommodating. There were road closures to the parking lot during our stay and after a long day driving, circling Sydney city for a car park is very frustrating. We would like to stream services to the Novotel tv but this function was not available.

Dear Becky, Many thanks for telling us how your experience with us went. We are glad you enjoyed your stay and found our team so welcoming. However, we are sorry that the in-room entertainment did not meet your expectations. On a positive note, we are pleased our Darling Square location, and comfortable rooms made your visit memorable. We look forward to welcoming you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Kelvin C. Business - Confirmed reviews ALL

Great food - just a very pleasant place to stay

Dear Kelvin, We very much appreciate you taking the time to give us such generous feedback. We are delighted that you found our rooms spotless and our front desk team so helpful during your stay. It is great that you enjoyed the food at our restaurant and that our venue made your conference experience smooth and trouble-free. We are also glad you felt so at ease throughout your visit, and that everything came together so well for your business trip. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Mikayla T. Families - Confirmed reviews ALL

It was AMAZING EXPERIENCE

Dear Mikayla, We very much appreciate you taking the time to give us such generous feedback. We are thrilled that you had such an amazing experience with us. It means a lot to our team that your family stay at Novotel Sydney Darling Square left such a strong impression. We love that our central Darling Square location made your visit so convenient. Being steps from Darling Harbour, Chinatown, and the ICC means there is always something to explore, and we are glad you were able to take advantage of it. Our team is delighted you wished you could have stayed longer. That is the best compliment we could ask for. We hope to see you again soon. Regards, Matthew Hill General Manager

Customer review rating 4.0/5

Evonne T. Business - Confirmed reviews ALL

The room was clean, and good overall. I had 2 issues though. The provided shower gel had run out before my stay and was never refilled during my stay. Also, every time i showered water would leak out of the shower and into the main bathroom. It didn't matter which showerhead i used, or how it was angled, it would leak.

Dear Evonne, Many thanks for telling us how your experience with us went. We are delighted that you found your room clean and comfortable during your business stay with us at Novotel Sydney Darling Square. That said, we are sorry that some aspects of your stay did not meet your expectations. Our team is always available at reception to resolve any shortcoming in the bathroom, whether it concerns amenities or fixtures. A quick call would have allowed us to replenish your supplies and inspect the shower right away. Nonetheless, we are glad that your overall visit was a positive one. Our central Darling Square location puts you steps away from the ICC Sydney and Chinatown, making us a great choice for business travellers like you. We look forward to welcoming you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Wael A. Families - Confirmed reviews ALL

It is was a great stay with a amazing support from Asmaa on the reception

Dear Wael, We very much appreciate you taking the time to give us such generous feedback. We are thrilled that you had a great night with us and that Asma made such a lovely impression at reception. It means a lot to our team to hear that her warm and caring approach stood out during your family stay. We will be sure to share your praise with her directly. Your perfect scores and generous recommendation of both Novotel Sydney Darling Square and the ALL loyalty programme truly delight us. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Cecilia A. Couples - Confirmed reviews ALL

Such a great place to celebrate an anniversary! We came back for another stay and it was just as amazing, if not even better than our last visit. We were so happy to receive a room upgrade and a complimentary bottle of wine from a lovely staff member, which made our stay feel even more special. The service was wonderful and the whole experience was perfect and everything was great and comfortable for us to stay at. One of the best hotels we’ve stayed at — we’ll definitely be back again!

Dear Cecilia, Thank you for taking the time to share such a wonderful review following your recent stay with us. We are thrilled that you chose to celebrate your anniversary with us and that your return stay felt even more special than the last. Our team takes great joy in making moments like yours memorable, and we are glad the room upgrade and complimentary wine added a lovely touch to your celebration. It is wonderful to hear that Carla made such a warm impression with her welcome and thoughtful gestures. We will be sure to share your kind words with her. We are also happy that you found everything comfortable and that the whole experience felt just right for your stay. We hope to see you again soon. Kind Regards, Matthew Hill General Manager

Customer review rating 4.5/5

Michael S. Business - Confirmed reviews ALL

I was in Sydney for work and stayed at the Novotel Darling Square for two nights, the room was clean and comfortable and the hotel was located in a very convenient location to the CBH and the airport. The hotel was a short walk from all the major hot spots and has an extensive selection of food outlets very close by. Great stay for work and holidays.

Dear Michael, Thank you for your kind words and positive feedback. We are delighted that our central Darling Square location made your work trip so convenient, with easy access to the CBD and the airport. It is great to know you found your room clean and comfortable, and that our team’s warm service left a positive impression. We are also glad you appreciated the wide range of dining options just steps from the hotel, perfect for both business and leisure stays. We hope to see you again soon. Kind Regards, Matthew Hill General Manager

Customer review rating 5.0/5

Yajie L. Families - Confirmed reviews ALL

good experience as family stay with kid

Dear L., Thank you for sharing your wonderful experience at Novotel Sydney Darling Square. We are delighted that you and your family had such a comfortable stay with us. It is particularly pleasing to know that you were satisfied with your arrival and check-in, accommodation, cleanliness, Wi-Fi, and check-out experience. We also appreciate your positive feedback regarding our sustainability initiatives and hotel facilities. As a valued ALL Accor member, we truly appreciate your loyalty and your recommendation score, and we hope to have the pleasure of welcoming you and your family back for another enjoyable stay in Sydney. Kind Regards, Matthew Hill General Manager

Customer review rating 4.5/5

Ashleigh R. Couples - Confirmed reviews ALL

We love every stay we have here, such a great hotel!

Dear Ashleigh, Thank you for taking the time to share your feedback following your stay with us. We are delighted to know that you continue to enjoy your stays at Novotel Sydney Darling Square and that our team once again made you feel welcome and well recognised as a valued ALL Gold member. We also appreciate you bringing the cleanliness issue and your thoughts regarding our sustainability initiatives to our attention. While we are pleased that our Housekeeping team was able to promptly attend to the stains in your room, we understand that this should have been addressed prior to your arrival. Your feedback regarding the individually wrapped welcome amenity and our sustainable food and single-use plastic initiatives is also appreciated and will be shared with the relevant teams for consideration. Thank you again for your valuable feedback and for your continued support. We look forward to welcoming you back for another enjoyable stay. Kind Regards, Matthew Hill General Manager

Customer review rating 5.0/5

Yu J. S. Business - Confirmed reviews ALL

Have returned to stay in this hotel for a work trip and the check in/out service was seamless plus the room was clean and all necessary amenities were available in the room.

Dear Yu J., Thank you for sharing your wonderful experience at Novotel Sydney Darling Square. We are delighted that our location in the heart of Darling Square made your work trip both convenient and enjoyable. Our team takes great pride in delivering a seamless check-in and check-out, and we are glad you found your room clean and well equipped with everything you needed. It is also lovely to hear that booking through the Accor ALL App was straightforward, and that your Gold membership continues to add value to your stays at Novotel Sydney Darling Square. We hope to welcome you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Robyn L. Couples - Confirmed reviews ALL

Excellent staff and location

Dear Robyn, Thank you for your kind words and positive feedback. We are delighted that you enjoyed our team and our central location. It means a lot to us that our staff made such a positive impression, and we are pleased you made the most of our spot in the heart of Darling Square. We hope to welcome you back in the future. Kind regards, Matthew Hill General Manager

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