Mantra Sydney Central 4 stars

Customer review rating (ALL Rating) 3.9/5 1,022 reviews

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Description

Hotel extras

  • Wireless internet access is available to you so you can stay in-touch online during your visit

  • Just a 10 minute walk to the International Convention Centre Sydney.

  • A leisurely 10 minute walk to Sydney's beautiful and iconic Darling Harbour.

  • Conveniently just a 10 minute walk to Central Station, so you can spend your days exploring

Our accommodation(s)

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Room 1

Room

Open Plan Family Suite 2 Queen Beds

  • 5 pers. max
  • 50 / 538 sq ft
  • Bedding 2 x Queen size bed(s)

Hotel location

Mantra Sydney Central

438 Sussex Street
2000 SYDNEY
Australia

GPS:-33.878974, 151.205026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,022 reviews

Customer review rating 4.5/5

Lydie C. Families - Confirmed reviews ALL

Dear Lydie, Thank you for your lovely review! We’re delighted to hear that you enjoyed your stay with us and found the hotel well located, clean, and spacious. Even though you stayed for just one night, we’re pleased to know you had a lovely experience. We truly appreciate your kind words and hope to welcome you back again soon! Kind Regards Mantra Sydney Central

Customer review rating 3.5/5

Lorna R. Couples - Confirmed reviews ALL

Dear Lorna, Thank you so much for your lovely review! We’re delighted to hear that you had a great stay and enjoyed our convenient location, with the tram right outside, the theatre across the road, and plenty of dining options nearby. We sincerely apologise for the excessive noise you experienced, particularly on Friday and Saturday nights. We understand how disruptive it must have been, especially with the noise continuing into the early hours of the morning. We appreciate your understanding of our central location and will certainly take your feedback regarding higher-floor rooms into consideration for future stays. It’s wonderful to hear that you would come back and stay with us again. We look forward to welcoming you back! Kind Regards Mantra Sydney Central

Customer review rating 2.5/5

David B. Families - Confirmed reviews ALL

Dear David, Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our amazing location and experienced great customer service from our team. We’re sorry to hear about the condition of the mattress in the main area. This is certainly not the standard we aim to provide, and we appreciate you bringing it to our attention. We’ll ensure this is followed up with our maintenance team. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay. Kind Regards Mantra Sydney Central

Customer review rating 2.5/5

David P. Families - Confirmed reviews ALL

Dear David, Thank you for sharing your feedback. We’re pleased to hear that you found our location convenient, but we’re sorry that noise affected your stay. We also apologise for the loose bathroom fittings and appreciate you bringing this to our attention. We’ll ensure your comments are shared with our maintenance team so these issues can be addressed. We hope to have the opportunity to provide you with a more comfortable stay in the future. Kind Regards Mantra Sydney Central

Customer review rating 2.0/5

Kerry-anne G. Families - Confirmed reviews ALL

Dear Kerry-Anne, Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you appreciated our great location, however, we sincerely apologise for the issues you experienced during your stay. We are particularly concerned to hear about the leaking toilet and the condition this left the bathroom in. Having to use your towels to manage the issue, as well as experiencing an unpleasant smell, is certainly not acceptable. We also apologise that your concerns were not addressed with the urgency you expected when reported to our team. We will be following this up with the relevant departments. We’re also sorry that noise from the corridors, neighbouring building equipment and the lift affected your stay. We understand how disruptive this can be, particularly at night. Your comments regarding the condition and maintenance of the rooms are also appreciated and will be shared with our management team. We regret that we did not provide the standard of experience you should expect and hope you will consider giving us another opportunity to provide you with a much better stay. Kind Regards Mantra Sydney Central

Other web-users rate our hotel

  • 1,073 reviews 9.5/10 Location
  • 1,120 reviews 5.5/10 Room
  • 667 reviews 7.2/10 Service
  • 26 reviews 5.9/10 WiFi
  • 596 reviews 4.5/10 Comfort
  • 455 reviews 3.9/10 Cleanliness
  • 277 reviews 2.5/10 Amenities
  • 258 reviews 2.8/10 Vibe

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