Dear Guest, Thank you for taking the time to share your feedback following your stay. We are very sorry to hear that noise significantly impacted your experience. We understand how disruptive this can be, particularly when travelling for business. We are pleased that Jessie was able to assist by arranging a room change, and we will certainly share your appreciation with her. We appreciate your continued support as an ALL Accor member and regret that this stay did not meet the standard you expected. We hope to have the opportunity to provide you with a much more comfortable and enjoyable experience on a future visit. Kind regards, The Management Team

Dear Guest, Thank you for taking the time to share such wonderful feedback following your stay with us. We are delighted to hear that you enjoyed our fabulous location and found it convenient for transport, Paddy’s Market and the many restaurants nearby. It is also lovely to know that our reception team made you feel welcome and were friendly and helpful throughout your stay. We appreciate your suggestion regarding soundproofed rooms. We understand that surrounding city and light rail noise can be noticeable, particularly for light sleepers. Feel free to check in with reception for a quiet room during your next stay, we would be more than happy to arrange a suitable room for you. Thank you again for your kind comments and for choosing to stay with us. We look forward to welcoming you back on your next visit. Kind regards, Mantra Sydney Central

Dear Melany Thank you for your kind words regarding our location and the friendliness of our staff. We are delighted to hear that you had a positive experience during your stay. Your feedback is greatly appreciated, and we hope to welcome you back soon. Kind Regards Mantra Sydney Central

Dear Debbie Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your accommodation comfortable and appreciated the balcony. It is wonderful to know that our location met your expectations. We look forward to welcoming you back in the future. Kind Regards Mantra Sydney Central

Dear Guest, Thank you for taking the time to share your detailed feedback. We are very sorry to hear that your stay did not meet your expectations, particularly regarding the unpleasant odour in the common areas, the cleanliness of your room and balcony, and the comfort of the bed. We also sincerely apologise for the inconvenience caused when you requested an additional pillow and did not receive a timely response. Additional pillows and blankets are normally provided in the wardrobe for guests' convenience. We are sorry if these were not available in your room during your stay, and we will follow up with our housekeeping team to ensure this is being checked consistently. We are disappointed that we did not provide the comfortable and pleasant experience you expected, especially as a valued ALL Accor member. Your feedback is important to us and will help us identify areas where we need to improve. Thank you again for bringing these matters to our attention, and please accept our sincere apologies for the shortcomings you experienced during your stay. Kind regards, Mantra Sydney Central

Dear Peter, Thank you for being an Accor Member, We’re delighted to hear that you enjoyed our great location, comfortable bed, and convenient parking facilities. We’re pleased you had an enjoyable stay overall. We also appreciate your comment regarding the street noise and understand how important a good night’s sleep is. We hope to have the pleasure of welcoming you back again on your next visit! Kind Regards Mantra Sydney Central

Dear Yvonne, Thank you for being an Accor Member, We’re delighted to hear that you enjoyed our convenient location and found it easy to get around the city. We really appreciate your feedback and hope to welcome you back again soon! Kind Regards Mantra Sydney Central

Dear River B., Thank you for your positive feedback. We are delighted to hear that you enjoyed your first stay with us at Mantra Sydney Central. We look forward to welcoming you back for another vibrant experience in the future. Kind Regards Mantra Sydney Central

Hi Declan, Always a pleasure to have you stay with us! Glad you enjoyed your stay! Looking forward to your next visit. Kind Regards Mantra Sydney Central!

Dear Anthony Thank you for sharing your feedback regarding your recent stay with us. While we are pleased to hear that you appreciated the central location and the view from your room, we regret that noise levels affected your sleep quality. We also apologize for the oversight with your room servicing and the condition of the reception area, as we strive to maintain high standards in cleanliness and service. Your comments will be taken into consideration for future improvements. Kind Regards Mantra Sydney Central

Dear Samantha M., Thank you for your feedback and for being a Accor member. We appreciate your comments regarding the location and regret that you experienced noise disturbances and a lack of housekeeping services during your stay. Your insights are valuable to us as we strive to enhance our guest experience. Kind Regards Mantra Sydney Central

Dear Rhonda B., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your room comfortable and the check-in process efficient. We appreciate your comments about the shower accessibility, as we continuously strive to enhance the experience for all guests. Kind Regards Mantra Sydney Central

Dear Guest, Thank you for taking the time to share such detailed feedback. We’re sorry that, despite the convenience of our location, the cleanliness and condition of the property left you so disappointed. Your comments regarding the cleanliness of the accommodation and the unpleasant smell throughout the building are particularly concerning. This is certainly not the standard we want our guests to experience, and we understand how much these issues would have affected your stay. We’ll ensure your feedback is shared with our housekeeping and management teams so these concerns can be properly addressed. We also appreciate you mentioning your positive experiences at other Mantra properties, thank you very much for being a loyal Accor member. Should you wish to stay with us again, please feel free to contact the hotel reception directly. We would be delighted to welcome you back and provide you with a much better experience. Kind regards, Mantra Sydney Central

Dear Mr B. Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience did not meet your expectations. We apologise for the difficulties you experienced with finding and accessing the property, as well as your concerns regarding the room and the smell at reception. We’re particularly sorry to hear about the overcharge. We take this matter seriously, and we have already started the refund process. We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention. Kind Regards Mantra Sydney Central

Dear Guest, Thank you for your feedback. We’re pleased that having your room ready early was convenient and that you found the bed comfortable, with plenty of pillows and blankets to settle in. That said, we’re sorry the room had not been cleaned to the standard you expected. Being ready early should not mean any compromise on cleanliness, and we’ll share your comments with our housekeeping team. Thank you for being a valued Accor member and for providing your feedback. We hope to have the opportunity to give you a more polished experience next time. Kind regards, Mantra Sydney Central Team

Dear Guest Thank you for the fantastic feedback and for sharing what made your family stay a great experience. We’re delighted that our location made getting around Sydney easy, and that you enjoyed the room amenities, particularly the welcome drink and ALL member benefits. A special thank you for recognising Nekha - we’ll make sure your kind words reach her. It’s wonderful to know she contributed to making your stay enjoyable. We hope to see you and your family back at Mantra Sydney Central on your next visit to Sydney! Kind regards, Mantra Sydney Central

Dear Guest, Thank you for the wonderful feedback and for sharing the details of your stay. We’re so pleased the location worked well for your family, especially being close to the Capitol Theatre and light rail. It’s also great to hear that your room was clean and tidy and that our team made you feel welcome. We’ll be sure to pass on your appreciation to the team member who offered the late check-out, we’re glad it helped make your stay that little bit easier. We hope to welcome you and your family back again soon! Kind regards, Mantra Sydney Central Team

Dear Samuel, Thank you for being a Accor Live Limitless member. We’re delighted to hear you enjoyed our central location in the heart of the city and found our team approachable and helpful. We’ll be sure to share your kind feedback with the team. We appreciate you choosing to stay with us and look forward to welcoming you back again. Kind Regards Mantra Sydney Central

Dear Paul Thank you for being an Accor Live Limitless member. We’re pleased to hear you enjoyed your comfortable room and found it well equipped for your stay, as well as appreciating our prime central location. We note your comment regarding the odour around the lift area. This is something our team is actively aware of, and we are continuing to investigate and address the source as part of our ongoing maintenance works. We appreciate you bringing this to our attention and hope to welcome you back for another pleasant stay. Kind Regards Mantra Sydney Central