Mantra Sydney Central 4 stars

Customer review rating (ALL Rating) 3.9/5 993 reviews

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Description

Hotel extras

  • Wireless internet access is available to you so you can stay in-touch online during your visit

  • Just a 10 minute walk to the International Convention Centre Sydney.

  • A leisurely 10 minute walk to Sydney's beautiful and iconic Darling Harbour.

  • Conveniently just a 10 minute walk to Central Station, so you can spend your days exploring

Our accommodation(s)

Room

Open Plan Family Suite 2 Queen Beds

  • 5 pers. max
  • 50 / 538 sq ft
  • Bedding 2 x Queen size bed(s)

Hotel location

Mantra Sydney Central

438 Sussex Street
2000 SYDNEY
Australia

GPS:-33.878974, 151.205026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  993 reviews

Customer review rating 0.5/5

Miryam P. Families - Confirmed reviews ALL

Stay away from this hotel. Completely disgusting, dirty, old and filthy everywhere. We stayed in the 2 bedroom apartment and hoped would be nice but we were wrong. Only thing we liked is the location in the heart of chinatown and close to the central station. We paid $750 for 2 nights I wished I stayed somewhere else. This hotel should be renovated asap.

Thank you for your feedback. We’re very sorry to hear that your stay did not meet your expectations. Cleanliness and guest comfort are extremely important to us, so it’s disappointing to learn that your apartment experience left you feeling this way. We do appreciate your positive comments about our central Chinatown location and proximity to Central Station. Your concerns regarding the condition and presentation of the apartment have been shared with our management and housekeeping teams for immediate review, as we are continuously working on improvements to our property and guest experience. We value all guest feedback and regret that we did not provide the stay you were hoping for.

Customer review rating 4.0/5

Piper C. Friends - Confirmed reviews ALL

Staff were lovely, room was a little dirty as the hand towel had a makeup stain, walls had a few stains and a lightswitch cover came off but it was a nice room

Thank you for your feedback. We’re pleased to hear that you found our staff lovely and enjoyed the room overall. However, we sincerely apologise for the cleanliness and maintenance issues you experienced, including the stained towel, marks on the walls, and the loose light switch cover. This is not the standard we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for attention. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.

Customer review rating 3.5/5

Jules W. Couples - Confirmed reviews ALL

Bed quite uncomfortable

Thank you for your feedback. We’re delighted to hear you enjoyed our convenient location, especially for attending The Lion King at Capitol Theatre. We’re sorry to hear that you found the bed uncomfortable during your stay. Your comments are appreciated and have been shared with our team as we continue working to improve our guest experience and comfort levels. We hope to welcome you back again in the future for an even more enjoyable stay.

Customer review rating 1.5/5

Clive M. Couples - Confirmed reviews ALL

There was music and pub noise which went quite late and prevented sleep. The hotel room itself was fine however the noise was very poor

Thank you for sharing your feedback. We’re sorry to hear that noise from the surrounding area impacted your sleep and overall experience. We understand how important a quiet and restful stay is, and we regret that this was not the case during your visit. We appreciate your comments regarding the room itself and will continue exploring ways to better minimise external noise for our guests’ comfort. Thank you again for your feedback, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.

Customer review rating 4.0/5

Susan C. Families - Confirmed reviews ALL

The room was so large and I was checked in early which was greatly appreciated. The only down side was the bedding inside the sofa lounge was heavily stained so my son couldn’t sleep on it. He wanted to sleep in the main room with the tv. Because of the late hour when we unfolded the lounge and limited housekeeping we didn’t call to get assistance but I would definitely check it and have it replaced. Otherwise we would return as it’s so central and would stay longer if we could because of the kitchenette facilities.

Thank you for your feedback. We’re so pleased to hear you enjoyed the spacious room, early check-in, and our central location and kitchenette facilities. We sincerely apologise for the condition of the sofa lounge bedding. This is certainly not the standard we aim to provide, and we appreciate you bringing it to our attention. Your comments have been shared with our housekeeping team so the bedding can be replaced and checked more thoroughly moving forward. We truly value your understanding and are glad to hear you would return to stay with us again. We look forward to welcoming you and your family back for a longer visit in the future.

Other web-users rate our hotel

  • 1,075 reviews 9.6/10 Location
  • 1,117 reviews 5.8/10 Room
  • 697 reviews 7.3/10 Service
  • 30 reviews 6.8/10 WiFi
  • 583 reviews 5/10 Comfort
  • 457 reviews 3.9/10 Cleanliness
  • 263 reviews 2.7/10 Amenities
  • 247 reviews 3.6/10 Vibe

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