Dear Guest Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay and appreciated our convenient location in the heart of Chinatown. It is fantastic to know that our team, accommodation, cleanliness and overall service met your expectations. We also appreciate your comments regarding parking and understand that it can sometimes be challenging in such a busy area. Thank you for your recommendation and for your loyalty as an ALL Classic member. We look forward to welcoming you back for another enjoyable stay! Kind regards Mantra Sydney Central

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience at Mantra Sydney Central, particularly on such a special occasion as your wedding night, did not meet your expectations. We sincerely apologise for the concerns regarding the bathroom facilities, unpleasant odours and overall cleanliness of the property. In relation to the odour, we have recently been trialling a new scent throughout the property as part of our efforts to enhance the guest experience. We will take your comments into consideration as part of this trial. Please be assured that your feedback regarding cleanliness and bathroom facilities has also been shared with our Housekeeping and Management teams for review and follow-up. Once again, please accept our sincere apologies that we fell short of your expectations, and thank you for bringing these matters to our attention. Kind regards, Mantra Sydney Central

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your recognition of our convenient location and public transport accessibility. We value your comments concerning the condition of our facilities and cleanliness, and we continuously strive to enhance our guest experience. Your insights are vital to our improvement efforts, and we will take them into consideration as we plan our future upgrades. Thank you for being a loyal Accor member, feel free to contact the hotel directly for your future stay, the team would assist with arrange a suitable room for you. Kind regards, Mantra Sydney Central

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Mantra Sydney Central. While we are pleased to hear that you found our location to your liking, we recognize that the issues you encountered overshadowed this positive aspect. We value your input as it helps us to continuously enhance our services and facilities. We have since attended to the bathroom and the carpet, we appreciate your assistance in reporting this to us. Thank you for being a loyal Accor member and hope you will consider giving us another opportunity in the future to provide you with a more satisfactory stay. Best regards, Mantra Sydney Central

Dear Guest, Thank you for sharing your feedback. We sincerely apologise that your request for twin beds was not correctly arranged and that we were unable to accommodate your preference on the day of arrival. We understand the inconvenience this may have caused and appreciate your understanding. We’re pleased that our team was able to offer some complimentary items as a gesture of goodwill and that you found your room spotlessly clean. It’s also lovely to hear that you appreciated the in-room recycling facilities and our sustainability efforts. Thank you for your recommendation and for choosing to stay with us. We hope to have the pleasure of welcoming you and your family back for a more seamless and enjoyable experience. Kind regards Mantra Sydney Central

Dear Guest Thank you for sharing your feedback and for choosing to stay with us. We’re delighted to hear that you enjoyed our convenient location, close to Central Station and Chinatown, and that our team made a positive impression during your stay. We sincerely apologise for the inconvenience caused by the washing machine leak. We’re pleased that our maintenance team was able to respond promptly and resolve the issue. Your kind comments about our staff are greatly appreciated and will be shared with the team. Thank you also for your continued loyalty as an ALL Accor Silver member. We look forward to welcoming you back for an even more enjoyable stay in the future. Kind regards Mantra Sydney Central

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that the bathroom layout in your allocated room was uncomfortable and that the positioning of the toilet did not meet your expectations. We understand how important comfort and practicality are to our guests, and we apologise for the inconvenience caused. Should you choose to stay with us again, we can definitely arrange for a different room type. We appreciate your honest feedback and hope you will consider giving us another opportunity to provide you with a more comfortable experience in the future. Kind regards Mantra Sydney Central

Dear Guest Thank you for taking the time to share your feedback. While we’re pleased to hear that you enjoyed our convenient location and that our team made a positive impression, we are genuinely sorry that your overall experience did not meet your expectations. Please accept our sincere apologies for the concerns regarding the odour in the public areas, room cleanliness and bathroom facilities. The odour issue is related to the building, and we have recently trialled a new scent system in the hope of improving the atmosphere in these areas. We appreciate your feedback as we continue to explore ways to address this. We truly value your loyalty as an ALL Accor Gold member and appreciate your positive feedback regarding our loyalty programme. We regret that we have left you with this impression and hope you might reconsider staying with us in the future, giving us the opportunity to restore your confidence and provide the quality experience you deserve. Kind regards Mantra Sydney Central

Dear Guest Thank you for taking the time to share your feedback. While we’re pleased that you found our location convenient, we are genuinely sorry to hear that the overall condition of the apartment and the comfort of the bed and pillows did not meet your expectations. We understand your disappointment, particularly as a valued ALL Accor member, and appreciate your honest comments. We would like to share that we are planning a complete update of all bedding across the hotel within the next two months, which we hope will significantly improve the comfort and quality of our guests' stays. Thank you for bringing these matters to our attention. We hope you might consider giving us another opportunity in the future to provide you with a much-improved experience. Kind regards Mantra Sydney Central

Dear Guest Thank you for your feedback. We’re pleased to hear that our team made a positive impression through their friendly and professional service. We also appreciate your comments regarding the condition of the property. Your feedback has been noted and shared with our management team as we continue to look for opportunities to improve our facilities. We hope to have the opportunity to welcome you back for an improved experience in the future. Kind regards Mantra Sydney Central

Dear Guest Thank you for taking the time to share your feedback. We sincerely apologise that your apartment was not presented in the condition you expected, particularly with the wet bathroom floor and bedroom carpet upon arrival. Your feedback is valuable to us, and we will share it with the relevant teams to help improve our facilities and guest experience. Thank you for your loyalty as an ALL Accor Gold member. We hope to have another opportunity to provide you with a more enjoyable stay. Kind regards Mantra Sydney Central

Dear Guest Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our convenient location and had a satisfactory stay. We appreciate your continued loyalty as an ALL Accor Gold member and are grateful for your positive comments regarding your departure experience. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for an even better stay next time! Kind regards Mantra Sydney Central

Dear Guest Thank you for taking the time to share your feedback. We’re delighted to hear that you and your family enjoyed your stay and appreciated our central location, with plenty of shops and dining options nearby. We also appreciate your positive comments and recommendation. Your support means a lot to our team. We look forward to welcoming you and your family back for another enjoyable stay! Kind regards Mantra Sydney Central

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased that you enjoyed our convenient location near Chinatown, but sincerely apologise for the issues you experienced during your stay. We are particularly sorry for the room allocation mix-up and the condition of the room and bedding. We understand how uncomfortable and disappointing this must have been, and this is certainly not the standard we aim to provide. We would also like to share that we will be updating all bedding across the hotel in the coming months, which we hope will significantly improve the comfort and quality of our guests' stays. Your feedback is appreciated and has been shared with our team for review and improvement. We hope to have another opportunity to welcome you back and provide you with a much better experience. Kind regards Mantra Sydney Central

Dear Guest Thank you for taking the time to share your feedback. We are genuinely sorry to hear that the condition and presentation of the hotel did not meet your expectations. We’re sorry to hear that you experienced difficulty connecting to our Wi-Fi during your stay. Please feel free to contact our reception team at any time, as we would be more than happy to assist you with the connection and ensure you can enjoy seamless internet access We hope to have the pleasure of welcoming you back for a more seamless experience. Kind regards Mantra Sydney Central

Dear Guest Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. While we’re pleased that you found our location convenient, we’re sorry to hear about the issues you experienced with the room, including the unpleasant smell, stained couch, bathroom condition, water spilling from the shower, and non-functioning air conditioning. Had the air conditioning issue been reported to us during your stay, we would have been happy to assist and arrange for it to be addressed. Regarding the bathroom, we understand your concerns and would like to let you know that renovations are currently being considered as part of our ongoing efforts to improve the accommodation. We have also arranged for professional carpet and couch cleaning in the room to improve its cleanliness and condition. We appreciate your feedback, as it helps us identify areas where improvements are needed. We sincerely apologize for the disappointment and inconvenience you experienced and thank you for bringing these matters to our attention. Kind regards Mantra Sydney Central

Dear Guest, Thank you for sharing your feedback. We’re sorry to hear that the condition of the hotel and the strong smells in the lifts and hallways affected your experience. We are currently looking into improvements to the hotel’s overall atmosphere, including a new scent that we will be trialling soon to create a fresher and more welcoming environment for our guests. We appreciate your comments and take them on board as we continue working to improve our facilities and guest experience. Thank you for bringing these concerns to our attention. Kind regards Mantra Sydney Central

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay at Mantra Sydney Central. We sincerely regret that your experience did not meet your expectations, and we appreciate your kind recognition of our reception team, who we are pleased to hear provided professional and supportive service throughout your stay. We value all guest feedback as an opportunity to improve, and we are sorry to hear that several aspects of the accommodation fell short of the standard you expected. We acknowledge your concerns regarding the room condition, cleanliness, ventilation, bedding and overall presentation. Please be assured that your comments have been noted and will be shared with the relevant teams as we continue working towards improving the guest experience. Regarding the beer keg found in the corridor, Mantra Sydney Central is located within a shared building that also accommodates other residents. We also came across the keg and have since removed it. Unfortunately, we were unable to identify who it belonged to, as Mantra Sydney Central does not operate a bar on-site. We appreciate you bringing this to our attention and apologise for the inconvenience it caused. We are also sorry to learn of the difficulties you have experienced when attempting to transfer your Telstra Plus points to your Accor account. We understand how important a smooth loyalty experience is, particularly when you are looking to build your membership status. We are following up with our loyalty team to seek their assistance with the points transfer and the SMS verification issue. We hope to help you find a suitable resolution so you can continue enjoying the benefits of the ALL Accor programme. We appreciate that you chose Mantra Sydney Central as part of your ongoing relationship with Accor, and we regret that this stay has affected your confidence in our brand. Your feedback regarding the accommodation and the difference between your expectations and experience is important to us, and we are committed to using it constructively to identify areas for improvement. Thank you again for sharing your concerns and for recognising the efforts of our reception team. We hope that, with continued improvements and assistance from our loyalty team, we may have the opportunity to restore your confidence in Mantra and Accor in the future. Kind regards Mantra Sydney Central

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you found check-in easy, the room reasonably clean, and our location convenient for accessing Haymarket, Chinatown, and the light rail. We also appreciate your comments regarding the housekeeping information on our website. We understand how important it is for guests to have clear expectations about housekeeping services before booking, and we will take your feedback into consideration as we look for ways to improve the information we provide. Thank you again for your feedback and for being a valued ALL Accor member. We hope to have the pleasure of welcoming you back to Mantra Sydney Central for a more enjoyable stay in the future. Kind regards, Mantra Sydney Central