Mantra Sydney Central 4 stars

Customer review rating (ALL Rating) 3.9/5 998 reviews

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Description

Hotel extras

  • Wireless internet access is available to you so you can stay in-touch online during your visit

  • Just a 10 minute walk to the International Convention Centre Sydney.

  • A leisurely 10 minute walk to Sydney's beautiful and iconic Darling Harbour.

  • Conveniently just a 10 minute walk to Central Station, so you can spend your days exploring

Our accommodation(s)

Room

Open Plan Family Suite 2 Queen Beds

  • 5 pers. max
  • 50 / 538 sq ft
  • Bedding 2 x Queen size bed(s)

Hotel location

Mantra Sydney Central

438 Sussex Street
2000 SYDNEY
Australia

GPS:-33.878974, 151.205026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  998 reviews

Customer review rating 5.0/5

Michele M. Couples - Confirmed reviews ALL

Well located near food, beverages & travel. This was only a short stay & our room was ready when we arrived early which was much appreciated!

Dear Michele, Thank you for your wonderful review! We're delighted to hear that our convenient location suited your short stay and made it easy to access nearby dining, refreshments, and transport options. We're also pleased that your room was ready upon your early arrival and that we could help make your stay more comfortable from the moment you arrived. We appreciate your kind feedback and look forward to welcoming you back again in the future. Kind Regards Mantra Sydney Central

Customer review rating 4.0/5

Melinda G. Couples - Confirmed reviews ALL

The staff were very helpful, the room was comfortable and the location was convenient to public transportation, but the street noise was very loud and disrupted sleep.

Dear Melinda Thank you for your positive review and for highlighting our helpful team, comfortable rooms, and convenient location close to public transportation. We are pleased to hear that these aspects contributed to an enjoyable stay. At the same time, we appreciate your feedback regarding the street noise and are sorry to learn that it impacted your sleep. While our central location offers easy access to the city and transport links, it can occasionally result in increased noise levels. Thank you for sharing your experience with us. We value your feedback and hope to welcome you back for another stay in the future. Kind regards, Management Team

Customer review rating 3.0/5

Leif H. Couples - Confirmed reviews ALL

This hotel is old, but the room was reasonably clean. bathroom was small and well out of date in desperate need of updating, however usable in the long run. The thing that stuck out about this place was the smell in the foyer area, like a distinct smell of a vinegar or chemical nature that was there all day every day, fortunately it did not permeate into the rooms. The location is excellent, light rail out the front easy access to local shops restaurants bars etc. If you have a definite budget this place is right for you, if you are looking for 4 or 5 star definitely look elsewhere.

Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient and enjoyed the easy access to public transport, shops, restaurants, and local attractions. We also appreciate your comments regarding the cleanliness of your room. At the same time, we are sorry to learn that certain aspects of the property, particularly the bathroom facilities and foyer environment, did not meet your expectations. Your observations regarding the condition of the bathroom and the odour in the foyer have been noted and will be shared with the relevant teams for review and improvement. We strive to provide comfortable and affordable accommodation, and feedback such as yours helps us identify areas where we can do better. Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future.

Customer review rating 0.5/5

Ai L. C. Couples - Confirmed reviews ALL

We were extremely disappointed with our stay. The property was nothing like what we expected based on the photos. Overall, the experience was very poor, and sadly we would never return. The windows have very poor sound insulation, and the constant noise from outside made it almost impossible to get a good night's sleep. The owner should seriously consider upgrading the acoustic performance of the windows. The sofa is old, excessively soft, and completely worn out. It provides no back support and is very uncomfortable to sit on. The bathroom is also very old and in need of renovation. The ceiling should be properly repainted, as signs of previous water leaks are clearly visible and make the property feel poorly maintained. The bathtub is very high and difficult to climb into, especially for elderly guests. For safety reasons, the owner should consider replacing the bathtub with a walk-in shower, which would be much safer and more accessible for people of all ages. The beds are far too soft, and the pillows were uncomfortable, which further affected our sleep quality. I encourage the owner to spend a few nights in the property themselves. If they stayed in the room as guests do, they would quickly understand why we are giving this feedback. Sadly, this stay did not meet our expectations at all, and we will not be returning.

Dear Ai L. Thank you for taking the time to share such detailed feedback about your stay. We are very sorry to hear that your experience did not meet your expectations and that several aspects of the property impacted your comfort and overall satisfaction. We are particularly concerned to read your comments regarding noise levels, the condition and comfort of the furnishings, and the age and condition of the bathroom facilities. We also understand your concerns about accessibility and safety in relation to the bathtub, as well as the comfort of the bedding. Please be assured that your feedback has been shared with the property management team for thorough review. We are sorry that the property did not reflect your expectations based on the photos provided. Guest comfort and accurate presentation of our accommodation are very important to us, and we regret that this was not your experience. Thank you again for your honest and constructive feedback. While we are disappointed to hear you would not return, your comments are valuable in helping identify areas that require improvement. Kind Regards Mantra Sydney Central

Customer review rating 4.0/5

Debra B. Couples - Confirmed reviews ALL

Comfortable, everything we needed, helpful staff. Just a bit noisy, not a fan of shower over the bath - having to step over, it was very slippery and dangerous

Thank you for sharing your feedback. We are delighted to hear that you found your stay comfortable and that our team was helpful throughout your visit. It's great to know that the room provided everything you needed during your stay. We appreciate your comments regarding the noise levels and the shower-over-bath configuration. We understand that stepping over the bath can be inconvenient, and we take your concerns about safety and the slippery surface seriously. Your feedback has been noted and will be shared with our management team as we continue to look for ways to improve the guest experience. Thank you again for your valuable feedback. We hope to welcome you back in the future.

Other web-users rate our hotel

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  • 245 reviews 3.5/10 Vibe

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