Dear Mr G., Thank you for being an Accor Live Limitless member. We’re pleased to hear that our team was helpful and that you found the room comfortable. We understand that being centrally located can come with increased street activity, particularly during the evening, and we appreciate your comments regarding the noise affecting your sleep. We’ll certainly take your feedback regarding sound insulation into consideration as part of our ongoing property improvements. We’re glad our team was able to offer an upgrade during your stay, and we hope to have the opportunity to provide you with a quieter and more comfortable experience in the future. Kind Regards Mantra Sydney Central

Dear Mr R., Thank you for being an Accor Live Limitless member. Thank you for taking the time to provide such detailed feedback. We acknowledge the concerns you have raised regarding the condition and cleanliness of the room, as well as the issues with the mattress, cushions, lighting and bathroom fittings. In particular, your comments regarding cockroaches and hygiene are concerning and have been escalated to our housekeeping and maintenance teams for immediate review. We have established processes for cleanliness and pest management, and any report of this nature is taken seriously and investigated. Regarding housekeeping, our rooms operate under a stayover-cleaning policy, with daily servicing available as an additional service. This information is provided as part of our accommodation and housekeeping arrangements, and we recognise the importance of ensuring guests are fully aware of the available options and associated charges at check-in. We’re pleased that you found our location convenient, but we understand that this alone cannot compensate for the issues you experienced. We also recognise that your expectations were understandably higher given the rate you paid. Your feedback has highlighted several specific areas requiring attention, and we will use it to guide our ongoing maintenance and operational improvements. We’re disappointed that your experience led you to feel you would not return, but we appreciate you bringing these matters to our attention. Kind Regards Mantra Sydney Central

Dear Aun H. F., We’re pleased to hear you enjoyed our convenient location, with Central Station and the light rail within easy reach. Being in the heart of the city does mean there can be some street activity and noise, particularly at certain times, and we appreciate your understanding of this. We also take your comments regarding your check-in experience seriously. Our team aims to provide a warm and welcoming arrival for every guest, so your feedback is helpful and will be shared with the team. Overall, we’re glad you felt the stay was enjoyable despite these minor concerns, and we hope to welcome you back again. Kind Regards Mantra Sydney Central

Dear Linda, We’re delighted to hear that you enjoyed our excellent location, with convenient access to the light rail and nearby markets. It’s also great to know that our team was helpful and made your stay more enjoyable. We truly appreciate your feedback and look forward to welcoming you back again soon! Kind Regards Mantra Sydney Central

Dear Sharon, Thank you for taking the time to share such wonderful feedback with us. We would also like to thank you for being an Accor Member. We’re delighted to hear that our friendly and helpful team made you feel welcome and that you enjoyed the excellent location, with convenient access to transport, dining and shopping. It’s especially pleasing to know that you found your room clean, comfortable and well equipped, as well as quiet and peaceful despite our central location. We also appreciate your comments regarding the room being dated. Your feedback is valuable and will be shared with our team as we continue to look for ways to improve our rooms and overall guest experience. Thank you again for your kind review and for choosing to stay with us. We’re thrilled to hear you would stay again and look forward to welcoming you back to Mantra Sydney Central! Kind Regards Management Team

Dear Paige Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed our central location and found our staff to be accommodating and communicative. Your kind words motivate us to continue providing exceptional service to all our guests. We would also like to thank you for being an Accor member. Kind Regards Mantra Sydney Central

Dear Yen A. C. Thank you for being A. Accor Live Limitless member We’re delighted to hear that you enjoyed our convenient location in Chinatown and the homey feel of your room. Having kitchen facilities and so many fantastic dining options nearby certainly makes it easy to feel at home while enjoying everything Sydney has to offer. It’s also lovely to hear your kind comments about our friendly and helpful team. We truly appreciate your recommendation and are pleased that you had such a positive stay. We look forward to welcoming you back to Mantra Sydney Central on your next visit! Kind Regards Mantra Sydney Central

Dear Guest, Thank you very much for your kind and constructive feedback. I'm delighted to hear that you enjoyed our convenient location and that our team took great care of you and your family during your stay. For your next visit, please feel free to contact our reception team, who will be happy to assist you in selecting a more spacious room type to make your stay even more comfortable. Thank you for being a loyal Accor member, we hope to welcome you again soon! Kind regards Mantra Sydney Central

Dear Sharon, Thank you for taking the time to share your feedback. We are genuinely sorry that your experience with us fell so far short of your expectations. We understand how important the requirement for four separate beds was when you made your booking, and we sincerely apologise that we were unable to provide the accommodation that had been discussed and expected. We appreciate how frustrating and disappointing this would have been, particularly as this was the key reason you chose to stay with us. We are also very sorry to hear about the condition of the sofa bed and the cleanliness of the bathroom. Mould in a shower is certainly not the standard we expect for our guests, and we understand why this would have caused concern. We acknowledge that the compensation offered did not adequately reflect the inconvenience and disappointment you experienced. Your feedback has been shared with our management and housekeeping teams so that the issues you have raised can be addressed. We sincerely regret that we let you down on this occasion and that your experience has affected your confidence in staying with Mantra in the future. Thank you again for bringing these matters to our attention and for being an Accor member. Kind Regards Mantra Sydney Central

Dear Caroline F., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and check-in experience. Your comments about the hotel's condition are valuable to us as we continuously strive to enhance our guests' experiences. We thank you for being a loyalty member Kind Regards Mantra Sydney Central

Dear Tamara, Thank you for taking the time to share your feedback. We’re pleased to hear that you found your room comfortable, but we sincerely apologise for the unpleasant odour in the lobby and elevators and for the difficulty you experienced finding the hotel. We understand how frustrating this can be, particularly upon arrival, and we will share your comments with our team so we can address these concerns. We appreciate your feedback and hope to provide you with a more welcoming experience should you stay with us again. Kind Regards Mantra Sydney Central

Dear Lara, Thank you for choosing to stay with us again and for sharing your detailed feedback. We’re pleased to hear that you continue to enjoy our convenient location, but we’re very sorry that your second stay did not meet the standard you experienced previously. We sincerely apologise for the maintenance and cleanliness issues you encountered, particularly the unpleasant drain odour, the exhaust fan not working, and the cleaning concerns in both rooms. Finding nail clippings and hair in the room and bath is certainly not acceptable, and we understand how disappointing this must have been. We have shared your feedback with our housekeeping and maintenance teams so these matters can be investigated and addressed. We truly appreciate you bringing them to our attention and hope you’ll give us another opportunity to provide the clean and comfortable stay you expect from us. Kind Regards Mantra Sydney Central

Dear Yueqi L., Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed our central location and the helpfulness of our front desk team. We look forward to welcoming you back for another great experience in the future. Kind Regards Mantra Sydney Central

Dear Evelyn, Thank you so much for your wonderful feedback. We’re delighted to hear that the early check-in made things easier after such a long 37-hour journey, and that you were so happy with your apartment and its amenities. It’s great to know you enjoyed our convenient location, with plenty of dining options and World Square Mall nearby, as well as the security and hospitality from our team. We truly appreciate your kind words and hope to welcome you back again on your next visit to Sydney! Kind Regards Mantra Sydney Central

Dear Erin, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your stay did not meet the standards you expected, especially as a valued Accor member who regularly chooses our brand. We sincerely apologise for the cleanliness issues you encountered, including the condition of the bathroom on arrival, the stained blanket, and the floors. We also understand your concern regarding the unpleasant smell throughout the foyer, lifts, and hallways. These are certainly not the standards we aim to provide. We are particularly sorry that your concern at reception was not handled with the care and urgency it deserved. Your email and photographs regarding the blanket are important, and we will ensure the relevant team reviews these matters thoroughly. Your feedback has been shared with our management and housekeeping teams for immediate attention. We genuinely appreciate you bringing these issues to our attention and hope we can have the opportunity to restore your confidence in us and provide the experience you expect from an Accor property. Kind Regards Mantra Sydney Central

Dear Lydie, Thank you for your lovely review! We’re delighted to hear that you enjoyed your stay with us and found the hotel well located, clean, and spacious. Even though you stayed for just one night, we’re pleased to know you had a lovely experience. We truly appreciate your kind words and hope to welcome you back again soon! Kind Regards Mantra Sydney Central

Dear Lorna, Thank you so much for your lovely review! We’re delighted to hear that you had a great stay and enjoyed our convenient location, with the tram right outside, the theatre across the road, and plenty of dining options nearby. We sincerely apologise for the excessive noise you experienced, particularly on Friday and Saturday nights. We understand how disruptive it must have been, especially with the noise continuing into the early hours of the morning. We appreciate your understanding of our central location and will certainly take your feedback regarding higher-floor rooms into consideration for future stays. It’s wonderful to hear that you would come back and stay with us again. We look forward to welcoming you back! Kind Regards Mantra Sydney Central

Dear David, Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our amazing location and experienced great customer service from our team. We’re sorry to hear about the condition of the mattress in the main area. This is certainly not the standard we aim to provide, and we appreciate you bringing it to our attention. We’ll ensure this is followed up with our maintenance team. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay. Kind Regards Mantra Sydney Central

Dear David, Thank you for sharing your feedback. We’re pleased to hear that you found our location convenient, but we’re sorry that noise affected your stay. We also apologise for the loose bathroom fittings and appreciate you bringing this to our attention. We’ll ensure your comments are shared with our maintenance team so these issues can be addressed. We hope to have the opportunity to provide you with a more comfortable stay in the future. Kind Regards Mantra Sydney Central