Dear Guest, Thank you for sharing your feedback! We’re glad you enjoyed the spaciousness of your room. We appreciate your comments regarding the lighting, particularly around the desk and sofa area, and will share them with our team for consideration. Your feedback helps us identify areas for improvement, and we hope to welcome you back for an even more comfortable stay! Kind regards Mantra Sydney Central

Dear Guest Thank you for sharing your feedback. We appreciate your comments regarding the value for money and understand that pricing is an important part of the overall guest experience. Our rates can vary depending on seasonal demand and availability. We value your feedback and hope to have the opportunity to provide you with a more satisfying stay in the future. Kind regards Mantra Sydney Central

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the disruption caused by the construction noise and for the condition of your room, particularly the bathroom and desk cleanliness. Construction notices are provided on our website, but we’re sorry this information was not communicated clearly enough before your stay. The construction works are managed by the building Strata rather than the hotel, which limits our control over the schedule. Nevertheless, we understand how significantly the noise affected your rest and work. Had you informed our reception team during your stay, we would have been happy to assist with arranging a quieter, more comfortable room, subject to availability. We also regret that the room condition and housekeeping arrangements did not meet your expectations. As a valued Accor member, your feedback is important to us. We apologize for the disappointing experience and appreciate you bringing these concerns to our attention. Kind regards Mantra Sydney Central

Dear Guest, Thank you for sharing your feedback. We’re glad you appreciated our convenient location and appreciate the opportunity to clarify your questions. Yes, there are other holiday rental apartments within the building, alongside our hotel accommodation. Pricing is subject to market demand and may vary depending on the booking platform, dates, and room type. When booking directly through Accor, members can earn Reward points and enjoy benefits associated with their membership tier, which may include welcome drinks, early check-in, late check-out, and room upgrades, subject to eligibility and availability. These benefits may not be available when booking through other providers. Regarding the common areas, cleaning and maintenance responsibilities can vary depending on the area and the party responsible for managing it. We appreciate your feedback and will continue to review the areas within our management to help ensure a pleasant environment for our guests. Thank you again for raising these important questions. We value your feedback and hope to provide you with a more enjoyable experience on your next visit. Kind regards Mantra Sydney Central

Dear Guest, Thank you for your lovely feedback! We’re delighted to hear that you enjoyed our fantastic location, convenient transport options, and comfortable room. It’s especially rewarding to know that our reception team went above and beyond to assist you. We apologize for the missed area under the bed and will share your feedback with our housekeeping team to ensure greater attention to detail. Thank you again for your kind words, and we look forward to welcoming you back soon! Kind regards Mantra Sydney Central

Dear Guest, Thank you for sharing your feedback. We’re glad you appreciated our excellent location. However, we’re sorry that the outdated facilities and noise levels affected your comfort and sleep. Please feel free to let our reception team know during your stay, and we’ll be happy to assist with a quieter room, subject to availability. We appreciate your feedback and will share your comments with our management team as we continue working to improve our facilities. We hope to welcome you back for a more comfortable stay in the future! Kind regards Mantra Sydney Central

Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations, particularly regarding the room condition and the incident with the ironing board. Guest safety is our priority, and we will share your concerns with our maintenance team for immediate review. We truly value your loyalty to Accor and appreciate you bringing these matters to our attention. Your feedback helps us identify areas for improvement, and we hope to have the opportunity to provide you with a much better experience in the future. Kind regards Mantra Sydney Central

Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your experience fell short of expectations. We’re particularly sorry to hear about the cleanliness issues in both rooms and that the room change did not provide the improvement you had hoped for. This is not the standard of cleanliness or customer service we aim to deliver. We understand how disappointing and frustrating this must have been, and we regret that we did not provide you with the comfortable and welcoming stay you deserved. Your comments will be shared with our housekeeping and management teams for review and follow-up. Thank you for bringing these concerns to our attention. We take your feedback seriously and hope to have the opportunity to restore your confidence in us in the future. Kind regards Mantra Sydney Central

Dear Guest, Thank you for your kind feedback! We’re delighted to hear that our team was helpful throughout your stay. Your appreciation means a lot to us, and we look forward to welcoming you back for another enjoyable experience! Kind regards Mantra Sydney Central

Dear Guest, Thank you for sharing your feedback! We’re glad to hear that you enjoyed our convenient location and found the room nice. We understand that the space can feel a little tight when accommodating four people with a suitcase each. For your next stay, our team would be happy to assist you with booking a larger room or apartment option to ensure a more spacious and comfortable experience. Thank you again for your feedback, and we look forward to welcoming you back!! Kind regards Mantra Sydney Central

Dear Guest, Thank you for sharing your feedback. We’re pleased to hear that you appreciated our convenient location and found our accommodation affordable. However, we’re sorry to hear that the bathroom layout made accessing the toilet uncomfortable. We also regret that the smell in the lobby affected your experience. The smell may be coming from nearby businesses outside our management, but we understand how this can impact the overall impression of the property. We appreciate you bringing these concerns to our attention, as your feedback helps us identify areas for improvement. Thank you again for your comments, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future. Kind regards Mantra Sydney Central

Dear Sue, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated our convenient location. We’re sorry to hear that the bathroom layout was uncomfortable during your stay. Regarding housekeeping, your reservation was made under our Save and Stay package, which does not include daily housekeeping service. For your next visit, we would be happy to assist you in choosing a package that better suits your needs, including one with daily housekeeping, to ensure a more comfortable and convenient stay. Thank you again for your feedback. We appreciate your comments and look forward to welcoming you back in the future. Kind regards Mantra Sydney Central

Dear Guest Thank you for your feedback! We’re delighted to hear that you appreciated our great location and found our staff helpful. Your kind words mean a lot to our team, and we look forward to welcoming you back for another enjoyable stay! Kind regards Mantra Sydney Central

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that several aspects of your stay did not meet your expectations. We’re sorry to hear about the issues with the air conditioning, carpet condition, lighting, A. noise. We also regret that the balcony did not meet your expectations A. that we were unable to accommodate your request for a higher-floor room due to availability. For any issues you encounter during your stay, we encourage you to contact our reception team as soon as possible so we can assist promptly, arrange maintenance, or explore alternative solutions where available. Your comfort is important to us, A. we always appreciate the opportunity to address concerns while our guests are staying with us. Thank you again for your valuable feedback. We will share your comments with the relevant teams for review A. improvement, A. we hope to have the opportunity to provide you with a better experience in the future. Kind regards Mantra Sydney Central

Dear Guest, Thank you so much for your continued support and wonderful review! We’re delighted to hear that you’ve stayed with us several times and have always been satisfied with your experience. It’s great to know that our convenient location near the George Street light rail and our in-room kitchenette helped make your visits so enjoyable. We’re especially pleased that you were able to make the most of the kitchenette during your stay. Thank you for choosing to stay with us again, and we look forward to welcoming you back for many more enjoyable visits! Kind regards Mantra Sydney Central

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the disturbance caused by the construction noise during your stay and for the impact it had on your sleep. Unfortunately, the construction unit did not inform the building management of their work schedule, so we were not aware of the planned works in advance and were unable to notify our guests at check-in. We understand how frustrating this must have been, especially as the noise continued throughout the night. We appreciate you bringing this matter to our reception team’s attention upon departure. Please be assured that your feedback is important to us, and we regret that this situation affected your overall experience. Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more peaceful and comfortable stay in the future. Kind regards Mantra Sydney Central

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated our convenient location and the spaciousness of your room. However, we sincerely apologize for the cleanliness issues you encountered, particularly the mould in the bathroom and the unusual condition of the bathtub. We are also concerned to hear about the water leaking onto the carpet, as this is certainly not the experience we want our guests to have. We take these matters seriously and will share your feedback with our housekeeping and maintenance teams for thorough inspection and follow-up. We regret that these issues affected your comfort and overall experience. Thank you for bringing these concerns to our attention. Your feedback is valuable in helping us improve, and we hope to have the opportunity to provide you with a much better stay in the future. Kind regards Mantra Sydney Central

Dear Guest, Thank you for sharing your feedback. We’re glad to hear that you enjoyed the room and found our location convenient, with easy access from both Sussex Street and George Street. However, we’re sorry to hear that the AI man in the lobby made you feel uncomfortable. We appreciate you sharing your concerns, as guest comfort is important to us, and we will take your feedback into consideration. Thank you again for your comments. We hope to have the opportunity to welcome you back for another enjoyable and comfortable stay in the future. Kind regards Mantra Sydney Central

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. We’re sorry that the television could not be repaired by our reception team and that the loose toilet seat and limited space around the toilet caused discomfort. We are also concerned to hear that medication belonging to a previous guest was left under the phone. This does not reflect the level of cleanliness and attention to detail we strive to maintain. Your comments have been shared with the relevant teams so these matters can be reviewed and addressed. We understand how disappointing it is when basic room facilities and preparation fall short of expectations, and we regret the inconvenience this caused. Thank you for bringing these issues to our attention. Your feedback helps us identify areas for improvement, and we hope to have the opportunity to provide you with a much better experience in the future. Kind regards Mantra Sydney Central