Mantra Sydney Central 4 stars

Customer review rating (ALL Rating) 4.0/5 952 reviews

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Mantra Sydney Central - Image 1
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Mantra Sydney Central - Image 4
438 Sussex Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Wireless internet access is available to you so you can stay in-touch online during your visit

  • Just a 10 minute walk to the International Convention Centre Sydney.

  • A leisurely 10 minute walk to Sydney's beautiful and iconic Darling Harbour.

  • Conveniently just a 10 minute walk to Central Station, so you can spend your days exploring

Our accommodation(s)

Room

Open Plan Family Suite 2 Queen Beds

  • 5 pers. max
  • 50 m² / 538 sq ft
  • Bedding 2 x Queen size bed(s)

Hotel location

Mantra Sydney Central

438 Sussex Street
2000 SYDNEY
Australia

GPS:-33.878974, 151.205026

Telephone
Fax +61 2 9280 1411

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  952 reviews

TripAdvisor Rating  3.5/5  2,802 reviews

Well located, nice staff, clean/upgraded room.

Customer review rating 4.0/5

Leo Couples - Confirmed reviews ALL

All good except without cafeteria. Weird odour at ground level seems from the restaurant.

Great location

Customer review rating 4.0/5

Michael W. Couples - Confirmed reviews ALL

Disappointed that there was no wi fi for the first 24 hours, also the house service was lacking ,there was no coffees shop as per the web site however the bed was comfortable the room was reasonably quiet

Dear Michael W., We really appreciate you sharing feedback from your recent experience. We are sorry for the shortfalls in your experience and value your feedback. We will be looking into each of these areas shared. This feedback is really important to us and we will be working to make improvements. It is our hope to see you again soon. Kind Regards, Jessie Yong Assistant Manager

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Room is tired looking, water stains and overall looked quite shabby

Greetings, Thank you for taking the time to tell us about your experience at the Mantra Sydney Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris

Horrendous! 4*? Like ****

TripAdvisor rating 1.0/5

Lucy and Steven R Families - TripAdvisor review

We arrived at the Sydney Mantra for 4 nights in mid-July, and even as we checked in, I feared the worst when I saw the state in the reception area. Just one look at the light fittings caked in dirt and dust have the impression that the hotel was sadly lacking in care and maintenance. When we got to our room, things got worse, but the failings included: - Broken work surfaces that hadn't been replaced. - Towel rail fittings literally hanging off the wall - Ceiling fittings hanging down or held up with screwed up toilet paper - Mould growing on the walls - Huge build-up of dust in air con units - Badly peeling laminated surfaces - Multiple marks and scuffs on walls and ceilings - FILTHY balcony area littered with cigarette butt's and caked on grime - Peeling paintwork throughout - My personal favourite though would go to the imbecile who just smeared halfway up the glass on the patio doors and didn't bother with the top half. That kind of summed up the complete lack of effort!! - There's probably more issues that I could list, but if the above don't help you make your mind up, I don't know what will. When I confronted the reception team with the issues, they had no idea that things were so bad, which shows that they're hardly paying attention either!! In fairness, I was ultimately offered a range of different rooms, each marginally better than the one before, but overall a hugely disappointing stay. The most frustrating thing is that this SHOULD be a nice place to stay. However, there appears to be a lack of any sort of attention to detail or accountability by the staff, coupled with an apparent unwillingness to spend a little money to fix known defects. As a result, it's one of the most disappointing places I've ever had the misfortune to stay, and trust me, I've had some shockers! Steven

Great location

Customer review rating 5.0/5

Sean Couples - Confirmed reviews ALL

The off-site carpark recommended by the hotel had one spot left as we entered on Saturday afternoon. The carpark's location was great though, with it being just across George St to the hotel. Check in was quiet and easy. The Chinese resting the lobby was giving off nice sweet sauce aromas. The room itself was great, the view from the balcony over towards Chinatown was good. Service from the staff was great and we had no concerns. Wil definitely stay here again.

Dear SEAN R., We very much appreciate your comments regarding your stay at the Mantra Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessie Yong Assistant Manager

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Other web-users rate our hotel

  • 1,106 reviews 9.6/10 Location
  • 1,070 reviews 6.3/10 Room
  • 796 reviews 8.1/10 Service
  • 26 reviews 7.2/10 WiFi
  • 529 reviews 5.4/10 Comfort
  • 446 reviews 5.2/10 Cleanliness
  • 223 reviews 2.6/10 Amenities
  • 193 reviews 3.2/10 Vibe

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