Mantra Sydney Central 4 stars

Customer review rating (ALL Rating) 4.0/5 909 reviews

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Mantra Sydney Central - Image 1
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438 Sussex Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Wireless internet access is available to you so you can stay in-touch online during your visit

  • Just a 10 minute walk to the International Convention Centre Sydney.

  • A leisurely 10 minute walk to Sydney's beautiful and iconic Darling Harbour.

  • Conveniently just a 10 minute walk to Central Station, so you can spend your days exploring

Our accommodation(s)

Room

Open Plan Family Suite 2 Queen Beds

  • 5 pers. max
  • 50 m² / 538 sq ft
  • Bedding 2 x Queen size bed(s)

Hotel location

Mantra Sydney Central

438 Sussex Street
2000 SYDNEY
Australia

GPS:-33.878974, 151.205026

Telephone
Fax +61 2 9280 1411

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  909 reviews

TripAdvisor Rating  3.6/5  2,822 reviews

Customer review rating 2.0/5

John S. Families - Confirmed reviews ALL

We checked slightly early and the lady on reception was very accommodating, she got us checked in early and was able to get us on a high floor. The room was a good size for us. The toilet was comically small I am 6ft and my knees touched the wall, anyone taller would not be able to use it. The toilet was leaking and led to whole bathroom floor being constantly wet. The air conditioner was so noisy I thought there was construction going on elsewhere in the building, it wasn’t till the next morning I noticed it was the Aircon. The room itself was tired, there was a hole in the roof which was patched by a square of corflute and was dripping. There is a lack of convenient power points in the room and the only USB power is in the bedside lamps, the USBs stop working when the lamp is off.

Dear John S., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that our team was welcoming and accommodating during your early check-in. However, we regret to learn that your experience with the room did not meet your expectations. We understand that the size of the bathroom and the issues you encountered with the toilet and air conditioning were significant inconveniences. It is our goal to provide a comfortable environment, and it appears we fell short in these areas. Your insights regarding the condition of the room and the availability of power outlets have been noted, as we strive to offer a better experience for our guests. We appreciate your feedback and will consider it as we look to improve our facilities and services in the future. Thank you once again for your valuable comments. Best regards, Mantra Sydney Central

Customer review rating 1.0/5

Akib K. Couples - Confirmed reviews ALL

1. Couldn’t check in when we initially arrived as ‘too many check-ins today’ and front of house unsure when it would be ready. 2. No housekeeping for our entire stay as it was over new years period. Was told we could ask for this service. When we did, we were told it was too late. 3. Socket was hanging out of the wall 4. Room was clean and tidy + decent location 5. Fire alarm at 1am required entire building evacuation (which is fair enough given safety requirements). However, the escape path was narrow and frequent stops due to overcrowding. Made us feel unsafe if there was a real emergency as any crowd / panic in the stairwell with smoke would have been deadly. After completion of fire alarm incident, the front of house staff did not provide any clear instructions to everyone waiting on the street but just said ‘it was a toaster’. We were left to make our own decision on when and whether it was safe to return to the room. Based on point 5 alone, we have provided a rating of 2 / 10. For the price paid (around $1900 for 3 nights), I would expected more from points 1-3 above and certainly for point 5.

Dear Akib K., Thank you for sharing your concerns regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced during your time at Mantra Sydney Central. I regret that you faced challenges during check-in due to high volume, a situation that can occasionally occur during peak periods. Your feedback regarding housekeeping is noted; we typically manage this service based on operational demands, especially during busy seasons. I understand that this may have caused frustration, and I appreciate your understanding in this regard. The issue with the socket is concerning, and I assure you that we will investigate this matter further to ensure the safety and comfort of our guests. Additionally, I acknowledge your concerns regarding the fire drill and the communication provided afterward. Ensuring the safety and well-being of our guests is our utmost priority, and I appreciate your feedback as it will guide our future training. Thank you for your comments about the cleanliness and location of the hotel. We hope to have the opportunity to welcome you back under more favorable circumstances. Best regards, Mantra Sydney Central

Customer review rating 4.5/5

Grant E. Families - Confirmed reviews ALL

Great hotel and location, really nice sized apartment which was clean and well equipped. Helpful and friendly staff.

Dear Grant E., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our location, the comfort of your apartment, and the service from our team. Your satisfaction is our priority, and we look forward to welcoming you back soon. Kind Regards Mantra Sydney Central

Customer review rating 5.0/5

Marian C. Families - Confirmed reviews ALL

Amazing peoples with exceptional customer service skills.

Dear Marian C., Thank you for your wonderful feedback. We are delighted to hear that you had an amazing stay and appreciated our team's exceptional customer service. It is our goal to provide a memorable experience for all our guests. Goodbye and best wishes, Mantra Sydney Central

Customer review rating 4.0/5

Sarah E. Solo - Confirmed reviews ALL

Room clean and tidy. Bathroom in need of refurb. Pillows were in need of replacing.

Dear Sarah E., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the room to be clean and tidy. We appreciate your comments about the bathroom and pillows, as we continually strive to enhance our guests' experiences. Kind Regards Mantra Sydney Central

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Other web-users rate our hotel

  • 1,107 reviews 9.6/10 Location
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  • 458 reviews 4.4/10 Cleanliness
  • 253 reviews 2.3/10 Amenities
  • 246 reviews 3.2/10 Vibe

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