Sofitel Sydney Darling Harbour Hotel 5 stars

Had wonderful two days at the Sofitel, enjoying Club Millesime, the Champagne Bar and a lovely meal at Atelier

I found the check in experience not what I was expecting, found it to complex after spending a few days at a conference, I just need to get to my room, but the team handled me well. Level 35 team were great...

We had wonderful time.

I came to Sydney for the weekend with a friend and we stayed in an superior twin room. As I am an Accor diamond member we were upgraded to an executive twin with club access. I arrived around midday and as my room wasn't quite ready, I was offered access to the lounge where I could wait in comfort with a level 35 view of Darling Harbour. When my friend arrived, we checked-in, in the lounge, glass of champagne in hand. We frequented the lounge for the nightly canapes and drinks from 5:30-7:30 and in the mornings where we had a choice of buffet or a-la-carte breakfast (or both). Our room was very modern and the bed was like a cloud. Lovely bathroom amenities and nightly turn down service with a tiny bottle of lavendar spray on the pillow for a restful sleep. All the staff were friendly and helpful in all parts of the hotel. Thoroughly enjoyed my stay and hope to return soon!

Spacious room Efficient service Great restaurant dinner

We had a wonderful weekend and enjoyed a lovely dinner on Saturday night in the restaurant.The service from all staff members from the time we arrived to our departure was first class and a credit to the hotel.A special thank you to Alex who served us in the restaurant for dinner on Saturday night.Great service with a dash of humour and his knowledge of the dishes and wine were very helpful.

The bed was a bit dusty and sheets had pen stains on them like someone had table a pen and scribbled over the sheets. Decent location, check in and out procedure took a long time as only one staff member was there both times. Breakfast staff were good though, breakfast selection decent.

Clean, well-appointed rooms, friendly and efficient service

Great and very comfortable room - with a wonderful view! Very nice and helpful staff. Very tasty breakfast buffet with a big choice of fresh vegetables (although it would be nice to make the choice of fresh fruits wider). Very good room service (and very tasty food! Lovely desserts). Very nice location.

great hotel good breakfast

Until I received an email indicating that I was charged for breakfest for two which we did not have on Sunda morning. Come on guys can do better than this. I look forword to the resolution of this matter before taking it further.

Was good until the wrong card was used for payment even AFTER numerous emails , phone calls and CC authorisation forms sent before arrival. Absolutely disappointing after I stressed the importance of this before arrival , I even wrote the credit card number of the express checkout form and still it happened

We loved the location of Sofitel Darling Harbour and are happy that we chose this location. However, we paid extra for a luxury corner suite with a view of darling harbour at a considerable cost, and despite our booking being made back in around July we were lumped on the 5th floor, not really luxury though the corner bathroom was lovely....except the fact that the windows aren’t tinted and you have to keep the curtains closed at all time so people don’t see you using the toilet! There was also a horrific noise anytime someone ran water from any of the nearby rooms! We advised reception who while apologised didn’t really seem to care. We upgraded to the club for our final night to a junior suite, we followed instructions from reception (back our bags, drop keys off and check back in at 3) this process wasn’t smooth at all. When we came back to collect the keys for our new room it wasn’t ready, the receptionist didn’t seem to be able to find our booking and it took forever. Our bags hadn’t been moved and we really just felt like it put a dampener on our whole experience. When asking what time afternoon tea etc was the reception couldn’t tell us. On arrival at the club nothing was explained to us, so we had to find our own feet not knowing how things worked, what was included etc. it was all a bit frustrating. Overall though, the rooms are lovely and the staff are nice.

Staff were super accommodating. We had a two night stay and it was pouring down rain the whole time. But we weren't far to undercover shops and there were plenty of areas in the hotel to explore.

It’s our second time at this hotel . Love it here. However we decided to stay in that night and enjoy the room and watch tv . However the place where you have the tv in this room was so annoying . From the bed you can’t see the tv properly . This tv needs to be on a swivel to turn it to face the bed . You get a sore neck trying to watch it so we gave up . Very disappointing, apart from this everything else was beautiful.