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Sofitel Sydney Darling Harbour Hotel 5 stars

Customer review rating 4.6/5 23,611 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel Sydney Darling Harbour
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+ 27 Services
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Hotel extras

  • An iconic hotel located in vibrant Darling Harbour

  • 590 stylish rooms and suites with breathtakingviews

  • Sweeping views from our top floor club Millesime

  • Vibrant Waterside sophistication in our three bars and restaurant

  • Signature infinity pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY KINGSFORDPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Babysitting on requestPaying
  • Boat excursions (Nearby)Paying
  • Bicycles rental
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour
12 Darling Drive
2000 Sydney, Australia
2000
sydney
australia

Tel: +61283888888

Fax: (+61)2/83888868

Check-in from 15h00

Check out up to 11h00

  • LIGHT RAIL :  L1 CONVENTION

  • By plane

    SYDNEY KINGSFORD At 7.3km / 4.54 miles - Shuttle paying

  • By train

    CENTRAL STATION At 1.7km / 1.06 miles

GPS :-33.872908, 151.198704

Our accommodations

Give your Sydney journey a sophisticated setting by choosing a beautiful harbour-side haven from 590 luxurious rooms, including 35 lavish suites. Spread over 35 floors enjoy the latest technology and contemporary décor with chic French touches.

SUPERIOR ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 2 Double Size Beds

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, 1 King Size Bed, Corner Room

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 1 King Size Bed, Darling Harbour View

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 2 Double Size Beds, Darling Harbour View

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, 1 King Size Bed, Corner Room, Darling Harbour View

  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, Club Millésime Benefits, 1 King Size Bed, Corner Room

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, Club Millésime Benefits, 1 King Size Bed, Darling Harbour View

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, Club Millésime Benefits, 2 Double Size Beds, Darling Harbour View

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

ATELIER BY SOFITEL

Type of cuisine: French

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce. Bon appétit! Closed Monday to Thursday.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHAMPAGNE BAR

Non contractual photo

Savour the world's finest bubbles or take in the sunset with a classic cocktail in hand, enjoying our chic interiors, majestic high ceilings and dazzling panoramic views of the city skyline. Open: Friday & Saturday, 3pm till late

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ESPRIT NOIR LOBBY BAR

Non contractual photo

Esprit Noir Lobby Bar is the place for stimulating conversations or micro meetings, or simply sitting back and relaxing. Enjoy coffee and croissant on the go or get in the evening mood over finely crafted drinks & beers. Open Sat & Sun, 7am-11am

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE RIVAGE POOL BAR

Non contractual photo

Le Rivage Pool Bar offers a picturesque piece of the Riviera and serene Mediterranean escape, overlooking Darling Harbour. Enjoy locally-inspired cocktails and delicious poolside classics . Closed Monday to Friday.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 500 m²

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Sofitel Sydney Darling Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

23,611 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,167 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great hotel

TripAdvisor rating 4.5/5

Ben M 05/08/2020 TripAdvisor review

Have stayed at this hotel several times which never disappoints. Spacious and well appointed rooms. Executive Lounge excellent. Air conditioning in the room however was not effective & became quite stuffy. Controls did not allow for temperature to be adjusted either. Had the same issue on the last stay but will be back.

Sofitel Sydney Darling Harbour

TripAdvisor rating 4.5/5

X4896VKmarkz 30/07/2020 TripAdvisor review

All very professional with exceptional service. Only complaint is that the room was very hot and the airconditioner could only be set to a low of 19.5 degrees and we would have liked around 17 degrees

Overnight anniversary stay

TripAdvisor rating 4.5/5

Greg54 23/07/2020 TripAdvisor review

Great hotel, large room, friendly helpful staff, great views - excellent in every respect. We were celebrating our wedding anniversary and they even sent up a complimentary bottle of wine to help us celebrate !

Best 5star in Sydney

TripAdvisor rating 4.5/5

payrollkfcconstr2020 Business - 22/07/2020 TripAdvisor review

I have stayed in most hotels in Sydney and this is by far the best. They certainly don’t let covid get in the way of service . It was so good I booked for next weekend with my Kids . I can’t wait to experience it with them .

Bonjour payrollkfcconstr2020, Thank you so much for taking the time to share your review following your recent stay with us, it was a pleasure to welcome you for your first stay. The Ambassadors and I look forward to welcoming you back with your family next weekend. Kind Regards, Greg Brady

Magnificent views

Customer review rating 4.6/5

Brian O. D. Couples - 21/07/2020 Confirmed reviews ALL

The room was very contemporary with a wonderful bathroom set-up. All staff were exremely polite and helpful. The view was simply magnificent

Bonjour Brian O'" D., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Cervantes Guest Service Manager Sofitel Sydney Darling Harbour

Luxurious room, very comfortable

Customer review rating 4.6/5

Raelene Families - 20/07/2020 Confirmed reviews ALL

I stayed in the room with my 7 year old son as a treat for school holidays. We were upgraded to a room with a Darling Harbour view which was very much appreciated. A nice touch was leaving my son a toy kangaroo in the room which was perfect because he left his toy monkey at home which he sleeps with every night....he was very happy & now at home, he sleeps with his monkey AND his Sofitel kangaroo!

Bonjour Raelene, We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback, particularly when pertaining to the little ones. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am thrilled Marlu our wonderful wallaby has found a lovely owner to look after her. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Cervantes Guest Service Manager Sofitel Sydney Darling Harbour

Disappointed

Customer review rating 4.6/5

Ali J. Business - 20/07/2020 Confirmed reviews ALL

Aircon very weak doesnt work couldn’t breathe , no air coming into room made complaint didn’t fix problem , also no air from windows coming in , not a big variety of food on menu very simple basic choices for a restaurant of that class and location never again will i go there

Bonjour Ali j., Thank you for taking the time to tell us about your experience at the Sofitel Sydney Darling Harbour. I am sorry that you experienced with the rooms temperature which ultimately did not meet your expectations; please allow me to express my sincerest apologies for this experience.. I assure you at Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assure that the cost to valet is inline with what other properties charge in the same area. I have however taken the appropriate measures to address these concerns with the outlets to ensure we prevent future occurrence. Again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francisco Cervantes Guest Service Manager Sofitel Sydney Darling Harbour

Good Stay in Covid-19 Conditions

Customer review rating 4.6/5

Artur Couples - 20/07/2020 Confirmed reviews ALL

Great Hotel and exceptional service.

Bonjour Artur, We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regard to your feedback on the lifts, for social distancing purposes, as an ALLSAFE property, it is requested no more than 4 people occupy the lifts to comply with health directives. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Magill Guest Services Executive Sofitel Sydney Darling Harbour
Customer review rating 4.6/5

Becky Couples - 20/07/2020 Confirmed reviews ALL

Was very impressed I've stay there twice first night didn't get room I ask for with bath and view Second time still didn't get room I wanted Took hour for them to replace the battery in tv control

Bonjour Becky, Thank you for taking the time to share your feedback. While I wish you had a better experience on both occasions, it is feedback like this that we learn from and use to improve. I am sincerely sorry for these shortcomings and ask that you please contact me directly on any future bookings. Should you receive an out of office, I ask that you please email the manager on dirty to look after you. I can assure you we work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Francisco Cervantes Guest Service Manager Sofitel Sydney Darling Harbour

Pure luxury

Customer review rating 4.6/5

Di B. Families - 19/07/2020 Confirmed reviews ALL

My husband shared a fabulous weekend with my sisters and their husbands as overseas travel is not available at this time. All staff were incredibly helpful and friendly. Highlight was Club Millésime.

Bonjour Di B., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback, particularly when it pertains to ambassadors being mentioned by name. I have shared your wonderful comments with both Julien and Elmo and their entire team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Cervantes Guest Service Manager Sofitel Sydney Darling Harbour

Comfortable beds, nice rooms with beautiful views. Staff were lovely and helpful.

Customer review rating 4.6/5

Tassie Families - 19/07/2020 Confirmed reviews ALL

We booked two rooms. Stayed with my family and they loved and enjoyed it. Great location. Nice and clean hotel. Lovely staff. Enjoyable amenities. Would definitely stay again.

Bonjour Tassie, We very much appreciate your supportive comments during these hard times regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit with the family will be as pleasant as the previous one. Sincerely, Francisco Cervantes Guest Service Manager Sofitel Sydney Darling Harbour
Customer review rating 4.6/5

Paul A. Solo - 19/07/2020 Confirmed reviews ALL

As always and even in these really difficult times amazing staff and service

Bonjour Paul A., We very much appreciate your lovely and very supporting comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback from our loyal guests such as yourself during these difficult times. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Cervantes Guest Service Manager Sofitel Sydney Darling Harbour

Well located

Customer review rating 4.6/5

Benita D. Couples - 19/07/2020 Confirmed reviews ALL

Pros: The room was beautiful, the bed really comfy. Location was amazing, and the view from the bathroom spectacular. Cons: Concierge were unaware of the wine and nibbles included in our package, this required two phone calls to rectify. Disappointed in bar and resturants being closed. This was not mentioned in phone calls when I was enquiring about accommodation. Breakfast was very disappointing. The food served was cold, including bacon and eggs. The room has no music/bluetooth/ wifi music player, and no information on how to operate the TV, or any information regarding the hotel at all. Overall we were a little disappointed in our stay. We are aware of restrictions that Covid necessitates, but the issues we found were not, in our opinion covid related. We will stay again, possibly after the pandemic due to the location and the beautiful rooms.

Bonjour Benita D., Thank you for taking the time to tell us about your experience at the Sofitel Sydney Darling Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Magill Guest Services Executive Sofitel Sydney Darling Harbour

Good stay

Customer review rating 4.6/5

Jessica Couples - 19/07/2020 Confirmed reviews ALL

Great all round. Although room wasn’t ready upon arrival, which was well after 3pm when the room was supposed to be ready. Other than that no issues

Bonjour Jessica, We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Magill Guest Service Executive Sofitel Sydney Darling Harbour

1st Wedding Anniversary

Customer review rating 4.6/5

Stelios M. Couples - 19/07/2020 Confirmed reviews ALL

Staff and service were amazing. Establishment is always incredible. Checkin lines were a challenge, and navigating the lifts meant that walking down 29 floors of stairs was faster. We sadly missed the famous buffet breakfast that we always so look forward to. Overall given the Covid safe restrictions we couldn’t have hoped for anything better.

Bonjour Stelios M., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Magill Guest Services Executive Sofitel Sydney Darling Harbour

Birthday

Customer review rating 4.6/5

Jennifer Families - 19/07/2020 Confirmed reviews ALL

Had a great time, great hotel.

Bonjour Jennifer, Happy Birthday once again. We very much appreciate your comments regarding your Birthday stay celebrated at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback when guests celebrate special occasions. I have share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next Birthday or special celebration visit will be as pleasant as the previous one. Sincerely, Francisco Cervantes Guest Service Manager Sofitel Sydney Darling Harbour

Well located

Customer review rating 4.6/5

Emanuel D. Families - 19/07/2020 Confirmed reviews ALL

The hotel was good and the service it’s clean the only complaint is it took to long to get an elevator from breakfast then down to sign out

Bonjour Emanuel d., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Magill Guest Services Executive Sofitel Sydney Darling Harbour

nice hotel but nothing open

Customer review rating 4.6/5

Robert M. Couples - 18/07/2020 Confirmed reviews ALL

It was very disappointing that no one made us aware at booking time that very little of the hotel was available for use including bars and restaurants and also valet parking at $84.00 per night

Bonjour robert m., Thank you for taking the time to tell us about your experience at the Sofitel Sydney Darling Harbour. I am sorry that your experience during these restrictions and limitation we are currently working around did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your concerns have been shared with the appropriate departments to make certain measures are in place to prevent future occurrence. We appreciate your patience during these difficult times and for sharing these concerns with us, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francisco Cervantes Guest Service Manager Sofitel Sydney Darling Harbour

Great stay

Customer review rating 4.6/5

Clint Couples - 18/07/2020 Confirmed reviews ALL

Overall it was a great stay. Facilities and team seem well prepared given the current requirements relating to COVID-19. Room was really nice and the Hotel location in Darling Harbour is a great spot.

Bonjour Clint, We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Magill Guest Services Executive Sofitel Sydney Darling Harbour

Close and Clean

Customer review rating 4.6/5

Ron Couples - 17/07/2020 Confirmed reviews ALL

Just a overnighter in Darling Harbour. The Sofitel was clean and welcoming. They had obviously implemented a CovidSafe plan which ensured we felt safe during our stay.

Bonjour Ron, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Darling Harbour. I am delighted to read of your observation of our ALLSAFE Implementations, our aim to ensure our guests are looked after during these difficult times. I am however sorry that your experience with breakfast did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and why I have shared it with our F&B team to determine the cause. Please rest assured that they are taking the appropriate measures to address the concerns in hopes to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francisco Cervantes Guest Service Manager Sofitel Sydney Darling Harbour
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