Sofitel Sydney Darling Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 10,255 reviews

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Sofitel Sydney Darling Harbour, 12 Darling Drive, 2000 SYDNEY, Australia

Description

Hotel extras

  • An iconic hotel located in vibrant Darling Harbour

  • 590 spacious rooms and suites with breathtaking views and floor-to-ceiling windows

  • Sweeping views from our top floor Club Millésime

  • Vibrant Waterside sophistication in our three bars and restaurant

  • Signature infinity pool

Our accommodation(s)

Hotel location

Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour, 12 Darling Drive
2000 SYDNEY
Australia

GPS:-33.872908, 151.198704

Telephone
Fax +61 2 8388 8868

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce. Bon appétit!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  10,255 reviews

TripAdvisor Rating  4.4/5  2,999 reviews

Certificate of excellence 2025

Great service from Senior Butler Elmo!

TripAdvisor rating 5.0/5

Brad P TripAdvisor review

We booked a room at Sofitel Darling Harbour for us and our young son to celebrate a few days for our wedding anniversary - which included Club Millésime lounge access. Upon check-in, we went to enjoy the le goûter at 3pm, and was especially delighted by the accomodation of the Senior Butler Elmo who recognised us from our previous stay, and provided warming service delivering activity books and gifts for my son to keep him interested during our time there!

Beware construction site next door

TripAdvisor rating 3.0/5

Suzyboomer TripAdvisor review

Booked weeks ago to include a room with Darling Harbour view. Avoid rooms below about the 12th floor at the moment due to views below this level including a very up close view of cranes and construction activity starting at 6.50am. In fairness our room on level 8 was modern, very clean and comfortable. Staff were pleasant and helpful but reception weren’t very interested in my feedback upon checkout today. In hindsight I should have given them a chance to move us but during the afternoon we were out and about walking around this beautiful city. Hotel breakfast was amazing with lots of variety, good service and very fresh pastries! Yum.

Bonjour Suzyboomer, My team and I thank you for choosing to stay with us and for reviewing your experience. We value and appreciate your feedback, and look forward to the opportunity of welcoming you back soon. Warmest regards, Robert Gauer Acting General Manager

Review at the Sofitel

TripAdvisor rating 5.0/5

Bridget L TripAdvisor review

We had such a lovely time at the hotel champagne bar, and a big part of that was thanks to our waitress, Mia. She was genuinely kind, always had a smile on her face, and made us feel really comfortable from the moment we walked in. Even though the bar was busy, she never seemed rushed and always made time to check in on us. It’s rare to come across someone so warm and down-to-earth — she really made our night. Can’t recommend her enough!

Bonjour Dreamer07081683153, Thank you for reviewing your experience at Champagne Bar. Your kind words were shared with our team, with a special mention to Mia. We look forward to seeing you again! Warmest regards, Robert Gauer Acting General Manager

Excellent service but disappointing air conditioning system

TripAdvisor rating 5.0/5

Seb1029 Families - TripAdvisor review

My family and I arrived early in the morning from our overseas holiday, with us having less than two hours of sleep. We reached the hotel around 9:30 am, well before the standard 3 pm check-in time, so I wasn’t expecting an early check-in. Philip greeted us and took care of our bags until our room was ready. Thankfully, we were able to check in at 12 pm. Our overall stay was great; the room was very clean, and we enjoyed the higher floor with the nice view. My only complaint during our stay was the air conditioning system. I often woke up in the middle of the night overheating, struggling to fall back asleep. The air conditioning reset to 22.5 degrees every time we left the room, making it feel stuffy when we returned. As for the service, Philip was very attentive. He had already brought our bags to our room before we came to pick up our key card, assisted us to receive our welcome drinks, provided us an umbrella when it was raining, and ensured we were well taken care of during checkout. Overall, if the air conditioning issue could be resolved, this would be a perfect stay as I was very happy with the cleanliness and service.

Bonjour Seb1029, We appreciate and value your feedback. Your kind words were shared with the team with appreciation, with a special mention to Philip. Please accept our apologies for the disappointing experience related to the air conditioning. My team and I look forward to the opportunity of welcoming you and your family back, in the near future! Warmest regards, Robert Gauer Acting General Manager

Not the experience we had in 2023

TripAdvisor rating 2.0/5

ryanp161 Families - TripAdvisor review

Came to this hotel after an awesome stay back in 2023. However, this time was so short of our experience (and as diamond members). Check in was painful and not to the high standard, we were left having to question check in and amenities for us and the friends who stayed. Room service (and turn down) only happened when we requested it multiple times. Bath towels had to be requested and we didn’t get any new ones until the following day. Wine glasses were left used and not replaced and we had to keep asking service team to sort things out almost daily. AC, towels, water etc. we had raved to our friends about this place and then the experience just felt short of the hotel experience in many ways. Our cards didn’t work on day two and we had to sort this out this was after we had to continuously ask if our room was ready on day 1 even though we had advised an early arrival time and after 3pm standard check in time we were still waiting. We had to push for lounge access after a flight from NZ and even then we shouldn’t have had to keep asking. We tried called room service but the phone didn’t work, I worked out how to reset it and when we got through they couldn’t hear us anyway. We asked for bottled water and they said we would be charged $8. This standard with our rooms and we had to ask over two days to get bottled water which eventually arrived. One day our room wasn’t made up until 5pm so we just had to sit there and wait until they left so we could get ready to go out. They then replaced body wash with another shampoo. We travel a lot and only stay at Accor and mostly Sofitel hotels. I wouldn’t go as far as saying as we wouldn’t come back, but we would definitely consider other hotels when we come back later in the year. Hope this feedback helps with future training.

Bonjour ryanp161, Thank you for sharing your review. We value your loyalty and feedback. I apologize for the disappointing experiences. Kindly reach out via H9729@sofitel.com, as I would like to have the opportunity to meet you during your future visit, in order to share the actions taken, related to your feedback. Thank you and warmest regards, Robert Gauer Acting General Manager

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Other web-users rate our hotel

  • 2,690 reviews 9.4/10 Location
  • 4,734 reviews 8.1/10 Room
  • 5,138 reviews 8.2/10 Service
  • 35 reviews 8.5/10 WiFi
  • 1,172 reviews 8.7/10 Vibe
  • 1,097 reviews 7.6/10 Cleanliness
  • 1,019 reviews 7.9/10 Breakfast
  • 748 reviews 5.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.