Sofitel Sydney Darling Harbour Hotel 5 stars

The room was spacious and well designed, but due to the winter solice festival it was quite noisy till late in the night. No breakfast was offered either, so I can't rate my one night stay too greatly.

A lovely hotel, generally good service and perfect location, good check in and check out experience on the 35th floor. It would have been nice to have a welcome gift or at least a bottle of water in the room for platinum/diamond guests. ended up having to chase down a bottle of water (had to use room service - would have been cheaper to use uber eats) overall good,

As an Accor Plus gold member i used the complimentary night to have a staycation at Sofitel Darling Harbour and to watch the Hamilton show at The Star Theater which is only about 15 minutes nice short walk from the hotel. My wife and I had stayed there a few times over the last few years.The services of the hotel are always 5 stars in particular the staff at the check-in counter, the staff handling our check-in of this stay was very polite and exceptionally helpful. We got an upgrade to the Darling Harbour view and a late check out which made our stay even more enjoyable. We had breakfast at Atelier, it was serving buffet breakfast. The restaurant was not busy at all, I ordered a sunny sided egg which was a disappointment. It took 15 minutes for the egg to arrived and was delivered to my table by a senior staff in a suit, the egg was sunny sided but the underside was badly burnt and egg white on the sunny side was shrivel together. I expect the senior staff would have noticed the appearance of the egg and send it back to the chef but it didn't happen. For a 5 stars hotel I hope this would not happen again to anyone.

The room was great, it was on a low floor after we had asked for a high floor, which meant it was noisy with things happening outside, but the room, the bath and view were still excellent.

From the moment of arrival, welcomed by the staff at the door all the way through to reception. Nothing was too difficult for the staff. Helpful throughout.

We had our complimentary night at the Sofitel where we took the opportunity to see the nearby show of Hamilton. Pleasantly surprised to receive an upgrade on our arrival and the room was ready two hours before check in time! We enjoyed a very pleasant stay had a drink in the bar where staff were great and also had breakfast which was excellent and staff once again pleasant and efficient. Laura checked us out the next morning - as is usual Accor were great. Thanks.

Thank you for adjusting our request for darling harbour view of the fireworks. It was very meaningful for my son.

The Sofitel is handy to the CBD shopping as well as Theaters and Restaurants.

The staff you very welcoming, polite and courteous. Always willing to help.

Stopped on our way to gold coast, excellent check in, valet service good , bags delivered with a smile, very clean and roomy room, with the ability to walk into heart of sydney and variety of restuarants. ,

Was celebrating our wedding that weekend and decided to treat the wife with a spectacular stay in Sofitel Darling Harbour - also because we cant go anywhere! The wife loves the bath overlooking the harbour so we obviously had to book a room with a view ! The Sofitel team was extremely attentive to our requests and were on top of it, even gave me a courtesy call and SMS to ensure I was well taken care prior to my arrival. The SMS service was really good, I was able to check when my room was ready so I would make my way to the hotel. I was offered a refreshing drink while waiting to check in - love this ! Not many hotels do this these days and its a refreshing welcome ! Definitely makes you feel special! Shout out to Francisco for taking care of our special requests so well (or my wife's!) she was definitely over the moon with the Junior Suite room overlooking Darling Harbour with the beautiful bathtub! The Club Lounge was impeccable with good service and view. Highly recommended to stay at Sofitel, especially if you are celebrating a special occasion, its definitely worthwhile!

Due toaccessing a free ight through Advantage plus via the phone the online operator decided to give me 2 separate bookings. I should have questioned this as I found it meant 2 separate rooms over the 2 nights, not what my family had in mind at all! While other staff "ummed and aahed" Renato, a duty manager cut through the issue by ensuring we would be in one room for both nights at the standard of the paid night. This saved a degree of angst and allowed us to enjoy the trip and the hotel as we expected we would. All other aspects of the hotels operation were at the normal, high standard of Sofitel and it continues to be our families hotel of choice when in Sydney.

Comfy and well set up rooms, service was excellent Check in and check out were easy and the staff are all very helpful and willing to accomodate very specific requests. Great food as well and excellent views

This is the second stay for us here. The last time, we were so impressed that I declared to my family and friends that it is my favourite Accor hotel I have stayed in so far. This time, I found our stay to be somewhat underwhelming. The rooms are lovely and neat, however the checkin and checkout staff we encountered were not interested in any conversation at all. Felt like I was talking to a brick wall. Before arriving at the hotel, I contacted guest services about booking for breakfast, which we did, and how my son and I were coming to Sydney on an adventure as my son had raised a lot of money for a charity. This was the reason for this getaway, to reward my son for his amazing efforts. Guest services asked for his name via email before checkin, which I thought was lovely as I knew the hotel always goes above and beyond to make guests feel welcome. Unfortunately, there was no mention about my son and his efforts, which I thought they would mention at checkin. Small things like this make guests feel valued. While I do like the hotel, I am more inclined to try a different property in Sydney next time to compare the service. The concierge and bell staff were fantastic, so too the staff at breakfast.

Overrated - Breakfast was pretty poor and low in quality. I expected too much for a 5* hotel. Infinity pool is too small. Location is great. I might check in for a night but not longer than that. But staff are pretty helpful and very nice.