Sofitel Sydney Darling Harbour

Accor gold member no upgrade given even when rooms still available for booking. Receptionist did not listen to request to have room changed to a king rather than 2 doubles. Only interested in getting credit card details. Room was very noisy from traffic which for a modern expensive hotel is unacceptable. Room had a banging noise all night from inside wall. Accor survey completed but with no response from any one. Looks like an email to CEO Sarah is only way to Get a respnce

I booked the hotel via the Accor website a few weeks prior to our arrival. I paid $365 in advance on my credit card for one night with breakfast. The hotel is ok but nothing special given the price. The location at darling harbour is not good as the area has sen better days. The shopping centre and restaurant precinct was looking tired and many places shut down. It is a fair walk with no Shaw to get to the nicer parts of Sydney like The Rocks and Opera House. The breakfast was very average with not much selection. My husband was on the phone when we were shown to the table and when he tried to join us a staff member treated him with suspicion, following him to the table to ensure he had paid for breakfast! The worst part of the experience was after leaving the hotel I was charged $10 on my credit card and then later another $9 a few days later. No receipt was issued. I queried the amounts and received a response about a week later stating the $10 was a credit card transaction fee and the other $9 was because the room rate was $9 more than what I paid. All this seems very strange considering I paid the quoted room on my card weeks before arriving and the receipt stated $0 to pay. The management are very slow and unhelpful in resolving this and I get the impression they make up anything and keep you waiting for a response to scan money out of customers in the hope this will cause them to just give up on resolving the matter. I work I. The travel industry and will not ever recommend the Sofitel brand after this. There are many nicer places to stay in Sydney where customers are treated with respect.

Had another relaxing beautiful stay at the Sofitel Darling Harbour . Thank to all the staff. So genuine, professional and friendly 🙌👍

As alway, fantastic facility and attentive staff.

Very nice picturesque location. Very lovely staff and a very nice breakfast for both nights we stayed. Would definitely recommend for someone wanting to stay in Darling Harbour.