Sofitel Sydney Darling Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 10,033 reviews

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Sofitel Sydney Darling Harbour, 12 Darling Drive, 2000 SYDNEY, Australia

Description

Hotel extras

  • An iconic hotel located in vibrant Darling Harbour

  • 590 spacious rooms and suites with breathtaking views and floor-to-ceiling windows

  • Sweeping views from our top floor Club Millésime

  • Vibrant Waterside sophistication in our three bars and restaurant

  • Signature infinity pool

Our accommodation(s)

Hotel location

Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour, 12 Darling Drive
2000 SYDNEY
Australia

GPS:-33.872908, 151.198704

Telephone
Fax +61 2 8388 8868

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  10,033 reviews

Customer review rating 3.0/5

Manfred M. Business - Confirmed reviews ALL

Average, no wow effect.

Customer review rating 4.0/5

Larissa M. Families - Confirmed reviews ALL

We enjoyed a wonderful stay at the Sofitel Sydney Darling Harbour. Everything was great except for an error made by the reservations team that we do not know why this occured. I rang reservations 3 times and was promised an upgrade to an accesible room for my mother who uses a wheelchair and needs rails etc. We went to check in at Club Millesmie only to be told that this wasn't possible as another guest was already in there. We accepted another room and hotel credit of $75 as compensation and to be shifted to the accesible room the day after. Was quite inconvienient having to change rooms and the new room was not serviced properly or had amenities and no turndown service either. I had to request several things from the concierge through whatsapp. The airconditiong system also was terrible and both rooms not cool enough. Also, charging $89 per day for valet parking is far too expensive.

Bonjour Ms. M., Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay overall. However, we apologize for the inconvenience caused by the reservation error and the issues with room service and air conditioning. Your feedback is invaluable, and we will ensure it is taken into consideration for future improvements. Sincerely, Sofitel Sydney Darling Harbour

Customer review rating 4.5/5

Jonathan N. W. Business - Confirmed reviews ALL

Only issue was check in process was very slow, got redirected to an ipad machine but that did not work so sent back to the line again. But not a major inconvenience.

Bonjour Mr. W., Thank you for your feedback. We are pleased to hear you had a comfortable stay. We appreciate your patience regarding the check-in process and will consider your comments for future improvements. Sofitel Sydney Darling Harbour

Customer review rating 2.5/5

Sharon B. Business - Confirmed reviews ALL

I rang sofitel after having my booking cancelled so I rebooked for 2 double beds like last year staying with another staff member, when we got there they said only had 1 bed so had to sleep with staff member with a pillow in the centre. I asked if I could give work credit card number was not allowed so had to use my own credit card. Very unhappy with service we have been staying there every year for the trade fair. I won't be staying again

Customer review rating 3.5/5

Yun Z. Solo - Confirmed reviews ALL

The hotel’s hardware facilities are good, but the service needs to be improved. My booking was a third-party one without member benefits. However, the receptionist made a mistake and directly asked me to check in at the lounge, which made me mistakenly think I could use the lounge service. As a result, I was charged for breakfast without prior notice. There seemed to be a problem with the air conditioner in the room. I asked the engineering staff to come and check at 10:30, but they arrived half an hour early and apparently entered the room directly without knocking. The hairdryer in the room and the ones in the changing room next to the 4th-floor swimming pool were also broken. Nevertheless, I would still like to thank the duty manager Lolita and her colleagues for solving the problems in a timely manner.

Other web-users rate our hotel

  • 2,661 reviews 9.4/10 Location
  • 4,738 reviews 8/10 Room
  • 5,193 reviews 7.8/10 Service
  • 34 reviews 7.7/10 WiFi
  • 1,218 reviews 8.6/10 Vibe
  • 1,046 reviews 7.6/10 Cleanliness
  • 1,022 reviews 7.7/10 Breakfast
  • 779 reviews 5.3/10 Value

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