Sofitel Sydney Darling Harbour Hotel 5 stars

I was redirected to the Sofitel Darling Harbour as part of Sydney’s Covid restrictions , and this proved to be a wonderful change! I was recovering from surgery and needed peace and quiet, and that is what I got. Management even phoned to see if I wanted absolutely no one ( including staff) knocking on my door so I could rest more. That wasn’t necessary, and I loved having room service served by smiling and impeccably groomed staff. I didn’t want to leave!

The rooms really small for the price. No-one answer the phone for room service. We were right near the lifts, where a lady and her mobile phone photographer took photos for hours. The pool was freezing, not heated. We couldn't eat vegan and gluten free. And we saw a couple having sex in one of the windows that looked onto Darling harbour. They were right on the window looking onto everyone passing by.

The stay, the staff, the covid practice, the room, the view, the comfort were all perfect. Let down by the food & the cost of it.

Very good

I love this hotel. Faultless. Sadly, Club Millesime got closed during our stay but the staff were so good and making it up to us in every way they could

We received a room upgrade on check-in and a small gift for our anniversary. For dinner we dined at Atelier and were treated like royalty. When we returned to our room we realised the TV didn't work and was frozen to the home page. A call to the front desk resulted in Max attending our room and trying to rectify the problem with the TV. Unable to do so we were changed to another room and upgraded again to a Prestige Suite. The room was absolutely wonderful- one of the best we've stayed in around the world. We would like to thank Max for everything he did for us and all the other great staff at the hotel. We enjoyed it so much we stayed an extra 2 days.

We stayed at the Sofitel Darling harbor and couldn't find fault with any of our experience. The beds are divine as are the pillows, doona, bathroom and all facilities in the room.

We had an amazing stay recently at Sofitel. The hotel and room was awesome as always. Our time spent in Club Millesime was amazing and staff member Elmo made our experience so special "Merci".

Well stay

We stayed as a family of four in a room overlooking the harbour. It was a delight until checkout where we had to fight for a refund on the breakfast which we were unable to have with the area closed due to COVID. They did not communicate that you could have breakfast in the room and by that time we had checked out.

Although our show was cancelled due to Covid restrictions our stay at the Sofitel was still a great break. The service was great and as covid-safe as possible.

We had a beautiful experience at the Sofitel Sydney, in every way. Located in a top spot, the hotel is beautiful, the staff went over and above to help me in all my needs. Overall an excellent stay, looking forward to going back again

Stopped on our way to gold coast, excellent check in, valet service good , bags delivered with a smile, very clean and roomy room, with the ability to walk into heart of sydney and variety of restuarants. ,

Was celebrating our wedding that weekend and decided to treat the wife with a spectacular stay in Sofitel Darling Harbour - also because we cant go anywhere! The wife loves the bath overlooking the harbour so we obviously had to book a room with a view ! The Sofitel team was extremely attentive to our requests and were on top of it, even gave me a courtesy call and SMS to ensure I was well taken care prior to my arrival. The SMS service was really good, I was able to check when my room was ready so I would make my way to the hotel. I was offered a refreshing drink while waiting to check in - love this ! Not many hotels do this these days and its a refreshing welcome ! Definitely makes you feel special! Shout out to Francisco for taking care of our special requests so well (or my wife's!) she was definitely over the moon with the Junior Suite room overlooking Darling Harbour with the beautiful bathtub! The Club Lounge was impeccable with good service and view. Highly recommended to stay at Sofitel, especially if you are celebrating a special occasion, its definitely worthwhile!

Due toaccessing a free ight through Advantage plus via the phone the online operator decided to give me 2 separate bookings. I should have questioned this as I found it meant 2 separate rooms over the 2 nights, not what my family had in mind at all! While other staff "ummed and aahed" Renato, a duty manager cut through the issue by ensuring we would be in one room for both nights at the standard of the paid night. This saved a degree of angst and allowed us to enjoy the trip and the hotel as we expected we would. All other aspects of the hotels operation were at the normal, high standard of Sofitel and it continues to be our families hotel of choice when in Sydney.