Sofitel Sydney Darling Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 10,218 reviews

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Description

Hotel extras

  • An iconic hotel located in vibrant Darling Harbour

  • 590 spacious rooms and suites with breathtaking views and floor-to-ceiling windows

  • Sweeping views from our top floor Club Millésime

  • Vibrant Waterside sophistication in our three bars and restaurant

  • Signature infinity pool

Our accommodation(s)

Hotel location

Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour, 12 Darling Drive
2000 SYDNEY
Australia

GPS:-33.872908, 151.198704

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  10,218 reviews

Customer review rating 4.5/5

Deidre J. H. Friends - Confirmed reviews ALL

Staff were professional, kind and knowledgeable.

Bonjour Ms. H., Thank you for your kind feedback regarding your stay. We are pleased to hear that you found our rooms to be well-equipped and our staff to be professional and knowledgeable. Warm Regards, Sofitel Sydney Darling Harbour

Customer review rating 5.0/5

Nadine J. Business - Confirmed reviews ALL

Amazing hotel. I had such a lovely stay at your hotel. The reception person checking me in was wonderful, as were all the other staff and service. Can't wait to come back. Thank you.

Bonjour Ms. J., Thank you for your kind words regarding your recent stay. We are delighted to hear that our team provided you with wonderful service and contributed to your enjoyable experience. We look forward to welcoming you back in the future. Warm Regards, Sofitel Sydney Darling Harbour

Customer review rating 4.0/5

Richard M. N. Couples - Confirmed reviews ALL

Staff were kind and hospitable throughout. Every aspect of our short stay was top notch.

Bonjour Mr. N., Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff contributed to your enjoyable experience. Warm Regards, Sofitel Sydney Darling Harbour

Customer review rating 5.0/5

Angela L. Families - Confirmed reviews ALL

Great experience. Staff efficient and polite. My daughter and I enjoyed our stay very much.

Bonjour Ms. L., Thank you for your kind words about our location and the views from your room. We are delighted that you and your daughter had a wonderful experience with our staff. Warm Regards, Sofitel Sydney Darling Harbour

Customer review rating 3.5/5

Hassan I. Families - Confirmed reviews ALL

Excellent hotel , great location however staff needs a bit of a training When I checked in at 20:00 only 2 check in counters were open and both of the staff members were occupied , there was a queue and despite being a member no Accor priority counter was being followed and people were just being checked in one after another When my turn came the check in lady had little knowledge and didn’t explain much about the stuff , she looked more a trainee rather than a proper staff member. She looked very confused and I was charged twice on my card and when I asked why , as obviously one amount was for the stay and the second one was quite low I assumed it was for card surcharge however she had no explanation 2 days later my card transaction of hotel price was updated with card surcharge amount as well and I had to get back to the hotel to clarify this issue I identified an issue in the room lightning and reported it immediately upon check in via WhatsApp however the staff member only came in next morning The breakfast options and staff was excellent Spotless and great view from the room I would for sure stay here again

Bonjour Mr. I., Thank you for taking the time to share your feedback and for your loyalty as an ALL Accor Gold member. We are pleased to hear that you enjoyed the breakfast, the views, and overall cleanliness of the hotel. However, we regret that certain aspects of your stay did not meet your expectations, particularly your check-in experience and the billing concern you encountered. We look forward to having the pleasure of welcoming you back again soon for a more seamless experience. Warm regards, Laura Eastlake Guest Experience Agent Sofitel Sydney Darling Harbour

Other web-users rate our hotel

  • 2,679 reviews 9.4/10 Location
  • 4,814 reviews 8/10 Room
  • 5,270 reviews 7.8/10 Service
  • 31 reviews 8/10 WiFi
  • 1,253 reviews 8.5/10 Vibe
  • 1,075 reviews 7.7/10 Cleanliness
  • 1,062 reviews 7.7/10 Breakfast
  • 809 reviews 5.7/10 Value

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