Sofitel Sydney Darling Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 9,956 reviews

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Description

Hotel extras

  • An iconic hotel located in vibrant Darling Harbour

  • 590 spacious rooms and suites with breathtaking views and floor-to-ceiling windows

  • Sweeping views from our top floor Club Millésime

  • Vibrant Waterside sophistication in our three bars and restaurant

  • Signature infinity pool

Our accommodation(s)

Hotel location

Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour, 12 Darling Drive
2000 SYDNEY
Australia

GPS:-33.872908, 151.198704

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  9,956 reviews

TripAdvisor Rating  4.4/5  3,053 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Simon C. Couples - Confirmed reviews ALL

Fantastic stay, amazing room &views, Club Millesime and staff service was excellent.

Bonjour Mr. C., Thank you for your wonderful feedback regarding your stay. We are delighted to hear that you enjoyed the room, views, and service at Club Millesime. Sofitel Sydney Darling Harbour

Customer review rating 3.5/5

Jefferey M. Couples - Confirmed reviews ALL

Generally was enjoyable but the breakfast staff communication is very difficult in speaking & understanding English

Customer review rating 2.5/5

Angelica C. P. Families - Confirmed reviews ALL

Location is amazing. Staff were helpful and most were warm and friendly. Easy check-in (although late) and check-out process. Issues we’ve encountered: - check-in was supposed to be 3pm but our room was ready only by around 3:36pm (minor issue) - ordered chocolate strawberries and requested for child’s amenity kit upon arrival but this came only around 4pm (strawberries) and 6pm (kids amenity kit) after several ff ups. - we were told kids are not allowed in the lounge in the evening so requested Apero Chic to be delivered to the room - THIS NEVER CAME. Followed this up on WhatsApp around 7:30pm and Guest Services team only replied around 9:14pm. Almost 2 hrs after my message.

Customer review rating 5.0/5

Gavin W. Business - Confirmed reviews ALL

Loved walking across the lane to the convention centre. So combined a bit of luxury with pragmatism. Also great to bring my team to a thank you dinner at Atelier restaurant.

Bonjour Mr. W., Thank you for your kind words regarding our prime location and the dining experience at Atelier restaurant. We are delighted that you enjoyed your stay and found it both luxurious and practical for your conference needs. Sofitel Sydney Darling Harbour

Customer review rating 1.5/5

Anna H. Couples - Confirmed reviews ALL

We were really underwhelmed with the Sofitel Darling Harbour. From the moment we arrived. We checked in at 3 after waiting in the driveway for 25 mins in our car. There were not enough staff helping with the valet service. We went to the pool which was full of children screaming and jumping. Not a relaxing / adult environment. There was a long queue at the pool bar and only 1 menu, which everyone had to share. Completely ridiculous. There was a pitiful selection of bar snacks. The plastic glasses were horrible, and I understand you can't have glass in the pool area - but it might be time for some nicer plastic ones. You can get some lovely ones now. The room we had was nice and the bed very comfortable, but the air con was not working properly. We had dinner at Atelier. It was the best steak we have had a for ages. Very nice. Breakfast was not good. All of the bacon had run out by 9:15 when we arrived and wasn't replenished in the time we were there which was about 30 mins. We have stayed recently at the W and honestly - the customer service, quality, attention to detail, thoughtfulness of guest experience was in an entirely different league. Sorry, but Sofitel Darling Harbour is very disappointing.

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Other web-users rate our hotel

  • 2,678 reviews 9.4/10 Location
  • 4,768 reviews 8/10 Room
  • 5,182 reviews 8/10 Service
  • 37 reviews 7.8/10 WiFi
  • 1,232 reviews 8.7/10 Vibe
  • 1,048 reviews 7.6/10 Cleanliness
  • 1,011 reviews 7.9/10 Breakfast
  • 784 reviews 5.4/10 Value

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