Sofitel Sydney Darling Harbour Hotel 5 stars

Customer review rating 4.6/5 22,966 reviews
Sofitel Sydney Darling Harbour
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Hotel extras

  • An iconic hotel located in vibrant Darling Harbour

  • 590 stylish rooms and suites with breathtaking views

  • Sweeping views from our top floor club Millesime

  • Vibrant Waterside sophistication in our three bars and restaurant

  • Signature infinity pool

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY KINGSFORDPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Boat excursions (Nearby)
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour
12 Darling Drive
2000 Sydney, Australia
2000
sydney
australia

Tel: +61283888888

Fax: (+61)2/83888868

Contact email

Check-in from 15h00

Check out up to 11h00

  • LIGHT RAIL :   L1 CONVENTION

  • By plane

    SYDNEY KINGSFORD At 7.3km / 4.54 miles - Shuttle paying

  • By train

    CENTRAL STATION At 1.7km / 1.06 miles

GPS :-33.872908, 151.198704

Our accommodations

Give your Sydney journey a sophisticated setting by choosing a beautiful harbour-side haven from 590 luxurious rooms, including 35 lavish suites. Spread over 35 floors enjoy the latest technology and contemporary décor with chic French touches.

Accessible room

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 2 Double Size Beds

  • Max. number of persons: 3
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, 1 King Size Bed, Corner Room

  • Max. number of persons: 2
  • Area: From 35
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 1 King Size Bed, Darling Harbour View

  • Max. number of persons: 3
  • Area: From 35
  • Views: Harbour view, City side, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 2 Double Size Beds, Darling Harbour View

  • Max. number of persons: 3
  • Area: From 35
  • Views: City side, Historic side view, Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, 1 King Size Bed, Corner Room, Darling Harbour View

  • Max. number of persons: 2
  • Area: From 36
  • Views: Historic side view, Harbour view, City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, Club Millésime Access, 1 King Size Bed, Corner Room

  • Max. number of persons: 2
  • Area: From 35
  • Views: City side, Historic side view, Harbour view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, Club Millésime Access, 1 King Size Bed, Darling Harbour View

  • Max. number of persons: 2
  • Area: From 35
  • Views: Harbour view, City side, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, Club Millésime Access, 2 Double Size Beds, Darling Harbour View

  • Max. number of persons: 3
  • Area: From 35
  • Views: City side, Historic side view, Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

JUNIOR SUITE, Club Millésime Access, 1 King Size Bed, Darling Harbour View

  • Max. number of persons: 2
  • Area: From 53
  • Views: Harbour view, City side, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

PRESTIGE SUITE, Club Millésime Access, 1 King Size Bed, Separate Living Room, Darling Harbour

  • Max. number of persons: 2
  • Area: From 74
  • Views: Harbour view, City side, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

BELLERIVE SUITE, CLUB Millésime Access, 1 King Size Bed, Separate Living and Dining, Top Floor

  • Max. number of persons: 2
  • Area: From 112
  • Views: City side, Historic side view, Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

ATELIER BY SOFITEL

Type of cuisine: French

Indulge your senses with a unique dining experience overlooking Darling Harbour. Discover a French inspired grill combining flavours of the South of France with locally sourced produce. Bon appetit!

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHAMPAGNE BAR

Photo non contractuelle / Strictly non binding

Experience unbridled joie de vivre at Champagne Bar! Savour the world's finest champagne, vintage cuvees and exclusive bottles or premium cocktails prepared by skilful mixologists, with the breathtaking harbour view.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ESPRIT NOIR BAR

Photo non contractuelle / Strictly non binding

Esprit Noir bar is the place for stimulating conversations or micro meetings or simply sitting back and relaxing. Enjoy high tea or get in the evening mood over finely crafted mixed drinks at the Apero Chic cocktail hour

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE RIVAGE POOL BAR

Photo non contractuelle / Strictly non binding

Le Rivage the shore is a piece of the Riviera and a serene Mediterranean escape in the heart of Sydney The pool bar offers inventive cocktails along with premium Champagnes and wines as well as tempting morsels. The bar is closed during winter.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 500

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Sofitel Sydney Darling Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

22,966 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,081 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

You’re very welcome!

TripAdvisor rating 4.5/5

damien952 Business - 21/02/2020 TripAdvisor review

Having stayed at most 5 star establishments in the past 15 years never have I felt so we one’d, relaxed and impressed. I look forward to reciprocal loyalty ahead. Well done Accor and Sofitel darling H

Overall good experience

Customer review rating 4.6/5

Nathan Z. Couples - 19/02/2020 Confirmed reviews ALL

Until I received an email indicating that I was charged for breakfest for two which we did not have on Sunda morning. Come on guys can do better than this. I look forword to the resolution of this matter before taking it further.

Good location, great service

Customer review rating 4.6/5

Karli Families - 19/02/2020 Confirmed reviews ALL

Staff were super accommodating. We had a two night stay and it was pouring down rain the whole time. But we weren't far to undercover shops and there were plenty of areas in the hotel to explore.

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Magill Guest Services Executive Sofitel Sydney Darling Harbour

Relaxing, comfortable Stay

Customer review rating 4.6/5

Kellie G. Families - 19/02/2020 Confirmed reviews ALL

From the check in to check out our stay was perfect. Polite staff, beautiful rooms and great location. Can't wait to come back!

Bonjour Kellie G., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Magill Guest Services Executive Sofitel Sydney Darling Harbour

Great location, well trained staff, best ever breakfast, spotless rooms

Customer review rating 4.6/5

Linda Families - 19/02/2020 Confirmed reviews ALL

I brought my family to stay at the Sofitel Darling Harbour for my 70th Birthday. I have really enjoyed staying there in the past and wanted my daughters, son in law and grandsons to experience it also. We were not disappointed!

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Magill Guest Services Executive Sofitel Sydney Darling Harbour

Great Stay

Customer review rating 4.6/5

Ellen A. Couples - 19/02/2020 Confirmed reviews ALL

Enjoyed the weekend, great service. Very polite staff, extremely clean and beautiful

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Magill Guest Services Executive Sofitel Sydney Darling Harbour

Great location with excellent amenities

Customer review rating 4.6/5

Ken D. Couples - 19/02/2020 Confirmed reviews ALL

Very enjoyable stay from the experience on arrival to checkout. Only slight issue was a rollaway bed in the room on our arrival which sort of dampened the wow factor on entering the room however this was quickly removed

Bonjour Ken D., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Magill Guest Services Executive Sofitel Sydney Darling Harbour

Short Stay

Customer review rating 4.6/5

Robbie Families - 19/02/2020 Confirmed reviews ALL

Wonderful room with excellent views. The club facilities were very good.

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, T. Magill Guest Services Executive Sofitel Sydney Darling Harbour

Lovely weekend away

Customer review rating 4.6/5

Emily Couples - 19/02/2020 Confirmed reviews ALL

We had a lovely time staying at the Sofitel Darling Harbour. Staff were friendly and helpful, food at the restaurants were delicious. Saturday night we had a drink at the Champagne Bar and watched the 9pm fireworks. Only disappointing thing was the different standards of service over breakfast. We were seated at a row of 4 x 2 pax tables, tables next to us were asked if they'd like coffee or tea, we never got asked once. Understand we could easily get the tea/coffee ourselves, but when we heard the table next to us got asked 3 times and we weren't, we felt a little left out. Besides the little feedback, it was a truly relaxing weekend for us.

Bonjour, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Darling Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Magill Guest Services Executive Sofitel Sydney Darling Harbour

Good Stay

Customer review rating 4.6/5

Koady W. Couples - 19/02/2020 Confirmed reviews ALL

Started off bumpy with a relocation of rooms. Slightly irritated it took so long for rooms to be fixed around. Once placed in our actual rooms, our stay was a delight. Food at the restaurant was spectacular (as always). We will be back again!

Bonjour Koady W, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Darling Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Magill Guest Services Executive Sofitel Sydney Darling Harbour

Beautiful room, fantastic stay!

Customer review rating 4.6/5

Ailsa Couples - 19/02/2020 Confirmed reviews ALL

We spent my husbands significant birthday at the Sofitel Darling Harbour and were delighted that the hotel exceeded our expectations - the room was stunning and the staff and service was outstanding.

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Magill Guest Services Executive Sofitel Sydney Darling Harbour

Best service I have experienced in Australia

Customer review rating 4.6/5

Gabriel S. Families - 19/02/2020 Confirmed reviews ALL

Coming from overseas I have been very disappointed with every single hotel I have stayed in Australia mostly because of poor service but sometimes because 5 stars seems to not mean the same. That is until my recent trip to the Sofitel in Darling Harbour. I am not kidding when I say I’ve had the best experience and all staff were amazing and helpful. The hotel is very new and luxurious and the pool is amazing. Highly recommended. I hope you keep this up for a long time.

Bonjour Gabriel T., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Magill Guest Services Executive Sofitel Sydney Darling Harbour

Fantastic View excellent Service

Customer review rating 4.6/5

Derek A. G. Couples - 19/02/2020 Confirmed reviews ALL

The staff in the Millesme Club lounge are fantastic and the service is second to none. From the moment we checked in to the moment we left it was first class, by far and away the best hotel service in Sydney. One thing that could be improved upon is topping the mini bar up on a daily basis.

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Magill Guest Services Executive Sofitel Sydney Darling Harbour

Great stay!

Customer review rating 4.6/5

Robert Couples - 19/02/2020 Confirmed reviews ALL

We had a lovely weekend in Sydney- great room and hotel. The atelier restaurant was disappointing but that was the only glitch in an otherwise perfect stay

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Magill Guest Services Executive Sofitel Sydney Darling Harbour

Brilliant View Fabulous Service

TripAdvisor rating 4.5/5

Derek G 19/02/2020 TripAdvisor review

From the moment we arrived to when we left the service level was exceptional - probably the best of any hotel in Australia - the lounge on level 35 is fabulous, excellent service and great food well worth the extra to stay at this level. We will be back again.

Disappointed

Customer review rating 4.6/5

Darren S. Couples - 18/02/2020 Confirmed reviews ALL

Found service poor and phone manner very poor and arrogant and not willing to help. Front service desk staff stand offish Very disappointed it was meant a special weekend where I was going propose but didnt as I felt that it wasn't special how it should be

Good staff

Customer review rating 4.6/5

Sandra Business - 18/02/2020 Confirmed reviews ALL

Relaxing , comfortable and personal.

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Magill Guest Services Executive Sofitel Sydney Darling Harbour

Noisy pipes, kept getting woken up in morning

Customer review rating 4.6/5

Anonymous Business - 18/02/2020 Confirmed reviews ALL

Noisy pipes from other people's showers. Alarm clock was set by previous occupant. Room service need to check that alarms have been turned off before new occupant TV was in extremley weird position. You cant comfortably watch tv when in bed.

Customer review rating 4.6/5

Anonymous Families - 18/02/2020 Confirmed reviews ALL

excellent property

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Magill Guest Services Executive Sofitel Sydney Darling Harbour

Maybe next time......

Customer review rating 4.6/5

Simon Families - 18/02/2020 Confirmed reviews ALL

The Sofitel hotel chain sets very high standards, and many other hotels try to emulate it. Staying in many types of hotels for work and leisure, i can say I’ve experienced it all. My stay at the Sofitel was great, Sofitel Darling Harbour was excellent, decor in the room classy, quietly sophisticated. My “end to end” experience was somehow soured, when at the foyer, with our bags in hand, clearly about to check in, was ignored by the font of house staff. Sure, it was an busy afternoon, Valentine’s Day, The staff’s attention was focused on caucasian customers, meanwhile, i’m trying to initiate eye contact, just to get a simple smile from them,but was disappointed. Sadly, it was the same upon checking out. Maybe next time.....

Bonjour Simon, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Francisco Cervantes Guest Service Manager Sofitel Sydney Darling Harbour
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