Sofitel Sydney Darling Harbour Hotel 5 stars

Enjoyed the weekend, great service. Very polite staff, extremely clean and beautiful

Very enjoyable stay from the experience on arrival to checkout. Only slight issue was a rollaway bed in the room on our arrival which sort of dampened the wow factor on entering the room however this was quickly removed

Wonderful room with excellent views. The club facilities were very good.

We had a lovely time staying at the Sofitel Darling Harbour. Staff were friendly and helpful, food at the restaurants were delicious. Saturday night we had a drink at the Champagne Bar and watched the 9pm fireworks. Only disappointing thing was the different standards of service over breakfast. We were seated at a row of 4 x 2 pax tables, tables next to us were asked if they'd like coffee or tea, we never got asked once. Understand we could easily get the tea/coffee ourselves, but when we heard the table next to us got asked 3 times and we weren't, we felt a little left out. Besides the little feedback, it was a truly relaxing weekend for us.

Started off bumpy with a relocation of rooms. Slightly irritated it took so long for rooms to be fixed around. Once placed in our actual rooms, our stay was a delight. Food at the restaurant was spectacular (as always). We will be back again!

We spent my husbands significant birthday at the Sofitel Darling Harbour and were delighted that the hotel exceeded our expectations - the room was stunning and the staff and service was outstanding.

Coming from overseas I have been very disappointed with every single hotel I have stayed in Australia mostly because of poor service but sometimes because 5 stars seems to not mean the same. That is until my recent trip to the Sofitel in Darling Harbour. I am not kidding when I say I’ve had the best experience and all staff were amazing and helpful. The hotel is very new and luxurious and the pool is amazing. Highly recommended. I hope you keep this up for a long time.

The staff in the Millesme Club lounge are fantastic and the service is second to none. From the moment we checked in to the moment we left it was first class, by far and away the best hotel service in Sydney. One thing that could be improved upon is topping the mini bar up on a daily basis.

We had a lovely weekend in Sydney- great room and hotel. The atelier restaurant was disappointing but that was the only glitch in an otherwise perfect stay

From the moment we arrived to when we left the service level was exceptional - probably the best of any hotel in Australia - the lounge on level 35 is fabulous, excellent service and great food well worth the extra to stay at this level. We will be back again.

Found service poor and phone manner very poor and arrogant and not willing to help. Front service desk staff stand offish Very disappointed it was meant a special weekend where I was going propose but didnt as I felt that it wasn't special how it should be

Relaxing , comfortable and personal.

Noisy pipes from other people's showers. Alarm clock was set by previous occupant. Room service need to check that alarms have been turned off before new occupant TV was in extremley weird position. You cant comfortably watch tv when in bed.

excellent property

The Sofitel hotel chain sets very high standards, and many other hotels try to emulate it. Staying in many types of hotels for work and leisure, i can say I’ve experienced it all. My stay at the Sofitel was great, Sofitel Darling Harbour was excellent, decor in the room classy, quietly sophisticated. My “end to end” experience was somehow soured, when at the foyer, with our bags in hand, clearly about to check in, was ignored by the font of house staff. Sure, it was an busy afternoon, Valentine’s Day, The staff’s attention was focused on caucasian customers, meanwhile, i’m trying to initiate eye contact, just to get a simple smile from them,but was disappointed. Sadly, it was the same upon checking out. Maybe next time.....