Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 5,954 reviews

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Description

Hotel extras

  • An iconic hotel located in vibrant Darling Harbour

  • 590 spacious rooms and suites with breathtaking views and floor-to-ceiling windows

  • Sweeping views from our top floor club Millesime

  • Vibrant Waterside sophistication in our three bars and restaurant

  • Signature infinity pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour, 12 Darling Drive, 2000 Sydney, Australia
2000 SYDNEY
Australia

  • LIGHT RAIL:  L1 CONVENTION

  • By plane

    SYDNEY KINGSFORD At 7.3km / 4.54 miles - Shuttle paying

  • By train

    CENTRAL STATION At 1.7km / 1.06 miles

GPS:-33.872908, 151.198704

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce. Bon appétit!

Our accommodation(s)

Give your Sydney journey a sophisticated setting by choosing a beautiful harbour-side haven from 590 luxurious rooms, including 35 lavish suites. Spread over 35 floors enjoy the latest technology and contemporary décor with chic French touches.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  5,954 reviews

TripAdvisor Rating  4.5/5  2,607 reviews

Certificate of excellence 2022

The people make the place!

TripAdvisor rating 5.0/5

357vinur TripAdvisor review

My favourite place to stay in Sydney! The executive lounge staff are faultless - Phuong is amazing as always! Mitchell, Tien, Wayne - absolute legends! Special mention to the newest addition to the exec staff - Titan! Love his vibe, personality & character! Have meant him once - feel like I have known him forever! Can not recommend this team enough!

Back to Normal

TripAdvisor rating 5.0/5

665garyl TripAdvisor review

I have had the pleasure to stay twice this month and it is great to have the hotel returning to normality after a long two and a half years. It may seem small, but to be greeted in Club Millesime to check in was greatly appreciated. The friendly greetings and the service from the staff, to the cleanliness of the hotel is a credit to the Accor brand. They recognised my Platinum Status and the benefits that came with it. I would like to highlight the staff in Club Millesime who provided outstanding service during our stay and made us feel as valued Platinum members. Nothing was too much to ask and we really enjoyed our stay. Congratulations on your new role and I hope Accor remains the leading hotel brand, not only in Australia but the whole Asia Pacific.

Bonjour 665garyl, Thank you for your loyalty. I appreciate your kind words and are so pleased you enjoyed your stay. We hope to see you again soon. Kind regards, Greg Brady - General Manager

Location

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

We are repeat Accor customers and have recommended it to friends and felt the dining room had become very tired and the food was disappointing. Consideration should be given to an upgrade.

Bonjour Barbara , We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. Good and bad feedback are equally appreciated and provide us with the opportunity to reflect on areas of improvement. It is quite disappointing and surprising to hear the negative feedback as our Executive Chef and team constantly strive to provide an exceptional experience and we are sincerely sorry we have missed the mark on this occasion. Rest assured, the feedback provided will be shared with the Restaurant Manager and Executive Chef to ensure we consistently deliver upon our dinners expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Komadina Guest Experience Executive Sofitel Sydney Darling Harbour

Good location but overpriced

Customer review rating 3.0/5

Terry Families - Confirmed reviews ALL

Impossible get a lift at 11am as everyone else was checking out. Took over 20 minutes. Not value for money. Superior room was very ordinary for the price.

Bonjour Mr G., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I am really sorry that the lifts took longer time than usual and I have followed up with housekeeping failing to set up towels for 3 guests. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mehul Desai Guest Experience Manager Sofitel Sydney Darling Harbour

Excellent location, friendly staff, great gym and pool.

Customer review rating 3.5/5

Sharon Families - Confirmed reviews ALL

Beautiful rooms with a magnificent view, Friendly staff, gourmet breakfast, and great location.

Dear Sharon J., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Bear Front Office Manager

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