Sofitel Sydney Darling Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 11,215 reviews

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Sofitel Sydney Darling Harbour, 12 Darling Drive, 12 Darling Drive, 2000 SYDNEY, Australia

Description

Hotel extras

  • An iconic hotel located in vibrant Darling Harbour

  • 590 spacious rooms and suites with breathtaking views and floor-to-ceiling windows

  • Sweeping views from our top floor Club Millésime

  • Vibrant Waterside sophistication in our three bars and restaurant

  • Signature infinity pool

Our accommodation(s)

Hotel location

Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour, 12 Darling Drive, 12 Darling Drive
2000 SYDNEY
Australia

GPS:-33.872908, 151.198704

Telephone
Fax +61 2 8388 8868

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce. Bon appétit!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  11,215 reviews

TripAdvisor Rating  4.5/5  2,929 reviews

Certificate of excellence 2023

Disappointed

TripAdvisor rating 3.0/5

Michael B TripAdvisor review

A bit disappointed with our experience at the Sofitel at Darling Harbour. For one, we were not advised that there was on going construction in front of the hotel, right below our room, and it was quite noisy for the first day. Secondly, the mini bar in our room was checked by an employee half an hour after we had checked in, which seemed rather odd. We returned back home to find that the hotel had charged with use of two items from the mini bar which we had not utilized. We have still to receive a response from the hotel in this regard, and not even an acknowledgement of having received our complaint. So now we are having had to deal with this issue through our credit card company. On a positive note the location is great and very convenient, loved the rooms which were very well maintained and beds are comfortable, though we were unable to regulate the temperature, to cool the room, so found it rather warm and uncomfortable at night as they only provide a comforter and no cover sheet.

Beautiful Hotel

TripAdvisor rating 3.0/5

162ace Couples - TripAdvisor review

My stay was very nice. Breakfast was very nice. So much to choose from. Only issue very noisy due to construction happening outside on Darling Harbour. Could not sleep in.

Customer review rating 3.5/5

David S. Business - Confirmed reviews ALL

I really appreciated the reception area where they were beautiful croissants and quality Coffee and the seating down there was a delightful atmosphere The downside was at 11:30 at night. We were given the wrong hotel room so when we went to one 012 the key didn’t work and there were people insiders. We were banging and knocking trying to get inside. When we were given when we went, one of those didn’t work It may sound self-centred but I would’ve thought a apology bottle of wine or chocolate might’ve been appropriate because nearing midnight it was not a fun experience

Not a Luxury Experience – Huge Disappointment

Customer review rating 2.0/5

Hannah Couples - Confirmed reviews ALL

I don’t normally leave reviews, but after my stay at Sofitel Darling Harbour, I feel compelled to share just how frustrating and underwhelming the experience was. First off, the check-in process was an absolute disaster. Both times we tried to check in (once when we arrived early to drop off our bags, and again when we returned after 3pm), the staff couldn’t even find our booking by my name. I had to pull up our booking on my phone both times to prove that we actually had a reservation. It’s beyond frustrating when you're paying $600 a night for what’s supposed to be a “luxury” stay and the staff can’t even confirm your room without you doing their job for them. Apparently, they were doing staff training, which is fine, but they should’ve informed us ahead of time, rather than leaving us standing there waiting while they tried to sort things out. The windows in our room were absolutely disgusting. We could hardly see out of them, as they were covered in layers of grime. You’d think that for the price, basic things like clean windows would be a given, but no. It wasn’t until the last night of our stay that they were finally cleaned. A hotel of this caliber should have a window cleaner on staff regularly, not just once every few days. To top it off, we were told check-in was at 3pm, but when we showed up early to drop off our bags, we were told to wait for a text when our room was ready. We never received a message, so by 3:45pm, we decided to just turn up at reception again, and still no one communicated with us about what was going on. No updates, no apologies, just complete radio silence. And then, after we checked in, we asked if we could use the pool or spend some time at the bar while waiting for a late flight, but we were told no. So, we were essentially kicked out of the room at 10am with nowhere to go for hours. This is not what you expect from a luxury hotel. To make matters worse, we left a small toiletries bag in the bedside table. The next day, we contacted the hotel to report it, and they assured us they’d investigate. A full week went by with no communication, so my wife had to follow up. Only then did we get an email saying they couldn’t find it. Of course, by that point, it was long gone. It felt like they never even tried to look. For the price we paid, the service was completely underwhelming. The check-in process was a joke, the windows were filthy, and the overall experience was far from luxurious. I honestly didn’t feel like we were on a luxury holiday at all. We won’t be returning, and I strongly advise others to think twice before booking. There are much better options out there for the same price—or less—with far superior service.

Super nice environment

Customer review rating 4.5/5

Dan Business - Confirmed reviews ALL

Great service, room and restaurant

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Other web-users rate our hotel

  • 2,780 reviews 9.3/10 Location
  • 4,966 reviews 8.2/10 Room
  • 5,364 reviews 8.3/10 Service
  • 42 reviews 6.5/10 WiFi
  • 1,202 reviews 7.7/10 Cleanliness
  • 1,189 reviews 8.8/10 Vibe
  • 1,061 reviews 7.8/10 Breakfast
  • 760 reviews 4.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.