Sofitel Sydney Darling Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 10,103 reviews

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Sofitel Sydney Darling Harbour, 12 Darling Drive, 2000 SYDNEY, Australia

Description

Hotel extras

  • An iconic hotel located in vibrant Darling Harbour

  • 590 spacious rooms and suites with breathtaking views and floor-to-ceiling windows

  • Sweeping views from our top floor Club Millésime

  • Vibrant Waterside sophistication in our three bars and restaurant

  • Signature infinity pool

Our accommodation(s)

Hotel location

Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour, 12 Darling Drive
2000 SYDNEY
Australia

GPS:-33.872908, 151.198704

Telephone
Fax +61 2 8388 8868

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  10,103 reviews

TripAdvisor Rating  4.4/5  3,074 reviews

Certificate of excellence 2025

Sofitel – Disappointing

TripAdvisor rating 1.0/5

Dan T TripAdvisor review

This stay highlighted serious operational and leadership failures that are completely inconsistent with a five-star hotel. The Concierge function is fundamentally broken. Staff appeared disengaged, poorly led, and uninterested in assisting guests. No proactive service was offered, no assistance with luggage was provided, and at times no Concierge staff were available at all. This level of indifference is unacceptable at any luxury property. A room change was required due to a malfunctioning air-conditioning unit. Despite this being a hotel-caused issue, it took over an hour to relocate us. When the matter was escalated to the hotel manager, there was no intervention or accountability — only a dismissive response that Concierge was “busy” and that we would need to wait. This response clearly demonstrates a lack of leadership and guest-focused decision-making. The underlying issue is not individual staff but management competence. There is a clear absence of direction, ownership, and service standards. The operation feels unmanaged, with staff left without guidance and guests left without support. At times, the experience bordered on farce rather than luxury hospitality. Finally, the absence of complimentary water in the room reinforces the impression of cost-cutting over guest experience — an odd choice for a brand positioning itself as premium. This property is not delivering a five-star experience in any meaningful way. Until senior management addresses the evident leadership and service failures, this hotel should not be marketed as luxury

Customer review rating 5.0/5

Bernard P. Couples - Confirmed reviews ALL

World class hotel in premium Sydney location close to everything. Love the whole French feel to staying with Sofitel and service was simply outstanding. Club Millesime on level 35 takes you to another world and really made the entire stay super special.

Bonjour Mr. P., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the excellent location and the exceptional service at Club Millesime. It is our pleasure to provide a unique French experience for our guests. We look forward to welcoming you back for another memorable stay. Sofitel Sydney Darling Harbour

Hotels Best Luxury -its Staff!

TripAdvisor rating 5.0/5

Bonnie D TripAdvisor review

The Sofitel brand emphasizes "Cousu Main", which means service from the heart, with a joyful, empathetic, tailored and personal experience. That is EXACTLY what I got during both of my stays there eith EVEEY staff member. The staff who most defines these qualities is a concierge named Ian. It is evident that representing the hotel is his priority. I can only say Bravo, Ian and Bravo, Sofitel for having this kind of staff!!

Bonjour R1623MQbonnied, Thank you for reviewing your stay experience! We appreciate your feedback and your kind comments will be shared with the team with a special mention to Ian. We look forward to welcoming you back! Warmest regards, Robert Gauer Hotel Manager

Customer review rating 4.5/5

Dennis S. Families - Confirmed reviews ALL

Everything you would expect from a 5 star Sofitel. We did arrive late however as a Platinum ALL member the receptionist guided us the 35th floor lounge to check in.

Bonjour Mr. S., Thank you for your kind words regarding our location and services. We appreciate your loyalty as a Platinum ALL member and are pleased that you enjoyed the check-in experience at our lounge. We look forward to welcoming you back soon. Sofitel Sydney Darling Harbour

Customer review rating 5.0/5

Peter L. Couples - Confirmed reviews ALL

This is what a 5 star hotel is all about.it sets the benchmark for other Sofitel hotels in this country

Bonjour Mr. L., Thank you for your kind words regarding your stay. We are delighted to hear that you found our service exemplary and that we set a benchmark for other Sofitel hotels. Sofitel Sydney Darling Harbour

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Other web-users rate our hotel

  • 2,668 reviews 9.4/10 Location
  • 4,741 reviews 8/10 Room
  • 5,182 reviews 7.8/10 Service
  • 35 reviews 7.6/10 WiFi
  • 1,224 reviews 8.7/10 Vibe
  • 1,046 reviews 7.6/10 Cleanliness
  • 1,016 reviews 7.6/10 Breakfast
  • 785 reviews 5.4/10 Value

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