Sofitel Sydney Darling Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 10,015 reviews

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Sofitel Sydney Darling Harbour, 12 Darling Drive, 2000 SYDNEY, Australia

Description

Hotel extras

  • An iconic hotel located in vibrant Darling Harbour

  • 590 spacious rooms and suites with breathtaking views and floor-to-ceiling windows

  • Sweeping views from our top floor Club Millésime

  • Vibrant Waterside sophistication in our three bars and restaurant

  • Signature infinity pool

Our accommodation(s)

Hotel location

Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour, 12 Darling Drive
2000 SYDNEY
Australia

GPS:-33.872908, 151.198704

Telephone
Fax +61 2 8388 8868

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  10,015 reviews

TripAdvisor Rating  4.4/5  3,062 reviews

Certificate of excellence 2025

Doesn’t live up to 5 star rating

TripAdvisor rating 4.0/5

Darcey Y TripAdvisor review

Just had a night at Sofitel Darling Harbour. On arrival had car valet parked, however had to carry own luggage from car to room via check in. Had a room looking over Darling Harbour, great view, comfortable bed & room had good amenities. However, only 2 herbal tea bags in drawer, yet there was 8 sugars?? Saving grace was we had a coffee in lobby lounge which was perfect & a nice atmosphere. We have stayed at this hotel a number of times, however nothing has matched the experience we received when we stayed there 8 years ago. From the time we stepped out of the car we were welled looked after. Our luggage was put on a trolley straight away, as we entered the hotel we were offered a complimentary refreshment. In our room we had complimentary bottle of water and a selection of teas. When we checked out and our car was brought to us, there was a little box of chocolates on dash board with a note, ‘safe travels & we look forward to you staying with us again’. These extra touches & the staff been attentive made you feel welcomed & important. It’s these little touches that make a 5 star rating hotel. Sadly the Sofitel Darling Harbour does not live up to the expectations of a 5 star rating, that it once did.

Bonjour 785darceyy, We value your feedback and thank you for the preference. I apologize for the inconveniences. Warmest regards, Robert Gauer Hotel Manager

Another Great Stay : )

TripAdvisor rating 5.0/5

yoonjunhan TripAdvisor review

We had a wonderful experience at Sofitel Darling Harbour. Despite staying over the busy Christmas period, the Club Millésime team was extremely accommodating. A special thank you to Phillip at Club Millésime for his professionalism and attentive, detailed service throughout our stay. It was truly appreciated.

Bonjour yoonjunhan, We thank you for staying with us and for reviewing your stay. Your kind feedback will be shared with the team, with special mention to Phillip. We look forward to welcoming you back soon! Warmest regards, Robert Gauer Hotel Manager

Customer review rating 3.5/5

Greg C. Couples - Confirmed reviews ALL

I don’t know if it’s the time of the year but this was not up to your usual standards. The staff were overwhelmed on Monday morning. We ordered breakfast and that went to someone else who came in 20 min after us. After just over an hour we finally received our breakfast. We also tried to get some food from the buffet but it had all ran out.

Customer review rating 3.5/5

Christine G. Families - Confirmed reviews ALL

The check-in staff were lovely and made us feel very welcome. The luggage staff were also very kind and engaged warmly with my children, which we truly appreciated. The only unexpected and disappointing experience occurred at the buffet restaurant during breakfast. I showed the staff member a photo of my Accor Plus Gold membership, however I was told that the photo was not sufficient and that my membership was “not correct,” as it should be a black card from 1 October. I explained that my Gold membership is Accor Plus Explore, which I had only recently purchased in November 2025. Despite this, the staff member insisted that I was not entitled to any dining discount. This interaction left me quite upset and unsettled, and unfortunately I was unable to fully enjoy my breakfast. After breakfast, I approached the check-in staff for assistance. They kindly verified that I was indeed entitled to the dining discount and advised that the breakfast charge should be billed to my room and corrected by reception. At checkout, I was reassured that the discount had been applied and was provided with a statement showing the discounted amount. However, upon reviewing my bank statement today (24 Dec), I can see that I have been charged the full amount of $52 for breakfast. I am therefore puzzled as to how this occurred, given the assurances provided at checkout.

Customer review rating 4.0/5

Jessica A. R. Friends - Confirmed reviews ALL

This was a treat for my best friend’s birthday. I requested a little something and was told they could bring a sweet treat that would say happy birthday and a bottle of sparkling. I wanted this to be the first thing my friend would see. When we got to the room, there was no surprise treat. I had to call and eventually someone came with a bottle of sparkling. However there was nothing else that indicated my best friend’s bday. I also requested a little plush toy for my child but this was also not present. Was a bit disappointed because this was my friend’s birthday and her first experience at the Sofitel so I wanted to wow her with the special touches that Sofitel adds to the experience.

Bonjour Ms. R., Thank you for sharing your experience with us. We sincerely apologize for the oversight regarding the birthday surprise and the plush toy for your child. It is our goal to create memorable experiences, and we regret that we fell short during this special occasion. Your feedback is invaluable, and we will use it to improve our services. Sofitel Sydney Darling Harbour

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Other web-users rate our hotel

  • 2,658 reviews 9.4/10 Location
  • 4,759 reviews 8/10 Room
  • 5,181 reviews 7.9/10 Service
  • 36 reviews 7.9/10 WiFi
  • 1,231 reviews 8.8/10 Vibe
  • 1,049 reviews 7.7/10 Cleanliness
  • 1,015 reviews 7.8/10 Breakfast
  • 796 reviews 5.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.