Sofitel Sydney Darling Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 9,991 reviews

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Sofitel Sydney Darling Harbour, 12 Darling Drive, 2000 SYDNEY, Australia

Description

Hotel extras

  • An iconic hotel located in vibrant Darling Harbour

  • 590 spacious rooms and suites with breathtaking views and floor-to-ceiling windows

  • Sweeping views from our top floor Club Millésime

  • Vibrant Waterside sophistication in our three bars and restaurant

  • Signature infinity pool

Our accommodation(s)

Hotel location

Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour, 12 Darling Drive
2000 SYDNEY
Australia

GPS:-33.872908, 151.198704

Telephone
Fax +61 2 8388 8868

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  9,991 reviews

TripAdvisor Rating  4.4/5  3,060 reviews

Certificate of excellence 2025

Another Great Stay : )

TripAdvisor rating 5.0/5

yoonjunhan TripAdvisor review

We had a wonderful experience at Sofitel Darling Harbour. Despite staying over the busy Christmas period, the Club Millésime team was extremely accommodating. A special thank you to Phillip at Club Millésime for his professionalism and attentive, detailed service throughout our stay. It was truly appreciated.

Family package - don’t book!

TripAdvisor rating 2.0/5

Emma T TripAdvisor review

Don’t stay here for families. We booked the family package with interconnecting rooms only to be told on arrival there is no connecting rooms. So spent the trip crammed into one room. False advertising and blatant lying from the front of hotel staff.

Bonjour emmat858, We value your feedback and thank you for the preference. I apologize for the inconveniences. Warmest regards, Robert Gauer Hotel Manager

Binay (Duty Manager) you’re a star!

TripAdvisor rating 5.0/5

Meral C TripAdvisor review

First time being back here after 8 years, my check in was an absolute disaster, once I checked in the room I had booked and paid for and requested specifically was not it. Luxury Corner Room with Harbour View. I had a view of a construction building with no privacy and half a harbour room. Once I complained about this politely, the lady from reservations Evette helped and showed me an alternative room, I went to have a look and funny enough I was shown a standard room which was half the price of my initial booking. Ridiculous shouldn’t you be showing or suggesting a room type that is equal to my initial booking? After this I had requested to speak with a manager, i was furious, tired as I just arrived off a flight from Melbourne, weather was hot, lobby was chaos and busy. I had a duty manager by the name Binay come and speak to me… Binay took the time to listen and understand me with compassion, unlike most places I didn’t even have to explain myself and beg for understanding. Binay told me to wait 5-10 mins and he will work something out. 5 mins later, Binay took me up to a room and upgraded me to a Junior Suite (gorgeous) which was worth much more then my original room type which was $1,157 for 2 nights. He asked me my thoughts and apologised for the experience and made sure I was calm and relaxed he even went to conversate about my day and trip to deter any further stress. I was shocked at the service I received but so appreciative to have crossed paths with his warm nature and friendliness. Binay turned a negative experience and start to my trip into something positive that put a smile on my face! Thank you so much for everything you have done Binay, your service and nature was outstanding and you are a true role model to your team! I’ll definitely be back for my next stay. Thank you!

Bonjour 779meralc, Thank you for reviewing your visit. I will be delighted to share your heartfelt comments with Binay. Warmest regards, Robert Gauer Hotel Manager

Customer review rating 2.5/5

Lina T. Families - Confirmed reviews ALL

I've been staying here pretty much every year for the last 3 years, and this year was my second time. Back in Feb, I booked for myself and my kid, and they gave us a "little joey" toy and slippers for the little one. But this time, even though I'm an Accor gold member, I got nothing – no welcome note, no gift, no slippers for my kid. I messaged them on the app, but their reply didnt address my question. Later that night, after dinner, I found a welcome note and two bottles of water 😅. They dont provide complimentary water btw. There's just no consistency or good service, especially for what you pay – I used my stayplus and paid an extra $100 for a Darling Harbour view. I'd also say don't bother asking for amenities or water through the app; mine showed up 6 hours later when I was already in bed. It's way faster to just dial 9 from the phone, though it took me a bit to figure out what number to call for guest services. After all this, I'm thinking about not renewing my membership and I won't be staying here again. For that price, there are tons of other hotels in the CBD.

Customer review rating 1.5/5

Jeramy N. Couples - Confirmed reviews ALL

No water in the room. No air conditioning in the room. Room is very small.

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Other web-users rate our hotel

  • 2,658 reviews 9.4/10 Location
  • 4,759 reviews 8/10 Room
  • 5,181 reviews 7.9/10 Service
  • 36 reviews 7.9/10 WiFi
  • 1,231 reviews 8.8/10 Vibe
  • 1,049 reviews 7.7/10 Cleanliness
  • 1,015 reviews 7.8/10 Breakfast
  • 796 reviews 5.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.