Sofitel Sydney Darling Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 9,965 reviews

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Description

Hotel extras

  • An iconic hotel located in vibrant Darling Harbour

  • 590 spacious rooms and suites with breathtaking views and floor-to-ceiling windows

  • Sweeping views from our top floor Club Millésime

  • Vibrant Waterside sophistication in our three bars and restaurant

  • Signature infinity pool

Our accommodation(s)

Hotel location

Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour, 12 Darling Drive
2000 SYDNEY
Australia

GPS:-33.872908, 151.198704

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  9,965 reviews

Customer review rating 1.0/5

Hana D. Couples - Confirmed reviews ALL

Room wasn’t what we asked for. Very disappointed don’t think I’ll be back

Customer review rating 3.5/5

Maria Z. Families - Confirmed reviews ALL

Overall, our stay was pleasant, with the exception of an incident on our final day when I attempted to redeem my welcome drinks. The staff member, Angela, informed me in a rather dismissive manner that I was only permitted to choose coffee, tea, or juice. I explained that during check-in, another staff member had allowed me to redeem a mocktail for takeaway. However, she responded by stating that her colleague had made a mistake. I found the tone of this interaction discourteous and inconsistent with the information provided in the app, which clearly indicates that mocktails are included as part of the welcome drink options. I would appreciate it if there could be clearer communication and consistency among staff regarding guest entitlements, as well as a more courteous approach in handling such situations.

Customer review rating 4.0/5

Jonathan L. Families - Confirmed reviews ALL

Very happy with the room. The views were exceptional from level 22. This made my birthday weekend stay very special. A few hiccups on arrival. The TV locked up, the coffee machine didn't work and the fridge did not keep anything cold. Disappointed it took 2 phone calls and a visit to reception (approx. 1.5 hours before anyone came to rectify). Felt like we were wasting our short weekend stay addressing maintenance issues. Another disappointing aspect of our stay was the Accor explorer discounts being removed for the long weekend plus the endless surcharges. On a positive the staff at the pool bar were outstanding and the lady in the gift shop was very helpful.

Bonjour Mr. L., Thank you for your thoughtful feedback regarding your recent stay. We are pleased to hear that the exceptional views and our staff contributed positively to your birthday weekend. We sincerely apologize for the inconveniences you experienced with the amenities and the timing of our response. Regarding the Accor explorer discounts, we appreciate your understanding of our pricing policies during peak times. We appreciate your time and patience. Thank you for gracing us with your presence. Sofitel Sydney Darling Harbour

Customer review rating 4.0/5

Dominique B. Business - Confirmed reviews ALL

Overall a good experience. Just no recognition of status at checkin. Not sure if this was because the staff member used the tablets to check me in instead of at the reception desk. Just led to a different experience for me than someone else at same status.

Bonjour Ms. B., Thank you for sharing your experience with us. We appreciate your feedback regarding the check-in process and the recognition of loyalty status. Your insights help us refine our service to create a more consistent experience for all our guests. Sofitel Sydney Darling Harbour

Customer review rating 4.0/5

Luther A. Business - Confirmed reviews ALL

I am an Accor Gold / Explorer member. I book through a Corporate Travel agent. I have been staying at least monthly. Often my details are not on system, or not communicated to the check in desk. Check in seems to take a long time, and I am entering or updating details that should be on hand. Room upgrades or messages via the App are not communicated to the hotel. It all appears that you have a poor CRM and Check in process.

Bonjour Mr. A., Thank you for your positive feedback regarding the cleanliness and strategic location of our hotel. We appreciate your loyalty as an Accor Gold / Explorer member and acknowledge your concerns about the check-in process and communication of your details. We take these matters seriously and will review our procedures to enhance the experience for our valued guests. We appreciate your time and patience. Thank you for gracing us with your presence. Sofitel Sydney Darling Harbour

Other web-users rate our hotel

  • 2,628 reviews 9.4/10 Location
  • 4,669 reviews 8/10 Room
  • 5,141 reviews 7.9/10 Service
  • 33 reviews 7.5/10 WiFi
  • 1,206 reviews 8.5/10 Vibe
  • 1,043 reviews 7.7/10 Cleanliness
  • 1,014 reviews 7.8/10 Breakfast
  • 771 reviews 5.4/10 Value

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