Sofitel Sydney Darling Harbour Hotel 5 stars

Bit different to previous stays due to COVID restrctions with a number of facilities not open.

The service was very good. I checked in midnight with my partner, the receptionist, Ranato, was very nice and looked after us. I really enjoyed the room and the sky pool very much. However, the food i ordered from in room dining brought me disappointment. Both of us ordered Egg Benedict for breakfast. The dish was too salty and the boiled spinach wasn’t dried well and made the muffins too soggy. If the food can be improved, Sofitel would be a brilliant choice of stay and a more integrated 5 star hotel.

Easy check in and all the staff were smiling and helpful. The pool was also very nice. It was the first swim we have had in months and the backdrop was amazing.

Overly accommodated I ran out of formula for my son and it was late at night. A staff member went out of there and got a tin of formula and made sure it was the right one. Not only was my room immaculately clean and beautiful they went above and beyond and help me out so much. Amazing experience will definitely be returning in the near future. Five stars

We enjoyed our stay and the room was very clean and well prepared. Disappointing that the level 35 facilities weren’t available to us. We also thought that booking a corner deluxe room it would have darling harbour views which it didn’t. Great location of the hotel in the heart of darling harbour

Great hotel, but staff really need to be more welcoming. I have some visitors (3 rooms) staying at the hotel for 2 nights twice a month. Today I learned that despite paying for the rooms myself, I will not be subject to status points. I called the hotel again and they promise to call me in 10 minutes, but it did not happen. No, if status credit is not given, why would I book this hotel and not Hyatt or another 5 stars hotel in Sydney where status credit is given? Lift on weekends is extremely busy, but it is understandable due to COVID19.

From the time we arrived our experience was extremely good. We were made to feel very welcome and the staff were keen to assist. The room was extremely clean and comfortable. The location of the Sofitel is outstanding with great access to transport and restaurants.

Everything points you to book online/electroncially but as soon as there is a query on the booking it is impossible to get help. The messenger "help" is useless. Getting emails responded to literally took days and weeks. If you want me to book eletronically, then make it possible to actually do so and also get queries answered The stay however was first rate as always. Without doubt the best service in any hotel in Australia.

The view of the Harbour from the room was amazing (and this was from the bath). The room was spotless as we stepped in and was immaculately presented as well. Extremely pleased with our overall experience.

Impressed by the attention to detail regarding covid regulations above and beyond what we have seen in other establishments. (clear direction for traffic flow, staff wearing masks, hand sanitiser etc.) Rooms very comfortable, amazing beds provided much needed, restful sleep. Attentive staff at breakfast at Club Millesime. Well located right next to darling harbour attractions.

Sofitel never disappoints me. I had my friends experiencing their stay for the first time and they LOVED it! It really is a true 5-star hotel. I love it here!

I am very much enjoying the Sofitel Darling Harbour. I usually stay at the Novotel Darling Harbour, however, because of the Novotel not being available, I'm now at the Sofitel. A most welcoming hotel, similar to the Novotel

Loved every moment of t. staff were so nice and accomodating. definetly will be returning and recommending family and friends

loved the hotel room and view Food and drinks was good too

From check in to check out the staff were amazing. We absolutely loved the pool and views. Will definitely be back.