Sofitel Sydney Darling Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 9,983 reviews

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Sofitel Sydney Darling Harbour, 12 Darling Drive, 2000 SYDNEY, Australia

Description

Hotel extras

  • An iconic hotel located in vibrant Darling Harbour

  • 590 spacious rooms and suites with breathtaking views and floor-to-ceiling windows

  • Sweeping views from our top floor Club Millésime

  • Vibrant Waterside sophistication in our three bars and restaurant

  • Signature infinity pool

Our accommodation(s)

Hotel location

Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour, 12 Darling Drive
2000 SYDNEY
Australia

GPS:-33.872908, 151.198704

Telephone
Fax +61 2 8388 8868

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  9,983 reviews

TripAdvisor Rating  4.4/5  3,059 reviews

Certificate of excellence 2025

Family package - don’t book!

TripAdvisor rating 2.0/5

Emma T TripAdvisor review

Don’t stay here for families. We booked the family package with interconnecting rooms only to be told on arrival there is no connecting rooms. So spent the trip crammed into one room. False advertising and blatant lying from the front of hotel staff.

Binay (Duty Manager) you’re a star!

TripAdvisor rating 5.0/5

Meral C TripAdvisor review

First time being back here after 8 years, my check in was an absolute disaster, once I checked in the room I had booked and paid for and requested specifically was not it. Luxury Corner Room with Harbour View. I had a view of a construction building with no privacy and half a harbour room. Once I complained about this politely, the lady from reservations Evette helped and showed me an alternative room, I went to have a look and funny enough I was shown a standard room which was half the price of my initial booking. Ridiculous shouldn’t you be showing or suggesting a room type that is equal to my initial booking? After this I had requested to speak with a manager, i was furious, tired as I just arrived off a flight from Melbourne, weather was hot, lobby was chaos and busy. I had a duty manager by the name Binay come and speak to me… Binay took the time to listen and understand me with compassion, unlike most places I didn’t even have to explain myself and beg for understanding. Binay told me to wait 5-10 mins and he will work something out. 5 mins later, Binay took me up to a room and upgraded me to a Junior Suite (gorgeous) which was worth much more then my original room type which was $1,157 for 2 nights. He asked me my thoughts and apologised for the experience and made sure I was calm and relaxed he even went to conversate about my day and trip to deter any further stress. I was shocked at the service I received but so appreciative to have crossed paths with his warm nature and friendliness. Binay turned a negative experience and start to my trip into something positive that put a smile on my face! Thank you so much for everything you have done Binay, your service and nature was outstanding and you are a true role model to your team! I’ll definitely be back for my next stay. Thank you!

Customer review rating 4.5/5

Gerald G. Couples - Confirmed reviews ALL

Was well looked after and catered for, couldn’t be happier with the service this time.

Bonjour Mr. G., Thank you for your kind words regarding your stay. We are delighted to hear that you were well looked after and that our service met your expectations. Sofitel Sydney Darling Harbour

Amazing welcome

Customer review rating 5.0/5

Brendan G. Couples - Confirmed reviews ALL

Was incredibly lucky to be greeted by such friendly staff. Special mention for claire on reception for the above and beyond attitude and service

Customer review rating 2.0/5

Nicole S. Friends - Confirmed reviews ALL

Very average was expecting so much more. 1 hour wait for room service to be served cold food , had to ask numerous times for service in the champagne bar as no staff came in our direction. Left my pillow for the run around from front desk to housekeeping waiting 2 hours for someone to find it and return to my friends room. Wasn’t told they where building / construction in front of the hotel pool , not pleasant looking at a crane the my whole stay, won’t honestly be back to this Sofitel .

Bonjour Ms. S., Thank you for taking the time to share your feedback following your recent stay. It was disappointing to read that your experience did not meet expectations. A one-hour wait for room service, followed by cold food, is clearly unacceptable and falls well short of the standard we strive to deliver. Likewise, your experience at Champagne Bar, where you felt overlooked and had to repeatedly request service, is disappointing and not reflective of the attentive, intuitive hospitality our guests should receive. I also apologise on behalf of our team for the inconvenience you experienced regarding your misplaced pillow. Being passed between departments and waiting an extended period for resolution would have been frustrating, and I regret that this was not handled with the urgency and ownership it deserved. Please be assured that your comments have been shared with our Food & Beverage, Front Office and Housekeeping leadership teams so that these issues can be addressed immediately and improvements made. We take feedback of this nature very seriously, as it helps us refine our service and ensure we deliver the experience expected of the Sofitel brand. While I regret that this stay has left you feeling disappointed, I do hope you will allow us the opportunity to restore your confidence in the future. Warm regards, Jarod Senior Food & Beverage Manager Ja…

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Other web-users rate our hotel

  • 2,658 reviews 9.4/10 Location
  • 4,759 reviews 8/10 Room
  • 5,181 reviews 7.9/10 Service
  • 36 reviews 7.9/10 WiFi
  • 1,231 reviews 8.8/10 Vibe
  • 1,049 reviews 7.7/10 Cleanliness
  • 1,015 reviews 7.8/10 Breakfast
  • 796 reviews 5.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.