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Sofitel Sydney Darling Harbour Hotel 5 stars

Customer review rating 4.6/5 27,395 reviews

ALLSAFE approved hotel

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Sofitel Sydney Darling Harbour
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+ 23 Services

Hotel extras

  • An iconic hotel located in vibrant Darling Harbour

  • 590 spacious rooms and suites with breathtaking views and floor-to-ceiling windows

  • Sweeping views from our top floor club Millesime

  • Vibrant Waterside sophistication in our three bars and restaurant

  • Signature infinity pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY KINGSFORD Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage Paying
  • Babysitting on request Paying
  • Bicycles rental
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 3 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour
12 Darling Drive
2000 Sydney, Australia
2000 sydney
australia

Tel: +61283888888

Fax: (+61)2/83888868

Check-in from 15h00

Check out up to 11h00

  • LIGHT RAIL :  L1 CONVENTION

  • By plane

    SYDNEY KINGSFORD At 7.3km / 4.54 miles - Shuttle paying

  • By train

    CENTRAL STATION At 1.7km / 1.06 miles

GPS :-33.872908, 151.198704

Our accommodation(s)

Give your Sydney journey a sophisticated setting by choosing a beautiful harbour-side haven from 590 luxurious rooms, including 35 lavish suites. Spread over 35 floors enjoy the latest technology and contemporary décor with chic French touches.

Our restaurants and bars

ATELIER BY SOFITEL

Type of cuisine: French

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce. Bon appétit!

Currently unavailable

CHAMPAGNE BAR

Savour the world's finest bubbles or take in the sunset with a classic cocktail in hand, enjoying our chic interiors, majestic high ceilings and dazzling panoramic views of the city skyline. Open Thursday from 5pm, Friday & Saturday from 3pm

Menu (PDF)

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday
  • Friday
  • Saturday
  • Sunday
Currently unavailable

ESPRIT NOIR LOBBY BAR

Esprit Noir Lobby Bar is the place for stimulating conversations or micro meetings, or simply sitting back and relaxing.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

LE RIVAGE POOL BAR

Enjoy our picturesque piece of the Riviera and serene Mediterranean escape, overlooking Darling Harbour. Indulge in locally-inspired cocktails and delicious poolside classics . Open: Sat 12pm - 6pm & Sun 11am - 6pm only - Subject to weather conditions.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 500

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Sofitel Sydney Darling Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

27,395 reviews

TripAdvisor Rating 4.5/5

2,440 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

The hotel was quite nice

Customer review rating 3.0/5

Anonymous Business - 21/09/2021 Confirmed reviews ALL

The only thing I could complain about was that the website said room service meals were available when they were not. While I can understand this situation I could have been more prepared had I known in advance

Beautiful hotel and gorgeous location

Customer review rating 5.0/5

Melissa Business - 21/09/2021 Confirmed reviews ALL

The staff were great and upgraded us to a beautiful well appointed suite with an amazing view of darling harbour.

Sofitel Darling Harbour - Great Stay

Customer review rating 5.0/5

Jeff A. Couples - 20/09/2021 Confirmed reviews ALL

We were relocated to Sofitel Darling Harbour after the Accor hotel we had booked was no longer available. The Sofitel Darling Harbour is a lovely hotel, the staff were very helpful and considerate. Room service arrived promptly and was very good quality. Good location if you want to be close to Darling Harbour or possibly if attending the convention centre.

Bonjour Mr A., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell Turner Director of Luxury Experience

Comfortable stay.

Customer review rating 4.0/5

Anonymous Families - 14/09/2021 Confirmed reviews ALL

My daughter and I stayed Friday and Saturday night.

Dear Mrs v., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to hear you felt the chicken was undercooked, I assure you the chefs are very particular with their delivery of items and would not risk anything for you. I appreciate the feedback and will pass it onto the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Bear Front Office Manager

Amazing stay and great management

Customer review rating 5.0/5

Lionel S. Business - 23/08/2021 Confirmed reviews ALL

This is the longest I have stayed at any hotel and Sofitel sydney darling harbour is amazing

Bonjour Mr S., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour after being a resident with us during very turbulent times your remained our constant. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your review and wishing you all the best in New York. Sincerely, Mitchell Turner Director of Luxury Experience

A supreme stay

Customer review rating 5.0/5

Jan D. Solo - 27/07/2021 Confirmed reviews ALL

I was redirected to the Sofitel Darling Harbour as part of Sydney’s Covid restrictions , and this proved to be a wonderful change! I was recovering from surgery and needed peace and quiet, and that is what I got. Management even phoned to see if I wanted absolutely no one ( including staff) knocking on my door so I could rest more. That wasn’t necessary, and I loved having room service served by smiling and impeccably groomed staff. I didn’t want to leave!

Dear Jan D., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. I am so glad to hear you were impressed with the stay and were able to recover in peace at the hotel! Especially during this time we have put a big focus on room cleanliness so I am glad this had a positive impact on your stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Bear Front Office Manager

Pretty Poor for the price

TripAdvisor rating 1.0/5

506mexican 26/07/2021 TripAdvisor review

The rooms really small for the price. No-one answer the phone for room service. We were right near the lifts, where a lady and her mobile phone photographer took photos for hours. The pool was freezing, not heated. We couldn't eat vegan and gluten free. And we saw a couple having sex in one of the windows that looked onto Darling harbour. They were right on the window looking onto everyone passing by.

Bonjour 506mexican Thank you for your recent review with us. We thank you for the time to share your experience with us and future guests. Across all of our restaurants and bars we have a variety of gluten free, vegan and healthy options. As a luxury hotel we also will aim to cater for any other dietary needs or requests. We are sorry we did not anticipate your needs. In regards to the actions of other guests during your stay, we are here to ensure all our guests have a great experience within shared spaces of the hotel. However should another guests actions affect our guests enjoyment we will be happy to assist where we can. Thank you once again and we hope to welcome you back to the hotel were we can accommodate you better. Kind regards,

Lovely cosy atmosphere

Customer review rating 3.5/5

Sw Solo - 17/07/2021 Confirmed reviews ALL

The stay, the staff, the covid practice, the room, the view, the comfort were all perfect. Let down by the food & the cost of it.

Bonjour Sally, Thank you kindly for taking the time to share your feedback regarding your recent stay at Sofitel Sydney Darling Harbour. Your helpful comments are most important to us as we continue to strive for ultimate guest satisfaction. I hope we are able to welcome you back to our hotel very soon! Warm regards, Mehul Desai Guest Experience Manager Sofitel Sydney Darling Harbour

Excellent

Customer review rating 5.0/5

Tony F. Business - 11/07/2021 Confirmed reviews ALL

Very good

Dear Mr F., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is great to hear you enjoyed your time with us and there wasn't anything negative to mention! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Bear Front Office Manager

Fabulous Staycation

Customer review rating 5.0/5

Damian M. Couples - 07/07/2021 Confirmed reviews ALL

I love this hotel. Faultless. Sadly, Club Millesime got closed during our stay but the staff were so good and making it up to us in every way they could

Bonjour Mr M., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is fantastic to hear you enjoyed your stay with us and I do apologise that the club was closed during your stay. Unfortunately this decision was taken out of our hands with the restrictions in place however I am glad the staff made all attempts to make it up to you! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Bear Front Office Manager

Best Anniversary, Best Hotel in Sydney

Customer review rating 5.0/5

Davos 0. Couples - 07/07/2021 Confirmed reviews ALL

We received a room upgrade on check-in and a small gift for our anniversary. For dinner we dined at Atelier and were treated like royalty. When we returned to our room we realised the TV didn't work and was frozen to the home page. A call to the front desk resulted in Max attending our room and trying to rectify the problem with the TV. Unable to do so we were changed to another room and upgraded again to a Prestige Suite. The room was absolutely wonderful- one of the best we've stayed in around the world. We would like to thank Max for everything he did for us and all the other great staff at the hotel. We enjoyed it so much we stayed an extra 2 days.

Bonjour Mr. F., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team and Max in person. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehul Desai Guest Experience Manager Sofitel Sydney Darling Harbour

Excellent Hotel

Customer review rating 4.5/5

Pam H. Couples - 05/07/2021 Confirmed reviews ALL

We stayed at the Sofitel Darling harbor and couldn't find fault with any of our experience. The beds are divine as are the pillows, doona, bathroom and all facilities in the room.

Bonjour Pam & Jon H., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. I am so glad to hear of your experience with us and very happy to hear you enjoyed our bedding as that was what we come to hotels for! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Bear Front Office Manager

An Excellent Stay

Customer review rating 4.5/5

Grant &. A. Couples - 01/07/2021 Confirmed reviews ALL

We had an amazing stay recently at Sofitel. The hotel and room was awesome as always. Our time spent in Club Millesime was amazing and staff member Elmo made our experience so special "Merci".

Bonjour Grant & A., Allow me to start by thanking you for your continued loyalty. I assure you you that I and the entire team very much appreciate your kind and glowing comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to hear that our team in the executive lounge looked after you so well. Rest assure that I will share your comments with Elmo and his team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Cervantes Guest Service Manager Sofitel Sydney Darling Harbour

Good stay

Customer review rating 4.5/5

Juan R. C. Couples - 30/06/2021 Confirmed reviews ALL

Well stay

Bonjour Juan Ramon C., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are currently working on the mirroring concern and should have an outcome soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco C. Guest Service Manager Sofitel Sydney Darling Harbour

Great view

Customer review rating 3.5/5

Suzanne Families - 30/06/2021 Confirmed reviews ALL

We stayed as a family of four in a room overlooking the harbour. It was a delight until checkout where we had to fight for a refund on the breakfast which we were unable to have with the area closed due to COVID. They did not communicate that you could have breakfast in the room and by that time we had checked out.

Bonjour Suzanne, Thank you for your feedback and i really appreciate you taking the time to review your experience! it is really sad to hear you had a great stay which was ruined by the check out experience. I’m sorry that this tarnished your stay and the correct information was not explained to you regarding the breakfast. I hope thos experience does not deter you from returning and we look forward to another enjoyable stay for you soon. Kind regards, Scott Bear Front Office Manager

Good Escape

Customer review rating 4.5/5

Richard Couples - 29/06/2021 Confirmed reviews ALL

Although our show was cancelled due to Covid restrictions our stay at the Sofitel was still a great break. The service was great and as covid-safe as possible.

Bonjour Richard, It has indeed been very challenging for all of us these past few weeks. We very much appreciate your comments regarding your short stay at the Sofitel Sydney Darling Harbour and are sorry your show was cancelled. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and remember to please stay safe so you can come and visit us again. Sincerely, Francisco Cervantes Guest Service Manager Sofitel Sydney Darling Harbour

Great location, staff friendly and very helpful

Customer review rating 4.5/5

Sue Couples - 29/06/2021 Confirmed reviews ALL

We had a beautiful experience at the Sofitel Sydney, in every way. Located in a top spot, the hotel is beautiful, the staff went over and above to help me in all my needs. Overall an excellent stay, looking forward to going back again

Bonjour Sue, Thank you so much for taking the time to share with us your experience. I am also very thankful for recognising our hard working ambassadors. We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Cervantes Guest Service Manager Sofitel Sydney Darling Harbour

Best position in Sydney

TripAdvisor rating 5.0/5

noelw314 19/04/2021 TripAdvisor review

Stopped on our way to gold coast, excellent check in, valet service good , bags delivered with a smile, very clean and roomy room, with the ability to walk into heart of sydney and variety of restuarants. ,

6 star service and product in Sydney

TripAdvisor rating 5.0/5

WanHG21 19/04/2021 TripAdvisor review

Was celebrating our wedding that weekend and decided to treat the wife with a spectacular stay in Sofitel Darling Harbour - also because we cant go anywhere! The wife loves the bath overlooking the harbour so we obviously had to book a room with a view ! The Sofitel team was extremely attentive to our requests and were on top of it, even gave me a courtesy call and SMS to ensure I was well taken care prior to my arrival. The SMS service was really good, I was able to check when my room was ready so I would make my way to the hotel. I was offered a refreshing drink while waiting to check in - love this ! Not many hotels do this these days and its a refreshing welcome ! Definitely makes you feel special! Shout out to Francisco for taking care of our special requests so well (or my wife's!) she was definitely over the moon with the Junior Suite room overlooking Darling Harbour with the beautiful bathtub! The Club Lounge was impeccable with good service and view. Highly recommended to stay at Sofitel, especially if you are celebrating a special occasion, its definitely worthwhile!

Saved by one person

TripAdvisor rating 4.0/5

TonyDiz 19/04/2021 TripAdvisor review

Due toaccessing a free ight through Advantage plus via the phone the online operator decided to give me 2 separate bookings. I should have questioned this as I found it meant 2 separate rooms over the 2 nights, not what my family had in mind at all! While other staff "ummed and aahed" Renato, a duty manager cut through the issue by ensuring we would be in one room for both nights at the standard of the paid night. This saved a degree of angst and allowed us to enjoy the trip and the hotel as we expected we would. All other aspects of the hotels operation were at the normal, high standard of Sofitel and it continues to be our families hotel of choice when in Sydney.

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