A two night stay this time for a Birthday Celebration for my companion. As we have come accustomed to everything either met or exceeded our expectations including the additional birthday wishes. We used our Suite Night upgrade entitlement for a Junior Suite and appreciated the more spacious room for the 2 nights. As always we were well received in the Club Lounge and once again special thanks to Elmo, Mai and Phoung. We are already looking forward to another 2 night stay at the end of next week with our excuse for this stay being to see "Hamilton".

It was an enjoyable stay overall. The location was great and I was given an early check-in and slightly late check-out. I was also given a level 32 room which was lovely. The staff members were friendly and professional. I requested well in advance for early check-in/late check-out and anything complimentary that could be arranged as it was for celebrating my birthday, however I couldn't get any advance confirmation. I note that the room was mostly in great condition and good level of cleanliness. However I note that some areas like the hole for excess water in the sink was mouldy, dust was visible on the floor on the side of the bath tub that was not accessible, the toiletries box appeared old/slightly dusty.

My Wife & I needed a little R & R holiday after spending 3 weeks with our eldest son, his wife, his family “out-laws”, and our “full-on” grandsons during the recent festive season and new year on the Gold Coast and in neighbouring Brisbane. So, on returning to Sydney, the recently established ‘Sofitel’ Accor Hotel on ‘Darling Harbour’ seemed a like “perfect fit”……..which it really was. Despite some ‘Covid’ restrictions still in force which had unfortunately resulted in the ‘in-house’ restaurant ‘Atelier’ known for its excellent French cuisine remaining closed; at least the Bars were open with limited but interesting “Bar Food”. However, it was our King size Bedded Room on the 27 Floor which was the real “Piece de Resistance”. “A Room with SOME View” from “Packer’s Pecker” near “Barangaroo”, across the harbour over Pyrmont, past the ‘Anzac Bridge’ and the Fish Markets, westwards over the Western Suburbs and finally to the lower slopes of the ‘Blue Mountains’ was just “MAGNIFIQUE”. The outdoor Pool was also excellent early every morning. Q. Why no power point near the “Tea & Coffee Unit” for the Kettle & “Nespresso” machine ? Had to use the “Vanity Basin “ area which already had enough on it including the hair-dryer; but at least ‘Accor’ has finally got it right re. the design of the “Walk-in Robe” with its Luggage Rack Shelf area and numerous drawers under. Certainly enough hanging and drawer space for clothes and storage. Also much better with separate commodious Shower and separate WC. The Breakfasts were very good and full of choices, complemented by friendly and attentive staff; but for us the Brisbane ‘Sofitel’ Breakfasts still take a lot of equalling and beating. Nevertheless, the ‘Sofitel’ Darling Harbour is definitely “up there with some of the world’s best 5 star hotels”. Looking forward to re-visiting and especially the re-opened ‘Atelier’ restaurant on the “Death of ‘Covid’ and its restrictive ways”. Good Job ‘Accor’ and congratulations to a courteous and friendly team of staff. That is what “makes” a good hotel.

This was our 4th stay in your hotel. We have always enjoyed our stay immensely but this time it was disappointing. We like to enjoy Club assess so booking that is a must. I found the room we had a lot smaller than previous rooms (for approximately the same rate). The view is always spectacular at the Club but the food this time was almost inedible. We like to have our breakfast in the Club and have a hot breakfast to order. My companion ordered the eggs Benedict and unfortunately it was cold. The toast was difficult to cut being dry and cold. The ham was not as previously, ham off the bone, the tomato was very dry and also cold. The eggs were hard boiled and cold. The sauce was the only ingredient that seemed ok but also cold. My companion only ate about a quarter of it.

We had three nights in 3 rooms for a bit of a family vacation. As usual service of staff amazing x

We were warmly welcomed and extended every courtesy we expected and more. Mitch, Francisco and Julien ensured we were taken care of from checkin through to our departure. Lounge staff were courteous, polite and engaging showing Accor hospitality - recognising us and making us comfortable and welcome. Holly ensured we were never thirsty and went the extra mile.

unfortunately bedside touch panel night light kept going on and off. We tried to ring service but no answer. Reported to front desk on check out. Found solution by covering with bath towel during night.

Friendly efficient staff

Perfect location with everything at your door. The services within the hotel are great and the look and feel of the place is extremely comfortable and clean. We enjoyed the outdoor pool area which has a fantastic bar area that provides a great drink menu along with some tasty food.

My birthday staycation was amazing. I will definitely come back next year to celebrate my birthday staycation.

We totally understand that during this time of omicron everywhere is understaffed. In saying that we had high hopes for staying here. Staff could have been more attentive, rooms were worn a little more than expected and the pool lounges need upgrading. We were very happy with any food or drink service. We had buffet breakfast, room service and dined and drank at the Atlier champagne bar which were all amazing experiences and quality. Used the pool multiple times a day. Loved the view.

Location is great, central to all attractions and transport. Staff were very friendly and professional. Loved the Champagne Bar and couldn't have asked for better service. We had a great view of Darling Harbour. We will definitely return.

Relaxing wonderful stay. Lovely room with view of Darling Harbour.

Had a staycation in Darling harbour. Greeted by all staff, asked concierge if we could leave bags as we were too early to check in. He suggested we may be able to check in, Renato at front desk was friendly and professional, giving a true 5 star experience, a gentleman too

Wonderful stay but it was disappointing that the restaurant was closed the whole 5 days of our stay. You could see the problems Covid was having but the staff tried really hard. The club was open and was great the staff were amazing. Thanks to Elmo and everyone there.