Sofitel Sydney Darling Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 10,170 reviews

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Description

Hotel extras

  • An iconic hotel located in vibrant Darling Harbour

  • 590 spacious rooms and suites with breathtaking views and floor-to-ceiling windows

  • Sweeping views from our top floor Club Millésime

  • Vibrant Waterside sophistication in our three bars and restaurant

  • Signature infinity pool

Our accommodation(s)

Hotel location

Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour, 12 Darling Drive
2000 SYDNEY
Australia

GPS:-33.872908, 151.198704

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  10,170 reviews

Customer review rating 2.5/5

Troy R. S. Families - Confirmed reviews ALL

Checkin was delayed. We couldnt get into the lounge one night, because there were no seats. Amenities weren't delivered. And then they tried to charge us for drinks when we had a $100 credit. Overall, it was a shambles.

Customer review rating 4.0/5

Meavhuoy L. Couples - Confirmed reviews ALL

It’s a good stay while I’m on vocation. Just feel bad that I didn’t have time to spend my $100 voucher. Suppose to get a drink on the last day before I back home but they need to check out on 11 o’clock. So I didn’t have a chance to spend it

Bonjour Ms. L., Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us. We understand the challenge of limited time to utilize your voucher, and we appreciate your understanding regarding our check-out policy. We hope to welcome you back in the future for a more leisurely experience. Kind Regards, Sofitel Sydney Darling Harbour

Customer review rating 3.5/5

Penny R. Families - Confirmed reviews ALL

Amazing and convenient location. Beautiful amenities - the pool is chef's kiss. Club Millesime is excellent and worth the coin. Not all staff were as professional as expected for a 5 star hotel - most were friendly. Valet parking was helpful but call them in advance - I waited about 30 minutes for my vehicle (it was around 4:30AM - not sure if this contributed). Overall, we enjoyed our stay.

Bonjour Ms. R., Thank you for sharing your feedback regarding your stay. We are pleased to hear that you found our location convenient and enjoyed the amenities, especially the pool and Club Millésime. However, we regret that the level of service did not consistently meet your expectations. Your comments about the valet service and staff professionalism are noted, and we appreciate your understanding regarding the timing. We strive to provide excellent service and will use your feedback to improve further. Thank you for your loyalty Ms. R., and we look forward to welcoming you back to Sofitel Sydney Darling Harbour again. Best wishes, Juliana Nikolovski Club Millésime Manager Sofitel Sydney Darling Harbour

Customer review rating 5.0/5

Duncan B. Couples - Confirmed reviews ALL

Every staff member we interacted with were extremely helpful and friendly. They looked like they enjoyed where they worked. I asked for a room change as the room we were initially allocated was not what we expected based on our booking. The matter was handled very seamlessly, they made it so easy! Room amenities and comfort levels were top notch. The location was perfect. Central enough to be walking distance to the main eateries and shops but out enough that it wasn’t street noisy. We had a horrible experience a few years ago with Sofitel in Adelaide so have steered away from Sofitel hotels but this time, Sofitel Darling Harbour have changed our impressions. We will be returning!

Bonjour Mr. B., Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that our team provided exceptional service and that you found our rooms and location to your satisfaction. It is rewarding to know that we were able to change your impressions of Sofitel hotels. We look forward to welcoming you back in the future. Kind Regards, Sofitel Sydney Darling Harbour

Customer review rating 4.0/5

Fahren K. Couples - Confirmed reviews ALL

The hotel was comfortable and clean. We enjoyed our stay and would definitely stay again. The only reason we knocked the rating is that the room service was under-seasoned and cold. We understand that room service will never be as fresh as in-house; however, the wait was a bit excessive. On our second night, ordering food, we opted for just cold food to hopefully reduce the wait time. Our oysters took over an hour to get to the room. Other than this incident, the staff were lovely, the rooms were clean, the amenities were perfect, and the ease of booking was great. I have chosen to keep this review unpublished because I believe our experience was overall good, but this information is important to bring to staff attention.

Bonjour Ms. K., Thank you for your thoughtful feedback. We are pleased to hear that you found our hotel comfortable and appreciated our staff and amenities. We acknowledge your comments regarding the room service timing and quality, and we appreciate your understanding of the challenges that can arise with in-room dining. Your insights are valuable for us to enhance our services. We appreciate your time and patience. Thank you for gracing us with your presence. Kind Regards, Sofitel Sydney Darling Harbour

Other web-users rate our hotel

  • 2,608 reviews 9.4/10 Location
  • 4,688 reviews 8/10 Room
  • 5,135 reviews 7.8/10 Service
  • 31 reviews 8/10 WiFi
  • 1,214 reviews 8.5/10 Vibe
  • 1,044 reviews 7.7/10 Cleanliness
  • 1,021 reviews 7.7/10 Breakfast
  • 784 reviews 5.5/10 Value

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