Novotel Sydney on Darling Harbour 4.5 stars

Customer review rating (ALL Rating) 4.3/5 8,424 reviews

Best price
guarantee
Novotel Sydney on Darling Harbour - Image 1
Novotel Sydney on Darling Harbour - Image 2
Novotel Sydney on Darling Harbour - Image 3
Novotel Sydney on Darling Harbour - Image 4
100 Murray Street, Darling Harbour, 2000 Sydney, Australia

Description

Hotel extras

  • Iconic resort located in the heart of vibrant Darling Harbour.

  • 525 stylish guest rooms and suites, contemporary spaces that exude a restful comfortable feel.

  • Spacious executive rooms and suites with impressive city skyline views.

  • Signature restaurant with floor to ceiling windows and unrivalled City Skyline views.

  • Superb resort facilities with fitness room, kid's club, outdoor pool and tennis court.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Sydney on Darling Harbour

100 Murray Street, Darling Harbour
2000 Sydney
Australia

GPS:-33.872715, 151.197555

Telephone
Fax +61 2 9288 7189

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE TERNARY RESTAURANT

Experience three unique dining concepts at The Ternary in one vibrant space – Asian Kitchen, Grill Kitchen, and Wine Bar – blending bold flavours, live cooking, and relaxed social dining in Darling Harbour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  8,424 reviews

Customer review rating 4.5/5

Wai T. F. Solo - Confirmed reviews ALL

All staff are polite and nice to help

Greetings Wai, Thank you for your kind words regarding our location and the politeness of our staff. We strive to provide excellent service and are pleased to hear you had a positive experience during your stay. Thank you again for your glowing review and we look forward to seeing you in the future! Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Customer review rating 5.0/5

Tracy R. Families - Confirmed reviews ALL

Hotel is in a great location, especially for transport to airport Room was comfortable and spotless We booked the buffet breakfast and food was always hot and plenty, great selection of pastries and cereal and dietary provision

Customer review rating 5.0/5

Ken M. Couples - Confirmed reviews ALL

Always friendly staff and wonderful hospitality for such a big hotel. Everything runs smoothly and we can see why Trenary restaurant is so highly in demand as a Sydney go to for great food and wine.

Customer review rating 2.0/5

Julie C. Couples - Confirmed reviews ALL

Check in was a breeze, very helpful gentleman checked us in, welcomed us back, and provided a welcome gift. We paid for parking as we’d been instructed by the concierge to park in the VIP member zone, and told that a sign with our name would keep the spot reserved when we went out for a few hours the next day. The room was nice, good size and with lovely views towards the water. The free wifi and ability to cast streaming services from your mobile to the tv was greatly appreciated. We even received a bottle of champagne and a birthday card as I’d mentioned in my booking we were staying for my birthday which was the following day. We went out the next morning in our car, taking a photo of the Reserved sign with my name on it. After a lovely day out exploring Sydney, we returned to find someone had parked in our reserved (and paid for) spot even though our name was still on the sign. I spoke to the concierge who initially said he’d move us to another spot, took down the sign with my name on it and walked me to another spot while my husband drove the car out around the block to be in the right position to park in the new spot. But when we got there, someone else’s name was on the reserved sign. The concierge just shrugged saying it’s too bad and told us we’d have to go into the carpark next door. I explained we had already paid and he said they can’t control who parks in our reserved spot and said we had no choice. We had already spent 15 minutes walking around the carpark trying to get the matter resolved and we were cold and tired so we just gave up. On check out the next morning I explained what happened and that we were disappointed to have that happen on my birthday, really bringing down the mood of our day. The lovely lady agreed and comped us the day of parking for the inconvenience and lack of suitable solution. She suggested that my common surname may have been the same as a diamond member who was staying and so perhaps they’d mistakenly taken my spot. Next time if there’s a common name, put a first initial too to avoid standing around in the cold carpark for ages before having to carry all your shopping and bags from the carpark next door.

Greetings Julie, Thank you for sharing your experience with us. I am pleased to hear that you enjoyed the initial aspects of your stay, including the room, the welcome gifts, and the amenities provided. However, I sincerely apologise for the inconvenience you encountered regarding the parking arrangements. I am glad that our staff was able to address your concerns during check-out, and I hope the gesture of compensating your parking fees helped alleviate some of the inconvenience you faced. Please know that your feedback is invaluable in helping us improve our services. As an Accor member we value your loyalty, so if there's anything we can do to assist post stay or welcome you back for a superior stay please let us know. Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Customer review rating 5.0/5

Prathamesh D. Families - Confirmed reviews ALL

Great staff

Greetings Prathamesh, Thank you for your kind words regarding our central location and the excellent service provided by our staff. We are pleased to know that you had a positive experience during your stay with us. Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Other web-users rate our hotel

  • 3,458 reviews 9.2/10 Location
  • 5,074 reviews 6.4/10 Room
  • 4,687 reviews 8.4/10 Service
  • 72 reviews 4.5/10 WiFi
  • 1,750 reviews 6/10 Cleanliness
  • 1,540 reviews 7.8/10 Food
  • 1,470 reviews 8.1/10 Breakfast
  • 260 reviews 2.3/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Darling Harbour