Novotel Sydney on Darling Harbour

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Novotel Sydney on Darling Harbour 4.5 stars

Customer review rating (ALL Rating) 4.3/5 268 reviews

ALLSAFE approved hotel

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Hotel extras

  • Iconic resort located in the heart of vibrant Darling Harbour.

  • 525 stylish guest rooms and suites, contemporary spaces that exude a restful comfortable feel.

  • Spacious executive rooms and suites with impressive city skyline views.

  • Signature restaurant with floor to ceiling windows and unrivalled Darling Harbour views.

  • Superb resort facilities with fitness room, kid's club, outdoor pool and tennis court.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Sydney on Darling Harbour

100 Murray Street, Darling Harbour
2000 Sydney



  • By plane

    KINGSFORD SMITH SYD At 11km / 6 miles

  • By boat

    CIRCULAR QUAY At 2km / 1 miles

  • By boat

    ROCKET FERRY At 0km / 0 miles

  • By helicopter

    SYDNEY AIRPORT At 11km / 6 miles

  • By car


  • By car

    OLYMPIC DRIVE At 16km / 10 miles

  • By train

    CENTRAL RAILWAY STATION At 0km / 0 miles

  • By train


GPS:-33.872715, 151.197555

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


The unique style and personality of The Ternary allows our guests to experience three distinct offerings; the Grill Kitchen, the Asian Kitchen and the Wine Bar, in one inviting, social and harmonious open space.

Our accommodation(s)

Novotel Sydney on Darling Harbour boasts 525 stylish rooms, including 16 premium suites, contemporary spaces that exude a restful comfortable feel. This lifestyle resort balances eclectic details with striking public spaces that are playful and filled with light and energy. Treat yourself to an Executive room to really take advantage of the unrivalled location and enjoy our stunning views of the Sydney skyline.

Our guest reviews

Our guest reviews for
Novotel Sydney on Darling Harbour

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  268 reviews

TripAdvisor Rating  4.0/5  5,510 reviews

Customer review rating 2.0/5

Melanie Couples - Confirmed reviews ALL

We arrived to a long queue waiting to check in, champagne was offered to the those waiting, we do not drink alcohol. Limited staff were available to assist check ins. When we questioned whether this was normal we were advised yes and that if we were dissatisfied we could contact management. We requested a view of Darling Harbour which was considered an upgrade, we were advised we would need to pay for this which we opted to as we were booked to stay for three nights and did not want a view of the car park. Each night we were woken by loud alarms which was followed by announcements advising the issue had been fixed. I understand that these things happen but for it to occur each night was far from ideal. Our stay was far from relaxing as a result.

Great location, modern & fresh feel, terrific staff

Customer review rating 5.0/5

Tony S. Couples - Confirmed reviews ALL

I was welcomed as a Platinum member and found the whole experience very good, from the initial booking, to the call from Andrew (Concierge) prior to arrival, the whole experience was very good


Customer review rating 3.5/5

Lindy Families - Confirmed reviews ALL

1 night $500.....4 ppl Not enough towels n washers in room Mini bar empty not even a bottle of water

Customer review rating 5.0/5

Zoe H. Friends - Confirmed reviews ALL

Our stay was amazing!

Great location and friendly staff made our stay perfect.

Customer review rating 5.0/5

Jane W. Families - Confirmed reviews ALL

Staff were very welcoming and helpful, room was neat and tidy. Enjoyed the breakfast. Would highly recommend Novotel Darling Harbour to everyone.

Well located, comfy beds, clean room, expensive breakfast

Customer review rating 4.0/5

R. Q. Families - Confirmed reviews ALL

We stayed for the weekend to catch up with family who live in NSW. The staff on arrival were very friendly and welcoming. Our room was very clean and inviting, containing all that we required for our weekend away. On Saturday morning we decided to utilise the restaurant facilities and have breakfast, although there was ample choices and a variety of hot and cold freshly made foods, we found that the price did not justify the amount we consumed.

Fantastic location

Customer review rating 4.5/5

Cathy Business - Confirmed reviews ALL

Great location. Helpful staff. Fantastic breakfast

Dear Cathy Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Loved the hotel, felt really fancy

Customer review rating 5.0/5

Jess Friends - Confirmed reviews ALL

Check in was a breeze, the staff were super helpful. They were kind and considerate. The room was clean and the bed was very comfy. The blackout blinds changed my life!

Dear Jessica Thank you for taking the time to leave feedback on your recent stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular Amanda. We are very lucky to have her on our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Great stay

Customer review rating 4.5/5

Gem Couples - Confirmed reviews ALL

Stayed giff Rd my birthday. Had a great night

Dear Gemma We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback as a valued Accor Live Limitless Silver member. I will share your comments with our team, in particular Hamish. We are very lucky to have him. We would also like to thank you for choosing to spend your special occasion at Novotel and look forward to spending many more special moments with you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Well located, on site parking a plus, great facilities.

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL


Fantastic stay

Customer review rating 5.0/5

Yvonne C. Families - Confirmed reviews ALL

Excellent hotel. Staff very very pleasant and helpful. Cleaning staff always greeted you with a smile and good morning etc, lovely to see. Drink staff great and cheery dining room great

Wake Up Call

Customer review rating 2.5/5

Louise Couples - Confirmed reviews ALL

We chose the Novotel because we believe that it is a high standard of hotel. We were excited to finally get away as a couple as we hardly ever get to go out. When we arrived there was no parking left so we had to park next door. That was fine, not ideal but all good. The line up to get our room was long. When we got to our room it was nice. We went down for a drink and enjoyed the food. As we were sleeping at 2.30am an alarm went off. We both woke up and struggled to get to sleep but finally got to sleep. 30 mins later another alarm went off. We were not able to get to sleep even though we tried. We decided to get up and get ready shower and pack our things, go for breakfast and leave. When we signed out they didn't even ask if we had a good stay, probably because they knew people complained. Very disappointed.

Good location, friendly and professional staff, great room

Customer review rating 5.0/5

Joffrey L. Business - Confirmed reviews ALL

Awesome experience, great room, friendly and professional staff

Dear Joffrey Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

A lovely vacation, but items need attention.

Customer review rating 2.0/5

Puller A. Solo - Confirmed reviews ALL

I stayed for a week, arriving on a Sunday and leaving on a Saturday. I could not get a room until 4 pm. I arrived at 9. Staff graciously took my bags, though they misgauged the weight of the computer bag, hanging it on the light handle of my suitcase. It only stayed up because there were a lot of people in my situation cramming everything together. The staff were polite but overwhelmed. They told us to come back at 2. I did so. I still waited until 4. Staff were extremely helpful with local information. They were not extremely helpful on room service. I tried 3 different days. The first time I got my order ok. The second time no one answered, and after numerous attempts, I ordered Uber eats instead. The third time I finally went down to the bar and paid $5 AUD each for two cans of coke. I know in-hotel costs gouge, but $10 AUD was significant Last but not least, the hotel needs to take serious effort to guide guests to the tram stop nearby. I got directions from staff, but made a wrong turn and could not find it even though it’s very close. A couple red signs saying Convention Tram Stop > would be extremely helpful. I had a lovely vacation, and the hotel was in a good location and gave me an excellent room. But there are underlying issues that need attention. PS: I do not know if hotel staff answers emails or whether that is passed to company resources, but I was deliberately misled on what my Accor account did for me. I contacted the Darling Harbour location months prior to my arrival and provided my (general level) account and was told I got free internet for my connection. When I got there, I realized everyone on the network got it free. Which is fine, and in fact a great thing for the hotel to do. But don’t advertise it like a personal perk when it’s not.

Very convenient location given my schedule at ICC

Customer review rating 4.0/5

Stephen D. Business - Confirmed reviews ALL

Great check in / out experience. Room was clean and tidy, though future stays will ask for a higher floor (away from conference rooms on 1st floor). Being based in Singapore, weather took some getting used to - heating in the room didn't seem to want to budge beyond 18'. Very friendly restaurant staff, with great take-away coffee. Concierge team were always super helpful when I needed a cab in a hurry. Overall, when I am next attending an event at ICC, will choose the Novotel again.

Novotel Darling harbour

TripAdvisor rating 3.0/5

Travellingman465 Business - TripAdvisor review

Crazy housekeeping took away the ONE cake of soap each day, barely used(Once!!) & had to request! Old hotel. Still old shower over old bath. But I see no longer owned by Accor -is this why nothing is being spent on upgrading???

Customer review rating 3.5/5

Ranjan F. Families - Confirmed reviews ALL

It was an ok stay. We did not have any spare pillows or a laundry bag There was no shampoo inside the bathroom We really missed the dine in for dinner at the Ternary Bar due to closure of the bar for dinner

Great Stay

TripAdvisor rating 5.0/5

Ian P TripAdvisor review

I have been to many hotels all over the world and u have to say the Manager at the Novotel Darling Harbour Andrew is the best i have met. Andrew greeted us helped with my wife's emergency dry cleaning. Andrew personally delivered this back always had time for a chat and is the nicesy most efficient Manager we have ever met. Thanks andrew for making this a great stay.

Close to Darling Harbour and the city shops

TripAdvisor rating 4.0/5

Julie R TripAdvisor review

We just had a standard room with 2 double beds. Room was clean but nothing special. We enjoyed the buffet breakfast at The Ternary with the nice view of the harbour. The small IGA store across the road was an advantage. Walking distance to Darling Harbour and the city. Just a bit disappointed with the treatment being an Accor Plus member, I was not given complimentary bottles of water. I usually get the niceties at other Accor hotels. Did online check in so getting our keys was quicker.

Quick sydney Trip

TripAdvisor rating 4.0/5

Ted D TripAdvisor review

As usual all the staff were excellent, courteous and helpful. When checking in direct with the hotel the receptionist was very good with room selection including a couple of room type changes. Restaurant and bar service were carried out in a professional and friendly manner. This is the 5-6 time we have stayed at your hotel and it is still our hotel of choice in Sydney. Some minor issues are inadequate parking resources and a little disappointed with the room we were allocated. As a gold member upgrading to a room with a view would have been appreciated.

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