Novotel Sydney on Darling Harbour 4.5 stars

Customer review rating (ALL Rating) 4.3/5 9,198 reviews

Best price
guarantee
Novotel Sydney on Darling Harbour - Image 1
Novotel Sydney on Darling Harbour - Image 2
Novotel Sydney on Darling Harbour - Image 3
Novotel Sydney on Darling Harbour - Image 4
100 Murray Street, Darling Harbour, 2000 Sydney, Australia

Description

Hotel extras

  • Iconic resort located in the heart of vibrant Darling Harbour.

  • 525 stylish guest rooms and suites, contemporary spaces that exude a restful comfortable feel.

  • Spacious executive rooms and suites with impressive city skyline views.

  • Signature restaurant with floor to ceiling windows and unrivalled City Skyline views.

  • Superb resort facilities with fitness room, kid's club, outdoor pool and tennis court.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Sydney on Darling Harbour

100 Murray Street, Darling Harbour
2000 Sydney
Australia

GPS:-33.872715, 151.197555

Telephone
Fax +61 2 9288 7189

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE TERNARY RESTAURANT

Experience three unique dining concepts at The Ternary in one vibrant space – Asian Kitchen, Grill Kitchen, and Wine Bar – blending bold flavours, live cooking, and relaxed social dining in Darling Harbour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  9,198 reviews

TripAdvisor Rating  3.9/5  5,789 reviews

Customer review rating 3.5/5

Paula M. A. Business - Confirmed reviews ALL

Condition of rooms worn. Gym rediculous, both in terms of equipment (no rower, wasted space on leg lift apparatus inside gym who would use that?) and also for the hours. If you have a business day then you have to choose between gym and breakfast. In room dining menu doesn’t have much healthy.

Greetings Paula, Thank you for sharing your feedback regarding your recent stay. I appreciate your comments about our location; however, I regret that the condition of the rooms did not meet your expectations. Your observations regarding the gym facilities and the in-room dining menu are duly noted. We continually strive to enhance our offerings, and your input is invaluable in this process I hope to have the opportunity to welcome you back in the future for an improved experience. Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Customer review rating 4.0/5

Iona S. R. Business - Confirmed reviews ALL

Everything was great - just the smell of damp/wet carpet on the 10th floor corridor wasnt good.

Customer review rating 2.0/5

Narelle A. Friends - Confirmed reviews ALL

Once we found the hotel it was a lively check-in but we were dissatisfied with the room fridge as we didn’t even have bottled water - I thought this was a bit rude tbh

Greetings Narelle, Thank you for your feedback regarding your recent stay. We regret that you encountered difficulties locating our hotel and that the amenities in your room did not meet your expectations. If any juncture during your stay you need something from the staff please don't hesitate to let us know as we'll do our best to accede to any request you may have! Thank you again for your feedback as it's vital for us to improve our guest experience! Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Customer review rating 3.5/5

Nathaniel L. Families - Confirmed reviews ALL

Rooms need a little upgrade. Room I was dark and a couple of fixtures in the toilet weren't working to their best (e.g. drying, drainage was cracked, light in room wasn't working.)

Customer review rating 0.5/5

Ronny S. Business - Confirmed reviews ALL

Very dated room, barely any water pressure, asked for different room on checkin but allegedly nothing available even though I could have booked higher category room on the spot for the same day via the App. The room I had wasn’t ready on arrival around 1pm which is fine as checkin is only from 2pm. I was told they’d request the room to be done next and I’d get a call once it was ready. I waited at the bar - 3 hours later, no call, no update. Went back to the checkin desk and the room was ready. The room 645 was allegedly an upgrade but it was extremely dated and dark. I have stayed dozen of times over the last 10years at this Hotel and it was my favorite in Sydney. Never had such an embarrassing room. Definitely not Novotel Standard - I’ve been to multiple Mercure, Breakfree and Ibis which have been much more luxurious and what was offered here. At this point I was just disappointed and told myself it’s only one night. In summary I felt staff at checkin was friendly but unhelpful, not much recognition of loyalty as a gold member, definitely not in room. The gold welcome package is a small package of water and 3 tiny cookies - it used to be chocolate and a wine bottle. 1 still water as recognition of gold membership - 30+ nights stayed per year? There are plenty other places where water is complimentary to anyone and presentation is much nicer. Also there used to be a concierge service reaching out a few days prior arrival to arrange any on-arrival-requests whether chargeable or not. This seems have been missed or eliminated as it didn’t happen. Checkout process - “Elite / Member counter” was unmanned. The standard counter was efficient but unfriendly. Greeted the staff and barely got a “good morning” back. Followed by a “it’s done” once she checked the room number and looked at me without any further word. I asked for the invoice to be emailed which was done. I shouldn’t have to ask or request an invoice whether it’s paper copy or via email. Not sure if it was a terrible experience because it’s one week before Christmas although the hotel didn’t appear to be to be fully booked or if service is not being in focus anymore as the view is being built out with the development next door. It’s a shame, this used to be a great place to stay and I went out of my way to stay there when in Sydney. Need to look for alternatives now.

Greetings Ronny, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely regret to learn about the various issues you encountered, as it is our goal to provide a comfortable and enjoyable experience for all our guests. I apologize for the inconvenience you faced with the room assignment and the delay in your check-in process. While we strive to accommodate requests for early check-in, it is contingent upon room availability and cleaning schedules. I appreciate your patience during this time. I also understand your disappointment with the condition of the room and the amenities provided for our gold members. Your loyalty is greatly valued, and I will ensure that your concerns regarding the welcome package and the lack of concierge outreach are communicated to the relevant teams for consideration. Furthermore, I regret that the checkout experience did not meet your expectations. Our aim is to provide efficient and friendly service, and I will address this with our front desk team. Thank you for your loyalty over the years, and I hope we may have the opportunity to restore your faith in our hotel in the future. Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

In partnership with TripAdvisor

Other web-users rate our hotel

  • 3,775 reviews 9.2/10 Location
  • 5,550 reviews 6.5/10 Room
  • 5,185 reviews 8.3/10 Service
  • 168 reviews 4.9/10 WiFi
  • 1,895 reviews 6.1/10 Cleanliness
  • 1,735 reviews 7.9/10 Food
  • 1,605 reviews 8.2/10 Breakfast
  • 521 reviews 8.5/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Darling Harbour

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.