Novotel Sydney on Darling Harbour 4.5 stars

Customer review rating (ALL Rating) 4.3/5 8,929 reviews

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100 Murray Street, Darling Harbour, 2000 Sydney, Australia

Description

Hotel extras

  • Iconic resort located in the heart of vibrant Darling Harbour.

  • 525 stylish guest rooms and suites, contemporary spaces that exude a restful comfortable feel.

  • Spacious executive rooms and suites with impressive city skyline views.

  • Signature restaurant with floor to ceiling windows and unrivalled City Skyline views.

  • Superb resort facilities with fitness room, kid's club, outdoor pool and tennis court.

Our accommodation(s)

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Hotel location

Novotel Sydney on Darling Harbour

100 Murray Street, Darling Harbour
2000 Sydney
Australia

GPS:-33.872715, 151.197555

Telephone
Fax +61 2 9288 7189

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE TERNARY RESTAURANT

Experience three unique dining concepts at The Ternary in one vibrant space – Asian Kitchen, Grill Kitchen, and Wine Bar – blending bold flavours, live cooking, and relaxed social dining in Darling Harbour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  8,929 reviews

TripAdvisor Rating  3.9/5  5,794 reviews

Customer review rating 4.0/5

Jan P. Couples - Confirmed reviews ALL

For us, there were far too many unruly children in common areas Obviously Novotel had given a great weekend deal for families unbeknown to us

Customer review rating 5.0/5

Christopher C. Couples - Confirmed reviews ALL

Very enjoyable

Customer review rating 4.0/5

Alex C. Couples - Confirmed reviews ALL

A little hard to locate the hotel from the light rail. Signs from the light rail station instruct you to walk to the carpark and then the signs in the hotel carpark instruct you through the length of the carpark to 2 lifts that were not working. This meant that we had to walk back through the carpark to walk 4 flights of stairs with our luggage. Once we had navigated our way to the hotel reception they were able to provide more clear directions on how to access a flight of stairs to a working lift back to the carpark and light rail. We were able to check in early and while we waited enjoyed the calm entry area and bar. The room we booked was facing the west however we must have been upgraded to a city view room. The room was nice, clean and a good size. All of the amenities you would expect with a clean and tidy bathroom, nice shower and bath and the bed was really comfy. The view from the window to the city is good however obstructed by the building site of a new skyscraper. Noise from the building site was ok but not ideal. There was a bowl and 2 glasses that were outside our door for the first 18 hours of our stay (we ended up moving them ourselves as it was a bit off putting). Breakfast in the buffet was delightful with a great range and very calm. Check out was smooth. Over all it was a nice stay. Thanks

Greetings Alex, Thank you for taking the time to share your experience during your recent stay with us. I am pleased to hear that you enjoyed the comfort of your room and the breakfast offerings, as well as the overall calm atmosphere of our hotel. I am delighted to know that the staff were able to clarify the best means of accessing the hotel and surroundings after some initial frustration. While I am glad that your overall experience was enjoyable, we strive for excellence, and your comments will assist us in improving our services further. Thank you once again for your insights. Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Customer review rating 4.5/5

Sandra G. Families - Confirmed reviews ALL

My family of 5 (2A, 3C) stayed in 2 deluxe rooms. Hotel staff were helpful and friendly. We enjoyed the buffet breakfast and the little cafe was also great for snacks and drinks. Our rooms were clean and tidy and the beds were super comfy. The bathrooms were a little dated but I found them fine even though normally I'm quite fussy. Would have loved bathrobes and for our rooms to be interconnecting rather than just next door. We liked being close to Darling Harbour and to the train station. Disappointed to not receive a welcome gift despite our Gold status but I didn't mention this to staff. Grateful for an early check in and late check out. Thank you for helping to return my Kindle that I had left behind.

Greetings Sandra, Thank you for taking the time to share your experience with us. We are delighted to hear that you and your family enjoyed your stay in our deluxe rooms and found our staff to be helpful and friendly. It is wonderful that you appreciated our buffet breakfast and the offerings from our café. We acknowledge your feedback regarding the bathrooms and the desire for interconnecting rooms. While we strive to accommodate such requests when possible, we appreciate your understanding in this matter. Additionally, we regret that you did not receive a welcome gift despite your Gold status. It goes without saying that our staff would gladly remedy this oversight if need be. We are pleased that we could assist in returning your Kindle and that you found value in our early check-in and late check-out options. Thank you for your earnest and glowing review, we really appreciate it! Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Customer review rating 3.5/5

Natasha W. Families - Confirmed reviews ALL

We had a lovely time at the Novotel. Customer service was excellent and the food wonderful. The hotel is a little run down in some parts and could do with a face lift.

Greetings Natasha, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our customer service and dining options. We appreciate your comments about the hotel's condition, and your observations will be taken into consideration as we plan future improvements. Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

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Other web-users rate our hotel

  • 3,699 reviews 9.2/10 Location
  • 5,428 reviews 6.4/10 Room
  • 5,035 reviews 8.3/10 Service
  • 134 reviews 4.3/10 WiFi
  • 1,860 reviews 5.9/10 Cleanliness
  • 1,675 reviews 7.7/10 Food
  • 1,588 reviews 8.2/10 Breakfast
  • 499 reviews 8.5/10 Bar

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