Novotel Sydney on Darling Harbour 4.5 stars

Customer review rating (ALL Rating) 4.3/5 9,521 reviews

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Hotel extras

  • Iconic resort located in the heart of vibrant Darling Harbour.

  • 525 stylish guest rooms and suites, contemporary spaces that exude a restful comfortable feel.

  • Spacious executive rooms and suites with impressive city skyline views.

  • Signature restaurant with floor to ceiling windows and unrivalled Darling Harbour views.

  • Superb resort facilities with fitness room, kid's club, outdoor pool and tennis court.

Our accommodation(s)

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Hotel location

Novotel Sydney on Darling Harbour

100 Murray Street, Darling Harbour
2000 Sydney

GPS:-33.872715, 151.197555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


The unique style and personality of The Ternary allows our guests to experience three distinct offerings; the Grill Kitchen, the Asian Kitchen and the Wine Bar, in one inviting, social and harmonious open space.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  9,521 reviews

TripAdvisor Rating  4.0/5  5,669 reviews

Certificate of excellence 2023

Not good for business travellers

TripAdvisor rating 2.0/5

EthioJayhawk TripAdvisor review

I'm staying at the hotel with family, but trying to keep up with business in various time zones while I'm here. I'm finding it difficult to do my work while here. There is no desk in the room -- just a round table which is too far from any outlet. There are not universal adapters in the room. If you are travelling with family, you will fight over the wifi because you are only allowed three connections. There is no business lounge, so if you have to take a meeting while family members are sleeping, you will have to do it in the bar with rock music blasting in the background. The hotel reception confirmed that this hotel is not meant for business travellers.

Great location

Customer review rating 4.0/5

Jessica Families - Confirmed reviews ALL

Great facilities, great location.

Dear Jessica C., Thank you for taking the time to share your feedback on your recent stay at the Novotel Darling Harbour. We appreciate your positive comments and are pleased to hear that you had an overall satisfactory experience. We value your input and will use your feedback to further enhance our services. Thank you once again for your kind words, and we look forward to the opportunity to welcome you again and provide an even more exceptional stay. sincerely, Hotel Management Novotel Sydney Darling Harbour

Everything was fantastic, we have found our new favourite hotel in Sydney

Customer review rating 5.0/5

Michael Couples - Confirmed reviews ALL

From booking direct with the hotel, to arrival, check in, the room, the view, the food, the staff, everything was fantastic and we couldn’t have had a nicer experience. It was a special occasion for us and the staff made us feel really special. We at all meals in the restaurant as we had no want or need to go anywhere else, from the massive buffet breakfast, to lunch and snacks and then delicious dinners we couldn’t have asked for more. The room was exactly as pictured which is quite often not the case for some hotels, the view was beautiful, bed and sofa was comfy. Having a microwave was a great feature that isn’t usually found in hotel rooms. We would highly recommend the loft suite to anyone that asks. We are heading back next month.

Okay stay

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Experience was okay, staff were Nice, Room service for dinner on two occasions was not great Our hot mess were Cold and we advised the restaurant staff who then supplied a cold meal again

Dear Phillip F., Thank you for sharing your feedback regarding your recent stay at Novotel Sydney on Darling Harbour. I appreciate your kind words about our staff. I regret to hear about the issues you experienced with our room service. It is disappointing to learn that your meals were cold on two separate occasions and that this was not adequately addressed by our restaurant staff. This is not the standard of service we strive to provide, and I apologize for the inconvenience. Your feedback is important to us, and I will ensure that our restaurant team is made aware of these concerns to prevent such issues from recurring in the future. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future. Warm regards, Mattia Dolera Assistant Manager Novotel Sydney on Darling Harbour

Charged me for breakfast.

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

I was charged foe breakfast up front when they should have charged me as I checked out. I didn't go to breakfast and now I need to wait for the refund to be processed.

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Other web-users rate our hotel

  • 3,713 reviews 9.1/10 Location
  • 5,652 reviews 6.8/10 Room
  • 5,229 reviews 8.2/10 Service
  • 270 reviews 5.2/10 WiFi
  • 1,838 reviews 6.1/10 Cleanliness
  • 1,748 reviews 7.6/10 Food
  • 1,556 reviews 8.1/10 Breakfast
  • 1,113 reviews 5.7/10 Value

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