overall ok experience, dark rooms no option to increase the brightness of lights. very low water pressure

Love this hotel, great location ,clean room, parking availability+++, Very busy.

Everything was fine, your rooms are a bit tired in areas but no big concerns.

pleasently surprised to minimal wait time (5mins) at reception compared to last time. did not realise that my booking came with extras (cocktails and breakfast) so great surprise. line up at reception to check out only 1 operator!

Staff were great, facilities a bit dated

It feels like we just stay in a normal hotel. Staff are not as welcoming as in other Accor hotels.

Terrific staff

Great place to stay. Very friendly and helpful staff.

From arrival with the porter taking my bags from the taxi, booking into my room and room service it was great. I used room service three times, each meal hot, delivered quickly and was great. Overall a great stay.

The Novotel is a family favorite of ours due to its location and affordability. The rooms and facilities are clean, decently spaced, and comfortable for a family of 4.

Overall, the rooms and service were pretty much as they have been for the past several years except for one thing: The privileges afforded to Platinum Accor members has been downgraded. In the past, we received two complimentary drink vouchers for anything from the bar. Now, these vouchers are reserved for Diamond members apparently and platinum members are restricted to one 'house' wine or beer. Very disappointing. Platinum members were also offered free parking. I'm not sure if this is still the case.

I was previously a regular at Novotel darling Harbour, but a change in work travel policy meant I had not visited for many years. The overnight stay was as expected, with the room of high standard and cleanliness. Staff were pleasant and welcoming & location was very handy for my specific visit to Sydney.

I have been to many hotels all over the world and u have to say the Manager at the Novotel Darling Harbour Andrew is the best i have met. Andrew greeted us helped with my wife's emergency dry cleaning. Andrew personally delivered this back always had time for a chat and is the nicesy most efficient Manager we have ever met. Thanks andrew for making this a great stay.

We just had a standard room with 2 double beds. Room was clean but nothing special. We enjoyed the buffet breakfast at The Ternary with the nice view of the harbour. The small IGA store across the road was an advantage. Walking distance to Darling Harbour and the city. Just a bit disappointed with the treatment being an Accor Plus member, I was not given complimentary bottles of water. I usually get the niceties at other Accor hotels. Did online check in so getting our keys was quicker.

As usual all the staff were excellent, courteous and helpful. When checking in direct with the hotel the receptionist was very good with room selection including a couple of room type changes. Restaurant and bar service were carried out in a professional and friendly manner. This is the 5-6 time we have stayed at your hotel and it is still our hotel of choice in Sydney. Some minor issues are inadequate parking resources and a little disappointed with the room we were allocated. As a gold member upgrading to a room with a view would have been appreciated.