Novotel Sydney on Darling Harbour 4.5 stars

Customer review rating (ALL Rating) 4.3/5 8,830 reviews

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100 Murray Street, Darling Harbour, 2000 Sydney, Australia

Description

Hotel extras

  • Iconic resort located in the heart of vibrant Darling Harbour.

  • 525 stylish guest rooms and suites, contemporary spaces that exude a restful comfortable feel.

  • Spacious executive rooms and suites with impressive city skyline views.

  • Signature restaurant with floor to ceiling windows and unrivalled City Skyline views.

  • Superb resort facilities with fitness room, kid's club, outdoor pool and tennis court.

Our accommodation(s)

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Hotel location

Novotel Sydney on Darling Harbour

100 Murray Street, Darling Harbour
2000 Sydney
Australia

GPS:-33.872715, 151.197555

Telephone
Fax +61 2 9288 7189

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE TERNARY RESTAURANT

Experience three unique dining concepts at The Ternary in one vibrant space – Asian Kitchen, Grill Kitchen, and Wine Bar – blending bold flavours, live cooking, and relaxed social dining in Darling Harbour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  8,830 reviews

Customer review rating 4.5/5

Robert S. Couples - Confirmed reviews ALL

Enjoyed everything - dinner breakfast and the room

Customer review rating 1.5/5

Francine R. B. Couples - Confirmed reviews ALL

when i checked in, i asked if i can avail of the room upgrade - even on other days. He firmly said that no - you cant its full house. I asked if I can request on other days he said no as well. I mentioned being Gold - if i have other benefits to enjoy (which I thought he was checking or able to check) he said he will check with manager but i can just have a welcome drink. After few minutes he said there’s an available room for upgrade. He did not ask if its our first time - did not provide info of what to enjoy, gave us our welcome bag with paper bag (water and small tim tam) - i often have welcome letter. I feel not welcomed here. I dont know the amenities at all. Really a bad comparison to hospitality service of other accor member hotels.

Thank you for taking the time to share your experience with us. As an Accor Gold member, your loyalty is truly appreciated, and I am very sorry to hear that you did not feel welcomed or recognised in the way you rightly expected. Your feedback regarding the room upgrade process has been noted. While availability can vary throughout the day, I understand that the initial communication you received caused confusion and did not reflect the level of clarity we aim to provide. I am pleased that an upgrade was ultimately offered, though I regret that the process did not feel smooth or reassuring for you. We also apologise that information about your benefits, the hotel facilities, and available amenities was not communicated clearly at check-in. These are important parts of ensuring our members feel valued and well looked after, and it is disappointing to learn that we fell short in this instance. Your comments have been shared with our front office leadership team to reinforce our service expectations and refresh training where needed. Thank you again for bringing this to our attention. Your feedback is truly valuable in helping us improve, and we hope to have the opportunity to provide you with a much more seamless and welcoming stay in the future. Warm regards, Veronika Hojdarova Operations Manager Novotel Sydney on Darling Harbour

Customer review rating 3.0/5

Anne F. Couples - Confirmed reviews ALL

Restaurant food average, waiter rude and below average, one of the few waiters I have not given a tip. Concierges excellent, bar staff, except one, were also excellent. The check in staff disinterested, hard to understand and really appeared that they did not care.

Greetings Anne, Thank you for your feedback. I am pleased to hear you enjoyed your room and appreciated our concierge and most of our bar staff. I would like to express sincere regret that both our front desk and bar area led to disappointing experiences as it is not reflective of our usual standards. If there's anything we can do to welcome you back for a 10/10 stay, please let us know! Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Customer review rating 1.5/5

Rebecca S. Families - Confirmed reviews ALL

Pre check in was good and made for a quick arrival. Breakfast was good but overall rooms were very rundown down and not the star rating that was advertised.

Thank you for taking the time to share your feedback. I am pleased to hear that your pre-check-in experience was smooth and that you enjoyed breakfast. I appreciate your comments regarding the condition of the rooms, particularly the bathrooms. While we continually work to maintain and refresh our property, your observations have been shared with our management and maintenance teams as part of our ongoing improvement plans. Guest comfort and satisfaction are very important to us, and feedback like yours helps guide our refurbishment priorities. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future with an even better experience. Warm regards, Veronika Hojdarova Operations Manager Novotel Sydney on Darling Harbour

Customer review rating 4.5/5

Rinaldo D. B. Couples - Confirmed reviews ALL

two good days within easy walking, light rail or ferry

Other web-users rate our hotel

  • 3,632 reviews 9.2/10 Location
  • 5,338 reviews 6.4/10 Room
  • 4,943 reviews 8.3/10 Service
  • 108 reviews 4.5/10 WiFi
  • 1,823 reviews 6/10 Cleanliness
  • 1,638 reviews 7.7/10 Food
  • 1,562 reviews 8.2/10 Breakfast
  • 278 reviews 2/10 Pool

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