Located in the heart of Darling Harbour, Novotel Sydney on Darling Harbour offers a modern and welcoming experience. The spacious lobby and vibrant design reflect the energy of Sydney, while The Ternary—our signature restaurant, brings together the Grill Kitchen, Asian Kitchen, and Wine Bar in one stylish open space with sweeping views of the city skyline.
Treat yourself at The Ternary to a delicious dinner, champagne cocktail or a fine wine, the perfect location for any special occasion. The resort boasts a dazzling open lobby space, kid's corner, gym, outdoor pool and tennis court. For business travellers looking for a meeting or event venue, the resort offers an array of unique spaces with expansive outdoor terraces.
Easily accessible by public transport, including light rail (nearest station Convention), ferry and train; only a 10 minute walk from Central & Town Hall stations. Secure on-site undercover parking is available, $65 for a 24-hour pass, unlimited entry.
My team and I wish you a memorable stay at Novotel Sydney on Darling Harbour and look forward to welcoming you back. For any enquiries, contact novotel.sdh.fom@accor.com or +61 2 9934 0000.
Zayne Boon, Hotel Management
The Ternary is open for dinner Wednesday to Sunday, 6pm-10pm. Bookings are essential. The Harbourside Centre redevelopment is underway and expected to complete in 2027. We've implemented noise monitoring and dust reduction to minimise guest disruption. Construction hours: weekdays 7am-7pm Saturdays 7am-3:30pm No work Sundays or public holidays. Please note: current images displayed may not reflect real-time views due to ongoing construction.
Hotel extras
Iconic resort located in the heart of vibrant Darling Harbour.
525 stylish guest rooms and suites, contemporary spaces that exude a restful comfortable feel.
Spacious executive rooms and suites with impressive city skyline views.
Signature restaurant with floor to ceiling windows and unrivalled City Skyline views.
Superb resort facilities with fitness room, kid's club, outdoor pool and tennis court.
Our accommodation(s)
Book this hotel
Page 1 out of 9, Room 1 :
Superior Room, 1 Queen Bed
, Room 2 :
Superior Room, 2 Double Beds
Superior Room, 2 Double Beds
Room
Superior Room, 1 Queen Bed
Photo out of - Superior Room, 1 Queen Bed
Contemporary 28sqm queen room with premium bedding for restful sleep. Features work desk, comfortable living space, high-speed Wi-Fi, and 48-inch smart TV with media hub. Ideal for business travelers or tourists seeking a calm, spacious oasis in Sydney.
Contemporary 28sqm room with two double beds and premium bedding. Features work desk, high-speed Wi-Fi, 48-inch smart TV with media hub. Ideal for families, friends, or colleagues seeking a calm, spacious retreat with modern amenities and connectivity.
Photo out of - Deluxe Room, 1 Queen Bed, City Skyline
Relax in a 30sqm queen room with city skyline views. Features premium bedding, high-speed Wi-Fi, 48-inch smart TV with Chromecast, work desk, and climate control. Perfect for business travelers and tourists exploring Sydney CBD and nearby attractions.
Views:
City View
Max. number of persons
2
Area
From
30 m²
/
322 sq ft
Bedding
Queen size bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Mini-refrigerator
Bottled waterAdditional charge
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Bathroom products
Hair dryer in bathroom
Slippers
Media And Technology
Complementary elements
Radio
Internet Facilities
Data port in room
High speed internet
RJ 45 Outlet
Phone Facilities
Direct dial telephone
Free local calls
Voice mail
International callsAdditional charge
Tv Facilities
Chromecast
Satellite/cable colour TV
48'/122 cm screen
Flat screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Visual alarm in rooms
Bedding Facilities
36” wide route to both sides of bed (in room with one bed)
Photo 1 out of 3 - Deluxe Room, 2 Double Beds, City Skyline
Spacious 30sqm room with two double beds and city skyline views. Features high-speed Wi-Fi, 48-inch smart TV with Chromecast, and modern amenities. Ideal for families, friends, & groups exploring Sydney CBD attractions and attending business conferences.
Photo out of - Executive Room, 1 Queen Bed, City Skyline
Spacious 32sqm Executive Queen room with premium bedding, high-speed Wi-Fi, 48-inch smart TV, media hub, work desk, and dining area. Ideal for business and leisure travelers exploring Sydney CBD. Modern amenities designed for productivity and comfort.
Photo out of - Executive Room, 2 Double Beds, City Skyline
Spacious 32sqm Executive Double Beds with premium bedding, high-speed Wi-Fi, 48-inch smart TV, media hub, work desk, and dining area. Ideal for business and leisure travelers seeking modern amenities, productivity, comfort, and seamless connectivity.
Photo out of - Executive Suite, 2 Double Beds, City Skyline
Spacious 51sqm suite with two double beds, premium bedding, sofa, work desk, dining area, high-speed Wi-Fi, and 48-inch smart TV. Perfect for families, groups, or business travelers in Darling Harbour near Sydney CBD, ICC Sydney, and harbour attractions.
Photo out of - Executive Suite, 1 Queen Bed, City Skyline
Spacious 44sqm executive suite with queen bed and Darling Harbour facing views. Features premium bedding, sofa, work & dining area, high-speed Wi-Fi, and 48-inch smart TV. Ideal for business travelers, extended stays, or couples exploring Sydney CBD.
Views:
City View
Max. number of persons
3
Area
From
44 m²
/
473 sq ft
Bedding
Single sofa bed(s) x1
Queen size bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Mini-refrigerator
Nespresso machine
Bathroom
Bathroom Facilities
Bathroom doors 32 inches wide
Bathroom products
Hair dryer in bathroom
Media And Technology
Complementary elements
Radio
Internet Facilities
Data port in room
High speed internet
RJ 45 Outlet
Phone Facilities
Voice mail
Tv Facilities
Chromecast
Satellite/cable colour TV
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Comfort Features
Alarm clock
Blackout curtain
Iron
Electric Facilities
220/240 V AC
Room Services
Automatic wake up call
Operator wake up call
Temperature Air Control
Air Conditioning
Working Area
Business Desk
3 pers. max
44 m²
/
473 sq ft
Bedding
1 x Single sofa bed(s) and
1 x Queen size bed(s)
Photo out of - Executive 1 Bedroom Loft Suite, 1 King Bed, Darling Harbour Facing
Spacious 64sqm loft suite with king bed & city views. Features sofa, daybed, dining area, work desk, high-speed Wi-Fi, and 48-inch smart TV with Chromecast. Ideal for extended stays, business travelers, or couples exploring Sydney CBD harbour attractions.
Photo out of - Executive 2 Bedroom Loft Suite, 2 King Beds, Darling Harbour Facing
Spacious 78sqm two-bedroom loft suite with two king beds & city skyline views. Features sofa, daybed, dining area, work desk, high-speed Wi-Fi, and dual 48-inch smart TVs with Chromecast. Perfect for families, groups, or business travellers in Sydney CBD.
Page 1 out of 2, Access & Transport 1 :, Access & Transport 2 :
MURRAY STREET
Bus stop
Access:
100 m / 0.06 mi
ROCKET FERRY
Ferries
Access:
100 m / 0.06 mi
DARLING DRIVE
Bus stop
Access:
100 m / 0.06 mi
CONVENTION LIGHT RAIL STATION
Railway station
Access:
100 m / 0.06 mi
CENTRAL RAILWAY STATION
Railway station
Access:
600 m / 0.38 mi
CIRCULAR QUAY
Ferries
Access:
2 km / 1.25 mi
BRADFIELD HWY (PACIFIC HIGHWAY)
Highway exit
Access:
2 km / 1.25 mi
SYDNEY AIRPORT
Helipad/aerodrome
Access:
11 km / 7 mi16 min drive
OLYMPIC DRIVE
Highway exit
Access:
16 km / 10 mi
Page out of
MARITIME MUSEUM
Museums
Access:
100 m / 0.06 mi
SYDNEY AQUARIUM
Aquarium
Access:
100 m / 0.06 mi7 min walk
DARLING HARBOUR PRECINCT
Tourist attraction
Access:
100 m / 0.06 mi
POWERHOUSE MUSEUM
Museums
Access:
200 m / 0.13 mi
STAR CITY
Entertainment/theatre district
Access:
200 m / 0.13 mi
STAR CITY CASINO
Casino
Access:
200 m / 0.13 mi5 min walk
QUEEN VICTORIA BUILDING
Historic monument
Access:
400 m / 0.25 mi10 min walk
Taxi
6.15€10AUD
CITY CENTRE - SYDNEY
Entertainment/theatre district
Access:
400 m / 0.25 mi
GEORGE STREET CINEMAS
Cinema district
Access:
500 m / 0.31 mi
CITY THEATRE DISTRICT
Entertainment/theatre district
Access:
500 m / 0.31 mi
SYDNEY HARBOUR BRIDGE
Historic monument
Access:
500 m / 0.31 mi
SYDNEY BOTANICAL GARDENS
Botanical gardens
Access:
600 m / 0.38 mi
AUSTRALIAN MUSEUM
Museums
Access:
800 m / 0.5 mi
SYDNEY OPERA HOUSE
Opera/symphony/concert hall
Access:
800 m / 0.5 mi
HER MAJESTYS THEATRE
Entertainment/theatre district
Access:
1 km / 0.62 mi20 min walk / 5 min drive
Taxi
9.23€15AUD
THE ROCKS DISTRICT
Tourist attraction
Access:
2 km / 1.25 mi
TARONGA PARK ZOO
Zoo
Access:
2 km / 1.24 mi15 min drive
Taxi
12.31€20AUD
Limousine
21.54€35AUD
MRS. MACQUARIE'S CHAIR
Historic monument
Access:
2 km / 1.25 mi
KINGS CROSS DISTRICT
Entertainment/theatre district
Access:
2 km / 1.25 mi
RANDWICK RACECOURSE
Racetrack
Access:
5 km / 3.13 mi
Page out of
BONDI BEACH
Beach area
Access:
6 km / 3.75 mi
Taxi
12.31€20AUD
BALMORAL BEACH
Beach area
Access:
10 km / 6.25 mi
Botanical Gardens
Park
Manly Beach
Beach area
Page out of
DARLING HARBOUR PRECINCT
Shopping district
Access:
100 m / 0.06 mi
CITY CENTRE
Shopping district
Access:
400 m / 0.25 mi
PITT STREET MALL
Shopping centre/mall
Access:
1.4 km / 0.87 mi10 min drive
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service
525 rooms
6 rooms for people with reduced mobility
16 family rooms
42 connecting rooms
525 non-smoking rooms
10 floors
Languages spoken at the hotel
Brazilian
English
Indonesian
Japanese
Korean
Thai
Vietnamese
Reduced mobility Facilities
100% Non Smoking Property
Elevator to all floor
Laundry / Valet Services
Laundry / Valet Services
Additional charge
Dry cleaning / Ironing
Additional charge
Lounge
Waiting area or lounge
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
High speed transmission line
High Speed WiFi
Additional charge
WiFi at the hotel
Additional charge
WiFi in the communal areas
Additional charge
Air conditioning
Check In & Check-out facilities
Express check-in
Express check-out
Late Checkout
Luggage storage
Luggage storage
Concierge
Concierge
Porter
Porter
Currency exchange
Currency exchange
Catering
One Restaurant
One Bar
Room service
Cold snacks
Hot meals
Breakfast
Buffet
Additional charge
Children
Additional charge
Business
13 Meeting rooms
Family
Services for children
Video game area
Play area
Well-being
Pool
Outside
On site
Fitness Centre
On site
Sports and leisure
Tennis
On site
On site
Enclosed outdoor parking
Private
150 parking spaces
Parking opened 24/7
Max Limited Height: 2 m
/
6.562 ft
Parking pricing: 40.00€65AUD Per day
Parking for a month
Parking for a week
Services & equipment
TESLA recharging units
Security
Well-lit parking
Video surveillance in parking
Parking equipped with lights
Accessibility
Accessible parking
THE TERNARY RESTAURANT
Photo out of - THE TERNARY RESTAURANT
Experience three unique dining concepts at The Ternary in one vibrant space – Asian Kitchen, Grill Kitchen, and Wine Bar – blending bold flavours, live cooking, and relaxed social dining in Darling Harbour.
Cooking style
International
Chef name
Anthony Flowers
Capacity
230
Accessibility
Accessible service
100 Murray Street, Darling Harbour, 2000 Sydney, Australia
Experience three unique dining concepts at The Ternary in one vibrant space – Asian Kitchen, Grill Kitchen, and Wine Bar – blending bold flavours, live cooking, and relaxed social dining in Darling Harbour.
THE TERNARY BAR
Photo out of - THE TERNARY BAR
Escape the buzz of the open kitchens at The Ternary Bar—a relaxed space perfect for unwinding with handcrafted cocktails, a curated wine list, and great conversation, all set against a stylish and inviting Sydney backdrop.
Escape the buzz of the open kitchens at The Ternary Bar—a relaxed space perfect for unwinding with handcrafted cocktails, a curated wine list, and great conversation, all set against a stylish and inviting Sydney backdrop.
2 breakfasts
Photo out of - Breakfast
Start your day at The Ternary with a vibrant breakfast featuring fresh local produce, expertly brewed barista coffee, and stunning Sydney city skyline views—all served in a relaxed, welcoming atmosphere in Darling Harbour.
Buffet
The Ternary’s breakfast features a vibrant buffet with eggs made to order, fresh fruit, pastries, and barista coffee. Enjoy local flavors and continental classics while taking in stunning Sydney skyline views in a bright, welcoming atmosphere.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
English
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
The Ternary
Children
Start your day with a full buffet breakfast at The Ternary. One child (under 16) eats free per paying adult. Extra kids dine for just $17 each. Enjoy a relaxed, family-friendly atmosphere with delicious variety and warm hospitality.
Services
English
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
The Ternary
Start your day at The Ternary with a vibrant breakfast featuring fresh local produce, expertly brewed barista coffee, and stunning Sydney city skyline views—all served in a relaxed, welcoming atmosphere in Darling Harbour.
Pool
Photo out of - Pool
Enjoy a refreshing escape at our outdoor swimming pool—perfect for relaxing after a busy day. Swim, sunbathe, or simply unwind in a peaceful setting. Ideal for families, couples, and solo travellers looking to recharge during their Sydney stay.
Pool
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
0 m /
0 mi
Pool features
Outdoor pool
Chlorure treatment
At your disposal
Swimming ring
Access & Security
Pool areas wheelchair accessible
Staff trained in first aid
Dimension
Pool Depth Min:
1.2 m /
0.36 ft
Pool Depth Max:
2 m /
0.6 ft
Pool Size Min:
4 m /
1.21 ft
Pool Size Max:
12 m /
3.65 ft
Enjoy a refreshing escape at our outdoor swimming pool—perfect for relaxing after a busy day. Swim, sunbathe, or simply unwind in a peaceful setting. Ideal for families, couples, and solo travellers looking to recharge during their Sydney stay.
Fitness center
Photo out of - Fitness center
Stay on track with your fitness goals at our on-site gym, featuring cardio machines, free weights, and strength equipment. Open daily for 24 hours. Towels and filtered water are available for your convenience.
Fitness Centre
Our on-site Fitness Centre offers treadmills, bikes, free weights, and strength machines. Open daily for 24 hours. Towels and filtered water are available for your comfort and convenience.
Location
On site
Fitness equipment
Free weights
Rowing machine
Exercise Bike
Treadmill
Strength equipment
Fitness machines
Fitness machines with individual screens
Weight machine
Cardiovascular equipment
TV in the room
Towels available
Stay on track with your fitness goals at our on-site gym, featuring cardio machines, free weights, and strength equipment. Open daily for 24 hours. Towels and filtered water are available for your convenience.
Host your wedding reception at Novotel Sydney on Darling Harbour with stunning city skyline views, elegant banquet rooms, and modern decor. A top Sydney waterfront venue perfect for stylish, unforgettable wedding receptions in a premium location.
Novotel Sydney on Darling Harbour offers professional wedding reception coordination, custom packages, gourmet catering, elegant banquet setups, and seamless service, perfect for stress-free, unforgettable wedding receptions.
Wedding co-ordinator
At Novotel Sydney on Darling Harbour you will have a dedicated Events Coordinator to help you every step of the way through your wedding journey.
Host your wedding reception at Novotel Sydney on Darling Harbour with stunning city skyline views, elegant banquet rooms, and modern decor. A top Sydney waterfront venue perfect for stylish, unforgettable wedding receptions in a premium location.
Check in was seem less and very helpful with the concierge and bringing the bags up to the room. Check out was less seem less with so many questions and not a lot of answers. TV in the room had dull spots in more than 1 spot and a Chromecast that worked when it wanted too. It is the added comforts that did not meet the standards.
Greetings Sean,
Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that your check-in experience was seamless and that our concierge team provided assistance with your bags.
However, I regret to learn that your check-out experience did not meet your expectations and that you encountered issues with the in-room television and Chromecast functionality.
Your comments will be taken into consideration as we continue to enhance our offerings.
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
Customer review rating 4.5/5
Gayle B.
Business
-
Confirmed reviews ALL
I've stayed at the Sofitel a few times but really enjoyed the Novotel hospitality
Nice open designer common spaces and staff were very courteous and friendly
Greetings Gayle,
Thank you for your kind words regarding your recent stay at Novotel Sydney on Darling Harbour. We are delighted to hear that you appreciated our location, the high standard of our food and beverage services, and the friendliness of our staff.
It is wonderful to know that you found our common areas enjoyable and our hospitality to your liking. Your compliments motivate us to continue delivering exceptional experiences for our guests.
We appreciate your recommendation and we look forward to welcoming you back to the Novotel!
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
Customer review rating 2.0/5
Leanne H.
Families
-
Confirmed reviews ALL
The aircon was not working so it wasn’t pleasant sleeping
Greetings Leanne,
Thank you for your feedback regarding your recent stay. I apologise for the inconvenience you experienced with the air conditioning, as a comfortable environment is essential for our guests' enjoyment.
We always encourage our guests to let the staff know if they are having any sort of discomfort during their stay so that we may remedy any potential frustrations.
Having said this, we appreciate your sincere feedback as it allows us to improve the guest experience here at the hotel.
If there's anything we can do to assist post stay or enhance a future stay, please let us know.
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
Customer review rating 3.5/5
Aaron H.
Families
-
Confirmed reviews ALL
Nice hotel shame they have a giant building going up between them and darling harbour
Greetings Aaron,
Thank you for your feedback. We appreciate your positive remarks about our comfortable rooms. I understand your concerns regarding the construction nearby and we appreciate your earnest feedback.
If there's anything we can do to welcome a valued Accor member back to the hotel, please let us know.
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
Customer review rating 5.0/5
Glen P.
Couples
-
Confirmed reviews ALL
All good
Greetings Glen,
Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that our staff met your expectations and contributed to a positive experience.
Thank you so much again for a glowing review! We look forward to welcoming you back to the Novotel!
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
Greetings Sean,
Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that your check-in experience was seamless and that our concierge team provided assistance with your bags.
However, I regret to learn that your check-out experience did not meet your expectations and that you encountered issues with the in-room television and Chromecast functionality.
Your comments will be taken into consideration as we continue to enhance our offerings.
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
Customer review rating 4.5/5
Gayle B.
Business
-
Confirmed reviews ALL
I've stayed at the Sofitel a few times but really enjoyed the Novotel hospitality
Nice open designer common spaces and staff were very courteous and friendly
Greetings Gayle,
Thank you for your kind words regarding your recent stay at Novotel Sydney on Darling Harbour. We are delighted to hear that you appreciated our location, the high standard of our food and beverage services, and the friendliness of our staff.
It is wonderful to know that you found our common areas enjoyable and our hospitality to your liking. Your compliments motivate us to continue delivering exceptional experiences for our guests.
We appreciate your recommendation and we look forward to welcoming you back to the Novotel!
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
Customer review rating 2.0/5
Leanne H.
Families
-
Confirmed reviews ALL
The aircon was not working so it wasn’t pleasant sleeping
Greetings Leanne,
Thank you for your feedback regarding your recent stay. I apologise for the inconvenience you experienced with the air conditioning, as a comfortable environment is essential for our guests' enjoyment.
We always encourage our guests to let the staff know if they are having any sort of discomfort during their stay so that we may remedy any potential frustrations.
Having said this, we appreciate your sincere feedback as it allows us to improve the guest experience here at the hotel.
If there's anything we can do to assist post stay or enhance a future stay, please let us know.
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
Customer review rating 3.5/5
Aaron H.
Families
-
Confirmed reviews ALL
Nice hotel shame they have a giant building going up between them and darling harbour
Greetings Aaron,
Thank you for your feedback. We appreciate your positive remarks about our comfortable rooms. I understand your concerns regarding the construction nearby and we appreciate your earnest feedback.
If there's anything we can do to welcome a valued Accor member back to the hotel, please let us know.
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
Customer review rating 5.0/5
Glen P.
Couples
-
Confirmed reviews ALL
All good
Greetings Glen,
Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that our staff met your expectations and contributed to a positive experience.
Thank you so much again for a glowing review! We look forward to welcoming you back to the Novotel!
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
Customer review rating 4.5/5
Neslihan E.
Families
-
Confirmed reviews ALL
Family friendly, great services, comfortable stay, location is perfect. Will never stay anywhere else when visiting Sydney.
Greetings Neslihan,
Thank you for your positive feedback. We are delighted to hear that you found our hotel family-friendly and comfortable, and that our location suited your needs.
As an Accor member we value your loyalty, so if there's anything we can do to assist post stay or welcome you back for a superior stay please let us know.
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
Customer review rating 3.0/5
Paula D.
Couples
-
Confirmed reviews ALL
Stayed a number of times before, were very grateful to have early and late checkout, but there were a few things that were not satisfactory. Firstly our welcome gift, as a platinum member and regular visitor I would have expected a full sized bottle of wine and a bottle of water each ( there were bags that contained full sized bottles), we didn’t receive one. Secondly the breakfast was cold, no mushrooms this time either. The lady barista refused to serve hot chocolate, this is the first time I’ve experienced this, she said for us to use the machine! Apparently there were too many families with children staying, which is not really my problem. I always find her to be quite rude, on a previous stay she refused to let me use my welcome drink voucher to order a coffee! Our room wasn’t serviced until 4.30pm, I was trying to get ready to go to a show and told her we didn’t need a service, but she insisted which nearly made us late for the ferry as I couldn’t use the bathroom! I repeatedly told her whilst she was servicing our room that it was enough and we were going to be late, but sadly she didn’t take the hint!
None of these things will stop us staying again, but feel they’re worth a mention.
The two men working in the little coffee/cake bar were however delightful :)
Greetings Paula,
Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sydney on Darling Harbour. We sincerely appreciate your continued loyalty as a platinum member and your constructive feedback!
I apologise for the discrepancies you encountered during your visit, particularly concerning the welcome gift, breakfast quality, and the service you received from our barista. It is our goal to provide a welcoming atmosphere, and it is disappointing to hear that you felt the service did not meet our usual standards.
Your feedback on these matters will be discussed with the appropriate staff as your experiences here are not reflective of our usual standards.
Additionally, I regret any inconvenience caused by the timing of your housekeeping service. Our staff are trained to put the guests needs first and again it is clear this was not the case.
Thank you for your earnest feedback, and we hope to welcome you back for a superior stay in the future, if there's anything you need please feel free to contact myself or York as we'll gladly assist in any way we can!
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
Customer review rating 4.0/5
Jodie C.
Families
-
Confirmed reviews ALL
We had a great time.
Greetings Jodie,
Thank you for your kind words regarding our location and for sharing that you had a great time during your stay.
As an Accor member we value your loyalty, so if there's anything we can do to assist post stay or welcome you back for a superior stay please let us know.
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
Customer review rating 5.0/5
Janifer B.
Families
-
Confirmed reviews ALL
Great service
Greetings Janifer,
Thank you for your kind words regarding our service. We are delighted to hear that you had a positive experience during your stay.
As an Accor member we value your loyalty, so if there's anything we can do to assist post stay or welcome you back for a superior stay please let us know.
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
Customer review rating 1.5/5
Mohit K.
Families
-
Confirmed reviews ALL
Not happy with the room and amenities. They are outdated and need upgrades. Not worth the per night price
Customer review rating 4.5/5
Peter D.
Families
-
Confirmed reviews ALL
Comfortable, well-appointed room & well located for visiting Darling Harbour & surrounding venues
Greetings Peter,
Thank you for your kind words regarding our comfortable amenities and prime location near Darling Harbour. We are delighted that you enjoyed your well-appointed room and found our hotel convenient for your visit.
As an Accor member we value your loyalty, so if there's anything we can do to assist post stay or welcome you back for a superior stay please let us know.
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
Customer review rating 4.5/5
Theo S.
Families
-
Confirmed reviews ALL
The Novotel caters well for families, with affordable rooms, proximity to the harbour and CBD, well appointed breakfast and lots of kids activities.
Greetings Theo,
Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found our hotel family-friendly and appreciated our location and breakfast offerings.
As an Accor member we value your loyalty, so if there's anything we can do to assist post stay or welcome you back for a superior stay please let us know.
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
Customer review rating 5.0/5
Scott P.
Families
-
Confirmed reviews ALL
We had a great stay at Novotel Darling Harbour. The room was good for the 4 of us, the service was amazing and the bar and restaurant were incredible. Everything made our Sydney trip feel that little bit more special. We’d happily stay again!
Greetings Scott,
Thank you for your kind words regarding your recent stay at Novotel Sydney on Darling Harbour. We are delighted to hear that you and your family enjoyed the accommodations, service, and dining experiences.
It is wonderful to know that we contributed to making your Sydney trip special. We look forward to welcoming you back for another memorable stay in the future.
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
Customer review rating 5.0/5
Owen C.
Couples
-
Confirmed reviews ALL
Everything wonderful, very happy with whole experience thank you.
Greeting Owen,
Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our accommodations clean and comfortable, and that our staff provided excellent service.
Thank you again for your glowing review and we look forward to seeing you in the future!
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
Customer review rating 2.5/5
Alex S.
Business
-
Confirmed reviews ALL
The block out roller blind in the bedroom was nice as it gave a dark room and the bed was very comfortable. Wifi worked well. The buffet breakfast was not nice. Too many people to keep the food fresh and well presented and items felt cheap and out of a packet rather than made in-house. The pot of scrambled eggs with the spoon in water was very off putting. Not much appealed to me at the buffet at all. The room was a bit older which is fine but there were parts that I felt could be improved with a bit more attention eg there was a wooden shelf under the sink that looked bad and I don't know why it was there, just remove it or laminate it? Too many amenities all stacked up near the sink. The shampoo bracket was installed at the end of the bath rather than near the shower head. There was no water in the fridge at all but luckily I had my own water bottle. It wasn't a bad stay but just some things that could be improved to help warrant the price.
Greetings Alex,
Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you found the roller blinds effective in providing a dark room and that you enjoyed the comfort of your bed and the quality of our Wi-Fi.
However, I regret that your experience with our buffet breakfast did not meet your expectations. We strive to offer a variety of fresh and appealing options, and I appreciate your insights regarding the presentation and quality of certain items. Your comments regarding the state of the room and amenities will be taken into account as we continuously work to enhance our guests' experience.
Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back in the future.
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
Customer review rating 5.0/5
Lauren E.
Families
-
Confirmed reviews ALL
Great location, huge rooms and excellent facilities
Greetings Lauren,
Thank you for your kind words regarding your recent stay. We are delighted to hear that you appreciated our prime location, spacious accommodations, and excellent facilities.
As an Accor member we value your loyalty, so if there's anything we can do to assist post stay or welcome you back for a superior stay please let us know.
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
Customer review rating 1.5/5
Jing W. G.
Solo
-
Confirmed reviews ALL
Staff at check in was quite rude, recep area smells of sweat and odour. Toilet in room was dirty, shower was leaking. Soundproofing was bad, neighbouring guests were noisy throughout the night.
Customer review rating 5.0/5
Wayne B.
Families
-
Confirmed reviews ALL
I recently was upgraded within the Accor program to stay at the Novotel Sydney on Darling Harbour. This is a well appointed hotel with fantastic deluxe rooms with plenty of space. As always the hotel restaurant was a cut above and the service excellent.
Greetings Wayne,
Thank you for your kind feedback regarding your recent experience at our hotel. We are delighted to hear that you enjoyed your upgrade, the spacious deluxe rooms, and the exceptional service at our restaurant.
As an Accor member we value your loyalty, so if there's anything we can do to assist post stay or welcome you back for a superior stay please let us know.
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
Customer review rating 5.0/5
Adam B.
Families
-
Confirmed reviews ALL
From arrival you can see the place is very well run, clean,beautiful decor and most importantly the staff are accomadating, profesional and kind.
I must give a very special thankyou to the recepition, Anitta.
Staying only two nights she made myself and my daughters stay very comfortable, her outgoing personality and kindness to my children was very special.
Anitta is clearly a great asset to your company her front of house profesionalisim and genuine customer service is at the highest level.
We travel to Sydney regularly usualy staying at the Star, the kids have already mentioned they want to stay at the Novotel again and my youngest asked if that lady will be there.
Thankyou Anitta , all staff and Novotel.
Adam.
Greetings Adam,
Thank you for taking the time to share your delightful experience at Novotel Sydney on Darling Harbour. We are thrilled to learn that you and your daughters enjoyed your stay and found our staff to be both professional and accommodating. It is rewarding to hear that Anita made a significant impact on your visit with her warm demeanor and exceptional service.
We appreciate your kind words about our hotel's cleanliness and decor, as we strive to maintain a welcoming environment for all our guests. It is wonderful to know that your children are eager to return, and we would be delighted to welcome you back in the future. Your feedback will be shared with Anitta and the entire team as a testament to their hard work and dedication to providing outstanding service.
Thank you very much for your wonderful review and if there's anything we can do to welcome you back for another wonderful stay please let us know!
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
Customer review rating 4.5/5
Arun V.
Business
-
Confirmed reviews ALL
Great Funtastic
Greetings Arun,
Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed your stay and found it to be a great experience. Your positive remarks motivate our team to continue delivering excellent service.
Warm Regards,
Andrew Austen
Guest Experience Manager
Novotel Sydney on Darling Harbour
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Frequently asked questions
Novotel Sydney on Darling Harbour is located at 100 Murray Street, Darling Harbour, 2000 Sydney, Australia. We are in the heart of Darling Harbour near the Icc Sydney, a 10-minute walk from Central station and 100 meters from the Convention light rail. Taxis are available for local transport, and secure on-site parking is offered for an additional fee.
Novotel Sydney on Darling Harbour offers several room categories:
Superior Room, 1 Queen Bed and Superior Room, 2 Double Beds for families
Deluxe Room, 1 Queen Bed with City Skyline views
Executive Room, 1 Queen Bed for business travelers
Executive 1 Bedroom Loft Suite, 1 King Bed
Novotel Sydney on Darling Harbour provides a range of services:
Wi-Fi and secure parking for an additional fee
Buffet breakfast for an additional fee, air conditioning, and smart TVs
Wheelchair accessibility, outdoor pool, fitness center, and The Ternary restaurant
The Ternary Bar, concierge, laundry services, and wedding venues
Novotel Sydney on Darling Harbour features The Ternary, offering Asian and Grill cuisines, open Wednesday to Sunday from 6pm to 10pm. The Ternary Bar serves cocktails daily from 10:30am to 10pm. We offer a breakfast buffet, room service, and menus catering to children and vegetarians.
At Novotel Sydney on Darling Harbour, check-in is from 03:00 PM and check-out is until 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Novotel Sydney on Darling Harbour regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Novotel Sydney on Darling Harbour using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Novotel Sydney on Darling Harbour features 12 meeting rooms, with the largest space accommodating up to 200 guests. Our facilities include high-speed Wi-Fi and expansive outdoor terraces perfect for business events.
Novotel Sydney on Darling Harbour is an ideal venue for weddings, featuring elegant banquet rooms and stunning city skyline views. We offer a dedicated events coordinator and custom catering packages to help you organize your special day for up to 200 guests.
Novotel Sydney on Darling Harbour is wheelchair accessible and offers six dedicated rooms for guests with reduced mobility. Our facilities include accessible parking, elevators to all floors, and wheelchair-accessible pool areas.
Yes, Novotel Sydney on Darling Harbour allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Novotel Sydney on Darling Harbour, you can walk to several local landmarks:
Maritime Museum - 1 minute
Sydney Aquarium - 7 minutes
Star City Casino - 5 minutes
Queen Victoria Building - 10 minutes
Business travelers at Novotel Sydney on Darling Harbour can utilize our 12 meeting rooms and high-speed Wi-Fi. Each guest room is equipped with a business desk, and breakfast is served from 6:30 am daily to accommodate your schedule.
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