We stayed for the weekend to catch up with family who live in NSW. The staff on arrival were very friendly and welcoming. Our room was very clean and inviting, containing all that we required for our weekend away. On Saturday morning we decided to utilise the restaurant facilities and have breakfast, although there was ample choices and a variety of hot and cold freshly made foods, we found that the price did not justify the amount we consumed.

Great location. Helpful staff. Fantastic breakfast

Check in was a breeze, the staff were super helpful. They were kind and considerate. The room was clean and the bed was very comfy. The blackout blinds changed my life!

Stayed giff Rd my birthday. Had a great night

Enjoyable

Excellent hotel. Staff very very pleasant and helpful. Cleaning staff always greeted you with a smile and good morning etc, lovely to see. Drink staff great and cheery dining room great

We chose the Novotel because we believe that it is a high standard of hotel. We were excited to finally get away as a couple as we hardly ever get to go out. When we arrived there was no parking left so we had to park next door. That was fine, not ideal but all good. The line up to get our room was long. When we got to our room it was nice. We went down for a drink and enjoyed the food. As we were sleeping at 2.30am an alarm went off. We both woke up and struggled to get to sleep but finally got to sleep. 30 mins later another alarm went off. We were not able to get to sleep even though we tried. We decided to get up and get ready shower and pack our things, go for breakfast and leave. When we signed out they didn't even ask if we had a good stay, probably because they knew people complained. Very disappointed.

Awesome experience, great room, friendly and professional staff

I stayed for a week, arriving on a Sunday and leaving on a Saturday. I could not get a room until 4 pm. I arrived at 9. Staff graciously took my bags, though they misgauged the weight of the computer bag, hanging it on the light handle of my suitcase. It only stayed up because there were a lot of people in my situation cramming everything together. The staff were polite but overwhelmed. They told us to come back at 2. I did so. I still waited until 4. Staff were extremely helpful with local information. They were not extremely helpful on room service. I tried 3 different days. The first time I got my order ok. The second time no one answered, and after numerous attempts, I ordered Uber eats instead. The third time I finally went down to the bar and paid $5 AUD each for two cans of coke. I know in-hotel costs gouge, but $10 AUD was significant Last but not least, the hotel needs to take serious effort to guide guests to the tram stop nearby. I got directions from staff, but made a wrong turn and could not find it even though it’s very close. A couple red signs saying Convention Tram Stop > would be extremely helpful. I had a lovely vacation, and the hotel was in a good location and gave me an excellent room. But there are underlying issues that need attention. PS: I do not know if hotel staff answers emails or whether that is passed to company resources, but I was deliberately misled on what my Accor account did for me. I contacted the Darling Harbour location months prior to my arrival and provided my (general level) account and was told I got free internet for my connection. When I got there, I realized everyone on the network got it free. Which is fine, and in fact a great thing for the hotel to do. But don’t advertise it like a personal perk when it’s not.

Great check in / out experience. Room was clean and tidy, though future stays will ask for a higher floor (away from conference rooms on 1st floor). Being based in Singapore, weather took some getting used to - heating in the room didn't seem to want to budge beyond 18'. Very friendly restaurant staff, with great take-away coffee. Concierge team were always super helpful when I needed a cab in a hurry. Overall, when I am next attending an event at ICC, will choose the Novotel again.

Crazy housekeeping took away the ONE cake of soap each day, barely used(Once!!) & had to request! Old hotel. Still old shower over old bath. But I see no longer owned by Accor -is this why nothing is being spent on upgrading???

It was an ok stay. We did not have any spare pillows or a laundry bag There was no shampoo inside the bathroom We really missed the dine in for dinner at the Ternary Bar due to closure of the bar for dinner

I have been to many hotels all over the world and u have to say the Manager at the Novotel Darling Harbour Andrew is the best i have met. Andrew greeted us helped with my wife's emergency dry cleaning. Andrew personally delivered this back always had time for a chat and is the nicesy most efficient Manager we have ever met. Thanks andrew for making this a great stay.

We just had a standard room with 2 double beds. Room was clean but nothing special. We enjoyed the buffet breakfast at The Ternary with the nice view of the harbour. The small IGA store across the road was an advantage. Walking distance to Darling Harbour and the city. Just a bit disappointed with the treatment being an Accor Plus member, I was not given complimentary bottles of water. I usually get the niceties at other Accor hotels. Did online check in so getting our keys was quicker.

As usual all the staff were excellent, courteous and helpful. When checking in direct with the hotel the receptionist was very good with room selection including a couple of room type changes. Restaurant and bar service were carried out in a professional and friendly manner. This is the 5-6 time we have stayed at your hotel and it is still our hotel of choice in Sydney. Some minor issues are inadequate parking resources and a little disappointed with the room we were allocated. As a gold member upgrading to a room with a view would have been appreciated.