Novotel Sydney on Darling Harbour Hotel 4.5 stars

We’ve stayed here many times now and it feels like home when we drive into the car park! The staff are always welcoming and helpful. After our last stay we’d like to particularly thank Vicky Stasous who went above and beyond to make our stay memorable. It really is the best hotel and location for our family every time.

Novotel Darling Harbour is our home away from home. Our junior suite room is very comfortable and well presented. All the staff are friendly and always willing to assist with a smile.

Brilliantly positioned central Sydney location. Superb facilities and customer service.

Welcome & service at dinner, including recommendation from Bar tender on drink (a new Gin)

My stay was very good. We had a conference which was well facilitated by the hotel. Location is great and the hotel rooms are clean and well kept.

-Staff were very professional and helpful. - The rooms were clean and neat. - Food was excellent and there was a good variety to choose from.

Four and dining area nice. Little nosey. Hot water minimal, never used cold

Comfortable bed & pillows. Great breakfast variety. Good location in Darling Harbour close to convention centre & shops Was nice to receive paper

Location is excellent. Room was of a good standard. Was difficult to book into the hotel restaurant, could not find a phone number, so either had to book in online or go down in person. Elevators were playing up, doors wouldn't open on my floor. Overall a good place to stay. An obvious sign saying reception is on first floor would be helpful. Would also be helpful having a sign outside the entrance pointing the way to find the walk way to the convention centre. There needs to be hotel information in the room.

Only complaint & also from my sister & her husband too was the sheets were very noisy. Why is that? Everything else was really great, thank you.

It was great

Although check-in was quite chaotic as I was given keys to an already occupied room, the way this matter was handled was very professional. I also had a baby cot/bed in my "second" room which was removed upon my request. Again, very promptly and professionally.

On 2019-11-17, when we checked in at the Novotel, a pleasant lady attended to us. She upgraded our room and gave us a room that is facing Darling Harbour. In addition, the room is bigger and better. And best of all, she granted us free access to the mini bar for the two days we were staying. When she told us “everything in the minibar is free”. We were like “what?” We could not believe it at first , until they have to keep reaffirming us Thank You Novotel for granting us such great and wonderful service. Please thank the lady who attended to us. We forgot to note down her name. Regards Mr. G. See S.

Thank you it was excellent

very friendly and comfortable