Novotel Sydney on Darling Harbour 4.5 stars

Customer review rating (ALL Rating) 4.3/5 7,985 reviews

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100 Murray Street, Darling Harbour, 2000 Sydney, Australia

Description

Hotel extras

  • Iconic resort located in the heart of vibrant Darling Harbour.

  • 525 stylish guest rooms and suites, contemporary spaces that exude a restful comfortable feel.

  • Spacious executive rooms and suites with impressive city skyline views.

  • Signature restaurant with floor to ceiling windows and unrivalled City Skyline views.

  • Superb resort facilities with fitness room, kid's club, outdoor pool and tennis court.

Our accommodation(s)

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Hotel location

Novotel Sydney on Darling Harbour

100 Murray Street, Darling Harbour
2000 Sydney
Australia

GPS:-33.872715, 151.197555

Telephone
Fax +61 2 9288 7189

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE TERNARY RESTAURANT

Experience three unique dining concepts at The Ternary in one vibrant space – Asian Kitchen, Grill Kitchen, and Wine Bar – blending bold flavours, live cooking, and relaxed social dining in Darling Harbour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  7,985 reviews

Customer review rating 4.5/5

Mery A. G. Business - Confirmed reviews ALL

The stay was comfortable and the location was excellent. The only drawback was that the pool was not operational during my visit, and steamed rice wasn’t available—only fried rice, and even that was served every other day. As a Filipina who usually eats rice with every meal, this was a bit inconvenient, but overall it still felt like a great value for the price.

Customer review rating 4.0/5

Karen M. Families - Confirmed reviews ALL

The staff were friendly and mostly helpful. Disappointed to find we did not have a walk in shower, had to change rooms due to mobility limits and unable to step over side of bath safely. Subsequently were moved to a dull room with no view, and a noisy store room being next to us which was accessed regularly by staff. Also cleaning staff would take item such as face washers but not replace with clean ones, frustrating to have to follow up. Overall it was a good stay, enjoyed the lounge area especially. Had hoped for better quality room, will not be able to stay again due to old bathrooms. Also price not reflected in room standard. Unable to change hotels as we paid upfront before arrival.

Customer review rating 5.0/5

Jody M. Couples - Confirmed reviews ALL

We went for the weekend & had a great time everything was right at the door will definitely stay there again

Customer review rating 3.0/5

Shruti R. Business - Confirmed reviews ALL

House keeping was big issue everyday basics things like toiletries and cleanliness had to be told

Customer review rating 1.5/5

Brendan G. Business - Confirmed reviews ALL

Disappointed to get to my hotel room after hours of traveling to find the AC did not change temp when changed on the wall. I called the front desk and they sent someone to check, they confirmed it was not working. So they issued me a new room and gave me a key. They told me the wrong room number so ended up knocking on a room that ws already in use. now at like 11pm at night, with my bags i had to go down to the front desk get them to scan the key card I'd been given, confirming my new room was two floors lower. I asked to be walked back to my room and they stay with me to ensure it was the right room and the AC was working. The man who walked me up was very rude, spoke to me like petulant child constantly conversationally trying to minimise the issue like it was a joke. I was annoyed and had to ask him to stop talking and just accompany me there. He told that the new room had air con but i needed to through a specific process of not setting it to 18c immediately i needed to set it to 20c, wait and hour and then i could turn it down to 20c. apparently if i did not do that it wouldn't get cold enough. I thought this was bullshit so as soon as he left i called maintenance and asked if that story was correct and they confirmed due to load. So, you either have shotty AC that doesn't work in some rooms and/or cannot handle high capacity which is BS either way. you happily claim air conditioning in your listings and have no notes about the ridiculous process guests have to go through to achieve the 18c temp. I won't be booking again and as it was a business trip I recommended to our person who handles the booking to not rebook. I sound like a damn Karen writing out all of this but its one of the worst hotel interactions i have had. I'll be sure to do a Google and Booking.com review.

Other web-users rate our hotel

  • 3,329 reviews 9.2/10 Location
  • 4,894 reviews 6.4/10 Room
  • 4,510 reviews 8.4/10 Service
  • 50 reviews 5.3/10 WiFi
  • 1,682 reviews 5.9/10 Cleanliness
  • 1,451 reviews 7.8/10 Food
  • 1,385 reviews 8.2/10 Breakfast
  • 850 reviews 5.9/10 Value

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