Mercure Sydney 4 stars
Customer review rating (ALL Rating) 4.3/5 465 reviews
Walk to Central Station, Darling Harbour, Chinatown, ICC
9 flexible meeting rooms
Dine in, Platform 818 and Eve's Bar
Indoor pool, sauna and gym
517 rooms and suites fully renovated in 2020
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
ALLSAFE approved hotel
818-820 George Street, New South Wales
RAILWAY SQUARE: RIGHT-DOORSTEP
GEORGE ST.: ESTATE TRAINS CENTRAL STATION
CENTRAL STATION: RANDWICK LIGHT R CENTRAL CHALMERS STREET
AIRPORT SYDNEY INTERNATIONAL At 7km / 4 miles - Shuttle paying
CIRCULAR QUAY At 2km / 1 miles
BRADFIELD HIGHWAY At 5km / 3 miles
WESTERN DISTRIBUTOR At 2km / 1 miles
CENTRAL At 0km / 0 miles
CENTRALSTATION At 0km / 0 miles
TOWN HALL At 1km / 0 miles
Check-in from - Check out up to
Dining service is available at Eve's Bar and/or Room Service.
Featuring 517 beautifully appointed guest rooms and with a wide variety of room configurations including family rooms and suites, Mercure Sydney has something for every traveller. Each room is spacious and modern, providing the ideal setting for rest and relaxation. Guests staying at this impressive Sydney hotel can enjoy a range of in-room facilities, including Smart TV with streaming capabilities, WiFi and cable internet, work desk, air conditioning, bedside USB and updated ensuite with rain shower.
Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 2.5/5
Anonymous Business - Confirmed reviews ALL
Very small room. Blind was broken. Lighting was set to 'red' when I entered & I had to go down to reception (b/c no answer by reception or concierge when I called) to understand how to change it. TV - audio & video weren't synched Gym was terrible - old machines that weren't working properly, covered in sweat/not been wiped down & none of the tv monitors were working.
Dear Liza, Thank you for taking the time to tell us about your experience at the Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my apologies for this. At Mercure Sydney, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please know that along with your other feedback, I will address the phones not being answered with Chad Ingson (our Front Office Manager). We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Amanda Lloyd Guest Experience and Administrative Executive Mercure Sydney
Great stay, fantastic staff!
Customer review rating 5.0/5
Bernie M. Families - Confirmed reviews ALL
We booked in for a last minute city stay and loved it. Great facilities and super friendly staff. Brekkie was brilliant too! Kids loved the video wall in reception. Will def be back!
Dear Bernie, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I was pleased you were able to enjoy our facilities, while the children enjoyed the breakfast and video wall. Thank you again for sharing your experience, and we look forward to welcoming you and the children back.. Kind regards, Amanda Lloyd Guest Experience and Administrative Executive Mercure Sydney
Customer review rating 3.5/5
Anonymous Couples - Confirmed reviews ALL
We have stayed at the Mercure several times, however this time it just felt tired. There were no extra pillows or blankets, we had to ask for more tea bags and the room wasn’t cleaned as I thought it might be as we stayed for two nights. Also we ate in the bar area and the food was rather ordinary. The staff were friendly and it is in a great location.
Dear Susan We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive both positive and constructive feedback. I am pleased to know you had positive interactions with our team and enjoy our location. However I will review why you were not advised of the reduced housekeeping schedule and although Platform 818 is currently closed outside of breakfast it is our plan to reopen for dinner. Thank you again for sharing your experience, and we hope to see you again soon. Kind regards, Amanda Lloyd Guest Experience and Administrative Executive Mercure Sydney
Customer review rating 3.5/5
Elisha Solo - Confirmed reviews ALL
Dear Elisha, Thank you for taking the time to share your experience. It is always a pleasure to receive positive feedback. We hope to welcome you back to our hotel very soon! Kind regards, Amanda Lloyd Guest Experience and Administrative Executive Mercure Sydney
Customer review rating 4.5/5
Bernadette B. Business - Confirmed reviews ALL
We had a beautifully updated and clean room. Thank you. Breakfast was its usual high standard, thank you. Room service was not so good. Although it was only a mug we requested, it never arrived after two calls to follow up the request. Check out was quick and easy. Thank you
Dear Bernadette, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I was pleased you enjoyed the breakfast in Platform 818 and had positive interactions with all of our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Amanda Lloyd Guest Experience and Administrative Executive Mercure Sydney
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