Mercure Sydney 4 stars

TripAdvisor rating 4.0/5 5,615 reviews
Mercure Sydney
See on a map
+ 24 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Walk to Central Station, Darling Harbour, Chinatown, ICC

  • 9 flexible meeting rooms

  • Dine in, Platform 818 and Eve's Bar

  • Indoor pool, sauna and gym

  • 517 rooms and suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • AIRPORT SYDNEY INTERNATIONALPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Mercure Sydney is undertaking upgrades to our guest rooms and swimming pool. These works are done in stages to minimize disruption and noise-associated work will be limited to 10:00am and 4:00pm, Monday - Friday. More info at www.mercuresydney.com.au

Hotel location

Mercure Sydney

818-820 George Street
New South Wales
2000
sydney
australia

Tel: +61292176666

Fax: (+61)2/92176888

Contact email

Check-in from 14h00

Check out up to 11h00

  • RAILWAY SQUARE :   RIGHT-DOORSTEP

  • GEORGE ST. :   ESTATE TRAINS CENTRAL STATION

  • CENTRAL STATION :   RANDWICK LIGHT R CENTRAL CHALMERS STREET

  • By plane

    AIRPORT SYDNEY INTERNATIONAL At 7.1km / 4.41 miles - Shuttle paying

  • By boat

    CIRCULAR QUAY At 2.5km / 1.56 miles

  • By car

    BRADFIELD HIGHWAY At 5km / 3.13 miles

  • By car

    WESTERN DISTRIBUTOR At 2km / 1.25 miles

  • By train

    CENTRALSTATION At 0.6km / 0.37 miles

GPS :-33.883942, 151.20282

Our accommodations

Featuring 517 beautifully appointed guest rooms, Mercure Sydney provides a wide variety of room configurations, which include Superior, Privilege and Deluxe options. Each room is spacious and contemporary, providing the ideal setting for rest and relaxati on. Guests staying at this impressive Sydney hotel can enjoy a range of in-room facilities, including a flat screen LCD TV with pay-per-view, cable and WIFI Internet access, a work desk, air conditioning, a European pillow menu and a modern ensuite.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior City View 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Balcony City View Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 27
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Privilege Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Deluxe City View Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 34
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior City View 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Direct dial telephone

Standard Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Direct dial telephone

Our restaurants and bars

Platform 818

Type of cuisine: Thematic cuisine

Experience a modern take on classic Australian dishes made with locally sourced produce from railway towns along the NSW goods line. Featuring an all-Australian wine list and our carefully crafted signature highball cocktails.

EVE'S BAR

Photo non contractuelle / Strictly non binding

Dark accents give off a New York vibe, curated cocktails that will take you on a wonderful adventure from sitting beside James Bond to a Mexican Cantina and a tempting menu that is good for the soul.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 343

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Mercure Sydney

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

26,851 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,615 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Consistantly good

TripAdvisor rating 4.0/5

Venture31587103600 Business - 23/01/2020 TripAdvisor review

I stay with Mecure regularly when travelling. They are consistently good in service and facilities. It's now my preferred chain in Australia. Mecure near Central is great for airport and shops and food

Great stay as always

Customer review rating 4.4/5

Vikntim Families - 22/01/2020 Confirmed reviews ALL

Refurbished bathrooms are beautiful!room service is delicious and breakfast is always yum!

Dear Victoria, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Daniel Barnard General Manager Mercure Sydney

Poor stay.

Customer review rating 4.4/5

Andrew W. Solo - 22/01/2020 Confirmed reviews ALL

The room was the smallest I have ever stayed in. The Hotel looks old and tired. The shower was in the bath which I hate. Went to the toilet and hit my head with the towel rack. This is very easy to do in such a small bathroom. The water pressure was very poor.

Dear Andrew, Thank you for taking the time to tell us about your experience at the Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are in the process of undertaking upgrades to our rooms and bathrooms which will see a marked improvement in our product. We hope to have the opportunity of welcoming you back in the future so you can experience our new look. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Well located

Customer review rating 4.4/5

Morrin Friends - 22/01/2020 Confirmed reviews ALL

A great 2 week stay. Staff was attentive and room was a good size.

Dear Morrin, Thank you for taking the time to share your experience. It is always a pleasure to receive positive feedback. We hope to welcome you back to our hotel very soon! Kind regards, Daniel Barnard General Manager Mercure Sydney

good stay

Customer review rating 4.4/5

Anonymous Couples - 22/01/2020 Confirmed reviews ALL

Room was good and comfortable . Breakfast was very good

Dear Mary, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Daniel Barnard General Manager Mercure Sydney

Well located and Great stay

Customer review rating 4.4/5

Emil Couples - 22/01/2020 Confirmed reviews ALL

My wife and I stayed at The Mecure Sydney on George street near Chippendale on Saturday night and had a wonderful time. It started from check in. Leo served me at check in and treated me like I was a VIP. He was very efficient and courteous and could not have done any more to make me feel welcome and happy I chose Mecure Sydney. Leo assured me that the room we had was the best in the hotel on the top floor and it most certainly was. Plenty of room and a wonderful view almost 180 degrees of Haymarket and city area. The room was just recently fully refurbished and was spotless and comfortable. Shortly after check in, We walked only a short distance to Central train station and went to THE ROCKS markets and had a look around. So the hotel is well located to public transport to get around the city. We had dinner in the hotel restaurant (Platform 818) the week prior to our stay for a family get together (while not staying in the hotel) so for the night my wife and I were staying there we walked only 5 minutes down the road to Spice Ally for dinner. There are so many options for food there and was great. If you have dinner in the hotel Restaurant you will very happy with the meals they have as it is of the highest standard and a delicious menu. My wife used the gym and pool in the hotel and she said it was great. Breakfast was full buffet and there was so much to choose from and was very fresh and delicious. I had called reception the night of our stay and spoke to Eva and I asked if it was possible to have a late check out and Eva granted me that wish, again making me feel as a VIP. At checkout I was served again by Leo with a smile and he wanted to make sure we enjoyed our room and our stay. Checkout was again efficient and was a pleasant end to our stay at the Mecure Sydney on George Street near Chippendale. The only thing I can fault which was not a big deal was the air conditioning in the room was lightly noisy but maybe I am comparing it to mine at home. It was however nice and cool and worked well when we changed the temperature. This would not stop me from staying here again Im sure its how most hotels would be. Thanks Mecure (thumbs up and smiley face emoji)

Dear Emil, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our Classic ALL members. I will share your comments with our team. Leo and Eva will be thrilled to read your feedback and I am sure your comments will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

well located

Customer review rating 4.4/5

Ben Solo - 22/01/2020 Confirmed reviews ALL

ive stayed at the mecure many times but the bed was ucomfortable and woke up with a sore neck

Dear Ben, Thank you for taking the time to tell us about your experience at the Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns. Upon making your next booking please let us know if you prefer a harder or softer mattress and we will try to accommodate your needs accordingly. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…
Customer review rating 4.4/5

K Families - 22/01/2020 Confirmed reviews ALL

Great breakfast, location and staff were good too. The big issue was having no hot water to shower on our last night having two young kids and after being out all day not being able to have a hot shower is a big let down I would of thought that the parking fees could of been waived as a consultation but they were not

Dear Kenon, Thank you for taking the time to tell us about your experience at the Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for your feedback, your comments have been passed onto our our Management team for review and your commendation for our breakfast host passed onto our Food and Beverage Manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…
Customer review rating 4.4/5

Ivan C. Families - 22/01/2020 Confirmed reviews ALL

Location is great, easy to find transportation

Dear Ivan, Thank you for taking the time to share your feedback. I am delighted you enjoyed your stay at Mercure Sydney. We look forward to the opportunity of welcoming you back next when you travel to Sydney. Kind regards, Daniel Barnard General Manager Mercure Sydney

Well located, well priced, good service, clean hotel

Customer review rating 4.4/5

Dale T. Business - 22/01/2020 Confirmed reviews ALL

Well located, well priced, good service, clean hotel

Dear Dale, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Daniel Barnard General Manager Mercure Sydney

Good service and well located

Customer review rating 4.4/5

Kavita Families - 22/01/2020 Confirmed reviews ALL

It was wonderful and I loved the you set up the gluten free bread and cereal seperate on a side... The only thing i would suggest is to highlight glutenfree section because without knowing people were consuming glutenfree stuff from buffet and there was nothing left. I mentioned to the people that it’s glutenfree bread then they realised abd went in the other side of the room to get the normal bread and pastries.

Dear Kavita, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive both positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Kind regards, Daniel Barnard General Manager Mercure Sydney

Mercure Sydney

TripAdvisor rating 4.0/5

David W 22/01/2020 TripAdvisor review

This is a sensational Hotel located right in the heart of Sydney City. You have Central station and the Bus Interchange at your front door. The restaurant is magnificent and the food well priced (Even better if an Accor Plus member) or you can try Eves bar for pub type meals. The staff are wonderful, very friendly and helpful. Rooms are very comfortable and clean. A great hotel. We will be back

Dear David W, Thank you for taking the time to share your experience. We are glad that you enjoyed your stay, the location and facilities on offer at Mercure Sydney. I am also pleased to see you enjoyed the meals served at Eves Bar and the service provided by our team. We hope to see you again very soon. Kind regards, Daniel Barnard General Manager Mercure Sydney

Poor value for money

Customer review rating 4.4/5

Th Couples - 21/01/2020 Confirmed reviews ALL

"Upgraded" to a city view room next to construction which started at 6.30am Noise permeated through walls Very dated room Maintenance man barged into room thinking it wasn't occupied Uncomfortable bed Charge for mini bar which was not accurate

Dear Toni, Thank you for taking the time to review us both via this survey and on Google Reviews. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have shared your feedback and comments with our Management team, which will be reviewed accordingly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Enjoyed our time

Customer review rating 4.4/5

Bradley Couples - 21/01/2020 Confirmed reviews ALL

The receptionists were great , especially check in overall very happy . Rang a few times aswell and very accomodating .

Dear Bradley, Thank you for taking the time to share your experience. It is always a pleasure to receive positive feedback. We hope to welcome you back to our hotel very soon! Kind regards, Daniel Barnard General Manager Mercure Sydney

Good location

Customer review rating 4.4/5

Wayne W. Couples - 21/01/2020 Confirmed reviews ALL

Close proximity to Central station and the CBD

Dear Wayne, Thank you for taking the time to share your experience. It is always a pleasure to receive positive feedback. We hope to welcome you back to our hotel very soon! Kind regards, Daniel Barnard General Manager Mercure Sydney

Very well located

Customer review rating 4.4/5

Wiktor Couples - 21/01/2020 Confirmed reviews ALL

Good stay, good location, great staff

Dear Wiktor, Thank you for taking the time to share your experience. We are glad that you enjoyed your stay and the central location at Mercure Sydney. We hope to see you again very soon. Kind regards, Daniel Barnard General Manager Mercure Sydney

A good stay near sydney central

Customer review rating 4.4/5

Venkataraman Families - 21/01/2020 Confirmed reviews ALL

Was a pleasant stay, easy to access bus,tram or train.

Dear Venkataraman, Thank you for taking the time to share your feedback. I am delighted you enjoyed your stay at Mercure Sydney. We look forward to the opportunity of welcoming you back next when you travel to Sydney. Kind regards, Daniel Barnard General Manager Mercure Sydney

Good locality

Customer review rating 4.4/5

Meredith Couples - 21/01/2020 Confirmed reviews ALL

Bit messy at start as quite busy but staff very friendly

Dear Meredith, Thank you for the great review of our hotel! We are glad that you enjoyed your overall stay and hope to see you again very soon. Kind regards, Daniel Barnard General Manager Mercure Sydney

Convenient and consistent

Customer review rating 4.4/5

Anna Solo - 21/01/2020 Confirmed reviews ALL

The Mercure Sydney Central is my preferred hotel when I'm in Sydney. It's useful being so close to trains, buses and coaches, as well as the CBD. I appreciate often being able to check in a little early, and having consistently good experiences each time I stay. Rooms are a good size and comfortable. Thanks for another pleasant stay!

Dear Anna, We very much appreciate your comments regarding your stay at the Mercure Sydney. I am glad to hear your stay with us was pleasant. We hope to welcome you back to our hotel very soon on your next visit to Sydney! Kind regards, Daniel Barnard General Manager Mercure Sydney

Super convenient location with easy interchange with the airport train

Customer review rating 4.4/5

Mark J. Solo - 21/01/2020 Confirmed reviews ALL

Comfortable room looking over railway square. Two minutes from the tram, China Town and Chippendale

Dear Mark, Thank you for taking the time to share your experience. It is always a pleasure to receive positive feedback. We hope to welcome you back to our hotel very soon! Kind regards, Daniel Barnard General Manager Mercure Sydney
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in sydney