Mercure Sydney 4 stars

Customer review rating (ALL Rating) 4.4/5 8,958 reviews

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818-820 George Street, New South Wales, 2000 SYDNEY, Australia

Description

Hotel extras

  • Walk to Central Station, Darling Harbour, Chinatown, ICC

  • 9 light filled event rooms.

  • Dine at Platform 818, Terrace on Two & Eve's Bar

  • Indoor pool, sauna and gym

  • 517 modern & stylish rooms and suites.

Our accommodation(s)

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Hotel location

Mercure Sydney

818-820 George Street, New South Wales
2000 SYDNEY
Australia

GPS:-33.883942, 151.20282

Telephone
Fax +61 2 9217 6888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Platform 818

Our award-winning restaurant and has a relaxed, rustic, yet chic environment. It's ideal for people looking for great times and new adventures. Experience a modern take on classic Australian dishes made with local ingredients & innovative dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  8,958 reviews

TripAdvisor Rating  4.0/5  5,874 reviews

Customer review rating 3.5/5

Ian M. Couples - Confirmed reviews ALL

Busy

Dear Ian, Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and understand that our busy atmosphere can be notable. Kind regards, Ben Murphy Portfolio General Manager Mercure Sydney and Ibis Sydney World Square

Customer review rating 4.0/5

David M. Business - Confirmed reviews ALL

it was enough. Maybe a cold drink in summer or a barista made coffee / hot chocolate in winter would be good on arrival.

Dear Davi, Thank you for your positive feedback. We appreciate your suggestions regarding welcome beverages and will consider them for future enhancements. Kind regards, Ben Murphy Portfolio General Manager Mercure Sydney and Ibis Sydney World Square

Customer review rating 3.5/5

Wayne L. Couples - Confirmed reviews ALL

Good location and friendly staff but A/C not working well (adjusted to 18 degree but room temperature remains at 23 degree).

Dear Wayne, Thank you for your feedback regarding your recent stay. I appreciate your compliments about our staff and location, and I apologize for the inconvenience with the air conditioning. Kind regards, Ben Murphy Portfolio General Manager Mercure Sydney and Ibis Sydney World Square

Good hotel but cockroach in breakfast self-serve area not a good look

TripAdvisor rating 4.0/5

OzjohnBrisbane TripAdvisor review

This is a well-located property conveniently close to Sydney Central Station. I have stayed there several times in recent years and the room and breakfast standards have always been good. I particularly like the 6.30 am start for breakfast - seven days a week. Staff service was of a high standard although I note self-serve check-in has been introduced which, while not bothering me, may not be everyone's preference. However,during my recent stay at this property I was dismayed to see a cockroach on the floor of the self-serve breakfast area on one morning and one again the next morning near the coffee machine. I was also surprised to find a hole in the bottom of my bed sheet. These may be little issues in themselves but they could point to wider neglect of the property.

Dear OzjohnBrisbane, Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location and breakfast service. We take cleanliness very seriously and will ensure your concerns are addressed with our team to uphold our standards. Your observations regarding the bed sheet have also been noted. We value your loyalty and hope to provide an even better experience on your next visit. Kind regards, Ben Murphy Portfolio General Manager Mercure Sydney and Ibis Sydney World Square

Customer review rating 2.0/5

Shailesh L. Business - Confirmed reviews ALL

the carpets on level 4 really need cleaning as you feel it as soon as you step off the lift. I led a contingent of 35 and received numeorus concerns regarding air quality .

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Other web-users rate our hotel

  • 4,995 reviews 9.7/10 Location
  • 5,792 reviews 7.2/10 Room
  • 5,004 reviews 8.6/10 Service
  • 76 reviews 6.9/10 WiFi
  • 2,527 reviews 5.5/10 Comfort
  • 2,450 reviews 6.6/10 Cleanliness
  • 1,843 reviews 8.3/10 Breakfast
  • 629 reviews 5.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.