Mercure Sydney 4 stars

Customer review rating 4.4/5 27,667 reviews

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ALLSAFE approved hotel

Mercure Sydney
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Hotel extras

  • Walk to Central Station, Darling Harbour, Chinatown, ICC

  • 9 flexible meeting rooms

  • Dine in, Platform 818 and Eve's Bar

  • Indoor pool, sauna and gym

  • 517 rooms and suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • AIRPORT SYDNEY INTERNATIONALPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Sydney

818-820 George Street
New South Wales
2000
sydney
australia

Tel: +61292176666

Fax: (+61)2/92176888

Check-in from 14h00

Check out up to 11h00

  • RAILWAY SQUARE :  RIGHT-DOORSTEP

  • GEORGE ST. :  ESTATE TRAINS CENTRAL STATION

  • CENTRAL STATION :  RANDWICK LIGHT R CENTRAL CHALMERS STREET

  • By plane

    AIRPORT SYDNEY INTERNATIONAL At 7.1km / 4.41 miles - Shuttle paying

  • By boat

    CIRCULAR QUAY At 2.5km / 1.56 miles

  • By car

    BRADFIELD HIGHWAY At 5km / 3.13 miles

  • By car

    WESTERN DISTRIBUTOR At 2km / 1.25 miles

  • By train

    CENTRALSTATION At 0.6km / 0.37 miles

GPS :-33.883942, 151.20282

Our accommodations

Featuring 517 beautifully appointed guest rooms and with a wide variety of room configurations including family rooms and suites, Mercure Sydney has something for every traveller. Each room is spacious and modern, providing the ideal setting for rest and relaxation. Guests staying at this impressive Sydney hotel can enjoy a range of in-room facilities, including Smart TV with streaming capabilities, WiFi and cable Internet access, work desk, air conditioning, a European pillow menu and updated ensuite.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior City View 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior City View 1 King Bed

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Balcony City View Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe City View Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive King, Club Lounge Access, City View

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Family Room

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior City View 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe Room 2 Queen Beds

  • Max. number of persons: 5
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Accessible Standard Room with 1 Queen bed

Accessible room
  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

PLATFORM 818

Type of cuisine: Thematic cuisine

Experience a modern take on classic Australian dishes made with locally sourced produce from railway towns along the NSW goods line. Featuring an all-Australian wine list and our carefully crafted signature highball cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EVE'S BAR

Non contractual photo

Dark accents give off a New York vibe, curated cocktails that will take you on a wonderful adventure from sitting beside James Bond to a Mexican Cantina and a tempting menu that is good for the soul.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 343

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Mercure Sydney

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

27,667 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,662 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Fabulous Service

TripAdvisor rating 4.0/5

Leeanne B 28/07/2020 TripAdvisor review

We have stayed at the Mercure on several occasions and it is always good but this stay was beyond great. The staff went over and above to make our stay special in these unusual times. Everyone from the reception to the bar were extremely professional with their safe practices. Lovely room, great location. We will be back.

Tania at Mercure

TripAdvisor rating 4.0/5

TaniaSydney59 Business - 13/07/2020 TripAdvisor review

Clean and tidy and very central. Love the fact there is no bath to step into to have a shower. Enjoying the renovated rooms. Bed and sheets are great. Will be great when there are more options for the meals. Only minus is that the TV faces the bed - I like to watch sitting up, not from bed.

Dear TaniaSydney59, Thank you for your review. I am glad to hear you had you had a great experience with us and your feedback has been taken on board. We look forward to welcoming you back when next you visit Sydney. Kind regards, Daniel Barnard General Manager

Good as always

TripAdvisor rating 4.0/5

Rob H Business - 02/07/2020 TripAdvisor review

My wife & I stayed for 2 nights for a business trip. Whenever in Sydney for business I tend to stay at the Mercure Sydney as it is in an excellent location being close to the airport or has secure parking if I elect to drive. The staff are excellent & nothing is a problem.

Dear Rob H, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Daniel Barnard General Manager

A great escape

TripAdvisor rating 4.0/5

MCx111 01/07/2020 TripAdvisor review

First hotel stay since, well, you know what. The rooms were newly renovated and had everything that was needed. Most importantly, the staff were wonderful, as has been our experience previously, but with the recent shutdowns, there seemed to be that bit more. A lovely time. Thank you.

Dear MCx111, Thank you for your feedback, we are pleased to hear you enjoyed our brand new hotel rooms and hope to see you again soon when you visit us next. Kind regards, Daniel Barnard General Manager Mercure Sydney

An excellent and convenient hotel to stay at

TripAdvisor rating 4.0/5

Lorraine S 10/06/2020 TripAdvisor review

My husband and I had an eight night stay at Mercure Central recently while I had surgery in Sydney. The hotel was not busy because of the virus. We booked a premium room as we were staying for a longer time. The noise from the room above was awful, banging etc and at one stage so loud and awful it forced the opening of the return air and airconditioning pipes open! The room was not as clean as it could have been, dirty greasy footprints on the tiles and even eight nights later it was still there, as was the chewing gum (?) or whatever it was on the carpet. A pity as we love this hotel and will stay here again because of the friendly staff and the convenience of location.

Dear Lorraine S, Thank you for taking the time to share your experience. I am sorry that on this occasion your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured our Operations Manager has followed up with your concerns to prevent any future occurence. I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Daniel Barnard General Manager

Exceptional staff made our stay enjoyable

Customer review rating 4.4/5

Landd Couples - 03/04/2020 Confirmed reviews ALL

We arrived at the Mercure Sydney three days after the city had been put into lockdown due to COVID-19. Unfortunately we could not use any of the restaurants or facilities outside of our room, but we'd booked a very spacious corner room with a nice view and made good use of that. It was a stressful time for the entire community, particularly staff in hospitality. Adam, a member of the concierge team, went out of his way to check our flight home was still operating, and make sure our transfer from hotel to airport took place. In fact, all the staff with whom we interacted - from a safe distance of course! - were friendly and efficient. This made a huge difference. We also appreciated the hotel revamping its room service menu, deleting the delivery charge and making the menu more appealing for guests who had no option than to be inside their rooms. A round of complimentary drinks and snacks also made us feel 'wanted'. Prior to our stay at the Mercure we'd spent three nights at a hotel close to the international cruise terminal. (Originally we were to board a cruise ship.) This hotel was almost twice the price of the Mercure. Sure, the view there was magnificent, but staff were nowhere as helpful as the Mercure Sydney. Some times a five star hotel does not offer a five star experience. We much preferred the Mercure.

Dear Lynette, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our Classic Accor Live Limitless members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, especially during these difficult times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Good location and friendly staff

Customer review rating 4.4/5

Philip B. Families - 02/04/2020 Confirmed reviews ALL

Great hotel in a good central location. Friendly, professional staff. Great restaurant.

Dear Philip, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Good stay

Customer review rating 4.4/5

Harrison P. Solo - 31/03/2020 Confirmed reviews ALL

Pleasant experience

Dear Thanh Hien, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. Thank you for your comments regarding your room service breakfast, I will pass these onto our Food and Beverage Manager for review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Amazing Staff

Customer review rating 4.4/5

Katie W. Business - 31/03/2020 Confirmed reviews ALL

I stayed at the Mercure Sydney when I had exams. I was blown away by the kindness of every staff member I had interaction with. Thank you for accommodating a later check out so I had extra time to study, thank you for the room upgrade so I had a desk to study from and Thank you for the Study Care Pack. I can't wait for my next visit, hopefully for pleasure and not business :)

Dear Katrina, Firstly allow me to thank you for taking the time to share your feedback with us on your most recent stay at Mercure Sydney. As the Guest Experience Manager, I was delighted to receive your feedback and see that we are able to provide a memorable experience for you. At Mercure Sydney we take all our feedback seriously - rest assured I will be sharing your wonderful feedback with our team. If time permits, we would very much appreciate it if you could share your experience publicly on Tripadvisor. I have included the link below: https://www.tripadvisor.com.au/UserReview Katrina, thank you again for your feedback and for your loyalty as a Classic Accor Live Limitless member. I look forward to welcoming you back to Mercure Sydney in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Well located

Customer review rating 4.4/5

Jackie Families - 31/03/2020 Confirmed reviews ALL

I want to thank you for allowing us to stay since we had just got off a international flight during the coronaviris pandemic and it was in the middle of the night.

Dear Jackie, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our Classic Accor Live Limitless members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…
Customer review rating 4.4/5

Anonymous Solo - 30/03/2020 Confirmed reviews ALL

On this occasion it was a little bit eerie. Normally hotel is packed but this time understandably it wasn't as the Covid 19 was upsetting things!

Dear Greg, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for sharing your experience, and we look forward to welcoming you back again in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Good attentive staff and ideal location

Customer review rating 4.4/5

Ian M. Business - 30/03/2020 Confirmed reviews ALL

It all worked seamlessly including recognising that I am an Accor Plus member. Room was well presented and dinner in the restaurant excellent

Dear Ian , We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our Silver Accor Plus Live Limitless members. I will share your comments with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Relaxing & Convenient

Customer review rating 4.4/5

Anonymous Couples - 28/03/2020 Confirmed reviews ALL

Fabulous central location, close to railway station, paddy’s market, China town etc. Great reception staff, very helpful & friendly concierge. Restaurant staff & food wonderful, thoroughly enjoyed our meals. Will definitely stay again when in Sydney.

Dear Helen S., We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Barnard General Manager

Well located

Customer review rating 4.4/5

Jesus G. Couples - 27/03/2020 Confirmed reviews ALL

Very friendly and helpful. Only one complaint is there was never enough essentials to make a hot drink, more often than not we had to ask the consierge to get us some.

Dear Jesus G., We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Barnard General Manager

Good experience

Customer review rating 4.4/5

Crm Families - 26/03/2020 Confirmed reviews ALL

As the Hotel was experiencing restriction on restaurant etc re the CoVid19 it was amazing. The Staff tried their best to comply with the health restrictions and while it eliminated the dinning experience it was still very good. I would have imposed restrictions in the lifts with staff supervision, this happened one day to the garage area only. I did have a problem re security, after the mini bar was checked my room was left unlocked, and the fridge door open. Not good.

Dear Colleen M., We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive both positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Barnard General Manager Mercure Sydney

difficult to park in Carpark no Lactos free milk in kitchen

Customer review rating 4.4/5

Peter N. Couples - 26/03/2020 Confirmed reviews ALL

Unfortunatly the construction down stairs was loud in the mornings its time you got rid of the baths and put in just walkin showers it makes it dangerous for older clients

Dear Peter, Thank you for taking the time to tell us about your experience at the Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

An excellent stay at this establishment

Customer review rating 4.4/5

Lorraine S. Couples - 26/03/2020 Confirmed reviews ALL

My husband and I stayed for one night only at Mercure Central. Staff were most helpful and friendly. Due to the restaurant being closed we ordered In Room Dinner. Both meals were excellent and were delivered in a timely manner. Room was excellent and clean, bed comfortable allowing a good nights sleep. This hotel is very convenient to transport and all amenities Sydney has to offer.

Dear Lorraine, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Daniel Barnard General Manager Mercure Sydney

Pain free cancellation - thanks

Customer review rating 4.4/5

Anonymous Couples - 25/03/2020 Confirmed reviews ALL

Thanks for the refund of the sale price. The compulsory quarantine for incoming travellers happened when I was in transit and made visiting impossible if course. Glad I booked direct, hearing people having all sorts of trouble with booking.com and the like. We’ll be back!

Dear Owen, We very much appreciate your comments regarding your experience with Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Kind regards, Daniel Barnard General Manager Mercure Sydney

Well Located

Customer review rating 4.4/5

Annette Z. Couples - 25/03/2020 Confirmed reviews ALL

We are elderly passengers on Country Trains. Your service & location are very satisfactory for us.

Dear Annette, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our Classic Accor Live Limitless members. I will share your comments with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

great location, close to light rail , ferries etc.

Customer review rating 4.4/5

Teresa N. Friends - 25/03/2020 Confirmed reviews ALL

beautiful room, staff were fantastic , dining room and breakfast excellent. all this in the midst of major renovations, brilliant

Dear Teresa, Thank you for taking the time to share your feedback. I am delighted you enjoyed your stay at Mercure Sydney. We look forward to the opportunity of welcoming you back next when you travel to Sydney. Kind regards, Daniel Barnard General Manager Mercure Sydney
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