Mercure Sydney 4 stars

Customer review rating (ALL Rating) 4.4/5 8,953 reviews

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818-820 George Street, New South Wales, 2000 SYDNEY, Australia

Description

Hotel extras

  • Walk to Central Station, Darling Harbour, Chinatown, ICC

  • 9 light filled event rooms.

  • Dine at Platform 818, Terrace on Two & Eve's Bar

  • Indoor pool, sauna and gym

  • 517 modern & stylish rooms and suites.

Our accommodation(s)

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Hotel location

Mercure Sydney

818-820 George Street, New South Wales
2000 SYDNEY
Australia

GPS:-33.883942, 151.20282

Telephone
Fax +61 2 9217 6888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Platform 818

Our award-winning restaurant and has a relaxed, rustic, yet chic environment. It's ideal for people looking for great times and new adventures. Experience a modern take on classic Australian dishes made with local ingredients & innovative dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  8,953 reviews

TripAdvisor Rating  4.0/5  5,874 reviews

Customer review rating 5.0/5

Penny T. Business - Confirmed reviews ALL

Great check in and bag storage experience, staff were great. Buffet breakfast excellent.

Dear Penny, Thank you for your kind words regarding our check-in process, staff, and buffet breakfast. We are pleased to hear that you had a positive experience with us. Kind regards, Ben Murphy Portfolio General Manager Mercure Sydney and Ibis Sydney World Square

Customer review rating 0.5/5

Melissa H. Families - Confirmed reviews ALL

Air conditioning not working. Made several calls to reception. It was a 39 degree day. Had a som with complex medical needs and equipment. They brought us a small fan (we had to laugh as it did nothing so rang and asked for another one) relocated some of our family at 10.30 at night but we couldn’t move our son who was hooked up to a ventilator so we had to leave our hotel door open (with a pram and bag blocking entry) with two women and 2 young boys in the room. The next day again several phone calls made to reception. At 3pm they decided to move rooms - no offer to help. We had excessive equipment to to my dins medical needs. A porter did help with a baggage trolley when I became agitated about everything. We were there for a sports competition for our kids and moving rooms that afternoon made us late for that. Too little too late! Some power point weren’t working either which was problematic with my sons medical machines - including a ventilator. We were offered a $100 food voucher as compensation but we already had breakfast included and were out at dinner time.

Customer review rating 3.5/5

Ian M. Couples - Confirmed reviews ALL

Busy

Dear Ian, Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and understand that our busy atmosphere can be notable. Kind regards, Ben Murphy Portfolio General Manager Mercure Sydney and Ibis Sydney World Square

Customer review rating 4.0/5

David M. Business - Confirmed reviews ALL

it was enough. Maybe a cold drink in summer or a barista made coffee / hot chocolate in winter would be good on arrival.

Dear Davi, Thank you for your positive feedback. We appreciate your suggestions regarding welcome beverages and will consider them for future enhancements. Kind regards, Ben Murphy Portfolio General Manager Mercure Sydney and Ibis Sydney World Square

Customer review rating 4.0/5

Nancy S. Couples - Confirmed reviews ALL

Would have liked chilled water in room as occurred in Melbourne hotel. Didn’t care for wine and chocolate.

Dear Nancy, Thank you for your feedback regarding your recent stay. We appreciate your suggestion about chilled water in the room and will consider it for future improvements. Kind regards, Ben Murphy Portfolio General Manager Mercure Sydney and Ibis Sydney World Square

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Other web-users rate our hotel

  • 4,995 reviews 9.7/10 Location
  • 5,792 reviews 7.2/10 Room
  • 5,004 reviews 8.6/10 Service
  • 76 reviews 6.9/10 WiFi
  • 2,527 reviews 5.5/10 Comfort
  • 2,450 reviews 6.6/10 Cleanliness
  • 1,843 reviews 8.3/10 Breakfast
  • 629 reviews 5.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.