Mercure Sydney 4 stars

Customer review rating (ALL Rating) 4.4/5 8,962 reviews

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818-820 George Street, New South Wales, 2000 SYDNEY, Australia

Description

Hotel extras

  • Walk to Central Station, Darling Harbour, Chinatown, ICC

  • 9 light filled event rooms.

  • Dine at Platform 818, Terrace on Two & Eve's Bar

  • Indoor pool, sauna and gym

  • 517 modern & stylish rooms and suites.

Our accommodation(s)

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Hotel location

Mercure Sydney

818-820 George Street, New South Wales
2000 SYDNEY
Australia

GPS:-33.883942, 151.20282

Telephone
Fax +61 2 9217 6888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Platform 818

Our award-winning restaurant and has a relaxed, rustic, yet chic environment. It's ideal for people looking for great times and new adventures. Experience a modern take on classic Australian dishes made with local ingredients & innovative dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  8,962 reviews

TripAdvisor Rating  4.0/5  5,873 reviews

Good hotel but cockroach in breakfast self-serve area not a good look

TripAdvisor rating 4.0/5

OzjohnBrisbane TripAdvisor review

This is a well-located property conveniently close to Sydney Central Station. I have stayed there several times in recent years and the room and breakfast standards have always been good. I particularly like the 6.30 am start for breakfast - seven days a week. Staff service was of a high standard although I note self-serve check-in has been introduced which, while not bothering me, may not be everyone's preference. However,during my recent stay at this property I was dismayed to see a cockroach on the floor of the self-serve breakfast area on one morning and one again the next morning near the coffee machine. I was also surprised to find a hole in the bottom of my bed sheet. These may be little issues in themselves but they could point to wider neglect of the property.

Customer review rating 5.0/5

Graham T. Solo - Confirmed reviews ALL

Close to Central Station. Staff really friendly and room was ideal

Dear Graham, Thank you for your positive feedback regarding our location, staff, and room quality. We are pleased to know you enjoyed your stay with us. Kind regards, Ben Murphy Portfolio General Manager Mercure Sydney and Ibis Sydney World Square

Customer review rating 2.0/5

Derek M. Solo - Confirmed reviews ALL

I initially booked for 2 days previously but decided to extend my stay for another day due some events I was attending but was not able to have room confirmed for extra day as your system failed to allow the room card to continue for the bext day. I was advised on a previous call that there would be no issues. I was speaking to the customer service at your front desk, and i reiterated this viewpoint and was not well received by the counter staff. He failed to acknowledge the situation as I was booking in and had an attitude back to myself. I informed him that this was not the best way to communicate and asked to speak to the supervisor. I spoke later to the supervisor and advised about my situation and reiterated my concerns regarding my bookings and complaint. I have had over 40 years experience in front line customer service and indicated that this was not good customer service. The supervisor still advised that I would still need to come down to the front desk at the beginning of the third day to reissue the room card. The room and other services were exemplary.

Dear Derek, Thank you for sharing your feedback regarding your recent stay with us. I apologize for the inconvenience you experienced with your room card and the service provided by our team. I appreciate your comments about our front desk staff, as customer service is a priority for us. I will ensure that your concerns are reviewed with the team to enhance our service delivery in the future. Kind regards, Ben Murphy Portfolio General Manager Mercure Sydney and Ibis Sydney World Square

Customer review rating 4.0/5

Mark S. S. Business - Confirmed reviews ALL

Unfortunately, external noise from other rooms from coming and going was disruptive.

Dear Mark, Thank you for your positive feedback regarding our cleanliness and staff service. We appreciate your comments about the noise and will continue to monitor this. Kind regards, Ben Murphy Portfolio General Manager Mercure Sydney and Ibis Sydney World Square

Customer review rating 2.0/5

Yuan X. Families - Confirmed reviews ALL

We didn’t have a pleasant stay this time. We were going to Newcastle staying overnight at Sydney. During our stay in Sydney, my daughter had been scheduled a online medical school interview from 1:30 pm to 3:00 pm on 3 December 2025. When we chose hotel to stay in Sydney, we noticed that Mercure Sydned might offer a late-checkout option, so we chose to stay at Mercure Sydney. We included a late-checkout request when we made the booking as early as 12 November 2025. However, we were very disappointed to be told that we had to check out by 2:00 pm on 3 December 2025 because the hotel was fully booked. I then asked whether there was a quiet small room where my daughter could finish her online interview, but the staff said they could not help. I am very disappointed with such unfriendly and inconsiderate service, don't feel like come again.

Dear Yuan, Thank you for sharing your experience. I apologize for the inconvenience regarding your late-checkout request and the challenges your daughter faced during her interview. We strive to accommodate our guests' needs, and I regret that we were unable to assist in this instance. Your feedback is invaluable as it helps us improve our services in the future. Kind regards, Ben Murphy Portfolio General Manager Mercure Sydney and Ibis Sydney World Square

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Other web-users rate our hotel

  • 4,995 reviews 9.7/10 Location
  • 5,792 reviews 7.2/10 Room
  • 5,004 reviews 8.6/10 Service
  • 76 reviews 6.9/10 WiFi
  • 2,527 reviews 5.5/10 Comfort
  • 2,450 reviews 6.6/10 Cleanliness
  • 1,843 reviews 8.3/10 Breakfast
  • 629 reviews 5.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.