Mercure Sydney 4 stars

Customer review rating (ALL Rating) 4.3/5 7,493 reviews

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Hotel extras

  • Walk to Central Station, Darling Harbour, Chinatown, ICC

  • 9 light filled event rooms.

  • Dine at Platform 818, Terrace on Two & Eve's Bar

  • Indoor pool, sauna and gym

  • 517 modern & stylish rooms and suites.

Our accommodation(s)

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Hotel location

Mercure Sydney

818-820 George Street, New South Wales

GPS:-33.883942, 151.20282

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Platform 818

Dining service is available at Eve's Bar and/or Room Service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  7,493 reviews

TripAdvisor Rating  4.0/5  5,812 reviews

Spacious Room, clean and well located

Customer review rating 4.0/5

Rossi Families - Confirmed reviews ALL

The room was very spacious, the cleanliness was good. Majority of the staff were very polite and helpful although I did have a small debate with one of the reception lady regarding early check-in who sounded arrogant to me. We had an early morning flight hence reached the hotel at 8am and requested if we can have our rooms ready earlier than the official check-in time of 3pm. We left for city after dropping our bags and were back at 11:30 to which were told that the room has been vacated and is under cleaning and would take 30-45 minutes to be ready. After waiting for an hour, I approached another lady at the reception as the first one was busy to which she arrogantly told me that the room will NOT be ready till 3pm. This is when I had a argument with them as I was told the room is going to be ready in 30 minutes. Finally after waiting for another 15 mins we were given the room card. Except for this bitter experience, the overall stay was very pleasant and I would recommend this hotel to others.

Well located but work was happening

Customer review rating 3.0/5

Wendy N. Families - Confirmed reviews ALL

The hotel was well located and the room was clean and comfortable. However, although there was a note in the room letting us know about maintenance, I hadn’t expected it to be as much and wondered if it slightly breached health and safety. The work also started around 8am - not great when you’re on holiday. Every time I passed there were wires and dust sheets everywhere. One time, someone had drilled into something and water poured down. To be honest, that let down my overall experience of your hotel.

Simple and convenient

Customer review rating 4.5/5

Mylo Business - Confirmed reviews ALL

Was well located for the trip I was on, a short walk to ICC and close to tram and train. This, in addition to a comfortable room and key drop check out made it a convenient place to stay.

Convenient to attend conference

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Central location, but not easy to navigate there by car. Could have some parking instructions available would help. Rooms were clean and quiet. We had a conference contact who helped book the accomodation, but it wasn't well co-ordinated. We had to call a few times and email a few times to get the correct booking rate.

awesome experience the stay was awesome the staff were excellent the breakfast was brilliant tucker

Customer review rating 5.0/5

John Couples - Confirmed reviews ALL

the stay was awesome the staff were excellent the breakfast was brilliant tucker

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Other web-users rate our hotel

  • 3,753 reviews 9.5/10 Location
  • 5,092 reviews 6.8/10 Room
  • 4,449 reviews 8/10 Service
  • 81 reviews 6.8/10 WiFi
  • 2,253 reviews 5.6/10 Cleanliness
  • 2,045 reviews 5.3/10 Comfort
  • 1,474 reviews 8.2/10 Breakfast
  • 1,127 reviews 4.4/10 Amenities

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