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Mercure Sydney 4 stars

Customer review rating 4.4/5 27,164 reviews
Mercure Sydney
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+ 24 Services
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Room 1

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Children's age

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Walk to Central Station, Darling Harbour, Chinatown, ICC

  • 9 flexible meeting rooms

  • Dine in, Platform 818 and Eve's Bar

  • Indoor pool, sauna and gym

  • 517 rooms and suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • AIRPORT SYDNEY INTERNATIONALPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Mercure Sydney is undertaking upgrades to our guest rooms and swimming pool. These works are done in stages to minimize disruption and noise-associated work will be limited to 10:00am and 4:00pm, Monday - Friday. More info at www.mercuresydney.com.au

Hotel location

Mercure Sydney

818-820 George Street
New South Wales
2000
sydney
australia

Tel: +61292176666

Fax: (+61)2/92176888

Contact email

Check-in from 14h00

Check out up to 11h00

  • RAILWAY SQUARE :   RIGHT-DOORSTEP

  • GEORGE ST. :   ESTATE TRAINS CENTRAL STATION

  • CENTRAL STATION :   RANDWICK LIGHT R CENTRAL CHALMERS STREET

  • By plane

    AIRPORT SYDNEY INTERNATIONAL At 7.1km / 4.41 miles - Shuttle paying

  • By boat

    CIRCULAR QUAY At 2.5km / 1.56 miles

  • By car

    BRADFIELD HIGHWAY At 5km / 3.13 miles

  • By car

    WESTERN DISTRIBUTOR At 2km / 1.25 miles

  • By train

    CENTRALSTATION At 0.6km / 0.37 miles

GPS :-33.883942, 151.20282

Our accommodations

Featuring 517 beautifully appointed guest rooms, Mercure Sydney provides a wide variety of room configurations, which include Superior, Privilege and Deluxe options. Each room is spacious and contemporary, providing the ideal setting for rest and relaxati on. Guests staying at this impressive Sydney hotel can enjoy a range of in-room facilities, including a flat screen LCD TV with pay-per-view, cable and WIFI Internet access, a work desk, air conditioning, a European pillow menu and a modern ensuite.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 27m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior City View 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 27m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Balcony City View Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 27m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Privilege Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 27m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Deluxe City View Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 34m²
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior City View 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27m²
  • Wireless internet in your room
  • High speed internet
  • Direct dial telephone

Standard Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 27m²
  • Wireless internet in your room
  • High speed internet
  • Direct dial telephone

Our restaurants and bars

Platform 818

Type of cuisine: Thematic cuisine

Experience a modern take on classic Australian dishes made with locally sourced produce from railway towns along the NSW goods line. Featuring an all-Australian wine list and our carefully crafted signature highball cocktails.

EVE'S BAR

Photo non contractuelle / Strictly non binding

Dark accents give off a New York vibe, curated cocktails that will take you on a wonderful adventure from sitting beside James Bond to a Mexican Cantina and a tempting menu that is good for the soul.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 343 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Mercure Sydney

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

27,164 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,631 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

A great place to stay ,

TripAdvisor rating 4.0/5

dcarrodus 16/02/2020 TripAdvisor review

Very good hotel in a great location . Close to Central Station and Light Rail . I very much enjoyed the breakfast . I find this hotel very convenient when visiting Sydney and look forward to my next stay . I think that you will like Mercure Sydney .

Great stay!

Customer review rating 4.4/5

Teani Friends - 14/02/2020 Confirmed reviews ALL

Great location right next to Central Station made getting around Sydney easy. All the staff were lovely from the people at reception to the concierge and the cleaners. There were renovations going on at the time but we were put in a room on a lower level to minimise the noise, and frankly, we didn’t even notice it! We arrived earlier than expected but the receptionists were more than happy to accomodate and allow us to check in early. Overall, a fantastic stay! Would recommend Mercure Sydney to anyone.

Dear Teani, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Daniel Barnard General Manager Mercure Sydney

Caring, professional staff understanding special mobility needs

Customer review rating 4.4/5

Anonymous Business - 14/02/2020 Confirmed reviews ALL

Professional staff who went out of their way to ensure easy access for me due to my poor mobility, and assisted me without ever showing frustration, only friendliness and compassionate understanding. The room was comfortable and clean. The meals at Eve's bar and room service were delicious.

Dear Tanya, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Great Stay - as an Accor Gold member was well and truely looked after.

Customer review rating 4.4/5

Catherine O. Families - 13/02/2020 Confirmed reviews ALL

Have stayed in many accor hotels and this one was fantastic in terms of service. Requested pillows send straight away. Had a nice welcome gift. Dinned in and dinner and breakfast were nice. All good. Would stay again. Have stayed many times. Thanks to all the staff.

Dear Catherine, Firstly allow me to thank you for taking the time to share your feedback with us on your most recent stay at Mercure Sydney. As the Guest Experience Manager, I was delighted to receive your feedback and see that we are able to provide a memorable experience for you. At Mercure Sydney we take all our feedback seriously - rest assured I will be sharing your wonderful feedback with our team. If time permits, we would very much appreciate it if you could share your experience publicly on Tripadvisor. I have included the link below: https://www.tripadvisor.com.au/UserReview Catherine, thank you again for your feedback and for your loyalty as a Gold Accor Live Limitless member. I look forward to welcoming you back to Mercure Sydney in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Well located

Customer review rating 4.4/5

Geoffrey G. Solo - 13/02/2020 Confirmed reviews ALL

I found the Hotel to be amazing. I was unsure if the hotel would be suitable for my stay, due to the renovations. I found the renovations did not impede into my stay which was fantastic. I will be staying at this hotel again.

Dear Geoffrey, Firstly allow me to thank you for taking the time to share your feedback with us on your most recent stay at Mercure Sydney. As the Guest Experience Manager, I was delighted to receive your feedback and see that we are able to provide a memorable experience for you. At Mercure Sydney we take all our feedback seriously - rest assured I will be sharing your wonderful feedback with our team. If time permits, we would very much appreciate it if you could share your experience publicly on Tripadvisor. I have included the link below: https://www.tripadvisor.com.au/UserReview Geoffrey , thank you again for your feedback and for your loyalty as a Classic Accor Live Limitless member. I look forward to welcoming you back to Mercure Sydney in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Very nice stay

Customer review rating 4.4/5

Guest Business - 13/02/2020 Confirmed reviews ALL

Clean, spacious rooms, friendly staff and good breakfast buffet.

Dear Sigyn Bjrk, Firstly allow me to thank you for taking the time to share your feedback with us on your most recent stay at Mercure Sydney. As the Guest Experience Manager, I was delighted to receive your feedback and see that we are able to provide a memorable experience for you. At Mercure Sydney we take all our feedback seriously - rest assured I will be sharing your wonderful feedback with our team. If time permits, we would very much appreciate it if you could share your experience publicly on Tripadvisor. I have included the link below: https://www.tripadvisor.com.au/UserReview Sigyn Bjrk, thank you again for your feedback and for your loyalty as a Classic Accor Live Limitless member. I look forward to welcoming you back to Mercure Sydney in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Repeat stay

Customer review rating 4.4/5

Neil Business - 13/02/2020 Confirmed reviews ALL

My second stay here for work in a month, will stay again too.

Dear Neil, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our Platinum ALL members. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Nice pleasant stay

Customer review rating 4.4/5

Knisha R. Couples - 13/02/2020 Confirmed reviews ALL

Very polite staff and helpful to all our needs

Dear Knisha, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Memorable stay

Customer review rating 4.4/5

David T. Couples - 13/02/2020 Confirmed reviews ALL

We have stayed with you several times before and have always been very satisfied with what you offer in terms of convenient location and value for money.

Dear David, Firstly allow me to thank you for taking the time to share your feedback with us on your most recent stay at Mercure Sydney. As the Guest Experience Manager, I was delighted to receive your feedback and see that we are able to provide a memorable experience for you. At Mercure Sydney we take all our feedback seriously - rest assured I will be sharing your wonderful feedback with our team. If time permits, we would very much appreciate it if you could share your experience publicly on Tripadvisor. I have included the link below: https://www.tripadvisor.com.au/UserReview David, thank you again for your feedback and for your loyalty as a Classic Accor Live Limitless member. I look forward to welcoming you back to Mercure Sydney in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Well located close to all transportations, excellent!

Customer review rating 4.4/5

Hoa L. Couples - 13/02/2020 Confirmed reviews ALL

Enjoyable relaxing stay. Staff very friendly.

Dear Hoa, Thank you for taking the time to share your experience. It is always a pleasure to receive positive feedback. We hope to welcome you back to our hotel very soon! Kind regards, Daniel Barnard General Manager Mercure Sydney

Felt very welcome

Customer review rating 4.4/5

David P. Solo - 13/02/2020 Confirmed reviews ALL

Solo traveler on this occasion for leisure, not business. Good check in and check out. Glad to be appreciated as an Accor member and given a renovated room as a subsequent upgrade. Thanks, that was nice and the renovated room was good. I was warned that there was no bathtub in the room. Who cares. The hotel also took the trouble to read my accor profile. I don't ask for anything, however, I love a Telegraph to start my day. It was great that when I opened my door on Sunday morning, there was a Sunday Telegraph waiting on the floor there for me to read. Well done. Just to clarify my booking experience. The accor crap site let me down and wouldn't allow me to book. So I decided to ring the hotel direct. A nice person (male) very polite took my booking after I explained the Accor site wouldn't play ball. They matched the price that was quoted on the site and booked for me. NO thanks at all to the Accor website which I have noticed over the course of several years to be defficient.

Dear David, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our Gold Accor Live Limitless members. I will share your comments with our team. Thank you for detailing your experience with website booking site, your feedback will be reviewed by our Reservation Management team accordingly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Good location

Customer review rating 4.4/5

H. T. Solo - 13/02/2020 Confirmed reviews ALL

This is not very good experience for me because when I go to sleep (00h30), I find lot of blood in my bed... The person at the reception was of unrivaled responsiveness and competence, she find a new room for me in 2 min.

Dear T., Thank you for taking the time to tell us about your experience at the Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for your comments, they have been passed onto our Executive Housekeeper for review and consideration. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Great location, new big room

Customer review rating 4.4/5

Leon Business - 13/02/2020 Confirmed reviews ALL

check in with no issues, told the front deak aircon wasnt working properly and that got resolve really quickly. Discovered 2 x small pieces of broken glass in the hallway in the room leading to bathroom

Dear Leon, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our Classic ALL members. I will share your comments with our team. Your comments regarding the glass has been passed onto our Executive Housekeeper for review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Clean and fresh

Customer review rating 4.4/5

Kelsey T. Business - 13/02/2020 Confirmed reviews ALL

My experience was fine. I was informed of works going on that would most likely not disturb me too much but I was put in the room right next to the construction. The contractors building there were loud in speaking to each other and there was a bit of noise in general. As I said I was informed of the construction I just didn’t realise how close to it I was going to be. Other than that the room was clean and tidy and all staff were lovely

Dear Kelsey, Thank you for taking the time to tell us about your experience at the Mercure Sydney. I am sorry that your experience did not meet your expectations in relation to our refurbishment program disrupting your stay; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Great spot in a great location.

Customer review rating 4.4/5

Scott K. Business - 13/02/2020 Confirmed reviews ALL

Very comfortable and easy to get to from the airport and train to Central station. Excellent staff and helpful concierge. Meals were good and has a great bar with good prices at happy hour.

Dear Scott, Firstly allow me to thank you for taking the time to share your feedback with us on your most recent stay at Mercure Sydney. As the Guest Experience Manager, I was delighted to receive your feedback and see that we are able to provide a memorable experience for you. At Mercure Sydney we take all our feedback seriously - rest assured I will be sharing your wonderful feedback with our team. If time permits, we would very much appreciate it if you could share your experience publicly on Tripadvisor. I have included the link below: https://www.tripadvisor.com.au/UserReview Scott, thank you again for your feedback. I look forward to welcoming you back to Mercure Sydney in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

OK

Customer review rating 4.4/5

Et Business - 13/02/2020 Confirmed reviews ALL

Food in restaurant decent; a good range of gluten free at breakfast which is unusual. Good service. However, room was very dated and basic; toilet cistern was also broken which was a pain. Disappointed pool was not available and not informed on booking.

Dear Ewan, Thank you for taking the time to tell us about your experience at the Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, your feedback is very important to us. We are in the process of undertaking upgrades to our rooms and bathrooms which will see a marked improvement in our product. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…
Customer review rating 4.4/5

Christine Solo - 12/02/2020 Confirmed reviews ALL

As always, good location, friendly staff and I appreciated the gift acknowledging my 10th stay...but - fridge in my room froze everything in it, including milk and fruit. There appeared to be no way to turn it down - the foyer and lift floors got dangerously wet due to the inclement weather: putting out 'wet floor' signs is insufficient. Maybe have some carpet mats to lay out when needed, or more regular mopping?

Dear Christine, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive both positive and constructive feedback. I am sorry to note you were unable to enjoy your amenities due to the temperature of the fridge. I will share your comments with our Guest Relations team, who will ensure that on your next stay, you will receive a new replacement of amenities. Thank you again for sharing your experience, and we hope to see you again soon. Kind regards, Daniel Barnard General Manager Mercure Sydney

Amazing stay!

Customer review rating 4.4/5

Jo Couples - 12/02/2020 Confirmed reviews ALL

Amazing stay in Sydney - so happy to have this as our base for a long weekend. Wonderful staff, comfortable accommodation and convenient location! Definitely will be back!

Dear Jo, Firstly allow me to thank you for taking the time to share your feedback with us on your most recent stay at Mercure Sydney. As the Guest Experience Manager, I was delighted to receive your feedback and see that we are able to provide a memorable experience for you. At Mercure Sydney we take all our feedback seriously - rest assured I will be sharing your wonderful feedback with our team. If time permits, we would very much appreciate it if you could share your experience publicly on Tripadvisor. I have included the link below: https://www.tripadvisor.com.au/UserReview Jo, thank you again for your feedback and for your loyalty as a Classic Accor Live Limitless member. I look forward to welcoming you back to Mercure Sydney in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

For the price of the stay it was ok

Customer review rating 4.4/5

Anonymous Solo - 12/02/2020 Confirmed reviews ALL

After arriving and having a smooth check in process I was actually impressed with the new bathroom in my room and the room overall was a nice size with a desk as well as a comfortable chair. Unfortunately when I arrived back after going out for a few hours I discovered my TV wasn’t working. I called reception and waited an hour before having to follow up. After the second follow up call they sent someone up to my room to try and get it working. He left before confirming it actually worked and I then needed to call him back after the TV reset itself. After he came back he said he wouldn’t be able to get it working but the manager would contact me. From this point on the manager gave prompt service but what annoyed me in addition to the faulty TV and the long wait for the tv to be looked at was I was told I would be upgraded rooms. Now I don’t expect an upgrade just a room with a TV that works for relaxing before sleep. When I got to the room it had an old bathroom, smaller room without the chair. Now don’t tell me you are upgrading me to just give me a room which was actually a downgrade. Overall if I didn’t have to move rooms and didn’t have the issues with the TV I would have been happy with my stay but the events that happened after the discovery of a faulty TV took away from the pleasant experience I was hoping for.

Dear Corey, Thank you for taking the time to tell us about your experience at the Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Saviour in a storm

Customer review rating 4.4/5

Martin Couples - 12/02/2020 Confirmed reviews ALL

Checked-in in the middle of a huge rain storm when train/other travel to Newcastle was cancelled/impossible. It was great to have a dry friendly welcome to two somewhat wet guests.

Dear Martin, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…
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