Mercure Sydney 4 stars

TripAdvisor rating 4.0/5 5,569 reviews
Mercure Sydney
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Room 1

Number of guests
Children's age

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Hotel extras

  • Walk to Central Station, Darling Harbour, Chinatown, ICC

  • 9 flexible meeting rooms

  • Dine in, Platform 818 and Eve's Bar

  • Indoor pool, sauna and gym

  • 517 rooms and suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • AIRPORT SYDNEY INTERNATIONALPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Mercure Sydney will be undertaking upgrades to our guest rooms commencing September 2019, these works will be carried out in stages to minimise disruption and noise associated work will be limited to Monday - Friday between the hours of 10:00am and 4:00pm

Hotel location

Mercure Sydney

818-820 George Street
New South Wales
2000
sydney
australia

Tel: +61292176666

Fax: (+61)2/92176888

Contact email

Check-in from 14h00

Check out up to 11h00

  • RAILWAY SQUARE :   RIGHT-DOORSTEP

  • GEORGE ST. :   ESTATE TRAINS CENTRAL STATION

  • By plane

    AIRPORT SYDNEY INTERNATIONAL At 7.1km / 4.41 miles - Shuttle paying

  • By boat

    CIRCULAR QUAY At 2.5km / 1.56 miles

  • By car

    BRADFIELD HIGHWAY At 5km / 3.13 miles

  • By car

    WESTERN DISTRIBUTOR At 2km / 1.25 miles

  • By train

    CENTRALSTATION At 0.6km / 0.37 miles

GPS :-33.883942, 151.20282

Our accommodations

Featuring 517 beautifully appointed guest rooms, Mercure Sydney provides a wide variety of room configurations, which include Superior, Privilege and Deluxe options. Each room is spacious and contemporary, providing the ideal setting for rest and relaxati on. Guests staying at this impressive Sydney hotel can enjoy a range of in-room facilities, including a flat screen LCD TV with pay-per-view, cable and WIFI Internet access, a work desk, air conditioning, a European pillow menu and a modern ensuite.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior City View 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Balcony City View Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 27
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Privilege Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Deluxe City View Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 34
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior City View 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Direct dial telephone

Standard Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Direct dial telephone

Our restaurants and bars

Platform 818

Type of cuisine: Thematic cuisine

Photo non contractuelle / Strictly non binding

Experience a modern take on classic Australian dishes made with locally sourced produce from railway towns along the NSW goods line. Featuring an all-Australian wine list and our carefully crafted signature highball cocktails.

EVE'S BAR

Photo non contractuelle / Strictly non binding

Dark accents give off a New York vibe, curated cocktails that will take you on a wonderful adventure from sitting beside James Bond to a Mexican Cantina and a tempting menu that is good for the soul.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 343

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Mercure Sydney

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

26,106 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,569 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.4/5

John Couples - 04/12/2019 Confirmed reviews ALL

excellent, room was clean and well presented, breakfast was good.

Dear John, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Comfortable bed, great location!

Customer review rating 4.4/5

Lynn Solo - 04/12/2019 Confirmed reviews ALL

Very functional place to stay, right in the middle of Sydney next to central station. The rooms are a little bit dated, but they are clean, spacious and the bed super comfortable (you even get to choose pillow types). The staff I interacted with where wonderful and seem happy to be at work!

Dear Lynn, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are currently undergoing an upgrade of our rooms and bathrooms that will see a marked improvement in our product. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

reasonable

Customer review rating 4.4/5

Hammond W. Business - 04/12/2019 Confirmed reviews ALL

good. tv remote control didn't work. no one asked me if all was well and I didn't have energy to say anything. Also I asked about a taxi at one point and got told to try wandering outside to find one when I really wanted to be pampered and have a taxi offered. also it would be really cool if someone had pointed out early in my stay where the tunnel entrance is. breakfast was good but I missed having hot porridge with cream which would have been good. I prefer a separate shower not one over a bath but not sure how to get that.

Dear Hammond, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive feedback from our Accor members. Thank you for sharing your experience with us. Our guest's experiences assist us in improving our service and our product. Your comments will be shared with our team. I hope to welcome you back on your next trip to Sydney. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

very good.

Customer review rating 4.4/5

Ken H. Business - 04/12/2019 Confirmed reviews ALL

very good, except computers were down when checking out.

Dear Ken, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Not good

Customer review rating 4.4/5

Fung C. N. Families - 04/12/2019 Confirmed reviews ALL

I checked in on 12/28 and we switched room from room 1035 and 1036 to a connected room 618 and 617 on 12/29. However, I left my ear phone (AirPod) on the bed and called for help on 12/29 night time. However, housekeeping cannot find it. I was very very sure where I put on the linen sheet of the bed. However, I reported a few times, but the reception said they did not find it.

Dear Fung Chun N., Thank you for taking the time to tell us about your experience at the Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have personally followed up with our Housekeeping team and our Linen company regarding your missing Airpods, and unfortunately, I am saddened to tell you that they have not been found. We hope you give us the opportunity to serve you better in future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Comfortable for short stay

Customer review rating 4.4/5

Chris Families - 04/12/2019 Confirmed reviews ALL

I stayed in a refurbished room which was very comfortable but very little storage space. Ok for short stay to live out of a suitcase. Air conditioning a little noisy. Restaurant food very good.

Dear Christine, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our ALL members. I am pleased you enjoyed our newly refurbished rooms and our restaurant Platform 818. I will share your comments with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Good stay

Customer review rating 4.4/5

Aileen Solo - 04/12/2019 Confirmed reviews ALL

Excellent customer service, efficient quick check in.. Especially grateful for the alert staff who see my look of distress when i saw the stairs at the front entry, he immediately assisted in lovely manner..

Dear Aileen, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our Accor members. I will share your comments with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Clean, comfortable, good location

Customer review rating 4.4/5

Leigh F. Business - 04/12/2019 Confirmed reviews ALL

I've stayed at Mercure Sydney a few times as it's very convenient for my place of work. The rooms are clean and comfortable. It would be good if there was a bit more lighting however as it does seem a bit dimly lit.

Dear Leigh, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive feedback from our ALL members. I have noted your comments regarding your colleagues upgrade on your last stay and will look after you on your next stay in an upgraded room type (subject to availability). Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Always a great stay at the Mercure

Customer review rating 4.4/5

Kerry Business - 03/12/2019 Confirmed reviews ALL

Bed so comfy, pillow Was one of the best I've had in a hotel and I travel heaps. Clean room, bathroom facities. Love stating at the Mercure.

Dear Kerry, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback regarding our beds and pillows. I will share your comments with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Great stay - lovely room

Customer review rating 4.4/5

David Business - 03/12/2019 Confirmed reviews ALL

A short stay (only one night). Was provided a privileged floor room. Nicely appointed, great service. Nice to have a genuine shower, rather than a shower over a bath.

Dear David, Firstly allow me to thank you for taking the time to share your feedback with us on your most recent stay at Mercure Sydney. As the Guest Experience Manager, I was delighted to receive your feedback and see that we are able to provide a memorable experience for you. At Mercure Sydney we take all our feedback seriously - rest assured I will be sharing your wonderful feedback with our team. If time permits, we would very much appreciate it if you could share your experience publicly on Tripadvisor. I have included the link below: https://www.tripadvisor.com.au/UserReview David, thank you again for your feedback and for your loyalty as an Accor Platinum member. I look forward to welcoming you back to Mercure Sydney in the near future. Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Reasonable

Customer review rating 4.4/5

Anna B. Couples - 03/12/2019 Confirmed reviews ALL

Room air conditioning not very cold, room was stuffy and hot

Dear Anna, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive feedback from our Accor members. Sorry to hear about the air conditioning issue, I will pass your feedback onto our Engineering team to evaluate and remedy. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Usual helpful friendly welcome

Customer review rating 4.4/5

Sarah W. Families - 03/12/2019 Confirmed reviews ALL

After initial confusion over room availability, the reception staff were extremely helpful in trying to find myself and son rooms. Unfortunately our preferred room was unavailable after being told on the phone that they would reserve it for us. All sorted in the end and we were only staying for 2 nights this time :) (though I now know the higher the story the less noise ! ) Level 6 was extremely noisy and led to very disturbed nights rest.

Dear Sarah, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive feedback from our Accor members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Brilliant Location

Customer review rating 4.4/5

Anonymous Families - 03/12/2019 Confirmed reviews ALL

Mercure Sydney is perfectly located, both to attractions & public transport. A thank you to management for organising a room with 2 beds for myself & my 14 year old & for the birthday treat which was sent to my room.

Dear Kim, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our guests and I am delighted to hear that the birthday treat for your son was appreciated. I will share your comments with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Mrs

Customer review rating 4.4/5

Sarah Families - 03/12/2019 Confirmed reviews ALL

Great service, good price and lovely clean room, would stay there again and have recommended already to friends

Dear Anthony, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our Accor members. I am delighted that you have already recommended us to your friends and family and will share your comments with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

I thoroughly enjoyed my say at the Mercure Sydney.

Customer review rating 4.4/5

Noel Solo - 03/12/2019 Confirmed reviews ALL

The rooms were very clean and well maintained. The bed was very comfortable enabling a good night's sleep. Most importantly the staff were all very friendly and efficient. Nothing was too much for them. The buffet breakfast was really nice and fresh with changes to some of the hot options on a daily basis.

Dear Noel, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I am delighted that you enjoyed all aspects of your stay and will share your comments with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Excellent experience & great location.

Customer review rating 4.4/5

Carolyn Couples - 03/12/2019 Confirmed reviews ALL

Friendly professional check in nothing a bother. Lovely room clean fresh comfortable bedding delicious breakfast. Very helpful concierge. Dinner at night very good lovely refurbished dinning room.

Dear Barry & Carolyn, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our Accor members. I am delighted to hear you enjoyed our restaurant Platform 818 and I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Very good

Customer review rating 4.4/5

Chandrasekar Business - 03/12/2019 Confirmed reviews ALL

Very nice and safe place.located in the center of sydney.

Dear Chandrasekar,, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Expect better value for money

Customer review rating 4.4/5

J C. Business - 03/12/2019 Confirmed reviews ALL

1. Was given only two complimentary bottled water on 1st day of stay out of my 7 days. This was becuz I’m an Accor member. Subsequent days, no complimentary bottled water provided. For a 4-star hotel, this is a shame. In SEA, hotels provide 2 bottled water each night of stay. It’s something not costly to keep customers satisfied. 2. Swimming pool is too small.

Dear Judy, Thank you for taking the time to tell us about your experience at the Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback will reviewed by our Management team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Just as expected

Customer review rating 4.4/5

Shane H. Couples - 03/12/2019 Confirmed reviews ALL

Having stayed previously on several occasions our stay was exactly as expected.

Dear Shane, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

as always our stay was excellent

Customer review rating 4.4/5

Ian Couples - 03/12/2019 Confirmed reviews ALL

The staff are all happy, friendly and helpful

Dear Ian, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our Accor members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…
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