Mercure Sydney 4 stars

Customer review rating (ALL Rating) 4.4/5 8,962 reviews

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818-820 George Street, New South Wales, 2000 SYDNEY, Australia

Description

Hotel extras

  • Walk to Central Station, Darling Harbour, Chinatown, ICC

  • 9 light filled event rooms.

  • Dine at Platform 818, Terrace on Two & Eve's Bar

  • Indoor pool, sauna and gym

  • 517 modern & stylish rooms and suites.

Our accommodation(s)

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Hotel location

Mercure Sydney

818-820 George Street, New South Wales
2000 SYDNEY
Australia

GPS:-33.883942, 151.20282

Telephone
Fax +61 2 9217 6888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Platform 818

Our award-winning restaurant and has a relaxed, rustic, yet chic environment. It's ideal for people looking for great times and new adventures. Experience a modern take on classic Australian dishes made with local ingredients & innovative dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  8,962 reviews

TripAdvisor Rating  4.0/5  5,874 reviews

Good hotel but cockroach in breakfast self-serve area not a good look

TripAdvisor rating 4.0/5

OzjohnBrisbane TripAdvisor review

This is a well-located property conveniently close to Sydney Central Station. I have stayed there several times in recent years and the room and breakfast standards have always been good. I particularly like the 6.30 am start for breakfast - seven days a week. Staff service was of a high standard although I note self-serve check-in has been introduced which, while not bothering me, may not be everyone's preference. However,during my recent stay at this property I was dismayed to see a cockroach on the floor of the self-serve breakfast area on one morning and one again the next morning near the coffee machine. I was also surprised to find a hole in the bottom of my bed sheet. These may be little issues in themselves but they could point to wider neglect of the property.

Customer review rating 2.0/5

Shailesh L. Business - Confirmed reviews ALL

the carpets on level 4 really need cleaning as you feel it as soon as you step off the lift. I led a contingent of 35 and received numeorus concerns regarding air quality .

Customer review rating 4.5/5

Kristine S. Business - Confirmed reviews ALL

travel for work. beds are comfortable, additional, firmer pillow in the cupboard was appreciated. Room was clean. do get lots of splashing from shower on the bathroom floor

Dear Kristine, Thank you for your positive feedback. We are pleased to hear that you appreciated the comfort of our beds and the cleanliness of your room. Your observation regarding the bathroom splashing will be noted for future considerations. Kind regards, Ben Murphy Portfolio General Manager Mercure Sydney and Ibis Sydney World Square

Customer review rating 1.0/5

Tim B. Business - Confirmed reviews ALL

Upon arrival, the room was unacceptably hot. Given the extreme temperature outdoors, I expected the room to be prepared and cooled prior to my check-in. This is a basic expectation for a hotel of this calibre. I immediately set the air conditioning to 17 degrees and left. Returning at 8:30 PM, the room temperature remained uncomfortably high, despite the AC running continuously. This suggests a significant mechanical issue with the cooling system. My attempt to cool down with a shower was further ruined by the discovery of pests in the bathroom. Disrupted Sleep and Ineffective Repair A technician attended to reset the air conditioner, but this failed to resolve the problem promptly. The room did not cool down to a comfortable level until approximately 4:00 AM, resulting in almost a full night of disrupted sleep due to the heat. Once it finally corrected, the unit overcompensated, resulting in uncomfortable cold air. Lack of Customer Empathy The handling of this issue by the Front Desk was equally unsatisfactory. When reporting the issues upon departure, the response—"Oh, we will get housekeeping and maintenance on it"—was dismissive. There was a noticeable absence of empathy or any attempt to genuinely address the significant inconvenience and discomfort I experienced as a paying customer. This was a horrible stay, and the combination of maintenance failures and poor service reflects very poorly on the hotel.

Customer review rating 1.5/5

David M. Business - Confirmed reviews ALL

The whole experience went downhill from the moment I walked in and had to self check in. From this perspective, there were hotel employees to assist, so why not have these people check you in. Further frustrating was the need to also self check out. I also had to wonder about the cleanliness after finding a large toe Nila in the floor of my room and in turn not sure the bedding had been changed.

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Other web-users rate our hotel

  • 4,995 reviews 9.7/10 Location
  • 5,792 reviews 7.2/10 Room
  • 5,004 reviews 8.6/10 Service
  • 76 reviews 6.9/10 WiFi
  • 2,527 reviews 5.5/10 Comfort
  • 2,450 reviews 6.6/10 Cleanliness
  • 1,843 reviews 8.3/10 Breakfast
  • 629 reviews 5.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.