Mercure Sydney 4 stars

Customer review rating (ALL Rating) 4.4/5 8,787 reviews

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818-820 George Street, New South Wales, 2000 SYDNEY, Australia

Description

Hotel extras

  • Walk to Central Station, Darling Harbour, Chinatown, ICC

  • 9 light filled event rooms.

  • Dine at Platform 818, Terrace on Two & Eve's Bar

  • Indoor pool, sauna and gym

  • 517 modern & stylish rooms and suites.

Our accommodation(s)

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Hotel location

Mercure Sydney

818-820 George Street, New South Wales
2000 SYDNEY
Australia

GPS:-33.883942, 151.20282

Telephone
Fax +61 2 9217 6888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Platform 818

Our award-winning restaurant and has a relaxed, rustic, yet chic environment. It's ideal for people looking for great times and new adventures. Experience a modern take on classic Australian dishes made with local ingredients & innovative dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  8,787 reviews

Customer review rating 4.5/5

Coen S. Families - Confirmed reviews ALL

Stayed 1 night and had a wonderful night room was spacious bathroom was clean and modern

Dear Coen, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our spacious accommodations and the cleanliness of our facilities. Kind regards, Ben Murphy Portfolio General Manager - Schwartz CBD Mercure Sydney and Ibis Sydney World Square

Customer review rating 5.0/5

Lisa C. Families - Confirmed reviews ALL

Fantastic location, beautiful clean rooms. Friendly staff, fabulous breakfast

Dear Lisa, Thank you for your kind words regarding our staff, location and breakfast offerings. We are pleased to know you enjoyed your stay with us. Kind regards, Ben Murphy Portfolio General Manager - Schwartz CBD Mercure Sydney and Ibis Sydney World Square

Customer review rating 5.0/5

Norm H. Couples - Confirmed reviews ALL

From arrival to departure, staff were extremely helpful. The pork-belly for a main did not need a knife, a fork would slice it with ease it was sooooo tender. The best I have ever eaten. The tiramisu for desert was almost as good as that in Firenze, but the presentation was better! We had a disabled room due to circumstance but it was comfortable and roomy. We would recommend the hotel without any reservations and would love to stay again.

Dear Norm, Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed our service, culinary offerings and the comfort of your accommodations. It is always gratifying to receive such positive feedback and we appreciate your recommendation. We look forward to welcoming you back in the future. Kind regards, Ben Murphy Portfolio General Manager - Schwartz CBD Mercure Sydney and Ibis Sydney World Square

Customer review rating 3.0/5

Yinghua W. Families - Confirmed reviews ALL

The air conditioning is too loud. The light and air conditioning were suddenly turned on automatically in the midnight. Awful experience.

Dear Yinghua, Thank you for your feedback regarding the air conditioning. I apologize for any discomfort experienced during your stay and I appreciate your insights. Kind regards, Ben Murphy Portfolio General Manager - Schwartz CBD Mercure Sydney and Ibis Sydney World Square

Customer review rating 4.5/5

Karen C. Friends - Confirmed reviews ALL

Conveniently located near Central station. Very non descriptive entrance but interesting that there is no ramp to enter/ exit. Fine for someone physically fit and able to carry bags and navigate the stairs but I could only imagine how difficult it would be for those not so able. Rooms well equipped and comfortable but hallway and door frames looked like they needed a paintwork refresh. Breakfast options great but charged for 4 coffees rather than 2 on room charge. When I spoke to a concierge later ( as we had left our bags in storage the next day as we were going on a tour) he looked at the charges and reimbursed the full amount.

Dear Karen, Thank you for your positive feedback regarding your stay with us. We appreciate your comments about our convenient location and comfortable rooms. Your observations about the entrance accessibility and hallway maintenance have been noted. We are glad our concierge was able to assist you with the billing issue promptly. Your insights are invaluable as we strive to enhance the guest experience. Kind regards, Ben Murphy Portfolio General Manager - Schwartz CBD Mercure Sydney and Ibis Sydney World Square

Other web-users rate our hotel

  • 4,917 reviews 9.7/10 Location
  • 5,581 reviews 7.3/10 Room
  • 4,903 reviews 8.6/10 Service
  • 71 reviews 6.1/10 WiFi
  • 2,448 reviews 5.7/10 Comfort
  • 2,363 reviews 6.9/10 Cleanliness
  • 1,896 reviews 8.5/10 Breakfast
  • 1,308 reviews 4.9/10 Amenities

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