Mercure Sydney 4 stars

Customer review rating (ALL Rating) 4.3/5 4,199 reviews

Hotel extras

  • Walk to Central Station, Darling Harbour, Chinatown, ICC

  • 9 flexible meeting rooms

  • Dine in, Platform 818 and Eve's Bar

  • Indoor pool, sauna and gym

  • 517 rooms and suites fully renovated in 2020

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Featuring 517 beautifully appointed guest rooms and with a wide variety of room configurations including family rooms and suites, Mercure Sydney has something for every traveller. Each room is spacious and modern, providing the ideal setting for rest and relaxation. Guests staying at this impressive Sydney hotel can enjoy a range of in-room facilities, including Smart TV with streaming capabilities, WiFi and cable internet, work desk, air conditioning, bedside USB and updated ensuite with rain shower.

Hotel location

Mercure Sydney

818-820 George Street, New South Wales
2000 SYDNEY
Australia

GPS:-33.883942, 151.20282

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Platform 818

Dining service is available at Eve's Bar and/or Room Service.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,199 reviews

TripAdvisor Rating  4.0/5  5,749 reviews

well located

Customer review rating 4.0/5

Xx Couples - Confirmed reviews ALL

short and sweet thanks

Dear Guest, Thank you for taking the time to share your experience. We are glad that you enjoyed your short stay with us, as well as our loctaion. We hope to see you again very soon. Kind regards, Amanda Bronks Guest Experience and Administrative Executive Mercure Sydney

Great hotel

Customer review rating 5.0/5

Leonie Couples - Confirmed reviews ALL

Loved our stay there. Great happy, friendly .helpful staff. Close to transport .

Dear Leonie, Thank you for taking the time to share your experience. We are glad that you enjoyed your stay, our location and the wonderful service provided by our Team. We hope to see you again very soon. Kind regards, Amanda Bronks Guest Experience and Administrative Executive Mercure Sydney

Customer review rating 4.0/5

Lynne Friends - Confirmed reviews ALL

The front of house staff were all excellent and very helpful with all our requests.

Dear Lynne, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback, especially when it highlights how helpful our Team strive to be. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Amanda Bronks Guest Experience and Administrative Executive Mercure Sydney

Dissatisfied with the whole stay

Customer review rating 1.5/5

Anonymous Friends - Confirmed reviews ALL

Have stayed here a number of times before & was happy with stay. Check in was very slow Housekeeping was poor & number of things not done in room & Air conditioning not able to turn it off very slow response Breakfast very disappointing run out of a number of things staff responds sorry but we don’t have any left this happened two days in a row.

Dear Guest Thank you for taking the time to tell us about your stay at Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to apologies for this At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are reviewing each aspect of your feedback so we can take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your feedback and hope to welcome you back one day. Kind regards, Amanda Bronks Guest Experience and Administrative Executive Mercure Sydney

Good stay

Customer review rating 4.0/5

J. Families - Confirmed reviews ALL

Excellent Check is rather slow

Dear J., Thank you for taking the time to share your experience. I was delighted to learn you enjoyed an excellent stay with us and appreciate your constructive feedback regarding check in. We hope to see you again very soon. Kind regards, Amanda Bronks Guest Experience and Administrative Executive Mercure Sydney

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Other web-users rate our hotel

  • 1,886 reviews 9.6/10 Location
  • 2,768 reviews 7/10 Room
  • 2,482 reviews 7.9/10 Service
  • 37 reviews 6.7/10 WiFi
  • 1,264 reviews 5.7/10 Cleanliness
  • 1,101 reviews 5.3/10 Comfort
  • 817 reviews 8.3/10 Breakfast
  • 635 reviews 4.6/10 Amenities

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