Have stayed here many times and again came through even in these uncertain times. Brilliant location with buses at thefront door or a short walk via the subway underpass to Central station and Chalmers street for the trams to Randwick or the Quay Thr staff are masked up and doing the right thing as we were. The Platform 818 meal with truffle was brilliant You can expect breakfast in a box in your room but there is no way around the magnificent buffet generally provided given these times. We had a beautiful room provided and we will be back.

We have stayed at the Mercure on several occasions and it is always good but this stay was beyond great. The staff went over and above to make our stay special in these unusual times. Everyone from the reception to the bar were extremely professional with their safe practices. Lovely room, great location. We will be back.

Clean and tidy and very central. Love the fact there is no bath to step into to have a shower. Enjoying the renovated rooms. Bed and sheets are great. Will be great when there are more options for the meals. Only minus is that the TV faces the bed - I like to watch sitting up, not from bed.

My wife & I stayed for 2 nights for a business trip. Whenever in Sydney for business I tend to stay at the Mercure Sydney as it is in an excellent location being close to the airport or has secure parking if I elect to drive. The staff are excellent & nothing is a problem.

First hotel stay since, well, you know what. The rooms were newly renovated and had everything that was needed. Most importantly, the staff were wonderful, as has been our experience previously, but with the recent shutdowns, there seemed to be that bit more. A lovely time. Thank you.

My husband and I had an eight night stay at Mercure Central recently while I had surgery in Sydney. The hotel was not busy because of the virus. We booked a premium room as we were staying for a longer time. The noise from the room above was awful, banging etc and at one stage so loud and awful it forced the opening of the return air and airconditioning pipes open! The room was not as clean as it could have been, dirty greasy footprints on the tiles and even eight nights later it was still there, as was the chewing gum (?) or whatever it was on the carpet. A pity as we love this hotel and will stay here again because of the friendly staff and the convenience of location.

We arrived at the Mercure Sydney three days after the city had been put into lockdown due to COVID-19. Unfortunately we could not use any of the restaurants or facilities outside of our room, but we'd booked a very spacious corner room with a nice view and made good use of that. It was a stressful time for the entire community, particularly staff in hospitality. Adam, a member of the concierge team, went out of his way to check our flight home was still operating, and make sure our transfer from hotel to airport took place. In fact, all the staff with whom we interacted - from a safe distance of course! - were friendly and efficient. This made a huge difference. We also appreciated the hotel revamping its room service menu, deleting the delivery charge and making the menu more appealing for guests who had no option than to be inside their rooms. A round of complimentary drinks and snacks also made us feel 'wanted'. Prior to our stay at the Mercure we'd spent three nights at a hotel close to the international cruise terminal. (Originally we were to board a cruise ship.) This hotel was almost twice the price of the Mercure. Sure, the view there was magnificent, but staff were nowhere as helpful as the Mercure Sydney. Some times a five star hotel does not offer a five star experience. We much preferred the Mercure.

Great hotel in a good central location. Friendly, professional staff. Great restaurant.

Pleasant experience

I stayed at the Mercure Sydney when I had exams. I was blown away by the kindness of every staff member I had interaction with. Thank you for accommodating a later check out so I had extra time to study, thank you for the room upgrade so I had a desk to study from and Thank you for the Study Care Pack. I can't wait for my next visit, hopefully for pleasure and not business :)

I want to thank you for allowing us to stay since we had just got off a international flight during the coronaviris pandemic and it was in the middle of the night.

On this occasion it was a little bit eerie. Normally hotel is packed but this time understandably it wasn't as the Covid 19 was upsetting things!

It all worked seamlessly including recognising that I am an Accor Plus member. Room was well presented and dinner in the restaurant excellent

Fabulous central location, close to railway station, paddy’s market, China town etc. Great reception staff, very helpful & friendly concierge. Restaurant staff & food wonderful, thoroughly enjoyed our meals. Will definitely stay again when in Sydney.

Very friendly and helpful. Only one complaint is there was never enough essentials to make a hot drink, more often than not we had to ask the consierge to get us some.