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Mercure Sydney 4 stars

Customer review rating 4.4/5 27,639 reviews
Mercure Sydney
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Hotel extras

  • Walk to Central Station, Darling Harbour, Chinatown, ICC

  • 9 flexible meeting rooms

  • Dine in, Platform 818 and Eve's Bar

  • Indoor pool, sauna and gym

  • 517 rooms and suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • AIRPORT SYDNEY INTERNATIONALPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Mercure Sydney is undertaking upgrades to our guest rooms and swimming pool. These works are done in stages to minimize disruption and noise-associated work will be limited to 10:00am and 4:00pm, Monday - Friday. More info at www.mercuresydney.com.au

Hotel location

Mercure Sydney

818-820 George Street
New South Wales
2000
sydney
australia

Tel: +61292176666

Fax: (+61)2/92176888

Contact email

Check-in from 14h00

Check out up to 11h00

  • RAILWAY SQUARE :  RIGHT-DOORSTEP

  • GEORGE ST. :  ESTATE TRAINS CENTRAL STATION

  • CENTRAL STATION :  RANDWICK LIGHT R CENTRAL CHALMERS STREET

  • By plane

    AIRPORT SYDNEY INTERNATIONAL At 7.1km / 4.41 miles - Shuttle paying

  • By boat

    CIRCULAR QUAY At 2.5km / 1.56 miles

  • By car

    BRADFIELD HIGHWAY At 5km / 3.13 miles

  • By car

    WESTERN DISTRIBUTOR At 2km / 1.25 miles

  • By train

    CENTRALSTATION At 0.6km / 0.37 miles

GPS :-33.883942, 151.20282

Our accommodations

Featuring 517 beautifully appointed guest rooms, Mercure Sydney provides a wide variety of room configurations, which include Superior, Privilege and Deluxe options. Each room is spacious and contemporary, providing the ideal setting for rest and relaxati on. Guests staying at this impressive Sydney hotel can enjoy a range of in-room facilities, including a flat screen LCD TV with pay-per-view, cable and WIFI Internet access, a work desk, air conditioning, a European pillow menu and a modern ensuite.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 27m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior City View 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 27m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Balcony City View Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 27m²
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Privilege Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 27m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Deluxe City View Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 34m²
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior City View 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Direct dial telephone

Standard Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 27m²
  • Wireless internet in your room
  • High speed internet
  • Direct dial telephone

Our restaurants and bars

PLATFORM 818

Type of cuisine: Thematic cuisine

Experience a modern take on classic Australian dishes made with locally sourced produce from railway towns along the NSW goods line. Featuring an all-Australian wine list and our carefully crafted signature highball cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EVE'S BAR

Photo non contractuelle / Strictly non binding

Dark accents give off a New York vibe, curated cocktails that will take you on a wonderful adventure from sitting beside James Bond to a Mexican Cantina and a tempting menu that is good for the soul.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 343 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Mercure Sydney

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

27,639 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,653 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

good

Customer review rating 4.4/5

Philip Couples - 19/03/2020 Confirmed reviews ALL

pleasant

Dear Philip, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive both positive and constructive feedback. I will share your comments with our Housekeeping team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Kind regards, Daniel Barnard General Manager Mercure Sydney

Fabulous

Customer review rating 4.4/5

Anonymous Business - 18/03/2020 Confirmed reviews ALL

Clean and comfortable. Friendly and helpful staff. Fabulous food. Very convenient location.

Dear Annemarie, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our Classic Accor Live Limitless members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…
Customer review rating 4.4/5

Anonymous Couples - 18/03/2020 Confirmed reviews ALL

Just an overnight after a flight

Dear Lee, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our Silver Accor Live Limitless members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Comfortable stay

Customer review rating 4.4/5

Sarah Business - 18/03/2020 Confirmed reviews ALL

Three night business trip using a Groupon voucher I rang on Wednesday morning at 7:15am because I had been woken by the power tools upstairs. The reception was apologetic but rang me back at 7:30 to say that she had told them not to use tools until 10am. I had just fallen asleep and was woken up again. The drilling started again at 8am so I gave up trying to sleep and went for breakfast. When I mentioned this to the A.manager he didn't even make eye contact and apologised while printing out my invoice and charging me for the dinner I had on Sunday night. I felt that this was poorly handled. I am a lecturer at The Hotel School Sydney and we teach our students that eye contact and a sincere apology is one of the best ways to address a complaint.

Great stay

Customer review rating 4.4/5

Shayley Couples - 18/03/2020 Confirmed reviews ALL

We enjoyed our time away and staying at the Mercure. The only downside was the pool area was under renovation and I booked this particular Accor hotel for its ammenities. It would have been nice to know before booking.

Dear Shayley, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive both positive and constructive feedback. Our new hotel upgrades is updated on our website to ensure guests are aware prior to booking. I apologise you were not aware of this. Thank you again for sharing your experience, and we hope to see you again soon so you can experience our new look. Kind regards, Daniel Barnard General Manager Mercure Sydney

Excellent all round

Customer review rating 4.4/5

Jo… Solo - 18/03/2020 Confirmed reviews ALL

Excellent motel, location, staff professionalism, everything.

Dear Joanne, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Daniel Barnard General Manager Mercure Sydney

Good stay

Customer review rating 4.4/5

Alec E. Solo - 18/03/2020 Confirmed reviews ALL

Once again, a very good stay.

Dear Alec, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our Classic Accor Live Limitless members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Fond Memories

Customer review rating 4.4/5

Me C. T. Couples - 18/03/2020 Confirmed reviews ALL

Well located within walking distance of train station. Plenty amenities close by. Staff friendly with excellent customer service. Buffet breakfast was probably the best presentation I’ve seen in AccorHotels. The new restaurant & the food is terrific. Yes there is Reno’s going on but we will definitely return.

Dear Christopher, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Daniel Barnard General Manager Mercure Sydney

Stay

Customer review rating 4.4/5

Saif U. Families - 18/03/2020 Confirmed reviews ALL

It was good. breakfast was awesome. The only problem was that the bathroom amneties were not refilled properly. For example the lotion was not refilled for 2 days and one day bath liquid was not given. apart from that overall experience was good. room service food was good.

Dear Saif, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive both positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Kind regards, Daniel Barnard General Manager Mercure Sydney

Okay

Customer review rating 4.4/5

Anonymous Couples - 18/03/2020 Confirmed reviews ALL

Renovation works were disruptive. Dinner service was disorganised and food was poor.

Dear Aashell, Thank you for taking the time to tell us about your experience at the Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback as a Classic Accor Live Limitless member is very important to us. Please rest assured that I have shared your comments with our Management team, who will review them accordingly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Well located and comfortable stay in the heart of Sydney.

Customer review rating 4.4/5

Anonymous Business - 17/03/2020 Confirmed reviews ALL

I stayed overnight for a business meeting. The room was quiet and clean. Was happy with my stay with you. Cheers

Dear Steven, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our Classic Accor Live Limitless members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Always know what to expect at the Mercure

Customer review rating 4.4/5

Kathy W. Couples - 17/03/2020 Confirmed reviews ALL

Our room was clean and our stay was very good. The front desk waived the parking fee due to the noise of renovations waking us up which was nice. I will be back as I have stayed many times. Thank you

Dear Kathleen, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive and constructive feedback from our Classic Accor Live Limitless members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Staff were pleasant and helpful

Customer review rating 4.4/5

Dale S. Business - 17/03/2020 Confirmed reviews ALL

Very enjoyable stay.

Dear Dale, Thank you for taking the time to share your experience. It is always a pleasure to receive positive feedback. We hope to welcome you back to our hotel very soon! Kind regards, Daniel Barnard General Manager Mercure Sydney

Good stay, apart from bathroom!

Customer review rating 4.4/5

Louis C. Couples - 17/03/2020 Confirmed reviews ALL

Everything was okay. Room was good, apart from the bathroom not being up to a good standard. Little pricey but not upset.

Dear Louis, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive and constructive feedback. We are in the process of undertaking upgrades to our rooms, bathrooms and leisure facilities. Much needed works for our 20-year-old building. This refurbishment program will result in a new and refreshed look for the Mercure Sydney. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Poor

Customer review rating 4.4/5

Scott B. Business - 17/03/2020 Confirmed reviews ALL

Room smelled awful on arrival. I diplomatically alerted staff to this and volunteered to go to local shops to purchase a scented candle. Staff advised me they’d go up and ‘spray the room’ Retire with candle room still smelled terrible. Lit candle. Went to Lobby for dinner- all venues closed. Would’ve been able to get dinner if had not gone for candle. Asked local staff about room service, was advised I’d get better meal selection at Macdonald’s or KFC across the road. Day two: room still smelled terrible. Gave up on requesting help. Left the hotel early due to state wide covid scare. Not likely to stay again. Front desk staff were polite but no whole team approach up guest services.

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, your feedback as a Classic Accor Live Limitless member is very important to us. I have shared your comments with our Management team, which will be reviewed accordingly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Another great family stay

Customer review rating 4.4/5

Karina R. Families - 17/03/2020 Confirmed reviews ALL

From start to finish the stay was great as always

Dear Karina, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Daniel Barnard General Manager Mercure Sydney

Great location and service

Customer review rating 4.4/5

Claudia Families - 17/03/2020 Confirmed reviews ALL

My family had an enjoyable weekend at Mercure Sydney. The staff were courteous and professional. The buffet breakfast was excellent and the location is perfect for accessing Sydney City and all it has to offer.

Dear Claudia, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Daniel Barnard General Manager Mercure Sydney

GREAT STAFF, GREAT EXPERIENCE

Customer review rating 4.4/5

David V. Solo - 16/03/2020 Confirmed reviews ALL

VERY PLAESANT

Dear David, Firstly allow me to thank you for taking the time to share your feedback with us on your most recent stay at Mercure Sydney. As the Guest Experience Manager, I was delighted to receive your feedback and see that we are able to provide a memorable experience for you. At Mercure Sydney we take all our feedback seriously - rest assured I will be sharing your wonderful feedback with our team. If time permits, we would very much appreciate it if you could share your experience publicly on Tripadvisor. I have included the link below: https://www.tripadvisor.com.au/UserReview David, thank you again for your feedback and for your loyalty as a Classic Accor Live Limitless member. I look forward to welcoming you back to Mercure Sydney in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Well located

Customer review rating 4.4/5

Mufidah M. Families - 16/03/2020 Confirmed reviews ALL

We are happy to stay there.

Dear Mufidah, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive both positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Kind regards, Daniel Barnard General Manager Mercure Sydney

Good stay marred by a faulty door lock

Customer review rating 4.4/5

Ross Families - 16/03/2020 Confirmed reviews ALL

My family and I stayed 2 nights - excellent except for a faulty door lock which did NOT work properly from a Saturday check-in until the check-out on Monday. The staff attempted various responses - re-issuing cards, changed cards, changed the battery in the lock but none of these worked reliably meaning repeated trips back to reception to gain entry to the room (1311). This was really a case of number 13 being unlucky (not my usual superstition).

Dear Ross, Thank you for taking the time to tell us about your experience at the Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…
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