Mercure Sydney 4 stars

My husband and I had an eight night stay at Mercure Central recently while I had surgery in Sydney. The hotel was not busy because of the virus. We booked a premium room as we were staying for a longer time. The noise from the room above was awful, banging etc and at one stage so loud and awful it forced the opening of the return air and airconditioning pipes open! The room was not as clean as it could have been, dirty greasy footprints on the tiles and even eight nights later it was still there, as was the chewing gum (?) or whatever it was on the carpet. A pity as we love this hotel and will stay here again because of the friendly staff and the convenience of location.

We arrived at the Mercure Sydney three days after the city had been put into lockdown due to COVID-19. Unfortunately we could not use any of the restaurants or facilities outside of our room, but we'd booked a very spacious corner room with a nice view and made good use of that. It was a stressful time for the entire community, particularly staff in hospitality. Adam, a member of the concierge team, went out of his way to check our flight home was still operating, and make sure our transfer from hotel to airport took place. In fact, all the staff with whom we interacted - from a safe distance of course! - were friendly and efficient. This made a huge difference. We also appreciated the hotel revamping its room service menu, deleting the delivery charge and making the menu more appealing for guests who had no option than to be inside their rooms. A round of complimentary drinks and snacks also made us feel 'wanted'. Prior to our stay at the Mercure we'd spent three nights at a hotel close to the international cruise terminal. (Originally we were to board a cruise ship.) This hotel was almost twice the price of the Mercure. Sure, the view there was magnificent, but staff were nowhere as helpful as the Mercure Sydney. Some times a five star hotel does not offer a five star experience. We much preferred the Mercure.

Great hotel in a good central location. Friendly, professional staff. Great restaurant.

Pleasant experience

I stayed at the Mercure Sydney when I had exams. I was blown away by the kindness of every staff member I had interaction with. Thank you for accommodating a later check out so I had extra time to study, thank you for the room upgrade so I had a desk to study from and Thank you for the Study Care Pack. I can't wait for my next visit, hopefully for pleasure and not business :)

I want to thank you for allowing us to stay since we had just got off a international flight during the coronaviris pandemic and it was in the middle of the night.

On this occasion it was a little bit eerie. Normally hotel is packed but this time understandably it wasn't as the Covid 19 was upsetting things!

It all worked seamlessly including recognising that I am an Accor Plus member. Room was well presented and dinner in the restaurant excellent

Fabulous central location, close to railway station, paddy’s market, China town etc. Great reception staff, very helpful & friendly concierge. Restaurant staff & food wonderful, thoroughly enjoyed our meals. Will definitely stay again when in Sydney.

Very friendly and helpful. Only one complaint is there was never enough essentials to make a hot drink, more often than not we had to ask the consierge to get us some.

As the Hotel was experiencing restriction on restaurant etc re the CoVid19 it was amazing. The Staff tried their best to comply with the health restrictions and while it eliminated the dinning experience it was still very good. I would have imposed restrictions in the lifts with staff supervision, this happened one day to the garage area only. I did have a problem re security, after the mini bar was checked my room was left unlocked, and the fridge door open. Not good.

Unfortunatly the construction down stairs was loud in the mornings its time you got rid of the baths and put in just walkin showers it makes it dangerous for older clients

My husband and I stayed for one night only at Mercure Central. Staff were most helpful and friendly. Due to the restaurant being closed we ordered In Room Dinner. Both meals were excellent and were delivered in a timely manner. Room was excellent and clean, bed comfortable allowing a good nights sleep. This hotel is very convenient to transport and all amenities Sydney has to offer.

Thanks for the refund of the sale price. The compulsory quarantine for incoming travellers happened when I was in transit and made visiting impossible if course. Glad I booked direct, hearing people having all sorts of trouble with booking.com and the like. We’ll be back!

We are elderly passengers on Country Trains. Your service & location are very satisfactory for us.