Novotel Sydney Darling Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,914 reviews

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Novotel Sydney Darling Square - Image 1
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17 Little Pier Street, 2000 DARLING HARBOUR, Australia

Description

Hotel extras

  • Stroll to ICC, TikTok Entertainment Centre, Chinatown, Darling Harbour and much more.

  • Enjoy craft beers and bespoke wines at Pumphouse Bar & Restaurant.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Lap Pool & Gymnasium.

  • Complimentary Wi-Fi for ALL!

Our accommodation(s)

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Room 1

Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

GPS:-33.87747, 151.202709

Telephone
Fax +61 2 8217 4085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PUMPHOUSE RESTAURANT and BAR

Located at the heart of Darling Square, Pumphouse Bar and Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,914 reviews

Customer review rating 1.0/5

Brendan P. Couples - Confirmed reviews ALL

Dear Brendan, It is disheartening to learn that we fell short of your expectations. We appreciate the time you took to share your experience at Novotel Sydney Darling Square. We regret that your stay did not meet your expectations. Our team strives to maintain a comfortable environment and deliver attentive service, so it is disappointing to hear that the standards in the room and amenities did not reflect our commitment. Your comments about the cleanliness, bathroom provisions, and in-room facilities are certainly noted, and while our team is available around the clock to assist, we understand how late arrivals can make it difficult to reach out. The feedback concerning connectivity is also important to us, especially given our focus on providing reliable internet access for our guests. Your observations on these points are sincerely valued as we aim to offer a consistently welcoming environment close to all that Sydney has to offer. We appreciate the feedback and use it to improve our service. With kind regards, Matthew Hill General Manager

Customer review rating 4.0/5

Patricia K. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Mckinnon J. Business - Confirmed reviews ALL

Dear J., Thank you for your kind words. We are thrilled that our team at reception and the bar made a great impression on your work trip. Our staff always strive to provide guests with a welcoming and efficient experience. It is lovely to hear you found your room comfortable and enjoyed the tranquil outlook over the Chinese Gardens. The views from some of our rooms are truly special and offer a peaceful retreat in the heart of the city. We are pleased you found our location convenient and perfect for getting to Darling Harbour with ease. Our buffet breakfast at Pier Street Grill is prepared each morning to set the right tone for our guests’ day, so we are glad you appreciated the morning meal. We wish you a pleasant day ahead and hope to see you again soon. Best wishes, Matthew Hill General Manager

Customer review rating 1.5/5

Graves L. Business - Confirmed reviews ALL

Dear L., Thank you for your honest feedback, rest assured it will be used to improve our service. We sincerely apologize that your experience fell short in several areas during your stay at Novotel Sydney Darling Square. We are sorry for the inconvenience caused by not being able to fully enjoy the in-room amenities and by the efforts needed to address the issue. Our team aims to provide timely solutions when challenges arise and it is disappointing to hear that your expectations for service responsiveness were not met. Additionally, we regret that the options available for alternatives were not satisfactory. Your comments about the accommodation, breakfast, and overall team service are important to us and we will take them into consideration, as we are constantly striving to provide a positive experience for every guest staying at our hotel in Darling Harbour. We hope you’ll consider us for your next stay in Sydney to see how we implemented your feedback. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Kate S. Business - Confirmed reviews ALL

Dear Kate, Thank you for taking the time to share your wonderful feedback following your stay with us. We are delighted to hear that you enjoyed your room, our convenient location, and, most importantly, the service provided by our team. Receiving a perfect score and a 10/10 recommendation means a great deal to us and is a wonderful encouragement for the entire team. It was also lovely to know that you enjoyed your experience as an ALL Accor member. We truly appreciate your loyalty and are pleased that we could make your stay a memorable one. We look forward to welcoming you back in the future. Kind Regards, Matthew Hill General Manager

Other web-users rate our hotel

  • 1,592 reviews 9.5/10 Location
  • 1,610 reviews 7.6/10 Room
  • 1,565 reviews 8.1/10 Service
  • 32 reviews 4/10 WiFi
  • 657 reviews 7.9/10 Cleanliness
  • 518 reviews 7.2/10 Breakfast
  • 318 reviews 8.3/10 Vibe
  • 48 reviews 3.3/10 Wellness Area

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