Novotel Sydney Darling Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,899 reviews

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Novotel Sydney Darling Square - Image 1
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17 Little Pier Street, 2000 DARLING HARBOUR, Australia

Description

Hotel extras

  • 24-hour reception, and free Wi-Fi.

  • Wide choice of beverages and à la carte dining available.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Pool & Gymnasium.

  • Close to ICC Sydney and public transportation.

Our accommodation(s)

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Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

GPS:-33.87747, 151.202709

Telephone
Fax +61 2 8217 4085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PUMPHOUSE RESTAURANT & BAR

Located at the heart of Darling Square, Pumphouse Bar & Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,899 reviews

TripAdvisor Rating  4.0/5  507 reviews

Certificate of excellence 2023

Good location

Customer review rating 3.5/5

Bob A. Business - Confirmed reviews ALL

Ther Novotel Sydney Darling Square is in a very good location, close to Darling Harbour, the Hay Street Markets, Chinatown and the light rail connection. This makes it a great base to see the Sydney CBD. I was disappointed there was no complimentary drinking water and found the system of having to Chrome cast to the TV form your phone to watch streaming TV difficult as I don't use that system at home. The corner room was practical but access wasn't convenient. I would recommend the hotel on the strength of its location.

Dear Robert A., I very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. It is always a pleasure to receive feedback. I have taken on board your comments in regards to the chrome casting and breakfast offering and will be sure to look at addressing these areas of concern. Thank you again for sharing your experience, and I hope we will have the opportunity to welcome you back again in the future. Regards, Andrew H, General Manager.

Well located

Customer review rating 3.0/5

Dbell Friends - Confirmed reviews ALL

Great location, very expensive. Breakfast was cold and unappetising

Dear Dianne B., Thank you for taking the time to tell us about your experience at the Novotel Sydney Darling Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; I have taken on board your feedback in regards to breakfast and will be sure to follow this up with the Chef and that we take appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and hope that you will give us the opportunity to better serve you in the near future. Regards, Andrew H, General Manager.

Excellent location,

Customer review rating 5.0/5

John T. Couples - Confirmed reviews ALL

Great place to stay, nice clean modern rooms.

Dear John T., I very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew H, General Manager.

Dirty rooms

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Rooms not cleaned properly - empty plastic bottles under the bed, hadnt been properly cleaned under there for months based on amount of dirt

Dear Hugo R., Thank you for taking the time to tell us about your experience at the Novotel Sydney Darling Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on your feedback in regards to cleaning under the beds and have asked the Housekeeping Manager to make sure this is checked on a daily basis. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I appreciate your sharing your concerns, and hope this will not discourage you from choosing Novotel Hotels again in the future. Regards, Andrew H, General Manager.

Well located, clean and modern

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Room was modern and clean. Location of hotel was in the heart of darling harbour and close to everything we needed to be near.

Dear Martina K., I very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew H, General Manager.

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Other web-users rate our hotel

  • 1,671 reviews 9.5/10 Location
  • 1,671 reviews 7.7/10 Room
  • 1,671 reviews 8.2/10 Service
  • 41 reviews 6.1/10 WiFi
  • 725 reviews 7.9/10 Cleanliness
  • 464 reviews 7/10 Breakfast
  • 338 reviews 8.9/10 Vibe
  • 8 reviews 9.2/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.