Novotel Sydney Darling Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,912 reviews

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Novotel Sydney Darling Square - Image 1
Novotel Sydney Darling Square - Image 2
Novotel Sydney Darling Square - Image 3
Novotel Sydney Darling Square - Image 4
17 Little Pier Street, 2000 DARLING HARBOUR, Australia

Description

Hotel extras

  • Stroll to ICC, TikTok Entertainment Centre, Chinatown, Darling Harbour and much more.

  • Enjoy craft beers and bespoke wines at Pumphouse Bar & Restaurant.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Lap Pool & Gymnasium.

  • Complimentary Wi-Fi for ALL!

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM, 2 Single Size Beds

Photo out of - SUPERIOR ROOM, 2 Single Size Beds

The Superior Twin Room includes 2 single beds- en suite with rain shower option-flat-screen TV and air conditioning. There will be a surcharge of $60 for the third person staying in the same room (day bed only).

  • Views:

    City View or Park view

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View or Park view
See availabilities

Deluxe Room includes a King bed-en suite with rain shower option-Smart TV with access to online streaming services and air conditioning. View over Sydney s Chinese Gardens and extras such as complimentary wifi and luxury amenities.

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Executive Room includes a King bed with view over Sydney's Chinese Gardens - en suite with rain shower option and Smart TV with access to online streaming services.

  • Views:

    Garden View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

GPS:-33.87747, 151.202709

Telephone
Fax +61 2 8217 4085
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 230 rooms
  • 3 rooms for people with reduced mobility
  • 12 connecting rooms
  • 230 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • French
  • Indonesian
  • Italian
  • Thai
  • Turkish
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Family

Services for children

  • Board games available

Well-being

Heated indoor lap pool

  • Covered
  • On site

Fitness Centre

  • On site
  • Near the property
  • Outdoor parking
  • Public

  • Parking pricing: 24.85 € 40 AUD Per day

PUMPHOUSE RESTAURANT and BAR

Photo out of - PUMPHOUSE RESTAURANT and BAR

Located at the heart of Darling Square, Pumphouse Bar and Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Cooking style
International
Capacity
248
Accessibility
Accessible service
17 Little Pier Street, 2000 Darling Harbour, Australia
Telephone +61 2 8217 4100
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Located at the heart of Darling Square, Pumphouse Bar and Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Ps Wine is a wine bar situated in the heart of Darling Square. Our signature small plate menus boasts flavors from the Mediterranean and Levant, with a rotating list of old and new world wine varietals and house cocktail creations.

Start your day with a delicious breakfast crafted from fresh, locally sourced ingredients. Enjoy a range of hot and cold selections.

Take a swim or a dip in our temperature controlled indoor lap pool and relax with views of Darling Square and the Chinese Gardens.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,912 reviews

Customer review rating 1.5/5

Pim P. Friends - Confirmed reviews ALL

Dear Pim, Thank you for your honest feedback. We are delighted that you found our location convenient and your rooms comfortable, and that our team was able to assist you so helpfully over the phone before and after your booking. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Your arrival experience fell short of the standard we aim to deliver, and we regret that you encountered delays during check-in. We recognise that the level of staffing and the visible support from management on the day did not reflect the quality of service you deserved. Our reception team works hard to welcome every guest warmly, and we are sorry that the circumstances that afternoon made their job more difficult than it should have been. We also note your comments regarding room readiness and will be sharing them with our housekeeping team to ensure our daily procedures remain thorough. Nonetheless, it is encouraging to read that your interactions with the team improved the following day. We are glad their genuine care came through once the initial rush had settled. We appreciate the feedback and use it to improve our service. With kind regards, Matthew Hill General Manager

Customer review rating 4.0/5

Daniel J. Solo - Confirmed reviews ALL

Dear Daniel, Thank you for your wonderful feedback. We are delighted that you found our Darling Square setting so convenient for your trip. Our team takes great pride in delivering thoughtful service, and it means a lot that you enjoyed the care they put into your stay. We are also glad your visit to Novotel Sydney Darling Square left you with such a positive impression overall. We hope to welcome you back in the future. With kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Wendy A. Families - Confirmed reviews ALL

Dear Wendy, Thank you for your kind words. We are delighted that you found our hotel very clean and comfortable during your family holiday from Melbourne. It is wonderful that all three rooms met your expectations and that you were happy with our facilities. Our team takes great pride in maintaining our modern rooms and ensuring families feel at home, so your feedback means a lot to us. We are also glad you took advantage of our central Darling Square location, with easy access to the ICC, Chinatown, and Darling Harbour’s entertainment right on our doorstep. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

James A. A. Families - Confirmed reviews ALL

Dear James A., Thank you for your kind words and positive feedback. We are thrilled that Novotel Sydney Darling Square has become your favourite hotel for city visits with your family. It is lovely to know you find our rooms so comfortable, and we are glad our loyalty programme adds value to your stays. Knowing that you would happily recommend both our hotel and the ALL programme means a great deal to our team. We wish you a pleasant day ahead and hope to see you again soon. Best wishes, Matthew Hill General Manager

Customer review rating 4.5/5

Elizabeth M. Families - Confirmed reviews ALL

Dear Elizabeth, Thank you for your kind words and positive feedback. We are thrilled that you found our location perfect for exploring Sydney, with easy access to public transport just moments away. Our team is also delighted that you enjoyed the breakfast buffet and the variety it offers. It is great to hear that our sustainability efforts, like the option to skip daily housekeeping, made a positive impression on you. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Dear Wendy, Thank you for your kind words. We are delighted that you found our hotel very clean and comfortable during your family holiday from Melbourne. It is wonderful that all three rooms met your expectations and that you were happy with our facilities. Our team takes great pride in maintaining our modern rooms and ensuring families feel at home, so your feedback means a lot to us. We are also glad you took advantage of our central Darling Square location, with easy access to the ICC, Chinatown, and Darling Harbour’s entertainment right on our doorstep. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

James A. A. Families - Confirmed reviews ALL

Our favourite hotel whenever we visit the city

Dear James A., Thank you for your kind words and positive feedback. We are thrilled that Novotel Sydney Darling Square has become your favourite hotel for city visits with your family. It is lovely to know you find our rooms so comfortable, and we are glad our loyalty programme adds value to your stays. Knowing that you would happily recommend both our hotel and the ALL programme means a great deal to our team. We wish you a pleasant day ahead and hope to see you again soon. Best wishes, Matthew Hill General Manager

Customer review rating 4.5/5

Elizabeth M. Families - Confirmed reviews ALL

Perfect location to explore Sydney, easy to walk of get public transport from. Breakfast was great - so many options to choose from. Impressed with all the sustainability initiatives at the hotel.

Dear Elizabeth, Thank you for your kind words and positive feedback. We are thrilled that you found our location perfect for exploring Sydney, with easy access to public transport just moments away. Our team is also delighted that you enjoyed the breakfast buffet and the variety it offers. It is great to hear that our sustainability efforts, like the option to skip daily housekeeping, made a positive impression on you. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

Nancy M. M. S. Business - Confirmed reviews ALL

I really enjoyed my stay at Novotel. The staff were friendly and helpful. Location is very convenient. I had a great experience.

Dear Nancy M., We are thrilled that you have enjoyed your time with us. We are delighted that our team made you feel welcome with their friendly and helpful service. It is wonderful that you found our location so convenient, right in the heart of Darling Square and just steps from the ICC Sydney. We are equally glad your stay left you with such a great impression overall. Once again, thank you for your kind words. Sincerely, Matthew Hill General Manager

Customer review rating 4.5/5

Emily T. Families - Confirmed reviews ALL

My family’s first stay in Sydney and we loved the location. Will definitely look at coming back!

Dear Emily, Thank you for your kind words. We are thrilled that your family loved our location right in the heart of Darling Square. It is great that your first stay in Sydney placed you so close to Chinatown and the Friday night markets. Our team was happy to recognise you as an ALL Classic member, and we are glad the warm welcome made a difference. Being able to step out into the vibrant energy of Darling Harbour is something we know makes a trip memorable, and the Pumphouse terrace overlooking the Chinese Gardens is a lovely spot to unwind after exploring the area. We wish you a pleasant day ahead and hope to see you again soon. Best wishes, Matthew Hill General Manager

Customer review rating 4.5/5

Robert C. Couples - Confirmed reviews ALL

This is a well located hotel, close to Haymarket and easy walking distance to light rail stops and George Street. Lots of places to choose from for night time eating. The rooms are modern, spacious and clean. Hotel staff are very friendly and helpful.

Dear Robert, We are delighted that you found our hotel so well placed for exploring Darling Square and the surrounding area. Our team takes great pride in keeping our rooms modern, spacious, and spotlessly clean, so it means a lot to know this stood out during your stay. We are especially pleased that our staff made you feel welcome and looked after. Your kind mention of their friendly and helpful attitude is something we truly value. It is always a pleasure to see our Platinum members enjoy the dining options nearby, and we are glad you made the most of the evening choices just steps from our door. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Ben M. Families - Confirmed reviews ALL

We travel many times a year. It’s always a great experience. From checking in to a warm welcome note at the table in our room . It’s appreciated and why we come back every year. The staff at breakfast also know us and makes it a great feeling for our family.

Dear Ben, Thank you for your kind words and positive feedback. We are happy that your stays with us always begin so smoothly. From the reception to the thoughtful touches in your room, our team loves making your family feel welcome. The breakfast manager will be thrilled to hear that her personal attention is one of the reasons you return each year. Your continued loyalty as a Platinum member is something we truly value. It would be a pleasure to welcome you back! With kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Philip J. T. Couples - Confirmed reviews ALL

Staff is very attentive specially breakfast area.

Dear Philip, Thank you for your wonderful feedback. We are glad you appreciated our location and your comfortable room here at Novotel Sydney Darling Square. It is pleasing to hear our team was attentive and that Pete stood out during breakfast. He will be delighted to know his efforts were noticed. Finally, we are honoured by your loyalty as a Platinum member and your recommendation scores. Knowing you and your partner had a great stay motivates our entire team. We hope to welcome you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 2.5/5

Manoj B. Business - Confirmed reviews ALL

While checking out the staff said they would send the bill to my email id but it’s been days and no bill. As a business traveller following up becomes difficult and we land up either paying late payment fees or miss the deadline to claim because of the hotels careless attitude

Dear Manoj, Thank you for your honest feedback. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Our front desk team is committed to providing invoices promptly upon departure, and we regret that this was not your experience. A copy of your bill has been located and sent to the email address you provided. We also acknowledge your comments about the assistance you received at checkout. Every member of our team is trained to support business travellers with efficiency, and we are disappointed that we fell short on this occasion. We guarantee your next stay with us will be a whole lot better. Sincerely, Matthew Hill General Manager

Customer review rating 4.0/5

Kathlene K. P. Families - Confirmed reviews ALL

It was a very nice stay with comfortable bed and clean amenities.

Dear Kathlene K., Many thanks for telling us how your experience with us went. We are delighted that you found your room comfortable and clean, and that our bed helped you enjoy a restful stay. That said, we are sorry that the internet connection fell short of your expectations. As an ALL member, you can access complimentary WiFi throughout the hotel, and our team is always happy to assist with any connectivity concerns during your visit. Nonetheless, our team takes great pride in making every guest feel welcome, and we are especially glad that Silia at reception made a warm impression on you. Our central location in Darling Square also places you steps away from Darling Harbour, Chinatown, and the ICC Sydney, with our indoor heated pool and Pumphouse Bar & Restaurant ready to round out your next family trip. We hope to welcome you again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

Jennifer S. Solo - Confirmed reviews ALL

Clean room, comfy bed. Rain shower was beautiful. No streaming capabilities on the tv. No noise cancellation anywhere, so could hear traffic through the windows, and other guests and children through the door.

Dear Jennifer, Thank you for taking the time to leave us a review. We are thrilled you enjoyed the cleanliness of your room and the comfort of your bed. Still, we are sorry the TV streaming fell short. Finally, we are so glad our Darling Square location made your stay even better. We wish you a pleasant day ahead. Best wishes, Matthew Hill General Manager

Customer review rating 4.0/5

Jubilee R. Friends - Confirmed reviews ALL

We were there as a group for a get together. Meeting room, computer and PowerPoint and room set up was done very well. Chris was very helpful.

Dear Jubilee, We appreciate your feedback. We are delighted that you and your group had such a smooth gathering in our meeting room and that Chris made the arrangements so easy for you. We are also glad you found your room clean and comfortable. That said, we are sorry that the light from the wall gadgets affected your sleep. Our team is always available to help with small adjustments during your stay. Finally, we are pleased our Darling Square location served your get-together well, right in the heart of the action. Thanks again for taking the time to tell us about your stay with us. Sincerely, Matthew Hill General Manager

Customer review rating 2.0/5

Danielle M. Families - Confirmed reviews ALL

We stayed for three nights. On the second night, when we got into bed, we discovered that a piece of paper had been left in the bed when it was made, which was disappointing and made us question the cleanliness and attention to detail. On our final day, our room was not cleaned at all. After being out for the entire day, we returned to find that the beds had not been made, the bins had not been emptied, and there were no fresh towels provided. We contacted staff to have the room attended to, but unfortunately, we were only able to get clean towels and have the bins emptied. Even after this, the wet towels from the previous day were still left on the bathroom floor. This was particularly disappointing, as we expected the room to be properly serviced during our stay. The location was good, but overall, we were disappointed with the housekeeping service and the standard of cleanliness during our stay.

Dear Danielle, It is disheartening to learn that we fell short of your expectations. We are pleased that our central Darling Square location added convenience to your family stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Discovering an oversight in the bedding is certainly not the standard we strive for, and we regret the concern this caused. Our team takes great care in maintaining our rooms and is always available to address any shortcoming right away. Once again, thank you for reviewing us and we apologise for any inconveniences. Sincerely, Matthew Hill General Manager

Customer review rating 2.5/5

Hanh N. Families - Confirmed reviews ALL

We enjoyed the overall experience. However we found some things that can be improved upon, such as the breakfast buffet service.

Dear Hanh, Thank you for your honest feedback. We are happy that you and your family had an enjoyable time at our hotel. However, we sincerely apologize that the quality of our dining service and the availability of our front desk support fell short of your expectations. Your comments regarding the rushed atmosphere and the delay in luggage assistance have been noted, and our team remains ready to help whenever needed. We hope you’ll consider us for your next stay in Sydney to see how we implemented your feedback. Kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

Sara B. M. P. Business - Confirmed reviews ALL

The location was excellent, and the breakfast exceeded my expectations. The staff were very kind and helpful. The room was very clean and spacious.

Dear Sara, Thank you for your wonderful feedback. We are delighted that you found our location excellent and your room both clean and spacious. It is great to know that our breakfast exceeded your expectations and that our team made you feel so welcome with their kind and helpful service. We are especially glad your business trip to Novotel Sydney Darling Square was such an enjoyable one, right in the heart of Darling Harbour. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.0/5

Bianca C. Families - Confirmed reviews ALL

nice atmosphere, clean and the staff were helpful and friendly.

Dear Bianca, Thank you for your kind words. We are delighted that you enjoyed the atmosphere at Novotel Sydney Darling Square and found everything so clean and welcoming. Our team takes great pride in being helpful and friendly, so it means a lot to know they made your family stay a comfortable one. We hope to welcome you back in the future. With kind regards, Matthew Hill General Manager

Customer review rating 3.5/5

Leslei S. Families - Confirmed reviews ALL

I had to go back to the reception 4x from 1.30pm to 5.30pm before they were able to give me a room I booked with a breakfast and $50 voucher. Due to this delay, I wasn’t able to use the voucher to dine at the Pump House coz by the time I got the room, I had to go to the concert already, Pump House only opens at 12nn the next day which then I had to be at the airport. So no other choice but to just use it at the lobby cafe. Although the manager and the lady barista were all accommodating which I appreciated, as well as the receptionist from the Philippines who offered a 12nn checkout. Experience could’ve been better if the room was available sooner. Thanks.

Dear Leslei, We appreciate your feedback. We are delighted that you found your room clean and your bed comfy during your time at Novotel Sydney Darling Square. It is also heartening that our team members, from the manager to the barista and the receptionist who arranged your late midday checkout, left a warm impression on you. Even so, we are sincerely sorry that some aspects of your stay did not meet your expectations. The extended wait before your room became available clearly impacted your plans, and we regret that this meant you were unable to enjoy Pumphouse for dinner before your concert. We understand how important a timely arrival is when your schedule is tight. Nonetheless, we hope the convenience of our Darling Square location allowed you to make the most of your visit to the city before heading to the airport. We hope to welcome you again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 3.0/5

Veronique F. Couples - Confirmed reviews ALL

Great hotel and location, sadly the worse check-in experience. Arrived early to drop bags and do pre-registration until the room was ready, which was fine. Once we returned past check-in time there was a huge line up, and it took almost 45min only to collect a key. Rooms where not ready for others we were travelling with that hadn’t pre checked-in earlier, and staff were continuously leaving check-in desks for 5-10 minutes at a time to retrieve bags for those who had checked out that day, adding to the check in delay. There seemed to be little sense of urgency in some staff members and no system in place to serve both arriving and departing guests efficiently. We had a marathon that night, and this rushed our prep time.

Dear Veronique, Thank you for choosing to stay with us. We are delighted that you found our hotel and its Darling Square setting so well suited to your trip. That said, we are sincerely sorry that some aspects of your stay fell short of what you were expecting. The wait you encountered at the front desk is not the smooth arrival we aim to provide, and we regret the frustration it caused. Your suggestion about having additional team members assist with luggage during busy periods has been noted, and we appreciate you taking the time to share it. We also understand that the ability to stream content from your phone to the television would have added to your comfort, and we will keep this in mind. Nonetheless, our central location remains one of the features our guests value most, placing you steps away from Darling Harbour’s dining, entertainment, and the ICC Sydney. It is wonderful to know this contributed positively to your stay. We sincerely hope you’ll consider staying with us again for your next visit to Sydney. Best wishes, Matthew Hill General Manager

Customer review rating 4.5/5

Jason N. Families - Confirmed reviews ALL

Novotel Darling Square continues to be a favourite of mine for its central location, rooms and staff. Rooms are generally well kept and clean, it is conveniently located among most of my go-to places when visiting Sydney and friendly staff always the stay more personalized, friendly and welcoming.

Dear Jason, Thank you for choosing to stay with us. We are delighted that Novotel Sydney Darling Square continues to be a favourite of yours. Knowing you value our central Darling Square location, our rooms, and our team means a great deal to us. Syd will be thrilled to hear that her service stood out during your visit. We are also grateful for your loyalty as a Platinum ALL member and for recommending both our hotel and the programme so highly. That said, we are sorry for the wait you experienced at the priority check-in desk. We also regret the shortcomings you noticed in the bathroom of room 717. Our housekeeping team is always available to address these rare oversights on the spot, and we have shared your observations with them for their attention. Nonetheless, we are pleased that you found your room as clean as always. Our team takes great pride in maintaining the comfort and standards you have come to expect from us. We look forward to welcoming you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Suellen H. Couples - Confirmed reviews ALL

As above

Dear Suellen, We very much appreciate you taking the time to give us such generous feedback. We are delighted that Kristina made such a genuine impression on you at reception. It warms us to know her kindness and professionalism are the reason you keep returning to Novotel Sydney Darling Square. We are also glad you appreciated our central Darling Harbour location, with easy access to tourist spots and transport just steps away. It is lovely that you and your partner enjoyed the indoor heated pool and the other facilities we offer. We hope to welcome you back in the future. With kind regards, Matthew Hill General Manager

Other web-users rate our hotel

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  • 31 reviews 4.1/10 WiFi
  • 649 reviews 8.1/10 Cleanliness
  • 508 reviews 7.1/10 Breakfast
  • 314 reviews 8.4/10 Vibe
  • 46 reviews 3.2/10 Wellness Area

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