ibis Strasbourg Centre Gare 3 stars

Customer review rating (ALL Rating) 4.4/5 1,267 reviews

Best price
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ibis Strasbourg Centre Gare - Image 1
ibis Strasbourg Centre Gare - Image 2
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10 Place de la gare, 67000 STRASBOURG, France

Description

Hotel extras

  • Facing the TGV train station

  • Family rooms

  • Highways and tram nearby

  • Parking nearby

  • Service quality

Our accommodation(s)

Hotel location

ibis Strasbourg Centre Gare

10 Place de la gare
67000 STRASBOURG
France

GPS:48.584479, 7.736564

Telephone
Fax +33 3 88 23 98 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BAR

Non contractual photo

Opposite the train station, our bar welcomes you all day long to work and to relax. Enjoy the calm, bright atmosphere of the veranda, taste our selection of drinks, regional wines and delicious pizzas

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,267 reviews

TripAdvisor Rating  4.0/5  1,278 reviews

Great location hotel

Customer review rating 4.0/5

Larry T. Solo - Confirmed reviews ALL

The check in staff was very friendly and the room was very clean and the bed very comfortable. The hotel is very close to the train station and a short walk to Petit France. The only downside to the hotel is the breakfast area, I made the mistake of walking in because I saw a coffee machine, while in the room a lady came out an informed me, not in a polite way, that the area was closed and if I wanted coffee to go to the bar. I went to the bar and no one was working. Had to leave the hotel and I found a Starbucks nearby.

Dear Mr T., Thank you for your feedback! We are delighted to hear that you had a pleasant experience with our check-in staff and found your room comfortable and clean. We will be sure to pass on your kind words to our housekeeping team. We apologize for the inconvenience you experienced with the breakfast area and the lack of service at the bar. We will address this with our team to ensure a more welcoming and efficient experience in the future. We hope to have the pleasure of welcoming you back on your next visit! Sincerely, Clémence Schwoob Responsable Hébergement

Pleasant stay until check out

Customer review rating 2.5/5

Lk Business - Confirmed reviews ALL

Room was in a very quiet part of the hotel, so sleeping was great. Breakfast was diversified and delicious. I would give a rate 10 if it wasn't for the accident at the check-out - receptionist charged me for breakfast, although it was included in my booking. So, reminder for next time bring printed confirmation of booking with you.

Dear Mrs K., Thank you for taking the time to tell us about your experience at the ibis Strasbourg Centre Gare. We are glad to read that you enjoyed ou room and breakfast offering. Regarding the wrong charge, we already discussed together by email, but let me express again my sincerest apologize for the mistake. Please rest assured we paid immediate attention to the situation and refund the wrong amount charge. Despite our efforts to resolve the problem we are sorry to read that the solution did not give you complete satisfaction. Best regards, Clémence Schwoob Responsable Hébergement

Good location but overall customer service questionable

Customer review rating 3.0/5

Chye C. Couples - Confirmed reviews ALL

Very disappointed. With our welcome drink voucher we were told one per room. At other Accor hotels in Europe we were not given one drink per room. At Nimes and Nice Accor hotels two years ago, we were given two for two guests in one room. At Nice we were given free croissants and staff friendlier. The older lady at reception was also abrupt and her tone intimidating when she said one welcome drink per room. Late checkout request was also replied in bold condescending tone! Made us feel like we were begging or beggars asking for charity when we are probably richer than her.

Dear CHYE LAI C., Thank you for sharing your feedback. We are sorry to hear about your experience with the reception staff. We will address this with our team to ensure better service in the future. This is not the level of service we aim to provide, and we will work on improving our communication. We hope to have the opportunity to welcome you back and provide a better experience next time. Sincerely, Clémence Schwoob Responsable Hébergement

Nice room with a view

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Breakfast was crowded on Sunday but the offerings were lovely

Convenient location, nice room, yummy ice cream and exceptional staff

Customer review rating 5.0/5

D M. Families - Confirmed reviews ALL

Everything was wonderful, especially the hotel staff including Patricia and Clemence. Our daughter was injured before we arrived in Strasbourg, but they ensured our visit was still memorable in a good way. We will be back!

Dear Mrs Derek, Thank you so much for your very kind review and compliments that we will share with our team. We are glad that you enjoyed your stay with us and it was a pleasure for us if we could help you. We hope your daughter is feeling better. We are looking forward to welcoming you again if you come back to Strasbourg! Sincerely, Clémence Schwoob Responsable Hébergement

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Other web-users rate our hotel

  • 695 reviews 9.6/10 Location
  • 818 reviews 6.2/10 Room
  • 616 reviews 8.9/10 Service
  • 6 reviews 8.3/10 WiFi
  • 385 reviews 8.3/10 Breakfast
  • 255 reviews 7.1/10 Cleanliness
  • 6 reviews 10/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.