Mercure Strasbourg Centre Gare Hotel

Room somewhat dated, very small bathroom. Comfortable bed, but duvet too heavy and had to be temoved from the cover to be comfortable. .A wider rangę of bar snacks would be beneficial in the evenings.

I stayed for work for 3 nights. The location was ideal especially as I arrived late and left early by train. The room itself was a bit shabby (broken and stained sink, stained carpets etc). However it was clean and comfortable. I did not pre pay for breakfast, but decided to have it on the first morning. At Euros 17.50 it was very expensive so I decided not to have breakfast again. On check in they had taken a card for "city tax" even though I thought I had already paid this through expedia (approx 7 euros for unknown taxes!). On check out they didn't say there would be any charge. But then proceeded to charge my card almost 60Euros! For two breakfasts I didn't even have and the one I did and of course this city tax. I am still trying to get the hotel to refund me. I do not understand how they can charge you without issuing a receipt, and certainly how they can charge you for meals you never even ate! Surely this is illegal? Shocking.

The staff were unhelpful and rude. We had great difficulty unlocking the door of our rooms and the man on reception was unwilling to help. The breakfast was expensive and the coffee machine overflowed . The bathroom floor was stained

The hotel did seem quite quiet, with a fair bit of the public bar taped off, which wasn’t particularly pleasant. The stairs, landings and my room were a bit dated and in need of refurbishment but a comfortable night’s sleep was had, with a good enough light breakfast.

We booked what we thought was a premium room. It turned out to be in the attic, had very poor lighting, and there were dangerous beams and roof supports blocking access to the bathroom, which in the night is very dangerous.