Mercure Strasbourg Centre Gare Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,474 reviews

ALLSAFE approved hotel

Information message

Mercure Strasbourg Centre Gare Hotel
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+ 15 Services

Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • Opposite the TGV station, located in front of the tram and buses

  • 2 minutes from the picturesque Petite France district

  • 2 min from the picturesque "Petite France" district, close to the cathedral

  • European Parliament & Palais des Congres are easy to access from the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Strasbourg Centre Gare Hotel

14-15 Place de la gare
67000 strasbourg
france

Fax: (+33)3/88157816

Check-in from 12h00

Check out up to 12h00

  • BUS:  2 GARE CENTRALE

  • TRAM:  A GARE CENTRALE

  • TRAM.:  C GARE CENTRALE

  • By plane

    STRASBOURG At 15km / 9.38 miles - Shuttle paying

  • By helicopter

    POLYGONE At 8km / 5 miles

  • By car

    CENTRE VILLE At 2km / 1.25 miles

  • By car

    PLACE DES HALLES At 0.8km / 0.5 miles

  • By car

    PORTE BLANCHE At 2km / 1.24 miles

  • By train

    GARE-GARE TGV 2007 At 0.1km / 0.06 miles

  • By train

    STRASBOURG At 0.5km / 0.31 miles

GPS:48.584997, 7.736245

Hotel services

Check-in from - Check out up to

In summary
  • Shuttle
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE M BAR Non contractual photo

Grab a coffee, savor one of our original cocktails or a glass from our wine selection. Meet up with friends or colleagues at the Mercure Strasbourg Centre Gare, just a stone's throw from the station.

Our accommodation(s)

From our spacious rooms, choose a double or room with twin beds to suit your needs. Enjoy added comfort and more services with our Privilege Room.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 70

  • Maximum capacity: 20 people

Find out more

Our guest reviews for
Mercure Strasbourg Centre Gare Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,474 reviews

TripAdvisor Rating 3.5/5

516 reviews

Average stay

Customer review rating 2.5/5

Alain E. Couples - 30/11/2021 Confirmed reviews ALL

I am quite disappointed from the stay: In the bathroom, the sink is cracked and the bathtub is coming off the wall. In the bedroom, the electric socket was not fixed to the wall, and the mattress was too hard. It is disappointing for a 4 stars hotel. Apart from that, the staff is very professional.

bonjour Monsieur E., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Strasbourg Centre Gare. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour.: pour ce qui est des problèmes de salle de bains j'ai pris en compte tous les points, que nous allons résoudre au plus vite pour le bien être de nos clients. Je suis conscient que la qualité du produit est vraiment à améliorer, sachez que notre réservation était prévu en Février 2020 mais annulé en raison du COVID, nous l'espérons vivement sur 2022. vous trouverez des points supplémentaires sur votre carte ALL pour nous excuser une nouvelle fois Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.. cordialement fortin frédéric

Good stay

Customer review rating 3.5/5

Verdon Business - 19/10/2021 Confirmed reviews ALL

Good stay but night shift reception guy was sleeping when we left. It took us 10 min to find him.

Dear Guest, Thank you for taking the time to share your feedback. Sorry for the inconvenient with the night shift we will notify the service concerned We hope to welcome you back to our hotel very soon! Sincerely,
Customer review rating 2.5/5

Anonymous Families - 24/09/2021 Confirmed reviews ALL

Pas terrible

Bonjour Monsieur C., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Strasbourg Centre Gare. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Malheureusement ayant réservé sur notre site à 20h04 pour le soir même, nous n'avons pas pu vous surclasser, en effet nous n'avions plus de chambres privilèges de disponible, sachez, que nous attribuons le surclassement des qu'il y a de la disponibilité, si l'occasion se présente, je vous invite à réserver auprès de moi directement, je ferais le nécessaire pour vous surclasser dans nos chambres privilèges qui sont rénovées. cette chambre était malheureusement une des dernières disponibles. Je suis bien conscient que l'hôtel aurait besoin d'une rénovation, celle-ci étant prévu sur 2020, au contraire l'hôtel à du fermé 7 mois. et j'en suis vraiment désolé pour nos clients. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. dans cette attente permettez moi de vous attribuer des points supplémentaires sur votre carte ALL Nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. cordialement FORTIN F

Good Stay

Customer review rating 4.5/5

Andy Business - 20/09/2021 Confirmed reviews ALL

excellent, as usual

Dear Andrea A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location and good stay

Customer review rating 4.5/5

Matti Business - 19/08/2021 Confirmed reviews ALL

Verran good service!

Dear Matti S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very convenient and comfortable

Customer review rating 5.0/5

John B. Solo - 09/02/2020 Confirmed reviews ALL

3 nights in February, Clean and comfortable room, good firm matresa, but a pillow menu would be beneficial as would a small bottle of water each day instead of just one on arrival. Room service reasonably priced in lieu of a Restaurant for an evening meal, although the menu is very limited.

Dear John B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bit tired but comfortable

Customer review rating 4.0/5

Bob Business - 26/01/2020 Confirmed reviews ALL

Good location

Dear Robert Richard B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent stay

TripAdvisor rating 5.0/5

Maps52177838593 Business - 18/01/2020 TripAdvisor review

Excellent service, practical location, close to public transport. I was upgraded to a privileged room, newly refurbished, with comfy bed, very pleasant. Overall service was excellent, great breakfast, friendly staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

No more

Customer review rating 3.0/5

Tad Business - 11/01/2020 Confirmed reviews ALL

Worst stay ever Dispite a very very nice welcome Weird smell in the room Poor bed

Dear Phillipe R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Poor and Good Service

Customer review rating 3.0/5

Sc K. Couples - 29/12/2019 Confirmed reviews ALL

Receptionist on 26 Dec evening has no idea how to prepare cocktail and offer us other items for our welcome drink. She even wanted to charge us €30 for extending our stay on 27 Dec until 2pm even we told her we have the gold card. However, the receptionist on 27 Dec provide very good service when we told her about the two issues. She reported to her manager and we are pleased with the token points offered. Please Ensure that all front desk staff are properly trained. Thanks

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Great Trip To Strasbourg France!

TripAdvisor rating 5.0/5

Russ G Couples - 26/04/2017 TripAdvisor review

Dear Mercure staff at Strasbourg gare Mercure, Thank you for your hospitality and the nice room that you provided for us last weekend! As always, Acco/Mercure hotels made the trip more special for my wife and me.

Hello, Thank you for taking the time to leave us your opinion on your stay in our hotel. We are very happy that you have enjoyed your stay so much and thank you very much for your comments and comments on our team and our hotel. It is with great pleasure that we will welcome you once again in our establishment. See you soon. Have a nice day. cordially The Management Team

Not a '4 stars' experience.

TripAdvisor rating 1.0/5

Zoltan L Business - 19/03/2017 TripAdvisor review

In my view Mercure Centre Gare is one of the weakest hotels in the Mercure chain in Strasbourg. The rooms are old, most of them are really small. The service is poor, for example not fridge in the room. Definitely not a 4 stars experience. Please be noted that there is an other Mercure 50 meters from this hotel, it is much better than this one.

Hello, Thank you for taking the time to rate our hotel, we have noted your comments. cordially The direction

Mercure Strasbourg Centre Gare

TripAdvisor rating 4.0/5

twisac Family - 07/01/2016 TripAdvisor review

Very satisfied with our stay in this hotel. The rooms are adequate with nice clean and spacious bathroom. Centrally located and very near to the railway station. Very helpful and courteous staff. Overall an excellent stay.

Thank you so much for your message. All the staff is really satisfy to realise the work does every days is reconized. We hope to see you again. La Direction

Just an average Accor hotel

TripAdvisor rating 3.0/5

Glenny49 Couples - 20/07/2015 TripAdvisor review

When we arrived and through out our 2 days 3 nights, we felt if we required service we were an inconvenience. The first night we went to the bar which could be seen from reception and waited and waited. In the end I went over to reception and asked if anyone was serving and she acted surprised and said ok and came over and served us. There are no fridges or ironing facilities in the rooms. I don't know what the Privlege rooms have. The walk in shower was great as I have knee replacements that make it difficult for getting in and out of baths. Very handy to the railway station, but doesn't appear to have sound proofing so people in next room can be heard and also in corridor.

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely,

A great stay and convenient hotel to stay at

TripAdvisor rating 5.0/5

Lorraine S Couples - 17/06/2015 TripAdvisor review

My husband and I recently spent three nights at this hotel. It is so convenient to the station. We travelled by bus from Frankfurt and just walked across the park to the hotel. The staff were friendly, welcoming and the room clean and quite large. Being Accor members we were given the standard free drink upon arrival. We used their lounge and bar area but did not have any meals at the hotel as it is so conveniently located to restaurants and cafes.

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely,

A good place to be..

TripAdvisor rating 4.0/5

carsten908 Family - 08/04/2015 TripAdvisor review

Very nice hotel, in direct vicinity of city and main station. The personel is quite charming and helpful.The rooms are clean and comfy. The bed was really good. Nice piece of architecture in the lobby btw. The breakfast is good and very agreeable. Parking is no problem as there is a garage close by which offers reduction in price for hotel guests - just ask at the reception. For dog owners, like we are, no problems with up to 2 dogs in the room, which is one of the charmes of Accor hotels. You have to pay an extra fee for our 4-legged family members, but thats understandable. Anytime again, it wasn`t our last stay here.

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely,

Great location - helpful staff

TripAdvisor rating 4.0/5

Martin H Couples - 08/10/2014 TripAdvisor review

The hotel's central location was an asset as we were travelling by train and public transport. The room was large and clean. We could hear the noisy air-conditioning at night time. Breakfast was fresh and had a great variety.

Dear Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely,

convenient for railway station

TripAdvisor rating 4.0/5

Brian G Couples - 17/09/2013 TripAdvisor review

As with many Mercure's,no restuarant for dinner but Le Dix nearby was good value.At least Mercure's breakfast was better than many hotels.Station was easy to walk to as was many of Strasbourg's attractions.

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, F. FORTIN

Lovely room excellent wifi

TripAdvisor rating 5.0/5

traveljewelsofeurope Friends getaway - 13/09/2013 TripAdvisor review

We just had a very quick overnight stay and an early 6 am start the next morning so unable to try the breakfast The beds were supremely comfortable, the room lovely big and light and there was a lovely big bath to indulge after a busy day sightseeing and as the weather changed to cold over night it was a welcome relief. The reception staff were all very helpful and welcoming

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely,

calm and pleasant

TripAdvisor rating 4.0/5

Juju188644 Business - 26/05/2013 TripAdvisor review

very clean and calm hotel, easy to access by car and public transport. Impeccable service both at the reception, and in the room. Abundant breakfast, good choice of food, although the taste of croissants could be better... The same could be said about omelette.

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Fortin Frédéric

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