Mercure Strasbourg Centre Gare Hotel 4 stars

Had stayed previously due ttp excellent proximity to train station. Staying here was pleasant then, so due to the rail strike, I changed my plans to stay here for one night. All was wonderful. The wine pours were expensive.

Hotel old and worn out: no restaurant; staff fairly friendly but indifferent to guests. Needs major investment

Close to strasbourg train station. hotel was clean

Lovely hotel, nice facilities, and the staff were very helpful.

It was ok. The fact that the room windows were to the hotel lobby was not so good because I heard noise of people chatting late at night

On Monday evening I sent the following e-mail to the hotel and to accor, vie the website: "To the representatives of Accor: I checked in today for a 3 nights’ stay in Mercure Centre Gare Hotel in Strasbourg The temperature in my room is right now 17 degrees and the heating is not working. It’s almost as cold as outside. I complained to the reception and all they could do is provide some electric heater which is extremely noisy and emits e very unpleasant smell. I am supposed to rest this night in these conditions? I asked for a room change, but I was told none was available. As an Accor Gold customer, I should normally by upgraded, not obliged to spend the night in a cave! This is a 200 euro/night room, you should be really ashamed of yourself. It’s really a scandal! This is extremely low even for Strasbourg hotels standards. I will envisage 8-9 stays (three nights each) in the next 12 months in Strasbourg and I am thinking of cancelling all the existing reservations already made in Accor hotels. That’s my worst experience in a hotel in the past 20 years. The so-called four stars for this hotels are a very bad and expensive joke. Shame!" Ten minutes after the message was sent, the same receptionist knocked on my door to inform me that "there was a cancellation". What a coincidence... I was offerred a room without an exterior window (115) , but it was better than to freeze in the initial one... Nobody bothered to apologise to me this whole time.. Nobody from the hotel, nobody from the website. From the website, I didn't even receive an acknowledgement of receipt of my complaint, not to mention an answer...

Dear Mercure staff at Strasbourg gare Mercure, Thank you for your hospitality and the nice room that you provided for us last weekend! As always, Acco/Mercure hotels made the trip more special for my wife and me.

In my view Mercure Centre Gare is one of the weakest hotels in the Mercure chain in Strasbourg. The rooms are old, most of them are really small. The service is poor, for example not fridge in the room. Definitely not a 4 stars experience. Please be noted that there is an other Mercure 50 meters from this hotel, it is much better than this one.

Very satisfied with our stay in this hotel. The rooms are adequate with nice clean and spacious bathroom. Centrally located and very near to the railway station. Very helpful and courteous staff. Overall an excellent stay.

When we arrived and through out our 2 days 3 nights, we felt if we required service we were an inconvenience. The first night we went to the bar which could be seen from reception and waited and waited. In the end I went over to reception and asked if anyone was serving and she acted surprised and said ok and came over and served us. There are no fridges or ironing facilities in the rooms. I don't know what the Privlege rooms have. The walk in shower was great as I have knee replacements that make it difficult for getting in and out of baths. Very handy to the railway station, but doesn't appear to have sound proofing so people in next room can be heard and also in corridor.

My husband and I recently spent three nights at this hotel. It is so convenient to the station. We travelled by bus from Frankfurt and just walked across the park to the hotel. The staff were friendly, welcoming and the room clean and quite large. Being Accor members we were given the standard free drink upon arrival. We used their lounge and bar area but did not have any meals at the hotel as it is so conveniently located to restaurants and cafes.

Very nice hotel, in direct vicinity of city and main station. The personel is quite charming and helpful.The rooms are clean and comfy. The bed was really good. Nice piece of architecture in the lobby btw. The breakfast is good and very agreeable. Parking is no problem as there is a garage close by which offers reduction in price for hotel guests - just ask at the reception. For dog owners, like we are, no problems with up to 2 dogs in the room, which is one of the charmes of Accor hotels. You have to pay an extra fee for our 4-legged family members, but thats understandable. Anytime again, it wasn`t our last stay here.

The hotel's central location was an asset as we were travelling by train and public transport. The room was large and clean. We could hear the noisy air-conditioning at night time. Breakfast was fresh and had a great variety.

As with many Mercure's,no restuarant for dinner but Le Dix nearby was good value.At least Mercure's breakfast was better than many hotels.Station was easy to walk to as was many of Strasbourg's attractions.

We just had a very quick overnight stay and an early 6 am start the next morning so unable to try the breakfast The beds were supremely comfortable, the room lovely big and light and there was a lovely big bath to indulge after a busy day sightseeing and as the weather changed to cold over night it was a welcome relief. The reception staff were all very helpful and welcoming