Mercure Strasbourg Centre Gare Hotel 4 stars

Customer review rating 4.2/5 1,313 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Strasbourg Centre Gare Hotel
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+ 16 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • Opposite the TGV station, located in front of the tram and buses

  • 2 minutes from the picturesque Petite France district

  • 2 min from the picturesque "Petite France" district, close to the cathedral

  • European Parliament & Palais des Congres are easy to access from the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • STRASBOURGPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • PorterPaying
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Leisure and activities
  • Boat excursions (Nearby)
  • Other sports activities
Business services
  • 2 meeting room(s)

Hotel location

Mercure Strasbourg Centre Gare Hotel

14-15 Place de la gare
67000
strasbourg
france

Tel: +33388157815

Fax: (+33)3/88157816

Check-in from 12h00

Check out up to 12h00

  • BUS :  2 GARE CENTRALE

  • TRAM :  A GARE CENTRALE

  • TRAM. :  C GARE CENTRALE

  • By plane

    STRASBOURG At 15km / 9.38 miles - Shuttle paying

  • By helicopter

    POLYGONE At 8km / 5 miles

  • By car

    CENTRE VILLE At 2km / 1.25 miles

  • By car

    PLACE DES HALLES At 0.8km / 0.5 miles

  • By car

    PORTE BLANCHE At 2km / 1.24 miles

  • By train

    GARE-GARE TGV 2007 At 0.1km / 0.06 miles

  • By train

    STRASBOURG At 0.5km / 0.31 miles

GPS :48.584997, 7.736245

Our accommodation(s)

From our spacious rooms, choose a double or room with twin beds to suit your needs. Enjoy added comfort and more services with our Privilege Room.

Classic Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Views: City View, Courtyard View *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Room with twin beds

Accessible room
  • Max. number of persons: 2
  • Views: Courtyard View, City View *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

LE M BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 70

  • Maximum capacity: 20 people

Find out more

Our guest reviews for
Mercure Strasbourg Centre Gare Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,313 reviews

tripadvisor

TripAdvisor Rating 3.5/5

512 reviews

Very convenient and comfortable

Customer review rating 4.2/5

John B. Solo - 09/02/2020 Confirmed reviews ALL

3 nights in February, Clean and comfortable room, good firm matresa, but a pillow menu would be beneficial as would a small bottle of water each day instead of just one on arrival. Room service reasonably priced in lieu of a Restaurant for an evening meal, although the menu is very limited.

Dear John B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bit tired but comfortable

Customer review rating 4.2/5

Bob Business - 26/01/2020 Confirmed reviews ALL

Good location

Dear Robert Richard B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent stay

TripAdvisor rating 3.5/5

Maps52177838593 Business - 18/01/2020 TripAdvisor review

Excellent service, practical location, close to public transport. I was upgraded to a privileged room, newly refurbished, with comfy bed, very pleasant. Overall service was excellent, great breakfast, friendly staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

No more

Customer review rating 4.2/5

Tad Business - 11/01/2020 Confirmed reviews ALL

Worst stay ever Dispite a very very nice welcome Weird smell in the room Poor bed

Dear Phillipe R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Poor and Good Service

Customer review rating 4.2/5

Sc K. Couples - 29/12/2019 Confirmed reviews ALL

Receptionist on 26 Dec evening has no idea how to prepare cocktail and offer us other items for our welcome drink. She even wanted to charge us €30 for extending our stay on 27 Dec until 2pm even we told her we have the gold card. However, the receptionist on 27 Dec provide very good service when we told her about the two issues. She reported to her manager and we are pleased with the token points offered. Please Ensure that all front desk staff are properly trained. Thanks

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Clean, comfortable, pleasant with great access to the train station

Customer review rating 4.2/5

Thom Friends - 23/12/2019 Confirmed reviews ALL

Had stayed previously due ttp excellent proximity to train station. Staying here was pleasant then, so due to the rail strike, I changed my plans to stay here for one night. All was wonderful. The wine pours were expensive.

Customer review rating 4.2/5

Anonymous Business - 23/12/2019 Confirmed reviews ALL

Hotel old and worn out: no restaurant; staff fairly friendly but indifferent to guests. Needs major investment

Good location

Customer review rating 4.2/5

Nt Families - 06/12/2019 Confirmed reviews ALL

Close to strasbourg train station. hotel was clean

Dear natthaya t., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very pleasant stay

Customer review rating 4.2/5

Richard L. Business - 06/12/2019 Confirmed reviews ALL

Lovely hotel, nice facilities, and the staff were very helpful.

Dear RICHARD L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

According to expectations

Customer review rating 4.2/5

Maria Business - 02/12/2019 Confirmed reviews ALL

It was ok. The fact that the room windows were to the hotel lobby was not so good because I heard noise of people chatting late at night

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Dissapointing

Customer review rating 4.2/5

Bogdan B. Business - 26/10/2019 Confirmed reviews ALL

On Monday evening I sent the following e-mail to the hotel and to accor, vie the website: "To the representatives of Accor: I checked in today for a 3 nights’ stay in Mercure Centre Gare Hotel in Strasbourg The temperature in my room is right now 17 degrees and the heating is not working. It’s almost as cold as outside. I complained to the reception and all they could do is provide some electric heater which is extremely noisy and emits e very unpleasant smell. I am supposed to rest this night in these conditions? I asked for a room change, but I was told none was available. As an Accor Gold customer, I should normally by upgraded, not obliged to spend the night in a cave! This is a 200 euro/night room, you should be really ashamed of yourself. It’s really a scandal! This is extremely low even for Strasbourg hotels standards. I will envisage 8-9 stays (three nights each) in the next 12 months in Strasbourg and I am thinking of cancelling all the existing reservations already made in Accor hotels. That’s my worst experience in a hotel in the past 20 years. The so-called four stars for this hotels are a very bad and expensive joke. Shame!" Ten minutes after the message was sent, the same receptionist knocked on my door to inform me that "there was a cancellation". What a coincidence... I was offerred a room without an exterior window (115) , but it was better than to freeze in the initial one... Nobody bothered to apologise to me this whole time.. Nobody from the hotel, nobody from the website. From the website, I didn't even receive an acknowledgement of receipt of my complaint, not to mention an answer...

Dear Bogdan B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. to accompany our excuses, you will find 2000 additional points on your loyalty card At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Meets my expectations

Customer review rating 4.2/5

Y. D. L. Q. Couples - 28/09/2019 Confirmed reviews ALL

Traveling with 2 pieces of luggage each, we needed a room spacious enough. It was. We also wanted to be near the railroad station, as is the case for your hotel. Beyond this, the hotel offers a pleasant environment and a friendly reception desk.

Dear De La Q. Y., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Back again

Customer review rating 4.2/5

Aa Business - 27/09/2019 Confirmed reviews ALL

As usual, really friendly and competent staff. Please keep the smoking room option - that, and your excellent staff, is the main reason for me staying in this hotel, which otherwise would not be my first choice, considering the location, the price and the "antiquated" style of the accomodation.

Dear Andrea A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Tossi Business - 15/09/2019 Confirmed reviews ALL

Ver good hotel. I am satisfied with hospitality of staffs and room cleanliness. However the only one thing to ask is that front door lock-out time should be more late. 17 or 18hr is too early. It was a little bit annoying to ask opening the door each time through inter-phone..

Dear Toshiyoshi K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the front door locked it is for the security of our guests and staff because of the "vigipirat plan" wich is the most important for us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very nice

Customer review rating 4.2/5

Damien Couples - 03/09/2019 Confirmed reviews ALL

Great location, specially if you are coming by train. The facade is currently in renovation, but it did not bother us at all, we had a nice room with a view on the cathedral ;)

Dear Damien G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

average

Customer review rating 4.2/5

E. Business - 03/09/2019 Confirmed reviews ALL

there is a need to improve the attitude of the males staff. was treated rudely twice. once during breakfast when it was crowded and i was alone so i was asked to sit at the bar for breafast where the staff place their unused item. secondly was when i sent my clothing for laundry.

Dear Esther Siqi E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.2/5

L. P. F. Couples - 02/09/2019 Confirmed reviews ALL

Good location!

Dear Poh F. L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location

Customer review rating 4.2/5

Deane Couples - 23/07/2019 Confirmed reviews ALL

Opposite the train station and about 20 min walk into Strasbourg centre. Staff were friendly and helpful. Entry was confusing as the doors did not open automatically. There is no sign to direct you to push a button on the left wall and when you do it only speaks to you in French. Better signage would be helpful. Breakfast was good each morning. Housekeeping a little hit and miss. No towels one day and no mini milks left any day. Room was comfortable. Would stay again.

Dear Deane O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Anonymous Business - 20/07/2019 Confirmed reviews ALL

Decent hotel, a mix of modern and old fashion styles. Overall stay was pleasant, though rooms might use some refurbishment.

Dear Tanja B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

As usual, very pleasant stay!

Customer review rating 4.2/5

Rene Solo - 29/06/2019 Confirmed reviews ALL

Good service, breakfast and clean room!

Dear Rene C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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