Mercure Strasbourg Centre Gare Hotel 4 stars

On Monday evening I sent the following e-mail to the hotel and to accor, vie the website: "To the representatives of Accor: I checked in today for a 3 nights’ stay in Mercure Centre Gare Hotel in Strasbourg The temperature in my room is right now 17 degrees and the heating is not working. It’s almost as cold as outside. I complained to the reception and all they could do is provide some electric heater which is extremely noisy and emits e very unpleasant smell. I am supposed to rest this night in these conditions? I asked for a room change, but I was told none was available. As an Accor Gold customer, I should normally by upgraded, not obliged to spend the night in a cave! This is a 200 euro/night room, you should be really ashamed of yourself. It’s really a scandal! This is extremely low even for Strasbourg hotels standards. I will envisage 8-9 stays (three nights each) in the next 12 months in Strasbourg and I am thinking of cancelling all the existing reservations already made in Accor hotels. That’s my worst experience in a hotel in the past 20 years. The so-called four stars for this hotels are a very bad and expensive joke. Shame!" Ten minutes after the message was sent, the same receptionist knocked on my door to inform me that "there was a cancellation". What a coincidence... I was offerred a room without an exterior window (115) , but it was better than to freeze in the initial one... Nobody bothered to apologise to me this whole time.. Nobody from the hotel, nobody from the website. From the website, I didn't even receive an acknowledgement of receipt of my complaint, not to mention an answer...

Traveling with 2 pieces of luggage each, we needed a room spacious enough. It was. We also wanted to be near the railroad station, as is the case for your hotel. Beyond this, the hotel offers a pleasant environment and a friendly reception desk.

As usual, really friendly and competent staff. Please keep the smoking room option - that, and your excellent staff, is the main reason for me staying in this hotel, which otherwise would not be my first choice, considering the location, the price and the "antiquated" style of the accomodation.

Ver good hotel. I am satisfied with hospitality of staffs and room cleanliness. However the only one thing to ask is that front door lock-out time should be more late. 17 or 18hr is too early. It was a little bit annoying to ask opening the door each time through inter-phone..

Great location, specially if you are coming by train. The facade is currently in renovation, but it did not bother us at all, we had a nice room with a view on the cathedral ;)