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Mercure Strasbourg Centre Gare Hotel 4 stars

TripAdvisor rating 3.5/5 496 reviews
Mercure Strasbourg Centre Gare Hotel
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+ 17 Services
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Hotel extras

  • Opposite the TGV train station, positioned in front of the tram and bus stops

  • Our Mercure hotel welcomes you to the European capital

  • 2 minutes from the picturesque Petite France district

  • The Notre Dame Cathedral and Galeries Lafayette nearby

  • The European Parliament and convention center easily accessible from the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • STRASBOURGPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • PorterPaying
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Boat excursions (Nearby)
  • Other sports activities
Business services
  • 2 meeting room(s)

Hotel location

Mercure Strasbourg Centre Gare Hotel

14-15 Place de la gare
67000
strasbourg
france

Tel: +33388157815

Fax: (+33)3/88157816

Contact email

Check-in from 12h00

Check out up to 12h00

  • BUS :   2 GARE CENTRALE

  • TRAM :   A GARE CENTRALE

  • TRAM. :   C GARE CENTRALE

  • By plane

    STRASBOURG At 15km / 9.38 miles - Shuttle paying

  • By helicopter

    POLYGONE At 8km / 5 miles

  • By car

    CENTRE VILLE At 2km / 1.25 miles

  • By car

    PLACE DES HALLES At 0.8km / 0.5 miles

  • By car

    PORTE BLANCHE At 2km / 1.24 miles

  • By train

    GARE-GARE TGV 2007 At 0.1km / 0.06 miles

  • By train

    STRASBOURG At 0.5km / 0.31 miles

GPS :48.584997, 7.736245

Our accommodations

From our spacious rooms, choose a double or room with twin beds to suit your needs. Enjoy added comfort and more services with our Privilege Room.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Views: City side, Courtyard side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 30m²
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Views: Courtyard side, City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

LE M BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 70 m²

  • Maximum capacity: 30 people

Find out more

Our guest reviews for
Mercure Strasbourg Centre Gare Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,206 reviews

tripadvisor

TripAdvisor Rating 3.5/5

496 reviews

No proper tracking of even who stayed or who "could not" stay.....but send email "ABOUT YOUR RECENT STAY"

TripAdvisor rating 3.5/5

farukseyrek Family - 08/12/2019 TripAdvisor review

It was a prepaid reservation when we were not able to go to Strasbourg due to GREVE / STRIKE by railroads nationwide in France. I called the hotel twice....not friendly, not transfering the call to a supervisor. I sent an email - no reply..... Funny that HOTEL DOES NOT TRACK GUESTS STAYING because after 5 days, I receive email telling me that I STAYED at the hotel and asks my opinion of my UNREALISED STAY ! Is it that much they care for guests ? For someone listed on their loyalty program?

According to expectations

Customer review rating 4.2/5

Maria Business - 02/12/2019 Confirmed reviews ALL

It was ok. The fact that the room windows were to the hotel lobby was not so good because I heard noise of people chatting late at night

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Dissapointing

Customer review rating 4.2/5

Bogdan B. Business - 26/10/2019 Confirmed reviews ALL

On Monday evening I sent the following e-mail to the hotel and to accor, vie the website: "To the representatives of Accor: I checked in today for a 3 nights’ stay in Mercure Centre Gare Hotel in Strasbourg The temperature in my room is right now 17 degrees and the heating is not working. It’s almost as cold as outside. I complained to the reception and all they could do is provide some electric heater which is extremely noisy and emits e very unpleasant smell. I am supposed to rest this night in these conditions? I asked for a room change, but I was told none was available. As an Accor Gold customer, I should normally by upgraded, not obliged to spend the night in a cave! This is a 200 euro/night room, you should be really ashamed of yourself. It’s really a scandal! This is extremely low even for Strasbourg hotels standards. I will envisage 8-9 stays (three nights each) in the next 12 months in Strasbourg and I am thinking of cancelling all the existing reservations already made in Accor hotels. That’s my worst experience in a hotel in the past 20 years. The so-called four stars for this hotels are a very bad and expensive joke. Shame!" Ten minutes after the message was sent, the same receptionist knocked on my door to inform me that "there was a cancellation". What a coincidence... I was offerred a room without an exterior window (115) , but it was better than to freeze in the initial one... Nobody bothered to apologise to me this whole time.. Nobody from the hotel, nobody from the website. From the website, I didn't even receive an acknowledgement of receipt of my complaint, not to mention an answer...

Dear Bogdan B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. to accompany our excuses, you will find 2000 additional points on your loyalty card At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Meets my expectations

Customer review rating 4.2/5

Y. D. L. Q. Couples - 28/09/2019 Confirmed reviews ALL

Traveling with 2 pieces of luggage each, we needed a room spacious enough. It was. We also wanted to be near the railroad station, as is the case for your hotel. Beyond this, the hotel offers a pleasant environment and a friendly reception desk.

Dear De La Q. Y., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Back again

Customer review rating 4.2/5

Aa Business - 27/09/2019 Confirmed reviews ALL

As usual, really friendly and competent staff. Please keep the smoking room option - that, and your excellent staff, is the main reason for me staying in this hotel, which otherwise would not be my first choice, considering the location, the price and the "antiquated" style of the accomodation.

Dear Andrea A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Tossi Business - 15/09/2019 Confirmed reviews ALL

Ver good hotel. I am satisfied with hospitality of staffs and room cleanliness. However the only one thing to ask is that front door lock-out time should be more late. 17 or 18hr is too early. It was a little bit annoying to ask opening the door each time through inter-phone..

Dear Toshiyoshi K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the front door locked it is for the security of our guests and staff because of the "vigipirat plan" wich is the most important for us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very nice

Customer review rating 4.2/5

Damien Couples - 03/09/2019 Confirmed reviews ALL

Great location, specially if you are coming by train. The facade is currently in renovation, but it did not bother us at all, we had a nice room with a view on the cathedral ;)

Dear Damien G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

average

Customer review rating 4.2/5

E. Business - 03/09/2019 Confirmed reviews ALL

there is a need to improve the attitude of the males staff. was treated rudely twice. once during breakfast when it was crowded and i was alone so i was asked to sit at the bar for breafast where the staff place their unused item. secondly was when i sent my clothing for laundry.

Dear Esther Siqi E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.2/5

L. P. F. Couples - 02/09/2019 Confirmed reviews ALL

Good location!

Dear Poh F. L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location

Customer review rating 4.2/5

Deane Couples - 23/07/2019 Confirmed reviews ALL

Opposite the train station and about 20 min walk into Strasbourg centre. Staff were friendly and helpful. Entry was confusing as the doors did not open automatically. There is no sign to direct you to push a button on the left wall and when you do it only speaks to you in French. Better signage would be helpful. Breakfast was good each morning. Housekeeping a little hit and miss. No towels one day and no mini milks left any day. Room was comfortable. Would stay again.

Dear Deane O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Anonymous Business - 20/07/2019 Confirmed reviews ALL

Decent hotel, a mix of modern and old fashion styles. Overall stay was pleasant, though rooms might use some refurbishment.

Dear Tanja B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

As usual, very pleasant stay!

Customer review rating 4.2/5

Rene Solo - 29/06/2019 Confirmed reviews ALL

Good service, breakfast and clean room!

Dear Rene C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Visit

Customer review rating 4.2/5

Jack T. Solo - 19/06/2019 Confirmed reviews ALL

Excellent location in front of the railway station and very close to downtown

Dear Jacques Dominique C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Anonymous Couples - 03/06/2019 Confirmed reviews ALL

Pleasant, satisfactory.

Dear Carol A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pleasant stay

Customer review rating 4.2/5

Debbie Families - 02/06/2019 Confirmed reviews ALL

It was all fine. The room was clean, the staff were friendly and the amenities were nice.

Dear Deborah P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good value for money,room excellent except it was too hot with inadequate ventilation available.

Customer review rating 4.2/5

Alan Couples - 13/05/2019 Confirmed reviews ALL

See above.

Dear Alan R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Underwhelming

Customer review rating 4.2/5

Anonymous Business - 12/05/2019 Confirmed reviews ALL

Very basic, decor was poor, bathroom layout poor, bedding not clear.

Dear Beverley P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. And for apologies, you'll find 2000 extra points on your Leclub Card. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good staff service but hotel does need to be renovated, soon

Customer review rating 4.2/5

Anonymous Business - 15/02/2019 Confirmed reviews ALL

Experience was overall ok, staff service compensate for low quality hotel environment not up the status of Mercure

Dear Enrico S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very nice staff, rooms would need a little modernisation

Customer review rating 4.2/5

G. Business - 24/01/2019 Confirmed reviews ALL

It is always nice to come to your hotel but with the time I think you should do something about the rooms, especially the bath room (shower etc.) taking into account the price you pay especially during Plenary Sessions. A refrigerator would be welcome.

Dear Verena G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.2/5

A Business - 20/01/2019 Confirmed reviews ALL

Very good, as usual

Dear Andrea A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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