Mercure Strasbourg Centre Gare Hotel

Mercure Strasbourg Centre Gare Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 376 reviews

See on a map

Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • Opposite the TGV station, located in front of the tram and buses

  • Our Mercure hotel welcomes you to the European capital

  • 2 min from the picturesque "Petite France" district, close to the cathedral

  • European Parliament & Palais des Congres are easy to access from the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Strasbourg Centre Gare Hotel

14-15 Place de la gare
67000 STRASBOURG
France

GPS:48.584997, 7.736245

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE M BAR

Grab a coffee, savor one of our original cocktails or a glass from our wine selection. Meet up with friends or colleagues at the Mercure Strasbourg Centre Gare, just a stone's throw from the station.

Our accommodation(s)

From our spacious rooms, choose a double or room with twin beds to suit your needs. Enjoy added comfort and more services with our Privilege Room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  376 reviews

TripAdvisor Rating  3.5/5  534 reviews

Very conveniently located

Customer review rating 4.0/5

John Business - Confirmed reviews ALL

Room somewhat dated, very small bathroom. Comfortable bed, but duvet too heavy and had to be temoved from the cover to be comfortable. .A wider rangę of bar snacks would be beneficial in the evenings.

Dear John B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Strasbourg Centre Gare Team

Still trying to get a refund for charges against my card...

TripAdvisor rating 2.0/5

Lucy F TripAdvisor review

I stayed for work for 3 nights. The location was ideal especially as I arrived late and left early by train. The room itself was a bit shabby (broken and stained sink, stained carpets etc). However it was clean and comfortable. I did not pre pay for breakfast, but decided to have it on the first morning. At Euros 17.50 it was very expensive so I decided not to have breakfast again. On check in they had taken a card for "city tax" even though I thought I had already paid this through expedia (approx 7 euros for unknown taxes!). On check out they didn't say there would be any charge. But then proceeded to charge my card almost 60Euros! For two breakfasts I didn't even have and the one I did and of course this city tax. I am still trying to get the hotel to refund me. I do not understand how they can charge you without issuing a receipt, and certainly how they can charge you for meals you never even ate! Surely this is illegal? Shocking.

Disappointing

TripAdvisor rating 1.0/5

roslynp808 Friends getaway - TripAdvisor review

The staff were unhelpful and rude. We had great difficulty unlocking the door of our rooms and the man on reception was unwilling to help. The breakfast was expensive and the coffee machine overflowed . The bathroom floor was stained

Convent - just outside Strasbourg station

Customer review rating 3.5/5

Ian K. Solo - Confirmed reviews ALL

The hotel did seem quite quiet, with a fair bit of the public bar taped off, which wasn’t particularly pleasant. The stairs, landings and my room were a bit dated and in need of refurbishment but a comfortable night’s sleep was had, with a good enough light breakfast.

Dear Ian K., Thank you for your comments following your stay at Hotel Mercure Strasbourg Centre Gare. It is with great pleasure that we receive your compliments concerning our team. Also, we will not fail to share your appreciations this one. Your satisfaction is the best reward for our staff who work day after day to offer you an impeccable service. Furthermore, we share your feedback on the room product, we were supposed to start our total renovation in April 2020, unfortunately this one has been postponed to a date that we do not have today... We look forward to welcoming you again. Please accept, Sir, our best wishes The Mercure Strasbourg Centre Gare team

Dangerous room

TripAdvisor rating 1.0/5

DeepCoveTaku Couples - TripAdvisor review

We booked what we thought was a premium room. It turned out to be in the attic, had very poor lighting, and there were dangerous beams and roof supports blocking access to the bathroom, which in the night is very dangerous.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 109 reviews 9.3/10 Location
  • 145 reviews 5.6/10 Room
  • 166 reviews 9.3/10 Service
  • 76 reviews 8.7/10 Breakfast
  • 52 reviews 2.9/10 Vibe
  • 33 reviews 6.7/10 Cleanliness
  • 33 reviews 4.9/10 Amenities
  • 9 reviews 2.7/10 Value

Powered by Trustyou

All our hotels in STRASBOURG