Le Royal Hotel Lyon - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 1,548 reviews

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20 Place Bellecour, 69002 LYON, France

Description

Hotel extras

  • Hotel in Lyon with interior design by Pierre-Yves Rochon

  • The cuisine of the chefs of the LYFE Institute

  • Ideally located on Place Bellecour.

  • The leading hotel in Lyon since 1912.

  • The Clés d'Or concierge reception desk

Our accommodation(s)

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Hotel location

Le Royal Hotel Lyon - MGallery Collection

20 Place Bellecour
69002 LYON
France

GPS:45.756364, 4.833253

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

COTE BELLECOUR

Côté Bellecour is a quiet space during the day with a view of Bellecour, Lyon's largest square. Open every day from 11am to midnight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,548 reviews

Customer review rating 4.5/5

Christophe D. Families - Confirmed reviews ALL

The staff is really friendly and attentive, particularly the people from the École Bocuse. There was one particular lady from the Alpes Huez, who was very friendly and very good at the service

Dear Sir, Thank you for your kind words regarding our staff and their attentive service. We are pleased that your experience met your expectations and appreciate your recognition of our dedicated team member. Best regards, Andréa The Front Desk Le Royal Hotel Lyon - MGallery Collection

Customer review rating 4.5/5

Amanda G. Friends - Confirmed reviews ALL

Friendly staff, clean, very good location. I could see the metro station out the window. Easily walkable to all shops, restaurants and probably an 8 minute walk to the old town. Comfy beds. The showers were weird and we essentially flooded the bathrooms as they have a half glass wall on the side and then the shower head is in the middle. Housekeeping would come around in the evenings and provide you with chocolate and turn the bed down which was nice.

Dear Madam, Thank you for your thoughtful feedback regarding your recent stay at Le Royal Hotel Lyon - MGallery Collection. We are pleased to hear that you appreciated our prime location, friendly staff, and the comfort of our beds. Your comments about the shower design are duly noted, and we understand how this may have caused inconvenience. Please be assured that we will be carrying out renovations in the near future to improve our facilities. It is wonderful to know that you enjoyed the evening housekeeping service and the little touches we provide. We value your insights as they assist us in enhancing our guest experience. Thank you once again for your review, and we hope to welcome you back in the future. Best regards, Andréa The Front Desk Le Royal Hotel Lyon - MGallery Collection

Customer review rating 3.5/5

Daniel J. Business - Confirmed reviews ALL

I stayed here for 5 days from the end of January to the beginning of February. It was my third trip to Lyon and third time staying at one of the your group hotels. This time I chose to be central to Lyon city centre as I needed to be close to downtown and within walking distance of a main station. In general the stay was great and most of the staff were excellent. Unfortunately, I either didn’t catch or have forgotten the names of them but a special mention should go to the receptionist at check in, the two young members of staff who showed me to my room, the housekeeper on my floor (5th) and the whole breakfast team who were extremely professional and looked after me excellently especially as I don’t speak French. However, there were several things about my room that I would like to share. First, the plug in the bathroom sink would not go in the hole properly. The only two options were to let the water run constantly which is a waste or put something under the lever at the back of the tap to keep in the plug in the hole. I did the latter. Perhaps, I should have brought this up during my stay but this should be looked at for future guests and also so as not to waste water. Second, the glass partition between the shower and the bathroom sink was not fixed securely and moved if I touched it. I don’t know if it supposed to be hinged to the wall but it seemed to be unsafe when the whole partition moved away and only stayed attached to the wall. I asked the concierge if the partition was supposed to move and he said yes, however, I still think it should be fixed a little bit more strongly. Please advise me if I am making a wrong assumption and the glass partition is supposed to be hinged and move away for cleaning. Finally, no matter how much or how little water was put in the coffee machine, water leaked from the bottom. Perhaps it was the way I was using the machine but it seems to be strange to have a coffee machine that leaked. There wasn’t a danger in water leaking onto the electric cable or plug but in the end I had a put a towel under the machine to soak up the water. The overall stay was great and the receptionists and breakfast staff were superb but if the latter two issues could be cleared up then the stay would have been even better. One final thing that could have made the last day even better was a small breakfast bag of croissants/fruit/juice/yoghurt instead of just a cup of coffee when I left early after check out. After having paid for breakfast, I would have thought that a hotel of your standard could have provided something a little bit more than a cup of coffee in a paper cup. I hope you can clear up and answer the issues I have raised and that any comments I have made above are taken as ways for you and your hotel in general to improve as a whole.

Customer review rating 4.5/5

Ria R. H. Business - Confirmed reviews ALL

The Royal Hotel is a small hotel- with an excellent location. Comfortable rooms. Good service.

Dear Madam, Thank you for your kind words regarding your recent stay at Le Royal Hotel Lyon - MGallery Collection. We are pleased to hear that you appreciated our location, comfortable accommodations, and attentive service. Best regards, Andréa The Front Desk Le Royal Hotel Lyon - MGallery Collection

Customer review rating 5.0/5

Patricia S. M. Couples - Confirmed reviews ALL

Excellent ! Everything ! personnel, location, room, restaurant!

Dear guest, We are delighted to receive such a positive review. Our team would be thrilled to welcome you back for another pleasant stay in the future. Kind regards, Brian Front desk

Other web-users rate our hotel

  • 599 reviews 9.6/10 Location
  • 856 reviews 6.4/10 Room
  • 1,013 reviews 9.2/10 Service
  • 7 reviews 5.2/10 WiFi
  • 456 reviews 9.1/10 Breakfast
  • 399 reviews 7.5/10 Comfort
  • 134 reviews 6.2/10 Cleanliness
  • 9 reviews 2.2/10 Wellness Area

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