Comfortable, artful, well looked after.

The staff were all very attentive and couldn't do enough for you. The room we had was showing its age and could do with updating. Great location on the edge of the Place de BelleCour

We visited Lyon to experience the Fetes des Lumieres and to eat the gastronomic delights to combat the pandemic.

It was a great experience for a short stay with a small kid. A lot of nice things to mention: delicious breakfast, comfortable bed, great location. Lovely place and we are looking forward to coming back.

From the greeting to check out exceptional service, over the top accomodations.

as above

Nice and large room, great location, very friendly staff - and fantastic breakfast

This hotel is beautiful and in a great location. The service was perfect in every way. The concierge and the whole front desk staff were always extremely helpful. They all were always smiling and seemed to really love their jobs.

Hotel is well located in Lyon City center, near place Bellecour. CLose to the lively shopping area and restaurant/bar scene. Price is very reasonable. Which surely explaines why when it comes to "5 stars hotel", we are very far from it... 1/ Rooms are very aging. Pictures only show the renovated bedhead with nice wallpaper, but do not get fooled the rest (furnitures & bathrooms) have not been upgraded. Welcome back to the 90's ! 2/ Service is disorganized and unpleasant. Called for a early checkin, was told I will be contacted back in 10 minutes, but no one called back, and obviously the next day upon check-in at 14h45 our room was not ready... Minibar was not replenished, and we had to ask for it. The welcome for Platimum members is barely personalized nor acknoewledge (just got a drink voucher without much info on their bar...).

Needless to say we have been regulars at this wonderful & so well located Hotel. The Staff is soft spoken & knowledgable. The highlight of this visit was to have a dinner at the Restaurant of the Institute - Jean Christophe Directs the place with the expertise which is apparent. The Breakfast is sumptuous & intimate. The rooms are wonderfully presented & spacious overlooking the Place Bellecour or the side road which is also a choice we often made. Until you are a regular you don't notice that the place os virtually run by Students OR a management that make students run the place. It has its own pleasures as well as drawbacks when senior staff are few or not available to oversee. My wife & I felt that we could suggest that the management looks into adding more supervisory senior staff to oversee the Students. The Room was as always good except we saw that the small vanity mirror was broken / suspended with loose screws which could have been fixed before giving out the room. Not a critic but I would like the place to remain top class so this suggestion. Until the next visit. Vijay P. / Ariane

We have stayed here several times & this was the 5th that was as good as all the previous ones. We were lucky to get a table at the Institute Restaurant that made our visit event more pleasant. Director Jean Christophe was very talented & knowledgable in explaining the food & the sites of Lyon. Located most ideally in Lyon at Bellcour. Surrounded by beautiful shops , museums nearby and almost everywhere walkable. The staff is very helpful with directions & recommending good typical Lyonaise rests. The BF is sumptuous worth it. There is one thing that the management needs to look into is to hand hold the students that are virtually managing the place. More senior managers at hand will make services even more professional. The room should have been checked for broken mirrors in the Bath for example.. This is not a critic of the students - far from it - but a Hotel needs senior managers at hand in more numbers. Excellent place to be. VP

Professional welcome with personal touch. Well educated staff, always friendly and helpfull. Bar managerhighly professional and knowledgeable. Share his knowledge of the city with us. Location of the hotel at Bellecourt is the best for guest who wants to explore the city in all directions.

I will start with the only minor element of our stay: the 2 bathrooms in our spacious room-suite were outdated. But the I have only positive comments: location, cleanliness, breakfast, staff, overall services are perfect.

Brilliant location- easy access to old town, shopping, everywhere in Lyon. Staff wonderful. Rooms very comfortable as well as having old world charm. Luxurious and very french. Loved the windows were doubled- so no sound got into the room at all- which was surprising given the location.

We stayed in this hotel for one night prior to our Uniworld River Cruise. It is a beautiful hotel located next to the Chef Paul Bocuse Institute (cooking school/restaurant). The location is great and near great restaurants. We ate lunch at another Paul Bocuse restaurant, Le Sud, recommended by the hotel staff. It was the best meal of our 10 day trip. We booked the Circular Junior Suit with a panoramic view of Lyon. What a unique, beautiful, posh room. I highly recommend this hotel.