Le Royal Hotel Lyon - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 1,567 reviews

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20 Place Bellecour, 69002 LYON, France

Description

Hotel extras

  • Hotel in Lyon with interior design by Pierre-Yves Rochon

  • The cuisine of the chefs of the LYFE Institute

  • Ideally located on Place Bellecour.

  • The leading hotel in Lyon since 1912.

  • The Clés d'Or concierge reception desk

Our accommodation(s)

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Hotel location

Le Royal Hotel Lyon - MGallery Collection

20 Place Bellecour
69002 LYON
France

GPS:45.756364, 4.833253

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

COTE BELLECOUR

Côté Bellecour is a quiet space during the day with a view of Bellecour, Lyon's largest square. Open every day from 11am to midnight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,567 reviews

Customer review rating 5.0/5

Alexandra S. Families - Confirmed reviews ALL

Very accommodating and helpful staff. Centrally located.

Dear Sir, Thank you for your kind words regarding our accommodating staff and prime location. We are plesaed to hear that your experience at Le Royal Hotel Lyon - MGallery Collection met your expectations. We look forward to welcoming you back in the future. Best regards, Andréa The Front Desk Le Royal Hotel Lyon - MGallery Collection

Customer review rating 4.5/5

Jessica T. Couples - Confirmed reviews ALL

We enjoyed our stay and loved the view from our room.with a city view. We had to evacuate before 6am due to a fire alarm and didn't get an apology, or offer of anything like free breakfast (which was joked to be the cause of the fire alarm) and found the whole experience confusing and very few staff available at the time. The stay itself was lovely and we liked the bar tenders who were lovely. But the fire alarm was a disruption that we wished someone had apologised or acknowledged better.

Dear Jessica T., Thank you for taking the time to share your experience at our establishment. We are pleased to hear that you found your stay comfortable and enjoyed the stunning city view from your room. We sincerely apologize for the inconvenience caused by the fire alarm incident. We understand how disorienting such situations can be, and we appreciate your feedback regarding the lack of communication. Your comments are invaluable and will be taken into account as we continuously strive to improve our guest experience. We are glad to hear you enjoyed the service from our bar staff. Thank you once again for your understanding, and we hope to welcome you back for an even more enjoyable stay in the future. Best regards, Andréa The front desk Le Royal Hotel Lyon - MGallery Collection

Customer review rating 3.5/5

Mark F. Business - Confirmed reviews ALL

I have stayed in this hotel for decades. The staff is excellent... I just can't get the mold in the shower out of my mind. Happy to know the hotel will be renovated.

Dear Sir, Thank you for your continued loyalty over the years and for taking the time to share your experience with us. We are truly grateful for your kind words regarding our team. However, we sincerely regret the inconvenience you encountered with the condition of the shower. Please rest assured that your comments have been shared with our maintenance team, who have already taken the necessary corrective actions. We are also pleased to confirm that renovation works are planned in September for the rooms, which will further enhance the comfort of our facilities. We greatly appreciate your valuable feedback and look forward to welcoming you again soon. Kind regards, Steffy Front Desk Supervisor

Customer review rating 1.5/5

Peter J. Couples - Confirmed reviews ALL

Shower broken, coffee maker broken, tv broken, toilet paper 1-ply.

Dear Sir, Thank you for taking the time to share your feedback following your stay at Le Royal MGallery in Lyon. We are truly sorry to hear that your experience did not meet your expectations. Please rest assured that each room is inspected prior to guest arrival to ensure everything is in order. We regret that several issues occurred during your stay, including the shower, coffee machine, and television. Your comments have been shared with our maintenance team so that the necessary checks can be carried out immediately. Should any inconvenience arise during a future stay, we kindly encourage you to inform our reception team at any time, as we are always happy to assist and find a solution as quickly as possible. Once again, please accept our sincere apologies for the inconvenience caused. We hope to have the opportunity to welcome you again and provide you with the quality of stay you expected. Kind regards, Steffy Front Desk Supervisor

Customer review rating 4.5/5

Diane N. Solo - Confirmed reviews ALL

This is an excellent hotel with kind, hard-working staff. It's in a great location and embodies a real spirit of hospitality.

Dear Madam, Thank you for your kind words regarding our staff and location. We are pleased to hear that you experienced the spirit of hospitality we strive for at Le Royal Hotel Lyon. Your feedback is invaluable to us. We look forward to welcoming you again in the near future. Warm regards, Andréa The Front Desk Le Royal Hotel Lyon - MGallery Collection

Other web-users rate our hotel

  • 600 reviews 9.6/10 Location
  • 853 reviews 6.3/10 Room
  • 1,014 reviews 9.2/10 Service
  • 7 reviews 5.2/10 WiFi
  • 452 reviews 9.1/10 Breakfast
  • 393 reviews 7.5/10 Comfort
  • 134 reviews 6.3/10 Cleanliness
  • 9 reviews 2.2/10 Wellness Area

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