Le Royal Hotel Lyon - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 1,593 reviews

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Description

Hotel extras

  • Hotel in Lyon with interior design by Pierre-Yves Rochon

  • The cuisine of the chefs of the LYFE Institute

  • Ideally located on Place Bellecour.

  • The leading hotel in Lyon since 1912.

  • The Clés d'Or concierge reception desk

Our accommodation(s)

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Hotel location

Le Royal Hotel Lyon - MGallery Collection

20 Place Bellecour
69002 LYON
France

GPS:45.756364, 4.833253

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

COTE BELLECOUR

Côté Bellecour is a quiet space during the day with a view of Bellecour, Lyon's largest square. Open every day from 11am to midnight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,593 reviews

Customer review rating 4.5/5

Stephen P. Couples - Confirmed reviews ALL

Overall excellent. Seem to have a problem in getting hot water to the rooms.

Dear Sir, Thank you for your kind words regarding our staff and the comfort of your stay. We appreciate your feedback regarding the hot water issue and will ensure it is addressed appropriately. Warm regards from Lyon, Steffy Le Royal Hotel Lyon - MGallery Collection

Customer review rating 3.5/5

Kerry B. Couples - Confirmed reviews ALL

Lovely hotel in a beautiful area. Staff is accommodating and go the extra mile for foreigners. Much appreciated

Customer review rating 4.0/5

Antto J. Business - Confirmed reviews ALL

The service was good. The impression of my room was “very much used”.

Dear Sir, We thank you for your feedback. We are pleased to hear that you found our service to be satisfactory. We appreciate your comments regarding the condition of your room and fully understand your concern. Please note that a renovation work is planned to start mid-September of this year to enhance the comfort of our rooms. Warm regards from Lyon, Steffy Première de Réception Le Royal Hotel Lyon - MGallery Collection

Customer review rating 4.0/5

Brian H. Couples - Confirmed reviews ALL

Beautiful hotel, great location, nice staff. The hot water heater ran out of hot water is my only complaint. Everything else was marvelous.

Dear Sir, We thank you for your kind words about our hotel, location, and staff. We appreciate your feedback regarding the hot water heater, and will ensure it is addressed with our maintenance team. We look forward to welcoming you back for another wonderful stay. Warm regards from Lyon, Steffy Première de Réception Le Royal Hotel Lyon - MGallery Collection

Customer review rating 4.0/5

Supria S. Couples - Confirmed reviews ALL

The location was great. Our stay was comfortable. Our only complaint was that our room was not ready. We were told it would be ready within the hour. However, the room was not ready for closer to two hours. Attempts to contact the staff via WhatsApp while we were waiting yielded no responses. Our luggage was also not delivered, and we had to go back down to reception to track it down.

Dear Madam, We thank you for your feedback regarding your recent stay at Le Royal Hotel Lyon - MGallery Collection. We are pleased to hear that you enjoyed our prime location and had a comfortable stay. However, we would like to inform you that the hotel does not have a Whatsapp number. We understand how important luggage assistance is to our guests, and your comments will be taken into consideration for future improvements. We appreciate your understanding and hope to welcome you back for an even better experience. Warm regards, Steffy Le Royal Hotel Lyon - MGallery Collection

Other web-users rate our hotel

  • 631 reviews 9.7/10 Location
  • 885 reviews 6.1/10 Room
  • 1,028 reviews 9.2/10 Service
  • 8 reviews 7.5/10 WiFi
  • 458 reviews 8.9/10 Breakfast
  • 401 reviews 7.2/10 Comfort
  • 138 reviews 5.5/10 Cleanliness
  • 9 reviews 2.2/10 Wellness Area

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