Le Royal Hotel Lyon - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 1,588 reviews

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Le Royal Hotel Lyon - MGallery Collection - Image 1
Le Royal Hotel Lyon - MGallery Collection - Image 2
Le Royal Hotel Lyon - MGallery Collection - Image 3
Le Royal Hotel Lyon - MGallery Collection - Image 4
20 Place Bellecour, 69002 LYON, France

Description

Hotel extras

  • The Lyon House in the heart of Lyon

  • Pavyllon Lyon by Yannick Alléno and Institut Lyfe

  • Ideally located on Bellecour Square

  • Lyfe Institute Gourmet Cooking School

  • The welcome from our Les Clefs d'Or concierge

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room, 1 double bed, inner courtyard side

Photo out of - Superior Room, 1 double bed, inner courtyard side

25 m2 (269 sq. ft.). Ideal for short stays. A spacious and elegantly decorated room looking out over a quiet Lyon courtyard. Peaceful sleep guaranteed in the center of Lyon between the Rhône and Saône rivers.

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • 43'/109 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double bed(s)
  • Views: Courtyard View
See availabilities

323 sq. ft. (30 m2) - A spacious room with refined décor, including red or blue Toile de Jouy wallpaper. It combines modern Ligne Roset furniture with Bergère chairs by Nouailhac. Relaxation and serenity for a stay in the center of Lyon.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • 43'/109 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

161 sq. ft. (15 m2) - Located on the top floor with a view of Place Antonin Poncet, their décor combines shades of blue and white, wood and brass. They are inspired by clippers, 19th-century wooden merchant sailing ships.

  • Views:

    City View

Max. number of persons
1
Area
From 15 m² / 161 sq ft

Bedding

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • 43'/109 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Junior Suite, 1 double bed, view over Place Bellecour

Photo out of - Junior Suite, 1 double bed, view over Place Bellecour

431 sq. ft. (40 m2) - With a view of Place Bellecour, it reflects the luxury and charm of a Lyon apartment, with a bedroom and separate lounge for greater privacy. Beautifully decorated, it offers calm and serenity in an exceptional setting.

  • Views:

    City View

Max. number of persons
2
Area
From 40 m² / 430 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Le Royal Hotel Lyon - MGallery Collection

20 Place Bellecour
69002 LYON
France

GPS:45.756364, 4.833253

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 72 rooms
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • 72 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Pressing Additional charge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer
  • Near the property
  • Indoor parking
  • Public
  • 15 parking spaces
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 29.00 € 29 EUR Per day

Services & equipment

  • Stairs
  • Valet parking

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

PAVYLLON

Photo out of - PAVYLLON

Yannick Alléno pays tribute to his bistro roots with a resolutely contemporary take on gastronomy. Here, fine dining comes to life before your eyes in a warm, convivial setting where sharing and knowledge are passed on, Monday to Friday.

Cooking style
Gourmet
Capacity
80

Other informations

Payment

  • Cash
  • Credit card
  • Cheque
  • Contactless

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Yannick Alléno pays tribute to his bistro roots with a resolutely contemporary take on gastronomy. Here, fine dining comes to life before your eyes in a warm, convivial setting where sharing and knowledge are passed on, Monday to Friday.

Côté Bellecour is a quiet space during the day with a view of Bellecour, Lyon's largest square. Open every day from 11am to midnight.

Côté Cuisine is the heart of the hotel, designed for breakfast time when it will bring out your first smile of the day. Open from 6:30am to 11am.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,588 reviews

Customer review rating 5.0/5

Bernard P. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Geoffrey S. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Ivar R. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Nicole R. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Ho C. Solo - Confirmed reviews ALL

Customer review rating 4.0/5

Geoffrey S. Couples - Confirmed reviews ALL

The first room allocated to us was unacceptable to us for a four-night stay, as it had no drawer space for clothes. The replacement room was acceptable, so should have been given to us from the start. We would like to have eaten dinner at the hotel, but it was closed for the weekend (when we arrived) and fully booked for the rest of our stay. It would have been nice if a booking had been made by the hotel when we first arrived.

Customer review rating 4.0/5

Ivar R. Couples - Confirmed reviews ALL

Wonderful and helpful staff. Hotel breakfast great and so was the room

Customer review rating 4.5/5

Nicole R. Couples - Confirmed reviews ALL

Housekeeping was superb, location and room. A bit undated furniture that needs more love or changed Beautiful view, a bit slow check in especially when we did the part online before

Customer review rating 4.5/5

Ho C. Solo - Confirmed reviews ALL

Great stay. Staffs are very nice, helpful especially Maxime.

Customer review rating 5.0/5

Daniel A. Friends - Confirmed reviews ALL

Our stay was very pleasant with a spacious, comfortable, and quiet room. And most of the staff were friendly and welcoming, especially Brian at Reception and Alexis and Eddy in the bar. The breakfast was very nice and the staff there were friendly and attentive, except for one abrupt and gruff woman who barked orders at the younger staff. The hotel is centrally located for walking access to old town and the more modern sections, and there are metro stops very close for further distances. Recommended!

Customer review rating 5.0/5

Keith T. Couples - Confirmed reviews ALL

We stayed for a week. Had a lovely time in Lyon. The hotel was an excellent place to stay.

Customer review rating 5.0/5

Michelle K. Couples - Confirmed reviews ALL

We loved our four night stay at Le Royal. Perfect location to walk all over Lyon. Excellent accommodations and staff!

Customer review rating 4.0/5

Patricia H. Couples - Confirmed reviews ALL

We were warmly welcomed to our room, accompanied there by a staff member who explained all the things. The air conditioning was controlled by the hotel, but was adequately cool. We stayed only overnight, ready to go to the airport the following day. The hotel arranged our cab, and the cab was timely and professional. The only downside was the view of the alley, but I think we had just the standard room. They had a renovation going on, so I’m hoping their lobby will be beautiful when finished.

Customer review rating 0.5/5

Eleftheria N. B. Families - Confirmed reviews ALL

Please, I would kindly ask you to release the €350 as soon as possible and send me written confirmation by email that the amount has been released. I need this confirmation so that I can forward it to my bank and ask them to release the amount from my credit card and restore my available credit limit. I have also sent you an email regarding this matter. I would like to clarify that in my email I mistakenly mentioned that the amount had been blocked for 10 days. The correct period since my check-out on September 10th is more than 6 days. However, if we count from the beginning of my stay, the amount has been blocked for considerably longer. I would appreciate your immediate assistance and written confirmation of the release of the €350.

Customer review rating 5.0/5

Ian B. Couples - Confirmed reviews ALL

Lovely hotel in a superb location, right next to a metro, a few steps from the main shopping area and a short walk to the old town.

Customer review rating 5.0/5

Christopher O. Couples - Confirmed reviews ALL

This was exactly what we needed! Beautiful, comfortable and great service.

Customer review rating 5.0/5

Nathan C. Couples - Confirmed reviews ALL

We were delighted with our room and the position of the hotel being so central. The staff were friendly and informative. The breakfast room was lovely with plenty of choice and good coffee.

Customer review rating 1.5/5

Natalia J. C. Couples - Confirmed reviews ALL

The location of Le Royal Hotel Lyon is perfect, and this was one of the main reasons we chose the hotel. We also chose it because it is an Accor 5-star hotel, and Accor is our preferred hotel group. Unfortunately, our experience was very far from what we would expect from a 5-star MGallery property. There are some positives. The staff were consistently kind, courteous and helpful throughout our stay. The beds were also extremely comfortable, with lovely bed linen. Unfortunately, that is where the positives ended. Our first room was immediately disappointing. There was a strong and unpleasant odour, which smelled of leather or animals, despite there being no leather in the room. The carpet was extremely worn, with holes in several places, the furniture was chipped, and the air conditioning was very noisy. The bathroom was particularly shocking. The toilet was so high that your feet did not touch the floor when seated. The sink was cracked, and, worst of all, the grout around the bath was covered with drilled holes and mould. The shower was not a proper shower cubicle but was situated in the old, stained bathtub. I have never experienced bathroom conditions like this in a hotel presented as a 5-star property. We complained to reception and were told that they could not change our room until the following day, so we had no choice but to stay in the room for another night. The following day, the hotel did move us and kindly upgraded our room. They also left an apology note, chocolates, juice and a small bouquet, which was a thoughtful gesture and appreciated. Unfortunately, the second room also had significant problems. The bathroom was more modern and had a proper shower cubicle, although the handheld shower head needed attention. The bathroom was wallpapered, with unsightly tears in several places. I also question the suitability and hygiene of wallpaper in a bathroom, particularly around the toilet area. Most concerningly, the second room smelled even worse than the first. This time, there was a very strong smell of something resembling an electrical burn, like the smell of a Scalextric set overheating, for those who remember them. The smell gave me headaches throughout our stay. Having already complained once and been moved, I felt uncomfortable raising another complaint, but it significantly affected our enjoyment of the stay. There was one final incident that really summed up our experience. The hotel had kindly agreed to a late checkout. Before leaving for our flight, we left our luggage at the hotel and went for lunch. When we returned, we needed to use the bathroom before our taxi arrived. There are no proper public toilets in the reception area, so we were given a key to room 212, apparently a small shower room/toilet for this purpose. As a woman, I was already uncomfortable to find the toilet seat left up. What I found considerably more disturbing, however, was blood on the wall. At that point, my concern was no longer simply about the dated décor or maintenance issues. It raised serious questions about housekeeping and hygiene standards. I want to stress that the staff themselves were consistently pleasant and courteous, and I appreciated the efforts made after our initial complaint, particularly the room change and apology. However, kindness from the staff cannot compensate for the condition and cleanliness issues we experienced. We chose this hotel because we trusted the Accor brand and expected the standards associated with a 5-star MGallery property. Sadly, our experience did not come close to those expectations. For us, the perfect location and comfortable beds were nowhere near enough to overcome the maintenance, odour and, most importantly, hygiene problems we encountered. A very disappointing stay, and certainly not what we expected from a 5-star Accor hotel.

Customer review rating 1.0/5

Denise V. S. Couples - Confirmed reviews ALL

we over paid for this 5 star hotel.

Customer review rating 5.0/5

Michael M. Couples - Confirmed reviews ALL

I had a wonderful experience at this hotel and highly recommend it. Prime Location: Situated right in the heart of everything, making it incredibly easy to walk to major attractions and restaurants. Attentive Staff: The team went above and beyond from check-in to check-out, providing warm and professional service. Cosy Room: The room was clean, beautifully designed, and felt like a perfect retreat. The bed was exceptionally comfortable. I will definitely stay here again!

Customer review rating 5.0/5

Christine T. Couples - Confirmed reviews ALL

We loved our stay. Very friendly staff. A beautiful room and the most comfortable bed

Customer review rating 5.0/5

Cheryl M. Couples - Confirmed reviews ALL

Our stay was so lovely. The hotel is in a great central location. It was very well appointed and the service was excellent! Don’t pass up the wonderful breakfast!

Customer review rating 5.0/5

Susan P. Couples - Confirmed reviews ALL

Stayed 6 nights and really enjoyed the warm hospitality in this hotel from a friendly group of staff. Very well appointed. Great location right near lots of public transport and a short walk to the old town.

Customer review rating 5.0/5

Stephanie B. Couples - Confirmed reviews ALL

Well located for Lyon sightseeing. A great concierge on arrival and again on departure. Very pleasant room if a little tired looking. Good view over Place Bellecour and the Rhone. Appreciated the cold water.

Other web-users rate our hotel

  • 653 reviews 9.7/10 Location
  • 868 reviews 6.5/10 Room
  • 1,031 reviews 9.1/10 Service
  • 7 reviews 2.4/10 WiFi
  • 469 reviews 9.3/10 Breakfast
  • 394 reviews 7.3/10 Comfort
  • 218 reviews 5.5/10 Amenities
  • 150 reviews 6.1/10 Cleanliness

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