Le Royal Hotel Lyon - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 1,535 reviews

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Description

Hotel extras

  • Hotel in Lyon with interior design by Pierre-Yves Rochon

  • The cuisine of the chefs of the LYFE Institute

  • Ideally located on Place Bellecour.

  • The leading hotel in Lyon since 1912.

  • The Clés d'Or concierge reception desk

Our accommodation(s)

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Hotel location

Le Royal Hotel Lyon - MGallery Collection

20 Place Bellecour
69002 LYON
France

GPS:45.756364, 4.833253

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

COTE BELLECOUR

Côté Bellecour is a quiet space during the day with a view of Bellecour, Lyon's largest square. Open every day from 11am to midnight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,535 reviews

TripAdvisor Rating  4.2/5  1,940 reviews

Customer review rating 2.5/5

Popoola O. D. Business - Confirmed reviews ALL

Location was excellent, however, room is too small. Bed is too small. Balcony door is too old and bad, ventilation is not too good. Price is high for what is offers, can't believes it's a five star. Only one elevator for a five storey building, emergency service in such situation would be damming. Only water is complimentary. Staff were nice, I was well received. Sockets are scarce in the room, chair with no back rest, table not workable.

Dear Sir, Thank you for taking the time to share your feedback. We sincerely thank you for your kind remarks about our staff and our location, which we are pleased to know you appreciated. Your comments are valuable to us and help us continue improving our services. We would like to clarify that the room reserved was a Classic Single Room of 15 m² with a single bed, which corresponds to the category booked. We acknowledge your comments regarding the room size and amenities, and we would like to inform you that renovation works are planned starting in February, including improvements to certain facilities. Regarding the elevator, please be assured that in case of fire or emergency, elevators are strictly not to be used as emergency exits. Emergency staircases are available for this purpose. Kind regards, Steffy Front Desk Supervisor

Customer review rating 5.0/5

Margarita V. Couples - Confirmed reviews ALL

Room size larger than most Breakfast was great Everyone was extremely helpful

Dear Madam, Thank you for your kind words regarding our location, room size, and breakfast offerings. We are pleased to hear that our team provided you with helpful service. Your positive feedback motivates us to continue delivering exceptional experiences. Best regards, Andréa The reception Le Royal Hotel Lyon - MGallery Collection

Customer review rating 4.0/5

Dominique M. Families - Confirmed reviews ALL

Well located and great service.

Dear Sir, Thank you for your kind words regarding our location and service. We are glad to hear that you had a positive experience at Le Royal Hotel Lyon - MGallery Collection. Kinds Regards, Andréa The reception Le Royal Hotel Lyon - MGallery Collection

Customer review rating 1.5/5

Adrien B. Families - Confirmed reviews ALL

Extremely helpful staff at reception and in the restaurant, lovely, resourceful and caring but the room condition should be improved.

Customer review rating 4.0/5

Gennadi M. Couples - Confirmed reviews ALL

Nice rooms, but needs renovation. Bathrooms are not comfortable. Some furniture in suite do not correspond to classic atmosphere and look very cheap.

Dear Sir, Thank you for your kind words regarding our location and the cozy atmosphere of our hotel. We appreciate your feedback on the need for renovations in certain areas and will certainly take your comments into consideration as we continually strive to enhance our guest experience. Kinds Regards, Andréa The reception Le Royal Hotel Lyon - MGallery Collection

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Other web-users rate our hotel

  • 588 reviews 9.8/10 Location
  • 846 reviews 6.5/10 Room
  • 998 reviews 9.1/10 Service
  • 6 reviews 4.8/10 WiFi
  • 437 reviews 8.8/10 Breakfast
  • 397 reviews 7.5/10 Comfort
  • 133 reviews 5.7/10 Cleanliness
  • 10 reviews 2/10 Wellness Area

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