Hotel Le Royal Lyon-MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 2,000 reviews

Hotel Le Royal Lyon-MGallery - Image 1
Hotel Le Royal Lyon-MGallery - Image 2
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Description

Hotel extras

  • La Maison Lyonnaise par Excellence

  • Cuisine prepared by Institut LYFE chefs

  • Ideally located in Place Bellecour.

  • The number one hotel in the city of Lyons since 1912.

  • Clés d'Or concierges.

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Hotel location

Hotel Le Royal Lyon-MGallery

20 Place Bellecour
69002 LYON
France

GPS:45.756364, 4.833253

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,000 reviews

TripAdvisor Rating  4.0/5  1,900 reviews

Certificate of excellence 2023

Offers so much delivers very little

TripAdvisor rating 2.0/5

luxtravelleruk Couples - TripAdvisor review

The location is great and some of the public areas are smart enough although small. The breakfast was good with a wide selection on offer and fresh eggs cooked to order. There is very little space between the tables so getting up to go to the buffet could be a challenge for some and a cold wind that whistles through the room so wear a jumper. The room We had a suite on the fourth floor overlooking the square and the views are great. Unfortunately it was not really a suite it was two rooms with an adjoining door. The first room has an old uncomfortable sofa that the cushions slid off if you at on it and one assumes it opens into a bed (god help anyone that had to sleep on that! The rooms are sad, dated, tired with cheep chipped furniture, scuffed walls, ugly carpet and dirty windows. The bathrooms haven’t been decorated since the late 80’s ( who doesn’t love standing in a bath tub with a handheld shower!) there is a hair dryer in the bathroom but the bear wires were a little concerning. The service at reception and concierge was nonchalant to the point of useless. Taxis were booked in advance and then at the agreed time of arrival we were told it was not coming because of the rain or the traffic and we should take the metro or a bus! No apology just a shrug of the shoulders. I would not recommend this hotel.

Classy Hotel

TripAdvisor rating 4.0/5

RyRN Friends getaway - TripAdvisor review

We booked a superior room overlooking the Place Bellecour and was very surprised when we walked in our room. The room was nicely decorated with beautiful wallpapers, drapes, and furniture. It was larger than I expected with a very comfortable bed and pillows. The room had a good size bathroom as well. The water was included in our booking which was very nice. The view from our room was also beautiful and to see locals going about their business. There is a bar located on the premise which serves decent cocktails. This hotel also has a breakfast service which we did not partake in. I did have a couple of issues during our stay. The room was warm and the AC would not cool down our room. We had to leave the window open to get some cool air in. Being close to a busy street, it would get noisy during the morning rush hour. Also on the left side of the bed there was a fire alarm system which had a red light that would blink at a few seconds intervals. If you're a light sleeper or get disturbed by lights when trying to sleep, this might be an issue.

Fantastic boutique hotel

Customer review rating 5.0/5

Jc N. Business - Confirmed reviews ALL

From the moment you walk in to your check out I was treated with the most courteous and professional staff.

Dear Sir N., Thank you for your very positive feedback about your stay with us. We are delighted to read that you enjoyed your stay in our "Maison Lyonnaise". We look forward to welcoming you back soon. Have a nice day! Sincerely, Maëlle - Service Client

A "real" hotel

Customer review rating 4.5/5

Ollie Couples - Confirmed reviews ALL

Our courtyard room is large and tastefully decorated. Although some of the furniture is slightly tired looking, it's still pleasing. It's quiet inside the room, even though the hotel is quite fully booked. The moment you enter the hotel, you're greeted and serviced by an enthusiastic crew, which makes you feel welcomed. The crew is knowledgeable and the concierge is very helpful with our restaurant reservations. Location is EXCELLENT, with great public transportation, shops, eateries nearby. Will definitely stay here again in the future. We received a small cute souvenir on checkout - it's the attention to details that makes the difference!

Dear Ollie, Thanks a lot for taking the time to write your positive review. Your comment has been shared with all our team ! We are delighted to read that you enjoyed the charm of our hotel and its warm welcome. Attention to detail is our top priority. We are pleased that you appreciated our little attention. We hope to see you soon again at Le Royal ! Kind regards, Maëlle, Guest Relation

A lovely comfortable hotel with great staff - but some improvement required

TripAdvisor rating 4.0/5

Christine F TripAdvisor review

A great location in the centre of Lyon, with an abundance of staff as many are trainees. Excellent concierge and porter service. Very traditional style hotel, but loved the cosy decor. Great chocolate on the reception desk. An expensive breakfast but one we didn’t regret. Attentive staff that were happy for us to stay and chat over a long breakfast. Food cooked to order and a lovely quality buffet. Loved the boudoir feel of the bar. Our last day it was windy and snowing and we stayed in the bar playing comfortably as any sight seeing was out of the question. The room was comfortable with a big bed, but in the evening before dinner I took a shower in the over shower bath not noticing that although the bath was equipped with a fixed overhead shower head, plus a flexible hose shower head and a glass shower screen that there was a 4cm gap between the top of the bath and the bottom of the screen. So of course I stepped out of the shower into a completely flooded bathroom and toilet. Why there wasn’t a warning notice on the wall I don’t know. I tried to wipe up some of the excess with the bath mat and shower - enough to finish getting ready for dinner, but the toilet was awash with water. Passing the front desk I asked for housekeeping to go to our room to mop up the water and replace the towel. I also expressed how ridiculous the shower set up was and how it must be constantly flooded. I was told no it wasn’t!!! When we got back to our room no one had been in to replace the soaked towels or mop up. Luckily the room was warm so a lot of the water had evaporated. But this is not what I would expect in a 5 star hotel. But we would certainly go back next time in Lyon.

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Other web-users rate our hotel

  • 623 reviews 9.7/10 Location
  • 935 reviews 6.5/10 Room
  • 1,184 reviews 9.2/10 Service
  • 481 reviews 8.8/10 Breakfast
  • 418 reviews 7.7/10 Comfort
  • 225 reviews 7.3/10 Amenities
  • 167 reviews 6.5/10 Cleanliness
  • 6 reviews 2.5/10 Wellness Area

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