Hotel Mercure Lyon Centre Château Perrache 4 stars

Customer review rating (ALL Rating) 4.4/5 2,269 reviews

Hotel Mercure Lyon Centre Château Perrache - Image 1
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Description

Hotel extras

  • Hotel in the heart of a historic building from 1906

  • A stone's throw from the Perrache train station and public transport

  • Some rooms boast a view of Fourvière hill

  • 7266 sq.ft. of space for your meetings, seminars, and events

  • Belles Saisons restaurant with bistro chic cuisine

Our accommodation(s)

Hotel location

Hotel Mercure Lyon Centre Château Perrache

12 cours de Verdun Rambaud, Esplanade de la gare
69002 LYON
France

GPS:45.749492, 4.824919

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BELLES SAISONS

Fully renovated, the chic Art Nouveau-inspired bistro Belles Saisons is open 7 days a week. Homemade food based on fresh, seasonal produced is on the chefs menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,269 reviews

Customer review rating 4.5/5

Purabi P. Solo - Confirmed reviews ALL

Well connected with metro train to all parts of the city. Good hospitality by staff. You can walk around the city and enjoy shopping and food. Safe for single female travellers.

Dear Mrs P., Thank you for your positive feedback regarding your recent stay. We are pleased to learn that you found our hotel comfortable and well-serviced, and that our staff provided you with good hospitality. We appreciate your kind words and hope to welcome you again soon. Sincerely, Céline FARRUGIA Office Manager

Customer review rating 4.5/5

Ian P. Couples - Confirmed reviews ALL

Stayed 3 nights - no issues - quiet and well serviced, staff very friendly. Lift a bit old school but that is clearly being addressed - lots of charm and character about the building - good location for any public transport making the city very accessible. Enjoyed our time here

Dear Mr. P., Thank you for your positive comments regarding your recent stay at our hotel. We are delighted to learn that you enjoyed our convenient location, the charm of our building, and the comfort of your accommodation. It is also gratifying to know that our staff contributed to making your experience pleasant. We appreciate your understanding regarding the elevator and are pleased to inform you that improvements are underway. We look forward to welcoming you again in the future. Sincerely, Céline FARRUGIA Office Manager

Customer review rating 4.0/5

Adrian W. Couples - Confirmed reviews ALL

Hôtel Mercure Lyon Centre Château Perrache is a charming hotel situated in a prime location near the heart of Lyon, making it an excellent choice for visitors. As it was my first visit to Lyon, I found Château Perrache perfectly situated for exploring the city’s main attractions and transportation hubs. The room I stayed in was spacious, comfortably furnished with modern decor, and had a charming ambiance that made me feel at home. It was spotlessly clean, with thoughtful touches such as a re-filled water bottle each day and complimentary drinks in the minibar. However, I must mention a disappointing aspect: both hotel entrances appeared unwelcoming and quite plain. I understand this is due to ongoing construction work, which initially caught me off guard upon arrival. On a positive note, the hotel staff truly stood out. Their service was exceptional, I would confidently rate them a 10 out of 10. Every staff member I encountered was genuine, friendly, and professional without being overly familiar. Special praise goes to the restaurant and bar staff, as well as the two ladies and a young gentleman at the reception desk. Although I regret not remembering their names, their attentive service made a lasting impression. Overall, I believe Mercure could elevate its guest experience by adopting the excellent customer service standards demonstrated at Château Perrache across all areas of the hotel.

Dear Adrian W., Thank you for taking the time to share your experience at Hôtel Mercure Lyon Centre Château Perrache. We are delighted to learn that you enjoyed our prime location, our spacious accommodations, and the exceptional service provided by our staff. Your kind words regarding their professionalism and attentiveness are truly appreciated, and I will ensure that your praises are shared with the team. I regret that the appearance of our entrances did not meet your expectations due to the ongoing construction work. We understand how this can impact first impressions, and we thank you for your understanding as we work to improve the property. Your feedback on the customer experience is invaluable, and we continually strive to enhance all areas. We hope to welcome you again in the future, where you can enjoy a refined experience in our hotel. Sincerely, Céline FARRUGIA Head of Accommodation

Customer review rating 4.5/5

Helen P. Business - Confirmed reviews ALL

Very professional welcome and reception. Wide selection of breakfast items and easy check-out and receipt by email. What I need for a comfortable business trip - thank you!

Dear Helen P., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you appreciated our location, room quality, and professional service. It is our goal to provide a comfortable experience for our business travelers. We look forward to welcoming you again. Arthur MERER General Manager

Customer review rating 5.0/5

Zeynep T. A. Couples - Confirmed reviews ALL

Comfortable and charming hotel,nice staff

Dear Zeynep T. A., Thank you for your kind words regarding our location, comfort, and staff. We are delighted to hear that you enjoyed your stay at Hôtel Mercure Lyon Centre Château Perrache. Sincerely, Arthur MERER General Manager

Other web-users rate our hotel

  • 1,137 reviews 8.1/10 Location
  • 1,582 reviews 7.3/10 Room
  • 1,387 reviews 8.8/10 Service
  • 14 reviews 4/10 WiFi
  • 707 reviews 8.6/10 Breakfast
  • 506 reviews 7.5/10 Vibe
  • 381 reviews 5.7/10 Cleanliness
  • 23 reviews 3.6/10 Wellness Area

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