Mercure Lyon Centre Château Perrache hotel 4 stars

I will write a proper complaint about this stay in the coming days.

The room was spacious and clean with a nice view on the castle, receptionist was helpful and gave us all the information we needed. Breakfast was quite alright given the circumstances. Unfortunately my car window got smashed while parked outside the hotel. Only the person who did it is to blame of course. The staff were very helpful by calling the police when I asked them to do so provided me with a vacuum cleaner to get rid of the glass.

Found it very difficult to find the hotel due to the complex road system clost to the hotel and was difficult to get back out on the main road again. When I arrived the door to the garage and the door to the hotel required intercome access and nobody answered for 5 minutes. Once inside the experience improved. staff were very helpful and spoke English, the rooms were very clean and looked new and fresh. The air con was quiet and effective and it was good that the car park was garaged so i felt my car was safe.

Friendly, excellent service. Especially front desk and also breakfast restaurant manager. Well done all.

I enjoyed my short stay at the Mercure Perrache but the bathroom in my room was really cold. Plus, the bathroom window should have a blind as I felt very exposed when the light was on. The window looks out over a nearby building. There is an old shutter at the bathroom window but it was not working.

Room spacious and very clean Staff very polite and professional

Ras

We stayed for five nights in February. Lyon has been on our wish list for a while and did not disappoint. The hotel is beautifully decorated. The staff are friendly and helpful. Our room and bathroom were very clean and well maintained. There was a wide selection available for breakfast. Although it is located between the railway and bus stations it was quiet inside.

Nice hotel well located with good accommodations

Friendly professional staff, listened to our needs and prepared to help at all times with a “can do” attitude.

Wonderful place to stay in Lyon! We enjoyed everything about this hotel!

moment convivial en famille

Helpful reception staff, the two girls who ran the bar were excellent and recommended good wine choices, the girls were constantly busy. Our room was lovely, well equipped with an Nespresso machine, and beautiful shower products. BUT the meal in the restaurant outside the bar was awful not French cuisine at all. My Caesar salad was tasteless and not at all like the classic. My husband had an entree which appeared in 5 minutes that comprised of a dried out pastry shell with fish balls, he also ordered for his main a crumbed veal that looked and tasted like it was a frozen meal from the local Super Marche. We had been to Provence and had eaten at a cafe and bar where the food was amazing, traditional French food. So was really disappointed by the food at such a lovely old hotel like the Mercure.

The building is right behind the Perrache station, easy reach from the city centre (10mins walk), the lounge is fancy and the room was spacious and comfortable

I spent two nights in the hotel during the fete des limiares. The hotel is installed in a historical building and rooms are modern and spacious. Breakfast is excellent. The only drawback is the difficulty in finding available parking spaces.