Mercure Lyon Centre Château Perrache hotel

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Mercure Lyon Centre Château Perrache hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,743 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • A quirky hotel in Lyon's Presqu'île, near the train station and services

  • High quality rooms and suites, some with views of Fourvière

  • Free fitness area available 7 days a week

  • 800 m² rooms for your meetings, seminars and events

  • A health protocol certified ALLSAFE by Bureau Veritas

Hotel location

Mercure Lyon Centre Château Perrache hotel

12 cours de Verdun Rambaud, Esplanade de la gare
69002 LYON
France

Telephone +33 4 72 77 15 00

Fax +33 4 78 37 06 56

Contact email

  • MAIN TERMINAL BUS STATION:  PERRACHE

  • LYON PERRACHE:  A PERRACHE

  • T1:  T1 PERRACHE

  • T2:  T2 PERRACHE

  • By plane

    LYON ST EXUPERY At 28km / 17 miles

  • By car

    SORTIE LYON-CENTRE-GERLAND At 4km / 2 miles

  • By car

    SORTIE PERRACHE-CHARLEMAGNE At 1km / 0 miles

  • By train

    LYON PART DIEU At 15km / 9 miles

  • By train

    LYON PERRACHE At 0km / 0 miles

GPS:45.749492, 4.824919

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE 12.2

Whether you are meeting with colleagues or enjoying a meal with friends, indulge in the culinary delights prepared by our chef!

Our accommodation(s)

Enjoy the charm and elegance of our rooms and suites. Spacious and comfortable, they are equipped with high-end bedding, a minibar, a courtesy tray, a safe, and free WiFi (very high speed).

Our guest reviews

Our guest reviews for
Mercure Lyon Centre Château Perrache hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,743 reviews

TripAdvisor Rating  4.0/5  1,518 reviews

Business trip to Lyon

Customer review rating 4.0/5

Alek G. Business - Confirmed reviews ALL

Nice hotel, well located.

Dear Sir G., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gwenaëlle Assistant front office manager

Great location and lovely rooms

Customer review rating 4.5/5

Mthomas Friends - Confirmed reviews ALL

Very pleasant stay and the staff were lovely. Nice comfy bed!

Dear MANISHA T., Thank you very much for this nice comment. We are really glad to notice that you enjoyed your stay with us and that our staff made your stay even more comfortable! It was a real pleasure to welcome you and we hope to see you again in Lyon very soon. Best regards, Gwenaëlle Assistant front office manager

Good stay, surprising beautiful building

Customer review rating 4.0/5

Michael Business - Confirmed reviews ALL

Perfect for business trip. A little bit disappointment by price et meal in the restaurant

Dear MICHAEL E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry about the step in the room. For your next stay the 23 of May I change the room and the view to have another experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaëlle Assistant front office manager

Fon’t Stay here if you have a car

Customer review rating 2.0/5

Sean M. Solo - Confirmed reviews ALL

Pleasant room. Minuscule bathroom. When I arrived I was going informed that no parking was available - “you should have reserved a parking space, you can park on the street”. I explained that I needed secure parking so was directed to the Q-Park. My friend (a driver, from Lyon) was with me and we struggled to find the Q-Park by car. The next day I asked the same receptionist how to get back to the Q-Park and she gave me the same map - in fact I discovered that you can walk back to Q-Park through the train station. The area around this Mercure and the train station is a confusing maze and the staff need some training . I wouldn't recommend staying here if you need to have your car with you.

Dear SEAN M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations about the parking; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marion Begoc Chef de réception

Next to the station and food areas

Customer review rating 5.0/5

Gary S. Friends - Confirmed reviews ALL

Came for the football and explore foodie Lyon ticked all the boxes with markets and eateries and left with a football result

Dear IAN GARY S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaëlle Assistant front office manager

well located, very small room

Customer review rating 2.0/5

Marc L. Business - Confirmed reviews ALL

long time member of Accor, several stays at this location... I did not remember why I had not come for awhile... now I do single bed room, with the room itself not much bigger than the single bed... in line with the shower... the wardrobe was almost bigger than the room... defective TV For the price, better go to the Ibis down the road!

Dear MARC L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marion Begoc Chef de réception

Customer review rating 3.5/5

R. Friends - Confirmed reviews ALL

Hotel room and location was fine m. Although you have charged me £208.00 when the room was £160.00 at booking. Will you be refunding me the the difference?

Dear ARCHER R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the 208 dollars which were blocked on your credit card, its will disappear if it's not already done. You will be charged of only 194 €. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Begoc Chef de réception

Good location

Customer review rating 3.0/5

Seema Business - Confirmed reviews ALL

The hotel is well located with easy access to public transport. The room is spacious and clean. Breakfast is quite average for the price. We had to wait a long time to be served at the bar, which appeared to need a good cleaning and refurbishing. Otherwise a pleasant stay.

Dear SEEMA S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marion Begoc Chef de réception

need to improve staff training

Customer review rating 3.0/5

Mr Families - Confirmed reviews ALL

did not see a proactive approach with the reception staff, overall customer centricity could be better worked with the team. every time we asked for an info, it was like an obligation for them

Dear Sir R., By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the hotel did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely Gwenaëlle Assistant front office manager

Good place

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Fine stay at the hotel, well connected to the railways. Room : OK Breakfast : OK, but the scramble eggs were cold....

Dear ALAIN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia MAZZIA Directrice

Very good

Customer review rating 4.5/5

Ft Business - Confirmed reviews ALL

well located, good stay, nice room, breakfast good negativ point = parking from the hotel full

Dear S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Begoc Chef de réception

Perfect location in a character hotel and very good service

Customer review rating 4.0/5

C. Business - Confirmed reviews ALL

Excellent location and staff very kind and professional. I used the restaurant for diner and also the fitness area. I used also a parkng place for the period. I have been updated for free to get a larger room.

Dear CHRISTIAN C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaëlle Assistant front office manager

Nice place to stay and visit Lyon

Customer review rating 5.0/5

Mike Families - Confirmed reviews ALL

I like this location. Right at the train station and metro. Easy to to find and get around. Rooms are nice.

Dear MIKE R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Mazzia General Manager

My favorite hotel in lyon

Customer review rating 4.5/5

Frederic Business - Confirmed reviews ALL

Perfect a usual

Dear FREDERIC M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Mazzia General Manager

Front Desk Team Marvellous

TripAdvisor rating 5.0/5

eirelink TripAdvisor review

I would like to congratulate in particular Mme Marion Begoc for running an excellent front of house team; day and night. Nothing was too much trouble; they had plenty of good advice and whenever we needed something it was provided immediately. Breakfast was also well worth it; virtually everything you could think of was available. The hotel was fully Covid compliant, even though the hotel seemed very full, with sanitiser everywhere and clear instructions on how to use the facilities were also everywhere in French and good English. This was our first trip anywhere in over 2 years and I would have no hesitation in recommending the Chateau Perrache.

Dear Eirelink, Thank you very much for this beautiful comment ! We are really glad to notice that you enjoyed your stay with us and that our staff made your stay even more comfortable :) It was a real pleasure to welcome you and we hope to see you again in Lyon very soon. Best regards, Marion Begoc, front office manager

Terrible - Avoid of you can

TripAdvisor rating 1.0/5

AlexLon72 TripAdvisor review

Long term member of Accor. Were initially given the smallest and darkest room on the floor - insulting. Then the rooms are clearly furnished with Ibis Styles furnitures and beds but the price is not the same… and then breakfast team was under-staffed, under-trained and arrogant whilst not following minimum hygiene and COVID safety standards. Lady (Jennifer) at reception did her best but clearly the hotel management team is not here to make a good name and reputation of Accor… definitely not 4 stars and Ibis Styles provide a much better service. So to avoid!

Overnight stay.

TripAdvisor rating 5.0/5

The_Aged_Traveller Couples - TripAdvisor review

We really enjoyed our overnight stay. The staff were all very helpful and friendly. Our room in this lovely old building was spacious and comfortable. We ate in the restaurant and found the food to be of a very good standard but a limited choice. Breakfast was very good in a lovely old dining room. Parking was a bit challenging in the garage but it was right next to the hotel.

Dear Guest Dear Guest Thank you very much for this nice comment. We are really glad to notice that you enjoyed your stay with us and that our staff made your stay even more comfortable! It was a real pleasure to welcome you and we hope to see you again in Lyon very soon. Best regards, Marta PARDO-BADIER General Manager

Mercure Lyon Centre Chateau Perrache

TripAdvisor rating 5.0/5

jackholmes181 Couples - TripAdvisor review

Mercure Lyon Centre Chateau Perrache is comfortable and convenient to the Gare Perrache. Breakfast is excellant and the service is right on. Our three night stay gave us a good chance to see and experience Vieux Lyon and the neighbor hoods on the peninsula.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO-BADIER General Manager

Nice, beautiful and spacious

TripAdvisor rating 4.0/5

antan Business - TripAdvisor review

Nice hotel with lost of charm to it. Location though (next to train station) a bit not-so-nice (after darkness), but quite convenient if you travel by train. Large rooms and hallways, an air of a by-gone time well renovated. The kind of place I like to stay.

Dear Guest Many thanks for sharing your feedback with about the Mercure Lyon Centre Château Perrache. We are pleased that we met your expectations during your stay and that you enjoyed our location as well as your room. We really hope to have the pleasure of welcoming you again in our hotel for your next trip to Lyon Best regards Marta PARDO-BADIER General Manager

Ideal location for visiting Brasserie Georges

TripAdvisor rating 4.0/5

Hereandthere12362 Couples - TripAdvisor review

Only a couple of hundred metres from the Brasserie Georges. Easy access to train and metro 50 metres away. Easy parking - surprisingly. Though difficult to get there even with a GPS. Good size room, but far too dark. Needs an upgrade. Breakfast good.

Dear Hereandthere12362, It is a pleasure to receive your positive feedback! Thank you so much For the next time do not hesitate to call the reception if needed on the road. We hope to welcome you again soon, Marta Pardo Badier General Manager Mercure Lyon Centre Chateau Perrache

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