Mercure Lyon Centre Château Perrache hotel 4 stars

TripAdvisor rating 4.0/5 1,345 reviews
Mercure Lyon Centre Château Perrache hotel
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Hotel extras

  • At the center of Lyons' Presqu'île, close to public transport, the TGV station, metro, tram

  • Family Rooms

  • 8611 sq. ft. (800 m²) of space for your events, meetings and seminars

  • 24-hour fitness room

  • Le 12.2 Restaurant Bar Lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 14 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Lyon Centre Château Perrache hotel

12 cours de Verdun Rambaud
Esplanade de la gare
69002
lyon
france

Tel: +33472771500

Fax: (+33)4/78370656

Contact email

Check-in from 14h00

Check out up to 12h00

  • MAIN TERMINAL BUS STATION :   PERRACHE

  • LYON PERRACHE :   A PERRACHE

  • T1 :   T1 PERRACHE

  • T2 :   T2 PERRACHE

  • By plane

    LYON ST EXUPERY At 28km / 17.4 miles

  • By car

    SORTIE LYON-CENTRE-GERLAND At 4km / 2.5 miles

  • By car

    SORTIE PERRACHE-CHARLEMAGNE At 1km / 0 miles

  • By train

    LYON PART DIEU At 15km / 9.38 miles

  • By train

    LYON PERRACHE At 0.1km / 0.06 miles

GPS :45.749492, 4.824919

Our accommodations

For business trips, family vacations or romantic weekends in Lyon, the hotel offers Suites, as well as Standard and Superior Rooms, in a unique setting which is both modern and elegant.

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products
  • Direct dial telephone

Privilege Room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 12
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Suite with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Our restaurants and bars

BAR LOUNGE LE 12.2

Type of cuisine: Bistronomy

Photo non contractuelle / Strictly non binding

Whether meeting for business or eating with friends, you are sure to fall for our chef's selection of tasting and sharing plates. For whiskey lovers, our bartender is happy to reveal a menu ranging from malts to bourbons.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

12.2 BAR LOUNGE

Photo non contractuelle / Strictly non binding

Whether meeting for business or eating with friends, you are sure to fall for our chef's selection of tasting and sharing plates. For whiskey lovers, our bartender is happy to reveal an exclusive menu ranging from malts to bourbons.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 240

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Lyon Centre Château Perrache hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,292 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,345 reviews

Good Staff. Large clean comfortable room. Good shower. Beautiful building

Customer review rating 4.2/5

Geri G. Couples - 25/11/2019 Confirmed reviews ALL

As above. Would stay here again

Dear GERI G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Quite tired hotel

Customer review rating 4.2/5

Anna S. Friends - 25/11/2019 Confirmed reviews ALL

Really liked pictures of the hotel on the website, as it's really stylish and contemporary. In the reality lobby was really nice, the rest was very old - rooms, fitness, entrance, bar. Disappointing - we were waiting 10 minutes outside the entrance door - noone was openening neither answering the phone. That was very frustrating and not even "sorry" after that from the stuff.. No hair conditioner, body lotion etc in the room - usually I am staying in Mercure and know that its always there, that's why never take those things with me. King size bed was made of 2 single beds, placed together - not comfortable to sleep at all. We could hear everything what's happening in the room from the left and right side... We didnt experience difficulties with parking, but our friends called 3 hours in advance to ask for the parking and were told that it is full, even though we've seen free places. After they parked in the street and asked to call them back when parking will be free, and the response was - you should check by yourselves... I think its not customer friendly at all. Will not be staying again.

Dear ANNA S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Very nice

Customer review rating 4.2/5

Ann Business - 13/11/2019 Confirmed reviews ALL

I liked my stay there. The few things I did not like were minor, like for instance, at breakfast, guests need to prepare their own fried eggs! Original but too complicated as the frying pans are pipping hot, fingers get dirty when breaking the eggs (and there are no wet napkins around to clean your fingers). A Chef should be there to prepare the eggs or the omelettes. The 2 coffee machines absolutely need to have their temperatures adjusted as the coffees are not warm enough.

Dear ANNICK-SABRINA R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Comfortable room

Customer review rating 4.2/5

Anonymous Solo - 10/11/2019 Confirmed reviews ALL

Good. The restaurant and bar service was a bit slow and at times there was no one serving

Dear JENNIFER G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Not a 4-Star Hotel; worst experience.

Customer review rating 4.2/5

M H. S. Business - 29/10/2019 Confirmed reviews ALL

It’s not a 4-Star Hotel and they do not facilitate as a good 4-hotel should do. Reception was fine. Room was just OKAY, had noises coming in from the nearby highway however bed was comfortable. The shower room was terrible. The tap didn’t work properly and water was too hot that I literally burnt my fingers. There was no water pressure also. In short, my stay was horrific. I have been using accor hotels before and they maintain standards. It’s not even a 3 Star hotel and charging money like its a exceptional hotel.

Dear MUHAMMAD HASSAAN S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Poor customer service

Customer review rating 4.2/5

Bruce W. Couples - 15/10/2019 Confirmed reviews ALL

No assistance with bags and aircon did not work. When we pointed that out réception acknowledged they knew that and we were relocated to another room, also no aircon. I showed my Accor membership card at reception when we arrived but it was ignored, obviously not recognised. We will not be staying with Mecure again

Dear BRUCE w., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Indeed the heating has not yet been put in the hotel due to the relatively mild temperatures in the currently. However you could ask an additional an auxiliary heating at the reception, our team would have been happy to come and install it in your room. Regarding your member card The club, the upgrade, for example is subjected to availability which was unfortunately not the case during your stay, our establishment was fully booked. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Not the best experience

Customer review rating 4.2/5

Amina Solo - 09/10/2019 Confirmed reviews ALL

I was in Lyon for 4 nights for a sports activity. I stayed 3 night in the Ibis vaux le velin and 1 night in this Mercure in order to rest and be in the center. My stay in the Ibis was much better. The single room that I had in the Mercure was not good. Poor lighting, no warm water, no heating. However, after I complained the receptionist gave me a better room. He was nice but I wish I was given a good room from the start.

Dear AMINA A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

No hot water in the Gastronomic capital of the world.

Customer review rating 4.2/5

Anonymous Couples - 08/10/2019 Confirmed reviews ALL

Nice hotel and great staff but unacceptable to have lukewarm shower water one day and COLD shower water the next.

Dear Mr L. Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Always charming

Customer review rating 4.2/5

Tim Couples - 08/10/2019 Confirmed reviews ALL

Over seven years we have seen many changes. Economic times are showing. Sadly this was not the best. Thin plastic cups constantly leaking in our room. We are adult enough to use a ceramic cup! and a glass. Having used the same room before the faulty cystern was still there 3 yrs later! Our usual beautiful vista has not changed much. The current building works of rebuilding the station next door with hammer drills was a 7am wake up call we didnt need.

Dear TIMOTHY W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

A well executed operation which enhanced the trip immensely.

Customer review rating 4.2/5

Mr O. B. Families - 04/10/2019 Confirmed reviews ALL

problematic at the beginning with your e:mail system during pre-purchase of room as I wanted to discuss access issues to the hotel it rejected the sent e:mails twice. But other than that first hitch, everything was very well done. My Mother wish to comment that the Breakfasts were very good. Highly Recommended. The Room was lovely. The shower floor was a little slippery. The Staff very friendly and attentive. My mother is already recommending the brand to friends travelling to Europe for Christmas. I noticed the room was a privileged room, but I still do not quite understand what le club advantages are available to members other than price when booking.

Dear OVID B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER Directrice
Customer review rating 4.2/5

A. M. Families - 04/10/2019 Confirmed reviews ALL

It was good but I prefer to be closer to city center about hotel location

Dear M. A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Great location

Customer review rating 4.2/5

Crystal M. Couples - 01/10/2019 Confirmed reviews ALL

Great location. Great view from the room. Nice staff. Walking distance to all of the sites and next door to the train.

Dear CRYSTAL M.-GRAHAM, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Nice clean and big rooms

Customer review rating 4.2/5

Nenet Families - 29/09/2019 Confirmed reviews ALL

Enjoyed our stay. But a bit far from city centre. Although you wouldn’t get such a big room right in town.

Dear JANINE T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Central location, good breakfast and a nice looking room

Customer review rating 4.2/5

Armand D. Families - 23/09/2019 Confirmed reviews ALL

The hotel location was perfectly located and had car parking opportunity. The breakfast was well organized and offered a variety of food. The room was nice and had a modern look to it with a recently updated bath room.

Dear Armand D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Wonderful hotel

Customer review rating 4.2/5

Marius Business - 22/09/2019 Confirmed reviews ALL

Clear and well-kept hotel, perfect breakfast, convenient location next to TGV station.

Dear MARIUS A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Old but comfortable

Customer review rating 4.2/5

Great L. Couples - 22/09/2019 Confirmed reviews ALL

Very friendly & helpful staff

Dear DIANE O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager
Customer review rating 4.2/5

Sirpa Couples - 19/09/2019 Confirmed reviews ALL

We were two nights, first night in classig room and second the superium room. The switch between the rooms should be ok the next morning but the second night was not even booked for us. Luckily we get the room anyway.

Dear MARIA S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

PERFECT - INDEED - THANKS A LOT

Customer review rating 4.2/5

V. Business - 16/09/2019 Confirmed reviews ALL

PERFECT. MAGNIFICENT HOTEL.THANKS

Dear SAMUEL V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Very nice, clean and calm place despite train station nearby.

Customer review rating 4.2/5

Anastazja Business - 16/09/2019 Confirmed reviews ALL

My room was very clean and neat. Distance to the center is good you can walk. Staff was very kind and professional. Good breakfast, although coffee from a machine. Nevertheless, when asked the stuff brings cappuccino from a bar.

Dear ANASTAZJA W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Enjoyable and responsive service.

Customer review rating 4.2/5

Anonymous Couples - 15/09/2019 Confirmed reviews ALL

The room was basic but functional. It was annoying having paper cups for tea/coffee making.

Dear DAVID G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager
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