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Mercure Lyon Centre Château Perrache hotel 4 stars

Customer review rating 4.3/5 6,243 reviews

ALLSAFE approved hotel

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Mercure Lyon Centre Château Perrache hotel
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+ 12 Services

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • In the center of Lyon's Presqu'ile, near public transport, TGV, metro, tram

  • 8611 sq. ft. (800 m²) of space for your events, meetings and seminars

  • 24-hour fitness room

  • Le 12.2 Restaurant Bar Lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 23 Meeting room(s)
  • Copy/print service available Paying

Hotel location

Mercure Lyon Centre Château Perrache hotel

12 cours de Verdun Rambaud
Esplanade de la gare
69002 lyon
france

Tel: +33472771500

Fax: (+33)4/78370656

Check-in from 14h00

Check out up to 12h00

  • MAIN TERMINAL BUS STATION :  PERRACHE

  • LYON PERRACHE :  A PERRACHE

  • T1 :  T1 PERRACHE

  • T2 :  T2 PERRACHE

  • By plane

    LYON ST EXUPERY At 28km / 17.4 miles

  • By car

    SORTIE LYON-CENTRE-GERLAND At 4km / 2.5 miles

  • By car

    SORTIE PERRACHE-CHARLEMAGNE At 1km / 0 miles

  • By train

    LYON PART DIEU At 15km / 9.38 miles

  • By train

    LYON PERRACHE At 0.1km / 0.06 miles

GPS :45.749492, 4.824919

Our accommodation(s)

For business trips, family vacations or romantic weekends in Lyon, the hotel offers Suites, as well as Standard and Superior Rooms, in a unique setting which is both modern and elegant.

Our restaurants and bars

BAR LOUNGE LE 12.2

Type of cuisine: French

Whether meeting for business or eating with friends, you are sure to fall for our chef's selection of tasting and sharing plates. For whiskey lovers, our bartender is happy to reveal a menu ranging from malts to bourbons.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

12.2 BAR LOUNGE

Whether meeting for business or eating with friends, you are sure to fall for our chef's selection of tasting and sharing plates. For whiskey lovers, our bartender is happy to reveal an exclusive menu ranging from malts to bourbons.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 400

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Lyon Centre Château Perrache hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,243 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,454 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

to do again soon :)

Customer review rating 4.5/5

Eric Business - 19/07/2021 Confirmed reviews ALL

All was very good & perfect !

Monsieur G., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Lyon Centre Château Perrache. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Marion Begoc Chef de réception

Good stayy

Customer review rating 3.0/5

Na Business - 05/07/2021 Confirmed reviews ALL

++ pretty big and confy room -- noisy neighbors and expensive breakfast

Dear MARIE S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Alziary de Roquefort Assistante de Direction

Great location, very comfortable room

Customer review rating 4.5/5

Jon Business - 04/01/2021 Confirmed reviews ALL

Just a stop on our way but a restful and comfortable night.

Dear JONATHAN H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Top

Customer review rating 4.5/5

Anonymous Families - 29/12/2020 Confirmed reviews ALL

Ras

Dear THOMAS D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Good stay

Customer review rating 4.0/5

Jose L. Business - 30/11/2020 Confirmed reviews ALL

Practical location, but not very nice; room was big and comfortable, however not the best for working since the ¨desk¨ is very small.

Dear JOSE L. G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Noisy

Customer review rating 3.5/5

B. Couples - 19/10/2020 Confirmed reviews ALL

we heard the TV from the room next to us. I guess TV screen are just behind the bed and we heard it very well.

Dear ALVARO FRANCO B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Nice room but disappointing location

Customer review rating 3.0/5

Daniel Families - 06/10/2020 Confirmed reviews ALL

Comfortable refurbished room. Disappointing location as difficult to access by car and, even if close to the city center you had to cross the train station that seems to be under construction. Do not understand why the rooms were no serviced during our 3 nights stay because of Covid-19. Actually, other hotel brands still providing this service that, anyway you continue paying!

Dear DANIEL B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Very well located!

Customer review rating 4.5/5

Linda Business - 05/09/2020 Confirmed reviews ALL

Very friendly and extremely helpful staff. The hotel is very clean, the rooms are well built as there is a door between the bedroom area and the entrance/bathroom area, which is great when taking a shower and not wanting to wake up the person staying with you. Due to the covid situation the hotel was not serving the full version of the breakfast, so if you are vegan or have some food allergies I wouldn't recommend the breakfast as the options are very slim and not worth the price. Hopefully this will change when the hotel serves the full breakfast.

Dear LINDA B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Well located hotel, loved the looks of it, fantastic city

Customer review rating 5.0/5

Victoire Couples - 28/08/2020 Confirmed reviews ALL

Very pleased by our stay there. The staff was very helpful and lovely. Our room was really comfortable and we slept well. It was spotless and we appreciated that very much considering the covid situation.

Dear VICTOIRE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Superb family hotel

Customer review rating 4.5/5

Ad Families - 22/08/2020 Confirmed reviews ALL

Extremely comfortable and spacious room Lovely breakfast

Dear ARNAUD D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Horrible Service and weird location

Customer review rating 1.0/5

Djaafar E. G. Families - 21/08/2020 Confirmed reviews ALL

I will write a proper complaint about this stay in the coming days.

Dear Djaafar EL G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Nice hotel with central location

Customer review rating 4.0/5

Bob Couples - 09/08/2020 Confirmed reviews ALL

The room was spacious and clean with a nice view on the castle, receptionist was helpful and gave us all the information we needed. Breakfast was quite alright given the circumstances. Unfortunately my car window got smashed while parked outside the hotel. Only the person who did it is to blame of course. The staff were very helpful by calling the police when I asked them to do so provided me with a vacuum cleaner to get rid of the glass.

Dear BOB G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER Directrice / General Manager

Good hotel, Hard to find and difficult to get in but once there very good

Customer review rating 3.5/5

Rob M. Solo - 03/08/2020 Confirmed reviews ALL

Found it very difficult to find the hotel due to the complex road system clost to the hotel and was difficult to get back out on the main road again. When I arrived the door to the garage and the door to the hotel required intercome access and nobody answered for 5 minutes. Once inside the experience improved. staff were very helpful and spoke English, the rooms were very clean and looked new and fresh. The air con was quiet and effective and it was good that the car park was garaged so i felt my car was safe.

Dear ROBERT M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Brilliant location. Excellent, friendly service.

Customer review rating 5.0/5

Tanja C. Families - 27/07/2020 Confirmed reviews ALL

Friendly, excellent service. Especially front desk and also breakfast restaurant manager. Well done all.

Dear TANJA C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Overnight stay.

TripAdvisor rating 5.0/5

The_Aged_Traveller Couples - 21/05/2019 TripAdvisor review

We really enjoyed our overnight stay. The staff were all very helpful and friendly. Our room in this lovely old building was spacious and comfortable. We ate in the restaurant and found the food to be of a very good standard but a limited choice. Breakfast was very good in a lovely old dining room. Parking was a bit challenging in the garage but it was right next to the hotel.

Dear Guest Dear Guest Thank you very much for this nice comment. We are really glad to notice that you enjoyed your stay with us and that our staff made your stay even more comfortable! It was a real pleasure to welcome you and we hope to see you again in Lyon very soon. Best regards, Marta PARDO-BADIER General Manager

Mercure Lyon Centre Chateau Perrache

TripAdvisor rating 5.0/5

jackholmes181 Couples - 09/01/2019 TripAdvisor review

Mercure Lyon Centre Chateau Perrache is comfortable and convenient to the Gare Perrache. Breakfast is excellant and the service is right on. Our three night stay gave us a good chance to see and experience Vieux Lyon and the neighbor hoods on the peninsula.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO-BADIER General Manager

Nice, beautiful and spacious

TripAdvisor rating 4.0/5

antan Business - 08/10/2018 TripAdvisor review

Nice hotel with lost of charm to it. Location though (next to train station) a bit not-so-nice (after darkness), but quite convenient if you travel by train. Large rooms and hallways, an air of a by-gone time well renovated. The kind of place I like to stay.

Dear Guest Many thanks for sharing your feedback with about the Mercure Lyon Centre Château Perrache. We are pleased that we met your expectations during your stay and that you enjoyed our location as well as your room. We really hope to have the pleasure of welcoming you again in our hotel for your next trip to Lyon Best regards Marta PARDO-BADIER General Manager

Ideal location for visiting Brasserie Georges

TripAdvisor rating 4.0/5

Hereandthere12362 Couples - 27/05/2018 TripAdvisor review

Only a couple of hundred metres from the Brasserie Georges. Easy access to train and metro 50 metres away. Easy parking - surprisingly. Though difficult to get there even with a GPS. Good size room, but far too dark. Needs an upgrade. Breakfast good.

Dear Hereandthere12362, It is a pleasure to receive your positive feedback! Thank you so much For the next time do not hesitate to call the reception if needed on the road. We hope to welcome you again soon, Marta Pardo Badier General Manager Mercure Lyon Centre Chateau Perrache

Service with a smile

TripAdvisor rating 4.0/5

esterlaushway Couples - 18/05/2018 TripAdvisor review

We arrived at 10 pm after a hellish 8-hour drive from Aix en Provence in unrelenting rain and traffic jams and were not in the best of moods. The warm welcome at Reception and the friendly room service saved the day. The room was quiet, the bed was large - the only possible quibble is that the bathroom only had a shower and a long soak in a tub would have been welcome. But other than that, we were very happy to have chosen this Mercure.

Dear esterlaushway, Thank you for your feedback concerning your stay at the hotel Mercure Lyon Centre Chateau Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team, it is essential for us to satisfy you. We are happy that your stay was a success. We really hope to have the pleasure of welcome you again in our hotel for your next trip in Lyon, Best regards, Marta PARDO BADIER General Manager

Friendly staff, basic accommodations

TripAdvisor rating 3.0/5

Sharon R Friends getaway - 23/04/2018 TripAdvisor review

Recently stayed for 2 nights at this property very close to the metro and the regional train station. Close to some restaurants and not too far from one of the busiest squares in Lyon. Property itself was pretty average. Beds very hard, room hot. We were placed in a handicapped room and ended up flooding the room from the shower spray. The staff kindly placed us in another room.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO-BADIER General Manager

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