Mercure Lyon Centre Château Perrache hotel 4 stars

Customer review rating 4.2/5 5,840 reviews

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Mercure Lyon Centre Château Perrache hotel
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Hotel extras

  • At the center of Lyons' Presqu'île, close to public transport, the TGV station, metro, tram

  • Family Rooms

  • 8611 sq. ft. (800 m²) of space for your events, meetings and seminars

  • 24-hour fitness room

  • Le 12.2 Restaurant Bar Lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 23 meeting room(s)
  • Copy/print service availablePaying
Information message

Hotel location

Mercure Lyon Centre Château Perrache hotel

12 cours de Verdun Rambaud
Esplanade de la gare
69002
lyon
france

Tel: +33472771500

Fax: (+33)4/78370656

Check-in from 14h00

Check out up to 12h00

  • MAIN TERMINAL BUS STATION :  PERRACHE

  • LYON PERRACHE :  A PERRACHE

  • T1 :  T1 PERRACHE

  • T2 :  T2 PERRACHE

  • By plane

    LYON ST EXUPERY At 28km / 17.4 miles

  • By car

    SORTIE LYON-CENTRE-GERLAND At 4km / 2.5 miles

  • By car

    SORTIE PERRACHE-CHARLEMAGNE At 1km / 0 miles

  • By train

    LYON PART DIEU At 15km / 9.38 miles

  • By train

    LYON PERRACHE At 0.1km / 0.06 miles

GPS :45.749492, 4.824919

Our accommodation(s)

For business trips, family vacations or romantic weekends in Lyon, the hotel offers Suites, as well as Standard and Superior Rooms, in a unique setting which is both modern and elegant.

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed and 1 double sofa bed

Accessible room
  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed and 1 single bed

Accessible room
  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 12 / 129 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Multi-room offer: 2 rooms close together

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

BAR LOUNGE LE 12.2

Type of cuisine: Bistronomy

Whether meeting for business or eating with friends, you are sure to fall for our chef's selection of tasting and sharing plates. For whiskey lovers, our bartender is happy to reveal a menu ranging from malts to bourbons.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

12.2 BAR LOUNGE

Non contractual photo

Whether meeting for business or eating with friends, you are sure to fall for our chef's selection of tasting and sharing plates. For whiskey lovers, our bartender is happy to reveal an exclusive menu ranging from malts to bourbons.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 400

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Lyon Centre Château Perrache hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,840 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,437 reviews

Noisy

Customer review rating 4.2/5

B. Couples - 19/10/2020 Confirmed reviews ALL

we heard the TV from the room next to us. I guess TV screen are just behind the bed and we heard it very well.

Dear ALVARO FRANCO B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Nice room but disappointing location

Customer review rating 4.2/5

Daniel Families - 06/10/2020 Confirmed reviews ALL

Comfortable refurbished room. Disappointing location as difficult to access by car and, even if close to the city center you had to cross the train station that seems to be under construction. Do not understand why the rooms were no serviced during our 3 nights stay because of Covid-19. Actually, other hotel brands still providing this service that, anyway you continue paying!

Dear DANIEL B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Very well located!

Customer review rating 4.2/5

Linda Business - 05/09/2020 Confirmed reviews ALL

Very friendly and extremely helpful staff. The hotel is very clean, the rooms are well built as there is a door between the bedroom area and the entrance/bathroom area, which is great when taking a shower and not wanting to wake up the person staying with you. Due to the covid situation the hotel was not serving the full version of the breakfast, so if you are vegan or have some food allergies I wouldn't recommend the breakfast as the options are very slim and not worth the price. Hopefully this will change when the hotel serves the full breakfast.

Dear LINDA B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Well located hotel, loved the looks of it, fantastic city

Customer review rating 4.2/5

Victoire Couples - 28/08/2020 Confirmed reviews ALL

Very pleased by our stay there. The staff was very helpful and lovely. Our room was really comfortable and we slept well. It was spotless and we appreciated that very much considering the covid situation.

Dear VICTOIRE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Superb family hotel

Customer review rating 4.2/5

Ad Families - 22/08/2020 Confirmed reviews ALL

Extremely comfortable and spacious room Lovely breakfast

Dear ARNAUD D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Horrible Service and weird location

Customer review rating 4.2/5

Djaafar E. G. Families - 21/08/2020 Confirmed reviews ALL

I will write a proper complaint about this stay in the coming days.

Dear Djaafar EL G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Nice hotel with central location

Customer review rating 4.2/5

Bob Couples - 09/08/2020 Confirmed reviews ALL

The room was spacious and clean with a nice view on the castle, receptionist was helpful and gave us all the information we needed. Breakfast was quite alright given the circumstances. Unfortunately my car window got smashed while parked outside the hotel. Only the person who did it is to blame of course. The staff were very helpful by calling the police when I asked them to do so provided me with a vacuum cleaner to get rid of the glass.

Dear BOB G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER Directrice / General Manager

Good hotel, Hard to find and difficult to get in but once there very good

Customer review rating 4.2/5

Rob M. Solo - 03/08/2020 Confirmed reviews ALL

Found it very difficult to find the hotel due to the complex road system clost to the hotel and was difficult to get back out on the main road again. When I arrived the door to the garage and the door to the hotel required intercome access and nobody answered for 5 minutes. Once inside the experience improved. staff were very helpful and spoke English, the rooms were very clean and looked new and fresh. The air con was quiet and effective and it was good that the car park was garaged so i felt my car was safe.

Dear ROBERT M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Brilliant location. Excellent, friendly service.

Customer review rating 4.2/5

Tanja C. Families - 27/07/2020 Confirmed reviews ALL

Friendly, excellent service. Especially front desk and also breakfast restaurant manager. Well done all.

Dear TANJA C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Very nice hotel. Charming staff.

Customer review rating 4.2/5

Justine Solo - 24/02/2020 Confirmed reviews ALL

I enjoyed my short stay at the Mercure Perrache but the bathroom in my room was really cold. Plus, the bathroom window should have a blind as I felt very exposed when the light was on. The window looks out over a nearby building. There is an old shutter at the bathroom window but it was not working.

Dear JUSTINE T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

It was a very plesant experience, will come back for sure.

Customer review rating 4.2/5

Mohamed A. Families - 24/02/2020 Confirmed reviews ALL

Room spacious and very clean Staff very polite and professional

Dear Mohamed a., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Super emplacement

Customer review rating 4.2/5

Alexandre Families - 22/02/2020 Confirmed reviews ALL

Ras

Monsieur L., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Lyon Centre Château Perrache. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Marta PARDO BADIER Directrice

Beautiful building

Customer review rating 4.2/5

Jane Couples - 15/02/2020 Confirmed reviews ALL

We stayed for five nights in February. Lyon has been on our wish list for a while and did not disappoint. The hotel is beautifully decorated. The staff are friendly and helpful. Our room and bathroom were very clean and well maintained. There was a wide selection available for breakfast. Although it is located between the railway and bus stations it was quiet inside.

Dear Jane H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Well located and nice stay

Customer review rating 4.2/5

Benoit Business - 13/02/2020 Confirmed reviews ALL

Nice hotel well located with good accommodations

Dear BENOIT P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER DGeneral Manager

Excellent location for easy access to the city centre

Customer review rating 4.2/5

Steve H. Couples - 23/01/2020 Confirmed reviews ALL

Friendly professional staff, listened to our needs and prepared to help at all times with a “can do” attitude.

Dear STEPHEN H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Nice room and comfortable bed! Good breakfast!

Customer review rating 4.2/5

Tm Families - 10/01/2020 Confirmed reviews ALL

Wonderful place to stay in Lyon! We enjoyed everything about this hotel!

Dear FREDERIC M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

reposant et agreable

Customer review rating 4.2/5

Sophia Families - 03/01/2020 Confirmed reviews ALL

moment convivial en famille

Madame F., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Lyon Centre Château Perrache. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Marta PARDO BADIER Directrice / General Manager

Good place to stay

Customer review rating 4.2/5

Adrienne S. Couples - 29/12/2019 Confirmed reviews ALL

Helpful reception staff, the two girls who ran the bar were excellent and recommended good wine choices, the girls were constantly busy. Our room was lovely, well equipped with an Nespresso machine, and beautiful shower products. BUT the meal in the restaurant outside the bar was awful not French cuisine at all. My Caesar salad was tasteless and not at all like the classic. My husband had an entree which appeared in 5 minutes that comprised of a dried out pastry shell with fish balls, he also ordered for his main a crumbed veal that looked and tasted like it was a frozen meal from the local Super Marche. We had been to Provence and had eaten at a cafe and bar where the food was amazing, traditional French food. So was really disappointed by the food at such a lovely old hotel like the Mercure.

Dear Adrienne S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience in our restaurant did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER Directrice / General Manager

Beautiful building, pleasant stay

Customer review rating 4.2/5

Anonymous Couples - 10/12/2019 Confirmed reviews ALL

The building is right behind the Perrache station, easy reach from the city centre (10mins walk), the lounge is fancy and the room was spacious and comfortable

Dear MICHELE F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

A hotel full of charm

Customer review rating 4.2/5

Anonymous Couples - 10/12/2019 Confirmed reviews ALL

I spent two nights in the hotel during the fete des limiares. The hotel is installed in a historical building and rooms are modern and spacious. Breakfast is excellent. The only drawback is the difficulty in finding available parking spaces.

Dear GOMES C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

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