Hotel Mercure Lyon Centre Château Perrache 4 stars

Customer review rating (ALL Rating) 4.4/5 2,288 reviews

Hotel Mercure Lyon Centre Château Perrache - Image 1
Hotel Mercure Lyon Centre Château Perrache - Image 2
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Hotel Mercure Lyon Centre Château Perrache - Image 4

Description

Hotel extras

  • Hotel in the heart of a historic building from 1906

  • A stone's throw from the Perrache train station and public transport

  • Some rooms boast a view of Fourvière hill

  • 7266 sq.ft. of space for your meetings, seminars, and events

  • Belles Saisons restaurant with bistro chic cuisine

Our accommodation(s)

Hotel location

Hotel Mercure Lyon Centre Château Perrache

12 cours de Verdun Rambaud, Esplanade de la gare
69002 LYON
France

GPS:45.749492, 4.824919

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Belles Saisons

Fully renovated, the chic Art Nouveau-inspired bistro Belles Saisons is open 7 days a week. Homemade food based on fresh, seasonal produced is on the chef's menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,288 reviews

Customer review rating 0.5/5

Antoine C. D. Business - Confirmed reviews ALL

I came for work in Lyon and choose the hotel for its location 2 min from the train station. Unfortunately, there was a constant noise in my room (505), similar to a ventilation. This noise came from the ceiling and was really annoying. I signaled it to the reception who was nice but could not do anything as there were no other rooms available. I had to sleep with this constant noise, so my experience was really bad.

Dear Antoine C. D., Thank you for sharing your feedback regarding your recent stay with us. While we are pleased to hear that our location met your needs, we regret to learn about the noise disturbance you experienced in your room. We strive to provide a comfortable environment for all our guests, and it is unfortunate that we could not offer you an alternative accommodation during your stay. Your comments regarding the noise have been noted and will be considered as we continually seek to enhance our guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more pleasant experience. Marion BEGOC - Room division manager

Customer review rating 4.5/5

Mutiara R. Families - Confirmed reviews ALL

Ideal location just next to Perrache station and only 15 minutes walk to Place Bellecour. The room was spacious and comfortable, we really appreciated the water fountains on each floor that allow us to fill our water bottles freely with filtered water. Julien on the Front Desk was very helpful in making sure we had a fabulous time at the hotel.

Dear Mutiara R., Thank you for taking the time to share your positive experience at Hôtel Mercure Lyon Centre Château Perrache. We are delighted to hear that you found our location convenient, and that you enjoyed the spacious accommodations along with the filtered water facilities. It is wonderful to know that Julien's assistance contributed to making your stay memorable. We look forward to welcoming you back in the future. Best regards, Marion BEGOC - Room division manager

Customer review rating 2.0/5

Santiago G. V. Business - Confirmed reviews ALL

Hi, when I booked the hotel appears that the hotel has gym. But in my stay the staff mention me that the gym is closed. I was training for a race and due to the bad weather I was looking for a hotel with gym. The information in the website must be aligned with the hotel status

Dear Santiago G. V., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the confusion surrounding the availability of the gym facilities during your visit. We strive to ensure that all information is accurate and up-to-date, and I appreciate your highlighting this inconsistency. Your comments will be taken into consideration as we continually seek to enhance our guest experience. Best regards, Marion BEGOC - Room division manager

Customer review rating 4.5/5

Yuqi S. Solo - Confirmed reviews ALL

The hotel is located next to the train station and with metro and bus station easily access to. It is very convenient. The hotel is located inside of a castle where I really like the decorations in lobby and the dinning room. The service is very nice and the room is clean. I appreciate been upgraded to a bigger room and enjoy the stay. Just a little bit not sound proof, especially the bathroom area.

Dear Yuqi S., Thank you for your kind feedback regarding your recent stay at Hôtel Mercure Lyon Centre Château Perrache. We are delighted to hear that you appreciated our convenient location, the unique decor, and the service provided by our team. It is also wonderful to know that you enjoyed the upgrade to a larger room. We acknowledge your comments about soundproofing and will take them into consideration as we strive to enhance our guest experience. Your insights are invaluable to us, and we hope to welcome you back in the future. Best regards, Selma ABOUD - Front Office Manager

Customer review rating 4.0/5

Meidan W. Families - Confirmed reviews ALL

Nice stuff

Dear Madam, We would like to thank you for your review of our hotel Mercure Château Perrache with its historical charm. All our teams are happy to know that we were able to make your stay memorable ! We pay particular attention to offer you a attentive service and a quality welcome so read your satisfaction is the most beautiful reward 😊 Do not hesitate to contact us by phone or email to make your next reservations to enjoy our location near the station and our quiet rooms with a guaranteed rest. See you soon ! Marion BEGOC, Room division Manager

Other web-users rate our hotel

  • 1,142 reviews 8/10 Location
  • 1,583 reviews 7.3/10 Room
  • 1,389 reviews 8.8/10 Service
  • 13 reviews 5.3/10 WiFi
  • 709 reviews 8.2/10 Breakfast
  • 507 reviews 7.3/10 Vibe
  • 378 reviews 6.1/10 Cleanliness

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