Hotel Mercure Lyon Centre Château Perrache 4 stars

Customer review rating (ALL Rating) 4.4/5 2,277 reviews

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Hotel Mercure Lyon Centre Château Perrache - Image 1
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Hotel Mercure Lyon Centre Château Perrache - Image 4
12 cours de Verdun Rambaud, Esplanade de la gare, 69002 LYON, France

Description

Hotel extras

  • Hotel in the heart of a historic building from 1906

  • A stone's throw from the Perrache train station and public transport

  • Some rooms boast a view of Fourvière hill

  • 7266 sq.ft. of space for your meetings, seminars, and events

  • Belles Saisons restaurant with bistro chic cuisine

Our accommodation(s)

Hotel location

Hotel Mercure Lyon Centre Château Perrache

12 cours de Verdun Rambaud, Esplanade de la gare
69002 LYON
France

GPS:45.749492, 4.824919

Telephone
Fax +33 4 78 37 06 56

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BELLES SAISONS

Fully renovated, the chic Art Nouveau-inspired bistro Belles Saisons is open 7 days a week. Homemade food based on fresh, seasonal produced is on the chefs menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,277 reviews

Customer review rating 5.0/5

Emmanuel M. Business - Confirmed reviews ALL

Hot Spot !

Dear Emmanuel M., Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you consider us the best hotel near Lyon Perrache. We look forward to welcoming you back in the future. Arthur MERER General Manager

Customer review rating 4.5/5

Anna C. Solo - Confirmed reviews ALL

I enjoyed my stay, the bed was very comfortable and I liked the character of the room which was spotlessly clean. On arrival the very pleasant staff very kindly took the time to find a quiet room for me after I mentioned that was my preference.

Dear Anna C., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the comfort of your room and the attentiveness of our staff in accommodating your request for a quiet environment. Your feedback is greatly appreciated. Arthur MERER General Manager

Customer review rating 0.5/5

Georg H. Families - Confirmed reviews ALL

I am completely unsatisfied with our stay at the Mercure hotel. The experience was really bad due to the strong smell in the room and the unacceptable treatment from the staff. When I complained, the staff offered to change our family Privilege room to two separate rooms on different floors — but that is not a solution when you have a 3-year-old and a 10-year-old child. They also gave me a cleaning spray and expected me to clean the smelly room myself. After I refused, they told me I could go to another hotel if I didn't like it. This happened at 1 a.m. with my wife and kids — completely unacceptable. To make things worse, I was not reimbursed for this terrible experience. The only thing offered was free parking on the second day (normally €20), which does nothing to compensate for what we went through. I am looking for a proper and fair solution for the bad experience my family and I endured.

Dear Georg H., Thank you for sharing your feedback regarding your recent stay at Hôtel Mercure Lyon Centre Château Perrache. I sincerely apologize for the discomfort you and your family experienced during your visit. It is concerning to hear about the unpleasant smell in your room and the manner in which your concerns were addressed. We strive to ensure that our guests feel welcomed and comfortable, and it appears we fell short of this standard during your stay. I understand the challenges presented by the room change offer, particularly with young children, and I regret that this solution was not suitable for your family. Regarding the cleaning supplies provided, it is our intention to assist guests, but I understand how this was not an acceptable response in your situation. Your comments about our staff's treatment have been noted, and I will review them with the team to reinforce our commitment to excellent service. I appreciate your feedback and will take it into account as we continue to improve our services. Sincerely, Arthur MERER General Manager

Customer review rating 4.5/5

Catherine M. E. Couples - Confirmed reviews ALL

We booked a privilege room , and when we received the room, we noticed a terrible smell of drainage, we immedialtly asked to change, and we were moved in a regular room, which was in fact perfect, just refurbished , so we stayed the whole time in there. Of course were credited the difference. I wished the person at the front desk had told us we could arrive from the other side ( from the train station side) with our car and suitcases, because it was very difficult to reach our room from the street level, and it can be so easy from the other side. He was nice but completely useless.

Dear Mrs M. E., Thank you for sharing your feedback regarding your recent stay at Hôtel Mercure Lyon Centre Château Perrache. I am pleased to hear that you found your overall experience comfortable and enjoyed the central location of our hotel. I sincerely apologize for the inconvenience you encountered with the initial privilege room. It is our priority to ensure all our guests have a pleasant experience, and I appreciate your understanding in this matter. I am glad that the refurbished regular room met your expectations. I also regret that the information regarding access to the hotel from the train station was not communicated effectively. We strive to provide clear guidance to enhance our guests' experience, and your feedback will assist us in improving our service in this area. Thank you once again for your valuable comments. I hope to welcome you back in the future for an even better experience. Arthur MERER General Manager

Customer review rating 4.5/5

Kelly J. Friends - Confirmed reviews ALL

Slight delay on check in as issues with one of our 3 rooms. All quickly remedied and settled in.

Dear Mrs J., Thank you for your positive feedback regarding your recent stay. I appreciate your understanding regarding the check-in delay, and I am pleased to know that the issue was resolved promptly. We look forward to welcoming you again in the future. Arthur MERER General Manager

Other web-users rate our hotel

  • 1,143 reviews 8.2/10 Location
  • 1,593 reviews 7.2/10 Room
  • 1,388 reviews 8.7/10 Service
  • 14 reviews 5.1/10 WiFi
  • 711 reviews 8.5/10 Breakfast
  • 506 reviews 7.4/10 Vibe
  • 386 reviews 5.7/10 Cleanliness
  • 23 reviews 3.4/10 Wellness Area

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