Sofitel Lyon Bellecour 5 stars

Customer review rating (ALL Rating) 4.4/5 2,972 reviews

Best price
guarantee
Sofitel Lyon Bellecour - Image 1
Sofitel Lyon Bellecour - Image 2
Sofitel Lyon Bellecour - Image 3
Sofitel Lyon Bellecour - Image 4
20, quai Gailleton, 69002 LYON, France

Description

Hotel extras

  • Gastronomic restaurant: Les 3 Dômes, a panoramic view and local products

  • Panoramic buffet breakfast

  • Clés d'Or concierge at your service

  • Biologique Recherche treatments and Deep Nature massages

  • In the downtown area in Lyon's Presqu'île district

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room - Double bed

Photo out of - Superior room - Double bed

The superior room has a comfortable area for two people. It is elegantly decorated with Lyonnaise silk and has ample storage space. It offers peace and comfort after strolling around the culinary capital.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room
See availabilities

Ideal for those wanting separate beds, this bedroom has a comfortable area for two people. It is elegantly decorated with Lyon silk and affords comfort and serenity during your Lyon getaway.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The views on the quai du Rhône from this bedroom are exceptional. Ample storage and felted textures bring serenity and a feeling of well-being. Cosy for two, the space is decorated with Lyon silk.

  • Views:

    River side

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Junior suite - double bed, river view

Photo out of - Junior suite - double bed, river view

The stunning Rhône views, this Junior suite will welcome you in its lounge and bedroom, both located at the front of the hotel. Ideal for those looking for space and comfort with beautiful light.

  • Views:

    River side

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Prestige Suite - double bed, river view

Photo out of - Prestige Suite - double bed, river view

Welcome home! Our 3, 80 sq.m. apartments have a view of the Rhône, a lounge, dining room and bedroom, allowing you to move through different spaces, with the added comfort of our hotel.

  • Views:

    River side

Max. number of persons
3
Area
From 80 m² / 861 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
France

GPS:45.754188, 4.834351

Telephone
Fax +33 4 72 41 20 01
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 164 rooms
  • 5 rooms for people with reduced mobility
  • 40 connecting rooms
  • 164 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Japanese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi in the communal areas
  • High speed transmission line
  • WiFi at the hotel Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Porter

  • Porter

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

6 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer

Services for children

  • Board games available
  • Baby bed
  • Baby bath

Well-being

SOFITEL Spa Additional charge

  • On site
  • Massage Additional charge

Sports and leisure

Bodybuilding equipment/Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 77 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.3 ft

  • Parking pricing: 35 EUR 35 EUR Per day

Services & equipment

  • Intercom
  • Stairs
  • Valet parking

Security

  • Well-lit parking
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

LES 3 DOMES

Photo out of - LES 3 DOMES

We are delighted to welcome you to Les 3 Dômes!

Cooking style
French
Chef name
Jérémy Ravier
Capacity
70
Accessibility
Accessible service
20, quai Gailleton, 69002 Lyon, France
Telephone +33 4 72 41 20 97
Find out more and book
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

We are delighted to welcome you to Les 3 Dômes!

Book

LIGHT BAR

Photo out of - LIGHT BAR

The Light Bar terrace is open daily. From evening to morning, we provide whatever takes your fancy-hot or soft drinks, cocktails, etc. At lunchtime, you can enjoy the local Good Times menu.

Bar Type
LOBBY BAR
Capacity
40
Accessibility
Accessible service
Telephone +33 4 72 41 20 20
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Smoking Area
  • Terrace

Payment

  • Cash

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks

The Light Bar terrace is open daily. From evening to morning, we provide whatever takes your fancy-hot or soft drinks, cocktails, etc. At lunchtime, you can enjoy the local Good Times menu.

Relax with a Deep Nature massage or a Biologique Recherche treatment, exclusively at Sofitel Lyon Bellecour. Open 7 days

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,972 reviews

Customer review rating 4.5/5

Caroline W. Couples - Confirmed reviews ALL

Dear Madam W., We sincerely thank you for taking the time to share such an enthusiastic review following your recent stay at Sofitel Lyon Bellecour. We are delighted to hear that you enjoyed our prime location as well as the comfort of your room. It is especially rewarding to know that our team contributed to making your experience memorable through their warm hospitality and attentive service. Your kind compliments will certainly be shared with them. We look forward to welcoming you back soon for another exceptional stay in Lyon. Sincerely, Elfie Quality Manager Assistant

Customer review rating 3.5/5

Erin B. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Cathleen S. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Renate W. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Christina F. Couples - Confirmed reviews ALL

Dear Madam W., We sincerely thank you for taking the time to share such an enthusiastic review following your recent stay at Sofitel Lyon Bellecour. We are delighted to hear that you enjoyed our prime location as well as the comfort of your room. It is especially rewarding to know that our team contributed to making your experience memorable through their warm hospitality and attentive service. Your kind compliments will certainly be shared with them. We look forward to welcoming you back soon for another exceptional stay in Lyon. Sincerely, Elfie Quality Manager Assistant

Customer review rating 3.5/5

Erin B. Couples - Confirmed reviews ALL

The hotel is easy to get to from the train station by uber or tram. It’s close to the old city and a lot of the places we went to see. I have gold status and wasn’t offered an upgrade. They were unable to accommodate an early check in. We were celebrating a special occasion and were treated to a nice surprise in the room. It was a thoughtful touch. The beds were very, very firm. Neither of us slept well because it was not overly comfortable. The rooms were clean and the bathroom spacious.

Customer review rating 5.0/5

Cathleen S. Families - Confirmed reviews ALL

We were warmly greeted and offered any assistance we might need. The location was nice. It was a short walk to Vieux Lyon and Bouchon in the Prequ'ile. The restaurant on the top floor has beautiful views of the river and has a wonderful buffet breakfast or cooked to order if you want. The buffet has so many high quality options that we didn't see the need for made to order breakfast. The staff was gracious. The rooms are clean and comfortable.

Customer review rating 4.0/5

Renate W. Couples - Confirmed reviews ALL

Good location. Whilst the amenities, ie bed, bedding and reception, are 5 star, the room and bathroom are well overdue for refurbishment.

Customer review rating 5.0/5

Christina F. Couples - Confirmed reviews ALL

Our request for a higher floor room was accommodated and the staff was very helpful with any requests we had during our stay.

Customer review rating 5.0/5

Valerie G. Families - Confirmed reviews ALL

Enjoyed our stay! Everyone was so friendly and helpful!

Customer review rating 5.0/5

Zhibo T. Friends - Confirmed reviews ALL

At the beginning of my stay, I was quite disappointed. I had chosen the Sofitel over the InterContinental, but in terms of the building and overall first impression, I felt that the Sofitel was significantly less impressive. As an Accor Platinum member, I also expected my early check-in benefit to be handled with more flexibility. However, the front desk told me that I had to wait until 4:00 p.m., even if the room was already ready. I did not feel that this properly reflected the recognition and benefits that should come with Platinum status. That said, the manager handled the situation very quickly and professionally, which completely changed my impression of the stay. I also chose to pay for an upgrade to a suite, and from that point onward, the overall experience was very satisfying. The room was excellent, and the colleagues in both housekeeping and the restaurant were very friendly and professional. The only remaining weakness was the lack of a dedicated concierge service. There was no one available to assist with luggage, and the front office team seemed understaffed and extremely busy at times. For a hotel operating under the Sofitel brand, I believe this is one area that could be improved. Overall, despite the disappointing start, the way the situation was handled and the quality of the rest of the stay left me with a very positive impression.

Customer review rating 3.5/5

Peter M. Couples - Confirmed reviews ALL

All staff helpful and charming. Room standard was poor, very tired and the drawer to the table was falling apart. Poor options for charging devices

Customer review rating 4.5/5

Anwar R. Business - Confirmed reviews ALL

Helpful staff

Dear Mister R., Thank you very much for sharing such positive feedback following your recent stay at Sofitel Lyon Bellecour. We are delighted to know your experience was most pleasant and that you truly enjoyed the thoughtful and attentive service of our team members as well as the wonderful panoramic view from your room over the Rhône River. We will happily share your kind words with our team and look forward to welcoming you back soon. Sincerely, Elfie Quality Manager Assistant

Customer review rating 5.0/5

Ngaire D. Couples - Confirmed reviews ALL

First time to Lyon and the location of the Sofitel was perfect. We could access Vieux Lyon easily and any other part of the city. The hotel bar on the top floor was a wonderful respite at the end of the day to view the city. Staff could not have been nicer.

Dear Madam D., Thank you very much for sharing your wonderful impressions regarding your recent stay at Sofitel Lyon Bellecour. We are delighted to hear that you enjoyed our prime location and found it to be the perfect base for exploring the city. We are thrilled to know that you were able to enjoy the very best the city has to offer, all within walking distance. We sincerely appreciate your kind words about our team. Knowing that you found our team members so welcoming and attentive is truly rewarding, and we will be delighted to share your compliments with them. We are also truly pleased that you enjoyed your experience at our top-floor bar Le Melhor and its breathtaking panoramic view over Lyon and that you found it to be the perfect place to unwind and relax after a day of discovering the city. We sincerely hope to welcome you back soon for another memorable stay, with many more discoveries around the city. Sincerely, Elfie Quality Manager Assistant

Customer review rating 3.5/5

Ian N. Couples - Confirmed reviews ALL

Our stay was made uncomfortable by the air conditioning in our room not working effectively on 2 of our 3 night stay. The team endeavoured to assist but it took 2 days to solve the technical issue

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you appreciated our privileged location and the quality of service provided by our team. However, we sincerely regret the inconvenience you experienced with the air conditioning system in your room, and we would like to extend our most sincere apologies for the discomfort caused. Please rest assured that this unusual situation has been thoroughly reviewed with our maintenance team, as the comfort of our guests remains our utmost priority. We truly hope to have the pleasure of welcoming you back in the future, giving us the opportunity to regain your trust and provide you with a memorable experience. Sincerely Claire Quality Manager

Customer review rating 3.5/5

Eric B. Friends - Confirmed reviews ALL

Good hotel, not overall 5 stars in my opinion

Dear Mister B., Thank you for taking the time to share your thoughts on your recent stay with us. While we are pleased that certain aspects of your experience met your expectations, such as our central location and the comfort of our property, we regret that your overall impression did not fully reflect the standards we strive to uphold. Your feedback is greatly appreciated and has been taken into careful consideration, as it plays an important role in our continuous efforts to enhance the quality of our service and the experience we offer our guests. We sincerely hope to have the pleasure of welcoming you back in the near future and providing you with a stay that fully reflects the level of excellence to which we are committed. Sincerely, Elfie Quality Manager Assistant

Customer review rating 4.0/5

Mary E. E. Families - Confirmed reviews ALL

I traveled with a friend and daughter so had a Twin plus Jr Suite with view of the Rhône. Our rooms were steps apart in a cozy corner on 2nd floor.

Dear Madam E., We sincerely thank you for your wonderful review of your experience at Sofitel Lyon Bellecour. We are delighted to hear that you truly enjoyed the comfort of your room and that it contributed to making your experience with your family and friends truly memorable. We look forward to welcoming you back for your next stay in Lyon. Sincerely, Elfie Quality Manager Assistant

Customer review rating 3.5/5

Michael B. Couples - Confirmed reviews ALL

Everything was good apart from the fact that the air conditioning was inadequate. I me tio ed this at the front desk on the first morning but the second night was no better. I also complained on check out but have heard nothing.

Customer review rating 2.0/5

Sherin R. Couples - Confirmed reviews ALL

We booked a room overlooking the river. Really disappointed with the room. Firstly, Accor had asked me to specify room preference for their hotels, and having requested a quiet room, away from the lifts. Sadly at check-in we were given a room which not only was directly opposite the lift, but was also purposed for interconnecting rooms so all the sound from the next room filtered through a locked door in the room. The bed is old and a mattress topper used to try and rescue it was lumpy and uncomfortable. The cupboards in the room in dark wood made me feel as though I was in an East German safe house, the bathroom floor tiles and toilet bowl were cracked. I was too tired to go and fight to change the room but we did say next morning the noise was not good, so our €35 parking fee was waived. The redeeming feature of the hotel is the staff - charming and helpful, which they need to be because the room was a major disappointment and not a Sofitel 5* hotel room.

Dear Guest, Thank you for taking the time to share your concerns regarding your recent stay with us. We are sorry that your room did not fully meet your expectations. Please be assured that we always do our utmost to accommodate our guests’ preferences whenever possible. All our Superior Rooms with river views are located at the front of the hotel and situated close to the elevators. We are also sorry that noise from a neighboring room and the room’s décor affected your overall experience. We further regret to learn that the quality of the bedding did not meet your expectations. Our mattresses are new, and the mattress topper is an integral part of the Sofitel MyBed bedding experience, designed to provide additional comfort and softness. We will review our procedures with our Housekeeping team to ensure that the topper is correctly positioned and maintained. We are, however, pleased to hear that our team made a positive impression during your stay. Once again, we would like to present our sincere apologies for the inconveniences you experienced. We sincerely hope to have the opportunity to welcome you back and regain your trust by providing you with a much more enjoyable experience Sincerely Claire Quality Manager

Customer review rating 4.5/5

Caron C. Couples - Confirmed reviews ALL

Great hotel

Dear Madam C., Thank you very much for taking the time to share such positive feedback regarding your recent stay at Sofitel Lyon Bellecour. We are delighted that you truly enjoyed the comfort of our hotel as well as its prime location in the heart of the city. We sincerely appreciate your kind words about our team members and we will be pleased to share them. We would be thrilled to welcome you back soon for another exceptional experience. Sincerely, Elfie Quality Manager Assistant

Customer review rating 1.5/5

Seryun O. Couples - Confirmed reviews ALL

I arrived early and the front desk was rude to tell me about the early check in. Fine! When I come back at 4 pm, the room was not ready.

Dear Guest, Thank you for sharing your feedback regarding your recent experience with us. We sincerely regret that the check-in process did not meet your expectations and that you experienced an unexpected delay in the availability of your room. We sincerely apologize for any inconvenience this situation may have caused. To compensate for the inconvenience, we offered you an upgrade upon your return at 4:00 p.m., allowing you to settle comfortably into your room. Your comments have been taken into consideration as we continuously strive to improve our services. We sincerely hope to have the opportunity to welcome you back on a future stay and regain your trust. Sincerely, Claire Quality Manager

Customer review rating 4.5/5

Adrian S. Families - Confirmed reviews ALL

Fantastic friendly hotel, with a breathtaking lobby and comfortable rooms. The cleanliness of the hotel was particularly impressive. Highly recommended.

Dear Mister S., Thank you very much for taking the time to share such a positive review following your recent stay at Sofitel Lyon Bellecour. We are particularly delighted to know that the cleanliness of your room stood out during your stay. Our housekeeping team strives every day to maintain the highest standards of cleanliness and care, with meticulous attention to every detail, and your recognition is a wonderful acknowledgment of their dedication. We are pleased that you appreciated the distinctive atmosphere of our lobby, as well as the warm and attentive welcome from our team. It is especially rewarding to hear that their thoughtful service contributed to making your stay so enjoyable. We will happily share your kind words with our entire team and we truly look forward to welcoming you back soon for another memorable stay. Sincerely, Elfie Quality Manager Assistant

Customer review rating 1.0/5

Yue X. Business - Confirmed reviews ALL

room is small and outdated. I called the reciption to undersand what time i need to do check out, and got hang off on me! super noisy room that i hear everything from my neighbors and the airconditioning.

Dear Guest, Thank you for taking the time to share your feedback regarding your stay with us. We sincerely regret that your experience did not meet your expectations and did not reflect the high standards of quality and service we strive to uphold. Your comments are invaluable to us and will be shared with our team as part of our ongoing commitment to continuously improving and enhancing the experience we offer our guests. We truly hope to have the opportunity to welcome you back in the future and regain your trust by providing you with a me memorable experience. Sincerely Claire Quality Manager

Customer review rating 2.0/5

Vithanege N. Families - Confirmed reviews ALL

I can't point any dissatisfaction in the check in and check out process with the staff as they were very helpful and welcoming, but i can't say the same for the restaurant staff who told off my daughter to stop crying because were other guests. My daughter is an autistic child and she have her sensory needs and sometimes , when she is overwhelmed , She cry. the expirience put me off completly and I hope someone from the management will train the staff how to handle people with needs.

Dear Guest, Thank you for taking the time to share your feedback regarding your experience with us. We greatly appreciate your kind words about the check-in and check-out processes, and we are pleased to hear that our team was welcoming and helpful throughout your stay. We sincerely regret to hear about the interaction your daughter had with our restaurant team, and we would like to extend our most sincere apologies for any misunderstanding or confusion that may have occurred during this interaction and affected her feelings. It is our utmost priority to ensure that all our guests feel comfortable and welcome at all times. Please be assured that we take this situation very seriously, and your comments have been shared with our restaurant team to reinforce the importance of sensitivity and awareness in our service. We sincerely hope that you will consider visiting us again in the future and that you will give us the opportunity to regain your trust and provide you and your family with a memorable stay. Sincerely Claire Quality Manager

Other web-users rate our hotel

  • 702 reviews 9.4/10 Location
  • 1,353 reviews 6.6/10 Room
  • 1,603 reviews 9.3/10 Service
  • 7 reviews 5/10 WiFi
  • 556 reviews 4.6/10 Vibe
  • 476 reviews 6.9/10 Comfort
  • 452 reviews 8.2/10 Food
  • 419 reviews 8.8/10 Breakfast

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Lyon Hotels