Sofitel Lyon Bellecour 5 stars

Customer review rating (ALL Rating) 4.4/5 2,778 reviews

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Sofitel Lyon Bellecour - Image 1
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20, quai Gailleton, 69002 LYON, France

Description

Hotel extras

  • Gastronomic restaurant: Les 3 Dômes, a panoramic view and local products

  • Panoramic buffet breakfast

  • Clés d'Or concierge at your service

  • Biologique Recherche treatments and Deep Nature massages

  • In the downtown area in Lyon's Presqu'île district

Our accommodation(s)

Hotel location

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
France

GPS:45.754188, 4.834351

Telephone
Fax +33 4 72 41 20 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LES 3 DOMES

We are delighted to welcome you to Les 3 Dômes!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,778 reviews

TripAdvisor Rating  4.1/5  2,754 reviews

Customer review rating 5.0/5

Philippe L. Solo - Confirmed reviews ALL

Enchanteuse

Cher Monsieur L., Nous vous remercions d’avoir pris le temps de partager vos impressions à la suite de votre séjour au Sofitel Lyon Bellecour. C’est avec une grande joie que nous prenons connaissance de votre entière satisfaction. Offrir à nos clients un accueil chaleureux et attentif est l'un de nos engagements les plus chers et nous sommes enchantés que nos collaborateurs aient fait de votre séjour un moment d’exception. Nous vous remercions pour votre bienveillance à l’égard de nos équipes et nous leur transmettrons vos éloges avec plaisir. Nous serions très heureux de vous accueillir de nouveau lors d'une prochaine escale lyonnaise. Sincèrement, Elfie Assistante Responsable Qualité

Customer review rating 1.0/5

Rodrigo J. P. B. Couples - Confirmed reviews ALL

This hotel is not consistent with the Sofitel brand. The hotel is old and the rooms are outdated.

Dear Mister P. B., Thank you for sharing your thoughts on your recent stay with us. We are truly sorry that our hotel did not meet your expectations. Our team was pleased to be able to find another room that better suited your preferences, and we hope the upgrade offered was to your satisfaction. Your feedback is invaluable to us as we continually strive to enhance our guests’ experiences, and we sincerely hope to have another opportunity to regain your trust. Sincerely, Claire Quality Director

DO NOT RECOMMED!

TripAdvisor rating 1.0/5

Sharon M TripAdvisor review

DO NOT RECOMMEND! I'm shocked that this hotel has 5 stars. It should be more like a 2 star hotel. Even our Uber driver from the airport recommended the Marriott over this hotel an we should have taken his advice! The rooms are in a desperate need of renovation and the service is the worst I have every experienced. We paid for a suite and were given a room with old carpet and stains on the carpet and furniture. On top of all of this, there was a leak in the the bathroom and my friend slipped and fell resulting in a huge bruise on her leg! We notified the hotel immediately and they wouldn't send anyone to address the problem until the next day. They were unable to fix the leak and eventually had to move us to another room. There was no apology and all they offered us was drinks at their bar for all the inconvenience. We don't even drink! Suffice to say, if you are planning a trip to Lyon, stay far away from this hotel. Stay at the InterContinental just down the street and at a better price!

Dear Guest, Thank you for taking the time to share your feedback regarding your stay. We sincerely regret discovering your review of your experience and the service provided. We were saddened to read about the tainted memory you retained from your visit, as well as the absence of certain important details in your review regarding your stay. We sincerely hope to have another opportunity to regain your trust. Sincerely, Sofitel Lyon Bellecour

Customer review rating 5.0/5

Florence O. C. Friends - Confirmed reviews ALL

Excellent location. Very friendly and accommodating staff.

Chère Madame O. C., Nous sommes ravis d’apprendre que vous avez vécu une superbe expérience parmi nous et vous remercions sincèrement pour vos mots chaleureux. Votre retour est grandement apprécié et a été partagé avec l’ensemble de nos équipes. Nous nous réjouissons de vous accueillir à nouveau pour un prochain séjour au Sofitel Lyon Bellecour. Sincèrement, Claire Directrice Qualité

Customer review rating 4.0/5

Lorena S. Solo - Confirmed reviews ALL

My only concern was that despite arriving late my room was not ready and I had to wait awhile

Dear Madam S., Thank you very much for taking the time to share your impressions further to your recent stay at Sofitel Lyon Bellecour. We are delighted to know you enjoyed your stay as well as our prime location in the vibrant heart of Lyon, ideal starting point to discover every hidden gems of the city. We are truly sorry about the wait you experienced while collecting the keys to your room. We usually deliver the rooms from 4:00 pm onwards, but we are always happy to provide the room earlier whenever possible. Rest assured our team members did their utmost to deliver the room promptly as soon as you arrived. We greatly value your feedback and pleased be assured we will pay close attention to this aspect for your next stay. We would be thrilled to welcome you back for a renewed experience. Sincerely, Elfie Quality Manager Assistant

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Other web-users rate our hotel

  • 680 reviews 9.5/10 Location
  • 1,380 reviews 6.4/10 Room
  • 1,648 reviews 9.3/10 Service
  • 9 reviews 4.2/10 WiFi
  • 580 reviews 4.5/10 Vibe
  • 515 reviews 6.9/10 Comfort
  • 489 reviews 8.5/10 Food
  • 424 reviews 8.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.