Sofitel Lyon Bellecour 5 stars

Customer review rating (ALL Rating) 4.4/5 2,782 reviews

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Sofitel Lyon Bellecour - Image 1
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Sofitel Lyon Bellecour - Image 4
20, quai Gailleton, 69002 LYON, France

Description

Hotel extras

  • Gastronomic restaurant: Les 3 Dômes, a panoramic view and local products

  • Panoramic buffet breakfast

  • Clés d'Or concierge at your service

  • Biologique Recherche treatments and Deep Nature massages

  • In the downtown area in Lyon's Presqu'île district

Our accommodation(s)

Hotel location

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
France

GPS:45.754188, 4.834351

Telephone
Fax +33 4 72 41 20 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LES 3 DOMES

We are delighted to welcome you to Les 3 Dômes!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,782 reviews

TripAdvisor Rating  4.1/5  2,763 reviews

Customer review rating 4.0/5

Aline C. Couples - Confirmed reviews ALL

Professional team

Dear Mrs. C., Thank you for taking the time to share your feedback following your recent stay at Sofitel Lyon Bellecour. We are delighted to hear that you appreciated our prime location and the professionalism of our team, and that these aspects brought you entire satisfaction. We value your comments and will use them to further improve our guests’ experience. We sincerely hope to have the pleasure to welcome you back. Sincerely Claire Quality Director

Severely outdated hotel

TripAdvisor rating 1.0/5

bgh159 TripAdvisor review

This hotel doesn’t appear have been renovated since 1970- outdated, worn furniture and colours. Skirting boards and door frames coming off walls, stains and chips on every piece of wooden furniture, carpet wrinkled on the floor, and I upgraded to a suite. No mini bar, the supposedly high end restaurant had about 3 things on the menu- it was empty when I went and no wonder. They had tradies there so hopefully starting a Reno but years overdue. This is the only ugly building in Lyon- and it looks like it needs to be knocked down. Great view of the city from in it- but not looking at it or staying in it.

Dear Guest, Thank you for taking the time to provide your feedback regarding your recent stay. We are very sorry to hear about the disappointment you experienced. We truly regret to hear that your experience and suite were not up to your expectations. Please rest assured that we have taken careful note of your comments. We sincerely wish we had had the opportunity to discuss with you during your stay, to better understand your expectations and respond to your needs in the most appropriate manner. We were also very sorry to read your feedback regarding our restaurant. Our dining offer includes three set menus as well as an à la carte selection with several options, and we regret that this did not meet your expectations on this occasion. Guest satisfaction remains our highest priority. We always strive to meet our guests’ needs, and we deeply regret that we were unable to make your stay as enjoyable as we would have wished. We hope to have the opportunity to welcome you again in the future and will do everything we can to make you live a more positive experience next time. Sincerely, Claire Quality Manager

Customer review rating 3.0/5

Mansa M. Families - Confirmed reviews ALL

Requests made for rooms (ex- having a birthday decor, housekeeping, change bedding) had to be repeated over and over again, when asked for help staff sent could only speak french, even though it was made clear that guest does not speak a word of french but only speaks english.

Customer review rating 4.5/5

Luis F. R. Families - Confirmed reviews ALL

While arrival was a bit bumpy, I will say the management team was quick to address our concerns and make our 5 night stay an enjoyable experience. The staff overall is superb - friendly, efficient and helpful. The hotel does need some further updating, especially in terms of outlets availability, but would certainly stay there again. Nicola, server at the Light Bar, and Valentin, concierge, were just outstanding. Thanks for Valentin we booked a fabulous NYE celebration at a nearby hotel. All was perfect. Really appreciated Mr. Vivien Dalle and Ms. Claire Vautrin for taking care of our needs and their professionalism. It was highly appreciated. Overall, we had a lovely time...

Dear Mr. R., Thank you for sharing your feedback regarding your stay at Sofitel Lyon Bellecour. We are very pleased that we were able to address the mixed first impression you experienced upon arrival and turn the remainder of your stay into an enjoyable experience. It was a great pleasure to read your kind comments about our teams. We are delighted to know that their service contributed significantly to the success of your stay. We will be sure to share your generous feedback with all our team members, and especially with Valentin and Nicola, as recognition of their dedication to creating memorable experiences for our guests. Your comments have been taken into account, and we continuously strive to enhance our facilities and services. It is wonderful to know that you enjoyed the New Year’s Eve celebration and we are delighted that your stay was overall a lovely one. We very much look forward to welcoming you back in the future and providing you with another exceptional experience. Sincerely Claire Quality Manager

Customer review rating 2.0/5

Rudolf T. Business - Confirmed reviews ALL

see above

Dear Mr. T., Thank you for taking the time to share your feedback following your stay with us. We are delighted to read your kind words about our team, and we were pleased to share your compliments with them. We regret that the room did not fully meet your expectations and would like to extend our sincere apologies for any inconvenience you may have experienced. Please be assured that your comments have been shared with our technical team, and your preference regarding the size of the bed has been carefully noted. We truly hope to have the pleasure of welcoming you back on your next visit to Lyon. Sincerely, Claire Quality Manager

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Other web-users rate our hotel

  • 671 reviews 9.5/10 Location
  • 1,354 reviews 6.5/10 Room
  • 1,621 reviews 9.2/10 Service
  • 11 reviews 2.8/10 WiFi
  • 585 reviews 4.6/10 Vibe
  • 497 reviews 8.6/10 Food
  • 484 reviews 7/10 Comfort
  • 408 reviews 8.5/10 Breakfast

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