Sofitel Lyon Bellecour 5 stars

Customer review rating (ALL Rating) 4.4/5 2,803 reviews

Sofitel Lyon Bellecour - Image 1
Sofitel Lyon Bellecour - Image 2
Sofitel Lyon Bellecour - Image 3
Sofitel Lyon Bellecour - Image 4

Description

Hotel extras

  • Gastronomic restaurant: Les 3 Dômes, a panoramic view and local products

  • Panoramic buffet breakfast

  • Clés d'Or concierge at your service

  • Biologique Recherche treatments and Deep Nature massages

  • In the downtown area in Lyon's Presqu'île district

Our accommodation(s)

Hotel location

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
France

GPS:45.754188, 4.834351

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LES 3 DOMES

We are delighted to welcome you to Les 3 Dômes!

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,803 reviews

Customer review rating 2.5/5

Collette H. Couples - Confirmed reviews ALL

Room comfortable but very dated, all furniture visibly damaged, as were the bathroom fixtures. Tried to contact reception and had to call 3 times before anyone answered. Service lacking for a 5 star hotel.

Dear Mrs. H., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your room comfortable. However, we are truly sorry that the decoration of the room and the bathroom did not meet your expectations, and that you experienced delays when trying to reach our reception. Please accept our sincere apologies for these inconveniences. Your observations are invaluable, and we will take them into consideration as we continuously strive to enhance our guests' experiences. We sincerely regret that your experience did not reflect our usual high standards of service. We very much hope to have the opportunity to welcome you back and regain your trust. Sincerely, Claire Quality Manager

Customer review rating 5.0/5

Andrew H. Couples - Confirmed reviews ALL

Three day stay.

Dear Mister H., Thank you very much for taking the time to share such positive feedback regarding your recent stay at Sofitel Lyon Bellecour. We are delighted to hear that your stay met all your expectations and that you enjoyed the wonderful view overlooking Lyon’s heights that our hotel offers. We would be thrilled to welcome you back soon for another exceptional stay. Sincerely, Elfie Quality Manager Assistant

Customer review rating 0.5/5

Pablo S. B. Business - Confirmed reviews ALL

sad room in worst façade overlooking office building. asked reception for a change to a better view (3 façades our of 4) without success, even though the hotel seemed quite empty and we were organising a corporate event in it.

Customer review rating 4.5/5

Apaar S. Families - Confirmed reviews ALL

Service from entire staff was fantastic. They do everything in their power to make you happy. The restaurant and bar on 8th floor stand out. The rooms do need renovation but they were clean and the bed was what you expect from sofitel. The concierge did an excellent job advising us and helping with reservations.

Customer review rating 4.0/5

Nicole C. Families - Confirmed reviews ALL

Great stay and excellent room service! Staff fantastic and friendly and traveling with baby. Very comfortable beds and quiet. Only feedback would be room and bathrooms need an upgrade for 5* aesthetic.

Other web-users rate our hotel

  • 673 reviews 9.4/10 Location
  • 1,327 reviews 6.5/10 Room
  • 1,547 reviews 9.2/10 Service
  • 11 reviews 3.6/10 WiFi
  • 573 reviews 4.3/10 Vibe
  • 477 reviews 7.2/10 Comfort
  • 450 reviews 8.4/10 Food
  • 410 reviews 8.6/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Lyon