Sofitel Lyon Bellecour 5 stars

Customer review rating (ALL Rating) 4.4/5 2,783 reviews

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Sofitel Lyon Bellecour - Image 1
Sofitel Lyon Bellecour - Image 2
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Sofitel Lyon Bellecour - Image 4
20, quai Gailleton, 69002 LYON, France

Description

Hotel extras

  • Gastronomic restaurant: Les 3 Dômes, a panoramic view and local products

  • Panoramic buffet breakfast

  • Clés d'Or concierge at your service

  • Biologique Recherche treatments and Deep Nature massages

  • In the downtown area in Lyon's Presqu'île district

Our accommodation(s)

Hotel location

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
France

GPS:45.754188, 4.834351

Telephone
Fax +33 4 72 41 20 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LES 3 DOMES

We are delighted to welcome you to Les 3 Dômes!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,783 reviews

TripAdvisor Rating  4.1/5  2,758 reviews

Customer review rating 4.5/5

Rodolphe D. Business - Confirmed reviews ALL

thank you

Dear Mister D., We truly thank you for taking the time to share your feedback with us further to your recent stay at Sofitel Lyon Bellecour. We are delighted that you enjoyed the convenience of our central location in Lyon, ideal starting point for discovering the city. We sincerely appreciate your kind words towards the quality of our breakfast and would be happy to share them with our team. However, we are sorry that your room did not entirely meet your expectations. Please be assured that we have taken note of your feedback and will in our enhancement process. We hope to have the opportunity of welcoming you back in the near future for a completely satisfactory stay. Sincerely, Elfie Quality Manager Assistant

Customer review rating 4.5/5

Rafael C. Couples - Confirmed reviews ALL

Overall a very good experience, room was a little small for its cost; they should invest in a main entrance automatic revolving door system -it is annoying to constantly push the slow door.

Customer review rating 5.0/5

Mary L. Couples - Confirmed reviews ALL

We had a beautiful room with views of the Rhône river. We especially appreciated the coffee maker and the comfortable bed!

Customer review rating 1.0/5

Sinem E. G. Solo - Confirmed reviews ALL

Sofitel Lyon is certainly NOT a 5-star hotel. It is more like a 2-star hotel. The hotel is very old and the rooms are outdated. The rooms are in a desperate and urgent need of renovation and the service is the worst I have every experienced. Hygene, room cleaning is the worst I have ever experienced. Even 3-star chain hotels are a lot better for hygene, room service, breakfast, reception welcome attitude etc. The receptionists seem like they do not like their job.. On my check-out day, I had to remind the receptionist to cancel the provision for guarantee 300 euors, as she did not even care to ask.. Furniture is very old. There was a leak in the the bathroom; between the lass panel and the toilet which is a very high risk to slip!!! The toilet is ancient, and the space between the bath-tube and the toilet is very narrow that a person cannot even use the toilet properly, not in accordance with human anatomy!!! It is hard to get in and get out of the bath-tube due the height. Bath-tubes are not practical anymore, instead there cold have been shower cabinet at the bathroom. There were no drawers. Insufficient plugs for charging electronic items. The breakfast is NOT rich and gourmand as it should be for a 5-star hotel. Not at all compatible with the price! I am disappointed compared to the price I paid. I am not sure if I would choose this Sofitel Lyon Hotel again.

Customer review rating 5.0/5

Bechara M. Business - Confirmed reviews ALL

Excellent facility, attention to detail, staff very considerate and efficient. Thank you one and all

Dear Mister M., Thank you very much for taking the time to share your impressions further to your recent stay at Sofitel Lyon Bellecour. We are delighted your experience exceeded your expectations and brought you complete satisfaction. It is always a pleasure to know that our team members were able to play a special part in your satisfaction by providing you with professional and thoughtful service. We would happily share your kind words with them. Your satisfaction is at the core of our commitment and we are thrilled your stay reflected the standards we strive to maintain. We look forward welcoming you back soon. Sincerely, Elfie Quality Manager Assistant

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Other web-users rate our hotel

  • 675 reviews 9.6/10 Location
  • 1,371 reviews 6.4/10 Room
  • 1,646 reviews 9.3/10 Service
  • 10 reviews 3.3/10 WiFi
  • 582 reviews 4.7/10 Vibe
  • 501 reviews 6.9/10 Comfort
  • 493 reviews 8.5/10 Food
  • 422 reviews 8.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.