Customer review rating 4.2/5 11,467 reviews
ALLSAFE approved hotel
Certified ALLSAFE by Bureau Veritas
Gourmet and seasonal room service menu
2 panoramic restaurants: Les 3 Dômes, 1 Michelin star; Le 8, local products
A Clés d'Or concierge and assistant at your disposal
Peaceful oasis in the heart of Lyon
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 15h00
Check out up to 12h00
Book luxury Lyon accommodation at Sofitel Lyon Bellecour: 164 rooms feature satellite TV, high speed internet and the famed Sofitel MyBed®. Prestige suites have large living rooms, free minibars and river views. Superb central Lyon accommodation.
Classic room - Double bed
Subject to availability
Superior room - Double bed
Superior room - Twin beds
Superior room - double bed, river view
Subject to availability
Number of meeting rooms: 9
Maximum size: 317 m²
Maximum capacity: 350 people
Maximum banquet capacity: 150 people
100% genuine reviews from our guestsFind out more
R B. Friends - 23/07/2021 Confirmed reviews ALL
First 3. Couples - 23/07/2021 Confirmed reviews ALL
The hotel was well located with very friendly and helpful staff.
does not deserve its rating
François G. Couples - 21/07/2021 Confirmed reviews ALL
Hotel is well located but we were disappointed by the service. one of the restaurant was closed and we ve been told to look for a restaurant outside; the room furniture was too old. torn wallpaper, used armchairs, damaged tiles !!!
Gideon H. Couples - 19/07/2021 Confirmed reviews ALL
At arrival the first impression left by the concierge / voiturier was very disappointing. After having spent 10 hours driving, he made us wait for no serious reason for at least 15 minutes before being able to enter the parking. The reception at check in, as a 2nd impression, did not do a better job. Everything was already paid upfront, and the receptionist insisted on an excessive pre-deposit (2 x the roommate, when the room was already paid). 3rd impression, the restaurant was fully booked and no alternative was proposed. 4th impression, after having had some food outside of the hotel, we came back around 23.15 in the hotel. We wanted to have a last drink (it was Friday evening) before going to sleep, and the bar was already closed! Overall impression of the facility, it seemed very outdated for a 5 star hotel. Good impression: the next day upon check out (Saturday morning 17th of July). The receptionist was extremely polite and professional. He was the positive note of this visit, but could have been the positive note of any visit. Very professional! Overall visit, and I have been traveling quite intensively across Europe the last 8 years, and have stayed at least 30 - 35 nights a year in any Accor hotel .... this was by far the worse price / quality ratio I have ever seen. Should have taken an ibis hotel for this specific evening. It would have around 1/5 of the price and for the same offering overall. I would never return to this hotel again, while there are plenty of accorhotels that I would highly recommend... Can happen..... pitty.
Excellent concierge service!
Suzie Solo - 14/07/2021 Confirmed reviews ALL
For a 5 star hotel, it's very disappointing. The lady at the front desk didn't make me feel very welcome to start. She charged 600 Euros for a deposit for the room, which is high and was shocking. Then to tell me I can't eat dinner there because I didn't have reservations even before checking gave me a very uncomfortable feeling. When I did get to my room, that was the biggest shocker of all. With the COVID-19 issues, you would expect exceptional cleanliness, but there was a lot of mold on the bathroom tiles, which by the way was cracked. Most of the room furniture were badly scratched, damaged or dented. I made sure to take lots of pictures for backup in case I would be charged for already existing damages. The best thing about this hotel is the concierge, Sebastian! He seriously took care of my restaurant reservations, train tickets, and the reservations for my covid-19 testing for my return flight. There is a restaurant on the 8th floor which you'll be charged 30 Euro for breakfast but the 180 degree city view is totally worth it, and so is their croissant!!
Our most recent 20 reviews
In partnership with TripAdvisor