Sofitel Lyon Bellecour 5 stars

Customer review rating (ALL Rating) 4.4/5 2,776 reviews

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Sofitel Lyon Bellecour - Image 1
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20, quai Gailleton, 69002 LYON, France

Description

Hotel extras

  • Gastronomic restaurant: Les 3 Dômes, a panoramic view and local products

  • Panoramic buffet breakfast

  • Clés d'Or concierge at your service

  • Biologique Recherche treatments and Deep Nature massages

  • In the downtown area in Lyon's Presqu'île district

Our accommodation(s)

Hotel location

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
France

GPS:45.754188, 4.834351

Telephone
Fax +33 4 72 41 20 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LES 3 DOMES

We are delighted to welcome you to Les 3 Dômes!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,776 reviews

TripAdvisor Rating  4.1/5  2,758 reviews

Customer review rating 1.0/5

Sinem E. G. Solo - Confirmed reviews ALL

Sofitel Lyon is certainly NOT a 5-star hotel. It is more like a 2-star hotel. The hotel is very old and the rooms are outdated. The rooms are in a desperate and urgent need of renovation and the service is the worst I have every experienced. Hygene, room cleaning is the worst I have ever experienced. Even 3-star chain hotels are a lot better for hygene, room service, breakfast, reception welcome attitude etc. The receptionists seem like they do not like their job.. On my check-out day, I had to remind the receptionist to cancel the provision for guarantee 300 euors, as she did not even care to ask.. Furniture is very old. There was a leak in the the bathroom; between the lass panel and the toilet which is a very high risk to slip!!! The toilet is ancient, and the space between the bath-tube and the toilet is very narrow that a person cannot even use the toilet properly, not in accordance with human anatomy!!! It is hard to get in and get out of the bath-tube due the height. Bath-tubes are not practical anymore, instead there cold have been shower cabinet at the bathroom. There were no drawers. Insufficient plugs for charging electronic items. The breakfast is NOT rich and gourmand as it should be for a 5-star hotel. Not at all compatible with the price! I am disappointed compared to the price I paid. I am not sure if I would choose this Sofitel Lyon Hotel again.

Customer review rating 5.0/5

Bechara M. Business - Confirmed reviews ALL

Excellent facility, attention to detail, staff very considerate and efficient. Thank you one and all

Dear Mister M., Thank you very much for taking the time to share your impressions further to your recent stay at Sofitel Lyon Bellecour. We are delighted your experience exceeded your expectations and brought you complete satisfaction. It is always a pleasure to know that our team members were able to play a special part in your satisfaction by providing you with professional and thoughtful service. We would happily share your kind words with them. Your satisfaction is at the core of our commitment and we are thrilled your stay reflected the standards we strive to maintain. We look forward welcoming you back soon. Sincerely, Elfie Quality Manager Assistant

Customer review rating 0.5/5

Erich N. Business - Confirmed reviews ALL

The hotel lobby smells very strong of sewage.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We were very disappointed to learn that your experience did not align with the high standards we strive to maintain, and we would like to offer our sincerest apologies. We have taken your comments into consideration with the utmost care, and an internal follow-up will be conducted. We very much hope to have another opportunity to regain your trust. Sincerely, Claire Quality Director

Customer review rating 4.5/5

Francois D. Families - Confirmed reviews ALL

Personnel attentionné

Cher Monsieur D., Un grand merci pour votre commentaire chaleureux à la suite de votre venue au Sofitel Lyon Bellecour. Nous sommes très heureux d’apprendre que votre expérience a été à la hauteur de vos attentes. C’est un réel plaisir de constater que l’engagement et l’attention de nos équipes ont contribué à faire de votre séjour une réussite. Nous transmettrons vos compliments avec joie à l’ensemble de nos collaborateurs. Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement. Bien cordialement, Elfie Assistante Responsable Qualité

Customer review rating 4.0/5

David M. Business - Confirmed reviews ALL

Check-in with Tatiana (my apologies if I am mistaken about the name) was smooth and swift. Check-out was equally so. Both individuals are greatly appreciated.

Dear Mister M., Thank you very much for taking the time to share your impressions with us following your recent stay at Sofitel Lyon Bellecour. We are delighted to hear that our team members’ service contributed to your satisfaction, we will be thrilled to share your kind words with them. We are glad your stay met your expectations and we look forward welcoming you back soon. Sincerely, Elfie Quality Manager Assistant

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Other web-users rate our hotel

  • 675 reviews 9.6/10 Location
  • 1,371 reviews 6.4/10 Room
  • 1,646 reviews 9.3/10 Service
  • 10 reviews 3.3/10 WiFi
  • 582 reviews 4.7/10 Vibe
  • 501 reviews 6.9/10 Comfort
  • 493 reviews 8.5/10 Food
  • 422 reviews 8.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.