Information message
Sofitel Lyon Bellecour Hotel 5 stars 
Customer review rating 4.2/5 
11,416 reviews
ALLSAFE approved hotel
Hotel extras
Certified ALLSAFE by Bureau Veritas
Gourmet and seasonal room service menu
Terrace for lunch, menu made of local products
A Clés d'Or concierge and assistant at your disposal
Peaceful oasis in the heart of Lyon
Services in the hotel and nearby
Check-in from 15h00
Check out up to 12h00
Paying
Hotel location
Sofitel Lyon Bellecour
20, quai Gailleton
69002 lyon
france
Check-in from 15h00
Check out up to 12h00
Our accommodation(s)
Book luxury Lyon accommodation at Sofitel Lyon Bellecour: 164 rooms feature satellite TV, high speed internet and the famed Sofitel MyBed®. Prestige suites have large living rooms, free minibars and river views. Superb central Lyon accommodation.
Classic room - Double bed
- Max. number of persons: 2
- Area: From 20 m² / 215 sq ft
- Views: River side, City View *
Subject to availability
- Wireless internet in your room
- High speed internet
- Bathrobe
- Slippers
- Nespresso machine(...)
Superior room - Double bed
Accessible room
- Max. number of persons: 2
- Area: From 25 m² / 269 sq ft
- Wireless internet in your room
- High speed internet
- Bathrobe
- Slippers
- Nespresso machine(...)
Superior room - Twin beds
Accessible room
- Max. number of persons: 2
- Area: From 25 m² / 269 sq ft
- Wireless internet in your room
- High speed internet
- Bathrobe
- Slippers
- Nespresso machine(...)
Superior room - double bed, river view
- Max. number of persons: 2
- Area: From 25 m² / 269 sq ft
- Views: River side *
Subject to availability
- Wireless internet in your room
- High speed internet
- Bathrobe
- Slippers
- Nespresso machine(...)
Junior suite - Double bed
- Max. number of persons: 3
- Area: From 45 m² / 484 sq ft
- Wireless internet in your room
- High speed internet
- Bathrobe
- Slippers
- Nespresso machine(...)
Junior suite - double bed, river view
- Max. number of persons: 3
- Area: From 45 m² / 484 sq ft
- Views: River side *
Subject to availability
- Wireless internet in your room
- High speed internet
- Bathrobe
- Slippers
- Nespresso machine(...)
Prestige Suite - double bed, river view
- Max. number of persons: 3
- Area: From 80 m² / 861 sq ft
- Views: River side *
Subject to availability
- Wireless internet in your room
- High speed internet
- Bathrobe
- Slippers
- Nespresso machine(...)
Our restaurants and bars
Your meetings and events
Our meeting rooms
Number of meeting rooms: 9
Maximum size: 317 m²
Maximum capacity: 350 people
Maximum banquet capacity: 150 people
TripAdvisor Rating
2,508 reviews
Disappoint
Customer review rating 1.5/5
Gideon H. Couples - 19/07/2021 Confirmed reviews ALL
At arrival the first impression left by the concierge / voiturier was very disappointing. After having spent 10 hours driving, he made us wait for no serious reason for at least 15 minutes before being able to enter the parking. The reception at check in, as a 2nd impression, did not do a better job. Everything was already paid upfront, and the receptionist insisted on an excessive pre-deposit (2 x the roommate, when the room was already paid). 3rd impression, the restaurant was fully booked and no alternative was proposed. 4th impression, after having had some food outside of the hotel, we came back around 23.15 in the hotel. We wanted to have a last drink (it was Friday evening) before going to sleep, and the bar was already closed! Overall impression of the facility, it seemed very outdated for a 5 star hotel. Good impression: the next day upon check out (Saturday morning 17th of July). The receptionist was extremely polite and professional. He was the positive note of this visit, but could have been the positive note of any visit. Very professional! Overall visit, and I have been traveling quite intensively across Europe the last 8 years, and have stayed at least 30 - 35 nights a year in any Accor hotel .... this was by far the worse price / quality ratio I have ever seen. Should have taken an ibis hotel for this specific evening. It would have around 1/5 of the price and for the same offering overall. I would never return to this hotel again, while there are plenty of accorhotels that I would highly recommend... Can happen..... pitty.
Dear Gideon h., Thank you for taking the time to tell us about your experience at the Sofitel Lyon Bellecour. We are sorry that your arrival at the hotel did not meet your expectations. Please allow us to express our sincerest apologies. We are sorry that the restaurant was fully booked. In this case, only room service is available. We would be happy to help you book a table for your next stay in Lyon. We are very sorry that you did not like the room. We exchange quite regurlarly with our headquarters about the refurbishment our hotel need. We hope it will take place soon. Thank you very much for your kind words about our receptionnist at check out. He was very happy to help you. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Morgane Responsable Expérience Client
Excellent concierge service!
Customer review rating 3.0/5
Suzie Solo - 14/07/2021 Confirmed reviews ALL
For a 5 star hotel, it's very disappointing. The lady at the front desk didn't make me feel very welcome to start. She charged 600 Euros for a deposit for the room, which is high and was shocking. Then to tell me I can't eat dinner there because I didn't have reservations even before checking gave me a very uncomfortable feeling. When I did get to my room, that was the biggest shocker of all. With the COVID-19 issues, you would expect exceptional cleanliness, but there was a lot of mold on the bathroom tiles, which by the way was cracked. Most of the room furniture were badly scratched, damaged or dented. I made sure to take lots of pictures for backup in case I would be charged for already existing damages. The best thing about this hotel is the concierge, Sebastian! He seriously took care of my restaurant reservations, train tickets, and the reservations for my covid-19 testing for my return flight. There is a restaurant on the 8th floor which you'll be charged 30 Euro for breakfast but the 180 degree city view is totally worth it, and so is their croissant!!
Dear Suzie, We thank you for taking the time to share your feedback about the Sofitel Lyon Bellecour. We are very sorry that you did not feel welcome. Our procedures are imposed by our headquarters and/or by law and we cannot accept a customer without having a deposit first. The deposit is proportional to the price paid and the length of the stay. Please do not hesitate to ask our reservation agents the deposit price upon booking so that you can plan it. Please note that the deposit is entirely refunded after your check out. We are very sorry that our restaurant was fully booked when you arrived at the hotel. For your next stay, do not hesitate to book a table before arrival, we will be happy to welcome you at our table. We are very sorry that your room did not meet your expectations and that you found mold in the bathroom. We hope that you will accept our apologies. All surfaces, including bathroom tiles and joints, are thouroughly disinfected between each customer to ensure sanitary safety. Also, our strict respect of protocole made us win the Allsafe label, which is a guarantee of your security in our hotel. However, we are sorry that the bedroom seemed a bit aged to you. Please note that we regularly exchange with our headquarters about our refurbishment needs and hope that our hotel will be renovated shortly. We thank you for your positive feedback about Sebastian, our Head Concierge. He was very please to read all the nice comments you wrote about him and we thank you for that. We are very happy that he made you feel comfortable and home. He thanks you very much for your kind words and hopes to see you again soon. We hope to regain your trust during your next stay. In the meantime, we remain at your disposal. Sincerely yours, Morgane Responsable Expérience Client
A big disappointment
Customer review rating 2.5/5
Mike M. Couples - 13/07/2021 Confirmed reviews ALL
We have stayed with Sofitel before and always had a good experience but this one let us down. We booked a superior river view room but the condition of the was terrible. Very outdated with damage to the furniture, Mark’s on the carpet, not even a proper shower, just a spray over the bath. It was like something out of the 80’s and very worn out. We were moved to another room that had been partly refurbished but overlooked the back courtyard and facing office buildings. There was a lack of sockets, one had to put the kettle on the floor to make a hot drink (extremely dangerous!) and unplug the main telephone to charge a cell phone. The toilet was off the living area but had no hand basin so it meant you had to go back to the bathroom anyway! Breakfast was overpriced and disappointing and the parking was also very expensive.
Dear Mr. M., We thank you for taking the time to share your feedback about the Sofitel Lyon Bellecour. Our Ambassadors strive to provide a superior service experience for customers ; therefore your feedback is important to us. We are very sorry that your room did not meet your expectations and hope that you will accept our apologies. We regularly exchange with our headquarter about our refurbishment needs and hope that our hotel will be renovated shortly. We are sorry that you did not enjoy our breakfast. We extended the buffet since your stay and we hope that you will like the new version. We hope to regain your trust during your next stay. In the meantime, we remain at your disposal. Sincerely yours, Morgane Responsable Expérience Client
Customer review rating 4.0/5
Edward N. Couples - 09/07/2021 Confirmed reviews ALL
comfortable
Location excellent. Helpful professional staff , efficient hotel, great experience
Customer review rating 4.5/5
Margaret Couples - 05/07/2021 Confirmed reviews ALL
Excellent stay.
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