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Sofitel Lyon Bellecour Hotel 5 stars

Customer review rating 4.2/5 10,915 reviews

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Sofitel Lyon Bellecour
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Hotel extras

  • In the heart of Lyons views over the Rhône

  • Michelin-star restaurant with panoramic view, brasserie open every day

  • 1 Clefs d'Or Concierge and his assistant at your disposal

  • Well-being area

  • Relax in our well-being area or in our Le Melhor cocktail bar

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • MassagePaying
  • Babysitting on request
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Lyon Bellecour

20, quai Gailleton
69002
lyon
france

Tel: +33472412020

Fax: (+33)4/72412001

Check-in from 15h00

Check out up to 12h00

  • BUS :  Multiples BELLECOUR

  • LYON :  A-D BELLECOUR

  • By plane

    LYON BRON At 20km / 12 miles

  • By plane

    LYON SAINT EXUPERY At 35km / 21 miles

  • By helicopter

    BRON At 20km / 12 miles

  • By helicopter

    SAINT EXUPERY At 35km / 21 miles

  • By car

    LYON CENTRE At 1km / 0 miles

  • By car

    LYON PRESQU'ILE At 2km / 1 miles

  • By train

    LYON PART DIEU At 5km / 3 miles

  • By train

    LYON PERRACHE At 2km / 1 miles

  • By train

    PERRACHE At 2km / 1 miles

GPS :45.754188, 4.834351

Our accommodation(s)

Book luxury Lyon accommodation at Sofitel Lyon Bellecour: 164 rooms feature satellite TV, high speed internet and the famed Sofitel MyBed®. Prestige suites have large living rooms, free minibars and river views. Superb central Lyon accommodation.

Classic room - Double bed

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Views: River side, City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Superior room - Double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Superior room - Twin beds

Accessible room
  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Superior room - double bed, river view

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

LES TROIS DOMES

Type of cuisine: French

This Michelin-starred restaurant, a gastronomic hotspot in Lyons, combines exceptional cuisine and unique views out across the city lights. Sample the creations of chef Christian Lherm accompanied by a glass of fine wine against the backdrop of the Rhône.

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BISTRO GOURMAND

Type of cuisine: French

Discover fine cuisine at Michelin-starred Les Trois Dômes with exclusive views of Lyon from the top floor for dinner Monday to Saturday. Head to Le Bistro Gourmand for lunch

Menu (PDF)

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE MELHOR

Non contractual photo

Sip signature cocktails at this chic, cozy Lyon bar with stirring views over Lyon. The drinks menu - available on iPad - ranges from a sherry aperitif to a fine cognac or single malt whisky. Live music enlivens Friday and Saturday nights.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIGHT BAR

Non contractual photo

Pop into this contemporary lobby bar and summer terrace for a fresh pastry, informal lunch meeting, afternoon tea or glass of wine by the fire. Indulge in champagne paired with local Bernachon chocolate: scrumptious.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 317 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Sofitel Lyon Bellecour

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

10,915 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,489 reviews

Excellent

Customer review rating 4.2/5

Le B. Couples - 19/01/2021 Confirmed reviews ALL

Parfait

Good location

Customer review rating 4.2/5

Anonymous Couples - 31/12/2020 Confirmed reviews ALL

Friendly staff, clean bedroom, good view.

Hotel need urgent refresh

Customer review rating 4.2/5

Benoit Couples - 29/12/2020 Confirmed reviews ALL

Hotel is very old and need an urgent full refresh to live up to 4 stars standard. There was even a smell of sewage in our room entrance.

Dear Guest, Thank you for taking the time to share your feedback about the Sofitel Lyon Bellecour. We are truly sorry that your room did not meet your expectations. Whereas the room design may be very traditional in some of our guest rooms, our maintenance team works everyday for our guests' comfort. We sincerely apologize about the smell you described. Please rest assured that our maintenance team is working on a solution for this occasional smell. We sincerely hope you will give us another chance and we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Morgane Responsable Expérience Client

well located

Customer review rating 4.2/5

Anonymous Families - 28/12/2020 Confirmed reviews ALL

snack in the mini bar. more choice of wine on room service menu.

very problematic

Customer review rating 4.2/5

Douglas O. Couples - 06/12/2020 Confirmed reviews ALL

checked it ordered room service and foid was dreadful! then loud ventlation fan and tepid water to top up our experience

Dear Mr. o., Thank you for taking the time to tell us about your experience at the Sofitel Lyon Bellecour. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures regarding our room service and your room ventilation van to address the problem and prevent future occurrence. Also, we are verry sorry about the water. We incountered an exceptionnal plumbing technical issue which was resoleved immediately. We hope you will forgive us for the inconvenience caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Morgane Responsable Expérience Client

Great but decor a bit outdated

Customer review rating 4.2/5

R. B. Families - 30/10/2020 Confirmed reviews ALL

Nice

Everything a Sofitel should be!

Customer review rating 4.2/5

Taryn Families - 07/10/2020 Confirmed reviews ALL

A truly luxurious attentive guest experience, service was impeccable, food and beverage excellent and a great city break!!

Correct

Customer review rating 4.2/5

Y.b. Solo - 28/09/2020 Confirmed reviews ALL

Prestation valable

Well located, good stay, great breakfast & room

Customer review rating 4.2/5

T. Business - 24/09/2020 Confirmed reviews ALL

I've been there for 1 day. Had a great time, check-in & out were good. I've been well welcomed. Room, bed & bathroom are great but could deserve a modernity-boost. Breakfast was amazing. Cab service worked well but a bit long.

great stay

Customer review rating 4.2/5

Anonymous Business - 01/09/2020 Confirmed reviews ALL

great

bad stay

Customer review rating 4.2/5

T. Couples - 17/03/2020 Confirmed reviews ALL

very bad supposed upgradted room

Dear T., Thank you for taking the time to tell us about your experience at the Sofitel Lyon Bellecour. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We are very sorry that the room we upgraded you to did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Morgane Responsable Expérience Client

Front desk and concierge are not competent

Customer review rating 4.2/5

Anatoliy Couples - 11/03/2020 Confirmed reviews ALL

Anatoliy K. room 726 7.03 Ordered 2 Bouquets of white roses in the flower shop on the ground floor, to be delivered on 8.03 in the morning. Asked to deliver them at 9.00 when the shop will open to 605 and 726. Asked 3 times, that it is important to deliver it by 9, because at 10 we leave the hotel. Payed in advance. Call two times to the reception in the morning to remind. 9.35 came down asked the shop where are the flowers. They told me it is on the reception since 9.00. Asked the concierge where are the flowers, he found it on the reception (nobody even say "Sorry). I asked to deliver 1 bouquet to 726, 1 to 605, and deliver the 605's one immediately, before my friends leave the room. That was never done. We the hotel without flowers. When we came back in the evening we found BOTH bouquets in 726... Our friends from 605 had the same problem, but it is up to them inform You or not. Room, room service and restaurant/bar was ok, but service ruined all the impressions of the vacation.

Dear Anatoliy K., Thank you for taking the time to tell us about your experience at the Sofitel Lyon Bellecour. We are very sorry for this misunderstanding during your stay. This does not reflect our usual quality of service and we understand your disappointment. Please accept our sincerest apologies. We hope that you enjoyed the chocolates that awaited you in your room to try and make up for this situation. We thank you a lot for your kind words about our room, room service and restaurant & bar. We sincerely hope to see you again soon. Best regards, Morgane Responsable Expérience Client

Good stay

Customer review rating 4.2/5

Anonymous Families - 11/03/2020 Confirmed reviews ALL

Well located, good service, friendly staff

Well located. Easy parking

Customer review rating 4.2/5

John W. Couples - 06/03/2020 Confirmed reviews ALL

Room fine but a bit dated. Breakfast service very poor

Dear John W., Thank you for taking the time to tell us about your experience at Sofitel Lyon Bellecour. We are sorry that your room and the service at breakfast did not meet your expectations; allow us to express our sincerest apologies. We would like to inform you that we are working on a renovation project and hope it will be released soon. Also, we transmitted your remarks about breakfast to the concerned members of team and took the appropriate measures to improve this point. We are very happy to read that you found your room comfortable and that you enjoyed our car park and location. Whe hope that you will give us a chance to regain your trust soon. Best regards, Morgane, Responsable Expérience Client

Good location and very nice helpful staff.

Customer review rating 4.2/5

Salman A. Couples - 03/03/2020 Confirmed reviews ALL

I had a great stay in the hotel. The breakfast is very nice.

well located

Customer review rating 4.2/5

Anonymous Business - 25/02/2020 Confirmed reviews ALL

fine

Dear Mrs. S., Thank you for taking the time to share your feedback about the Sofitel Lyon Bellecour. We are sorry that your stay did not meet your expectations and apologize sincerely. We noticed that your invoice was incorrect. Please do not hesitate to contact our reception manager in order to get a correct one : 04 72 41 20 38 - h0… We hope to see you soon in Lyon. Sincerely, Morgane Responsable Expérience Client

Tired and definitely not 5 star

Customer review rating 4.2/5

Liza Couples - 24/02/2020 Confirmed reviews ALL

Old building with dated and aged decor. Very disappointed with the standard, given the 5 star rating. The one redeeming feature was the comfortable king size bed. We returned to our room at 3pm on day 2 to find our room still un-made.

Dear Liza, Thank you for taking the time to share your experience at the Sofitel Lyon Bellecour. We are truly sorry that your stay did not meet your expectations. Please be assured that we are currently working on a renovation project for our bedrooms and bathrooms. It should take place soon. We hope to see you soon again in the City of Lights. Best regards, Morgane Responsable Expérience Client

Overall good value for money

Customer review rating 4.2/5

Db Couples - 24/02/2020 Confirmed reviews ALL

Facilities are outdated

lovely location

Customer review rating 4.2/5

Emma V. Couples - 19/02/2020 Confirmed reviews ALL

Stayed for one night had a big room overlooking the river, would have been nice to be able to open the window, lovely bathroom nice big shower, great sky bar and fantastic cocktails, good fitness room too and good breakfast

Great Location with friendly staff at entrance bar

Customer review rating 4.2/5

Robert Families - 17/02/2020 Confirmed reviews ALL

Visited Lyon to see a family member. The location was ideal since they were across the Rhone river. The hotel was also a nice walk to metro BelleCour and also Old Lyon. We often met with the family at the hotel to enjoy tea/coffee and a snack at the entrance bar, we did this almost every day and the staff was always charming and very helpful , in our mind the best staff at the hotel . We also ate a great meal with superb service Les Trois Domes .

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