Sofitel Lyon Bellecour 5 stars

Customer review rating (ALL Rating) 4.4/5 2,953 reviews

Best price
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Sofitel Lyon Bellecour - Image 1
Sofitel Lyon Bellecour - Image 2
Sofitel Lyon Bellecour - Image 3
Sofitel Lyon Bellecour - Image 4
20, quai Gailleton, 69002 LYON, France

Description

Hotel extras

  • Gastronomic restaurant: Les 3 Dômes, a panoramic view and local products

  • Panoramic buffet breakfast

  • Clés d'Or concierge at your service

  • Biologique Recherche treatments and Deep Nature massages

  • In the downtown area in Lyon's Presqu'île district

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room - Double bed

Photo out of - Superior room - Double bed

The superior room has a comfortable area for two people. It is elegantly decorated with Lyonnaise silk and has ample storage space. It offers peace and comfort after strolling around the culinary capital.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room
See availabilities

Ideal for those wanting separate beds, this bedroom has a comfortable area for two people. It is elegantly decorated with Lyon silk and affords comfort and serenity during your Lyon getaway.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The views on the quai du Rhône from this bedroom are exceptional. Ample storage and felted textures bring serenity and a feeling of well-being. Cosy for two, the space is decorated with Lyon silk.

  • Views:

    River side

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Junior suite - double bed, river view

Photo out of - Junior suite - double bed, river view

The stunning Rhône views, this Junior suite will welcome you in its lounge and bedroom, both located at the front of the hotel. Ideal for those looking for space and comfort with beautiful light.

  • Views:

    River side

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Prestige Suite - double bed, river view

Photo out of - Prestige Suite - double bed, river view

Welcome home! Our 3, 80 sq.m. apartments have a view of the Rhône, a lounge, dining room and bedroom, allowing you to move through different spaces, with the added comfort of our hotel.

  • Views:

    River side

Max. number of persons
3
Area
From 80 m² / 861 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
France

GPS:45.754188, 4.834351

Telephone
Fax +33 4 72 41 20 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 164 rooms
  • 5 rooms for people with reduced mobility
  • 40 connecting rooms
  • 164 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Japanese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi in the communal areas
  • High speed transmission line
  • WiFi at the hotel Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Porter

  • Porter

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

6 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer

Services for children

  • Board games available
  • Baby bed
  • Baby bath

Well-being

SOFITEL Spa Additional charge

  • On site
  • Massage Additional charge

Sports and leisure

Bodybuilding equipment/Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 77 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.3 ft

  • Parking pricing: 35.00 € 35 EUR Per day

Services & equipment

  • Intercom
  • Stairs
  • Valet parking

Security

  • Well-lit parking
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

LES 3 DOMES

Photo out of - LES 3 DOMES

We are delighted to welcome you to Les 3 Dômes!

Cooking style
French
Chef name
Jérémy Ravier
Capacity
70
Accessibility
Accessible service
20, quai Gailleton, 69002 Lyon, France
Telephone +33 4 72 41 20 97
Find out more and book
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

We are delighted to welcome you to Les 3 Dômes!

Book

LIGHT BAR

Photo out of - LIGHT BAR

The Light Bar terrace is open daily. From evening to morning, we provide whatever takes your fancy-hot or soft drinks, cocktails, etc. At lunchtime, you can enjoy the local Good Times menu.

Bar Type
LOBBY BAR
Capacity
40
Accessibility
Accessible service
Telephone +33 4 72 41 20 20
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Smoking Area
  • Terrace

Payment

  • Cash

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks

The Light Bar terrace is open daily. From evening to morning, we provide whatever takes your fancy-hot or soft drinks, cocktails, etc. At lunchtime, you can enjoy the local Good Times menu.

Relax with a Deep Nature massage or a Biologique Recherche treatment, exclusively at Sofitel Lyon Bellecour. Open 7 days

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,953 reviews

Customer review rating 5.0/5

Ngaire D. Couples - Confirmed reviews ALL

Dear Madam D., Thank you very much for sharing your wonderful impressions regarding your recent stay at Sofitel Lyon Bellecour. We are delighted to hear that you enjoyed our prime location and found it to be the perfect base for exploring the city. We are thrilled to know that you were able to enjoy the very best the city has to offer, all within walking distance. We sincerely appreciate your kind words about our team. Knowing that you found our team members so welcoming and attentive is truly rewarding, and we will be delighted to share your compliments with them. We are also truly pleased that you enjoyed your experience at our top-floor bar Le Melhor and its breathtaking panoramic view over Lyon and that you found it to be the perfect place to unwind and relax after a day of discovering the city. We sincerely hope to welcome you back soon for another memorable stay, with many more discoveries around the city. Sincerely, Elfie Quality Manager Assistant

Customer review rating 3.5/5

Ian N. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you appreciated our privileged location and the quality of service provided by our team. However, we sincerely regret the inconvenience you experienced with the air conditioning system in your room, and we would like to extend our most sincere apologies for the discomfort caused. Please rest assured that this unusual situation has been thoroughly reviewed with our maintenance team, as the comfort of our guests remains our utmost priority. We truly hope to have the pleasure of welcoming you back in the future, giving us the opportunity to regain your trust and provide you with a memorable experience. Sincerely Claire Quality Manager

Customer review rating 3.5/5

Eric B. Friends - Confirmed reviews ALL

Dear Mister B., Thank you for taking the time to share your thoughts on your recent stay with us. While we are pleased that certain aspects of your experience met your expectations, such as our central location and the comfort of our property, we regret that your overall impression did not fully reflect the standards we strive to uphold. Your feedback is greatly appreciated and has been taken into careful consideration, as it plays an important role in our continuous efforts to enhance the quality of our service and the experience we offer our guests. We sincerely hope to have the pleasure of welcoming you back in the near future and providing you with a stay that fully reflects the level of excellence to which we are committed. Sincerely, Elfie Quality Manager Assistant

Customer review rating 4.0/5

Mary E. E. Families - Confirmed reviews ALL

Dear Madam E., We sincerely thank you for your wonderful review of your experience at Sofitel Lyon Bellecour. We are delighted to hear that you truly enjoyed the comfort of your room and that it contributed to making your experience with your family and friends truly memorable. We look forward to welcoming you back for your next stay in Lyon. Sincerely, Elfie Quality Manager Assistant

Customer review rating 3.5/5

Michael B. Couples - Confirmed reviews ALL

Dear Madam D., Thank you very much for sharing your wonderful impressions regarding your recent stay at Sofitel Lyon Bellecour. We are delighted to hear that you enjoyed our prime location and found it to be the perfect base for exploring the city. We are thrilled to know that you were able to enjoy the very best the city has to offer, all within walking distance. We sincerely appreciate your kind words about our team. Knowing that you found our team members so welcoming and attentive is truly rewarding, and we will be delighted to share your compliments with them. We are also truly pleased that you enjoyed your experience at our top-floor bar Le Melhor and its breathtaking panoramic view over Lyon and that you found it to be the perfect place to unwind and relax after a day of discovering the city. We sincerely hope to welcome you back soon for another memorable stay, with many more discoveries around the city. Sincerely, Elfie Quality Manager Assistant

Customer review rating 3.5/5

Ian N. Couples - Confirmed reviews ALL

Our stay was made uncomfortable by the air conditioning in our room not working effectively on 2 of our 3 night stay. The team endeavoured to assist but it took 2 days to solve the technical issue

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you appreciated our privileged location and the quality of service provided by our team. However, we sincerely regret the inconvenience you experienced with the air conditioning system in your room, and we would like to extend our most sincere apologies for the discomfort caused. Please rest assured that this unusual situation has been thoroughly reviewed with our maintenance team, as the comfort of our guests remains our utmost priority. We truly hope to have the pleasure of welcoming you back in the future, giving us the opportunity to regain your trust and provide you with a memorable experience. Sincerely Claire Quality Manager

Customer review rating 3.5/5

Eric B. Friends - Confirmed reviews ALL

Good hotel, not overall 5 stars in my opinion

Dear Mister B., Thank you for taking the time to share your thoughts on your recent stay with us. While we are pleased that certain aspects of your experience met your expectations, such as our central location and the comfort of our property, we regret that your overall impression did not fully reflect the standards we strive to uphold. Your feedback is greatly appreciated and has been taken into careful consideration, as it plays an important role in our continuous efforts to enhance the quality of our service and the experience we offer our guests. We sincerely hope to have the pleasure of welcoming you back in the near future and providing you with a stay that fully reflects the level of excellence to which we are committed. Sincerely, Elfie Quality Manager Assistant

Customer review rating 4.0/5

Mary E. E. Families - Confirmed reviews ALL

I traveled with a friend and daughter so had a Twin plus Jr Suite with view of the Rhône. Our rooms were steps apart in a cozy corner on 2nd floor.

Dear Madam E., We sincerely thank you for your wonderful review of your experience at Sofitel Lyon Bellecour. We are delighted to hear that you truly enjoyed the comfort of your room and that it contributed to making your experience with your family and friends truly memorable. We look forward to welcoming you back for your next stay in Lyon. Sincerely, Elfie Quality Manager Assistant

Customer review rating 3.5/5

Michael B. Couples - Confirmed reviews ALL

Everything was good apart from the fact that the air conditioning was inadequate. I me tio ed this at the front desk on the first morning but the second night was no better. I also complained on check out but have heard nothing.

Customer review rating 2.0/5

Sherin R. Couples - Confirmed reviews ALL

We booked a room overlooking the river. Really disappointed with the room. Firstly, Accor had asked me to specify room preference for their hotels, and having requested a quiet room, away from the lifts. Sadly at check-in we were given a room which not only was directly opposite the lift, but was also purposed for interconnecting rooms so all the sound from the next room filtered through a locked door in the room. The bed is old and a mattress topper used to try and rescue it was lumpy and uncomfortable. The cupboards in the room in dark wood made me feel as though I was in an East German safe house, the bathroom floor tiles and toilet bowl were cracked. I was too tired to go and fight to change the room but we did say next morning the noise was not good, so our €35 parking fee was waived. The redeeming feature of the hotel is the staff - charming and helpful, which they need to be because the room was a major disappointment and not a Sofitel 5* hotel room.

Customer review rating 4.5/5

Caron C. Couples - Confirmed reviews ALL

Great hotel

Dear Madam C., Thank you very much for taking the time to share such positive feedback regarding your recent stay at Sofitel Lyon Bellecour. We are delighted that you truly enjoyed the comfort of our hotel as well as its prime location in the heart of the city. We sincerely appreciate your kind words about our team members and we will be pleased to share them. We would be thrilled to welcome you back soon for another exceptional experience. Sincerely, Elfie Quality Manager Assistant

Customer review rating 1.5/5

Seryun O. Couples - Confirmed reviews ALL

I arrived early and the front desk was rude to tell me about the early check in. Fine! When I come back at 4 pm, the room was not ready.

Customer review rating 4.5/5

Adrian S. Families - Confirmed reviews ALL

Fantastic friendly hotel, with a breathtaking lobby and comfortable rooms. The cleanliness of the hotel was particularly impressive. Highly recommended.

Dear Mister S., Thank you very much for taking the time to share such a positive review following your recent stay at Sofitel Lyon Bellecour. We are particularly delighted to know that the cleanliness of your room stood out during your stay. Our housekeeping team strives every day to maintain the highest standards of cleanliness and care, with meticulous attention to every detail, and your recognition is a wonderful acknowledgment of their dedication. We are pleased that you appreciated the distinctive atmosphere of our lobby, as well as the warm and attentive welcome from our team. It is especially rewarding to hear that their thoughtful service contributed to making your stay so enjoyable. We will happily share your kind words with our entire team and we truly look forward to welcoming you back soon for another memorable stay. Sincerely, Elfie Quality Manager Assistant

Customer review rating 1.0/5

Yue X. Business - Confirmed reviews ALL

room is small and outdated. I called the reciption to undersand what time i need to do check out, and got hang off on me! super noisy room that i hear everything from my neighbors and the airconditioning.

Customer review rating 2.0/5

Vithanege N. Families - Confirmed reviews ALL

I can't point any dissatisfaction in the check in and check out process with the staff as they were very helpful and welcoming, but i can't say the same for the restaurant staff who told off my daughter to stop crying because were other guests. My daughter is an autistic child and she have her sensory needs and sometimes , when she is overwhelmed , She cry. the expirience put me off completly and I hope someone from the management will train the staff how to handle people with needs.

Customer review rating 3.0/5

Ricardo P. Business - Confirmed reviews ALL

The staff is great. I have to say that. They provide 5 star service. The room are not updated since the 80‘s. A lot of wear and tear in the rooms. Not 5 star worthy.

Dear Mister P., Thank you for taking the time to share your feedback regarding your recent stay with us. We are deeply committed to providing every guest with a comfortable and enjoyable experience, and we sincerely regret that your stay did not fully meet your expectations. Your comments are invaluable to us, as they help us continually improve the quality of service and hospitality we strive to provide to each of our guests. Please rest assured that your observations have been taken into consideration as part of our ongoing improvement efforts. However, we particularly appreciate that you took the time to highlight the thoughtful and attentive service provided by our team members. Your kind compliments will certainly be shared with them. We sincerely hope that you will give us another opportunity to regain your trust. We have taken note of your feedback and would be delighted to be able to show you a room with a different layout and decoration, should you choose to stay with us again. We truly hope to have the pleasure of welcoming you back in the very near future and providing you with an experience that fully meets your expectations. Sincerely, Elfie Quality Manager Assistant

Customer review rating 3.5/5

Candace W. Couples - Confirmed reviews ALL

The hotel was well appointed and a convenient location. The front desk staff were exceptional and welcoming.

Dear Ms. W., Thank you for sharing your feedback regarding your stay with us. We are pleased to hear that you found our central location in the heart of Lyon convenient and our front desk team exceptional. However, we strive to provide a consistent five-star experience for all our guests, and your comments will be taken into consideration as we continually improve our services. We truly hope to have the opportunity to welcome you back in the future and regain your trust by demonstrating our full commitment to your satisfaction throughout every stage of your stay. Sincerely Claire Quality Manager

Customer review rating 3.5/5

Robin S. Business - Confirmed reviews ALL

The hotel is in a great location and staff was very kind and helpful. I was not impressed with the spa - I scheduled an appointment and showed up and they didn't know I was supposed to be there, and the girl acted like she didn't really care that I had scheduled an appointment. To be fair, the concierge and front desk were horrified that this happened. The spa just didn't seem to care. Also, from the waiting room area in the spa, it looked really sad and tired. The entire hotel is in desperate need of an update. Very beat up and out of date furniture, carpet in rooms is blah and gross, beds are lumpy. Linens are good though. I would never put a luxury client here, and would have to argue with it being 5 stars. I would say 3.5 - 4 stars at best until it is updated.

Dear Ms. S., Thank you for taking the time to share your feedback regarding your recent stay with us. We are sincerely pleased to read your positive comments about our prime location and the dedication of our team, particularly our Concierge and Front Desk teams. Our team members are constantly striving to make a positive impact on our guests’ experiences. Once again, we truly regret the confusion surrounding your spa appointment. This does not reflect in any way the level of service we strive to provide. Please rest assured that your concerns have been communicated to the relevant department to help ensure that such a situation does not happen again. Furthermore, we regret that the decoration of our property did not fully meet your expectations. Please be assured that your comments have been noted and will be taken into account as part of our ongoing quality improvement process. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a truly memorable experience that reflects our high standards of quality. Sincerely, Claire Quality Manager

Customer review rating 5.0/5

Bruce T. Solo - Confirmed reviews ALL

I was happy with my stay from start to finish. I arrived well before check in time but my lugggage was stored and then moved to my room for my arrival. All the staff I met were very polite, helpful and knowledgeable, in particular the man who checked me in and the young man in the bar.

Dear Mister T., Thank you very much for taking the time to share your kind review regarding your recent stay with us. We are delighted to hear that you truly appreciated the sense of serenity and tranquility our hotel offered throughout your stay, as the comfort and well-being of our guests remain our highest prioritie. It is immensely rewarding to learn that every aspect of your experience contributed to such a memorable stay. Knowing that the attention paid to every detail enhanced your experience is especially meaningful to our teams, who strive each day to create an atmosphere of effortless comfort. Your wonderful feedback has been shared with all of our teams, who will be deeply touched by your recognition. We sincerely look forward to the pleasure of welcoming you back to Sofitel Lyon Bellecour for another exceptional stay in the near future. Sincerely, Elfie Quality Manager Assistant

Customer review rating 4.0/5

Joseph M. Couples - Confirmed reviews ALL

The hotel staff was fantastic. The AC in our room was not working well, so that was a problem.

Dear Mister M., Thank you for taking the time to share your impressions regarding your recent stay with us. We are truly touched by your kind words toward our team members and we will be pleased to share your compliments with our entire team. However, we sincerely apologize that the air conditioning in your room did not provide the level of comfort you needed during your stay. We are fully committed to our guests’ comfort, and we regret any inconvenience this may have caused. We have indeed experienced an unprecedented heatwave with high temperatures these past weeks, and we fully understand that this may have affected your comfort in the room due to its exposure to sunlight. Your feedback is invaluable to us and we immediately notified our maintenance team so that a thorough check of the air conditioning systems’ efficiency could be carried out. We sincerely hope to have the opportunity to welcome you back in the future to restore your confidence in us and ensure a seamless and comfortable experience. Sincerely, Elfie Quality Manager Assistant

Customer review rating 5.0/5

Simon P. Couples - Confirmed reviews ALL

It was perfect.

Dear Mister P., Thank you sincerely for your wonderful feedback regarding your stay. It is a great pleasure to know that your experience at Sofitel Lyon Bellecour lived up to your expectations. We hope to have the opportunity to welcome you again and make your next visit just as enjoyable. Sincerely, Elfie Quality Manager Assistant

Customer review rating 3.0/5

Sean C. Couples - Confirmed reviews ALL

The stay was fine, from start to finish, nothing extravagant. Check-in was smooth, hotel looked nice. When we got in the room I was a bit surprised as the decore seemed to clash with the modern decor of the hotel lobby. The decor in the room was dated, we found a bug who was dead for weeks. The ramp into the bathroom was interesting.. Also found that the price of room service and the price for the bottles of water in the room were expensive. Some positives, We did enjoy the bed as it was quite comfortable, the location was also fantastic as it was very close to a subway and vieux lyon, the staff were fantastic and always greeted us warmly. However overall the room did not blow us away for the price we were let down.

Customer review rating 2.0/5

Corina E. Families - Confirmed reviews ALL

Horrible choice . Pictures dont reflect the reality .

Dear Madam E., Thank you for taking the time to share your feedback regarding your stay. We are truly sorry to learn that your experience did not meet your expectations. Your comments have been duly noted, and we deeply regret that your stay was not as pleasant as we would have wanted. Providing a comfortable and enjoyable experience for all our guests is our priority, and your feedback is invaluable to us. We hope you will give us another opportunity to regain your trust, and we will do our utmost to ensure you have an excellent stay on your next visit. Sincerely, Elfie Quality Manager Assistant

Customer review rating 4.5/5

Xavier K. Couples - Confirmed reviews ALL

Nice and warm welcome, room directly available and what a view on the city and the Rhône from the 7th floor!

Dear Mr. K., Thank you for sharing your delightful experience during your recent stay at Sofitel Lyon Bellecour. We are pleased to hear that you enjoyed the warm welcome from our team, the early check-in, and your room with its stunning views over the city and the Rhône. We look forward to welcoming you back for another enjoyable stay. Sincerely Claire Quality Manager

Other web-users rate our hotel

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  • 7 reviews 5/10 WiFi
  • 562 reviews 4.6/10 Vibe
  • 474 reviews 7.1/10 Comfort
  • 458 reviews 8.3/10 Food
  • 426 reviews 8.8/10 Breakfast

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