Sofitel Lyon Bellecour 5 stars

Customer review rating (ALL Rating) 4.4/5 2,782 reviews

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Sofitel Lyon Bellecour - Image 1
Sofitel Lyon Bellecour - Image 2
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Sofitel Lyon Bellecour - Image 4
20, quai Gailleton, 69002 LYON, France

Description

Hotel extras

  • Gastronomic restaurant: Les 3 Dômes, a panoramic view and local products

  • Panoramic buffet breakfast

  • Clés d'Or concierge at your service

  • Biologique Recherche treatments and Deep Nature massages

  • In the downtown area in Lyon's Presqu'île district

Our accommodation(s)

Hotel location

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
France

GPS:45.754188, 4.834351

Telephone
Fax +33 4 72 41 20 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LES 3 DOMES

We are delighted to welcome you to Les 3 Dômes!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,782 reviews

Customer review rating 4.0/5

Annabell G. Families - Confirmed reviews ALL

The hotel feels a bit dated, and the service was average overall. Despite being an Accor Platinum member and informing the hotel that we were celebrating our 15th wedding anniversary, no special effort was made for the suite we booked or during our dinner at the restaurant. The only gesture was a tiny candle placed on the dessert we paid for, and there was no welcome gift provided either. To make matters worse, the restaurant also served the wrong dessert to my husband. The location is great, and the restaurant offers a beautiful view. However, breakfast was understaffed, resulting in long waits just to get a table and coffee. Overall, it was a bit disappointing for a Sofitel. We’ve had much better experiences at other Sofitel properties around the world.

Customer review rating 4.0/5

Steve D. Couples - Confirmed reviews ALL

Overall the visit was good. The room had a great view but was a little tired and in need of a refresh. The breakfast was very disappointing for the excessive price.

Dear Mister D., Thank you very much for taking the time to share your feedback with us following your recent experience at Sofitel Lyon Bellecour. We are delighted to know your stay was comfortable and that you really enjoyed the panoramic view over the Rhône River. However, we are sincerely sorry to hear that the breakfast and the room layout did not meet your expectations. Your feedback is invaluable to us, as it helps us continually improve the experience we offer each guest, and we deeply regret that your stay was not as pleasant as it should have been. Please rest assured that your observations are duly noted and thoroughly reviewed with our team. However, we truly appreciate your kind comments regarding the attentive and caring service provided by our team members, and we will be delighted to share your compliments with them. Providing an enjoyable experience for all our guests is our highest priority, and we hope you will give us another opportunity to regain your trust, and we will do our utmost to ensure you have an excellent stay on your next visit. Sincerely, Elfie Quality Manager Assistant

Customer review rating 5.0/5

Ravindra J. Friends - Confirmed reviews ALL

Front Desk task did exceptionally great job helping me at your hotel. Room was well kept

Dear Guest, Thank you very much for your kind words regarding your recent stay at Sofitel Lyon Bellecour. We are delighted to know that your stay met all your expectations and brought you full satisfaction. It is a real pleasure to hear that you were able to discover Lyon’s many hidden gems thanks to our prime location in the vibrant heart of Lyon. We truly appreciate you taking the time to highlight the warm and thoughtful service of our team members and they will be thrilled to know they contributed to making your stay memorable. We look forward to welcoming you back soon for another exceptional stay. Sincerely, Elfie Quality Manager Assistant

Customer review rating 4.5/5

Cemil D. Families - Confirmed reviews ALL

Staff was so kind and helpful. We were extremely satisfied with the room and the cleaning. The day before check-out we needed medical help for my toddler. Reception arranged a doctor appointment for us. So thank you again.

Dear Mister D., Thank you very much for taking the time to share such excellent feedback regarding your recent experience at Sofitel Lyon Bellecour. We are delighted to hear that you enjoyed our prime location in the vibrant heart of Lyon. We are really happy to know that your room met all your expectations and we really appreciate you highlighting the care we put in maintaining them, as your comfort is our top priority. We will be pleased to share your compliments with our team members whom will be thrilled to know they actively contributed to your entire satisfaction thanks to their attentive and thoughtful service. We truly hope your child is doing better and we hope having the pleasure to welcome you back soon. Sincerely, Elfie Quality Manager Assistant

Customer review rating 3.5/5

David F. Friends - Confirmed reviews ALL

Overnight stay before transiting back Southern France and en route to Paris. Chose hotel due to its convenient location for a short stay with nearby restaurants, shopping and entertainment. Staff in general was friendly but dislike the late 4 pm check-in policy which was the only hotel we experienced in our 3-week trip in France. 8th floor bar was nice either way great river view and live entertainment. Room product was small and not well-configured and a bit tired. Bathroom was dated with some screw holes found on tiles. All in all, found this Sofitel's quality level to be lowered than others we stayed in other locations.

Dear Mr. F., Thank you for sharing your feedback regarding your stay with us. It is a pleasure for us to hear that you found our location convenient and that you appreciated the service quality provided by our team. It is also gratifying to know that you enjoyed the atmosphere at our 8th-floor bar, especially the beautiful river view and live entertainment. We are, however, sorry to learn that your room did not meet your expectations. Please rest assured that your comments have been carefully noted and shared with our management team. We sincerely hope you will consider staying with us again in the future, and we would be delighted to recommend a room category that might better suit your preferences. Sincerely Claire Quality Manager

Other web-users rate our hotel

  • 673 reviews 9.4/10 Location
  • 1,351 reviews 6.3/10 Room
  • 1,572 reviews 9.2/10 Service
  • 10 reviews 3.8/10 WiFi
  • 581 reviews 4.3/10 Vibe
  • 486 reviews 6.8/10 Comfort
  • 457 reviews 8.3/10 Food
  • 417 reviews 8.7/10 Breakfast

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