Sofitel Lyon Bellecour Hotel 5 stars

We have stayed with Sofitel before and always had a good experience but this one let us down. We booked a superior river view room but the condition of the was terrible. Very outdated with damage to the furniture, Mark’s on the carpet, not even a proper shower, just a spray over the bath. It was like something out of the 80’s and very worn out. We were moved to another room that had been partly refurbished but overlooked the back courtyard and facing office buildings. There was a lack of sockets, one had to put the kettle on the floor to make a hot drink (extremely dangerous!) and unplug the main telephone to charge a cell phone. The toilet was off the living area but had no hand basin so it meant you had to go back to the bathroom anyway! Breakfast was overpriced and disappointing and the parking was also very expensive.

comfortable

Excellent stay.

Quite overdated, but good service. People are kind and warmth. However, not that many facilities available; even the restaurants on site were closed.

Amazing staff. Great location !

Room three or four star level Breakfast v expensive for what was on offer

The staff is very welcoming, friendly and willing to help, the hotel is very well located on the Rhone, the food in the restaurant is good, but the room's furniture is a little old

The hotel is poorly maintaint ! I was booking junior suite and it was absolutly unacceptable bad smelling and everthing in the room was looking terrible old and out lived. I do not recomend this hotel for anyone. Staff was good !

The Hotel is nicely situated. We had a junior suite facing the river. The staff were very friendly and the room service (we had breakfast in the room) were very friendly but lacked consistency. The toilet cabin in the suite is tiny and the bath room relatively small. THe room need a face lift no doubt; the wooden decor is scratched and the carpet should be replaced by a wooden floor.

Very friendly staff, great breakfast and lovely restaurant. The junior suite was clean and well equipped but in need of refreshing. Broken tiles, chipped furniture and dirty marks on the wall are not appropriate in a hotel of this standard.

old style on outside viewing, we had a junior suite and was pleased with the room. had river view, lovely to be able to open the windows at night and hear the bustle of the city . breakfast very lovely and good choice, bar upstairs for very lush, very busy but only cause phil collins family and band memebers were staying to, but nothing was to much for the staff even though they were busy. definatley return thank you

in check the personal offer us athe worst room that they have after we entred there we must come back to the check in and with after our claims the guys could change the room but they changed our room with their worst expresion

Stayed at the Sofitel Hotel Bellecour for my wife's birthday celebrations.Excellent hotel ,delightful room with river side views . dined at the Michelin starred restaurant , which lived up its reputation with sunning views .

A really great hotel with excellent facilities, we had a beautiful room on the third floor overlooking the river, everything you could want for a weekend away. Housekeeping was outstanding, our room was spotlessly clean in every way. Very welcoming from the minute we arrived till we departed. You must visit the bar on the top floor, the views in the evening are wonderful, and was the Espresso Martinis cocktails, a fabulous experience, well done Sofitel Bellacour team for a wonderful stay!

Excellent hotel. The staff were very courteous and very helpful. The business form with computer and internet was was for free and was very private with it sown individual cubicle. The room had a great view of the scenic river. Breakfast was set nicely and was situated near the window to have a great vie of the city. Breakfast was good and the staff was eager to serve and please the customers .