Sofitel Lyon Bellecour Hotel 5 stars

It was okay,

While location is good the hotel is well aged and the service is definitely something below average....

The hotel is poorly maintaint ! I was booking junior suite and it was absolutly unacceptable bad smelling and everthing in the room was looking terrible old and out lived. I do not recomend this hotel for anyone. Staff was good !

Confortable

After a long fight with an illness i treated myself to a lovely stay in lyon with the sofitel My experience surpassed my expectations and Even when dining alone i never felt alone. Not only is the staff attentive but they are also very discreet and understanding. Perfect room service, excellent brasserie, Magical view from the bar's dark velvet chic over a dazzling drink menu and, if you have the chance: Allow delightment at Les Trois Domes..

Delightful

I chose the hotel because of its location. I was very disappointed in the overall condition of the hotel. It is overrated. The staff was very accommodating, the breakfast was lovey as well. However, the facility was overrated and over priced. I had a long stay, from January 2-17, 2020. The lobby was permeated with an awful musty odour, and I had to purchase scented candles for my room to overcome the smell. The shower stall had mildew. My room (125) was very drab, small, dated, and tired, as were the hallways. I was charged for a 5 star room in a 5 star hotel, and was so disappointed because it should not be rated 5 stars. I am currently in Paris at a true 5 star hotel (The Hotel d'Aubusson) and it would be helpful if your manager would take a tour of a proper 5 star hotel that has impeccable décor, standards and service. When I arrived at the Aubusson in Paris, my 5 star room was filled with fresh roses, Hermes toiletries, and every day I receive a gift from the hotel of delightful macarons, chocolates, fruit and specialities. I was very disappointed in the lack of value for the money I spent at the Sofitel, it is just NOT worth the price.

Really enjoyed our family time, service was impeccable in particular concierge team were incredibly knowledgeable and helpful Had dinner in silk and whilst we did enjoy the service food presented was a little underwhelming (raw chicken) but maître de was excellent in managing 8th floor bar experience was wonderful, service was highly professional and welcoming Rooms somewhat tired but the hotel does an an excellent job making it homely and comfortable Would highly recommend hotel

Efficient reception and checkout. Rooms very comfortable and well serviced.

There were no curtains in the bedroom just blinds so we had the light from outside all night. The toilet was far too close to the bath so it couldn’t be used without lots of pain. The room door had been broken in so many times that we didn’t feel safe. Someone had tried to break in and the door was all chipped and damaged. The kettle didn’t work until we found a new plug socket. The sideboard by the window and above the air conditioning fan had caused the wood to deteriorate and looked bad. The corner room was very small. I was really hoping for a lot better experience with Sofitel. I love Accor and have stayed in lots of hotels around the world. The room needed some serious work.

Hotel is clean which is important to me. But it is extremely old fashioned. It really needs to be refurbished and some investments to make it a bit more special. People working there are nice and welcoming.

Great from day one until leaving

Very good location Yet room a bit outdated Real issue with - light, room is completely dark - toilet. WC ridiculously close to the bath tube

I stayed at the hotel for the 2019 Festival of Lights. The position was perfect. The room (junior suite) very comfortable and quiet. The hotel staff have been very helpful

Our stay at the hotel was comfortable and please allow me for the following improvements: 1. We were not offered a welcome drink on our arrival though staff were efficient and pleasant 2. The gym was not equipped with water. The dispenser was without a bottle and glasses. 3. We reported a missing pair of male adidas runners from our room which were in a shoe box. We had arrived on 5 Dec, used runners on 6 Dec and realised it was missing when we were packing to leave the hotel on 9 Dec morning. The receptionist called the house keeper and promised us to come back to us. We have not heard from your hotel till today. We always enjoy staying at Sofitel hotels and wish to continue doing so however, we are disappointed that we were not informed about our missing runners. Thank you. Caroline