Sofitel Lyon Bellecour 5 stars

Customer review rating (ALL Rating) 4.4/5 2,936 reviews

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Description

Hotel extras

  • Gastronomic restaurant: Les 3 Dômes, a panoramic view and local products

  • Panoramic buffet breakfast

  • In the downtown area, Les Clés d'Or Concierge at your service

  • Biologique Recherche treatments and Deep Nature massages

Our accommodation(s)

Hotel location

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
France

GPS:45.754188, 4.834351

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LES 3 DOMES

We are delighted to welcome you to Les 3 Dômes! See you soon!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,936 reviews

TripAdvisor Rating  4.0/5  2,682 reviews

Customer review rating 3.0/5

Martin W. Business - Confirmed reviews ALL

great hotel, check-in was terrible

Dear Mr. W., Thank you for your comment following your stay at the Sofitel Lyon Bellecour. We are delighted that you enjoyed our hotel. We are sorry, however, that the check-in did not live up to your expectations. We have done our utmost to make your rooms available at 12pm instead of 4pm and we are sorry that your room took a little longer due to the occupancy of our property. We hope to have the pleasure of welcoming you again on a future occasion. Sincerely yours, Claire Quality Manager

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The hotel is in a good location. It is a serviceable hotel. I stay at this Sofitel several times a year. While I would intend to do so in the future, some points could be addressed. For example, the cleanliness of exterior windows made looking out of them a bit difficult, particularly if you pay extra for a river view. One of the windows has been broken (no latch). One of the two treadmills in the gym has been broken for some time. Coffee at breakfast was stale. Les 3 domes is fine, but for the same price one could eat at Epona with better quality.

Dear guest, Thank you for your comments and your loyalty to the Sofitel Lyon Bellecour. We appreciate your compliments on our location and the quality of our service. Your feedback is essential to our continuous improvement process. We would like to thank you for your comments, which we have studied with the utmost care. Please be assured that we strive to resolve these issues as quickly as possible to improve the overall experience of our guests. We look forward to welcoming you back and making your stay even better. Yours sincerely, Claire Quality Manager

Excellent Everything

Customer review rating 5.0/5

Dr. T. Couples - Confirmed reviews ALL

From location to comfort to assistance to that breakfast with a view, everything about the Sofitel in Lyon is the reason why my family and I won't stay anywhere else when we visit Lyon. A +

Well located and friendly staff

Customer review rating 3.5/5

Georgio Couples - Confirmed reviews ALL

My stay at Sofitel Bellecour was satisfying, the hotel is well located, my room had a great view, and the staff was super friendly. My comment was that the room was a bit old and "usée", although very clean and neat.

GREAT STAY

Customer review rating 5.0/5

Laurent M. Business - Confirmed reviews ALL

LOCATION, STAFF , SERVICE WERE EXCELLENT

Dear Mr. M., We are delighted to hear that you had an excellent stay at the Sofitel Lyon Bellecour and we thank you for taking the time to share your experience with us. We are thrilled to receive your kind words about our location, staff and service. We look forward to welcoming you in the near future. Sincerely yours, Claire Quality Manager

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Other web-users rate our hotel

  • 694 reviews 9.3/10 Location
  • 1,456 reviews 6.4/10 Room
  • 1,605 reviews 9.2/10 Service
  • 15 reviews 7.6/10 WiFi
  • 596 reviews 4.5/10 Vibe
  • 474 reviews 8.3/10 Food
  • 460 reviews 8.9/10 Breakfast
  • 343 reviews 4.9/10 Amenities

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