Sofitel Lyon Bellecour 5 stars

Customer review rating (ALL Rating) 4.4/5 2,914 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Gastronomic restaurant: Les 3 Dômes, a panoramic view and local products

  • Panoramic buffet breakfast

  • In the downtown area, Les Clés d'Or Concierge at your service

  • Biologique Recherche treatments and Deep Nature massages

  • ALLSAFE certified

Our accommodation(s)

Hotel location

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
France

GPS:45.754188, 4.834351

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LES 3 DOMES

Welcome to Les 3 Dômes! We are delighted to be open again and welcome you to a place where life is simple and uncomplicated. See you soon!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,914 reviews

TripAdvisor Rating  4.0/5  2,678 reviews

Well located

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Room was a bit old

Good experience

Customer review rating 4.5/5

C. Couples - Confirmed reviews ALL

did book a Junior Suite, fantastic breakfast in food quality and view on Lyon.

Dear Guest; Thank you for sharing your positive experience at Sofitel Lyon Bellecour. We are delighted to hear that you enjoyed your stay in our Junior Suite and that you found our breakfast fantastic, both for the quality of the food and for the view over Lyon. We really appreciate your kind words and we hope to have the pleasure of welcoming you again during your next tme in Lyon. Sincerely, Claire Quality Manager

Old crappy hotel

Customer review rating 1.5/5

S. Families - Confirmed reviews ALL

The parking of the hotel is completely impossible for a large car. The rooms are small and the heating system was not working. The restaurant is completely overpriced and the receptionist completely slow

Dear Mr. S., Thank you for sharing your feedback regarding your recent stay at Sofitel Lyon Bellecour. We regret to read that your experience was unsatisfactory and we would like to express our sincerest apologies for any inconvenience you may have experienced during your stay with us. We strive to offer an exceptional stay to each of our guests and we are deeply sorry that we did not meet your expectations. Please be assured that we have taken note of your comments, which are invaluable to us in identifying our areas for improvement. We sincerely hope to have the opportunity to welcome you back in the future for a more pleasant experience. Sincerely, Claire Quality Manager

Customer review rating 3.0/5

Ian A. Business - Confirmed reviews ALL

Rooms starting to look a little dated, fridge door hanging off and little things. Soon be time for a refurbishment I imagine. Service and customer care as good as ever.

Dear Mr. A., Thank you for taking the time to share your feedback with us. We appreciate your kind words about the quality of our service and the friendliness of our teams. However, we regret that your room did not give you complete satisfaction and please be assured that we have taken good note of your comments in order to continually improve our customers' experience. We hope to have the opportunity to welcome you again to the Sofitel Lyon Bellecour. Sincerely, Claire Quality Manager

eell located

Customer review rating 3.0/5

Sue G. Couples - Confirmed reviews ALL

corner room which was comfortable but bathroom small and cold! There was a very noisy heater but tye floor eas freezing! meal in main restaurant , food nice , table in corner could have been better located service pleasant but SLOW! 45 minutes from arrival to starter another 45 minutes to second course

Dear Mrs g. Thank you for your feedback on your recent stay at the Sofitel Lyon Bellecour. We appreciate your kind words about the hotel's location and the comfort of your room. We regret that you found the bathroom too small. We offer other, more spacious room categories that would better meet your expectations. We have taken note of your comment and will be happy to recommend a more suitable room for future stays. We have noted your comment about the noise from the heating and we sincerely apologize for the inconvenience. We are delighted that you enjoyed your meal in our restaurant, however we are sorry to hear that you experienced delays between courses. We hope to have the pleasure of welcoming you again in the future, in order to provide you with the best possible experience. Yours sincerely Claire Quality Manager

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Other web-users rate our hotel

  • 679 reviews 9.3/10 Location
  • 1,441 reviews 6.4/10 Room
  • 1,555 reviews 9.1/10 Service
  • 15 reviews 7.1/10 WiFi
  • 590 reviews 4.2/10 Vibe
  • 459 reviews 8.8/10 Breakfast
  • 456 reviews 8.2/10 Food
  • 346 reviews 5/10 Amenities

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