Sofitel Lyon Bellecour 5 stars

Customer review rating (ALL Rating) 4.4/5 2,936 reviews

Best price
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Sofitel Lyon Bellecour - Image 1
Sofitel Lyon Bellecour - Image 2
Sofitel Lyon Bellecour - Image 3
Sofitel Lyon Bellecour - Image 4
20, quai Gailleton, 69002 LYON, France

Description

Hotel extras

  • Gastronomic restaurant: Les 3 Dômes, a panoramic view and local products

  • Panoramic buffet breakfast

  • Clés d'Or concierge at your service

  • Biologique Recherche treatments and Deep Nature massages

  • In the downtown area in Lyon's Presqu'île district

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room - Double bed

Photo out of - Superior room - Double bed

The superior room has a comfortable area for two people. It is elegantly decorated with Lyonnaise silk and has ample storage space. It offers peace and comfort after strolling around the culinary capital.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room
See availabilities

Ideal for those wanting separate beds, this bedroom has a comfortable area for two people. It is elegantly decorated with Lyon silk and affords comfort and serenity during your Lyon getaway.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The views on the quai du Rhône from this bedroom are exceptional. Ample storage and felted textures bring serenity and a feeling of well-being. Cosy for two, the space is decorated with Lyon silk.

  • Views:

    River side

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Junior suite - double bed, river view

Photo out of - Junior suite - double bed, river view

The stunning Rhône views, this Junior suite will welcome you in its lounge and bedroom, both located at the front of the hotel. Ideal for those looking for space and comfort with beautiful light.

  • Views:

    River side

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Prestige Suite - double bed, river view

Photo out of - Prestige Suite - double bed, river view

Welcome home! Our 3, 80 sq.m. apartments have a view of the Rhône, a lounge, dining room and bedroom, allowing you to move through different spaces, with the added comfort of our hotel.

  • Views:

    River side

Max. number of persons
3
Area
From 80 m² / 861 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
France

GPS:45.754188, 4.834351

Telephone
Fax +33 4 72 41 20 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 164 rooms
  • 5 rooms for people with reduced mobility
  • 40 connecting rooms
  • 164 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Japanese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi in the communal areas
  • High speed transmission line
  • WiFi at the hotel Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Porter

  • Porter

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

6 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer

Services for children

  • Board games available
  • Baby bed
  • Baby bath

Well-being

SOFITEL Spa Additional charge

  • On site
  • Massage Additional charge

Sports and leisure

Bodybuilding equipment/Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 77 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.3 ft

  • Parking pricing: 35.00 € 35 EUR Per day

Services & equipment

  • Intercom
  • Stairs
  • Valet parking

Security

  • Well-lit parking
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

LES 3 DOMES

Photo out of - LES 3 DOMES

We are delighted to welcome you to Les 3 Dômes!

Cooking style
French
Chef name
Jérémy Ravier
Capacity
70
Accessibility
Accessible service
20, quai Gailleton, 69002 Lyon, France
Telephone +33 4 72 41 20 97
Find out more and book
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

We are delighted to welcome you to Les 3 Dômes!

Book

LIGHT BAR

Photo out of - LIGHT BAR

The Light Bar terrace is open daily. From evening to morning, we provide whatever takes your fancy-hot or soft drinks, cocktails, etc. At lunchtime, you can enjoy the local Good Times menu.

Bar Type
LOBBY BAR
Capacity
40
Accessibility
Accessible service
Telephone +33 4 72 41 20 20
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Smoking Area
  • Terrace

Payment

  • Cash

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks

The Light Bar terrace is open daily. From evening to morning, we provide whatever takes your fancy-hot or soft drinks, cocktails, etc. At lunchtime, you can enjoy the local Good Times menu.

Relax with a Deep Nature massage or a Biologique Recherche treatment, exclusively at Sofitel Lyon Bellecour. Open 7 days

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,936 reviews

Customer review rating 3.5/5

Candace W. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Robin S. Business - Confirmed reviews ALL

Dear Ms. S., Thank you for taking the time to share your feedback regarding your recent stay with us. We are sincerely pleased to read your positive comments about our prime location and the dedication of our team, particularly our Concierge and Front Desk teams. Our team members are constantly striving to make a positive impact on our guests’ experiences. Once again, we truly regret the confusion surrounding your spa appointment. This does not reflect in any way the level of service we strive to provide. Please rest assured that your concerns have been communicated to the relevant department to help ensure that such a situation does not happen again. Furthermore, we regret that the decoration of our property did not fully meet your expectations. Please be assured that your comments have been noted and will be taken into account as part of our ongoing quality improvement process. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a truly memorable experience that reflects our high standards of quality. Sincerely, Claire Quality Manager

Customer review rating 5.0/5

Bruce T. Solo - Confirmed reviews ALL

Dear Mister T., Thank you very much for taking the time to share your kind review regarding your recent stay with us. We are delighted to hear that you truly appreciated the sense of serenity and tranquility our hotel offered throughout your stay, as the comfort and well-being of our guests remain our highest prioritie. It is immensely rewarding to learn that every aspect of your experience contributed to such a memorable stay. Knowing that the attention paid to every detail enhanced your experience is especially meaningful to our teams, who strive each day to create an atmosphere of effortless comfort. Your wonderful feedback has been shared with all of our teams, who will be deeply touched by your recognition. We sincerely look forward to the pleasure of welcoming you back to Sofitel Lyon Bellecour for another exceptional stay in the near future. Sincerely, Elfie Quality Manager Assistant

Customer review rating 4.0/5

Joseph M. Couples - Confirmed reviews ALL

Dear Mister M., Thank you for taking the time to share your impressions regarding your recent stay with us. We are truly touched by your kind words toward our team members and we will be pleased to share your compliments with our entire team. However, we sincerely apologize that the air conditioning in your room did not provide the level of comfort you needed during your stay. We are fully committed to our guests’ comfort, and we regret any inconvenience this may have caused. We have indeed experienced an unprecedented heatwave with high temperatures these past weeks, and we fully understand that this may have affected your comfort in the room due to its exposure to sunlight. Your feedback is invaluable to us and we immediately notified our maintenance team so that a thorough check of the air conditioning systems’ efficiency could be carried out. We sincerely hope to have the opportunity to welcome you back in the future to restore your confidence in us and ensure a seamless and comfortable experience. Sincerely, Elfie Quality Manager Assistant

Customer review rating 5.0/5

Simon P. Couples - Confirmed reviews ALL

Dear Mister P., Thank you sincerely for your wonderful feedback regarding your stay. It is a great pleasure to know that your experience at Sofitel Lyon Bellecour lived up to your expectations. We hope to have the opportunity to welcome you again and make your next visit just as enjoyable. Sincerely, Elfie Quality Manager Assistant

Customer review rating 3.5/5

Robin S. Business - Confirmed reviews ALL

The hotel is in a great location and staff was very kind and helpful. I was not impressed with the spa - I scheduled an appointment and showed up and they didn't know I was supposed to be there, and the girl acted like she didn't really care that I had scheduled an appointment. To be fair, the concierge and front desk were horrified that this happened. The spa just didn't seem to care. Also, from the waiting room area in the spa, it looked really sad and tired. The entire hotel is in desperate need of an update. Very beat up and out of date furniture, carpet in rooms is blah and gross, beds are lumpy. Linens are good though. I would never put a luxury client here, and would have to argue with it being 5 stars. I would say 3.5 - 4 stars at best until it is updated.

Dear Ms. S., Thank you for taking the time to share your feedback regarding your recent stay with us. We are sincerely pleased to read your positive comments about our prime location and the dedication of our team, particularly our Concierge and Front Desk teams. Our team members are constantly striving to make a positive impact on our guests’ experiences. Once again, we truly regret the confusion surrounding your spa appointment. This does not reflect in any way the level of service we strive to provide. Please rest assured that your concerns have been communicated to the relevant department to help ensure that such a situation does not happen again. Furthermore, we regret that the decoration of our property did not fully meet your expectations. Please be assured that your comments have been noted and will be taken into account as part of our ongoing quality improvement process. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a truly memorable experience that reflects our high standards of quality. Sincerely, Claire Quality Manager

Customer review rating 5.0/5

Bruce T. Solo - Confirmed reviews ALL

I was happy with my stay from start to finish. I arrived well before check in time but my lugggage was stored and then moved to my room for my arrival. All the staff I met were very polite, helpful and knowledgeable, in particular the man who checked me in and the young man in the bar.

Dear Mister T., Thank you very much for taking the time to share your kind review regarding your recent stay with us. We are delighted to hear that you truly appreciated the sense of serenity and tranquility our hotel offered throughout your stay, as the comfort and well-being of our guests remain our highest prioritie. It is immensely rewarding to learn that every aspect of your experience contributed to such a memorable stay. Knowing that the attention paid to every detail enhanced your experience is especially meaningful to our teams, who strive each day to create an atmosphere of effortless comfort. Your wonderful feedback has been shared with all of our teams, who will be deeply touched by your recognition. We sincerely look forward to the pleasure of welcoming you back to Sofitel Lyon Bellecour for another exceptional stay in the near future. Sincerely, Elfie Quality Manager Assistant

Customer review rating 4.0/5

Joseph M. Couples - Confirmed reviews ALL

The hotel staff was fantastic. The AC in our room was not working well, so that was a problem.

Dear Mister M., Thank you for taking the time to share your impressions regarding your recent stay with us. We are truly touched by your kind words toward our team members and we will be pleased to share your compliments with our entire team. However, we sincerely apologize that the air conditioning in your room did not provide the level of comfort you needed during your stay. We are fully committed to our guests’ comfort, and we regret any inconvenience this may have caused. We have indeed experienced an unprecedented heatwave with high temperatures these past weeks, and we fully understand that this may have affected your comfort in the room due to its exposure to sunlight. Your feedback is invaluable to us and we immediately notified our maintenance team so that a thorough check of the air conditioning systems’ efficiency could be carried out. We sincerely hope to have the opportunity to welcome you back in the future to restore your confidence in us and ensure a seamless and comfortable experience. Sincerely, Elfie Quality Manager Assistant

Customer review rating 5.0/5

Simon P. Couples - Confirmed reviews ALL

It was perfect.

Dear Mister P., Thank you sincerely for your wonderful feedback regarding your stay. It is a great pleasure to know that your experience at Sofitel Lyon Bellecour lived up to your expectations. We hope to have the opportunity to welcome you again and make your next visit just as enjoyable. Sincerely, Elfie Quality Manager Assistant

Customer review rating 3.0/5

Sean C. Couples - Confirmed reviews ALL

The stay was fine, from start to finish, nothing extravagant. Check-in was smooth, hotel looked nice. When we got in the room I was a bit surprised as the decore seemed to clash with the modern decor of the hotel lobby. The decor in the room was dated, we found a bug who was dead for weeks. The ramp into the bathroom was interesting.. Also found that the price of room service and the price for the bottles of water in the room were expensive. Some positives, We did enjoy the bed as it was quite comfortable, the location was also fantastic as it was very close to a subway and vieux lyon, the staff were fantastic and always greeted us warmly. However overall the room did not blow us away for the price we were let down.

Customer review rating 2.0/5

Corina E. Families - Confirmed reviews ALL

Horrible choice . Pictures dont reflect the reality .

Dear Madam E., Thank you for taking the time to share your feedback regarding your stay. We are truly sorry to learn that your experience did not meet your expectations. Your comments have been duly noted, and we deeply regret that your stay was not as pleasant as we would have wanted. Providing a comfortable and enjoyable experience for all our guests is our priority, and your feedback is invaluable to us. We hope you will give us another opportunity to regain your trust, and we will do our utmost to ensure you have an excellent stay on your next visit. Sincerely, Elfie Quality Manager Assistant

Customer review rating 4.5/5

Xavier K. Couples - Confirmed reviews ALL

Nice and warm welcome, room directly available and what a view on the city and the Rhône from the 7th floor!

Dear Mr. K., Thank you for sharing your delightful experience during your recent stay at Sofitel Lyon Bellecour. We are pleased to hear that you enjoyed the warm welcome from our team, the early check-in, and your room with its stunning views over the city and the Rhône. We look forward to welcoming you back for another enjoyable stay. Sincerely Claire Quality Manager

Customer review rating 5.0/5

Josephine W. Families - Confirmed reviews ALL

A very warm welcome at the reception after seven hours of driving was certainly very much appreciated!

Dear Mrs. W., Thank you for your kind words regarding your stay at Sofitel Lyon Bellecour. We are delighted to hear that you highly appreciated the warm welcome offered by our team upon your arrival and that you enjoyed a wonderdul stay. We sincerely hope to welcome you back in the future. Sincerely Claire Quality Manager

Customer review rating 1.0/5

Tali C. Families - Confirmed reviews ALL

Our stay at Sofitel Lyon was pleasant overall, but unfortunately, the experience was very disappointing due to a completely unexpected and excessive parking charge. We were charged **€100 for just one night of parking at the hotel**, without anyone informing us in advance about the cost. This is simply unacceptable and, in my opinion, completely excessive. As a **Premium member of ALL – Accor**, I have stayed at many Accor properties and have never experienced anything like this. Even if parking comes at a charge, guests should be clearly informed about the price beforehand, especially when the fee is as high as €100 per night. Unfortunately, this experience has left a very negative impression. **I would not recommend this hotel and will not be returning.** It is a real shame, as the stay itself was pleasant, but the unexpected parking charge left a very bitter taste.

Dear Ms. C., Thank you for taking the time to share your feedback regarding your stay. We are pleased to hear that you found your stay pleasant overall; however, we are truly surprised by your comments and sincerely regret that an unexpected parking charge negatively impacted your experience. Based on your review, it appears that the amount you paid for parking was incorrect. For guests staying at our hotel, we provide a parking package at a fixed rate of €35 per night, and we make a point of including this information in many of our communications with our guests. It seems that, at the time of check-out, the parking fee may have been paid at the parking terminal rather than at reception. The terminal located in the car park is intended for visitors who are not staying at the hotel and who are charged on an hourly basis. This may explain the difference between the amount you paid and our hotel guest parking rate. We sincerely regret learning of this unfortunate situation through this review after your departure and would have truly liked to have been able to assist you before you left the hotel. We will personally get in touch with you to discuss the matter and address the situation as promptly as possible. We regret that this experience has affected your overall impression of your stay and sincerely hope that you will consider staying with us again in the future. Sincerely Claire Quality Manager

Customer review rating 5.0/5

Riccardo C. Families - Confirmed reviews ALL

Congrats, we felt welcomed since parking in front of the hotel, “superb” breakfast on the rooftop, room very comfortable

Dear Mister C., Thank you very much for sharing such wonderful feedback regarding your recent stay at Sofitel Lyon Bellecour. We are delighted to learn that you particularly appreciated our ideal location in the heart of Lyon, making it the perfect base from which to discover and enjoy the city, as well as the convenience of our underground parking, which we hope made your stay all the more comfortable. It is also a pleasure to know that you enjoyed our breakfast and dining offerings, made all the more memorable by the panoramic views over the Rhône. We are truly grateful for your kind words about our team. Their thoughtfulness, professionalism, and genuine attention to our guests are at the heart of the experience we strive to provide, and we will be delighted to share your compliments with them. We truly hope to have the pleasure of welcoming you back to Lyon in the near future. Sincerely, Elfie Quality Manager Assistant

Customer review rating 3.0/5

Hanna B. Couples - Confirmed reviews ALL

Location is close to everything. Our first room had very poor AC but our upgraded room was spacious and had good AC. The lobby is not a very welcoming place and the bar is outdated. Also, we think more attention to detail in guest rooms is needed. For example, bed was made but sheets weren’t changed, we had to ask a few times for more coffee pods, hand soap, clean mugs. Two of the lights were burnt out/ not working and you can hear water running behind the wall all the time.

Customer review rating 3.5/5

Alex C. Couples - Confirmed reviews ALL

The best part is the good breakfast overlooking Lyon city landscape. The not so good part was poor air-conditioning.

Dear Mr. C., Thank you for sharing your thoughts regarding your stay with us. We are pleased to hear that you enjoyed our breakfast with its beautiful view of Lyon. However, we regret to learn that the air-conditioning did not meet your expectations. However, we sincerely regret that the air conditioning did not meet your expectations. Please be assured that your feedback has been carefully taken into consideration, and the necessary corrective measures have been implemented to address this issue. We hope to have the pleasure of welcoming you back and making your next stay a more enjoyable experience. Sincerely, Claire Quality Manager

Customer review rating 5.0/5

Andre Z. Couples - Confirmed reviews ALL

Loved the bedding, food and amenities.

Dear Mr. Z., Thank you for sharing your positive experience at Sofitel Lyon Bellecour. We are delighted to hear that you enjoyed a pleasant and comfortable stay with us. Your satisfaction is our priority, and we truly appreciate your kind words regarding our services. We look forward to welcoming you back for another delightful experience in the future. Sincerely Claire Quality Manager

Customer review rating 3.5/5

Angela N. V. Families - Confirmed reviews ALL

It was adequate. Your staff was exemplary. The amenities were wonderful The bathroom however had mold and mildew growing on the ceiling and the grout. The in room food order did not taste fresh.

Dear Guest, Thank you for taking the time to share your thoughts regarding your stay with us. We appreciate your feedback, as it is invaluable to our ongoing efforts to enhance our guest experience. We are delighted to hear that you appreciated the comfort and cleanliness of our property, as well as the quality of our service and the professionalism of our team. We are pleased that these aspects of your stay contributed to your overall satisfaction. However, we regret to learn that certain aspects of your stay did not fully meet your expectations. Your observations regarding the room have been duly noted and shared with our team so that the necessary improvements can be addressed. Please accept our sincere apologies for any inconvenience this may have caused. We sincerely hope to have the opportunity to welcome you back in the future and to regain your trust. Sincerely, Claire Quality Manager

Customer review rating 5.0/5

Shauna M. Friends - Confirmed reviews ALL

The hotel room was clean and as described on the website. The location was close to Mann good options. I would recommend!

Dear Ms. M., Thank you for taking the time to share your positive experience at Sofitel Lyon Bellecour. We are delighted to read that you highlighted the cleanliness and comfort of your room, and that our ideally located hotel met your expectations. Your recommendation is greatly appreciated, and we look forward to welcoming you back for another pleasant stay in the future. Sincerely, Claire Quality Manager

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

We liked location of Hotel but from our checkin we did not feel that welcome then to be confronted with holding cost of 300 Euro ( $575 Australia dollars) after pre payment of room was ridiculous. We further paid city taxes at checkin. Our 300 euro is still pending on credit card so effects the remainder of our trip until removed. Because this introduction to your hotel we did NOT use any of your additional amenities as was not giving you any further expense to us. Never again look forward to the urgent removal of pending 300 Euro on our account.

Dear Guest, Thank you for taking the time to share your feedback regarding your stay. We are pleased to know that you enjoyed the central location of our hotel. However, we sincerely regret that your arrival experience did not meet your expectations. We are sorry to learn that you did not find our pillows comfortable and that the bathroom facilities did not meet your expectations. Your feedback regarding these aspects will be shared with our Housekeeping team for their review. Regarding the pre-authorisation requested on your credit card, we would like to clarify that this is a standard process in the hospitality industry and is intended to cover any incidental charges that may arise during your stay. Following further verification, we can confirm that there is currently no pending amount or hold on your credit card on our side. We sincerely regret any inconvenience or misunderstanding caused by this process. Please be assured that we had absolutely no intention of offending you with our request. We hope you will consider giving us another opportunity in the future to provide you with a pleasant experience. Sincerely, Claire Quality Manager

Customer review rating 5.0/5

Mike C. Couples - Confirmed reviews ALL

My wife an I were celebrating our special wedding anniversary and could not think of anywhere we would like to return to other than the Sofitel Bellecour. We had a fantastic warm welcome, a beautiful room, a breakfast to die for and staff who cared about our every experience - nothing was too much trouble.

Dear Mr C., Thank you for sharing your delightful experience at Sofitel Lyon Bellecour. We are thrilled to hear that you and your wife enjoyed a memorable stay on the occasion of your wedding anniversary. It is an absolute pleasure to know that the warm attention of our team contributed to the success of your experience, and that you appreciated the comfort of your accommodation and our breakfast offerings. Your kind words are a wonderful reward for our entire team, and we would be delighted to welcome you back for many more memorable moments. Sincerely, Claire Quality Manager

Customer review rating 5.0/5

Thomas W. Couples - Confirmed reviews ALL

Alles top

Dear Mr. W., Thank you very much for your positive feedback regarding your stay at the Sofitel Lyon Bellecour. We are delighted to hear that you enjoyed both the ideal location of our hotel and your stay with us. We look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Claire Quality Manager

Customer review rating 5.0/5

Christina L. Couples - Confirmed reviews ALL

Great location, excellent toom service, "roof top" bar service amazing. Really enjoyed our stay.

Dear Mrs. L., Thank you for your kind words regarding your recent stay at Sofitel Lyon Bellecour. We are delighted to hear that you had a truly memorable experience with us and that you particularly appreciated our prime location, the quality of our room service, and your experience at our rooftop bar. We look forward to welcoming you back and offering you wonderful moments. Sincerely Claire Quality Manager

Other web-users rate our hotel

  • 695 reviews 9.4/10 Location
  • 1,358 reviews 6.6/10 Room
  • 1,601 reviews 9.3/10 Service
  • 7 reviews 5/10 WiFi
  • 562 reviews 4.6/10 Vibe
  • 474 reviews 7.1/10 Comfort
  • 458 reviews 8.3/10 Food
  • 426 reviews 8.8/10 Breakfast

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