Sofitel Lyon Bellecour 5 stars

Customer review rating (ALL Rating) 4.4/5 3,014 reviews

Best price
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Sofitel Lyon Bellecour - Image 1
Sofitel Lyon Bellecour - Image 2
Sofitel Lyon Bellecour - Image 3
Sofitel Lyon Bellecour - Image 4
20, quai Gailleton, 69002 LYON, France

Description

Hotel extras

  • Gastronomic restaurant: Les 3 Dômes, a panoramic view and local products

  • Panoramic buffet breakfast

  • Clés d'Or concierge at your service

  • Biologique Recherche treatments and Deep Nature massages

  • In the downtown area in Lyon's Presqu'île district

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room - Double bed

Photo out of - Superior room - Double bed

The superior room has a comfortable area for two people. It is elegantly decorated with Lyonnaise silk and has ample storage space. It offers peace and comfort after strolling around the culinary capital.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room
See availabilities

Ideal for those wanting separate beds, this bedroom has a comfortable area for two people. It is elegantly decorated with Lyon silk and affords comfort and serenity during your Lyon getaway.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The views on the quai du Rhône from this bedroom are exceptional. Ample storage and felted textures bring serenity and a feeling of well-being. Cosy for two, the space is decorated with Lyon silk.

  • Views:

    River side

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Junior suite - double bed, river view

Photo out of - Junior suite - double bed, river view

The stunning Rhône views, this Junior suite will welcome you in its lounge and bedroom, both located at the front of the hotel. Ideal for those looking for space and comfort with beautiful light.

  • Views:

    River side

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Prestige Suite - double bed, river view

Photo out of - Prestige Suite - double bed, river view

Welcome home! Our 3, 80 sq.m. apartments have a view of the Rhône, a lounge, dining room and bedroom, allowing you to move through different spaces, with the added comfort of our hotel.

  • Views:

    River side

Max. number of persons
3
Area
From 80 m² / 861 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
France

GPS:45.754188, 4.834351

Telephone
Fax +33 4 72 41 20 01
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 164 rooms
  • 5 rooms for people with reduced mobility
  • 40 connecting rooms
  • 164 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Japanese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi in the communal areas
  • High speed transmission line
  • WiFi at the hotel Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Porter

  • Porter

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

6 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer

Services for children

  • Board games available
  • Baby bed
  • Baby bath

Well-being

SOFITEL Spa Additional charge

  • On site
  • Massage Additional charge

Sports and leisure

Bodybuilding equipment/Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 77 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.3 ft

  • Parking pricing: 35 EUR 35 EUR Per day

Services & equipment

  • Intercom
  • Stairs
  • Valet parking

Security

  • Well-lit parking
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

LES 3 DOMES

Photo out of - LES 3 DOMES

We are delighted to welcome you to Les 3 Dômes!

Cooking style
French
Chef name
Jérémy Ravier
Capacity
70
Accessibility
Accessible service
20, quai Gailleton, 69002 Lyon, France
Telephone +33 4 72 41 20 97
Find out more and book
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

We are delighted to welcome you to Les 3 Dômes!

Book

LIGHT BAR

Photo out of - LIGHT BAR

The Light Bar terrace is open daily. From evening to morning, we provide whatever takes your fancy-hot or soft drinks, cocktails, etc. At lunchtime, you can enjoy the local Good Times menu.

Bar Type
LOBBY BAR
Capacity
40
Accessibility
Accessible service
Telephone +33 4 72 41 20 20
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Smoking Area
  • Terrace

Payment

  • Cash

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks

The Light Bar terrace is open daily. From evening to morning, we provide whatever takes your fancy-hot or soft drinks, cocktails, etc. At lunchtime, you can enjoy the local Good Times menu.

Relax with a Deep Nature massage or a Biologique Recherche treatment, exclusively at Sofitel Lyon Bellecour. Open 7 days

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,014 reviews

Customer review rating 2.0/5

Deborah M. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Nancy B. Friends - Confirmed reviews ALL

Customer review rating 3.0/5

Haoran W. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Romy P. Couples - Confirmed reviews ALL

Dear Mr. P., Thank you for taking the time to share your feedback regarding your recent stay. We are truly sorry to learn that your experience did not meet your expectations, particularly with regard to the service you received. We are also very suprised by your feedback, as it does not reflect the level of care and attention our team strives to provide to each of our guests. Our team is deeply committed to making every moment of our guests’ stay a truly exceptional experience, and we sincerely regret that this was not the impression you were left with. Would you kindly please provide us with further details regarding what may have happened during in your stay in order for us to better understand the situation and take any necessary corrective measures ? We sincerely hope to have the pleasure of welcoming you back and providing you with a much more enjoyable experience. Sincerely, Claire Quality Manager

Customer review rating 5.0/5

Zeynep T. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Nancy B. Friends - Confirmed reviews ALL

The staff was very helpful, courteous, and attentive. The room was lovely and very comfortable. The amenities were excellent. The food was delicious. The hotel was in a pleasant neighborhood and in a central location making it easy to get around the city. The view was spectacular. I would strongly recommend this hotel. It was a pleasure to stay there.

Customer review rating 3.0/5

Haoran W. Business - Confirmed reviews ALL

Selected half-board option while booking but seems like nobody knows how it works. At check-in, I was told "We do not have this option", at breakfast, I was asked again to pay for it and they did not understand the "half-board option" when it should be recorded for my room. It feels strange to explain to the staff options I was marketed to while booking the hotel. I suggest coordinating the booking options, if it is not available, don't show it to customers. As a platinum member, no early check-in, room upgrade, or any welcome note in the room. I understand these are difficult during the film festival period. I was given late checkout till 2pm which I appreciated. All of the staff were very nice but I would not return as there are better options in Lyon for Accor members.

Customer review rating 2.0/5

Romy P. Couples - Confirmed reviews ALL

The service comes across as arrogant.

Dear Mr. P., Thank you for taking the time to share your feedback regarding your recent stay. We are truly sorry to learn that your experience did not meet your expectations, particularly with regard to the service you received. We are also very suprised by your feedback, as it does not reflect the level of care and attention our team strives to provide to each of our guests. Our team is deeply committed to making every moment of our guests’ stay a truly exceptional experience, and we sincerely regret that this was not the impression you were left with. Would you kindly please provide us with further details regarding what may have happened during in your stay in order for us to better understand the situation and take any necessary corrective measures ? We sincerely hope to have the pleasure of welcoming you back and providing you with a much more enjoyable experience. Sincerely, Claire Quality Manager

Customer review rating 5.0/5

Zeynep T. Families - Confirmed reviews ALL

We had a wonderful stay that truly felt like a five-star experience. The front desk team were welcoming, understanding and very hospitable. We stayed in two rooms on different floors. The renovated rooms were beautifully done, but both rooms were comfortable and thoughtfully equipped with everything we needed. The breakfast room has a stunning view, and the buffet offered a good selection. The breakfast staff were also lovely and attentive. Thank you to the whole team for making our stay so enjoyable!

Customer review rating 3.0/5

Muhammed L. Business - Confirmed reviews ALL

staff was great. receptionist catered very well to business traveller needs, understanding nuances of their needs and staying flexible.

Customer review rating 4.5/5

Randevs N. M. D. Families - Confirmed reviews ALL

Check-in was great. Vallet service and luggage handling was excellent. The junior suite is spacious but getting outdated. Needs to be renovated. The complementary mini fridge had only 2 drinks and a pack of popcorn. We were 4 people in the room and expected more consideration. Breakfast was excellent with a good variety. 3 domes restaurant dinner was very good. Checkout was also very good with luggage and vallet service. Happy to return once the rooms are renovated.

Customer review rating 1.0/5

Amir R. Families - Confirmed reviews ALL

- The suite I requested was not on the same expected level from a 2 stars hotel and not a 5 stars hotel - The room had a trees view while I requested a river view one - The suite furniture was broken and very unmaintained - Housekeeping needs a serious review - The toilettes had a very bad smell (also due to bad maintenance) - Moreover due to the latest manifestation in Lyon, the staff were not flexible or helpfull to adjust my reservation due to the T&C's of my booking

Customer review rating 5.0/5

Nadine P. Couples - Confirmed reviews ALL

We really enjoyed our stay. Our experience with the staff from check in to concierge and room servicing was exceptional.

Dear Madam P., Thank you for taking the time to share such a thoughtful and generous review following your stay at Sofitel Lyon Bellecour. It is truly rewarding to learn that every aspect of your experience contributed to such a memorable stay. We are particularly pleased that you appreciated the comfort, the spaciousness, as well as our exclusive bedding Sofitel My Bed. Knowing that the attention paid to every detail enhanced your experience is especially meaningful to our teams, who strive each day to create an atmosphere of effortless comfort. We are thrilled that our privileged location in the heart of Lyon allowed you to discover the very best Lyon has to offer. Your wonderful feedback has been shared with all of our teams, who will be deeply touched by your recognition of their experise, thoughtful service and warm hospitality. We sincerely look forward to the pleasure of welcoming you back to Sofitel Lyon Bellecour for another exceptional stay in the near future. Sincerely, Elfie Quality Manager Assistant

Customer review rating 0.5/5

Rachel D. Families - Confirmed reviews ALL

I am extremely disappointed with my stay at this hotel. For a five-star property located in the culinary heart of France, I expected a much higher standard of quality, service, and hospitality. The breakfast was a disappointment: very limited choices, food that was not particularly tasty, and poorly prepared coffee. However, the most upsetting part of my stay was the housekeeping service and the way management handled my concerns. On the first day, my cardigan disappeared from my room, and one of the two bathrobes had been removed without being replaced. I assumed the cardigan might have been taken by mistake along with the robe. I immediately informed the front desk and emailed the concierge. The following day, I was told that the bathrobe could not be located, which made me feel that the hotel was questioning whether it had ever been in my room, despite my daughter having seen me wear it on the first evening. Later, the housekeeping manager informed me that my cardigan could not be found either. I never accused anyone of stealing my belongings. I simply believed the items might have been removed by mistake. What was truly unacceptable was my conversation with the hotel manager, who made me feel as though I was being accused of inventing the story and insisted that I provide proof that I had possessed the missing items. This was an insulting and unprofessional way to treat a guest who had raised a legitimate concern. To make matters worse, over the next two days, housekeeping repeatedly removed my towels without replacing them. By the last day, I had no towels left in my room and had to borrow some from my daughter's room. Whether intentional or not, this repeated failure to provide such basic necessities was completely unacceptable. A five-star hotel should offer excellent service, reliable housekeeping, and respectful treatment when a guest raises a concern. Unfortunately, my experience fell far short of these standards. The issue was not simply the missing belongings, but the lack of proper communication, the dismissive attitude of management, and the failure to provide even basic amenities. I left feeling disrespected and deeply disappointed. I sincerely hope management takes this feedback seriously, as this hotel has a great deal to improve before it can live up to its five-star reputation.

Dear Mrs. D., We deeply regret to learn that you have retained a negative impression of your stay with us. The well-being and complete satisfaction of our guests are our utmost priorities, and our team is committed to ensuring that every guest enjoys a memorable stay. Regarding the follow-up on your request concerning your cardigan, please rest assured that we had absolutely no intention of offending you and that we took the research very seriously. We sincerely apologize for any misunderstanding that may have arisen in our communication with you. Our Housekeeping Manager conducted several searches during your stay, and the team member who cleaned your room had not seen the cardigan. During our investigations, we have found no evidence indicating that the cardigan was removed from the room. Since our laundry service is not located on the hotel, we contacted them during your stay to enquire whether the cardigan might have been mistakenly collected with the bed linen. The laundry team confirmed that nothing had been found among the linen. We contacted them again today to conduct a further check, and once again, nothing was found during the laundry process. Please rest assured that we have carried out every possible research on our end. We certainly do not wish to question your word; however, as all our searches have unfortunately been unsuccessful, there is a possibility that the cardigan was not left at the hotel. We are sincerely sorry to learn that the towels may not have been replace properly during your stay. This situation does not reflect our usual quality standards, and we have shared your feedback with our housekeeping team to ensure an appropriate follow-up. We deeply regret not having been made aware of this issue during your stay, as we would have taken the opportunity to address it immediately and improve your comfort. We also sincerely regret that our breakfast offerings did not meet your expectations. Please rest assured that our breakfast buffet offers a varied selection of fresh products every day, carefully selected by our Chef. We take your feedback into account and are constantly striving to improve our service. We would truly appreciate the opportunity to welcome you back in the future to demonstrate our commitment to your complete satisfaction, deliver our high standards of quality, and regain your trust. I remain personally at your entire disposal and would be delighted to assist you in planning a future stay under the best possible conditions, ensuring you enjoy a truly memorable Sofitel experience. Sincerely, Claire Quality Manager

Customer review rating 3.5/5

Kwan H. A. Couples - Confirmed reviews ALL

The shower devide glass didn't fit, water came out too much on the floor. It needs to fix for safety and convenience.

Customer review rating 4.0/5

Iain R. Couples - Confirmed reviews ALL

Lovely stay Great room Super bar

Dear Mister R., Thank you very much for taking the time to share your feedback following your stay. We are delighted to learn that your experience at Sofitel Lyon Bellecour met your expectations. We will make sure to share your lovely words with our entire team and we sincerely hope to have the pleasure of welcoming you back for another stay in the near future. Sincerely, Elfie Quality Manager Assistant

Customer review rating 2.5/5

Richard W. Couples - Confirmed reviews ALL

The mattress had sagged, causing a significant rollout of bed sensation. The hotel removed the mattress topper, however there was no improvement. The rest of the stay was an excellent experience.

Customer review rating 2.5/5

Peter H. Solo - Confirmed reviews ALL

Although well located, and public areas have benefitted from some updates, the guest room (junior suite) I stayed in was in desperate need of refurbishment and modernisation. Just a few examples - peeling wallpaper, marked walls, chipped and missing laminate, broken tiles, bathroom equipment from the 1990s (checked this using google lens!), broken tap, no separate shower, but awkward clamber into a bath. Certainly not 5 star accommodation I fear.

Customer review rating 3.5/5

Anna S. L. S. Families - Confirmed reviews ALL

Hotel was really old and not well maintained despite being a 5 star hotel. And as always, upgrade was never available as promised by Accor group

Customer review rating 4.5/5

Jason T. Couples - Confirmed reviews ALL

A real nice oasis of calm that capped our long trip around France.

Dear Mister T., We sincerely thank you for your wonderful review of your recent stay at Sofitel Lyon Bellecour. We are delighted to learn that you enjoyed the comfort of our hotel and found it to be a welcome haven of tranquillity throughout your trip around France. Providing our guests with a peaceful and relaxing stay, where they can unwind and fully enjoy their experience, lies at the heart of our commitment. We are truly pleased that your stay reflected this dedication and that we were able to make your stay a memorable one. We look forward to the pleasure of welcoming you back on your next visit to Lyon. Sincerely, Elfie Quality Manager Assistant

Customer review rating 3.0/5

Michael U. Couples - Confirmed reviews ALL

Hotel room was very old, furniture used, some parts of furniture were even broken.

Customer review rating 5.0/5

Martin J. F. Business - Confirmed reviews ALL

Sebastian helpd with our transfers from part Dieu and akos to LYS St Exuprey etc. The crecommended Bistro fr finner on Friday was excellent. Overll a great team

Dear Mister F., Thank you very much for taking the time to share such a kind review following your stay at Sofitel Lyon Bellecour. We are delighted to know that the attentive and warm service provided by our team contributed to making your experience a truly enjoyable one. Your appreciation is particularly meaningful to us, and we will be very pleased to share your kind words with the entire team. We are especially grateful to hear that our Chief Concierge was able to assist you with the organization of your transfer and recommend a restaurant that you particularly enjoyed. We will be sure to share your generous recognition with Sebastien personally, as such feedback is a wonderful encouragement and a true reflection of the care our Ambassadors strive to provide to each guest. We are also delighted that you were able to enjoy our privileged location, ideally situated for discovering Lyon. We very much hope to have the pleasure of welcoming you back to Sofitel Lyon Bellecour soon for another memorable stay. Sincerely, Elfie Quality Manager Assistant

Customer review rating 5.0/5

Anthony P. Couples - Confirmed reviews ALL

Perfect one night stay ! Best location

Dear Mister P., We sincerely thank you for taking the time to share your impressions following your recent stay with us. We truly appreciate hearing you enjoyed our prime location in the vibrant heart of Lyon as well as the breathtaking view from your room. We would be thrilled to welcome you back soon for another memorable stay. Sincerely, Elfie Quality Manager Assistant

Customer review rating 4.0/5

Aivi P. Couples - Confirmed reviews ALL

We have stayed with Sofitel before and loved the brand. This location was a bit dated and was a bit underwhelmed by the lobby bar, and upstairs bar. Enjoyed our stay for three nights here. Clean, comfortable beds, air conditioning worked and didn’t smell musty. We appreciated the balloons and rose petals that were set out for us for our honeymoon.

Other web-users rate our hotel

  • 717 reviews 9.5/10 Location
  • 1,374 reviews 6.6/10 Room
  • 1,631 reviews 9.2/10 Service
  • 7 reviews 5/10 WiFi
  • 565 reviews 4.6/10 Vibe
  • 480 reviews 6.9/10 Comfort
  • 470 reviews 8.3/10 Food
  • 418 reviews 8.7/10 Breakfast

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