ibis Lyon Centre 3 stars

Customer review rating (ALL Rating) 4.1/5 797 reviews

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Description

Hotel extras

  • The ibis is near Bellecour and the UNESCO World Heritage center of Lyon.

  • Private, secure, paid car park - phone booking required.

  • Connecting rooms, also subject to booking.

  • Eco-friendly and sustainable.

  • 24-hour snacks

Our accommodation(s)

Hotel location

ibis Lyon Centre

51, rue de l'université
69007 LYON
France

GPS:45.748682, 4.843029

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Enjoy a wide selection of international drinks and beers, along with our 24/7 snack food available at the bar or to take in rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  797 reviews

TripAdvisor Rating  4.0/5  336 reviews

Well located, good breakfast, confortable room

Customer review rating 3.0/5

Anonymous Friends - Confirmed reviews ALL

Everything was just perfect, except the staff on Saturday and Sunday morning. The person was more focus on his mobile than answering the host. When I said that there were no more orange/apple juice, he just answered without watching me nor putting his mobile on side that he will refilled the machine later (but was already 09:30!) ... 5 minutes later, I came back, asking for more bread, he said it will take approx. 20 minutes to get it. At he end, we never seen any bred!. This behavior is unacceptable. Looking forward to receiving your response. Many thanks and kind regards Alain F.

Dear ALAIN F., Thank you for taking the time to tell us about your experience at the ibis Lyon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Average hotel

Customer review rating 2.5/5

Stuart Couples - Confirmed reviews ALL

Basic rooms, very small shower and small lift but average price, so you get what you pay for. They have secure parking which is 15 euros a day. When we stayed there was a strong smell of paint. The staff said the doors had just been painted

Dear STUART W., Thank you for taking the time to tell us about your experience at the ibis Lyon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location, enjoyable stay.

Customer review rating 4.5/5

Malo Solo - Confirmed reviews ALL

Had a very pleasant time in Lyon even though it rained most of the time, accomodation was well located and comfortable, staff were very helpful, particularly Angelique.

Dear MalOc, thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay in Lyon and found our location convenient. It is also encouraging to hear that our staff, particularly Angelique, gave you helpful assistance during your stay. At Ibis Lyon Centre, we strive to provide an enjoyable experience for all our guests and we are glad that this was reflected in your visit. Thank you for staying with us and we hope to welcome you back in the future!

Plus ca change

Customer review rating 3.5/5

Pq Families - Confirmed reviews ALL

OK , hotels a bit tired , rates still quite high .

Dear PQ, Thank you for taking the time to write a review about your stay at ibis Lyon Centre. We appreciate your feedback, and we understand that the hotel may feel outdated in some areas. As a company, we are committed to ensuring our guests have an enjoyable stay in a comfortable and modern environment with competitive prices. We apologize if this was not your experience and thank you again for leaving us with your thoughts.

Really well located, quiet hotel

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very well connected with both Cite Internationalle and the train station. All you need in the room. Good breakfast (I've missed the vegetables but I know I won't find much of then for breakfast in France :)).

Nous vous remercions pour votre commentaire ! Nous sommes heureux d'apprendre que vous avez trouvé notre hôtel bien situé et bien relié à la Cité internationale et à la gare. Nous apprécions votre commentaire concernant le petit-déjeuner et, bien que nous ne soyons pas en mesure de proposer une grande variété de légumes pour le petit-déjeuner, nous essayons de proposer une sélection d'options pour satisfaire les goûts de chacun. Nous vous remercions à nouveau pour votre temps et espérons que vous avez apprécié votre séjour.

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Other web-users rate our hotel

  • 196 reviews 8.3/10 Location
  • 370 reviews 5.4/10 Room
  • 359 reviews 8.9/10 Service
  • 11 reviews 4.1/10 WiFi
  • 236 reviews 4.6/10 Comfort
  • 144 reviews 6.5/10 Breakfast
  • 141 reviews 6.4/10 Cleanliness
  • 63 reviews 4.5/10 Amenities

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