Hôtel Mercure Lyon Centre Beaux Arts 4 stars

Customer review rating (ALL Rating) 4.6/5 1,494 reviews

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Hôtel Mercure Lyon Centre Beaux Arts - Image 1
Hôtel Mercure Lyon Centre Beaux Arts - Image 2
Hôtel Mercure Lyon Centre Beaux Arts - Image 3
Hôtel Mercure Lyon Centre Beaux Arts - Image 4
73-75 rue President, Edouard Herriot, 69002 LYON, France

Description

Hotel extras

  • Ideally situated in the heart of the Presqu'île

  • Historic building

  • Meeting room with natural light

  • 109 yards (100 m) from a public car park

  • Green Key label

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Privilege Room with 1 double bed

Photo out of - Privilege Room with 1 double bed

Treat yourself to our very comfortable room with exclusive Mercure upscale bedding, Nespresso machine, bathrobes, slippers and other perks to help you relax or work in perfect conditions.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • In-house movies
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 46'/117 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Trouser press
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
See availabilities

Opt for a fully soundproofed cozy room, equipped with quality bedding and all the modern comforts. Rain shower system, 42" TV, safe, tea and coffee making facilities, free WIFI access.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • In-house movies
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Hôtel Mercure Lyon Centre Beaux Arts

73-75 rue President, Edouard Herriot
69002 LYON
France

GPS:45.760779, 4.834124

Telephone
Fax +33 4 78 42 19 19

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 76 rooms
  • 3 rooms for people with reduced mobility
  • 5 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Japanese
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Pressing
  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Pets

Pets allowed Additional charge

Catering

One Bar

Breakfast

  • Buffet Additional charge

Business

One Meeting room

LE B'ARTISTE

Photo out of - LE B'ARTISTE

B'ARTISTE is the ideal place to discover a selection of local wines, carefully chosen by our teams, as well as a cocktail menu that changes with the seasons.

Bar Type
LOBBY BAR
Accessibility
Accessible service
Telephone +33 4 78 38 09 50

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Musical Entertainment

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Bar Recreation facilites

  • Card game
  • Board games

B'ARTISTE is the ideal place to discover a selection of local wines, carefully chosen by our teams, as well as a cocktail menu that changes with the seasons.

In our warm, intimate room, enjoy a hot and cold buffet breakfast from 6:30am, combining classic favorites and local produce. If you wish, you can also take advantage of room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,494 reviews

Customer review rating 4.5/5

Kshitij G. Business - Confirmed reviews ALL

Dear Kshitij G., Thank you for your kind words regarding your experiences at our hotel. We are delighted to hear that you appreciate our location and choose to stay with us during your travels to Lyon. We look forward to welcoming you back soon. Rémi Martignago - General Manager

Customer review rating 5.0/5

Lori-lynn F. Couples - Confirmed reviews ALL

Madame, Nous vous remercions pour vos aimables paroles concernant notre personnel et le confort de votre chambre. Nous sommes fiers de fournir un service exceptionnel et d'assurer un séjour agréable à nos clients. Vos commentaires sont grandement appréciés, et nous nous réjouissons de vous accueillir à nouveau à l'avenir. Rémi Martignago - Directeur Général

Customer review rating 4.5/5

Elmar P. Friends - Confirmed reviews ALL

Dear Elmar P., Thank you for your kind words regarding our location, service, and breakfast offerings. It is gratifying to know that your group had a pleasant stay and that we were able to meet your needs effectively. Best regards, Rémi Martignago - General Manager

Customer review rating 4.5/5

D. D. Couples - Confirmed reviews ALL

Cher Client, Merci pour vos aimables paroles concernant notre emplacement et le service fourni par notre équipe. Il est gratifiant de savoir que vous avez trouvé votre chambre confortable et que vous avez apprécié votre séjour parmi nous. Nous espérons vous accueillir à nouveau dans le futur. Rémi Martignago - Directeur Général

Customer review rating 5.0/5

Charles S. Families - Confirmed reviews ALL

Dear Charles S., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found your experience comfortable before embarking on your river boat cruise. Sincerely, Rémi Martignago - General Manager

Dear Elmar P., Thank you for your kind words regarding our location, service, and breakfast offerings. It is gratifying to know that your group had a pleasant stay and that we were able to meet your needs effectively. Best regards, Rémi Martignago - General Manager

Customer review rating 4.5/5

D. D. Couples - Confirmed reviews ALL

Friendly, polite and helpful staff. The room was comfortable

Cher Client, Merci pour vos aimables paroles concernant notre emplacement et le service fourni par notre équipe. Il est gratifiant de savoir que vous avez trouvé votre chambre confortable et que vous avez apprécié votre séjour parmi nous. Nous espérons vous accueillir à nouveau dans le futur. Rémi Martignago - Directeur Général

Customer review rating 5.0/5

Charles S. Families - Confirmed reviews ALL

Spent a few days here, before our river boat cruise on the Rhone.

Dear Charles S., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found your experience comfortable before embarking on your river boat cruise. Sincerely, Rémi Martignago - General Manager

Customer review rating 4.5/5

Lynn G. Solo - Confirmed reviews ALL

Well located and comfortable.

Dear Madam, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our location favorable and your accommodations comfortable. We look forward to welcoming you back in the future. Rémi Martignago - General Manager

Customer review rating 0.5/5

Ross T. Couples - Confirmed reviews ALL

Quite frankly, this was an appalling level of service. We arrived at around 6pm to find the carpet in our room wet. No explanation, no apology and apparently no concern that guests were being checked into a room with a wet carpet. After our first evening, we went out for lunch. When we returned, the room had been serviced — but someone had decided to take the spare room key. Why housekeeping would remove a guest's key from the room without explanation is beyond me, and it raises obvious questions about basic security and professionalism. Things got even more ridiculous before dinner. We went downstairs for our welcome drink and asked what was available. I asked for two G&Ts and was told no — apparently “normal drinks” were available. When I asked what that meant, another member of staff eventually explained that “normal drinks” meant wine or beer. Fine. We chose rosé. The rosé wasn't chilled, so the barman asked whether we wanted ice. I said yes. What arrived was almost comical: a tiny amount of rosé drowned in a glass absolutely stuffed with ice. We were in France. Surely someone working in a French hotel should know how to serve a glass of wine properly? It looked less like a glass of rosé and more like someone had accidentally dropped a splash of wine into a glass of ice. And then, for the final room service, housekeeping apparently decided that two adults only needed one shower towel between them. At this point it becomes difficult to know whether the staff are simply completely inattentive or whether there is genuinely no quality control whatsoever. Wet carpets, unexplained removal of room keys, staff who cannot explain what drinks are available, warm wine served with an absurd amount of ice, and one shower towel for two adults. None of these are demanding requests. They are basic standards of hospitality. For a hotel charging guests to stay here, this level of service is frankly embarrassing. The issue isn't that something went wrong once — mistakes happen. The issue is the repeated lack of attention to the most basic details throughout our stay. We certainly won't be rushing back. In positive news the location is good

Dear Mister T., We are sincerely sorry for the series of inconveniences you experienced during your stay. Having read your feedback, we fully understand your disappointment and would like to offer you our sincere apologies. First of all, please accept our apologies for the wet carpet in your room upon arrival. We regularly clean the carpets in our rooms for hygiene reasons, and we are truly sorry that it was still wet when you arrived. Regarding the key that was removed from your room during housekeeping, we completely understand your confusion. We will immediately follow up with our housekeeping team to ensure that this situation does not happen again. We are also sorry about the welcome you received and the quality of the drink offered as a welcome drink. We fully understand your comment: the solution provided clearly did not meet your expectations and only added to your disappointment. Finally, we regret that there was not a second bath towel provided for two adults. This is indeed a basic courtesy that should have been checked when preparing your room. Your comments have been shared with the relevant teams so that these various points can be reviewed with the utmost attention. Nevertheless, we would like to thank you for highlighting our location and for taking the time to share your experience with us in such detail. Once again, please accept our sincere apologies. We regret that your stay did not meet the level of hospitality and service that we strive to provide to our guests. Best regards - Rémi Martignago - Directeur Général

Customer review rating 4.5/5

Peter A. Couples - Confirmed reviews ALL

Great hotel in the heart of the city

Dear Peter A., Thank you for your kind words regarding our staff and the location of our hotel. We are delighted to hear that you had an amazing experience during your stay. We will certainly take your comment about the limited breakfast selection into account as we work to improve our guests’ experience. Your feedback is greatly appreciated. Rémi Martignago - General Manager

Customer review rating 4.0/5

Susan K. Couples - Confirmed reviews ALL

The shower water was difficult to turn on and off, due to a loosely fitting piece of hardware, and the shower door leaked water onto the floor. All else was excellent.

Dear Susan K., Thank you for your positive feedback regarding your stay. I appreciate your comments about the shower issues you experienced. Your observations are valuable to us as we continually strive to improve our facilities. Rémi Martignago - General Manager

Customer review rating 5.0/5

Clare P. Families - Confirmed reviews ALL

This is my go to hotel in Lyon. The rooms are spacious and beautifully decorated. The breakfast is filled with delicious temptations . The location is perfect .

Dear Clare P., Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you find our rooms spacious and beautifully decorated, and that you enjoyed our breakfast offerings and prime location. We look forward to welcoming you back on your next visit. Rémi Martignago - General Manager

Customer review rating 5.0/5

Theresa C. Couples - Confirmed reviews ALL

Hotel is in a very good location, clean and the staff are friendly and helpful. Very good breakfast, highly recommended.

Dear Theresa C., Thank you for your positive feedback. We are delighted to hear that you appreciated our location, spacious rooms, and the quality of our breakfast. Your kind words about our staff are truly appreciated and motivate us to maintain high standards. Rémi Martignago - General Manager

Customer review rating 4.5/5

Raymond M. Friends - Confirmed reviews ALL

Everything about our stay was easy and pleasant. The staff were friendly and courteous, the room was comfortable, and the location was perfect for exploring the centre of Lyon. Such an easy and walkable city centre.

Dear Raymond M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location ideal for exploring Lyon and that our staff provided you with courteous service. Your positive feedback is greatly appreciated. Rémi Martignago - General Manager

Customer review rating 5.0/5

Juliet C. Couples - Confirmed reviews ALL

The hotel was in a great location, near to the old town and many restaurants close by. The staff couldn’t be more helpful and gave map and directions. The room was very clean and good facilities, including AC which worked well. They provided water each day and the fridge was a great bonus. We had the breakfast which was amazing value for money with lots of choices and very clean and well displayed. All in all a brilliant hotel. We’d recommend to everyone.

Dear Ms. C., Thank you for your delightful feedback regarding your recent stay at Hôtel Mercure Lyon Centre Beaux Arts. We are pleased to hear that you appreciated our prime location, the cleanliness of your room, and the attentive service provided by our staff. It is wonderful that you enjoyed the various options at breakfast, as well as the amenities in your room, including the fridge and air conditioning. Your recommendation means a great deal to us, and we hope to welcome you back on your next visit to Lyon. Best regards, Rémi Martignago - General Manager

Customer review rating 4.5/5

Jason F. Couples - Confirmed reviews ALL

Very spacious and well appointed room with helpful and friendly staff. The view was excellent, the bathroom and shower were top notch, and the daily complimentary drinks in the fridge were much appreciated. The hotel is centrally located and within walking distance to most attractions while still being sufficiently quiet at night. This was our favourite hotel stay during our travels in France. Thank you again.

Dear Jason F., Thank you for your wonderful feedback regarding your recent stay at Hôtel Mercure Lyon Centre Beaux Arts. We are delighted to hear that you enjoyed the spacious accommodations and appreciated the attentive service provided by our staff. It is gratifying to know that our central location and the complimentary amenities enhanced your experience. Your kind words inspire us to maintain our commitment to excellence. We look forward to welcoming you back in the future. Rémi Martignago - General Manager

Customer review rating 5.0/5

Shane H. Couples - Confirmed reviews ALL

Stay felt safe, quiet, and relaxing

Dear Shane H., Thank you for your kind words regarding your recent stay at our hotel. We are pleased to hear that you found our location convenient and enjoyed the cleanliness and comfort of your accommodations. Your feedback is greatly appreciated. Rémi Martignago - General Manager

Customer review rating 5.0/5

Christine C. Couples - Confirmed reviews ALL

Our 2 night stay was fine. Although, the windows did not open and the coffee machine did not work, the stay was good. Staff was very friendly and helpful.

Dear Christine C., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the friendliness of our staff. We apologize for the inconvenience with the windows and the coffee machine, and your comments will be taken into consideration for future improvements. Rémi Martignago - General Manager

Customer review rating 4.5/5

Gary M. Couples - Confirmed reviews ALL

We stayed at the hotel for a long weekend. It was perfectly located for exploring Lyon and the staff could not have been any more helpful and friendly.

Dear M. M., Thank you for your kind words regarding our location and the helpfulness of our staff. We are delighted to hear that you enjoyed your long weekend in Lyon and appreciate your positive feedback. Rémi Martignago - General Manager

Customer review rating 5.0/5

Adderley H. Solo - Confirmed reviews ALL

This weekend was an opportunity for me to have a real break from everything and the experience went beyond my expectations thanks to Camilla, Gloria and Harilen at reception, Leslie for the cleaning and Basma for the breakfast

Dear H. Adderley, Thank you so much for your wonderful feedback! We are delighted to hear that you had a relaxing and enjoyable weekend with us, and that your experience exceeded your expectations. We will be sure to share your kind words with Camilla, Gloria, Harilen, Leslie and Basma. They will be thrilled to know that they helped make your stay so special. We look forward to welcoming you back for another well-deserved break! Rémi Martignago - General Manager

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Was welcomed with a treat recognising our wedding anniversary. Much appreciated

Dear M. Perdergast, Thank you for your kind words regarding your recent stay. We are delighted to hear that our central location and the special anniversary treat enhanced your experience. It is our pleasure to celebrate such significant moments with our guests. Rémi Martignago - General Manager

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Great location to many sites in Lyon. Quiet area. Air conditioner not great.

Dear Mrs McDonald, Thank you for your positive feedback regarding our convenient location and the tranquility of the area. I appreciate your comments about the air conditioning and will take them into consideration as we continually strive to enhance our guests' experience. Rémi Martignago - General Manager

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

supportive and nice staffs. clean hotel

Dear M. Vi Ton Ho, Thank you for your kind words regarding our supportive staff and the cleanliness of our hotel. We sincerely appreciate your feedback and are pleased to know that you had a positive experience during your stay. Best regards, Rémi Martignago - General Manager

Customer review rating 4.5/5

Stephen C. Couples - Confirmed reviews ALL

Everything about this hotel was perfect. Situated right in the middle of everything and all services of the hotel were clean. Would strongly recommend

Dear Stephen C., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you found our location convenient and enjoyed the comfort of our beds. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Rémi Martignago - General Manager

Other web-users rate our hotel

  • 951 reviews 9.8/10 Location
  • 948 reviews 7.7/10 Room
  • 960 reviews 9.2/10 Service
  • 11 reviews 9.2/10 WiFi
  • 349 reviews 7.4/10 Breakfast
  • 205 reviews 8.5/10 Cleanliness
  • 166 reviews 4.1/10 Amenities
  • 23 reviews 4.5/10 Bar

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