Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz 4 stars

Customer review rating (ALL Rating) 4.4/5 1,531 reviews

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111 avenue de marlioz, CS 50146, 73100 AIX LES BAINS, France

Description

Hotel extras

  • Hotel-restaurant in the heart of a wooded parkspanning 24.7 acres (10 hectares)

  • Domaine de Marlioz thermal baths

  • Access to Nuxe Spa included until 10pm (age 16+)

  • +7535 sq. ft. (700 m²) of space for all your events

  • Hotel near the beaches of Lake Bourget

Our accommodation(s)

Hotel location

Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz

111 avenue de marlioz, CS 50146
73100 AIX LES BAINS
France

GPS:45.675564, 5.909185

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,531 reviews

TripAdvisor Rating  4.0/5  241 reviews

Mediocre

Customer review rating 3.5/5

Caro Couples - Confirmed reviews ALL

We were lucky that the hotels ( ibis also uses the facilities) were relatively empty. The outside pool was beautifully warm but very small. The inside pool larger but at 27 degrees quite cold for a spa/ pool to relax in. The jacuzzi is tiny( max 8 places) considering the potential numbers of clients. Tiles peeling off the seating in the Hamam. Massage saved the stay. Excellent. I made a mistake when booking and forgot to register the 2nd person for breakfast so had to pay extra for the second breakfast. This is a ridiculous policy … it’s another small annoyance for the client but gains little for the hotel accounts. I can understand if you decide not to book breakfast until the day before but when it’s an obvious mistake ??? LOTS of junior staff in training , who were lovely but no apparently senior staff. Disappointing stay.

Restaurant

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Poor quality. Fish was very smelly. Did inform the waitress to be told it was fresh !!! The smell was all over the restaurant. So far have not been sick.

Good stay, comfortable room.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Park around the hotel is great to walk the dog and feels a safe place. It was an unplanned stay but we enjoyed it. Rooms were very spacious, comfortable, well maintained and very quiet which was perfect.

Would not return to this hotel and probably would not book another mercure hotel.

TripAdvisor rating 2.0/5

Phill S TripAdvisor review

Several things let this hotel down and spoilt our stay. On arrival we were charged a caution against our card which was 150% of the cost of the whole stay. We were given a voucher for a free drink, yes one free drink, what do you do sit and watch your partner drink their free drink, come on Mercure if you are going to give out free drinks make it for each adult guest in a room. The waiting staff, well the dress code was not what you would expect from a 4* hotel, jeans , white shirt and trainers! Come on we are not snobs but it would be nice to be able to tell the difference between the staff and a guest. The barman first night split both drinks when placing them on the table, we had to ask for a serviette to dry the table and glasses. The restaurant food and wine very over priced a bottle of Sauvignon 36 euros as it was poured it was split (same barman) the barman then noticed a piece of cork in the glass which was poured for tasting so he took the glass away, the glass was about 1/4 full, a new clean empty glass was then brought to the table and the wine poured, Come on mercure standard practice is “sorry sir, removal of glass and bottle and new bottle and glass brought to table” The rooms were fine laid out well the shower was a very good size, there was a problem with our bed , it appears that the beds raise to waist height for the maids to make them, ours wouldn’t go down one of the days we were there, we returned to the maid trying to get the bed to go down and lock into place, we tried to help her but the maintenance man had to be sent for so we went down to the bar to have a drink and keep out of the way for a bit , on out return the maid was still in the hallway and she apologised for the problem and said the bed was fixed, which it was. If we were to praise the hotel for anything it would be the maid, she was excellent our room was always spotless , she was always polite and the apology from her for the bed was more than what we got from the reception staff who must have been aware of the issue. There was another problem with our room which maybe would not affect everyone but the conduit for the air conditioner in the downstairs bar area went through the room near the bed and one of our party had to buy earplugs because of the noise. In all this hotel was a disappointment to us and has put us off booking another mercure hotel.

Customer review rating 5.0/5

D. Couples - Confirmed reviews ALL

Super

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Other web-users rate our hotel

  • 290 reviews 9/10 Location
  • 771 reviews 7.3/10 Room
  • 754 reviews 8.2/10 Service
  • 460 reviews 8.1/10 Comfort
  • 440 reviews 6.5/10 Wellness Area
  • 327 reviews 8.2/10 Breakfast
  • 227 reviews 7.3/10 Cleanliness
  • 124 reviews 3.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.