Mercure Chambery Centre Hotel 4 stars

Customer review rating 4.2/5 2,709 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Chambery Centre Hotel
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Room 1

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Children's age

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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Gift shop/newspaper shop (Nearby)
  • PorterPaying
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request

Hotel location

Mercure Chambery Centre Hotel

183 Place de la Gare
73000
chambery
france

Tel: +33479621011

Fax: (+33)4/79621023

Check-in from 12h00

Check out up to 12h00

  • By plane

    CHAMBERY VOGLANS At 10km / 6.21 miles

  • By plane

    GENEVA COINTRIN At 99km / 61.88 miles

  • By plane

    LYON SAINT EXUPERY At 80km / 49.71 miles

  • By train

    CHAMBERY CHALLES LES EAUX At 0.1km / 0.06 miles

  • By train

    CHAMBERY CHALLES LES EAUX At 0.1km / 0.06 miles

GPS :45.570847, 5.919596

Our accommodation(s)

Our spacious rooms are fully soundproofed and air-conditioned. You can choose between a double or twin room, smoking or non-smoking. Mountain views subject to availability.

Classic Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone

Privilege Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone

Classic Room with twin beds

Accessible room
  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone
Rooms

Our restaurants and bars

LE 183

Non contractual photo

Located right in the heart of the hotel, our cozy bar is perfect for relaxing with a cocktail in the evening in friendly surroundings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Chambery Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,709 reviews

tripadvisor

TripAdvisor Rating 4.0/5

636 reviews

Good stay

Customer review rating 4.2/5

Fj Families - 28/09/2020 Confirmed reviews ALL

Very good

Dear Mr J., Thank you very much for taking the time to give us your feedback. We do understand that you can be annoyed at this late time in the evening, but we do have to do it. It is actully mendatory for us receptionnists, do not hesitate to tell us directly on arrival and we will just make the minimum :) ( pre authorization and room key). We hope to see you again very soon! Best regards, Sara Receptionist

Commercial approach unsatisfactory

Customer review rating 4.2/5

Yannick L. Business - 22/09/2020 Confirmed reviews ALL

I arrived on sunday evening, I was supposed to stay the whole week (Due to Covid, I had to abort my stay on tuesday but I didn't know it at that moment) and was proposed the additional night for 135€ already precising we were on a sunday in Chambery. The second proposal was 120€. It was the last. I stayed in a 4* hotel nearby for 90€ including breakfast. The guy at the reception looked angry. He made no commercial effort when I arrived on tuesday evening either, and invoiced the full night price (including breakfast!) because it was already 19 PM. Fair or not for the room, I do not think it is the case for the breakfast.

Dear Yannick L., Thank you for your feedback and your loyalty to Mercure Hotels. I would like to clarify some points : You came to check in on Sunday the 13th September at 11h15 PM. On this weekend we had to welcome the « Tour de France ». In despite of a very few rooms available left and your late arrival timing, we did proposed you, as you are an ALL member, 20% off the public price. You refused it. The next evening, you came again to get a room in our hotel, i personnaly welcomed you with a smile. I was very happy to see you back since the last evening, our chat about the room pricing was not sucessful. We also had a nice chat during your dinner. The next evening at 7PM you came to the front desk to inform us that you had to quit your room for personal reasons. Our housekepping staff is leaving earlier, so your room could’nt been sold on the same evening that is the reason why you have been charged. Regarding the breakfast, you choose during your check in an included breakfast rate it is non dissociable. We hope that in despite of this regretable experience you will give us a chance to convince you again ! Have a nice day. Eliott Mallet, Front Office Assistant Manager

Room was a little tired, definitely not privilege standard

Customer review rating 4.2/5

Katie C. Couples - 30/07/2020 Confirmed reviews ALL

Excellent welcome and lovely staff (special mention for Elliot who was charming, attentive and competent). Breakfast in the room was also very nice and the health and safety measures were taken seriously. Just a pity that the room wasn't really up to standard.

Dear Mrs S., Thank you very much for taking the time to give us your feedback. We’re trully sorry that the room did not meet your expectations . Be informed that we’ve started to make a renovation of the full hotel. We’ve already done the lobby and the corridors. Next step will be the breakfast room and then the rooms will be the ending of this beautiful project. We’re sorry for the breakfast we’re actually trying to find the right offer between the usual buffet breakfast and the new standards related to COVID19, your comments are invaluable to perfect it. We hope to see you again very soon! Best regards, Sara Receptionist

Great location, right in front of the Train station. Very friendly staff.

Customer review rating 4.2/5

Madalena Business - 17/07/2020 Confirmed reviews ALL

At this hotel they have implemented new safety precautions. The Hotel was very clean, the staff extra friendly and they gave me the choice of having my room done everyday or not. I liked that a lot.

Dear Madalena P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chambéry Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Mercure Chambéry Centre

Reliably good hotel

Customer review rating 4.2/5

Cheminde Couples - 16/07/2020 Confirmed reviews ALL

The hotel is well situated across from the station. The room was comfortable and very clean. We ate in the hotel restaurant which offered a varied menu at reasonable prices. Breakfast was good with plenty of choice. We would stay again.

Dear Mrs H., Thank you for your comments regarding your stay at the Mercure Hotel Chambery Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, we hope to see you back soon. Best regards, Sara Receptionnist
Customer review rating 4.2/5

Bernard Couples - 15/07/2020 Confirmed reviews ALL

great staff, very professional

Dear bernard f., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chambéry Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Business trip

Customer review rating 4.2/5

Harry B. Business - 05/07/2020 Confirmed reviews ALL

Good bed

Dear Mr B., Thank you very much for taking the time to give us your feedback. We hope to see you again very soon! Best regards, Sara Your receptionist :)

Good stay

Customer review rating 4.2/5

Martijn Business - 16/03/2020 Confirmed reviews ALL

Good location, friendly staff, own parking, nice spacious room but lacking a normal desk with chair. Just a lazy chair with footrest and side table. The foot rest with side table worked for me to work for one evening, but is not ideal. Room was clean and the bed good. Breakfast was sufficient.

Ideal for the town centre and voyaging around Chambery.

Customer review rating 4.2/5

Ian B. Couples - 25/02/2020 Confirmed reviews ALL

We were delighted to the installation of a hairdryer oint next to the bathroom and the toilet functioned admirably. I was disappointed not to meet you to express our thanks for resoling the problem with our previous stay. A special message for mme "who had no voice", if she would like to have more "Millionaire Shortbread" look for it in Carrefour!!! I suppose I shall have to find one fault - the scrambled eggs at breakfast. They were on the lumpy side of fluffy. Apologies for writing in English.

Dear Ian B., Thank you very much for taking the time to give us your feedback and thank you again for your gift it was delicious ! We hope to see you again very soon! Best regards, Sara Receptionist

Location, helpful staff and a modern hotel make this a great choice in Chambery.

Customer review rating 4.2/5

Robert S. Couples - 24/02/2020 Confirmed reviews ALL

Well appointed, friendly hotel, next to the railway station and easy walking distance to everything made our brief stay at the Mecure a delight. Cannnot recommend it highly enough.

Dear Robert S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chambéry Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. we hope your next visit will be as pleasant as the previous one. Best regards, Sara Receptionnist

Great location for motorway and train station

Customer review rating 4.2/5

Anonymous Couples - 24/02/2020 Confirmed reviews ALL

Good overnight stay. The hotel is very convenient for the motorway and train station. Comfortable room and great breakfast. Easy hotel parking. Helpful staff and nice reception area. Hotel corridors a little tired and shabby.

Dear Tina T., Thank you very much for taking the time to give us your feedback. We’re sorry that the decoration of the corridors did not suit you, be informed that we started a renovation program last year. We started with the lobby of our hotel, the floors will be the continuation of this beautiful project. We hope to see you again very soon! Best regards, Sara Receptionist

Well located

Customer review rating 4.2/5

Andrea Business - 08/02/2020 Confirmed reviews ALL

Nice personnel

Dear Andrea N., Thank you very much for taking the time to give us your feedback. We hope to see you again very soon! Best regards, Sara Receptionist

Convenient location

Customer review rating 4.2/5

Molly Families - 30/01/2020 Confirmed reviews ALL

Great customer service and great location to train station and centre of town!

Dear Molly R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chambéry Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eliott MALLET Assistant Chef de Réception Tél : 04.79.62.10.11 Fax : 04.79.62.10.23 Mail : h1…

There is something wrong with your Survey website as I have already given Hotel Mercure a good review

Customer review rating 4.2/5

Pauline O. Friends - 26/01/2020 Confirmed reviews ALL

There is something wrong with your Survey website as I have already given Hotel Mercure a good review

Good place

Customer review rating 4.2/5

Rofl Business - 23/01/2020 Confirmed reviews ALL

A little old fashioned but nice place to stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eliott MALLET Assistant Chef de Réception Tél : 04.79.62.10.11 Fax : 04.79.62.10.23 Mail : h1…

Great location, friendly and professional staff, good hair dryer

TripAdvisor rating 4.0/5

pohare2003 22/01/2020 TripAdvisor review

We were a party of 5. Rooms were well designed, comfortable and clean. My room had a small fridge, safe, and a decent hair dryer. Location opposite the train station and a short walk to the old town. Restaurants, bars and supermarkets nearby which were open on a Sunday. Very tolerant and forgiving staff who didn't flinch when I accidentally dropped a bottle of red wine in the reception area. Still sorry. Two small booths in the reception area which were great for our group to socialise, have a beer and play card games. Would definitely recommend.

You made living out of suitcases enjoyable.

Customer review rating 4.2/5

Julie Business - 14/01/2020 Confirmed reviews ALL

I arrived planning to stay for four nights, and ultimately stayed eight nights after needing to extend my stay on two different occasions. All the staff was accommodating, and it was possible to stay in my room with no hassle. I was greeted pleasantly as I came and left, and everyone was happy to accommodate my limited French (most speaking to me in English). I have nothing but positive feedback, and would recommend this hotel to anyone. Thanks for such a warm welcome to Chambery!

Dear Mrs Kessler, Thank you for your comments regarding your stay at the Mercure Hotel Chambery Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, we hope to see you back soon. Best regards, Sara Receptionnist

nice holiday stay in Chambery

Customer review rating 4.2/5

Luc G. Couples - 05/01/2020 Confirmed reviews ALL

nice upgraded room ...`thanks

Dear Mr G., Thank you for your comments regarding your stay at the Mercure Hotel Chambery Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to see you back soon. Best regards, Sara Receptionnist

Satisfied but....

Customer review rating 4.2/5

B. Business - 02/12/2019 Confirmed reviews ALL

Nice hotel with a perfect situation just in front of the station Problem with television

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eliott

Superbe

Customer review rating 4.2/5

Anonymous Couples - 18/11/2019 Confirmed reviews ALL

Easy, great quality. Food was good,as was service. Being close to Gare was a great plus.

Dear nelson g., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chambéry Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eliott

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