ibis Styles Aix Les Bains Domaine de Marlioz Hotel 3 stars

Hotel appears to be in the process of being upgraded. We used points but had we paid the 100 euro price I would have been less happy.

Arrived on 11th October and was allocated to room 426. There was a strong smell coming from the bathroom in that room, which we hoped would simply disappear after taking a shower. It didn't and we arrnaged to change rooms to room 422 which was a better room but had lots of cracked tiles and poor decoration and was simply not up to the normal standards of Accor Hotels (I have been a member of your hotel group for a number of years and stayed at your hotels a number of times). There was no apology at all from the hotel receptionist when I explained to her that the room we were in (426) had a strong smell coming from the bathroom annd that I wanted to change rooms Breakfast was pleasant although we only had 1 breakfast due to leaving early on the second day (13th October). Male receprtionist with glasses always very kind and helpful though and he helped me with a letter I had to send. extremely ood member of staff Overall experience though is one of dissatification. Paying Euros 180 for 2 room night stays of such poor quality is not acceptable.

room had been updated, nice decor, spacious, breakfast included in price good choice, loved the fresh orange juice, used the pool on several days very clean and well looked after area

Nice hotel with great pool Friendly and pleasant staff at reception desk Enjoyed the pool and breakfast. Fresh orange jus was a plus

This was my third stay at the hotel. What I like is its pleasant and calm location, the simple but nice and comfortable rooms and the great breakfast !

Very good.

Reposante

We have stayed here before in our travels and were very statifed ( then). This time however, we were on the 4th floor that the whole place smelled of stale smoke. Our room I hope is in the refurbishment stage as it also smelled badly. ( I was offered a airfreshing spray, however not good for asthma). There were patch repairs on the walls, cigarette burns on the side table, The side of the show was not clean. I do have pictures if you wish me to share them with you. If the room had not been pre booked and pre paid I would have probably left. But you had me! I don't think we will be stopping there again. Our prefered choice will be Holiday Inn.

Good friendly staff. The hotel was clean and the room comfortable although a bit tired. However, the hotel was in the process of undergoing refurbishment. Breakfast was lovely especially the fresh orange juice. The grounds were lovely too. The only downsides were the lack of tea and coffee facilities in the rooms. Overall very lovely

I booked services which seem to have disappeared as I could not retrieve the screen of the original booking. Staff denied they were there. Price changed. Not clear on when money works be taken. Website confusing. Room was not ready though we had been told it would be. Sofa in rook was horribly old and plastic. Paint was peeling in the balconies. Staff was often unpleasant. Breakfast staff told me not to take my plates to help them. Bed was ok. Cleaning ok.

Been numerous times enjoyed aircon much needed

We were very happy with our choice for a short road trip break between Germany and Toulouse. Easywalk to visit Aix, 5 minutes drive to the golf club, 10 minute drive to a great choice of restaurants on the waterfront, a nice pool deck to read and relax on, great breakfast, and a larger room than normal for IBIS styles, with nice balcony. Great Value. Great bed.

Early check-in not available, but, a good welcome from the male receptionist; although a little difficult to understand [accent/way of speaking]. Excellent room with two(2) balconies, but, difficult to understand the lay-out of the bathroom; one could play table tennis in the open area! Problem each day with access to room; room card seemingly not programmed for each days stay! Breakfast was just basic; more IBIS BUDGET style presentation and quality!

We were very comfortable in spite of the heat.

Hotel needs some renovation also from garden side. Room was good and air condition was working perfectly. Pool area with garden was really nice.