Novotel Nuernberg Messezentrum

Dear Mr. F., We are very pleased that you took the time to review your visit with us at Novotel Nürnberg am Messezentrum. Thank you for the great remarks on the "wonderful lady", and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Novotel Nürnberg am Messezentrum

Dear Mr. H., Thank you for staying with us at Novotel Nürnberg am Messezentrum and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. We would like to thank you for the positive review, the suggestions on improvement, and the great remarks. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, The team of the Novotel Nürnberg am Messezentrum

Dear Mr. S., We would like to offer our sincere apologies for the problems regarding the bar service. Please rest assured that we have already looked into this and taken steps - and we will make sure that negative experiences are a rare exception in the future. We feel very bad for the inconveniences you had to deal with - and at the same time we do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. We definitely do appreciate the fact that you took the time to review your stay at Novotel Nürnberg am Messezentrum. We very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, The team of the Novotel Nürnberg am Messezentrum

We would like to go into the details of your stay, but for reasons of data protection and because we are hosts by conviction, we refrain from doing so. We therefore confine ourselves to informing the readers of this online portal that our colleague on night duty acted very politely and professionally. He had every right to do so, but he refrained from expelling the guest from the hotel due to the baby. A side note: the photos were not taken when the guests entered the room, but after the employee had stripped the additional prepared bed, which was not needed any more. The Team of Novotel Nürnberg am Messezentrum

Dear Ms. L., Thank you very much for your visit and for taking the time to tell us about your experience at Novotel Nürnberg am Messezentrum. We regret that your experience with our hotel and our service, also the breakfast and the house-keeping did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future, and your next visit will be more pleasant as the previous one. Best regards, The team of the Novotel Nürnberg am Messezentrum